Tiffany Sharpe Resume - 2018

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Tiffany C.

Sharpe
4518 N Greenview Ave #3B Email: [email protected]
Chicago, IL 60640 Phone: (757) 279-4131

Career Summary
Creative and energetic professional with impactful student services experience and extensive programming expertise.
Sharp communication skills both written and verbal. Strong background in coordinating, engaging well with others,
demonstrating active leadership, and being solution oriented. Recognized for being supportive and flexible in professional
environment. Relatable skills: Collaborative, Empathizer, and Adaptable.

Education

Loyola University Chicago Chicago, IL


Masters in Higher Education Expected Graduation Date: May 2018

University of Mary Washington Fredericksburg, VA


Bachelor of Arts in English Graduated: May 11, 2013
Creative Writing concentration

Professional Experience

University of Chicago Chicago, IL Sep 2017 – Dec 2017


Center for Leadership and Involvement Intern

 Critically benchmarked programming strategies and creating programming communications and advertisements.
 Created a Good Neighbor Day Service Leadership program for the department to implement on a quarter basis
that emphasized the importance of Servant Leadership and encouraged student involvement.
 Developed an opportunity between the Center for Identity and Inclusion and Center for Leadership and
Involvement to create an identity-based leadership program for students of color and their allies.
 Co-advised Recognized Student Organizations (RSOs) and assisted in their planning of major campus programs.

Loyola University Chicago Chicago, IL Jun 2017 – Dec 2017


Academic Coach in the Center for Tutoring and Academic Excellence

 Provided coaching to students one-on-one on strategies to be successful academically and personally.


 Guided students on developing and implementing learning strategy plans, such as time management,
organizational skills, and academic success.
 Created and facilitate Self-Care and Stress Management workshops for a variety of students.
 Demonstrated a commitment to multicultural understanding and student diversity by interacting with a variety of
different identities and individuals.
 Assisted the Office of Veterans Affairs in providing services specific for veterans.

University of Chicago Harris School of Public Policy Chicago, IL May 2017 – Sep 2017
Orientation Intern

 Assisted in the recruitment, hiring, training, and supervising of 8 student orientation leaders.
 Engaged with graduate students at programming events to discover their specific needs for further personal and
academic development.
 Created effective means of orientation communications to over 300 incoming students.
 Developed an assessment tool to analyze all parts of the Day One orientation process.
 Improved and discovered useful strategies to engage and communicate with students to ensure retention and
academic success.
University of Chicago Booth School of Business Chicago, IL Aug 2016 – Jun 2017
Program and Office Support Assistant

 Assisted with office and program logistics, including front desk support, answering telephone calls from
prospective students, and responding to emails.
 Collected inventory for class weekends and graduation preparation.
 Demonstrated the ability to work alone and with a team on projects to enhance the student experience.
 Managed the Executive MBA mobile app and all its components.
 Interacted with both current students, alumni, and prospective students.
 Provided support to all staff members in the Executive MBA office with projects, tasks, and duties.

AFCO Premium Finance Rosemont, IL May 2015 – Aug 2016


Customer Service Representative

 Exerted the ability to work well under direct pressure.


 Independently prioritized various administrative reports with to-do lists.
 Utilized multi-tasking skills to work on a multitude of daily reports and emails while operating over 60 daily
inbound and various outbound calls.

GEICO Virginia Beach, VA Sep 2013 – Mar 2015


Customer Service Representative/ Insurance Agent

 Recognized for being a top performer, being in the top 10 out of 350 licensed agents.
 Efficiently applied time management and multitasking skills.
 Excelled at creating lasting impressions with new policyholders under specialized insurance team.

University of Mary Washington Fredericksburg, VA Aug 2010 – May 2013


Eagle Landing Front Desk Aid/ Head Desk Aid

 Received Desk Aid of the Year Award – 2011-2012 School Year


 Greeted all visitors, staff, students, and outside contractors at main reception desk.
 Maintained schedule and calendar of 12 Resident Assistant duty schedule and check-in.
 Organized and distributed mail and packages to Eagle Landing residents daily.
 Effectively managed keys for all 18 residence halls and apartment buildings on campus.
 Managed conference room scheduling and assisting in preparation for large student or faculty meetings.
 Attended to the needs of students and their parents in terms of housing inquiries.

Walt Disney World® Resort Orlando, FL Aug 2012 – Jan 2013


Character Attendant (Internship)

 Assisted with various character performers in entertaining a diverse array of guests.


 Used problem-solving skills in high-volume area.
 Exercised acute senses of detail and exercising time management skills.
 Multitasked between keeping character performers safe and interacting with guests.
 Received Guests Service Fanatic Cards for Courageousness and High Energy and Positive Image

Leadership Roles-Interests-Related Skills

 Loyola Higher Education Student Association Secretary, 2017 – 2018


 Alpha Mu Sigma Executive Board Member, VP of Chapter Development (Social Chair), 2013
 Alpha Mu Sigma Executive Board Member, Rituals and Traditions Chair, 2011-2012
 Orientation Coordinator – Planned the execution and schedule of Fall 2012 Orientation.
 Orientation Leader – Served as a mentor and resource for incoming first-year students during the Fall 2010 and
2011 semesters, and Spring 2011, 2012, and 2013 semesters.
 Computer proficiency – Expert in Microsoft Office software and implementation

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