9500 MPR Alarm - Clearing
9500 MPR Alarm - Clearing
9500 MPR Alarm - Clearing
Alcatel-Lucent 9500
MICROWAVE PACKET RADIO
Alarm Clearing User Manual
Alcatel-Lucent Proprietary
This document contains proprietary information of Alcatel-Lucent and is not to
be disclosed or used except in accordance with applicable agreements.
Copyright 2016 © Alcatel-Lucent. All rights reserved
Release 6.1.0 3DB 19291 ABAA Edition 01
All specifications, procedures, and information in this document are subject to change and revision at any time
without notice. The information contained herein is believed to be accurate as of the date of publication. Alcatel-
Lucent provides no warranty, express or implied, regarding its contents. Users are fully responsible for application
or use of the documentation.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks
are the property of their respective owners.
Disclaimers
Alcatel-Lucent products are intended for commercial uses. Without the appropriate network design engineering,
they must not be sold, licensed or otherwise distributed for use in any hazardous environments requiring fail-safe
performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic
control, direct life-support machines, or weapons systems, in which the failure of products could lead directly to
death, personal injury, or severe physical or environmental damage. The customer hereby agrees that the use, sale,
license or other distribution of the products for any such application without the prior written consent of
Alcatel-Lucent, shall be at the customer's sole risk. The customer hereby agrees to defend and hold Alcatel-Lucent
harmless from any claims for loss, cost, damage, expense or liability that may arise out of or in connection with the
use, sale, license or other distribution of the products in such applications.
This document may contain information regarding the use and installation of non-Alcatel-Lucent products. Please
note that this information is provided as a courtesy to assist you. While Alcatel-Lucent tries to ensure that this
information accurately reflects information provided by the supplier, please refer to the materials provided with any
non-Alcatel-Lucent product and contact the supplier for confirmation. Alcatel-Lucent assumes no responsibility or
liability for incorrect or incomplete information provided about non-Alcatel-Lucent products.
However, this does not constitute a representation or warranty. The warranties provided for Alcatel-Lucent products,
if any, are set forth in contractual documentation entered into by Alcatel-Lucent and its customers.
This document was originally written in English. If there is any conflict or inconsistency between the English
version and any other version of a document, the English version shall prevail.
THIS PRODUCT COMPLIES WITH D.H.H.S. RADIATION PERFORMANCE STANDARDS 21 CFR, 1040.10,
FOR A CLASS 1 LASER PRODUCT.
DANGER
Invisible laser radiation is present when the optic connector is open. AVOID DIRECT EXPOSURE TO BEAM.
Release 6.1.0 3DB 19291 ABAA Edition 01
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case users will be required to correct the interference at their own expense.
Release notes describing revisions to this software may impact operations described in this manual.
This transfer of commodities, technology, or software, if from the United States, is an export in accordance with the
U.S. Export Administration Regulations. Diversion contrary to U.S. law is prohibited. The export or re-export
(further transfer) of such commodities, technology, software or products made from such technology is prohibited
without proper authorization(s) from the U.S. Department of Commerce or other appropriate U.S. government
agencies.
Release 6.1.0 3DB 19291 ABAA Edition 01
Release 6.1.0 3DB 19291 ABAA Edition 01
Table of Contents
Preface ............................................................................................................... 17
9500 MPR documentation ................................................................................................... 17
Related documentation ................................................................................................. 19
Naming conventions in the documentation .......................................................................... 21
Audience ...................................................................................................................... 21
Information symbols ......................................................................................................... 21
Contact information ......................................................................................................... 22
Technical support ........................................................................................................ 22
Documentation feedback ............................................................................................... 22
3 — Safety awareness.............................................................................................. 35
3.1 — Safety EMC-EMF-ESD norms and equipment labeling ........................................................... 35
3.2 — Safety rules............................................................................................................ 35
3.2.1 — General rules ................................................................................................... 35
3.2.1.1 — Observe safety rules..................................................................................... 35
3.3 — Labels indicating danger, forbidding, command ................................................................ 36
3.3.1 — Dangerous electrical voltages ................................................................................ 37
3.3.1.1 — Labeling: ................................................................................................. 37
13 — Ethernet alarms (Core-E, CorEvo, EASv2, MPTACC, P8ETH, MSS-O Shelf, MSS-1
Shelf)................................................................................................................ 285
13.1 — Purpose ..............................................................................................................285
13.2 — General ..............................................................................................................285
13.3 — Procedure ...........................................................................................................285
35 — OAM discovery not completed (Core-E, CorEvo, EASv2, P8ETH, MSS-1, MSS-O).............. 423
35.1 — Purpose ..............................................................................................................423
35.2 — General ..............................................................................................................423
35.3 — Procedure ...........................................................................................................423
List of Figures
3 — Safety awareness.............................................................................................. 35
Figure 3.1 — Compliance boundaries for 9500 MPR transceivers with 1ft (30 cm) antenna:..................... 42
Figure 3.2 — Anti static protection device kit........................................................................... 44
List of Tables
Preface ............................................................................................................... 17
Table 1 — 9500 MPR documentation ..................................................................................... 17
Table 2 — 9500 MPR related documentation............................................................................ 19
Table 3 — Naming conventions ........................................................................................... 21
13 — Ethernet alarms (Core-E, CorEvo, EASv2, MPTACC, P8ETH, MSS-O Shelf, MSS-1
Shelf)................................................................................................................ 285
Table 13.1 — Ethernet alarms ............................................................................................285
35 — OAM discovery not completed (Core-E, CorEvo, EASv2, P8ETH, MSS-1, MSS-O).............. 423
Table 35.1 — Radio alarms ................................................................................................424
Preface
Document Description
Document Description
Document Description
Related documentation
Table 2 describes the 9500 MPR related documentation. See the Release Notice for part
numbers.
Guide Description
Guide Description
Alcatel-Lucent
9500 MPR-A MPT-
HC/MPR-e
Engineering
Specifications
Alcatel-Lucent
9500 MPR-A MPT-
HQAM Engineering
Specifications
Alcatel-Lucent
9500 MPR-A ODU300
Engineering
Specifications
9500 MPR Frequency Provides part number and tuning information for MPT-MC, HC,
Plan for MPT XP, HC-HQAM and XP-HQAM radios, for modules and for external
Outdoor diplexers.
Transceivers
Term Refers to
MPT-HC MPT-HC V2
Audience
This guide is intended for network installers and system administrators who are responsible
for installing, configuring, or maintaining networks. This guide assumes you are familiar
with electronic and networking technologies.
Information symbols
Observe the warnings and notes to avoid injury or equipment damage during installation
and maintenance. Follow the safety procedures and guidelines when working with and near
electrical equipment. Warning statements and notes are provided in each chapter.
Danger: indicates that the described activity or situation may result in serious
personal injury or death; for example, high voltage or electric shock hazards.
Warning: indicates that the described activity or situation may, or will, cause
equipment damage or serious performance problems.
Caution: indicates that the described activity or situation may, or will, cause
service interruption.
Contact information
Technical support
If you purchased a service agreement for your 9500 MPR and related products from a
distributor or authorized reseller, contact the technical support staff for that distributor or
reseller for assistance. If you purchased an Alcatel-Lucent service agreement, check this
link for instructions to contact Support personnel:
Web: http://support.alcatel-lucent.com
Documentation feedback
If you have questions or comments about this documentation, please contact:
The 9558HC 5.8 Unlicensed band (JF6-9558HC/6933B-9558HC) has been certified by the
FCC and Industry Canada as of August 7, 2012.
Cet appareil radio est conforme à IC RSS-210. Son fonctionnement respecte les trois
conditions suivantes: 1) cette radio ne cause pas d’interférences néfastes, 2) cette radio peut
recevoir des interférences, ainsi que des interférences qui peuvent causer des opérations
non désirées, et 3) cette radio doit être installée par des Professionnels.
Caution: Installation, Turn-Up, Maintenance, and Operation Instruction supplied with the
JF6-9558H/6933B-9500MPT and JF6-9558HC/6933B-9558HC (unlicensed) radio require
strict adherence for continued part 15 of the FCC Rules and IC RSS-210 compliance.
2 — Maintenance philosophy
Maintenance of the system consists of repair and preventive maintenance. Repair covers
isolation of faults, troubleshooting to the circuit card level, and subsequent replacement of
the faulty circuit card. Circuit card repair is not covered. Preventive maintenance covers
periodic routine tasks that are performed to ensure continued proper operation of the
system.
The instruction “contact next level of technical support for assistance” appears throughout
this manual. The intent of this statement is to escalate the problems that are beyond the
scope of this Task Oriented Practice (TOP) to a higher level of expertise. Users who have
local interim levels and/or procedures should implement those in response to this
instruction. See the Introduction for customer access (HELP) contacts.
2.1 — Troubleshooting
Troubleshooting procedures generally assume the following conditions:
• An alarm indication was received through the Alarm Monitor, Craft Terminal or a
lighted alarm indicator.
• Maintenance personnel are familiar with system operation and use of the Alarm
Monitor and Craft Terminal.
• Maintenance personnel have system administration privileges or a system
administrator is available.
• Replacement components (spares) are available and fully functional.
• Trouble clearing begins with an analysis of alarm indications. The correct chapter is
referenced in the index.
• Clear upstream problems first. This may also clear downstream problems.
• As a rule, no main circuit card should be physically removed unless traffic was
manually switched to protection by entering the appropriate Craft Terminal
command. Exceptions to this are addressed in specific chapters.
• As a rule, no protection circuit card should be physically removed unless a manual
lockout switch issued by entering the appropriate Craft Terminal command.
Exceptions to this are addressed in specific chapters.
• As a rule, in unprotected radio configurations physically removing a circuit card will
cause a loss of traffic. Exceptions to this are addressed in specific chapters.
• To avoid unnecessary service interruption, exercise care when removing circuit
cards, performing commands, and doing other maintenance tasks.
• The procedures in this manual are used to aid in clearing alarms for which protection
is available. If alarms exist on both a card and its mate card, or if alarms exist on a
card and its mate card is not available for protection, always contact the next level of
technical support for assistance with clearing the alarms.
• Always follow electrostatic-sensitive device procedures when handling circuit cards.
• After circuit card replacement, allow time for alarms to clear. As a general rule, allow
a minimum of 120 seconds to clear. Some alarms may take longer to clear. Allow
time for the alarm to clear before assuming the replacement did not clear the trouble.
• When replacing a circuit card does not clear the trouble, remove the replacement
circuit card and return the original circuit card to service.
• When troubleshooting procedures fail to clear the fault, an obscure or multiple fault
is assumed to exist.
Check front-panel LED indications. These provide summary alarm indications, which can
help narrow down the location and type of failure. See addresses Alarm and abnormal
condition clearing procedures for more information.
Note: Where a Status LED on a plug-in is off (unlit), but power to the MSS is confirmed by
LEDs on other plug-ins, check the seating of the affected plug-in.
Check Main Screen. When logging into 9500 MPR with Craft Terminal, the opening screen
is the Main Screen. Use the information provided to check for severity and problem type.
See Table 6.3 for probable cause and recommended action.
• For example, if multiple alarms are present, and these include power supply voltage
or hardware alarms, always check their cause before looking at resultant down-stream
path failure or path warning (signal) alarms.
• Similarly, if a path-related failure is indicated (no hardware or software alarms),
investigate the path. Go to the Craft Terminal History screen (15 minute view) to
check supporting data, such as low RSL and incidence of intermittent pre-failure BER
alarms, which if present are evidence of a path-related failure. See Troubleshooting
path problems in this chapter for more information.
Check if symptoms match the alarm. Alarms reflect the alarm state, but in exceptional
circumstances an alarm may be raised because of a failure to communicate correctly with
the alarm source, or a failure in alarm management processing. Always check to see if
symptoms match the alarm, using LED indications and the Craft Terminal.
Check if recent work may be a cause. Recent work at the site may be a cause or contributing
factor. Check for a configuration change, software upgrade, power recycling (reboot), or
other site work:
MSS before an ODU. If there is doubt about whether a fault is in the MSS or ODU, always
troubleshoot the MSS first.
Plug-in restoration time. Ensure adequate time is allowed for services to resume when a
plug-in is replaced.
Note: A path extends from ODU or MPT-HL antenna port to ODU or MPT-HL antenna port.
Normally a path problem is signaled by a reduced RSL, and depending on its severity, a
high BER.
Only in worst case situations, such as an antenna knocked out of alignment, will a path fail
completely, and stay that way.
For weather-related problems, such as rain or ducting, the path problem will disappear as
the weather returns to normal.
2.5.4 — Reflections
Reflection (path cancellation) problems may not have been picked up at the path planning
stage, particularly if the survey was a simple line-of-sight. If suspected, resurvey the path.
• Compatibility Problems
• Incorrect circuit connections
• Incorrect ID naming and commissioning
• Incorrect/incompatible trib settings
Configuration Not Supported: The plug-in installed is not enabled or is incorrect for the
configuration.
Where the problem is not obvious, use the tributary loopback BER test to track a single
circuit through a 9500 MPR network, beginning at the node closest to the node applying the
BER test.
The most common Ethernet problems are network and connectivity related and therefore
always check the following first:
The LEDs on the Core-E and P8ETH Card front panel for each Ethernet connector are a
good indicator of correct connectivity and activity on the Ethernet port. See Table 6.9 for
LEDs that are locally at the alarmed site.
The yellow LED opposite the green on the connector indicates activity only. The flashing
yellow LED is not an indicator of signal type or quality.
The most common TMN problems are network related and first alert is normally observed
by improper operation at the SNMP master. Always check the following first:
3 — Safety awareness
• Safety rules
• Electromagnetic compatibility (EMC norms)
• Equipment protection against electrostatic discharges
• Cautions to avoid equipment damage
• Hardware Installation
• Commissioning
• Maintenance and Upgrade
When equipment is operating, do not access the equipment parts which are protected with
Cover Plate Shields removable with tools.
If you must access the equipment parts when it is operating, this is allowed exclusively to
service personnel, where for Service Personnel or Technical assistance is meant:
For the eventual cleaning of the external parts of the equipment, absolutely do not use any
inflammable substance or substances which in some way may alter the markings and
inscriptions.
The Safety Rules stated in the handbook describe the operations and/or precautions to
observe to safeguard service personnel during the working phases and to guarantee
equipment safety, that is, not exposing persons, animals, things to the risk of being injured/
damaged.
Whenever the safety protection features have been impaired, REMOVE POWER.
To cut off power proceed to switch off the power supply units as well as cut off power
station upstream (rack or station distribution frame). The safety rules described in this
handbook are distinguished by the following symbol and statement:
Pay attention to the information stated in the following, and proceed as instructed.
Note: The symbols presented in following paragraphs are all the possible symbols that
could be present on Alcatel-Lucent equipment, but are not all necessarily present on the
equipment this manual refers to.
3.3.1.1 — Labeling:
The following warning label is affixed next to dangerous voltages (>42.4 Vp; >60 VDC).
If it is a Class 1 equipment connected to mains, then the label associated with it will state
that the equipment will have to be grounded before connecting it to the power supply
voltage, for example:
Danger: Carefully observe the specific procedures for installation / turn-up and
commissioning / maintenance of equipment parts where D.C. power is present,
described in the relevant installation / turn-up and commissioning / maintenance
documents and the following general rules:
• Personal injury can be caused by -48VDC. Avoid touching powered terminals with any
exposed part of your body.
• Short circuiting, low-voltage, low-impedance, DC circuits can cause severe arcing that
can result in burns and/or eye damage. Remove rings, watches, and other metal jewelry
before working with primary circuits. Exercise caution to avoid shorting power input
terminals.
3.3.2.1 — Labeling:
This risk is present when batteries are used, and it is signaled by the following label:
Therefore, slits or apertures are made to let air circulate freely and allow dangerous gases
to down flow (battery-emitted hydrogen). A 417-IEC-5641 Norm. compliant label is
affixed next to it indicating that the openings must not be covered up.
3.3.3.1 — Labeling:
The following warning label is affixed next to fans or other moving mechanical parts:
Before carrying out any maintenance operation see that all the moving mechanical parts
have been stopped.
3.3.4.1 — Labeling:
The position of earth connection terminals is specified in the Hardware Installation section.
3.3.5.1 — Labeling:
The presence of heat-radiating mechanical parts is indicated by the following warning label
in compliance with IEC 417 Norm, Fig.5041:
Carefully observe the specific procedures for installation / turn-up and commissioning
/ maintenance of equipment parts where heat-radiating mechanical parts are present,
described in the relevant installation / turn-up and commissioning / maintenance
documents and the following general rule:
Personal injury can be caused by heat. Avoid touching powered terminals with any
exposed part of your body.
The site must be compliant with ICNIRP guidelines or local regulation if more restrictive.
• Non authorized persons should not enter the compliance boundaries, if any, for the
general public.
• Compliance RF boundaries, if any, related to Electro Magnetic Field exposure must
be marked.
• Workers should be allowed to switch-off the power if they have to operate inside
compliance boundaries.
• Assure good cable connection.
• Install the antenna as high as possible from floor or area with public access (if
possible the cylinder delimiting the compliance boundaries, if any, or the cylinder
corresponding to the transmission area directly in front of antenna with the same
diameter as the antenna, more than 2 meters high).
• Install the antenna as far as possible from other existing equipment emitting RF
power.
Always remember that someone standing in front of the 9500 MPR antenna may cause
traffic shutdown.
On the site when applicable (when people can cross the compliance boundaries and/or the
transmission area of the antenna, that is, roof top installation)
• EMF emission warning sign (Yellow and black) to be placed at bottom of antenna,
visible by someone moving in front of the antenna (roof top installation)
Figure 3.1 — Compliance boundaries for 9500 MPR transceivers with 1ft (30 cm) antenna:
Before carrying out any installation, turn-on, tests & operation and maintenance operations,
read carefully the related sections of this manual, in particular:
• Hardware Installation
• Maintenance and Upgrade
The norms set down to guarantee EMC compatibility, are distinguished inside this manual
by the symbol and term:
• Before inserting the shielded unit proceed to clean and degrease all peripheral
surfaces.
• Screw fasten the units to the subrack.
• To correctly install EMC compatible equipment follow the instructions given.
2. EMC General Norms - Turn-on, Tests & Operation
• Preset the electrical units as required to guarantee EMC compatibility
• Check that the equipment is operating with all the shields properly positioned.
• To properly use EMC compatible equipment observe the information given
3. EMC General Norms - Maintenance
• Before inserting the shielded unit, which will replace the faulty or modified
unit, proceed to clean and degrease all peripheral surfaces.
• Clean the dummy covers of the spare units as well.
• Screw fasten the units to the subrack.
Most electronic devices are sensitive to electrostatic discharges, to this concern the
following warning labels have been affixed:
Observe the precautionary measures stated when having to touch the electronic parts during
the installation/maintenance phases.
Workers are supplied with anti static protection devices consisting of an elasticized band
worn around the wrist and a coiled cord connected to the elasticized band and to the stud
on the subrack. See Figure 3.2.
Whenever is necessary to handle spare parts and cards out of their own box, this kit, as
shown in Figure 3.2, must be always warn and its termination must be connected to a
grounded structure, to avoid the possible damage of the electronic devices for electrostatic
discharges.
In normal operation conditions, all screws must be always tightened to avoid item
detachment and to ensure the equipment EMI-EMC performance.
To avoid equipment damage, always unplug the card first before disconnecting the MSS-
ODU cable (at MSS or ODU side).
precautions
When installing the equipment observe the following:
Danger:
• Keep your fingers away from the rotating fan blades. Pull the fan-tray card by the
thumbscrews only and wait for the fan blades to stop spinning before you attempt to
remove the fan-tray card completely from the chassis.
• The 9500 MPR requires at least two people to support, align, and attach the MSS-8 shelf
or MPT-HL shelf to an equipment rack. To prevent equipment damage or personal injury,
make sure you have enough help.
• The 9500 MPR requires at least three people to lift and carry an equipment rack populated
with 9500 MPR equipment. To prevent equipment damage or personal injury, make sure
you have enough help or the appropriate lifting and transporting equipment.
• The 9500 MPR requires at least two people to align and secure an equipment rack
populated with 9500 MPR equipment. To prevent equipment damage or personal injury,
make sure you have enough help.
• To prevent personal injury and equipment damage due to unbalanced loading of the
equipment rack or cabinet, make sure the equipment rack or cabinet is properly secured
to the floor, ceiling, or other rigid structure before mounting the 9500 MPR in it. For
approved methods of securing the equipment rack, read the equipment-rack installation
instructions or contact the equipment-rack manufacturer.
Some procedures in this manual require working with small conductive objects, such as
screwdrivers, fuses, washers, screws, and nuts. When working on a chassis at the top of an
equipment rack, a dropped object that falls into a lower chassis can cause physical damage
and electrical short circuits. To prevent this, place a piece of paper or other cover over the
lower chassis to catch fallen objects. Remove the paper or other cover when work is
complete.
Danger:
• Install the 9500 MPR in a restricted-access area only. Entrance to a restricted-access area
is intended for qualified or trained personnel and access to it is controlled by a locked
barrier.
• The chassis does not contain main overcurrent protection devices. The user must provide
circuit breakers or fuses and disconnects between the power source and the 9500 MPR.
Each power feed from a source (-48 V dc and Return) requires a 25-amp dc-rated fast-trip
circuit breaker or fuse and disconnect. Circuit breakers or fuses must meet applicable local
and national electrical safety codes and be approved for the intended application.
• Make sure you connect the node to a -48 V dc source that is electrically isolated from the
ac source and is reliably connected to earth ground.
• For personal safety, make sure you connect and secure the installation site’s frame-
ground (earth ground) wire to the frame-ground terminal on the 9500 MPR before you
connect any other wires to the node.
• A dc-power source provides high energy, which can cause serious injury or equipment
damage. Only Alcatel-Lucent qualified personnel should connect the dc power to the 9500
MPR. To prevent serious injury or equipment damage, make sure the power source cables
are de-energized before you handle or connect them to the node.
The invisible infrared radiation emitted by the fiber-optic transmitter can cause eye
damage. Observe local office procedures and the following dangers:
Danger:
• The use of controls and/or adjustments, or the performance of procedures other than
those specified herein may result in hazardous infrared radiation exposure.
• Laser infrared radiation is not in the visible spectrum; therefore, it is not visible to the
naked eye or with laser safety glasses. Although it cannot be seen, laser radiation may be
present.
• Never look directly into an unterminated fiber-optic connector unless it is absolutely known
that no optical power is being emitted by the connector.
• Never look into a broken optical fiber cable unless it is absolutely known that no laser
radiation is present.
• Never look at an optical fiber splice, cable, or connector unless it is absolutely known that
no laser radiation is present in the fiber. Laser radiation can come from a fiber-optic
transmitter, an Optical Time Domain Reflectometer (OTDR), or other optical test
equipment.
• Never look directly into an unterminated optical connector or cable with a magnifier/
microscope unless it is absolutely known that no laser radiation is being emitted from the
connector or cable. A magnifier or microscope greatly increases the laser radiation hazard
to the eyes.
• This system normally operates as a Class I Laser Product (no hazard). However, during
servicing operations, when optical connectors are being connected, disconnected, or
handled without dust covers, it is possible to be exposed to Class IIIb laser radiation,
which can cause eye damage.
• Everyone within a 10-foot radius of an unterminated optical fiber or connector that is
connected to a powered transmitter must wear laser safety goggles or eye shields.
Laser safety goggles or eye shields are not required if the following work rules are strictly
followed:
4 — Electrostatic-sensitive devices
4.1 — Electrostatic-sensitivity
An Electrostatic-Sensitive Device (ESD) can withstand voltage spikes of only 10 to
100 volts and can be damaged or effectively destroyed by a discharge that might go
unnoticed by a technician. Some devices have built-in protection. However, because this
protection is effective only against the lower levels of electrostatic charges, a false sense of
security often prevails.
Warning: Common plastic, white foam, cellophane, and masking adhesive tapes must not
come in contact with ESDs or their packaging.
Common plastics (synthetic insulating materials), clothing, and paper or cardboard are the
most common sources of static charges.
Observe special precautions when the ESD sign is displayed. See Figure 4.1.
No3013
• Handle all circuit packs as ESDs unless they are known not to contain
electrostatic-sensitive parts.
Warning: Heel straps are effective only while standing on conductive or
electrostatic-dissipative surfaces.
• Wear ground straps, wrist (PN 1AD012470001) before and while touching or
handling circuit packs containing ESDs.
• Cover surfaces with resistance to ground in excess of 100 megohms, such as ordinary
tile, with properly grounded static dissipative runners.
• Workbenches must be earth-grounded, and work surfaces must be covered with an
antistatic or static dissipative material bonded to the bench (bolt). A field service kit
(PN 1AD068980001) or equivalent can be used if an adequate workbench is not
available.
• ESDs are delivered with protective packing (containers or conductive foam). The
devices should remain in their original containers until needed. Store (even
temporarily), pack, and ship circuit packs in antistatic bags or containers.
• Containers with ESDs must contact the antistatic work surface, and the wrist strap
must be connected before parts are removed from packaging. Devices must be
handled by their bodies.
• Do not handle printed circuit board or components unnecessarily. Use plastic handle.
• Do not use synthetic bristled brushes or acid brushes to clean circuit packs.
• Handle failed circuit packs with same precautions as good circuit packs.
http://support.alcatel-lucent.com/
www.documentation.alcatel-lucent.com
At Alcatel-Lucent’s OnLine Customer Support web site, follow the on-screen instructions
to register for access and obtain a log in ID. In addition to accessing product documentation,
the Alcatel-Lucent’s OnLine Customer Support web site allows the user to view the
following:
• Application notes
• Configuration notes
• Data collections
• Frequently Asked Questions (FAQs)
• General information books
• General Release Documents (GRDs)
• Installation documents
• Methods of Procedure (MOPs)
• Product Change Notifications (PCNs)
• Product Information Bulletins (PIBs)
• Product manual updates
• Software patch and software load documents
• Software Update Documents (SUDs)
• Technical bulletins
• Training documents
• Urgent Product Warnings (UPWs)
5.2.2 — Training
Equipment training is available to all customers. Crafts and maintenance personnel who are
trained by Alcatel-Lucent's Training department can expect more effective assistance if
they need technical assistance. Regularly scheduled courses are available at the training
facilities in Plano, Texas. If a customer cannot attend a standard course, the Training
department can arrange a course for a specific requirement and conduct it at the customer's
facility. For further information, call customer service telephone support and ask for a
training coordinator or write to one of the following addresses:
IN USA: IN CANADA:
Alcatel-Lucent USA Alcatel-Lucent Canada
601 Data Dr. Network Services Division
Plano, Texas 75075-7839 P.O. Box 13600
ATTN: Training M/S 1206-553 Ottawa, Ontario K2K 2E6
The annual Product Training Catalog can be ordered by calling the training coordinator, or
it can be viewed on-line at:
http://www1.Alcatel-Lucent.com/us/product_training/catalog
• Company name
• Caller name
• A telephone number where caller can be reached
• A brief description of the problem, including the product involved
For emergency assistance after normal business hours, call customer service telephone
support, ask the operator for Emergency Parts Assistance, and provide the operator with the
required information. The operator will contact an appropriate individual to respond.
• Include company name, address, and name of person to contact in case of a question.
• Include specific reason for return. (This aids prompt processing.)
• Include the same requisition number or purchase order number that was furnished
with request for return authorization.
• Include type number and part number of unit.
• State whether equipment is in or out of warranty.
• Furnish shipping address for return of unit, if applicable, or other pertinent details.
• Mail purchase order, if applicable, to address shown under Return for Repair
Procedure, Attention: Service Center.
Alcatel Lucent Return
Equipment Address
Alcatel Lucent c/o UPS-SCS
Attn: Repair FE
2240 Outer Loop
Bldg 5 Door 505
Louisville, Ky 40219
Factory-trained service technicians are qualified on similar systems before they are allowed
to maintain customer equipment. They have direct access to additional technical support
around the clock and to all necessary tools and test equipment.
The MOD300 card and ODU300 radio are supported but no longer documented. See
documentation from R6.0.0 or earlier for ODU300/MOD300 alarm and abnormal condition
clearing information.
See Table 6.3 to identify alarms reported by the Alarm Manager and the corresponding
procedure, which describes how to clear the alarm.
See Table 6.4 to identify Abnormal Condition types and the corresponding procedure,
which describes how to clear the Abnormal Condition type. The EQUIPMENT column list
the entities to which an Abnormal Condition type can apply.
See Table 6.5 to identify Core-E card LED alarm indications and the corresponding
procedure, which describes how to clear the condition type.
See Table 6.6 to identify CorEvo card LED alarm indications and the corresponding
procedure, which describes how to clear the condition type.
See Table 6.7 to identify MSS-1 shelf CORE LED alarm indications and the corresponding
procedure, which describes how to clear the condition type.
See Table 6.8 to identify Transport card status LED alarm indications and the
corresponding procedure, which describes how to clear the condition type.
See Table 6.9 to identify Ethernet LED alarm indications and the corresponding procedure,
which describes how to clear the condition type.
See Table 6.10 to identify MPT-HL Transceiver LED alarm indications and the
corresponding procedure, which describes how to clear the condition type.
See Table 6.11 to identify MPT-HLC Transceiver LED alarm indications and the
corresponding procedure, which describes how to clear the condition type.
See Table 6.12 to identify MPT-HLC Transceiver LED alarm indications and the
corresponding procedure, which describes how to clear the condition type.
See Table 6.13 to identify TMN Network Trouble conditions and troubleshooting
techniques, which describes how to clear the condition type.
This manual supports alarm naming conventions for the Alarm Monitor. Alarms may
display differently, or not be displayed, in other interfaces.
To retrieve alarms using the Alarm Monitor, execute the following sequence from the main
menu bar:
Diagnosis>Alarms>NE Alarms
To retrieve Abnormal Conditions using the Craft Terminal, execute the following sequence
from the main menu bar:
In the EQUIPMENT/FACILITY column, equipment entities are listed using the following
definitions:
In the EQUIPMENT/FACILITY column, facility entities are listed using the following
definitions:
The syntax for equipment Friendly Names / Entities is described in Table 6.1.
Radio facility friendly names are constructed using the following structure:
DS1, DS3, and Ethernet facility friendly names are constructed using the following
structure:
The syntax for facility Friendly Names / Entities is described in Table 6.2.
Slot#[1-9]
MSS/DS1
The following are examples to illustrate how to interpret the probable cause and friendly
name combinations:
Table 6.3 describes the alarms that are reported by the Alarm Manager and the
corresponding procedure to clear the alarm.
Port#[5-6]/Ch#1-PM1day
Hop/Dir#1[7-8]/Slot#1/ MPT-HL
Port#[7-8]/Ch#1-PM15min connected to
CorEvo
Hop/Dir#1[7-8]/Slot#1/
Port#[7-8]/Ch#1-PM1day
Hop/Dir#1[5-6]/MSS/ MPT-HL
CORE/ connected to
Port#[5-6]/Ch#1-PM15min MSS-1
Hop/Dir#1[5-6]/MSS/
CORE/
Port#[5-6]/Ch#1-PM1day
1. For MSS-1 applications, In the very specific case where it happens simultaneously
that: a) The negative polarity is connected to ground. b) The voltage value of the line
corresponding to the fuse opened is lower than the value of the voltage line in service,
the battery failure and secondary battery failure alarm may not be properly reported
by JUSM and Alarm Monitor.
Digital core Direction #[3-8].[1-8] Loopback The associated entity has a Abnormal
facing loopback (MPT ODU loopback activated at the conditions
(continued) connected to near end.
EASv2)
Direction #1.[5-6] Loopback
(MPT-HL, MPT-
HLC, or MPT-
HLS connected
to Core-E,
MSS-1)
Forced switch - Main#1 Slot #[3-8] HSB Protection A Forced Tx Protection Abnormal
TPS Port #[1-4] (MPT ODU Switch (TPS) has been conditions
connected to executed for the protection
MPTACC) group.
Main#1 Slot #1 HSB Protection
Port #[1,3,5] (MPT ODU
connected to
Core-E)
Line facing Direction #1.[5-6] Loopback The associated entity has a Abnormal
circuit loopback (MPT-HL, MPT- loopback activated at the conditions
(continued) HLC, or MPT- near end.
HLS connected
to Core-E,
MSS-1)
Direction #1.[7-8] Loopback
(MPT-HL, MPT-
HLC, or MPT-
HLS connected
to CorEvo)
Lockout switch - Spare#0 Slot #1 Port #[2,4,6] Rx Radio A Lockout Rx Protection Abnormal
RPS Protection Switch (RPS) has been conditions
(MPT ODU executed for the protection
connected to group.
Core-E)
Spare#0 Slot #1 Port #[2,4,8] Rx Radio
Protection
(MPT ODU
connected to
CorEvo)
Rx main squelch
Rx Div squelch
Direction #1.[5-6] - Radio Diversity receiver has been Abnormal
Channel #[0-1] (MPT-HLC or squelched. conditions
MPT-HLS
connected to
Core-E, MSS-1)
Tx Mute
Direction #1.[1-6] - Radio Manual or automatic mute Abnormal
Channel #[0-1] (MPT ODU command has been conditions
connected to executed.
Core-E, MSS-1)
Yellow Card Properly Equipped and Normal operating condition for Standby
Provisioned as EPS. Currently in card.
Standby. No Action required.
Red Blinking Card Mismatch Check alarms for replaceable unit type
mismatch, see
Equipment alarms.
Major Red At least one alarm with Critical or Retrieve alarms using the alarm
Alarm Major severity present in the NE. monitor, see Table 6.3, and
troubleshoot accordingly.
Minor Red At least one alarm with Minor severity Retrieve alarms using the alarm
Alarm present in the NE. monitor, see Table 6.3, and
troubleshoot accordingly.
Warning Yellow At least one alarm with Warning Retrieve alarms using the alarm
severity present in the NE. monitor, see Table 6.3, and
troubleshoot accordingly.
Abnormal Yellow At least one abnormal condition Retrieve abnormal condition using JSUM,
present in the NE. see Table 6.4, and troubleshoot
accordingly.
Yellow Card Properly Equipped and Normal operating condition for Standby
Provisioned as EPS. Currently in card.
Standby. No Action required.
Alarm in- Off No alarms, warnings, or abnormal Normal Operating condition. No Action
formation conditions. required.
Yellow At least one abnormal condition Retrieve abnormal condition using JSUM,
Blinking present in the NE. see Table 6.4, and troubleshoot
accordingly.
Yellow At least one alarm with Warning Retrieve alarms using the alarm
severity present in the NE. An monitor, see Table 6.3, and
abnormal condition may also be troubleshoot accordingly.
present.
Red At least one alarm with Major or Minor Retrieve alarms using the alarm
severity present in the NE. An alarm monitor, see Table 6.3, and
with Warning severity or an abnormal troubleshoot accordingly.
condition may also be present.
Red and At least one alarm with Major or Minor Retrieve alarms using the alarm
yellow severity and at least one alarm with monitor, see Table 6.3, and
transition Warning severity is present in the NE. troubleshoot accordingly.
MSS-1 shelf not Powered Verify MSS-1 shelf fuse is not blown or
missing.
Verify Power cable(s) are properly
terminated at both ends.
Verify voltage level at the power
distribution panel.
MSS-1 shelf not Equipped Verify that the MSS-1 shelf is properly
installed.
Green MSS-1 shelf Properly Equipped and Normal Operating condition. No Action
Provisioned. currently In-Service. required.
Major Red At least one alarm with Critical or Retrieve alarms using the alarm monitor,
Alarm Major severity present in the NE. see Table 6.3, and troubleshoot
accordingly.
Minor Red At least one alarm with Minor severity Retrieve alarms using the alarm monitor,
Alarm present in the NE. see Table 6.3, and troubleshoot
accordingly.
Warning Yellow At least one alarm with Warning Retrieve alarms using the alarm monitor,
severity present in the NE. see Table 6.3, and troubleshoot
accordingly.
Abnormal Yellow At least one abnormal condition Retrieve abnormal condition using JSUM,
present in the NE. see Table 6.4, and troubleshoot
accordingly.
PFoE Yellow Port is emitting power according to —
the configuration.
Yellow Card Properly Equipped and Provisioned Normal operating condition for Standby
as EPS. Currently in Standby. card.
No Action required.
Red Blinking Card Mismatch Check alarms for replaceable unit type
mismatch, see
Equipment alarms.
ETH Link Green LED Loss of Ethernet Cable between link partner Connect/repair cable.
Not Lit communication and Ethernet port is
disconnected/
with link partner.
broken.
PA switch at the far end is set to OFF ‘0’ Verify PA switch position at the far
position: end and set to ON ‘1’ position.
PA switch at the far end is set to OFF Verify PA switch position at the far
‘0’ position: end and set to ON ‘1’ position.
Status (S) Off Card not powered • Verify that the MPT-HLS fuse
is not blown or missing
• Verify that the power cable is
properly terminated at both
ends
• Verify voltage level at the
TRU
Status (S) Red MAP Communication Time-out: Check alarms for Internal
(continued) Blinking Communication between the Communication Problem, if
MPT-HLS Transceiver and the present, see Internal loss of
EASv2 cards is lost. This occurs in communications.
split-mount configuration only.
Unusually slow Normal network management traffic is There may be too many radios being
communication in radio saturating the communications managed within a single region. Split
network channel. the radio network management into
Polling radios for PM data or missed different regions and back-haul the
alarms too rapidly traffic for each region through separate
channels.
Multiple remote software downloads in
process Poll the radios more slowly.
IP traffic other than network Download to fewer radios at a time.
management traffic being routed Configure external routers to allow only
through radio network network management related traffic
through the Management network of
the radios. Dynamic route updates
(OSPF, RIP) may attempt to reroute high
speed traffic through the TMN network
if a high speed ink fails.
Unable to operate To perform control operations, the Register the Manager as a craft device.
controls using SNMP Manager must be registered as a craft Manager registration type can be
device. changed as needed to type ‘ct’ to allow
control operation and then be changed
back to ‘nml’ for normal operation.
Can Read SNMP objects Incorrect community string Use the correct community string.
but cannot Write to SNMP If the TMN Interface is configured for Use the correct write community string.
objects SNMPv2, the write community string is
probably wrong.
No traps being received Manager not registered in NE to receive Register Manager with NE.
from NE traps Check network connectivity. Check
Communication failure in network redundant network paths and routing.
Traps are blocked by firewall Traceroute (tracert) is useful for
locating path or routing faults.
Check firewall provisioning to allow
trap UDP ports.
Unable to communicate Possible communication path failure or Use traceroute (tracert) to help locate
with the NE through the routing failure within the radio for communication path or routing
radio network (unable to network. problems.
‘ping’ the NE). Incorrect IP address on the PC. Verify PC IP address, subnet, and
default route.
Can ‘ping’ the TMN If using SNMPv2, using the wrong Verify community string, username, and
Interface but cannot community string, username, or passphrase.
communicate with the passphrase. Verify Manager registration with the NE
NE using SNMP, or can Manager not registered or properly and register or correct registration.
only see a few SNMP registered with the NE. The objects
objects in the NE. visible to an unregistered manager are
generally: the 'system' MIB, a few
objects under 'tsdimSnmpNEMibObject',
the 'opticsIMMgrPollingInfoTable', the
'snmpUsmMib', and 'snmpVacmMib'
objects.
7 — Supporting information
Table 7.1 lists the supporting information that is required to perform maintenance and
trouble clearing on the system. The following references are used:
• For information about operation and administration using the WebEML, see the
Alcatel-Lucent 9500 MPR WebEML User Manual.
• For information about operation and administration using the WebCT, see the
Alcatel-Lucent 9500 MPR WebCT User Manual.
• See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card
location and type.
Clock reference and operation mode Alcatel-Lucent 9500 MPR WebEML User Manual
selections Alcatel-Lucent 9500 MPR WebCT User Manual
MIB Database Management (Backup and Alcatel-Lucent 9500 MPR WebEML User Manual
Restore) Alcatel-Lucent 9500 MPR WebCT User Manual
Protection upgrade and downgrade Alcatel-Lucent 9500 MPR Hardware Installation and
Replacement Manual
Resolve WebEML/TCO Suite/NEtO startup Alcatel-Lucent 9500 MPR Software Installation and NE
issues Upgrade Manual
System power down and power up Alcatel-Lucent 9500 MPR Hardware Installation and
Replacement Manual
Upgrade and downgrade radio profile Alcatel-Lucent 9500 MPR Hardware Installation and
Replacement Manual
Upgrade unlicensed MPT-HL radio to lower 6 Alcatel-Lucent 9500 MPR Hardware Installation and
GHz radio Replacement Manual
Upgrade MPT ODU to MPT ODU L1 LAG port Alcatel-Lucent 9500 MPR Hardware Installation and
Replacement Manual
Upgrade MPT-HL to MPT-HL L1 LAG port Alcatel-Lucent 9500 MPR Hardware Installation and
Replacement Manual
8 — Facility alarms
8.1 — Purpose
This procedure describes how to identify and clear Facility alarms.
8.2 — General
AU4-AIS is a High Order path alarm indication signal on a channelized E1 unit. The AU4-
AIS is specified as all "1"s in the entire High Order path Administrative Unit. The alarm
becomes significant and must be reported if an LOS, LOF, TIM, or MS-AIS alarm for the
input is not present. As consequent action, any E1 extracted from STM-1 will be replaced
with AIS (and then circuit emulated according to the provisioned settings).
TU12-AIS is a Low Order path alarm indication signal on a channelized E1 unit. The
TU12-AIS is specified as all "1"s in the entire Low Order path Tributary Unit. The alarm
becomes significant and must be reported if an LOS, LOF, TIM, MS-AIS or AU4-AIS,
AU4-LOP, VC4-SLM or VC4-LOM alarm for the input is not present. As a consequent
action, the relevant E1 will be replaced with AIS (and then circuit emulated according to
the provisioned settings).
A Loss of Pointer or Loss of Multi-frame alarm on channelized E1 has a similar root cause
to the AU4-AIS and TU12-AIS alarms on channelized E1.These alarms are reported if
other alarms are not present.
AIS (on channelized E1-in) is an alarm indication signal on one or more E1input signals
incoming to the NE on the SDHACC card. The problem is associated with the E1 input
signal to the SDHACC card.
AIS (on channelized E1-out) is an alarm indication signal detected by the receive circuit
from the radio link on one or more of the channelized E1 lines, indicating an upstream
failure.
AIS (on E1/DS1/3-in) is an alarm indication signal on one or more E1, DS1, or DS3 input
signals incoming to the NE on the P32E1DS1 or P2E3DS3 cards, or MSS-1 shelf. The
problem is associated with the E1, DS1 or DS3 input signal to the P32E1DS1 or P2E3DS3
cards or MSS-1 shelf.
AIS (on E1/DS1/3-out) is an alarm indication signal detected by the receive circuit from the
radio link on one or more of the E1, DS1, or DS3 lines, indicating an upstream failure.
AIS (on Ele/OptSdh-in) is an alarm indication signal on one or more STM-1/OC-3 input
signals incoming to the NE on the SDHACC card. The problem is associated with the input
signal to the SDHACC card.
An AIS (on Ele/OptSdh-out) is an alarm indication signal detected by the receive circuit
from the radio link on one or more of the STM-1/OC-3 lines, indicating an upstream failure.
A High BER (on Ele/OptSdh-in) alarm indicates that Bit Error Rate threshold of 10E-5 has
been exceeded on receiver input circuits from the client to the SDHACC card.
A High BER (on Ele/OptSdh-out) alarm indicates that Bit Error Rate threshold of 10E-5 has
been exceeded on transmit output circuits to the client from the SDHACC card.
A Loss Of CESoETH Frame (CircuitTDM) indicates packets are not being received by the
emulation circuits from the switch matrix.
A Loss Of Frame (E1/DS1/3-in) indicates no E1, DS1 or DS3 frame is detected on the input
from the client to the P32E1DS1 or P2E3DS3 cards, or MSS-1 shelf.
A Loss Of Frame (E1/DS1/3-out) indicates no E1, DS1, or DS3 frame is detected on an E1/
DS1 or DS3 facility from the switch matrix.
A Loss Of Signal (E1/DS1/3-in) indicates no E1, DS1, or DS3 signal is detected on the
input of the P32E1DS1 or P2E3DS3 cards, or MSS-1 shelf.
A Trace Identifier Mismatch indicates a J0 byte value received on the STM-1/OC-3 facility
is different from the provisioned expected value for the STM-1/OC-3 facility.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual for information about how to
execute the commands that are described in this procedure.
8.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 8.1 for information about facility alarms.
1. Verify that there are no current path or circuit alarms associated with the
facility in alarm for the near end, the far end, and all intermediate NEs.
2. Verify that the radio path PM is not taking errors to traffic.
3. Are there path or circuit alarms, or path PM errors at the near end or far
end NE?
a. If yes, clear the path or circuit alarms, or path PM errors, then go to
step 4.
b. If no, go to step 6.
4. Retrieve the alarms using the Alarm Monitor.
5. Did the Loss Of CESoETH Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 6.
6. Verify that the circuit provisioning for near end, the far end, and all
intermediate NEs:
a. Verify that the Signal Mode is set the same and is correct.
b. Verify that the Line Coding is set the same and is correct.
c. Verify that the Flow ID is set the same and is correct.
d. Verify that the Service Profile is set the same and is correct.
7. Is the Service Profile TDM2ETH?
a. If yes, go to step 8.
b. If no, go to step 10.
8. Verify that the TDM2ETH provisioning for the near end, far end, and all
intermediate NEs:
a. Verify that the Payload Size is set the same and is correct.
b. Verify that the TDM Clock Source is set the same and is correct.
c. Verify that the near end ECID Tx and far end ECID Rx are set the same
and are correct.
d. Verify that the far end ECID Tx and near end ECID Rx are set the same
and are correct.
9. Verify that the cross-connection provisioning for the near end, far end, and
all intermediate NEs:
10. Retrieve the alarms using the Alarm Monitor.
11. Did the Loss Of CESoETH Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 12.
12. Is the facility associated with a LAG?
a. If yes, go to step 13.
b. If no, go to step 16.
13. Verify that there are no active LAG alarms at all NEs in the LAG associated
with the facility in alarm.
14. Retrieve the alarms using the Alarm Monitor.
15. Did the Loss Of CESoETH Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 16.
16. Is the facility associated with an ERP (Ring)?
a. If yes, go to step 17.
b. If no, go to step 20.
17. Verify that there are no active RING alarms at all NEs in the ring associated
with the facility in alarm.
18. Retrieve the alarms using the Alarm Monitor.
19. Did the Loss Of CESoETH Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 20.
20.
Caution: The following steps cause a loss of traffic on ALL facilities supported
by the card or MSS-1 shelf, associated with the facility in alarm. Schedule an
appropriate maintenance window per local practices and procedures.
For the P32E1DS1 or P2E3DS3 cards, reseat the card at the near end.
Physically remove the card and reinsert.
For the MSS-1 shelf, locate the fuses protecting the A and B battery feeds to
the near end MSS-1 shelf and remove. Wait ten seconds. Then install the
fuses protecting the A and B battery feeds.
23. Retrieve the alarms using the Alarm Monitor.
24. Did the Loss Of CESoETH Frame alarm clear?
a. If yes, the procedure is complete.
Replace the card that reported the Loss Of CESoETH Frame alarm. See the
Alcatel-Lucent 9500 MPR Hardware Installation and Replacement Manual.
26. Retrieve the alarms using the Alarm Monitor.
27. Did the Loss Of CESoETH Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 28.
28.
Caution: Reseating a card in an unprotected facility causes a loss of traffic on
ALL facilities that are associated with the card being reseated. Schedule an
appropriate maintenance window per local practices and procedures.
For the P32E1DS1 or P2E3DS3 cards, reseat the card at the far end.
Physically remove the card and reinsert.
For the MSS-1 shelf, locate the fuses protecting the A and B battery feeds to
the far end MSS-1 shelf and remove. Wait ten seconds. Then install the fuses
protecting the A and B battery feeds.
29. Retrieve the alarms using the Alarm Monitor.
30. Did the Loss Of CESoETH Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 31.
31.
Caution: Replacing a card in an unprotected facility causes a loss of traffic on
ALL facilities that are associated with the card being replaced. Schedule an
appropriate maintenance window per local practices and procedures.
Replace the far end card. See the Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual.
32. Retrieve the alarms using the Alarm Monitor.
33. Did the Loss Of CESoETH Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
34.
a. If main, perform a Forced EPS Switch at the far end using a Craft
Terminal.
b. If spare, perform a Lockout EPS Switch at the far end using a Craft
Terminal.
42. Reseat the card in alarm at the far end. Physically remove the card and
reinsert.
43. Retrieve the alarms using the Alarm Monitor.
44. Did the Loss Of CESoETH Frame alarm clear?
a. If yes, go to step 48.
b. If no, go to step 45.
45. Replace the far end card. See the Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual.
46. Retrieve the alarms using the Alarm Monitor.
Release the Forced/Lockout EPS Switch at the far end using a Craft
Terminal.
49.
Caution: Releasing Forced/Lockout switch may cause a disruption to traffic.
Release the Forced/Lockout EPS Switch at the near end using a Craft
Terminal.
50. The procedure is complete.
Loss of frame on E1/DS1/DS3/EleSdh/OptSdh-in facility
1. Verify that there are no active circuit alarms associated with the facility in
alarm at the near end and client end NE of the facility.
2. Are there active circuit alarms at the near end or client end of the facility?
a. If yes, clear circuit alarms, then go to step 3.
b. If no, go to step 5.
3. Retrieve the alarms using the Alarm Monitor.
4. Did the Loss Of Frame alarm the clear?
a. If yes, the procedure is complete.
b. If no, go to step 5.
5. Verify that the circuit provisioning for both the near end and client end of
the facility in alarm:
a. Verify that the Signal Mode is set the same and is correct.
b. Verify that the Line Coding is set the same and is correct.
c. Verify that the Flow ID is set the same and is correct.
d. Verify that the Service Profile is set the same and is correct.
e. Verify that the LBO setting is correct for the installation.
6. Retrieve the alarms using the Alarm Monitor.
7. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 8.
8. Verify that the Source Signal is error-free with a test set configured to
match the provisioning of the facility.
9. Retrieve the alarms using the Alarm Monitor.
10. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 11.
11. Verify the cabling:
a. Verify the cabling from the customer interconnect to the patch panel
or card as appropriate. Confirm that the connectors are correctly
seated and secured.
b. Verify the cabling from the patch panel to the module if appropriate.
Confirm that the connectors are correctly seated and secured.
12. Retrieve the alarms using the Alarm Monitor.
13. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 11.
14.
Caution: The following steps cause a loss of traffic on ALL facilities that are
supported by the card or MSS-1 shelf, associated with the facility in alarm.
Schedule an appropriate maintenance window per local practices and
procedures.
For the P32E1DS1 or P2E3DS3 cards, reseat the card at the near end.
Physically remove the card and reinsert.
For the MSS-1 shelf, locate the fuses protecting the A and B battery feeds to
the near end MSS-1 shelf and remove. Wait ten seconds. Then install the
fuses protecting the A and B battery feeds.
17. Retrieve the alarms using the Alarm Monitor.
Replace the near end card or shelf. See the Alcatel-Lucent 9500 MPR
Hardware Installation and Replacement Manual.
20. Retrieve the alarms using the Alarm Monitor.
21. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
22.
Caution: Forced/Lockout switching traffic causes a disruption to traffic.
Release the Forced/Lockout EPS Switch at the near end using the Craft
Terminal.
30. The procedure is complete.
Loss of frame on E1/DS1/DS3Ele/OptSdh-out facility
1. Check the far end facility for Loss of Frame (DS1/3-in, Ele/OptSdh-in) that
is associated with the facility in alarm.
2. Retrieve the alarms using the Alarm Monitor.
3. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 4.
4. Verify that there are no active path or circuit alarms associated with the
facility in alarm for the near end or far end NE.
5. Verify that the radio path PM is not taking errors to traffic.
6. Are the path or circuit alarms, or path PM errors existing at the near end or
far end NE?
a. If yes, clear path or circuit alarms or path PM errors, then go to step 7.
b. If no, go to step 9.
7. Retrieve the alarms using the Alarm Monitor.
8. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 9.
9. Check the circuit provisioning for the near end and far end facility in alarm
and that they are correct, as required:
a. Verify that the Signal Mode is set the same and is correct.
b. Verify that the Line Coding is set the same and is correct.
c. Verify that the Flow ID is set the same and is correct.
d. Verify that the Service Profile is set the same and is correct.
10. Is the Service Profile TDM2ETH?
a. If yes, go to step 11.
b. If no, go to step 12.
11. Check the TDM2ETH provisioning for the near end and far end facility in
alarm and that it is correct, as required:
a. Verify that the Payload Size is set the same and is correct.
b. Verify that the TDM Clock Source is set the same and is correct.
c. Verify that the near end ECID Tx and far end ECID Rx are set the same
and are correct.
d. Verify that the far end ECID Tx and near end ECID Rx are set the same
and are correct.
12. Retrieve the alarms using the Alarm Monitor.
13. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 14.
14. Check the cross-connection provisioning at the near end, far end, and all
intermediated NEs that are associated with the facility in alarm are correct,
as required:
a. Verify that the Flow ID is set the same and is correct.
b. Verify that the MAC address is set the same and is correct.
c. Verify that the TDM profile is set correct
d. Verify that the TDM Clock Source is set correct.
15. Retrieve the alarms using the Alarm Monitor.
16. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 17.
17.
Caution: The following steps cause a loss of traffic on ALL facilities supported
by the card or MSS-1 shelf, associated with the facility in alarm. Schedule an
appropriate maintenance window per local practices and procedures.
For the SDHACC, P32E1DS1 or P2E3DS3 cards, reseat the card at the near
end. Physically remove the card and reinsert.
For the MSS-1 shelf, locate the fuses protecting the A and B battery feeds to
the near end MSS-1 shelf and remove. Wait ten seconds. Then install the
fuses protecting the A and B battery feeds.
20. Retrieve the alarms using the Alarm Monitor.
21. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 22.
22.
Caution: Replacing a card in an unprotected facility causes a loss of traffic on
ALL facilities that are associated with the card being replaced. Schedule an
appropriate maintenance window per local practices and procedures.
Replace the near end shelf or card. See the Alcatel-Lucent 9500 MPR
Hardware Installation and Replacement Manual.
23. Retrieve the alarms using the Alarm Monitor.
24. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 25.
25.
Caution: Reseating a card in an unprotected facility causes a loss of traffic on
ALL facilities that are associated with the card being reseated. Schedule an
appropriate maintenance window per local practices and procedures.
For the SDHACC, P32E1DS1 or P2E3DS3 cards, reseat the card at the far end.
Physically remove the card and reinsert.
For the MSS-1 shelf, locate the fuses protecting the A and B battery feeds to
the far end MSS-1 shelf and remove. Wait ten seconds. Then install the fuses
protecting the A and B battery feeds.
26. Retrieve the alarms using the Alarm Monitor.
27. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 28.
28.
Caution: Replacing a card in an unprotected facility causes a loss of traffic on
ALL facilities that are associated with the card being replaced. Schedule an
appropriate maintenance window per local practices and procedures.
Replace the far end card or shelf. See the Alcatel-Lucent 9500 MPR
Hardware Installation and Replacement Manual.
29. Retrieve the alarms using the Alarm Monitor.
Release the Forced/Lockout EPS Switch at the far end using the Craft
Terminal.
46.
Caution: Releasing a Forced/Lockout switch may cause a disruption to traffic.
Release the Forced/Lockout EPS Switch at the near end using the Craft
Terminal.
47. The procedure is complete.
Loss of signal E1/DS1/3-in on E1, DS1, DS3, or STM-1/OC-3 facility
1. Troubleshoot source of input to MSS-1 shelf, P32E1DS1 or P2E3DS3, or
SDHACC card.
2. Verify cabling associated with the input signal to the MSS-1 shelf, P32E1DS1
or P2E3DS3, or SDHACC card.
3. Retrieve alarms using the Craft Terminal.
4. Did the Loss Of Signal alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 5.
5. Retrieve alarms using the Craft Terminal. Determine if Loss Of Signal alarm
is declared against ALL facilities associated with the MSS-1 shelf, P32E1DS1
or P2E3DS3, or SDHACC card.
6. Are ALL facilities associated with the MSS-1 shelf, P32E1DS1 or P2E3DS3, or
SDHACC card declaring Loss Of Signal?
a. If yes, go to step 7.
b. If no, contact the next level of technical support for assistance.
7. Is the facility protected?
Reseat the card that declares the Loss Of Signal alarm. Physically remove
the card and reinsert.
9. Retrieve the alarms using the Alarm Monitor.
10. Did the Loss Of Signal alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 11.
11.
Caution: Replacing a card in an unprotected facility causes a loss of traffic on
ALL facilities that are associated with the card being replaced. Schedule an
appropriate maintenance window per local practices and procedures.
Replace the near end card. See the Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual.
12. Retrieve the alarms using the Alarm Monitor.
13. Did the Loss Of Signal alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
14. Is the card in alarm the main or spare?
Caution: Forced EPS switching traffic causes a disruption to traffic.
a. If main, perform a Forced EPS Switch at the near end using the Craft
Terminal.
b. If spare, perform a Lockout EPS Switch at the near end using the Craft
Terminal.
15. Verify that the card in alarm status is Standby.
16. Reseat the card that declared the Loss Of Signal alarm. Physically remove
the card and reinsert.
17. Retrieve the alarms using the Alarm Monitor.
18. Did the Loss Of Signal alarm clear?
a. If yes, go to step 22.
b. If no, go to step 19.
19. Replace the near end card. See the Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual.
20. Retrieve the alarms using the Alarm Monitor.
21. Did the Loss Of Signal alarm clear?
a. If yes, go to step 19.
b. If no, contact the next level of technical support for assistance.
22.
Caution: Releasing EPS switch may cause a disruption to traffic.
Release the Forced/Lockout EPS Switch at the near end using the Craft
Terminal.
23. The procedure is complete.
Remote defect indication
1. Retrieve the alarms for the far end of the STM-1/OC-3 facility using the
Alarm Monitor.
2. Determine all of the facility alarms that are declared against the far end
STM-1/OC-3 facility associated with the STM-1/OC-3 facility declaring the
Remote Defect Indication (RDI) and troubleshoot accordingly.
3. Retrieve the alarms using the Alarm Monitor.
4. Did the RDI alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
Trace identifier mismatch
1. Using the Craft Terminal, retrieve the provisioned Trace Identifier values
for the alarmed STM-1/OC-3 facility.
Note: The section trace identifier (J0) value is not generated within the 9500 MPR
network. The received J0 value is verified against the provisioned expected value. To
determine the provisioned J0 value the operator must query the originating SDH/OC-3
equipment.
9 — Abnormal conditions
9.1 — Purpose
This procedure describes how to identify and clear abnormal conditions on cards and
radios.
9.2 — General
A Core Facing PDH Loopback indicates that a PDH (E1, DS1 or DS3) entity has a loopback
activated at the near end.
A Core Facing SDH Loopback indicates that an SDH (STM-1 or OC3) entity has a
loopback activated at the near end.
A Digital Core Facing Loopback indicates that the entity has a loopback activated at the
near end.
A Forced Switch EPS/RPS/TPS indicates that a forced switch has been executed for the
protection group.
A Line Facing Circuit Loopback indicates that the entity has a loopback activated at the
near end.
A Line Facing PDH Loopback indicates that a PDH entity has a line facing loopback
activated at the near end.
A Line Facing SDH Loopback indicates that an SDH entity has a line facing loopback
activated at the near end.
A Lockout Switch EPS/RPS/TPS indicates that a lockout switch has been executed for the
protection group.
An Rx Main squelch or Rx Div squelch indicates that a squelch command has been
executed for an MPT-HLC or MPT-HLS combiner.
TxMute indicates that a manual or automatic mute command has been executed.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
9.3 — Procedure
1. Using the Craft Terminal, retrieve abnormal conditions.
2. Review the output. See Table 9.1 for information about abnormal
conditions.
a. If yes, go to step 2.
b. If no, the procedure is completed.
2. Using the Craft Terminal, release the Forced Switch EPS/RPS/TPS.
3. Retrieve the Abnormal Condition List using the Craft Terminal.
4. Did the Forced Switch EPS/RPS/TPS condition clear?
a. If yes, the procedure is completed.
10 — Power alarms
10.1 — Purpose
This procedure describes how to identify and clear power alarms that are associated with
the MSS-1/MSS-4/MSS-8 shelf, EASv2, MPTACC card, MSS-O and MSS-1 Core.
10.2 — General
A Battery Failure alarm indicates that the A battery feed has failed or is missing, when
battery protection is available.
A Low Input Voltage alarm indicates that the input voltage has dropped below the
configured threshold.
• hardware failure:
• on the EASv2 card supplying power to an MPT-HC/9558HC (MPT-ODU)
• on the MPTACC card supplying power to an MPT-HC/9558HC (MPT-ODU)
• on the MSS-O Core Ethernet ports 1 and 2, supplying power to an MPT-ODU
• on the MSS-1 Core Ethernet ports 1 and 2, supplying power to an MPT-ODU
• bad cable, or an improperly terminated cable between:
• the EASv2 and MPT-ODU
• the MPTACC and MPT-ODU
• the MSS-O and MPT-ODU
• the MSS-1 and MPT-ODU
A Secondary Battery Failure alarm indicates that either the B battery feed has failed or is
missing, when battery protection is available.
The EASv2 card provides power to the MPT ODU using the PFoE supported RJ45
connectors.
The MPTACC card provides power to the MPT ODU using the PFoE supported RJ45 or
QMA coaxial connectors.
The MSS-1 Core provides power to the MPT ODU using the two PFoE supported RJ45
connectors.
The MSS-O Core provides power to the MPT ODU using the two PFoE supported RJ45
connectors.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address, and for information about supported voltage.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
10.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 10.1 for information about the power alarms.
Note: The hysteresis associated with the input voltage alarm is 3 VDC.
Inspect the power supply cable and cable connections for the radio port in
alarm.
23. Is the power supply cable damaged or improperly connected?
a. If yes, go to step 24.
Physically reseat card in alarm and wait for the status LED to turn steady
green or amber.
42. Retrieve the alarms using the Alarm Monitor.
43. Did the Low Input Voltage alarm clear?
56.
Caution: Lockout EPS/HSB/RX Radio switching traffic causes a disruption to
traffic.
• Removing an in-service EASv2 card WILL cause a loss of ALL unprotected radio
traffic and ALL Ethernet traffic associated with the EASv2 card.
• Removing an in-service radio in an unprotected link causes loss of traffic.
Removing an in-service card in a protected link requires switching the traffic
onto the protect hop.
Physically reseat card in alarm and wait for the status LED to turn steady
green or amber.
62. Retrieve the alarms using the Alarm Monitor.
63. Did the Low Input Voltage alarm clear?
a. If yes, go to step 120.
b. If no, go to step 64.
64. See Alcatel-Lucent 9500 MPR Hardware Installation and Replacement
Manual to replace EASv2.
65. Retrieve the alarms using the Alarm Monitor.
66. Did the Low Input Voltage alarm clear?
a. If yes, go to step 120.
b. If no, go to step 109.
67. Determine the CorEvo configuration.
a. Is the CorEvo configured in a protected core configuration?
b. Does the CorEvo support more than one radio direction?
c. Are Ethernet ports configured and carrying traffic?
68. Based on the answers to step 67, verify that the appropriate maintenance
window is scheduled per local practices and procedures.
69. Is it appropriate to proceed with the Low Input Voltage procedure?
a. If yes, go to step 70.
b. If no, contact the next level of technical support for assistance.
Physically reseat the CorEvo card associated with the radio in alarm and
wait for the status LED to turn steady green or amber.
74. Retrieve the alarms using the Alarm Monitor.
75. Did the Low Input Voltage alarm clear?
a. If yes, go to step 120.
b. If no, go to step 76.
76. See Alcatel-Lucent 9500 MPR Hardware Installation and Replacement
Manual to replace CorEvo.
77. Retrieve the alarms using the Alarm Monitor.
78. Did the Low Input Voltage alarm clear?
a. If yes, go to step 120.
b. If no, go to step 109.
79. Determine the MSS-1 configuration.
a. Does the MSS-1 support one or more radio channels?
b. Are DS1 ports configured and carrying traffic?
c. Are Ethernet ports configured and carrying traffic?
80. Based on the answers to step 79, verify that the appropriate maintenance
window is scheduled per local practices and procedures.
81. Is it appropriate to proceed with the MSS-1 Low Input Voltage alarm
procedure?
a. If yes, go to step 82.
b. If no, contact the next level of technical support for assistance.
82.
Caution: Power cycling an in-service MSS-1 shelf WILL cause a loss of ALL traffic
associated with the MSS-1 shelf.
Remove both the A and B fuses supplying power to the MSS-1 shelf in alarm.
83. Wait ten seconds and install both the A and B fuses removed in step 82. Then
wait for the status LED to turn steady green.
84. Retrieve the alarms using the Alarm Monitor.
85. Did the Low Input Voltage alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 86.
86. See Alcatel-Lucent 9500 MPR Hardware Installation and Replacement
Manual to replace MSS-1 shelf.
87. Retrieve the alarms using the Alarm Monitor.
88. Did the Low Input Voltage alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 109.
89. Determine the MSS-O configuration.
a. Does the MSS-O support one or more radio channels?
b. Are Ethernet ports configured and carrying traffic?
90. Based on the answers to step 89, verify that the appropriate maintenance
window is scheduled per local practices and procedures.
91. Is it appropriate to proceed with the MSS-O Low Input Voltage procedure?
a. If yes, go to step 92.
b. If no, contact the next level of technical support for assistance.
92.
Caution: Power cycling an in-service MSS-O shelf WILL cause a loss of ALL
traffic associated with the MSS-O shelf.
12. Perform the Forced EPS Switch using the Craft Terminal.
13. Perform the Forced HSB Switch using the Craft Terminal.
14. Perform the Forced Rx Radio Switch using the Craft Terminal.
15. Go to step 19.
16. Perform the Lockout EPS Switch using the Craft Terminal.
17. Perform the Lockout HSB Switch using the Craft Terminal.
18. Perform the Lockout Rx Radio Switch using the Craft Terminal.
19. Verify card in alarm status is Standby.
20.
Caution: Removing an in-service card in an unprotected link causes loss of
traffic.
Physically reseat card in alarm and wait for the status LED to turn steady
green or amber.
21. Retrieve the alarms using the Alarm Monitor.
22. Did the Power Supply Failure alarm clear?
a. If yes, go to step 77.
b. If no, go to step 23.
23. See Alcatel-Lucent 9500 MPR Hardware Installation and Replacement
Manual to replace MPTACC.
24. Retrieve the alarms using the Alarm Monitor.
Remove both the A and B fuses supplying power to the MSS-1 shelf in alarm.
30. Wait ten seconds and install both the A and B fuses removed in step 29. Then
wait for the status LED to turn steady green.
31. Retrieve the alarms using the Alarm Monitor.
32. Did the Power Supply Failure alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 33.
33. See Alcatel-Lucent 9500 MPR Hardware Installation and Replacement
Manual to replace MSS-1 shelf.
34. Retrieve the alarms using the Alarm Monitor.
35. Did the Power Supply Failure alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 66.
36. Determine the MSS-O configuration.
a. Does the MSS-O support one or more radio channels?
b. Are Ethernet ports configured and carrying traffic?
37. Based on the answers to step 36, verify that the appropriate maintenance
window is scheduled per local practices and procedures.
38. Is it appropriate to proceed with the MSS-O Power Supply Failure procedure?
a. If yes, go to step 39.
• Removing an in-service EASv2 card WILL cause a loss of ALL unprotected radio
traffic and ALL Ethernet traffic associated with the EASv2 card.
• Removing an in-service radio in an unprotected link causes loss of traffic.
Removing an in-service card in a protected link requires switching the traffic
onto the protect hop.
Physically reseat card in alarm and wait for the status LED to turn steady
green or amber.
61. Retrieve the alarms using the Alarm Monitor.
62. Did the Power Supply Failure alarm clear?
a. If yes, go to step 78.
b. If no, go to step 63.
63. See Alcatel-Lucent 9500 MPR Hardware Installation and Replacement
Manual to replace EASv2.
64. Retrieve the alarms using the Alarm Monitor.
65. Did the Power Supply Failure alarm clear?
a. If yes, go to step 78.
2. Verify the shelf power cable connections between the MSS-1/8 or MPT-HLS
and the power distribution panel.
3. Verify the B-power connections between the BDFB and power distribution
panel.
4. Verify that the B-power BDFB breakers are in the ON position.
5. Retrieve the alarms using the Alarm Monitor.
6. Did the Secondary Battery Failure clear?
a. If yes, the procedure is complete.
b. If no, go to step 7.
7. Measure the voltage of the B-power feed.
8. Is the measured voltage within the supported voltage range (MSS-8: -40.8
VDC to -57.6 VDC, MSS-1: +20.0 VDC to +60.0 VDC or -20.0 VDC to -60.0 VDC,
MPT-HLS: +20.4 VDC to +57.6 VDC or -20.4 VDC to -57.6 VDC)
a. If yes, contact the next level of technical support for assistance.
b. If no, go to step 9.
9. Troubleshoot the B-power feed voltage problem.
10. Retrieve the alarms using the Alarm Monitor.
11. Did the Secondary Battery Failure condition clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
11 — Equipment alarms
11.1 — Purpose
This procedure describes how to identify and clear Equipment alarms on cards and radios.
11.2 — General
An Excessive Environmental Temperature alarm indicates that excessive temperature on
MPT-HL, MPT-HLC or MPT-HLS card has been detected, or fan unit has failed, or is
missing on MPT-HL.
A Replaceable Unit Missing alarm indicates that a card/SFP is missing or unreachable from
the configured slot/port location.
A Replaceable Unit Problem alarm indicates that a card/SFP failure has been detected
against the indicated card/SFP.
A Replaceable Unit Type Mismatch alarm indicates that a card is present in a slot/port
provisioned for a different card/SFP type.
A Replaceable Unit Type Mismatch alarm indicates that a radio is present on a radio
channel provisioned for a different radio type.
A Memory Card Forbidden to Use alarm indicates that the procedure to upgrade a Core-E
card to a CorEvo card has been completed but the Core-E card is still in use. No
configuration of the NE can be performed when this alarm is active.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address and for information about supported temperatures.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
11.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 11.1 for information about equipment alarms.
Caution: Core-E, CorEvo, EASV2, MPTACC, P2E3DS3, P32E1DS1, P8ETH, and SDHACCC
cards support multiple services in both the protected and not protected configuration,
Reseating and replacing any of these cards may cause a loss of traffic on the other services
supported by the card. Schedule an appropriate maintenance window prior to reseating
or replacing cards per local practices and procedures.
28.
Caution: Performing a Manual EPS/HSB/Rx Radio switch causes a disruption to
traffic.
Physically reseat the card in alarm and wait for the status LED to turn steady
green or amber.
63. Retrieve the alarms using the Alarm Monitor.
64. Did the Replaceable Unit Problem alarm clear?
a. If yes, go to step 68.
b. If no, go to step 65.
65. Replace the equipment the Replaceable Unit Problem is declared against.
See the Alcatel-Lucent 9500 MPR Hardware Installation and Replacement
Manual.
66. Retrieve the alarms using the Alarm Monitor.
67. Did the Replaceable Unit Problem alarm clear?
a. If yes, go to step 68.
b. If no, contact the next level of technical support for assistance.
68.
Caution: Releasing EPS switch may cause a disruption to traffic.
12.1 — Purpose
This procedure describes how to identify and clear radio alarms.
12.2 — General
A Bandwidth Over Flow alarm indicates that while the MPT ODU/MPT-HL/MPT-HLC/
MPT-HLS was not communicating with the MSS-1, Core-E, EASv2, MPTACC, or
P8ETH, TDM2TDM and/or TDM2ETH cross-connections were provisioned with a total
bandwidth which exceeds the net bandwidth capacity of the radio profile.
A CLA alarm indicates that the standby transmitter has/had a silent failure which caused
the far end to request a HSB protection switch.
A Demodulator Fail alarm indicates that a loss of receive signal, bad receive signal, or
internal receive circuit failure.
An Early Warning Indication alarm indicates that a 10E-9 Bit Error Rate detected.
A High BER alarm indicates that Bit Error Rate threshold of 10E-4 has been exceeded on
receiver input circuits.
An Incompatible Frequency alarm indicates that the configured frequency is outside the
supported frequency range.
An Incompatible Shifter alarm indicates that the configured shifter value is not supported
by the MPT ODU/MPT-HL/MPT-HLC/MPT-HLS.
A Link Identifier Mismatch alarm indicates that the link identifier number provisioned on
MPT ODU/MPT-HL/MPT-HLC/MPT-HLS settings screen is different from the link
identifier number provisioned at the far end of the hop.
A Loss Of Protection alarm indicates that a loss the radio direction is affected by a failure
that radio protection (RPS) cannot recover. The alarm is only reported if the RPS is
provisioned.
A Loss Of Signal alarm indicates that a loss of Ethernet signal is detected on the
MPT ODU/MPT-HL/MPT-HLS coupler port.
A PPP Fail alarm indicates that TMN over PPP has failed.
A Remote Defect Indication in a received Radio Direction. The alarm is reported when an
RDI is received on a given radio direction from the remote end of radio link.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
12.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 12.1 for information about radio alarms.
1. Verify the cross-connections for the radio with Bandwidth Over Flow alarm
and delete TDM2TDM and/or TDM2ETH cross-connections until the total
bandwidth is equal to or less than the net bandwidth capacity of the radio
profile.
2. Retrieve the alarms Using the Alarm Monitor.
3. Did the Bandwidth Over Flow alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
CLA
1. Attempt to Clear CLA alarm using the manual switch command?
Caution: Performing a Clear CLA command on MPT ODU, MPT-HL, or MPT-HLC
will cause a loss of traffic on ALL facilities associated with the MPT ODU,
MPT-HL, or MPT-HLC declaring CLA alarm IF the silent failure still exist. The
Clear CLA command Forces traffic onto the radio channel in alarm and resets
the CLA alarm. If the silent failure still exists, ALL traffic will be dropped until
the far end requests a HSB protection switch for the link. The traffic outage
duration will be from 30 to 60 seconds. Schedule an appropriate maintenance
window per local practices and procedures.
a. If yes, go to step 2.
b. If no, go to step 10.
2. Using the Craft Terminal, on the Protection Schemes tab for the local
MPT ODU/ MPT-HL/MPT-HLC, select HSB Protection for the channel
declaring CLA alarm.
3. On the Commands tab, from the New Value drop down, choose Clear CLA.
4. Click on the Apply button. The Switch confirmation window appears.
5. Click on the OK button.
6. Are both receivers at the far end in alarm and traffic affected?
a. If yes, go to step 10.
b. If no, go to step 7.
7. Wait two minutes for the CLA alarm to be declared against the MPT ODU,
MPT-HL, MPT-HLC, or MPT-HLS.
8. Retrieve the alarms using the Alarm Monitor.
9. Is the CLA alarm declared against the MPT ODU, MPT-HL, MPT-HLC, or MPT-
HLS?
a. If yes, go to step 10.
b. If no, the procedure is complete.
10. Replace the MPT ODU, MPT-HL, MPT-HLC, or MPT-HLS CLA declared against.
See the Alcatel-Lucent 9500 MPR Hardware Installation and Replacement
Manual.
11.
Caution: Performing a Clear CLA command on MPT ODU, MPT-HL, MPT-HLC, or
MPT-HLS will cause a loss of traffic on ALL facilities associated with the
MPT ODU, MPT-HL, MPT-HLC, or MPT-HLS declaring CLA alarm IF the silent
failure still exist. The Clear CLA command Forces traffic onto the radio channel
in alarm and resets the CLA alarm. If the silent failure still exists, ALL traffic is
dropped until the far end requests a HSB protection switch for the link. The
traffic outage duration is 30 to 60 seconds. Schedule an appropriate
maintenance window per local practices and procedures.
b. If no, go to step 3.
3. Verify that the RF path is clear.
4. Is the RF path clear?
a. If yes, go to step 5.
b. If no, contact the next level of technical support for assistance.
5. Verify that the RSL is above the RX threshold.
6. Is the RSL above the RX threshold?
a. If yes, contact the next level of technical support for assistance.
b. If no, go to step 7.
7. Check the upstream transmitter output power and troubleshoot
accordingly.
8. Retrieve the alarms using the Alarm Monitor.
9. Did the High BER alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 10.
10. Verify that the antenna is aligned.
11. Is the antenna aligned?
a. If yes, contact the next level of technical support for assistance.
b. If no, align the antenna. See Alcatel-Lucent 9500 MPR Turn-up Manual,
Antenna Polarization Verification Antenna Feed-horn Verification -
XPD Procedure.
12. Retrieve the alarms using the Alarm Monitor.
13. Did the High BER alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
Incompatible frequency
1. Using the Craft Terminal, retrieve the provisioned frequency value and
supported frequency of the MPT ODU, MPT-HL, MPT-HLC, or MPT-HLS.
2. Verify the required frequency of the microwave link.
3. Is the required microwave link frequency supported by the MPT ODU,
MPT-HL, MPT-HLC, or MPT-HLS?
a. If yes, go to step 4.
b. If no, go to step 7.
4. Reprovision the frequency of the MPT ODU, MPT-HL, MPT-HLC, or MPT-HLS
to the required frequency of the microwave link.
5. Retrieve the alarms using the Alarm Monitor.
6. Did the Incompatible Frequency alarm clear?
Replace the MPT ODU, MPT-HL, MPT-HLC, or MPT-HLS with the version that
supports the required frequency of the microwave link. See the Alcatel-
Lucent 9500 MPR Hardware Installation and Replacement Manual.
8. Retrieve the alarms using the Alarm Monitor.
9. Did the Incompatible Frequency alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
Incompatible modulation
1. Using the Craft Terminal, retrieve the provisioned modulation value and
supported modulation of the MPT ODU/MPT-HL/MPT-HLC/MPT-HLS.
2. Verify the required modulation of the microwave link.
3. Is the required microwave link modulation supported by the MPT ODU/
MPT-HL/MPT-HLC/MPT-HLS?
a. If yes, go to step 4.
b. If no, go to step 7.
4. Reprovision the modulation of the MPT ODU/MPT-HL/MPT-HLC/MPT-HLS to
the required modulation of the microwave link.
5. Retrieve the alarms using the Alarm Monitor.
6. Did the Incompatible Modulation alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 7.
7.
Caution: Replacing the MPT ODU, MPT-HL, MPT-HLC, or MPT-HLS in an
unprotected facility causes a loss of traffic on ALL facilities that are associated
with the MPT ODU, MPT-HL, MPT-HLC, or MPT-HLS being replaced. Schedule an
appropriate maintenance window per local practices and procedures.
b. If no, go to step 7.
4. Reprovision the shifter value of the MPT ODU/MPT-HL/MPT-HLC/MPT-HLS to
the required shifter value of the microwave link.
5. Retrieve the alarms using the Alarm Monitor.
6. Did the Incompatible Shifter alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 7.
7.
Caution: Replacing the MPT ODU/MPT-HL/MPT-HLC/MPT-HLS in an
unprotected facility causes a loss of traffic on ALL facilities that are associated
with the MPT ODU/MPT-HL/MPT-HLC/MPT-HLS being replaced. Schedule an
appropriate maintenance window per local practices and procedures.
13.1 — Purpose
This procedure describes how to identify and clear Loss Of Signal on Ethernet ports on the
Core-E, CorEvo, EASv2, MPTACC, P8ETH, MSS-O shelf, or MSS-1 shelf.
13.2 — General
Loss Of Signal alarm indicates that a loss of Ethernet signal is detected on the port or a
communication problem with the remote peer; for example, a link down condition.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
13.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 13.1 for information about the Ethernet
alarms.
2. Determine all of the radio alarms that are declared against the radio
direction and troubleshoot accordingly.
3. Retrieve the alarms using the Alarm Monitor.
4. Did the Bandwidth degrade for protection switch alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 5.
5. Have all nodes in the Ethernet Ring been verified?
a. If yes, contact the next level of technical support for assistance.
b. If no, repeat steps 1 to 4 for the other nodes in the Ethernet Ring.
14 — License/software mismatch
14.1 — Purpose
This procedure describes how to identify and clear License/Software Mismatch alarms
(Provisioning Mismatch or Version Mismatch, Standby Version mismatch) on the Core and
on radios.
14.2 — General
A Provisioning Mismatch alarm is declared against a Core-E/CorEvo card or MSS-1/MSS-
O unit indicates that has an incorrect flash card installed on the Core-E/CorEvo card or
MSS-1/MSS-O unit.
A Standby Version Mismatch alarm indicates that the software version on MPT ODU/
MPT-HL/MPT-HLC/MPT-HLS does not match the software version on the Core-E/
CorEvo.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
14.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 14.1 for information about License/Software
Mismatch alarms.
b. If no, go to step 8.
8. Replace the Core-E/CorEvo card. See Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual.
9. Retrieve the alarms using the Alarm Monitor.
10. Did the Version Mismatch alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
Version mismatch (License)
1. Retrieve the alarms using the Alarm Monitor.
2. Verify the license string that is installed on the NE. Contact the next level
of technical support for assistance.
Version mismatch (Software)
1. Retrieve the alarms using the Alarm Monitor.
2. Verify that a Firmware Download On Going alarm is declared against the
MPT ODU/MPT-HL/MPT-HLC/MPT-HLS.
3. Is the Firmware Download On Going declared against the MPT ODU/MPT-HL/
MPT-HLC/MPT-HLS?
a. If yes, go to step 4.
b. If no, contact the next level of technical support for assistance.
4. A Firmware Download On Going alarm indicates the Core-E/CorEvo/MSS/
CORE is downloading the correct software to the MPT ODU/MPT-HL/
MPT-HLC/MPT-HLS. Wait at least 30 minutes for the downloading process to
complete.
5. Retrieve the alarms using the Alarm Monitor.
6. Did the Version Mismatch or Standby Version Mismatch alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
15.1 — Purpose
This procedure describes how to identify and clear Dialog Failure and Internal
Communication Problem condition on the radio.
15.2 — General
A Dialog Failure alarm manifests itself in two unique time periods.
The first time period a Dialog Failure condition may be declared is during initial turn-up of
a MPT ODU radio. It is an indication that communications between the MPT ODU and the
MSS shelf has been established, but one or more radio parameters has not been provisioned
by the user. During initial turn-up, treat Dialog Failure as an indication one or more radio
parameters require provisioning.
The second time period Dialog Failure condition may be declared is after communications
with the radio has been established and the radio has been provisioned by the user. It
indicates that a temporary loss of communication between the MSS shelf and MPT ODU/
MPT-HL/MPT-HLC exist. A Dialog Failure condition is declared until communications
are reestablished or a time-out period expires. After the time-out period expires, a Dialog
Failure condition is cleared and an Internal Communication Problem condition is declared.
The Dialog Failure time-out durations varies based on the system configuration. The time-
out durations are:
• 1+0: 20 minutes
• 1+1 HSB: 5 minutes
• 1+1 FD: 20 minutes
Note: After a radio configuration change, such as transition from 1+1 MPT ODU to MPT
ODU with XPIC, in a rare event, a stuck Dialog Failure alarm may occur. If this condition
exists, to clear the Dialog Failure alarm, the associated MPT Access card must be
reseated.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or the Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
15.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 15.1 for information about internal
communication problem alarms.
Reseat the MPTACC card that is associated with the MPT ODU in alarm.
7. Wait for the status LED to turn steady green or amber.
8. Retrieve the alarms using the Alarm Monitor.
9. Did the Dialog Failure alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
10. Verify radio port provisioning against site documentation.
11. Is the radio port provisioned per site documentation?
a. If yes, go to step 12.
b. If no, go to step 17.
12. Verify radio port fiber cabling per site documentation.
13. Is the radio port fiber cabling correct and connected to the correct MPT
type?
a. If yes, go to step 20.
b. If no, go to step 14.
14. Correct MPT fiber cable connections per site documentation.
15. Retrieve the alarms using the Alarm Monitor.
16. Did the Dialog Failure alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 20.
17. Reprovision the radio port per site documentation.
18. Retrieve the alarms using the Alarm Monitor.
19. Did the Dialog Failure alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 12.
20. Retrieve the alarms using the Alarm Monitor.
21. Is a Replaceable Unit Problem alarm declared against the MPT ODU/
MPT-HL/MPT-HLC/MPT-HLS in the protection-pair?
Replace the MPT ODU in alarm. See Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual.
47. Retrieve the alarms using the Alarm Monitor.
48. Did the Dialog Failure alarm clear?
a. If yes, go to step 71.
b. If no, contact the next level of technical support for assistance.
49.
Caution: Physically removing an MPTACC/P8ETH/EASv2/Core-E in an
unprotected facility causes a loss of traffic on ALL facilities that are associated
with the MPTACC/P8ETH/EASv2/Core-E being removed. Schedule an
appropriate maintenance window per local practices and procedures.
Replace the card that is associated with the MPT ODU in alarm. See the
Alcatel-Lucent 9500 MPR Hardware Installation and Replacement Manual.
54. Wait for the status LED to turn steady green or amber.
55. Retrieve the alarms using the Alarm Monitor.
56. Did the Dialog Failure alarm clear?
a. If yes, go to step 71.
b. If no, go to step 57.
57.
Caution: Replacing an MPT ODU in an unprotected facility causes a loss of
traffic on ALL facilities that are associated with the MPT ODU being replaced.
Schedule an appropriate maintenance window per local practices and
procedures.
Replace the MPT ODU in alarm. See Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual.
58. Retrieve the alarms using the Alarm Monitor.
59. Did the Dialog Failure alarm clear?
a. If yes, go to step 71.
b. If no, contact the next level of technical support for assistance.
60.
Caution: Reseating an MPT-HL/MPT-HLC/MPT-HLS in an unprotected facility
causes a loss of traffic on ALL facilities that are associated with the MPT-HL/
MPT-HLC reseat. Schedule an appropriate maintenance window per local
practices and procedures.
Replace the MPT ODU in alarm. See Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual.
32. Retrieve the alarms using the Alarm Monitor.
33. Did the Internal Communication Problem alarm clear?
a. If yes, go to step 59.
b. If no, contact the next level of technical support for assistance.
34.
Reseat the MPTACC card that is associated with the MPT ODU in alarm.
35. Wait for the status LED to turn steady green or amber.
36. Retrieve the alarms using the Alarm Monitor.
37. Did the Internal Communication Problem alarm clear?
a. If yes, go to step 59.
b. If no, go to step 38.
38.
Caution: Physically replacing an MPTACC in an unprotected facility causes a
loss of traffic on ALL facilities that are associated with the MPTACC being
replaced. Schedule an appropriate maintenance window per local practices and
procedures.
Replace the MPTACC that is associated with MPT ODU in alarm. See Alcatel-
Lucent 9500 MPR Hardware Installation and Replacement Manual.
39. Wait for the status LED to turn steady green or amber.
40. Retrieve the alarms using the Alarm Monitor.
41. Did the Internal Communication Problem alarm clear?
a. If yes, go to step 59.
b. If no, go to step 42.
42.
Caution: Physically replacing an MPT ODU in an unprotected facility causes a
loss of traffic on ALL facilities that are associated with the MPT ODU being
replaced. Schedule an appropriate maintenance window per local practices and
procedures.
Replace the MPT ODU in alarm. See Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual.
43. Retrieve the alarms using the Alarm Monitor.
44. Did the Internal Communication Problem alarm clear?
a. If yes, go to step 59.
b. If no, contact the next level of technical support for assistance.
45.
56.
Caution: Replacing an MPT-HL/MPT-HLC in an unprotected facility causes a loss
of traffic on ALL facilities that are associated with the MPT-HL/MPT-HLC/MPT-
HLS being replaced. Schedule an appropriate maintenance window per local
practices and procedures.
16.1 — Purpose
This procedure describes how to identify Threshold Crossing Alarms (TCA) Threshold
Crossed or Unavailable Time on radios, P32E1DS1, SDHACC cards or MSS-1 shelf.
16.2 — General
TCA alarms are associated with Performance Monitoring (PM). TCA thresholds are default
values or values configured by the user. Depending on the configured TCA threshold
values provisioned, the severity of the TCA alarms are determined. Due to the nature and
flexibility of TCA alarms, only general recommendations can be provided as a course of
action to clear TCA alarms. Follow local practices and procedures in assessing the severity/
importance of TCA alarms.
Single level threshold crossing mechanism is utilized with 24 hour PM TCA alarms. TCA
alarm is raised when 24 hour threshold is exceeded. Implicit clearing of 24 hour TCA
alarms occurs at the beginning of each 24 hour period. No TCA alarm clear message is sent
by the NE.
Dual level threshold crossing mechanism is utilized with 15 minute PM TCA alarms. A
TCA alarm is raised when the high threshold is exceeded. An explicit clearing of the TCA
alarm occurs at the end of a 15 minute period where the current data value does not exceed
the low threshold, and the monitoring period does not contain a suspect interval or an
unavailable period. When this occurs, the NE sends TCA alarm clear message.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
16.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 16.1 for information about TCA alarms.
17.1 — Purpose
This procedure describes how to identify and clear synchronization alarms on the Core,
P32E1DS1, and SDHACC cards and on radios.
17.2 — General
A Degrade alarm indicates that the frequency of the sync source signal is degraded.
A Loss Of Signal alarm indicates that no signal is present on the incoming Sync-in port.
A Synchronization Signal Fail alarm indicates that the received source signal is not
applicable as a Sync Source.
A 1588 TC Fail alarm indicates, due to radio impairments, TC time stamping can not be
guaranteed due to the alignment of the local and remote counters.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
17.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 17.1 for information about synchronization
alarms.
14. Did an LOS alarm exist on the sync reference DS1, E1, OC-3, or STM-1 port
and was it cleared?
a. If yes, go to step 15.
b. If no, go to step 17.
15. Retrieve the alarms using the Alarm Monitor.
16. Did the Degrade Defect alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 17.
17. Verify that the sync reference DS1, E1, OC-3, or STM-1 port frequency is
correct. If the sync reference frequency is not correct, troubleshoot
accordingly.
18. Was a sync reference DS1, E1, OC-3, or STM-1 port frequency problem
identified and was it corrected?
a. If yes, go to step 19.
b. If no, go to step 21.
19. Retrieve the alarms using the Alarm Monitor.
20. Did the Degrade Defect alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 21.
21. Verify that the sync source provisioning at both the sync source and the
alarming card is correct.
22. Retrieve the alarms using the Alarm Monitor.
23. Did the Degrade Defect alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 24.
24. Replace the card/SFP the Degrade Defect alarm is declared against. See the
Alcatel-Lucent 9500 MPR Hardware Installation and Replacement Manual.
25. Retrieve the alarms using the Alarm Monitor.
26. Did the Degrade Defect alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
Loss Ethernet synchronization messaging channel
1. Retrieve the alarms using the Alarm Monitor.
2. Verify no radio or Ethernet alarms are declared against the radio direction
declaring Loss ESMC.
3. Are radio or Ethernet alarms declared against the radio direction or
Ethernet port?
Replace the Sync SFP declaring Loss Of Signal. See the Alcatel-Lucent
9500 MPR Hardware Installation and Replacement Manual.
14. Retrieve the alarms using the Alarm Monitor.
15. Did the Loss Of Signal alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
16. Is Core-E in a protected system?
a. If yes, go to step 17.
b. If no, go to step 21.
17.
Caution: Forced/Lockout EPS switching Core-E will cause a hit to traffic.
Replace the Core-E card declaring Loss Of Signal. See the Alcatel-Lucent
9500 MPR Hardware Installation and Replacement Manual.
25. Retrieve the alarms using the Alarm Monitor.
26. Did the Loss Of Signal alarm clear?
a. If yes, go to step 27.
b. If no, contact the next level of technical support for assistance.
27. Is Core-E in a protected system?
a. If yes, go to step 28.
b. If no, the procedure is complete.
28. Release the Forced/Lockout EPS Switch using the Craft Terminal.
The procedure is complete.
Synchronization signal fail
1. Retrieve the alarms using the Alarm Monitor.
2. Verify Degrade, Loss ESMC, or Loss of Signal are not also declared against
Sync source declaring Synchronization Signal Fail.
3. Are Degrade, Loss ESMC, or Loss of Signal also declared against synch
source?
a. If yes, see Table 17.1 and clear other Sync alarms before proceeding
to step 4.
b. If no, go to step 6.
4. Retrieve the alarms using the Alarm Monitor.
5. Did the Synchronization Signal Fail alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 6.
6. What is the sync source?
a. If Sync-in, go to step 7.
b. If Radio port, go to step 12.
c. If DS1, E1, OC-3 or STM-1 port, go to step 19.
7. Sync-in
Verify Sync reference source (GPS or other sync source) is functioning
properly.
8. Verify Sync-In cabling and connections to sync-in port on Core-E card, sync
SFP on CorEvo card or MSS-1 shelf (Main and Spare if equipped).
9. Verify Sync cabling and connections to sync-out port on sync source.
10. Retrieve the alarms using the Alarm Monitor.
11. Did the Synchronization Signal Fail alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 28.
12. Radio port
Retrieve the alarms using the Alarm Monitor.
13. Verify no radio alarms are declared against the radio direction declaring
Synchronization Signal Fail.
14. Are radio alarms declared against the radio direction?
a. If yes, see Alarm and abnormal condition clearing procedures to clear
radio alarms declared against the radio direction.
b. If no, go to step 15.
15. Verify no other radio path alarms exist. If radio path alarms exist,
troubleshoot accordingly.
16. Did the other radio path alarms exist and were they cleared?
a. If yes, go to step 17.
b. If no, go to step 28.
17. Retrieve the alarms using the Alarm Monitor.
18. Did the Synchronization Signal Fail alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 28.
19. DS1, E1, OC-3 or STM-1 port
Retrieve the alarms using the Alarm Monitor.
20. Verify no LOS alarm exists on sync reference DS1, E1, OC-3, or STM-1 port.
If LOS alarm exists, troubleshoot accordingly.
21. Did the an LOS alarm exist on sync reference DS1, E1, OC-3, or STM-1 port
and was it cleared?
a. If yes, go to step 22.
b. If no, go to step 24.
22. Retrieve the alarms using the Alarm Monitor.
23. Did the Synchronization Signal Fail alarm clear?
a. If yes, the procedure is complete.
18.1 — Purpose
This procedure describes how to identify and clear ATPC loop condition (ATPC high
power timeout and Loop Problem) on radios.
18.2 — General
An ATPC high power timeout alarm indicates that the local transmitter was operating
continuously at full power for 5-minutes, and the transmitter power was reduced to its
minimum power setting.
A Loop Problem alarm indicates that loss of ATPC command path between the far end
transmitter and local receiver.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
18.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarm.
2. Review the output. See Table 18.1 for information about ATPC Loop
conditions.
Perform a Forced EPS Switch at the near end transmitter using the Craft
Terminal.
4. Perform a Forced HSB Switch at the near end transmitter using the Craft
Terminal.
5. Perform a Forced Rx Radio Switch at the near end transmitter using the
Craft Terminal.
6. Go to step 10.
7.
Caution: Forced/Lockout switching traffic causes a disruption to traffic.
Perform a Lockout EPS Switch at the near end transmitter using the Craft
Terminal.
8. Perform a Lockout HSB Switch at the near end transmitter using the Craft
Terminal.
9. Perform a Lockout Rx Radio Switch at the near end transmitter using the
Craft Terminal.
10. Retrieve the alarms using the Alarm Monitor.
11. Did the Loop Problem alarm clear?
a. If yes, go to step 12.
b. If no, go to step 24.
12.
Caution: Replacing a card in an unprotected facility causes a loss of traffic on
ALL facilities that are associated with the card being replaced. Schedule an
appropriate maintenance window per local practices and procedures.
Replace the MPT ODU, MPT-HL, MPT-HLC, or MPT-HLS in alarm at the near
end. See the Alcatel-Lucent 9500 MPR Hardware Installation and
Replacement Manual.
13. Is the system configured with protection?
a. If yes, go to step 14.
b. If no, go to step 22.
14. Is the card in alarm the main or spare?
a. If main, go to step 15.
b. If spare, go to step 19.
15. Release the Forced EPS Switch at the near end transmitter using the Craft
Terminal.
16. Release the Forced HSB Switch at the near end transmitter using the Craft
Terminal.
17. Release the Forced Rx Radio Switch at the near end transmitter using the
Craft Terminal.
18. Go to step 22.
19. Release the Lockout EPS Switch at the near end transmitter using the Craft
Terminal.
20. Release the Lockout HSB Switch at the near end transmitter using the Craft
Terminal.
21. Release the Lockout Rx Radio Switch at the near end transmitter using the
Craft Terminal.
22. Retrieve the alarms using the Alarm Monitor.
23. Did the Loop Problem alarm return?
Replace the MPT ODU, MPT-HL, MPT-HLC, or MPT-HLS at the far end. See
the Alcatel-Lucent 9500 MPR Hardware Installation and Replacement
Manual.
36. Is the system configured with protection?
19 — DemXPIC LOS
19.1 — Purpose
This procedure describes how to identify and clear the DemXPIC LOS alarm.
19.2 — General
The DemXPIC LOS condition indicates that a bad or missing cable or cable connection at
the XPIC connector on the MPT-HC/MPT-HC-HQAM/MPT-XP/MPT-XP-HQAM/
(MPT ODU), MPT-HLC, and MPT-HLS.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
19.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 19.1 for information about clear radio alarms.
DemXPIC LOS
1. Inspect the XPIC cable is properly terminated, securely connected, and the
cable is not damaged.
2. Is the XPIC cable not properly terminated, connected, or the cable is
damaged?
a. If yes, go to step 3.
b. If no, go to step 6.
3. Repair or replace the XPIC cable.
4. Retrieve the alarms using the Alarm Monitor.
5. Did the DemXPIC LOS alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 6.
6. Reseat the XPIC cable on the horizontal and vertical MPT ODU/MPT-HLC.
7. Retrieve the alarms using the Alarm Monitor.
8. Did the DemXPIC LOS alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 9.
9. Replace the XPIC cable between the horizontal and vertical MPT ODU/
MPT-HLC.
10. Retrieve the alarms using the Alarm Monitor.
11. Did the DemXPIC LOS alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 12.
12. Reseat the XPIC module on horizontal MPT ODU. See the Alcatel-Lucent
9500 MPR Hardware Installation and Replacement Manual to reseat the
XPIC module.
13. Retrieve the alarms using the Alarm Monitor.
14. Did the DemXPIC LOS alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 15.
15. Reseat the XPIC module on the vertical MPT ODU. See the Alcatel-Lucent
9500 MPR Hardware Installation and Replacement Manual to reseat the
XPIC module.
16. Retrieve the alarms using the Alarm Monitor.
17. Did the DemXPIC LOS alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 18.
18. Replace the XPIC module on the horizontal MPT ODU. See Alcatel-Lucent
9500 MPR Hardware Installation and Replacement Manual to replace the
XPIC module.
19. Retrieve the alarms using the Alarm Monitor.
20. Did the DemXPIC LOS alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 21.
21. Replace the XPIC module on vertical MPT ODU. See the Alcatel-Lucent
9500 MPR Hardware Installation and Replacement Manual to replace the
XPIC module.
22. Retrieve the alarms using the Alarm Monitor.
23. Did the DemXPIC LOS alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 24.
24. Replace the horizontal MPT ODU. See the Alcatel-Lucent 9500 MPR
Hardware Installation and Replacement Manual to replace the MPT ODU.
25. Retrieve the alarms using the Alarm Monitor.
26. Did the DemXPIC LOS alarm clear?
20.1 — Purpose
This procedure describes how to identify and clear Loss Of Alignment alarm on the radio.
20.2 — General
A Loss Of Alignment alarm indicates that a delay/loss of alignment between the main and
protect RF paths is detected.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
20.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 20.1 for information about Loss of Alignment
alarms.
Loss of alignment
1. Verify that the MPT ODU/MPT-HL/MPT-HLC/MPT-HLS in alarm status is
Standby.
2. Is the MPT ODU/MPT-HL/MPT-HLC/MPT-HLS in alarm main or spare?
a. If main, go to step 3.
b. If spare, go to step 7.
3.
Caution: Forced/Lockout switching traffic causes a disruption to traffic.
Reseat the Core-E, CorEvo, EASv2, MPTACC or P8ETH card, or MSS-1, MSS-O
shelf that is associated with MPT ODU in alarm.
For the MSS-1 shelf, locate the fuses protecting the A and B battery feeds to
the MSS-1 shelf and remove. Wait ten seconds. Then install the fuses
protecting the A and B battery feeds.
15. Wait for the status LED to turn steady amber.
16. Retrieve the alarms using the Alarm Monitor.
17. Did the Loss Of Alignment alarm clear?
a. If yes, go to step 36.
b. If no, go to step 18.
18. See the Alcatel-Lucent 9500 MPR Hardware Installation and Replacement
Manual to replace the card that reported the Loss Of Alignment alarm.
19. Wait for the status LED to turn steady amber.
20. Retrieve the alarms using the Alarm Monitor.
21. Did the Loss Of Alignment alarm clear?
21.1 — Purpose
This procedure describes how to identify and clear Loss of Frame radio alarms.
21.2 — General
A Loss Of Frame alarm indicates the BER has increased to the point that frames are being
lost. Probable causes include far end transmitter problems, RF path problems, or local card
failures.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
21.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 21.1 for information about Loss of Frame
radio alarms.
Loss of frame
3. Verify that there are no weather-related problems.
4. Do weather-related problems exist?
a. If yes, wait for the weather to clear and recheck alarms. The
procedure is complete.
b. If no, go to step 5.
5. Verify that the RF path is clear.
6. Is the RF path clear?
a. If yes, go to step 7.
b. If no, contact the next level of technical support for assistance.
7. Verify that the RSL is above the RX threshold.
8. Is the RSL above the RX threshold?
a. If yes, contact the next level of technical support for assistance.
b. If no, go to step 9.
9. Check the upstream transmitter output power and troubleshoot
accordingly.
10. Retrieve the alarms using the Alarm Monitor.
11. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 12.
12. Is the system configured with protection?
a. If yes, go to step 54.
b. If no, go to step 13.
13. Unprotected radio configuration
Is the traffic affected?
a. If yes, go to step 14.
b. If no, contact the next level of technical support for assistance.
14. Which card is in alarm?
a. If MPT ODU, go to step 15.
b. If MPT-HL/MPT-HLC, go to step 40.
15. MPT ODU
Is the MPT ODU in alarm supported by the Core-E, EASv2, P8ETH card, MSS-
O shelf, or MSS-1 shelf?
a. If yes, contact the next level of technical support for assistance.
b. If no, go to step 16.
16. Is there a second radio channel, at the local and/or at the far end,
supported by the MPTACC associated with the MPT ODU in alarm?
52. Replace the far end MPT-HL. See the Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual to replace the MPT-HL/MPT-HLC/
MPT-HLS Transceiver.
53. Did the Loss Of Frame alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
54. Protected radio configuration
Determine the status of the MPT ODU/MPT-HL/MPT-HLC/MPT-HLS declaring
the Loss Of Frame alarm.
a. If Active, go to step 55.
b. If Standby, go to step 56.
55. Is the traffic affected?
a. If yes, go to step 56.
b. If no, contact the next level of technical support for assistance.
56. Is the MPT ODU/MPT-HL/MPT-HLC/MPT-HLS declaring the Loss Of Frame
alarm the main or spare?
a. If main, go to step 57.
b. If spare, go to step 61.
57. Perform a Forced Rx Radio Switch using the Craft Terminal on the local
MPT ODU/MPT-HL/MPT-HLC/MPT-HLS.
58. Perform a Forced Equipment Switch using the Craft Terminal on the local
MPT ODU/MPT-HL/MPT-HLC/MPT-HLS.
59. Perform a Forced HSB Switch using the Craft Terminal on the far end
MPT ODU/MPT-HL/MPT-HLC/MPT-HLS.
60. Go to step 64.
61. Perform a Lockout Rx Radio Switch using the Craft Terminal on the local
MPT ODU/MPT-HL/MPT-HLC/MPT-HLS.
62. Perform a Lockout Equipment Switch using the Craft Terminal on the local
MPT ODU/MPT-HL/MPT-HLC/MPT-HLS.
63. Perform a Lockout HSB Switch using the Craft Terminal on the far end
MPT ODU/MPT-HL/MPT-HLC/MPT-HLS.
64. Which unit is in alarm?
a. If MPT ODU, go to step 66.
b. If MPT-HL/MPT-HLC/MPT-HLS, go to step 90.
65. MPT ODU
Is the MPT ODU in alarm supported by the Core-E, EASv2, P8ETH card, MSS-1
Shelf or MSS-O Shelf?
a. If yes, contact the next level of technical support for assistance.
84. Replace the local MPT ODU in alarm. See the Alcatel-Lucent 9500 MPR
Hardware Installation and Replacement Manual to replace the MPT ODU.
85. Retrieve the alarms using the Alarm Monitor.
86. Did the Loss Of Frame alarm clear?
a. If yes, go to step 108.
b. If no, go to step 87.
87. Replace the far end MPT ODU in alarm. See the Alcatel-Lucent 9500 MPR
Hardware Installation and Replacement Manual to replace the MPT ODU.
88. Retrieve the alarms using the Alarm Monitor.
89. Did the Loss Of Frame alarm clear?
a. If yes, go to step 108.
b. If no, go to step 104.
90. MPT-HL/MPT-HLC/MPT-HLS
Position the local MPT-HL/MPT-HLC/MPT-HLS Transceiver PA switch to the
OFF ‘0’ position.
91. Remove the fuse in the power distribution panel that is suppling battery
power to the local MPT-HL/MPT-HLC/MPT-HLS transceiver.
92. Install the fuse in the power distribution panel that is suppling battery
power to the local MPT-HL/MPT-HLC/MPT-HLS transceiver.
93. Position the local MPT-HL/MPT-HLC/MPT-HLS Transceiver PA switch to the
ON ‘1’ position.
94. Did the Loss Of Frame alarm clear?
a. If yes, go to step 108.
b. If no, go to step 95.
95. Position the far end MPT-HL/MPT-HLC/MPT-HLS Transceiver PA switch to
the OFF ‘0’ position.
96. Remove the fuse in the power distribution panel that is supplying battery
power to the far end MPT-HL/MPT-HLC/MPT-HLS transceiver.
97. Install the fuse in the power distribution panel that is suppling battery
power to the far end MPT-HL/MPT-HLC/MPT-HLS transceiver.
98. Position the far end MPT-HL/MPT-HLC/MPT-HLS Transceiver PA switch to
the ON ‘1’ position.
99. Did the Loss Of Frame alarm clear?
a. If yes, go to step 108.
b. If no, go to step 100.
100. Replace the local MPT-HL/MPT-HLC/MPT-HLS. See Alcatel-Lucent 9500 MPR
Hardware Installation and Replacement Manual to replace the MPT-HL/
MPT-HLC/MPT-HLS Transceiver.
101. Did the Loss Of Frame alarm clear?
22.1 — Purpose
This procedure describes how to identify and clear an RPS Path Fail alarm on the MPT-HC/
MPT-MC/MPT-XP (MPT ODU), MPT-HL, and MPT-HLC.
22.2 — General
An RPS Path Fail alarm that is declared against the MPT-HL/MPT-HLC indicates that a
failure is detected on the RPS coupler port between the MPT-HL/MPT-HLC protection
pair.
An RPS Path Fail alarm against the MPT ODU indicates that a communication failure is
detected between the MPT ODUs; only reported for MPT ODUs working in 1+1
configuration with Virtual Protection.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
22.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 22.1 for RPS Path Fail alarms.
9. Retrieve the alarms for the protection mate of the radio direction declaring
RPS Path Fail using the Alarm Monitor.
10. Determine all radio alarms declared against the protection mate of the
radio direction declaring RPS Path Fail and troubleshoot accordingly.
11. Retrieve the alarms using the Alarm Monitor.
12. Did the RPS Path Fail alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
13. MPT-HL/MPT-HLC
Determine the active radio for the MPT-HL/MPT-HLC protection pair
declaring the RPS Path Fail alarm.
a. If main, go to step 18.
b. If spare, go to step 14.
14.
Caution: Forced/Lockout switching traffic causes a disruption to traffic.
23 — Housekeeping alarms
23.1 — Purpose
This procedure describes how to identify and clear Housekeeping alarms (External Point
Input) on an AUX or FAN card or MSS-1 unit.
23.2 — General
Housekeeping Alarm inputs are external alarms that are monitored by the NE.
Housekeeping alarms can be provisioned for alarm state active low or high.
Housekeeping Alarm Input [1-6]/[11-14] indicates that the external alarm point is active,
improperly configured, or improperly provisioned.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
23.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 23.1 for information about Housekeeping
alarms.
Housekeeping alarm
3. Verify the equipment that is associated with housekeeping alarm input
which is in the alarm state.
4. Is the equipment that is associated with housekeeping alarm input [1-6] in
the alarm state?
a. If yes, go to step 5.
b. If no, go to step 7.
5. Resolve the problem with external equipment generating the housekeeping
alarm.
6. Did the Housekeeping Alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 7.
7. Verify the Housekeeping Alarm Input provisioning for housekeeping alarm
input in alarm.
8. Correct the provisioning as required.
9. Retrieve the alarms using the Alarm Monitor.
10. Did the Housekeeping Alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 11.
11. Verify the Housekeeping Alarm Input configuration for housekeeping alarm
input in alarm.
12. Correct the configuration as required.
13. Retrieve the alarms using the Alarm Monitor.
14. Did the Housekeeping Alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
24.1 — Purpose
This procedure describes how to identify and clear LAG alarms on the Core, radio, and
SDH card.
24.2 — General
A Degrade alarm indicates that a member of an Ethernet or Radio LAG group has no
activity. A Degrade is declared when the number of active ports in the LAG are greater than
zero and less than the LAG size.
A LAG Port Down alarm indicates the indited radio channel was removed from a L1 LAG
group.
A Loss of Signal alarm indicates that ALL members of an Ethernet or Radio LAG have no
activity. A Loss of Signal is declared when the number of active ports in the LAG equals
zero.
A Service Selective Drop alarm indicates an SDH Flow is selectively dropped due to a
reduction of Radio L1 LAG throughput.
A Traffic Down alarm indicates a loss of traffic and the L1 LAG data path is unavailable.
A Traffic Loss alarm indicates packet loss due to extreme latency difference between L1
LAG members or when traffic errors occur on the L1 LAG data path.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
24.3 — Procedure
1. Using the Alarm Monitor, retrieve ALL alarms.
2. Review the output. See Table 24.1 for information about LAG alarms.
25.1 — Purpose
This procedure describes how to identify and clear Ethernet Connectivity Fault
Management (ECFM) alarms.
25.2 — General
An Eth OAM Loss of Continuity alarm indicates that a MEP received no CCM frames from
a peer MEP during an interval equal to 3.5 times the CCM transmission interval configured
at the MEP. This is caused by a failure in the network located between the local and far end
of the MEP.
An Eth OAM MisMerge Condition alarm indicates that a MEP received a CCM frame with
expected MD Level but unexpected MA ID. The MA ID is the MD Name appended with
the MA Format.
An Eth OAM Remote Defect Indication alarm indicates that a MEP received a CCM frame
with the RDI field set.
An Eth OAM Unexpected Level alarm indicates that a MEP received a CCM frame with
the incorrect MD Level. The MEP expects to receive a MD level [0-7] either equal to or
higher than the provisioned MD Level.
An Eth OAM UnexpectedMEPID alarm indicates that received MEPID value is different
than the expected MEPID [1-8191]. The MEP expects to receive the provisioned MEPID.
Eth OAM Unexpected Period alarm indicates that received MEP Transmission Interval
value is different than the expected MEP Transmission Interval [300-hundred-hertz, ten-
ms, hundred-ms, one-sec, ten-sec, one-min, ten-min]. The MEP expects to receive the same
value inside the CCM frame as the provisioned Transmission Interval.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
25.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 25.1 for information about ECFM alarms.
5. Did the Eth OAM Remote Defect Indication Level alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
Eth OAM unexpected level
1. Retrieve the MD Level for both ends of the MEP using WT CLI Tool. See the
Alcatel-Lucent 9500 MPR WebEML User Manual, WT CLI Tool Reference
Guide for more information.
2. Determine which MD Level values are incorrect.
3. Reprovision the MD Level values according to the results of step 2.
4. Retrieve the alarms using the Alarm Monitor.
5. Did the Eth OAM Unexpected Level alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
Eth OAM unexpectedMEPID
1. Retrieve MEPID for both ends of the MEP using WT CLI Tool. See the Alcatel-
Lucent 9500 MPR WebEML User Manual, WT CLI Tool Reference Guide for
more information.
2. Determine which MEPID value(s) are incorrect.
3. Reprovision the MEPID value(s) according to the results of step 2.
4. Retrieve the alarms using the Alarm Monitor.
5. Did the Eth OAM UnexpectedMEPID alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
Eth OAM unexpected period
1. Retrieve the MEP Transmission Interval for both ends using WT CLI Tool. See
the Alcatel-Lucent 9500 MPR WebEML User Manual, WT CLI Tool Reference
Guide for more information.
2. Determine which MEP Transmission Interval values are incorrect.
3. Reprovision the MEP Transmission Interval according to the results of step 2.
Note: Eth OAM Unexpected Period alarm requires 3.5 times the MEP Transmission Interval
to clear the alarm. For MEP Transmission Interval provisioned one-sec, the alarm requires
3.5 seconds to clear. For MEP Transmission Interval provisioned 10-min, the alarm
requires 35 minutes to clear.
26.1 — Purpose
This procedure describes how to identify and clear Clock Failure alarm on the MPT-HC/
MPT-HC-HQAM/MPT-XP/MPT-XP-HQAM (MPT ODU), MPT-HL, MPT-HLC and
MPT-HLS.
26.2 — General
A Clock Failure alarm indicates that the MPT ODU, MPT-HL, MPT-HLC, or MPT-HLS
is unable to lock the air Tx symbol rate to the NE clock.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
26.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 26.1 for information about Clock Failure
alarms.
Clock failure
Caution: Replacing the MPT ODU, MPT-HL, MPT-HLC, or MPT-HLS in an unprotected link
causes a loss of traffic on ALL facilities that are associated with the MPT ODU, MPT-HL,
or MPT-HLC, or MPT-HLS in alarm. Schedule an appropriate maintenance window per
local practices and procedures.
c. If MPT ODU is powered with connection to direct office power, locate the fuse
protecting the MPT ODU and remove. Wait 10 seconds and reinstall the fuse.
8. Dialog Failure is declared against the MPT ODU. Wait for Dialog Failure condition
to clear before proceeding.
9. Retrieve the alarms using the Alarm Monitor.
10. Did the Clock Failure alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 11.
11.
Caution: Replacing the MPT ODU in an unprotected link causes a loss of traffic
on ALL facilities that are associated with the MPT ODU in alarm. Schedule an
appropriate maintenance window per local practices and procedures.
Replace the MPT ODU in alarm. See the Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual to replace MPT ODU.
12. Retrieve the alarms using the Alarm Monitor.
13. Did the Clock Failure alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
14. MPT-HL/MPT-HLC
Caution: Power Cycling the MPT-HL/MPT-HLC in an unprotected link causes a loss of
traffic on ALL facilities that are associated with the MPT-HL/MPT-HLC in alarm. Schedule
an appropriate maintenance window per local practices and procedures.
15. Position the MPT-HL/MPT-HLC Transceiver PA switch to the OFF ‘0’ position.
16. Remove the fuse in the power distribution panel that is suppling battery power to the
MPT-HL/MPT-HLC transceiver.
17. Install the fuse in power distribution panel that is suppling battery power to the
MPT-HL/MPT-HLC transceiver.
18. Position the MPT-HL/MPT-HLC Transceiver PA switch to the ON ‘1’ position.
19. Wait for the status LED to turn steady green or amber.
20. Did the Clock Failure alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 21.
21.
Caution: Replacing the MPT-HL/MPT-HLC in an unprotected link causes a loss
of traffic on ALL facilities that are associated with the MPT-HL/MPT-HLC in
alarm. Schedule an appropriate maintenance window per local practices and
procedures.
Replace the local MPT-HL/MPT-HLC. See the Alcatel-Lucent 9500 MPR Hardware
Installation and Replacement Manual to replace the MPT-HL/MPT-HLC
transceiver.
22. Did the Clock Failure alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
23. Protected radio configuration
24. Determine the status of MPT ODU/MPT-HL/MPT-HLC/MPT-HLS declaring Clock
Failure alarm.
a. If Active, go to step 25.
b. If Standby, go to step 26.
25. Is the traffic affected?
a. If yes, go to step 26.
b. If no, contact the next level of technical support for assistance.
26. Is the MPT ODU/MPT-HL/MPT-HLC/MPT-HLS declaring Clock Failure alarm the
main or spare?
a. If main, go to step 27.
b. If spare, go to step 31.
27.
Caution: Forced EPS/HSB/RX Radio switching traffic causes a disruption to traffic.
27.1 — Purpose
This procedure describes how to identify and clear Duplicate Address Detected alarms.
27.2 — General
Duplicate address detected alarm is raised when a duplicate IPv6 address is detected on a
TMN LAN interface. The following TMN LAN interfaces are checked for a duplicate
address:
Note: When a different TMN interface is not available o communicate with the NE with
the incorrect IPv6 address, it is required to correct the IPv6 address on-site.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
27.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table Table 27.1 for information about Duplicate
address detected alarms.
• If access to the NE with the incorrect IPv6 address is through the TMN port in
alarm, communication with the NE will be lost when the address is changed.
The TMN address must be changed locally or a different TMN interface must
be established to communicate with the NE.
• When a different TMN interface is not available to communicate with the NE
with the incorrect IPv6 address, it is required to correct the IPv6 address
on-site. If the IPv6 address is corrected remotely, communication with the NE
will be lost.
Reprovision IPv6 TMN Ethernet Configuration value for the NE according to site
engineering documentation.
5. Was the IPv6 address changed on-site?
a. If yes, go to step 6.
b. If no, go to step 8.
6. Disconnect the TMN Ethernet interface and reconnect.
7. Go to step 10.
8. Disable TMN Ethernet Configuration port in alarm.
9. Enable TMN Ethernet Configuration port in alarm.
10. Retrieve the alarms using the Alarm Monitor.
11. Did the duplicate address detected alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
12. Verify the desired IPv6 TMN Ethernet Configuration value for the other devices
connected to the TMN port according to site engineering documentation.
13. Reprovision IPv6 TMN Ethernet Configuration value on the incorrect device with the
correct IPv6 address.
14. Was an IPv6 address changed on the IPv6 TMN Ethernet network?
a. If yes, go to step 15.
b. If no, go to step 17.
• If access to the NE with the incorrect IPv6 address is through the Port #4 TMN
port in alarm, communication with the NE will be lost when the address is
changed. The TMN address must be changed locally or a different TMN
interface must be established to communicate with the NE.
• When a different TMN interface is not available to communicate with the NE
with the incorrect IPv6 address, it is required to correct the IPv6 address
on-site. If the IPv6 address is corrected remotely, communication with the NE
will be lost.
Reprovision IPv6 Port #4 TMN Ethernet Configuration value for the NE according
to site engineering documentation.
5. Was the IPv6 address changed on-site?
a. If yes, go to step 6.
b. If no, go to step 8.
6. Disconnect the Port #4 TMN Ethernet interface and reconnect.
7. Go to step 10.
8. Disable Port #4 TMN Ethernet Configuration port in alarm.
9. Enable Port #4 TMN Ethernet Configuration port in alarm.
10. Retrieve the alarms using the Alarm Monitor.
11. Did the duplicate address detected alarm clear?
a. If yes, the procedure is complete.
• If access to the NE with the incorrect IPv6 address is through the TMN In-Band
Port #1/2 in alarm, communication with the NE will be lost when the address is
changed. The TMN In-Band Port #1/2 address must be changed locally or a
different TMN interface must be established to communicate with the NE.
• When a different TMN interface is not available to communicate with the NE
with the incorrect IPv6 address, it is required to correct the IPv6 address
on-site. If the IPv6 address is corrected remotely, communication with the NE
will be lost.
Reprovision IPv6 TMN In-Band Port #1/2 value for the NE according to site
engineering documentation.
5. Disable TMN In-Band Port #1/2.
6. Enable TMN In-Band Port #1/2.
7. Retrieve the alarms using the Alarm Monitor.
Verify the desired Local IPv6 Address value for the far end NE according to site
engineering documentation.
8. Reprovision the far end NE Local IPv6 Address value with the correct IPv6 address.
9. Retrieve the alarms using the Alarm Monitor.
Note: After the far end Local IPv6 Address is corrected, a PPP Fail condition will be raised
and clear the duplicate address detected alarm at the site declaring duplicate address
detected.
28.1 — Purpose
This procedure describes how to identify and clear Combiner Loss Of Alignment alarm on
the MPT-HLC or MPT-HLS.
28.2 — General
A Combiner Loss Of Alignment alarm indicates that a delay/loss of alignment between the
main and diversity signal is detected by the combiner in diversity/combiner configurations.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
28.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 28.1 for information about Combiner Loss of
Alignment alarms.
r01s[101-102]/board# MPT-HLS
[1-10]
None of the above — — Alarm and abnormal
condition clearing
procedures
14.
Caution: Performing the Restart NE command may cause a disruption to traffic.
Caution: The following steps on an unprotected radio direction will cause a loss
of traffic associated with the radio direction in alarm. Schedule an appropriate
maintenance window per local practices and procedures.
29.1 — Purpose
This procedure describes how to identify and clear Fan Fail alarm on MPT-HLC.
29.2 — General
A Fan Fail alarm indicates that MPT-HLC card has detected a MPT-HLC fan unit has
failed.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
29.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 29.1 for information about equipment alarms.
Fan Fail
3. Verify that ALL the MPT-HLC fans are equipped and operating properly.
4. Is the traffic affected?
a. If yes, go to step 6.
b. If no, go to step 5.
5. Is it appropriate to proceed with the Fan Fail procedure?
a. If yes, go to step 6.
b. If no, the procedure is complete.
6. Is the radio direction in a protected configuration?
a. If yes, go to step 7.
b. If no, go to step 16.
7. Verify that the MPT-HLC in alarm status is Standby.
8. Is the MPT-HLC in alarm status Standby?
a. If yes, go to step 9.
b. If no, the following Caution applies.
9.
Caution: Forced/Lockout switching traffic causes a disruption to traffic.
Replace the MPT-HLC. See the Alcatel-Lucent 9500 MPR Hardware Installation
and Replacement Manual to replace MPT-HLC.
17. Wait for the status LED to turn steady amber or green.
18. Retrieve the alarms using the Alarm Monitor.
19. Did the Fan Fail alarm clear?
30.1 — Purpose
This procedure describes how to identify and clear Fan Communication Problem alarm on
MPT-HLS.
30.2 — General
A Fan Communication Problem alarm indicates that a problem communicating with the
MPT-HLS fan has been detected.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
30.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 30.1 for information about equipment alarms.
31.1 — Purpose
This procedure describes how to identify and clear RF Switch Fail alarm on the MPT-HLC
or MPT-HLS.
31.2 — General
A RF Switch Fail alarm indicates that a failure is detected on the transmit RF switch.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
31.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 31.1 for information about RF Switch Fail
alarms.
RF Switch Fail
3. Inspect the cabling to/from the transmit RF switch:
a. MPT-HLC/MPT-HLS shelf switch power connection
b. MPT-HLC/MPT-HLS shelf TX main and Tx spare connections
c. Transmit RF switch antenna port connection
4. Were issues identified with the cabling to/from the transmit RF switch?
a. If yes, go to step 5.
b. If no, go to step 9.
5.
Caution: Muting both the main and spare MPT-HLC/MPT-HLS will causes a loss
of traffic on ALL facilities that are associated with the MPT-HLC/MPT-HLS with
RF Switch Fail alarm. Schedule an appropriate maintenance window per local
practices and procedures.
32.1 — Purpose
This procedure describes how to identify and clear Rx Diversity Missing alarm on the
MPT-HLC or MPT-HLS.
32.2 — General
A Rx Diversity Missing alarm indicates that the MPT-HLC or MPT-HLS has been
configured for a diversity receiver configuration but the system does not detect the
diversity/combiner module on the MPT-HLC or MPT-HLS.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
32.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 32.1 for information about Rx Diversity
Missing alarms.
Rx Diversity Missing
3. Using site engineering documentation determine if the radio direction is
configured for a diversity receiver?
a. If yes, go to step 8.
b. If no, go to step 4.
4. Using the Craft Terminal, from the radio main view, Settings tab, select the
SD check-box (unchecked).
5. Click on the Apply button.
6. Retrieve the alarms using the Alarm Monitor.
7. Did the Rx Diversity Missing alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
8. Using the Craft Terminal, from the remote inventory drop down, determine
the MPT-HLC or MPT-HLS type.
9. Is the traffic affected?
a. If yes, go to step 11.
b. If no, go to step 10.
10. Is it appropriate to proceed with the Rx Diversity Missing alarm procedure?
a. If yes, go to step 11.
b. If no, contact the next level of technical support for assistance.
11. Is the radio direction in a protected configuration?
a. If yes, go to step 12.
b. If no, go to step 21.
12. Verify that the MPT-HLC or MPT-HLS in alarm status is Standby.
13. Is the MPT-HLC or MPT-HLS in alarm main or spare?
a. If main, go to step 14.
33.1 — Purpose
This procedure describes how to identify and clear radio encryption mismatch alarm on
MPT-HC/MPT-HC-HQAM/MPT-XP/MPT-XP-HQAM (MPT ODU), MPT-HLC, and
MPT-HLS.
33.2 — General
A Radio encryption mismatch alarm indicates either radio encryption is enabled only on
one end of the radio hop, or the radio encryption key provisioned on one end of the hop is
does not match the key provisioned on the other end of the hop.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
33.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 33.1 for information about radio alarms.
6. Using the Craft Terminal, provision radio encryption on the far end using the
encryption key identified in step 5.
7. Retrieve the alarms using the Alarm Monitor.
8. Did the radio encryption mismatch alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 9.
9. Using the Craft Terminal, provision radio encryption on the near end using
the encryption key identified in step 5.
10. Retrieve the alarms using the Alarm Monitor.
11. Did the radio encryption mismatch alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
12. Using the Craft Terminal, disable radio encryption on the far end.
13. Using the Craft Terminal, disable radio encryption on the near end.
14. Retrieve the alarms using the Alarm Monitor.
15. Did the radio encryption mismatch alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
34.1 — Purpose
This procedure describes how to identify and clear critical link event alarm on Core-E,
CorEvo, EASv2, and P8ETH Ethernet ports with Ethernet First Mile (EFM) OAM enabled.
34.2 — General
A critical link event alarm indicates the Ethernet port’s link partner has declared a link fault
condition.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
34.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 34.1 for information about critical link event
alarm.
35.1 — Purpose
This procedure describes how to identify and clear OAM discovery not completed alarm
on Core-E, CorEvo, EASv2, P8ETH, MSS-1 and MSS-O Ethernet ports with Ethernet First
Mile (EFM) OAM enabled.
35.2 — General
A OAM discovery not completed alarm indicates the Ethernet port (EFM) OAM discovery
process is not in operational status.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
35.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 35.1 for information about radio alarms.
36.1 — Purpose
This procedure describes how to identify and clear rate mismatch alarm on CorEvo
Ethernet ports.
36.2 — General
A rate mismatch alarm indicates the configured speed of an 10 GbEth/1 GbEth User
Ethernet interface is not compatible with the equipped SFP transceiver.
See the Alcatel-Lucent 9500 MPR Product Information Manual to determine card location
and address.
See the Alcatel-Lucent 9500 MPR WebEML User Manual or Alcatel-Lucent 9500 MPR
WebCT User Manual for information about how to execute the commands that are
described in this procedure.
36.3 — Procedure
1. Using the Alarm Monitor, retrieve all alarms.
2. Review the output. See Table 36.1for information about radio alarms.
Rate mismatch
3. Using the Craft Terminal, retrieve the provisioned Ethernet interface value
for the Ethernet interface in alarm.
4. Verify the required Ethernet interface rate for the Ethernet interface.
5. Determine if the equipped SFP supports the required Ethernet interface
rate.
6. Does the equipped SFP support the required Ethernet interface rate?
a. If yes, go to step 7.
b. If no, go to step 10.
7. Using the Craft Terminal, verify/provision Ethernet interface port in alarm.
8. Retrieve the alarms using the Alarm Monitor.
9. Did the rate mismatch alarm clear?
a. If yes, the procedure is complete.
b. If no, go to step 10.
10. Replace the SFP.
11. Retrieve the alarms using the Alarm Monitor.
12. Did the rate mismatch alarm clear?
a. If yes, the procedure is complete.
b. If no, contact the next level of technical support for assistance.
Customer documentation
http://documentation.alcatel-lucent.com
Technical support
http://support.alcatel-lucent.com
Documentation feedback
[email protected]
Release 6.1.0 3DB 19291 ABAA Edition 01