Us06-102 840 01 02 02 PDF

SONOLINE G20
US
Troubleshooting Guide
System
G20 System Troubleshooting
08647831
08647815
© Siemens AG 2004
The reproduction, transmission or use
of this document or its contents is not
permitted without express written
Siemens Medical
Ultrasound
ejt DivisionSolutions
authority. Offenders will be liable for
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reserved.
Print No.: US06-102.840.01.02.02 English

Replaces: US06-102.840.01.01.02 Doc. Gen. Date: 01.05
n.a.
Part No.:
sd
2 Revision / Disclaimer
1Revision / Disclaimer
Copyright
Copyright © 2004 by Siemens Corporation. All rights reserved. No part of this publication
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to this manual.Although Siemens Corporation has attempted to ensure accuracy through-
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Trademarks
ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE,
Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens
Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000,
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Other products and brand names are trademarks of their respective owners.
Disclaimer
The service of equipment described herein is to be performed by qualified personnel who
are employed by Siemens or one of its affiliates or who are otherwise authorized by Sie-
mens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service pro-
cedures.
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All computer programs copyright 1990-2004 by Siemens Corporation or its suppliers. Pro-
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with the equipment and to the trade secrets embodied in such computer programs. Sub-
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computer program supplied with the Equipment that is necessary to operate the Equip-
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SONOLINE G20 US06-102.840.01.02.02 Page 2 of 34 Siemens

01.05 sd Medical Solutions USA, Inc.
Revision / Disclaimer 3
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Siemens US06-102.840.01.02.02 Page 3 of 34 SONOLINE G20

Medical Solutions USA, Inc. 01.05 sd
4 Table of Contents
1- 0Table of Contents
1 _______ Troubleshooting_________________________________________________ 5
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
LED Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Error Messages and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Troubleshooting 5
2-
Overview
1Troubleshooting
The SONOLINE G20 system is equipped with the following tests, indicators, and
error/warning messages to aid in system diagnostics:
• Built in self test (BIST)
BIST provides system fault information that isolates a fault down to the field
replacement unit (FRU) level. The fault information is displayed on the screen when the
error occurs, stored in the error log and on the hard disk drive (HDD), and can be copied
to CD-ROM in delineated format for viewing on an external personal computer.
• Power on self test (POST)
POST tests the boot sequence of the system. The execution time of this test is 30
seconds. A progress bar is displayed on the screen while POST monitors the supply
voltages. The supply voltage LEDs are located on the software regulator unit; view
these LEDs to determine if the supply voltages are within specifications. POST can be
configured to run at each power on, daily, weekly, or off.
• LED indicators
The system is equipped with LEDs located on the I/O panel and the individual PCBs.
These LEDs indicate the state of the system, displaying whether different system
functions have passed or failed a test. An amber lit LED indicates a failure status and a
green lit LED indicates a passing status. LEDs on the PCB indicate the power status.
• S.M.A.R.T disk monitor
The G20 system checks the HHD performance through the S.M.A.R.T disk monitor.
When an error or warning occurs, a message is displayed on the screen that lists the
error or warning and how to remedy the situation. These events are logged and can be
copied to CD-ROM in delineated format for viewing on an external personal computer.
Troubleshooting Flowcharts 0
Use the troubleshooting flow charts as a guide to determine the functionality of the G20
system.

6 Troubleshooting
Fig. 1: G20 Troubleshooting Flowchart - Start

Troubleshooting 7
Fig. 2: G20 Flowchart - A - Power OK

8 Troubleshooting
Fig. 3: G20 Flowchart - C - Stable Video

Troubleshooting 9
Fig. 4: G20 Flowchart - E - Bootup OK

10 Troubleshooting
Fig. 5: G20 Flowchart - G - I/O Panel LED 8

Troubleshooting 11
Fig. 6: G20 Flowchart - I - Self Scan B/M Mode

12 Troubleshooting
Fig. 7: G20 Flowchart - K- Print/Record/Store to Disk

Troubleshooting 13
Fig. 8: G20 Flowchart - K1- Print/Record/Store to Disk

14 Troubleshooting
Fig. 9: G20 Flowchart - K3- Print/Record/Store to Disk
LED Indicators 0
I/O Panel LED Indicators

The I/O panel is located on the left side of the system. There are nine LEDs labeled 1, 2,
3, 4, 5, 6, 7, 8, and V. The V LED is defined as DC Power (+3.3 V). If this LED is in the Off
state, there is no power for the system. There are two LED states; the first state monitors
the system boot sequence and the second state monitors system function after the com-
pletion of the boot sequence.

Troubleshooting 15
Fig. 10: I/O Panel LED Indicators
LED LED State 1 LED State 2

1 Orange = BRST: Reset Green = Ethernet ACTV
2 Green = HDD ACTV Green = HDD ACTV
3 Green = VGA SYNCL Green = VGA SYNCL
4 Green = VGA CLK Green = V GA CLK
5 N/A Green = POST: OK
Orange = POST: Fail
6 N/A Green = Fan, Temp, and Voltage check: OK
Orange = Fan, Temp, and Voltage check: Fail
7 N/A Green = RASC CPU: OKOrange = RASC CPU: Fail
8 N/A Green = Control panel and key access
Orange = N/A
9 Green = 5V present N/A
Boot Sequence
When the system is powered on (by pressing the Standby key), the following occurs:
• The Starting progress bar is displayed.
- At this point the BIOS can be entered by pressing the Shift + S keys on a USB key-
board. The control panel is not available.
- The monitor changes to black before displaying the boot screen.
• The illumination state for LEDs #5, #6, #7, and #8 changes to orange.
• The illumination state for LEDs #5, #6, #7, and #8 changes to green.
• The imaging screen is displayed.

16 Troubleshooting
• The illumination state for LEDs #5, #6, #7, and #8 changes to off.
• The LED state changes based on the user input.
PCB LED Indicators

Amber-colored LEDs are mounted on each PCB and the SWRG2. These LEDs indicate
component function or voltage settings, depending on where they are located.
SWRG2
LED State System State

Normally on The MAINS circuit breaker is on.
A30 TXRX PCB
LED State PCB Location System State

Normally on DS1 +5V (A+5V)
Normally on DS3 -12V (A-12V)
A31 TRBF PCB

Normally on DS2 Received Echo start signal (VALID0)
Freeze = off
Normally on DS3 If the LED is off, a failure has been detected for
HVMUX on A30-1 PBIF PCB.
Normally on DS12 +5V (AD+5V)
Normally on DS13 +3.3V (D+3V)

Troubleshooting 17
A33 ECPR PCB

B mode on DS1 Valid B-mode signal
M mode off
Freeze off
Normally on DS2 uP-bus transaction
Bus error off
Normally on DS3 DMA transfer action
Normally dim DS7 Tx trigger timing signal
Freeze on
Normally on DS51 D+12V
Normally on DS53 D-12V
A34 AVIF2 PCB

Normally on DS20 +3.3V (D+3V)
Normally on DS21 +5V (D+5V)
Normally on DS22 -12V (D-12V)
Normally on DS23 +12V (D+12V)
Confirm Voltages at the SWRG2 LED
1. Check the SWRG2 LED (located in the front of the system):

The LED on the SWRG2 is on under the following conditions: power is on and the
system is in standby.
2. Check the LEDs on the I/O panel.
3. Check the LED on the control panel.

18 Troubleshooting
4. Check the SWRG2 check points:

- Remove the side cover.
- Remove the front shield cover.
- Check DC power for D+3.3V, D+5V, D+12V, D-12V and STB+5V.
Fig. 11: SWRG Voltage Test Points
Power Up LED Sequence
System State LED LED Check

State
The MAINS breaker Standby button Amber If the Standby button LED is not back lit
has been switched on. amber, check the STB+5V line.
Standby button has Standby button Blue If the LED is not blue, verify that the
been pressed. power on signal is connect and check
CPNL, AVIF2, and SBC.

Troubleshooting 19
System State LED LED Check

State
The system has com- Freeze button Blue If the monitor does not display charac-
pleted the boot ters, check I/O panel LEDs:
sequence. • #1 is orange: the reset signal level is
low; check SBC, ECPR and MTHR.
• # 2 flashes green: during HDD activi-
ty; LED #2 is off when there is no HDD
activity. Check the HDD and the SBC.
• # 3 is not green: sync signal is not pro-
vided from SBC. Check the SBC and
LVDS.
• #4 is not green: the VGA CLK provid-
ed from SBC is not available. Check
the SBC and LVDS.
System has booted. If the monitor display is blank.
• Press the F7 key and check the light
on the monitor. If the task light does
not work then the +12 V to the monitor
is not available.
Troubleshooting Components
Item Problem Type Problem Component

No. Failure
1 BIOS BIOS is not working. A33 ECPR
A33-2 SBC
2 BIOS BIOS logo screen is not displayed after BIOS is A33 ECPR
boot. A33-2 SBC
3 CD-R/RW Cannot access the CD-R/RW. A33 ECPR
A33-2 SBC
4 Control Panel Keys Freeze key does not work. A10 CPNL
A34 AVIF2
5 Control Panel Keys Keys on the control panel are not working. A33-2 SBC
6 Control Panel Keys One of the Select, 2D, Depth/Zoom knobs, and A10 CPNL
the trackball do not work.

20 Troubleshooting

No. Failure
7 Control Panel Keys Press the Freeze key but brightness of the LED is A10 CPNL
not changed.
8 Control Panel Keys Some of DGC slide pots do not work. A10 CPNL
9 HDD Accessing the HDD takes a long time. A33-3 HDD
10 I/O Panel The I/O panel is not functional. A34 AVIF2
11 I/O Panel USB, LAN and RS-232-C connections are not A33-2 SBC
working.
12 Image B image is not displayed on the monitor. A33 ECPR
13 Image Cannot recall the image data. A27 CDRW
14 Image Cannot save image data. A27 CDRW
15 Image Dynamic range of the image is not changed. A33 ECPR
16 Image Edge enhance is not changed. A33 ECPR
17 Image Geometric accuracy is not correct. A30 TXRX
18 Image Image is not displayed because analog power is A36 RGLT
not output to front end boards. (PBIF, TXRX and
TRBF board).
19 Image Image is not displayed because Tx power is not A36 RGLT
output.
20 Image Image of the VCR playback has poor contrast. A34 AVIF2
21 Image Image of the VCR playback is noisy. A34 AVIF2
22 Image M image is not displayed on the monitor. A33 ECPR
23 Image Noise in the imaging area. A30 TXRX
24 Image Poor contrast image. A30 TXRX
25 Image Synthetic aperture is not working. A33 ECPR
26 Image There is no image on the monitor. A33-2 SBC
27 Image There is no image. A35 MTHR
28 Image White dot noise on the image. A31 TRBF
A33 ECPR
29 Monitor After power on, first message “starting” is dis- A33-3 HDD
played but next message is not displayed on the
monitor.

Troubleshooting 21

No. Failure
30 Monitor Monitor image is not stable A15 MON
31 Monitor Monitor is blank A15 MON
32 Monitor Monitor task light is not lit even after pressing F7. A15 MON
33 Monitor Monitor VGA works, but the monitor does not A15 MON
work
34 Monitor No image is displayed on the monitor. A31 TRBF
A33 ECPR
35 Monitor No monitor display A34 AVIF2
36 Monitor No video signal output, even if the monitor is dis- A34 AVIF2
played.
37 Monitor System does not boot. First message is not dis- A33-2 SBC
played on the monitor.
38 Monitor The image is not stable on the monitor. A34 AVIF2
39 Monitor The monitor is not functioning. A34 AVIF2
40 Monitor Video input is not available. A34 AVIF2
41 Power CPNL is not functional; the power LED is not lit. A34 AVIF2
42 Power No power. A34 AVIF2
43 Power Power LED on AVIF2 board is not lit A34 AVIF2
44 Power Power LED on ECPR board is not lit. A33 ECPR
45 Power Power LED on PBIF board is not lit. A30-1 PBIF
46 Power Power LED on TRBF board is not lit. A31 TRBF
47 Power Power LED on TXRX board is not lit. A30 TXRX
48 Power on - Peripher- System competed the boot sequence, but the A04 OUTL
als peripheral will not power on.
49 Power on - System System and peripheral will not power on. A07 LSPS
and Peripherals
50 Safety Power line fails during the Safety test. A03 SWRG2
51 System Power is on but system is not working. A35 MTHR
52 Transducer Bad image due to low Tx power. A30-1 PBIF

22 Troubleshooting

No. Failure
53 Transducer Lack of Tx channel. A30 TXRX
A31 TRBF
54 Transducer One of the channels is not working. A30 TXRX
A30-1 PBIF
55 Transducer Steer is not working. A31 TRBF
56 Transducer Transducer is not recognized. A30-1 PBIF
A31 TRBF
57 Transducer Transducer port is not changed. A30-1 PBIF
A31 TRBF
Error Messages and Warnings 0
When an error occurs an error message or warning are displayed on the screen. Applica-
tion errors and warnings are logged for later review from a Service menu. The error log
can be exported to removable media. The format of the exported log is text-delineated.
If the operating temperature of the G20 system reaches its maximum value, a forced
power down will occur and all data will be saved.
If an unsupported transducer is plugged in to one of the transducer ports a message dis-
plays stating that the transducer is incompatible with the G20 system.
Service Error Log

Access the Service Error Log to aid in troubleshooting system problems. To access the
error log perform the following steps:
1. Press F6; the Preset screen is displayed.

2. Select the Next Screen arrow; located at the bottom of the Presets menu.
3. Select Service from the Presets menu; the Siemens authentication screen is displayed.
4. Type the service password in the text box and select OK; the Service Main menu is dis-
played.
5. Select Log; the Service Log screen is displayed.
6. Select Error/Warning Log; the Service Error/Warning Log is displayed.
The log lists the date, time, status, ID, and details describing the error.
7. Select Back to return to the previous screen or Home to return to the Service User Main
Menu screen.
Select Exit to return to imaging mode.

Troubleshooting 23
Error Messages
The following is a list of the error messages.
Item Message Description/Action/Log

No.
1 LiveDialog::******* Re-install the DIMAQ software.
2 Verify needle path and scale Verify needle path and scale prior to biopsy.
prior to biopsy. Select the
OK button to continue.
3 Key Disk is not in drive or it • The Key Disk is not connected:
is invalid. - Connect the Key Disk
• A USB device other than the Key Disk, is connected to
the USB port:
- Disconnect the USB device and connect the Key
Disk to the USB port.
• The Key Disk is not working correctly:
- Replace the Key Disk.
• USB connector on the AVIF2 PCB is broken:
- Replace the AVIF2 PCB.
4 Check the Key Disk Device. Data can not be saved to the Key Disk.
• The Key Disk is in write-protected mode:
- Change the write-protection status.
• The Key Disk is not working correctly:
5 System error occurred, • The system software on the HDD is not working cor-
Option is not available. rectly.
- Re-install the system software.
• The HDD is broken.
- Replace the HDD.

24 Troubleshooting

No.
6 Option information is not cor- • The Key Disk system serial number does not match the
rect. Check the Key Disk. G20 system serial number.
- Use the Key Disk that matches the system serial
number.
• The G20 system does not have a system serial num-
ber.
- Enter the system serial number.
• The Key Disk is not working:
7 A problem occurred in the • The system software for options on the HDD is not
option information, working correctly.
DIMAQ-IP will be disabled. - Re-install the system software.
- Replace the HDD.
8 Crescendo application is not • The DIMAQ software is not working correctly.
available. Check DIMAQ-IP. - Re-install the system software and/or DIMAQ soft-
ware.
- Replace the HDD.
9 Communication error • The G20 system software can not communicate with
occurred. Some options are the DIMAQ software.
not available. - Re-install the system software and/or DIMAQ soft-
ware, or replace the HDD.
- Replace the HDD.
10 Check the DIMAQ-IP Soft- • The DIMAQ software and system software are not
ware Version. DIMAQ-IP will matched.
be disabled. - Check the DIMAQ-IP Software Version; re-install the
DIMAQ software.
11 Communication error • The G20 system software can not communicate to the
occurred. DIMAQ-IP saved DIMAQ software.
the old study to HD and - Re-install the G20 system software and/or DIMAQ
started a new study. software.
- Replace the HDD.

Troubleshooting 25

No.
12 DIMAQ-IP is now booting up. Wait up to one minute to allow the DIMAQ IP to complete
System is not ready to per- the boot sequence.
form this function. • If the problem does not clear, the DIMAQ software is
not working correctly.
- Re-install the system software and/or DIMAQ soft-
ware.
- Replace the HDD.
13 DIMAQ-IP is busy. This message displays while writing data to the CD during
system power off. Wait up to one minute for the DIMAQ-IP
to complete the writing and power off sequence.
• If the problem does not clear, the DIMAQ software is
not working correctly.
- Install the system software and/or DIMAQ software.
- Replace the HDD.
14 CardReader Communica- The G20 system can not communicate with the car-
tion Error. dreader.
• The setting for the cardreader is not correct.
- Check the setting for the cardreader.
• The cardreader is broken.
- Check the setting for the cardreader.
- Check the connection to the cardreader.
• The cable between system and cardreader is broken.
• The connectors are broken.
15 Failed...CD-RW device error. The CD drive is not working correctly.
Try again. • Reboot up the system to try to clear the error.
- If the problem does not clear, replace the CD drive.
16 Failed...not writable media. • CD-ROM disk is full and therefore cannot write to disk.
(Media is full) - Replace the CD-ROM.

26 Troubleshooting

No.
17 Failed...CD-RW write error. • Can not write data to the CD-ROM.
(Unknown reason) - Replace the CD-ROM.
- If the problem does not clear, reboot up the system.
18 Failed...invalid volume • The CD-ROM volume label is incorrect.
name. - Replace the CD-ROM.
19 Failed...CD-RW device error. • The CD drive is not working correctly, the DIMAQ soft-
(Other application use ware may be using the CD drive.
CD-RW?) - Reboot the G20 system.
20 Disk not Formatted. • CD-ROM is an unsupported disk.
- Replace the CD-ROM.
21 Disk Error. • The data on the HDD or CD is corrupt.
- Replace the CD-ROM or HDD.
22 Invalid File Name. • The file name is invalid.
- Re-install the G20 system software and/or DIMAQ
software, or replace the HDD.
23 Unknown file error. • The file is damaged.
- Re-install the G20 system software and/or DIMAQ
software, or replace the HDD.
24 Printer Error • The printer settings are incorrect or the printer is not
connected.
- Check the setting for the printer and the connection
to the printer.
25 HDD (Raw Read Error Rate) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The Raw Read Error Rate of the HDD is over the manu-
facturer’s threshold.
- Backup the user data and replace the HDD.
26 HDD (Throughput Perfor- This error message is displayed by the HDD S.M.A.R.T.
mance) Error feature.
• The Throughput Performance of the HDD is over the
manufacturer’s threshold.

Troubleshooting 27

No.
27 HDD (Spin Up Time) Error This error message is displayed by the HDD S.M.A.R.T.
feature.
• The Spin Up Time of the HDD is over the manufactur-
er’s threshold.
28 HDD (Start/Stop Count) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The Start/Stop Count of the HDD is over the manufac-
turer’s threshold.
29 HDD (Reallocated Sector This error message is displayed by the HDD S.M.A.R.T.
Count) Error feature.
• The Reallocated Sector Count of the HDD is over the
30 HDD (Read Channel Margin) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The Read Channel Margin of the HDD is over the man-
ufacturer’s threshold.
31 HDD (Seek Error Rate) Error This error message is displayed by the HDD S.M.A.R.T.
feature.
• The Seek Error Rate of the HDD is over the manufac-
32 HDD (Seek Time Perfor- This error message is displayed by the HDD S.M.A.R.T.
mance) Error feature.
• The Seek Time Performance of the HDD is over the
33 HDD (Power On Hours This error message is displayed by the HDD S.M.A.R.T.
• The Power On Hours Count of the HDD is over the

28 Troubleshooting

No.
34 HDD (Spin Retry Count) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The Spin Retry Count of the HDD is over the manufac-
35 HDD (Calibration Retry This error message is displayed by the HDD S.M.A.R.T.
• The Calibration Retry Count of the HDD is over the
36 HDD (Power Cycle Count) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The Power Cycle Count of the HDD is over the manu-
37 HDD (Soft Read Error Rate) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The Soft Read Error Rate of the HDD is over the manu-
38 HDD (Power off Retract This error message is displayed by the HDD S.M.A.R.T.
• The Power off Retract Count of the HDD is over the
39 HDD (Load/Unload Cycle This error message is displayed by the HDD S.M.A.R.T.
• The Load/Unload Cycle Count of the HDD is over the
40 HDD (Current Pending Sec- This error message is displayed by the HDD S.M.A.R.T.
tor Count) Error feature.
• The Current Pending Sector Count of the HDD is over
the manufacturer’s threshold.

Troubleshooting 29

No.
41 HDD (HDD Temperature This error message is displayed by the HDD S.M.A.R.T.
(Fahrenheit)) Error feature.
• The HDD Temperature (Fahrenheit) of the HDD is over
the manufacturer’s threshold.
42 HDD (Hardware ECC recov- This error message is displayed by the HDD S.M.A.R.T.
ered) Error feature.
• The Hardware ECC recovered of the HDD is over the
43 HDD (Reallocation Event This error message is displayed by the HDD S.M.A.R.T.
• The Reallocation Event Count of the HDD is over the
44 HDD (Off-line Scan Uncor- This error message is displayed by the HDD S.M.A.R.T.
rectable Sector Count) Error feature.
• The Off-line Scan Uncorrectable Sector Count of the
HDD is over the manufacturer’s threshold.
45 HDD (Ultra ATA CRC Error This error message is displayed by the HDD S.M.A.R.T.
• The Ultra ATA CRC Error Count of the HDD is over the
46 HDD (Write Error Rate) Error This error message is displayed by the HDD S.M.A.R.T.
feature.
• The Write Error Rate of the HDD is over the manufac-
47 HDD (Disk Shift) Error This error message is displayed by the HDD S.M.A.R.T.
feature.
• The Disk Shift of the HDD is over the manufacturer’s
threshold.

30 Troubleshooting

No.
48 HDD (Loaded Hours) Error This error message is displayed by the HDD S.M.A.R.T.
feature.
• The Loaded Hours of the HDD is over the manufactur-
er’s threshold.
49 HDD (Load Retry Count) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The Load Retry Count of the HDD is over the manufac-
50 HDD (Load Friction) Error This error message is displayed by the HDD S.M.A.R.T.
feature.
• The Load Friction of the HDD is over the manufactur-
er’s threshold.
51 HDD (Load-in Time) Error This error message is displayed by the HDD S.M.A.R.T.
feature.
• The Load-in Time of the HDD is over the manufactur-
er’s threshold.
52 HDD (Head Flying Hours This error message is displayed by the HDD S.M.A.R.T.
(Hitachi)) Error feature.
• The Head Flying Hours (Hitachi) of the HDD is over the
53 HDD (TA Counter Detected) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The TA Counter Detected of the HDD is over the manu-
54 HDD (TA Counter Increased) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The TA Counter Increased of the HDD is over the man-
ufacturer’s threshold.

Troubleshooting 31

No.
55 HDD (Gsense Error Rate) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The Gsense Error Rate of the HDD is over the manu-
56 HDD (G-Sense Error Rate) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The G-Sense Error Rate of the HDD is over the manu-
57 HDD (Load Cycle Count) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The Load Cycle Count of the HDD is over the manufac-
58 HDD (Torq-amp Count) Error This error message is displayed by the HDD S.M.A.R.T.
feature.
• The Torq-amp Count of the HDD is over the manufac-
59 HDD (Power-off Retract This error message is displayed by the HDD S.M.A.R.T.
• The Power-off Retract Count of the HDD is over the
60 HDD (Unknown attribute) This error message is displayed by the HDD S.M.A.R.T.
Error feature.
• The Unknown attribute of the HDD is over the manufac-

32 Troubleshooting

No.
61 Caution: Fan Malfunction. • The fans in the G20 system have stopped.
Please call service. - Replace the fans (fan on the SWRG2, fan under the
CD-ROM Drive, or CPU fan)
- If the problem does not clear, replace the RGLT PCB
(the fans are checked on the RGLT PCB).
62 Caution: System over tem- • The G20 system is over temperature.
perature. Power off the sys- - Power off the system and clean air filters.
tem and clean air filters.
- If the problem does not clear, replace the fans (fan on
the SWRG2, fan under the CDD, or CPU fan).
- If the problem does not clear, replace the RGLT PCB
(the fans are checked on the RGLT PCB).
To export an error message, please use the CUI Report. To create and export the CUI
Report please see “CUI Report Screen” of the “Service Menu Screens” section.
Abbreviations 0
+ BWLF Black and White Lateral Filter

ADC Analog to Digital Converter
ASIC Application Specific Integrated Circuit
AVIF2 Audio Video Interface
BWLF FPGA
BWLP FPGA
BWPF Black and White Line Processor
BWPR Black and White Processor
CDD Compact Disk Drive
CD-R/RW Compact Disk - Recordable/Rewriteable
cPLD Complex Programming Logic Device
CPNL Control Panel
CUI Customer User Interface
DAC Digital to Analog Converter
DGC Depth Gain Control

Troubleshooting 33
DIMM Dual Inline Memory Module

DRFP ASIC
ECPR Echo Processor
EMIFIL EMI (Electro-Magnetic Interference) Filter
EMUX Echo Multiplexer
FiFo Fast In Fast Out Memory
FPGA Field Programmable Gate Array IC
HDD Hard Disk Drive
HV-MUX High Voltage Multiplexer
IDE Integrated Drive Electronics
LAN Local Area Network
LNF Line Filter
LSPS Line Selector and Power Supply
MON Monitor
NTSC National Television Standards Committee
OUTL Outlet
PAL Phase Alternation by Line
PBIF Probe Interface Board
PCI Peripheral Component Interconnect
PCIF PCI Interface
RACS Real Time Acoustic Control System
RGLT Regulator
SBC Single Board Computer
SBCR Single Board Computer Riser
SDRAM Synchronous Dynamic Random Access Memory
SWRG2 Switching Regulator
TBGR Time Base Generator and dRfp (Digital RF Processor)
TRBF Tx / Rx Beam Former
TRNS Isolation Transformer
TXRX Transmit / Receive Echo

34 Troubleshooting
USB Universal Serial Bus

VGA Video Graphic Array


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SONOLINE G20

Print No.: US06-102.840.01.02.02 English

SONOLINE G20 US06-102.840.01.02.02 Page 2 of 34 Siemens

Siemens US06-102.840.01.02.02 Page 3 of 34 SONOLINE G20

SONOLINE G20 US06-102.840.01.02.02 Page 4 of 34 Siemens

Siemens US06-102.840.01.02.02 Page 5 of 34 SONOLINE G20

Fig. 1: G20 Troubleshooting Flowchart - Start

SONOLINE G20 US06-102.840.01.02.02 Page 6 of 34 Siemens

Fig. 2: G20 Flowchart - A - Power OK

Siemens US06-102.840.01.02.02 Page 7 of 34 SONOLINE G20

Fig. 3: G20 Flowchart - C - Stable Video

SONOLINE G20 US06-102.840.01.02.02 Page 8 of 34 Siemens

Fig. 4: G20 Flowchart - E - Bootup OK

Siemens US06-102.840.01.02.02 Page 9 of 34 SONOLINE G20

Fig. 5: G20 Flowchart - G - I/O Panel LED 8

SONOLINE G20 US06-102.840.01.02.02 Page 10 of 34 Siemens

Fig. 6: G20 Flowchart - I - Self Scan B/M Mode

Siemens US06-102.840.01.02.02 Page 11 of 34 SONOLINE G20

Fig. 7: G20 Flowchart - K- Print/Record/Store to Disk

SONOLINE G20 US06-102.840.01.02.02 Page 12 of 34 Siemens

Fig. 8: G20 Flowchart - K1- Print/Record/Store to Disk

Siemens US06-102.840.01.02.02 Page 13 of 34 SONOLINE G20

Fig. 9: G20 Flowchart - K3- Print/Record/Store to Disk

I/O Panel LED Indicators

SONOLINE G20 US06-102.840.01.02.02 Page 14 of 34 Siemens

Fig. 10: I/O Panel LED Indicators

LED LED State 1 LED State 2

Siemens US06-102.840.01.02.02 Page 15 of 34 SONOLINE G20

PCB LED Indicators

LED State System State

A30 TXRX PCB

LED State PCB Location System State

A31 TRBF PCB

LED State PCB Location System State

SONOLINE G20 US06-102.840.01.02.02 Page 16 of 34 Siemens

A33 ECPR PCB

LED State PCB Location System State

A34 AVIF2 PCB

LED State PCB Location System State

Confirm Voltages at the SWRG2 LED

1. Check the SWRG2 LED (located in the front of the system):

Siemens US06-102.840.01.02.02 Page 17 of 34 SONOLINE G20

4. Check the SWRG2 check points:

Fig. 11: SWRG Voltage Test Points

Power Up LED Sequence

System State LED LED Check

SONOLINE G20 US06-102.840.01.02.02 Page 18 of 34 Siemens

System State LED LED Check

Item Problem Type Problem Component

Siemens US06-102.840.01.02.02 Page 19 of 34 SONOLINE G20

Item Problem Type Problem Component

SONOLINE G20 US06-102.840.01.02.02 Page 20 of 34 Siemens

Item Problem Type Problem Component

Siemens US06-102.840.01.02.02 Page 21 of 34 SONOLINE G20

Item Problem Type Problem Component

Error Messages and Warnings 0

Service Error Log

1. Press F6; the Preset screen is displayed.

SONOLINE G20 US06-102.840.01.02.02 Page 22 of 34 Siemens