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NOKIA PC SUITE 6.41

USERS GUIDE FOR
Copyright 2002-2004 Nokia. All rights reserved.
Legal Notice
Copyright 2002-2004 Nokia. All rights reserved.
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The information in this guide was written for Nokia PC Suite 6.41. Nokia operates a policy of ongoing
development. Nokia reserves the right to make changes and improvements to any of the products described in
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reserves the right to revise this document or withdraw it at any time without prior notice.

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Contents

1. INTRODUCTION .............................................................................................................. 4
2. SYSTEM REQUIREMENTS............................................................................................. 6
3. CONNECTING A COMPATIBLE PHONE AND A COMPATIBLE PC.............................. 7
3.1 Connection between a compatible phone and Nokia PC Suite .................................7
3.2 Using your phone as a modem ..................................................................................7
4. INSTALLING NOKIA PC SUITE....................................................................................... 8
4.1 Before installation ......................................................................................................8
4.2 Installing Nokia PC Suite ...........................................................................................9
4.3 After installation .........................................................................................................9
4.4 Changing the Nokia PC Suite language ..................................................................10
4.5 Uninstalling Nokia PC Suite .....................................................................................10
5. USING NOKIA PC SUITE .............................................................................................. 11
5.1 Starting Nokia PC Suite applications .......................................................................11
5.2 Synchronising the contents of a compatible phone and a PC .................................11
5.3 Using Nokia Content Copier ....................................................................................12
5.4 Managing phone contents on the PC.......................................................................12
6. USING A COMPATIBLE PHONE FOR A MODEM CONNECTION............................... 13
6.1 Installing modem drivers on a compatible PC..........................................................13
6.1.1 Adding the Bluetooth modem ...........................................................................13
6.1.2 Adding the DKU-5 or CA-42 cable modem.......................................................14
6.1.3 Updating the infrared driver (with Windows XP only) .......................................14
6.2 Using your phone as a modem ................................................................................14
6.3 Changing Nokia Modem Options settings................................................................15
7. TROUBLESHOOTING ................................................................................................... 16
7.1 Connections .............................................................................................................16
7.2 Nokia PC Sync.........................................................................................................18
7.3 Nokia Content Copier...............................................................................................20
7.4 Others ......................................................................................................................20
8. SAFETY NOTES ............................................................................................................ 23

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1. INTRODUCTION
This guide briefly describes how to install and start using Nokia PC Suite. For more detailed
instructions on the use of Nokia PC Suite, refer to the help in the Nokia PC Suite
applications.

Nokia PC Suite can be used with compatible Nokia mobile phones. However, not all Nokia
PC Suite features and applications can be used with all phone models. For more information
on the features of your phone, and a list of phones supported by each Nokia PC Suite, refer
to the compatibility tables on the www.nokia.com/pcsuite pages.

For the instructions on the use of your Nokia mobile device, refer to the user's guide
supplied with the device. The instructions and restrictions as well as important safety
and maintenance information set forth in the Nokia mobile device user's guide apply
also when using the device with Nokia PC Suite.

Nokia PC Suite consists of the following applications:

Nokia Content Copier allows you to back up and restore personal data between a
compatible phone and a compatible PC. It also lets you copy information between two
compatible Nokia phones.
Nokia PC Sync allows you to synchronise contacts, calendar items, notes, to-do items,
and e-mails between a compatible phone and a compatible PC personal information
manager (PIM).
Nokia Phone Browser allows you to manage the folders of a compatible phone through
Windows Explorer. With Nokia Contacts Editor, you can edit the contacts of a
compatible phone from your PC.
Nokia Text Message Editor allows you to send and receive text messages, and print
them from your PC. You can also organise text messages in the Messages view in Nokia
Phone Browser.
Nokia Application Installer allows you to install Symbian and JavaTM applications from a
compatible PC to a compatible phone.
Nokia Audio Manager allows you to create and organise digital music files on a
compatible PC and transfer them to a compatible phone.
Nokia Image Converter allows you to modify images and transfer them to a compatible
phone as wallpaper, portrait images, and MMS images.
Nokia Multimedia Player allows you to play multimedia messages, audio files and video
files, and create playlists of your favourite multimedia files. You can also save video and
audio files in a format that allows you to use them in a compatible mobile phone or attach
them to MMS messages.
Nokia Sound Converter allows you to convert General MIDI ringing tones into Scalable
Polyphony MIDI tones and transfer them to a compatible phone.
Nokia Modem Options enables you to set options for the data calls on your PC.

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 Which Nokia PC Suite application do I need to do For detailed instructions, see the
the following? help of the following application:
Back up the phone information (contacts, calendar Nokia Content Copier
items, and user files) and restore it to the phone.
Transfer information from one phone to another. Nokia Content Copier
Synchronise my phone and my PC calendar. Nokia PC Sync
Transfer files between the phone and the PC. Nokia Phone Browser
See my phone contents on the PC. Nokia Phone Browser
Rename phone files and folders. Nokia Phone Browser
View and edit my contacts on the PC. Nokia Contacts Editor
Install Java and Symbian applications, such as Nokia Application Installer
games and dictionaries, in my phone.
Transfer music from my PC to the phone. Nokia Audio Manager
Edit existing pictures and resize them to fit my phone. Nokia Image Converter
Convert General MIDI ringing tones into Scalable Nokia Sound Converter
Polyphony MIDI tones.
Play multimedia messages and video clips. Nokia Multimedia Player
Change the format of a multimedia file or save the Nokia Multimedia Player
parts of a multimedia message separately.
Write and send text messages from the PC. Nokia Text Message Editor (does not
support phones with Symbian
operating system)
Use my phone as a modem. See the Using your phone as a modem
section in this guide
Change the settings used when using the phone as a Nokia Modem Options (can be found in
modem. the Nokia PC Suite dialog and
Windows Control Panel)

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2. SYSTEM REQUIREMENTS
To install and run Nokia PC Suite, you need:
Windows 2000 or Windows XP (Professional or Home Edition)
At least 250 MB of free disk space

To use the help function with Nokia PC Suite, you need:

Internet Explorer 5.0 or later

For a connection between a compatible phone and a compatible PC, you need at least one
of the following connection sets:
An IrDA (infrared) port on your PC
The DKU-2 (USB) connection cable and a compatible port on your PC
The DKU-5 (serial) connection cable and a compatible port on your PC
The CA-42 (serial) connection cable and a compatible port on your PC

Note: Installing drivers for DKU-2 (USB) and CA-42 (serial) connection cables
requires Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1.

For access from the PC to devices that use Bluetooth wireless technology, your PC needs
Bluetooth wireless technology equipment with one of the following Bluetooth stacks:
Digianswer Bluetooth Software Suite
Microsoft Windows XP Bluetooth
WIDCOMM Bluetooth for Windows (BTW 1.4.x, BTW 3.x.x.x)
Toshiba Bluetooth Stack for Windows XP/2000

Tip:
In this guide, all references to a PC apply equally to a laptop computer.

Note: To ensure the proper functioning of your phone with all Nokia PC Suite
applications, it is recommended that you use the same language in the phone, the
operating system and Nokia PC Suite, if possible.

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3. CONNECTING A COMPATIBLE PHONE AND A COMPATIBLE PC

You may need to connect a compatible Nokia phone and a compatible PC to do the
following:
transfer information between Nokia PC Suite and the phone
use the phone as a modem to access a data network with the PC

You can use an infrared (IrDA), Bluetooth wireless technology, or a cable connection,
depending on the connection types the phone or the PC supports. With some connection
types, you must install drivers on your PC before you can use them with your phone. For
more information, see the section Installing Nokia PC Suite in this guide.

3.1 Connection between a compatible phone and Nokia PC Suite

Used when transferring information between a compatible phone and Nokia PC
Suite (for example when you synchronise compatible calendar items and contacts
between your phone and the PC, transfer images or ringing tones, or install
applications with Nokia PC Suite). When transferring music files between your
phone and the PC, it is recommended that you use a USB cable connection (if
available). With a USB connection, you can transfer large files more quickly than
with other connection methods.
Use Nokia Connection Manager to configure or activate the connection type.
The connection between Nokia PC Suite applications and a compatible phone is
created automatically if the phone is connected to the PC when opening the
applications. The connection status is shown in a tooltip when you hold the cursor
over the Nokia PC Suite icon in the Windows status bar.
If you are planning to use a CA-42 (serial) cable as the connection type, you need
to configure the connection type before it can be used to connect a compatible
phone and Nokia PC Suite. For more information, see the section After installation
in this guide.

3.2 Using your phone as a modem

Used when sending and receiving data over a data network such as the Internet
Install the needed modem drivers first.
For more information, see the Using a compatible phone for a modem connection section in
this guide.

Note: You cannot use Nokia Connection Manager when using your phone as a
modem! Make sure that all connection types are disabled in Nokia Connection
Manager when making a data call.

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4. INSTALLING NOKIA PC SUITE

4.1 Before installation

If you are planning to use a Bluetooth wireless technology connection, install any
needed Bluetooth wireless technology software before installing Nokia PC Suite.
For more information on the software, see the System requirements section in this
guide.
If you are about to install a new version of Nokia PC Suite 6.x on your PC, there is
no need to uninstall the old Nokia PC Suite 5.x or 6.x first. Just install the new
version, and the old one will be replaced by the new version.
In addition to installing Nokia PC Suite, you may need to install drivers for using
different connection types. The required drivers depend on the connection type
you want to use and the purpose of the use. The following table shows what
drivers are needed and when they should be installed.

Drivers needed in Nokia PC Suite or modem use

Connection type To use the phone with Nokia To use the phone as a
PC Suite applications modem
Bluetooth wireless - Install the appropriate modem
technology after Nokia PC Suite.
Infrared - If you are using Windows XP
you must update the infrared
drivers after installing Nokia
PC Suite.
DKU-2 (USB) cable Nokia Connectivity Cable Drivers will be installed with Nokia PC
Suite.
CA-42 (serial) cable Nokia Connectivity Cable Install the appropriate modem
Drivers will be installed with after Nokia PC Suite.
Nokia PC Suite.
DKU-5 (serial) cable Install DKU-5 cable drivers Install DKU-5 cable drivers
before installing Nokia PC Suite. before installing Nokia PC
Suite and the appropriate
modem after Nokia PC Suite.

You can find the cable drivers on the www.nokia.com/pcsuite pages.

For more information on how to install the modems, see the Installing modem drivers on a
compatible PC section in this guide.

For more information on using the different connection methods, refer to Nokia PC Suite
help.

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4.2 Installing Nokia PC Suite
1. Exit all programs, and make backup copies of all important data to protect against
possible loss or alteration.
2. If you install Nokia PC Suite from the CD-ROM, do the following:
Click Install Software from the CD-ROM main menu, and click Nokia PC
Suite 6.41
Select the language, and click OK. InstallShield Wizard starts the installation
program.
If you install Nokia PC Suite from the www.nokia.com/pcsuite pages, do the
following:
Select the language in the drop-down list.
Click Nokia_PC_Suite_641_xx.exe (xx stands for the language)
If you accept the terms of the download, click Accept.
Save the file in a preferred location on your PC.
Browse to the downloaded file, and click Nokia_PC_Suite_641_xx.exe.
InstallShield Wizard starts the installation program.
3. Follow the instructions on the screen, and note the following:
You must read and accept the Licence agreement before continuing.
You may be asked to restart your computer during the installation.
4. Restart your computer if prompted after the installation.

4.3 After installation

If you are planning to use a CA-42 (serial) cable as the connection type, you need to
configure the connection type before it can be used to connect a compatible phone and
Nokia PC Suite.

Follow the steps below to configure the connection type:

1. Open Nokia Connection Manager from any of the following locations:
from Windows Control Panel
from Phone Selector
from Windows status bar by clicking the Nokia PC Suite icon and by clicking
the Nokia Connection Manager icon in the Nokia PC Suite dialog
from Windows status bar by right-clicking the Nokia PC Suite icon and by
selecting Nokia Connection Manager from the menu.
2. From the list of connection types, select the serial cable connection type (not USB
connection) to monitor the CA-42 connection. A selected connection type has a tick in
the box in front of it.
3. Click the Configure button and select the correct COM port to be used. Click OK.
4. Click OK to close Nokia Connection Manager.

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4.4 Changing the Nokia PC Suite language
With Nokia PC Suite, the selected language is used in Nokia PC Suite applications. To
change the language:
If you have installed Nokia PC Suite from the CD-ROM:
Uninstall Nokia PC Suite, and install it again, selecting the new language at the
beginning of the installation.
If you have installed Nokia PC Suite from the www.nokia.com/pcsuite Web pages:
Uninstall the existing Nokia PC Suite.
Go back to the support pages, select a new language, download
Nokia_PC_Suite_641_xx.exe (xx stands for the language you want) in that
language on your PC, and install the program on your PC.

4.5 Uninstalling Nokia PC Suite

To uninstall Nokia PC Suite, do one of the following:

1. Select Start > Programs > Nokia PC Suite > Uninstall.

2. Follow the instructions on the screen until the program files are removed.

OR:

1. Select Start > Settings > Control Panel.

2. Double-click Add/Remove Programs.
3. In the list of Currently Installed Programs, click Nokia PC Suite.
4. Click Change/Remove.
5. Follow the instructions on the screen until the program files are removed.

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5. USING NOKIA PC SUITE

5.1 Starting Nokia PC Suite applications

You can open Nokia PC Suite applications in the following ways:
From the Start menu: click the Start button, point to Programs and Nokia PC Suite, and
click the icons in the Nokia PC Suite dialog to open applications.
From the Windows status bar: click the Nokia PC Suite icon, and click the icons in the
Nokia PC Suite dialog to open applications.
From the Windows status bar: right-click the Nokia PC Suite icon, and select an
application from the menu.
From the Nokia PC Suite desktop icon: double-click the icon, and click the icons in the
Nokia PC Suite dialog to open applications.

Note: You cannot make data calls using your phone as a modem while any of the
Nokia PC Suite applications are active. Also, you cannot use Nokia PC Suite
applications while you have active data calls.

When making a data call, make sure that none of the connection types in Nokia
Connection Manager are selected. Reselect the connection types when you start
using Nokia PC Suite again.

5.2 Synchronising the contents of a compatible phone and a PC

Nokia PC Sync allows you to synchronise contacts, calendar items, notes, to-do items, and
e-mails between a compatible Nokia mobile phone and a compatible PC personal
information manager (PIM), enabling you to keep the information on both your phone and PC
up-to-date.

The Nokia PC Sync icon appears on the taskbar when Nokia PC Sync is running. The
appearance of the icon depends on the status of the phone connection:
indicates that the phone is connected. You can access the Nokia PC Sync menu
commands by right-clicking this icon.

indicates that the phone is not connected.

To create a new synchronisation task, right-click the Nokia PC Sync icon , and click
Properties. Click Create new configuration. For more information, see the Nokia PC Sync
help.

Note: Nokia PC Sync has been set to start automatically on PC startup. You can
unselect this option by right-clicking the Nokia PC Sync icon on the taskbar, and
unselecting Enable on Startup.

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5.3 Using Nokia Content Copier
You can use Nokia Content Copier to do the following:
back up information on a compatible Nokia phone to a compatible PC and restore it to a
similar phone model,
copy information between two compatible Nokia phones.

Note: Copyright protections may prevent some images, ringing tones, and other
content from being copied, modified, transferred or forwarded.

Nokia Content Copier supports several Nokia phone models. For more information on the
phones supported by each Nokia PC Suite, refer to the www.nokia.com/pcsuite pages.

5.4 Managing phone contents on the PC

In Nokia Phone Browser, you can manage the folders of a compatible phone through
Windows Explorer. Connecting a compatible Nokia phone to a compatible PC with Nokia PC
Suite 6.41 creates a phone folder in the Windows Explorer folder hierarchy. If the phone
supports memory cards, and a memory card is inserted in the phone, the memory card and
its subfolders are shown as phone subfolders.

To start Nokia Phone Browser, right-click the Nokia PC Suite icon in the Windows status bar,
and select Nokia Phone Browser from the menu.

Beneath the phone folder, you can see the phone subfolders, which are read from a
compatible phone when the phone is connected to the PC. You can copy files from the
phone subfolders to your PC folders and vice versa, as well as create new folders in phone
subfolders.

Note: Copying files from the PC to the phone may take a while, depending on the
size of the files. Ensure there is sufficient time for the copying before
disconnecting the phone.

When transferring music files between your phone and the PC, it is recommended that you
use a DKU-2 (USB) cable connection (if available). With a DKU-2 connection, you can
transfer large files more quickly than with other connection methods.

Note: Files that are opened from the phone subfolders are saved in the Nokia
Phone Browser/Retrieved Files folder on your PC. If you edit the opened files and
save them, the saved versions still remain in that PC folder. To update the files in
the phone, transfer them from the Retrieved Files folder to the appropriate Nokia
Phone Browser phone subfolder by dragging and dropping, for example.

For more information, see Nokia Phone Browser help.

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6. USING A COMPATIBLE PHONE FOR A MODEM CONNECTION

6.1 Installing modem drivers on a compatible PC

If you want to use your phone as a modem (that is, to send and receive data over a data
network such as the Internet), you need to do the following after installing Nokia PC Suite:
add the Nokia xxxx Bluetooth modem
add the Nokia xxxx Cable modem (for DKU-5 or CA-42 cables)
update the Nokia xxxx IrDA driver (if you are using Windows XP)

xxxx stands for the four-digit model number of the phone

Note: If you only want to use the Nokia PC Suite applications but not to access
the data network such as the Internet with your phone, you do not have to install
modem drivers.

Nokia Connectivity Cable Drivers (used with the DKU-2 cable) are installed with Nokia PC
Suite. You do not have to install any more modem drivers after installing Nokia PC Suite to
be able to use a compatible phone as a modem with the DKU-2 cable.

If you are using Windows XP, you must update the infrared drivers to be able to use a
compatible phone as a modem.

6.1.1 Adding the Bluetooth modem

1. Activate the Dial-Up Networking profile from your Bluetooth software. Activate Bluetooth
in your phone and connect a compatible phone to the PC.
2. Open Control Panel and select Phone and Modem Options.
3. In Phone and Modem Options select the Modems tab. Click Add
4. In the Install New Modem dialog box select the Dont detect my modem; I will select it
from a list. Click Next.
5. In the Manufacturer list, select Nokia. In the Models list, select the modem you want to
add. Click Next.
6. Select Selected ports option. On the list, select the COM port you want to install the
modem on. You can install the modem on a COM port even if there is a similar Bluetooth
modem already installed on the port. Click Next.
7. Read the note in the next dialog. Click Continue anyway to proceed with the update, or
STOP Installation to terminate it.

If you proceeded with the installation, the Nokia xxxx Bluetooth modem can now be seen in
the Installed Nokia Modems list in the Nokia Modem Options Control Panel applet.

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6.1.2 Adding the DKU-5 or CA-42 cable modem
1. Connect a compatible phone to the PC using the relevant cable (DKU-5 or CA-42).
2. Open Control Panel and select Phone and Modem Options.
3. In Phone and Modem Options select the Modems tab. Click Add
4. In the Install New Modem dialog box select the Dont detect my modem; I will select it
from a list. Click Next.
5. In the Manufacturer list, select Nokia. In the Models list, select the modem you want to
add. Click Next.
6. Select Selected ports option. On the list, select the COM port you want to install the
modem on. Click Next.
7. Read the note in the next dialog. Click Continue anyway to proceed with the update, or
STOP Installation to terminate it.

If you proceeded with the installation, the Nokia xxxx Cable modem can now be seen in the
Installed Nokia Modems list in the Nokia Modem Options Control Panel applet.

6.1.3 Updating the infrared driver (with Windows XP only)

1. Connect your phone to a compatible PC using IrDA.
2. Open Control Panel and select Phone and Modem Options.
3. In Phone and Modem Options select the Modems tab. In the Modems tab, select
Standard Modem over IR link, and click Properties.
4. In the Standard Modem over IR link Properties dialog box select the Driver tab, and
select Update Driver.
5. Hardware Update Wizard opens. Select Install from a list or specific location
(Advanced). Click Next.
6. The next dialog asks you to choose your search and installation options. Select Dont
search. I will choose the driver to install. Click Next.
7. Clear the checkbox Show compatible hardware.
8. In the Manufacturer list, select Nokia. In the Models list, select the modem you want to
add. Click Next.
9. Click Yes in the Update Driver Warning if you want to proceed with the update.
The Nokia xxxx IrDA modem can now be seen in the Installed Nokia Modems list in the
Nokia Modem Options Control Panel applet.

6.2 Using your phone as a modem

You can use your phone with a variety of commercially available data communications
applications. When configuring a data application, you must select your phone as the
modem. You can select either Nokia xxxx Cable, Nokia xxxx USB, Nokia xxxx Bluetooth, or
Nokia xxxx IrDA as the modem (xxxx stands for the four-digit model number of the phone),
depending on the phone you are using and the modems you have installed.

Before you use your phone as a modem, you must have the following:
appropriate data communications software installed on your PC.
a subscription to the appropriate network services from your home service provider or
Internet service provider.

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 the appropriate modem drivers installed on your PC. Each Nokia modem corresponds to
one phone model only. This means that if you want to use more than one Nokia phone
model as a modem, you must install Nokia modems for each phone model.

To use your phone as a modem

1. Connect your phone to the PC.

2. If you have been using your phone with other Nokia PC Suite applications, disable all
connection types from Nokia Connection Manager.
3. Create the data connection with the connection program of the PC (for example
"Network and Dial-up Connection in Windows 2000 and Network Connection in XP).
4. Select the modem you want to use according to the instructions of the connection
program, and make the data call.
5. When you want to continue using other Nokia PC Suite applications, end the data call,
and select the connection types you want to use in the Nokia Connection Manager
again.

6.3 Changing Nokia Modem Options settings

In Nokia Modem Options, you can change the data call settings to be used when using a
compatible Nokia phone as a modem. You can change, for example, the data connection
speed and the connection method.

You can change data call settings even when the phone is not connected to the PC. For
more information on how to set these options in Nokia Modem Options, refer to Nokia
Modem Options help.

To start Nokia Modem Options, right-click the Nokia PC Suite icon in the Windows status bar,
and select Nokia Modem Options from the menu.

Note: GPRS (General Packet Radio Service) technology allows mobile phones to
send and receive data over the mobile network with improved and faster data
communications than GSM technology. The use of GPRS services requires that
your network supports GPRS technology and that you have subscribed to this
service. The pricing of GPRS services may differ from that of normal GSM data
services. Contact your service provider for more information.

Note: The use of high speed data services requires that your network supports
HSCSD (High Speed Circuit Switched Data) technology and that you have
subscribed to this service. High speed data services may cost more than normal
data services. Contact your service provider for more information.

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7. TROUBLESHOOTING

7.1 Connections

Infrared modem installation does not seem to work with Windows XP.

If your PC is running Windows XP, you must install the Nokia mobile phone infrared (IrDA)
modem manually.

I cannot contact my Internet service provider using HSCSD technology.

Using data transmission rates faster than 14.4 kbit/s requires that your Nokia mobile phone
and your mobile network support HSCSD technology and that you have subscribed to this
service. High speed data services may cost more than normal data services. Contact your
service provider for more information.

Windows shows a connection speed of 115200 bps after the GPRS connection is
established.

Windows always shows a GPRS connection speed of 115200 bps, although the actual
connection is established at a different speed.

I cannot see my phone in Phone Selector.

The connection type your phone is using is not active in Nokia Connection Manager.

Open Nokia Connection Manager and select the appropriate connection types. A selected
connection type has a tick in the box in front of it.

My phone is disabled (grey) in Phone Selector.

The phone model is not supported by the application you are using.

I cannot see the name of my phone in Nokia Connection Manager pairing wizard. The
phone is connected to the PC using Bluetooth wireless technology.

Nokia Connection Manager pairing wizard cannot show all the names of all the phones on
the list. The name may be changed or unknown, or the detection time was too short to find all
the equipment within range.

You can try to make the phone name visible by making a new detection. To start it, click the
Search again button in the wizard.

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I have problems connecting WIDCOMM Bluetooth for Windows to Nokia PC Suite.

If WIDCOMM Bluetooth for Windows is not visible in Nokia Connection Manager, check the
WIDCOMM Bluetooth stack version. Versions 1.4.x and 3.x.x.x are supported.

You can check the stack version as follows:

From the Bluetooth tray application. Right-click the Bluetooth icon in the Windows tray
and select Advanced configuration. On the General page you can see the version of the
stack.

I have problems connecting Digianswer Bluetooth Software Suite to Nokia PC Suite.

Select Windows Control Panel -> Bluetooth Configuration Tool. Check that at least one
of the Digianswer virtual COM Ports has the Serial Port Profile selected. You can also create
a new virtual COM port for serial port profile by using the Add button.

If you have problems in Windows XP environment you can update the patch file for
Digianswer Bluetooth stack version 1.09 containing Windows XP support. It can be found on
the http://www.btsws.com/updates/default.asp pages.

I cannot get a connection over Bluetooth.

Check that you do not have a wireless headset connected. You cannot use Nokia PC Suite
over Bluetooth when a wireless headset is connected.

With certain phone models, you cannot have a Bluetooth dial-up connection at the same time
with Nokia PC Suite. Close the Bluetooth dial-up connection before using Nokia PC Suite
over Bluetooth.

When using a Bluetooth connection, you have to authorise the connection between your
Nokia phone and your PC. Do this by selecting Yes when the connection request appears on
the phones display. Alternatively, you can set your PC as authorised, which means that
individual connections between your phone and your PC do not need a separate
authorisation. Go to the Paired devices view on your phone, scroll to the PC, and select
Options. Select Set as authorised.

Finding the wireless devices takes too long.

The Bluetooth media module searches for all the devices that have been paired with the PC.
If some of these devices are no longer within the range, the search may take a while. To
prevent this from happening in the future, you can use the unpairing function to clear the
unwanted devices from the list.

I cannot establish connection to Nokia PC Suite while my phone is locked.

Some phone models (for example, Nokia communicators) have an optional security setting
called autolock period, which determines a time-out period, after which the device will be

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locked if it is in idle state. You need to open a locked device by entering a lock code before
you can establish connection to Nokia PC Suite.

7.2 Nokia PC Sync

Nokia PC Sync makes duplicates when I synchronise contacts after restoring them
with Nokia Content Copier.

Nokia Content Copier always creates new identifications for the contacts when they are
restored. These contacts are therefore identified as new ones. You can remove the duplicate
contacts by using Nokia Contacts Editor.

Old to-do items appear in my phone after I have synchronised the phone with
Microsoft Outlook.

If your Microsoft Outlook Calendar contains to-do items without a due date, the items might
be synchronised into the phone even if they are outside the synchronisation range.

Birthdays with alarms are saved on my phone. After synchronising with Lotus
Organizer, there are no alarms for the birthday items.

The alarm times set on the phone for birthday items will disappear from Lotus Organizer after
synchronisation. The birthday items saved on the phone that have no alarm set will, after
synchronisation, have the alarm set 7 days before the birthday. This is a Lotus Organizer
function, and there are no preventive actions available. The alarms on your phone are not
affected by synchronisation.

Repeating calendar notes are shown differently on the phone and the PC after
synchronisation.

Phones do not support calendar notes with the repeat count set to a certain value. If such a
calendar note is synchronised with the phone, the calendar note is repeated infinitely.

Nokia PC Sync does not work correctly with Lotus Notes.

Nokia PC Sync has different configurations for Lotus Notes versions. If Nokia PC Sync uses
the wrong configuration, the Lotus Notes Calendar database will not be synchronised
correctly. Select the correct PC Sync configuration according to the Lotus Notes version in
use.

I edited my birthday/anniversary entries either in my phone or in Lotus Notes and

resynchronised, but the corresponding birthday/anniversary entries were not modified
accordingly in the phone or Lotus Notes.

Lotus Notes supports repeating Anniversary entries, but it treats them differently from the
phone. The parent entry is created and the yearly repeating occurrences are individual
copies of it. If any of these occurrences is modified or deleted, the changes will not affect
other occurrences. This applies to both Lotus Notes and the phone, whether or not the
entries are to be synchronised.

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Nokia PC Sync does not always ask for a password when I use it with Lotus Notes.

The password query is controlled by Lotus Notes, not Nokia PC Sync. If you want the
password to be asked for more often, change the appropriate options in Lotus Notes.

Synchronisation does not succeed.

Make sure that the phone is in idle mode, that is, the operator logo or name is shown on the
phone display, and restart the synchronisation.

Synchronisation does not start when I press the Nokia PC Sync button on the desk
stand.

Make sure that the Nokia PC Sync icon is shown on the taskbar indicating that the phone is
connected. Then press the desk stand button again.

When running a synchronisation, I get an error message saying that the

synchronisation is not successful and that I should check the SyncML settings.

Check that the SyncML settings (user name and password) are the same in the phone and
Nokia PC Sync. If you have not defined them in the phone, they should not be defined in
Nokia PC Sync either.

In Nokia PC Sync, the settings are on the Advanced Properties page. To find it, open Nokia
PC Sync, click Properties on the main page, click Advanced..., and select the SyncML tab.

If the error is due to different SyncML settings, you can find the following error messages in
the Nokia PC Sync synchronisation report: "The SyncML Client was unable to provide valid
Authentication Credentials. The SyncML Server has terminated the Synchronisation Session"
and "Check that the authentication details in the SyncML Client settings are correct and
restart the Synchronisation."

A "Synchronisation completed" message appears, but all items are not synchronised.

Minimise the range of synchronisation, and check that Auto-delete is selected from the
calendar of your Nokia phone.

Names in Contacts are in the wrong order in my Nokia phone after synchronisation.

There is only one field for a name on your Nokia phone. After synchronising from a personal
information manager (PIM) to the phone using Nokia PC Sync, the name order on the phone
is first name, last name - regardless of the name order in the contact card in your PIM. When
synchronising from a Nokia phone to a PIM, the whole name is saved to the last name field.

To have the last name appear first in your phone contacts (when synchronising from the PIM
to the phone), the whole name should be in one field (either first or last name field).

Nokia PC Sync only reads first and last name fields. Middle names are not transferred to the
phone in synchronisation.

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Nokia PC Sync does not open my Lotus Organizer file.

Nokia PC Sync displays the error message "Organizer unable to open..." in the Selected
Organizer File for Synchronisation dialog, if the Lotus Organizer file was saved without using
the Multi-user access option.

To check whether this option is selected, select the Save As... command from Lotus
Organizer, and check that the Multi-User access option is selected when saving your Lotus
Organizer file.

7.3 Nokia Content Copier

Templates are not modified when using Nokia Content Copier.

Changes in the source phone templates are not copied into the target phone. The first 20
items in the Templates folder are always left untouched.

7.4 Others

I created a MIDI ringing tone using Nokia Sound Converter, but the phone cannot play
it.

The ability of the phone to play SP-MIDI files also depends on the properties of the actual
SP-MIDI file. Not all SP-MIDI files can be played on the phone.

I cannot transfer images and ringing tones from my phone to Nokia PC Suite.

Copyright protections may prevent some images, ringing tones, and other content from being
copied, modified, transferred, or forwarded.

I cannot transfer data from one Nokia mobile device to another Nokia mobile device.

Nokia PC Suite does not support all Nokia mobile devices, but by following these instructions
you can transfer data from any of the Nokia mobile devices listed below to a target phone
that is supported by Nokia PC Suite by using a PC during the transfer:
- Nokia 3620
- Nokia 3600
- Nokia 3650
- Nokia 3660
- Nokia 6600
- Nokia 7650
- Nokia 9110 Communicator
- Nokia 9110i Communicator
- Nokia 9210 Communicator
- Nokia 9210i Communicator
- Nokia 9290 Communicator
- Nokia N-Gage game deck
- Nokia N-Gage QD game deck.

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If you want to transfer contacts and calendar items from any of the source mobile devices
listed above to a target phone supported by Nokia PC Suite, first create a synchronisation
task to synchronise the data from the mobile device to a PC PIM application (for example,
Microsoft Outlook). To do this, connect the mobile device to the PC and use an application in
the PC Suite software of the source mobile device. For more information on this, see the
instructions of the mobile device and the PC Suite software for the device in question. The
data can then be synchronised from Outlook to the target phone by using Nokia PC Sync.

If you want to transfer files (such as images, videos and sounds), first use Windows Explorer
to transfer the files from the mobile device to a PC. To do this, connect the mobile device to
the PC. Open Windows Explorer and use the normal Windows techniques to transfer the files
from the mobile device (represented by a special icon) to the PC. The files can then be
transferred from the PC to the target phone by using Nokia Phone Browser.

What is purpose of the My Gallery folder in Nokia Phone Browser?

My Gallery is a place for you to store your ringing tones, wallpaper images, and other files.
You can also store files in other folders of Windows Explorer.

Why did Nokia Mobile Phone folder vanish from Nokia Phone Browser?

Off-line editing is not possible for phone files. When the phone is disconnected from the PC,
the phone folder also disappears.

Sound is lost from converted video tracks.

The video track in QuickTime format contains both video and audio, but the audio is lost
when the video track is converted to another format. The reason for this is that your
QuickTime installation is not fully installed. Reinstall the QuickTime player, and select
Recommended in the installation to be able to convert audio tracks in your QuickTime
videos.

When trying to open a PC Suite application, I get the error message: "Some of the
application components could not be located. Please reinstall the application."

Make sure that you have installed Nokia PC Suite to a path that uses only characters that
belong to US-ASCII character set.

When printing cut-out covers, both covers are not printed.

Front and back covers are printed separately. Feed the paper into the printer twice to print
both front and back covers.

The file on the phone is not shown in Nokia Phone Browser.

Special characters in file names should be avoided, because the Windows file system may
not support all special characters in file or folder names of the phone.

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A video file converted with Nokia Multimedia Player cannot be played on the phone

Not all converted files can be played with all phone models. If there is a problem playing a
converted file on a phone, try converting it with another resolution, and try again.

When I started installing PC Suite, I got the message "Another version of Nokia PC
Suite has been detected. Please remove it before continuing." I uninstalled the earlier
version, but I still get the message. What do I do?

There is probably a PC Suite uninstallation key left in the Windows system registry.

To remove it, run Nokia Register Clean 2.1. After this, you should be able to install the new
version of Nokia PC Suite. Nokia Register Clean can be found on the
www.nokia.com/pcsuite pages.

I try to install Nokia PC Suite and I get an InstallShield message saying "1155: File
C:\PCS6.x\1\INSTMSIA.EXE not found".

The message is shown when trying to install Nokia PC Suite on Windows 98 or Windows ME
and Microsoft Windows Installer is not installed on your machine. These operating systems
are not supported by Nokia PC Suite and the installation cannot continue. Refer to the
System Requirements section for the supported operating systems.

I tried to open Nokia Phone Browser from Nokia PC Suite window, but it does not
open. I already have one Nokia Phone Browser window open.

If you want to open more than one Nokia Phone Browser window at a time, go to Windows
Explorer and select Tools -> Folder Options... On the View tab, check that you have not
selected the option Launch folder windows in a separate process.

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8. SAFETY NOTES

Important safety notes

All the safety instructions in the user's guides of your phone and computer also
apply when this product is used with the phone.
Remember to make backup copies of all important data to protect against
possible loss or alteration.
Only install software from sources that offer adequate protection against harmful
software.

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