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    Arnelc

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    Dianne Botecario
    The document discusses the operational management activities of McDonald's. It identifies 12 key OM activities: design of goods and services, quality management, process and capacity design, location strategy, layout design and strategy, job design and human resources, supply chain management, inventory management, scheduling, maintenance, and control systems. For each activity, it provides a brief description of McDonald's goals and strategies.

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    Arnelc

    Uploaded by

    Dianne Botecario
    22 views1 page
    The document discusses the operational management activities of McDonald's. It identifies 12 key OM activities: design of goods and services, quality management, process and capacity design, location strategy, layout design and strategy, job design and human resources, supply chain management, inventory management, scheduling, maintenance, and control systems. For each activity, it provides a brief description of McDonald's goals and strategies.

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    The document discusses the operational management activities of McDonald's. It identifies 12 key OM activities: design of goods and services, quality management, process and capacity design, location strategy, layout design and strategy, job design and human resources, supply chain management, inventory management, scheduling, maintenance, and control systems. For each activity, it provides a brief description of McDonald's goals and strategies.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    22 views1 page

    Arnelc

    Uploaded by

    Dianne Botecario
    The document discusses the operational management activities of McDonald's. It identifies 12 key OM activities: design of goods and services, quality management, process and capacity design, location strategy, layout design and strategy, job design and human resources, supply chain management, inventory management, scheduling, maintenance, and control systems. For each activity, it provides a brief description of McDonald's goals and strategies.

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    of 1

    ARNEL CELESTIAL

    HRM602P

    1.) Think of a food establishment that is familiar identify its operational


    management (OM) activities.

    MacDonalds

    Design of Goods and Services. McDonalds goal in this strategic decision area
    of operations management is to provide affordable products. As such, the serving
    sizes and prices of its products are based on the most popular consumer
    expectations.
    Quality Management. The company aims to maximize product quality within
    constraints, such as costs and price limits. McDonalds uses a production line
    method to maintain product quality consistency
    . Process and Capacity Design. McDonalds process and capacity design is
    centered on efficiency for cost-minimization that supports the companys
    strategies.
    . Location Strategy. McDonalds goal in this strategic decision area of operations
    management is to establish locations for maximum market reach.
    Layout Design and Strategy. McDonalds uses practicality for this decision area
    of operations management
    Job Design and Human Resources. McDonalds human resource strategies
    involve training for skills needed in the production line in restaurant kitchens or
    production areas
    Supply Chain Management. The firms global supply chain supports its various
    locations around the world. McDonalds has a strategy of supply chain
    diversification for this decision area of operations management.
    . Inventory Management. McDonalds goal for this strategic decision area of
    operations management is to minimize inventory costs while supporting
    restaurant operations.
    Scheduling. . McDonalds uses corporate conventions for scheduling, based on
    local market conditions and laws, as well as supply chain needs.
    . Maintenance. McDonalds lets restaurant managers or franchisees select
    maintenance service providers. However, for kitchen/production equipment,
    McDonalds Corporation also has certified/approved maintenance providers.

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