User - Manual - Lenovo E420EDGE 34 246 287
User - Manual - Lenovo E420EDGE 34 246 287
User - Manual - Lenovo E420EDGE 34 246 287
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration
“GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents
Use this manual along with the advanced diagnostic tests to troubleshoot problems.
Important:
This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use
this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
Before servicing a ThinkPad product, be sure to read all the information under Chapter 1 “Safety
information” on page 1 and Chapter 2 “Important service information” on page 25.
General safety
Follow these rules to ensure general safety:
• Observe good housekeeping in the area of the machines during and after maintenance.
• When lifting any heavy object:
1. Make sure that you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift.
4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the
muscles in your back. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that
you think is too heavy for you.
• Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe.
• Before you start the machine, make sure that other service technicians and the customer's personnel are
not in a hazardous position.
• Place removed covers and other parts in a safe place, away from all personnel, while you are servicing
the machine.
• Keep your toolcase away from walk areas so that other people will not trip over it.
• Do not wear loose clothing that can be trapped in the moving parts of a machine. Make sure that your
sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.
• Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, about 8
centimeters (3 inches) from the end.
• Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.
Important:
Use only approved tools and test equipment. Some hand tools have handles covered with a soft material
that does not insulate you when working with live electrical currents.
Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to
decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock.
• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical
accident occurs, you can then operate the switch or unplug the power cord quickly.
• Do not work alone under hazardous conditions or near equipment that has hazardous voltages.
• Disconnect all power before:
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units
• Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer
to power-off the wall box that supplies power to the machine, and to lock the wall box in the off position.
• If you need to work on a machine that has exposed electrical circuits, observe the following precautions:
– Ensure that another person, familiar with the power-off controls, is near you.
Attention: Another person must be there to switch off the power, if necessary.
– Use only one hand when working with powered-on electrical equipment; keep the other hand in your
pocket or behind your back.
Attention: An electrical shock can occur only when there is a complete circuit. By observing the above
rule, you may prevent a current from passing through your body.
– When using testers, set the controls correctly and use the approved probe leads and accessories for
that tester.
– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as
metal floor strips and machine frames.
Observe the special safety precautions when you work with very high voltages; Instructions for these
precautions are in the safety sections of maintenance information. Use extreme care when measuring
high voltages.
• Regularly inspect and maintain your electrical hand tools for safe operational condition.
• Do not use worn or broken tools and testers.
• Never assume that power has been disconnected from a circuit. First, check that it has been powered off.
• Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors,
nongrounded power extension cables, power surges, and missing safety grounds.
• Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is
conductive; such touching can cause personal injury and machine damage.
• Do not service the following parts with the power on when they are removed from their normal operating
places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
– Similar units to listed above
This practice ensures correct grounding of the units.
• If an electrical accident occurs:
If any unsafe conditions are present, you must determine how serious the apparent hazard could be and
whether you can continue without first correcting the problem.
To determine whether there are any potentially unsafe conditions, use the following checklist at the beginning
of every service task. Begin the checks with the power off, and the power cord disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or sharp edges).
2. Power off the computer. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground
continuity for 0.1 ohm or less between the external ground pin and the frame ground.
b. The power cord should be the type specified in the parts list.
c. Insulation must not be frayed or worn.
4. Check for cracked or bulging batteries.
5. Remove the cover.
6. Check for any obvious non-ThinkPad alterations. Use good judgment as to the safety of any
non-ThinkPad alterations.
7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or
other liquids, or signs of fire or smoke damage.
8. Check for worn, frayed, or pinched cables.
9. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.
Notes:
1. Use product-specific ESD procedures when they exceed the requirements noted here.
Note: The use of a grounding system to guard against ESD damage is desirable but not necessary.
– Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.
– When working on a double-insulated or battery-operated system, use an ESD common ground or
reference point. You can use coax or connector-outside shells on these systems.
– Use the round ground prong of the ac plug on ac-operated computers.
Grounding requirements
Electrical grounding of the computer is required for operator safety and correct system function. Proper
grounding of the electrical outlet can be verified by a certified electrician.
DANGER
DANGER
DANGER
DANGER
DANGER
DANGER
PERIGO
PERIGO
PERIGO
PERIGO
PERIGO
PERIGO
DANGER
DANGER
DANGER
DANGER
DANGER
DANGER
VORSICHT
VORSICHT
VORSICHT
VORSICHT
VORSICHT
VORSICHT
VORSICHT
Important:
• Advise customers to contact the Lenovo Customer Support Center if they need any assistance in
obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for
Lenovo Support are available at:
http://www.lenovo.com/support/phone
• System Disassembly/Reassembly videos that show the FRU removals or replacements
for the Lenovo® authorized service technicians are available in the following support site:
http://www.lenovoservicetraining.com/ion/
• Advise customers to contact the Customer Support Center at 800-426-7378 if they need assistance in
obtaining or installing any software fixes, drivers, and UEFI BIOS downloads.
• Customers in Canada should call the Customer Support Center at 800-565-3344 for assistance or
download information.
After a system board is replaced, ensure that the latest UEFI BIOS is loaded to the system board before
completing the service action.
Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs:
• If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall
the original FRU before you continue.
• Some computers have both a processor board and a system board. If you are instructed to replace either
the processor board or the system board, and replacing one of them does not correct the problem,
reinstall that board, and then replace the other one.
Attention: The setup configuration on the computer you are servicing may have been customized. Running
Automatic Configuration may alter the settings. Note the current configuration settings (using the View
Configuration option); then, when service has been completed, verify that those settings remain in effect.
Attention: The drive startup sequence in the computer you are servicing may have been changed. Be
extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect
drive, data or programs can be overwritten.
If your computer is shipped with an mSATA drive and a hard disk drive, the mSATA drive will be seen as
hard disk 0 in the system, and assigned drive C:. The hard disk drive will be seen as hard disk 1, and
assigned drive D:. The mSATA drive is installed in the wireless WAN card slot of the computer. The Lenovo
preloaded software is installed on the mSATA drive.
Product definition
Using PEW
• PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities
for CTO, CMV and GAV products at a MT - serial number level. An example of key commodities are hard
disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory.
• Remember, all CTO and CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where
model = “CTO” (Example: 1829-CTO). GAVs are loaded in PEW under the 4-digit MT and 3-digit model,
where model = a “fixed part number”, not “CTO” (Example: 1829-F1U).
• PEW can be accessed at the following Web site:
http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY
Select Warranty lookup. Input the MT and the Serial number and the list of key commodities will be
returned in the PEW record under COMPONENT INFORMATION.
Using eSupport
For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory)
• eSupport can be used to view the list of key commodities built in a particular machine serial (this is the
same record found in PEW).
• eSupport can be accessed at the following Web site: http://www.lenovo.com/support
• To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Type in the model
type and serial number. The key commodities will be returned in the eSupport record under PARTS
SHIPPED WITH YOUR SYSTEM.
For the Remaining FRUs (the complete list of FRUs at the MT Model level)
• eSupport can be used to view the complete list of FRUs for a machine type and model.
• To view the complete list of FRUs, type in the machine type and model (Example: 1829-CTO) under
QUICK PATH. Under “View by Document Type” select PARTS INFORMATION. Under “Filter by Category”
Use the HMM as a back-up to PEW and eSupport to view the complete list of FRUs at the MT Model level.
The descriptions in this chapter apply to any ThinkPad model that supports the PC-Doctor® for DOS
diagnostics program. Some descriptions might not apply to your particular computer.
Before you go to the checkout guide, be sure to read the following important notes.
Important notes:
• Only certified trained personnel should service the computer.
• Before replacing any FRU, read the entire page on removing and replacing FRUs.
• When you replace FRUs, use new nylon-coated screws.
• Be extremely careful during such write operations as copying, saving, or formatting. Drives in the computer
that you are servicing sequence might have been altered. If you select an incorrect drive, data or programs
might be overwritten.
• Replace a FRU only with another FRU of the correct model. When you replace a FRU, make sure that the model
of the machine and the FRU part number are correct by referring to the FRU parts list.
• A FRU should not be replaced because of a single, unreproducible failure. Single failures can occur for a
variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge,
or software errors. Consider replacing a FRU only when a problem recurs. If you suspect that a FRU is defective,
clear the error log and run the test again. If the error does not recur, do not replace the FRU.
• Be careful not to replace a nondefective FRU.
What to do first
When you do return a FRU, you must include the following information in the parts exchange form or
parts return form that you attach to it:
1. Name and phone number of service technician
2. Date of service
3. Date on which the machine failed
4. Date of purchase
5. Failure symptoms, error codes appearing on the display, and beep symptoms
6. Procedure index and page number in which the failing FRU was detected
7. Failing FRU name and part number
8. Machine type, model number, and serial number
9. Customer's name and address
Note: During the warranty period, the customer may be responsible for repair costs if the computer damage
was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper
maintenance by the customer. Following is a list of some common items that are not covered under warranty
and some symptoms that might indicate that the system was subjected to stress beyond normal use.
Before checking problems with the computer, determine whether the damage is covered under the warranty
by referring to the following list:
Checkout guide
Use the following procedures as a guide in identifying and correcting problems with the ThinkPad Notebook.
Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products,
prototype cards, or modified options can lead to false indications of errors and invalid system responses.
1. Identify the failing symptoms in as much detail as possible.
2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the
operation.
http://www.lenovo.com/support
To create the PC-Doctor diagnostic CD, follow the instructions on the Web site.
For some possible configurations of the computer, PC-Doctor might not run correctly. To avoid this problem,
you need to initialize the computer setup by use of the ThinkPad Setup before you run PC-Doctor.
Note: If a supervisor password has been set by the customer, ThinkPad Setup menu appears after the
password is entered. You can start the ThinkPad Setup by pressing Enter instead of entering the supervisor
password; however, you cannot change the parameters that are protected by the supervisor password.
On the ThinkPad Setup screen, press F9, Enter, F10, and then Enter.
Note: You can select an item not only with the arrow keys, but also with the TrackPoint® pointer.
Instead of pressing Enter, click the left button.
A pull-down menu appears. (Its exact form depends on the model.)
Note: PC-Doctor menu does not mean the formal support device list. Some unsupported device names
may appear in the PC-Doctor menu.
Diagnostics Interactive Tests Hardware Info Utility Quit F1=Help
Run Normal Test
Run Quick Test
CPU/Coprocessor
System Memory
Systemboard
Video Adapter
Fixed Disks
Diskette Drives
Other Devices
Communication
Wireless LAN
Use the cursor keys and ESC to move in menus. Press ENTER to select.
Note: After running PC-Doctor, check the time and date on the system and reset them if they are incorrect.
Hardware Info
System Configuration
Memory Contents
Physical Disk Drives
VGA Information
ATA Drive Info
PCI Information
SMBIOS Info
VESA LCD Info
Hardware Events Log
Utility
Run External Tests
Benchmark System
DOS Shell
Tech Support Form
Battery Rundown
Erase Drive Contents
View PCDR Host Log
Windows 7:
Click Start ➙ Control Panel ➙ System and Security ➙ Lenovo - System Health and Diagnostics.
Windows XP:
Follow the instructions on the screen. Lenovo ThinkVantage Toolbox also has problem determination aids
that determine software and usage problems.
For additional information about this program, see the Help for the program.
FRU tests
The following table shows the test for each FRU.
After you use the TrackPoint, the pointer may drift on the screen for a short time. This
drift can occur when a slight, steady pressure is applied to the TrackPoint pointer.
This symptom is not a hardware problem. If the pointer stops after a short time, no
service action is necessary.
If enabling the TrackPoint does not correct the problem, continue with the following:
• Interactive Tests ➙ Mouse
Touch Pad If the Touch Pad does not work, check the configuration as specified in the ThinkPad
Setup. If the Touch Pad is disabled, select Automatic to enable it. If enabling the
Touch Pad does not correct the problem, continue with the following:
• Interactive Tests ➙ Mouse
If you suspect a power problem, see the appropriate one of the following power supply checkouts:
• “Checking the ac power adapter” on page 34
• “Checking operational charging” on page 35
• “Checking the battery pack” on page 35
• “Checking the backup battery” on page 36
Note: Noise from the ac power adapter does not always indicate a defect.
Perform operational charging. If the battery status indicator or icon does not turn on, remove the battery
pack and let it return to room temperature. Reinstall the battery pack. If the charge indicator or icon still does
not turn on, replace the battery pack.
If the charge indicator still does not turn on, replace the system board. Then reinstall the battery pack. If it is
still not charged, go to the next section.
To check your battery, move your cursor to the Power Manager Battery Gauge icon in the icon tray of the
Windows taskbar and wait for a moment (but do not click), and the percentage of battery power remaining
is displayed. To get detailed information about the battery, double-click the Power Manager Battery
Gauge icon.
Note: If the battery pack becomes hot, it may not be able to charge. Remove it from the computer and leave
it at room temperature for a while. After it cools down, reinstall and recharge it.
7(-)
6(-)
5
3 4
2(+)
1(+)
3. If the voltage is less than +11.0 V dc, the battery pack has been discharged.
Note: Recharging will take at least 3 hours, even if the indicator does not turn on.
If the voltage is still less than +11.0 V dc after recharging, replace the battery.
The recovery disc set consists of the user instructions and the following set of DVDs to restore the computer
to the original factory configuration.
This disc restores the Microsoft® Windows operating system. Use this disc to start the recovery process.
This disc restores the preinstalled applications and drivers on the computer.
This disc contains additional content, such as updates to the software that was preinstalled on the computer.
Not all recovery disc sets come with a Supplemental Recovery Disc.
Notes:
• You must have a DVD drive to use the recovery discs. If you do not have an internal DVD drive, you
can use an external USB DVD drive.
• During the recovery process, all data on the drive will be deleted. If possible, copy any important data
or personal files that you want to keep onto removable media or a network drive before you start the
recovery process.
To restore the computer to the original factory configuration using the recovery disc set, do the following:
Note: Recovery can take one to two hours to complete. The length of time depends on the method you use.
If you use recovery discs, the recovery process will take about two hours.
1. Make the CD/DVD drive the first startup device in the startup sequence using the following procedure:
a. Press and hold down the F1 key, and then turn on the computer. When the logo screen is displayed
or if you hear repeating beeps, release the F1 key. The ThinkPad Setup opens.
b. Use the arrow keys to select Startup ➙ Boot.
c. Select the CD/DVD drive as the 1st Boot Device.
Note: The rest of the recovery process is fully automated and no action is required by you. The
computer will restart into the Microsoft Windows desktop several times and you might experience
periods when no activity is apparent on the screen for several minutes at a time. This is normal.
10. When the recovery process is complete, the Set Up Windows screen is displayed. Follow the
instructions on the screen to complete the Windows setup.
11. After you have completed the Windows setup, you might want to restore the original startup sequence.
Start the ThinkPad Setup and then press F9 to restore the default settings. Press F10 to save and exit
the ThinkPad Setup.
Note: After restoring a drive to the factory default settings, you might need to reinstall some device drivers.
Passwords
As many as three passwords may be needed for any ThinkPad Notebook: the power-on password (POP),
the hard-disk password (HDP), and the supervisor password (SVP).
If any of these passwords has been set, a prompt for it appears on the screen whenever the computer is
turned on. The computer does not start until the password is entered.
Exception: If only an SVP is installed, the password prompt does not appear when the operating system
is booted.
Power-on password
A power-on password (POP) protects the system from being powered on by an unauthorized person. The
password must be entered before an operating system can be booted. For how to remove the POP, see
“How to remove the power-on password” on page 39.
Hard-disk password
There are two hard-disk passwords (HDPs):
• User HDP—for the user
• Master HDP—for the system administrator, who can use it to get access to the hard disk even if the user
has changed the user HDP
Note: There are two modes for the HDP: User only and Master + User. The Master + User mode requires
two HDPs; the system administrator enters both in the same operation. The system administrator then
provides the user HDP to the system user.
For how to remove the POP, see “How to remove the hard-disk password” on page 39.
Supervisor password
A supervisor password (SVP) protects the system information stored in the ThinkPad Setup. The user must
enter the SVP in order to get access to the ThinkPad Setup and change the system configuration.
Attention: If the SVP has been forgotten and cannot be made available to the service technician, there is no
service procedure to reset the password. The system board must be replaced for a scheduled fee.
(B) If an SVP has been set and is known by the service technician:
1. Turn on the computer.
2. When the ThinkPad logo comes up, immediately press F1 to enter ThinkPad Setup.
3. Select Security, using the cursor directional keys to move down the menu.
4. Select Password.
5. Select Power-On Password.
6. Type the current SVP in the Enter Current Password field. then leave the Enter New Password field
blank, and press Enter twice.
7. In the Changes have been saved window, press Enter.
8. Press F10; then, in the Setup Notice window, select Yes.
To remove a user HDP that has been forgotten, when the SVP and the master HDP are known, do the
following:
1. Turn on the computer.
2. When the ThinkPad logo comes up, immediately press F1 to enter ThinkPad Setup.
3. Select Security, using the cursor directional keys to move down the menu.
4. Select Password.
Power management
To reduce power consumption, the computer has three power management modes: screen blank, sleep
(standby in Windows XP), and hibernation.
To end screen blank mode and resume normal operation, press any key.
If a “suspend time” has been set on the timer, and the user does not do any operation with the keyboard, the
TrackPoint, the hard disk, the parallel connector, or the diskette drive within that time, the computer goes
into sleep (standby) mode automatically.
Note: Even if you do not set the low-battery alarm, the charge indicator notifies you when the battery is low,
and then the computer enters the power-saving mode automatically.
To cause the computer to return from sleep (standby) mode and resume operation, do one of the following:
• Press the Fn key.
• Open the LCD cover.
• Turn on the power switch.
Also, in either of the following events, the computer automatically returns from sleep (standby) mode and
resumes operation:
• The ring indicator (RI) is signaled by a serial device or a PC Card device.
• The time set on the resume timer elapses.
Note: The computer does not accept any input immediately after it enters sleep (standby) mode. Wait a
few seconds before taking any action to reenter operation mode.
Hibernation mode
In hibernation mode, the following occurs:
• The system status, RAM, VRAM, and setup data are stored on the hard disk.
If you have defined one of the following actions as the event that causes the system to go into hibernation
mode, perform that action.
• Closing the lid.
• Pressing the power button.
Also, the computer goes into hibernation mode automatically in either of the following conditions:
• If a “hibernation time” has been set on the timer, and if the user does not do any operation with the
keyboard, the TrackPoint, the hard disk drive, the parallel connector, or the diskette drive within that time.
• If the timer conditions are satisfied in suspend mode.
When the power is turned on, the computer returns from hibernation mode and resumes operation. The
hibernation file in the boot record on the hard disk drive is read, and system status is restored from the
hard disk drive.
Symptom-to-FRU index
This section contains following information:
• “Numeric error codes” on page 42
• “Error messages” on page 42
• “No-beep symptoms” on page 42
• “LCD-related symptoms” on page 43
• “Intermittent problems” on page 43
• “Undetermined problems” on page 43
The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most
likely cause is listed first, in boldface type.
Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or
action, in sequence.” If replacing a FRU does not solve the problem, put the original part back in the
computer. Do not replace a nondefective FRU.
This index can also help you determine, during regular servicing, what FRUs are likely to need to be
replaced next.
A numeric error is displayed for each error detected in POST or system operation. In the displays, n can
be any number.
If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not
described there, go to “Intermittent problems” on page 43.
Note: For a device not supported by diagnostic codes in the ThinkPad Notebooks, see the manual for
that device.
Error messages
Table 3. Error messages
Symptom or error (beeps, if any) FRU or action, in sequence
Fan error. 1. Fan.
(four short beeps, one long beep) 2. Thermal grease.
3. System board.
No-beep symptoms
Table 4. No-beep symptoms
Symptom or error FRU or action, in sequence
No beep, power-on indicator on, LCD blank, and no 1. Make sure that every connector is connected
POST. tightly and correctly.
2. DIMM.
3. System board.
No beep, power-on indicator on, and LCD blank during 1. Reseat DIMM.
POST. 2. System board.
The power-on password prompt appears. A power-on password or a supervisor password is set.
Type the password and press Enter.
The hard-disk password prompt appears. A hard-disk password is set. Type the password and
press Enter.
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty.
However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and
it should be replaced.
Notes:
• This policy applies to all ThinkPad Notebooks purchased on 1 January, 2008 or later.
• Lenovo will not provide replacement if the LCD is within specification as we cannot guarantee that any
replacement LCD will have zero pixel defects.
• One pixel consists of R, G, B sub-pixels.
Intermittent problems
Intermittent system hang problems can be due to a variety of causes that have nothing to do with a hardware
defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be
considered only when a problem recurs.
Undetermined problems
If the diagnostic tests did not identify the adapter or device that has failed, if wrong devices are installed,
or if the system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate
FRUs that have no defects).
Verify that the power supply being used at the time of the failure is operating correctly. (See “Power system
checkout” on page 34)
Caps Lock mode is enabled. You can enter all alphabetic characters (A-Z) in
uppercase without pressing the Shift key.
Wireless status:
Press F9 to enable or disable the wireless features. You can quickly change the
power state of each feature in the list.
2 Power status • Green: The ac power adapter is connected. If a battery is installed on the computer,
it is charged when this indicator is on.
• Off: The ac power adapter is not connected.
4 Sleep (standby)
status
Speaker volume
down (F2)
Speaker volume up
(F3)
Microphone mute When you press the microphone mute key, all of the recording devices are set on mute or
(F4) unmute; this is the default setting.
Launching the If you press F5, the camera and audio settings window is opened and the camera preview is
camera and audio turned on. From this window, you can change the camera and audio settings.
settings (F5)
Display brightness up The computer display becomes brighter. The purpose of this method is to change the
(F8) brightness level temporarily. To change the default brightness level, change the settings of the
Power Option in the Control Panel or use the Power Manager
Play/pause (F11)
Next track/scene
(F12)
This chapter presents notices related to removing and replacing parts. Read this chapter carefully before
replacing any FRU.
Screw notices
Loose screws can cause a reliability problem. In the ThinkPad Notebook, this problem is addressed with
special nylon-coated screws that have the following characteristics:
• Keep the screw kit (for the P/N, see “Miscellaneous parts” on page 110) in your tool bag.
• Always use new screws.
• Use a torque screwdriver if you have one.
• Plastic to plastic
Turn an additional 90 degrees after the screw head touches the surface of the plastic part:
If you replace the system board, you must restore the serial number of the system unit to its original value.
Before replacing the system board, save the original serial number by doing the following:
1. Install the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later, and restart the
computer.
2. From the main menu, select 1. Set System Identification.
3. Select 2. Read S/N data from EEPROM.
The serial number of each device in your computer is displayed; the serial number of the system unit is
listed as follows:
• 20: Serial number
Note: The serial number of the system unit is also written on the label attached to the bottom of the computer.
After you have replaced the system board, restore the serial number by doing the following:
1. Install the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later and restart the
computer.
2. From the main menu, select 1. Set System Identification.
3. Select 1. Add S/N data from EEPROM. Follow the instructions on the screen.
If the MTM and Product ID numbers differ from each other on the rear label, use what is shown for the
Product ID field. See example below:
When you replace the system board, you must set the UUID on the new system board as follows:
1. Install the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later, and restart the
computer.
2. From the main menu, select 4. Assign UUID. A new UUID is created and written. If a valid UUID already
exists, it is not overwritten.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write
function on the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later.
1. Insert the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later, and restart the
computer.
2. From the main menu, select 6. Set ECA Information.
3. To read ECA information, select 2. Read ECA/rework number from EEPROM and follow the
instruction.
4. To read box build date, select 5. Read box build date from EEPROM, and follow the instruction on
the screen.
After an ECA has been applied to the machine, the EEPROM must be updated to reflect the ECA's
application. Use the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later to update the
EEPROM.
Note: Only the ECA number is stored in the EEPROM. The machine type of the ECA is assumed be the same
as the machine type of the machine that had the ECA applied to it.
1. Insert the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later, and restart the
computer.
2. From the main menu, select 6. Set ECA Information.
3. To write ECA information, select 1. Write ECA/rework number from EEPROM, and follow the
instruction.
4. To write box build date, select 4. Write box build date from EEPROM, and follow the instruction on
the screen.
If the system board is being replaced, try to read the ECA information from the old system board and transfer
the information to the new system. If the system board is inoperable, this will not be possible.
This chapter presents directions and drawings for use in removing and replacing a FRU. Be sure to observe
the following general rules:
1. Do not try to service any computer unless you have been trained and certified. An untrained person runs
the risk of damaging parts.
2. Before replacing any FRU, review Chapter 7 “FRU replacement notices” on page 49.
3. Begin by removing any FRUs that have to be removed before replacing the failing FRU. Such FRUs are
listed in each FRU replacement section. Remove them in the order in which they are listed.
4. Follow the correct sequence in the steps for removing a FRU, as given in the drawings by the numbers
in square callouts.
5. When turning a screw to replace a FRU, turn it in the direction as given by the arrow in the drawing.
6. When removing a FRU, move it in the direction as given by the arrow in the drawing.
7. To put the new FRU in place, reverse the removal procedure and follow any notes that pertain to
replacement. For information about connecting and arranging internal cables, see Chapter 9 “Locations”
on page 93.
8. When replacing a FRU, use the correct screw(s) as shown in the procedures.
DANGER
Before removing any FRU, turn off the computer, unplug all power cords from electrical outlets,
remove the battery pack, and then disconnect any interconnecting cables.
Attention: After replacing a FRU, do not turn on the computer until you have made sure that all screws,
springs, and other small parts are in place and none are loose inside the computer. Verify this by shaking
the computer gently and listening for rattling sounds. Metallic parts or metal flakes can cause electrical
short circuits.
Attention: The system board is sensitive to, and can be damaged by, electrostatic discharge. Before
touching it, establish personal grounding by touching a ground point with one hand or by using an
electrostatic discharge (ESD) strap (P/N 6405959).
To remove the SIM card, you need to remove the battery pack first. (See “1010 Battery pack” on page 54.)
After you finish the servicing, make sure that you insert the card back into the slot firmly.
1
2
DANGER
Use only the battery specified in the parts list for your computer. Any other battery could ignite or explode.
Unlock the battery latch 1 . Holding the battery lock lever in the unlocked position 2 , remove the battery pack in
the direction shown by arrow 3 .
1 2
When installing: Install the battery pack in the slot. Make sure that the battery latch is in the locked position.
When installing: Make sure that the bezel is correctly oriented as shown in the following figure.
1
1
1
1
1 1
Note: If only one memory module is used on the computer you are servicing, the card must be installed in SLOT-0
( a : lower slot), but not in SLOT-1 ( b : upper slot).
When installing: Insert the notched end of the memory module into the socket. Press the memory module firmly,
and pivot it until it snaps into place. Make sure that it is firmly installed in the slot and does not move easily.
Attention:
• Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper
handling can cause damage and permanent loss of data.
• Before removing the drive, have the user make a backup copy of all the information on it if possible.
• Never remove the drive while the computer is operating or is in suspend mode.
Table 15. Removal steps of PCI Express Mini Card for wireless LAN
In step 1 , unplug the jacks by using the removal tool antenna RF connector (P/N: 08K7159) or pick the connectors
with your fingers and gently unplug them in the direction of the arrow.
1
1
Note: In models with a wireless LAN card that has three antenna connectors, plug the gray cable (MAIN) into the
jack marked TR1, the white cable (third) into the jack marked RO or TR3, and the black cable (AUX) into the
jack marked TR2 on the card.
Table 16. Removal steps of PCI Express Mini Card for wireless WAN
In step 1 , unplug the jacks by using the removal tool antenna RF connector (P/N: 08K7159) or pick the connectors
with your fingers and gently unplug them in the direction of the arrow.
1
1
When installing: Plug the orange cable into the jack marked MAIN, and the blue cable into the jack marked
AUX on the card.
Attention:
• Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper
handling can cause damage and permanent loss of data.
• Before removing the drive, have the user make a backup copy of all the information on it if possible.
• Never remove the drive while the computer is operating or is in suspend mode.
DANGER
Use only the battery specified in the parts list for your computer. Any other battery could ignite or explode.
1
1
When installing: Make sure the screws have been fastened to secure to keyboard.
8 5
When installing: Make sure that the connectors are attached firmly.
When installing: Attach the keyboard so that the keyboard edge is under the frame as shown in the following figure.
1 1
1
1
1
1 1
1
2
2 2
2
2
When installing: Make sure that the connector is attached firmly to the system board.
6
6
6
6
6
6 6
6 6
6
Remove the top case assembly in the direction shown by the arrow 7 , and then detach the connector 8 .
When installing: Make sure that the connector is attached firmly to the system board.
When installing: Make sure that the connector on the bottom side of the card is attached firmly to the system board.
1
1
When installing: Attach the speaker assembly and route the cable as shown in the following figure, and make sure
that the speaker connector is attached firmly.
Note: Dropping a system board from a height of as little as 6 inches so that it falls flat on a hard bench can subject
the accelerometer to as much as 6,000 G's of shock.
• Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or composite.
• If a system board is dropped, you must test it, using PC-Doctor for DOS, to make sure that the HDD Active
Protection System™ still functions.
Note: If the test shows that the HDD Active Protection System is not functioning, be sure to document the drop
in any reject report, and replace the system board.
• Avoid rough handling of any kind.
• At every point in the process, be sure not to drop or stack the system board.
• If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated
conductive surface.
After replacing the system board, run PC-Doctor for DOS to make sure that the HDD Active Protection System
still functions. The procedure is as follows:
1. Place the computer on a horizontal surface.
2. Run Diagnostics ➙ ThinkPad Devices ➙ HDD Active Protection Test.
Attention: Do not apply physical shock to the computer while the test is running.
b
a
b
a
3 2
2
4
When installing: Make sure that the connector is attached firmly to the system board.
When installing:
• Make sure that the cables are attached to the cable guides firmly.
• Make sure that you route the cables correctly and you tape up the cables in the proper positions as shown in
the following figure.
6
6 6
• When you route the cables, make sure that they are not subjected to any tension. Tension could cause the cables
to be damaged by the cable guides, or a wire to be broken.
a
b
1170 CPU
For access, remove these FRUs in order:
• “1010 Battery pack” on page 54
• “1020 ExpressCard blank bezel” on page 55
• “1030 Bottom slot cover” on page 56
• “1040 Optical drive or travel cover” on page 57
• “1060 Hard disk drive assembly” on page 59
• “1070 PCI Express Mini Card for wireless LAN” on page 61
• “1080 PCI Express Mini Card for wireless WAN” on page 62
• “1080 mSATA solid state drive” on page 63
• “1090 Backup battery” on page 64
• “1110 Keyboard” on page 65
• “1120 Top case assembly” on page 66
• “1130 Bluetooth daughter card” on page 69
• “1140 Express sub card” on page 70
• “1150 Speaker assembly” on page 71
• “1160 System board assembly and fan assembly” on page 73
1 3
When installing: Place the CPU above the CPU socket, and then rotate the head of the screw in the direction shown
by arrow 3 to secure the CPU.
The new base cover FRU is shipped with a kit containing labels of several kinds.
If the Windows Authentication label (COA) 1 is attached to a part that is replaced, return the old part with the
label attached to the customer, or provide a letter to the customer stating what the label was originally on the
system and what the label part number, serial number, and product key were.
When you replace the base cover, apply the following labels:
Following labels need to be peeled off from the old base cover, and need to be put on the new base cover.
5 Onboard LAN MAC address label or Ethernet label 14 China 3G Logo wireless WAN label
8 China 3G wireless WAN label 17 Non Encryption label or Indonesia rating label
1 2 3 4 5
23 6
22 7
8
21 9
20 10 13
11
19 12
18 14
17 15
16
When installing: Make sure that the connector is attached firmly to the system board.
In step 5 , release wireless antenna cables from the cable guides.
2 2
2
2
2 2
2
2 2
When installing: Make sure that all the latches are attached firmly. Then secure the bezel with the screws.
1
2
2030 LCD panel, LCD cable, LCD rear cover assembly, and hinges
For access, remove these FRUs in order:
• “1010 Battery pack” on page 54
• “1030 Bottom slot cover” on page 56
• “1040 Optical drive or travel cover” on page 57
• “1070 PCI Express Mini Card for wireless LAN” on page 61
• “1080 PCI Express Mini Card for wireless WAN” on page 62
• “1080 mSATA solid state drive” on page 63
• “1110 Keyboard” on page 65
• “1120 Top case assembly” on page 66
• “1190 LCD unit” on page 83
• “2010 LCD bezel assembly” on page 85
• “2020 Integrated camera” on page 86
Table 31. Removal steps of LCD panel, LCD cable, and LCD rear cover assembly
1 1
3
2
1 1
Table 33. Removal steps of Wireless LAN antenna assembly, wireless WAN antenna assembly, and LCD rear cover
assembly
Release the antenna cables from the cable guides of the LCD rear cover assembly and from the hinges.
1 2 2 2 2 1
1 1
Cable routing: When you install the antenna assembly, route the cables as shown in the following figure. As you
route the cables, make sure that they are not subjected to any tension. Tension could cause the cables to be
damaged by the cable guides, or a wire to be broken.
a b c d
Note: Some models might have a third white cable for wireless LAN.
Front view
1
2
14
3
13
12
15 110
10
4
5
7
9 8
8 ExpressCard slot
1: For the description of the power status indicator, see Chapter 5 “Status indicators” on page 45.
8 2
3
4
5
6
7
1: For the description of the sleep (standby) status indicator, see Chapter 5 “Status indicators” on page 45.
Bottom view
1
2
3
4
1:The memory modules, hard disk drive, and wireless LAN/WAN cards are located underneath the
bottom slot cover.
Notes:
• Each FRU is available for all types or models, unless specific types or models are specified.
• FRU with specific models listed and described as xxU (where U is an example of a country designator) should be
used for all models ending in U.
• FRU with specific models listed and described as 3Dx (where 3D is an example of a unique configuration) should be
used for all of these models, unless specific country or region designator is specified.
• A CRU (customer replaceable unit) is identified by a single asterisk (*) or two asterisks (**) in the CRU ID column. An
N in the CRU ID column means that the part is not a CRU. A single asterisk (*) means that the part is a Self-service
CRU; two asterisks (**) means that the part is an Optional-service CRU.
External CRU statement to customers:
Some problems with your product can be resolved with a replacement part you can install yourself, called
a “Customer Replaceable Unit” or “CRU.” Some CRUs are designated as Self-service CRUs and others are
designated as Optional-service CRUs. Installation of Self-service CRUs is your responsibility; you may request
that Lenovo installs an Optional-service CRU according to the warranty service for your product. Where you are
installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped
with your product and are available from Lenovo at any time upon request. You may find a list of CRUs in the
publications that ship with your product or at http://www.lenovo.com/CRUs. You may be required to return the
defective part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label,
and a container will be included with the replacement CRU; and (2) you may be charged for the replacement CRU if
Lenovo does not receive the defective part within thirty (30) days of your receipt of the replacement CRU. See your
Lenovo Limited Warranty documentation for full details.
ThinkPad computers contain the following types of CRUs:
– Self-service CRUs: These CRUs unplug or are held by no more than two screws. Examples of these types
of CRUs include the ac power adapter, power cord, battery, and hard disk drive. Other Self-service CRUs
depending on product design may include the memory module, wireless card, keyboard, and palm rest with
finger print reader and touchpad.
– Optional-service CRUs: These CRUs are isolated parts within the computer that are concealed by an access
panel that is typically secured by more than two screws. Once the access panel is removed, the specific
CRU is visible.
• FRUs marked with OP are available as options.
21
2
3
20
19
18
4
17 5
16 6
15
7
14
13
8
12
9
11
10
Keyboard
Table 36. Parts list—Keyboard
Language FRU no. CRU
ID
Arabic 04W0805 04W0769 **
Belgian 04W0806 04W0770
Brazilian Portuguese 04W0804 04W0768
Bulgarian 04W0807 04W0771
Canadian French (058) 04W0802 04W0766
Canadian French (Acnor) 04W0801 04W0765
Czech 04W0808 04W0772
Danish 04W0809 04W0773
Dutch 04W0819 04W0783
Finnish, Swedish 04W0826 04W0790
French 04W0811 04W0775
German 04W0812 04W0776
Greek (U.S. English and Greek layout) 04W0813 04W0777
Hebrew 04W0814 04W0778
Hungarian 04W0815 04W0779
Icelandic 04W0816 04W0780
Italian 04W0817 04W0781
Japanese 04W0831 04W0795
Kazakhstan 04W0818 04W0782
Korean 04W0832 04W0796
Latin American Spanish 04W0803 04W0767
Norwegian 04W0820 04W0784
Polish 04W0821 04W0785
Portuguese 04W0822 04W0786
Russian 04W0823 04W0787
Slovak 04W0824 04W0788
Slovenian 04W0825 04W0789
Miscellaneous parts
Table 37. Parts list—Miscellaneous parts
FRU FRU no. CRU
ID
Screw kit (including nylon-coated screws): 04W1840 N
• M2 × 3 mm (black), wafer head (18)
• M2 × 3.5 mm (silver), wafer head (8)
• M2 × 4.5 mm (black), wafer head (4)
• M2 × 6 mm (black), wafer head (27)
• M2.5 × 6 mm (black), wafer head (4)
• M3 × 2.8 mm (black), wafer head (4)
LCD rubber 04W1839 *
Rubber cap 04W1838 *
ac power adapters
Table 38. Parts list—2-pin ac power adapters
FRU FRU no. CRU ID
2-pin (65 W, 20 V) adapter (models CTO, xxE, xxF, xxJ, xxL, xxP, xxS, xxU, xxY) 42T5282 *
2-pin (65 W, 20 V) adapter (models CTO, xxE, xxF, xxJ, xxL, xxP, xxS, xxU, xxY) 42T4423
2-pin (65 W, 20 V) adapter (models CTO, xxE, xxF, xxJ, xxL, xxP, xxS, xxU, xxY) 42T4419
2-pin (65 W, 20 V) adapter (models CTO, xxP) 45N0080
2-pin (90 W, 20 V) adapter (models CTO, xxE, xxF, xxJ, xxL, xxP, xxS, xxU, xxY) 42T4427
2-pin (90 W, 20 V) adapter (models CTO, xxE, xxF, xxJ, xxL, xxP, xxS, xxU, xxY) 42T4431
2-pin (90 W, 20 V) adapter (models CTO, xxE, xxF, xxJ, xxL, xxP, xxS, xxU, xxY) 42T4435
2-pin (90 W, 20 V) adapter (models CTO, xxE, xxF, xxJ, xxL, xxP, xxS, xxU, xxY) 42T4439
Power cords
A ThinkPad power cord for a specific country or region is usually available only in that country or region:
Recovery discs
Table 43. Parts list—Windows 7 Home Basic (32 bit) recovery DVDs
Language P/N CRU ID
Arabic 03W8011 N
Brazilian Portuguese 03W8012
French 03W8015
Indian English 03W8014
Portuguese 03W8016
Russian 03W8017
Serbian-Latin 03W8222
Simplified Chinese 03W8013
Spanish 03W8018
Turkish 03W8019
US English 03W8020
Table 44. Parts list—Windows 7 Home Premium (32 bit) recovery DVDs
Language P/N CRU ID
Indian English 03W8022 N
Simplified Chinese 03W8021
US English 03W8023
Table 45. Parts list—Windows 7 Home Premium (64 bit) recovery DVDs
Language P/N CRU ID
Arabic 03W8024 N
Brazilian Portuguese 03W8025
C&L Croatian (English/Slovenian/Croatian) 03W8049
C&L EMEA (Dutch/French/German/Italian/English) 03W8047
C&L HongKong (Simplified Chinese/English) 03W8048
C&L Nordics (Danish/Finnish/Swedish/Norwegian/English) 03W8046
Cezch 03W8028
French 03W8029
German 03W8031
Greek 03W8030
Hebrew 03W8032
Hungarian 03W8033
Japanese 03W8034
Korean 03W8035
Polish 03W8036
Portuguese 03W8037
Romanian 03W8038
Russian 03W8039
Serbian-Latin 03W8042
Simplified Chinese 03W8026
Slovakian 03W8040
Spanish 03W8041
Traditional Chinese 03W8027
Turkish 03W8043
US English 03W8045
US English disable 03W8044
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document. The furnishing of this document does not give you any license to these patents. You can send
license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply
to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in new editions of the publication.
Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo
or third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of
the materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been
made on development-level systems and there is no guarantee that these measurements will be the same
on generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.
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The following terms are trademarks of Lenovo in the United States, other countries or both:
IBM (used under license) is trademark of the International Business Machines Corporation in the United
States, other countries, or both.
Microsoft
Windows
The following terms are trademarks of Intel Corporation or its subsidiaries in the United States, other
countries, or both:
Intel
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Other company, product, or service names may be the trademarks or service marks of others.
*0A60575_01*