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    Zain Resume Updated

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    kvvssskumar
    The document is a resume for Mohammed Zain Ul Abedin. It details his academic qualifications including a B.Tech degree, work experience of over 3 years in operations and customer service, responsibilities including scheduling technicians and generating reports, and software skills like MS Office.

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    Zain Resume Updated

    Uploaded by

    kvvssskumar
    81 views2 pages
    The document is a resume for Mohammed Zain Ul Abedin. It details his academic qualifications including a B.Tech degree, work experience of over 3 years in operations and customer service, responsibilities including scheduling technicians and generating reports, and software skills like MS Office.

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    The document is a resume for Mohammed Zain Ul Abedin. It details his academic qualifications including a B.Tech degree, work experience of over 3 years in operations and customer service, responsibilities including scheduling technicians and generating reports, and software skills like MS Office.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    81 views2 pages

    Zain Resume Updated

    Uploaded by

    kvvssskumar
    The document is a resume for Mohammed Zain Ul Abedin. It details his academic qualifications including a B.Tech degree, work experience of over 3 years in operations and customer service, responsibilities including scheduling technicians and generating reports, and software skills like MS Office.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    MOHAMMED ZAIN UL ABEDIN

    Email id: [email protected]


    Phone No: +91-9581255725

    Career Objective
    Seeking a challenging entry in a reputed organization to explore my vision and to develop
    knowledge and skills that will enable me to work efficiently and effectively, and share learning,
    respond positively to innovation and challenges, build capacities and capabilities that lead to
    organizational growth and performance.
    Academic Profile
    Percentage
    Examination/Degree Year of Passing Institute Board/University
    (%)
    B.Tech 2012 V.S.M.E.C JNTU 62.34
    SRI CHAITANYA
    Intermediate (12th) 2008 A.P. B.I.E 83
    JUNIOR COLLEGE
    SACRED HEART HIGH
    High School(10th) 2006 A.P. SSC 71
    SCHOOL

    Experience:

    A competent professional with over 3 + years of experience in Operations, Service,


    Maintenance and Customer Relationship Management.
    Presently designated with Midco Ltd. Mumbai as an Operations Incharge for Telangana.
    Worked as MIS / Backend for Retail in Vodafone from Jan'14 to Mar15.
    Worked as the Backend Operations in HSB Corporate Solutions for Bharti Airtel for Jan13 to
    Oct13.
    Job Responsibilities:
    Monitoring of productivity and performance of Field Technicians/Engineer.

    Expertise in managing maintenance of the various equipments for reducing downtime &
    enhancing operational effectiveness of Technicians/Engineers.

    Daily updating the schedule of the Engineers in web portal and maintaining the data of
    Complaints and action taken.

    In Vodafone, responsible of generating Daily, Weekly and Monthly MIS reports basis on
    different parameters and schemes as per the requirement of Managers.
    Responsible for handling the Backend Operations of the Mini Stores.
    Responsible for daily updating and Scheduling the Engineers of the respective district to
    attend the complaints.
    Responsible for solving the escalated issues faced by frontend CSEs.
    Responsible for Preparation & Sending daily MIS down to line.

    At HSB Corporate Solutions, responsible for handling the Backend Operations, generation of
    monthly reports and maintaining a team of 12 FOS for timely pickups.

    Software Skills

    MS Office: MS Word, Excel, PowerPoint and Outlook


    Highly Experience in MS Excel.
    CRM, IFS

    Strengths
    Willingness to work hard, Learn and focus on career.
    Responsible, Creative & Optimistic.
    Hard working & self-motivated.

    Personal Profile
    Name : MOHAMMED ZAIN UL ABEDIN
    Fathers Name : MOHAMMED RAFI UDDIN
    Date of Birth : 07-07-1990
    Gender : Male
    Nationality : Indian
    Languages known : English, Hindi, Telugu, Urdu
    Marital Status : Married
    Permanent Address : H. No: 8-13-140/203/B,
    KINGS COLONY, SHASTRIPURAM ROAD,
    HYDERABAD. 500052

    Declaration

    I hereby declare that the information furnished above is true to the best of my knowledge and
    belief.

    Place: Hyderabad.

    Date:

    MOHAMMED ZAIN UL ABEDIN

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