Alignment

Goals & Strategies

Team Coaching Accountability
Proactive
Decision Making
Methodologies Resources
Team Leadership
Trust
Respect
Camaraderie
Facilitated By: Communication
Constructive
Kathryn Kemp Interaction
Values Diversity
Optimism
 Introduction

From the organization’s point of view, teams exist to produce

results in service of the organization’s mission. That is the
measure that makes a difference. But output is only half of the
story for teams that produce results. The most successful and most
effective teams in producing results are also teams that have
developed the ability to be sustainable as well.

Team coaching methodologies and The Team Diagnostic™

Assessment provide a benchmark for corporate teams and serve as
a jumping-off point for important conversations. In the end it is
the team that will decide the course direction for the next
phase of the journey.
2
 Successful Teams

„ According to John Katzenbach and Douglas Smith, there are 6

factors that represent the keys to success of any team. They
include the establishment of:
„ Shared purpose or mission
„ Shared commitment
„ Shared performance goals and measures
„ Shared behavioral norms
„ Shared team practices
„ Clear roles

“TEAMPLAYER: One who unites others towards a shared destiny

through sharing information and ideas, empowering others
and developing trust.” --Dennis Kinlaw
3
 Cost of Unproductive
Conflict

„ Fortune 500 senior executives spend 20% of their

time in litigation activities.
„ Typical managers spend up to 30% of their time
dealing with conflict.
„ The turnover costs for an employee are 75% - 150%
of their annual salary.
„ 16% of employees report conflict with a supervisor
as the main reason for leaving their last job.

Source: Lynne Eisaguirre, Workplaces that Work

4
 Team Coaching:
What makes it unique?
„ TEAM COACHING is a comprehensive process that creates high-
performing, sustainable, and inspired teams.
„ Works with the team as a system as opposed to a
collection of individuals.
„ Is a team coaching process as opposed to a team building
event.
„ Emphasizes the leveraging of team strengths.
„ Provides teams with a common language and a clear
process for implementing sustainable team change.
„ Measures results with a state-of-the-art instrument, the
Team Diagnostic™ Assessment.

5
 Team Coaching:
What makes it unique?
„ Why do organizations need “team coaching”?
„ Most organizations are built around teams, yet provide very
little in the way of guidance, training, or support to make teams
as effective as they can be. In the same way that organizations
are investing in executive coaching and leadership development
to maximize talent and improve results, more and more
organizations are seeing the leverage possible by focusing on
teams. Impact is multiplied.
„ How is team coaching different from team building?
„ Team building tends to be an event with the purpose of
instilling team spirit. Many organizations discover that the spirit
doesn’t last and no sustainable change occurs as a result of
time spent on team building events. The team coaching model
6 is designed to sustain change over time.
 When is Team
Coaching Appropriate?

Clients use Team Coaching to address myriad issues. Following

are some potential opportunities for Team Coaching to
positively impact your organization:
„ The team is high-performing and is looking for its next innovative edge.
„ The team is performing poorly or is in burnout.
„ The organization is in transition.
„ The organization is undertaking an important project.
„ Team members engage in gossip, turf protection, bullying or other toxic
behaviors that impact performance.
„ New teams are forming and want to “start off on the right foot.”
„ Communication issues impact performance and/or client relations.
„ The team is struggling and does not know how to leverage the conflict into
opportunity.
„ A virtual team wants to improve the way it functions.
„ The workforce is reduced within an organization.
„ A cross-functional team wants to improve its work with shared deliverables.
„ The organization wants to maximize the talents and skills of its team members
7 to create sustainable results over time.
 Team Coaching
Paradigm
Executive
EAP/Counseling Mentoring Consulting Team Coaching
Coaching
Type of Dysfunction and/or Driven either by Specific to service Decided solely by Co-created between
Content becoming whole mentor or mentee provider expertise client coach and team
Percent
Expertise 10% - 30% 30%
70% - 100% 70% - 100% 70% - 100%
Imparted by (approach only) (approach only)
Provider
Coach facilitates the
Coach acts as mirror;
Balance of Client relies on client’s agenda
Client relies on Client relies on team becomes more
Power knowledge, without imposing
expertise of expertise of powerful throughout
within networks and coach’s viewpoint or
counselor consultant the process as the
Relationship expertise of mentor solution – co-active
system is revealed
relationship
Team Diagnostic™
As determined by Assessment; 2-day
Ad hoc or as As determined by
Service counselor and client facilitated retreat; 6
needed unless part Project-by-project client – typically
Delivery – typically weekly, months of follow-up
of formal company or periodically weekly sessions over
Approach bi-weekly or coaching; 2nd
program 3-6 month period
monthly. assessment for
benchmarking
8 Time
Past – Present Future
Past – Present –
Present - Future Present - Future
Context Future
 Team Coaching Model

Executive
Team Coach
Member

Team Team
Member Member

Team
Coaches The Team

Team Team
Member Member

9 Team
Member
 Team Coaching Model

„ What needs to be in place for teams to excel?

„ “Teams exist to produce results.” Look at the factors

that support the team’s ability to be productive. The
Productivity continuum.

„ “The culture of the team has the power to impact

results in a generative way or in a negative way.” Look
at the factors that create a positive environment. The
Positivity continuum.

10
 Team Coaching is
Strengths-Based

Goals &
Strategies Alignment

Team
Leadership

Productivity Accountability

Strengths

Proactive

Resources
Decision
11 Making
 Team Coaching is
Strengths-Based

Trust Respect

Constructive
Interaction

Positivity Camaraderie

Strengths

Communication
Optimism
Values
12 Diversity
 Team Coaching Model

Low Team Productivity High Team Productivity

High Positivity/Low Productivity High Positivity/High Productivity

• Collegial, Friendship Based • Successful, Fun
• Lack of Effective Focus • Synchronicity, Flow
• Insufficient Sense of Urgency • Challenging Goals, Inspiring Vision
High • Change Proactive
• Change Resistant — Don’t “Rock
Positivity • Open Communication
the Boat”
• Incompetence Tolerated • Great Teamwork — “ How do we
• Not Results Oriented continue to improve?”
• Sense of Connection and Fun

Low Positivity/Low Productivity Low Positivity /High Productivity

• Atmosphere of Criticism, Blame & • Focus is efficiency
Cynicism • “Just Do It!”, Bottom-Line
• Overwhelm Orientation
Low • No Fun • Retention Problems, High
Positivity • Fear of Job Loss and/or Company Turnover, Burnout
Failure • Guarded
• “Firefighting”, Short-term Orientation • Clear Objectives

13 • Turf Protection
• One Step Forward; Two Steps Back
• Driven
• Competitive
• Poor Teamwork
 Team Matrix Position

High Positivity
9.0

8.0

7.0

6.0

Low
1.0 2.0 3.0 4.0 6.0 7.0 8.0 9.0 High
Productivity
Productivity
4.0

3.0

2.0

14
1.0

Low Positivity
 Measuring Team
Strengths
Trust
9.0
Team Leadership Respect
8.0

7.0

Resources 6.0 Camaraderie

5.0

4.0

Decision Making 3.0 Communication

2.0

1.0

Proactive Constructive Interaction

Accountability Values Diversity

15 Goals & Strategies Optimism

Alignment
 Teams Have Many
Different Strengths

16
 Teams Create Action
Plans for Sustainable
Results
Please use this action plan to identify steps you will take as a result of your Team Coaching and
Team Diagnostic results. Evaluating the progress of your Team Action Plan will be a critical
component of the follow-up coaching scheduled for your team.

TEAM CHALLENGES ACTIONS/CHANGES ACTION OUTCOMES

Identified from the team exercises and What specific steps will the team take How will you know your actions made
Team Diagnostic to address team challenges? Be an impact? What will change?
specific.

1. 1. 1.

2. 2. 2.

3. 3. 3.

17
 Team Coaching is
Results-Oriented

„ What results can I expect? What will my team learn?

„ The team learns a mindset and model for team effectiveness and skills
to work more effectively as a team. In this model, the goal is “high
performing, sustainable, and inspired teams.” All three dimensions are
important. The team will uncover the issues and barriers to enhance
team effectiveness. They will learn the fundamentals for changing the
way they work together on an ongoing basis.

„ How do you measure team coaching success? What is the ROI?

„ The objectives of team coaching are aligned with specific organizational
objectives. Three areas of potential benefit include: People,
Productivity, and Profitability. Many companies prefer to identify
intangible or perceived changes such as: improved teamwork and
morale, accelerated effectiveness on the job, enhanced communication
18 skills, or increased employee engagement.
 About the Facilitator

Kathryn Kemp, CPCC is a Team and Executive Coach known for:

„Utilizing cutting-edge Team Diagnostic™ Assessment and associated coaching methodologies
to create a system and spirit of communication that will sustain positive relationships and high
productivity on teams.
„Connecting the dots between behavioral changes for Executives and their Teams and the
impact of those changes on the bottom line.
„Inspiring high-performing Teams and Executives to seek the next edge of innovation.
„Showing people that teams have within them the means to excel and that “conflict” is an
important part of any team’s growth cycle.
„Creating settings where real breakthroughs can happen consistently, guiding Team members
safely through the most challenging conversations and remaining unflappable when people
express distress and anger.
„Training coaches in the use of the Team Diagnostic™ Assessment and associated coaching
methodologies, in person and on-line, as a Senior Faculty Member for Team Coaching
International.
„Customizing each program to specific needs of clients. A partial client list includes Executives
and Teams in such diverse companies as: Bank of America, Deloitte, Lee Hecht Harrison,
Montage Resort & Spa, Hilton, Quorum Hotels & Resorts, University of California at Berkeley, Cal
19 State East Bay, Wharton School, Dominican University, Peninsula Conflict Resolution Center and
The Forest Foundation.