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    Q3. Impacts of Poor Service Quality (P1.3) : Impact On Service User

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    Nabi Box
    Poor healthcare service quality impacts both patients and providers. For patients, it reduces satisfaction and can negatively impact health if diagnosis or treatment is incorrect. It may force patients to seek alternative healthcare options. For providers, poor quality leads to complaints, lower profitability and loyalty, and could result in regulatory action that damages the institution's reputation.

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    Q3. Impacts of Poor Service Quality (P1.3) : Impact On Service User

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    Nabi Box
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    Poor healthcare service quality impacts both patients and providers. For patients, it reduces satisfaction and can negatively impact health if diagnosis or treatment is incorrect. It may force patients to seek alternative healthcare options. For providers, poor quality leads to complaints, lower profitability and loyalty, and could result in regulatory action that damages the institution's reputation.

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    Poor healthcare service quality impacts both patients and providers. For patients, it reduces satisfaction and can negatively impact health if diagnosis or treatment is incorrect. It may force patients to seek alternative healthcare options. For providers, poor quality leads to complaints, lower profitability and loyalty, and could result in regulatory action that damages the institution's reputation.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    4 views1 page

    Q3. Impacts of Poor Service Quality (P1.3) : Impact On Service User

    Uploaded by

    Nabi Box
    Poor healthcare service quality impacts both patients and providers. For patients, it reduces satisfaction and can negatively impact health if diagnosis or treatment is incorrect. It may force patients to seek alternative healthcare options. For providers, poor quality leads to complaints, lower profitability and loyalty, and could result in regulatory action that damages the institution's reputation.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Q3. Impacts of poor service quality [P1.

    3]
    Quality of the service of healthcare has major impacts. It influenced both the perspectives of the service user and
    service provider.
    Impact on the service user:
    Downfall in the quality of the healthcare service affects the service provider as well as the healthcare
    organisation. As mentioned in the given scenario, Mrs. Bond has complained against the NHS hospital regarding
    the quality of the service in various aspects. This certainly put impact on the service providers along with the
    Hospital. It will reduce the commercial profitability of the Hospitals. It will also influence the loyalty and trust of the
    service seekers towards the particular service providers. Another influence of such complaints on service quality
    can be measured through the reducing level of satisfaction of the service users. Poor service quality could
    enforce regulatory authorities to take firm steps against the service provider, which will influence the brand values
    of the healthcare institution.

    Impact on service user:


    Poor quality of the service will enforce the service users to seek different options regarding their
    required services. As opined by Sahel et. al. (2015), service user could also face certain health issues
    because of the poor quality of the service. Mrs. Bond, as mentioned in the provided scenario faces
    certain issues because of poor service quality regarding diagnosis. A wrong diagnosis declared
    cancer issues as ordinary lump and that because of the quality of the service was poor. Hence, the
    service seekers also face certain challenges related to their health because of the poor service
    quality.

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