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    Iso 9001 2015 Audit Summary

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    Seni Oke
    The audit of SENI Nigeria PLC found an overall conformity rate of 97% with only 2 non-conformances against the ISO 9001:2015 standard, however most significantly recent staffing changes have increased work pressures on staff which could impact quality processes if not addressed, and 8 customer complaints had remained unresolved beyond the required timeframe. The auditor concluded that SENI appeared on course for re-certification subject to addressing the observations and non-conformances before the transition audit.

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    Iso 9001 2015 Audit Summary

    Uploaded by

    Seni Oke
    1K views6 pages
    The audit of SENI Nigeria PLC found an overall conformity rate of 97% with only 2 non-conformances against the ISO 9001:2015 standard, however most significantly recent staffing changes have increased work pressures on staff which could impact quality processes if not addressed, and 8 customer complaints had remained unresolved beyond the required timeframe. The auditor concluded that SENI appeared on course for re-certification subject to addressing the observations and non-conformances before the transition audit.

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    Sample audit summary report, shows how to write a concise report

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    The audit of SENI Nigeria PLC found an overall conformity rate of 97% with only 2 non-conformances against the ISO 9001:2015 standard, however most significantly recent staffing changes have increased work pressures on staff which could impact quality processes if not addressed, and 8 customer complaints had remained unresolved beyond the required timeframe. The auditor concluded that SENI appeared on course for re-certification subject to addressing the observations and non-conformances before the transition audit.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    1K views6 pages

    Iso 9001 2015 Audit Summary

    Uploaded by

    Seni Oke
    The audit of SENI Nigeria PLC found an overall conformity rate of 97% with only 2 non-conformances against the ISO 9001:2015 standard, however most significantly recent staffing changes have increased work pressures on staff which could impact quality processes if not addressed, and 8 customer complaints had remained unresolved beyond the required timeframe. The auditor concluded that SENI appeared on course for re-certification subject to addressing the observations and non-conformances before the transition audit.

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    ISO 9001:2015 (QUALITY MANAGEMENT SYSTEM) AUDIT SUMMARY FOR SENI NIGERIA PLC (LAGOS)

    Audit scope: the audit covered clauses 4 to 10 requirements of the ISO 9001:2015 standards and was limited to selected aspects of SENI PLC Ede Factory, Headquarters
    and Ikeja plant.

    Audit objective: to verify conformance with requirements of clauses 4 to 10 of ISO 9001:2015 standards in readiness for re-certification of SENI PLC NIG. PLC.
    Audit dates: 18th & 19th August 2017

    Summary of audit findings:


    ISO REQUIREMENTS Total number of Total Nonconformities Observations Conformance rate
    Clause requirements checked (NCs)
    4 Context of the organization 6 0 2 100%
    5 0
    Leadership 6 9 0 2 100%
    6 100%
    Planning 11 0 6 100%
    7 4
    Support requirements 5 11 1 3 91%
    8 Operations
    75% 15 0 0 100%
    9 Performance Evaluation 3 0 0 100%
    10 Improvement 7 1 1 86%
    TOTAL 62 2 14
    Non-Conformance rating 3%
    Conformance rating 97%
    LAGOS
    Most Significant Concerns: ISO 9001:2015 AUDIT
    • With regards to maintaining integrity of the two management systems, recent changes to a
    leaner work force have raised “work pressure” on existing staff to levels that make it
    RESULT
    compulsory for staff to prioritize the most pressing deliverable per time. If left to persist, it is
    possible that critical process or compliance deliverables may suffer neglect, leading to possible 3%
    negative impacts on the quality management system.
    • Since July 2017, 8 customer complaints remained unresolved beyond the 48-hour resolution 97%
    period.

    Audit conclusion:
    Non-Conformance rating
    SENI PLC Lagos, appears to be quite on course for the re-certification to ISO 9001:2015
    standards. we implore all staff to ensure all observations as well as 2 NC’s are addressed Conformance rating
    before the transition audit.
    SENI PLC LAGOS QMS ISO 9001:2015 AUDIT SUMMARY

    ISO 9001:2015 NON-CONFORMANCE REPORT

    SN AUDIT EVIDENCE AUDIT FINDING ISO 9001CLAUSE


    CONTRAVENED
    1

    2
    SENI PLC LAGOS QMS ISO 9001:2015 AUDIT SUMMARY
    ISO 9001:2015 AUDIT OBSERVATIONS

    ISO 9001 CLAUSE


    SN ISO 9001 REQUIREMENT STAFF AUDITED
    REF
    1

    10

    11

    12

    13

    14
    Lead auditor's Name: Seni Oke Date: 19/08/17 Signature:

    Comments of Auditee's Representative (Corrective action, Time scale):

    Auditee's representative:
    Name: Date: Signature:

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