EBM2063 Group Assignment FULL
EBM2063 Group Assignment FULL
EBM2063 Group Assignment FULL
Bain & Company, the global recognized management consultancy headquartered in Boston,
Massachusetts in the United States was established in 1973 and was founded by Bill Bain. Bain &
Company assists top executives in better decision making, implementing the decision to actions
throughout their clients organization and delivering sustainable successes (Bain & Company, n.d.).
Bill Bain started with a mission to reformulate the management consulting industry and focusing in
delivering results to client, unlike any other firms that only produces reports. The organization never
stops in improving and readjusting along with the trends, and had continued to be innovative with an
entrepreneurial culture.
According to Donahoe (2002), Bain & Company has served clients across six continents,
namely, America, Europe, Middle East, Africa, Asia and Australia. The company now has up to 55
offices in over 36 countries around the world. The company advises on critical issues and
opportunities, such as, strategy, marketing, organization, operations, information technology, digital
and mergers & acquisitions in all industries ranging from large multinational corporations, leading
private equity firms, midsize companies, small start-ups and non-profit organizations and different
geographies.
Bain & Company summarizes their approach towards their clients in one phrase; Shared
Ambition, True Results., where they approach each and every clients business as their own business
and represent themselves more than just an ordinary advisor and the organization also focused on
results and tailored solutions regardless of boundaries raised from industries or within a businesss
departments. The organization also highlighted that True Results consist of two components,
Bob Bechek said in the interview with Jeff Schmitt at Poets & Quants, I think the reality of power
and influence and getting things done is overwhelmingly about informal authority nowadays.
(Schmitt, 2016). Apart from that, he also added that he exerts his leadership through informal
authority. He mentioned that If youre involved in trying to get people galvanized around a particular
course of action or to feel inspired about what were trying to do or feel appreciated, motivated and
valued that has almost nothing to do with formal authority. Hence, we can conclude that Bob
According to Serrat (2010), informal authority has the power and ability to influence attitudes
and behaviours rest on admiration, credibility, respect, and trust, that conduce conformity coupled
with acceptance. Hence, it is to believe this may be one of the reasons Bechek was accepted by his
employees in Bain & Company. Bechek managed to influence his subordinates with his high concern
for people characteristics. He mentioned during his interview with Oxford Union (2015) posted in
YouTube, he mentioned that: Dont treat people in groups, treat them individually. This approach
can be seen through the reviews in Glassdoor. Employees has reviewed the culture of showing
concern is applied throughout the organization from the stage in interviewing for a position at Bain
Informal authority has been playing the crucial part in an organization since globalization era.
A leader who can exert informal authority onto his subordinates shows that he or she has the ability
to influence one another. According to Davoren (n.d.), informal power in an organization has the
ability to lead, direct or achieve without an official leadership title. Although Bechek has a formal
leadership title, however he practices the use of informal authority while leading his subordinates.
However, a person who uses formal authorities may not necessarily get things going.
As compared with formal authority, with most of the Bainies are classified as Theory Y
employees, hence, the Bainies may prefer a more participative leadership style than being
controlled by a dominant my-way leader. As an example, it is belief that the new generation would
like to have an approachable yet firm leader to work with. Imagine working under an organization
where employees would not be allowed to give any recommendation and suggestion towards leaders
decision yet realizing the decision made is not the best way to resolve the current issues and may
bring an organization into a collapsing economy. Moreover, Serrat (2010) also mentioned that some
best leadership styles derived from leaders who eschew formal authorities. In our daily life, it can be
seen that the charismatic of an individual plays a crucial part in influencing another person. Hence, a
leader who has good characteristics remarkably gain acceptance easily and are trusted by others.
Informal authority is also imposed in their organization culture. In fostering good relationship
between superiors and subordinates, the organization has organized few events, such as Friday
Breakfast and after-work drinks every fortnight (Bain & Company Brussels, n.d.). The organization
also organize different events in different countries to engage the staffs and as a reward system (refer
to Appendix B).
Bob Becheck was ranked first in Glassdoors list of the 50 highest-rated CEOs in United
States in year 2016, putting him above others well-known leaders; such as Mark Zuckerberg,
Facebooks founder, and Sundar Pichai, Chief Executive Officer of Google (Wang, 2016). Based on
the Glassdoor (n.d.) reviews, 96% of their current employees in Bain & Company will recommend
this company to their friends, whilst the CEO, Bob Bechek had receive a 99% of approval from the
current employees. Apart from that, through the reviews from Glassdoor, one of the reviews
Management truly care about work and life balance has shown that through the leadership of Bob
Bechek, most of the employees are not tensed or stress up which results them into an unhealthy
factors for his success over these years in the company. Based on Bob Becheks interviews and
reviews, with reference back to The Leadership Grid, Bob Bechek plays as a Team (9,9) leader. A
high concern for people with alliances with a team leader is shown in one of the Glassdoor reviews
mentioned in Perry (2017) article, where one of the employees said that Bob Bechek holds his
subordinates accountable and never leaves them alone. Bain & Company also aims for high
performances for its employees, hence, Bob Bechek has shown the characteristics of a leader who
strives for maximum performance and employee satisfaction in the Team (9,9) leader in the leadership
grid. One of the employees in Glassdoor review also mentioned that the culture of never letting one
Bainies fail is practiced across the organization (refer to Appendix C). Johnston (n.d.) mentioned
that informal leaders motivate employees by pointing out the fate all employees will share if they
work to reach a goal. This leadership style also takes in accounts of all points of view in decision
making and gains recognition and respect from their followers as they are also to demonstrate ability
Bob Bechek also shows characteristics that draws towards the Path-Goal Leadership Model.
His down-to-earth characteristics by showing examples to his subordinates through his lead by
example policies explained how he gain satisfaction over his subordinates and also influence their
their clients. With reference to Glassdoor review and interview with Schmitt in Poets and Quants,
Bob Bechek also exhibits supportive, participative and achievement-oriented leadership styles.
According Wang (2016), she highlighted that a number of employees of Bain & Company has written
reviews that highlighted the open-door policies and mentorship programs available at company itself.
Hence, this shows that the company was led in a supportive leadership style as it allows the managers
in a higher level of management to have an open-door policy with their subordinates to discuss about
Bob Bechek, Worldwide Managing Director for Bain & Company since 2012, graduated as a
Mechanical Engineer in Massachusetts Institute of Technology (MIT) and has completed his Master
in Business Administration in Harvard Business School (Bain & Company, 2011). Bob Bechek is
holding the responsible in the firms strategy, team and operations across Bain & Company
worldwide offices (Bob Bechek Our Team, n.d.). According to Bain & Company (2011), Bob
Bechek was the Vice President and General Manager of AKR Robotics Inc. in The United States
prior joining the firm in year 1987. Bechek was also previously the co-head of Global Telecom, Media
and Technology Practice and joined the company (Bain & Co.) in 1989 from his co-founded
consulting firm, Silicon Valley strategy (Knowledge Edge) (Consultancy.uk, 2012). Based in Boston,
Bechek has a long list of records which shows that he successfully helps the clients with strategies
and some general managing challenges. He has particular depth working with important clients at the
intersection of media and technology and across the high-tech industry, but draws upon a variety of
3.1 Agreeableness
Bob Bechek is a friendly and people-oriented leader. In another word, he is a person with high
agreeableness, he believes that the true and most effective way to run a company successfully is
through developing relationship with the employees in the company. This is supported by his
interview with Poets & Quants where he claimed that power, influence and completing task are
majorly depends on informal authority nowadays and he even suggest that MBAs should focus more
3.2 Conscientiousness
Bechek is a person with conscientiousness where he is entrusted with the ability to run the
company by former Worldwide Managing Director, Steve Ellis. Steve claimed that with his
leadership qualities, clients service track record, and exceptional strategy and operations skills, Bob
will successfully lead the firm through the next phase of our growth. (Consultancy.uk, 2012). This
shows that Bob Bechek has enough dependability and integrity to gain confident from a man who
3.3 Surgency
In addition, Bob Bechek has a high surgency. His dominance is proved when he always held
a higher position in a company where he has to in charge and lead his subordinates. For example, he
was the Vice President and General Manager of a robotic firm before joining Bain and eventually
3.4 Adjustment
He also showed that he has good adjustment from The Big Five Model of Personality. Judging
from the interview he did that was found in Youtube, he is not afraid to stand in front of the crowds
and give his speech and idea about the positive future of company and this shows that he has good
Moreover, he is not fear about changing and love trying new things, and this shows that he
has openness to experience. This personality can be shown when he spent his youth doing a lot of
different jobs, looking towards experiencing business with a suit on, and his advice to his son who
is a first-year student in MBA program that he should not be afraid and refrain himself in one place,
instead, he should build something significant (Schmitt, 2016). Bechek is also modest and self-
deprecate, he is willing to learn like any young consultant and he recognizes how much there is needed
to master regardless of his experience and title. Besides, Bechek is a person who is passionate about
learning. He was always looking for ways to enhance his communication skills. (Schmitt, 2016).
4.0 CAPABILITY AND SKILL OF BOB BECHEK
Bob Bechek is inspiring because of his outstanding capabilities and skills. An employee needs to be
enthusiastic in having an excellent performance, while the leader needs to understand his own strength
and weakness in leading a great team. Bob Bechek realise that he likes to communicate with others
and thus he learns the way to improve his communication skills during his two years study time at
HBS. Bechek understands his own strength and develops the skills in Bain & Co. which require a lot
of communication with the clients as one of the managing and consulting agents. The ability of
communicate well which in turn results in great motivational skills, inspirational skills and team
building. Thus, from the values that can be obtained from the real-life story of Bob Bechek, we have
to develop certain capabilities and skills and understand our own advantages and disadvantages.
Develop our own strength in work will keep us enthusiastic, motivated and energetic. We do not
necessary to have the same capabilities and skills as Bob Bechek, however we must understand what
we are capable and not capable to do. Since every field and every situation may require different type
of leader, thus if our capabilities and skills are not suitable in the consulting industry, there must be a
sector which we are suitable in. Thus, identify our own interest and the sector we are strong at is the
priority.
One of Bob Becheks capabilities or skills is strategic planning. Bain & Co. is a managing
and consulting firm serving different clients for different industry or sector such as
telecommunications, technology, healthcare, chemical and supply chain management. (Bain &
Company, 1996).
Different types of clients may require a unique problem-solving method. Bob Bechek has the
principle of creating the greatest values to its clients by working hard in achieving the goals no matter
how long will it take. During the time working at Bain and Co., Bechek has successfully helped a
bank gobbling another bank during the deregulation of interstate banking in The United States even
though it has taken six years from Bob Bechek to complete the results (Schmitt, 2016). It showed the
strategic planning by Bob Bechek has brought values to the stakeholders (customers). Becheks
strategic planning skills was also recognized by former Worldwide Managing Director of Bain & Co.,
Steve Ellis.
Bob Bechek is a leader who uses motivation instead of pressure to lead all the Bainies in
creating the greatest value to both the clients and shareholders. In an interview, Bob Bechek gave
advice and motivated the new generation to have two essential elements, which are empathy and
perseverance (Schmitt, 2016). Always putting ourselves in other situation (empathy) and persistent
in doing every work (perseverance) are critical to long-term success., said Bechek. One of the
Bainies has given a review of Bob Bechek and the top management connected him, guide, support,
direct-and-redirect during an appropriate time and solving problems together with him (Fiegerman,
2016). The motivation provided by Bob Bechek is admired and accepted by his followers as Bob
Bechek has work at the company since his internship until becoming the Worldwide Managing
Director, he knows the most about the company and what will the young employees face when they
freshly enter the organization and has to adapt to new culture of working environment.
During the two years program at Harvard Business School (HBS), Bob Bechek was attracted
by the courses of economics and entrepreneurship. He always finding chances to enhance and
improve his communication skills when speaking to others (Schmitt, 2016). The hardship and
initiative of Bob Bechek in enhancing and improving his communication skills has brought a positive
and significant impact in his career. Since Bain & Co. is a managing and consulting firm which its
mission is to create the maximum value to the clients, thus having a good communication with the
clients and building a long-term relationship with them is an essential element before the clients gain
confidence on Bain & Co. Bob Bechek who is known for his camaraderie with the partners and
associates has the advantages to excel in the consulting firms. Eventually, celebration is organized
for prizing the authenticity, bedrock values and meritocracy displayed by all the Bainies of the Bain
& Co. With good communication skills, Bob is able to convey messages clearly to his subordinates
Bob Becheks values as the top management of the company will eventually alter the whole
companys environment and culture and affect every level, from the top management to its customers,
to be better and evolved. Bob Bechek is able to inspire someone with his own philosophy and personal
experience especially to the younger generation and the fresh graduates who are going to enter the
workforce in a very soon time. Back in 2015, Bob Bechek has been invited to Oxford University by
the Oxford Union Society (the debating society in Oxford University which has the highest reputation
in the world) to give a talk (The Oxford Union, 2016). During the speech at Oxford University, Bain
has listed out 6 principles that he holds until now which are being focused, know our hunger, grab
the opportunities, defend our own boundaries, learn how to loss and life is about getting with people
(Oxford Union, 2015). Besides from inspiring the university students, Bob Bechek uses his own
working experiences to inspire the new employees of Bain & Company. Bob Bechek has been
providing his services in Bain & Co. for the past 30 years without leaving the company once. His
loyalty to the Bain & Co. has made him one of the key people in transforming the company from a
small organization become one of the three largest managing and consulting firms in the world. Thus,
Bob Bechek is using his own experiences to inspire his new Bainies never to be afraid to stay at
one place and work together with the team in achieving something great and significant.
One great team will increase the value created and benefits the company and its stakeholders.
Team building can be done by caring and helping peers or subordinates to solve their problems, and
Bechek has clearly done so. According to a review from a Bain & Co.s Manager in Chicago
(Glassdoor Bob Bechek Review), the manager said the employees do not have to worry about the
problems because they will be provided with a Bain team. The Bain will associate and the consultants
will assist the employees and face the challenges and tasks together. Moreover, the manager describes
that the employees cannot fail, because with the company slogan which is A Bainie will never allow
another Bainie fail. The team building by Bob Bechek has results in a double-digit growth for six
consecutive years since Bob Bechek holds the position as Worldwide Managing Director of Bain &
Co. since 2012. The election of Bob Bechek is due to his unique inwards focus that is appropriate to
the managing and consulting firms. Besides, Bob Bechek has gained support and trust from the
executives all around the world and his leadership styles are well adopted and accepted by the
The leadership powers performed by Bob Bechek are something that we should learn and practice
when we become a leader. The enthusiasm of every employee is significant in producing effectively
and efficiently. Understanding the needs of the followers and provide them what they desire can help
the followers to be motivated and have an outstanding performance. Every top management plans
strategically to achieve organizational goals. However, this can only be done when every employee
understands the objectives of the company and has the same value as the organization. If the messages
do not be conveyed well from the top management to the subordinates, the plan is just a plan. Bob
Bechek understands this concept as he always motivates and inspire the followers especially the new
Bainies to bring the values together between the organization and employees and to keep them to
be enthusiastic. The strategies of Bob Bechek are valued by our group as every organization is
performed by every single worker, not solely by the leaders. Keeping the employees to perform well
Power can be classified into two categories, which are position power and personal power.
Bob Bechek, the most favourable CEO in 2016 (Bain & Company, 2016) is a leader who exercise
personal power rather than position power. 30 years working period at Bain & Company since Bob
Bechek started his internship at the company is due to the culture of the organization which
enthusiastically works on the impact to the customer (extraordinarily people-oriented culture) rather
According to an interview with Bob Bechek (Schmitt, 2016), Bob said If you are involved
in trying to get people galvanized around a particular course of action or to feel inspired about what
we are trying to do or feel appreciated, motivated and valued that has nothing to do with formal
authority. Bob Bechek believes in order to lead a team and all the subordinates to fully contribute in
a work, personal power is the leadership power that should be used instead of position power. To get
a team united and to maximize the followers commitment, leader should not exert the pressure, stress
Position power may be an appropriate power in other organization but not Bain & Co. The
Bains top management however should exercise personal power to make the Bainies perform well
and feel free to giving opinion. In a customer service based, having a good cooperation with the
clients and make them feel like they are important and all the Bainies are working hard in creating
value to them are something that are getting done with informal authority (Schmitt, 2016).
Besides the position power and the personal power, a leadership power can be divided into
seven types, which are the legitimate, reward, coercive, connection, information, expert and referent
power (Lussier & Achua, 2013). In the leading process of Bain & Co., Bob Bechek who is also the
Worldwide Managing Director exercises referent power and expert power as his own leadership
power.
Referent Power is based on the relationship between the leaders (users of referent power) with
the others such as subordinates or followers (Lussier & Achua, 2013). Personal and inspirational
appeals are the two common strategies in exercising the referent power by any leader. A leader who
gains the subordinates or followers respect, cooperation, collaboration, loyalty and are favoured by
them is the leader who has referent power. A 99% approval from the employees to Bob Bechek which
led him to be the most favourable CEO in year 2016 (Bain & Company, 2016) has justified that
Bob Bechek being likeable or is desired by the employees which in turn proves that Bob Bechek use
Personal appeal occurs when we assist a person we favoured or when they like to ask for our
helps (13.3 The Power to Influence). Person with personal appeal seldom rejects people when the
people request for their helps. Personal appeal is one of the most influencing tactics used in affecting
people either for a short-term period or long-term period. Bob Bechek started as an intern 30 years
ago until he becomes the Worldwide Managing Director of Bain & Co. There is a principle that Bob
Bechek holding for the past 30 years which is always striving to create values for clients, to all the
Bainies and create long-term profitable value to the shareholders. As Bob Bechek has become an
intern at the summer 30 years ago in the same organization, he understands the hardship and problems
a new employee will face when they freshly enter the company. Thus, he always initiatively helps the
new Bainies and providing the helps they needs in every situation. Bob Bechek and the top
management are going to knock down barriers for you, connect you where you need to be connected,
guide, support, direct and re-direct, an employee wrote in an anonymous review (Fiegerman, 2016).
The positive and highly rated review from an Bainies has proven that the exercising of personal
power or referent power by using the tactic of personal appeal is favoured by the followers until Bob
Bechek became the most favourable CEO in 2016 and the tactics used is the most suitable leading
Inspirational appeal is defined as we convey the information such as our values, beliefs and
objectives in order to gain support from the subordinates or followers and achieving the goals of
organization together (13.3 The Power to Influence). The characteristics of a person who has
effective inspirational appeal are ambition, visionary, enthusiasm and authentic. Bob Bechek has a
long and successful records in providing and creating values for its clients by using the appropriate
strategies. Bob Bechek faced many problems and challenges over the 30 years but he still manages
to overcome every challenge he faced until today. Every 3-year-contract signed by Bob Bechek with
Bain & Co. is another different set of mission and goals to be achieved in the coming three years. The
enthusiasm and perseverance demonstrated by Bob Bechek has made him to deserve the achievement
he gained today. His working experiences with no turnover are shared with his followers and inspire
them do not fear to stay in one place (Work at Bain & Co.) and build something great and significant.
This result in Bain & Co. has the lowest employees turnover rate (8%) compared with the other
Reward power is another leadership power own by Bob Bechek as the Worldwide Managing
Director of Bain & Co. in the past six years. Reward power is an ability of a leader by providing and
giving something that is valuable and meaningful to the followers and the subordinates. An
appropriate reward power enforced by a leader will result in a positive impact in the performances
and achievements (Lussier & Achua, 2013). In the case of Bain & Co., the employees will be provided
rewards and benefits when they done a work. These rewards and benefits provided to the employees
will increase the willingness of them to continuously stay at the company and always strive to increase
personal performances. The benefits are such as 3 months maternity and paternity leave for women
and the full coverage for medical expenses. (Bain & Company, 2016). Whether a leader is strong
or weak, it depends on the leaders ability to gives rewards or punishment, thus the capabilities of
Bob Bechek to reward the employees with benefits has shown his leadership power as the Worldwide
When we talk about communication, the main objective of communication is the receivers are
receiving and understanding the message from the same perspective. Worldwide Managing Director
of Bain & Co., Bob Bechek was attracted to start his career at Bain & Co because his thinking at that
time was to improve his communication skills. He was thinking that consulting would be a better
choice for him rather than keep staying as the general manager of robotics firm in Boston (Schmitt,
2016). He possesses the better problem-solving and interpersonal skills, hence it drives him to become
part of the consultancy team in Bain & Co. He thought that while drawing upon his strengths, he
offered the chance or opportunity to learn at the fastest clip possible when he tries to help his clients
in the shortest time. Throughout the brainstorming, Bains superior capabilities have helped
thousands of clients in every industry deliver and develop winning strategies for the past 40 years.
6.1 Clients
According to the Strategy of Bain & Co., Bains is offering their clients with more creative
solutions that consist of the teams experience, deep knowledge and insight that may create value into
their business. They define the word of success from the clients results. When the clients accept the
proposal from Bains, Bains will also care deeply and keep tracking about the progress, they want to
When Bain intends to solve their clients problems, they help them successfully by
that helps clients to solve problems and identify opportunities. In communicating with their clients,
they design a customer experience which is differentiated to meet their needs. By creating an unique
value proposition, they are able to identify a companys most important clients and appeal to their
needs. Furthermore, they deliver on the promises they make by building capabilities in optimizing
clients interactions. The third step in helping the clients to solve problem is they reprogram their
DNA to put employees and customers first. They intend to build a long-term foundation for the
growth and providing those companies what they really need and they focus on generating near-term
results. As the situation changes, they want to keep track on the progress by listening to their clients,
6.2 Peers
To a large extent, a Chief Execution Officer (CEO)s role in executing the planning is
communication (Bain & Co., n.d.). For a CEO, communication is just about three rights: right
messages, right cadence and right stakeholders. The workers or executives may spend their times for
months just to think about the strategies and then deliver it to the clients and also the organization.
They invest a large time in co-creating key parts of the strategies with the talent that matters.
According to the Business Analyst from Bain & Co. who currently works in London, his review to
the company is long hours stress repetitive job. There are many different pros reviews from their
employees, but there is a same cons review long working hours. Due to complex client stakes, they
take a lot of times to implementing their proposals and ideas. Bob devotes significant time toward
getting their message right for every audience. They will ensure the decisions are translated and their
Bob Bechek believes that it could be helpful to join a culture that values what we value. He
believes that if the subordinates are able to do so, then its enormously helpful to be inner directed
(Bechek, 2016). In succeeding the communication way, we must also be able to empathize with and
listen to other people. By possessing those qualities, the person must drive hard in order to make good
6.3 Workers
Bain & Co. is a management consultant company, hence they are prioritizing their
communication skills. The communication is not only verbal and non-verbal communication, but it
also consists of their consulting roles. Bob is looking heavily upon the consulting roles. By doing so,
his communication skill. In succeeding his communication skill, it also drives him to a success
pathway. In his mind, communication is not just only socializing with others, but also the results he
received after he did a consultation. While Bains workers are consulting their clients, at the same
time they are improving their communication skill as well, same goes to the Worldwide Managing
Discussing on motivation and coaching in Bain & Company, the organization has built a close
relationship and participated actively in the World Economic Forum since 2004, and then has
cooperated to become one of the strategic partners in the forum. Through this forum, the organization
has catered numbers of project to mentor and coach the new generation of young leaders and set
improvements to leaders in various platforms by supporting several projects such as the industry
governor projects, Bains Young Global Leaders, Bains Global Future Councils, Bains World
Economic Forum Externships, Bain at WEF Regional Summits and the Annual Meeting of the New
Champions.
Bain & Company coaching approach through the Bains Young Global Leaders programme
has involved more than thousands of young individuals who share a same vision to shape the global
future. Bains Young Global Leaders program focuses on three main objectives; action and impact,
collaborative and community, and leadership and learning. Instead of using one-to-many coaching
approach, they use group-to-group coaching method as their guiding principle. Bains Young Global
Leaders programme aims to create a learning atmosphere to turn leaders through personal and
collective experiences to draw better understandings towards global related issues. To transform
leaders through personal and collective experiences that build knowledge and engender better
understandings of global, regional and industry issues. (World Economic Forum, 2015). Through
this programme, they are able to connect to professionals from all around the globe who shares the
same ideas to coach new leaders. They would support each other and build loyalty and trust, hence,
making every single one in the organization feels valued. Once an employee felt valued and
appreciated, this will further ensure team members engagements to fully dedicate their talent and
maximize their personal contribution towards the community and globally. In a decent environment,
employees will inspire each other to achieve their goals in developing excellent leadership skills,
collaboration and actions along with the guiding principle; generosity, authenticity, respect and
impact.
In Bain and Company, every successful leadership is because of the effective mentoring and
coaching. There are amazing set of mentors from the senior director and experts support in career.
said Aine (2017). Mentoring can help employees to further and deeper discover their talent and
potential in themselves. Through mentoring, employees of Bain & Company have gain improvement
in their skills and knowledges which further makes employees feels valued and increase their
satisfaction towards the company, hence, increases their input towards the organization and sacrifice
for the organization. Apart from that, mentoring process also allows employees to discover their
hidden potential and fully emerge and use their potential and ability throughout their employment in
the organization.
Another mentoring programme that Bain & Company collaborated is the Bain Externship at
the World Economic Forum. This programme is designed for graduates in providing them an
opportunity to expose themselves in the exact world. The externship appoints full-time externs to
work on with certain projects with cooperation with the World Economic Forum. Few of the projects
Consumer Markets. According to Xu, his participation in the Future of Consumption in Fast
Growth Consumer Markets project has gain him exposure to business leaders, innovators and policy
makers and offers him the opportunity to understand how they picture future endeavours and how
they overcome their future threats and expanding opportunities (Bain & Company).
To ensure the companys employees are always updated with recent happenings all around
the globe, Bain & Company has taken the initiatives to insert daily updates in various fields in their
official webpage. This benefits their employees to stay ahead and updated from competitors from
other organizations as the Bainies will be the first to be updated with the latest happening within
each field in order to creates a more tailored solution towards clients needs. Gathering sufficient
resources is one of the ways to motivate employees as it is one of the main resources needed by
In this era of information age, the transparency of the information related to economy, country,
business, law, technology, personal growth and many more throughout a company is very important
to the growth of a company. Bain & Co. had made all the information transparent through World
Economic Forum, the daily update in various field and the expert in a specific area shared their
experience. The transparency of information is a good method in coaching new leaders and transform
all the new leaders to the experts. Bain & Co. helps employees to further and deeper discover their
talent and potential in increase their satisfaction by mentoring. Bob Becheks mentoring skill will
help the leaders more understand the subordinates about happiness, the problems they faced in their
work, personal goals, productivity, growth opportunity and challenges in the company. This will help
Bain & Co. practices people-oriented culture throughout their organization. As mentioned by
Bechek, during his internship while completing his M.B.A with Bain & Co, he gladly found that the
organization culture and needs are aligned with his practice of leadership style. Bechek said: What
attracted me to Bain was that I felt like I found a hot firm that focused entirely and passionately on
results or impact rather than reports (in the language of time) and did so within an extraordinarily
people-oriented culture that I thought would be very good for me, given my particular nature.
(Schmitt, 2016).
The Ohio State University Leadership Model which focuses on two dimensions; consideration
and initiating structure, shows that Bechek widely uses the Team (9,9) leadership style throughout
his appointment as the World Managing Director at Bain & Company. The Team (9,9) leadership
style has a high concern for people as well as production. Bechek strives the companys culture into
a friendly atmosphere as he believes that concerning on people, inspiring people, giving motivation
and creating an atmosphere that all feels appreciated will drive and lead the employees or subordinates
to increase their productivity and rate of production automatically. Bechek also mentioned: I think
the reality of power and influence and getting things done is overwhelmingly about informal authority
8.3 Theory Y
On the other hand, instead of forcing employees to achieve certain goal to improve the
production and increasing productivity, Bechek used an alternative way to lead his company, the
result-driven approach. Bob Bechek encourages his employees to practice Theory Ys attitude. If
Theory Y attitude is implemented among the employees, they do not have to be supervised from time
to time. Managers are also advised to practice participative leadership styles, as mentioned by Bechek
in the interview, he believes that informal authority of a leader is more effective than the formal
authority practices in achieving goals in the organization. He also mentioned that If youre involved
in trying to get people galvanized around a particular course of action or to feel inspired about what
were trying to do or feel appreciated, motivated and valued that has almost nothing to do with
formal authority. (Schmitt, 2016). Moreover, the organizations One Team attitude has
demonstrated close employees interaction, believe, respect and support in all their interactions that
extend from time to time, to direct the collective energy at winning externally.
One of Bechek main focuses is companys ethical practices. Bain & Co focuses in the
development of ethics by creating the good environment within the organization and setting ethical
goals. Bain & Co.s True North values were devoted to the high quality and ethical standard to the
client and the community. The organization was guided by True North, with values and culture such
as, passion, commitment, honesty, openness, practical, One Team attitude, and not take ourselves
too seriously while doing it attitude (Bain & Company). Deep intellectual honesty, and to say that
its, in a direct and straightforward language (Bain & Company, 1996) has shown how the
organization practices honesty to all their clients in what they are doing.
Corporate Social Responsibility is a core part of the Bain and company. There are more than
70% of Bain employees are involved in the social impact activities to endure social change. (Social
Impact- Bain & Company, 1996). Bain and Company provide ways out of poverty and dislocation
for the people that need help. Bain & Co. corporate social responsibility focuses on two issues,
improving education level of underserved children and youth and aids in fostering economic growth.
Bain & Co. provides education and school system to the underserved children and youth for
free. The organization focuses on transforming school that aims to develop young school leaders
with capabilities to transform their schools. This initiative is set to cultivate future transformational
Moreover, Bains build deep relationship with leading organizations to foster innovation and
economy growth by engaging entrepreneurs to drive social and economic change. Accelerate
entrepreneurship will help to create jobs and decrease unemployment rate, which results in fueling
income growth to improve the quality of poor peoples life. In 2007, Bain & Co has established One
Foundation, and has now become China's first nongovernmental public foundation. One Foundation
provides humanitarian support and addresses issues related to education, health, poverty and the
environment (One Foundation- Bain & Company, 1996). Bain supports the foundation start-up by
helping crystallize the mission and redesigning the business model. The foundation has encouraged
huge participation from volunteers across China in promoting social sector development.
Ethical, performance and people are three main cultures that Bain & Company focus on
Bechek. Ethic helps personal growth in a positive direction. This is the more essential value that a
company and people must have. After that, Becheks leadership culture is our role modal to become
a good leader. All work makes jack dull boy, when a company only focus on the performance, the
subordinate will feel pressured and stressful when carry out their work and their happiness level is
low. This will lead to high percentage of change job. Moreover, only focus on people will decrease
the entire groups performance because less pressure from goals and achievement. A good leader or
a follower is the people who looking for a challenge and personal improvement by setting attainable
goals which has appropriate amount of pressure. Becheks leadership is in balance between
performance and people-oriented style. People with high happiness in a company will improve his
Through understanding Bain & Company and researching on Bob Bechek, we found that a leader
should not only tied by one or two qualities that makes a leader to emerge or be more capable as
compared with others, but having a full package of personality including taking care of the others and
their feelings. People in these days are highly concerned about their right as a human being. They
wanted their voice to be listened and words or actions that describe or treating them as an asset are
no longer acceptable. Hence, this explains why performance-based leadership style no longer sustain
Bob Bechek however, has successfully combined these two leadership styles; performance-based and
people-oriented leadership styles, and through balancing the uses of both leadership styles with
application in Bain & Company, results have proved that he has bring the company to a higher level
and thus achieving as the Best Rated CEO in the year 2016.
He possesses numerous qualities that a good leader should have such as humble, caring,
ambitious, risk-taking, and many more. What is best about Bechek is that he really cared for his
employees and emphasize on building relationship with the employee. For that, he created a balanced
environment to work in and does not stick to the clich way of doing things where all the instructions
or announcements, even the small and unimportant ones, need to be formally recorded and reported,
but gives employees a higher range of freedom and informality. He seldom uses methods that will
distance the management and the employee to boost employees performance. He understands that
the essence of a company is all on its human resource, or in other word, human being.
We chose him as a leader to be observed because unlike some popular leaders like Facebook
founder Mark Zuckerberg, we rarely heard of his name which makes him more realistic and closer to
us. He works his way up from the bottom just like us all and eventually beats all the famous CEOs
and becomes the best rated CEO of year 2016. It is very inspiring and motivates us to be great leader
Appendix A
Appendix B
Appendix C
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