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    Testing Isu CRM

    Uploaded by

    sridhar
    The document discusses integrating SAP CRM with SAP ISU (SAP for Utilities) and SAP ERP. It recommends learning about the integrated data model, which can be found in documentation available on SAP's service marketplace website. It states that integrating SAP CRM with SAP ISU or a complex backend system like SAP ERP for utilities is complex, with the contract integration from CRM to the backend system being the most complex part due to the complexity hidden in CRM but touching many objects in the backend system. The integration of SAP CRM with SAP ISU is considered more complex than a generic ERP-CRM integration.

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    Testing Isu CRM

    Uploaded by

    sridhar
    102 views2 pages
    The document discusses integrating SAP CRM with SAP ISU (SAP for Utilities) and SAP ERP. It recommends learning about the integrated data model, which can be found in documentation available on SAP's service marketplace website. It states that integrating SAP CRM with SAP ISU or a complex backend system like SAP ERP for utilities is complex, with the contract integration from CRM to the backend system being the most complex part due to the complexity hidden in CRM but touching many objects in the backend system. The integration of SAP CRM with SAP ISU is considered more complex than a generic ERP-CRM integration.

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    Testing Isu Crm

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    Testing Isu Crm

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    The document discusses integrating SAP CRM with SAP ISU (SAP for Utilities) and SAP ERP. It recommends learning about the integrated data model, which can be found in documentation available on SAP's service marketplace website. It states that integrating SAP CRM with SAP ISU or a complex backend system like SAP ERP for utilities is complex, with the contract integration from CRM to the backend system being the most complex part due to the complexity hidden in CRM but touching many objects in the backend system. The integration of SAP CRM with SAP ISU is considered more complex than a generic ERP-CRM integration.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    102 views2 pages

    Testing Isu CRM

    Uploaded by

    sridhar
    The document discusses integrating SAP CRM with SAP ISU (SAP for Utilities) and SAP ERP. It recommends learning about the integrated data model, which can be found in documentation available on SAP's service marketplace website. It states that integrating SAP CRM with SAP ISU or a complex backend system like SAP ERP for utilities is complex, with the contract integration from CRM to the backend system being the most complex part due to the complexity hidden in CRM but touching many objects in the backend system. The integration of SAP CRM with SAP ISU is considered more complex than a generic ERP-CRM integration.

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    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    of 2

    ould recommend learning about the integrated data model.

    You can find the data m


    odel for example when going to the service market place for utilities (service.s
    ap.com/utilities) and follow this path:
    SAP for Utilities - Product Information --> SAP CRM for Utilities --> Cookbooks&
    Guidelines --> Pick Cookbook "IS-U/CRM Contract Integration" (you can find this
    document also by clicking on this link: [https://websmp208.sap-ag.de/sapdownload
    /011000358700000039982009E/Vertragsintegr_Dez08_e.pdf|https://websmp208.sap-ag.d
    e/sapdownload/011000358700000039982009E/Vertragsintegr_Dez08_e.pdf] ). There, fo
    r example on page 6 you find the data model.
    Now, I would furthermore recommend to have a look at each of the objects and see
    how they integrate (even for the generic ones like business partner or business
    agreement, there might be some extra settings because they are used in the util
    ity context). For all of those objects you will find usefull information on the
    page mentioned above, there are a lot of cookbooks provided there. Also, the dat
    a integration is discussed in depth in training IUT255. Interaction Center proce
    sses for Utilities are discussed in class IUT260.
    Did you already have a look at our RKT pages ([service.sap.com/rkt-crm|service.s
    ap.com/rkt-crm])? There is also a section for Utilities where the latest product
    developments are presented.
    Best regards,
    Franziska
    0 likes
    Mehmet Ergul replied April 30, 2009 at 18:49 PM
    Hi Franziska
    thank you for replying
    I don't need to understand the integration in detail for the moment, I have trai
    ning documents and I have been reading them.
    However I would like to learn that what are the difficulties (in a generic conce
    pt) in terms of SAP CRM and SAP ISU integration. To be more precise, are there a
    lmost same effort needed to integrate SAP ISU-SAP CRM and SAP ERP-SAP CRM with s
    imilar scope let's say. Or is SAP ISU-CRM integration more difficult, complex th
    an SAP ERP-SAP CRM integration.
    thanks in advance.
    Mehmet
    0 likes
    SAP Employee Franziska Mickley replied April 30, 2009 at 18:56 PM
    Hi Mehmet,
    the consulting answer is "it depends"
    Well, to be honest it is really hard to judge for me because I never integrated
    generic ERP with generic CRM but did a lot of implementations for SAP CRM for Ut
    ilities with SAP ERP (or previous product versions).
    But, as the data model of the Utility Backend system (being SAP ERP) is very com
    plex, I would say that the integration of SAP CRM to such a complex backend syst
    em is again complex.
    The biggest or most complex part to integrate is the contract from CRM to ERP be
    cause in CRM, all the complexity is "hidden" behind a product and in the backend
    system this is touching a lot of objects like the contract, the installation, e
    tc.
    So, my answer is "yes", it is more complex.
    Hope this helps?
    BR,
    Franziska
    0 likes
    Mehmet Ergul replied May 04, 2009 at 11:26 AM
    thnak you very much Fransizka.
    regards
    Mehmet
    0 likes

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