Metermatic

Water Softener

Operation Manual
Page 6 of this manual contains important maintenance procedures for the continued proper
operation of your unit. These MUST be performed regularly for your guarantee to remain valid.

51877 Rev. 11/08

Specifications - Cabinet and Twin Tank Models
Capacity Grains Flow Rate Resin Total Cabinet/Brine Salt Shipping
Model @10 lbs Factory set @ @3 lbs Service Backwash Tank Size Resin Tank Size Capacity Weight
No. per cu ft 6 lbs per cu ft per cu ft USGPM USGPM Inches Cu Ft Inches W x D X H Lbs Lbs
Metermatic
NC24MI* 21,400 16,200 11,600 8 1.5 9 x 35 .75 14 x 22 x 42 250 90
NC32MI* 30,000 23,000 16,000 9 2 10 x 35 1 14 x 22 x 42 240 105
NT24MI 21,400 16,200 11,600 8 1.5 9 x 35 .75 18 x 35 224 85
NT32MI 30,000 23,000 16,000 9 2 10 x 35 1 18 x 35 224 100
NT40MI* 37,500 28,750 20,000 9 2 10 x 47 1.25 21 x 36 308 140
NT64MI* 60,000 46,000 32,000 12 3 12 x 52 2 21 x 36 308 190
NT96MI* 90,000 69,000 48,000 15 4 14 x 65 3 21 x 36 308 230
*Items include brine tank grid At the stated service flow rates, the pressure drop through these
NC indicates cabinet model, NT indicates twin tank model devices will not exceed 15 psig.
Maximum Water Temperature = 110F (43C) Changing salt settings from factory setting may require changing
Maximum Operating Pressure = 100 PSIG (689 kPa) injector sizes to achieve stated capacities.
Voltage = 110 volts standard Do not use where water is microbiologically unsafe.
Pipe Size = 3/4 The manufacturer reserves the right to make product improvements
which may deviate from the specifications and descriptions stated
herein, without obligation to change previously manufactured products
or to note the change.

How Your Water Conditioner Works

Hard water enters your home through the main supply line, enters your water conditioner and passes down through a bed of ion
exchange resin which softens and filters the water as well. An ion exchange process takes place in which the resin beads capture and
hold calcium and magnesium, the hardness impurities, while the water takes on sodium ions. The soft water then flows into your
household water line.
On the days your conditioner regenerates, the resin is automatically recharged by passing a brine solution (salt water) through it. This
reverses the ion exchange process, charging the resin with sodium and freeing the hardness minerals. These minerals and the brine
solution are then flushed away through the drain line, followed by a rapid rinse. The resin bed is again ready to soften water. The proper
volume of water is returned to the brine tank to dissolve enough salt for the next regeneration. All this is performed automatically.

Installation and Start-Up Procedure

Installation Instructions
CAUTION:
If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied to the copper water lines
and these lines are cut during installation of the Noryl bypass valve and/or poly pipe, an approved grounding strap must be used between
the two lines that have been cut in order to maintain continuity. The length of the grounding strap will depend upon the number of units
being installed and/or the amount of copper pipe being replaced with poly. See Figure 1.
In all cases where metal pipe was originally used and is later interrupted by poly pipe or the Noryl bypass valve as in Figure 1 or by
physical separation as in Figure 2, to maintain proper metallic pipe bonding, an approved ground clamp c/w not less than #6 copper
conductor must be used for continuity.
Check your local electrical code for the correct clamp and cable size.

Electrical Panel

Ground Strap
Copper Hard Water Line for Outside & 3rd Tap Comes From Meter
Pipe

Ground From Poly Pipe Poly Pipe Hard Water Bypass

Panel Loop Cut & Capped

Water
Meter Soft Water Line in Home
Softener c/w
Plastic Bypass

Figure 1 Figure 2

1
 Procedure to Attach Meter to Valve Assembly
Step #1

Insert Flow Straightener into outlet side of valve. The

pointed side of the flow straightener is to face outward.

Inlet Outlet

Step #2

Attach meter assembly to valve. Tighten screws attaching

meter to the valve

Refer to flow direction arrows (inlet)

Step #3 - Meter fully attached to valve.

Attach meter cable into meter assembly.

Flow direction arrow

Installation Instructions
1. Determine the best location for your water softener, bearing in mind the location of your water supply lines, drain line and 120 volt
AC electrical outlet. Subjecting the softener to freezing or temperatures above 49C (120F) will void the warranty.
Media Installation (When Necessary)
Remove the valve from the mineral tank.
Temporarily plug the open end of the riser tube to ensure that no resin or gravel falls down into the distribution.
Fill mineral tank one quarter full of water to protect distribution during gravel installation.
Slowly and carefully add the gravel support bed and the softener media leveling each layer as it is placed into the tank.
Unplug the riser tube, carefully position the valve over it and turn the valve into the threads in the fiberglass tank, tightening
securely into tank. Note: Ensure that the internal O-ring in the valve fits securely over the riser tube. Silicone grease (#13691) or
other food grade lubricant may be applied to the O-ring to ease installation of the riser tube. DO NOT use petroleum based
lubricants as they will cause swelling of 0-rings and seals.
The softener is now charged with softening resin.
It is recommended that the softener tank now be completely filled with water (SLOWLY) to soak the resin before startup. This will
allow the media to absorb water as well as help displace any trapped air. This will reduce the chance of backwashing resin out
during startup.

2
 Installation Instructions Contd
Cold Hard

Cold Soft
To Supply Line
Outside Faucet Cold Hard

Cut and Cap Cold and Connect

Cut and Connect
Elbow Fitting Tee Fitting
In
Out Out In

Water Heater Water Softener

Hot Soft Existing Plumbing Lines

New Plumbing Lines

Figure 3

2. Water to supply outside faucets used to water lawns and gardens should not be softened. A new water line is often required to be
connected to supply hard water to the inlet of the water softener and to the outside faucets. Cut the water line between where it
enters the house; before any lines that branch off to feed the hot water heater or other fixtures in the house; and as near the desired
location of the water softener as possible. Install a tee fitting on the feed end of the cut pipe and an elbow fitting on the other end.
Install piping from the tee to the inlet of the water softener and from the elbow to the outlet to the softener. To sever the water lines
which branch off to feed outside faucets, cut the branch lines approximately two inches from the fitting on the main water line. Install
an elbow on the end of the pipe nearest the outside faucet and a cap on the end connected to the existing water line. Install piping
from the tee on the inlet to the water softener to the elbow on the pipe to the outside faucet. Following this procedure will result in
all lines in the house, with the exception of the outside faucets but including the water heater and therefore the hot water lines, being
supplied with soft water.
3. Familiarize yourself with the location of the inlet, outlet and drain on the control valve. Be very careful not to get the controls wet.
4. The inlet and outlet of the valve are marked with arrows. Attach the bypass valve to the control valve. When sweat fittings are used,
solder the adapters for the inlet and outlet to a short length of copper pipe first. This procedure is necessary because the controls
MUST NOT be subjected to temperatures above 160F. Then, using teflon tape, screw the adapters for the inlet, outlet and drain
into the valve.
CAUTION - do not use pipe thread compound as it may attack the material in the valve body.
Using teflon tape, screw the 1/2 hose barb into the drain port in the valve. Attach 1/2 drain hose to the hose barb and tighten
securely with a hose clamp. Run the drain line to a floor drain or a laundry drain using an airgap or other acceptable method to
prevent cross-connection between your potable water system and your sewage system. Complete any necessary plumbing.
5. Set the 24 hour timer and frequency of regeneration following instructions on page 4.
6. Turn the large knob to the backwash position. Turn on the water supply to the valve and wait until water starts running at the drain.
Allow the water to run at the drain for 2 to 3 minutes.
7. Optional (Skip to step 8 if disinfection is not desired) - We recommend that all new water softeners be disinfected prior to start up.
Disinfection can be achieved by the application of chlorine (household bleach). Manually turn the knob to the start of the BRINE
REFILL position. The correct amount of water will be automatically metered through the air check tube in the brine well into the brine
tank. Add one (1) teaspoon of chlorine (household bleach) to the brine tank and mix the chlorine and water solution. Turn the knob,
advancing the valve to the BRINE/RINSE position. Plug the softener in and the valve will automatically return to the SERVICE
position.
8. Plug the softener in. Manually turn the knob to the start of the BRINE REFILL position. The correct amount of water will be
automatically metered through the air check tube in the brine well into the brine tank, and the control will automatically return to the
SERVICE position. The SERVICE position is indicated by the word SOFT WATER on the central dial.
9. Replace timer cover.
10. Put a minimum of 40 Kgs of Crystal water softener salt in the brine tank. The unit will fit to the correct level when it regenerates
automatically the next time.
11. Make sure that bypass valve is left in the normal service position.

3
Optional Sanitization Procedure: We recommend that all new water conditioners be disinfected as part of the startup.
Sanitization is achieved by the application of chlorine in the regeneration cycle of the conditioner. A liquid solution of
5.25% sodium hypochlorite (commonly referred to as household bleach) is recommended as a suitable disinfectant. Use
only unscented products. For every cubic foot of resin in the softener, pour approximately two (2) tablespoons of sodium
hypochlorite into the brine well tube. The brine tank refill in Step 12 should add the correct amount of water to the brine
tank. If not, the water can be added manually now. Press and hold the EXTRA CYCLE button to begin a manual
regeneration. Press the EXTRA CYCLE button again to advance the valve to the Brine/Rinse position. Allow softener to
complete the Brine/Rinse cycle, then let the manual regeneration continue until the brine tank is refilled again with the
correct amount of water.
ALL GOVERNMENT CODES GOVERNING INSTALLATION OF THESE DEVICES MUST BE OBSERVED.

Operating Instructions

Water Pressure
Your softener is designed to operate under normal water pressures from 20 psi (1.4 atm) to 120 psi (8.2 atm).

Regeneration and Automatic Bypass

Water conditioners are factory set to regenerate at 2:00 AM during a period of little or no water use. The regeneration cycle lasts
approximately three hours, after which soft water service is restored. While regeneration is taking place, hard water automatically
bypasses the water conditioner if required. Use of water, particularly hot water, should be avoided at this time to prevent hard water from
filling the water heater.

Manual Bypass (Figure 4)

In the case of emergency, such as an overflowing brine tank, you
can isolate your water softener from the water supply using the
bypass valve located at the back of the control.
In normal operation the bypass is open with the on/off knobs in line
with the inlet and outlet pipes. To isolate the softener, simply rotate
the knobs clockwise (as indicated by the word BYPASS and arrow) OUTLET
until they lock.
You can use your water related fixtures and appliances as the water
supply is bypassing the softener. However, the water you use will be
hard.
To resume soft water service, open bypass valve by rotating the
knobs counter-clockwise. INLET

New Sounds
You will notice new sounds, such as the hum of the timer, as your
water conditioner operates. During regeneration, it will not be
uncommon to hear the sounds of water running the drain.
Figure 4

4
 Programming Demand Regeneration Controls

Setting the 24 Hour Timer (Figure 5)

This is a 24-hour timer and must correspond with the correct time on
your wrist watch to ensure proper cycling of your softener. Disengage
the drive gear by pressing and holding in the RED BUTTON on the left
side of the control. Now turn the large dial until the actual time of day is
at the time of day arrow, at the bottom of the panel. Release the red
button to re-engage the drive gear. The correct time of day on the 24-
hour clock has now been set.

Setting the Frequency of Automatic

Regeneration (Figure 6)
There are two methods for setting the program wheel - use only one
of the following methods.
Figure 5
Method 1
Set the program wheel by lifting the people dial and rotating it so the
number of people in the household is aligned with the grains per gallon
water hardness scale. Release the dial and check for firm engagement
at setting. (This method will provide reserve capacity based on 75
gallons per person per day.)

Method 2
The frequency of automatic regeneration can alternatively be set by
using the gallon label and the small white dot on the program wheel. To
set the program wheel, grasp it and while pulling it toward you, turn it
until the desired number of gallons is aligned with the white dot on the
circumference. The number of gallons is read by multiplying the number
on the label by 100. To determine the number of gallons of softened
water that can be produced between regenerations, use the following
formula:

Capacity of your conditioner (see Specifications Page 1) Figure 6

Grains of compensated* hardness in water sample
= Number of gallons between regenerations
Reserve (number of people x 75 gallons)
= No. of gallons at which to set the program wheel
*For each part per million of iron in the sample include 4 gpg in hardness calculation

Manually Initiating Regeneration (Figure 7)

Should you run out of soft water due to inadequate frequency of
regenerations or inadequate reserve capacity, power failures, lack of
salt, or excessive usage because of unexpected company, you can
initiate a manual regeneration simply by turning the large knob on the
front of the control to the REGEN position. The softener will now
automatically complete a regeneration cycle and return to service. Be
sure there is adequate salt and salt brine in the brine tank for a
satisfactory regeneration.

Figure 7

5
 QUICK REFERENCE
SOFTENER GALLONS CAPACITY SETTING CHARTS

Instructions: To use this chart, line up the actual number of people living in the residence in the left column with the
total hardness in grains per USGallon across the top to arrive at the gallon setting.
If the water to the home is tested to have a hardness in between the numbers in the chart, then use the
next highest hardness value.

Notes: Chart is based on a 3 day sizing method shown on previous page of this manual.
If application falls outside the parameters of this chart, then use the formula on the previous page of this
manual to calculate the proper gallon setting.

6
 Maintenance Instructions
Maintenance of your new water conditioner requires very little time or effort, however, it is essential. Regular maintenance will ensure
many years of trouble free and efficient operation.

Adding Salt
Use only crystal water softener salt. Check the salt level monthly. It is important to maintain the salt level above the water level. To add
salt, simply lift the salt lid and add the salt directly into the brine tank. Be sure the brine well cover is on and fill only to the height of the
brine well.

Caution
Liquid brine will irritate eyes, skin and open wounds. Gently wash exposed area with fresh water. Keep children away from your water
conditioner.

Resin Cleaner
An approved resin cleaner must be used on a regular basis if your water supply contains iron. The amount of resin cleaner and
frequency of use is determined by the quantity of iron in your water (consult your local representative or follow the directions on the resin
package).

Care of Your Water Conditioner

To retain the attractive appearance of your new water softener, clean occasionally with mild soap
solution. Do not use abrasive cleaners, ammonia or solvents. Never subject your softener to
freezing or to temperatures above 120F.

Bridging (Figure 8)
Humidity or wrong type of salt may create a cavity between the water and the salt. This action,
known as bridging, prevents the brine solution from being made, leading to your water supply
being hard.
If you suspect salt bridging, carefully pound on the outside of the brine tank or pour some warm
water over the salt to break up the bridge. This should always be followed up by allowing the unit
to use up any remaining salt and then thoroughly cleaning out the brine tank. Allow four hours to Figure 8
produce a brine solution, then manually regenerate the softener.

Cleaning the Injector Assembly (Figure 9)

Sediment, salt and silt will restrict or clog the injector. A clean water supply
and pure salt will prevent this from happening.
The injector assembly is located on the right side of the control valve. This
assembly is easy to clean.
Shut off the water supply to your softener and reduce the pressure by Injector
opening a cold soft water faucet. Using a screwdriver, remove the two Throat
screws holding the injector cover to the control valve body. Carefully remove Injector
the assembly and disassemble as shown in Figure 9. The injector orifice is Nozzle
Screen
removed from the valve body by carefully turning it out with a large
screwdriver. Remove the injector throat the same way. Carefully flush all O-Ring
parts including the screen. Use a mild acid such as vinegar or Pro-Rust Out Injector Cover
to clean the small holes in the orifice and throat.
Screws
Reassemble using the reverse procedure.
Figure 9

7
 Trouble Shooting Guide
Before calling for service, follow the steps below, then MANUALLY REGENERATE your softener.

PROBLEM CAUSE CORRECTION

1. Softener delivers hard water A. Bypass valve is open A. Close bypass valve.
B. No salt in brine tank B. Add salt to brine tank and maintain salt level above
water level.
C. Injector or screen plugged C. Replace injectors and screen.
D. Insufficient water flowing into brine tank D. Check brine tank fill time and clean brine line flow
control if plugged.
E. Electrical service to unit has been interrupted E. Assure permanent electrical service (check fuse, plug or
switch.
F. Salt bridged F. Break salt bridging see page 5.
G. Loose brine line G. Tighten connections at control valve and at brine valve.
H. Plugged injector assembly H. Clean assembly following instructions on page 6.
I. Reserve capacity has been exceeded-demand I. Check salt dosage requirements and reset program
regeneration models only wheel to provide additional reserve.
J. Program wheel is not rotating with meter output- J. Pull cable out of meter cover and rotate manually.
demand regeneration models only Program wheel must move without binding and clutch
must give positive clicks when program wheel strikes
regeneration stop. If it does not, replace timer.
K. Meter is not measuring flow-demand regeneration K. Check output by observing rotation of small gear on
models only front of timer program wheel must not be against
regeneration stop for this check). Each tooth to tooth is
approximately 30 gallons. If not performing properly,
replace timer.

2. Intermittent soft water A. Control will not draw brine properly A. Maintain water pressure at 20 psi minimum. Check for
restrictions in drain line. Clean or replace injector
assembly. Check for air leaks between control valve and
air check valve and tighten connections.
B. Using hot water during regeneration cycle B. Avoid using hot water at this time as water heater will fill
with hard water.
C. Loose wiring or connections C. Unplug softener and check that all wires are securely
connected.
D. Leaky faucet D. Check and repair plumbing leaks that can cause you to
run out of soft water.
E. Water hardness increased E. Have samples of your water analyzed to determine any
change in hardness.
F. Softener capacity too small F. Increase capacity by replacing with larger unit.

3. Softener fails to regenerate or A. Electrical service to unit has been interrupted. A. Assure permanent electrical service (check fuse, plug,
regenerates at wrong time pull chain or switch). Reset time of day.
B. Timer is defective B. Replace timer.
C. Power failure C. Reset time of day.

4. Unit uses too much salt A. Improper salt setting A. Check salt usage and salt setting.
B. Excessive water in brine tank B. See problem 8.

5. Loss of water pressure A. Inlet to control blocked with iron buildup or A. Clean line to water conditioner. Remove piston and
foreign matter clean control.
B. Iron buildup in water conditioner B. Clean control and add resin cleaner to resin bed.

6. Loss of resin through drain line A. Air in water system A. Assure that well system has proper air eliminated
control. Check for dry well condition.

7. Iron in conditioned water A. Fouled resin bed A. Check backwash, brine draw and brine tank fill. Increase
frequency of regeneration.

8
 PROBLEM CAUSE CORRECTION
8. Excessive water in brine tank A. Plugged drain line flow control A. Clean flow control.
B. Plugged injector system B. Clean injector and replace screen.
C. Foreign material in brine valve C. Clean or replace brine valve.
D. Foreign material in brine line flow control D. Clean brine flow control.

9. Softener fails to draw brine A. Drain line flow is plugged A. Clean drain line flow control.
B. Injector is plugged B. Clean or replace injectors.
C. Injector screen is plugged C. Replace screen.
D. Line pressure is too low D. Increase line pressure. Line pressure must be at least
20 psi (139.9 KPa) at all times.
E. Internal control leak E. Change seals and spacers and/or piston assembly.

10. Control cycles continuously A. Faulty timer mechanism A. Replace timer.

11. Drain flows continuously A. Foreign material in control A. Remove piston assembly and inspect bore, remove
foreign material. Check control in various regeneration
positions.
B. Internal control leak B. Replace seals and/or piston assembly.
C. Control valve jammed in brine or backwash C. Replace piston and seals and spacers.
position
D. Timer motor stopped or jammed D. Replace timer control.

9
 Guarantee
Novatek guarantees that your new water conditioner is built of quality material and workmanship. When
properly installed and maintained, it will give years of trouble free service.
Seven Year Complete Parts Guarantee:
Novatek will replace any part which fails within 84 months from date of manufacture, as indicated by the serial
number provided the failure is due to a defect in material or workmanship. The only exception shall be when
proof of purchase or installation is provided and then the warranty period shall be from the date thereof.
Lifetime Guarantee on Mineral Tanks and Brine Tanks:
Novatek will provide a replacement mineral tank or brine tank to any original equipment purchaser in
possession of a tank that fails within his/her lifetime, provided that the water conditioner is at all times operated
in accordance with specifications and not subject to freezing.
General Provisions:
Novatek assumes no responsibility for consequential damage, labor or expense incurred as a result of a defect
or for failure to meet the terms of these guarantees because of circumstances beyond its control.

WATERGROUP INC. WATERGROUP COMPANIES INC.

FRIDLEY, MN REGINA, SK CAMBRIDGE, ON
1-800-354-7867 1-877-288-9888
www.watergroup.com Printed in Canada