SV Hotel v9.5
SV Hotel v9.5
SV Hotel v9.5
Table of Contents
Index 0
Hotel Manual 3
1 Hotel Manual
1.1 Hotel - System Setup
Room Telephone
Each telephone in a hotel room must be assigned in Hotel Room Extension Setup, this will allow the
receptionist to check the room in/out, set room status and hotel features.
You may also want to check with the hotel manager which features (service codes) the hotel room
telephones have access to, most features are available at default, you may need to place the hotel room
telephones in their own Class of Service number in Class of Service per night mode and disable some
features in COS.
It is common for the extension number of the telephone to be the same as the hotel room number, use
System Numbering to setup the system numbering plan and assign the telephone numbers to the hotel
room telephones in Extension Basic Setup.
If the telephones in the room support Caller ID you can enable this per extension in SLT Basic Setup.
From R3 software the Last Number Dialled and Caller ID history is deleted upon checkout.
Reception Telephone
The hotel reception telephone will be used to check rooms in/out, set room status and assign hotel
features, it will also be the extension called when a room dials the Operator/Reception service code.
The reception telephone may also have a DSS console assigned to show the status of all hotel room
telephones.
The reception telephone should be assigned the following features in Hotel Class of Service Setup (the
Class of Service number is assigned to the telephone in Class of Service per night mode; you may want to
put only the reception telephone in its class of service number):
Check In Operation
Check Out Operation
Room Status Output
Changing DND for other extensions
Wake-Up call setup for other extensions
Changing room status for other extensions
Changing restriction class for other extensions
Room to Room Call Restriction
The hotel reception phone may also want the DND/Call Forward override option enabling in COS.
4
The system also has a room monitor option which must be setup between two single line telephones,
therefore you will need to install a seperate SLT at reception for this.
The telephones at reception and in the rooms will need 'SLT Room Monitor' set in Hotel Class of Service
Setup.
Note: Up to a maximum of 16 telephones can b e set for Wake Up calls for the same time.
If more then 16 telephones are set for the same time, the time for the Wake Up Call for those additional
phones is moved to the next minute.
Toll Restriction
When a room is checked in the telephone can be given a different Toll Restriction class, this would usually
have no restrictions. When the room is checked out it would typically have a fully restricted.
The toll restriction class when checked in is assigned in Hotel Room Extension Setup.
The toll restriction class when checked out is assigned in Hotel Room Extension Setup.
Class of Service
All extensions (including hotel room telephones) are assigned a Class of Service number in Class of
Service per Night Mode.
The class of service number assigned to the hotel room is not effected when the room is checked in or out.
As well as the standard system features in COS there are also some hotel related features in Hotel Class
of Service setup.
Hotel room telephones can have single digit dialling to simplify the telephone operation.
The single digit can be translated into any Service Code, extension number or Department Group pilot
number.
Hotel single digit dialling is setup in Hotel Single Digit Routing.
InMail Card
Hotel Manual 5
The optional InMail card can provide voice announcements for Wake Up Calls at the room telephone.
The system can play an announcement when the guest sets and answers their Wake Up call.
Print Out
The system can print out the following reports via a CTA adapter (Serial adapter) or via the LAN interface
using the port defined in PRG10-20-13:
Note: CTA fitted to Model C telephone is not supported on an LTA b lade.
Reports Output by using service code 742 (Refer to Hotel - Receptionist Guide for instructions)
Room Status
Room Call Restriction
Do Not Disturb
Message Waiting
Wake Up Calls
Reports Output automatically if set in Hotel Report Printing
Wake Up Calls not answered
Check Out sheet
END
END
Note that the Call Count information does not operate, the value will always be 0. Use the SMDR output for
call information.
In order to charge the guest for their telephone calls you must connect a Call Logging device to the system,
refer to the SMDR section of the system manuals for details.
The system does not support call costing for analogue trunks, this must be done by the external call
logging device.
The system does support Advice of Charge for ISDN lines, this is setup in COS for AOC & Cost Multiplier
AOC.
Prior to V8.00 software the name of the hotel guest, as entered via the PMS interface, was only displayed
on non-hotel Dterm extensions. From V8.00 software this feature has been enhanced by the addition of 3
new programming commands in order to specify onto which Dterm extensions the guest name is
displayed. The commands are:
PRG42-03-14 - Show guest name on other guest phone. This enables the display of hotel guest names
on other hotel phones. E.g. when calling from room 210 to room 211.
PRG42-03-15 - Show this guest name on staff phones. This permits the display of the selected hotel
guest names on staff (non-hotel) phones. If this is disabled then the guest name will not be sent to be
displayed on a non hotel phone.
PRG42-03-16 - Show guest name on this staff phone. This permits the display of hotel guest names on
selected staff (non-hotel) phones. If this is disabled the hotel guest name will be sent but not displayed
on the non-hotel guest phone.
Hardware
The PMSU application software runs from a CF-card inserted into a PVAA blade which uses a slot in a
SV8100 system. Updates may be installed using a USB memory stick plugged into the USB host socket.
The Ethernet connects the PMSU to the telephone systems, the voicemail system UM8000 and to the
Fidelio interface computer IFC. The IP settings of this Ethernet interface are controlled by the SV8100.
Protocols
The PMSU connects with one or two TCP/IP connections to the SV8100s.
One connection is using the Nitsuko PMS protocol to control the features and to get results and status
reported. The second connection is attaching the SMDR port to collect the call charge information.
The PMSU has been designed to work to the Fidelio Interface Application Specification (FIAS) 2.11 and has
been approved by microsFIDELIO to work to this specification.
Hotel Manual 7
The connection to the UM8000 is using the FIAS2.11 Fidelio protocol as well.
The homepage of the PMSU is divided into four fields, grouped into a left and right panel. In the right panel,
static information is displayed like the firmware version, but also its IP settings which are taken form the
SV8100. In the left panel, there are three fields with icons which open additional pages.
Configuration
This field is for configuring the PMSU settings, a click on the restart icon restarts the application
and allows the changed settings to become active.
Administration
In this field are tools for maintaining the running system.
Others
Here are the on-line manuals as well as the demonstration applet.
Within this manual, a click on one of the icons jumps to the appropriate chapter.
PBX Configuration
In addition to the other configuration settings required for hotel operation on the PBX, it is necessary to set
specific programming commands for the PMS adapter to operate correctly in conjuction with the hotel
operation.
8
System IP Configuration
It is necessary to configure the IP address of the PBX for the PMS and SMDR connections.
PRG 10-12-01
Set the IP address for the PBX system.
PRG 10-12-02
Set the subnet mask for the PBX system.
PRG 10-12-03
Set the IP address of the default gateway
PMS Settings
In addition to the IP address the PMS interface requires configuration changes on the PBX in order to
communicate successfully.
Although most of programming commands PRG 42-06 and PRG 42-08 may stay at default the settings are
listed for reference:
PRG 42-05-01
set the protocol type to 1:"Fidelio" This will enable the room status code translation of PRG 42-08.
PRG 42-06-01
set the system port for the PMS connection (the default is 5129).
PRG 42-06-02
3:00am AutoRoomScan
If set to 1:On, all checked-in hotel rooms are automatically scanned at 3:00am, set to status 2 =
dirty and reported as such to the PMS. If PRG 42-05-05 ist set to 1, the status is translated
according to PRG 42-08.
Default = 0:Off
PRG 42-06-03
Check In Message Type
If set to 1:On, a message is sent to the PMS when a room is checked in at the PBX.
Default = 0:Off, Rooms are never checked in from PBX.
PRG 42-06-04
This defines the the room status change when a clean occupied room (with status 1) is checked
out.
0 = Off - the PBX sets the room state to 0 = clean, inspected and vacant
1 = On - the PBX sets the room state to 4 = inspection required and sends an appropriate
message to the PMS. If PRG 42-05-05 ist set to 1, the status is translated according to PRG 42-08.
Default = 0:Off.
When the PMS checks in a guest, the room state will be changed to 1 (clean and occupied), when
it was 0 (clean and vacant) before. Both mean 'clean'. So actually, checking in a guest does not
change the room state. FIAS 2.11 does not specify setting a room state by the PMS, only reporting
by PBX.
PRG 42-06-05
AreYouThere - this is the time in seconds that the system will wait after every message and then
send an 'Are You There ?' message to ensure network connection integrity.
Default = 10 seconds.
PRG 42-06-06
AreYouThere retry count - this is the number of times the system will retry un-acknowledged 'Are
You There ?' messages.
If the message is unacknowledged after the specifed count, the PBX states the PMS link is
inoperational (off-line).
PRG 42-08-01
This is a translation table which converts the room state the maid enters using service code 740
(PRG 11-14-14) or 741 (PRG 14-14-15) and the vacancy status (0 = occupied, 1 = vacant) to a
combined room status code and a describing clear text which is sent to the PMSU and finally to
Hotel Manual 9
SMDR Configuration
If advice of charge is available at the trunk lines, the SMDR output should also be configured in order for the
PMS adapter as per the following commands. The PMSU can forward the received SMDR records for
another software on the same TCP port on which it collected them at the PBX. The PMSU receives a meter
pulse count and calculates itself a price for the call. If no charging information is available, it is not
necessary to configure SMDR on PMSU or PBX. The PBX will send SMDR information for hotel phones over
the PMS link. In this case you should configure the call charging tariff table.
PRG 20-05-07
Set the output format to 0:no decimal point. The PMSU needs to receive the number of charging
units, not a charge per call.
PRG 20-05-04
Set the amount per pulse to 1.
PRG 20-26
Set this scaling factor to 100% for the station group the hotel rooms are member.
PRG 35-04
Set an SMDR pattern for the station group the hotel room extensions are members of. Ideally, the
hotel room extensions should be in their own extension group to prevent hotel rooms being able
to dial unrequired extensions, see Department groups and also configure one digit dialling in
PRG 42-04.
PRG 35-01-01
output port type. For the SMDR pattern relating to the hotel extensions, this should be set to 'LAN'.
PRG 35-01-08
output format. For the SMDR pattern relating to the hotel extensions, this must be set to '2'. Format
1 does not provide charging information.
PRG 10-20-01
for Ex-device 5 the TCP port should be set to an available setting, e.g. 4000.
PRG 35-02
SMDR settings - the majority of this command can be left at default, the only changes that are
specifically required to be changed are as follows:
PRG 35-02-07
Cost charging - this should b e set to 1:Output.
10
PRG 35-02-09
Extension Number/Name - this should b e set to 1:Numb er.
The PMSU buffers and replicates the SMDR data on the same TCP port as it receives them from
the Aspire system. This way, a second software requiring SMDR data can collect them from the
PMSU.
In addition to the normal hotel commands, e.g. PRG 42-02 (Hotel telephone), PRG 42-03 (Hotel class of
service setup) etc. see Hotel - system setup, additional service codes are available
PRG 11-14-18
Set hotel PMS Toll restriction - default = 766
PRG 11-14-19
Hotel room data
default = 781. For 'minibar' charging from a room, dial this service code, then item code, hold,
quantity, hold. You may repeat the sequence item code, hold, quantity, hold as often as necessary
without redialing the service code.
Operator Telephone
It is important that an operator extension is set for the PBX, this is typically the Front of House receptionist.
This is configured by the following command:
PRG 20-17
Operator's extension
Also a number for calling the operator must be defined in the numbering plan
PRG 11-01
System Numbering
Configuring Connections
12
The configuration page checks the IP addresses and TCP ports for syntax, consistency and legal values.
Each IP adress must consist of exactly four integer numbers in the range 0 to 255 seperated by a dot. The
gateway IP address must be in the same network as the PMS adapter. The network mask must be a legal
one, etc.
Any entry found to be faulty is marked with red color. If no error is found, the above settings will be written to
the configuration file.
Click on the restart icon in the home page to let the changed settings take effect.
It is necessary for the Front Of House software to be running in order for the PMS interface to attempt to
establish a connection with the PBX.
In the configuration page it is possible to configure the settings for the PMS adapter to operate successfully
with the PBX and PC containing FIAS 2.11 compliant Front of House software.
It will probably be necessary to consult with the customers IT department in order to configure the following
settings.
Make sure that the PBX configuration is correct.
PMS Addresses
These are the settings relating to the customers PC containing the Fidelio, or equivalent, Front of House
hotel software.
IP Address
this is the IP address of the PC containing the Front Of House software.
TCP Port
Hotel Manual 13
this is the TCP port configured on the PC for the PMS information.
PBX Addresses
These are the settings relating to the PBX.
IP Address
this is the IP address on the PBX, as set in PRG 10-12-01 or PRG 10-12-09. You may configure it as
the Hotel PBX may be different than the PBX the PMSU is inserted in. The IP address 0.0.0.0 is valid for
the second and further PBX systems and disables the connection.
TCP Port for PMS
this is the TCP port on the PBX configured for PMS information, as set in PRG 42-06-01.
TCP Port for SMDR
this is the TCP port on the PBX configured for SMDR information, as set in PRG 10-20-01 ex-device 5.
All PBX systems must have a different TCP port for SMDR. This may change to a may have in a later
version.
UM8000 Address
If you want to control a UM8000 voicemail system with the PMSU, enter the TCP port here that the UM8000
shall connect to. The UM8000 must be configured to use the PMS_FIAS2 protocol and the TCP port and the
IP address of the PMSU configured there.
Configuring Languages
14
The PMSU provides support to select the prompt language of the guest mailboxes in the UM8000
voicemail system. As PMS vendors may have different encodings for languages, here it is possible to
define the two-letter code used in the GL| field of check-in message in the FIAS protocol. For each code, a
language may be selected. The "default" language is that of the UM8000 system itself.
The dialled number is checked against the records in an internal tariff database starting with the first entry
and then going down the list. If it matches, i.e. if it begins with the number in the record, this record is
selected to provide a charge per interval, a charging interval duration, and a surplus charge per call.
The call duration is divided by the charging interval duration and the resulting interval count is then
multiplied by the charge per interval. Finally the surplus charge is added and the result converted to meter
pulses by dividing by the common scale factor. All division results are rounded up to the next integer before
using the result.
If the calculated meter pulse count is higher than the meter pulse count provided by the network, the
calculated count is used, otherwise the count provided by the network is used. This provides a fallback in
case that the network does not provide call charges and keeps the ability to receive and use special
(probably very high) charges for premium rate calls.
Finally the meter pulse count has to be converted to a charge to be printed at the guest's bill. This can be
delegated to the PMS; then the price per meter pulse must be configured and maintained there, the PMSU
will send the posting with the meter pulse count. If a (selling) price per meter pulse is configured in the
PMSU, it will send the posting with a ready calculated charge to the PMS which then does not change the
price.
This means 0,22 per charging interval of 12 seconds. Additionally, a surplus charge of 0,50 is added.
This brings us to the following calculation:
The call will be charged with 28 meter pulses if no Hotel Price per Meter Pulse was defined,
If a 'sell' price for a meter pulse is defined, e.g. 24 cent, the charge for the call is calculated
In the upper area two prices can be entered. The first is the Network price per meter pulse, i.e. the cost (or
buying price). This is used to calculate the number of meter pulses from the price calculated based on the
tariff database. The second 'sell' price may be left empty; in this case the PMSU will send the posting to the
PMS with meter pulses. If a price is given, the PMSU will multiply the meter pulses with this factor and send
a posting with a total amount instead of meter pulses. This will disable the Fidelio's internal price per
meter pulse.
To edit an entry, just click on the table cell and change the values. All numbers are integer numbers. If you
have to calculate with higher precision, you may scale all prices including the prices per meter pulse (not
the durations!) with an appropriate scaling factor.
The table row you clicked on, becomes the 'current' row that is used to control adding or deleting rows with
the buttons:
deletes the current row and saves it into a buffer. If there is no current row, nothing happens.
inserts a row below the current row and fills it with the buffered row. If there is no current row, the new line
is appended to the table.
Logging Messages
18
Reading Messages
Hotel Manual 19
Each message is displayed with a time stamp, the direction the message was transmitted and, if
applicable, its content both as hex dump and in clear text.
Four colors stand for the three main communication links:
Log Status
These entries show the status changes of the logging and the time when this state has been set.
The first entry in the log is always such a status entry. It reflects the actual logging state (started /
paused) and is the only entry with a timestamp out of order.
20
PBX Messages
The PBX PMS protocol basically sends messages that start with a STX (code 02) and end with an ETX
(code 03). The bytes in between are clear ASCII text. Messages have fields with fixed lengths.
Numbers are represented as a string of digit characters which are padded to the right with spaces if
they are to be dialed (room numbers) or padded to the left with 0's if they are values.
The first three characters of each message define the message type and thus the format of the
message and its fields.
Each message is explicitly acknowledged with an ACK (code 06) character.
Occasionally, a Negative acknowledge (code 15) is sent when the packet has been received but the
action cannot be performed.
Fidelio Messages
The FIAS protocol also sends messages that start with STX (02) and end with ETX (03) with ASCII
characters in between, but the message format is different. Each message consists of a sequence of
fields that can have variable length and all are terminated with a | character. The first two characters of
a field are its name and define the format. The message type is defined by the first field which never
has more than two characters. The following fields may be sent in any order.
For a detailed description, consult the FIAS specification 2.11.
An example is displayed below
UM8000 Messages
Between PMSU and UM8000 voicemail system, messages are exchanged using the FIAS protocol. These
control guest mailboxes, prompt languages and text and voicemail indications.
This shows how a wakeup call is set for 15:25 from PBX with a WAK1 message that is first acknowledged
and then triggers a WR| message towards the PMS.
As the PMSU had in its buffers another wakeup call that has been set for an earlier time (14:35) before, this
earlier call is then sent back to the PBX, which acknowledges the new call.
From the home page click the Wakeup Call List icon; this will display a snapshot of the internal wakeup
call buffer. It is possible to see from here the wakeup calls that are still pending.
22
Checking Postings
Hotel Manual 23
The PMSU keeps in a buffer all postings that shall be put to a room's bill. A posting is a booking record
containing a call or minibar article to be charged to the rooms bill.
From the buffer, postings are sent sequentially towards the PMS. If the link is down, or the PMS does not
accept the postings, these postings stay in the buffer and are listed here.
columns are posting sequence numbers and remaining number of retries to send the posting to the
Fidelio PMS.
The Retry count field 'n' changes colour to indicate the amount of retries made.
2 attempts remaining. The record has been sent once, but not yet acknowledged
1 attempt remaining
Postings for a room are removed from this list on guest check-in or when a proper message for this
posting has been received from Fidelio.
You can from this screen manually delete postings if you tick the checkbox and click on the Delete Button
above the table. A click on the checkbox in the table header selects or unselects all checkboxes.
The PMSU has a built-in demonstration feature, which allows to show the features and functionality of the
PMSU. It is enabled when the PMS IP address is set to 127.0.0.1 in the configuration page. It can be
accessed by clicking on Demonstration icon in the home page.
This loads an AJAX application into the browser which periodically polls the message queue for the Fidelio
PMS and updates the local room and guest data.
Postings are automatically acknowledged.
Hotel Manual 25
26
Operation
The Demonstration Tool starts automatically after loading. You can stop and restart it by using the buttons:
You will have to configure the PMS IP address to be 127.0.0.1 and to restart the PMSU firmware to enable
the demonstration feature.
On the first PMS link establishment, the PMSU retrieves the room database from the Aspire system. About
one minute later, the PMSU database synchronisation is complete and the room list is retrieved by the
demonstration tool.
After that it automatically checks out all hotel rooms and fills the room overview table.
Now you can start playing. Note that all actions are handled in real-time. No additional confirmation is
needed. Also you can see that each room keeps its own status and data.
Room overview
This table contains for each room a row with an room status overview.
Clicking on a row selects the room for further actions and shows its details on the right side.
Left to the room number a green OK sign shows that the room is vacant; i.e. has no guests. A red
cross indicates that the room is occupied.
In the second column the message status is shown. If a guest within this room has a message, an
envelope symbol is shown.
Next is the Do-Not-Disturb status. If it is set for a room, a 'do-not-enter' traffic sign is shown.
In the third column pending wakeup calls are indicated with a clock symbol; missed wakeup calls show
up with a warning sign.
The next column gives an indication for the maid status of the room (1...6), Followed by the dial restriction
class of that room.
The last column contains the name of the guest as it is sent to the PBX.
Guests
This is the list of people that have been checkin in to a room. The room number is shown in brackets.
Clicking on the guest selects it and automatically selects the room he/she is checked in. The selected
guest can be checked out or moved to another room after that has been selected in the room overview
table.
Other People
These predefined list of names are yet checked in. You can check in the selected person to the selected
room with a click on the button check-in.
Room Details
In the room details, you can see the room's cleaning status and the Do-not-Disturb status, which also can
Hotel Manual 27
be changed. Next, there is the list of guests that are check in to that room. After having selected a guest,
you can change its message status, which in turn affects the message lamp of the room telephone. Below
the guest list there is the list of wakeup calls that have been set for the room. Missed calls are marked in
bright yellow. Calls can be cleared and new calls set from the room's phone, the front desk phone or from
the demonstration tool. For speed, in the demonstration tool the target time is entered as a time from now,
not an absolute time.
At the list of telephone calls you can select the restriction class for the room. Also you will get a list of calls
which have been made from the rooms's phone.
Below that a similar list exists for the minibar consumptions which can be entered at the room's phone
with a a service code. The minibar articles and its prices are predefined.
The PMSU interface is a physical unit that sits between the PBX and a PC containing 'Front of House' Hotel
software in order to translate the hotel and SMDR information for the front of house software.
The PMSU has been designed to work to the Fidelio Interface Application Specification (FIAS) 2.11 and has
been approved by Fidelio to work to this specification.
Configuration
Physical Connections
For the purposes of connection for PMS integration the PMSU requires the use of 3 connectors.
For connection of power the central green connector (connectors labelled AC) or jack plug connection is
used. The PMSU will accept between 9V DC and 24V AC and has a power consumption of approx 3 watts.
PBX Configuration
In addition to the other configuration settings required for hotel operation on the PBX, it is necessary to set
specific programming commands for the PMS adapter to operate correctly in conjuction with the hotel
operation.
System IP Configuration
It is necessary to configure the IP address of the PBX for the PMS and SMDR connections.
This is achieved as follows:
PRG10-12-01 - set the IP address for the pbx system.
PRG10-12-02 - set the subnet mask for the pbx system.
PMS Settings
In addition to the IP address the PMS interface requires configuration changes on the PBX in order to
communicate successfully.
Although most of programming commands 42-06 and 42-08 may stay at default the settings are listed for
reference:
PRG42-06-01 - set the system port for the PMS connection (the default is 5129).
PRG42-06-02 - 3:00am AutoRoomScan - all checked in rooms are automatically scanned at 3am
and set as dirty.
Default = off, this should b e left at default.
PRG42-06-03 - Check In Message Type
Default = off, this should b e set to on (1).
PRG42-06-04 - This defines the the room status when a check out is performed on the PBX.
0 = off - checkout (clean and available)
1 = on - checkout (dirty)
PRG42-06-05 - AreYouThere - this is the timer, in seconds, after very message that the system will
wait and then send an 'AreYouThere' message to ensure network connection integrity.
Default = 10 seconds.
Hotel Manual 29
PRG42-06-06 - AreYouThere retry count - this is the amount of times the system will retry un-
acknowledged 'AreYouThere' messages.
If the message is unacknowledged after the specifed amount , the PBX states the
PMS link is inoperational (off-line).
PRG42-08-01 - This is a translation table which converts the room state the maid enters (using
service code 740, PRG11-14-14 or 741, PRG14-14-15) and the vacancy status (checked in (0) or
out(1)) to a combined room status code and a describing clear text which is sent to the PMSU and
finally to the Fidelio PMS.
This is a site specific setup and is set according to the customers own requirements.
SMDR Configuration
The SMDR output should also be configured in order for the for the PMS adapter as per the following
commands:
PRG35-04-01 - Set an SMDR pattern for the station group the hotel room extensions are members
of. Ideally, the hotel room extensions should be in their own extension group to prevent hotel rooms
being able to dial unrequired extensions, see Department groups and also configure one digit
dialling in PRG42-04.
PRG35-01-01 - output port type. For the SMDR pattern relating to the hotel extensions, this should be
set to 'LAN'.
PRG10-20-01 - for Ex-device 5 the TCP port should be set to an available setting, e.g. 4000.
PRG35-02 - SMDR settings - the majority of this command can be left at default, the only changes
that are specifically required to be changed are as follows:
PRG35-02-07 - Cost charging - this should b e set to 1:Output.
PRG35-02-09 - Extension Number/Name - this should b e set to 1:Numb er.
Operator Telephone
It is important that an operator extension is set for the PBX, this is typically the Front of House receptionist.
This is configured by the following command:
· PRG20-17-01 - Operator's extension
In order to configure the adapter it is necessary to connect a DHCP enabled laptop to connector eth1
and enter address http://1.2.3.4 into the browser.
The IP address for connector eth1 is fixed and cannot b e changed, the IP address for connector eth0
is changeab le and is describ ed b elow.
A 'pop-up' box will appear requesting the user name and password - the following should be
entered:
User name = admin
Password = nec-pmsu
From this screen it is possible to configure all the necessary settings for the PMS adapter to operate
successfully with the PBX and PC containing FIAS 2.11 compliant Front of House software.
It will probably be necessary to consult with the customers IT department in order to configure the
following settings.
Device Settings
These are the settings specific to the PMS interface adapter relating to connector eth0.
IP Address - this is the IP address of the PMS Interface adapter. A suitable available static IP
address should be entered.
Network Mask - this is the network mask relating to the PMS interface adapter.
Default Gateway - this is the IP address of the default gateway.
PMS Settings
These are the settings relating to the customers PC containing the Fidelio, or equivalent, Front of
House hotel software.
IP Address - this is the IP address of the PC containing the Front Of House software.
TCP Port - this is the TCP port configured on the PC for the PMS information.
PBX Settings
When the above settings are configured correctly they are applied by selecting the OK button
The configuration page checks the IP addresses and TCP Ports for syntax, consistency and legal
values.
Each IP address must consist of exactly 4 integer numbers in the range 0 to 255 seperated by a dot,
the gateway IP address must be in the same network as the PMS adapter, the network mask must
be a legal one, etc
Any entry found to be 'faulty', is marked in red, if no error is found the above settings will be written to
the configuration and restart the PMSU interface application (not the complete box).
It is necessary for the Front Of House software to be running in order for the PMS interface to attempt
to establish a connection with the PBX.
The PMSU software includes a module that calculates for each call a minimum charge based on
call duration and dialled number. The number is checked against a set of records one by one in an
internal database, starting at the top. If it matches, i.e. if it begins with the digits in the record, this
record is selected to provide a charging interval length, a charge per interval, and a surplus charge
per call.
The call duration is divided by the charging interval length and the resulting interval count is then
multiplied by the charge per interval. Finally the surplus charge is added and the result converted to
meter pulses by dividing by the common scale factor. All division results are rounded up to the next
integer before using the result.
If the so calculated meter pulse count is higher than the meter pulse count provided by the network,
the calculated count is used, otherwise the count provided by the network is used. This provides a
fallback in case that the network does not provide call charges and keeps the capability to receive
and use special (probably very high) charges for premium rate calls.
Database Configuration
The first line contains the common scale factor to gain the meter pulse count from the call charge
units.
The next lines contain each a digit sequence and three integer numbers.
The first is the call charge per interval, the second is the interval length in seconds, the third number
is the surplus charge per call.
An interval length of 0 is valid and indicates that no charges based on call duration apply. the
numbers are separated by spaces or tabulators; nothing else.
Text may be entered behind the last number as comment; this will be stored on the PMSU as well.
The text can be copied and pasted from and to the text box to export and import a file.
To confirm the changes and write the file back to the PMSU, click on the green button.
This will also restart the PMS application to reread the file.
Troubleshooting
The PMSU interface contains tools to aid in the trouble shooting process.
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PBX Protocol
The protocol basically sends messages that start with a STX (code 02) and end with an ETX (code
03). The bytes in between are clear ASCII text. Messages have fields with fixed lengths. Numbers are
represented as a string of digit characters which are padded to the right with spaces if they are to be
dialed (room numbers) or padded to the left with 0's if they are values. The first three characters of
each message define the message type and thus the format of the message and its fields.
Each message is explicitly acknowledged with an ACK (code 06) character.
Occasionally, a Negative acknowledge (code 15) is sent when the packet has been received but the
action cannot be performed.
For full details consult the PBX PMS protocol description.
Fidelio Protocol
The FIAS protocol also sends messages that start with STX (02) and end with ETX (03) with ASCII
characters in between, but the message format is different. Each message consists of a sequence
of fields that can have variable length and all are terminated with a | character. The first two
characters of a field are its name and define the format. The message type is defined by the first field
which never has more than two characters. The following fields may be sent in any order.
For a detailed description, consult the FIAS specification 2.11.
The PMSU interface has a built-in message log, which records each sent and received message,
which is viewed with a web browser.
To access the log click on the 'Communications Log' icon from the home page
Hotel Manual 35
Each message is displayed with a time stamp, the direction the message was transmitted and, if
applicable, its content both as hex dump and in clear text.
Here we see the keepalive messages from the PBX. As these fill up the log quite fast, it is possible
to pause, start and clear the logging with the coloured buttons at the top right:
The first entry in the log reflects the actual logging state (started / paused) it shows the time when
this state has been set.
The triple sequence in the example above results from clearing and stopping the log which puts a
'log paused', followed by a start logging, which adds the 'log started'.
This shows how a wakeup call is set for 15:25 from PBX with a WAK1 message that is first
acknowledged and then triggers a WR| message towards the PMS.
As the PMSU had in its buffers another wakeup call that has been set for an earlier time (14:35)
before, this earlier call is then sent back to the PBX, which acknowledges the new call.
From the home page select the Wakeup Call List icon , this will display a snapshot of the
internal wakeup call buffer.
Hotel Manual 37
It is possible to see from here the wakeup calls that are still pending.
Posting List
To access the Postings List select the Postings List icon from the Home page .
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Light grey columns are posting sequence numbers and remaining number of retries to send the
posting to the Fidelio PMS.
Grey columns contain common data for all postings.
Bluish columns contain data for call charges only.
Greenish columns contain minibar data.
The Retry count field 'n' changes colour to indicate the amount of retries made.
Yellow = 2 attempts remaining
Orange = 1 attempt remaining
Red = retry count exceeded. PMSU gave up resending.
This happens according to Fidelio specification after 3 tries to send it, which takes 30 seconds when
the link is up. When the link to the PMS is down, no tries are made and the time does not expire.
Postings are removed from this list on guest check-in or when a proper message for this posting
has been received from Fidelio.
The software installed on the PMSU adapter is easily upgradeable using a web browser interface.
It will b e necessary to default the unit after the upgrade therefore the customer's configuration
settings should b e noted.
Using the 'Browse' button, navigate to, and select the upgrade file. This will be a flash file typically
named 'fimage'.
Click the 'Upgrade' button and the web browser will display activity relating to the software upgrade.
When the unit reboots it will have default settings applied, the customer's settings should then be
reset.
Demonstration
The PMSU has a built-in demonstration feature, which allows to show the features and
functionality of the PMSU.
It is enabled when the PMS IP address is set to 127.0.0.1 in the configuration page.
It can be accessed by clicking on Demonstration icon in the home page.
This loads an AJAX application into the browser which periodically polls the message queue for the
Fidelio PMS and updates the local room and guest data. Postings are automatically acknowledged.
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Hotel Manual 41
Operation
On the first PMS link establishment, the PMSU retrieves the room database from the PBX system.
About one minute later, the PMSU database synchronisation is complete and the room list is
retrieved by the demonstration tool. After that it automatically checks out all hotel rooms and fills the
room overview table.
Now you can start playing.
Note that all actions are handled in real-time.
No additional confirmation is needed. Also you can see that each room keeps its own status and
data.
Room overview
This table contains for each room a row with an room status overview.
Clicking on a row selects the room for further actions and shows its details on the right side.
Left to the room number a green OK sign shows that the room is vacant; i.e. has no guests. A
redcross indicates that the room is occupied.
In the second column the message status is shown. If a guest within this room has a message, an
envelope symbol is shown.
Next is the Do-Not-Disturb status. If it is set for a room, a 'do-not-enter' traffic sign is shown.
In the third column pending wakeup calls are indicated with a clocksymbol; missed wakeup calls
show up with a warning sign.
The next column gives an indication for the maid status of the room (1...6),
Followed by the dial restriction class of that room.
The last column contains the name of the guest as it is sent to the PBX.
Guests
This is the list of people that have been checkin in to a room. The room number is shown in
brackets. Clicking on the guest selects it and automatically selects the room he/she is checked in.
The selected guest can be checked out or moved to another room after that has been selected in the
room overview table.
Other People
These predefined list of names are yet checked in. You can check in the selected person to the
selected room with a click on the button check-in.
Room Details
In the room details, you can see the room's cleaning status and the Do-not-Disturb status, which
also can be changed. Next, there is the list of guests that are check in to that room. After having
selected a guest, you can change its message status, which in turn affects the message lamp of the
room telephone. Below the guest list there is the list of wakeup calls that have been set for the room.
Missed calls are marked in bright yellow. Calls can be cleared and new calls set from the room's
phone, the front desk phone or from the demonstration tool. For speed, in the demonstration tool the
target time is entered as a time from now, not an absolute time.
At the list of telephone calls you can select the restriction class for the room. Also you will get a list of
calls which have been made from the rooms's phone.
Below that a similar list exists for the minibar consumptions which can be entered at the room's
phone with a a service code. The minibar articles and its prices are predefined.
Test Tool
The PMSU has a built-in Fidelio simulation feature, which allows to test the PMSU, the PBX settings
Hotel Manual 43
and the link integrity. It is enabled when the PMS IP address is set to 127.0.0.1 in the configuration
page.
It can be accessed by clicking on Test Tool icon in the home page.
This loads a small AJAX application into the browser which, after the start button has
been pressed, periodically polls the message queue for the Fidelio PMS and displays the
messages on the screen.
Postings are automatically acknowledged.
To send own messages, one can select one of the predefined messages, set the parameters and
then click on the send button. Alternatively, one can enter or modify the message content directly
before sending.
On the first PMS link establishment, the PMSU retrieves the room database from the PBX system.
About one minute later, the PMSU database synchronisation is complete and the room list is
retrieved for the parameter dropdown box.
The NEC PMS Lite is a simple to use, fully integrated Hotel management software package that can be
deployed as a standalone or network based application.
Designed with the hotelier in mind, it is ideally suited to the Guest house through to smaller hotel market
up to 75 Bedrooms.
The core platform gives the hotelier the ability to manage all of the usual “Front Office” duties efficiently and
accurately whilst leaving the reception team to deal with the Guest’s real needs & requirements.
Fully interfaced to the SV8100, the NEC PMS Lite solution brings a new dimension to Integration within the
smaller properties.
Using a single application, to not only manage the front of house, but to automate many of the manual
processes that have been historically been prone to human error and consequently an unfortunate loss of
revenue.
Hospitality Features
The PMS Lite enables the can be used to check guests in and out, make reservations, set message
waiting and wake up calls etc.
When a check-in/out or room status change is made the change is automatically sent to the SV8100 to
update the status on the hotel room telephone or telephones.
SV8100 Configuration
Hotel Manual 45
In addition to the other configuration settings required for hotel operation on the PBX, it is necessary to set
specific programming commands for the PMS adapter to operate correctly in conjuction with the hotel
operation.
System IP Configuration
It is necessary to configure the IP address of the PBX for the PMS and SMDR connections.
This is achieved as follows:
PRG10-12-01 - IP address for the pbx system.
PRG10-12-02 - subnet mask for the pbx system.
If neccesary, the IP address of the IPL daughter board can be used instead of the CCPU IP address.
PRG10-12-09 - IP address for the IPL daughter board.
PRG10-12-10 - subnet mask for the IPL daughter board.
PMS Settings
In addition to the IP address the PMS interface requires configuration changes on the PBX in order to
communicate successfully.
Although most of programming commands 42-06 and 42-08 may stay at default the settings are listed for
reference:
PRG42-06-01 - set the system port for the PMS connection (the default is 5129).
PRG42-06-02 - 3:00am AutoRoomScan - all checked in rooms are automatically scanned at 3am
and set as dirty.
Default = off, this can b e left at default.
PRG42-06-03 - Check In Message Type
Default = off, this can b e left at default.
PRG42-06-04 - This defines the the room status when a check out is performed on the PBX.
0 = off - checkout (clean and available)
1 = on - checkout (dirty)
PRG42-06-05 - AreYouThere - this is the timer, in seconds, after very message that the system will
wait and then send an 'AreYouThere' message to ensure network connection integrity.
Default = 10 seconds.
PRG42-06-06 - AreYouThere retry count - this is the amount of times the system will retry un-
acknowledged 'AreYouThere' messages.
If the message is unacknowledged after the specifed amount , the PBX states the
PMS link is inoperational (off-line).
PRG42-08-01 - This is a translation table which converts the room state the maid enters (using
service code 740, PRG11-14-14 or 741, PRG14-14-15) and the vacancy status (checked in (0) or
out(1)) to a combined room status code and a describing clear text which is sent to the PMSU and
finally to the Fidelio PMS.
This is a site specific setup and is set according to the customers own requirements.
SMDR Configuration
The SMDR output should also be configured for the PMS adapter as per the following commands:
PRG35-04-01 - Set an SMDR pattern for the station group the hotel room extensions are members
of. Ideally, the hotel room extensions should be in their own extension group to prevent hotel rooms
being able to dial unrequired extensions, see Department groups and also configure one digit
dialling in PRG42-04.
PRG35-01-01 - output port type. For the SMDR pattern relating to the hotel extensions, this should be
set to 'LAN'.
PRG10-20-01 - for Ex-device 5 the TCP port should be set to an available setting, e.g. 4000.
PRG35-02 - SMDR settings - the majority of this command can be left at default, the only changes
that are specifically required to be changed are as follows:
PRG35-02-03 - Trunk Number/Name - this should b e set to numb er.
PRG35-02-07 - Cost charging - this should b e set to 1:Output.
PRG35-02-09 - Extension Number/Name - this should b e set to 1:Numb er.
PRG14-01-01 - Trunk Name - the trunk name should b e edited to meet the following format so that
the letters are in capitals e.g LINE 001.
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PRG14-01-05 - Trunk SMDR Print Out - this should b e set to printout for all installed trunk circuits.
PRG15-01-03 - Extension SMDR Printout - this should b e set to 'yes' for all required extensions.
Operator Telephone
It is important that an operator extension is set for the PBX, this is typically the Front of House receptionist.
This is configured by the following command:
PRG20-17-01 - Operator's extension
Before installation is attempted, care should be taken to ensure that the minimum PC requirements are
met.
The deployment of the NEC PMS LITE Application must be installed on a dedicated PC or Windows Server.
The minimum PC hardware specification below must be adhered to:-
PC Specification
Processor: Pentium 4 : 2.2 Ghz + (Or Equiv.)
Memory: 2GB
Hard Disk Drive: 40 Gb
Media CDROM
Network Card: 10/100 baseT PCI
Monitor. Optional resolution 1024 x 768
Remote Access to the PC / Server
Please supply internet access to ALL NEC PMS LITE Server/PC’s. This will mean that we can deliver
the most efficient installation and aftercare service.
Some Antivirus products can cause problems with database access and system performance.
Please consult with Tiger Communications plc prior to installation.
Installation
2. Click 'Next'
This page enables selection of either an upgrade or new installation.
After making selection, click 'Next'
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4. Select the location for the install. By default 'D:\Tig2020' is pre-entered, this should be suitable for
most installs, however it may be necessary to change this to 'C:\Tig2020'.
After making selection, click 'Next'
5. Enter the folder where Setup will place the program's shortcuts.
After making the selection click 'Next'.
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6. The install will give a detail of the files and locations that are to be installed.
After confirming the selections are correct, click 'Install'.
Hotel Manual 51
This will necessitate the input of a license key obtainable from the Tiger Support Centre to validate
your License Key.
Please contact +44 1425 891000 or email [email protected]
When the license key has been obtained, carefully copy the characters into the license key field and
click 'Validate License'
The License Info window will state whether the key has been accepted, if successful click the red X.
The PMS Lite will continue its install.
10.From the following screen the interfaces to the SV8100 are added and configured.
From the 'Data Collection' tab select 'Add'.
11.Enter the Node number 1 for the call logging interface and by pressing the TAB key on your
keyboard the Node Name will auto-populate to 'Node 1'.
Press 'Next'
Hotel Manual 53
12.Select 'SV8100' from the drop down menu and click 'Next'.
14.Select the 'Client' option and enter the IP address of the SV8100 system and the relevant call
logging SMDR port number.
Click 'Next'
20.Select 'NEC SV8100' from the drop down list and click 'Next'.
23.Select the 'Client' option and enter the IP address of the SV8100 and the relevant port number for
the PMS connection (default 5129).
When complete click 'Next'.
Hotel Manual 59
24.After confirming the details are correct within the window, select 'Finish'.
27.If the UM8000 voice mail is required select 'Add' if not select 'Close' and move to point 36.
29.Select the 'NEC SV8100 Voicemail' from the drop down list and click 'Next'.
32.Select the correct Com port from the drop down menu and maintain the other displayed settings, as
below, and click 'Next'.
Hotel Manual 63
36.Click 'Close'.
37.The installer software will complete the installation of the PMS Lite and will finally display the screen
Hotel Manual 65
below.
Click 'Finish'.
Once logged in, click on the “System Management” option and then “System Configuration”
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Double click the Room Number entries on the right pane and edit the Room Description.
To enter a new room, 'right click' the window and select 'new'
Once logged in, click on the “System Management” option and then “System Configuration”.
Hotel Manual 73
Click on the Posting Codes button on the left and amend codes & cost entries on the right pane
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If a new posting code is required, 'right click' the window and select 'new'.
Once logged in, click on the “System Management” option and then “Directory Definition”
Hotel Manual 75
Edit the Company, Site Location and Switch type by right clicking on each option and editing the properties.
By opening each directory item [ + symbol] this will allow complete visibility of the current setup and can be
changed by using the right click options to amend.
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Getting Started
You can start the NEC PMS LITE module the same way you start any Windows-based application
Double-click the desktop shortcut icon for NEC PMS LITE
When the application starts up, you will see the System Status window
System Status
The System Status window is the default display of NEC PMS LITE and provides an overview of the current
status of the call logging module.
The More button provides additional information about pending events that the Hotel Interfaces must
process.
If the More button is pressed the screen will change, as displayed below
Hotel Manual 77
Main Menu
The Main Menu appears when you have successfully logged in.
It provides an interface to the most commonly used operations
Core elements of the Main Menu
Reservations / Check-In: Allows you to manage your Reservations and efficiently check in your guest
arrival
Check-Out: Allows you to check-Out one, many or all guests
Room Management: Allows you to amend guests attributes while they are resident in the hotel
Standard Hotel Reports: Displays the Standard Hotel Reports Menu
Advanced Hotel Reports: Refer to your System Administrator
Telephone Charge Enquiry: Displays the Charge Enquiry window that can calculate an estimated bill
for a telephone call if a guest wishes to know in advance how much the call is likely to cost from their
room
Account Details: Displays the Ancillary Charges & Credit/Payment Window. Allows you to add
predefined item charges to a guest’s room account and manage the guest account
System Management: Displays the System Management Menu and will route you to further system
configuration
System Status: Returns the screen back to the System Status Window
System Functionality
This section details the key system functions such as Creating & Editing a Reservation, Check-In, Adding
Charges and Payments & Check Out
Creating a reservation
When you click on Reservations / Check in, the Main Reservation page will be displayed.
From here you can make reservations or select a reservation and Check the guest into the system
Hotel Manual 79
Select a room from the list on the left of the screen then select a date the guest wants to book, the amount
of rooms available will display on the screen.
If you want to select a date range then click on the first date and, whilst holding down the left mouse button
drag, it to the end date, this will select a date range.
Once the date has been selected, click on the new reservation icon in the top left or select File and New
Reservation.
Once you’ve clicked on New Reservation you will see the screen below
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At this stage you add the guests Surname, Initials, Title and Gender; you can also decide to allow personal
details to be used for mailing and also to allow data to be used by third parties.
Once you’ve entered the required fields (shown in red) the Finish button becomes active.
2 further tabs are available at the top of the window to allow further input of Guest database information
Once all of the “required fields” have been completed, click the Finish button to save and register the
reservation
By double clicking the reservation on the availability chart you can amend the personal details or change
the date range for the booking
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All guest information is held in the System database for your extraction at a later date. Click on the Guest
82
Guest Arrival
Select the guest arrival either from the availability chart or from the Reservations list [same day arrivals in
From the check in screen clicking on Check-in or pressing F10 on the keyboard will check the guest into
NEC PMS LITE and create their account ready for charges to be applied
Once checked-in the Account details will be automatically shown on screen and the user has the ability to
84
By following the screen prompts, charges and payments can be updated at will
Hotel Manual 85
You can enter either the Posting Code or the Description depending on the state of the tick box in the
bottom left of the window
On zero cost items you can change the cost per item.
On fixed items this field cannot be changed
Click OK to confirm the charge or Cancel to quit back to the ancillary charges menu.
In order to confirm this charge has been added you must Post it.
Click the Post button to do this
Telephone Charges are added automatically to the Guest Account with no manual intervention
Room Management
All charges and adjustments to the Guest messaging, telephone configuration and account details
management can be executed from within this menu
As with the Check-in menu the additional details contain the language information and extension name
display
From this screen it is also possible to set wake-up calls for the guest.
To set a Wake-up call simply press the Wake-Up Calls button.
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Select Add Wake-up and enter the time and date of the new wake-up call.
Room Transfer
The Room Management menu also allows you to Room Transfer a guest.
Click the button to display a new window. From this you can see the unoccupied rooms available for the
transfer
Reports Overview
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The following Reports can be obtained through the “Standard Hotel Reports” menu:-
The End of Day Audit tracks the payments and charges in summary, and detail, for each room since the
last report was generated
The End of Day report menu features three options, to Preview an End of Day report, to Audit End of Day
report and to view Previous audited End of Day reports
The Departmental Carrier Cost report provides information for the number of calls, duration, units, actual
cost, billed cost and the profit for each department (Figure 36).
The Departmental carrier cost report request a “from and to date range”. This can be any length of time you
wish to use.
Hotel Manual 89
The Room Listing report shows information about Room, State, Status, Guest Name, Primary Extension
and Secondary Extensions
Once you have clicked on Room Listing a preview screen will appear.
You can filter on Status and State. Status is either Occupied or Vacant and State signifies Clean or Dirty
The Guest Listing report shows information about all currently checked-in guests. It includes details about
guest name, room, checkin date and time, total telephone charges, total ancillary charges, total credits,
outstanding balance, budget limit, credit available, class of service, message waiting, wakeup date and
time and guest info
Check-Out
From this menu you can produce a final guest invoice or reprint previous check outs if required
The “Final Audit” option is taken when the guest is departing and settling the account.
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The menu shows a list of all rooms, the current state and the main guest name.
You can navigate the rooms by either, typing the number in to the box in the top right, using the keyboard
cursor keys to scroll through the list or using mouse to use the scroll bar on the right of the list.
The Select All button will select all rooms in the list or, by using the CTRL key and the selected rooms, you
can multi-select as you desire.
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Each Invoice will highlight the ancillary charges, telephone charges and previous deposits and payments
made
Select payment method from drop down list, Accept Payment button will then become active.
Click Accept Payment and page will revert back to check out page.
UM8000 Overview
The UM8000 voice mail is a fully featured voice mail system that is designed for intregration with the
SV8100 telephone system.
When installed in conjuction with the PMSU the UM8000 enhances the Hotel functionality of the system.
Hospitality Features
Upon check-in via a Hospitality application connected to the PMSU or Tiger software the UM8000 creates a
new mailbox for the guest.
The Message Waiting lamp flashes on the guest phone idicating a new message.
Upon check in the guest can then set various configurable options including language, greeting,
password, directory membership.
Upon check-out the mailbox is deleted and any messages still in the mailbox are stored in a temporary
Hotel Manual 93
SV8100 Configuration
IP Address Setting
Prior to installing the card in the system, it is a necessary to set the IP address for the slot the card is to be
installed in.
This is configured as follows: For the slot the UM8000 blade is to be installed in set the following:
PRG10-55-01 - IP Address - set the IP address for the UM8000 blade
PRG10-55-02 - LAN setup - leave as Auto
PRG10-55-03 - Main/Add-on - set as Main
PRG10-55-04 - Subnet mask - set the subnet mask for the UM8000 blade
PRG10-55-05 - Gateway - set the default gateway for the UM8000 blade
Prior to installation it is important that the system date and time has b een set on the SV8100 system.
After installation the system ports allocated to the UM8000 blade can be obtained either via PCPro or via
command 10-03.
If PCPro is used to obtain the port information, the blade is listed as a CD-VM00 blade.
After the port allocation has been noted the SV8100 can be configured for the UM8000 operation via the
following commands as follows:
PRG16-02-01 - assign UM8000 ports to an unused department group.
PRG11-07-01 - assign the department group a pilot number.
PRG15-03-03 - assign the UM8000 ports as 'Special', this enables sending of DTMF to the UM8000
for routing and single digit options.
PRG45-01-01 - assign the department group, chosen above, as the Voice Mail department group.
UM8000 Configuration
In Order to configure the UM8000 for operation with the PMSU and hospitailty, it is necessary to 'log-on' to
the card via a suitable web browser interface.
This is achieved by entering the IP address as entered above followed by /admin
E.g. http://192.168.1.19/admin
A user and password screen will appear, the user is $nec and the password should be left blank as
below:
94
The initial Hospitality configuration settings are accessed via selecting from the menu tree, 'System/
configuration/Hospitality Settings'
The screen below is the displayed:
Hotel Manual 95
From this screen various integration setting can be adjusted for integration with various systems.
It is recommended that the following are set:
PMS Integration - for connection to PMSU set as Active Voice RevB, for connection to Tiger set as
Centigram.
Wake-up call - uncheck this box, wake-up calls are provided by the SV8100.
Additional settings are available via this page, including Baud rate settings these should, however be left
as default.
Via this page, by scrolling down, it is also possible to set a greeting to be heard when the guest first
checks into their mailbox during the customisation/first enrollment stage.
Customisation of the template for new guest mailboxes can be defined by selecting, from the menu tree,
hotel guests/guest template.
The screen below is then displayed:
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It may, in some instances, be necessary to delete individual subscriber mailboxes that may ovelap guest
mailboxes.
To delete subscriber mailboxes, select the 'subscribers/subscibers/profile' from the menu tree:
The Page below is displayed:
Hotel Manual 97
Using the arrow keys at the top of the page, navigate to the mailbox required and click the 'minus' button.
A prompt will appear asking for confirmation of the deletion.
UM8000 connection
Connection to the UM8000 blade from either the PMSU or Tiger PC is via a serial lead.
The lead connects to the serial RJ11 connector on the front of the UM8000 blade and to the PMSU via the
COM2 port.
The pinouts required for the cable are as follows:
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c + Option (0-5)
Room Status Printout
0 = All Printouts
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The reception telephone can have a 60 button DSS console assigned that will show the status of the hotel
room telephones (for example checked in, vacant, room clean).
It will also show the status of other extensions (idle, busy, DND, Call forward).
The flash patterns of the busy lamp keys can be changed within the system configuration.
The DSS Console provides the supervisor’s station with unique one-touch room monitoring abilities.
Instead of relying on an elaborate off-line tracking system, the supervisor can press a button on their DSS
Console to see:
The DSS Console also gives the supervisor’s station the full complement of business mode DSS Console
features, including:
The DSS keys, when configured above, will give a visual indication as to the status of the Hotel rooms.
The Hotel reception telephone can use the Programmable Function keys on their keyphone but these will
not provide DSS lamp indication for hotel room telephones.
Message Waiting (Without lifting the handset, make sure the keys programmed for Room Status Mode
and Wake Up Call mode are off.)
ON (green) = A Message Waiting
OFF = No messages
Function Key Programming To change the function of a General Function programmable key:
1. Press idle CALL key.
2. Dial 851.
3. Press the key you want to program.
4. Enter the 2-digit key function, any additional information needed for the key and press HOLD.
Available functions are 00-99 and line keys 001-200 (for a DSS key enter 01+room telephone number
+HOLD, for Night Mode enter 09+mode number).
To undefine a key, enter 00.
When hotel room telephones are checked in their toll restriction class can be changed automatically by the
system to allow the guest to make calls.
When the room is checked out the system will automatically cancel any Message Waiting, Do Not Disturb,
Room to Room Call Restriction, Toll Restriction and Wake Up calls that may be set at the room telephone.
You can use the DSS console lamps to indicate the status of the hotel room, commonly Clean (occupied or
not), Maid Required, Maid in Room, Inspection Required.
2. Dial 741.
3. Dial the extension number of the room you want to set.
4. Dial the room status code:
1 = Room Clean
2 = Maid Required
3 = Maid in Room
4 = Inspection Required
5. You hear confirmation tone.
6. Hang up.
In the STATUS mode, the DSS Console shows the room's status.
ON (green)= Checked In and Clean
OFF = Checked Out and Clean
SLOW FLASH (green) = Maid Required
MEDIUM FLASH (green) = Maid in Room
FAST FLASH (green) = Inspect
The room status can also be set from the room's telephone, refer to the Hotel Staff - Room Telephone
Guide.
Toll Restriction
When a room is checked in the telephone can be given a different Toll Restriction class, this would usually
have no restrictions. When the room is checked out it would typically have a fully restricted.
This operation is automatic if setup in the system configuration.
You can prevent a guest from placing calls to other hotel rooms.
This will not prevent the guest placing outside calls or calls to non-hotel room telephones.
2. Dial 736.
3. Dial the guest's phone number.
You hear confirmation tone.
Wake Up Call
The system can also be setup to alert the Reception telephone when a Wake Up call is not answered. The
display will show the room number of the missed Wake Up call.
To clear the missed Wake Up call indication place a call to the room from the Reception telephone, when
the call is answered the lamp will go out.
The system can have a printer connected to a CTA adapter (CTA adapter is installed in a keyphone) that
can be used to printout the following reports.
Room Status List
Call Restriction List
Do Not Disturb and Room Clean List
Message Waiting List
Wake Up Call List
Inspection Required
242 , 243 , 244 , 245
END
Shows rooms that have Room to Room Call Restriction set and the current Toll Restriction class number
of each hotel room.
Calling Class List -------- 11/04/2006 14:21
Room to Room Barring
236
Outside Call Class
236 -02, 237 -02, 238 -01, 239 -02,
240 -02, 241 -02, 242 -02, 243 -02,
244 -02, 245 -02
END
END
END
END
Hotel Manual 105
Do Not Disturb
You can set Do Not Disturb for a room telephone to prevent calls being made to the room telephone.
The room telephone can also set/cancel Do Not Disturb, refer to Hotel Guest - Room Telephone Guide.
If you need to contact the guest you may be able to override the Do Not Disturb:
1. Lift handset.
2. Call the room telephone.
3. Dial 809 (if override is enabled the telephone will ring).
Message Waiting
You can leave a Message Waiting indication (flashing lamp) for a guest.
When the guest replies to the Message Waiting the system will automatically setup a call to the Reception
telephone.
Room Monitor
The room telephone can be used to monitor the audio within the hotel room.
The monitored room telephone and the monitoring telephone at reception must be single line telephones,
not keyphones.
The room telephone must first be setup to be monitored, refer to the Hotel Guest - Room Telephone Guide.
You hear confirmation tone and can hear the audio near to the room telephone.
If the room telephone is not setup to be monitored you will hear busy tone.
4. You can monitor other room telephones, if setup to be monitored, by going on hook and repeating steps
1 to 3.
Operation
Lift the handset and dial the code to set
Feature
any feature, when done replace the
handset.
Wake Up Call
Do Not Disturb
Message Waiting
Reception can leave a Message Waiting indication for you, this will be shown by a flashing lamp on your
telephone.
When you reply to the Message Waiting a call will be placed to Reception.
Room Monitor
The room telephone can be used to monitor the audio within the hotel room.
The room telephone must first be setup to be monitored.
Note - while your telephone is being monitored your calls will be overheard.
To cancel the room monitor the telephone that is monitoring your room must be placed on hook, ask
Reception to do this.
108
You can change the status of the hotel room: Clean (occupied or not), Maid Required, Maid in Room,
Inspection Required.
This option may not be available due to system configuration.
The room status can also be set from the Reception telephone, refer to the Hotel - Receptionist Guide.
This code will cancel the following features if set at the room telephone.
Wake Up Call, including missed.
Message Waiting
Do Not Disturb
1. Lift the handset.
2. Dial 720.
3. You hear confirmation tone.
Wake Up Call
Do Not Disturb
Message Waiting
Reception can leave a Message Waiting indication for you, this will be shown by a flashing lamp on your
telephone.
When you reply to the Message Waiting a call will be placed to Reception.
You can change the status of the hotel room: Clean (occupied or not), Maid Required, Maid in Room,
Inspection Required.
This option may not be available due to system configuration.
The room status can also be set from the Reception telephone, refer to the Hotel - Receptionist Guide.
This code will cancel the following features if set at the room telephone.
Wake Up Call, including missed.
Message Waiting
Do Not Disturb
1. Lift the handset.
2. Dial 720.
3. You hear confirmation tone.
SV8100 Hotel Manual