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    TSB DPA5 TotalRebuild 05152015

    Uploaded by

    Alex Robledo Olarte
    This document provides instructions for completely removing and reinstalling a DPA 5 installation on a PC. It involves uninstalling all Dearborn Group software and drivers, removing device drivers using USBDeview, cleaning the registry using CCleaner, downloading and installing the latest DPA 5 drivers, and validating the installation using the Adapter Validation Tool. The goal is to ensure the DPA 5 firmware is up to date and the PC can properly communicate with the DPA 5 device.

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    © All Rights Reserved
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    TSB DPA5 TotalRebuild 05152015

    Uploaded by

    Alex Robledo Olarte
    267 views5 pages
    This document provides instructions for completely removing and reinstalling a DPA 5 installation on a PC. It involves uninstalling all Dearborn Group software and drivers, removing device drivers using USBDeview, cleaning the registry using CCleaner, downloading and installing the latest DPA 5 drivers, and validating the installation using the Adapter Validation Tool. The goal is to ensure the DPA 5 firmware is up to date and the PC can properly communicate with the DPA 5 device.

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    This document provides instructions for completely removing and reinstalling a DPA 5 installation on a PC. It involves uninstalling all Dearborn Group software and drivers, removing device drivers using USBDeview, cleaning the registry using CCleaner, downloading and installing the latest DPA 5 drivers, and validating the installation using the Adapter Validation Tool. The goal is to ensure the DPA 5 firmware is up to date and the PC can properly communicate with the DPA 5 device.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    267 views5 pages

    TSB DPA5 TotalRebuild 05152015

    Uploaded by

    Alex Robledo Olarte
    This document provides instructions for completely removing and reinstalling a DPA 5 installation on a PC. It involves uninstalling all Dearborn Group software and drivers, removing device drivers using USBDeview, cleaning the registry using CCleaner, downloading and installing the latest DPA 5 drivers, and validating the installation using the Adapter Validation Tool. The goal is to ensure the DPA 5 firmware is up to date and the PC can properly communicate with the DPA 5 device.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    DG Technical Support Bulletin May 15, 2015

    Complete Removal/Rebuild of DPA 5 Installation

    Location of the DPA 5 User Manual


    This Tech Brief may require the user to read from the DPA 5 User Manual. The manual can be found on your PC:

    Start -> Programs -> Dearborn Group Products -> DPA 5 -> Documentation -> DPA 5 User Manual

    Does the DPA 5 Need New Firmware?


    Quite frequently, DPA users see a firmware update taking place and think it stalls about the 55% mark and unplug the DPA. When
    powered up, if the Power and To PC LEDs are flashing the DPA is locked in what is called Bootloader Mode and is waiting for a
    mandatory firmware update. If this is the case, the only application that can talk to the DPA is the DPA Firmware Updater. Follow
    these instructions.

    Power the DPA using a vehicle or 12 Volt power supply and connect it to the PC via USB. If the Power and To PC LEDs are
    flashing, follow the instructions in Chapter 14 of the DPA 5 User Manual to flash the DPA 5 firmware manually and then
    follow the instructions for troubleshooting and running Adapter Validation Tool (AVT) found in Chapter 4 of the DPA 5 User
    Manual. If AVT's RP1210 Status Window turns green on top, the PC can see the DPA indicating that the DPA 5 is working
    properly and you may stop here. If AVT's RP1210 Status Window turns red, contact DG Technical Support at 248-888-2000.

    Administrator Privileges Required


    The rest of these steps will require administrator level privileges. If you are not administrator or in the administrator group, then
    you need to contact your IT department to finish the PC rebuild process.

    Create a C:\DGTemp Directory


    Using Windows Explorer, create a directory called DGTemp on your C:\ drive.

    33604 West 8-Mile Road


    Farmington Hills, MI 48335
    (248)-888-2000
    [email protected]
    DG Technical Support Bulletin May 15, 2015
    Complete Removal/Rebuild of DPA 5 Installation

    Download the Files Necessary for Removal and Rebuilding of the Installation
    Depending on the Internet browser that you have, it may allow you to download files to the C:\DGTemp directory or may
    automatically download them to a pre-defined location (see browser Help documentation - but most likely
    C:\Users\YOUR USERNAME\Downloads directory). Download the following files, copy them to the C:\DGTemp directory, and then
    unzip them. Do not run a program until mentioned in these instructions.

    USBDeview - Depending on if you have a 32 or 64-bit OS.

    Http://dg2.dgtech.com/~kdegrant/usbdeview-x32.zip
    Or
    Http://dg2.dgtech.com/~kdegrant/usbdeview-x64.zip

    KillDGInstall

    Http://dg2.dgtech.com/~kdegrant/killdginstall.zip

    CCleaner

    Http://dg2.dgtech.com/~kdegrant/ccsetup400.exe

    Latest DPA 5 Drivers

    The latest DPA 5 DGDPA5MA drivers in a ZIP file are found on this website.

    Http://dgtech.com/product/dpa5/downloads/downloads.php

    33604 West 8-Mile Road


    Farmington Hills, MI 48335
    (248)-888-2000
    [email protected]
    DG Technical Support Bulletin May 15, 2015
    Complete Removal/Rebuild of DPA 5 Installation
    Complete Uninstall of DPA 5 and Other DG Drivers
    1. Unplug ANY DG product from the PC and the vehicle.

    2. Uninstall ALL DG products using the Control Panel (Add/Remove Programs or Programs and Features).
    a. Anything with Dearborn Group as "Publisher" or in the "Name" field (DPA 4 Plus, DPA 5, etc).
    b. DG Assist Software, DG D-PDU Software, and DLM2 Software (if present)
    c. After uninstalling all, you may close this window.

    3. Run KillDGInstall.EXE (downloaded earlier) to Clean Up any Residual DG Files.


    a. Uncheck the Check for Netchip Files button.
    b. Press Start Search button.
    c. If files are found, press Delete Files button. Answer yes to all dialog box prompts.
    d. After Deleting Files, Close this Program.

    33604 West 8-Mile Road


    Farmington Hills, MI 48335
    (248)-888-2000
    [email protected]
    DG Technical Support Bulletin May 15, 2015
    Complete Removal/Rebuild of DPA 5 Installation
    4. Run USBDeview.EXE (downloaded earlier) to Remove Any Dearborn Group Device Drivers
    a. Check the Options Menu -> Display Disconnected Devices checkbox.
    b. Uninstall any Dearborn Protocol Adapter or Dearborn Group device by right clicking and selecting Uninstall
    Selected Devices.
    c. After Removing any DG Devices, Close this Program.

    5. Run CCleaner.EXE (downloaded earlier) to clean up any registry issues.


    a. Select Registry icon.
    b. Click Scan for Issues button.
    c. If any issues are found, click Fix Selected Issues button.

    d. Click Yes to this dialog box and give the backup a file name somewhere on the hard drive.

    e. Click Fix All Selected Issues button.

    f. Follow steps 5b to 5e until no more issues appear in the window.

    33604 West 8-Mile Road


    Farmington Hills, MI 48335
    (248)-888-2000
    [email protected]
    DG Technical Support Bulletin May 15, 2015
    Complete Removal/Rebuild of DPA 5 Installation
    6. In CCleaner, go to the "Cleaner" tab.
    a. Select all items except for "password-related" and "wipe free space". Click Ok on any warnings.
    b. Click Run Cleaner button.

    c. Click Yes to any dialog boxes stating that the program deletes files.

    g. Close the program.

    7. Reboot the PC.

    Install Latest DPA 5 Drivers


    1. Run DPA5Install.EXE to install the latest DPA 5 drivers and reboot the PC when prompted.

    2. Plug DPA 5 into Vehicle Diagnostic Port and follow instructions in Chapter 3 of the DPA 5 User Manual.
    a. Ensure Power LED is illuminated and To PC and Power LEDs are not flashing (see section on firmware update).
    b. Listen for PC "Da-Ding" sound that reflects the Operating System has identified the DPA.
    c. Allow PC to install the DPA 5 Device Drivers.

    Validate Installation Using Adapter Validation Tool


    1. Follow the instructions for troubleshooting and running Adapter Validation Tool (AVT) found in Chapter 4 of the DPA 5 User
    Manual. If AVT's RP1210 Status Window turns green on top, the PC can see the DPA and you can commence configuring
    your OEM software application to use the DPA (Chapter 5 of the DPA 5 User Manual). If AVT's RP1210 Status Window
    turns red, contact DG Technical Support at 248-888-2000.

    2. If your adapter is not working at this point and you have Windows XP Service Pack 3 (SP3), please see the DG Technical
    Support Bulletin (TSB) covering Windows XP.

    33604 West 8-Mile Road


    Farmington Hills, MI 48335
    (248)-888-2000
    [email protected]

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