Resume - Gokulsoman
Resume - Gokulsoman
Resume - Gokulsoman
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Email: [email protected]
[email protected]
1
Professional April 2016 to date (IT Support Specialist)
Employment ==============
Experience Employer: PRIME3SG IT Solutions Pvt Ltd - Chennai, India
and 3SG Information Technology Pvt Ltd - Chennai, India
Technical Environment – Windows Server 2008 R2; Windows Server 2012 / 2016;
Office 365; Citrix Server; SonicWALL Firewall; Hyper-V; Network NOC; FTP
Responsibilities
Maintain DNS Server (Windows Server 2012 / 2016) ADSI user profile management
and Hyper-V config setup
SonicWALL TZ 215, 300 Administration and Configuration. Site to Site VPV Setup
Installing and configuring computer hardware operating systems and applications
FTP Server Setup (FileZilla).
Monitoring and maintaining NOC (SolarWinds) & Dell SonicWall (Firewall / VPN)
setup
Citrix XenApp / XenDesktop 7.13 Installation and Management
Troubleshooting system and network problems and diagnosing and solving
hardware or software faults
* OnBase 16 ERP installation and management.
Providing support, including procedural documentation and relevant reports
Network Data Flow & Citrix Data flow documents preparation
Supporting the roll-out of new applications
Responding within agreed time limits SLA
Working continuously on a task until completion (or referral to third parties, if
appropriate).
Supporting O365 and Skype for Business Administration and Management
Rapidly and effectively establishing a good working relationship with customers
and other professionals
Testing and evaluating new technology
Server backup and Disk group monitoring
Set up workstations with computers and required peripheral devices
Cisco Router and PPPoE Network Switch Management
Monitor computer hardware to ensure proper functionality
Install and configure appropriate software and functions according to specifications
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and
computer equipment
Perform troubleshooting to diagnose and resolve problems (repair or replace parts,
debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Email migration (Rackspace to Office 365)
Identify computer or network equipment shortages and place orders
Set up hardware and install and configure software and drivers
Maintain and repair technological equipment (e.g. routers, Firewall) or peripheral
devices
SCCM Implement and Testing (PRIMEAE network)
2
July 2013 to April 2016 (IT Junior Executive - Manufacturing Execution System)
==================
Employer: Hyundai MOBIS India Pvt Ltd - Chennai, India
Responsibilities
Checking MES Equipment Health Status (PPC, IPC, Barcode Printer, Network
Switch, Barcode Scanner& RFID).
Responsible for the operation of the Manufacturing Execution System, for a
24X7 CAR manufacturing facility
Play a role as a MES system Support at the plant site
Support to update the application on each stage computer and main line server
Work with MES system integrators for all the future upgrades, enhancements
and change control
Maintain Troubleshooting guide for each and every MES equipment
Develop and support a back-up system for factory computers (IPC - PLC) in
cooperation with the engineering and Maintenance Departments
Maintain Production Work History Data’s in Database Server
Assign Torque Value & Checking Corresponding Spec given from MES to PLC.
Manage CAR Data (Data Backup) for the past year
Database Backup and Restore & Disaster Recovery Checking
Trouble Shoot MES System Hardware and Network Related Issues (Module,
Audio & Airbag Lines)
Performs other duties or special projects as assigned
Ability to complete multiple simultaneous projects in a timely manner.
Perform other duties as instructed by Supervisor.
Need to be self-motivated and proactive to stay ahead of any issues.
Jan 2012 to June 2013 (System Administrator (IT Hardware & Networking)
==================
Employer: St. Jude’s Public School & Junior College, Kotagiri, India
Responsibilities
Provision of stellar support to faculty, staff, and students via e-mail, walk-in, and
ticketing system
Use of sound judgment to manage volume by evaluating priorities.
Create, organize and manage technical documentation and databases as
needed
Tracking and closing all trouble tickets and work orders.
Participate in team and departmental projects.
Communicate with vendors to resolve end user problems.
Manage equipment/hardware database.
Assist technology staff with projects/duties that might fall outside of your
skillset.
Manage two audio racks, as well as operate during smaller school events.
3
Jan 2011 to Oct 2011 (Sr. System Assistant Co-ordinator EDP (IT Networking)
==================
Employer: Adwaith Lakshmi Industries Ltd., Coimbatore, India
Technical Environment – Windows Server 2003; Windows Server 2008; SQL 2008
Responsibilities
Responsibilities
Handle daily technical support activities on desktop support, data network and
server management.
Expand clients and communicate to Account Manager by determining new
opportunities.
Setup desktop computers and peripherals and test network connections.
Install and test desktop software applications and internet browsers.
Test computers to ensure proper functioning of computer systems.
Train end users on usage of computer hardware and software.
Develop and manage effective professional working relationships with co-
workers.
Extend computer support for systems’ software and hardware.
Setup computers and install software for various applications and programs.
Interact with staff on desktop problems and their resolution.