Operations Health, Safety and Environment framework

This framework for Health, Safety and Environmental management system, is established in line with
the requirements of HSEMS Manual. With the aim to provide a mechanism for the prevention of ill-
health, injury and protection of environment and to establish a systematic approach for the continual
improvement of Health, Safety and Environmental Management System.

This HSE frame work developed with the aim that operations will fulfil Manateqs HSE CoPs, manuals
and procedures, and applicable legal requirements.

MANATEQ HSE Management System Elements

1) Leadership and Commitment

2) Policy and Strategic Objectives
3) Organization, Roles and Responsibilities
4) Risk Management
5) HSE Management during Construction
6) Communication and Consultation
7) Environment management
8) Health protection
9) Training and Competency
10) Emergency planning and management
11) Incident Reporting and Investigation
12) Audit and Inspection
13) Management review
14) Requirements and others, Permits

Leadership and commitment

Manateq is keen to conduct its activities with its employees and others associated, to give proper
regards and foremost account to health and safety and to the conservation of the environment in all its
areas of operations.
All managerial and supervisory levels share the accountability of HSE issues and for the positive attitudes
towards HSE practices
Manateq is committed to Comply with the applicable Health Safety and Environment Legal
Requirements of the State of Qatar, and the best Health Safety and Environment International
Standards. Establishing a clear line of responsibility and accountability in maintaining a safe working
environment.
Consideration and integration of hazard identification and risk minimization in all aspects of Health
Safety and Environment in MANATEQ business including design, construction, operation, maintenance
and demolition
Prevent injuries and ill health and for the continual improvement
Promotes a culture for efficient and sustainable use of energy and natural resources.
Endeavour to eliminate the production of polluting emissions or discharges into the environment.
Manateqs HSE Policy

The MANATEQ HSE Management System (HSEMS) includes the following elements:
1) Leadership and Commitment
2) Policy and Strategic Objectives
3) Organization, Roles and Responsibilities
4) Risk Management
5) Management of Contractors
6) Communication and Consultation
7) Training and Competency
8) Emergency Management
9) Reporting and Investigation
10) Audit and Inspection
11) Management Review

2.0 Leadership and Commitment

The Management of MANATEQ is committed to protecting the health and safety of its
employees, contractors, clients/investors and the public, as well as protecting the
environment. The above objective is achieved through the development and implementation
of an integrated HSEMS that complies with the Qatar State Laws and Regulations,
International Standards and best practices.
The CEO further strengthen the function of supervising the development and implementation
of the MANTEQ HSEMS through the establishment of the HSE Higher Management
Committee that actively supervise and monitor the effective implementation of the HSEMS.
The HSE Higher Management Committee reports to the CEO on a regular basis the
performance of the HSEMS and highlight any specific improvements that are required to be
deliberated and implemented.
The MANATEQ HSEMS is developed in line with the Qatar State Laws and Regulations,
International Standards and best practice. The HSEMS Manual and a set of Codes of
Practice identifying the main requirements for system implementation as well as specific
issues related to health, safety and environment.
The scope of this HSEMS covers all the facilities and activities which are directly under the
management and supervision of MANATEQ.

All departments of MANATEQ shall ensure the management of their facilities and activities,
including those carried out by clients/investors in accordance with the requirements of this
HSEMS.
The implementation of this HSEMS will ensure that MANATEQ:
Comply with the State of Qatar Laws & Regulations
Manage HSE in line with international standards
Ensure a healthy & safe environment
Protect the environment
Use natural resources responsibly
Improve efficiency in waste management
Achieve sustainable development
Enhance MANATEQ reputation as a responsible business enterprise
The MANATEQ HSE Policy expresses the MANATEQ managements commitment and
intent in managing HSE in accordance with the requirements of the State of Qatar Laws and
Regulations, international standards and best practice.
The HSE Policy shall be reviewed as part of the formal review process by the HSE
Management Higher Committee to ensure its continued relevance of its intent, scope and
adequacy.
Consultants, contractors working for and on behalf of MANATEQ, clients/investors and their
consultants and contractors are required to have HSE Policy in line with the MANATEQ HSE
Policy.
The MANATEQ Policy is available in the MANATEQ intranet for all employees, CRM portal
for clients/investors while stakeholders and the public will be able to access the policy via the
MANATEQ website.

Aims of the MANATEQ HSE Policy:

Provision of safe and healthy working conditions to employees, contractors, and
visitors of MANATEQ and their clients/investors
Reducing environmental effects throughout MANATEQ facilities and activities and
commitment to the responsible use of resources
Applying HSEMS in accordance with relevant laws, international standards and best
practice to achieve MANATEQs strategic objectives
Responsibilities
The development of the MANATEQ HSE Policy is the responsibility of MANATEQ top
management, with the support of the HSE Management Higher Committee and HSE
Manager, while implementation is the responsibility of all MANATEQ employees and contractors,
clients/investors and their consultants and contractors, stakeholders

The MANATEQ Health, Safety and Environment (HSE) Policy

The MANATEQ HSE Policy is to provide a safe & healthy environment to its employees,
contractors and public at large. MANATEQ is also committed to reduce environmental
impacts throughout its activities and promote best HSE practices through adherence to
relevant local and international legislations.
A copy of the MANATEQ HSE Policy is attached in Annexure 1.

3.2 Strategic Objectives

The HSE objectives for MANATEQ are developed in line with the HSE Policy and ensure
continuous improvement in health, safety and environmental performance in the
implementation of the HSEMS.
The HSE Management Higher Committee is responsible for establishing the MANATEQ
objectives based on the requirements of the State of Qatar Laws and Regulations, international
standards and best practice.
Organization, Roles and Responsibilities

The aim of this frame work is to enable MANATEQs operational areas to improve and fulfill their HSE
performance by:

Ensuring top management demonstrate leadership and commitment with respect to the HSE
management system;
Establishing systematic processes which consider its context and which take into account its risks and its
opportunities;
Establishing operational controls to eliminate or minimize its HSE risks;
Increasing awareness of its HSE hazards and risks, and associated operational controls, through
information, communication and training;
Evaluating its HSE performance and seeking to improve it;
Establishing and developing the necessary competencies;
Developing and supporting an occupational health and safety culture in the organization;
Ensuring that workers, and where they exist, workers representatives, are informed, consulted and
participate

Risk Management

Determining the hazards and HSE risks associated with its activities; seeking to eliminate them, or
putting in controls to minimize their potential effects;

HSE hazards and risks associated with Mantaeqs activities are identified, assessed and managed
to prevent or reduce the likelihood and consequences of incidents. Planned and unplanned changes
must be identified and managed.

COP-o8
Risk management is a step by step process and involves the following four steps:
a) Hazard Identification find out what could cause harm, as far as reasonably foreseeable by virtue of
b) Risk assessment understand the nature of the harm that could be caused by the hazard, how
serious the harm could be and the likelihood of its happening.
c) Control risks implement the most effective control measure that is reasonably practicable in such
circumstances.
d) Review control measures to ensure they are working as planned.

Hazard Identification
Identifying hazards in the workplace involves finding things and situations that could potentially cause
harm to people or environment. Hazards generally arise from the following aspects of work and their
interaction:
a) Physical work environment
b) Equipment, materials and substances used
c) Work tasks and how they are performed
d) Work design and management
e) People carrying out the activity

Risk Assessment
A risk assessment involves considering what could happen if someone is exposed to a hazard and the
likelihood of its happening. A risk assessment can help you determine:

a) How severe a risk is

b) Whether any existing control measures are effective
c) What action you should take to control the risk
d) How urgently the action needs to be taken

A risk assessment can be undertaken with varying degrees of details depending on the type of hazards,
information, data and resources that you have available. It can be as simple as a discussion with your
workers or involve specific risk analysis tools and techniques.

Insert Risk matrix from page 9 Cop-8

Management of Contractors (edit this section)

Out sourced work must be carefully planned. Hazards and risks associated with contractor activities
must be identified, assessed, communicated and managed throughout the procurement process and the
entire duration of the contract.
Contractors must be pre-screened and/or pre-qualified depending on contract risk category to perform
work in a safe and environmentally sound manner.

Interfaces between contract owner/site owner and contractors must be identified and managed.
Contractors must be trained on HSE principles prior commencing any work.

It must be ensured that the Contractors are in control of their own activities; their monitoring must be
performed in necessary frequency.
All contracted or ordered tasks to be completed safely, in accordance with established procedures and/
or safe work practices.
Principles of progressive disciplinary/consequence application must be followed in case of safety rule
violations, unsafe acting or creation of unsafe conditions. Contractors must be encouraged to report
unsafe acts and conditions, safety rule violations as well as incidents.
A system for post-evaluation of Contractors involved in medium and/or high risk category contracts with
MOL Group must be in place and used.

Project HSE plans, relevant legal requirements/procedures defining technical integrity, HSE
specifications and quality assurance requirements must be established, documented, understood and
their implementation must be verified.
Technical standards for design, construction and commissioning (including any modifications) must meet
or exceed regulatory requirements, relevant industry codes and standards. Recognized and generally
accepted good engineering practices process safety and risk management principles must be applied.
During facility design and construction, technical and HSE risks, social and environmental impacts,
emissions and discharges minimisation must be considered.
Design review process must ensure that HSE risks and related considerations are effectively identified,
addressed and documented.

HSE Management during Construction CoP 05

The Company/Contractor should ensure:

(i) Construction works are planned, managed, monitored and coordinated to ensure work is carried out
without risk to HSE as low as reasonably practicable
(ii) Liaising with the CDM engineer for any relevant information on HSE
(iii) HSE management plan is develop before the construction begins
(iv) Appointing the right organizations and individuals with the skills, knowledge and experience to carry
out the work in a way that secures health and safety
(v) Proper level of supervision, instruction, training and information are provided to the employees

Planning

The Company/Contractor shall ensure construction projects are planned taking into account the risks to
all those affected workers and members of the public. It must cover:
a) The risks likely to arise during construction work
b) The measures needed to protect those affected by planning to provide

(i) And maintain the right plant and equipment

(ii) The necessary information, instruction and training
(iii) The right level of supervision

c) The resources (including time) needed to organize and deliver the work, including its
management, monitoring and coordination

8.1.1 HSE Management during Construction Phase (HSE-CMP)

The Company/Contractor shall develop a plan suitable for managing HSE in the construction phase of
the project. This must be completed, submitted and approved as suitable and sufficient by the Client
within 30 days of the award of the contract.
For the HSE-CMP to be considered sufficiently developed, it must contain the HSE management systems
and arrangements for the specific project and site(s) and the risk assessments and method statements
for the initial work activities.
The Client or their representative shall assess the HSE-CMP prior to construction commencement.
Information in the pre-tender plan provides background information for those bidding for work, and for
the development of the HSE-CMP, which sets out how HSE is to be managed during the construction
phase. The level of detail should be proportionate to the risks involved in the project. This should
include or address all the following topics, whenever the information is relevant and applicable to the
work proposed.
The Company/Contractor shall appropriately review, update and revise the HSE-CMP every 6 months
frequency or maximum "Annually". The plan is a working document and will need to be reviewed
regularly enough to address significant changes to the risks involved in the work or in the effectiveness
of the controls that have been put in place. The company/contractor must monitor the effectiveness of
the plan in addressing identified risks and whether it is being implemented properly. Ensuring the plan
remains fit for purpose must also involve cooperation with all the concerned parties for the project.
HSE CMP shall be approved by the Client required to have a competent HSE representative/Consultant.

8.1.1 HSE Management during Construction Phase (HSE-CMP)

The Company/Contractor shall develop a plan suitable for managing HSE in the construction phase of
the project. This must be completed, submitted and approved as suitable and sufficient by the Client
within 30 days of the award of the contract.
For the HSE-CMP to be considered sufficiently developed, it must contain the HSE management systems
and arrangements for the specific project and site(s) and the risk assessments and method statements
for the initial work activities.
The Client or their representative shall assess the HSE-CMP prior to construction commencement

The Company/Contractor management shall demonstrate leadership in compliance with the project set
of standards for working practices and ensure employee understand:

(i) The risks and control measures on the project

(ii) Who has responsibility for HSE?
(iii) That consistent standards apply throughout the project
(iv) Location of HSE information which is easily understandable, well organized and relevant to the site
(v) That incident will be investigated and lessons learned

8.3 Inspection and Audit

a) Company/Contractor shall conduct own HSE inspections and audits to identify deficiencies in its HSE
management system and take corrective action to improve the management of Health, Safety and
Environmental issues in the contract, and to comply with these regulations

Records

Accident/incidents records
Audit reports
Evidence of monitoring shall be documented and maintained
HSE plan, specific to the job
Inspection reports

Communication & Consultation

Communication and Consultation

Effective and proactive communications are established and maintained with employees, contractors,
government, civil defense and police, communities and all others stakeholders regarding the HSE policy.

Systems are in place to identify Manateqs chain of command to receive, analyze and respond to
external complains regarding HSE matters.

Systems are in place to communicate internally and externally the companys HSE
goals and publicly report HSE performance. Identified significant HSE risks and impacts

External and internal communication must present the companys HSE commitment.
HSE communication plan must be developed, implemented and reviewed regularly.
HSE board must be set up and operated taking into account applicable legal requirements.

Internal communication are in place to deal with HSE matters. These processes include HSE board
meetings, toolbox talk meetings and other operational sites/locations HSE meetings, projects and other
meetings have HSE issues.

External stakeholder inquiries and complaints must be recorded, answered and investigated (see
incident section), and must be regularly reviewed by the management. Communications concerning HSE
performance must be directed to SD & HSE Manager, or authorized designee to determine an
appropriate response.

Manateq HSE Manager must retain copies of all written communications from external parties,
Including regulators, on HSE matters for the predefined time period based on the Record Retention
All HSE relevant communication with media must be through public relations or a pre identified proper
channels.

In the event of a conflict, plans and mechanisms are in place to resolve them, through advice and
consultations with relevant parties.

Communications during and Emergency

During an emergency where time is the essence, communication internally and externally is established
to maintain functional support

When health hazards in a neighboring community are identified, these are assessed, managed and
Communicated to the concerned communities and other relevant government agencies as required.

Arrangements are established for communication with, and the provision of relevant
HSE related information to, governments, Municipality civil defense.
Records,

HSE board, directives, instructions and minutes of meetings and action plans
HSE Communication Plan (can be part of overall communication plan)
External HSE communication requests
Internal/external communication materials records
Communications received form the government and other state agencies

Sustainability, and Environment management COP 52

MANATEQ is committed to delivering sustainable buildings designed, constructed and operated in

accordance with the guidelines outlined in MNTQ-HSE-CoP-52. Development shall demonstrate
compliance with these guidelines to the Certification Body.
a) Sustainability approaches shall also consider the Qatar National Development Strategy 2011-2016
that provides actionable steps to move national policy and practice towards each of the four pillars.
b) Developments shall be in accordance with Qatar Construction Specifications (QCS) 2014 and GSAS
implementation.

Facilities Management

Facilities Management shall be responsible for the strategic planning, management and organization of
the day-to-day operations of the business ensuring the following responsibilities are met:

a) Compliance with environmental requirements

b) Compliance with Health and Safety requirements
c) Maintaining the overall standards of the building premises including: fire safety arrangements,
lighting levels, signage, ventilation, temperature control and welfare arrangements
d) Managing and leading change to ensure minimum disruption to business core activities
e) Maintenance, cleaning, testing and inspection requirements
f) Contracts
g) Operational and business continuity requirements

Requirements

a) The targets below are applicable to Master Plans (districts and infrastructure) and buildings at
Economic Zones, Logistics Parks and Warehousing Parks.
b) Logistics Parks and Ware housing Parks buildings shall fully comply with the requirements of QCS
2014, and the minimum GSAS criteria requirements referenced therein, namely:

(i) E - Energy
(ii) W - Water
(iii) IE - Indoor Environment
(iv) CE - Cultural and Economic Value
(v) M - Materials
(vi) MO - Management and Operation

8.1 Sustainability Targets

Site:

1) Planning and Design. The project in relation to existing site conditions shall be designed to control
the environmental impact of urban development. It shall include the aspects of land preservation, water
body preservation, habitat preservation, vegetation, sea level rise risk, bike ability, rainwater runoff,
parking footprint, public space and rated buildings.
2) Land Preservation. An environmental survey of the project site shall be conducted by an Ecologist or
Land Specialist to determine the soil quality and ecological value of the land.
3) Site Assessment Report. The Site Assessment Report shall be created by an Ecologist or Land
Specialist.
4) Ecologist or Land Specialist. An Ecologist or Land Specialist shall evaluate the soil quality, the level of
contamination and previous development, and shall provide recommendations for conservation or
remediation.
5) Soil Erosion Plan. An Ecologist or Land Specialist shall evaluate the site and report in the soil erosion
plan the strategies and guidelines the building project shall undertake to limit soil erosion during and
after construction. The report on soil erosion plan shall follow the standards of ASTM Subcommittee
D18.25 on Erosion and Sediment Control Technology.
6) Soil Quality. The soil quality of the site shall be determined by an Ecologist or Land Specialist.
7) Pre-Development Area. The soil quality during pre-development shall be determined by an Ecologist
or Land Specialist
8) Post-Development Area. The soil quality during post development shall be determined by an
Ecologist or Land Specialist.
9) Water Body Preservation. The project shall demonstrate that activities which have the potential to
harm the ecological diversity of water bodies shall be reduced and it shall develop strategies to
conserve, restore, or enhance the water bodies on or nearby the site in order to preserve the natural
resources of the region.
10) Water Body Preservation Plan. An Ecologist or Land Specialist shall evaluate the site and report in
the water body preservation plan the strategies and guidelines the project shall undertake to preserve
or conserve, restore and/or enhance the natural water bodies on or nearby the project. This includes; all
existing water bodies, coastal protection and groundwater protection
11) Waterways Protection. The project shall prevent contaminants from reaching the waterways.
12) Habitat Preservation. The project shall develop strategies to conserve, restore, or enhance habitats
and the biodiversity of the site in order to protect the natural ecosystems of the region.
13) Habitat Preservation Plan. An Ecologist or Land Specialist shall evaluate the site and report in the
habitat preservation plan the strategies and guidelines the project shall undertake to preserve or
conserve, restore and/or enhance the habitats and biodiversity at or nearby the building project.
Energy:

1) Planning and Design. The project shall be planned/designed to be more energy efficient and aiming
for less energy intensive economy and more sustainable environment. Districts design shall minimize
energy consumption in order to reduce energy delivery from power plants or utility providers.
Improvement of the district energy delivery performance shall help preserve the limited energy
resources and reduce negative environmental & economic impacts associated with excessive energy
consumption and delivery. The districts energy efficient design shall be considering built objects and
infrastructure systems.

2) Infrastructure Delivery Energy. Infrastructure energy includes all energy consuming equipment
outside the building such as pumps for water supply and wastewater treatment, district cooling plants,
chilled water pumps, irrigation, street lights, traffic lights, and other park and public space lights.
Districts infrastructure systems shall implement energy efficient features that can reduce overall energy
consumption such as the use of more efficient street lighting, variable frequency pumps for water
systems & more efficient irrigation pumps.
Exception: The project can specify an overall energy intensity factor in case the detailed infrastructure
component energy is unknown.
3) Energy Demand. The project shall specify energy efficient cooling systems to cater to the districts
needs; cooling demand dominates energy use for buildings. Project should specify building specific
cooling system efficiencies.
4) Delivered Energy. Where feasible, project should identify scope of renewable energy production
impact on the district design, specify the targeted renewable energy production and document the
amount of that energy used within the district.
5) Primary Energy Source. If applicable the project shall identify the different primary sources of energy
and document the percentage of energy from different sources

2) Wastewater Management Plan. The project shall develop and implement a plan for collection,
storage, treatment, and reuse of wastewater. This shall include provisions for managing wastewater
produced by occupants, as well as managing recycled water used for occupants and irrigation. The plan
could indicate compliance in black water sewage system and treatment facility, greywater sewage
system and treatment facility and recycled water strategies for reuse.
3) Organic & Solid Waste Management Plans. The project shall develop and implement a plan for the
collection, removal, and composting of organic & solid waste. This shall include provisions for managing
organic waste produced by users. The plan shall indicate compliance in infrastructure for collecting,
removing, and composting organic & solid waste, a composting facility and its intended capacity which
can meet the needs of the development and strategies and policies for reusing or distributing organic &
solid waste.
Legal requirements and internal standards (State laws, Manateq legal documents)

All activities must be developed and implemented in accordance with relevant State of Qatar laws, by
laws and other applicable directives.

A legal registrar must be in place by which all new external and internal legislative and regulatory are
updated, their impact on Manateq and contractors should be assessed and the compliance actions are
incorporated into the business planning process.

Internal CoPs, elements, manuals, plans and procedures defined in other regulations must be followed.

In some instances when there are differences between internal requirements and legal requirements,
the more stringent requirements must be followed.

Management tools

Companies must establish an environmental management system, which may be part of their HSE
Management System, to effectively identify and control key environmental aspects, impacts and risks.

For all major projects (new activities, facility developments and/or significant modification of existing
Operations) environmental aspects and impacts must be assessed with an appropriate tools such as
Environmental Impact Assessment EIA, and or Environmental Impact Identification (ENVID)

Utilization of best available techniques (BAT) must be considered in the design phase of project
Development, it is a desirable tool with (Ministry of Municipality and Environment (MME)

Key Environmental Elements COP 52

Application of the most environmental friendly and economically feasible methods to inventory,
control and reduce air emissions and dust control must be ensured

Water management:

Water is an expensive commodity and has a major impact on the environment when produced and
used.
Processes must be in place to track water consumptions and plans must be developed to increase the
efficiency of operations and minimize water usage and losses.

Wastewater discharges must be monitored, characterized and documented. Water discharge limits
must
be revised when the case (i.e. when business activities or processes change that could result in changes
in water discharge characteristics) in accordance with international/local legal requirements and internal
requirements (if any)
Operations must ensure, that hazardous substances are handled safely, that leaks and spills are
prevented, and waste water is discharged only to the designated discharge points, complying with
applicable discharge limits.
Waste management: COP 55 A & B

Hazardous and non-hazardous waste inventory and classification and a waste management
Program is developed, maintained and reviewed on a regular basis. The program must
contain as minimum the following steps: methods to appropriately manage the waste, to minimize
the waste generation, to identify the ultimate end point of treatment and disposal for all wastes.

Opportunities to eliminate, remove, reduce, reuse, recycle and recover waste wherever practicable
must be identified via the waste management program and implemented based on the specificity
of each site. Special attention must be focused on hazardous and/or high volume wastes. Feasibility
of pre-treatment of waste (e.g. filtration, centrifuging, and solidification) must be assessed in order to
make the choice of final disposal easier or more economical.

Different types of hazardous waste is segregated and kept separate to avoid adverse chemical reactions
and to facilitate eventual treatment. A specific area shall be designated for storage before disposal off
site. This area shall be a secure area with an impervious base, bund enclosing the base and shall be
located away from sources of ignition, natural watercourses (at least 10 meters) and drainage ditches.
b) All hazardous waste containers shall be closed, accurately labelled in an appropriate language, and
disposed as soon as possible to a responsible waste handler. The HSE Manager shall maintain a register
of all hazardous waste and disposal methods.

Spill and Loss Prevention:

For the storage of liquid hazardous waste, secondary containment using bunds or drip trays shall be
applied, equaling 110% of the maximum potential spill.

Fully bunded areas, along with covering, shall be designated for oil waste, flammable waste and
acetylene and oxygen bottles.
f) Especially for Flammable container area, adequate ventilation/air conditioning shall be provided.
g) Drain(s) that lead to an impervious collective tank shall be constructed within each of the
compartments of the waste storage area, in order to collect potential leakages.
h) A catchment drain shall be deployed around the waste storage area to contain potential leakage and
rain washout, leading the liquids to the impervious collective tank of the storage area, placed
underneath the concrete floor. When the tank gets full, it shall be

A risk assessment process associated with hazardous material (including petroleum ) spills must be
developed taking into account the site specificity harbor, upstream operation, logistic depot,
transportation,
Based on the risk assessment, a spill prevention plan/program must be in place so as to avoid
contamination of land, groundwater and surface waters.
Insert page 12 of COP 08 Environmental risk shall be treated as per the following hierarchy

An Emergency Response Plan (ERP) developed based on assessed risks including those relating to
potential hazardous, and in line with the emergency planning Response Regulation.

Soil and groundwater protection:

A location specific risk assessment must be elaborated for the protection of soil and underground
water, developed in accordance with Risk and Change Management Regulation
The contamination of soil and groundwater from operation must be assessed
As required by the MME (Ministry of Municipality and Environment) at sites developed on a risk basis.
If and when substantial soil and/or groundwater contamination is found, the cause of the contamination
must be investigated and mitigation measures must in place to prevent further contamination. Upon
completion of the investigation, remedial and restoration action must be taken to clean up the
contamination to the satisfaction of the regulator without any impact human health or water bodies and
other ecological receptors.

Records
Environmental reports
Environmental permits and consent to operate (if any)
Waste management plan
Energy Management Plan
Environmental Impact Assessment
Water pollution emergency plans
X. Requirements, Information & Documentation

Health protection, cop 11,18,01, 13,15,14,58

Chemical, physical, biological, and ergonomics workplace hazards must be identified and their irecords
must be available. Competent personnel to revise the hazard related exposures.

Health exposures or risks must be managed through preventative and protection measures.

Fitness to work and job related health screening must be conducted on regular basis in line with the
Health regulations and as required by Manateq.

First aid facilities and/or ready access to adequate medical services must be available at remote
worksites and based on complexity of operation, number of employees and remoteness of the worksite.
Urgent off-site emergency medical service (including medical evacuation) must be available within the
local legal requirements.

First aid requirements will vary from one workplace to the next, depending on the nature of the work,
the type of hazards, the workplace size and location, as well as the number of people at the workplace.
These factors must be taken into account when deciding what first aid arrangements need to be
provided. This Code of practice provides information on using a risk management approach to tailor first
aid that suits the circumstances of your workplace, while also providing guidance on the number of first
aid kits, their contents and the number of trained first aiders that are appropriate for some types of
workplaces.

Noise

Hazardous noise can destroy the ability to hear clearly and can also make it more difficult to hear sounds
necessary for working safely, such as instructions or warning signals.
Managing the risks related to noise will assist in:
a) Protecting workers from hearing loss and disabling tinnitus (ringing in the ears or head)
b) Improving the conditions for communication and hearing warning sounds
c) Creating a less stressful and more productive work environment

Prevention of Work Related Stress

a) Entity shall assess the working environment for systems and practices which lead to health and safety
hazards, including stress and to establish and implement preventive measures.
b) Entity shall include in work related stress training program that considers individual responsibility
such as control the situation; do your best but know your limits; open up to others; pace yourself;
exercise and relax; and eat properly.
c) Develop stress prevention program which will benefit employee thus improving their productivity,
associated with low levels of absenteeism and low rates of ill health and injury.
d) Promote healthy organization by programs such as:

(i) Respect the dignity of each employee

(ii) Regular feedback and recognition of performance
(iii) Clear goals for employees in line with organizational goals
(iv) Consistent and fair management actions
Handarm vibration (HAV) is vibration transmitted to a persons hand and arm when using hand-held
power tools or hand-guided machinery like powered lawn-mowers or while holding materials being
processed by machines. HAV is commonly experienced by people who use jack-hammers, chainsaws,
grinders, drills, riveters and impact wrenches.

8.1.1 Health Effects of Exposure to Hand-Arm Vibration

Regular long-term exposure to excessive HAV can disrupt a persons circulation in their hand and
forearm, and cause damage to nerves, tendons, muscles, bones and hand and arm joints.

8.2 Whole-body Vibration

Whole-body vibration (WBV) is vibration transmitted to the whole body by the surface supporting it, for
example through a seat or the floor. It is commonly experienced by drivers, operators and passengers in
mobile plant e.g. excavator, rulers, and mobile crushers etc. When travelling over uneven surfaces. WBV
may also be experienced while standing, for example standing on platforms attached to concrete
crushing plant. WBV includes sharp impacts like shocks and jolts.

Ventilation

Insufficient fresh air may lead to tiredness, lethargy, headaches, dry or itchy skin and eye irritation.
These symptoms may also be produced whilst working in poorly designed buildings and offices and
where there are unsatisfactory working conditions, for example the inability of workers to control
certain aspects of their work.
The symptoms are generally worse in buildings where there is not enough fresh air. These are common
symptoms of what is generally known as 'sick building syndrome' (SBS).

8.5 When to Use General Ventilation

To ensure a well-ventilated workplace, provide general ventilation that removes stale, contaminated, or
hot and humid air so that workers do not suffer any ill-health effects.
Consider using effective natural and/or mechanical general ventilation to provide the fresh air supply.
If industrial or non-industrial work processes are being carried out, it is required to undertake a risk
assessment as per CoP-30 for Hazardous Materials (Operations and Storage).
This means assessing the risks to health of workers who may be potentially exposed to substances
hazardous to health. Company/Contractor need to prevent or adequately control such exposure.
If the contaminant is of such a low toxicity and produced in such low concentrations that it would be
impractical and costly to use local exhaust ventilation, you may decide to use general ventilation as part
of your control strategy.

8.3 Fatigue Management Plan

Entities shall prepare a fatigue management plan that provides information on the approach to fatigue
management and the procedures that are to be followed. It must cover the following areas:
a) Scheduling trips
b) Rostering drivers
c) Establishing drivers fitness for work
d) The education of drivers in fatigue management
e) Managing incidents on or relating to commercial vehicles; and
f) Establishing and maintaining appropriate workplace conditions

One plan could cover fatigue management for all commercial vehicle drivers, there does not have to be
an individual plan for each commercial vehicle driver.
In some situations the fatigue management plan will be made up of a number of policies and procedures
that are already in other documents. For example, relevant information on training may be in general
safety induction manuals, such as policies on alcohol and drugs in the workplace and hazard and
incident reporting procedures, may apply to a wide range of circumstances within the one

A plan should be in place for fitness to work and return to work after a medical or hospitalization cases.

Records

Medical records
Fitness to work records
Medical procedures
IX. Environmental Management
Training and Competency

Criteria for recruitment and selection of a work force must be in place to ensure that personnel are
qualified, competent and physically able to meet job requirements. If HSE qualifications is required, then
must be met for specific jobs.

Qualified HSE and process safety training companies contractor/supplier HSE and process must be
identified, documented and periodically reviewed.

Written procedures and instructions must be available to control HSE Competency Assessments and
Training procedures at company level.

The following are the requirements:

Content; duration of the HSE induction
Requirements regarding the visitors and temporary employees.
Practical training requirements if applicable;
Refreshing training requirements including frequency (First aid, permit to work.)
New HSE regulations, procedures requirements,
Lessons learned from previous incidents.

Newly hired employees have to be trained before starting work individually

Induction Training materials must contain the following topics

HSE Policy
Work safety rules
Hazards of work places, processes and materials
Environmental protection
Fire-protection
Occupation health
First-aid basics
Evacuation in case of fire & emergency
Life Saving Rules
Permit to work

The induction HSE Training must be held by a trained competent person.

An assessment test can be conducted to evaluate the understanding of the trainees.

Language and cultural circumstances must be considered when planning and delivering/performing
training.

HSE and Process Safety Critical Jobs and relevant competencies including training needs must be
determined.

Employees working Critical Jobs must be trained at least on following:

Basic operational skills;
Specific process or job task training - specific safety and health risks and procedures and safe work
practices applicable to an employees assignment;
Emergency response and control procedures - training shall cover safe and prompt shutdown of
facilities, accounting for personnel, first-aid assistance, and notification of affected parties, coordination
with site and local emergency response groups, and notification of regulatory agencies and firefighting
efforts.

In the event of a serious accident/incident the concerned department personnel must attend training on
the lessons learnt points to prevent future recurrence.

Records

Course attended
Competency assessment records
Training records
Required Professional HSE related qualifications
IV. Planning & Targets

Emergency planning and crisis management COP-02,01

Emergency Planning & Response

Plans, procedures and resources must be available to effectively respond to emergency situations
inorder to protect the workforce, environment, the public and customers, and to protect Manateq
assets and reputation.

Systems must be in place to identify potential emergency scenarios and their likely impact, including
those on nearby operations and communities.

The Company/Contractor shall be responsible for:

(i) Establishing and implementing the Emergency Response Plan

(ii) Providing resources required for the implementation of Emergency response plan
(iii) Conducting exercises with regular intervals as required

8.3 Investigation Following an Emergency

Procedures shall be developed in relation to the investigation of emergencies in order to communicate
the lessons learned. The role, responsibilities and duties of personnel in relation to investigating
incidents shall be defined.
Consideration shall be given to issues such as:
a) Official investigations (e.g. by the Police, Civil Defense, Environmental Agencies, others)
b) The preservation of evidence for the investigation
c) Consultation, including debriefings, with facility personnel, the community, Police, Civil Defense etc.
d) Legal responsibilities to notify the authorities under relevant regulatory requirements
e) Communicating the findings to stakeholders
f) The investigation shall focus on identifying opportunities to improve the effectiveness of the

The records of testing and drills, including the findings and lessons learnt shall be submitted to
MANATEQ for review.

Emergency response plans, crisis management plans as well as business continuity

Emergency response plan(s) must be appropriately communicated to all affected employees,

contractors, and to all visitors and other relevant third parties.

Resources, including equipment and warning/alerting devices, required for emergency response and
recovery activities must be available, maintained, and tested.

Emergency response preparedness simulations and drills must be scheduled, carried out and evaluated.
Emergency plans must be updated based on evaluation and lessons learned.

Records to be retained

Evaluation report of emergency/evacuation drills

Report on emergency response
Annual training plan for emergency response team/unit

Maintenance/test records of emergency equipment

XV. Assurance & Audits
Incident Reporting, Investigation and complain
(MNTQ-OD-MAN-01) page 104

All incidents and complaints in relation to Soft and Technical Services shall be logged by
the Facilities Management Agent and reported to the Working Committee on a monthly
basis. The log shall detail (at minimum) the incident or complaint, responsible to resolve
and corrective measures.
2. Major incidents shall be dealt in priority, and Facilities Management Agent shall use his
own emergency protocols in place to notify the relevant stakeholders immediately (such
as the relevant law enforcement agencies, emergency response team, Civil Defense,
Zones Managers and Zones Director).
3. Facilities Management Agent shall categorize non-emergency complaints or incidents
using pre-determined criteria in the CAFM System. These could be in relation to Building
services, Occupational Health & Safety issues, and Electrical issues.
4. Facilities Management Agent shall closely monitor the complaints/incidents and follow-up
in case of delays to resolve.
5. Facilities Management Agent shall collect feedback from the requestor after resolving the
incident or complaint.
6. Client shall be notified once the Incident or Complaint are resolved. These shall be
archived in CAFM knowledge base for future reference.
7. Repeated delays by the Facilities Management Contractor in addressing the complaints
or incidents shall result in conducting an unplanned audit of the Facilities Management
Contractor.
8. Facilities Management Agent, Zones Steering Committee and Zones Working Committee
shall use all available means to find solutions to complaints or incidents under the
responsibility of the Port Operator before raising a potential breach of contract.
9. Zone Director shall consult the Facilities Management Agent and Chief Operations Officer
before raising a potential breach of contract due to negligence by a Facilities Management Contractor.

Harbor Incidents (MNTQ-OD-01) page

All Harbor incidents and complaints shall be logged by the Port Operator and reported to
Harbor Master on a monthly basis. The log shall detail (at minimum) the incident or
Complaint, responsible to resolve and corrective measures.
2. Major incidents shall be dealt in priority, and Port Operator shall use his own emergency
protocols in place to notify the relevant stakeholders immediately (such as the relevant law
enforcement agencies, emergency response team, Civil Defense, Harbor Master, and
Zones Director). Major incidents could include accidents, damage to ships, injuries to crew,
oil and chemical spills, calls for rescue or assistance from vessels, swimmers, divers or
other personnel in distress.
3. Port Operator shall categorize non-emergency complaints or incidents using predetermined
criteria in the system. These could be in relation to Building services,
Occupational Health & Safety issues and Electrical issues.
4. Port Operator shall closely monitor the complaints/incidents and follow-up in case of
delays to resolve.
5. Port Operator shall collect feedback from the requestor after resolving the incident or
complaint.
6. Repeated delays by the Port Operator in addressing the complaints or incidents (except
the delays out of Port Operators control) shall result in conducting an unplanned audit of
the Port Operator.

7. Zone Director 3 and Harbor Master shall use all available means to find solutions to
complaints or incidents arising from areas within the responsibility of the Port Operator
before raising a potential breach of contract.
8. Zone Director 3 shall consult the Harbor Master and Chief Operations Officer before raising a
potential breach of contract due to negligence by the Port Operator
Incident Reporting & Investigation
All HSE incidents and near misses must be reported, mitigated, recorded, investigated and analyzed in a
timely manner.

Accidents and major incidents must be investigated. A team from the concerned department and
delegates from other departments can participate in the investigation. Car accidents, fatalities and other
crimes are under the jurisdiction of the State. Police should be notified.
Major accidents and incidents investigation report must be submitted to HSE board and records to be
kept. The relevant investigation reports must be submitted

The root causes of incidents must be identified so that actions can be taken to prevent their recurrence.

Corrective and preventive actions must be in place identified and prioritized aiming to eliminate or
reduce the risk. A measurable action plan should be in place to avoid recurrence of incidents.

Information gathered from incidents must be analyzed to identify lessons learnt and to monitor trends.
HSE near-misses, unsafe acts and unsafe condition must be reported, lessons learnt should be
disseminated to others.

Records

Incident investigation reports incl. near-misses

Preventive Action defined to avoid recurrence
Internal communication on lessons learned
Reports from incident investigation documents
XIV. Emergency Planning & Response

Audit and Inspection

For both operations and Harbor (MNTQ-OD-MAN-01) page 111, 122

Manage Audit Programs for Soft and Technical Services

Audits of Facilities Management Contractor shall be conducted as per the Audit Plan
agreed during the Operation Planning at the start of the budget year. An advance
notification of at least five working days (5) shall be given to the Facilities Management
Contractor.
2. Unscheduled audits (surprise or emergency) shall be conducted by the Working
Committee when deemed necessary. Advance notification of these audits shall not be sent
to the targeted Facilities Management Contractor.
3. The audit team shall always be the relevant Zones Working Committee. The team will be
led by the relevant Zone Technical or Soft Services Manager. Audit members may
delegate their attendance to a suitable alternative should they not be able to attend the
audit. Notification should be provided to the audit team lead in advance of the audit.
4. Audit shall be conducted based on a defined Audit Checklist, highlighting at minimum the
following areas:
a. Health, Safety and Environment Policies for the Zone.
b. Requirements of repair and maintenance as per contract obligations.
c. Fire and explosion prevention and protection.
d. Training and quality assurance.
e. Energy saving mechanisms.
f. Inspection mechanisms.
5. The Audit Report shall have the following characteristics:
a. Accuracy: Report shall be supported with facts.
b. Objective: The communication shall be unbiased and free from distortion.
c. Clarity: Report shall be understandable and clear. Working Committee shall avoid
unnecessary use of technical language.
d. Quantification: All comments shall be quantified as much as possible to identify the
significance and impact of the points.
e. Conciseness: Report shall be to the point.
f. Constructive: Report shall maintain a diplomatic balance with respect to the
sensibilities of all readers. Emphasis shall be on improvement, not on criticism of
processes, people, or the past.
g. Timeliness: Report shall be issued in a timely manner upon completion of the Audit
work (e.g. within one week of completion of Audit).
h. Resolution: The audit report shall contain action plans and time frame for remedial action.

Facilities Management Agent, Zones Steering Committee and Zones Working Committee
shall use all available means to correct performance deviations by the Facilities
Management Contractor before raising a potential breach of contract

Manage Audit Programs for Harbor

Audits of Port Operator shall be conducted as per the Audit Plan agreed during the
Operation planning at the start of the budget year. An advance notification of at least five
working days (5) shall be given to the Port Operator.
2. Unscheduled audits (surprise or emergency) shall be conducted by the Harbor Master
and/or the Zone Director (or his delegate) when deemed necessary. Advance notification
of these audits shall not be sent to the Port Operator.
3. A new audit team shall be formed for each planned audit. The team will be led by the
Harbor Master with remaining members from the Zones Support or Zones Management
teams.
4. Audit shall be conducted based on a defined Audit Checklist, highlighting at minimum the
following areas:
a. General requirements of the Qatar Maritime Laws.
b. Health, Safety and Environment Policies for Harbor.
c. Risk Assessment associated with Harbor Operations.
d. Requirements of repair and maintenance as per contract.
e. Pilotage and passage planning.
f. Handling of dangerous substances and hazards in the Harbor.
g. Fire and explosion prevention and protection.
h. Loading/Unloading of Cargo/ships.
i. Stacking and storage of goods.
j. Inspection mechanisms.
k. Budgets and Reporting.
5. The Audit Report shall have the following characteristics:
a. Accuracy: Report shall be supported with facts.
b. Objective: The communication shall be unbiased and free from distortion.
c. Clarity: Report shall be understandable and clear. Working Committee shall avoid
unnecessary use of technical language.
d. Quantification: All comments shall be quantified as much as possible to identify the
significance and impact of the points.
e. Conciseness: Report shall be to the point.
f. Constructive: Report shall maintain a diplomatic balance with respect to the
sensibilities of all readers. Emphasis shall be on improvement, not on criticism of
processes, people, or the past.
g. Timeliness: Report shall be issued in a timely manner upon completion of the Audit work (e.g. within
one week of completion of Audit).

h. Resolution: The audit report shall contain action plans and time frame for remedial
action.
6. Zone Director 3 and Harbor Master shall use all available means to correct performance
deviations by the Port Operator before raising a potential breach of contract.
7. Zone Director 3 shall consult the Harbor Master and Chief Operations Officer before raising
a potential breach of contract due to major performance deviation by the Port Operator.

A documented risk based Group Audit Program must be established to evaluate progress toward HSE
targets, regulatory compliance and effectiveness of the management system.

Companies/investors must conduct self-assessments to proof their conformance with Manateqs HSE
Management System.

Management reviews (HSE Board Meeting, HSE Business Review) must be conducted and recorded
Records of management reviews must be retained.

Findings from audits must be documented, tracked and resolved within the required deadline.

Records

Results of periodic compliance evaluation

Audit reports
Annual Audit Plan
Self-assessment reports
Self-assessment reports
Relevant records
Audit reports

Requirements, Information & Documentation

Legal and other requirements

X.1Investors/contractors must develop, implement and maintain a documented

procedure(s) to:

a. identify and access all legal requirements and other requirements applicable to their businesses
and activities.
b. A legal registrar should be in place, track review and update. It should be understood and shared
with other concerned department to ensure compliance.
c. ISO 14001 and OHSAS 18001 should be part of a company HSE management system.
Records

The Legal Registrar, or a List of applicable HSE legal and/or other requirements.
List of permits, certificates of operation, certificates by
List of other standards or international standards to which an operating company subscribes
Compliance records with legal and other requirements
XI. Product Stewardship
Permit to work COP 27

This CoP covers works and operations outside the plots of all Entities within CPTW zones / areas
identified by MANATEQ. The Works and Operations require CPTW are, but not limited to the following
activities:
a) Escorting of Trucks/Shipping movement
b) Electrical
c) Excavation
d) Confined Space
e) Critical Lifting, includes crane operations include and other lifting equipment
f) Heavy Equipment operations and movement
g) Working at Height, including erection of Scaffolds, infrastructure, Road works and Telecommunication
h) Tie- in activities or other jobs required to obtain MANATEQs CPTW.

This CoP shall apply to all MANATEQ facilities and activities, this includes all Entities

Planning and Coordination

Work activities, requiring permits to work, are planned and coordinated in advance to reduce/mitigate
risks may be caused by simultaneous activities. This coordination can be achieved by, a senior staff
(usually the Installation Manager), to control the permits to work. On some installations it may be
necessary to delegate this responsibility to more than one person. The delegated responsible persons
could be responsible for the coordination of work activities within their own defined areas, and
informing others where the work may infringe on another area. The Installation Manager is responsible
for coordinating activities between the different delegated areas.

This section will be used as applicable

Special permits

Special permits shall be requested for temporary activities by the client that could have an
impact on other clients or the Economic Zone, or could be a Health, Safety and
Environmental hazard. These activities could be (non-exhaustive list):
a. Working at heights.
b. Hazardous material (movement and storage).
c. Work adjacent to the internal road network of the Economic Zone.
d. Work adjacent to the water piping or electrical network of the Economic Zone.
e. Excavation outside the client premises.
f. Excessive noise or smell from temporary activities within the client premises.
g. Erecting temporary structures outside of the client premises.
h. De-watering activities.
i. Heavy or special traffic arrangements / Escorting (such as cranes).
2. Site visits, if required, shall be scheduled at least one working day (1) in advance and a
written notification shall be sent to the client of the upcoming visit.
3. Health, Safety and Environment Specialist shall validate that the client is adhering to the
HSE Policies for the planned activities before approving the Special Permit request.
4. Relevant Zone Director has the ultimate responsibility to approve the request and his
decision shall be considered as final and non-negotiable. However, there would be an
opportunity to accept exceptions depending on the scale and scope of these exceptions.
Zones Director shall be allowed to delegate his responsibility to another Manateq resource.
5. All activities requiring Special Permits shall not be initiated prior to receiving the relevant
Special Permit from Manateq. Any evidence of the contrary shall be considered an incident
and the corresponding procedures shall be followed.
6. Receiving, processing and closing Special Permit requests shall be completed on the CRM System and
through the Portal for the client.