Exam Questions

Question
Components of DFD (Data Flow Diagram)

Type of DFD used in analysis and design
Steps in Producing a Level DFD of the Current Physical System
Components of a Function
Function Types
The products of (Derive System) Functions
Products of entity-event modelling
Producing the ELH
Construction of the Effect Correspondence Diagram
Logical Data Modelling (Steps)
Components of Logical Data model
Content of an Entity Description
THE UNIFIED PROCESS- The Most Important UP Idea
What Is Design
What is Object Oriented Analysis
Use Case
Types of Requirements
What are System Sequence Diagrams?
What is a Domain Model
Use Case Diagrams
Describe the functional organizational structure
What is a business process?
What is the silo effect? Why does it exist? What problems does it create?
The procurement process includes
PRODUCTIONMAKE Process elements
FULFILLMENTSELL Process steps
ASSET MANAGEMENT
CUSTOMER SERVICESERVICE
Employee/ person related concepts in a HR system within an enterprise.
Processes of HUMAN CAPITAL MANAGEMENTPEOPLE
The Interviewing and Hiring Process
Human Resources (HR) department responsibilities
ADVANCED ERP HUMAN RESOURCES FEATURES
Processes of MANAGEMENT ACCOUNTING TRACK FOR INTERNAL
REPORTING
Processes of FINANCIAL ACCOUNTINGTRACK FOR EXTERNAL
REPORTING
What is a business process
What is a model of a business process
Business Process Modeling - UML Activity Diagram components
Advantages of Workflow Management
Advantages of modeling the business processes
A Workflow is
Workflow Patterns
Workflow Management System consist of
Requirements for implementing WFM system
Workflow Execution engine
The Model Driven Engineering paradigm
What is Messaging
Why Use Messaging? Benefits:
The Wide World of Integration Fields and Methods of Various Solutions
Why is there a Need for Integration?
Application Integration Criteria
What is Cloud Computing
What is Utility Computing?
Grid Computing
Concept of Service Orientation
Hardware Virtualization
What is Autonomic Computing
Cloud Computing Service Models
Cloud Computing: A definition National Institute of Standards and
Technology (NIST)Deployment Models
Cloud Computing
Infrastructure as a Service
Platform as a Service
Software as a Service
Web Technology for Cloud Computing
Possible Types of Virtualization
Map/Reduce Cloud Computing Technology
Answer References (book, slides)
External Entity, Process, Data Store, Data flow http://spot.colorado.edu/~kozar/dfdsymb.gif
Complex Information
DFD types
these Physical Logical
together. Systems 01.pdf
(update and enquiry) required to respond to that
input,
system,and the output
a time produced
clock, an by those processes
error, etc. Joyce
Joyce
information for identifying events, new events may Joyce
be identified
embarking onduring thisthemselves,
the ELHs step, therebyit can be helpful Joyce
to produce an
information Entity/Event
about the requiredMatrix
update access paths Joyce
used in Stage 5 logical design.
structure. Joyce
Joyce
Entity,
used toRelationships
define uniquely a single occurrence of a
record
to ensure that all necessary tasks are understood and Joyce presentation/Complex
completed
There are subsets of design, including architectural Information
in software development. Systems 02.pdf
presentation/Complex
design, objectInformation
In a Library design, and database design.
System, some of the Information Systems 02.pdf
concepts includescenarios,
post conditions, Book, Library,
steps,and Patron.
non-functional Information
Information Systems
Systems 02.pdf
02.pdf,
requirements. consultation notes
Analysis Techniques O-O
Requirements Functional Non-functional Structured
Sequence Diagram Structured
Domain Diagram Structured
Use Case Diagram
Functions perform specialized tasks or activities Structured
Information Systems 03.pdf,
Processes
Sequence of tasks or activities that produce desired consultation
cut across functions notes 03.pdf,
Information Systems
outcomes
Process execution requires consultation notes 03.pdf,
Information Systems
Communication and coordination
material (Warehouse) among functions consultation
-> Receive invoice notes 03.pdf,
Information Systems
(Accounting)
(Warehouse) -> -> Send
Createpayment
product(accounting)
(Production) -> consultation notes 03.pdf,
Information Systems
Receive finished goods(Warehouse)
invoice (Accounting) -> Receive payment consultation notes 03.pdf,
Information Systems
(accounting)
maintenance (Production) -> Perform maintenance consultation notes 03.pdf,
Information Systems
(Production) -> Settlement (Accounting)
(Sales) -> Perform service (Production) -> consultation notes 03.pdf,
Information Systems
Settlement (Accounting) consultation notes
Company hires HR consulting firm to perform a Information Systems 05.pdf,

background check and development, succession
Employee training consultation notes 05.pdf,
Information Systems
planning,
Managementandand
termination
payroll for global employees consultation notes 05.pdf,
Information Systems
Management by objectives consultation notes
way people and systems interact to handle a business presentation/Complex

request.
formalization of knowledge and expertise within Information Systems 06.pdf
applications
Decisions and minds. Information Systems 06.pdf
Swimlanes
Reuse of services and processes Information Systems 06.pdf
All
Oneprocesses are implemented
type is known as Workflowin same framework Information
Management Systems 06.pdf
Systems Information Systems 06.pdf
often XML based executable by a runtime engine, presentation/Complex
which
Humancan interprete
interaction the workflow language
patterns Information Systems 06.pdf
Enterprise
Monitor to get specific patterns
overview of running and finished Information Systems 06.pdf
processes
get new ways of working. Information Systems 06.pdf
Skilled
Enablespeople!ACID transactions and compensation in case Information Systems 06.pdf
of exceptions
marked Information Systems 06.pdf
Is still inora producer
Sender very early stage. Information Systems 06.pdf
Receiver
Mediation. of consumer Information Systems 07.pdf
Thread
DistributedManagement.
Business Processes Information Systems 07.pdf
perform
Business-to-Business
a Integration Information Systems 07.pdf
fraction of the business functions required
Data or functionality Information Systems 07.pdf
Asynchronity
referred to as elasticity and is an extremely Information Systems 07.pdf
important
understanding concept within
of the cloud computing.
characteristics that computing Information Systems 08.pdf
would require if it was truly a utility
the scaling up of computational resources under the Information Systems 08.pdf
guise of a virtual
orientation organization
to organize (VO).technology
the overall Information Systems 08.pdf
architecture
and commissioned of an enterprise.
without affecting the virtualized Information Systems 08.pdf
layer.
self-protection (self-CHOP) are the four principles Information Systems 08.pdf
defined by IBMs
infrastructure, autonomic
operating computing
systems initiative.
and application Information Systems 08.pdf
software can be characteristics,
of five essential deployed three service models, Information Systems 08.pdf
and four deployment models.
where the resources exist for a number of parties Information Systems 08.pdf
who
over have a shared
the whole interest
platform andorsoftware
cause stack and who Information Systems 08.pdf
need
Tools extra infrastructure
for development andquickly
testingand cheaply Information Systems 08.pdf
Resources are dynamically
business benefit of having itscaled Information Systems 08.pdf
e.g.,
HTML, Customer
CSS, XML, Relationship Management
JSON (JavaScript Object (CRM)
Notation), Information Systems 08.pdf
JavaScript and AJAX, MVC
Server Virtualization(Efficiency, Isolation, Mobility) Information Systems 08.pdf
Storage
transfersVirtualization
between the various parts of the system, Information Systems 08.pdf
and providing for redundancy and fault tolerance. https://en.wikipedia.org/wiki/MapReduce
Comments
Pages 20-21
Pages 18,24
50
50
50
Pages 71,73-74
71
7.8
Pages 31-39
35
Pages 26-27
Page 30
Pages 264-268
Pages 813
Pages 33-34
Page 424-430
systems.
Page 2
construction of a new factory or the production of complex products such as airplanes.
Pages 4-7
companies have come to demand from their employees.
Page 2-3 the process.
completing
Page 7 storage of the finished goods, could trigger IWM processes.
with the
Page 8
fulfillment will trigger external procurement and/or production.
Page 9
involves an internal charge for the work done.
Page 11-12 and then record payment, similar to the steps in the fulfillment process.
the customer
Page 12
as discrimination lawsuits.
Pages
process.162-164
Pages
needed12-13
with an integrated system.
Pages 160-161
on) so that competent employees are available to support business processes
Page
Global158Employees, Management by Objectives
Pages 170-175
operations.
Pages 7, 14-15financial data related to assets such as machinery and cars.
with tracking
Pages 7,14 termed a business process that is of most interest for us in this book.
commonly
Page 27 can be directly executed by a software system.
the model
Page 27 to completion.
executed
Pages 28-34, 47-53
Question
What
What is
is ainformation
system? and what purpose it is
needed for?
What is an information system?
Type of Information
Problem types betweenSystems
Informations
Systems and the real world
System quality properties -ISO 9126
Software Architecture
Traditional
The Zachman view of organizations
Framework for Enterprise
Architectures Rows (Views)
The Zachman Framework for Enterprise
Architectures Columns (Perspectives)
Properties of TOGAF
TOGAF
TOGAF -Architecture
Enterprise architecture
Development domains
Method
(ADM)
Definition (Service)- The services are
Service Industries
categorized into
Resource
services Intensity of Services
types of services in service
economy
Service-Oriented Societies
characteristics
Service-Dominant (S-D) Logic
Definition (Service System)
Operations Management View on Services
Services and Goods IHIP criteria
Labor- and Capital-Intensive Services
Knowledge-intensive services
Technology-intensive Services
Information-intensive Services
Non-ownership Outsourcing
IT outsourcing
Hybrid Offering
Servitization
Services
EvolutioninofComputer Science
services from two distinct
perspectives
Automation and Self Service - Self Service
Automation
Face-to-screen andservice
Self Service Automation
- architectural
components
Electronic Services
Electronic
The Value of Business Models
Electronic Services - Human
Touch
The
The Role
ValueofofTechnology
Electronic Services
Personalization
The Value of Electronic Services
Accessibility
E-Service
Developing Strategy -Types
Electronic Services - web-
accessible programs
Service-oriented programming
Subroutines- Services as Programming
Paradigms
Components- Services as Programming
Paradigms
Business Process Modeling - Services as
Programming Paradigms
Service-Oriented Architecture (SOA) -
Services as Programming Paradigms
Resource-based web services
Web Services
Cloud Services web services
Operation-based
technologies
Definition (Innovation)
Definition (Service Innovation)
Types of Innovation
Assimilation approach- Henderson
of Service and Clark
Innovation
The demarcation approach of Service
Innovation
The synthesis approach of Service
Innovation
Janus Cones
Context Map
Answer
Set of coherent entities which together act like a big
entity. Every element has an effect to other, and vice versa.
Information
distribute thedecreasesrequired uncertainty.
information??? for administrational and
operational
Manual vs Automaticduties of the enterprise.
Data-intensive
Design or development systems vs Transaction-oriented
level - the implementation systems
of
the formal draft
Functionality,
Consists of components Reliability,called
Usability, Efficiency,
System, Maintainability,
Architecture, Portability
Architecture description, View, Point of View, Model, Parties
involved.
Strategy< Information, support of decision-making < Enterprise systems,
databases,
Scope (ContextualERP < Services: hardware,
) - Enterprise model network, PCs, e-commerce
(Conceptual) - System model (Logical) - Technlogy model (Physical) - As
built - Functioning enterprise OR Planner's view - Owner's - Designer's - Builder's - Integrator's - User's view
What,
Relies How,heavily Where, Who, When, Why
on: modularization, OR Data - Function
standardization, - Network
and already - People - Time - Motive
existing,
proven technologies and products.
Business
Tailored to architecture, Applications
the organization's needs architecture, Data architecture, Technical architecture
and is then employed
to
other economic unit, with the prior agreement of activities.
manage the execution of architecture planning the
former person or economic unit.
Logistics, Infrastructure,service.
Information-intensive Government, Finance, Entertainment, Business
Service
Technology-intensive service.
Economies, Service-Dominant (S-D) Logic, Electronic Services, Mobile Services, Cloud Services, Service
Marketplaces
Significant opportunities for the conception of new specialized
services.
Recent theoretical contributions, such as S-D Logic, indicate that all markets are centered
on the exchange
structure (i.e., anoforganization),
services, andaall economies
behavior and societies are service based
(possibly
described
provides as a process),
output and a purpose
for customers or clients.
Input-transformation-output
inseparability, model
Capital-intensive
and perishability. service:
The capital costs (for
Similarly to skills-intensive facilities, equipment, tools) prevail.
services.
Forms
Services, of labor-intensive
Web Services, Cloud services
Services, the Internet of
Things, and the Internet of Services.
The task if extracting valuable information becomes more and more sophisticated (data
scientist, Big Datacan
service provider analytics)
mitigate risks and handle varying
demand
service.
Cloud
Goods services
and servicesare type of IT outsourcing
bundling :Companies combine products with services into new offerings with a superior value,
for example company offers
value through a shift from selling an extended
productwarranty
to sellingcontract in addition to an electronic product
product servicesoftware
self-contained systemsmodules, or software applications with a published programming interface, and web
services can be sold,oftoo
As the automation economic activities and self service.
Computers
As the improvement of
and ICT accelerated a programming paradigm.
the progress of service automation (self-service
gasoline
Telephonys modern switching systems - caller machines)
stations, ATM, kiosks, electronic ticket
directly dial and automatically get routed
Technology,
and behaviorCutomer, (Provider)
is done using automation and
programming techniques.
Governments are recognizing the value of using electronic services for improving
citizens experience
interactions that occur andbetween
loweringservice
costs. systems and their
customers
face-to-face or
interaction,
face-to-screen.
localization.
First - widely accepted - service electronic mail or email
Instantaneously
Google Maps) delivered
3. New core
Database services.
server (Google, Facebook,
is responsible LinkedIn, of
for the persistence Twitter)
data
stored for the web application
Subroutines, Components,
Often used functions Business
are isolated fromProcess Modeling,
the rest Service-Oriented
of the code and Architecture (SOA),
put
Many it into a subroutine.
recurring, Canfunctions.
separable be sharedExtensively
with otherreuse
developers.
preprogrammed object or components. Concept of modules,
later evolved into concept of components.
Instead of programming composing or modeling. Composition of
services into business
were introduced applications
to overcome is businessofprocess
the inflexibility modeling
monolithic (BPM).
software. They utilize services as fundamental
elements for developing applications.
Definition (REST Service):An application-accessible web service that uses REST architectural principles and web
specifications as underlyingmachine
interoperable machine-to- paradigms and technologies,
interaction over a respectively
network.
Rapid elasticity
Measured
The preferredservices
communication medium is WWW, existing protocols were adopted, new ones
were created (HTML,
be newly discovered, or HTTP, XML,inWSDL,
re-used SOAP,of
the context UDDI)
this innovation.
revenue model and organizational or
technological
4 types: service delivery system.
Inceremntal Innovation, Modular innovation, Architectural Iinnovation, Radical innovation
innovation project
Projection of potential
problem space definingfuture events
the teams and theiristiming
challenge
properly explored
References (book, slides)
Slide #3 on Lecture presentation/service_science_1.pdf

Slide #4,6,10 on Lecture presentation/service_science_1.pdf
https://en.wikipedia.org/wiki/ISO/IEC_9126#Function
Slide #11,12 on Lecture presentation/service_science_1.pdf
Slide #22, 30 on Lecture presentation/service_science_1.pdf
Slide #22, 30 on Lecture presentation/service_science_1.pdf
Slide #11on Lecture presentation/service_science_2.pdf
Slide #29on Lecture presentation/service_science_2.pdf
pg. 23, Fundamental of Service Sciences

Slide #15-17 on Lecture presentation/service_science_3.pdf

Comments
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What are the main components of a DFD?

What are the main steps in producing a level DFD of the current physical system?

Question

Components of DFD (Data Flow Diagram)

Company hires HR consulting firm to perform a Information Systems 05.pdf,

way people and systems interact to handle a business presentation/Complex

Slide #5 on Lecture presentation/service_science_1.pdf

pg. 23, Fundamental of Service Sciences

Slide #15-17 on Lecture presentation/service_science_4.pdf

The Open Group Architecture Forum

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