Berlitz English For University Students Book 1 Audio Script

Berlitz English for University Students
Book 1
Audio Script
Book 1 Chapter 1 Activity 1 Page 1
John: Hello. My name is John Rollings.

Kelly: I’m Kelly Morris. Nice to meet you.
John: Nice to meet you, too, Kelly. Where are you from?
Kelly: I’m from Los Angeles. And you?
John: I’m from Boston.
Book 1 Chapter 1 Skill-based Activity 1 Page 5

Restaurant: Perfect Pizza, can I help you?
Customer: I’d like to order a pizza, please.
Restaurant: What kind of pizza would you like?
Customer: A seafood pizza, please.
Restaurant: What size?
Customer: Large.
Restaurant: Anything else?
Customer: Two cokes, please, and a small green salad.
Restaurant: Anything else?
Customer: No, thank you.
Restaurant: Could I have your name, please?
Customer: P. Green.
Restaurant: And could I have your address, please?
Customer: 113 Station Road. Shilton
Restaurant: How do you spell Shilton?
Customer: S-H-I-L-T-O-N.
Restaurant: OK. Your pizza will be delivered in about thirty minutes.
Book 1 Chapter 1 Public Speaking Page 6
Presentation Outline
The objective of a presentation is to communicate information to the listeners. The most

effective way is to organize your outline.
Most presentations are divided into 3 parts:
The introduction, body and conclusion.

In the introduction, the speaker will introduce his topic to the audience to prepare them for
the information they will receive by stating the objective of his or her speech.
In the body, the listeners will receive new information about the topics set in the introduction.
In the conclusion, main topics in the body should be reviewed.
Now take a look at your textbook.
Berlitz English for University Students Book 1 Audio Script page of 14

This outline is split into three parts and under each, you’ll see subcategories tagged with
roman numerals.
Let’s start with opening lines and rhetorical questions in the introduction. Opening lines, such
as “hello” or a joke, can focus your audience’s attention on you. Others use rhetorical questions,
or questions that do not require answers, to break ice with the audience.
When shifting to another subject, always use transitions so that you don’t confuse your listen-
ers. Transitions are bridges to lead your listeners from one idea to another.
When delivering the body, be sure to state your objectives clearly and with support. If you have
a strong opinion about a specific topic, you must support it by stating evidence.
Before ending your presentation, make sure you review the main points delivered in the body.
Look at the blue practice box in your book.
Write a short presentation on a topic you like. Organize your outline into three parts:
introduction, body and conclusion. When finished, split into pairs and ask your partner if your
presentation is easy to follow. Do the same for your partner.
Waiter: What would you like for dinner?

Mrs. Miller: I’d like the steak, please.
Waiter: And for you, sir?
Mr. Miller: I’d like the chicken with rice, please.
Waiter: Right away.
Waiter: May I take your order?

Diner: Yes, what’s the soup of the day?
Waiter: Today’s soup is Cream of Tomato.
Diner: OK, I’d like the soup of the day then, please. And for my main course I’d like the
steak.
Waiter: Would you like the Sirloin Steak or the Fillet?
Diner: Sirloin, please.
Waiter: And how would you like the steak?
Diner: Medium-rare.
Waiter: Anything to drink, ma’am?
Diner: A glass of red wine, please.
Waiter: Will that be all?
Diner: That’s all, thank you.
Documentation Design
During your presentation, you should have a note-card in your hand to guide you. It is
essential that these notes are easy to look at.

Remember, these notes are simply a guide. A speaker must avoid reading the text directly to the
audience, since this will reduce the interest of the listeners and make the presentation boring.

Imagine you have to give a presentation to explain Japanese customs to foreigners. Make
notes for this topic. Compare your notes with your partner.
Richard: Where do you go to school, Ellen?

Ellen: I go to Berlitz University.
Richard: What do you study?
Ellen: I’m a biology major.
Richard: Oh, how interesting!
Math is at 1:10 on Tuesday and 2:50 on Thursday and Friday.

Psychology is at 11:00 on Monday and Thursday and at 1:10 on Friday.
English is the first period on Tuesday, the third period on Wednesday and the second period
on Friday.
Chemistry is before psychology on Monday, before English on Wednesday and after psychology
on Thursday.
Physics is after psychology on Monday, after English on Wednesday and before English on
Friday.
History is at the same time as chemistry on Monday and Wednesday and at the same time as
physics on Friday.
Economics is the last period on Monday and Tuesday and the first period on Wednesday.
Biology is at 2:50 on Monday, between English and math on Tuesday and before psychology on
Thursday.
Mr. Peterson: So Josh, I see here on your application that you would like to join the
economics program at our university.
Josh: Yes sir, I would really like to be an economist. I want to work in the stock
exchange some day.
Mr. Peterson: And why did you choose this university?
Josh: My uncle said it has one of the best economics programs and it’s not so far
from where my family lives.
Mr. Peterson: Tell me a little more about your parent’s educational background.
Josh: Well, my father was a Psychology major but he dropped out in his third
year, and my mother majored in English Literature.
Mr. Peterson: Hmm, and what do they do now?
Josh: My father is the manager of a convenience store, and my mother teaches
English at an elementary school.
Mr. Peterson: Now, let’s talk about your grades in high school. I see here you did really
well in science, but your math grades are not very good.
Josh: Yeah, I really hate math; it’s so boring and complicated.
Mr. Peterson: But to major in economics, you will need to take several advanced
mathematics classes.
Josh: Really? I didn’t know that.
Mr. Peterson: And I see here that you had some disciplinary problems in high school.
Josh: No, that was just a misunderstanding. I accidentally broke the principal’s
office window; it was all a big mistake.
Mr. Peterson: OK Josh, I will look into your application and we will contact you next
month. Thank you for coming in.
Josh: OK. Thank you, Mr. Peterson.
Stress Management
Anxiety and stress are normal before any presentation. Standing in front of a large group of
people can be very intimidating and it affects everybody in different ways. Understanding
that this feeling is perfectly normal and experienced by everybody at some point, is the first
step towards learning how to manage it effectively.
Here are some tips for managing stress.
Practice as much as possible before. The better you know the material, the easier it will be
to deliver. Practice can be done in front of the mirror. If possible, record yourself on video or
mp3.
Remember, that the worst part is before the presentation. The stress will gradually
disappear once you get started.
Breathe slowly and deeply.
Don’t stand in one place. If you move around, it will relax you.
Write important information on the whiteboard while you present (not too much though).
If you make a mistake, don’t panic. Just take a breath and continue the presentation.
Remember you are the boss. The speaker is in control of the audience during the
presentation.
Project your voice just above the heads of the people in the back row.
Practice! Practice! Practice!

Practice
Many people are nervous about looking into other people’s eyes. The following exercise will
help you get used to being watched by other people.
Face your partner and sit about 1 meter apart. Count to 3 and start looking directly into each
other’s eyes. See how long you can do it for without laughing.
Working in groups, brainstorm ideas about how to combat stress. What do you do before
exams or other stressful situations?
Salesperson: Can I help you?

Ms. Taylor: Yes, I’m looking for this suit in a size 12.
Salesperson: Here you are.
Ms. Taylor: How much is it?
Salesperson: £195.00.

Operator: Thank you for calling Land’s End. May I take your order?
Mrs. Almeida: Yes, I’d like item number 7397-3C46 in red.
Operator: The mock sweater. What size?
Mrs. Almeida: Small, please.
Operator: And your next item, please?
Mrs. Almeida: That’s all. Just one item.
Operator: Your name?
Mrs. Almeida: Laura Almeida.
Operator: And your address, Ms. Almeida?
Mrs. Almeida: It’s 4789 Maple Avenue, Lawrenceville, New Jersey 08648.
Operator: And your credit card number?
Mrs. Almeida: 55289-9007-0051-3249. Expiration date 12/09.
Operator: Thank you for your order. Have a nice day.
Mrs. Almeida: Thank you.

Ms. Taylor is shopping for a suit at a new department store. She usually wears a nice
blouse and pants when she shops but today she is wearing a sweater and jeans. She
is looking for a gray suit in a size 12 but the store only has black suits in size 8. Ms.
Taylor is checking every floor in the store. She usually enjoys shopping, but she isn’t
enjoying it today.
Getting Attention
In order to effectively transmit information to the audience, the speaker must first get their
attention. There are many ways to accomplish this and each speaker has their own style. Let’s
look at some of these ways.
A Greeting
This is one of the easiest ways to get attention. Greet your audience in a loud and
friendly voice. A “Good Morning” can get you a lot of attention, so as soon as the
audience turns to look at you, it’s time to start the introduction.
Questions
Many speakers like to start their presentation by asking rhetorical questions to
the audience. For example, if you are doing a presentation about personal
computers, you may start with a question such as “Do you have a computer at
home?” Usually the audience won’t reply, but they will immediately focus their
attention on the speaker. After you ask the question, take 1 or 2 seconds to look at
the audience and then start off your introduction.
Write the Title on the Whiteboard

This is another technique to get attention. Write the title in large letters. Most
people will try to read what you are writing. When you are done, turn around and
start.
Visual Aid
An image is worth a thousand words. Many speakers like to start by showing the
audience an image, such as a poster or a large picture. After the audience turns its
attention to the picture, you are ready to start.
Working in groups: take turns trying different techniques on the group to get their
attention. Don’t be afraid to be creative.
Brainstorm a list of other ways to get the attention of your audience. Add these to the list
above and rate their effectiveness.
Peter: Hi, Carla! How are you?

Carla: Great! I’m going on vacation.
Peter: Where are you going?
Carla: To Madrid. I’m leaving on Friday.
Peter: That’s wonderful! Have a nice trip.

“And here is tomorrow’s weather. In Sapporo, it will be snowy and the temperature will be mi-
nus two degrees centigrade. In Sendai, it will be rainy and the temperature will be four degrees
higher than Sapporo. It will be cloudy in Tokyo with a maximum temperature of 12 degrees
centigrade. In Kochi, it will be 3 degrees higher than Tokyo and it will be cloudy in the morning
and sunny in the afternoon. In Fukuoka, it will also be sunny but there will be a strong wind.
The temperature will be the same as in Kochi.”
Looking Professional
The way you carry yourself in front of the audience will have a profound effect on the listener’s
concentration levels. A confident and professional speaker will command a greater presence in
the room.
Here are some things to keep in mind.
Look Professional
Before the presentation, take a few minutes to make sure nothing is wrong with
your hair, clothing, teeth, makeup, etc. It’s one less thing for you to worry about and
may even give your self confidence a little boost. If you are prone to sweating, keep
a handkerchief handy to mop those beads of sweat.
Body Language
Body language is an important part of communication. Somebody who just stands in
the same place will make the audience feel the presentation is dull and uninspiring.
If you are moving very fast or shaking, it gives the audience the feeling that you are
insecure. Not making eye contact with people may give the idea that you are not be-
ing truthful.
These are some tips on using body language effectively during a presentation:
Don’t stay in a single place

Try to move around. Change position every few minutes. You will notice how the au-
dience will follow your movement and keep interested in what you are saying.
Don’t move too fast

If you are moving around too fast, the audience will grow tired of following you
around the room. Once you change place, make sure to stay there a short while be-
fore moving again.
Use your arms

These can be very expressive. Try to move them in a slow and controlled way that
relates well to your speech. Avoid fast and sudden movements.
Smile and look happy

In many cases, the speaker looks more bored than the audience. Make sure you
smile once in a while. Don’t forget: facial gestures can give a lot of information about
your mood.
Posture
Try to stand up straight while you present; it will show that you are confident in
your skills and the content you are providing.
Practice
Working in groups, on a piece of paper, write the name of an animal but don’t show it to anyone.
Try to convey which animal you are, using body language alone. Remember, you may not speak,
make noises, write or draw any pictures.
Kim: Excuse me. Is there a bank near here?

Man: Yes, there’s one next to Rosen’s Department Store.
Kim: How do I get there?
Man: Go straight ahead two blocks. It’s on the right.
Kim: Thanks a lot.
Man: You’re welcome.
A: Excuse me, do you know where the train station is?

B: Go down Market Street. Turn right at the third light. That’s 10th Street.
Go one block up 10th Street. The station is on the right.
A: Thank you.
B: You’re welcome.

B
A: Pardon me, where is city hall?

B: It’s behind the shopping center on Chestnut Street.
A: How far is that?
B: Not far. Go two blocks down Broad Street and turn left at the stop sign. Go
past the shopping center and turn right on the little street behind it.

C

A: How do I get to 95 south?
B: At the next stop sign, make a right. That’s a one-way street. Then you
come to a traffic light. Make a left onto Route 31 north and stay there for
about five miles. Then you’ll see the sign for 95.
A: Thanks a lot.
A: At Hotel Ocean View, there are hot spring baths and private hot spring baths.
There’s a swimming pool and a games center. You can eat dinner in your room or in
the restaurant. There are non-smoking rooms available. You can stay for just $70
per person per night.
B: At Hotel Mountain View, you can spend your evening in the bar or working out in
the gym. There are three restaurants to choose from. There are different kinds of
hot spring baths including outside ones and there are karaoke rooms available for
those who want to sing. Prices start from $60 per person per night.
C: At Hotel Beachside, there’s a private beach that only our guests can enjoy. And if
you don’t like the sea, there’s an Olympic size swimming pool. There are two restau-
rants to choose from and there are lots of things to do in the evening. There’s a bar,
a games center and there are karaoke rooms. And it only costs $80 per person per
night.
Voice Projection
Voice volume and clarity are very important when giving a presentation. If your voice is too
quiet, people won’t be able to hear what you are saying. If you are shouting, the audience will
be uncomfortable and you will get tired quickly.
Voice projection is a technique that allows you to increase the volume and clarity of your voice
with very little effort. Just by putting your head in the correct position, your voice will become
louder and clearer.

The concept is very simple:

By increasing the diameter of your airway, you can increase the volume of your voice. You will
notice the volume of your voice changes depending on the position of your head and
neck. Your voice will be loudest when you raise your chin a little more than normal.
This is the optimal head position while you are giving a presentation.
Try this.
Say your name regularly.
Now, put your chin against your chest and say your name again.
Finally, tilt your head slightly back and say your name again.
Practice
With your partner, take turns reading the text in the book. Try different head positions until
you find the best one for you.
Naomi: Do you have any brothers or sisters, Lori?

Lori: Yeah, I have an older brother.
Naomi: Really? What’s his name?
Lori: His name is Joshua.
Naomi: Hmm... Does he have a girlfriend? Is he cute?
Lori: He doesn’t have a girlfriend and I don’t know if he’s cute! He’s my brother! But
here’s a picture of him.
My friend Tom has a big family. There are 5 children in his family! Tom is the old-
est, he’s 19 years old. He is tall and has short, brown hair. His hobby is playing
baseball. The youngest is Sue, she’s 7. Sue has long, straight, brown hair and green
eyes. Sue loves reading. Every Christmas, Tom and his family go to their
grandparents’ house.
Rhythm and Speed
Voice rhythm and speed are essential to giving good presentations. The tone you use while
speaking, and the way you pause at necessary points, are also very important. By doing these
well, it makes the listening experience that much easier.
Rhythm:
It is important to pause when ending a sentence or in between long sentences.
Yesterday, (short pause) I met my friend at a French restaurant. (long pause)

Let’s listen to the following example:
After graduating from high school Amy decided to travel to Europe she visited many countries
including Italy Spain France Germany and the UK her trip lasted almost a month and she
was very happy to experience so many different cultures.
Now, let’s listen to the same example with proper rhythm and speed:
After graduating from high school, Amy decided to travel to Europe. She visited many coun-
tries, including Italy, Spain, France, Germany and the UK. Her trip lasted almost a month
and she was very happy to experience so many different cultures.
Which example was easier to understand?

Did you notice the difference in rhythm and speed?

Practice
Take turns with your partner reading the popular song. Read it as if you would read a
presentation. Remember to control your rhythm and speed.
Ted: Do you still play the guitar, Nicole?

Nicole: Yes. Actually, some friends and I started a band last year.
Ted: Good for you. What kind of music do you play?
Nicole: We played jazz for a few months but now we mostly play blues. We practice every
Saturday from 10:00-1:00. Last week, we performed live for the first time!
Ted: That’s great, Nicole!
Meg: Hi John! Are you coming to the party tonight?

John: Hi Meg! Sorry, but I’m busy tonight.
Meg: Why are you busy?
John: Well, I have to go to my part-time job tonight.
Meg: At night? What kind of job do you have?
John: I work at the library. I help organize books and update the user database.
Meg: But why at night? I thought the library was closed after 10 p.m.
John: We’re expecting a large shipment of books tonight, and we have to sort and stock
them. We could do it during the day, but we’d have to close the library and nobody
would be able to use it.
Meg: What’s wrong with closing the library for a day?
John: Some people have to do research or study for tests, so it would be a big problem for
them.
Meg: Can’t you miss work just this once?
John: No way... I was late last week, so my boss is not very happy with me right now. If
I’m late again or miss work, I’ll probably be fired.
Meg: Anyway, give me a call if you finish early. Maybe you can make it to the party before
it ends.
Berlitz English for University Students Book 1 Audio Script page 10 of 14
John: Sure, that sounds great! I’ll probably finish around midnight.
Meg: Cool. Hopefully, I’ll see you later at the party.
John: OK, bye.
Closing the Presentation
The body of your presentation is over, but there is still one more vital task to perform: the
conclusion.
One important factor is time. The conclusion must be short and simple. The objective is not
to repeat everything you have already said, but to reiterate the key points. Remember, when
your audience leaves, it’s your conclusion that will be freshest in their minds. For this reason,
it is critical to make it as easily digestible and memorable as possible.
Let’s listen to the following example:
In this presentation, we discussed the impact of nuclear power on the world; we talked
about different countries using nuclear power, it’s cost, safety issues and power for future
generations. To conclude, I want to restate that nuclear power has proven to be a cheap and
clean energy source, and that if proper measures are taken, it is a very safe way to generate
large amounts of electrical energy. Also, nuclear power has the potential to continue to provide
clean and cheap energy for many years to come.
Thank you very much for your attention today, and I hope you enjoyed this presenta-
tion.
Answer the questions in the book.
What was the topic of this presentation?

What were the objectives of the speaker?
Name three important facts that the speaker mentions in his conclusion.
Practice
Write a conclusion to the presentation on a topic of your choice. Read it to members of your
group. Could they imagine what the body would have contained?
Bill: Would you like to go to the music festival tomorrow night? I have two tickets.
Emma: Sounds great! What time?
Bill: It starts at 7 o’clock at Center Stadium.
Emma: Let’s meet in front of the stadium at 6:30.
Bill: OK. See you then.

My summer vacation. At the end of July, I went to Okinawa with two of my friends.
We only stayed for three nights, but we had a great time. In mid-August, I went to
my grandparents’ house in Nagano with my family. It was really boring. It was good
to see my grandparents, but there’s nothing for me to do in Nagano. For the last week
of August, I worked in a museum on a work experience program organized by my uni-
versity. The work was boring and very tiring - I was on my feet for about nine hours a
day. And I didn’t get paid! September the 12th was my birthday. I met my friends and
we went to a restaurant and then karaoke. We had a great time. I really enjoyed it.
Questions and Answers

At any point during a presentation, the audience may have questions. The speaker
is expected to provide answers to these questions and the timing is crucial. Each
speaker has their own style and preference as to when to answer. If the questions are
answered during the presentation, the rhythm and flow may be lost. If the questions
are answered at the end, you may find yourself searching through your notes and
materials to find the necessary information to provide an answer. It is a good idea to
tell the audience during the introduction when to ask their questions. This way, there
is no confusion.
Tips for answering questions
Try to keep answers short and simple.

If the answer is long-winded or over-complicated, people may lose interest.
Be patient.
Some questions may seem to be obvious, but the audience may not have understood
a point or missed necessary information. Be patient and explain again.
Questions are good

Remember that if someone asks you questions, it means that they are listening and
are interested in the topic.
Don’t Lie
If you are not sure of the answer, it is better to be honest and say so. If you give
false information, it will cast doubts on all your material. It’s better to say you are
not sure, or that you don’t have the information at that moment, than to lie.
Practice
Listen to the following presentation, and write down three questions you could ask from the
excerpt.

“The internet has produced many changes in the world. Not only in business and education, but
also to our everyday lives. The internet has brought many benefits, but also a few risks. It has
influenced the way we receive the news, stay in touch with our friends and family, how we shop
and even how we meet new people.
The cultural phenomenon of the internet is now part of our everyday lives. At present, English
is the most popular language on the net, since 29% of all internet users speak English. The
second most popular internet language is Chinese, which is spoken by 14% of internet users.
However, researchers think that by the end of 2008, Chinese will have become the number one
language spoken by internet users.”
Martina: Are you OK, Jill? You look terrible!

Jill: I feel terrible.
Martina: What’s the matter?
Jill: I have a very bad headache.
Martina: Did you take some aspirin?
Jill: Yes, I did, but it’s not working.
Martina: I hope you feel better soon!
Patient 1
Doctor: What seems to be the problem?
Patient 1: I feel terrible. I have a stomachache, headache and a fever.
Doctor: Do you have a cough?
Patient 1: No, I don’t
Doctor: Do you have a sore throat?
Patient 1: Yes.
Doctor: Do you have a rash?
Patient 1: Yes, I do.
Patient 2
Doctor: What’s the matter, Mr. Thompson?
Patient 2: I have a terrible cough and sore throat.
Doctor: Anything else?
Patient 2: A slight headache.
Doctor: Do you have a fever?
Patient 2: Yes, a slight fever.
Doctor: Do you have a backache?
Patient 2: No, I don’t.
Presentation Aids
There are many support materials we can use to make presentations more interesting and
easier to understand. Speakers can now use all kind of aids, such as pictures, computers, short
videos, audio tracks, etc.
All these can help, but the quality of the presentation always depends on the speaker. If the
presentation is not well designed and executed, it will not be effective, regardless of the aids
used.
Tips on using presentation aids:
Don’t go overboard.
Try not to use too many aids. If you do, it may detract from the intended impact.
Keep it short.
If you are using presentation aids, try to limit the amount of time you spend on
them. Remember that the center point of the presentation is the topic, not the
pictures or videos.
Don’t forget to explain.

When you are using aids, don’t forget to tell your audience what they are looking at.
Some people may not understand what you are showing them. The speaker must
always be a guide when using media.
Be prepared to do your presentation without them.

When using presentation aids, things can go wrong. For example, damaged
equipment or incompatible files. Always be prepared to give your presentation
without using any aids.
Practice
You are doing a presentation about all the wonderful sightseeing places in Japan. Think of
different aids you could use to make it more impressive. Discuss your ideas with your partner.

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Berlitz English for University Students

Book 1 Chapter 1 Activity 1 Page 1

John: Hello. My name is John Rollings.

Book 1 Chapter 1 Skill-based Activity 1 Page 5

Book 1 Chapter 1 Public Speaking Page 6

The objective of a presentation is to communicate information to the listeners. The most

Most presentations are divided into 3 parts:

The introduction, body and conclusion.

Now take a look at your textbook.