Process /

Error #
screen

USSD
174
Upsell
222 SMS Log

227 SMS Log

 Agent
229
Upsell
 Process
236
Airtime
 Process
238
Airtime
 Process
239
Airtime
 Process
240
Airtime
 Process
242 Premium
MM
 Process
245 Premium
MM

Process
246 Premium
MM
 Process
249 Premium
MM

Process
251 Premium
MM
 USSD
254
Upsell
 Call
center
262
upsell -
Campaign

USSD
263
Upsell
 Process
272 Premium
MM

Agent
283
Upsell
309 SMS Log
310 SMS Log

Process
314 Premium
MM
 Process
315 Premium
MM

Process
316 Premium
MM
 Process
321
Airtime
 Process
322 Premium
MM
 Process
323 Premium
MM

Process
324 Premium
MM
Detail of error

Buy for Yourself - Option 1. Airtime, AP monthly - after buying policy for airtime displayed message is
Policy number which is not as par specs.

Actual Result
User selected Option 1. Yes, message get displayed as "Policy No. 767701154-HCP-U-20161216 You ha
signed up for U-Insured Hospital Cash Insurance. Policy details to follow via SMS. For full details, call 1
visit www.utl.co.ug"

Test Data
1. Entered MSISDN 767701154
2 Entered USSD short code *123#
3.Selected Option 2.Buy Insurance
4.Selected Option 2.Buy for yourself
5. Selected Option1.Airtime, Monthly
6. Goto Option 1.Yes

Expected Result
Message should get displayed on screen - Policy Number should not be part of displayed success mes
as par specs.
You have signed up for U-Insured Hospital Cash Insurance. Policy details to follow via SMS. For full de
call 100 or visit www.utl.co.ug"
Proposal No. and Policy No. does not get displayed for broken bone policy.

Actual Result
1. User go to 'Create Policy' menu and register for a broken bone policy against MSISDN.
2. Go to Tele Sale>Reports>SMS Log - Entered MSISDN, registered for broken bone policy and clicked
'Show Result' button.

Proposal No. and Policy No. does not get displayed against MSISDN.

Test Data
Used MSISDN as '256713106636'

Expected Result
Proposal No. and Policy No. should get displayed for broken bone policy against MSISDN.
Correct 'SMS Status' value should get displayed and please define how it works???
'SMS Process Date' should get displayed for both hospital cash and broken bone policy.

SMS content get displayed incorrect, User registered through 'Agent Upsell', Individual-M-sente month
policy.

Actual Result
1.User registered hospital cash plan with Individual,m-sente monthly policy
2.Log In core app
3.Select Policy & Administration>Tele Sale>Reports>SMS Log
4.Message content get displayed as
"To confirm you agree to pay XX each month via airtime deductions for U-Insured hospital cash insura
please respond "1" to this SMS."
Note
Message displayed is for airtime instead of M-Sente payment method

Test data
Used MSISDN 725304640 to check the SMS LOG

Expected Result
SMS should displayed as "Do they understand they can pay premium from M-Sente account anytime d
the month? If not paid, it will be auto-deducted at end of the month. 1.Yes 2.No"
Airtime Payment' policy not created through 'Agent Upsell'

Actual Result
1.Entered mobile number
2.Entered Name
3.Policy created "Policy No. 256725304642-FRA-L-20170117 Congratulations, client has been registere
U-Insured.
To purchase insurance, press 1
3.U-Insured Hospital Cash pays 100,000 per night in hospital if you spend 3 or more nights in arow. To
choose option.
1.Buy for individual
2. Buy for family
4.Selected option 1.Buy for individual
5.Coverage is for customer only.
1.Airtime, 9,200.00 UGX monthly
2.M-Sente,5,300.00 UGX monthly
3.M-Sente,58,300.00 UGX yearly
6.Select Option 1.Airtime, 9,200.00 UGX monthly
7.Next prompt displayed as "9,200.00 UGX will be deducted in small amounts from airtime balanceea
month. In a few moments, customerwill be invited to respond to an SMS to confirm purchase

Test Data
Used MSISDN 725304642

Expected Result
Policy should be created
Incorrect sms notification sent to customer Mobile Number for each daily airtime deductions.

Actual Result:
1. Created a policy with policy number "256713106680-HCP-U-20170124"
2. Go to menu "Premium Deduction Form" and entered 20 records to mark 20 airtime deductions agai
policy.
3. Go to menu 'SMS Log' and searched for MSISDN "256713106680"
4. 20 premium deduction SMS get displayed in sms log as below:

"Your full monthly premium of 460 has been successfully deducted. Your U-Insured Hospital Cash polic
fully active through 24-FEB-17. Your cover is 100,000 per night in hospital. Dial *175# or call 100 for m
info. Further deductions for next month will start soon."

Test Data: Used MSISDN "256713106680" for sms check.

Expected - Appropriate SMS message should get displayed.

Note: above SMS is applicable if 20 daily airtime deduction get completed.

If full premium paid for previous month, SMS notification does not get sent to customer Mobile Numbe
has active Upsell individual cover and Airtime Pay Method.

Actual Result:
1. Created a policy with policy number "256713106680-HCP-U-20170124"
2. Go to menu "Premium Deduction Form" and entered 20 records to mark 20 airtime deductions agai
policy.
3. Set last processed date as "24-FEB-17" as Policy maturity date and renewed the policy by menu 'SA
Policy Renewal'
4. Checked logs for SMS, Observations are below:
#. Once full premium deducted, SMS notification does not get sent to customer Mobile Number.
#. For each airtime deduction, SMS notification get sent to customer Mobile Number as below:
"Your full monthly premium of 460 has been successfully deducted. Your U-Insured Hospital Cash polic
fully active through 24-FEB-17. Your cover is 100,000 per night in hospital. Dial *175# or call 100 for m
info. Further deductions for next month will start soon."

Test Data: Used MSISDN as '256713106680'

Expected Result:
1. Once full premium deducted, SMS should get sent to customer mobile as below:
"Full monthly premium of XX has been deducted. Your U-Insured Hospital Cash policy is active until [D
Cover: YY/night in hospital.
Note: XX = 9,200 (individual) OR 27,500 (family)
DATE = 1 month from renewal date
YY = 100,000
In case of partial premium paid for previous month, SMS notification does not get sent to customer Mo
Number, who has active Upsell individual cover and Airtime Pay Method.

Actual Result:
1. Created a policy with policy number "256713106678-HCP-U-20170123"
2. Go to menu "Premium Deduction Form" and entered 4 records with date 23/01/17, 24/01/17, 25/01/
26/01/17 to mark 4 airtime deductions against policy.
3. Set last processed date as "23-FEB-17" as Policy maturity date and renewed the policy by menu 'SA
Policy Renewal'
4. Checked logs for SMS, Observations are below:
#. After policy renewal, SMS notification does not get sent to customer Mobile Number as below:
"Only YY of your XX monthly premium for U-Insured Hospital Cash could be deducted. Coverage until [
reduced to [AA}/night in hospital."

Test Data: Used MSISDN as '256713106678'

Expected Result:
1. In case of partial premium deduction, SMS should get sent to customer mobile as below:
"Only YY of your XX monthly premium for U-Insured Hospital Cash could be deducted. Coverage until [
reduced to [AA}/night in hospital."

Note: YY = cumulative amount of daily payments made during the previous month
XX = 9,200 (individual)
DATE = 1 month from renewal date
AA = 100,000 x number of daily payments made / 20.
In case of partial premium paid for previous month, SMS notification does not get sent to customer Mo
Number, who has active Upsell family cover and Airtime Pay Method.

Actual Result:
1. Created a policy with valid MSISDN
2. Go to menu "Premium Deduction Form" and entered 4 records to mark 4 airtime deductions against
policy.
3. Set last processed date as Policy maturity date and renewed the policy by menu 'SA Policy Renewal
4. Checked logs for SMS, Observations are below:
#. After policy renewal, SMS notification does not get sent to customer Mobile Number as below:
"Only YY of your XX monthly premium for U-Insured Hospital Cash could be deducted. Coverage until [
reduced to [AA}/night in hospital."

Expected Result:
1. In case of partial premium deduction, SMS should get sent to customer mobile as below:
"Only YY of your XX monthly premium for U-Insured Hospital Cash could be deducted. Coverage until [
reduced to [AA}/night in hospital."

Note: YY = cumulative amount of daily payments made during the previous month
XX = 27,500 (Family)
DATE = 1 month from renewal date
AA = 100,000 x number of daily payments made / 20.
In case of waiting period - If 3 days before renewal date, premium not received. SMS content get displ
incorrect for user who has Active upsell individual cover and M-Sente monthly pay method.

Actual Result:
1. Created a new policy with policy no. "256713106681-HCP-U-20170125" and do not pay premium in
waiting period.
2. Go to "SMS Reminder Process" menu and set the date as 3 days before renewal date.
3. Go to "SMS Log" menu and searched sms for respective MSISDN, Below SMS content get displayed:
"You have not yet paid the next premium to renew your UTL Hospital Cash Plan policy. Please pay 530
before 25-FEB-17 to prevent your cover from being suspended."

Test Data: Used MSISDN "256713106681" to check the SMS content.

Expected Result:
1. As per my understanding below sms content should get displayed for Policy which is in waiting peri
and 3 days before if renewal premium not received.

"You have not yet paid the next premium to renew your UTL Hospital Cash Plan policy. Please pay 530
before 25-FEB-17 to prevent your cover from being terminated."

Query: What SMS content should get displayed in SMS Log for policy which is in waiting period and 3 d
before renewal date, if premium not received.
SMS content get displayed incorrect for user,who has active Upsell coverage - for Individual cover and
sente monthly Pay Method.

Actual Result:
1. User go to Tele Sale>>Create Policy.
2. Created Individual Policy and set pay method as M-Sente monthly.
3. Go to SMS Reminder Process menu and set the date as 1 day before from renewal date.
4. Go to SMS Log menu and Verifed displayed SMS content against MSISDN.

SMS content get displayed incorrect as below:

1. "You have not yet paid the next premium to renew your UTL Hospital Cash Plan policy. Please pay 5
today or ensure your M-Sente balance is topped up for an automatic deduction tomorrow."

Test Data:
Used MSISDN as '256713106684' for checks.

Expected Result
SMS contents should get displayed as below:
1. "You have not yet paid the next premium to renew your U-Insured Hospital Cash policy. Please pay 5
today or top-up M-Sente for an auto deduction tomorrow."

SMS content get displayed incorrect for user,who has active Upsell coverage - for Family Cover and M-
monthly Pay Method.

Actual Result:
1. User go to Tele Sale>>Create Policy.
2. Created Family Policy and set pay method as M-Sente monthly.
3. Go to SMS Reminder Process menu and set the date as 1 day before from renewal date.
4. Go to SMS Log menu and Verifed displayed SMS content against MSISDN.

SMS content get displayed incorrect as below:

1. "You have not yet paid the next premium to renew your UTL Hospital Cash Plan policy. Please pay 1
today or ensure your M-Sente balance is topped up for an automatic deduction tomorrow."

Test Data:
Used MSISDN as '256713106686' for checks.

Expected Result
SMS contents should get displayed as below:
1. "You have not yet paid the next premium to renew your U-Insured Hospital Cash policy. Please pay 1
today or top-up M-Sente for an auto deduction tomorrow."
SMS content get displayed incorrect for user,who has active Upsell coverage - for Individual cover and
sente yearly Pay Method.

Actual Result:
1. User go to Tele Sale>>Create Policy.
2. Created Individual Policy and set pay method as M-Sente yearly.
3. Go to SMS Reminder Process menu and set the date as 1 day before from renewal date.
4. Go to SMS Log menu and Verifed displayed SMS content against MSISDN.

SMS content get displayed incorrect as below:

1. "You have not yet paid the next premium to renew your UTL Hospital Cash Plan policy. Please pay 5
today or ensure your M-Sente balance is topped up for an automatic deduction tomorrow."

Test Data:
Used MSISDN as '256713106684' for checks.

Expected Result
SMS contents should get displayed as below:
1. "You have not yet paid the next premium to renew your U-Insured Hospital Cash policy. Please pay 5
today or top-up M-Sente for an auto deduction tomorrow."

SMS content get displayed incorrect for user,who has active Upsell coverage - for Family Cover and M-
yearly Pay Method.

Actual Result:
1. User go to Tele Sale>>Create Policy.
2. Created Family Policy and set pay method as M-Sente yearly.
3. Go to SMS Reminder Process menu and set the date as 1 day before from renewal date.
4. Go to SMS Log menu and Verifed displayed SMS content against MSISDN.

SMS content get displayed incorrect as below:

1. "You have not yet paid the next premium to renew your UTL Hospital Cash Plan policy. Please pay 1
today or ensure your M-Sente balance is topped up for an automatic deduction tomorrow."

Test Data:
Used MSISDN as '256713106688' for checks.

Expected Result
SMS contents should get displayed as below:
1. "You have not yet paid the next premium to renew your U-Insured Hospital Cash policy. Please pay
173800 today or top-up M-Sente for an auto deduction tomorrow."
Amount format get displayed incorrect User registered for "Free Insurance , Airtime monthly" paymen

Actual Result
1)User log in core app "Create policy"
2)Selected menu Policy & Administration>>Tele Sale>>Reports>>SMS Log
3)Entered MSISDN in MSISDN Input box
Message content get displayed on 'SMS Log' screen as :-
SMS-1.Thank you for registering for U-Insured powered by Britam. For more information, call 100.
SMS-2.You have signed up for U-Insured Hospital Cash Insurance powered by Britam. Policy details to
via SMS. For full details, call 100 or visit www.utl.co.ug
SMS-3.Monthly premium of 9200 will be deducted in small daily amounts from your airtime balance ov
month. Ensure you keep your airtime balance topped up.
SMS-4.You will be paid 100,000 UGX cash per night if you stay in hospital for 3 or more nights in a row
30 nights in a year.
SMS-5.Hospitalisation for accidents covered immediately. Your full cover (overnight hospital stays for a
reason at any hospital) will be active 30 days from now.

Test Data
Used MSISDN 713108800

Expected Result
Message contents should get displayed as below
SMS 2:
"Monthly premium of 9,200 will be deducted in small daily amounts from your airtime balance over th
month. Ensure you keep your airtime balance topped up. "
Below need to be corrected in SMS
1.Amount formatting
2.Currency symbol 'UGX' should get displayed against the amount
SMS content get displayed incorrect for user,who has active Upsell coverage - for individual cover and
Airtime Pay Method.

Actual Result
1. User go to Tele Sale>Transactions>Campaign.
2. By click of Proceed button, created Individual Policy and set pay method as Airtime.
3. Go to SMS Log menu and Verifed displayed SMS content against MSISDN.

SMS content get displayed incorrect as below :

1. "To confirm you agree to pay 9200 each month via airtime deductions for U-Insured hospital cash
insurance, please respond ""1"" to this SMS."
2. Two inverted comma get displayed for numeric value "1"

Test Data: Used MSISDN "256648945665" for check.

Expected Result:
SMS contents should get displayed as below:
1. "To confirm you agree to pay [XX] each month via airtime deductions for U-Insured UTL hospital cas
insurance, please respond "1" to this."
2. Only one inverted comma should get displayed for numeric value "1"

Wrong prompt' get displayed when Policy Terminated & again purchased hospital cash plan with
Individual,M-Sente,Monthly, User selected option 1.Free Insurance

Actual Result
1) Dialed USSD Short code *142*5#
2) Selected Option 1.Free Insurance
3) Message get displayed as below-
"No active free insurance this month. Use UTL voice, SMS or data to qualify for next month. 2x benefi
you use M-Sente. Buy hospital cover?"
1.Yes
2.No
4) Selected option 1.Yes
5) Next Prompt get displayed as - "Buy insurance"

Test Data
Used Customer Sim card 713108822 for testing

Expected Result
Message should get displayed - "You have already bought Hospital Cash insurance and your policy is a
Press 1. to view policy details.
SMS content get displayed incorrect for user,who has active Upsell coverage - for individual cover and
sente monthly Pay Method.

Actual Result:
1. User go to Tele Sale>>Create Policy.
2. Created Individual Policy and set pay method as M-Sente monthly.
3. Go to Premium deduction Form and paid the premium.
3. Go to SMS Log menu and Verifed displayed SMS content against MSISDN.

SMS content get displayed incorrect as below:

"Your full monthly premium of 5300 has been successfully deducted. Your U-Insured Hospital Cash pol
fully active through 02-MAR-17. Your cover is 100,000 per night in hospital. Dial *175# or call 100 for
info. Further deductions for next month will start soon."

Test Data:
Used MSISDN as '256713106717'

Expected Result:
SMS contents should get displayed as below:
"Thank you for paying your premium. Your U-Insured UTL Hospital Cash cover will be renewed until [en
date of renewed cover period]. For policy details, dial *185*1# or call 100."

Without confirmation "SMS/Mpin" Policy created through 'Agent' for "Hospital Cash plan", Family/Indivi
Cover with Monthly/yearly payment & details captured in CSD Screen.

Actual Result
1.Dialed USSD short code '*142*5#'
2.Main menu get displayed >>Option '5. Agent'
3.Entered client number >> Entered Client's name
4.Next prompt get displayed "Policy No. 256725304687-FRA-L-20170207 Congratulations, client has b
registered for U-Insured. To purchase insurance, press 1
5.Selected option 2.Buy for family >> 2.M-Sente, 15,800.00 UGX monthly
6.Next prompt get displayed "Do they understand they can pay premium from M-Sente account anytim
during the month? If not paid, it will be auto-deducted at end of the month.
1.Yes
2.No
7.selected option 1.Yes
8. "Policy No. 256725304687-HCP-U-20170207 In a few moments, customer will be invited to respond
SMS to confirm purchase.

Test data
Used MSISDN 725304687 for Testing

Expected Result
Policy should be purchased after SMS confirmation.
"SMS" content get displayed incorrect in SMS Log Report, User switched payment method 'Individual
cover,M-Sente monthly payment to Airtime'

Actual Result
1. User registered Hospital Cash Plan with MSISDN (713112812)
2. Entered MSISDN & Entered *123#
3. Select Opton "4.Client Services>>4.Change How To Pay>>1. Airtime, 9,200.00 UGX monthly
4. "I understand that 9,200.00 UGX will automatically be deducted in small amounts each day from m
airtime balance.~Confirm purchase?~1.Yes~2.No"
5.Selected Option 1.Yes, message get displayed as below - "You have successfully switched to airtime
payments. For full details, call 100 or visit www.utl.co.ug"
6.Login Coreapp>>Policy & Administration>>Tele sale>>Reports>>SMS Log
Message get displayed as below:-
"Monthly premium of 5300 will be deducted in small daily amounts from your airtime balance over the
month. Ensure you keep your airtime balance topped up."

Test Data
Used MSISDN 713112812 for testing

Expected Result
Message should get displayed in SMS Log Report as - "Your monthly premium of 9,200 will be deducte
20 daily amounts from your UTL airtime. Your first airtime deductions will occur after [DATE]."
"SMS" content get displayed incorrect in SMS Log Report , User switched payment method 'Family cov
Sente monthly payment to Airtime'

Actual Result
1. User registered Hospital Cash Plan with MSISDN (713112813)
2. Entered MSISDN & Entered *123#
3. Select Opton "4.Client Services>>4.Change How To Pay>>1. Airtime, 27,500.00 UGX monthly, Mes
get displayed as :- "I understand that 27,500.00 UGX will automatically be deducted in small amounts
day from my airtime balance.~Confirm purchase?~1.Yes~2.No"
4.Selected Option 1.Yes, message get displayed as below - "You have successfully switched to airtime
payments. For full details, call 100 or visit www.utl.co.ug"
1)Login Coreapp>>Policy & Administration>>Tele sale>>Reports>>SMS Log
Message get displayed as below:-
Message get displayed as below:-
"Monthly premium of 15800 will be deducted in small daily amounts from your airtime balance over th
month. Ensure you keep your airtime balance topped up."

Test Data
Used MSISDN 713112813 for testing

Expected Result
Message should get displayed in SMS Log Report as "Your monthly premium of 27,500 will be deducte
20 daily amounts from your UTL airtime. Your first airtime deductions will occur after [DATE].

SMS content get displayed incorrect for user who has active individual upsell policy and pay method is
Sente monthly.

Actual Result:
1. After successful payment, sms content get displayed as below:
"Thank you for paying your premium. Your U-Insured Hospital Cash cover will be renewed until 23-MAR
For policy details, dial *175# or call 100."

Test Data: Used MSISDN "256713106787" for testing.

Expected Result:
1. SMS content should get displayed as below:
"Thank you for paying your premium. Your U-Insured Hospital Cash cover will be renewed until 23-MAR
For policy details, dial *185*1# or call 100."
SMS content get displayed incorrect for user who has suspended individual upsell policy and pay meth
M-Sente monthly and 3 days before cover suspension period ends, "If renewal premium not received"

Actual Result:
1. SMS content get displayed as below:
"You have not yet paid the next premium to renew your UTL Hospital Cash Plan policy. Please pay 530
before 23-APR-17 to prevent your cover from being terminated."

Test Data:Used MSISDN "256713106788" for checks.

Expected Result:
1. SMS content should get displayed as below:
"You have not yet paid the next premium to renew your U-Insured Hospital Cash policy. Pay 5300 befo
APR-17] to prevent your cover from being terminated".

SMS does not get sent for user who has suspended individual upsell policy and pay method is M-Sente
monthly and 3 days before cover suspension period ends, "If renewal premium received".

Actual Result:
1. Renewal premium paid 3 days before cover suspension period ends.
2. Go to SMS Reminder process menu and set the date as 3 days before cover suspension period ends
3. Go to SMS Log menu and verified the SMS,
"SMS does not get sent for customer mobile number."

Test Data: Used Policy No. "256713106791-HCP-U-20170224" for testing.

Expected Result:
1. SMS Should get sent for customer mobile number as below:
"Thank you for paying your premium. Your U-Insured UTL Hospital Cash cover will be renewed until [en
date of renewed cover period]. For policy details, dial *175# or call 100."
Affter Policy renewal, 20 incorrect sms get sent to customer, who has active Upsell individual cover an
Airtime Pay Method.(In case of full premium paid)

Actual Result:
1. Created a policy with policy number "256713106798-HCP-U-20170225"
2. Go to menu "Premium Deduction Form" and entered 20 records to mark 20 airtime deductions agai
policy.
3. Set last processed date as "25-MAR-17" as Policy maturity date and renewed the policy by menu 'SA
Policy Renewal'
4. Go to SMS Reminder process menu,and set the date as: "25-MAR-17"
5. Go to SMS Log menu and searched for MSISDN: "256713106798"
6. 20 incorrect SMS get displayed as below,

"Only 0 of your 460 monthly premium for U-Insured Hospital Cash could be deducted. Coverage until 2
APR-17 reduced to 200000/night in hospital."

Test Data: Used MSISDN "256713106798" for testing

Expected Result:
Above explained sms should not get sent to customer mobile number after policy renewal.
3 days before cover suspension period ends, "If renewal premium not received". SMS does not get sen
customer mobile number,who has Individual hospital cash policy and pay method is M-Sente monthly.

Actual Result:
1. Created a policy with policy number "256713106804-HCP-U-20170227", where policy creation date
Feb-2017.
2. Go to Premium deduction form menu and made the payment on 27-Feb-17.
3. Go to Process due criteria menu and set the last processed date as policy maturity date which is 27
17, and renewed the policy using SA Policy Renewal menu.
4. Go to CSD menu and searched for MSISDN "256713106804".
5. Verified changed maturity date which get displayed as "27-APR-17", and policy status get displayed
"ACTIVE(INFORCE)"
6. Do not paid premium between 27-MAR-17 to 27-APR-17.
7. Go to Process due criteria menu and set the last processed date as policy maturity date which is 27
17, and renewed the policy using SA Policy Renewal menu.
8. Go to CSD menu and verified the Policy status, Policy status get displayed as "Suspended"
9. Now the suspension period of the policy is 28-APR-2017 to 27-MAY-2017.
10. Go to SMS Reminder Process menu and set the date as: 3 days before cover suspension period en
which is "24-MAY-17.
11. Go to SMS Log menu and searched for respective MSISDN,

"SMS does not get displayed"

Test data: Used MSISDN "256713106804" for checks.

Expected Result:
SMS should get displayed in sms log as below:
"You have not yet paid the next premium to renew your U-Insured Hospital Cash policy. Pay 5300 befo
MAY-17 to prevent your cover from being terminated".
Day before cover suspension period ends, "If renewal premium not received". SMS does not get sent f
customer mobile number,who has Individual hospital cash policy and pay method is M-Sente monthly.

Actual Result:
1. Created a policy with policy number "256713106804-HCP-U-20170227", where policy creation date
Feb-2017.
2. Go to Premium deduction form menu and made the payment on 27-Feb-17.
3. Go to Process due criteria menu and set the last processed date as policy maturity date which is 27
17, and renewed the policy using SA Policy Renewal menu.
4. Go to CSD menu and searched for MSISDN "256713106804".
5. Verified changed maturity date which get displayed as "27-APR-17", and policy status get displayed
"ACTIVE(INFORCE)"
6. Do not paid premium between 27-MAR-17 to 27-APR-17.
7. Go to Process due criteria menu and set the last processed date as policy maturity date which is 27
17, and renewed the policy using SA Policy Renewal menu.
8. Go to CSD menu and verified the Policy status, Policy status get displayed as "Suspended"
9. Now the suspension period of the policy is 28-APR-2017 to 27-MAY-2017.
10. Go to SMS Reminder Process menu and set the date as: Day before cover suspension period ends
is "26-MAY-17.
11. Go to SMS Log menu and searched for respective MSISDN,

"SMS does not get displayed"

Test data: Used MSISDN "256713106804" for checks.

Expected Result:
SMS should get displayed in sms log as below:
"You have not yet paid the next premium to renew your U-Insured Hospital Cash policy. Please pay 530
today or top-up M-Sente for an auto deduction tomorrow."

Day before cover suspension period ends, "If renewal premium received". SMS does not get sent for
customer mobile number,who has Individual hospital cash policy and pay method is M-Sente monthly.

Actual Result:
1. Renewal premium paid 1 day before cover suspension period ends.
2. Go to SMS Reminder process menu and set the date as 1 day before cover suspension period ends.
3. Go to SMS Log menu and verified the SMS,
"SMS does not get sent for customer mobile number."

Test Data: Used MSISDN "256713106803" for checks.

Expected Result:
1. SMS Should get sent for customer mobile number as below:
"Thank you for paying your premium. Your U-Insured UTL Hospital Cash cover will be renewed until [en
date of renewed cover period]. For policy details, dial *175# or call 100."
Evidence
/Screens Logged Date Resolve Retest
Severity Status AL owner
hot/refer by Logged Date failed?
ence

Swati USSD 21-Dec-16 Yes

Menus

Refer
Evidence
14 for
details /
ScreenSh P3
ots-
Evidences
21-
Dec.doc

AL to
resolve
 Shammi Core app 6-Jan-16 Yes

Refer
Evidence
1 & 2 for
details/
P2
Screensho
ts-
Evidences
6-Jan.doc

AL to
resolve
Swati Agent 18-01-2017 Yes
Upsell

NA P2

AL to
resolve
 Swati Agent 18-01-2017
Upsell

NA P1

AL to
resolve
 Shammi Inclusivity 24-Jan-16 Yes

NA P2

AL to
resolve
 Shammi Core App 24-Jan-16 Yes

NA P2

AL to
resolve
 Shammi Core App 24-Jan-16 Yes

NA P2

AL to
resolve
 Shammi Core App 24-Jan-16 Yes

NA P2

AL to
resolve
 Shammi Inclusivity 25-Jan-16

NA P2

AL to
resolve
 Shammi Core App 27-Jan-16

NA P3

AL to
resolve
Shammi Core App 27-Jan-16

NA P3

AL to
resolve
 Shammi Core App 27-Jan-16

NA P3

AL to
resolve
Shammi Core App 27-Jan-16

NA P3

AL to
resolve
 Swati Core app 23-Jan-17

NA P3

AL to
resolve
 Shammi Core app 30-Jan-17

Refer
Evidence
1 for
details/
Screensho P3
ts-
Evidences
30-
Jan.doc

AL to
resolve
Swati USSD 28-Jan
Menu

Refer
Evidence
1 for
details/Scr
P2
eenshots-
Evidences
28-
Jan.doc

Al to
resolve
 Shammi Core app 2-Feb-16

NA P3

AL to
resolve
Swati USSD 11-Feb-17

NA P2

AL to
resolve
 Swati Core App 13-Feb-17

NA P2

AL to
resolve
 Swati Core App 13-Feb-17

NA P2

AL to
resolve
Shammi Core App 23-Feb-17

NA P3

AL to
resolve
 Shammi Core App 24-Feb-17

NA P3

AL to
resolve
Shammi Core App 24-Feb-17

NA P1

AL to
resolve
 Shammi Core App 25-Feb-17

NA P2

AL to
resolve
 Shammi Core App 27-Feb-17

NA P1

AL to
resolve
 Shammi Core App 27-Feb-17

NA P1

AL to
resolve
Shammi Core App 27-Feb-17

NA P1

AL to
resolve
 Propose
Comment/Status d
solution

[AL Response 8-Feb]:

1.Issue Resolved
2.Policy number has been removed.

Actual result
1 Dialed USSD short code '*142*5#'
2.Main menu get displayed on screen
3.Selected option 2.Buy insurance>>3.Buy for family>>2.M-Sente, 15,800.00
UGX monthly
4.Next prompt get displayed as "I understand that I can pay the premium from
my M-Sente account anytime during the month. If don't pay, it will be auto-
deducted at end of the month.
1.Yes
2.No
5.Selected option 1.Yes
6.Prompt get displayed on Mobile screen "Connection problem or invalid MMI
code"

Expected result
Confirmation message should get displayed as below:-
You have signed up for U-Insured Hospital Cash Insurance. Policy details to
follow via SMS. For full details, call 100 or visit www.utl.co.ug"

[Retest : 8 Feb & 9 Feb, Used customer sim card '713108800' & Agent sim card
'713112698' ]
[AL Response 30 Jan] Resolved
[Teksolto: 30 Jan] Still issue are pending, Registerd for broken bone policy with
MSISDN "256713106699", Go to SMS Log menu and searched for MSISDN
"256713106699", Policy number and proposal number does not get displayed in
SMS Log.

[AL Respponse 6 Feb] Issue Resolved. Please Retest.

1.Client Registered Through 'Agent', "Individual,M-Sente monthly"
2.Log In core app
3.Select Policy & Administration>Tele Sale>Reports>SMS Log>Entered MSISDN
'725304690'
4.Message content get displayed as
SMS1: "Thank you for registering for U-Insured powered by Britam. For more
information, call 100.
SMS2 :You have signed up for UTL Hospital Cash Insurance. Policy details to
follow via SMS. For full details, call 100 or visit www.utl.co.ug
SMS3: You will be paid 100,000 UGX cash per night if you stay in hospital for 3 or
more nights in a row, up to 30 nights in a year.
SMS4: Hospitalisation for accidents covered immediately. Your full cover
(overnight hospital stays for any reason at any hospital) will be active 30 days
from now.

Expected Result
SMS should get displayed as - "Do they understand they can pay premium from
M-Sente account anytime during the month? If not paid, it will be auto-deducted
at end of the month. 1.Yes 2.No"

[Retest: 8 Feb, Used Agent Sim card :713112698]

[AL Response 27 Jan]
1.Policy will be issued after confirmation of the
customer via SMS
2.This is according to the process designed by Inclusivity.

[Teksolto: 25 Feb] Dependency on Airtime policy creation

[Nigel: 27 Jan] The SMS should only be triggered after 20 successful deductions
and not after each successful daily deductions. Also note that the premium
amount shown in the SMS should be 9,200and not 460 as is currently shown
(i.e. 460 x 20). Marked as "AL to resolve".

[AL Response 6 Feb] An appropriate SMS is firing after 20 successful deductions.

Please Retest

[Teksolto: 16 Feb]Issue retested And observations are below:

1. Paid premium does not get displayed in CSD Screen.(Used MSISDN
256713106777 for testing).
2. Once paid premium will display in CSD Screen then we can test this
defect,because without paid premium verification,we can not assume that how
much payment get received.and after verification we can check for SMS also.

[AL Response: 27 Feb] Each payment is visible on the CSD screen. Kindly retest
on the fresh policy

[Teksolto: 28 Feb]Issue retested And observations are below:

1. Paid premium does not get displayed in CSD Screen.(Used Policy No. -
256713106809-HCP-U-20170228 for testing).
2. Once paid premium will display in CSD Screen then we can test this
defect,because without paid premium verification,we can not assume that how
much payment get received.and after verification we can check for SMS also.
[AL Response 6 Feb] An appropriate SMS is firing after 20 successful deductions.
Please Retest

[Teksolto: 16 Feb]This defect is depend on defcet no. 275 fixes.Once defect no.
275 get resolve then we can test this defect.

[Teksolto: 25 Feb] Issue retested and observations are below:

Actual Result:(For Individual Policy)
After 20 successful deduction SMS get displayed as below:
"Your full monthly premium of 9200 has been successfully deducted. Your U-
Insured Hospital Cash policy is fully active through 25-MAR-17. Your cover is
100,000 per night in hospital. Dial *175# or call 100 for more info. Further
deductions for next month will start soon."

Expected Result:
"Full monthly premium of XX has been deducted. Your U-Insured Hospital Cash
policy is active until [DATE}. Cover: YY/night in hospital."

Note: XX = 9,200 (individual) OR 27,500 (family)

DATE = 1 month from renewal date
YY = 100,000
[AL Response 6 Feb] Issue has been resolved an appropriate messeage is firing
according to requirements.

[Teksolto: 16 Feb]This defect is depend on defcet no. 275 fixes.Once defect no.
275 get resolve then we can test this defect.

[Teksolto: 25 Feb] Issue retested and observations are below:

Actual Result:
1.Used MSISDN "256713106799" for testing.
2.Marked 2 airtime deductions against policy and renewed the policy.
3.After policy renewal, SMS get sent to customer Mobile Number as below:

"Your U-Insured Hospital Cash policy is fully active, but only 460 of your 9200
monthly premium could be successfully deducted. Your coverage for this month
has been reduced to AA per night in hospital. Dial *175# or call 100 for more
info. Further deductions for next month will start soon."

Expected Result:
1. As user marked 2 airtime deductions against policy and renewed the policy.
2. After policy renewal, SMS should get sent to customer Mobile Number as
below:

"Only 920 of your 9200 monthly premium for U-Insured Hospital Cash could be
deducted. Coverage until [DATE] reduced to [AA}/night in hospital."

Note: YY = cumulative amount of daily payments made during the previous

month
XX = 9,200 (individual)
DATE = 1 month from renewal date
AA = 100,000 x number of daily payments made / 20.
[AL Response 6 Feb] Issue has been resolved an appropriate messeage is firing
according to requirements.

[Teksolto: 16 Feb]This defect is depend on defcet no. 275 fixes.Once defect no.
275 get resolve then we can test this defect.

[Teksolto: 25 Feb] Issue retested and observations are below:

Actual Result:
1. Used MSISDN "256713106800" for testing.
2. Marked 2 airtime deductions against policy and renewed the policy.
3. After policy renewal, SMS get sent to customer Mobile Number as below:

"Your U-Insured Hospital Cash policy is fully active, but only 1375 of your 27500
monthly premium could be successfully deducted. Your coverage for this month
has been reduced to AA per night in hospital. Dial *175# or call 100 for more
info. Further deductions for next month will start soon."

Expected Result:
1. As user marked 2 airtime deductions against policy and renewed the policy.
2. After policy renewal, SMS should get sent to customer Mobile Number as
below:

"Only 2750 of your 27500 monthly premium for U-Insured Hospital Cash could
be deducted. Coverage until [DATE] reduced to [AA}/night in hospital."

Note: YY = cumulative amount of daily payments made during the previous

month
XX = 27,500 (Family)
DATE = 1 month from renewal date
AA = 100,000 x number of daily payments made / 20.
[Nigel: 27 Jan] SMS wording should be: "You have not yet paid the 1st premium
to activate your U-Insured Hospital Cash. Please ensure you have sufficient
balance to pay xx before [DATE]." Marked as "AL to resolve".
 Expected
Process Date for Expected
in completi Process Date for
Develop on of in QA completi
ment Develop on of QA
ment
Picked up TBD
for
developm
ent