HOW TO ORDER (800) 438-4278

Contacting Hart Specifications shipping damage. (When Hart is paying for

We reserve the right to change any specifi- shipping charges and not billing the cus-
Toll-Free Phone: (800) 438-4278 cation published in this catalog without notice. tomersuch as for in-warranty service re-
(800 GET-HART) (U.S. only) Since the catalog is published at infrequent in- turnswe self-insure against shipping
tervals, these changes are reflected in current damage.)
Regular Phone: (801) 763-1600
product user manuals. All products will con- Items returned to Hart from outside the
Email: [email protected] U.S. for service should not be subject to import
form to specifications effective at the time of
Fax: (801) 763-1010 order. duties when we return them to youprovided
Internet: www.hartscientific.com you returned them to us correctly. Conse-
Purchase Orders quently, if we are billed for duties, we will pass
Regular Mail: Hart Scientific
799 East Utah Valley Drive the charge through to you.
We require written purchase orders prior to
American Fork, UT 84003-9775 shipment, but can schedule production for
Warranty
Outside the U.S., please contact your lo- some items as soon as we have a PO number.
cal representative. If youre not sure who that Note: due to ISO/IEC Guide 17025 require- All products are warranted for parts and la-
is, contact us directly (see list above) and ments, we do not begin any calibration that bor for one year, except where longer warran-
well be happy to point you in the right falls within the scope of our NVLAP accredita- ties are indicated by our warranty symbols:
direction. tion without a written PO in hand, which we
can review in its entirety. Please mail, email, or
Application Assistance fax your PO to the above address or number.
We know how to measure temperature and
2 3
Shipping
we know how to calibrate thermometers, so
put our knowledge to work for you! Call us, We quote and ship F.O.B. American Fork,
Please be careful with your temperature in-
email us, fax us whatever. No matter how Utah, so shipping charges are prepaid by us
struments. Metal-sheathed thermometers can
strange your application, our applications spe- and added to your invoice. We also use the car-
be as susceptible to mechanical shock as are
cialists are ready to discuss your needs and rier of our choice, which may be UPS, Fed Ex,
quartz-sheathed thermometers. And even
provide recommendations. an air express carrier, or anyone else we be-
dry-wells, which include embedded control
lieve handles our product well. If you wish to
PRTs, are susceptible to mechanical shock. It
Pricing, Delivery, and Quotes specify a carrier or wish to have the shipping
doesnt have to look damaged to be damaged.
charges billed direct to you through your car-
Current price lists are available on request. Heres what our warranty does not include.
rier, thats finejust send us all the appropri-
Depending on the product, you should allow We dont include consequential damage or
ate information before we ship.
anywhere from one week to 90 days for deliv- damage from abuse, misuse, or neglect. We
Some fixed-point cells must be hand-car-
ery. Custom orders may take longer. Your lo- dont include shipping charges (except the cost
ried and cannot be shipped. You may pick
cal distributor (outside the U.S.) or our of returning a warranty to you). And we dont
these up yourself or we will deliver them and
Applications Specialists in American Fork can warrant calibrations once an instrument has
bill you for the cost of delivery. These arrange-
provide quotes with pricing and delivery for left our control. Rememberparticularly with
ments need to be made at the time of ordering.
specific requests. thermometers!we warrant parts and labor.
Along with shipping charges, we prepay
We do not warrant calibrations.
and add insurance unless you specifically re-
quest us not tobut then you accept all risk of

HART SERVICE

T here are three requirements for working in

Harts service organization. First, you have
to be technically competent and have a thorough
when you deal with Hart Scientific. (And if
you feel otherwise, dont hesitate to let us
know. You can reach me at
For those of you outside the U.S., we are
bringing this world-class service to you. We
have established Hart service centers in Eu-
understanding of Hart products, how they work, [email protected], and you can rope (one in Eindhoven, Netherlands, and one
and the applications theyre used in. Second, reach our worldwide service manager at in Norwich, UK), in Singapore, and in China.
you have to be exceptionally reasonable and [email protected].) We are also working on more extensive train-
have a sense of fairness. And third, you have to If you need calibration or repair ser- ing for local service desks. Your local Hart
be a customer champion (without violating point vicesor just have questions about how to use representative will have more information on
#2). your Hart productsdont hesitate to contact who in your region you should contact for Hart
Our simple policy of treating people us. We can be reached at (800) 438-4278 (in service. You are also welcome to contact us di-
fairly, admitting when weve erred, and always the U.S.), (801) 763-1600 (from anywhere), rectly (see above) and well get you to the right
maintaining the highest integrity is what [email protected], or by fax at (801) people.
guides us. I hope this is what you experience 763-1010.

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