PDBS824

Panasonic
a
DBS 824
Section 700
Feature
Operation
(Applies to CPC-S Version 3.0

and CPC-M Version 3.2)
Version 3.0/3.2
Doc. No. 550X03601A Issued April 2000
Warning: This service information is designed for experienced repair techni-
cians only and is not designed for use by the general public. It does not contain
warnings or cautions to advise non-technical individuals of potential dangers in
attempting to service a product. Products powered by electricity should be ser-
viced or repaired only by experienced professional technicians. Any attempt to
service or repair the product or products dealt with in this service information
by anyone else could result in serious injury or death.
FCC Warning
This equipment generates, uses, and can radiate radio frequency energy, and, if not installed
and used in accordance with the instruction manual, may cause interference to radio commu-
nications. This equipment has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of FCC Rules, which are designed to provide reasonable
protection against such interference when operated in a commercial environment. Operation
of this equipment in a residential area is likely to cause interference, in which case the user
at his own expense will be required to take necessary measures to correct the interference.
Battery Recycling Statement
The following statement applies if you purchased backup batteries with your system.
The product you have purchased contains rechargeable batteries. The batteries are recycla-
ble. At the end of their useful life, under various state and local laws, it may be illegal to dis-
pose of these batteries into the municipal waste stream. Check with your local solid waste
officials for details on recycling options or proper disposal.
The information contained in this document is subject to change without notice and should not be
construed as a commitment by the Panasonic Telecommunication Systems Company (PTSC).
PTSC reserves the right, without notice, to make changes to equipment design as advances in
engineering and manufacturing methods warrant.
The software and hardware described in this document may be used or copied only in accordance
with the terms of the license pertaining to said software or hardware.
Reproduction, publication, or duplication of this manual, or any part thereof, in any manner,
mechanically, electronically, or photographically, is prohibited without permission of the
Panasonic Telecommunication Systems Company (PTSC).
Copyright 1995 by Panasonic Telecommunication Systems Company (PTSC)
Revised in April 2000.
All rights reserved.
ii
iii
Contents
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Chapter 1. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Answer Supervision for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Auto Day Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Auto Set Relocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Battery Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Call Forward ID Code for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Centrex/PBX Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Direct Inward System Access (DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Door Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Hunting Priority for VAUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Independent Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Off-Premises Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Power Failure Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Remote Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
Remote Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
Station Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Station Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
Trunk Name Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41
Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-42
Universal Night Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43
Voice Mail Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44
Revised April 2000 DBS 824-3.0/3.2-700 iii

VAU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45
VAU Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45
Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-46
Chapter 2. Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Attendant Assignment of Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Attendant Busy Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Attendant Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Attendant Control of Absence Messages,. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Attendant-Controlled Text Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Dial Tone Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
DSS/72. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Key Bank Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
One-Touch VM Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Station Lockout Code Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
System Time and Date Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Traffic Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Walking COS Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Chapter 3. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Key Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Auto-Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Call Coverage Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Call Duration Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Screened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Call Waiting/OHVA Text Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
CO Line Key Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
iv DBS 824-3.0/3.2-700 Revised April 2000

Delayed Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Dial 0 for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
EM/24 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Flexible Function (FF) Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
DSS/BLF Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Multi-CO (MCO) Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Multi-Line (ML) Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53
ML/MCO Separation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
Non-Appearing Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59
Offhook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60
One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62
One-Touch VM Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65
Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67
Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68
Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-70
Private Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-71
Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-72
Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-73
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-74
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-75
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78
Speed Dial Linking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-80
Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-81
Trunk-to-Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-82
Chapter 4. DSLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

DSLT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Direct Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Revised April 2000 DBS 824-3.0/3.2-700 v

Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Off-Hook Voice Announce (OHVA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Personal Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Chapter 5. SLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Auto-Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Direct Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
DTMF Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
vi DBS 824-3.0/3.2-700 Revised April 2000

Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Offhook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30
Appendix A: 2.0 Feature Update. . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
44-Series Phone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Added Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Directory Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Handset Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Off-Hook Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Separate Speaker Volumes for Internal vs. CO calls. . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Analog Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12
MSG (Message) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14
DSS/72 Console - Key Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16
EM/24 - Key Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-20
Modification to Toll Restriction Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-22
Key Telephone Installation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23
Desi Strip Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23
Key Telephone Wall Mounting Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23
Appendix B: 3.0 Feature Update . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Appendix C: 3.1 Feature Update . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Call Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1
Revised April 2000 DBS 824-3.0/3.2-700 vii

viii DBS 824-3.0/3.2-700 Revised April 2000
About This Manual
Software Versions Covered by This Manual
This manual covers all versions of the DBS 824.
Differences in feature availability or operation are noted within each feature

description.
If you are using this manual for a single DBS 824 system, make note of its
software version in the following table. This note may be referenced by
technicians or owners of the system.
Software version information for systems shipped with

this document
CPC-S Software Version __________
CPC-M Software Version __________
Organization
This manual contains detailed descriptions of DBS 824 features. The feature
descriptions are organized according to the following categories:
Feature Categories Description

System Features System Features are either available on a
system-wide basis or aid in the overall
administration of the DBS 824.
Attendant Features Attendant Features assist the attendant in
serving as a central answering point. In addition,
attendant features also provide special
capabilities for monitoring and programming
extensions.
Key Telephone Key Telephone Features are available to DBS
Features key phones. DBS key phones are proprietary
digital sets that provide feature access through a
combination of feature keys and access codes.
Digital Single-Line DSLT Features are available to Digital Single-
Telephone Line Telephones. DSLTs provide digital audio
(DSLT) Features quality and limited feature key access in a
single-line set.
Revised April 2000 DBS 824-3.0/3.2-700 ix

Single Line Telephone SLT Features are available to industry-standard
Features 2500 sets. Since SLTs are not equipped with
feature keys, most features are accessed by
using the dialpad and/or the switchhook.
Appendices Descriptions of several feature upgrades have
been added to the Appendices of this manual.
Please refer to the Appendices when instructed
to do so.
Purpose
The purpose of this manual is to provide an overview of feature operation and
requirements. Where applicable, the following types of information are
provided for each feature.
Types of information Purpose

Description The Description section provides an overview
of how the feature works and, in some cases,
what it is typically used for.
Operation The Operation section includes step-by-step
instructions on how to use the feature.
Hardware This section lists any special hardware that is
Requirements required to use the feature.
Related Programming The Related Programming section lists the
programming subsystems associated with the
feature.
Considerations This section provides details on feature
interactions and limitations.
x DBS 824-3.0/3.2-700 Revised April 2000

About This Manual List
List of Features
The following tables list the features available with the DBS 824.
Topic Page
System Features xii
Attendant Features xiii
Extension Features xiv
Revised April 2000 DBS 824-3.0/3.2-700 xi

List of Features
Table 1. System Features
Feature CPC-S CPC-M

Account Codes: Non-verified x x
Account Codes: Verified x x
Answer Supervision for Voice Mail x x
Auto Day Mode x x
Auto Set Relocation x x
Background Music x x
Battery Alarm x x
Battery Backup x x
Call Forward ID Code for Voice Mail x x
Centrex/PBX Compatibility x x
Direct Inward System Access (DISA) x x
Direct Trunk Access x x
Distinctive Ringing x x
Door Box x x
DP to DTMF Signal Conversion x x
Hunting Priority for VAUs x x
Independent Timers x x
Key Bank Hold x x
Least Cost Routing x x
Music-on-Hold x x
Music-on-Hold Internal Source x
Night Service (2 Modes) x x
Off-Premises Extension x x
Paging x x
Power Failure Transfer x x
Remote Maintenance x x
Station Class of Service x x
Station Hunting: Terminal, Distrib- x x
uted, Longest Idle
Station Message Detail Recording x x
(SMDR)
Toll Restriction x x
Trunk Groups x x
Trunk Name Assignment x x
xii DBS 824-3.0/3.2-700 Revised April 2000

Feature CPC-S CPC-M

Trunk Queuing x x
Universal Night Answer x
Voice Mail Ringing x x
VAU (Voice Announce Unit) x x
VAU Port Assignment x x
Walking TRS Class of Service x x
Table 2. Attendant Features
Feature CPC-S CPC-M

Alternate Attendant x x
Attendant Assignment of Speed Dialing x x
Attendant Busy Override x x
Attendant Call Park x x
Attendant Control of Absence Mes- x x
sages, Call Forwarding, and DND
Attendant-Controlled Text Assignment x x
Attendant Groups x x
Dial Tone Disable x x
DSS/72 x x
Headset Operation x x
One-Touch VM Transfer x x
Station Lockout Code Assignment x x
System Time and Date Control x x
Traffic Measurement x x
Walking COS Confirmation x x
Revised April 2000 DBS 824-3.0/3.2-700 xiii

List of Features
Table 3. Extension Features
Feature CPC-S CPC-M

Absence Message x x
Auto-Repeat Dial x x
Auto Redial x x
Busy Override x x
Call Coverage Groups x x
Call Duration Display x x
Call Forwarding x x
Call Hold: Exclusive and System x x
Call Park x x
Call Pickup: Direct and Group x x
Call Transfer: Blind and Screened x x
Call Waiting x x
Call Waiting/OHVA Text Reply x x
Camp-on x x
CO Line Key Trunk Access x x
Conference Calls x x
Delayed Ringing x x
Dial 0 for Attendant x x
Direct Trunk Access x x
Do-Not-Disturb (DND) x x
EM/24 Console x x
Flexible Function (FF) Keys x x
Handsfree Answerback x x
Handsfree Operation x x
Headset Operation x x
Intercom Calling x x
Last Number Redial x x
Line Appearances x x
DSS/BLF Appearances: Direct Line x x
(DL) Appearances
DSS/BLF Appearances: Multi-CO x x
(MCO) Appearances
DSS/BLF Appearances: Multi-Line x x
(ML) Appearances
xiv DBS 824-3.0/3.2-700 Revised April 2000

Feature CPC-S CPC-M

ML/MCO Separation x x
Meet-Me Answer x x
Message Waiting/Callback Request x x
Non-appearing Outside Line x x
Offhook Signaling x x
Off-Hook Voice Announce (OHVA) x x
One-Touch Keys x x
One-Touch VM Access x x
Onhook Dialing x x
Pooled Trunk Access x x
Prime Line Preference x x
Private Line x x
Reminder Call x x
Ringing Line Preference x x
Saved Number Redial x x
Speed Dial Linking x x
Speed Dialing: System and Personal x x
Speed Dialing Add-On Mode x
(Expanded Range)
Station Lockout x x
Trunk-to-Trunk Transfer x x
Revised April 2000 DBS 824-3.0/3.2-700 xv

List of Features
xvi DBS 824-3.0/3.2-700 Revised April 2000

Chapter 1. System Features
This chapter contains detailed descriptions of DBS 824 System Features.
System Features are either available on a system-wide basis or aid in the
overall administration of the DBS 824.
This chapter covers the following topics:
Topic Page
Account Codes 1-3
Answer Supervision for Voice Mail 1-6
Auto Day Mode 1-7
Auto Set Relocation 1-8
Background Music 1-10
Battery Backup 1-12
Call Forward ID Code for Voice Mail 1-12
Caller ID 1-13
Direct Inward System Access (DISA) 1-14
Direct Trunk Access 1-17
Distinctive Ringing 1-17
Door Box 1-18
DP to DTMF Signal Conversion 1-20
DP to DTMF Signal Conversion 1-20
Hunting Priority for VAUs 1-21
Independent Timers 1-22
Least Cost Routing (LCR) 1-23
Music-on-Hold 1-24
Night Service 1-25
Off-Premises Extension 1-27
Paging 1-28
Power Failure Transfer 1-29
Remote Maintenance 1-31
Station Class of Service 1-33
Station Hunting 1-34
Station Message Detail Recording (SMDR) 1-37
Toll Restriction 1-38
Trunk Groups 1-40
Revised April 2000 DBS 824-3.0/3.2-700 1-1

Topic Page
Trunk Name Assignment 1-41
Trunk Queuing 1-42
Universal Night Answer 1-43
Voice Mail Ringing 1-44
VAU 1-45
VAU Port Assignment 1-45
Walking TRS Class of Service 1-46
1-2 DBS 824-3.0/3.2-700 Revised April 2000

System Features Account Codes
Account Codes
You can assign account codes to clients to facilitate billing and to track call
dates and times, numbers called, and outside line numbers used. This
information is printed for each account on the SMDR record.
Non-Verified Account Codes

(CPC-S and CPC-M)
Description
Non-verified account codes can be forced or voluntary, depending on
extension programming.
With voluntary account codes, the user is not forced to enter an account code
before making a call. With forced account codes, the user must enter an
account code before accessing an outside line.
Non-verified account codes can be assigned to incoming and outgoing calls.

To assign an account code to an outgoing call, the user enters the account
code before making the call or during the call. To assign an account code to
an incoming call, the user enters the account code during the call.
To enter an Account Code before dialing:
1. Press the ON/OFF key.
The phone issues intercom dial tone.
The ON/OFF LED lights.
2. Press the AUTO key, then press #.
Enter Account # appears on the display.
If you are using a Single Line Telephone (SLT), dial #7.
3. Enter the Account Code (up to 10 digits).
4. Press #.
Entered Account # appears on the display.
5. Press a vacant CO key or dial a trunk access code.

Account Codes System Features
6. Dial the telephone number.
To enter an Account Code during an outside call:
1. Press the AUTO key.
2. Press #.
Enter Account # appears on the display.
3. Enter the Account Code (up to 10 digits).
The Account Code entered appears on the display.
4. Press #.
Hardware Requirements
An SMDR printer or external call accounting system is required to collect
account code records.
Related Programming
FF3 (Extension): Forced Account Codes
Considerations
SLTs cannot assign account codes during a call.
Verified Account Codes

(CPC-S and CPC-M)
Description
Extensions with the Verified Account Codes feature enabled are restricted
from making outside calls without the user first entering a valid Account
Code. After a valid Account Code is entered, the Toll Restriction Service
(TRS) type assigned to the code is substituted for the extension TRS type,
thus temporarily allowing calls based on the new TRS type.
Extensions with the Verified Account Codes feature disabled can place
outside calls based on the TRS type assigned to the extension. If a user wishes
to place a call that would normally be restricted at the extension, the user can

System Features Account Codes
enter a valid Verified Account Code to upgrade the TRS type assigned to the
extension.
Operation
1. Pick up the handset.
2. Dial #11.
3. Enter the four-digit Account Code.
4. Press #.
5. Press an available CO key or dial a trunk access code.
The phone issues outside dial tone.
The Verified Account Code TRS type remains in effect until the call is
completed.
Related Programming
FF1 (System): Verified Forced Account Codes
FF1 (System): Toll Restriction for Verified Forced Account Codes
FF3 (Extension): Forced Account Codes
FF7 (TRS): Toll Restrictions
An SMDR printer or external call accounting system is required to collect
account code records.
Considerations
Verified account codes are for outgoing calls only.
The maximum number of verified account codes is 100.
Each verified account code must consist of 4 digits.

Answer Supervision for Voice Mail System Features
0000 cannot be used for a verified account code.
Verified account codes do not override station lockout.
Verified account codes do not override Least Cost Routing (LCR) settings.
Answer Supervision for Voice Mail

(CPC-S and CPC-M)
Description
This feature allows the DBS 824 to send an answer signal to third-party voice
mail systems. Sending an answer signal provides quicker response time
between the DBS 824 and the voice mail system.
The following programming can be performed from an attendant phone or

any other phone that has entered the programming access code.
To assign an answer signal code:
2. Press the PROG key.
3. Enter #94.
4. Enter the Answer Signal Code (1 to 5 digits).
5. Press the HOLD key.
To view an answer signal code:
2. Press the CONF key.
3. Dial #94.
Considerations

System Features Auto Day Mode
The digits used for the answer signal code are determined by the
requirements of the voice mail system.
If the called extension does not answer and is forwarded to voice mail, the
DBS 824 sends a call forward ID code back to the voice mail system.
During transmission of the answer signal code, other DTMF digits and
functions from the DBS 824 extension are ignored.
Auto Day Mode

(CPC-S and CPC-M)
Description
Auto Day Mode allows the DBS 824 to go into day mode automatically.
The DBS 824 can also be programmed to go into night mode automatically
(see Night Service, page 1-25).
If only one of the auto modes is turned on, the DAY/NIGHT1/NIGHT2

toggle key or the DAY, NIGHT1 or NIGHT2 key is used to turn off the auto
mode. For instance, if night mode has been activated automatically, the
attendant must press the DAY/NIGHT1/NIGHT2 key or DAY to go into day
mode. (Note: You must wait at least 3 minutes delay after the automatic mode
is activated before manually changing the mode. Otherwise the system will
immediately revert back to the automatic mode.)
If only one of the auto modes is turned on, the DAY/NIGHT1/NIGHT2

toggle key, NIGHT1 key, or NIGHT2 key can also be used to go into an auto
mode before the scheduled time. If auto day and both auto night modes are
turned on, themanual mode keys cannot be used.
Related Programming
FF1 (System): Automatic Day Mode Start Time
FF1 (System): Automatic Night Mode Start Time
FF1 (System): Automatic Night2 Mode Start Time
Considerations
If both auto modes are set, the starting times must differ by at least one
hour.

Auto Set Relocation System Features
When one auto mode is turned on, the mode cannot be reset by the DAY/
NIGHT1/NIGHT2, NIGHT key or NIGHT2 key until 3 minutes after the
auto mode is activated. (When both auto modes are set, the mode keys
cannot be used.)
If mode keys are not assigned, the access codes #520 (DAY/NIGHT1/
NIGHT2 toggle), #521 (Day), #522 (Night1) and #523 (Night2) can be
used instead.
Auto Set Relocation

(CPC-S and CPC-M)
Description
Auto Set Relocation can be used to relocate the program settings of one
extension to another extension.
Auto Set Relocation is commonly used when extension users want to trade
work areas. For example, if Extensions A and B are going to switch
office locations, Auto Set Relocation enables them to switch telephone
settings without re-programming.
Operation
Before a phone can be relocated, it must be assigned an Auto Set Relocation
code. See Related Programming for the program address used to set up the
Auto Set Relocation Code.
The following example illustrates how the program settings for extensions
200 and 300 could be switched.
To Transfer Extension Settings from 200 to 300:
1. At extension 200, pick up the handset.
2. Press #10.
3. Dial extension number 300.
4. Enter the four-digit auto set relocation code assigned to extension 300.
5. Replace the handset.
All programmed extension features, TRS, and LCR settings from 200
are transferred to 300.

System Features Auto Set Relocation
Extension 300 is placed out of service.
To Reactivate Extension 300:
1. Unplug the extension cable from 300.
2. Reconnect the cable.
Extension 300 assumes all extension features, TRS, and LCR settings that
were initially assigned to 200.
Related Programming
FF3 (Extension): Auto Set Relocation Code
Considerations
The following types of data can be transferred using this feature:
- TRS type settings
- Ring settings (trunk line, remote ringing, day/night)
- FF key data
- Extension numbers and names
- Absence messages
- Call forward settings
- Message waiting
- All settings and data defined by programming.
Settings may not be transferred between extensions of different types. In

other words, an SLT and a KTEL cannot exchange program settings.
Attendant 1 is excluded from this feature.

Background Music System Features
Background Music
(CPC-S and CPC-M)
Description
If your system is set up to provide Background Music, music can be played
from the speakers of idle telephones. If a call is made to an extension
receiving Background Music, the music stops and the phone rings.
Background Music is also interrupted when the phone goes offhook.
The system can also provide music-on-hold using the Background Music
source or a separate music source. If Music-on-Hold is provided, callers
automatically hear music when they are placed on hold. (See page 1-24 for
more information on Music-on-Hold.)
Operation
To turn Background Music on:
2. Dial #53.
BGM ON appears on the display.
The ON/OFF LED goes off.
To turn Background Music off:
2. Dial #53.
BGM OFF appears on the display.

System Features Battery Alarm
The date and time appear on the display.
Related Programming
FF1 (System) Extension Class of Service Setting
FF3 (Extension) Extension Class of Service Assignment
Considerations
The music source must be purchased separately. It is not provided with the
DBS 824.
If a single music source is used for both music-on-hold and background

music, the music source connects to CN6 on the front of the CPC card. If a
separate music source is used for background music and music-on-hold,
background music connects to the CN6 on the CPC-M card and music-on-
hold connects to CN8 on the CPC-M card. See Installation (Section 300)
for instructions.
The input impedance for the music source is 10k ohms.
The maximum input level is 10 dB.
Battery Alarm
(CPC-S and CPC-M)
Description
The DBS 824 will display BATTERY ALARM on the attendant phone
when the system reverts to battery power.

Battery Backup System Features
Battery Backup
(CPC-S and CPC-M)
Description
The DBS 824 uses two 12-volt batteries. The backup batteries are connected
in a series circuit, using cables provided with the DBS 824. With maximum
traffic, the backup batteries last up to 40 minutes. The backup batteries should
be replaced about every 3 years.
Call Forward ID Code for Voice Mail

(CPC-S and CPC-M)
Description
Call Forward ID Code for Voice Mail allows users to call forward to a third-
party voice mail system. The ID Code sends the digits that are required by the
voice mail to identify the DBS 824 extension and allow it to retrieve
messages.
ID Codes can be set from any key phone.
Operation
To set a Call Forward ID Code for Voice Mail:
3. Press *.
4. Enter the extension number.
5. Enter the digits to be forwarded to voice mail.
To clear the ID Code:

System Features Caller ID
3. Press *.
Considerations
External callers do not hear the tones sent to voice mail, but internal callers
do.
The Extension Copy program (FF9 2# 1-24# 1-24##) should not be used
to copy extension settings that include a Call Forward ID Code. Copying
extension settings in this manner allows the copy destination to retrieve
the messages of the copy source. For example, if you copy extension
settings from extension 200 to extension 300, extension 300 can retrieve
200s messages. Extension 300 can retrieve 200s messages because the
Call Forward ID Code for 200 is also assigned to 300.
Caller ID
(CPC-S and CPC-M)
Description
The DBS 824 supports Caller ID (CID), a service offered by local central
offices, sends calling number information from the local CO to the DBS 824.
Users who have display telephones can see CID information as incoming
calls ring at their extension and can have access to previous calls via the call
log feature.
Caller ID Call Log

(CPC-S and CPC-M)
Description
The Call Log keeps a record of Caller ID calls to individual phones. The Call
Log allows users to view Caller ID calls that have been sent to their phone.

Centrex/PBX Compatibility System Features
Users can assign an FF key to flash when there are new entries in the log.
When the user presses the key to access the log, the LED turns off.
Call Logs can be assigned to both attendant and non-attendant extensions.
Centrex/PBX Compatibility
(CPC-S and CPC-M)
Description
Centrex/PBX Compatibility allows the DBS 824 to be connected to centrex
or PBX lines.
The DBS 824 supports up to 8 access codes for dialing centrex or a PBX.
These access codes allow the DBS 824 SMDR output to exclude the number
dialed to reach a centrex or PBX line.
The DBS 824 also supports transmission of a flash signal over the centrex or
PBX link.
Related Programming
FF1 (System): PBX Access Code(s)
FF2 (Trunks): Trunk Type
FF8 (Least Cost Routing): LCR Add Tables
Considerations
The LCR Add Table can be used to prefix digits for outgoing calls through
Centrex.
Direct Inward System Access (DISA)

(CPC-S and CPC-M)
Description
Direct Inward System Access (DISA) gives off-site users dial-in access to the
DBS 824. Users access DISA by dialing in on the DISA trunk.

System Features Direct Inward System Access (DISA)
For security reasons, one incoming DISA code may be assigned. If an

incoming code is assigned, it must be entered as soon as the DISA trunk
answers.
Two outgoing DISA codes are assigned (1111 and 9999 by default). One of
the two outgoing codes must be entered before the user dials an outgoing call.
Operation
To make a DISA call to an extension:
1. Dial the DISA trunk number.
2. Once you hear DISA tone from the DBS 824, enter the 4-digit DISA code
(if an incoming DISA code is assigned).
If the incoming DISA code is not assigned, proceed to the next step.
3. Dial the extension number.
To make a DISA call to an outside number:
1. Dial the DISA trunk number.
2. Once you hear DISA tone from the DBS 824, enter the 4-digit DISA code
(if an incoming DISA code is assigned).
If the incoming DISA code is not assigned, proceed to the next step.
3. Dial #7 plus the 4-digit outgoing DISA code.
Two outgoing DISA codes are assigned. Either may be used after the #7.
4. Dial the number of the trunk group you want to use (81-86 or 9).
5. Dial the desired telephone number.
Related Programming
FF1 (System): Direct Inward System Access (DISA) Call ID Code
FF1 (System): DISA Outbound Call ID Code 1
FF1 (System): DISA Outbound Call ID Code 2
FF2 (Trunk): DISA Auto Answer
FF2 (Trunk): DISA Start Time

Direct Inward System Access (DISA) System Features
FF2 (Trunk): DISA End Time
To program an incoming code from an attendant phone:
In addition to the DISA ID Setting in FF1, the following procedure can be

used to program an incoming code.
3. Dial #7.
4. Enter the DISA code.
An MFR card is required for DISA (either the 2-circuit MFRU Circuit
Card VB-42431 or the 8-circuit MFR Circuit Card VB-43431). The MFR
card is required to detect DTMF tones entered via the DISA connection.
CT1 (CO Tone 1; also labeled VR1) controls the ringing volume of DISA
calls to extensions when the MFR 8-circuit VB-43431 circuit card is used..
VR1 (also labeled MOH) controls the ringing volume of DISA calls to
extensions when the 2-circuit MFRU VB-42431 circuit card is used. See
the DBS 824 Installation Manual (Section 300) for more information.
Considerations
DISA can be used to access extensions as well as outside numbers.
Once an incoming DISA code is entered, you cannot blank it out without
entering the programming mode.
Busy override cannot be used for a DISA line.

System Features Direct Trunk Access
Direct Trunk Access

(CPC-S and CPC-M)
Description
Extensions can access a specific trunk for outgoing calls. Extensions can also
use Direct Trunk Access to test trunks or to access data trunks.
Operation
1. Press the ON/OFF key:
2. Dial 88, then enter the desired line number (01-08).
CO TALK #XX (where XX is the line number) appears on the

display.
The number appears on the display.
4. Complete the call and replace the handset.
Considerations
You cannot use the Direct Trunk Access feature if you are holding a call
that does not appear on a CO line key.
Distinctive Ringing
(CPC-S and CPC-M)
Description
Distinctive trunk call ringing patterns can be set up for each extension using
the Distinctive Ringing feature. Distinctive Ringing allows users to determine
which extension is ringing when several telephones are in the same area. If no

Door Box System Features
distinctive ringing pattern is set, the extension rings based on the incoming
ring pattern assigned to the trunk.
Related Programming
FF3 (Extension): Extension Ring Pattern
Considerations
One of several ringing patterns can be selected.
The ringing patterns are different for key phones and SLT/OPX phones.
Door Box
(CPC-S and CPC-M)
Description
Door Boxes (also called Door Phones) and door openers work together. The
Door Box is an intercom that allows visitors to announce their presence from
the office door. The door opener enables a user to unlock the door using a
telephone. Door openers are not sold by Panasonic; they can be purchased
separately from an electronics dealer. The Door Box is installed through the
Door Box Adapter (VB-43711) connected to a digital port.
Operation
To Open a Door When Talking to the Door Box:
1. Answer the Door Box. (Door Box calls ring in on a dedicated FF key.)
2. Press #80followed by the Door Box access code (9999 by default)

followed by * while connected to the Door Box extension.
The door opens automatically.
To Open a Door When Not Talking to the Door Box:

System Features Door Box
2. Dial #80.
3. Dial the Door Box Access Code.
4. Dial the Door Box Extension Number.
5. Dial *.
Related Programming
FF4 (Ringing and Hunt Groups): Ringing Assignments (all)
FF1 (System Programming): Door Phone Assignments (All)
The Door Box feature requires a Door Box Adaptor (VB-43711), Door
Box (Door Phone) (VA-43705), and door opener. The door opener can be
purchased from an electronics dealer.
One Door Box can be connected to a Door Box Adaptor.
Each Door Box Adaptor uses one digital extension port.
Considerations
The Door Box extension cannot take part in conference calls or be
overriden.
Door Box calls cannot be call forwarded or be hunting or coverage group

members.
The Door Opener can be set to open for 2 to 12 seconds.
While the Door Opener is functioning, a call from another Door Box
cannot be answered.

DP to DTMF Signal Conversion System Features
DP to DTMF Signal Conversion

(CPC-S and CPC-M)
Description
This feature allows an extension user to switch from DP to DTMF signaling
when using a DP trunk.
For instance, if a user dials into a voice mail system using a DP trunk, the user
can switch to DTMF signaling to communicate with the voice mail system.
DTMF tones can be sent either during the call or while the call is being
dialed.
Operation
To switch from dial pulse to DTMF dialing, press * or #.
Related Programming
FF2 (Trunk): DTMF/Pulse Dialing for Trunks
Considerations
DTMF dialing remains in effect for the duration of the call. Pulse dialing is
restored when the handset is replaced.
Once DTMF dialing is invoked, the user cannot switch back to pulse
dialing without disconnecting the call.
Changing from dial pulse to DTMF is possible even if the * or # key is

programmed for speed dialing.

System Features Hunting Priority for VAUs
Hunting Priority for VAUs

(CPC-S and CPC-M)
Description
This feature allows hunting priority to be assigned to calls that overflow from
the hunt group to the VAU. If the caller hears the VAU message and then
decides to dial back into the hunt group, he or she is placed before other calls
that have just entered the hunt group queue. For an illustration of the flow of
calls, see Figure 1-1.
Figure 1-1. VAU hunting priority
CO
Direct
Trunk Call
to the Hunt Group
Pilot Number
Calls that transfer

back into the hunt group
are placed at the top
of the queue.
Hunt
Group
Queue
VAU
Hunt Group
Related Programming
FF3 (Extension): VAU Port Assignment

Independent Timers System Features
FF3 (Extension): VAU Hunting Priority
Considerations
The following call types are routed to the first VAU message:
- Trunk calls
- Transferred trunk calls
- Intercom calls
- Transferred intercom calls.
All recalls are routed to the second VAU message.
Independent Timers
(CPC-S and CPC-M)
Description
The DBS 824 provides separate timers for Call Forwarding-No Answer, CO
Delayed Ring, Extension Delayed Ring, and Hunt Group--No Answer.
The Call Forwarding-No Answer timer determines how long a call will ring
an extension before forwarding.
The CO Delayed Ring and Extension Delayed Ring timers determine how
long a call will ring an extension before ringing other extensions assigned the
delayed ringing.
The Hunt Group-No Answer timer determines how long a call will ring an
idle member of a hunt group before hunting to the next idle group member.
Related Programming
FF1 (System): Call Forward--No Answer Timer
FF1 (System): Central Office Delayed Ring Timer
FF1 (System): Extension Delayed Ring Timer
FF1 (System): Hunt Group No Answer Timer

System Features Least Cost Routing (LCR)
Least Cost Routing (LCR)

(CPC-S and CPC-M)
Description
Least cost routing (LCR) automatically selects the least expensive route
available for toll calls. LCR is accessed by dialing 9 before placing a call.
Related Programming
Primary Program Areas:
FF1 (System): Least Cost Routing (LCR) Access
FF3 (Extension): Forced Least Cost Routing
FF8 (LCR): Time Priority RouteTables
FF8 (LCR): LCR Trunk Group Tables
FF8 (LCR): Least Cost Routing Area Codes
FF8 (LCR): Special LCR Area Codes
FF8 (LCR): Least Cost Routing (LCR) Office Codes
FF8 (LCR): Special LCR Office Codes Tables
Other Program Areas:
FF8 (LCR): LCR Add Tables
FF8 (LCR): LCR Delete Tables
Considerations
If LCR is enabled, ML and MCO keys can be assigned for trunk group 89.
However, the FF keys will not light.
If the LCR feature is deactivated, Pooled Trunk Access is selected

automatically.
Your system can be programmed to use the LCR feature for all outgoing
calls.

Music-on-Hold System Features
Music-on-Hold
(CPC-S and CPC-M)
Description
The DBS 824 can provide Music-on-Hold to parties on hold on a CO line.
The Music-on-Hold feature can also be used to play announcements or
advertisements if desired.
The system can provide Music-on-Hold with the internal MOH resource on
systems using the MFR card option (CPC-M only). See Background Music
on page 1-10 for more information.
The music source must be purchased separately. It is not provided with the
DBS 824.
If a single music source is used for both Music-on-Hold and background

music, the music source connects to the CN6 on the CPC. If a separate
music source is used for background music (CPC-M only), it connects to
CN6 and music-on-hold connects to CN8. See Installation (Section 300)
for instructions.
The input impedance for the music source is 10k ohms.
The maximum input level is 10 dB.
Important: A license may be required from the American Society of

Composers, Authors, and Publishers (ASCAP) or similar organizations to
transmit radio or recorded music through the Music-On-Hold feature.
Panasonic Communications & Systems Company, its distributors, and
affiliates assume no liability should users of Panasonic equipment fail to
obtain such a license.
Related Programming
FF1 (System): Music-On-Hold Sound Source

System Features Night Service
Night Service
(CPC-S and CPC-M)
Description
The Attendant can switch the system between Day and two Night Modes for
answering outside calls. It is also possible to program the system to
automatically switch between night and day modes.
While in a Night Mode (generally used at night or any time when your office
is closed), incoming calls can ring at selected extensions (a night watchmans
extension, for example), an extension connected to an answering machine, or
to a Universal Night Answer point. Universal Night Answer (UNA) is used to
allow calls to be picked up from any extension.
See page 1-43 for information on setting a UNA point.
See Auto Day Mode (page 1-6) for information that allows automatic
switching between day and night modes.
Operation
To switch to a Night Mode:
2. Dial #522 for Night1 mode or #523 for Night 2 mode. (Note: #520
can be used to toggle between Day, Night1 and Night2 modes.)
NIGHT MODE or NIGHT2 MODE appears on the display.
To switch to Day Mode:

Night Service System Features
2. Dial #521. (Note: #520 can be used to toggle between modes.)
DAY MODE appears on the display.
Related Programming
FF1 (System): Extension Class of Service Setting
FF1 (System): Ring Patterns for UNA Terminals (M, C, & B)
FF3 (Extension): Extension Class of Service Assignment
FF4 (Ringing and Hunt Groups): CO Day Ring Assignments
FF4 (Ringing and Hunt Groups): CO Night Ring Assignments
FF4 (Ringing and Hunt Groups): CO Night2 Ring Assignments
Calls during Night Mode are often indicated by external paging speakers or
an external ringing device, such as a night bell. External paging and
ringing devices are not provided with the DBS 824; they must be
purchased separately.
Considerations
Day, Night and Night 2 modes can be assigned to FF keys on an attendant
phone. The attendant can switch between Day, Night and Night 2 modes
simply by pressing the appropriate key. The FF key lights red when the
system is in the assigned mode. Alternatively a DAY/NIGHT1/NIGHT2
toggle mode kay can be assigned. Pressing thekey toggles the mode. When
in Day mode, theFF key LED is not lit. When in NIGHT1 mode, the LED
lights red. When in NIGHT2 mode, the LED lights green.
If the same mode key is assigned on different attendant positions, each key
indicates the current mode. For instance, if a NIGHT1 key is assigned for
two attendants, both light when in NIGHT1 mode.
If the system is programmed to switch between night and day modes

automatically, you cannot switch between modes by using the #520/#521/
#522/#523.

System Features Off-Premises Extension
Off-Premises Extension
(CPC-S and CPC-M)
Description
SLTs that are located in remote locations can be connected to the DBS 824
through the Off-Premises Extension (OPX) Adaptor.
Off-premise phones can be connected through a direct line to the DBS 824 or
through the central office, depending on how far they are from the main
cabinet. For specifications, see Installation (Section 300).
Operation
Feature operation for OPX extensions is the same as for local SLTs connected
to the DBS 824.
Related Programming
FF3 (Extension): Terminal Type
One OPX Adaptor (VB-43702) is required for each OPX extension.
When OPX extensions are connected through the central office, an

external ringer supply may be required. If required, the ringing supply is
connected to the OPX Adaptor.
Considerations
Up to 6 OPX extensions can be connected to a system.
The DBS 824 side of the OPX Adaptor is connected to a digital extension
port.

Paging System Features
Paging
(CPC-S and CPC-M)
Description
Internal paging is accomplished through the speakers of your systems key
phones. The Paging feature allows you to contact someone temporarily away
from an extension, give instructions to an entire group, or communicate with
several people at once. If an external paging system is connected to your
system, pages can also be sent through its speakers.
The Paging feature can also be programmed to time out after sixty seconds.
When a page call times out, a busy tone is sent to the extension that initiated
the page.
Operation
To use the Paging feature:
2. Press #, then enter the number of the desired Paging Group (00-07).
The EXT LED lights.
3. Make your announcement.
Related Programming
FF1 (System): Page Duration
FF1 (System): External Page Interface Control for Paging Groups
FF3 (Extension): Page Group (0-7) Extensions
External relays and an amplifier are required for external paging.
Considerations

System Features Power Failure Transfer
If an external paging system has been connected to Paging Groups 00-07,

pages can be made through the external speakers. Voice Paging can also be
heard over the extensions in groups 00-07.
An extension can belong to more than one paging group.
A maximum of eight Paging Groups can be assigned to a system.
Additional pages cannot be sent when someone is paging group 00. In fact,
if you page group 00 while other extensions are paging groups 01-07, the
latter operations will be terminated, and Page Overridden will appear on
your display.
Paging cannot be heard at busy extensions or at extensions for which the

Do Not Disturb, Call Forwarding, or Absence Message feature is activated.
You can answer Paging from an idle extension by dialing the Meet-Me
Answer code (77).
The Meet-Me Answer feature cannot be used at an extension that is off-

hook at the time of the Paging Call, even if the extension later goes
onhook.
The Meet-Me Answer feature cannot be used with Paging Group 00.
Power Failure Transfer

(CPC-S and CPC-M)
Description
This feature provides telephone service to a limited number of SLTs during a
power failure. The SLTs are connected to the CO via a Power Failure Unit
(PFU).
In the event of a power failure, the power failure extensions have dial tone
directly from the CO; system features and restrictions do not apply.
Power Failure Unit (VA-43703)
An SLT that will be connected to the PFU

Power Failure Transfer System Features
A Single Line Telephone Adapter (VB-40709) is required to provide

analog ports to the PFU.
Considerations
Up to four SLTs can be connected to one Power Failure Unit.
If a call is in progress through the PFU when the power is restored, the call
will be disconnected.
For added protection against power outages, backup batteries can be

installed in the DBS 824. Backup batteries provide full telephone service
and system features to all DBS 824 extensions for a limited amount of
time.
With maximum traffic, the backup batteries last up to 40 minutes.

System Features Remote Maintenance
Remote Maintenance
(CPC-S and CPC-M)
Description
The DBS 824 can be programmed from a remote terminal or from a remote
PC by connecting via modems to the Maintenance port on the Serial Interface
Unit (SIU). The Remote Programming Mode may also be used locally by
directly connecting to the Maintenance Port.
Remote Programming Mode

(CPC-S and CPC-M)
Description
Remote Programming Mode uses a modem connected to a dumb terminal
or a PC terminal program to access a modem connected to the DBS 824
Maintenance serial port. Local programming bypasses the modems and
connects directly from the PC or terminal to the Maintenance serial port.
When programming from a terminal connected to the RS-232C

(Maintenance) port either directly or via a modem, perform the following
steps:
1. Make certain that any cables and modems are configured and connected
as outlined in Section 300.
2. Have someone at the site set the DBS 824 to the terminal
communications mode by entering the following command at a digital
extension:
#99xxxx (where xxxx = the sites password)
3. Enter your terminal communications program and make sure your PCs
data communications settings match those of the DBS 824.
4. If connecting remotely using modems, dial up the DBS 824 Maintenance

port modem following the procedures for your terminal package. After
the DBS 824 displays the DBS Remote Programming Banner Screen,
type P and then press Enter.
5. Follow the directions on the screen to access the desired programs. (See
Terminal Programming Commands.)

Remote Maintenance System Features
Terminal Programming Commands

Use the following commands to navigate terminal programming:
Command Description
~01 Access System parameters
~02 Access Trunk parameters
~03 Access Extension parameters
~04 Access Ring assignments
~05 Access FF-key assignments
~06 Access Name assignments
~07 Access Toll Restriction data
~08 Access Least Cost Routing data
~09 Access Copy mode
~10 Access Speed Dial data
~B Back to previous address
~b Back to previous port
~F Forward to next address
~f Forward to next port
~R Return to previous mode
Ctrl-Z Quit

System Features Station Class of Service
Station Class of Service

(CPC-S and CPC-M)
Description
Station Class of Service provides a way to restrict access to certain extension
features. Station Class of Service 0 provides access to all features. By default,
all extensions are assigned to this class of service. Classes of Service 1-8 can
be modified to allow and restrict access to specific features. The following
table shows the features that can be enabled/disabled for station classes of
service.
Table 1-1. Station Classes of Service
Class of Service Features

Number Feature
1 Dial Tone On/Off (#50)
2 Head/Handset Exchange (#51)
3 BGM On/Off (#53)
4 Absence Message Set/Reset (71)
5 Call Forward Set/Reset (72)
6 Do Not Disturb (73)
7 Station Lockout (74)
8 Park Access (75)
9 Park Pick Up (76)
10 Meet Me Answer (77)
11 UNA Pickup (78)
12 Direct Pickup (79)
13 Group Pickup (70)
14 Tone/Voice Mode (1)
15 Message Waiting Set (2)
16 Busy Override (4)
17 Call Waiting (3)
18 Offhook Voice Announce (5)
19 Central Office Call Queuing (2)
20 SLT Transfer (8)
21 Call Forwarding--External
Note: This item controls external call forwarding for internal calls.
Related Programming
FF1 (System): Extension Class Of Service Setting

Station Hunting System Features
Station Hunting
(CPC-S and CPC-M)
Station hunting allows calls to be automatically transferred among a

preselected group of phones.
When a call terminates to a busy extension in a hunt group, the call

automatically transfers to another extension in the group. If the second
extension is busy, the call automatically transfers to another member of the
group.
Three types of hunt groups are available: Terminal, Distributed, and Longest
Idle. In addition, a software-defined pilot extension number is available.
The DBS 824 also allow calls from busy hunt groups to overflow to a transfer
extension. The transfer extension can be the pilot of another hunt group, the
pilot (0) of the attendant group, or a single extension number.
Terminal Hunt Groups
When the Terminal method is selected, a call to the hunt group will repeatedly
search hunt group members until the Transfer Timer expires. If none of the
members is free when the timer expires, the call is transferred to the transfer
extension.
Distributed Hunt Groups
When the Distributed method is selected, calls are distributed through the
hunt group based on which extension in the group received a call in the last
search. The incoming call begins its search at the next available extension in
the group and then repeatedly searches the group, in sequence, until the
Transfer Timer expires. If none of the members is free when the timer expires,
the call is transferred to the transfer extension.
Longest Idle Hunt Groups
With Longest Idle hunting, a call to the pilot number rings the extension in
the group that has been available the longest.
As with the other two methods, the search then continues through the Hunt
Group until the Transfer Timer expires. If a member does not become
available before the timer expires, the call is transferred to the transfer
extension.
Related Programming
FF4 (Ringing and Hunt Groups): Hunt Group Type

System Features Station Hunting
FF4 (Ringing and Hunt Groups): Hunt Group Pilot Number
FF4 (Ringing and Hunt Groups): Hunt Group Transfer Timer
FF4 (Ringing and Hunt Groups): Hunt Group Member
FF4 (Ringing and Hunt Groups): Transfer Extension
FF4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for
Hunt Groups
FF4 (Ringing and Hunt Groups): CO Delayed Night Ring Assignments for
Hunt Groups
FF4 (Ringing and Hunt Groups): CO Delayed Night 2 Ring Assignments

for Hunt Groups
FF4 (Ringing and Hunt Groups): Central Office Day Ring Assignments for
Hunt Groups
FF4 (Ringing and Hunt Groups): Central Office Night Ring Assignments
for Hunt Groups
FF4 (Ringing and Hunt Groups): Central Office Night 2 Ring Assignments
for Hunt Groups
FF4 (Ringing and Hunt Groups): Ringing Assignments (all)
FF1 (System): Hunt Group No Answer Timer
Considerations
Up to 4 Station Hunt Groups can be programmed; a single Hunt Group can
contain up to 16 extensions, plus a pilot extension number.
The transfer destination of any Hunt Group can be set to the pilot number
of the next group, the pilot number (0) of the Attendant Group, the pilot
number of the same group, or a real extension. The transfer destination
cannot be voice mail.
A Transfer Timer adjusts the transfer time between hunt groups. The
transfer time can be set from 0 to 32 seconds. If the timer is set to 0
seconds, CO calls will be queued at the hunt group until a member is
available. Intercom calls will also queue.
Central office trunks can be set to terminate to different hunt group pilot
numbers during day and night mode operation.
The Hunt Group No Answer Timer determines how long a hunt group
member rings before the call is transferred to the next hunt group member.

Station Hunting System Features
A call arriving at the the pilot number of a hunt group will hunt to a
member that has call forwarding set, unless call forwarding is set to an
outside number. The following call types will hunt to a member that has
call forwarding set:
- Intercom calls
- Transferred intercom calls
- Incoming CO calls
- Transferred CO calls
- DISA calls
In order for an extension to be permanently call forwarded to the pilot

number of a hunt group, the hunt group pilot number must be 244 or
above. If extension 200 is assigned as the pilot number of a hunt group,
hunting will work properly when 200 is dialed. However, permanent call
forwarding will not work for any extension that is permanently call
forwarded to the hunt group pilot number.

System Features Station Message Detail Recording (SMDR)
Station Message Detail Recording

(SMDR)
(CPC-S and CPC-M)
Description
Station Message Detail Recording (SMDR) provides detailed call records of
outgoing calls . SMDR records can be output to a printer or an external call
accounting system. Figure 1-2 shows the SMDR format for the CPC-S and
CPC-M.
Figure 1-2. SMDR Format CPC-S and CPC-M
0 1 2 3 4 5 6 7
012345678901234567890123456789012345678901234567890123456789012345678901234567
1 2 3 4 5 6 7 8 9
T MM/DD HH:MM:SS HH:MM.SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVVVV NN
1=Call type 5=Extension number
S=Inbound DISA 10-69, 100-699=extensions
s=Outbound DISA CO number=DISA
I=Incoming
O=Outgoing 6=Dialed digits or Caller ID
T=Transfer (See Note 1.) DD=digits 0-9 or symbols * or #
(See Note 2.)
2=Date
MM=month 7=Account code
DD=day A=0-9999999999
3=Call start time 8=Verified account code or walking

HH=hours COS code
MM=minutes V0000-V9999=verified account codes
SS=seconds W0000-W9999=walking COS codes
4=Call duration 9=Trunk Number

HH=hours NN=number (01-64)
MM=minutes
SS=seconds
Notes:
1. Transferred calls include direct and group call pickups and conference calls.
If a station call is transferred to an outside number, an SMDR record is
also created for the station that is transferred.
2. The * symbol appears as a greater-than sign (>) on the SMDR printout; the # symbol
appears as a less-than sign (<). Centrex and PBX codes, as well as LCR access
codes, do not appear as dialed digits. With Caller ID information, Private
appears with calls that have restricted Caller ID display and Out of Area
appears with calls that originated out of the COs area.

Toll Restriction System Features
FF1 (System): SMDR Start Timer for CO Calls
FF1 (System): SMDR Printing Mode 1: Outbound and Inbound
FF1 (System): SMDR Printing Mode 2: Long Distance and Local Calls
FF1 (System): SMDR Printing Mode 3: Header Title
FF3 (Extension) Station Message Detail Recorder (SMDR) Report
A printer or external call accounting system is required to output SMDR
data.
Toll Restriction
(CPC-S and CPC-M)
Description
Access levels, including the prohibition of long distance calls or after-hours
calls, can be assigned to specific extensions or CO lines using the Toll
Restriction feature. This minimizes non-business related calls and reduces
phone bills by only allowing long distance calls over designated lines.
The following access levels are available:
Table 1-2. Toll Restriction Types

Toll Restriction Characteristics
Type
0 Restriction of outbound dialing (except 911)
Inbound ringing trunks can be answered by or transferred to Type 0 extensions.
Intercom calls are allowed.
Cannot perform Group Call Pickup.
1 Full restriction of outbound dialing (except 911).
Inbound ringing on all trunks.
Intercom calls are allowed.
Group call pickup is allowed.

System Features Toll Restriction
2 Local calls allowed

1-800 calls allowed
Inbound trunk calls can be answered and transferred from a Type 2 phone.
Full restriction of international calls.
Full restriction of operator calls.
Speed dial number selectable restriction.
N11 code selectable restriction except 911.
Restriction of up to 50 seven-digit numbers.
Inter-digit timing is set to 6 seconds.
3 1-800 calls allowed.
Full restriction of operator calls.
Selectable restriction of international calls.
Selectable restriction of N11 codes (211-811).
Speed dial number selectable restriction.
Restriction of up to 50 seven-digit numbers.
Trunk calls can be answered and transferred.
Defaulted to full restriction of area-code dialing (see Notes).
Defaulted to full restriction of office-code dialing (see Notes).
Inter-digit timing is set to 6 seconds.
4 Identical to Type 3, except that office-code dialing is allowed by default; type 4 also
allows Operator Calls (Type 3 does not allow Operator Calls) (See Notes).
5 Programmable TRS Type; defaulted to no restrictions (see Notes).
6 Programmable TRS Type; defaulted to no restrictions (see Notes).
7 No restriction of outbound dialing.
Notes:
For TRS types 3-6, operator calls are allowed if FF7 1# 1# is set to on. The office code tables are used to restrict
all 0 plus dialing; the next two digits will also be analyzed.
For TRS types 3-6, area code and office code restrictions can be changed using Area Code Table For TRS Types
3-6 Office Code Table For TRS Types 3-6 Special Area Code Table For TRS Types 3-6 and Special
Office Code Table For TRS Types 3-6 explained in Chapter 8 of Programming (Section 400).
For TRS types 3-6, area and office code restrictions can be further managed using Special Area Code Table For
TRS Types 3-6 and Special Office Code Table For TRS Types 3-6 found in Chapter 8 of Programming (Sec-
tion 400). Four area codes can be associated with special area code tables 1-4 (one area code per table). Within
each of these tables, the entire range of valid office codes can be individually allowed or restricted. Thus, the Spe-
cial Area and Office Codes work together to provide specific toll restrictions.
The following calling restrictions are also available:
Station Lockout Key Code Restriction
A key code must be entered before calling out when the Station Lockout
feature is activated.
Account Code Restriction
An Account Code must be entered before calling out.

Trunk Groups System Features
Forced LCR Restriction
The LCR feature controls outside calls.
Related Programming
FF1 (System): Override Toll Restrictions with SSD Numbers
FF3 (Extension) Extension Lockout Code
FF7 (Toll Restriction): Toll Restriction Settings (all)
Considerations
The dialing restrictions included in this feature help prevent unauthorized
outgoing calls. It is possible, however, to program your system to allow
System Speed Dialing to override Toll Restrictions.
Trunk Groups
(CPC-S and CPC-M)
Description
Trunks can be placed in trunk groups. When a trunk group is accessed, the
DBS 824 automatically selects an open trunk from the group.
Operation
To access a trunk group, do one of the following:
Dial a trunk group access code before dialing the telephone number. Trunk
group access codes are 9, 81, 82, 83, 84, 85, and 86.
Press an FF key that is assigned as a pooled trunk key.
Related Programming
FF2 (Trunks): Pooled Trunk Access for Group 9
FF2 (Trunks): Pooled Trunk Access for Groups 81-86
Considerations

System Features Trunk Name Assignment
Trunks can appear in more than one trunk group.
If Least Cost Routing is enabled, the trunk group 9 automatically

accesses the LCR features.
Trunk Name Assignment

(CPC-S and CPC-M)
Description
You can display a name, number, or message of up to six characters on the
LCD in place of your CO trunk line number. The name will appear when a
CO call is ringing or connected.
For example, you can assign specific CO lines to different individuals or

departments. Then, when an extension rings, the individuals name or the
departments name will appear on the display, immediately identifying the
person for whom the call is intended.
While you are speaking on the extension, CO TALK XXXXXX will appear
on the LCD. (XXXXXX represents the six characters of the Trunk Name.)
While the extension is ringing, INCOMING XXXXXX will appear. While
the extension is ringing and you are speaking on the extension at the same
time, INCOMING XXXXXX will appear on the second line of the display.
Related Programming
FF6 (Name and Message): Trunk Name Assignment
Considerations
Trunk names can be assigned with a DSS or an attendant phone.
If a text name is assigned to a CO trunk, the trunk number does not appear
on the display.

Trunk Queuing System Features
Trunk Queuing
(CPC-S and CPC-M)
Description
If all outside lines in a Trunk Group are busy, the system can call you when a
line becomes free. When the Trunk Callback alert tone rings, simply pick up
the handset and dial the telephone number .
Operation
To set Trunk Queuing:
2. Press the CO line key or dial a trunk access code.
The phone issues busy tone.
3. Press 2.
In CO Queuing appears on the display.
5. Wait for the Trunk Callback alert tone.
To respond to the Trunk Callback alert tone:
Pick up the handset.
The outside line is automatically accessed.
The phone issues dial tone.
CO TALK #XX (where XX is the line number) appears on the display.
Related Programming

System Features Universal Night Answer
Considerations
Response to the Trunk Callback alert tone must be within sixteen seconds
or Trunk Queuing will be canceled.
If a call arrives from an outside line while the Trunk Queuing feature is
activated, Trunk Queuing will be suspended for the duration of the
incoming call.
If you are engaged in another call on a different line for more than twenty
minutes after the desired outside line becomes available, that outside lines
assignment to you will be canceled.
The Trunk Queuing feature may also be used if you hear a busy tone when
trying to make a call using the Pooled Trunk Access feature.
Trunk Queuing can be used by SLTs.
Universal Night Answer

(CPC-S and CPC-M)
Description
During night mode, Universal Night Answer (UNA) incoming calls can be
indicated on an external speaker system.With the CPC-M, calls can
alternatively be indicated on an external ringer, such as a night bell.
Universal Night Answer calls can be picked up from any extension, provided
the extensions Class of Service allows UNA answer.
Operation
To answer a UNA call:
2. Dial 78.
CO TALK #XX appears on the display (where XX = the trunk

number).

Voice Mail Ringing System Features
Related Programming
FF1 (System): Ring Patterns for UNA Terminals (M, C, & B)
FF4 (Ringing and Hunt Groups): CO Day Ring Assignment
FF4 (Ringing and Hunt Groups): CO Night Ring Assignment
An external ringing device is not provided with the DBS 824. It can be
purchased separately from an electronics dealer.
An external amplifier and speakers are not provided with the DBS 824;
they must be purchased separately.
Considerations
Extension port 17 (CPC-S) or port 25 (CPC-M) is used to assign ringing to
an external UNA interface.
Voice Mail Ringing

(CPC-S and CPC-M)
Description
The Voice Mail Ringing feature allows calls from a DBS 824 Automated
Attendant or from an ACD port to ring an extension with the same ring tone
as a CO trunk. The ring pattern is selected in the Extension Distinctive
Ringing program. If a distinctive ringing pattern is not specified, the ringing
pattern will be two seconds on/two seconds off.
Related Programming
FF3 (Extension): Extension Ring Pattern

System Features VAU
VAU
(CPC-S and CPC-M)
Description
The Voice Announce Unit (VAU) is a digital answering device that can be
connected to the DBS 824. It provides for the recording and playback of up to
two voice messages, along with the ability to transfer incoming calls.
When a call reaches the VAU, it plays a prerecorded voice message. The
caller is then allowed to dial a number or is automatically transferred to a
predetermined extension.
The VAU is often used to back up operators or hunt groups. Callers

overflowing from either of these positions hear a message and can then dial a
number or wait to be transferred back to the operator or hunt group.
The VAU can be used to provide a variety of other services to callers, such as
a menu of dialing options or transfer to an answering machine.
VAU Port Assignment

(CPC-S and CPC-M)
Operation
A digital port can be assigned as a VAU through system programming.
The following call types are routed to the first VAU message:
DISA calls
Transferred trunk calls
Transferred intercom calls.
All recalls are routed to the second message.
Programming
FF3 (Extension): VAU Port Assignment
FF3 (Extension): VAU Hunting Priority

Walking TRS Class of Service System Features
Walking TRS Class of Service

(CPC-S and CPC-M)
Description
Walking TRS Class of Service allows an extension user to carry his or her
toll restrictions to another phone.
Before the Walking TRS Class of Service feature can be used, a Walking
Class of Service code must be entered for each extension that wants to use
dialing privileges at another extension.
To enter a Walking Class of Service code:
2. Dial #12.
3. Enter the four-digit Walking Class of Service code (0001-9999).
Operation
To enter a Walking Class of Service code:
2. Dial #12.
3. Enter the four-digit Walking Class of Service code (0001-9999).
4. Press #.
To use a Walking Class of Service code:
1. Pick up the handset of an extension other than your own.
2. Dial #13.

System Features Walking TRS Class of Service
3. Enter your extension number.
4. Enter your Walking Class of Service code.
5. Press #.
6. Enter a trunk access code (88XX, 9, 81-86).
The Walking Class of Service remains in effect until you replace the
handset.
To clear a Walking Class of Service code:
2. Dial #12.
3. Enter the original Walking Class of Service code.
4. Press #.
To confirm a Walking Class of Service code (Attendant Phone only):
3. Dial #12.
The Walking Class of Service code for that extension appears on the
display.
Considerations
Walking Class of Service can be used by KTELs, DSLTs, and SLTs.
A Walking Class of Service code can be used on more than one extension.

Walking TRS Class of Service System Features
If an extension is locked out, the Walking Class of Service feature will

override the lockout.
LCR and TRS dialing privileges follow the Walking Class of Service.

Chapter 2. Attendant Features
This chapter describes features that are available to an attendant phone.
In addition to functioning as a central answering point, an attendant phone

also has special capabilities for monitoring and programming other phones.
Topic Page
Attendant Assignment of Speed Dialing 2-3
Attendant Busy Override 2-4
Attendant Call Park 2-5
Attendant Control of Absence Messages, 2-6
Attendant-Controlled Text Assignment 2-7
Attendant Groups 2-9
Dial Tone Disable 2-10
DSS/72 2-11
Headset Operation 2-13
Key Bank Hold 2-14
One-Touch VM Transfer 2-14
Station Lockout Code Assignment 2-17
System Time and Date Control 2-18
Traffic Measurement 2-20
Walking COS Confirmation 2-22

Attendant Features Attendant Assignment of Speed Dialing
Attendant Assignment of Speed Dialing

(CPC-S and CPC-M)
Description
The attendant can assign system speed dialing numbers. System speed dialing
numbers are shared by all DBS 824 extensions.
Operation
F appears on the display.
3. Press AUTO.
FA appears on the display.
4. Enter the Speed Dial code (00-89 or 000-199).
Enter SSD XX appears on the display (where XX is the System

Speed Dial code).
5. Dial the telephone number to be stored.
SSD XX (where XX is the Speed Dial code) and the stored telephone
number appear on the display.
7. Repeat steps 2-6 to store additional numbers.
Considerations
Storing a new number erases any previously stored data.
To delete a System Speed Dial number, perform the programming steps,

but do not enter a number before pressing HOLD.

Attendant Busy Override Attendant Features
Names for System Speed Dialing can also be stored using a DSS console
connected to the attendant phone.
Attendant Busy Override

(CPC-S and CPC-M)
Description
The Attendant Busy Override feature allows the attendant to break in on an
Intercom Call or a CO Call that is already in progress.
Attendant Busy Override can break into any extension, even if the extension
has Busy Overridden turned off. (The extension feature Busy Override
cannot break into an extension that has Busy Overridden turned off.)
System programming determines whether the override is preceded by an alert

tone. By default, Attendant Override does not sound an alert tone.
Operation
To override a busy extension:
Press 4.
CONF XXX YYY (where XXX and YYY are the extension numbers)
appears on the display.
Related Programming
FF1 (System): Attendant Override
FF1 (System): Alert Tone for Busy Override & OHVA
Considerations
Replace the handset to exit the three-party conference call.
The alert tone can be turned on or off through system programming.

Attendant Features Attendant Call Park
Attendant Call Park

(CPC-S and CPC-M)
Description
Using the Attendant Call Park feature, the Attendant may park an outside call
until the called party can be found. The attendant can then use the Paging
feature to inform the called party of the calls Park Number. The parked call
can then be retrieved from any extension by dialing the Park Number.
The attendant phone is equipped with ten outside line Park Numbers (00-09).
Programming a Call Park key into an FF key on a telephone or a DSS console
makes one-touch Call Park possible.
Operation
To park an outside call:
The outside call is placed on hold.
CO HOLD #XX (where XX is the trunk number) appears on the

display.
2. Dial 75.
3. Enter desired Park Number (00-09).
PARK HOLD 01 appears on the display if you selected Park Number

01.
To release a parked call (after receiving the Park Number from the
Attendant):
2. Dial 76.
3. Enter the Park Number assigned to the call.
PARK PICK XX (where XX is the park number) appears, and then

CO TALK #XX (where XX is the trunk number of the call) appears.

Attendant Control of Absence Messages, Attendant Features
Related Programming
FF1 (System): Attendant Park Hold Recall Timer
Considerations
An FF key assigned to Call Park indicates when a call is parked.
If a parked call is not answered before the Attendant Park Hold Recall
Timer expires, the parked call recalls to the attendant.
Attendant Control of Absence Messages,

Call Forwarding, and DND
(CPC-S and CPC-M)
Description
An attendant phone can cancel the Absence Message, Call Forwarding, and
Do-Not-Disturb (DND) features activated on any extension.
Operation
To cancel an Absence Message, Call Forwarding, or DND:
4. Press *.
Considerations

Attendant Features Attendant-Controlled Text Assignment
On DSS consoles equipped with DSS keys, the indicator for an extension
that has Absence Message, Call Forwarding, or DND activated lights
green. This indicator goes off when the feature is canceled. The indicator
does not light for Permanent Call Forwarding.
Attendant-Controlled Text Assignment

(CPC-S and CPC-M)
Description
The attendant can assign text to extensions, system speed dial numbers, and
Call Waiting/OHVA text replies without using a DSS/72 or entering the
programming mode.
Text is assigned through the dial pad on the attendant phone.
Operation
To assign names to extensions:
1. Pick up the receiver or press the ON/OFF key.
2. Press PROG.
3. Dial #2.
4. Enter the extensions port number.
5. Press AUTO to backspace and erase the existing name.
6. Use the dialpad sequences shown in Table 2-1 on page 2-8 to enter letters
and/or numbers.
Press FLASH after each letter.
Press CONF to switch between numbers and letters.
7. To store your entry, press HOLD.
To assign names to System Speed Dial numbers:
1. Pick up the receiver or press the ON/OFF key.
2. Press PROG.

Attendant-Controlled Text Assignment Attendant Features
3. Dial #1
4. Press AUTO.
5. Dial the desired system speed dial number (00-89 or 000-199).
7. Use the dialpad sequences shown in Table 2-1 to enter letters and/or
numbers.
To assign text to Call Waiting/OHVA Text Replies):
1. Pick up the handset or press ON/OFF.
2. Press PROG.
3. Dial #5
4. Dial 1-5, depending on which text message you want to change.
6. Use the dialpad sequences shown in Table 2-1 to enter letters and/or
numbers.
Table 2-1. Key sequences for text assignment.
Key Number of Key Presses

Once Twice Three Four Five Six
times times times times
1 Space Q Z Space q z
2 A B C a b c
3 D E F d e f
4 G H I g h i

Attendant Features Attendant Groups
Key Number of Key Presses

Once Twice Three Four Five Six
times times times times
5 J K L j k l
6 M N O m n o
7 P R S p r s
8 T U V t u v
9 W X Y w x y
0 . : . : . :
* * - ? * - ?
# # / ! # / !
Attendant Groups
(CPC-S and CPC-M)
Description
The DBS 824 can accommodate up to four attendant positions. The first
attendant is fixed at port 1, extension 100. The other Attendants can be set to
any port or extension. When there is more than one attendant in a system, you
can create an Attendant Group with a pilot number of 0.
When all Multi-Line keys on the first attendant phone are busy, calls are
forwarded to the second, third, and fourth attendant phones, in that order.
Related Programming
FF1 (System): Second Attendant Position
FF1 (System): Third Attendant Position
FF1 (System): Fourth Attendant Position
FF1 (System): Attendant Transfer Extension
Considerations
If all four phones are busy, calls are transferred to a preset destination,
which must be a real extension number. The forwarding destination cannot
be the pilot number of a hunt group.

Dial Tone Disable Attendant Features
The third and fourth attendants cannot have a DSS/72.
Dial 0 calls ring the first attendant, even if the first attendant has call
forwarding activated. However, if a call is unanswered, it does not skip to
the next attendant. The call continues to ring the first attendant until the
caller hangs up.
Dial Tone Disable

(CPC-S and CPC-M)
Description
The intercom dial tone can be turned off at an attendant phone. Dial tone is
turned off when a headset is used.
Operation
To disable the intercom dial tone:
2. Press #50.
To reactivate dial tone:
Repeat the preceding steps.

Attendant Features DSS/72
DSS/72
(CPC-S and CPC-M)
Description
The DSS/72 is a 72-key console that can be attached to the attendant phone.
The 72 keys of the DSS can be programmed as Direct Station Select (DSS)
keys for internal lines. In addition to providing direct station selection, the
DSS keys also provide busy lamp fields to assist the attendant in monitoring
the status of extensions.
The attendant can perform a simplified call transfer by pressing a DSS key
while connected to an outside line. The outside line is placed on hold and the
extension is dialed automatically.
When the attendant is placed in the programming mode, the DSS can be used
for inputting text names. Figure 2-1 shows which keys are pressed for text
input.
Figure 2-1. VB-43225 with a DSS/72

DSS/72 Attendant Features
Related Programming
FF3 (Extensions): Terminal Type
Table 2-2. DSS/72 maximums
Attendant Position DSS/72 Assignments

Attendant 1
DSS/72 DSS/72
Attendant 2
DSS/72 DSS/72
Attendant 3 The DSS/72 cannot be assigned.

Attendant 4 The DSS/72 cannot be assigned.
The DSS key LED informs the attendant of the status of assigned
extensions. The LED lights red when the extension is busy and green when
Absence Message, Call Waiting, or DND is activated.
Pressing a DSS key while connected to an outside line places the line on
hold.

Attendant Features Headset Operation
Headset Operation
(CPC-S and CPC-M)
Description
A headset can be connected to attendant or non-attendant phones. (Dial tone
is normally turned off when the headset is connected.)
Operation
To use a headset:
1. Connect a headset to the telephone.
3. Press #51.
The ON/OFF LED remains lit.
To stop using a headset:
Repeat the preceding steps.
Headsets are not provided with the DBS 824; they must be purchased
separately.
Most commercially available headsets (with ECM mike transducers) can

be used.

Key Bank Hold Attendant Features
Key Bank Hold

(CPC-S and CPC-M)
Description
Key bank hold allows a user on a trunk call to initiate another trunk call by
simply pressing an FF key for another trunk. When the user presses the FF
key, the first trunk call is automatically placed on system hold.
In addition, the attendant can use key bank hold with DSS/BLF keys to
provide one-touch call transfer to an extension. For example, if the attendant
phone has a DSS/BLF key assigned for extension 200, the attendant can
answer an incoming trunk call and then press the DSS/BLF key to
automatically transfer the call to 200.
If key bank hold is turned off, the user must press HOLD before accessing a
second trunk or transferring a call.
Related Programming
FF1 (System): Trunk Line Automatic Hold (Key Bank Hold)
One-Touch VM Transfer
(CPC-S and CPC-M)
Operation
The VM key can also be used by attendants to easily transfer incoming callers
to an extensions voice mailbox. When a user presses a voice mail key and
then presses a DSS/BLF key, the digits programmed for the DSS/BLF key are
transmitted to the voice mail system.
For example, if an attendant receives an incoming call for station 200 and the
attendant knows that station 200 is busy because the DSS/BLF key is lit red,
the attendant can press the VM key and then press the DSS/BLF key to
automatically transfer the caller to 200s voice mailbox.
For a general description of the VM key as well as instructions on using the

key for personal message retrieval, see One-Touch VM Access on page 3-
65.

Attendant Features One-Touch VM Transfer
Note: The VM key is assigned differently, depending on whether it is used

for personal message retrieval or attendant transfer. See the following
Operation section for instructions.
Operation
To assign a voice mail key:
Note: You cannot program this feature if trunks are assigned to the key. First
clear the FF assignments, then use the following procedures to assign the VM
key.
3. Press the FF key, DSS key, or One-Touch key.
6. Dial the voice mail extension number.
7. If the key is for personal message retrieval, enter a password (XXX or

AUTO 00-99) if desired. If the key is for attendant transfer to voice mail,
do not enter a password but include any special codes (* or #, for
example) if they are required by the voice mail system.
Note: The length of the password and the VM extension number cannot
exceed six digits. If the VM number and the password total more than six
digits, assign the password to a personal or system speed dial number (00-
99 or 000-199, 900-939).
Attendant Transfer to Voice Mail
1. The attendant answers an incoming call.
The incoming caller asks to be transferred to an extension number.
2. The attendant checks the DSS/BLF key for the extension. If the light is
red, the attendant presses the VM key followed by the DSS/BLF key.

One-Touch VM Transfer Attendant Features
The incoming caller is transferred to the extensions mailbox.
Related Programming
FF5 (Keys): FF Key Assignment for Extensions
FF5 (Keys): FF Key Assignments for DSS Consoles
Considerations
Once an extension is connected to voice mail, pressing a DSS/BLF key
will transmit the extension number stored on the DSS/BLF key to the voice
mail system, regardless of what state the DSS/BLF key is in. In other
words, the extension number is transmitted whether the key is idle, ringing,
or busy.
Note: DSS/BLF keys on the DSS/72 always light red when an extension
is active; they do not flash red when an extension is ringing, or light green
when an extension is forwarded.
Note: If an attendant wants one VM key for a personal mailbox and one
for transferring to voice mail, the personal VM key must be assigned to the
lowest-numbered FF key.
For example, if DSS keys 60 and 61 are assigned as VM keys, key 60

should be used for the attendants personal mailbox. If VM keys are
assigned to both the phone FF keys and the DSS keys, the lowest-numbered
FF key on the phone should be used for the attendants personal mailbox. If
the personal VM key is not assigned to the lowest-numbered key, it will not
flash to indicate VM messages.

Attendant Features Station Lockout Code Assignment
Station Lockout Code Assignment

(CPC-S and CPC-M)
Description
The Station Lockout feature allows users to dial a Station Lockout code to
restrict their phone from being used for outside calls.
Station Lockout codes can be assigned through the attendant phone.
Operation
To program a Station Lockout code:
3. Dial #8.
5. Enter the desired key code (four digits).
STORE XXXX (where XXXX is the key code) appears on the

display.
Considerations
A locked extension can be used for Intercom Calls.
Station Lockout key codes can also be set through system programming.

System Time and Date Control Attendant Features
System Time and Date Control

(CPC-S and CPC-M)
Description
The date and time displayed on all system extensions are set from an
attendant phone.
Operation
To set the date and time:
The current date and time are displayed on your LCD.
3. Dial ##.
Program Mode: appears on the first line of the display; MAIN

MODE appears on the second line.
4. Press the FF1 key.
SELECT SUB MODE appears on the second line of the display.
5. Dial 1#.
1:DATE 2:TIME appears.
6. Dial 1#.
MONTH/DAY/YEAR appears.
7. Enter six digits for the month, day, and year.
For example, to set the date to March 3, 1993, enter 030393.
8. Press #.
TIME SET MODE appears on the display.

Attendant Features System Time and Date Control
9. Enter four digits for hours and minutes (24-hr. time).
For example, for 11:00 a.m., enter 1100.
10. Press #.
The new date and time appear on the display.
To reset the minutes display to 00:
If the clock is five minutes slow or fast, you can re-synchronize the minutes
setting to 00, provided the current minutes display is between :55 and
:05.
3. Dial #4.
Time Adjusted appears on the display.
Considerations
The month is entered in numeric form, but is displayed as the name of the
month.
The day of the week is calculated automatically.

Traffic Measurement Attendant Features
Traffic Measurement
(CPC-S and CPC-M)
Description
An attendant phone can track the number of outgoing and incoming calls for
each outside line number, as well as the number of times each System Speed
Dial number is used. This information can be used to evaluate trunk usage
and control costs.
To determine the number of outgoing calls made on an outside line:
C appears on the display.
3. Dial #90, then enter the number of the outside line you want to check.
If 1234 outgoing calls have been made on line 01, OutGoing01 01234
Pressing the # key steps through the trunk numbers and system speed dial
numbers.
To check other usage rates:
Replace #90 in Step 3 with one of the following codes:

Attendant Features Traffic Measurement
Table 2-3. Traffic measurement options
Operation Code Display

Check the number of incoming calls to a specific trunk #91NN Incoming NN
Check the number of times a System Speed Dial number #92SS SYS-SPD SS
was used:
Delete usage data: #93 Clear All Inform
Notes:
NN = CO line number (01-08)
SS = System Speed Dial number (00-89 or 000-199)
Considerations
The Traffic Measurement feature can be accessed from any display phone.
Usage data cannot be cleared item by item.
All data is retained until it is deleted or until 65,536 entries are made (at
which point the figures are reset to zero).
A backup battery protects memory contents in case of power failure.

Attendant Features Walking COS Confirmation
Walking COS Confirmation

(CPC-S and CPC-M)
Description
The attendant can check the Walking Class of Service ID code of any
extension.
Operation
1. Press ON/OFF.
2. Press CONF.
3. Dial #12 plus the extension number.
The Walking Class of Service ID code appears on the display.

Chapter 3. Key Telephone Features
This chapter describes DBS 824 key telephone features. DBS 824 key
telephones are proprietary digital phones that provide feature access through
a combination of feature keys and access codes.
Topic Page
Key Phone 3-3
Absence Message 3-3
Auto Redial 3-6
Auto-Repeat Dial 3-7
Call Coverage Groups 3-8
Call Duration Display 3-10
Call Forwarding 3-10
Call Hold 3-14
Call Park 3-17
Call Pickup 3-19
Call Transfer 3-21
Call Waiting 3-25
Call Waiting/OHVA Text Reply 3-28
Camp-on 3-29
CO Line Key Trunk Access 3-30
Conference Calls 3-31
Delayed Ringing 3-33
Dial 0 for Attendant 3-34
Do-Not-Disturb (DND) 3-35
EM/24 Console 3-36
Flexible Function (FF) Keys 3-37
Handsfree Answerback 3-42
Handsfree Operation 3-43
Headset Operation 3-43
Intercom Calling 3-43
Last Number Redial 3-46
Line Appearances 3-47
Meet-Me Answer 3-54

Topic Page
Message Waiting/Callback Request 3-55
Non-Appearing Outside Lines 3-58
Offhook Signaling 3-59
Offhook Voice Announce (OHVA) 3-60
One-Touch Keys 3-62
One-Touch VM Access 3-65
Onhook Dialing 3-67
Pooled Trunk Access 3-68
Prime Line Preference 3-70
Private Line 3-71
Reminder Call 3-72
Ringing Line Preference 3-73
Saved Number Redial 3-74
Speed Dialing 3-75
Station Lockout 3-81
Trunk-to-Trunk Transfer 3-82

Key Telephone Features Key Phone
Key Phone
As an example of a key phone, 3-1 illustrates the DBS 824 key phone model
VB-43225. The VB-43225 provides a large display that includes one-touch
access to speed dial numbers, telephone features, and help screens.
Please refer to Appendix A: 2.0 Feature Update for additional information

on VB-44225 Large Display Key Telephone features.
Figure 3-1. VB-43225 key phone
Absence Message
(CPC-S and CPC-M)
Description
Extension users can leave text messages on their phones when they are away.

Absence Message Key Telephone Features
When the unattended extension is dialed, the text message displays on the
callers phone.
Any one of the following messages can be selected. Messages 5 to 9 can be

changed through system programming.
Table 3-1. Absence Messages
Message Message Text

No.
0 In Meeting
1 At Lunch
2 Out of Office
3 Vacation
4 Another Office
5 User Defined
6 User Defined
7 User Defined
8 User Defined
9 User Defined
Operation
To set an Absence Message
2. Dial 71.
Enter Msg Code appears on the display.
3. Enter a message code between 0 and 9 (See Table 3-1).
Enter Parameter appears on the display.
4. Enter the time you will return (optional). See Table 3-2 for examples.
The DND/CF LED lights.

Key Telephone Features Absence Message
At Lunch appears on the display if you selected message code 1.
To cancel an Absence Message
2. Dial 71.
Enter Msg Code appears on the display.
The DND/CF LED goes off, and the message disappears from the
display.
Related Programming
FF6 (Names and Messages): Absence Messages
Considerations
Calling parties without a display get a busy signal, rather than the Absence
Message.
If a message code number that has not been programmed is selected,

Absence, followed by the code number, appears on the display.
Absence Message return times can be input as shown in the following

table:
Table 3-2. Example Return Times for Absence Messages
Input Display
No input Return
9 Return 9:00
11 Return 11:00

Auto Redial Key Telephone Features
615 Return 6:15

1035 Return 10:35
Four-digit numbers can also be input (0000-9999 = Hours & Minutes or

Month & Date).
When an Absence Message is set on a DID extension, incoming DID calls

are routed according to the ringing assignment programmed for the
incoming trunk.
DND and Absence Messages cancel Call Forwarding.
Calls to an extension with DND or Absence Message turned on are treated

differently, depending on whether they are trunk or intercom calls:
Intercom calls receive busy tone; trunk calls are routed to the extension
defined in permanent call forwarding.
The following types of incoming trunk calls follow permanent call forward
settings:
- Direct trunk calls
- Transferred trunk calls.
Callback to an incoming CO call on a Private Line is available if the

Absence Message feature is activated.
Auto Redial
(CPC-S and CPC-M)
Description
If the Redial key is pressed when the extension is idle or receiving dial tone,
the last intercom or outside number is automatically redialed.
Related Programming
FF3 (System): Auto-Redial on Extensions

Key Telephone Features Auto-Repeat Dial
Auto-Repeat Dial
(CPC-S and CPC-M)
Description
When a called outside party is busy, pressing the REDIAL key while hearing
busy tone automatically redials the number. The system will keep redialing
the number until the called party answers, you hang up or the Auto-Repeat
Dialing Count is reached.
Related Programming
FF1 (System): Auto-Repeat Dialing Count
FF1 (System): Wait Timer for Auto-Repeat Dialing
FF1 (System): Busy Tone Detection Timer
FF1 (System): Dial Tone Detection Timer
FF2 (Trunk): CO Busy Tone Detection
Busy Override
(CPC-S and CPC-M)
Description
Extensions in the same Paging Group (1-7) can break into one anothers
outside calls or intercom calls to relay urgent information or to create three-
party conference calls.
Operation
3. When you hear busy tone, dial 4.

Call Coverage Groups Key Telephone Features
An alert tone sounds to both phones (system programming required).
The EXT LED lights.
Related Programming
FF1 (System): Alert Tone for Busy Override and OHVA
FF3 (Extension): Busy Override Send
FF3 (Extension): Busy Override Receive
FF3 (Extension): Extension Page Group
FF3 (Extension): Call Waiting
Considerations
You cannot break in on three-party conference calls.
Attendants can be prevented from using busy override.
The default for the override alert tone is off. If the override alert tone is
enabled, the tone will be sent to both parties when a call is overridden.
Overridden does not appear on the display of an extension that has been
broken into.
Call Waiting must be activated for Busy Override to operate on hunt

groups calls.
Call Coverage Groups

(CPC-S and CPC-M)
Description
Call coverage is designed for office workers who almost always want their
unanswered calls to be routed to the same secretary or secretaries.
Up to two extensions can be designated as covering phones (secretary).

Key Telephone Features Call Coverage Groups
For example, if an outside call on line 1 is sent to extension 135, but

extension 135 does not answer, the call will ring once when the call first
comes in at the covering phone and TRK #01> 135 will appear on the
covering phones display.
If two extensions are designated as covering phones and the first in DND, the
second will receive the call.
Call coverage assignments are controlled through system programming,

rather than from individual extensions.
For extension-controlled routing of unanswered calls, see Call Forwarding

on page 3-10.
Related Programming
FF3 (Extension): Offhook Signal
FF4 (Ringing and Hunt Groups): Call Coverage Group Member Table
Considerations
Up to four Call Coverage Groups can be programmed into your system. A
Call Coverage Group can have up to two covering phones and up to six
extensions.
A member of one Call Coverage Group cannot belong to another Call

Coverage Group or to a Hunting Group.
A single-line telephone (SLT) can be a member of a coverage group, but it

cannot be a covering phone.
Calls to an extension in DND do not cover.
Calls to an extension with Call Forwarding activated do not cover.
If the Call Forwarding feature or the Absence Message feature is activated

for covering phone No. 1, covering phone No. 2 will cover the other
extensions in the group.
Voice intercom calls do not activate call coverage. Only tone intercom
calls can activate call coverage.

Call Duration Display Key Telephone Features
Call Duration Display

(CPC-S and CPC-M)
Description
The length of a conversation on a CO line usually appears on display phones.
The duration display shows the number of minutes and seconds the call has
lasted.
The display does not begin right away; it begins either 5, 16 or 30 seconds
after the call begins, depending on how the DBS 824 is programmed.
Related Programming
FF1 (System): Call Duration Display
FF1 (System): Call Duration Timer
Call Forwarding
CPC-S and CPC-M)
Call Forwarding allows users to send their calls to another extension, to an

outside line, or to voice mail. The following table shows the call forwarding
features available.
Table 3-3. DBS 824 Call Forwarding features
Feature
Call Forwarding--All Calls
Call Forwarding--No Answer
Call Forwarding--Busy
Call Forwarding--Busy/No Answer
Permanent Call Forwarding
Descriptions
Call Forwarding--All Calls. When the Call Forwarding--All Calls feature is
activated, all incoming calls to an extension are immediately forwarded.

Key Telephone Features Call Forwarding
Call Forwarding--No Answer. When Call Forwarding--No Answer is

activated, an unanswered call will ring until the Call Forward No Answer
timer expires. When the timer expires, the unanswered call is forwarded.
Call Forwarding--Busy. When Call Forwarding--Busy is activated, all

incoming calls to a busy extension will be forwarded.
Call Forwarding--Busy/No Answer. When Call Forwarding--Busy/No

Answer feature is activated, all incoming calls to an extension that is busy or
does not answer will be forwarded.
Permanent Call Forwarding. Permanent call forwarding is assigned

through system programming, rather than by the user. Permanent call
forwarding is normally used to forward calls to a voice mail system.
An extension user can invoke other forms of call forwarding (no answer,
busy, all calls) to temporarily override the permanent call forwarding
destination.
Permanent call forwarding can be used with busy, no answer, or busy/no

answer.
When Permanent Call Forwarding is assigned, the DSS and/or BLF keys are
not lit green, the DND/CF LED is off, and the second line of LCD displays do
not display the Call Forwarding assignment.
To activate Call Forwarding:
2. Dial 72.
ENTER FWD CODE appears on the display.
3. Dial the appropriate call forwarding code.
Call Forward Code

Type
All 0
Busy/no answer 1
Busy 2
No answer 4
ENTER FWD EXT# appears on the display.

Call Forwarding Key Telephone Features
4. If you are forwarding to an internal number, enter the number of the

extension you want to receive your calls. If you are forwarding to an
outside number, press AUTO plus the appropriate speed dial number.
Note: To forward to an outside number, the number must be pre-

programmed in personal or system speed dialing. Forwarding to an
outside number requires use of pooled access trunks (Dial 9, 81 - 86).
However, Dial 9 is not available when using Least Cost Routing mode.
FWD-EXT 135 appears on the 2nd line of the display if extension

135 is selected. If a name is assigned to the extension, the name appears
instead of the extension number.
To cancel Call Forwarding
1. Press ON/OFF.
2. Dial 72.
3. Hang up.
Related Programming
FF1 (System): Call Forward No Answer Timer
FF3 (Extension): Permanent Call Forward Type
FF3 (Extension): Permanent Call Forward Extension
FF10 (Speed Dial): System Speed Dial Numbers
FF10 (Speed Dial): Personal Speed Dial Numbers
Considerations

differently, depending on whether they are trunk or intercom calls:

Key Telephone Features Call Forwarding
settings:
Voice calls do not forward when Call Forwarding--No Answer is used.
If several calls arrive at once at an extension set for Call Forwarding-No

Answer, all of the calls will be queued. (The timing for each call begins
with the ringing tone.)
Extensions for which Call Forwarding to an external number has been set
cannot:
- Be in the middle of an outside call when the feature is activated.
- Have a toll restriction setting that prohibits outside calls.
To forward to an outside number, the number must be pre-programmed in

personal or system speed dialing. Forwarding to an outside number
requires use of pooled access trunks (Dial 9, 81 - 86). However, Dial 9 is
not available when using Least Cost Routing mode.
Calls can be forwarded to a third-party voice mail using the Call Forward
ID Code described on page 1-12.
In order for an extension to be permanently call forwarded to the pilot

number of a hunt group, the hunt group pilot number must be 244 or
above. For example, if extension 200 is assigned as the pilot number of a
hunt group, hunting will work properly when 200 is dialed. However,
permanent call forwarding will not work for any extension that is
permanently call forwarded to the hunt group pilot number.

Call Hold Key Telephone Features
Call Hold
(CPC-S and CPC-M)
The DBS 824 provides both Exclusive and System Hold.
Exclusive Hold
Description
With Exclusive Hold, only the extension that held the call can retrieve it.
Exclusive Hold can be used to hold CO calls and intercom calls.
Operation
To place a call on Exclusive Hold:
Press the line key being used for the call.
The line LED flashes green, and the phone issues intercom dial tone.
Hold TRK #XX (where XX is the outside line number) appears on the
display.
To retrieve a call from Exclusive Hold:
Press the line key on which the call is held.
The line LED stops flashing and remains green.
CO TALK TRK #XX (where XX is the outside line number) appears on

the display if the call held on the line was released.
Related Programming
FF1 (System): Attendant Hold Recall Timer for CO Calls
FF1 (System): Attendant Hold Recall Timer for Intercom Calls
FF1 (System): Extension Hold Recall Timer for CO Calls
FF1 (System): Extension Hold Recall Timer for Intercom Calls

Key Telephone Features Call Hold
FF1 (System): Key Bank Hold
FF1 (System): Non-Appearing Trunk Hold
Considerations
When using an outside line for which there is no line key on your
extension, press the HOLD key to place the call on hold, and then press a
vacant line key. Release the held call by pressing HOLD again. (System
programming determines whether the call will be placed on Exclusive
Trunk Hold or System Trunk Hold.)
A held call will recall if it is not retrieved before the Hold Recall Timer
expires. Hold Recall #XX (where XX is the outside line number)
appears on the display if a call has been held beyond the time limit.
If you press the HOLD key during a conference with two outside lines,
both outside lines will be placed on hold.
If your system is set for onhook transfer and you have placed an outside
call on hold, and you then make an Intercom Call, make sure the other
extension hangs up before you do. If you hang up before the other
extension, the held outside line will be transferred to that extension.
(Pressing FLASH releases the extension.)
The DBS 824 can provide music-on-hold to callers placed on hold. See
Music-On-Hold (page 1-24) for more information.
System Hold
Description
Using System Hold, you can place either an outside call or an Intercom Call
on hold.
A call placed on System Hold can be retrieved from any extension.
Operation
To place a call on System Hold:
Press the HOLD key.
The line LED being used for the call flashes green.

Call Hold Key Telephone Features
Hold TRK #XX (where XX is the outside line number) appears on the
display.
To release a call placed on System Hold from the extension that

placed it there:
Press the line key that is flashing green.
The line LED stops flashing and remains lit.
CO TALK #XX (where XX is the outside line number) appears on the

display.
To release a call placed on System Trunk Hold from a different

extension:
Press the line key that is flashing red.
The line LED turns green and stops flashing.
CO TALK TRK #XX (where XX is the outside line number) appears

on the display.
Related Programming
FF1 (System): Attendant Hold Recall Timer for CO Calls
FF1 (System): Attendant Hold Recall Timer for Intercom Calls
FF1 (System): Key Bank Hold
FF1 (System): Non-Appearing Trunk Hold
Considerations
When using an outside line for which there is no line key on your
extension, press the HOLD key to place the call on hold and then press a
vacant line key. Release the held call by pressing HOLD again. (System
programming determines whether the call will be placed on Exclusive
Trunk Hold or System Trunk Hold.)

Key Telephone Features Call Park
If the Automatic Outside Line Hold feature is programmed for your

system, pressing any other line key will place your original call on System
Hold.
expires. Hold Recall #XX (where XX is the outside line number)
appears on the display if a call has been held beyond the time limit.
If you press the HOLD key during a conference with two outside lines,
both outside lines will be placed on hold.
If your system is set to onhook transfer and you have placed an outside call
on hold, and you then make an Intercom Call, make sure the other
extension presses the FLASH key or hangs up before you do. If you hang
up before the other extension, the held outside line will be transferred to
that extension.
If there is no response to the Hold Recall, the tone is issued at the

Attendant Phone (extension 100 or 10). However, no tone is issued at the
Attendant Phone if Night Mode is activated or if the call is on a Private
Line.
An error tone is issued if you attempt to place more than one intercom call
on hold at the same time.
The DBS 824 can provide Music-on-Hold to callers placed on hold. See
Call Park
(CPC-S and CPC-M)
Description
You can use the Call Park function to transfer a call, even if you cannot locate
the intended recipient of the call. Simply park the call, and then page the
person you want to transfer to. That person can answer the call from any
extension by dialing the number of the extension that parked the call.
Operation
To park a call:

Call Park Key Telephone Features
2. Dial 75.
Park Hold appears on the display.
To retrieve a parked call:
2. Dial 76.
3. Dial the number of the extension that parked the call.
CO TALK TRK #XX (where XX is the line number) appears on the

display.
Related Programming
FF1 (System): Extension Park Hold Recall Timer
Considerations
An alarm tone is issued if a parked call is not released before the Recall
Timer expires (determined by system programming). If this happens, the
user that parked the call can retrieve it by simply picking up the handset. If
no one retrieves the call after the Recall Timer expires, a second alarm will
sound at an attendant phone(s).
You cannot park more than one outside line at a time.
The Attendant Phone cannot use this feature. The Attendant must use the
Attendant Call Park feature.
The Call Park Recall Timer is similar to the Recall Timer, except that
when the Call Park Recall Timer is set for 0 a call is recalled
automatically in three minutes.
You can store 75 on an FF key and use it as a Call Park key. After
placing an outside call on hold, press the Call Park key to park the call. The
Call Park LED will light while the call is parked and then go off when the
call is released.

Key Telephone Features Call Pickup
Call Pickup
(CPC-S and CPC-M)
The DBS 824 provides both directed and group call pickup.
Direct Call Pickup
Description
A call to any extension can be answered from another extension using the
Direct Call Pickup feature. The Direct Call Pickup feature can be
programmed into a One-Touch key.
Operation
2. Dial 79.
3. Enter the number of the ringing extension.
The extension number or the outside line number of the caller appears
on the display.
The EXT LED lights on the MCO or ML key.
The EXT LED goes off.
Related Programming
Considerations
If more than one caller is attempting to reach the ringing extension, the
Direct Call Pickup feature answers the call that arrives first.
Once the call has been picked up, other extensions that attempt to pick up

Call Pickup Key Telephone Features
the call receive busy tone.
You can answer incoming calls, intercom calls (both tone and voice), call
waiting, paging, transferred calls, or recalls using the Direct Call Pickup
feature. You cannot answer alarm incoming calls or callbacks with this
feature.
Group Call Pickup
Description
Using the Group Call Pickup feature, you can answer calls to other extensions
in your Paging Group without entering the number of the ringing extension.
Group Call Pickup can also be programmed into an FF key.
Operation
2. Dial 70.
The extension number or the outside line number of the caller appears
on the display.
The EXT LED lights.
Related Programming
FF5 (FF Keys): FF Key Assignments for Extensions
Considerations
If more than one call is arriving at the Paging Group, the Group Call
Pickup feature will answer the call to the lowest port number first.

Key Telephone Features Call Transfer
If the called extension belongs to more than one Paging Group, the Group
Call Pickup Feature will answer the call to the lowest numbered Paging
Group first.
You can answer incoming calls, Intercom Tone Calling, or Intercom Voice
Calling using the Group Call Pickup feature. You cannot answer Paging or
Callback with this feature.
Call Transfer
(CPC-S and CPC-M)
The DBS 824 provides two call transfer methods: blind transfer and screened
transfer.
Blind Transfer
Description
Blind transfer allows the transfer of a call directly to an extension, without
waiting for the called extension to answer.
Operation
1. Press the HOLD key to place the outside call on hold.
The line LED for the outside line on hold flashes green.
Hold #XX (where XX is the line number) appears on the display.
2. Dial the extension number to which the call is to be transferred.
Call-EXT XXX (where XXX is the extension number) appears on

the display.
3. Replace the handset before the other party answers.
You can also replace the handset after the third party answers.
The LED for the original outside line turns red when the call has been
transferred.

Call Transfer Key Telephone Features
Transf XXX #YY (where XXX is the extension and YY is the

line) appear on the display.
The third party need only pick up the handset to speak to the outside
line.
Related Programming
FF1 (System): Onhook Transfer
FF1 (System): Extension Transfer Recall Timer for CO Calls
FF1 (System): Extension Transfer Recall Timer for Intercom Calls
FF1 (System): Attendant Transfer Recall Timer for CO Calls
FF1 (System): Attendant Transfer Recall Timer for Intercom Calls
Considerations
For users to transfer calls by pressing HOLD, dialing the extension, and
going onhook, the Onhook Transfer feature must be enabled in system
programming.
If Onhook Transfer is disabled, blind transfer is performed by pressing

HOLD, dialing the extension number, pressing PROG, and then going
onhook.
If Onhook Transfer is enabled, users can transfer calls by pressing PROG

before going onhook.
The Attendant can transfer calls while the handset is still in place, even if
the system is not set for Onhook Transfer.
You cannot transfer a call to an extension that has Do Not Disturb or

Absence Message activated.
You can transfer a call to an extension that has Call Forwarding activated.
The transferred call will follow the call forwarding path of the extension it
is transferred to.
For example, if extension A is forwarded to extension B, calls that are

transferred to extension A will be forwarded to extension B.
When you transfer a call to an extension that is busy or does not answer
and does not have Call Forwarding activated, the transfer will recall to
your extension after the Transfer Recall Timer expires. The other
extensions number and the number of the transferred CO line or extension
will appear on your display.

Key Telephone Features Call Transfer
(For example, if you transfer an outside call on line 1 to extension 135 and
that extension does not answer, the call will return to your extension and
Recall 135 #01 will appear on the display.)
Screened Transfer
Description
Using the Screened Transfer feature, you can contact a third party and
announce the call before the transfer.
Operation
To use Screened Transfer when your system is set for Onhook

Transfer:
1. Press the HOLD key to place the call on hold.
Hold TRK #XX (where XX is the line number) appears on the

display.
3. When your call is answered, inform the third party of the transfer.
The EXT LED stops flashing and remains lit.
Talk-EXT XXX (where XXX is the extension) appears on the

display.
4. Hang up the handset.
The line LED for the original outside line turns red.
line.
To use Screened Transfer when Onhook Transfer is disabled:

Call Transfer Key Telephone Features
Hold TRK #XX (where XX is the line number) appears on the

display.

display.
4. Press the PROG key or dial 8.
The line LED for the original outside line turns red.
TRF XXX TRK #YY (where XXX is the extension and YY is

the line) appears on the display.
line.
5. Hang up to complete the transfer.
Related Programming
FF1 (System): Onhook Transfer
FF1 (System): Attendant Transfer Recall Timer for Intercom Calls
Considerations
The Attendant can transfer calls while the handset is still in place, even if
the system is not set for Onhook Transfer.


Key Telephone Features Call Waiting
is transferred to.
For example, if phone A is covered to phone B, calls that are

transferred to phone A will be forwarded to phone B.
and does not have Call Forwarding activated, a call tone is issued at your
extension after Transfer Recall Timer expires. The other extensions
number and the number of the transferred CO line or extension then appear
on your display and the call is returned to your extension.
(For example, if you transfer an outside call on line 1 to extension 135 and
that extension is busy or does not answer, the call will return to your
extension and Recall 135 #01 will appear on the display.)
Call Waiting
(CPC-S and CPC-M)
Description
You can send a Call Waiting signal, followed by a brief LED message, to a
busy extension. The party receiving the message need only replace the
handset and then pick it up again to be automatically connected to the
message senders extension.
The following messages can be sent using the Call Waiting feature:
Table 3-4. Call Waiting Text Messages
Message Message
Code
5 Visitor Here
6 Need Help
7 Important
8 Urgent
9 Emergency
Message codes 0-4 are not available.

Call Waiting Key Telephone Features
Users can also respond to call waiting by sending a text message. See Call
Waiting/OHVA Text Reply on page 3-28.
Operation
To set Call Waiting:
The phone issues busy tone.
3. Press 3.
The EXT LED flashes.
Call Wait XXX (where XXX is the extension) appears on the

display.
4. If you want to send a text message, dial the desired message code (5-9).
The corresponding message displays on the called partys phone. (If the
called party does not have a display, the party continues to hear a call
waiting signal.)
5. Remain on the line until the called party picks up.
To answer Call Waiting:
1. The EXT LED flashes, indicating Call Waiting has been sent.
Call Wait XXX (where XXX is the extension number) appears on the
display.
The current call is disconnected.
Call Wait-XXX appears on the display.
You are automatically connected to the extension sending the Call

Waiting.
Talk-EXT XXX appears on the display.

Key Telephone Features Call Waiting
Note: To answer a call waiting tone, you may flash the switchhook rather
than hang up. If you flash the switchhook, you are immediately connected
to the waiting party.
To answer Call Waiting using the Talk Back key:
A Talk Back key can be assigned to an FF key. The Talk Back key allows
you to answer a waiting call without disconnecting the original call.
1. The LED of the Talk Back key flashes red, indicating Call Waiting has
been sent.
2. Press the Talk Back key to answer Call Waiting.
The LED of the Talk Back key flashes green.
The current call is held automatically.
3. Press the Talk Back key again to return to the original call.
The LED of the Talk Back key goes off.
Related Programming
FF3 (Extension): Call Waiting/OHVA
FF5 (FF Key Settings): FF Key Assignments for Extensions
Considerations
Message code 8 cannot be used from an SLT. (The digit 8 is used to
transfer calls on SLTs.)
Call Waiting can be used without the user entering a message code.
Call Waiting is cancelled when the sender replaces the handset.
If the called extension has DND activated, has a call on hold, is ringing
(from another call), or is engaged in a conference call, Call Waiting cannot
be sent.
A call on an outside line can be placed on hold before Call Waiting is

answered to avoid terminating the original call. An Intercom Call,
however, must be terminated before Call Waiting can be answered.

Call Waiting/OHVA Text Reply Key Telephone Features
If Onhook Call Transfer has been enabled and you have placed an outside
line on hold to answer Call Waiting, replace the handset after the other
extension hangs up. If the caller hangs up first, the held call will be
transferred to the called extension.
Call Waiting cannot be sent to an ML key.
Call Waiting/OHVA Text Reply

(CPC-S and CPC-M)
Description
When a busy party receives an indication of incoming intercom call, the busy
party can respond by sending a text message back to the caller.
The text message can be sent after any of these intercom call indications:
Call waiting tone
Call waiting tone followed by a text message
An offhook voice announce.
Operation
When you are on a call and receive an indication of a incoming intercom call,
press CONF and then dial 1-5.
The following table shows the default text associated with messages 1-5.
Message Number Message Definition

1 Take A Message
2 Please Hold
3 Will Call Back
4 Transfer
5 Unavailable
Messages 1-5 can be changed through system programming.
Programming
FF6 (Names and Messages): Call Waiting/OHVA Text Reply

Key Telephone Features Camp-on
Considerations
Text messages 1-5 can be changed from an attendant phone or a DSS/72.
Camp-on
(CPC-S and CPC-M)
Description
If you reach a busy extension, the Camp-on feature will alert you with a ring
when the extension becomes free. You will then be able to pick up your
handset to automatically dial the extension.
Operation
To activate the Camp-on feature:
2. Dial the desired extension number.
If the extension is busy, your phone issues busy tone.
3. Press 3.
The phone issues ringback tone.
If the Camp-on feature cannot be set, the phone continues to issue busy
tone.
4. Replace the handset after you hear the ringback tone.
5. Wait for the extension callback ring.
To answer the callback ring:
1. Pick up the handset when you hear the callback ring.
Camp-on Call appears on the display.
The system automatically dials the called extension.

CO Line Key Trunk Access Key Telephone Features
Related Programming
Considerations
The callback ring must be answered within sixteen seconds or it will be
canceled.
A Camp-on request will only be accepted after Call Waiting status.
The callback ring cannot be accepted by an extension that has Call

Forwarding activated.
An extension can only have one call camped on at a time. For example, if
Extension 152 camps on to Extension 153, another extension cannot camp
on to 153, as long as 152 is camped on.
An extension that has initiated a camp-on cannot receive a camp-on. For

instance, if Extension 200 has camped on to Extension 300, another
extension cannot camp on to 200.
CO Line Key Trunk Access

(CPC-S and CPC-M)
Description
You can access an outside line by pressing a CO line key.
Operation
1. Press an unlit line key.
The line LED lights green.
CO TALK #XX (where XX is the line) appears on the display.
The dialed number appears on the display.

Key Telephone Features Conference Calls
The line LED changes from green to red and then goes off.
The time and date reappears on the display.
Related Programming
FF1 (System): Call Duration Timer
Considerations
The duration of a call appears on the display while the call is in progress.
The SMDR Start Timer can be set to start at 5, 16, or 30 seconds seconds
after the last digit of the telephone number is dialed.
Conference Calls
(CPC-S and CPC-M)
Description
Conference Calls allow an extension user to add a party to an existing
conversation.
Extension users can create the following types of Conference Calls:
One outside line and two extensions
Two outside lines and one extension
One outside line and three extensions
Two outside lines and two extensions
Three extensions
Four extensions.

Conference Calls Key Telephone Features
Operation
To establish a Conference Call:
1. Press HOLD or the line key of your current call to place it on hold.
The extension number, outside line number, or name of the party on hold
2. Press an unlit line key or dial the number of the extension you wish to add
to the call.

display.
3. If you pressed an unlit line key in step 2, dial the number of the party you
wish to add to the call.
4. Press the CONF key when your call is answered.
If you are now conducting a three-way Conference Call involving two

outside lines, CONF #XX #YY (where XX is the first line and YY
is the second line) appears on the display.
5. Repeat steps 1-4 to add a fourth party to a three-party Conference Call.
To add an extension to an outside call:
1. Press the CONF key during the outside call.
2. The party at the extension who wishes to join the call must pick up the
handset.
3. The party joining the call must press the line key of the call in progress.
(The line key LED is lit red.)
Steps 2 and 3 must be completed within five seconds of each other.
The three parties can now speak to one another.

Key Telephone Features Delayed Ringing
5. Repeat steps 1-4 to add another extension to a three-party Conference

Call.
Considerations
The DBS 824 provides 3 four-party conference circuits.
Press FLASH or hang up to exit a Conference Call.
The Call Hold feature cannot be used during a four-party Conference Call.
Delayed Ringing
(CPC-S and CPC-M)
Description
Delayed ringing causes a call that is unanswered at a primary extension to
ring at a secondary extension.
CO delayed ringing causes an incoming outside call to ring at a designated

extension or extensions if it is not answered within a certain period of time.
CO delayed ringing is also available for hunt group pilot numbers.
Extension delayed ringing causes any type of call, outside or intercom, to ring
at a designated extension or extensions if it is not answered within a certain
period of time. The phones receiving the delayed call must have a DSS/BLF
key assigned to the extension originally intended to receive the call.
Considerations
The following timers have been implemented:
- The Central Office Delayed Ring Timer controls delayed ringing for
outside calls.
- The Extension Delayed Ring Timer controls delayed ringing for

extension calls.

Dial 0 for Attendant Key Telephone Features
Dial 0 for Attendant

(CPC-S and CPC-M)
Description
The Attendant can be called from any extension by simply pressing 0.
If multiple attendants are assigned, a dial 0 call goes to the first Attendant
first. If the first attendant is busy, the call goes to the second Attendant. The
call will continue to transfer to the next attendant in the attendant group if
necessary.
Up to four attendants can be assigned.
Operation
2. Press 0.
Talk-EXT 100 appears on the display if your extension is set for

Voice Calling.
Call-EXT XXX (where XXX is the extension) appears on the

display if your extension is set for Tone Calling.
Related Programming
FF6 (Names and Messages): Extension Name
Considerations
If the Attendants name has been stored it appears on the display instead of
the extension number.

Key Telephone Features Do-Not-Disturb (DND)
Do-Not-Disturb (DND)
(CPC-S and CPC-M)
Description
An extension can be made unavailable by activating Do-Not-Disturb (DND).
When DND is activated at an extension, calls to that extension receive busy
tone.
Operation
To activate DND:
2. Dial 73.
DND Set appears on the display.
3. Press the ON/ OFF key.
To cancel DND:
2. Dial 73.
DND Canceled appears on the display.
3. Press the ON/ OFF key.

EM/24 Console Key Telephone Features
Related Programming
Considerations
Callback Queuing will ring an extension in DND.
A Private Line will ring an extension in DND.

differently, depending on whether they are trunk or intercom calls.
The following types of incoming trunk calls will follow permanent call
forward settings:
Attendant Phones can activate DND.
The Attendant can activate or cancel this feature on an extension using FF

key LEDs on a DSS console.
The DND feature cannot be activated from an extension selected to receive

call forwarding.
EM/24 Console
(CPC-S and CPC-M)
Description
Connecting an EM/24 console to your extension adds twenty-four FF keys.
By assigning extensions to its FF keys, you can use an EM/24 console as a
BLF (Busy Lamp Field).
Related Programming
FF3 (Extension): Terminal Type

Key Telephone Features Flexible Function (FF) Keys
FF3 (Extension): EM/24 Port Assignment
Considerations
An EM/24 console can be connected to any key phone.
Flexible Function (FF) Keys

(CPC-S and CPC-M)
Description
You can assign frequently used functions to programmable keys on key
phones, DSS consoles, and EM/24 consoles. All keys not already assigned as
line or Speed Dialing keys are available for programming.
Up to twelve dial keys or six digits can be stored in an FF key. (The LED of
the FF key will not light when digits are stored in the key.)
You can also store the PROG, CONF, AUTO, REDIAL (for redialing only,
not for inserting a pause), and FLASH features.
Also, you can assign External Call Forwarding, combined with either a
Personal Speed Dial code or a System Speed Dial code, to an FF key. You
can also assign a pilot extension number as a Call Forwarding destination by
storing Call Forwarding, combined with the pilot extension number (0, 10-69,
or 100-699), in an FF key.
Operation
To assign pre-programmed codes to an FF key:
3. Press the FF key to be programmed.
Enter Code appears on the display.

Flexible Function (FF) Keys Key Telephone Features
4. Enter the code to be programmed (see Table 3-5).
The programmed code appears on the display.
Code Stored appears on the display.
6. Repeat steps 2-5 to program additional keys.
To assign digits to an FF key:
5. Enter up to six digits.
To assign Call Forwarding external to an FF key:
4. Enter 72.
5. Enter the forward type (0- All calls, 1- Busy/No Answer, 2-Busy, 4-No
Answer).
7. Enter the Speed Dial code (System Speed dial 00-89 or 000-199 or
Personal Speed dial 90-99 or 900 - 939).

Note: The speed dial code must include the CONF key (to indicate a
trunk call), the appropriate trunk access code, and the outside number.
To assign a Hunt Group pilot number or an extension number to an

FF key:
4. Enter 72.
5. Enter the Call Forwarding code (0, 1, 2, or 4).
6. Enter the Hunt Group pilot number or an extension number.
To erase a code stored in an FF key:
Note: FF keys assigned as CO lines cannot be cleared using the following

procedure. CO line keys can only be cleared through system programming.
Code Cleared appears.
To check a programmed FF key:

Flexible Function (FF) Keys Key Telephone Features
C appears in the display.
3. Press the FF key to be checked.
The programmed data appears on the display.
Related Programming
FF9 (Copy Program): FF Key Copy
Considerations
The following functions can be assigned to FF keys:
Table 3-5. Feature access codes for FF key assignments
Feature Code to be entered

Call Attendant 0
Intercom Call Extension number (10-69) or (100-699)
Outside Line 88, outside line number (01-08)
Pooled Trunk Access Outside line group number (9, 81-86)
Note: 9 can used as an outside line group number if it is not used for
LCR.
LCR 9
Paging #, Paging Group number (00-07)
Call Park 75
Caller ID Log Key *6
DND Activate/Cancel 73
Absence Message Acti- 71
vate/Cancel
Call Forwarding 72
Alarm Activate/Cancel #4
Station Lockout 74, lockout code (max. 4 digits)

Feature Code to be entered

Dial Tone On/Off #50
Direct Call Pickup 79
Group Call Pickup 70
Account Code 1 #79, account code (max. 6 digits)
Account Code 2 AUTO, #, account code (max. 6 digits)
Speed Dialing AUTO, speed dial number (00-99, 000-199, 900-939)
Night Service On/Off #521 (Day), #522 (Night1) or #523 (Night2) (Attendant only)
Intercom #8
Message Clear AUTO, FLASH
Message Call AUTO, REDIAL
Headset On/Off #51
BGM On/Off #53
Answer Key *1
Release Key *2
Talk Back Key *3
Paging Meet-Me 77
Answer
Universal Answer 78
Pickup
Save Dial Call AUTO, *
Register Save Dial AUTO, AUTO
MUTE Key *#
FLASH key FLASH
One-Touch VM Access
PROG AUTO NNN XXX or AUTO 00-99#
Voice mail Password (optional)

pilot number
Note: If a password is used, it can be from 1 to 3 digits. If the password is

over 3 digits, it must be assigned to a personal or system speed dial num-
ber (00-99, 000-199 or 900-939).

Handsfree Answerback Key Telephone Features
If a new code is programmed into a key, the previously programmed code

is erased.
To erase a code programmed into a key, press the HOLD key when the
display reads Enter Code. Code Cleared then appears on the display.
The system can be programmed so that Pooled Trunk Access calls

automatically use LCR when 9 is selected.
Night Service, DND, and BGM can be activated through FF keys without
lifting the handset.
When you are making a call using the Speed Dialing feature, the FLASH
key stored in Speed Dialing becomes the PBX flash feature.
Handsfree Answerback
(CPC-S and CPC-M)
Description
Use the Handsfree Answerback feature to answer a call without lifting the
handset. Your extension must be programmed for Voice Calling for you to
use this feature. If your extension is not set for Voice Calling, the caller must
press 1 during a call to switch from Tone Calling to Voice Calling.
Operation
1. Confirm that the MUTE LED is off.
If it is lit, press the MUTE key to turn it off.
2. Speak into the microphone.
Related Programming
FF1 (System): Extension Intercom Calling
Considerations
Stay within three feet of the microphone.
The MUTE feature can be selected from the Menu screen on large display
phones. With other DBS 824 key phones, the MUTE function is assigned
to a fixed key.

Key Telephone Features Handsfree Operation
Handsfree Operation
(CPC-S and CPC-M)
Description
Handsfree operation is available with all speakerphones. This type of
operation allows you to use all available DBS 824 features without lifting the
handset.
Operation
To initiate handsfree operation, press the ON/OFF key. This takes the phone
offhook and provides access to the full range of calling features.
Headset Operation
(CPC-S and CPC-M)
Description
Headset operation allows you to handle calls with a headset instead of with
the handset or speakerphone.
Operation
2. Dial #51.
If headset mode is already on, these steps turn it off; if headset mode is
off, these steps turn it on.
Intercom Calling
(CPC-S and CPC-M)
Descriptions
The DBS 824 provides two methods of intercom calling: voice calling and
tone calling.

Intercom Calling Key Telephone Features
Voice Calling. With voice calling, intercom calls are connected immediately,
without a ringing tone.
Tone Calling. With tone calls, a ringing tone is sent to the called extension.
System programming determines whether the DBS 824 uses voice or tone
calling as a default. If voice calling is the default, dialing 1 after the
extension number changes the call to a tone call. If tone calling is the default,
dialing 1 results in a voice call.
Operation
To make a Voice Call:
Note: If you are calling from an extension programmed for Prime Line
Preference, press the FF key programmed for intercom operation.
2. Dial the extension number (10-69) or (100-699).
3. If the system default is tone calling, dial 1.

display. If the extension name has been stored, that name appears on
the display after Talk instead of -EXT XX.
The EXT LED lights.
To transfer a call using Voice Calling:
Hold-EXT XXX (where XXX is the extension) appears on the

display.
2. Dial the number of the extension to which the call will be transferred.
3. If the system default is tone calling, dial 1.

Key Telephone Features Intercom Calling

display.
To make an Tone Call:
Note: If you are calling from an extension programmed for prime line
preference, press the FF key programmed for intercom operation.
3. If the system default is voice calling, dial 1.

display. If the extension name has been stored, that name appears,
rather than the extension number.
The called extension rings and the EXT LED flashes.
When the call is answered, Talk-EXT XXX (where XXX is the

extension) appears on the display. If the extension name has been
stored, that name appears on the display after Talk instead of -EXT
XXX.
To transfer a call using Tone Calling:
Hold-EXT XXX (where XXX is the extension) appears on the

display.
3. If the system default is voice calling, dial 1.

display.

Last Number Redial Key Telephone Features
Related Programming
FF1 (System): Alert Tone for Voice Calls
Considerations
When an extensions calling mode is set to voice calling, a splash tone
can be sent to alert the extension to the voice call. System programming
determines if the splash tone is provided.
If an extension is offhook, it will receive tone calls.
Calls to OPX and analog SLT extensions are always tone calls, regardless
of system programming.
The voice calling feature is not available for incoming DISA calls.
Voice calls do not forward if Cover No Answer is turned on.
Last Number Redial

(CPC-S and CPC-M)
Description
The last outside number dialed may be redialed automatically by pressing the
REDIAL key.
Operation

Key Telephone Features Line Appearances

display.
2. Press the REDIAL key.
The last number dialed appears on the display.
The line key LED changes from green to red and then goes off.
Considerations
If the Auto Flash Redial feature is set, you can flash the outside line once
by pressing the REDIAL key at the busy tone. You can then redial the last
number dialed.
The Last Number Redial feature can redial a number up to sixteen digits
long.
A maximum of five Speed Dialing codes can be redialed.
Line Appearances
(CPC-S and CPC-M)
The DBS 824 provides up to four types of line appearances.
The following table summarizes how each type of line appearance is used:
Table 3-6. MCO and ML key definitions
Key Definition
DSS/BLF Appear- DSS/BLF keys provide one-touch dialing, direct station selection
ances (DSS), and busy lamp fields (BLF) for extensions.
Direct Line (DL) DL keys are used to originate and receive calls over specific trunk
Appearances numbers.
Multi-CO (MCO) MCO keys are used to originate and receive CO calls.
Appearances
Multi-Line (ML) ML keys are used to originate and receive CO line calls and intercom
Appearances calls.

Line Appearances Key Telephone Features
DSS/BLF Appearances
(CPC-S and CPC-M)
Description
When a DSS/BLF key is programmed, it automatically provides direct station
selection and busy lamp field for the assigned extension number. If desired,
the DSS/BLF key can also provide ring monitor.
For example, you can set extension A as a DSS/BLF key on extension B.

When extension A rings, the LED of the DSS/BLF key on extension B
flashes. If extension B answers the call by pressing the DSS/BLF key, the
LED on extension A goes off and the call remains only on the DSS/BLF key
of extension B.
Ringing can be set on either one or both extensions. If the extensions are not
set for ringing, the LED of the DSS/BLF key will flash red. If the extensions
are set for ringing, the LED will flash green.
When extension A is in use, the LED of the DSS/BLF key on extension B will
light red. If one extension has the Absence Message, Call Forwarding, or Do-
Not-Disturb feature activated, the DSS/BLF key will light green.
Operation
To assign a DSS/BLF key:
3. Press the FF key to be assigned the DSS/BLF appearance.
5. Press HOLD key.
To make an intercom call using the DSS/BLF key:
Press the idle DSS/BLF key.

To pick up a call on a DSS/BLF key:
Press the flashing DSS/BLF key.
Related Programming
FF1 (System): Extension (BLF) Delayed Ring
FF4 (Ringing and Hunt Groups): Extension Ring Table
Considerations
Ringing assignments for DSS/BLF keys are assigned through system
programming.
If several calls arrive at an Extension Line key, the calls are queued and
ring on a first-in, first-out basis.
You cannot assign the same DSS/BLF appearance to more than one DSS/
BLF key.
Direct Line (DL) Appearances

(CPC-S and CPC-M)
Description
Direct Line keys for making and receiving outside line calls can be assigned
to any one of eight CO lines. Direct Line keys have priority over Multi-Line
keys for outgoing and incoming outside line calls.
The LED for a Direct Line key will flash green on an incoming call if the CO
line is set to ring. It will flash red if the CO line is not set to ring. If another
extension answers the call, the LED on the telephone will steadily light red.

Operation
Operation Action
To originate a trunk call ... Press an idle DL key.
The key blinks (green) as the call is made.
To place a call on Exclusive Trunk Hold (page 3-29) Press the DL key.
...
To place a call on System Trunk Hold (page 3-15) ... Press the HOLD key.
To transfer a call ... Press HOLD, dial the destination exten-
sion, and then press PROG.
Related Programming
FF2 (Trunks): Pooled Trunk Access for Group 81-86
FF5 (Keys): FF Key Assignments (all)
FF8 (LCR): LCR Setting (all)
Considerations
Users can barge into a busy Direct Line (DL) and create a three-party
conference. To barge into a busy Direct Line, the user presses the DL key.
(The DL key will be lit red.)
Barge-in for Direct Lines is controlled by the program settings for Busy
Override. For instance, if an extension with a DL key does not want the DL
broken into, that extension must have Busy Override Receive turned off.

Both extensions must belong to the same paging group (1-7). Paging group
0 does not allow override.
Barge-in for Direct Lines cannot override a DL under the following

conditions:
- When the DL is in a conference call
- When the DL is holding a call.
- When the phone that will be barged into is holding a trunk that does not
appear on an FF key.
For example, if extension 200 wants to barge into a DL that appears on

extension 201, extension 200 cannot barge into the DL if 201 is holding a
trunk that does not appear on an FF key.
Multi-CO (MCO) Appearances

(CPC-S and CPC-M)
Description
MCO keys will only ring for incoming calls if programed using the Ring
Assignments. When outside calls come in, the MCO key flashes green. If a
second outdise cal comes in the a second MCO key flashes green. If another
extensions answers an outside call, then the MCO key will stop flashing and
becomes idle.
You can make and receive CO line calls using a Multi-CO (MCO) key.
An MCO key can be assigned to any of the pooled trunk groups. See Pooled
Trunk Access on page 3-68 for more information.
See ML/MCO Separation (page 3-53) for information on assigning both

ML and MCO keys to the same system .

Operation
Operation Action
To originate a trunk call Press an idle MCO key.
The key blinks (green) as the call is made.
To place a call on Exclusive Trunk Hold (page 3-29) Press the MCO key.
To place a call on System Trunk Hold (page 3-15) Press the HOLD key.
To transfer a call Press HOLD, dial the destination exten-
sion, then press PROG.
Related Programming
FF4 (Ringing): Ringing and Hunt Groups (all)
FF8 (LCR) LCR Settings (all)
Considerations
When all trunks in a group are busy, all of the corresponding MCO keys
light red.
If LCR is enabled, MCO keys can be assigned for trunk group 89.
However, the FF keys will not light.
Trunk lines flash red..
There are seven groups of outside lines: 9 and 81-86.
Press the MCO key that flashes green to answer an outside call.
If there are multiple outside calls, lift the receiver (or ON/OFF) to speak to
the first one. If more than one call comes in from an extension, then the
second receives busy tone.

Multi-Line (ML) Appearances

(CPC-S and CPC-M)
Description
You can make and receive both CO line calls and Intercom Calls using a
Multi-Line (ML) key.
See ML/MCO Separation (page 3-54) for information on assigning both

ML and MCO keys to the same system.
Operation
Operation Action
To originate an intercom or trunk call Press an idle MCO key. The key blinks
(green) as the call is made.
To place a call on Exclusive Hold (page 3-29) Press the MCO key.
To place a call on System Hold (page 3-15) Press the HOLD key.
To transfer a call Press HOLD, dial the destination exten-
sion, then press PROG.
Related Programming
FF5 (Keys): FF Key Assignment (all)
FF8 (LCR): LCR Settings (all)
Considerations
A Multi-Line key will ring for incoming CO calls, Intercom Calls, recall
calls, and call-forward calls.
When a CO call or an Intercom Call arrives, a search begins for a Multi-

Line key not in use. The lower numbered FF keys will be searched first.
When a free Multi-Line key is found, the LED flashes green and the
extension rings.

ML/MCO Separation Key Telephone Features
If another phone answers an incoming trunk call, the ML LED on your

extension goes off and the ringing stops, indicating that the Multi-Line key
on your telephone is no longer in use.
When dialing an extension number with ML keys, the system

automatically selects the free Multi-Line key with the lowest number and
flashes its LED green. If a sceond call comes in from another extension,
the next lowest ML key flashes green (if present).
If the CO line or held extension does not respond before the Recall Timer
expires, the extension rings and the Multi-Line key flashes green.
If LCR is enabled, ML keys can be assigned for trunk group 89. However,
the FF keys will not light.
ML/MCO Separation
(CPC-S and CPC-M)
Description
Each extension can have either MCO or ML keys.
FF3 (Extension): ML/MCO Separation
Considerations
The initial setting for all extensions (except first attendant phone) is MCO.
The initial setting for the first attendant phone (port 1) is ML.
Meet-Me Answer
(CPC-S and CPC-M)
Description
You can answer a Paging call from any extension using the Meet-Me Answer
feature.

Key Telephone Features Message Waiting/Callback Request
Operation
1. Pick up the handset from any extension at which you hear the Paging call.
2. Press 77.
Paging ceases and you are connected to the party trying to reach you.
The EXT LED lights.
Related Programming
Considerations
You can only use the Meet-Me Answer feature at an extension that does
not have an incoming call.
If an external paging system or a Universal Answer system has been

installed, use Group Call Pickup to respond to the Paging call.
If you are at a speakerphone, you can press the ON/OFF key instead of
picking up the handset to answer the Paging Call. You can then speak to
the party trying to reach you using the phones built-in speaker and
microphone.
Message Waiting/Callback Request

(CPC-S and CPC-M)
Description
If you try to call an extension that is busy or does not answer, you can leave a
message requesting a return call.

Message Waiting/Callback Request Key Telephone Features
Operation
To leave a Callback Request:
Call-EXT XXX, Busy-EXT XXX or Talk-EXT XXX (where

XXX is the extension) appears on the display.
3. Dial 2 at the busy tone or while the telephone is still ringing.
Accept Message appears on the display.
The Message Waiting lamp flashes at the called extension.
To answer a Callback Request:
Your telephone automatically dials extension that left Callback

Request.
If extension 135 left the Callback Request and your extension is set for
Tone Calling, Call-EXT XXX (where XXX is the number of the
extension that left the Callback Request) appears on the display.
If extension 135 left the Callback Request and your extension is set for
Voice Calling, Talk-EXT XXX (where XXX is the number of the
extension that left the Callback Request) appears on the display.
When your call is answered, the EXT LED lights and the Message
Waiting lamp goes off.
To view the most recent Callback Request
Callback Requests are normally viewed in the order received. To view the
most recent callbacks first:

Key Telephone Features Message Waiting/Callback Request
2. Press the CONF key twice.
The most recent Callback Request appears on the display.
4. Repeat steps 2 and 3 to view other Callback Requests.
To cancel a Callback Request:
3. Press the FLASH key.
Call Back Cancel appears on the display.
Related Programming
Considerations
When your extension has received several Callback Requests, the number
of requests appears on the left side of the display.
Up to four Callback Requests can be sent to any one extension. The order
of the messages can then be changed by the party receiving the requests.
If you call the same extension a second time and the party answers, any
Callback Requests you sent earlier will be cancelled.

Non-Appearing Outside Lines Key Telephone Features
If a Callback Request is sent to an extension for which Call Forwarding is

set, the Callback Request will be automatically forwarded to the
designated extension.
You can send a Callback Request to an extension that has Do Not Disturb
or Absence Message activated.
Non-Appearing Outside Lines

(CPC-S and CPC-M)
Description
Non-appearing outside lines are trunks that are not assigned to a dedicated FF
key or to a trunk group key on your extension. The DBS 824 allows you to
use non-appearing outside lines.
Operation
Answering a Non-Appearing Outside Line Call
To answer a non-appearing outside line call at your extension, lift the receiver
or press ON/OFF.
Selecting a Non-Appearing Outside Line
1. Pick up the receiver or press ON/OFF.
2. Dial 88.
3. Dial the outside line number (01-08).
Holding a Non-Appearing Outside Line
Instead of an FF key, the EXT indicator flashes when you hold a non-
appearing outside line.

Key Telephone Features Offhook Signaling
Offhook Signaling
(CPC-S and CPC-M)
Description
Offhook signaling sends a tone to a busy extension to indicate that another
CO call has arrived.
Operation
When you receive an offhook signal during a call, do the following:
1. Put the first call on hold.
2. Press the flashing FF key for the CO line of the incoming call.
For details about handling multiple calls, see Call Hold on page 3-14.
Related Programming
FF3 (Extensions): Offhook Signal
FF3 (Extensions): Offhook Signal Volume
FF3 (Extensions): Offhook Signal Pattern
Considerations
The system does not send the offhook signal under the following
conditions:
- During a conference call
- While the called extension is on hold
- During a call on a CO line for which there is no line key on the called
extension.

Offhook Voice Announce (OHVA) Key Telephone Features
Offhook Voice Announce (OHVA)

(CPC-S and CPC-M)
Description
You can interrupt a busy extension when making an Intercom Call, and then
use the Offhook Voice Announce (OHVA) feature make an announcement
that only the called party can hear. You can also transfer a held call to a busy
extension after making the announcement using this feature.
Operation
To make an OHVA:
If the extension is busy, your phone issues busy tone.
3. Press 5.
CONFXXX YYY (where XXX is the calling extension and

YYY is the receiving extension) appears on the display if you call a
busy extension.
CONF XX YYY (where XX is the line number and YYY is the

extension) appears on the display if you call an extension that is
speaking with an outside line.
Voice Announce appears on the called extensions display.
The Talk Back key flashes red.
4. Make your announcement.
To answer an OHVA:
1. Press the Talk Back key (must be programmed in an FF key).
The Talk Back key flashes red.
2. To return to the previous call, press the Talk Back key again.

Key Telephone Features Offhook Voice Announce (OHVA)
To transfer a call using OHVA
1. Press the HOLD key to place the call to be transferred on hold.
If the extension is already engaged in a call, your phone issues busy tone.
3. Press 5 and announce the call to be transferred.
If the transferred call is not accepted by the called extension, press the
FLASH key to cancel the transfer.
If the transferred call is accepted, and Onhook Transfer is enabled for

your extension, hang up.
If Onhook Transfer is not enabled, press PROG and then hang up.
Note: Attendant console phones transfer by pressing the RELEASE key.
To answer a call after it has been announced using OHVA:
Your extension rings.
Related Programming
Considerations
The held call is transferred as soon as the extension sending the OHVA
hangs up.
If the transferred call is not answered immediately, it will queue for a set
time limit, then return to the extension sending the OHVA. (The recall
time can be set in the Transfer-Recall Timer.)
When receiving an OHVA, an extensions Talk Back keys LED will flash
red. When the Talk Back key is pressed to answer an OHVA, the LED will
flash green.

One-Touch Keys Key Telephone Features
You cannot receive a Call Waiting message during an OHVA. (Denied

will appear on the display of the extension trying to send the Call Waiting
message.)
One-Touch Keys
(CPC-S and CPC-M)
Description
One-Touch Keys can be used to store telephone numbers, speed dial
numbers, or feature access codes.
To dial the stored number, the user goes offhook and presses the desired key.
Operation
To program a One-Touch key for Pooled Access:
3. Press the One-Touch key to be programmed.
5. Enter the number of the outside line group to be stored. (See Table 3-7.)
6. Enter the telephone number to stored.
To assign System Speed Dial numbers to One-Touch keys:

Key Telephone Features One-Touch Keys
5. Enter the System Speed Dial Number to be programmed.
To assign two System Speed Dial numbers to a single One-Touch

key:
5. Enter the Speed Dial number for the access code.
This inserts a pause between the access code and the telephone number.
8. Enter the Speed Dial number for the telephone number.
Both the access code and the telephone number are programmed on the
One-Touch key.

One-Touch Keys Key Telephone Features
To assign access codes to a One-Touch key:
4. Enter the access number.
This inserts a pause between the access code and the telephone number.
To check a programmed One-Touch key:
3. Press the One Touch key to be checked.
The date and time appears on the display.
Considerations
If the pause following an access code is too short, press the REDIAL key
more than once.

Key Telephone Features One-Touch VM Access
A One-Touch key can be programmed to automatically access a CO line

before dialing a personal speed dial number.
Select an outside line group when you program a One-Touch key. A free
line is selected from that group when you dial out. (Group 9 can be
programmed to select LCR automatically.) The following table shows the
available outside line groups and their corresponding code numbers:
Table 3-7. One-touch access codes for trunk group numbers
Trunk Group Number Code Number to be entered

81 1
82 2
83 3
84 4
85 5
86 6
9 9
One-Touch keys cannot be checked while Station Lockout is set.
One-Touch VM Access
(CPC-S and CPC-M)
Description
One-Touch VM Access simplifies voice message retrieval for personal
mailboxes as well as attendant transfer of incoming calls to extension
mailboxes.
For instructions on attendant usage of the VM key, see One-Touch VM

Access on page 3-65.
One-Touch VM Access allows a user to program an FF key, DSS key, or

One-Touch key to automatically dial voice mail. The extension number for
voice mail as well as the users password can be stored under the key.
If the voice mail key is assigned to an FF key or DSS key, the voice mail key
and the MSGE lamp will flash red when the user has a message. (With a One-
Touch key, only the MSGE lamp flashes.) To access his or her mailbox, the
user simply presses the voice mail key.

One-Touch VM Access Key Telephone Features
If, for security reasons, the user prefers to manually dial the password, the
voice mail key can be used to store the voice mail extension number only.
With this option, the user presses the VM key, then dials the password before
accessing the mailbox.
Note: The VM key is assigned differently, depending on whether it is used

for personal message retrieval or attendant transfer. See the following
Operation section for instructions.
Operation
To assign a voice mail key:
Note: You cannot program this feature if trunks are assigned to the key. First
clear the trunk assignments, then use the following procedures to assign the
VM key.
3. Press the FF key, DSS key, or One-Touch key.
6. Dial the voice mail pilot number.
7. If the key is for personal message retrieval, enter a password (XXX or

AUTO 00-99), if desired. If the key is for attendant transfer to voice mail,
do not enter a password, but include any special codes (* or #, for
example) if they are required by the voice mail system.
Note: If a password is used, it can be from 1 to 3 digits. If the password is

over 3 digits long, it must be assigned to a personal or system speed dial
number (00-99, 000-199 or 900-939).
To use a Voice Mail key:
When the VM key flashes, the user presses it to connect to the mailbox.

Key Telephone Features Onhook Dialing
Related Programming
FF5 (Keys): FF Key Assignment for Extensions
FF5 (Keys): FF Key Assignments for DSS Consoles
Considerations
If the voice mail password is over three digits long, assign the password to
a personal or system speed dial number (00-99, 000-199 or 900-939).
If you are using 2-digit dialing with a third-party voice mail, the password
can be up to 4 digits long before it must be stored as a speed dial number.
With third-party voice mail, you must make sure a voice channel is
assigned for message waiting control in order for the MSGE lamp and VM
key to light.
The FF Key Copy program (FF9 3# 1-8# 1-8#) should not be used to copy
VM keys that include passwords because the passwords as well as the
voice mail extension number will be copied. In addition, pressing a key
containing someone elses password will result in an invalid password
message from voice mail.
Onhook Dialing
(CPC-S and CPC-M)
Description
Onhook Dialing is a standard feature for DBS 824 key phones. To dial
onhook, the user simply presses the ON/OFF key.
Users can dial onhook using the dialpad, one-touch keys, or FF keys.

Pooled Trunk Access Key Telephone Features
Pooled Trunk Access

(CPC-S and CPC-M)
Description
The DBS 824 system supports up to eight outside lines. These lines can be
divided into seven Pooled Trunk groups. If you assign an FF key as an MCO
or ML key, the DBS 824 can automatically select an open line from the
Pooled Trunk group assigned to that key.
Even if all the outside lines assigned to an extension are busy, you can access
a free line by choosing an outside line group number. Group numbers 9 and
81-86 are available.
Operation
To select a Pooled Trunk group using a pre-programmed FF key:
2. Press the ML or MCO key.
The LED of the Pooled Trunk key lights green.
CO TALK #XX (where XX is the line number) appears.
The LED of the ML or MCO key goes off.
To select a Pooled Trunk group that is not assigned to an FF key:

Key Telephone Features Pooled Trunk Access
2. Enter the desired group number (81-86, 9).
CO TALK #XX (Where XX is the line number) appears on the

display.
Related Programming
FF5 (Keys): FF Key Assignment
Considerations
The LED of the ML or MCO key lights red and the phone issues busy tone
when all lines in the same group are busy. (Those lines cannot be
accessed.)
If a ML or MCO key is assigned line group number 9 and LCR has been
activated, LCR is selected automatically.
Press the ML or MCO key that flashes red to answer incoming calls.
If one group is set aside for data lines, this feature can be used when a line
is needed for operations such as data transmission via modem.

Prime Line Preference Key Telephone Features
Prime Line Preference

(CPC-S and CPC-M)
Description
Prime Line Preference allows a user to place an outside call by simply
picking up the handset. When the user goes offhook, the trunk or trunk group
assigned to FF1 is automatically accessed. (Be sure to program one of the
other FF keys as an intercom key.)
Operation
The LED of the accessed line key lights green.

display.
Related Programming
FF3 (Extension): Prime Line Pickup
Considerations
To make an Intercom Call, press the FF key programmed as an intercom
key and then dial the extension number.

Key Telephone Features Private Line
If a member of the trunk group assigned to FF1 is also assigned to a Direct

Line key, Prime Line Pickup will access the Direct Line key instead of
FF1.
Private Line
(CPC-S and CPC-M)
Description
An outside line can be reserved for exclusive access by one extension,
eliminating the need for the extension user to wait for a free outside line
during busy periods.
Operation
1. Press the CO line key designated as a Private Line.

display.
The line LED goes off.
Related Programming
FF2 (Trunks): Private Trunk Line

Reminder Call Key Telephone Features
Considerations
Calls to Private Lines cause extensions to ring even if the DND or the
Absence Message feature is activated for them.
Calls to Private Lines are not forwarded, even if Call Forwarding is

activated on the associated extensions.
No warning tone sounds at the Attendant Phone, no matter how long a call
on a Private Line is on hold, even if the overtime warning tone is ignored.
When a private line is assigned to an extension, the Toll Restriction

assignment for the private line changes to 0 for all other extensions.
Ringing assignments for the private line are also removed from all other
extensions.
Reminder Call
(CPC-S and CPC-M)
Description
Your telephone can act as an alarm clock with the Reminder Call feature.
Operation
To set the Reminder Call feature:
2. Press #4.
Enter Time HHMM appears on the display.
3. Enter the time you wish the Reminder Call to sound. Enter the desired
time in 12-hour format, followed by a 1 for a.m. or a 2 for p.m.

Key Telephone Features Ringing Line Preference
Alarm XX:XX (where XX:XX is the time) appears on the display,

along with an a.m./p.m. indicator.
To cancel the Reminder Call feature:
2. Dial #4.
Enter Time HHMM appears on the display.
The time disappears from the bottom line of the display.
Considerations
A sixteen-second alarm tone will be issued at the specified time.
One Reminder Call may be set for each telephone.
To change the Reminder Call, simply enter a new time.
If the extension is in use when the reminder call is scheduled, the reminder
call is issued as soon as the extension becomes available.
Ringing Line Preference

(CPC-S and CPC-M)
Description
Ringing Line Preference enables an extension to answer an incoming CO call,
hold recall, or transfer call by simply picking up the handset or pressing
ON/OFF.
Related Programming
FF3 (Extensions): Auto Pickup (Ringing Line)

Saved Number Redial Key Telephone Features
Saved Number Redial

(CPC-S and CPC-M)
Description
You can save a previously dialed number for later redialing. Unlike the Last
Number Redial feature, the Saved Number Redial feature allows you to redial
the stored number even if it was not the last number dialed.
Saved Number Redial works for outside numbers, but not for extension
numbers.
Operation
To save a number:
1. Press the AUTO key twice before replacing the handset.
2. Press *.
Dial Stored will appear on the display and the number will be saved.
To redial a saved number:
CO TALK #XX (where XX is the line) appears on the display.
3. Press *.
The dialed number appears on the display.

Key Telephone Features Speed Dialing
Considerations
Any previously saved number is erased when a new number is saved.
The Saved Number Redial feature can store a number up to sixteen digits
long.
Up to five Speed Dialing codes can be stored and redialed.
Speed Dialing
(CPC-S and CPC-M)
Personal Speed Dialing
Description
Extension users can store frequently called numbers using the Personal Speed
Dial feature. With CPC-S and CPC-M in the standard mode, users can store
up to 10 Personal Speed Dial numbers at each extension (90-99). With CPC-
M set in the add-on mode, users can store up to 40 Personal Speed Dial
numbers at each extension (900-939).
Users can also enter names of up to sixteen characters for each of the Speed
Dial numbers. This allows Personal Speed Dial numbers to be confirmed by
name rather than by number.
Extension users can program their own personal speed dial numbers using
One-Touch keys, or they can be programmed from a key phone.
Operation
To assign Personal Speed Dialing to a One-Touch Key:
1. Press ON/OFF.
2. Press PROG.
3. Press a One-Touch key.
4. If you want to include a trunk access code in the number, press CONF
then 9 or 1-6 (1-6 = trunk groups 81-86).

Speed Dialing Key Telephone Features
If you enter a trunk access code in the speed dial number, you do not have
to open a trunk before using the number.
5. Dial the number.
6. Press HOLD.
7. Press ON/OFF.
To use a programmed Personal Speed Dial key:
1. If the Speed Dial key includes a trunk access code, simply press the key.
If the Speed Dial key does not include an access code, press an unlit line
key before pressing the Speed Dial key.

display.
2. Complete your call and replace the handset.
To check a programmed Personal Speed Dial key:
C appears on the display.
3. Press a Personal Speed Dial key.

To assign a name to a Personal Speed Dial number:
3. Press #1.
Speed Dial Name appears on the display.
5. Enter the Personal Speed Dial code.
7. Use the dialpad sequences shown in Table 2-1 on page 2-8 to enter letters
and/or numbers.
8. To complete the entry, press HOLD.
To delete a Personal Speed Dial number:
1. Press ON/OFF.
2. Press PROG.
3. Press the One-Touch key.
4. Press HOLD.
5. Press ON/OFF again.
Related Programming
FF7 (Toll Restrictions): Toll Restrictions (all)
FF10 (Speed Dialing): Personal Speed Dial Numbers

Considerations
Personal Speed Dial numbers can contain up to sixteen characters,
including the *, #, FLASH (indicate -), PAUSE (REDIAL),
CONF, and AUTO keys.
A dash (-) can be displayed in the Personal Speed Dialing number. To

display a dash, press the FLASH key where you want the dash to appear.
If you make a mistake while programming, an alarm tone is issued and

ERROR appears on the display. If this happens, start again from step 1.
Names for Personal Speed Dialing can be programmed using a DSS

console at the Attendant Phone.
If the called partys number and name are stored in the Personal Speed
Dial code, that information appears on the display when you use the speed
dial code.
Speed Dial numbers cannot be checked while Station Lockout is activated.
System Speed Dial

(CPC-S and CPC-M)
Description
Frequently called numbers can be stored using the System Speed Dial feature.
System Speed Dial numbers are programmed from the Attendant Phone and
can be used by any extension. With the CPC-S and the CPC-M set in the
standard mode, up to 90 System Speed Dial Numbers can be stored (00-89).
With the CPC-M set in the add-on mode, up to 200 System Speed Dial
Numbers can be stored (000-199).
Operation
To use a programmed System Speed Dial key:


display.
A appears on the display.
3. Enter the System Speed Dial code (00-89 or 000-199).
The number and corresponding name appear on the display.
4. Complete your call and replace the handset.
To check a programmed System Speed Dial key:
3. Press AUTO.
4. Press a System Speed Dial key.
Related Programming
FF1 (System): Override Toll Restriction With SSD Numbers
FF10 (Speed Dialing): System Speed Dial Numbers

Considerations
If numbers do not appear on the display when you use System Speed Dial
codes (00-89 or 000-199), your extension is not programmed to display
that data.
The system can be programmed to allow System Speed Dial Numbers to

override toll restrictions.
You can make outside calls using this feature, even if your extension is
assigned to Toll Restriction type 2-6.
Speed Dial code cannot be checked while Station Lockout is activated.
Speed Dial Linking

(CPC-S and CPC-M)
Description
You can link together up to five SSD or PSD numbers to handle telephone
numbers longer than 16 characters.
Operation
Complete the following steps to chain speed dial numbers:
1. Pick up the receiver or press ON/OFF.
2. If necessary, access an outside line.
3. Do one of the following:
If . . . Then . . .
You are using a PSD num- Press the one-touch key
ber for the first part of the
number
You are using a SSD num- Press AUTO.
ber Dial the code for the first
part of the number.
4. Use the one-touch keys or system speed dial codes to dial the parts of the
phone number until it is completed.

Key Telephone Features Station Lockout
Considerations
Before linking, you must enter the parts of the telephone number into one-
touch keys or system speed dial codes. For example, program the first part
into one-touch key #1, the second part into one-touch key #2, etc.
Station Lockout
(CPC-S and CPC-M)
Description
Use the Station Lockout feature to dial a Station Lockout code that prevents
other users from using your phone.
To activate Station Lockout:
2. Dial 74.
Enter Code # appears on the display.
3. Dial the Station Lockout code.
Set Sta. Lock appears on the display.
To deactivate Station Lockout:
2. Dial 74.
Enter Code # appears on the display.
3. Dial the Station Lockout code.

Trunk-to-Trunk Transfer Key Telephone Features
Set Sta. Lock disappears from the display.
Related Programming
FF3 (Extensions): Extension Lockout Code
Considerations
A locked extension can be used for Intercom Calls.
Station Lockout key codes can only be set from an attendant phone or a
key phone.
You cannot confirm Speed Dialing or set Speed Dialing while Station
Lockout is activated.
If you enter an incorrect key code and then try to dial, the phone will issue
a busy tone.
Trunk-to-Trunk Transfer
(CPC-S and CPC-M)
Description
Trunk-to-trunk transfer allows an extension to transfer one outside party to
another outside party.
Before completing the transfer, the extension can hold a three-way

conference with the two outside parties.
Operation
1. Press the HOLD key during an outside call.
Your current call is put on hold.
Hold #XX (where XX is the line number) appears on the display.
2. Press an unlit CO key.

Key Telephone Features Trunk-to-Trunk Transfer
Talk #XX (where XX is the selected line number) appears on the

display.
3. Dial the telephone number of the party you want to connect to your
original call.
4. After the call goes through, press the CONF key.
A three-party Conference Call is initiated.
Conf #XX #YY (where XX is the first line and YY the second
line) appears on the display.
5. Press one of the CO keys.
The two outside lines are connected.
Hold #XX #YY (where XX is the first line and YY the second
line) appears on the display.
Related Programming
FF1 (System): Unsupervised Conference Timer
FF2 (Trunks): Supervised Trunk Line Conference
FF3 (Extensions): Unsupervised Conference
Considerations
After the Trunk-to-Trunk Transfer is completed, you cannot add another
party to create a three-party Conference Call.
When the call is finished, the conference information disappears from the
display and your extension returns to normal operation.
When the Unsupervised Conference Timer expires, the call is

automatically disconnected.

Trunk-to-Trunk Transfer Key Telephone Features

Chapter 4. DSLT Features
This chapter describes features that are available with the Digital Single Line
Telephone (DSLT).
Topic Page
DSLT 4-3
Absence Message 4-3
Busy Override 4-5
Call Forwarding 4-6
Call Hold 4-9
Call Park 4-10
Call Pickup 4-12
Call Transfer 4-14
Call Waiting 4-16
Camp-on 4-18
Meet-Me Answer 4-25
Off-Hook Voice Announce (OHVA) 4-27
Onhook Dialing 4-29
Reminder Call 4-30
Saved Number Redial 4-31
Speed Dialing 4-32

DSLT Features DSLT
DSLT
Figure 4-1 illustrates the DSLT. For more information on DSLT operation,
see the Digital SLT Users Guide (Section 790).
Figure 4-1. Digital Single Line Telephone (DSLT)
Absence Message
(CPC-S and CPC-M)
Description
DSLT users can leave text messages on their phones when they are away.
When the unattended extension is called by a display phone, the text message
appears on the callers phone.
One of the following messages can be selected. Messages 5 to 9 can be

Message No. Message Text

0 In Meeting
1 At Lunch
2 Out of Office
3 Vacation
4 Another Office
5 User Defined

Absence Message DSLT Features
6 User Defined
7 User Defined
8 User Defined
9 User Defined
Operation
To Set an Absence Message
1. Lift the handset or press ON/OFF.
2. Dial 71.
5. Replace the handset or press ON/OFF.
To Cancel an Absence Message
2. Dial 71.
Related Programming
Considerations
Extensions without displays get a busy signal, rather than the Absence
Message.
If an extension user selects a message code number 5-9 that has not been
set up with a message, Absence, followed by the code number, appears
on the callers display.
Absence Message return times can be entered as shown in Table 4-2:

DSLT Features Busy Override
Input Display
No input Return
9 Return 9:00
11 Return 11:00
615 Return 6:15
1035 Return 10:35
Four-digit numbers can also be entered (0000-9999 = Hours & Minutes or

Month & Date).
DND and Absence Messages cancel Call Forwarding. Calls to an extension

with DND or Absence Message turned on are treated differently, depending
on whether they are trunk or intercom calls. Intercom calls receive busy
tone; trunk calls are routed to the extension defined in Permanent Call
Forwarding. The following types of incoming trunk calls follow Permanent
Call Forward settings:
Busy Override
(CPC-S and CPC-M)
Description
outside or intercom calls to relay information or to create three-party
Conference Calls.
Operation
3. When you hear busy tone, dial 4.
Both phones issue an alert tone (system programming required).

Call Forwarding DSLT Features
Related Programming
FF1 (System): Extension Class of Service
Considerations
enabled, the tone is sent to both parties when a call is overridden.
Call Forwarding
(CPC-S and CPC-M)
Description
features available.
Table 4-3. DBS 824 Call Forwarding features
Feature
Call Forwarding--All Calls. When this feature is activated, all incoming

calls to an extension are immediately forwarded.

DSLT Features Call ForwardingCall
Call Forwarding--No Answer. When this feature is activated, unanswered

calls ring until the Call Forward No Answer timer expires. When the timer
expires, the unanswered calls are forwarded.
Call Forwarding--Busy. When this feature is activated, all incoming calls

to a busy extension are forwarded.
Call Forwarding--Busy/No Answer. When this feature is activated, all

incoming calls to an extension that is busy or does not answer are forwarded.

through system programming. Permanent call forwarding is usually used to
forward calls to a voice mail system.
Extension user can invoke other forms of call forwarding (no answer, busy,
all calls) to override the permanent call forwarding destination.

answer.
Any system speed dial number (00-89 or 000-199) or personal speed dial
number (90-99 or 900-939) can be used to store an outside number for call
forwarding.
Operation
2. Dial 72.
Call Forward Type Code

All 0
Busy/no answer 1
Busy 2
No answer 4
4. If you are forwarding to an extension, enter the extension number. If you

are forwarding to an outside number, press AUTO plus the appropriate
speed dial number.

Call Forwarding DSLT Features
Note: Outside numbers used for call forwarding must already be

programmed into speed dialing. (See page 4-32 for instructions.)
2. Dial 72.
Related Programming
FF1 (System): Call Forward -- No Answer Timer
Considerations
Calls can be forwarded to extensions that have call forwarding activated.
For example, phone A can be forwarded to phone B, even if phone
B is forwarded to voice mail.
Extensions receiving forwarded trunk calls display CFWD NNN

XXXXXX, where NNN = the extension that forwarded the call and
XXXXXX = the trunk name or number.

settings:

DSLT Features Call HoldCall
To forward to an external number, the number must first be pre-

programmed in personal or system speed dialing. Forwarding to an outside
number requires the use of pooled trunks (9, 81-86). However, dial 9
trunk access is not available for use when Least Cost Routing is active.
cannot:
Calls can be forwarded to a third-party voice mail by using the Call

Forward ID Code described on page 1-12.
For an extension to be permanently call forwarded to the pilot number of a

hunt group, the hunt group pilot number must be 244 or above. For
example, if extension 200 is assigned as the pilot number of a hunt group,
Call Hold
(CPC-S and CPC-M)
Description
The HOLD key provides either exclusive or system hold, depending on
system programming. With Exclusive Hold, only the extension that held the
call can retrieve it. With System Hold, another extension can retrieve the call.
Operation
To place a call on Hold:
Press the HOLD key.
To release the call:
Press the HOLD key again.

Call Park DSLT Features
Related Programming
FF1 (System): Non-appearing Central Office Line Hold
FF1 (System): Recall Timer for Extension-Held Intercom Calls
FF1 (System): Recall Timer for Extension-Held CO Calls
FF1 (System): Trunk Line Automatic Hold (Key Bank Hold)
Considerations
expires.
If there is no response to the Hold Recall tone, the tone is issued at the
Attendant Phone. However, no tone is issued at the Attendant Phone if
Night Mode is activated.
If your system has onhook transfer activated, and you have placed an
outside call on hold and then made an Intercom Call, make sure the other
extension presses the FLASH key or hangs up before you do. If you hang
up before the other extension, the held outside line will be transferred to
that extension.
An error tone is issued if you attempt to hold more than one call at once.
The DBS can provide Music-on-Hold to callers placed on hold. See

Call Park
(CPC-S and CPC-M)
Description
You can use the Call Park function to transfer a call, even if you cannot locate
the intended recipient of the call. Simply park the call and then page the
person to whom you want to transfer the call. That person can answer the call
from any extension by dialing the number of the extension that parked the
call.

DSLT Features Call ParkCall
Operation
To park a call:
2. Dial 75.
1. Lift the handset.
2. Dial 76.
Related Programming
FF1 (System): Extension Park Hold Recall Timer
Considerations
An alarm tone is issued if a parked call is not released before the Park
Recall Timer expires. If this happens, the user that parked the call can
retrieve it by picking up the handset. If no one retrieves the call after the
Park Recall Timer expires, a second alarm is issued at the attendant
phone(s).
The Call Park Recall Timer is similar to the Recall Timer, except that when
the Call Park Recall Timer is set for 0 a call automatically recalls in three
minutes.

Call Pickup DSLT Features
Call Pickup
(CPC-S and CPC-M)
DSLTs can use both directed and group call pickup.
Direct Call Pickup
Description
A call to an extension can be answered from any other extension with the
Direct Call Pickup feature.
Operation
2. Dial 79.
Related Programming
Considerations
Direct Call Pickup feature answers the call that arrives first.
feature. You cannot answer callbacks with this feature.

DSLT Features Call PickupCall
Group Call Pickup
Description
Use the Group Call Pickup feature, to answer calls to other extensions within
your Paging Group (01-07) without entering the number of the extension that
is ringing.
Operation
2. Dial 70.
Related Programming
Considerations
Pickup feature will answer the call to the lowest-numbered port first.
Call Pickup Feature will answer the call to the lowest-numbered Paging
Group first.
Group Call Pickup cannot be used to pick up a ringing phone in Paging

Group 00. For example, if an extension is a member of Paging Groups 00
and 06, the extension can use Group Call Pickup to answer ringing calls in
Group 06, but not in Group 00.

Call Transfer DSLT Features
Call Transfer
(CPC-S and CPC-M)
transfer.
Blind Transfer
Description
Operation
line.
Related Programming
FF1 (System): Onhook (Automatic) Transfer
Considerations
For users to transfer calls by pressing HOLD, dialing an extension, and
going onhook, the Onhook Transfer feature must be enabled.


DSLT Features Call TransferCall
is transferred to.
For example, if extension A is forwarded to extension B, calls that are

When you transfer a call to an extension that does not answer and does not
have Call Forwarding activated, the transfer recalls your extension after
the Transfer Recall Timer expires.
Screened Transfer
(CPC-S and CPC-M)
Description
Use the Screened Transfer feature to contact a third party and announce the
call before transferring it.

Transfer:
The third party need only pick up the handset to speak to the outside line.

Call Waiting DSLT Features
4. Dial 8.
Related Programming
FF1 (System): Recall Timer for Extension -Transferred CO Calls
FF1 (System): Recall Timer for Extension -Transferred CO Calls
Considerations
is transferred to.

When you transfer a call to an extension that does not answer and does not
have Call Forwarding activated, the transfer recalls to your extension after
the Transfer Recall Timer expires.
Call Waiting
(CPC-S and CPC-M)
Description
You can send a Call Waiting signal, followed by a brief LCD message, to a
handset and then pick it up again to be automatically connected to your
extension.

DSLT Features Call WaitingCall
Message Message
Code
5 Visitor Here
6 Need Help
7 Important
9 Emergency
Message codes 0-4 cannot be used.
Operation
To Set Call Waiting:
3. Upon hearing busy tone, press 3.
4. If you wish to send a text message, dial the desired message code (5-7 or
9).
The message appears on the called partys phone if the called party has a
display phone. (If the extension does not have a display, it will continue to
issue a call waiting tone.)
To answer Call Waiting (after disconnecting the current call):
You are automatically connected to the extension sending the Call

Waiting.
To answer Call Waiting (without disconnecting the current call):
1. Press HOLD.

Camp-on DSLT Features
The new call is connected automatically.
2. Press HOLD again to retrieve the first call.
Related Programming
Considerations
Call Waiting can be used without entering a message code.
An extension that has DND activated, has a call on hold, is ringing (from
another call), or is engaged in a conference call cannot receive Call
Waiting messages.
An extension that has call forwarding activated cannot receive call waiting
messages unless it has an available ML key.
Camp-on
(CPC-S and CPC-M)
Description
If you reach a busy extension, you can use the Camp-on feature to alert you
with a ring when the extension becomes free. You can then to pick up your
Operation
The phone issues a ringback tone.

DSLT Features Camp-on
If the Camp-on feature is not available, the phone continues to issue

busy tone.
Pick up the handset when you hear the callback ring.
Related Programming
Considerations
The callback ring must be answered within sixteen seconds or it will be
canceled.
Camp-on cannot be activated by an extension that has call forwarding

turned on.

For CPC-S and CPC-M, callbacks are not forwarded. For example, if
Extension 200 is call forwarded to Extension 300, Extension 200 can
register a callback request to Extension 400. When the callback request is
returned, it will ring Extension 200 and will not follow call forwarding.

Conference Calls DSLT Features
Conference Calls
(CPC-S and CPC-M)
Description
Conference Calls allow an extension user to add a party to an existing
conversation.
DSLT users can create the following types of Conference Calls:
One outside line and two extensions (three-party Conference Call)
Two outside lines and one extension (three-party Conference Call)
Three extensions (Intercom Conference Call)
Operation
To add an extension:
1. Press the HOLD key to place the current call on hold.
2. Dial the number of the extension you wish to add to the call.
3. Press CONF when your call is answered.
To add an outside number:
1. Press the HOLD key to place the current call on hold.
2. Call the outside number.
3. Press CONF when your call is answered.
Considerations
Press the FLASH key to exit a Conference Call.
The Hold feature cannot be used during a three-party conference.

DSLT Features Dial 0 for AttendantDial

(CPC-S and CPC-M)
Description
The Attendant can be called from any extension by pressing 0.
If multiple attendants are assigned, dial 0 calls goes to Attendant 1 first.

If attendant 1 is busy, the call then goes to Attendant 2. The call
continues to transfer to the next attendant in the attendant group, if necessary.
A maximum of four attendants can be assigned.
Operation
2. Press 0.
Related Programming
Direct Trunk Access

(CPC-S and CPC-M)
Description
Extension users can access specific trunks for outgoing calls. Extension users
can also use Direct Trunk Access to test trunks or to access data trunks.
Operation

Do-Not-Disturb (DND) DSLT Features
2. Dial 88 followed by the desired trunk number (01-08).
3. Dial the outside number.
(CPC-S and CPC-M)
Description
Calls to extensions with DND activated receive busy tone.
Operation
To activate DND:
2. Dial 73.
3. Replace the handset or press the ON/ OFF key.
To cancel DND:
2. Dial 73.
3. Replace the handset or press ON/ OFF.
Related Programming
Considerations
Callback Queuing can ring an extension in DND.

DSLT Features Intercom Calling

forward settings:
The DND feature cannot be activated at an extension selected to receive

Call Forwarding.
Intercom Calling
(CPC-S and CPC-M)
Descriptions
tone calling.
Voice Calling. With voice calling, intercom calls are connected

immediately, without a ringing tone.
calling as a default. If voice calling is the default, dialing a 1 after the
extension number will change the call to a tone call. If tone calling is the
default, dialing a 1 will result in a voice call.
Operation
3. If the system default is tone calling, dial a 1.

Last Number Redial DSLT Features
3. If the system default is voice calling, dial a 1.
The called extension rings.
Related Programming
Considerations
When an extensions calling mode is set to voice calls, a splash tone can
be sent to alert the extension to the voice call. System programming
If an extension is onhook, it will receive tone calls.
The voice calling feature is not available for DISA incoming calls.
Last Number Redial

(CPC-S and CPC-M)
Description
The last outside number dialed may be redialed automatically by pressing the
REDIAL key.
Operation

DSLT Features Meet-Me Answer
2. Dial a trunk access code (81-86 or 9).
Considerations
If the Auto Flash Redial feature is set, you can flash the outside line once
by pressing the REDIAL key at the busy tone. The last number dialed can
then be redialed.
long.
Meet-Me Answer
(CPC-S and CPC-M)
Description
feature.
Operation
1. Pick up the handset from any extension at which you hear a Paging call.
2. Press 77.
Paging ceases and you are connected to the paging party.
Related Programming
Considerations

Message Waiting/Callback Request DSLT Features

installed, use Group Call Pickup to respond to the Paging call.

(CPC-S and CPC-M)
Description
If you call an extension that is busy or does not answer, you can leave a
Operation
Your telephone automatically dials the extension that left the Callback
Request.
3. Press the FLASH key.

DSLT Features Off-Hook Voice Announce (OHVA)Off-
4. Replace the handset or press the ON/OFF key.
Related Programming
FF3 (Extension): Extension Class of Service Setting
Considerations
Up to four Callback Requests can be sent to one extension.
If you call the same extension a second time and the party answers,
Callback Requests you sent earlier will be cancelled.
If a Callback Request is sent to an extension that has Call Forwarding

enabled, the Callback Request is automatically forwarded to the designated
extension.
Making a blind transfer to an extension to which you have previously sent

a callback request does not cancel your callback request.
Off-Hook Voice Announce (OHVA)

(CPC-S and CPC-M)
Description
You can use the Off-Hook Voice Announce (OHVA) feature to interrupt a
busy extension and then make an announcement that only the called party can
hear. You can also transfer a held call to a busy extension after making the
announcement using this feature.
Operation
To make an OHVA:

Off-Hook Voice Announce (OHVA) DSLT Features
To transfer a call using OHVA
Your phone issues a busy tone if the extension is already on a call.
3. Press 5 and announce the call to be transferred.
If the transferred call is not accepted by the called extension, press the
FLASH key to cancel the transfer.
4. Press 8.
To answer the call from a DSLT:
1. Press CONF to speak with the announcing party.
2. Press CONF again to disconnect the announcing party and return to the
original call.
Related Programming
Considerations
If Onhook Transfer is enabled, the held call is transferred as soon as the
extension sending the OHVA hangs up.
If the transferred call is not answered immediately, it will queue for a

specified time and then return to the extension sending the OHVA. (The
recall time is set in the Transfer-Recall Timer.)
You cannot receive a Call Waiting message during an OHVA.

DSLT Features Onhook Dialing
You cannot toggle back and forth between two calls during an OHVA.
Onhook Dialing
(CPC-S and CPC-M)
Description
To use onhook dialing, press the ON/OFF key.
The DSLT does not have a microphone, so the user must lift the handset to
talk.
Pooled Trunk Access

(CPC-S and CPC-M)
Description
The DBS 824 system is designed to accept from 4 to 8 outside lines. These
lines can be divided into seven Pooled Trunk groups. The groups are
numbered 9 and 81-86.
To select a free outside line, choose a pooled trunk group number. The DBS
automatically selects a free line from the group.
Operation
The phone issues an intercom dial tone.
2. Dial the desired trunk group number (81-86 or 9).
Related Programming

Reminder Call DSLT Features
Considerations
There are seven groups of outside lines: 9 and 81-86. Some additional
outside lines may not be assigned to a group.
Dialing 9 activates LCR if the LCR option is enabled.
Reminder Call
(CPC-S and CPC-M)
Description
With the Reminder Call feature, your telephone can act as an alarm clock.
Operation
To Set the Reminder Call feature:
2. Press #4.
3. Enter the time you wish the Reminder Call to be issued. Enter the desired
time in 12-hour format, followed by a 1 for a.m. or a 2 for p.m.
4. Replace the handset or press the ON/OFF key.
To Cancel the Reminder Call feature:
2. Dial #4.

DSLT Features Saved Number Redial
Considerations
A sixteen-second alarm tone will be issued at the specified time.
One Reminder Call may be set for each telephone.
To change the Reminder Call, enter a new time.
If the extension is in use when the reminder call is scheduled, the reminder
call is sent as soon as the extension becomes available.
Saved Number Redial

(CPC-S and CPC-M)
Description
You can save a previously dialed number for later redialing. Unlike the Last
Number Redial feature, the Saved Number Redial feature allows you redial
the stored number, even if it is not the last number dialed.
Saved Number Redial can only be used for outside numbers,.
Operation
To save a number:
1. Press the AUTO key twice before replacing the handset.
2. Press *.
To redial a saved number:
4. Press *.
Considerations

Speed Dialing DSLT Features
Any previously saved number is erased when a new number is saved.
The Saved Number Redial feature can redial a number up to sixteen digits
long.
A maximum of five Speed Dialing codes can be stored.
Speed Dialing
(CPC-S and CPC-M)
Personal Speed Dialing
Description
Frequently called numbers can be stored using the Personal Speed Dial
feature. With the CPC-S and CPC-M in the standard mode, up to 10 Personal
Speed Dial numbers can be programmed at individual extensions. With the
CPC-M in the add-on mode, up to 40 Personal Speed Dial numbers can be
programmed at individual extensions
Extension users can program their own personal speed dial numbers, or they
can be programmed from a key phone.
Operation
To assign Personal Speed Dial Numbers:
2. Press *.
3. Dial 80.
4. Dial a personal speed dial code (90-99 or 900-939).
5. Dial the number you want to store.
To include a trunk access code in the number, press CONF then dial 9
or 1-6. (1-6 = trunk groups 81-86.)
To include a pause, press REDIAL.
To include a flash, press FLASH.

DSLT Features Speed Dialing
6. Press HOLD.
To delete a Personal Speed Dial number:
2. Press *.
3. Dial 80.
4. Dial the personal speed dial number (90-99 or 900-939).
5. Press HOLD.
Related Programming
FF7 (Toll Restrictions): Toll Restrictions (all)
Considerations
Personal speed dial numbers for DSLTs can also be entered from an
attendant phone.
Personal Speed Dial numbers can contain up to sixteen digits.
Speed Dialing cannot be checked while Station Lockout is enabled.
System Speed Dial
Description
With the CPC-S and the CPC-M in standard mode, up to 90 System Speed
Dial numbers (00-89) can be programmed at the Attendant Phone and used by
any extension. With the CPC-M in add-on mode, up to 200 System Speed
Dial numbers (000-199) can be programmed at the Attendant Phone and used
by any extension.

Speed Dialing DSLT Features
Operation
To dial a system speed dial number:
3. Press AUTO.
4. Dial the system speed dial code (00-89 or 000-199).
Related Programming
FF1 (System): Override Toll Restriction with SSD Numbers
FF10 (Speed Dialing): System Speed Dialing

Chapter 5. SLT Features
This chapter describes features that are available with single-line telephones
(SLTs).
Single-line telephones are industry-standard 2500 sets (touch tone required).

SLTs are not equipped with feature keys or line keys, so basic telephone
operations are performed by pressing dialpad keys and/or using the
switchhook.
Topic Page
Absence Message 5-3
Busy Override 5-6
Call Forwarding 5-7
Call Hold 5-10
Call Park 5-11
Call Pickup 5-12
Call Transfer 5-14
Call Waiting 5-17
Camp-on 5-19
Meet-Me Answer 5-26
Offhook Voice Announce (OHVA) 5-28
Speed Dialing 5-30

SLT Features Absence Message
Absence Message
(CPC-S and CPC-M)
Description
SLT users can leave text messages on their phones when they are away.
When the unattended extension is dialed by a key phone, the text message
appears on the callers phone.
One of the following messages can be selected. Messages 5 to 9 can be

Message Message Text

No.
0 In Meeting
1 At Lunch
2 Out of Office
3 Vacation
4 Another Office
5 User Defined
6 User Defined
7 User Defined
8 User Defined
9 User Defined
Operation
To Set an Absence Message
2. Dial 71.

SLT Features Absence Message
To Cancel an Absence Message
2. Dial 71.
Related Programming
Considerations
Extensions without displays get a busy signal, rather than the Absence
Message.
If a message code number that has not been assigned a text message is
selected, Absence, followed by the code number, appears on the callers
display.
Absence Message return times can be entered as shown in Table 5-2:
Input Display
No input Return
9 Return 9:00
11 Return 11:00
615 Return 6:15
1035 Return 10:35
Four-digit numbers can also be entered (0000-9999 = Hours & Minutes or

Month & Date).
Calls to extensions with DND or Absence Message turned on are treated


SLT Features Auto Redial
settings:
Auto Redial
(CPC-S and CPC-M)
Description
If the Redial key is pressed when the extension is idle or receiving dial tone,
the last intercom or outside number is automatically redialed.
Related Programming
FF3 (System): Auto-Redial on Extensions
Auto-Repeat Dial
(CPC-S and CPC-M)
Description
When a called outside party is busy, pressing the REDIAL key while hearing
busy tone automatically redials the number. The system will keep redialing
the number until the called party answers, you hang up or the Auto-Repeat
Dialing Count is reached.
Related Programming
FF1 (System): Auto-Repeat Dialing Count
FF1 (System): Wait Timer for Auto-Repeat Dialing
FF1 (System): Busy Tone Detection Timer

Busy Override SLT Features
FF1 (System): Dial Tone Detection Timer
FF2 (Trunk): CO Busy Tone Detection
Busy Override
(CPC-S and CPC-M)
Description
outside calls or intercom calls to relay information or to create three-party
Conference Calls.
Operation
Press 4 when you hear the busy tone.
An alert tone is issued at both phones.
Related Programming
Considerations
enabled, the tone will be sent to both parties when a call is overridden.

SLT Features Call Forwarding
Call Forwarding
(CPC-S and CPC-M)

features available.
Table 5-3. DBS Call Forwarding features
Feature
Call Forwarding--All Calls. When this feature is activated, all incoming

calls to an extension are forwarded immediately.
Call Forwarding--No Answer. When this feature is activated, an

unanswered call rings until the Call Forward No Answer timer expires. When
the timer expires, the unanswered call is forwarded.
Call Forwarding--Busy. When this feature is activated, all incoming calls

to a busy extension are forwarded to a designated extension.
Call Forwarding--Busy/No Answer. When this feature is activated, all

incoming calls to an extension that is off-hook or does not answer are
forwarded to a designated extension. Similarly, if the extension is busy, the
calls are forwarded to the designated extension.

through system programming. Permanent call forwarding is usually used to
forward calls to a voice mail system.
Extension users can invoke other forms of call forwarding (no answer, busy,
all calls) to override the permanent call forwarding destination.

answer.

Operation
2. Dial 72.
Call Forward Code

Type
All 0
Busy/no answer 1
Busy 2
No answer 4
4. If youre forwarding to an extension, enter the number of the extension

you want to receive your calls. If youre forwarding to an outside number,
dial 0 plus the appropriate speed dial number.
Note: To forward to an outside number, you must have already

programmed the number into personal or system speed dialing. You can
forward to any speed dial number (system or personal). This requires
pooled trunk access (9, 81-86). However, dial 9 trunk access cannot be
used when Least Cost Routing is active.
2. Dial 72.
Related Programming
FF1 (System): Call Forward--No Answer Timer

Considerations
Calls can be forwarded to extensions that have call forwarding activated.
For example, phone A can be forwarded to phone B, even if phone
B is forwarded to voice mail.
Extensions receiving forwarded trunk calls display CFWD NNN

XXXXXX, where NNN = the extension that forwarded the call and
XXXXXX = the trunk name or number.

settings:
cannot:
Calls can be forwarded to a third-party voice mail with the Call Forward
ID Code described on page 1-12.
For an extension to be permanently call forwarded to the pilot number of a

hunt group, the hunt group pilot number must be 244 or above. For
example, if extension 200 is assigned as the pilot number of a hunt group,

SLT Features Call Hold
Call Hold
(CPC-S and CPC-M)
Description
Call Hold provides either exclusive or system hold, depending on system
programming. With Exclusive Hold, only the extension that held the call can
retrieve it. With System Hold, another extension can retrieve the call.
Operation
To place a call on Hold:
Flash the switchhook.
To release the call:
Flash the switchhook again.
Related Programming
FF1 (System): Non-appearing Central Office Line Hold
FF1 (System): SLT Onhook Flash Timer
Considerations
A held call recalls if it is not retrieved before the Hold Recall Timer
expires.
If there is no response to the Hold Recall, the call transfers to the Attendant
Phone; however, no tone sounds at an Attendant Phone if Night Mode is
activated.
If you flash the switchhook during a conference call, the flash is ignored.

SLT Features Call Park
If your system is set to onhook transfer, and you have placed an outside
call on hold and then made an intercom call, make sure the other extension
hangs up before you do. If you hang up before the other extension, the held
outside line will be transferred to that extension.
The DBS 824 can provide Music-on-Hold to callers placed on hold. See
Call Park
(CPC-S and CPC-M)
Description
Use the Call Park function to transfer an outside call when you cannot locate
the intended recipient of the call. Park the call and then page the person to
whom you want to transfer the call. That person can answer the call from any
extension by dialing the number of the extension that parked the call.
Operation
To park an outside call:
1. Flash the switchhook.
2. Dial 75.
2. Dial 76.
Related Programming
FF1 (System): Park Recall Timer

SLT Features Call Pickup
Considerations
The parked call recalls if it is not retrieved before the Recall Timer expires.
If this happens, the user that parked the call can retrieve it by picking up
the handset. If no one retrieves the call after the Park Recall Timer expires,
the call reverts to the attendant.
The Park Recall Timer is similar to the Recall Timer, except that when the
Park Recall Timer is set for 0 calls are automatically recalled in three
minutes.
Call Pickup
(CPC-S and CPC-M)
SLTs can use both direct and group call pickup.
Direct Call Pickup
Description
A call to an extension can be answered from any other extension with the
Direct Call Pickup feature.
Operation
2. Dial 79.
Related Programming

SLT Features Call Pickup
Considerations
Direct Call Pickup feature will answer the call that arrives first.
feature. You cannot answer camp-on callbacks with this feature.
Group Call Pickup
Description
Using the Group Call Pickup feature, you can answer calls to other extensions
within your Paging Group (01-07) without entering the number of the ringing
extension.
Operation
2. Dial 70.
Related Programming
Considerations
Pickup feature will answer the call to the lowest port number first.
Call Pickup Feature will answer the call to the lowest-numbered Paging
Group first.

SLT Features Call Transfer
Group Call Pickup cannot be used to pick up a ringing phone in Paging

Group 00. For example, if an extension is a member of Paging Groups 00
and 06, the extension can use Group Call Pickup to answer ringing calls in
Group 06, but not in Group 00.
Call Transfer
(CPC-S and CPC-M)
transfer.
SLTs can transfer trunk and intercom calls.
Blind Transfer
Description
Operation
1. Flash the switchhook to place the call on hold.
2. Dial the number of the extension to which the call is to be transferred.
line.
Related Programming

FF1 (System):Extension Transfer Recall Timer for Intercom Calls
Considerations
In order for users to transfer calls by flashing the switchhook, dialing the
extension, and going onhook, the Onhook Transfer feature must be
enabled.

is transferred to.
For example, if extension A is covered to extension B, calls that are

and does not have Call Forwarding activated, the transfer will recall your
extension after the Transfer Recall Timer expires.
Screened Transfer
Description
Using the Screened Transfer feature, you can contact a third party via an
extension before transferring a call to that party.
Operation

Transfer:
1. Flash the switchhook to place the call on hold.

1. Flash the switchhook to place the outside call on hold.
4. Dial 8.
Related Programming
Considerations
is transferred to.

and does not have Call Forwarding activated, a recall tone sounds at your
extension after Transfer Recall Timer expires.

SLT Features Call Waiting
Call Waiting
(CPC-S and CPC-M)
Description
You can send a Call Waiting signal, followed by a brief LCD message, to a
handset and then pick it up again to be automatically connected to your
extension.
Message Message
Code
5 Visitor Here
6 Need Help
7 Important
9 Emergency
Message codes 0-4 are not available.
Operation
To Set Call Waiting:
4. If you wish to send a text message, dial the desired message code (5-7 or
9).
The message displays on the called partys phone if the called party has a
key phone. (If the called party does not have a display, the extension
continues to issue a call waiting tone.)

SLT Features Call Waiting
To answer Call Waiting (and disconnect the current call):
You are automatically be connected to the extension sending the Call

Waiting.
To answer Call Waiting (without disconnecting the current call):
The new call is connected automatically.
2. Flash the switchhook again to retrieve the original call.
Related Programming
FF1 (System) Extension Class of Service
Considerations
Call Waiting can be used without entering a message code.
Extensions that have DND activated, have a call on hold, are ringing (from
another call), or are engaged in a conference call cannot receive Call
Waiting.
Call Waiting cannot be sent to an ML key.

SLT Features Camp-on
Camp-on
(CPC-S and CPC-M)
Description
If you reach a busy extension, you can use the Camp-on feature to alert you
with a ring when the extension becomes free. You can then pick up your
Operation
The phone issues ringback tone.
If the Camp-on feature is not available, the phone continues to issue a

busy tone.
5. Wait for the callback ring.
Pick up the handset when you hear the callback ring.
Related Programming
Considerations
The callback ring must be answered within sixteen seconds or it is
canceled.

SLT Features Conference Calls
Camp-on cannot be activated to an extension that has call forwarding

turned on.
If an extension with call forwarding camps on to a busy extension, its

camp-on reply is not forwarded.

Callbacks are not forwarded. For example, if Extension 200 is call

forwarded to Extension 300, Extension 200 can register a callback request
to Extension 400. When the callback request is returned, it rings Extension
200 and does not follow call forwarding.
Conference Calls
(CPC-S and CPC-M)
Description
Conference Calling allows extension users to add a party to an existing
conversation.
SLT users can create the following types of Conference Calls:
One outside line and two extensions
Two outside lines and one extension
Three extensions.
Operation
To add an extension:
1. Flash the switchhook to place the current call on hold.
2. Dial the number of the extension you wish to add to the call.
3. Dial 7 when your call is answered.

SLT Features Dial 0 for Attendant
To add an outside number:
1. Flash the switchhook to place the current call on hold.
2. Dial a trunk group number (81-86 or 9).
4. Flash the switchhook when your call is answered.
Related Programming
FF3 (Extension): Single Line Telephone Hookflash
Considerations
Call Waiting responses cannot be made during conference calls.
A switchhook flash is ignored during a conference call.
Calls forwarded externally cannot create a conference.
The Hold feature cannot be used during a three-party conference.

(CPC-S and CPC-M)
Description
Users can call the Attendant from any extension by pressing 0.
If multiple attendants are assigned, a dial 0 call goes to Attendant 1 first.

If attendant 1 is busy, the call goes to Attendant 2. The call continues to
transfer to the next attendant in the attendant group if necessary.
A maximum of four attendants can be assigned.
Operation
2. Press 0.
Related Programming

SLT Features DTMF Stations
DTMF Stations
(CPC-S and CPC-M)
Description
The DBS 824 supports DTMF extensions on SLTA analog extension ports.
Dial Pulse extensions are not supported by the SLTA.
Related Programming
FF2 (Trunk): DTMF/Pulse Dialing for Trunks
Considerations
DP to DTMF Signal Conversion allows DTMF extensions to use either
dial pulse or DTMF trunks.
Direct Trunk Access

(CPC-S and CPC-M)
Description
Extensions can access a specific trunk for outgoing calls. Extensions can also
use Direct Trunk Access to test trunks or to access data trunks.
Operation
2. Dial 88 followed by the desired trunk number (01-08).

SLT Features Do-Not-Disturb (DND)
(CPC-S and CPC-M)
Description
When DND is activated at an extension, calls to that extension receive busy
tone.
Operation
To activate DND:
2. Dial 73.
To cancel DND:
2. Dial 73.
Related Programming
Considerations
Callback Queuing will not ring an extension in DND. When DND is
cancelled, the callback queuing request is indicated by stutter dial tone.

SLT Features Intercom Calling

forward settings:
The DND feature cannot be activated at an extension selected to receive

Call Forwarding.
Intercom Calling
(CPC-S and CPC-M)
Descriptions
tone calling.
Voice Calling. With voice calling, intercom calls are connected

immediately, without a ringing tone.
calling as a default. If voice calling is the default, dialing a 1 after the
extension number changes the call to a tone call. If tone calling is the default,
dialing a 1 results in a voice call.
Operation
3. If the system default is tone calling, dial a 1.

SLT Features Last Number Redial
3. If the system default is voice calling, dial a 1.
The called extension will ring.
Related Programming
Considerations
When an extensions calling mode is set for voice calls, a splash tone can
be sent to alert the extension to the voice call. System programming
If an extension is onhook, it will receive tone calls.
The voice calling feature is not available for DISA incoming calls.
Last Number Redial

(CPC-S and CPC-M)
Description
The last outside number dialed may be redialed automatically.
Operation

SLT Features Meet-Me Answer
4. Dial 89.
Considerations
long.
Meet-Me Answer
(CPC-S and CPC-M)
Description
feature.
Operation
1. Pick up the handset from any extension at which you hear the Paging call.
2. Press 77.
Paging ceases and you are connected to the party trying to reach you.
Related Programming
Considerations

installed, use Group Call Pickup to respond to a Paging call.

SLT Features Message Waiting/Callback Request

(CPC-S and CPC-M)
Description
If you try to call an extension that is busy or does not answer, you can leave a
Operation
The phone issues intercom dial tone from the handset.
2. Dial ##.
Your telephone automatically dials the extension that left the Callback
Request.
2. Dial #*.
Related Programming
FF1 (System) Extension Class of Service

SLT Features Offhook Voice Announce (OHVA)
Considerations
Up to four Callback Requests can be sent to any one extension.
If you call the same extension a second time and the party answers, a
Callback Request you sent earlier will be cancelled.
If a Callback Request is sent to an extension for which Call Forwarding is

set, the Callback Request is automatically forwarded to the designated
extension.
Making a blind transfer to an extension to which you have previously sent

a callback request will not cancel your callback request. .
Offhook Voice Announce (OHVA)

(CPC-S and CPC-M)
Description
Use the Offhook Voice Announce (OHVA) feature to interrupt a busy
extension and then make an announcement that only the called party can hear.
Operation
To make an OHVA:
Related Programming

SLT Features Pooled Trunk Access
Considerations
If Onhook Transfer is enabled, the held call is transferred as soon as the
extension sending the OHVA hangs up. The transferred call is held until
the extension that received the OHVA completes the current call.
The extension interrupted by the OHVA cannot receive a Call Waiting

message during an OHVA.
You cannot toggle back and forth between two calls during an OHVA.
If you make an Offhook Voice Announcement to an SLT, the SLT user and
the other party will hear the announcement.
Pooled Trunk Access

(CPC-S and CPC-M)
Description
The DBS 824 system is designed to accept from 4 to 8 outside lines. These
lines can be divided into seven Pooled Trunk groups. The groups are
numbered 9 and 81-86.
Selecting a pooled trunk access number automatically selects a free trunk

from the group.
Operation
2. Dial the desired trunk group number (81-86 or 9).
Related Programming

SLT Features Speed Dialing
Considerations
There are seven groups of outside lines: 9 and 81-86. Some additional
outside lines may not be assigned to a group.
Dialing 9 activates LCR if the LCR option is enabled.
Speed Dialing
(CPC-S and CPC-M)
Personal Speed Dial
Description
Frequently called numbers can be stored using the Personal Speed Dial
feature. Personal speed dial numbers are assigned to SLTs from attendant or
key phones.
Operation
To dial a Personal Speed Dial number:
3. Dial 80.
4. Dial the two-digit personal speed dial code (90-99 or 900-939).

SLT Features Speed Dialing
System Speed Dial
Description
With CPC-S and CPC-M in standard mode, up to 90 System Speed Dial
numbers (00-89) can be programmed at the Attendant Phone and can be used
by any extension. With CPC-M in add-on mode, up to 200 System Speed Dial
numbers (000-199) can be programmed at the Attendant Phone and can be
used by any extension.
Operation
To dial a system speed dial number:
3. Dial 80.
4. Dial the two-digit system speed dial code (00-89 or 000-199).
Related Programming
FF1 (System): Override Toll Restriction with SSD Numbers

Speed Dialing SLT Features

Appendix A: 2.0 Feature Update
CPC-S/M Version 2.0 supports all features of CPC-S/M Version 1.1, as well as offering support for
the Panasonic 44-Series telephones (VB-44xxx).
Thoroughly review this appendix when using the DBS 824 with CPC-S/M Version 2.0 to make sure
you understand the enhancements provided with this software release.
Contents
Topic Page
Appendix A: 2.0 Feature Update 1
44-Series Phone Support 2
Directory Mode 7
Variable Mode 8
Handset Mute 10
Off-Hook Monitoring 11
Separate Speaker Volumes for Internal vs. CO calls 11
Analog Adapter 12
MSG (Message) Key 14
DSS/72 Console - Key Arrangement 16
EM/24 - Key Arrangement 20
Modification to Toll Restriction Service 22
Key Telephone Installation Notes 23
Revised April 2000 DBS 824-3.0/3.2-700 A-1

2.0 Features Update Appendix A
44-Series Phone Support

CPC-S/M Version 2.0 provides full support for Panasonics 44-Series phones (VB-44xxx). Table 1,
below, lists all 44-Series phone models and their part numbers. Most models are available in two
colors: gray and black.
Table 6. 44-Series Phones

16-Key Phone (gray) VB-44210G
16-Key Phone (black) VB-44210B
16-Key Speakerphone (gray only) VB-44211G
22-Key Phone (gray only) VB-44220G
22-Key Small-Display Speakerphone (gray) VB-44223G
22-Key Small-Display Speakerphone (black) VB-44223B
34-Key Small-Display Phone (gray only) VB-44230G
34-Key Small-Display Speakerphone (gray) VB-44233G
34-Key Small-Display Speakerphone (black) VB-44233B
22-Key Large-Display Speakerphone (gray) VB-44225G
22-Key Large-Display Speakerphone (black) VB-44225B
DSS/72 Console (gray) VB-44320G
DSS/72 Console (black) VB-44320B
EM/24 Unit (gray) VB-44310G
EM/24 Unit (black) VB-44310B
A-2 DBS 824-3.0/3.2-700 Revised April 2000

Appendix A 2.0 Features Update
Added Features
New DBS features that can be executed on the 44-Series phones are described below.
Note: The new features introduced with these phones are supported by CPC-S/M Version 2.0.
You can also use the 44-series phones with previous DBS 824 versions, but these added
features wont be supported.
Figure 2. 44-Series Small-Display Phone

1
2
M ODE
3 EN D
08:24 Tue N O V 14 4
Sandy 173
5 PR O G
6
CO NF
7
8
22 DIGITAL BUSINESS SYSTEM
D N D /C F
1 2 ABC 3 D EF R ED IAL
10 14
G HI JKL M NO M U TE
4 5 6 M U TE
11 15
PR S TU V W XY EXT
7 8 9 AU TO
12 16
OPER
0
* 13
O N /O FF
17
18 FLASH VO LU M E H O LD
S peakerphone 19 20
21

Table 7. Key to 44-Series Small-Display Phone

# Feature Description
1 Message Indicator Indicates you have a message.
2 Display Displays information about phones status, menus,
dialing directories, and text message information.
3 Mode Key Used to change display modes from default to direc-
tory mode.
4 End Key Used to exit directory mode and return display to
default mode.
5 Select Keys Used to select and dial a System Speed Dial, Personal
Speed Dial, or Extension number from a directory.
6 PROG Key Used to program FF and one-touch keys and to adjust
ringer volume. Depending on the setup of your sys-
tem, it may also be used to transfer calls.
7 CONF Key Used to establish conference calls, check FF key and
one-touch features, and scroll through messages.
8 One-Touch Keys Used to make outside calls or to access call-handling
features.
9 Flexible Function Used to access outside lines or to access call-handling
(FF) Keys features.
10 DND/CF Indicator Indicates that Do-Not-Disturb, Call Forwarding, or
Absence Message is set.
11 MUTE Indicator Indicates that your voice is muted - i.e., party on the
other end cannot hear you. Lights solid when your
hands-free microphone is muted and flashes when
your handset is muted.
12 EXT Indicator Lights when you are on a call; flashes when you
hold a call.
13 ON/OFF Indicator Lights when ON/OFF key has been pressed.
14 REDIAL Key Use to redial last outside number dialed.
15 MUTE Key Used to activate/deactivate MUTE function. When
activated, the party on the other end cannot hear you.
(See item 11, MUTE Indicator.)
16 AUTO Key Used to access speed dialing, enter account codes, or
for message waiting answer/cancel.
17 ON/OFF Key Used to make a call without lifting handset.
18 FLASH Key Used to end an outside call and to restore dial tone
without hanging up receiver.
19 VOLUME Key Used to adjust level of tones, background music, ring-
ing, receiver volume, and display contrast.
20 HOLD Key Used to hold calls, to retrieve held calls, and to com-
plete FF key programming.
21 Microphone Used to talk with other party without using
the handset.
22 Speaker Emits tones and voice at your extension.

Figure 3. 44-Series Large-Display Phone
02:28 Thu N O V 14
Langford S 173 2
PER SO N AL D IAL
SYSTEM D IAL
3 EXTEN SIO N
3
FU N C TIO N
H ELP
23
M SG CO NF M EN U PR EV N EXT PR O G
4 5 6 7 8 9
10
D N D /C F
1 2 ABC 3 D EF 11
R ED IAL
15
M U TE
4 G H I 5 JKL 6 M N O 12
M U TE
16
EXT
7 PR S 8 TU V 9W XY 13
AU TO
17
OPER
0
* 14
O N /O FF
18
19 FLASH VO LU M E H O LD
S peakerphone 20 21
22
Table 8. Key to 44-Series Large-Display Phone

1 Message Indicator Indicates you have a message.
2 Display Displays information about the phones status, menus,
dialing directories, and text message information.
3 Soft Keys Used to make outside calls or to access call-handling
features.

4 MSG Key Used for Auto-CallBack to a telephone which has left
a text message or to access voice messages.
5 CONF Key Used to establish conference calls, check FF and
one-touch key settings, and scroll through messages.
6 MENU Key Used to return to the Main Menu screen. The default
Main Menu screen contains the following items:
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION
HELP
7 PREV Key Used to return to the previous menu.
8 NEXT Key Used to advance to the next menu.
9 PROG Key Used to program FF and one-touch keys and to adjust
ringer volume. Depending on the setup of your sys-
tem, may also be used to transfer calls.
10 Flexible Function Used to access outside lines or to access call-handling
(FF) Keys features.
11 DND/CF Indicator Indicates that Do-Not-Disturb, Call Forwarding, or
Absence Message is set.
12 MUTE Indicator Indicates that your voice is muted - i.e., party on the
other end cannot hear you. Lights solid when your
hands-free microphone is muted and flashes when
your handset is muted.
13 EXT Indicator Lights when you are on a call; flashes when you hold a
call.
14 ON/OFF Indicator Lights when ON/OFF key has been pressed.
15 REDIAL Key Used to redial last outside number dialed.
16 MUTE Key Used to activate/deactivate MUTE function. When
activated, the party on the other end cannot hear you.
(See item 12, MUTE Indicator.)
17 AUTO Key Used to access speed dialing, enter account codes, or
for message waiting answer/cancel.
18 ON/OFF Key Used to make a call without lifting handset.
19 FLASH Key Used to end an outside call and to restore dial tone
without hanging up receiver.
20 VOLUME Key Used to adjust level of tones, background music, ring-
ing, receiver volume, and display contrast.
21 HOLD Key Used to hold calls, to retrieve held calls, and to com-
plete FF key programming.
22 Microphone Used to talk with other party without using
the handset.
23 Speaker Emits tones and voice at your extension.

Directory Mode
44-Series phones only
CPC-S/M Version 2.0 and higher
Description On the small-display phones, you can use the phones select keys (as well as other
keys) to scroll through a directory of existing System Speed Dial (SSD) names,
Personal Speed Dial (PSD) names, or extension namesand select one to dial. For
example, if you cant remember the partys extension number or speed-dial
number to which you want to transfer a call on hold, you can use Directory Mode
to find the number and execute the transfer.
Note: This feature applies to the 44-series small-display phone only (i.e., phones
with a 2-line LCD display).
Operation The select keys on the 44-series small-display phone are located next to the
displays 2nd line. Pressing select key 1 (> on the left) or select key 2 (< on
the right) will access the displayed directory.
To use Directory Mode:

1. Press the MODE key to turn Directory Mode on. The 2nd line of the
LCD will display SSD on the left and PSDon the right.
Press the MODE key again to access the directory for extension
names. The 2nd line of the LCD will display EXT on the left.
2. Press the > select key to access the directory of existing SSD or EXT
names; or the < select key to access the PSD directory. The 2nd line will
show two speed-dial or extension names at a time (the first 7 characters of
each name), beginning with the As.
3. To scroll through the names (two at a time), press the # key. To
back-scroll, press the * key.
4. To jump to another letter in the directory, press the numeric key for it.
For example, press the 6 key to jump to the Ms, Ns, and Os. The Ms
will appear first. Press 6 again to jump to the Ns, and again to jump to
the Os. (Note: This doesnt work for PSD names unless the system is a
DBS 824 CPC-M Version 2.0 or higher, which allows up to 40 PSDs.)
For names beginning with Q or Z, use the 1 key.
5. When the correct speed-dial or extension name is displayed, you can
execute the dialing of its speed-dial or extension number by pressing
the select key that points to it (> if the name is displayed on the left; or
< if the name is on the right).
Or, to exit the directory without selecting a number to dial, press the
END key or go on-hook.

Notes Available on small-display phones only. This feature applies to the 44-series
small-display phone only (i.e., phones with a 2-line LCD display).
Incompatibility with older phone versions. Directory Mode is available on the

44-Series phones only.
Hot Dial Pad and Directory Mode. The Hot Dial Pad feature (FF3 ExtPort# 47#)
will not work on an extension in Directory Mode.
Variable Mode
Description This feature applies to the 44-series small-display phone only (i.e., phones with a
2-line LCD display).
When the phone is in Variable Mode, the features for Flexible Function Screen
select keys 1 and 2 will display during each of the following call states:
Call State Existing Program Address*
During an intercom call FF3 (ExtPort)# 28# (25-39)#
During CO dial tone FF3 (ExtPort)# 29# (25-39)#
During a trunk call FF3 (ExtPort)# 30# (25-39)#
After dialing a busy extension FF3 (ExtPort)# 33# (25-39)#
* In these addresses, you assign a Flexible Function Screen (25-39) to appear on
the extension while it is in the call state.
Operation The select keys on the 44-series small-display phone are labeled > and < to the
left and right of the displays 2nd line. Pressing select key 1 (> on the left) or
select key 2 (< on the right) will perform the displayed feature.
To use Variable Mode:

1. Activate Variable Mode by pressing ON/OFF *61 ON/OFF.
When you dial *61 in the above sequence, the 1st line of the LCD
will display Variable md ON. The display will return to normal
when you press the second ON/OFF.
Use existing addresses FF1 2# 7# 2# to assign screen text.
The *61 code toggles Variable Mode on and off. Press ON/OFF *61
ON/OFF again to turn Variable Mode off.
2. While the extension is engaged in an intercom call, the 2nd line will
display select key 1 and 2 features from the Flexible Function Screen

assigned to display in FF3 ExtPort# 28#. The same applies when the
extension receives CO dial tone (FF3 ExtPort# 29#); during a trunk
call (FF3 ExtPort# 30#); and after dialing a busy extension (FF3
ExtPort# 33#).
Use existing addresses FF1 2# 7# 1# thru 4# to assign select key
features to Flexible Function Screens.
Select key features for Fixed Function Screens will not appear on
small-display phones.
3. While the select key feature is displayed, you can execute the feature
by pressing the > or < select key.
Notes Toggling Variable Mode On/Off with an FF-Key. You can program the *61 code
into an FF-key: In programming mode, press FF5 (ExtPort)# (KeyNo.)# (*61)#.
The FF-key will toggle Variable Mode on/off while the extension is idle or in an
off-hook/dial-tone state. The FF-key LED will remain lit (red) while Variable
Mode is On. (You can also use a one-touch key to toggle Variable Mode on and
off; however, one-touch keys do not contain an LED to indicate when Variable
Mode is on.)
Variable Mode After Power-Cycling. If Variable Mode is On, the extension

will stay in Variable Mode even after power-cycling (system is powered down,
then powered back up).
Incompatibility with older phone versions. Variable Mode is available on the

44-Series phones only.
Conditions under which Variable Mode does not work. Variable Mode will be
temporarily overridden under the following conditions: during an incoming
message state, hold state, message-waiting state, or call-waiting state. Incoming
messages include:
CO Queuing
Incoming [trunk no.]
REV.[extension no.]
TRF.[trunk no.]
H-Recall
Call Wait
REC.[trunk no.]
Recall Hnt [Hunt Group no.]
DISA Incoming
Call [extension no.]
Transf [extension no.]
Recall [trunk no.]
HOLD Recall

Handset Mute
CPC-S/M Version 2.0 or higher
Description While using the handset (not on speaker) during a phone conversation, you can
press the MUTE key to block audio path to the other partyyou can still hear
them, but they cant hear you. This feature is called Handset Mute.
Operation 1. To turn on Handset Mute while using the handset, press the MUTE key.
The MUTE indicator lamp (LED next to MUTE key) will flash.
The handset transmitter will be muted. You will still be able to hear
the other party, but they cant hear you.
2. To turn off Handset Mute, do one of the following:

-- press the MUTE key again;
-- press HOLD to place the call on hold;
-- replace the handset on-hook; or
-- press the flashing FF-key to answer another call.
Note: This will drop the first call unless Key Bank Hold is
enabled (FF1 2# 1# 9#).
The MUTE indicator lamp will stop flashing.
Notes Headset Use. The Handset Mute feature also works if you are using a headset on
the phone to handle calls (#51 activates Headset mode).
Speakerphone Use. The MUTE key works the same as before (mutes the
microphone) when you are on speaker. The MUTE lamp lights steadily when the
microphone is muted, and flashes when the handset is muted.
Handsfree Answerback. The MUTE key enables or disables Handsfree
Answerback the same as before. (Handsfree Answerback allows you to answer
intercom calls on speaker, without picking up the handset. While the phone is idle,
press the MUTE key to toggle between Handsfree Answerback On and Off. When
the MUTE indicator lamp is unlit, Handsfree Answerback is ON. When the lamp
is lit, Handsfree Answerback is OFF.)
Offhook Monitoring. This feature and Handset Mute can both be ON
simultaneously, so that both the speaker and handset transmitters are muted (but
the speaker and handset receivers still operate). For more information about
Offhook Monitoring, see page 11 of these Release Notes.
Barge-Ins During Handset Mute. If another phone barges in on your call while
Handset Mute is ON, and you change to conference talk (but not by pressing
HOLD), Handset Mute will remain ON.
FF-Key/One-Touch Key Restriction. Handset Mute cannot be assigned to an
FF-key or a one-touch (soft) key.

Off-Hook Monitoring
Description Off-Hook Monitoring lets you put a call on speaker while the handset is off-hook.
You can still communicate with the outside party via the handset, but you will also
be able to hear him on the phones speaker. He will only be able to hear what is
spoken through your handset, however - audio will not be transmitted through your
microphone.
Operation 1. During a handset call, press the ON/OFF key.
Another receiver path is established on the phones speaker -- you

can now hear the outside party on the speaker as well as in the
handset.
Your phones microphone is muted so that the outside party hears
only what is spoken through your handset. (To mute handset
transmission, press MUTE.)
2. To disable Off-Hook Monitor (kill the speaker but stay on the line
with the outside party through the handset), press ON/OFF again.
Separate Speaker Volumes for Internal vs. CO calls

Description You can now establish separate speaker volumes internal (intercom) and external
(CO) calls.
Operation To adjust volume levels, press the VOLUME key (s or t) during the appropriate call
state.
Notes Adjusting speaker volume will affect only the speaker (i.e., not the handset), and
vice-versa.

Analog Adapter
Description The Analog Adapter (VB-44100) consists of a base adapter and PC board which is
installed on the underside of the phone. It is used to connect the 44-series
large-display phone to an analog device such as an SLT telephone, cordless phone,
FAX machine, or modem. This allows the same phone line to be used to alternate
between normal phone calls and analog communications. (To install, see the
instructions supplied with VB-44100).
Programming
to register the installation of the Analog Adapter on an extension...
FF3 (ExtPort)# 51# (0 or 1)#
Extension Port where 0=Analog Adapter is not

VB-44225 Large-Display installed on this extension.
Phone is installed 1=Analog Adapter is
installed on this extension.
to implement data security measures (interrupt tones, overrides)

for the Analog Port...
FF3 (ExtPort)# 52# (0 or 1)#
Extension Port where 0=Disable data security on the

VB-44225 Large-Display Analog Adapter.
Phone is installed 1=Enable data security on the
Analog Adapter.
NOTE: This address will affect only the Analog Adapter, not the
Large-Display phone itself.

Operation The first device to go off-hook will seize the line (off-hook is either lifting the
handset or pressing the ON/OFF key). If the analog device goes off-hook first, the
large-display phone will be unable to dial or go off-hook.
You can choose which device will ring by going off-hook at either the digital key
telephone or the analog device and dialing *71. The digital key telephone display
will reflect Analog port RING or Key Tel RING, depending on which device
is selected - the default is Key Tel RING.
You can still answer an incoming call from either device, regardless of which
device is ringing. For example, if the analog device is ringing, you can pick up the
call on the digital key telephone by going off-hook before the analog device does.
Similarly, if the digital key telephone is ringing or has not answered a voice call,
the analog device can pick up the call by going off-hook first.
You can program the *71 ring select command into an FF key. Pressing the key
toggles between Analog Port RING and Key Tel RING. When the analog port
is set to ring, the FF key LED lights red. When the key telephone is set to ring, the
LED is off.
Notes Phone Restrictions

The Analog Adapter will work on the large-display phone only (VB-44225).
A dial-pulse SLT will not function on the analog port.
Stutter Dial Tone (indicating Call-Forwarding mode, Do-Not-Disturb mode,
etc.) will not function on an SLT connected to the Analog Adapter.
An analog phone connected to the Analog Adapter cannot program or access
speed dials.
Incoming Calls
You cannot program both devices to ring simultaneously.
The *71 code will not work if the other device is in use.
The *71 code will not work if FF3 (ExtPort)# 51# is set to 0.
If set to Analog port RING, the large-display phone will work like an
SLT/OPX (no page announcements, no voice calls from other extensions, etc.).
If the phone is in CF/DND (Call-Forward or Do Not Disturb), the phone will
remain in CF/DND even if the ringing device is changed via the *71 code.
The incoming ring pattern for the analog device is the same as for the digital
key telephone (determined by the Extension Ring Pattern in FF3 (ExtPort)# 38#
(0-9)#). If this address is set to 0 (determined by CO), the analog device will
automatically default to 1 second ON, 3 seconds OFF.

Ring Patterns Not Applicable to Analog Device. The following ring pattern
addresses will not affect the analog device:
Transfer Ring Pattern FF1 2# 1# 28# (0-6)#
SLT DISA Ring Pattern FF1 2# 1# 30# (0 or 1)#
Inbound Ring Pattern FF2 (Trunk)# 17# (0-9)#
Flash Interaction. Any disconnect signal sent to the analog port must be greater
than the SLT Flash Control; otherwise the disconnect signal will be interpreted as a
flash and the call will be placed on hold.
Programming Addresses That Affect the Analog Device. The following addresses
will control the analog device, but will not affect the digital key telephone:
SLT Disconnect Duration FF1 2# 1# 31# (0-15)#
SLT Flash Control FF1 2# 1# 11# (0 or 1)#
SLT Onhook Flash Timer FF1 3# 12# (0-6)#
SLT Disconnect Signal FF3 (ExtPort)# 45# (0 or 1)#
Analog Port on Large-Display Phone FF3 (ExtPort)# 51# (0 or 1)#
Data Security on Analog Port FF3 (ExtPort)# 52# (0 or 1)#
MSG (Message) Key

Description The MSG key on the VB-44225 Large-Display Phone adds the following
functionality to the phone:
Auto-Callback. If a callback message has been left by another extension, you

can press the MSG key to place an automatic callback to the extension that sent
the message. If more than one callback message has been received, pressing the
MSG key will perform auto-callback in the order received.
Auto-Answer Voice Message. You can press the MSG key to automatically
access your voice mailbox. The phone will dial your voice mailbox and send
access codes (if programmed) for retrieving new messages.
Programming Auto-Callback is always enabled for large display phones. Use the following to
enable the MSG key for Auto-Answer Voice Message.

to enable the MSG key for Auto-Answer Voice Message...
FF3 (ExtPort)# 53# (0 or 1)#
Extension Port where 0=Disable MSG key from returning

VB-44225 Large-Display a Message Waiting.
Phone is installed 1=Enable MSG key for returning
a Message Waiting.
Operation To Program Voice Mailbox Access Codes into the MSG Key:
Press PROG MSG [16-digit number] HOLD
The display will reflect Regist Data.
To Confirm a Voice Mailbox Access Code Programmed into the

Message Key.
Press CONF MSG.
The programmed access code will be displayed.
Notes Operation With Message Waiting Indicator. The Message Waiting Indicator on
the phones upper right corner will flash whenever a callback message or voice
message has been received.
Operation During Call States. The MSG key will work only when the phone is
idle, receiving dial tone, or in Directory Mode (via select key).
Operation If Phone Has Both a Callback Message from another Extension and
a Voice Message. Messages are accessed in a First In, First Out order. If the
callback message was received before the voice message, then pressing the MSG
key will activate Auto-Callback first. Likewise, if the voice message was received
before the callback message, pressing the MSG key will access your Voice
Mailbox.
Interaction with Tone-Calling Mode. If an Auto-Callback is placed to a phone

that is in tone-calling mode (i.e., not voice-calling), that phone must answer or the
message canceled before another message can be accessed.
FF-Key Restriction. These MSG features cannot be assigned to an FF-key.

Reprogramming the MSG key if Extension Number Digits is changed. If the

DBS is reprogrammed to use a different extension numbering plan (i.e., changed
from 2-digit to 3-digit extensions, 3-digit to 4-digit extensions, etc.), the Voice
Mailbox Access Code must be reprogrammed into the MSG key.
DSS/72 Console - Key Arrangement

Description The keys on the DSS/72 Console (VB-44320) are arranged differently from the
VB-43320 model. The DSS console has 6 columns x 12 rows of keys (not 8
columns x 9 rows as in the previous version). This affects the following:
Name and Message Assignments (FF6 addresses). The alphabetical
arrangement of the keys is different.
FF-Keys. The FF-keys on the DSS/72 console are numbered left-to-right,
bottom row first.
DSS #1 Defaults. The default extension number assignments on DSS #1 are
different.
The arrangement for the DSS keys is shown in Figures 4 & 5.

Figure 4. DSS/72 Console (VB-44320) keys
DSS/72 Key Layout(alphabetical) DSS/72 Key Layout(FF-key num bering)

P a n a so n ic P a n a so n ic
A B C D E F FF67 FF68 FF69 FF70 FF71 FF72
G H I J K L FF61 FF62 FF63 FF64 FF65 FF66
M N O P Q R FF55 FF56 FF57 FF58 FF59 FF60
S T U V W X FF49 FF50 FF51 FF52 FF53 FF54
Y Z $ % ? ' FF43 FF44 FF45 FF46 FF47 FF48
a b c d e f FF37 FF38 FF39 FF40 FF41 FF42
g h i j k l FF31 FF32 FF33 FF34 FF35 FF36
m n o p q r FF25 FF26 FF27 FF28 FF29 FF30
s t u v w x FF19 FF20 FF21 FF22 FF23 FF24
y z ; * # = FF13 FF14 FF15 FF16 FF17 FF18

_ , : / - . FF7 FF8 FF9 FF10 FF11 FF12
( ) < > BS SP FF1 FF2 FF3 FF4 FF5 FF6
A nsw er R elease A nsw er R elease

Figure 5. DSS/72 #1 Default Extension Numbers
P a na so nic
Day Night1 Night2
Park 4 Park 5 Park 6 Park 7 Park 8 Park 9
Page 6 Page 7 Park 0 Park 1 Park 2 Park 3
Page 0 Page 1 Page 2 Page 3 Page 4 Page 5
118 119 120 121 122 123
112 113 114 115 116 117
106 107 108 109 110 111
100 101 102 103 104 105
Answer Release
Programming The DSS/72 console (DSS #1 ... DSS #4) is assigned to its extension number in the
same manner as before:
Terminal Type: FF3 (ExtPort)# 2# (11-14)#

where...
11 is the first DSS console for the first attendant
12 is the second DSS console for the first attendant
13 is the first DSS console for the second attendant
14 is the second DSS console for the second attendant

The DSS/72 consoles FF-keys are assigned feature codes in the same manner as
before (the only difference is the numbering arrangement of FF-keys 1-72):
FF Key Assignments: FF5 (DSSPort)# CONF (1-72)# (Code)#
The Name and Message Assignment addresses work the same way as before on
the DSS/72 console (the only difference is the placement of the keys when entering
the characters of the text):
Extension Name: FF6 1# (ExtPort)# CONF (10 char.)#
SSD Name: FF6 2# (SSD)# CONF (16 char.)#
PSD Name: FF6 3# (ExtPort)# (PSD)# CONF (16 char.)#
Absence Message:FF6 4# (5-9)# CONF (15 char.)#
Trunk Name: FF6 5# (Trunk)# CONF (6 char.)#
Hunt Group Name: FF6 6# (HuntGrp)# CONF (10 char.)#
CW/OHVA Reply: FF6 7# (1-5)# CONF (15 char.)#
Note: If you use the 44-Series DSS/72 for Name and Message assignment, you
should use the 44-Series phone for the attendant.
Operation The 44-Series DSS/72 operates the same as previous models.

EM/24 - Key Arrangement

Description The keys on the EM/24 unit (VB-44310) are arranged differently from the
VB-43310 model. The EM/24 unit has 2 columns x 12 rows of keys (not 3
columns x 8 rows as in the previous version). This affects the following:
FF-Keys. The FF-keys on the EM/24 are numbered bottom-to-top, left column
first.
The arrangement for the EM/24 keys is shown in Figure 6.
Figure 6. EM/24 Unit (VB-44310) keys
FF12 FF24
FF11 FF23
FF10 FF22
FF9 FF21
FF8 FF20
FF7 FF19
FF6 FF18
FF5 FF17
FF4 FF16
FF3 FF15
FF2 FF14
FF1 FF13

Programming The terminal type for the EM/24 is specified in the same manner as before:
Terminal Type: FF3 (EM/24 ExtPort)# 2# (1-48)#
The EM/24 unit is linked to its extension phone in the same manner as before:
EM/24 Port Assignment: FF3 (EM/24 ExtPort)# 3# (phone ExtPort)#
The EM/24s FF-keys are assigned feature codes in the same manner as before (the
only difference is the numbering arrangement of FF-keys 1-24):
FF Key Assignments: FF5 (ExtPort)# (1-24)# CONF (Code)#
Operation The 44-Series EM/24 operates the same as previous models.

Modification to Toll Restriction Service

Description The program address for TRS Operator Access (FF7 1# 18#...) has been modified
to allow an extension to dial 0+NXX phone numbers, even if 0-only dialing is
denied.
Programming FF7: 1# 18#...
Notes: For additional information on programming modifications to Toll Restriction

Service, please see Appendix C in Section 400, Programming.

Key Telephone Installation Notes

Desi Strip Cover
The 44-Series Key Telephones are shipped with a thin green protective film over the Desi strip cover.
Be sure to remove this film from both sides of the Desi cover before placing the phone in service.
Key Telephone Wall Mounting Instructions

The following procedures apply to 44-Series Key Telephones only. Please be sure to follow these
procedures exactly. Removing the desk stand incorrectly can result in damage to the telephone
and/or desk stand.
1. Place the telephone face down on a flat surface.
2. Grasp the top of the desk stand (at the >ABS< label) and pull up the end to 90 vertical (refer to
Step 2 in Figure 7). The stand will click as it releases from the plastic securing latches.
3. Lift the desk stand as shown in Step 3 of Figure 7.
Figure 7. Desk Stand Removal.
Step 3
Step 2

4. Rotate the desk stand 180. In this position it doubles as a wall mount bracket.
5. Insert the wall mount bracket into the mounting guides as shown in Figure 8.
6. Slide the wall mount bracket onto the telephone.
Figure 8. Inserting the wall mount bracket (rotated desk stand)
Step 6
Step 5
7. While viewing the front of the telephone, find the handset guide located just below the
hookswitch (see Figure 8).
8. Slide the handset guide out, rotate 180 so that the holding clip is exposed, and reinsert.
Figure 9. Handset guide insertion for wall mounting, key telephone



Appendix B: 3.0 Feature Update
Thoroughly review this appendix when using the DBS 824 to make sure you understand the
enhancements provided with this software release.
The following enhancements are included with CPC S/M Version 3.0:
Support is added for the PanaVOICE Digital Voice Mail system (CPC-M only).
All installation and programming procedures for the PanaVOICE Digital Voice
Mail system are covered in the documentation supplied with the PanaVOICE
Digital Voice Mail system.
The VAU port assignment program (FF3 (ExtPort)# 46#) can now be used to
configure digital ports connected to the PanaVOICE Digital Voice Mail (CPC-M
only).
A Digital Key Telephone user can now dial *73 to enable or disable the use of the
Off-Hook Monitor feature. When the user dials *73 the first time, the display
reads Monitor OFF and the Off-Hook Monitor feature cannot be used. When the
user dials *73 a second time, the display reads Monitor ON and the Off-Hook
Monitor can be used.
Revised April 2000 DBS 824-3.0/3.2-700 B-1

3.0 Features Update Appendix B
B-2 DBS 824-3.0/3.2-700 Revised April 2000

Appendix C: 3.1 Feature Update
CAUTION: When using the Call Record feature in some states it is illegal to record
telephone communications without the consent of all parties. In other states, it is illegal
to record without the consent of one party. These laws do not make the Call Record
feature on a telephone system illegal. Before activating this feature, please check
applicable state and federal laws.
CPC-M Version 3.1 adds support for the Call Record feature available with PanaVOICE Voice
Mail systems. In addition, several quality improvements are incorporated in Version 3.1.
Thoroughly review this appendix when using the DBS 824 to make sure you understand the
enhancements provided with this software release.
Call Record
Requires PanaVOICE equipped with Software Version 2.1 (Q32136) or later.
Description The call record feature allows a user to record a trunk conversation at the press of
preassigned Call Record FF key. The conversation is saved to the users voice
mail box.
Operation To record a trunk call:
To record a trunk call, press the Call Record key. The LED flashes while the
connection to the Voice Mail recording port is being established. This may take
a few seconds. When recording begins, the LED lights solid, Recording
appears on the display, and the audio message Recording is heard by both
parties.
If call record cannot be established (no voice mail port available, no conference
circuit available, etc.), the LED extinguishes and a double splash tone is emits.
Recording continues until you hang up, you press the Call Record key again, or
PanaVOICE stops recording due to a PanaVOICE time-out, lack of space, etc.
In the event PanaVOICE stops recording during a conversation, a beep tone is
emitted, the LED extinguishes and Recording disappears from the display.
If the outside party hangs up first, you may continue recording call follow-up
information.
To retrieve a records:
Once the call recording is complete, the recording is stored in your voice mail
box as a new voice mail message.
Revised April 2000 DBS 824-3.0/3.2-700 C-1

3.1 Features Update Appendix C
PanaVOICE treats the recording message just as it would any other new
message (lights the message waiting LED, displays MSG on your telephone,
provides off site message notification, etc.).
Retrieve the call recording just as you would any other new voice mail
message. (If you are unclear on how to retrieve messages, contact your
PanaVOICE system administrator.)
Notes Recording a call requires a conference circuit. If no conference circuit is

available, PanaVOICE cannot record the conversation. Systems equipped with
CPC-M provides 3 conference circuits.
Since a conference circuit is used, when the call being recorded is placed on
hold the other party will continue to be recorded and will not hear
music-on-hold.
The call record feature is not designed to support multiple-party conversations.
Once recording a call, do not attempt to add other parties. If you need to
conference in additional parties, first stop the recording by pressing the Call
Record key and then initiate the conference. If you are in a multiple party
conversation, do not attempt to record the conversation.
Calls that are in call record mode cannot be transferred. First, stop the recording
by pressing the Call Record key, then transfer the call.
Call recording may be stopped and restarted multiple times in a conversation by
pressing the Call Record key. However, every time call recording is stopped,
the recording is saved as a separate message.
When the system is in the process of establishing a call recording connection,
barge-in cannot be performed. However, once recording begins, a barge-in is
possible but not recommended. If a barge-in does occur, when the party that
barges-in disconnects call recording may be automatically terminated.
Extension (intercom) calls cannot be recorded. The other party must be a trunk
call (including network trunk calls).
A trunk call must be in progress for the call to be recorded. You cannot initiate
a call record before connection is made.
C-2 DBS 824-3.0/3.2-700 Revised April 2000

Section 700 - Operation Index
Index Blind transfer

DSLT 4-14
Numerics
key telephone 3-21
44-Series Telephone A-1
SLT 5-14
A Busy override
Absence message attendant 2-4
attendant control 2-6 DSLT 4-5
DSLT 4-3 SLT 5-6
key telephone 3-3 C
SLT 5-3
Call
Account codes
coverage groups 3-8
verified 1-4
duration display 3-10
Alarm
forward ID code for voice mail 1-12
DSLT 4-30
forwarding
key telephone 3-72
attendant control 2-6
Alternate attendant 2-3
DSLT 4-6
Answer supervision for voice mail 1-6
key telephone 3-10
Attendant features 2-1
SLT 5-7
absence message control 2-6
hold
alternate attendant 2-3
DSLT 4-9
assignment of speed dialing 2-3
key telephone 3-14
busy override 2-4
SLT 5-10
call park 2-5
park
dial "0" for attendant 3-34, 4-21, 5-21
attendant 2-5
dial tone disable 2-10
DSLT 4-10
DND control 2-6
key telephone 3-17
DSS/72 2-11
SLT 5-11
feature package 2-9
pickup
groups of attendants 2-9
direct 3-19, 5-12
headset operation 2-13
DSLT 4-12
one-touch voice mail transfer 2-14
group 5-13
station lockout code assignment 2-17
key telephone 3-19, 3-20
system time and date control 2-18
SLT 5-12
text assignment 2-7
transfer
traffic measurement 2-20
DSLT 4-14
walking class of service confirmation 2-22
key telephone 3-21
Auto
SLT 5-14
day mode 1-7
waiting
set relocation 1-8
DSLT 4-16
Auto Redial 3-6
key telephone 3-25
Auto-Repeat Dial 3-7
SLT 5-17
B Call waiting/OHVA text reply 3-28
Background music 1-10 Callback request
Barge into busy line 5-6 DSLT 4-26
Battery backup 1-12 key telephone 3-55
Revised April 2000 DBS 824-3.0/3.2-700 I-1

Index Section 700 - Operation
Camp-on attendant control 2-6

DSLT 4-18 DSLT 4-22
key telephone 3-29 key telephone 3-35
SLT 5-19 SLT 5-23
Centrex/PBX compatibility 1-13 Do-not-disturb
Class of service, station 1-33 see "DND" 4-22
CO line key trunk access 3-30 Door box 1-18
Conference calls DP 1-20
DSLT 4-20 DP to DTMF signal conversion 1-20
key telephone 3-31 DP/DTMF stations 1-20
SLT 5-20 DSLT features 4-1
Coverage groups 3-8 absence message 4-3
blind transfer 4-14
D busy override 4-5
Date, system 2-18 call forwarding 4-6
Day mode, auto 1-7 call hold 4-9
Delayed ringing call park 4-10
key telephone 3-33 call pickup 4-12
Dial call transfer 4-14
Auto-Repeat 3-7 call waiting 4-16
Dial "0" for attendant camp-on 4-18
DSLT 4-21 conference calls 4-20
key telephone 3-34 dial "0" for attendant 4-21
SLT 5-21 direct call pickup 4-12
Dial tone disable 2-10 direct trunk access 4-21
Dialing, onhook 4-29 DND 4-22
Digital single line telephone group call pickup 4-13
see "DSLT features" 4-1 illustration 4-3
Digital telephone features intercom calling 4-23
see "Key telephone features" 3-1 last number redial 4-24
Direct 1-14 meet-me answer 4-25
Direct call pickup message waiting/callback request 4-26
DSLT 4-12 OHVA 4-27
key telephone 3-19 onhook dialing 4-29
SLT 5-12 personal speed dialing 4-32
Direct inward system access pooled trunk access 4-29
see "DISA" 1-14 reminder call 4-30
Direct line appearances 3-47, 3-49 saved number redial 4-31
Direct trunk access screened transfer 4-15
DSLT 4-21 speed dialing 4-32
key telephone 1-17 system speed dial 4-33
SLT 5-22 DSS/72 2-11
DISA 1-14 DSS/BLF line appearances 3-47, 3-48
Distinctive ringing 1-17 DTMF to DP signal conversion 1-20
Distributed hunting 1-34 DTMF/DP stations 1-20
DND Duration display 3-10
I-2 DBS 824-3.0/3.2-700 Revised April 2000

E call forwarding-no answer 1-22

EM/24 console 3-36 CO delayed ring 1-22
Exclusive hold 3-14 extension delayed ring 1-22
Extension relocation 1-8 hunt group-no answer 1-22
Intercom calling
F DSLT 4-23
FF key extender 3-36 key telephone 3-43
FF keys SLT 5-24
see "Key telephone features" 3-37
Figure 1-2 1-37 K
Flexible function keys Key telephone features 3-1
see "FF keys" 3-37 absence message 3-3
Forwarding blind transfer 3-21
DSLT 4-6 call coverage groups 3-8
key telephone 3-10 call duration display 3-10
SLT 5-7 call forwarding 3-10
call hold 3-14
G call park 3-17
Group call pickup call pickup 3-19
DSLT 4-13 call transfer 3-21
key telephone 3-20 call waiting 3-25
SLT 5-13 call waiting/OHVA text reply 3-28
H camp-on 3-29
Handsfree CO line key trunk access 3-30
answerback 3-42 conference calls 3-31
operation 3-43 delayed ringing 3-33
Headset operation dial "0" for attendant 3-34
attendant 2-13 direct call pickup 3-19
key telephone 3-43 direct line appearances 3-49
Hold direct trunk access 1-17
DSLT 4-9 DND 3-35
exclusive 3-14 DSS/BLF appearances 3-48
key telephone 3-14 EM/24 console 3-36
SLT 5-10 exclusive hold 3-14
system 3-15 FF keys 3-37
Hunt Groups group call pickup 3-20
longest idle 1-34 handsfree answerback 3-42
Hunt groups handsfree operation 3-43
all versions 1-34 headset operation 3-43
distributed 1-34 illustration 3-3
longest idle 1-34 intercom calling 3-43
terminal 1-34 last number redial 3-46
Hunting priority for VAUs 1-21 line appearances 3-47
meet-me answer 3-54
I message waiting/callback request 3-55
Independent timers ML/MCO separation 3-54

multi-CO (MCO) appearances 3-51 remote programming mode 1-31

multi-line (ML) appearances 3-53 Meet-me answer
non-appearing outside lines 3-58 DSLT 4-25
offhook signaling 3-59 key telephone 3-54
OHVA 3-60 SLT 5-26
one-touch keys 3-62 Message waiting/callback request
one-touch voice mail access 3-65 DSLT 4-26
onhook dialing 3-67 key telephone 3-55
personal speed dialing 3-75 SLT 5-27
pooled trunk access 3-68 ML/MCO separation 3-54
prime line preference 3-70 Multi-CO (MCO) appearances 3-47, 3-51
private line 3-71 Multi-line (ML) appearances 3-47, 3-53
reminder call 3-72 Music
ringing line preference 3-73 background 1-10
saved number redial 3-74 on hold 1-24
screened transfer 3-23
speed dial linking 3-80 N
speed dialing 3-75 Naming trunks 1-41
station lockout 3-81 Night
system hold 3-15 mode 1-25
system speed dialing 3-78 service 1-25
trunk-to-trunk transfer 3-82 Non-appearing outside lines 3-58
L O
Last number redial Offhook signaling 3-59
DSLT 4-24 Offhook voice announce
key telephone 3-46 see "OHVA" 5-28
SLT 5-25 Off-premises extension adaptor
LCR 1-23 see "OPX adaptor" 1-27
Least cost routing OHVA
see "LCR" 1-23 DSLT 4-27
Line appearances key telephone 3-60
direct 3-49 SLT 5-28
direct line 3-47 OHVA/call waiting text reply 3-28
DSS/BLF 3-47 One-touch
key telephone 3-47 keys 3-62
multi-CO 3-47 voice mail access 3-65
multi-CO (MCO) 3-51 voice mail transfer 2-14
multi-line (ML) 3-47, 3-53 Onhook dialing
non-appearing outside line 3-58 DSLT 4-29
List of features xi key telephone 3-67
Lockout for extension 3-81 OPX adaptor 1-27
Longest idle hunting 1-34 Override busy line 5-6
M P
Maintenance Paging 1-28
remote 1-31 meet-me answer 3-54, 4-25, 5-26

PanaVOICE Digital Voice Mail B-1 S

Park Saved number redial
attendant 2-5 DSLT 4-31
DSLT 4-10 key telephone 3-74
key telephone 3-17 Screened transfer
SLT 5-11 DSLT 4-15
PBX/centrex compatibility 1-13 key telephone 3-23
Personal speed dialing SLT 5-15
DSLT 4-32 Signal conversion, DP to DTMF 1-20
key telephone 3-75 Single line telephone
SLT 5-30 see "SLT features" 5-1
Pickup SLT features 5-1
direct 3-19, 5-12 absence message 5-3
DSLT 4-12 blind transfer 5-14
group 5-13 busy override 5-6
key telephone 3-19, 3-20 call forwarding 5-7
SLT 5-12 call hold 5-10
Pooled trunk access call park 5-11
DSLT 4-29 call pickup 5-12
key telephone 3-68 call transfer 5-14
SLT 5-29 call waiting 5-17
Port assignment, VAU 1-45 camp-on 5-19
Power failure conference calls 5-20
transfer 1-29 dial "0" for attendant 5-21
unit 1-29 direct call pickup 5-12
Prime line preference 3-70 direct trunk access 5-22
Private line 3-71 DND 5-23
group call pickup 5-13
R intercom calling 5-24
Redial last number redial 5-25
Auto 3-6 meet-me answer 5-26
DSLT 4-24 message waiting/callback request 5-27
key telephone 3-46 OHVA 5-28
saved number 3-74, 4-31 personal speed dialing 5-30
SLT 5-25 pooled trunk access 5-29
Relocating extensions 1-8 screened transfer 5-15
Reminder call speed dialing 5-30
DSLT 4-30 system speed dialing 5-31
key telephone 3-72 SMDR 1-37
Remote Speed dialing
maintenance 1-31 attendant assignment of 2-3
programming mode 1-31 DSLT 4-32
Ringing key telephone 3-75
delayed 3-33 linking numbers 3-80
distinctive 1-17 personal 3-75, 5-30
line preference 3-73 SLT 5-30

system 3-78, 5-31 station hunting (all versions) 1-34

Station 1-33 toll restriction 1-38
Station class of service 1-33 trunk groups 1-40
Station hunting trunk name assignment 1-41
all versions 1-34 trunk queuing 1-42
distributed 1-34 universal night answer 1-43
longest idle 1-34 VAU 1-45
Station lockout 3-81 VAU port assignment 1-45
code assignment 2-17, 3-81 verified account codes 1-4
Station message detail recording voice mail ringing 1-44
see "SMDR" 1-37 walking TRS class of service 1-46
System
hold 3-15 T
speed dialing Text assignment, attendant control 2-7
DSLT 4-33 Time, system 2-18
key telephone 3-78 Toll 1-38
SLT 5-31 Toll restriction 1-38
time and date control 2-18 walking class of service 1-46
System features 1-1 Traffic measurement 2-20
account codes 1-3 Transfer
answer supervision for voice mail 1-6 blind 3-21, 4-14, 5-14
auto day mode 1-7 DSLT 4-14
auto set relocation 1-8 key telephone 3-21
background music 1-10 screened 3-23, 4-15, 5-15
battery backup 1-12 SLT 5-14
call forward ID code for voice mail 1-12 trunk-to-trunk 3-82
centrex/PBX compatibility 1-13 Trunk
DISA 1-14 access
distinctive ringing 1-17 CO line key 3-30
distributed hunting 1-34 direct 1-17, 4-21, 5-22
door box 1-18 pooled 3-68, 4-29, 5-29
DP to DTMF signal conversion 1-20 groups 1-40
DP/DTMF stations 1-20 name assignment 1-41
hunting priority for VAUs 1-21 queuing 1-42
independent timers 1-22 Trunk-to-trunk transfer 3-82
LCR 1-23 U
longest idle hunting 1-34
UNA 1-43
music-on-hold 1-24
Universal night answer 1-43
night service 1-25
OPX adaptor 1-27 V
paging 1-28 VAU 1-45
power failure transfer 1-29 hunting priority 1-21
remote maintenance 1-31 port assignment 1-45
remote programming mode 1-31 VB-44225 A-1
SMDR 1-37 Verified account codes 1-4
station class of service 1-33 Voice announce unit

see "VAU" 1-45

Voice Mail B-1
Voice mail
answer supervision 1-6
call forward ID 1-12
ringing 1-44
W
Walking
COS confirmation 2-22
TRS class of service 1-46

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Panasonic

(Applies to CPC-S Version 3.0

Copyright 1995 by Panasonic Telecommunication Systems Company (PTSC)

Revised in April 2000.

All rights reserved.

Chapter 1. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Revised April 2000 DBS 824-3.0/3.2-700 iii

Chapter 2. Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Chapter 3. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . . 3-1

iv DBS 824-3.0/3.2-700 Revised April 2000

Chapter 4. DSLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Revised April 2000 DBS 824-3.0/3.2-700 v

Chapter 5. SLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

vi DBS 824-3.0/3.2-700 Revised April 2000

Appendix A: 2.0 Feature Update. . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Appendix B: 3.0 Feature Update . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Appendix C: 3.1 Feature Update . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Revised April 2000 DBS 824-3.0/3.2-700 vii

Differences in feature availability or operation are noted within each feature

Software version information for systems shipped with

Feature Categories Description

Revised April 2000 DBS 824-3.0/3.2-700 ix

Types of information Purpose

x DBS 824-3.0/3.2-700 Revised April 2000

Revised April 2000 DBS 824-3.0/3.2-700 xi

Table 1. System Features

Feature CPC-S CPC-M

xii DBS 824-3.0/3.2-700 Revised April 2000

Feature CPC-S CPC-M

Table 2. Attendant Features

Feature CPC-S CPC-M

Revised April 2000 DBS 824-3.0/3.2-700 xiii

Table 3. Extension Features

Feature CPC-S CPC-M

xiv DBS 824-3.0/3.2-700 Revised April 2000

Feature CPC-S CPC-M

Revised April 2000 DBS 824-3.0/3.2-700 xv

xvi DBS 824-3.0/3.2-700 Revised April 2000

This chapter covers the following topics:

Revised April 2000 DBS 824-3.0/3.2-700 1-1

1-2 DBS 824-3.0/3.2-700 Revised April 2000

Non-Verified Account Codes

Non-verified account codes can be assigned to incoming and outgoing calls.

To enter an Account Code before dialing:

1. Press the ON/OFF key.

The phone issues intercom dial tone.

The ON/OFF LED lights.

2. Press the AUTO key, then press #.

Enter Account # appears on the display.

If you are using a Single Line Telephone (SLT), dial #7.

3. Enter the Account Code (up to 10 digits).

Entered Account # appears on the display.

5. Press a vacant CO key or dial a trunk access code.

Revised April 2000 DBS 824-3.0/3.2-700 1-3

6. Dial the telephone number.

To enter an Account Code during an outside call:

1. Press the AUTO key.

Enter Account # appears on the display.

3. Enter the Account Code (up to 10 digits).

The Account Code entered appears on the display.