Huawei Band Faqs Internal

HUAWEI Band FAQs INTERNAL
HUAWEI Band FAQs
2015-12-2 Huawei Confidential Page 1of 35

Contents
1 Introduction to the Band ......................................................................................... 1
2 How long is the battery life? ................................................................................... 3
3 Which phone models are compatible with the Band? ............................................. 3
4 What is the difference between the Band, the TalkBand B1, TalkBand B2, and
ColorBand? (For Huawei Knowledge Base only) ......................................................... 4
5 What is the Band made of? ..................................................................................... 4
6 Getting started ......................................................................................................... 5
7 Why doesn't the Band come with a pin? What sort of pin should I use to power
the Band on/off via the pinhole button? ......................................................................... 5
8 How do I wake up the screen? ................................................................................ 6
9 Why doesn't the screen turn on when I touch it? .................................................... 6
10 Why is the screen-on time so short? .................................................................... 7
11 Why doesn't the Band respond properly when I swipe the screen? .................... 7
12 How can I move between screens? ...................................................................... 7
13 How can I change the watch face? ...................................................................... 8
14 Can I use the Band when it isn't paired with my phone? .................................... 8
15 Can I pair my Band with more than one phone? ................................................. 9
16 Why can't I establish a Bluetooth connection? .................................................. 10
17 How can I find my Band's Bluetooth name? ..................................................... 11
18 Can I connect my phone to other Bluetooth devices after pairing it with my
Band? 12
19 How can I charge my Band? ............................................................................. 12
20 What charging currents does my Band support? ............................................... 12
21 How long does it take to charge the Band? ....................................................... 12
22 How can I check the battery status? .................................................................. 13
23 Why won't my Band charge properly? .............................................................. 14
24 Will my Band display low battery alerts? ......................................................... 14

25 Why does the battery drain so quickly? How can I improve the battery life? .. 15
26 Does the Band support incoming call alerts? .................................................... 15
27 When I receive an incoming call, why does the Band sometimes display a
number rather than a name? ......................................................................................... 15
28 How can I decline an incoming call? ................................................................ 16
29 How do I use the smart alarm? .......................................................................... 17
30 Why does my alarm go off too early or too late? .............................................. 17
31 How do I use event reminders? ......................................................................... 17
32 How do I use the activity reminder feature? ..................................................... 18
33 Will activity reminders work if my phone is powered off? .............................. 18
34 Can I receive SMS/email notifications on my Band? ....................................... 18
35 When I receive a notification, the Band vibrates but the screen does not turn on.
Why? 19
36 My Band does not display message notifications. What can I do? ................... 19
37 Message notifications are intermittent. Why? ................................................... 20
38 How do I use smartcare notifications? .............................................................. 20
39 How does the Band record exercise and sleep data? ......................................... 20
40 Why is sleep data inaccurate? ........................................................................... 21
41 How can I view monthly activity or sleep data? ............................................... 21
42 How do I track an activity using my Band? ...................................................... 22
43 The step count on the Band differs from the step count on my phone. Why? .. 23
44 Why is the calorie count on my Band inaccurate? (For Huawei Knowledge
Base only) .................................................................................................................... 23
45 Why is the distance count on my Band inaccurate? (For Huawei Knowledge
Base only) .................................................................................................................... 24
46 How do I update the Band and Huawei Wear app? .......................................... 24
47 After connecting the phone to the Band, I am prompted to connect to UP. Can I
log in using my Huawei ID? ........................................................................................ 25
48 How can I avoid losing my personal data? ........................................................ 25
49 The Band failed to sync with the Huawei Wear app. What can I do? ............... 26
50 The data in the Huawei Wear app and on the Band are different. Why? .......... 26
51 How do I restore the Band to factory settings? ................................................. 26
52 Why does the OTA update fail or take such a long time? ................................. 27
53 The screen doesn't always turn on when I rotate my wrist. Why? .................... 27
54 Why doesn't the screen wake up when I rotate my wrist while lying down? .... 27
55 Why don't gestures work when I have just woken up? ..................................... 28
56 When I rotate my wrist, the screen-on time is too short. Why? ........................ 28
57 Can I use the Huawei Wear app when my phone is in safe mode? ................... 28
58 How do I download the Huawei Wear app? What should I do if I can't
download it? ................................................................................................................. 28
59 How waterproof/dustproof is my Band? ........................................................... 29
60 How should I clean the Band's strap when it is dirty?....................................... 29
61 Is it possible to change the strap? ...................................................................... 29
62 How can I prevent the screen from being scratched or scuffed? ....................... 30
63 What should I do if the screen is blank, has vertical or horizontal lines, or if the
Band freezes or fails to start up? (For Huawei Knowledge Base only) ....................... 30
64 The Band's vibration intensity is weak. Why? (For Huawei Knowledge Base
only) 30
65 When using an Android phone, why does my Band not display message
notifications during the night? ..................................................................................... 30
66 The Band's dial is round, but the display area is square. Why? ........................ 31

1 Introduction to the Band
1. The Band sports a wide range of useful features. You can track your activity, set
fitness goals, monitor sleep quality, and set smart alarms and event reminders. The
Band also has an activity reminder feature that reminds you to get up after a period of
inactivity. You can rotate your wrist to wake up the screen and navigate through
menus. Activity and sleep data can be uploaded to the Huawei Wear app in real time.
The Band also has an IP68 water-resistance rating.
2. The Band is available in three colors (Cream, black, and white).
There is a charging port and pinhole button on the back of the Band.
3. Basic product specifications

Item Description

Item Description
Dimensions (H x W x  Long version: 244.4 mm × 38 mm × 9.5 mm

D) (9.62 in. x 1.50 in. x 0.37 in.)
 Short version: 229.4 mm × 38 mm × 9.5 mm
(9.03 in. x 1.50 in. x 0.37 in.)
Weight Approx. 25 g
Battery capacity 70 mAh

Bluetooth range 10 m (with no obstructions)
Water and IP68
dust-resistance rating
External ports Pogo pin USB port
4. Unsupported features (For Huawei Knowledge Base only)
Feature Description
Install third-party apps Not supported
Unlock phone Not supported
Heart rate monitor Not supported

Control camera on Not supported
phone
Find phone Not supported
Cycling Not yet supported
Hiking Not supported
Climbing stairs Not supported
Bluetooth calls Not supported
Note: The Band is primarily designed to track your activity, monitor sleep quality,
and display message notifications. We have concentrated on providing the best
possible user experience for these features. For this reason, the above features are not
yet supported.
2 How long is the battery life?
This depends on how the Band is used. The battery will last for approximately 3 days
with normal use or 14 days in standby mode (i.e. when not worn and with
notifications, incoming call alerts, and activity tracking disabled).
3 Which phone models are compatible with the Band?
Important: Please ensure that your phone is in the following list and meets the
system version requirements.
Function
Activity tracking, sleep monitoring, sedentary reminders, smart
alarm, event reminders, message viewing, incoming call
notifications, incoming call rejecting, and time display
Manufacturer
Huawei honor 6, honor 6plus, honor 7, honor 7i, honor 4c, honor X2
Honor
Huawei G7, G8, Mate 7, Mate S, Nexus 6P, P7, P8, P8lite, P8max, Y550
Apple iPhone4s, iPhone5, iPhone5s, iPhone5c, iPhone6, iPhone6 plus,

iPhone6s
Samsung Galaxy Note3, Galaxy Note4, Galaxy s5, Galaxy s6, Galaxy s6 Edge,
Galaxy s6 Edge+, Galaxy Note5
Other Nexus 6, LG-G3, LG-G4, Sony Z3
Note: The above table includes all models that have passed compatibility tests. We
are still in the process of testing other models and are continuing to add new models
to the list.

*System version requirements:

 Phone: Android 4.4.4 and later; iOS 7.0 and later
 Huawei Wear app: Android 12.11.05 and later; iOS 12.10.3 and later
4 What is the difference between the Band, the TalkBand B1,
TalkBand B2, and ColorBand? (For Huawei Knowledge Base only)
The Band features a state-of-the-art 3-axis motion sensor which tracks your activity,
monitors your sleep quality, and displays important notifications. It is a sporty,
fashionable accessory that is the perfect complement to your phone and helps you to
monitor your health. The Band sports an OLED touchscreen that supports swipe, hold
and touch gestures. Bluetooth calling and Bluetooth music playback are not
supported. The device has an IP68 dust and water-resistance rating.
The TalkBand B1 has a sporty design, while the TalkBand B2 has a more corporate
aesthetic. The TalkBand B2 has a 6-axis motion sensor for more accurate activity
recognition. It also comes in a premium gold version with a leather strap. The
TalkBand B2 also has an OLED touchscreen that supports swipe, hold and touch
gestures. It can be connected to two phones and used to find your phone and control
your phone's camera. It has an IP57 dust and water-resistance rating.
The ColorBand tracks your activity and monitors your sleep quality. Users must
switch between activity and sleep modes manually. The ColorBand does not display
message notifications, but it can be used to find your phone and control your phone's
camera. It has an IP57 dust and water-resistance rating.
5 What is the Band made of?
Please refer to the table below for information on the materials used to make the
Band.
Part Material
Strap Made of dermatologically-tested TPU with an additional
smooth coating for a comfortable wearing experience.
Stainless Made of strong, anti-corrosive 316L stainless steel for

steel rim lasting shine and durability.
Screen Made of strong transparent material with a hard,
scratch-resistant coating.
Rear housing Smooth, dermatologically-tested coating.

6 Getting started
Follow the steps below to start using your Band.

1. Download the Huawei Wear app from the Google Play store or Apple App Store.
2. Connect your Band to the charger. The Band will power on automatically and enter
pairing mode.
Note: You can also power the Band on/off using the pinhole button on the back.
When pressing the pinhole button, we recommend that you use a SIM eject pin or a
ballpoint pen. Do not use needles or other sharp objects as these may damage the
button.
3. Enable Bluetooth on your phone, search for your Band using the Huawei Wear app
and then touch HUAWEI Band-XXX.
4. Touch √ on your Band to pair it with your phone.
7 Why doesn't the Band come with a pin? What sort of pin should I use
to power the Band on/off via the pinhole button?
1. The Band will power on automatically when you connect it to the charger. You do not
need to power it off during use.
2. If you wish to forcibly power your Band on/off using the pinhole button, we
recommend that you use a SIM eject pin or a ballpoint pen. Do not use needles or
other sharp objects as these may damage the button.
8 How do I wake up the screen?
You can wake up your Band's screen using any of the three methods below:
1. Knock the screen.
2. Rotate your wrist: (i) Wear the Band on your wrist and keep your wrist level. (ii)
Quickly rotate your wrist by approximately 90 degrees while keeping your wrist level.
The screen will turn on in less than 1 second. Practice rotating your wrist until you get
the hang of turning on the screen.
3. Lift your wrist. When the Band is on your wrist and your arm is pointing downwards,
you can lift your wrist to wake up the screen.
9 Why doesn't the screen turn on when I touch it?
The screen may not turn on straight away when the Band is placed on the charger or
when it is too tight on your wrist. Try touching the screen again or wake up the screen
by rotating or lifting your wrist.

10 Why is the screen-on time so short?
In order to prolong the battery life, the screen-on time is set to 3 seconds. This should
be sufficient to view the time and activity data. If you want to keep the screen on,
keep touching or swiping the screen.
11 Why doesn't the Band respond properly when I swipe the screen?
Ensure that you apply sufficient pressure to the screen and swipe slowly from one side
or the middle of the screen to the other. Swipe gestures work better when you place a
larger area of your finger on the screen.
12 How can I move between screens?
You can change the screen that is displayed using either of the following methods:
1. Swipe the screen. By default, the home screen displays the time. Swipe left or right to
view your step count, calorie count, or sleep data.
2. Rotate your wrist: (i) Wear the Band on your wrist and keep your wrist level. (ii) Turn
on the screen. (iii) Quickly rotate your wrist by approximately 90 degrees whilst
keeping your wrist level to navigate to the next screen.

13 How can I change the watch face?
There are two ways to change the watch face:

1. Touch and hold the home screen until the Band vibrates. Swipe up or down to select
the desired watch face and then confirm your selection by touching the screen.
2. Swipe the screen until is displayed, then touch the screen and select .
Swipe up or down to select the desired watch face and then confirm your selection by
touching the screen.
14 Can I use the Band when it isn't paired with my phone?
You must pair your Band with your phone when you use it for the first time in order
to sync the time from your phone. Once the time has been synced, you can use the
Band to view the time, track your activity, and monitor your sleep quality without
pairing it with your phone. However, to receive incoming call alerts and message
notifications on your Band, you must pair it with your phone via Bluetooth and ensure
that the Huawei Wear app is running.
We recommend that you add the Huawei Wear app to the list of protected apps to
prevent your phone from killing the app in the background. On the Huawei P7, the list
of protected apps can be accessed by going to Settings > Protected apps. Find the
Huawei Wear app and turn on the corresponding switch.

15 Can I pair my Band with more than one phone?
You can only pair the Band with one phone. Once you have established a Bluetooth
connection with your phone, you will not be able to find your Band in the list of
Bluetooth devices on other phones. If you wish to pair your Band with another phone,
first unpair the Band from your phone.
1. If you are using an Android device, open the Huawei Wear app, touch the Band icon
in the top-left corner to access the settings, and then touch the UNPAIR button at the
bottom of the screen.

2. If you are using an iPhone, simply disable Bluetooth on your phone to terminate the
Bluetooth connection and then pair your Band with another phone.
Note: When you touch Forget This Device in your iPhone's Bluetooth settings, your
phone may still attempt to re-establish the connection with your Band. If so, disable
Bluetooth and then try pairing your other phone with the Band.
16 Why can't I establish a Bluetooth connection?
When you pair your Band with your phone, the two devices need to interact with each
other. The Bluetooth connection will be lost if the devices go out of range (10 m with
no obstructions) or if there is strong interference. The Bluetooth connection may
become unstable when the distance between the devices approaches the maximum
range.
If you cannot pair your Band with your phone, try following the steps below:
1. Ensure that you have enabled Bluetooth on your phone. If Bluetooth is disabled, turn
on the Bluetooth switch and place your phone next to the Band to try and establish a
connection.
2. Make sure that you use the Huawei Wear app to establish the Bluetooth connection.
Do not connect to the Band via your phone's Bluetooth interface.
3. Verify that you have selected the correct Band. Your Band will appear as HUAWEI
Band-XXX on your phone. XXX represents the last three digits of your Band's MAC
address. You can view the MAC address on the back of your Band.
4. If you are using an Android device, verify that the Huawei Wear app is running in the
background. We recommend that you add the Huawei Wear app to the protected apps
list. On the Huawei P7, the list of protected apps can be accessed by going to Settings
> Protected apps. Find the Huawei Wear app and turn on the corresponding switch.

5. If the Bluetooth connection is lost, your phone will automatically attempt to

re-establish the connection. If the connection is not re-established, open the Huawei
Wear app and swipe down on the screen.
6. If you still can't establish the Bluetooth connection, close the Huawei Wear app in the
background and open it again (or restart your phone). Then try to pair the devices.
17 How can I find my Band's Bluetooth name?
The Bluetooth name of your device is HUAWEI Band—XXX. XXX represents the
last three digits of your Band's MAC address. You can find your Band's MAC address
using either of the following methods:
1. Find your Band's MAC address on the back of your Band and note the last three
digits.
2. Open the Huawei Wear app and touch the Band icon in the top-left to access the
settings. You can find the MAC address underneath the Restore factory settings
option.
18 Can I connect my phone to other Bluetooth devices after pairing it
with my Band?
You can only pair the Band with one phone. You may be able to pair your phone with
more than one Bluetooth device, but this will depend on your phone's Bluetooth
specifications.
19 How can I charge my Band?
Use the charger provided to charge your Band. Wipe the charging port dry before
connecting your Band to the charger to prevent the charging contacts from corroding.
Corrosion may cause your charger to short circuit or pose other risks.
20 What charging currents does my Band support?
The Band supports the following charging currents (with 5 V power supply): 0.5 A, 1
A, 1.5 A, 2 A. If the charging current exceeds the maximum supported current, the
Band will automatically limit the current to prevent damage to the battery.
21 How long does it take to charge the Band?
A full charging cycle takes approximately 1.5 hours. The battery icon on the Band's
screen indicates the current battery level. Once the charging process is complete, the
battery icon will stop blinking and the screen will turn off after approximately 10
seconds.

22 How can I check the battery status?
You can check the battery status using either of the following methods:
1. The Huawei Wear app.
When your phone is paired with your Band via Bluetooth, you can check the battery
status from the settings screen in the Huawei Wear app (the battery level will be
displayed as a percentage).
2. Your Band's home screen.

 Wake up the screen to view the remaining battery level.
 If you are not using the default watch face, swipe right to view the battery status.

Note: The Band only displays the approximate battery level and does not display a
percentage (apart from when it is charging). If you wish to view detailed battery
information, use the Huawei Wear app.
23 Why won't my Band charge properly?
If your Band doesn't charge, check that the charging port is free of dirt. Salt residue
from sweat or other dirt might be blocking the charging port. If this is the case, the
metal terminal will not be able to conduct electricity and your Band will not charge.
Wipe the dirt off the charging port using a cotton swab (or gauze) dipped in rubbing
alcohol and then try to charge your Band again.
If your Band still doesn't charge, press the pinhole button on the back of the Band for
at least 10 seconds to forcibly restart the Band. Once you have done this, reconnect
your Band to the charger to see if it will charge.
24 Will my Band display low battery alerts?
When the battery level is lower than 10%, a low battery icon ( ) will be
displayed on the Band's screen and your Band will vibrate.
25 Why does the battery drain so quickly? How can I improve the
battery life?
The battery life will depend on how you use the Band. Follow the steps below to
increase the battery life:
1. Turning on the screen and syncing data to the Huawei Wear app will significantly
decrease battery life. Reduce the number of times that you turn on the screen or sync
data.
2. Enabling message notifications will decrease the battery life. You can disable
message notifications in the Huawei Wear app.
3. Pairing your Band with your phone via Bluetooth will significantly decrease the
battery life. Terminate the Bluetooth connection when you do not need to connect
your Band to your phone.
26 Does the Band support incoming call alerts?
Yes. Your Band will vibrate when you receive an incoming call.
27 When I receive an incoming call, why does the Band sometimes
display a number rather than a name?
Once you have paired your Band with your phone, your Band will be automatically
granted permission to access your phone's contacts. When you receive an incoming
call, the caller's name will be displayed on your Band if the caller is in your contact
list. If not, the caller's number will be displayed.
If the caller is in your contact list but the caller's name is not displayed, try following
the steps below:
If you are using an Android device, you may have accidentally disabled the Access
contacts permission for the Huawei Wear app. Go to Permission manager and turn
on the switch next to Trust this application or allow access to contacts.

If you are using an iPhone, disable Bluetooth in your phone's Bluetooth settings, then
re-enable Bluetooth and re-establish the connection with your Band.
Alternatively, you can unpair your Band from your phone. Select — to
restore factory settings and then open the Huawei Wear app to re-pair your Band with
your phone.
28 How can I decline an incoming call?
You can use the Band to decline an incoming call when it is paired with your phone.
When you receive an incoming call, follow the onscreen instructions to swipe to
decline the call.
Android device:
iOS device:

29 How do I use the smart alarm?
With the smart alarm, your Band wakes you up within a set period of time before your
alarm when you are in a light state of sleep. If you are not in a light state of sleep, the
alarm will not go off before the scheduled time.
To configure the smart alarm, ensure that your Band is paired with your phone via
Bluetooth, enter the alarm time in the Huawei Wear app and touch √ to confirm the
settings and sync the alarm data to your Band.
Note:
1. On Android, follow the in-app instructions. On iOS, return to the main app
screen, then swipe down to sync the alarm settings to your Band. The alarm
settings will not take effect until they have been synced.
2. If your Band is not paired with your phone when you configure the smart alarm
settings, open the Huawei Wear app and sync the settings to your Band when the
Bluetooth connection is re-established.
30 Why does my alarm go off too early or too late?
If you have set a smart alarm, your Band will vibrate earlier than scheduled if it
detects that you are in a state of light sleep. To turn off the alarm, swipe up or touch X
at the top of the screen.
When the alarm goes off, touch another area on the screen to activate the snooze
function. The Band will let you sleep for another 10 minutes before vibrating again.
Your Band will snooze automatically if you don't touch the screen. This can be done a
maximum of three times.
31 How do I use event reminders?
1. Open the Huawei Wear app. Touch to open the Band settings screen and then
select Alarm settings.

2. Touch the Add alarm button and then set the alarm time, repeats and event name.
3. Touch the √ symbol in the top-right corner.
4. Sync the alarm settings to the Band: On Android, follow the in-app instructions to
sync data. On iOS, go to the main app screen and then swipe down to sync data.
The Band will remind you of an event at the designated time. You can configure up to
five event reminders.
32 How do I use the activity reminder feature?
You can use the Huawei Wear app to configure the activity reminder interval, start
time, end time and repeats. Your Band will check whether you have been active
during the designated period. If you haven't been active, the Band will remind you to
do some exercise.
33 Will activity reminders work if my phone is powered off?
Your phone is not needed once a reminder has been set but your Band must be
powered on.
34 Can I receive SMS/email notifications on my Band?
Your Band currently supports SMS and email notifications. You can enable/disable
these in the Huawei Wear app.
The Band will vibrate when you receive a message. You can swipe up on the screen
to view the message.
Note:
1. Your Band can only display three screens worth of text. To view the next
message, swipe up again.
2. If a message is too long, you will not be able to read it in full on your Band.
Please use your phone to read the entire message.
3. Message notifications on your Band will vary depending on your phone's
operating system.
35 When I receive a notification, the Band vibrates but the screen does
not turn on. Why?
To protect your privacy, the screen will not turn on when you receive message
notifications. If the screen turns on too frequently, this could distract the user and
shorten battery life.
36 My Band does not display message notifications. What can I do?
If message notifications are not displayed, please try the following:

1. Ensure that your phone and Band have a working Bluetooth connection and that they
sync properly.
2. Open the Huawei Wear app and check that the message notification feature is
enabled.
3. Ensure that switches are turned on for the notifications you want to receive.
Android users can choose the notifications they want to receive in the Huawei Wear
app.
Note: If you are using EMUI 3.0, select Huawei Contacts to enable SMS
notifications.
iOS users should go to Settings > Push Messages and turn on switches for
notifications they want to receive.
Note: Currently only SMS and email notifications are supported.
4. Please ensure that message notifications are displayed in the status bar on your phone.
5. Android users should verify that the Huawei Wear app is running in the background.
We recommend that you add Huawei Wear to the list of protected apps. On the
Huawei P7, the list of protected apps can be accessed by going to Settings >
Protected apps. Find the Huawei Wear app and turn on the corresponding switch.

37 Message notifications are intermittent. Why?
1. Please ensure that message notifications are displayed in the status bar on your
phone.
2. Android users should verify that the Huawei Wear app is running in the
background. We recommend that you add Huawei Wear to the list of protected
apps. On the Huawei P7, the list of protected apps can be accessed by going to
Settings > Protected apps. Find the Huawei Wear app and turn on the
corresponding switch.
38 How do I use smartcare notifications?
The Band supports smartcare features. Huawei phones can automatically recognize
flight, train, and hotel bookings or scheduled meetings and display relevant icons as
reminders.
Note: Smartcare is currently only supported on the Honor 7 and P8. Support for other
models will be added soon.
39 How does the Band record exercise and sleep data?
The Band features a state-of-the-art 3-axis motion sensor which can monitor your
sleep patterns and exercise (walking, running etc.). Motion sensors monitor the size,
frequency and order of movements to determine whether the user is sleeping or
exercising.
40 Why is sleep data inaccurate?
Sleep state is deduced from wrist movements made while the user is asleep. This data
is captured with a capacitive sensor, using a pioneering multi-parametric approach.
 Sleep readings are too low: If frequent wrist movements are detected, the Band may
determine that the user is awake and discard sleep data. If the user takes a nap lasting
less than 20 minutes, this might not be detected by the Band and sleep data will not be
recorded.
 Sleep readings are too high: Sensors may interpret that the user is asleep if wrist
movements are infrequent and resemble those of a sleeping person. This can lead to
data inaccuracies. For example, when you watch television or use a tablet, infrequent
or limited wrist movement may cause the Band to determine that you are asleep.
The development team is currently optimizing sleep sensor algorithms and will
release improvements in future updates.
41 How can I view monthly activity or sleep data?
1. View data for an activity

You can swipe up or down on the screen to view activity data while exercising.
Walking Running Calories
Note: The running icon is not displayed unless running activity is detected.
You can also connect the Band to your phone and use the phone app to view activity
data.

2. View monthly data.

In the app, go to the fitness/sleep data screen and touch the monthly data icon at the
bottom.
42 How do I track an activity using my Band?
Turn on the screen and swipe until you reach the activity screen . Touch and

hold the icon until the countdown ends. The Band will then begin recording
data.
: Pause timer
: Resume timer
: View activity duration, data, and calories burned
43 The step count on the Band differs from the step count on my phone.
Why?
The Band uses a state-of-the-art 3-axis motion sensor which is sufficiently accurate
for everyday usage. The following factors could give rise to step count discrepancies:
1. Unlike other step counters, wristbands can detect and discard invalid data, such as
steps counted when users are at the office, moving their arms while static, brushing
their teeth or eating. Products which cannot detect and discard false counts will give
an artificially high step count.
2. When not exercising, we sometimes still move our arms or body. If this is done
regularly for some time, the motion sensor may incorrectly interpret this as walking
activity and increase the step count.
Note for hotline staff: If a user reports regular data inaccuracies, please send relevant
information to the development team. You should include usage information,
benchmark details, phone model number, app version, and Band version.
44 Why is the calorie count on my Band inaccurate? (For Huawei
Knowledge Base only)
The calorie count is calculated using the user's height, gender, weight, age, and
activity data from the motion sensor. In order to avoid inaccurate calorie counts, users
should input their personal metrics (gender, height, weight and age) when they first
use their Band.
Running on a treadmill is different to real running, where a runner's stride can vary.
This can lead to inaccurate distance readings and discrepancies in the calorie count.

45 Why is the distance count on my Band inaccurate? (For Huawei
The distance is calculated using the user's height, gender, weight, age, and activity
data from the motion sensor. In order to prevent inaccurate distance readings, users
should input their personal metrics (gender, height, weight and age) when they first
use their Band.
The Band does not have a GPS and calculates distance traveled using an algorithm.
This can lead to small data inaccuracies. It is recommended that you use the Huawei
Wear app on your phone to record more accurate and detailed activity data.
46 How do I update the Band and Huawei Wear app?
Before updating, please ensure that your Band and phone have a working Bluetooth
connection.
Updating your Band: in the Huawei Wear app, touch the settings icon in the top-left
corner, and then touch Update HUAWEI Band. The Band will check for the latest
software version and perform an update.
Update Huawei Wear: In the Huawei Wear app, touch the little person icon in the
top-right corner and then select About > App update. When the screen displays
Updating..., your phone will check for and apply any updates.

Note: The Band will disconnect from Bluetooth during the update. Please wait
patiently until the update is complete.
47 After connecting the phone to the Band, I am prompted to connect to
UP. Can I log in using my Huawei ID?
When you connect to UP, Band data is uploaded to the servers of our partner,
Jawbone UP. Jawbone can perform data analysis on sleep, walking, and running data
that is uploaded. You must download the Jawbone app to use this feature.
You cannot use your Huawei ID with UP. It is necessary to register for a separate UP
account. UP offers support for multiple wristband devices, allowing you to keep all of
your data in one place.
48 How can I avoid losing my personal data?
Your Band can store seven days' worth of data. It is recommended that users sync
their Band to the cloud on a daily basis.
When you perform a sync, data is backed up to the cloud. Before syncing data, please
ensure that: (i) you have the latest version of the Huawei Wear app; (ii) there is a
working Bluetooth connection between your Band and phone; (iii) both your Band
and phone have sufficient charge.
Follow the steps below to sync your data:
1. Open the Huawei Wear app and touch to enter the Band settings menu. Touch
Log in then choose any login method.
2. Once you have logged in, go to the Huawei Wear screen and swipe down to sync
data.
3. You can sync data in the cloud to other phones by logging in with the same Huawei
ID.
Note: If you change your Huawei ID while using your Band, your data will be stored
across two separate accounts. This could lead to data inconsistencies.
Your Band will power off automatically when battery is low. If the Band is then left
uncharged for a long period, your data may be lost. Please ensure you charge your
Band when battery is low.
49 The Band failed to sync with the Huawei Wear app. What can I do?
If the sync failed, please try the following:

1. Ensure that your Band and phone have a working Bluetooth connection and that your
phone has the latest version of the Huawei Wear app.
2. Disconnect then reconnect your Band and phone using Bluetooth and then try to sync
again.
Note: Android users should select the UNPAIR button at the bottom of the settings
screen in the Huawei Wear app. iOS users should turn off Bluetooth on their phone to
disconnect from the Band.
3. If you still cannot sync data, please close the Huawei Wear app and any background
process. Once you have done this, re-open the app and try to sync again.
50 The data in the Huawei Wear app and on the Band are different.
Why?
1. There is more data in the app: If you use the same Huawei ID to sync data to the
cloud from different wristbands, data will be aggregated, regardless of which phone
you sync it from.
2. There is more data on the Band, or data is missing: If you sync data from your Band
using different Huawei IDs, there will be more data on the Band than in the app.
51 How do I restore the Band to factory settings?
There are two ways to restore factory settings:
1. Restore using the Band. (1). Swipe the screen until you see the icon and select
it. (2). Swipe the screen until you find the restore icon and select it. 3. Select
the √ icon to complete the factory restore.
2. Restore using the Huawei Wear app. First, ensure you have a working Bluetooth
connection between your Band and phone. Open the Huawei Wear app and touch
to enter the Band settings menu. Touch Restore factory settings to restore your
Band to factory settings.
Note: If you restore your Band to factory settings, all activity, sleep and time data will
be deleted. You will also need to re-pair the Band with your phone.
52 Why does the OTA update fail or take such a long time?
1. Before updating your Band, please ensure you have at least 30% battery.
2. Update times can vary depending on network performance. Please ensure you have a
reliable 3G/4G or Wi-Fi connection.
3. OTA updates require a reliable Bluetooth connection between your phone and Band.
Usually updates take less than 10 minutes. If updates take longer than this, please be
patient and do not attempt to use the Huawei Wear app or your Band in the meantime.
4. If the Huawei Wear app or Band notifies you that the update failed, please reboot your
Band and then try again. Keep trying until the update is successful.
53 The screen doesn't always turn on when I rotate my wrist. Why?
The Band's responsiveness can vary from person to person. If the Band does not
respond after you rotate your wrist, try the following:
1. Hold your wrist horizontal while wearing the band.
2. Quickly rotate your wrist by approximately 90 degrees whilst holding your arm
level. The screen should turn on in less than 1 second. Practice rotating your wrist
until you can make the screen turn on every time.
54 Why doesn't the screen wake up when I rotate my wrist while lying
down?
The screen must face upwards before being rotated in order to wake up the screen.
When lying down, it may be easier to wake up your Band by touching the screen.

55 Why don't gestures work when I have just woken up?
The wrist-rotate gesture is suspended while you are asleep to avoid disrupting your
sleep.
When you have just woken up, the Band is still in sleep mode and gestures are
disabled. To leave sleep mode, you can swipe the screen three times or get up and
move around. You should then be able to use the wrist-rotate gesture again.
56 When I rotate my wrist, the screen-on time is too short. Why?
In order to improve battery performance, the wrist-rotate gesture only turns on the
screen briefly. There should be enough time to view the time and date.
57 Can I use the Huawei Wear app when my phone is in safe mode?
The Huawei Wear app doesn't work when your phone is in safe mode or low power
mode.
On some phones, the Huawei Wear app may be killed when the screen turns off. This
may prevent some functions from working. We recommend that you add the Huawei
Wear app to your phone's protected app list. On the Huawei P7, the list of protected
apps can be accessed by going to Settings > Protected apps. Find the Huawei Wear
app and turn on the corresponding switch.
58 How do I download the Huawei Wear app? What should I do if I
can't download it?
Please scan the QR code below or search for and download Huawei Wear from
Google Play or the App Store.

If you are unable to download the app, try using a different phone. When registering a
Huawei ID, if you do not receive a verification SMS, it could be because it has been
intercepted by your phone, or due to a server error. It is recommended that you log in
with a different Huawei ID, or try to register again later.
Note: On Android, if your phone displays the message indicating that the app cannot
be installed due to unknown sources, go to Settings > Security > Unknown sources
and enable unknown sources.
59 How waterproof/dustproof is my Band?
The Band has an IP68 dust and water resistance rating and is suitable for everyday
use. You can wear your Band while washing your hands, having a cold shower or
washing your car. Please do not wear the Band while diving or scuba diving.
You should not wear your Band while swimming as there is a risk it could be
damaged. The Band cannot currently monitor swimming activity.
Note: To avoid corrosion, please do not let your Band come into contact with
seawater.
60 How should I clean the Band's strap when it is dirty?
If the strap is dirty, please clean it with a damp tissue or wet cloth. Please note the
following precautions:
1. Do not use any strong chemicals, detergents or cleaning equipment as these may
corrode or damage the Band's strap or screen.
2. Before cleaning, please disconnect the Band from the charger.
3. The Band has an IP68 dust and water resistance rating and is suitable for everyday
use, but is still vulnerable to moisture. To avoid condensation damage, please wipe
your Band with a dry cloth or tissue and air sufficiently after cleaning it.
61 Is it possible to change the strap?
The strap cannot be changed. If your strap is damaged, please take the Band to a
service center for repair.
Note: If the user asks, please inform them that they must pay for such repairs.
62 How can I prevent the screen from being scratched or scuffed?
The Bands have all passed rigorous anti-scratch and anti-abrasion tests and are fitted
with a screen protector by default. Please do not place your band in close contact with
metal objects such as keys that might scratch the screen.
63 What should I do if the screen is blank, has vertical or horizontal
lines, or if the Band freezes or fails to start up? (For Huawei
1. Check that the charger is functioning properly.

2. Connect to charger and charge for 1.5 hours.
3. Use a SIM eject pin or ballpoint pen to press down the pinhole reset button (hold
down for 10s and then release). Do not use needles or other sharp objects as these
may damage the button.
4. Ensure you have the latest version of firmware.
Note for hotline staff: If the Band still does not function after trying the above,
please take your band to ASC for repair.
64 The Band's vibration intensity is weak. Why? (For Huawei
Vibration intensity is a subjective measure. We welcome feedback from users and

will release improvements where necessary in later updates.
65 When using an Android phone, why does my Band not display
message notifications during the night?
Open the Huawei Wear app and select Settings > Push Messages. The default
notification period is from 8:00 to 22:00. This means that you will not receive
message notifications after 22:00. You can change these times if needed.

66 The Band's dial is round, but the display area is square. Why?
1. Square screens allow text to be displayed properly and offer a better reading
experience.
2. Because the display area is smaller than the dial, the battery should last for longer.
3. This design approach does not affect the Band's appearance or display
performance.

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HUAWEI Band FAQs INTERNAL

HUAWEI Band FAQs

2015-12-2 Huawei Confidential Page 1of 35

2015-12-2 Huawei Confidential Page 2of 35

2015-12-2 Huawei Confidential Page 4of 35

1 Introduction to the Band

3. Basic product specifications

2015-12-2 Huawei Confidential Page 1of 35

Dimensions (H x W x  Long version: 244.4 mm × 38 mm × 9.5 mm

Battery capacity 70 mAh

4. Unsupported features (For Huawei Knowledge Base only)

Install third-party apps Not supported

Unlock phone Not supported

Heart rate monitor Not supported

2 How long is the battery life?

3 Which phone models are compatible with the Band?

Apple iPhone4s, iPhone5, iPhone5s, iPhone5c, iPhone6, iPhone6 plus,

Other Nexus 6, LG-G3, LG-G4, Sony Z3

2015-12-2 Huawei Confidential Page 3of 35

*System version requirements:

4 What is the difference between the Band, the TalkBand B1,

TalkBand B2, and ColorBand? (For Huawei Knowledge Base only)

5 What is the Band made of?

Stainless Made of strong, anti-corrosive 316L stainless steel for

2015-12-2 Huawei Confidential Page 4of 35

Follow the steps below to start using your Band.

to power the Band on/off via the pinhole button?

8 How do I wake up the screen?

9 Why doesn't the screen turn on when I touch it?

2015-12-2 Huawei Confidential Page 6of 35

10 Why is the screen-on time so short?

12 How can I move between screens?

2015-12-2 Huawei Confidential Page 7of 35

13 How can I change the watch face?

There are two ways to change the watch face:

14 Can I use the Band when it isn't paired with my phone?

2015-12-2 Huawei Confidential Page 8of 35

15 Can I pair my Band with more than one phone?

2015-12-2 Huawei Confidential Page 9of 35

16 Why can't I establish a Bluetooth connection?

2015-12-2 Huawei Confidential Page 10of 35

5. If the Bluetooth connection is lost, your phone will automatically attempt to

17 How can I find my Band's Bluetooth name?

18 Can I connect my phone to other Bluetooth devices after pairing it

19 How can I charge my Band?

20 What charging currents does my Band support?

21 How long does it take to charge the Band?

2015-12-2 Huawei Confidential Page 12of 35

22 How can I check the battery status?

2. Your Band's home screen.

2015-12-2 Huawei Confidential Page 13of 35

23 Why won't my Band charge properly?

24 Will my Band display low battery alerts?

26 Does the Band support incoming call alerts?

27 When I receive an incoming call, why does the Band sometimes

display a number rather than a name?

2015-12-2 Huawei Confidential Page 15of 35

28 How can I decline an incoming call?