SAP Global Trade Services 10.1 Operational Guide

Operations Guide
SAP Global Trade Services 10.1
Target Audience
äÖðƒT€ Technical Consultants
äÖðƒT€ System Administrators
äÖðƒT€ Solution Consultants
äÖðƒT€ Business Process Owners
äÖðƒT€ Support Specialists
PUBLIC
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Document History
CAUTION
Before you start the implementation, make sure you have the latest version of this document.
You can find the latest version on SAP Service Marketplace at http://service.sap.com/swdc
SAP Software Download Installations and Upgrades Installations and Upgrade Guides - Entry by Application
Group Analytics Governance, Risk and Compliance Global Trade Services <Release> Operations
Guide .
The following table provides an overview of the most important document changes.
Version Date Description
1.0 2012-06-15 Initial Version
2012-06-15 PUBLIC 5/48

Table of Contents
Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.1 Global Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Important SAP Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2 Technical System Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.1 Scenario/Component Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 3 Monitoring of SAP Global Trade Services . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1 Alert Monitoring with CCMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.1.1 CCMS Monitoring Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.1.2 Component-Specific Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.2 Detailed Monitoring and Tools for Problem and Performance
Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2.1 Trace and Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2.2 Interface Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.2.3 Data Growth and Data Archiving Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.2.4 Specific Problem Analysis Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.3 Data Consistency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 4 Management of SAP Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.1 Starting and Stopping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2 Software Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.3 Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.4 Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.5 Application Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.6 Periodic Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4.6.1 Scheduled Periodic Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4.6.2 Required Manual Periodic Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4.7 Load Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.8 User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.9 Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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Chapter 5 High Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.1 Recovery Scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Chapter 6 Software Change Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6.1 Transport and Change Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
6.2 Development Requests and Development Release Management . . . . . . . . . . . 34
6.3 Quality Management and Test Management . . . . . . . . . . . . . . . . . . . . . . . . . . 34
6.4 Support Packages and Patch Implementation . . . . . . . . . . . . . . . . . . . . . . . . . 34
6.5 Release and Upgrade Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 7 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
7.1 Problem Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Chapter 8 Support Desk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

8.1 Remote Support Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
8.2 Problem Message Handover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
8.3 Services for SAP Global Trade Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
8.3.1 Solution Management Assessment (SMA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
8.3.2 GoingLive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8.3.3 Early Watch Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8.3.4 Technical Integration Check (TIC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8.3.5 Volume Test Optimization (VTO) package . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Chapter A Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
A.1 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
A.1.1 Related Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
A.1.2 Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter B Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
B.1 The Main SAP Documentation Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
2012-06-15 PUBLIC 7/48

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that are printed on both sides.
1 Getting Started
1.1 Global Definitions
1 Getting Started
CAUTION
This guide does not replace the daily operations handbook that we recommend customers create
for their specific production operations.
Designing, implementing, and running your SAP applications at peak performance 24 hours a day has
never been more vital for your business success than now.
This guide provides a starting point for managing your SAP applications and maintaining and running
them optimally. It contains specific information for various tasks and lists the tools that you can use
to implement them. This guide also provides references to the documentation required for these tasks,
so you need other guides such as the Master Guide, Technical Infrastructure Guide, Technical
Operations Guide for SAP NetWeaver and SAP Library.
1.1 Global Definitions

SAP Application:
An SAP application is an SAP software solution that serves a specific business area like ERP, CRM, PLM,
SRM, SCM, or Global Trade Services. The delivery of an application contains SAP components, which
are essential for implementing all application-related business scenarios, processes, and functions.
Business Scenario:
From a microeconomic perspective, a business scenario is a cycle, which consists of several different
interconnected logical processes in time. Typically, a business scenario includes several company
departments and involves other business partners. From a technical point of view, a business scenario
needs at least one SAP application for each cycle and possibly other third-party systems. A business
scenario is a unit, which can be implemented separately and reflects the customer’s prospective course
of business.
Component:
A component is the smallest individual unit considered within the Solution Development Lifecycle;
components are separately produced, delivered, installed, and maintained.
2012-06-15 PUBLIC 9/48

1 Getting Started
1.2 Important SAP Notes
1.2 Important SAP Notes

CAUTION
Check regularly for updates of the Application Operations Guide.
Important SAP Notes

SAP Note Number Title
30289 SAProuter documentation
19227 Get the latest saposcol
209834 CCMS agent technology
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2 Technical System Landscape
2.1 Scenario/Component Matrix
2.1 Scenario/Component Matrix

This section provides an overview of which product area of SAP Global Trade Services uses which
software unit. All product areas of the software component SLL-LEG are optional depending on the
business needs.
For the latest component version and patch level requirements, see http://service.sap.com/scl.
Business Scenarios
X = mandatory; (X) = optional; – = not part of the business scenario
Electronic
Software Compliance Customs Preference Letter of Restitution Compliance
Component Management Management Processing Credit Handling Reporting
SLL-LEG 901 X X X X X X
SLL-PI 900_* X X X X X (X)
(SP11+)
SAP_AP 700 X X X X X X
SAP X X X X X X
NetWeaver
ABAP Stack
SAP (X) X X (X) X -
NetWeaver
Java Stack for
Adobe
Document
Server (ADS)
SAP (X) - - - - -
NetWeaver
Search and
Classification
(TREX)
SAP (X) (X) (X) (X) (X) -
NetWeaver
Business
Intelligence
SAP (X) (X) (X) (X) (X) -
NetWeaver BI
Content
BI_CONT
Converter - X - - - -
Software (e.g.
Seeburger BIS)
2012-06-15 PUBLIC 11/48

2.2 Related Documentation
Business Scenarios
X = mandatory; (X) = optional; – = not part of the business scenario
Electronic
Software Compliance Customs Preference Letter of Restitution Compliance
Component Management Management Processing Credit Handling Reporting
Business (x) (x) (x) (x) (x) (x)
package
GRC_POR
1000 as
prerequisite
for using the
application
user roles in
SAP
NetWeaver
Portal
Adobe Acrobat (X) (X) (X) (X) (X) -
Reader

For more information about the technical system landscape, see the following table:
Topic Guide/Tool Location
Application-specific areas Master Guide http://service.sap.com/swdc Installations and Upgrades
such as the following: Installation and Upgrades Guides Analytics Governance, Risk and
‹DtÝÑ Compliance Compliance SAP Global Trade Services <Release>
Management
‹DtÝÑ Customs Management
‹DtÝÑ Preference Processing
‹DtÝÑ Letter of Credit
‹DtÝÑ Restitution Electronic
‹DtÝÑ Compliance Reportingl
Technology Components Master Guide for http://service.sap.com/swdc Installations and Upgrades
such as SAP NetWeaver SAP NetWeaver Installation and Upgrades Guides Analytics Governance, Risk and
Application Server Compliance SAP Global Trade Services <Release> Installation
and Upgrade
Sizing Quick Sizer Tool http://service.sap.com/sizing
Technical Configuration Technical http://service.sap.com/installnw70 1- Planning
Scalability Infrastructure Technical Infrastructure Guide

Guide
High Availability
Security Security Map http://service.sap.com/security
SAP Global Trade http://service.sap.com/swdc Installations and Upgrades

Services Security Installation and Upgrades Guides Analytics Governance, Risk and
Guide Compliance SAP Global Trade Services <Release>
SAP NetWeaver http://service.sap.com/security SAP Security
Security Guide Guides or http://help.sap.com/nw703 Security
Information Security Guide
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Topic Guide/Tool Location

Operations of NetWeaver Technical http://help.sap.com/nw703 System Administration and
usage types Operations Guide Maintenance Information Technical Operations Guide
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3 Monitoring of SAP Global Trade Services
3.1 Alert Monitoring with CCMS
3 Monitoring of SAP Global Trade

Services
Within the management of SAP Technology, monitoring is an essential task. A section has therefore
been devoted solely to this subject.
The aim of this section is to provide information and documentation to monitor SAP Global Trade
Services 10.1, for example by utilizing the Computing Center Management System (CCMS) and create
a user-defined monitor set reflecting a customer-specific system landscape for SAP Global Trade
Services. For more information about the underlying technology, see the SAP NetWeaver
Administrator’s Guide - Technical Operations Guide, particularly the section on Monitoring, in SAP
Library at http://help.sap.com/nw703 System Administration and Maintenance Information Technical
Operations Guide .
As SAP Global Trade Services 10.1 is powered by SAP enhancement package 3 for SAP NetWeaver 7.0,
we recommend that you set up the monitoring infrastructure as described in the Monitoring Setup
Guide for SAP NetWeaver at http://service.sap.com/operationsnw70 Monitoring .
The monitoring setup described in the Monitoring Setup Guide (MSG) for SAP NetWeaver is the
foundation for the following sections and contains all the information relevant to monitor the SAP
NetWeaver components used in SAP Global Trade Services 10.1. Proficient knowledge in system
monitoring and basic knowledge in SAP NetWeaver is required to set up and manage user-defined
monitors recommended within this guide.

Proactive, automated monitoring is the basis for ensuring reliable operations for your SAP system
environment. SAP provides you with the infrastructure and recommendations needed to set up your
alert monitoring in CCMS to recognize critical situations for SAP Global Trade Services as quickly as
possible.
For more information about the CCMS, see SAP Help Portal at http://help.sap.com/nw703 System
Administration and Maintenance Information Technical Operations Guide Administration of SAP NetWeaver Systems
Application Server ABAP (AS ABAP) Monitoring and Administration Tools for Application Server ABAP .
To configure alert monitoring with CCMS for SAP Global Trade Services 10.1, you must set up a Central
Monitoring System (CEN) and connect the components for SAP Global Trade Services to this CEN
system. For a list of these components and the business scenarios for which they are relevant, see the
section for Scenario/Component Matrix in this guide.
2012-06-15 PUBLIC 15/48

Since SAP Global Trade Services 10.1 utilizes the complete stack of SAP enhancement package 3 for SAP
NetWeaver 7.0, you have to apply the Monitoring Setup Guide for SAP NetWeaver to the component
of SAP Global Trade Services, first. In addition to this, you can define special monitors for SAP Global
Trade Services in the CEN System’s CCMS. You can access the Monitoring templates for SAP Global
Trade Services, called SAP Global Trade Services using transaction RZ20 (see section Alert Monitoring for
SAP Global Trade Services in this guide for full details).
In addition to this, you can define special monitors in the CEN system’s CCMS for your own needs.
There are also some additional monitoring objects designed to monitor cross-component
communication and other scenario-specific critical situations.
3.1.1 CCMS Monitoring Installation and Setup

For using the application-specific alert monitors for SAP Global Trade Services 10.1, see SAP Note
1296394. With this SAP Note, you can install the application-specific monitors, called SAP GRC Global
Trade Services, by using the XML file that is attached to this SAP Note.
RECOMMENDATION
We recommend the usage of SAP NetWeaver for Central Monitoring.
For more information about CCMS monitoring installation and setup, see the Monitoring Setup Guide
for SAP NetWeaver 7.0 on SAP Service Marketplace at http://service.sap.com/swdc Installations
and Upgrades Installation and Upgrade Guides NetWeaver SAP NetWeaver 7.0 (2004s) Operations Monitoring
and Configuration :
‹ú¦Ôˆ Monitoring ABAP
‹ú¦Ôˆ Instances Monitoring
‹ú¦Ôˆ TREX Monitoring the Adobe Document Services Portal
In order to enable the auto-alert mechanism of CCMS, see SAP Note 617547.
3.1.2 Component-Specific Monitoring

One approach for monitoring an SAP Global Trade Services 10.1 landscape is to monitor each
component separately in the CEN system. The other approach is to monitor across components based
on a business scenario. This section gives you an overview of how each component for running SAP
Global Trade Services could be monitored using CCMS. Which components need to be monitored
depends on the scenarios and application areas you implemented for SAP Global Trade Services. SAP
Global Trade Services is based on component SLL-LEG 901 for which you can set up monitors using
CCMS.
NOTE
This monitoring set for SAP Global Trade Services includes component-related monitors such as
for the application component SLL-LEG 901 of SAP Global Trade Services as well as for the logistics
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processes in the feeder system that are channeled through the plug-in for further processing in
SAP Global Trade Services. These monitors are not delivered by SAP but can be created in the CEN
system. All Monitoring Tree Elements (MTE) used for these monitors are based on the default
monitoring templates delivered by SAP.
For information about editing or creating monitors and monitor sets, see the Monitoring Setup
Guide for SAP NetWeaver on SAP Service Marketplace at http://service.sap.com/
operationsnw70 Monitoring .
Alert Monitoring for SAP NetWeaver
SAP enhancement package 3 for SAP NetWeaver 7.0 is the integration and application platform for SAP
Global Trade Services 10.1, therefore we recommend that you integrate the following SAP NetWeaver
components into the monitoring infrastructure:
†¡Â#¨ SAP NetWeaver Application Server (ABAP) [for SAP Global Trade Services 10.1 and its component
SLL-LEG 901
†¡Â#¨ SAP NetWeaver Application Server (Java) [for the use of Adobe Document Server (ADS) for printing
in SAP Global Trade Services 10.1 or for running SAP NetWeaver Portal to use the application user
roles]
†¡Â#¨ SAP NetWeaver Search and Classification (TREX)
†¡Â#¨ SAP NetWeaver Usage Type Process Integration (PI)
†¡Â#¨ SAP NetWeaver Business Intelligence (BI)
For more information and detailed procedures, see the Monitoring Setup Guide and the Technical
Operations Guide for SAP NetWeaver.
Alert Monitoring for SAP Global Trade Services
The component SLL-LEG 901 for SAP Global Trade Services 10.1 is based on SAP NetWeaver Application
Server for ABAP. You can find information about monitoring the SAP NetWeaver AS for ABAP in the
Monitoring Setup Guide for SAP NetWeaver on SAP Service Marketplace at http://
service.sap.com/operationsnw70 Monitoring and the Technical Operations Manual in SAP Library
at http://help.sap.com/nw703 System Administration and Maintenance Information .
What to Monitor
The primary failure points of SAP Global Trade Services 10.1 are within the technical infrastructure.
Application-specific alert monitoring is available for component SLL-LEG 901 as well as the dependent
plug-in component of SAP Global Trade Services in the feeder system SAP ERP, SLL_PI 900_<SAP ERP
Release>.
You can set up additional monitors for specific processes in SAP Global Trade Services according to
your needs, for example, IDoc monitoring in the communication processes.
Prerequisites
†¡Â#¨ Your SAP Global Trade Services 10.1 is connected to the CEN and registered as a remote system.
†¡Â#¨ The SAPCCM4X agent is registered and running for the instance of SAP Global Trade Services.
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Procedure
1. Go to transaction RZ20 and select the monitor SAP Global Trade Services.
2. On the top level, you can choose between the following monitoring areas:
˘®õé¤ë Availability
The availability monitor allows you to monitor RFC connections between connected systems
in a system landscape. This monitor uses the standard SAP NetWeaver monitor for checking
the RFC connection. You must have set up the RFC destination to the connected system
before you can use the monitor. You can use this monitor in both components, SLL-LEG 901
for SAP Global Trade Services as well as the corresponding plug-in in the feeder system SLL-
PI_900_<release>.
˘®õé¤ë Logging
The logging monitor collection that you can use for SLL-LEG 901 comprises virtual monitors
the following log objects that you can use. Note that the logging subtree in this monitor only
contains information if the system has logged error messages. With successful operations in
the system, only the logging summary node is shown in the monitor.
CCMS Monitor Log Object Sub-Object Description Minimum Severity*
Communication with Feeder /SAPSLL/ BOM /SAPSLL/ BOM_R3 Bill of Material Transfer Error
Systems from Feeder System (SAP
ERP)
/SAPSLL/ BP /SAPSLL/ BP_DISTR Business Partner Distribution Error
/SAPSLL/ ECC /SAPSLL/ MAT_R3 Product from Feeder System Error
(SAP ERP)
Communication with /SAPSLL/ ECC /SAPSLL/ ECC_IN ECC: Inbound Processing Error
Authorities /SAPSLL/ ECC_OUT ECC: Outbound Processing Error
Operational Error /SAPSLL/ TREX /SAPSLL/ TREX_LOAD SAPGTS: Generating Error
Comparison Index for SAP
TREX
/SAPSLL/ TSPL_STERMS SLL: Legal Control: SPL: SPL -
Index
* Minimum severity level at which log entries influence the monitor.
Alert Monitoring for Scenarios
An addition to the component alert monitoring for all scenarios of SAP Global Trade Services 10.1
monitoring of remote function calls (RFCs) is required.
The scenarios of SAP Global Trade Services 10.1 use standard monitoring functions provided by SAP
NetWeaver to perform alert monitoring on RFCs. For more information, see Monitoring qRFC and
tRFC Calls in SAP NetWeaver documentation in SAP Library at http://help.sap.com/nw703
Function-Oriented View SAP NetWeaver by Key Capability Solution Life Cycle Management Solution Monitoring
Monitoring in the CCMS The Alert Monitor Special Monitoring Functions of the Alert Monitor .
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3.2 Detailed Monitoring and Tools for Problem and Performance Analysis
The communication process for importing and exporting goods with Customs Management of SAP
Global Trade Services 10.1 also requires IDoc alert monitoring for which it uses standard alert
monitoring of SAP NetWeaver. For more information, see Central Monitoring Using ALE CCMS Monitor in
SAP NetWeaver documentation in SAP Library at http://help.sap.com/nw703 Function-Oriented
View SAP NetWeaver by Key Capability Application Platform by Key Capability Platform-Wide Services
Connectivity Components of SAP Communication Technology Classical SAP Technologies (ABAP) IDoc
Interface/ALE Administration Administering ALE Functions Monitoring Message Exchange
3.2 Detailed Monitoring and Tools for Problem and

Performance Analysis
SAP Global Trade Services 10.1 with its component SLL-LEG 901 is technically based on SAP NetWeaver
Application Server (AS) of SAP enhancement package 3 for SAP NetWeaver 7.0.
For information about technical problem analysis, for example for database, operating system, workload
analysis, and so on, refer to the Technical Operations Guide for SAP NetWeaver in SAP Library at
http://help.sap.com/nw703 System Administration and Maintenance Information Technical Operations
Guide .
The Operation Guide for SAP Global Trade Services 10.1 covers only differences and additional
information specific to the SAP Global Trade Services.
3.2.1 Trace and Log Files

Logging and tracing for SAP Global Trade Services 10.1 with its ABAP component SLL-LEG 901 is done
in the application log. The application logs for all scenarios of SAP Global Trade Services 10.1 are
integrated into the relevant functions for the individual business processes content and can be accessed
within the individual functions.
To select application logs from a single point of entry, the standard transaction SLG1 can be utilized
that is provided by SAP NetWeaver. Each log has the attributes Object and Sub-object. These attributes
identify the application that wrote the log. You can find the objects and sub-objects of SAP Global
Trade Services by selecting software component SLL-LEG and object /SAPSLL/* with all assigned sub-
objects.
Application logs for the following objects and their sub-objects
Application Log Name Description
/SAPSLL/API_INBOUND API Inbound Processing
/SAPSLL/BOM Bill of Materials (Preference)
/SAPSLL/BOP Bill of Product (Restitution)
/SAPSLL/BP Business Partner
/SAPSLL/CUC Customs Code Lists
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Application Log Name Description

/SAPSLL/CUHD Customs Shipments and Customs Declarations (Documents for Customs Management)
/SAPSLL/CUHD_ARCHIVE Customs Document: Archiving
/SAPSLL/CUHD_MAP Mapping of API Interface to Customs Document
/SAPSLL/CUHD_SPL Document SPL screening (scenario B2/C2)
/SAPSLL/CUHD_SYNCH Synchronization of Document with Feeder System
/SAPSLL/CUPED Supplementary Customs Declaration
/SAPSLL/CUPED_ARCH Supplementary Customs Declaration: Archiving
/SAPSLL/CUST Legal Services
/SAPSLL/ECC Electronic Communication
/SAPSLL/GEN Generation
/SAPSLL/IVM Inventory Management
/SAPSLL/KMAT Configurable Materials
/SAPSLL/LCLIC Legal Control: License
/SAPSLL/LLNS Tariff Number System
/SAPSLL/PR Customs Product
/SAPSLL/PREF Preference
/SAPSLL/RES Restitution
/SAPSLL/REX Reexport
/SAPSLL/SPL_ARCHIVE Archiving of the Sanctioned Party List Screening Data
/SAPSLL/TLC Customs Value
/SAPSLL/TREX Sanctioned Party List Screening with TREX
/SAPSLL/TSPL Master Data for Sanctioned Party List Screening
/SAPSLL/WL Logistics Integration Worklist
/SAPSLL/WL_ARCHIVE Archiving for Logistics Integration Worklist
For more information about the process-integrated application log, see the relevant process and
functional documentation for SAP Global Trade Services scenarios in SAP Library at http://
help.sap.com/grc Global Trade Services <Release> Application Help <Language> .
SAP Global Trade Services uses standard SAP NetWeaver technology for its system logs and traces. For
more information, see section Tools in the Technical Operations Guide for SAP NetWeaver in SAP Library
at http://help.sap.com/nw703 System Administration and Maintenance Information Technical Operations
Guide Administration of SAP NetWeaver Systems AS ABAP (Application Server for ABAP) Monitoring .
3.2.2 Interface Monitors

Interface monitors are essential for analyzing problems with interfaces such as RFC, IDoc, and HTTP.
For more information, see the Monitoring Setup Guide for SAP NetWeaver on SAP Service Marketplace at
http://service.sap.com/operationsnw70 Monitoring Monitoring Setup Guide for NW 7.0 SP Stack <SPS
Number> and the Technical Operations Guide at http://help.sap.com/nw703 System Administration and
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Maintenance Information Technical Operations Guide Administration of SAP NetWeaver Systems AS ABAP
(Application Server for ABAP) Administration Connectivity .
3.2.3 Data Growth and Data Archiving Monitors

You can monitor archiving of objects, such as documents or audit trails, independently of SAP Global
Trade Services, for example in any SAP ERP system. You can access the Archive Information System
(AS) for this in transaction SARA and by choosing Archive Explorer. From here, you can select the
archived objects you want to display.
For more information, see the following documentation available on SAP Library:
Monitor Documentation
Data Archiving Monitor Technical Operations Guide in SAP Library at http://help.sap.com/nw703 System
(SAR_SHOW_MONITOR) Administration and Maintenance Information Technical Operations Guide General Administration
Database Monitoring Tasks and one of the following options
(ST04, DB02) fl¦-<) Data Archiving
fl¦-<) Database Administration
The following table lists the fastest growing tables for SAP Global Trade Services 10.1. If you integrated
your processes into the logistics processes of SAP ERP as your feeder system, you should also refer to
the feeder system tables listed below.
Component Table
SLL-LEG 901 CDPOS
CDHDR
BALHDR
/SAPSLL/CORREF
/SAPSLL/CUIT
/SAPSLL/CUPEDRI
/SAPSLL/CUSWLD
/SAPSLL/CUSWLF
/SAPSLL/CUSWLQ
/SAPSLL/PRPREF
Feeder System /SAPSLL/OBJIDX
/SAPSLL/SSF
For more information about archiving objects, see the following documentation in SAP Library at
http://help.sap.com/grc Global Trade Services <Release> Application Help <Language> System
Administration Archiving Data .
For information about periodic tasks required to contain data growth (that is, to reorganize temporary
data), see Periodic Tasks in this guide.
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3.2.4 Specific Problem Analysis Tools

SAP Global Trade Services 10.1 uses the following monitoring functions provided by SAP NetWeaver
Application Server ABAP in SAP enhancement package 3 for SAP NetWeaver 7.0, which are particularly
vital for the processes in SAP Global Trade Services.
IDoc Monitoring
For communicating with the feeder system or the converter software, you can monitor transactional
remote function calls (tRFC) using transaction sm58. There, you can display the tRFCs that were sent
asynchronously and determine whether any errors occurred. Then choose System Administration
System Communication IDoc Monitoring to monitor the following:
f+;sZÍ IDoc List Display
You can display all the inbound and outbound IDocs
f+;sZÍ IDoc Search
You can search for specific IDocs
f+;sZÍ IDoc Statistics
You can call inbound and outbound IDocs that were sent and received during a specific time frame.
You can also see which errors occurred in the IDoc processing.
f+;sZÍ IDoc Status Monitoring
You can display the status of IDocs that still have to be processed.
For more information about the communication process with the authorities, see the documentation
in SAP Library at http://help.sap.com/grc Global Trade Services <Release> Application Help
<Language> System Administration System Monitoring Communication between SAP GTS, EDI Converter, and
Customs Authorities .
Transactional Remote Function Call Monitoring
For communicating with the feeder system or the converter software, you can monitor transactional
remote function calls (tRFC) using transaction sm58. There, you can display the tRFCs that were sent
asynchronously and determine whether any errors occurred.
SOA Services Monitoring
You can use the monitoring for SOA services. To do so, call transaction SXMB_MONI and choose Monitor
for Processed XML Messages (transaction SXI_MONITOR).
Distributed Statistical Records
For more information about the motivation behind distributed statistical records and how to define
and use them, see section Technology in the Monitoring Setup Guide for SAP NetWeaver on SAP
Service Marketplace at http://service.sap.com/operationsnw70 Monitoring Monitoring Setup
Guide (CEN 7.0 EHP<#> SP Stack <#>) .
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3.3 Data Consistency
3.3 Data Consistency

SAP Global Trade Services 10.1 only consists of one application component. Thus data inconsistency
and data storage errors between different components cannot occur.
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4 Management of SAP Application
4.1 Starting and Stopping
SAP provides you with an infrastructure to help your technical support consultants and system
administrators effectively manage all SAP components and complete all tasks related to technical
administration and operation. This infrastructure provides the following:
US−…æO A central interface for managing administrative middleware tasks
US−…æO Improved problem resolution processes for the entire solution
US−…æO Standardized administration of user profiles
For more information about the underlying technology, see the Technical Operations Guide of SAP
enhancement package 3 for SAP NetWeaver 7.0.
4.1 Starting and Stopping

SAP Global Trade Services 10.1 is an add-on and therefore complies with the Start and Stop Sequence
and Tools of SAP enhancement package 3 for SAP NetWeaver 7.0, on which SAP Global Trade Services
is installed.
For more information, see Starting and Stopping the System in the Technical Operations Guide for
SAP NetWeaver in SAP Library at http://help.sap.com/nw703 System Administration and Maintenance
Information Technical Operations Guide Administration of SAP NetWeaver Systems AS ABAP (Applicatoin Server
for ABAP) Management .
For the list of components required for each scenario, see Software Component Matrix in this guide.
Refer to Troubleshooting in this guide for analyzing problems if a component does not start properly.
4.2 Software Configuration

This chapter explains which components or scenarios used by this application are configurable and
which tools are available for adjusting.
Application configuration tools
Configuration Tool
(s) Description
Customizing You can access the Customizing in the application system with transaction code SPRO. The
Customizing is the standard SAP tool for ABAP-based systems used for component
Customizing.
SAP Solution SAP Solution Manager is the standard tool for process- and scenario-based configuration.
Manager For more information, see SAP http://service.sap.com/solutionmanager.
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4.3 Administration Tools
Note that SAP Global Trade Services only requires the configuration of the business scenarios and
processes. With SAP Global Trade Services being an add-on to SAP NetWeaver, no technical
configuration is required that is specific to SAP Global Trade Services. It only uses basis parameters for
database, operating system, and Application Server ABAP provided by SAP NetWeaver.
For more information about configuration and its concept, see SAP Library at http://
help.sap.com/nw703 Function-Oriented View SAP NetWeaver by Key Capability Solution Lifecycle
Management by Key Capability Customizing .
4.3 Administration Tools

SAP Global Trade Services 10.1 and its component SLL-LEG 901 are technically based on SAP NetWeaver.
For information about the relevant administration tools, see the Technical Operations Guide for SAP
NetWeaver 7.0 in SAP Library at http://help.sap.com/nw703 System Administration and Maintenance
Information .
4.4 Backup and Restore

You need to back up your system landscape regularly to ensure that you can restore and recover it in
case of failure. The backup and restore procedure for SAP Global Trade Services 10.1 as add-on is identical
to the one of SAP enhancement package 3 for SAP NetWeaver 7.0 on which SAP Global Trade Services
is installed.
For more information about the following topics see the mentioned section in the Technical Operations
Guide for SAP NetWeaver in SAP Library at http://help.sap.com/nw703 System Administration and
Maintenance Information Technical Operations Guide :
j�» For Backup and Recovery, see Administration of SAP NetWeaver Systems AS ABAP (Application Server
for ABAP) Administration Backup and Recovery
j�» For High Availability, see section General Administration Tasks
The backup and restore strategy for applications consists of two parts:
j�» Backup and restore coverage for each component (see table below)
j�» Cross-system data dependencies and handling
The backup and restore strategy for your system landscape should not only consider SAP systems but
should also be embedded in overall business requirements and incorporate your company’s entire
process flow.
In addition, the backup and restore strategy must cover disaster recovery processes, such as the loss of
a data center through fire. It is most important in this context that you ensure that backup devices are
not lost together with normal data storage (separation of storage locations).
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4.5 Application Copy
Categories of
System Category
Components Properties Suggested Methods for Backup and Restore Examples
I Only software, œ¿ôÅ“ No backup, new installation in case of a BDOC modeler
no recovery or
configuration œ¿ôÅ“ Initial software backup after installation and
or application upgrade
data œ¿ôÅ“ Backup of log files
II Only software œ¿ôÅ“ Backup after changes have been applied or SAP Gateway
and œ¿ôÅ“ No backup, new installation and Comm. Station
configuration configuration in case of a recovery SAP Business Connector
information, œ¿ôÅ“ Backup of log files SAP IPC (2.0C)
no application
data
IX Original Data -
application œ¿ôÅ“ Application specific file system backup, data
data, data consistency with other systems must be
exchange with considered
other systems, œ¿ôÅ“ Backup of software, configuration, log files
data not
managed by a
DBMS
XI Original Data œ¿ôÅ“ SAP ERP
application œ¿ôÅ“ Database and log backup, application log œ¿ôÅ“ SAP Customer
data, data backup (such as job logs in file system), data Relationship
exchange with consistency with other systems must be Management (SAP
other systems, considered CRM)
based on SAP œ¿ôÅ“ Backup of software, configuration, log files œ¿ôÅ“ SAP NetWeaver
NetWeaver Business Intelligence
Application (SAP NetWeaver BI)
Server
Component Categories Data to be backed up Application Data

SLL-LEG 901 XI œ¿ôÅ“ Database and log œ¿ôÅ“ Original
backup œ¿ôÅ“ Replicated
œ¿ôÅ“ File system backup
(full and/or
incremental)
SLL_PI 900_<SAP ERP IX Database and log backup Original
Release>
SAP NetWeaver TREX I File system backup -
SAP NetWeaver ADS II File system backup Original
4.5 Application Copy

For more information about prerequisites, procedures, and limitations for copying components of SAP
Global Trade Services, see section System Copy in the Technical Operations Guide for SAP NetWeaver
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4.6 Periodic Tasks
in SAP Library at http://help.sap.com/nw703 System Administration and Maintenance Information

Technical Operations Guide Administration of SAP NetWeaver Systems Administration Background Processing .
4.6 Periodic Tasks

4.6.1 Scheduled Periodic Tasks
For more information about standard background jobs and periodical tasks for SAP NetWeaver
components, see the Technical Operations Guide for SAP NetWeaver in SAP Library at http://
help.sap.com/nw703 System Administration and Maintenance Information Technical Operations Guide
Administration of SAP NetWeaver Systems Administration Background Processing .
4.6.2 Required Manual Periodic Tasks

This chapter describes all manual tasks required to run periodically to keep the application running
smoothly over time. A manual task needs a person to for each execution in comparison to the scheduled
tasks listed above which can be automated using a task scheduler program. It is important that you
monitor the successful execution of these tasks on a regular basis.
SAP Global Trade Services creates log files to identify problems. You need to check the log files on a
regular basis, for example, to detect blocked documents. This enables you to identify problems promptly
and to react accordingly.
Also, the following application-specific tasks are relevant for execution of background jobs or require
execution in background jobs:
dë¡HC⁄ In the feeder system:
dë¡HCè Check change pointers for master data and transfer changed data from feeder system to SAP
Global Trade Services
dë¡HCá Creditors – relevant for all scenarios in the application
dë¡HCá Debitors – relevant for all scenarios in the application
dë¡HCá Material master – relevant for all scenarios in the application
dë¡HCá Bill of materials – relevant for Trade Preference Processing and Legal Control of the
application
dë¡HCè Transfer duty-paid stock for customs warehousing – relevant for Imports and Exports with
Customs Management of the application
For more information about the periodic tasks in the feeder system for SAP Global Trade Services,
see section Data Replication in the Configuration Guides on SAP Service Marketplace at http://
service.sap.com/swdc SAP Installations and Upgrades Installation and Upgrade Guides Analytics
Governance, Risk and Compliance SAP Global Trade Services <Release> .
dë¡HC⁄ In SAP Global Trade Services
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4.7 Load Balancing
)N.\h Distribute Product Data to Feeder System for Special Customs Procedures – relevant for
imports and exports with Customs Management of the application
http://help.sap.com/grc Global Trade Services <Release> Application Help <Language>
Customs Management Master Data .
)N.\h Further functions can also be scheduled for background processing but do not require
periodical execution. The relevant functional descriptions contain references if execution of
the programs using background jobs is possible.
For more information, see the documentation in SAP Library at http://help.sap.com/grc
Global Trade Services <Release> Application Help <Language> System Administration System
Monitoring .
4.7 Load Balancing

SAP Global Trade Services uses no specific load balancing methods for its one component SLL-LEG. If
necessary, it only applies methods provided by the basis technology of SAP NetWeaver.
For more information about the load balancing with SAP NetWeaver, see SAP Library at http://
Administration of SAP NetWeaver Systems .
4.8 User Management

SAP Global Trade Services uses the user management tools provided by SAP NetWeaver. For more
information, see http://help.sap.com/nw703 Function-Oriented View SAP NetWeaver by Key
Capability Solution Lifecycle Management by Key Capability Identity Management Identity Management of the
Application Server ABAP .
4.9 Printing
SAP Global Trade Services uses the SAP NetWeaver technology for printing. For more information
about printing, see SAP Library at http://help.sap.com/nw703 Function-Oriented View SAP
NetWeaver by Key Capability Solution Lifecycle Management by Key Capability System Management SAP Printing
Guide (BC-CCM-PRN) .
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5 High Availability
5.1 Recovery Scenario
5 High Availability
The processes of SAP Global Trade Services are based on master and transaction data from one or more
feeder systems. If a failure on SAP Global Trade Services’ component SLL-LEG occurs, all business
processes in the feeder system based on action in SAP Global Trade Services cannot be performed.

To avoid any inconveniences SAP Global Trade Services provides a recovery scenario. In SAP
Compliance Management, for example, the discontinuation of the logistics processes in the feeder
systems depends on customizing settings for each area within SAP Compliance Management. If action
from SAP Global Trade Services is required by the feeder system at a time when SAP Global Trade
Services is not available, you can configure your system in such a way that one of the following options
holds true:
•!ÓF—B Either all subsequent processes are blocked until SAP Global Trade Services is available again and
can perform the tasks needed before continuing the processes in the feeder system.
•!ÓF—B All subsequent processes can be performed without getting a response from SAP Global Trade
Services and SAP Global Trade Services will perform the tasks once the system becomes available
again.
•!ÓF—B Alternatively, you can allow all subsequent processes to be performed without any checks if SAP
Global Trade Services is not available.
NOTE
We recommend you also refer to the following documentation:

•!ÓF—B BC SAP High Availability for SAP enhancement package 3 for SAP NetWeaver 7.0
This document provides a general discussion and sound introduction to the topic of high
availability for the SAP NetWeaver Application Server. It is part of the standard SAP
documentation package delivered with SAP NetWeaver Application Server. It deals
comprehensively with safeguarding SAP NetWeaver Application Server system operation.
You can find this document on SAP Service Marketplace at http://service.sap.com/ha
Media Library Documentation HA Documentation .
•!ÓF—B Switchover
For information about switchover, see on SAP Service Marketplace the infrastructure
information at http://service.sap.com/upgradenwpi71 Planning Technical Infrastructure
Guide High Availability Support for Failover Clustering (HA) Switchover Units and in the
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5 High Availability
installation information at http://service.sap.com/installnw70 Installation - SAP

NetWeaver Systems Installation Guide – SAP NetWeaver 7.0 incl. EHP2 .
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6 Software Change Management
6.1 Transport and Change Management
Software Change Management standardizes and automates software distribution, maintenance, and
testing procedures for complex software landscapes and multiple software development platforms.
These functions support your project teams, development teams, and application support teams.
The goal of Software Change Management is to establish consistent, solution-wide change management
that allows for specific maintenance procedures, global rollouts (including localizations), and open
integration with third-party products.
SAP Global Trade Services 10.1 and its component SLL-LEG 901 are based on SAP NetWeaver Application
Server ABAP of SAP enhancement package 3 for SAP NetWeaver 7.0. You can find information about
the Software Change Management in the according document section of the Technical Operations
Guide for SAP NetWeaver in SAP Library at http://help.sap.com/nw703 System Administration and
Maintenance Information Technical Operations Guide Administration of SAP NetWeaver Systems AS ABAP
(Application Server for ABAP) Software Logistics.
The following topics are covered in the SAP NetWeaver document:
Èéë³ô Transport and Change Management - Enables and secures the distribution of software changes
from the development environment to the quality assurance and production environment.
Èéë³ô Development Request and Development Release Management - Enables customer-specific
maintenance procedures and open integration with third-party products.
Èéë³ô Support Packages and SAP Notes Implementation - Provide standardized software distribution and
maintenance procedures.
Èéë³ô Release and Upgrade Management - Reduces time, cost, and risk associated with upgrades.
Èéë³ô Quality Management and Test Management - Reduce the time, cost, and risk associated with
software changes.
Èéë³ô Template Management - Enables and secures the rollout of global templates, including
localizations.
6.1 Transport and Change Management

SAP NetWeaver includes the Change and Transport System (CTS) which is a tool that helps you to
organize development projects in the ABAP Workbench and in Customizing, and then transport the
changes between the SAP Systems in your system landscape.
For more information, see Technical Operations Guide for SAP NetWeaver in SAP Library at http://
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6.2 Development Requests and Development Release Management
Administration of SAP NetWeaver Systems AS ABAP (Application Server for ABAP) Software Logistics. Change
and Transport System .
6.2 Development Requests and Development Release

Management
The transport workflow provides a framework for transporting enhancements or new developments
of existing business functions in a system landscape. It provides a direct connection between
development and transport administration. The transport workflow manages the transport process,
determines the user for each individual step automatically, and then displays an interface that they can
use to perform the task directly.
It is an efficient method of transporting a selected number of requests into a group of transport targets,
and uses clearly defined approval steps to ensure the quality of your target systems.
For more information, see the Technical Operations Guide for SAP NetWeaver in SAP Library at
http://help.sap.com/nw703 System Administration and Maintenance Information Technical Operations Guide
Administration of SAP NetWeaver Systems AS ABAP (Application Server for ABAP) Software Logistics.
Releasing Software Changes and Quality Management .
6.3 Quality Management and Test Management

You can test interfaces with the test workbench for SAP NetWeaver Application Server (ABAP).
For more information, see the documentation in SAP Library at http://help.sap.com/nw703
Function-Oriented View SAP NetWeaver by Key Capability Solution Lifecycle Management by Key Capability
Testing .
6.4 Support Packages and Patch Implementation

Information about the Support Packages (SPs) available for SAP Global Trade Services 10.1 can be found
in the Release Information on SAP Service Marketplace at http://service.sap.com/ocs-
schedules .
Support Packages for components based on the SAP NetWeaver Application Server ABAP are applied
using the Support Package Manager. For more information, see the Technical Operations Guide for
SAP NetWeaver in SAP Library at http://help.sap.com/nw703 <Installation and Upgrade Information>
Installation and Upgrade Information .
SAP Notes that require code changes for components based on the SAP NetWeaver Application Server
ABAP can be applied using the SAP Note Assistant. For more information, see the documentation in
SAP Library at http://help.sap.com/nw703 Function-Oriented View SAP NetWeaver by Key Capability
Solution Lifecycle Management by Key Capability Software Lifecycle Management Note Assistant .
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6.5 Release and Upgrade Management
6.5 Release and Upgrade Management

You can check which components are installed in your system by logging on to your SAP Global Trade
Services and selecting from the menu options System Status .
For more information about release and upgrade options or plans for SAP Global Trade Services, see
http://service.sap.com/pam .
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7 Troubleshooting
7.1 Problem Analysis
7 Troubleshooting
In case of problems, refer to the troubleshooting guide for SAP NetWeaver Application Server. For more
information, see SAP Library at http://help.sap.com/nw703 System Administration and Maintenance
Information Technical Operations Guide General Administration Tasks Troubleshooting for SAP Web Application
Server .

The SAP NetWeaver Problem Analysis Guide contains the following problem analysis scenarios for the
various components of the usage type Application Server.
fl–˚Åõ{ Security Problem Analysis Scenarios
fl–˚Åõ{ Adobe Document Services Problem Analysis Scenarios
fl–˚Åõ{ System Landscape Directory Problem Analysis Scenarios
fl–˚Åõ{ Process Monitoring Infrastructure Problem Analysis Scenarios
fl–˚Åõ{ SAP Knowledge Warehouse Problem Analysis Scenarios
fl–˚Åõ{ Web AS Java
fl–˚Åõ Change Management Server Problem Analysis Scenarios
fl–˚Åõ J2EE Engine Problem Analysis Scenarios
fl–˚Åõ Web Dynpro Java (ESS Scenario) Problem Analysis Scenarios
fl–˚Åõ Design Time Repository Problem Analysis Scenarios
fl–˚Åõ SAP Java Connector Problem Analysis Scenarios
For more information about problem analysis and troubleshooting for all SAP NetWeaver Usage Types,
see the SAP NetWeaver Problem Analysis Guide (PAG) in SAP Library at http://help.sap.com/nw703
Function-Oriented View SAP NetWeaver by Key Capability Solution Lifecycle Management by Key Capability
SAP NetWeaver PAG Usage Type Application Server ABAP .
If you encounter specific problems in executing processes you need to check the logs in the feeder
system and in SAP Global Trade Services. If no monitoring information is displayed in the CCMS Alert
Monitor with transaction RZ20 of the central monitoring system, see CCMS Monitoring Infrastructure
Problem Analysis Guide (PAG).
In addition, a troubleshooting section for the communication process between SAP Global Trade
Services, the converter system, and the Customs authorities when processing imports and exports with
Customs Management is included in SAP Library for SAP Global Trade Services. For more information,
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7 Troubleshooting
see SAP Library at http://help.sap.com/grc Global Trade Services <Release> Application Help
<Language> System Administration System Monitoring .
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8 Support Desk Management
8.1 Remote Support Setup
Support Desk Management enables you to set up an efficient internal support desk for your support
organization that seamlessly integrates your end users, internal support employees, partners, and SAP
Active Global Support specialists with an efficient problem resolution procedure.
For support desk management, you need the methodology, management procedures, and tools
infrastructure to run your internal support organization efficiently.
8.1 Remote Support Setup

SAP support needs to be able to work remotely for highest efficiency and availability. For this support,
SAP uses a remote connection with SAProuter for a specific problem that you log by creating a customer
message in the SAP Support Portal. For information about SAProuter, see SAP Note 486688. This SAP
Note refers to for specific settings or parameters that are necessary. Further assistance is provided in
SAP Note 812386
8.2 Problem Message Handover

When sending problem messages/tickets to SAP, use components SLL-LEG* and provide a detailed and
reproducible problem description.
8.3 Services for SAP Global Trade Services

SAP Global Trade Services offers safeguarding and solution management services to optimize your
implementation project:
For more information about these services, see SAP Safeguarding on SAP Service Marketplace at
http://service.sap.com/safeguarding .
8.3.1 Solution Management Assessment (SMA)

The SAP Solution Management Assessment maps your solution landscape and your core business
processes. It identifies weak points and the impact they have on your core business processes. A list is
then generated containing the measures we recommend you to take for your solution as well as an
action plan, which explains how and when these measures can be implemented.
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8.3 Services for SAP Global Trade Services
8.3.2 GoingLive Check

The SAP GoingLive Check helps you manage technical risk to ensure optimal performance, availability,
and maintainability of SAP Global Trade Services. You can use it during a new implementation or when
you experience a significant increase of data and user volume. It proactively analyzes your core business
processes within your solution landscape to guide you to a smooth start of production and technically
robust operations afterwards.
8.3.3 Early Watch Service

The SAP EarlyWatch Check analyzes the components of your SAP solution, your operating system,
and database to determine how to optimize performance and keep your total cost of ownership to a
minimum.
8.3.4 Technical Integration Check (TIC)

The technical integration check safeguards your implementation project from complications due to
integration issues. It looks at the critical interfaces in your core business processes and makes sure they
meet the requirements of SAP Global Trade Services in terms of availability, performance,
maintainability, and data consistency.
8.3.5 Volume Test Optimization (VTO) package

With this package, SAP provides help and guidance to optimize your test procedure and administration
during the volume and stress test phase of a project. This service provides recommendations on how
to improve your current test environment and how to effectively use latest SAP test technologies.
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A Appendix
A.1 Appendix
A Appendix
A.1 Appendix
A.1.1 Related Guides
For more information about installation and configuration, see the Master Guide.
The following table contains links to information relating to the Operation Guide:
Content Quick Link to the SAP Service Marketplace at http://service.sap.com
Master Guide /swdc Installations and Upgrades Installation and Upgrade Guides Analytics Governance, Risk
and Compliance SAP Global Trade Services <Release>
Relates SAP Notes /notes
Released Platforms /platform
Network Security /securityguide or /network
SAP Solution /solutionmanager

Manager
A.1.2 Related Information

The following table contains links to information relating to the Solution Operation Guide.
Content Quick Link on SAP Service Marketplace
Master Guide, Installation Installations and Upgrades Installation and Upgrade Guides Analytics Governance, Risk
Guide and Upgrade Guide and Compliance SAP Global Trade Services <Release>
Related SAP Notes http://service.sap.com/notes
Released Platforms http://service.sap.com/platforms
Network Security http://service.sap.com/securityguide
Network Security http://service.sap.com/network
Technical Infrastructure http://service.sap.com/ti
SAP Solution Manager http://service.sap.com/solutionmanager
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B Reference
B.1 The Main SAP Documentation Types
B Reference

The following is an overview of the most important documentation types that you need in the various
phases in the life cycle of SAP software.
Cross-Phase Documentation
SAPterm is SAP’s terminology database. It contains SAP-specific vocabulary in over 30 languages, as

well as many glossary entries in English and German.
0»Â„]o Target group:
0»Â„] Relevant for all target groups
0»Â„]o Current version:
0»Â„] On SAP Help Portal at http://help.sap.com Glossary
0»Â„] In the SAP system in transaction STERM
SAP Library is a collection of documentation for SAP software covering functions and processes.
0»Â„] Consultants
0»Â„] System administrators
0»Â„] Project teams for implementations or upgrades
0»Â„] On SAP Help Portal at http://help.sap.com (also available as documentation DVD)
The security guide describes the settings for a medium security level and offers suggestions for raising
security levels. A collective security guide is available for SAP NetWeaver. This document contains
general guidelines and suggestions. SAP applications have a security guide of their own.
0»Â„] System administrators
0»Â„] Technology consultants
0»Â„] Solution consultants
0»Â„] On SAP Service Marketplace at http://service.sap.com/securityguide
Implementation
The master guide is the starting point for implementing an SAP solution. It lists the required installable
units for each business or IT scenario. It provides scenario-specific descriptions of preparation,
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B Reference
execution, and follow-up of an implementation. It also provides references to other documents, such
as installation guides, the technical infrastructure guide and SAP Notes.
Uıł”è Target group:
Uıł”èj Technology consultants
Uıł”èj Project teams for implementations
Uıł”è Current version:
Uıł”èj On SAP Service Marketplace at http://service.sap.com/instguides
The installation guide describes the technical implementation of an installable unit, taking into
account the combinations of operating systems and databases. It does not describe any business-related
configuration.
Uıł”èj On SAP Service Marketplace at http://service.sap.com/instguides
Configuration Documentation in SAP Solution Manager – SAP Solution Manager is a life-cycle
platform. One of its main functions is the configuration of business scenarios, business processes, and
implementable steps. It contains Customizing activities, transactions, and so on, as well as
documentation.
Uıł”èj Solution consultants
Uıł”èj In SAP Solution Manager
The Implementation Guide (IMG) is a tool for configuring (Customizing) a single SAP system. The
Customizing activities and their documentation are structured from a functional perspective. (In order
to configure a whole system landscape from a process-oriented perspective, SAP Solution Manager,
which refers to the relevant Customizing activities in the individual SAP systems, is used.)
Uıł”èj Solution consultants
Uıł”èj Project teams for implementations or upgrades
Uıł”èj In the SAP menu of the SAP system under Tools Customizing IMG
Production Operation
The technical operations manual is the starting point for operating a system that runs on SAP
NetWeaver, and precedes the application operations guides of SAP Business Suite. The manual refers
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B Reference
users to the tools and documentation that are needed to carry out various tasks, such as monitoring,
backup/restore, master data maintenance, transports, and tests.
XK⁄âî– Target group:
XK⁄âîê System administrators
XK⁄âî– Current version:
XK⁄âîê On SAP Service Marketplace at http://service.sap.com/instguides
The application operations guide is used for operating an SAP application once all tasks in the
technical operations manual have been completed. It refers users to the tools and documentation that
are needed to carry out the various operations-related tasks.
XK⁄âîê System administrators
XK⁄âîê Technology consultants
XK⁄âîê Solution consultants
Upgrade
The upgrade master guide is the starting point for upgrading the business scenarios and processes of
an SAP solution. It provides scenario-specific descriptions of preparation, execution, and follow-up of
an upgrade. It also refers to other documents, such as upgrade guides and SAP Notes.
XK⁄âîê Project teams for upgrades
The upgrade guide describes the technical upgrade of an installable unit, taking into account the
combinations of operating systems and databases. It does not describe any business-related
configuration.
XK⁄âîê Project teams for upgrades
Release notes are documents that contain short descriptions of new features in a particular release or
changes to existing features since the previous release. Release notes about ABAP developments are the
technical prerequisite for generating delta and upgrade Customizing in the Implementation Guide
(IMG).
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B Reference
‰÷7¶ ø Consultants
‰÷7¶ ø Project teams for upgrades
‰÷7¶ Š Current version:
‰÷7¶ ø On SAP Service Marketplace at http://service.sap.com/releasenotes
‰÷7¶ ø In the SAP menu of the SAP system under Help Release Notes (only ABAP developments)
Documentation in the SAP Service Marketplace

You can find this document at the following address: http://service.sap.com/instguides
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SAP AG
Dietmar-Hopp-Allee 16
69190 Walldorf
Germany
T +49/18 05/34 34 34
F +49/18 05/34 34 20
www.sap.com
© Copyright 2012 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained
herein may be changed without prior notice.

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Operations Guide

SAP Global Trade Services 10.1

© Copyright 2012 SAP AG. All rights reserved.

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Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2 Technical System Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 3 Monitoring of SAP Global Trade Services . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 4 Management of SAP Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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Chapter 6 Software Change Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Chapter 8 Support Desk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

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1.1 Global Definitions

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1.2 Important SAP Notes

Check regularly for updates of the Application Operations Guide.

Important SAP Notes

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2 Technical System Landscape

2.1 Scenario/Component Matrix

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2.2 Related Documentation

Technical Configuration Technical http://service.sap.com/installnw70 1- Planning

Scalability Infrastructure Technical Infrastructure Guide

SAP Global Trade http://service.sap.com/swdc Installations and Upgrades

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Topic Guide/Tool Location

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3 Monitoring of SAP Global Trade

3.1 Alert Monitoring with CCMS

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3.1.1 CCMS Monitoring Installation and Setup

We recommend the usage of SAP NetWeaver for Central Monitoring.

3.1.2 Component-Specific Monitoring

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Alert Monitoring for SAP NetWeaver

Alert Monitoring for SAP Global Trade Services

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* Minimum severity level at which log entries influence the monitor.

Alert Monitoring for Scenarios

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3.2 Detailed Monitoring and Tools for Problem and

3.2.1 Trace and Log Files

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Application Log Name Description

3.2.2 Interface Monitors

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3.2.3 Data Growth and Data Archiving Monitors

Feeder System /SAPSLL/OBJIDX

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3.2.4 Specific Problem Analysis Tools

Transactional Remote Function Call Monitoring

SOA Services Monitoring

Distributed Statistical Records

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3.3 Data Consistency

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