Jai Jain Singh

X-1, Bhopapra, Nehru place, Delhi

Mobile: +91-9612345678, Tel: 011-23456543
[email protected]
____________________________________________________________________________________________________________

OBJECTIVE:
To leverage my leadership, functional, business skills & experience to deliver leading edge ERP business
solutions.

EXECUTIVE SUMMARY- Total experience 15 + years

Business Consulting, ERP & IT Systems Related:

Leadership, Delivery & Consulting experience with top global firms- IBM, CSC, GE, Deloitte, EDS,
Metropolitan etc.
Involved in structuring Strategic Business decision-making and Practice management.
Instrumental in establishing delivery processes for the ERP Centre of Excellence practice
Maintaining client relationships, team management, defining support methodology & processes
Chalked out key account initiatives and assist in pre-sales activities for European & N. American
Regions
Sustain and build alliances with key global clients in operational business and delivery management.
Account Head SAP projects at IBM India - Gurgaon
ERP Practice Head at Computer Sciences Corporation (CSC) Noida.
Application Support Leader with SAP offshore support projects at General Electric (GE),
Hyderabad.
Project Leader for offshore SAP Project Management & Support role with Deloitte Consulting,
Hyderabad.
Senior Consultant on SAP consulting projects at EDS, New Delhi.
SAP consultant for SAP project implementation for Indo-Rama Synthetics, Nagpur.
SAP SD Certified Consultant (Bangalore). Certified by SAP AG, Waldorf, Germany.

Functional Experience:

Extensive hands-on functional experience in sales, product & portfolio management, designing
strategies and providing consulting services.
Business development, marketing & selling of Hi-tech value-added networking products & services for
an Indian Electronics manufacturer Crompton Greaves Ltd, India.
Asst Sales Manager in Metropolitan Life (New York, USA) for sales and marketing of financial
securities and products.
MBA from globally recognised Indiana University of Pennsylvania, USA.
Well-groomed professional with USA Educational and Professional experience.
20 years of strong national & international educational background with excellent communication skills
and a motivating attitude.

QUALIFICATIONS:

Institution

Year

Sapient College, SAP A.G.

Bangalore, India

Jul 99 Aug 99

Course
SAP SD Certified Consultant

Indiana University of Pennsylvania,

PA, USA

1995-96

MBA (Marketing), Grading 87.5%, On

Scholarship Program, Honors List

M.D. College, Rajasthan University,

India

1994-95

M.Com (Masters in Commerce & Business

Management) , 2nd Position

Delhi University, New Delhi, India

1990-93

Bachelors in Business Administration.

NIIT (National Institute of

Information & Technology
Foreign Trade Development Centre,
New Delhi
Other Certifications & Tools

1990-93

Honors Diploma in Systems Management

1993
-

Diploma in Global Trading & Business Practices

Application Maintenance Outsourcing, Project
Management programs, Outsourcing Program,
PCMM processes, Various Leadership Skills
Programs

WORK EXPERIENCE: 15+ YEARS

May 08 till date
The Company:

IBM India

Account Head

IBMs business model is built to support two principal goals: helping clients succeed in delivering business
value by becoming more innovative, efficient and competitive through the use of business insight and
information technology (IT) solutions. With total revenue of $ 98.8 billion, net income of $ 10.4 billion and
worldwide employee strength of approx 400000.
The Role:
Provide leadership and direction to the project teams of size of 150 team members.
Manage multiple SAP global project operations and handling global delivery teams.
People management, team building/ management, career mapping, recruitment, staffing, resource
utilization & billing, bench management, conflict management, prospect engagement.
Client relationship / stakeholder management & revenue management, competency development and
business development support
Capability building, solution development, to manage quality / excellence in global delivery model.
Managing team of project managers and responsible for delivery / engagement management / strategy
building and implementation, metrics management, project health reviews, project management
To manage complex, multi-disciplinary SAP projects and to lead diverse and dynamic teams to deliver
balanced and integrated solutions to client's challenging business problems.

Build and structures project teams to ensure maximum performance. Ensures a positive, collaborative
work environment for the team. To mentor and coach project team members and consultants.

Apr 05 Oct 07

Computer Sciences Corporation (CSC)

ERP Practice Head

The Company:
A leading global consulting, systems integration and outsourcing company, CSC's mission is to provide
customers in industry and government with solutions crafted to meet their strategic goals and enable them to
profit from the advanced use of technology. CSC India is a fully owned subsidiary of Computer Sciences
Corporation (CSC) and with reported revenues of $ 15 billion. CSC employs approx 91000 employees in 80
countries worldwide.
The Role:

Assisted, Planned and established the ERP application Centre of Excellence for CSC India.

Establish key links in the internal business verticals to adhere to the clients business needs. This
required close coordination amongst various competency centres.
Heading 12 SAP and 4 Oracle projects where the responsibilities include supporting the shaping of
overall solution(s) for the clients. To support in the project scope definitions, delivery processes, project
team & assignment and agreed deliverables/SLAs for the project.
To deliver assignment in accordance with agreed scope, time, financial and quality measures to meet
the client business processes and environments.
Responsible for sustaining and developing the core competency of the delivery and enhancing the
overall model of the business practice.
Involved in preparing the capabilities and core application offerings of the SAP practice.

Involved in pre-sales and bid support work from the offshore consulting team.

To ensure effective client engagement and stakeholder management during an assignment in order to
mitigate risk and manage expectations and to completes assignment reviews with 'client' at the end of
each and every assignment.
Develop and to share personal knowledge in project management and functional expertise through
coaching and mentoring, running workshops and participating in education activities
To ensure high levels of chargeable personal utilisation and to identify and manage business risks.
Planned and structured the project delivery for over 150 ERP functional / technical consultants.
Responsible of the overall SLAs in the ERP India practice operational levels and keeping the utilization
and billability of the team above 95%.
Involved in various other engagements including PCMM initiatives, KT management, bench
management, mass recruitment initiatives, team sizing & career planning, involved in creating ERP
training academy, on-call support model for working in 365 *24 *7 support model.

May 04 March 05

General Electric (GE)

Project Leader

The Company:
GE is a diversified technology, media and financial services company dedicated to creating products that make
life better. GE operates in more than 100 countries and employs more than 300,000 people worldwide. 2003
Revenues: $134.2 billion, 2003 Earnings: $15.6 billion
Project: The GE Infrastructure Water & Process Technologies is recognized as the world's best supplier of
engineered chemical and mechanical treatment programs for water and process systems. Global operations in
North and South America, Europe, Africa, Asia-Pacific, SAP user base of over 10000 and SAP offshore
support team size of over 40 consultants based out of Hyderabad.
The Role: Application Support Leader & SD Functional Support

To provide directions and guidance to the team for project, process & SAP related functions.
To provide stable production environment for business transaction execution globally, improve
preparation of development landscape and provide functional support and solutions for SD track.
Provide effective offshore SAP application support on global 24*5 support basis to improve & provide
quality service for quicker resolutions and delivery execution.
As SD Application Support leader, responsible for queue monitoring, work case assignments: break/fix,
change requests, minor and major enhancements for application support team.
Primary owner for approvals regarding transports from Development to Quality client, owner of onboarding new team resources, which includes interviews, induction and orientation process.
To contribute and interact with US and Europe senior management team for improvement in quality
processes & procedures.
To support and assist in various project management activities including communication, management,
infrastructure, resourcing, trainings, team co-ordination, process supports.
To schedule, organize, conduct and monitor regular meeting and conferences with management
regarding project performance / SD track progress and preparation of various metrics and analysis.

Dec 02 Apr 04

Deloitte Consulting (Deloitte Touche Tohmatsu)

Hyderabad (India)

Team Leader

The Company
Deloitte Consulting is part of Deloitte Touche Tohmatsu, one of the worlds leading professional services firms,
delivering world-class assurance and advisory, tax, and consulting services. With 120,000 people in nearly 150
countries, serving more than one-half of the world's largest companies

The Role: Project Management & SAP Functional Support

Responsible for Project Management & SAP SD module specific consulting in providing strategic and tactical
direction for on-going support for the strategy formulation, design, and implementation of processes on SAP.
Operating from the Application Management Outsourcing processes, the responsibilities included participating
as part of the Extended Delivery team to provide solutions & support throughout the globe for various clients.
The Primary Responsibilities included:

To lead and/or design solutions for OTC (Order to Cash) business processes, applications and
infrastructure. Ensure integration of solutions throughout the key business flows with an end-to-end view of
overall logistics applications.
To lead extended delivery team of 10-15 consultants to deliver support and process improvements deployed
on the SAP R/3 systems to various clients like Heineken, KAO Japan, BHP Billiton etc in a phased manner.
Engaged in management and implementation of various tools and solutions in AMO (Application
Management Outsourcing) functions in SAP projects. AMO process involved supporting the clients
application in the production environment. The process involved transferring maintenance responsibility of
the application from the implementation team to Deloitte support team and to provide client acceptable
solutions to all application requests logged by the client.
To comply with SLA in competency area (resolution of requests on time, monitoring and resolving the
request to meet user deadline requirements, capacity to define problems, to analyse the causes, to devise
suitable solutions and to carry out them in the established time; client satisfaction insisting on the attention
and the quality service).
To understand, study, analyse clients business process & requirements and to provide functional support,
assistance, feedback, consulting to SAP technical team for all related technical support work.
Served as an acknowledged resource and consultant in related areas of SAP SD business and/or functional
expertise, including providing periodic in-depth support to Deloitte operations.

April 2000 Oct 2002

EDS - Electronics Data Systems (India) Ltd.

New Delhi, India

SAP Senior Consultant

The Company
EDS (India) is a fully owned subsidiary of the EDS global corporation and its affiliations. EDS, with a global
turnover of over USD 22 Billion, a presence in 60 countries and employee strength of over 130,000, is one of
the leading IT and management consulting firm in the world. The company is grouped into Operations
Solutions, Solutions Consulting and Management Consulting (AT Kearney).
The Role:
The role involved delivering Management and IT solutions and consulting on the SAP and applications
development.. The responsibilities included:

SAP SD consultant at Cadila Pharmaceuticals, Ahemdabad. Involved in SAP full-cycle project

implementation, configuration & management of SD application module using EDS & ASAP methodology.
Conducted Phases: Project Preparation, Business Blueprint, Realization, Final Preparation, Go-Live &
Support. Chalked out implementation phases, hardware/software requirements. Analysed current business
functions, translating business functional requirements into R/3 software configuration requirements.
Interfacing with other Functional Consultants, Key users and technical team for application support &
problem resolution.
Ensuring quality and on-time deliverables, project management, conducted presentations, review meetings
and tasks and team management on a major credit-card implementation and back office management
project for ABN AMRO bank. The application development involved Vision+ credit-card software.

Business Consultant for a Siebel (CRM) implementation for an EDS client in automotive industry: General
Motors (GM) India. Worked on project management, change management, business processes set-up, UAT
and end-user training to process owners & users.
Project Manager for an EDS FMCG global client : Duracell India. Conducted detailed SAP Product and
Vendor evaluation study. BPR & gap analysis conducted, Business Blueprints designed on As-Is, To-Be
Business Processes defined and also provided Duracell full time office automation support & maintenance
services including change control management, network, software / hardware enhancements and consulting.

Aug. 99 March 00

Indo-Rama Synthetics India Ltd.

New Delhi, India

(An ISO 9002 MNC)

Consultant Team Member

The Company:
An MNC in Textile manufacturing industry specialising in Polyester Yarn with annual sales turnover of over
US $ 3 Billion with operations in India, Indonesia and Malaysia.
The Role:

SAP R/3 SD consultant for SAP end-to-end project implementation, configuration and management.
Lead consulting and implementation of SAP SD module Version 4.0B with ASAP methodology with
KPMG, India.
Undertook an extensive study on the Business Process, As-Is flows and interaction with the concerned
key users, each business process was minutely studied and documented.
Discussed and finalised the process to be implemented after extensive discussion with the concerned
functional users.
Documented To-Be functional design & identified configuration dependencies on other modules.
Re-defining business processes and formulated SD functions according to SAP terminology and assist
in re-engineering and customizing functions.
Involved in system testing, data transfer, end-user documentation and training.
Conducted business communication management with preparation & participation in presentations,
training, documentation, methodologies, processes etc.

June 98 June 99

Crompton Greaves Ltd.

Business Development Manager

The Company
An Indian FMCG giant in Electronics sector manufacturing all kinds of industrial equipment to consumer home
appliances with operations and distribution network spread all over India. The company has diversified into IT
sector and to provide communication solutions. The company with over 17000 employees and net worth of over
US $ 4 billion.
The Role:

Sales & marketing management of Hi-tech value-added networking products & services.
To provide & monitor data communication solutions & network for the clients.
To identify, develop, procure new clients & monitor and service personal accounts.
To provide excellent customer service, cost cutting solutions and scheduled deliveries.
Aggressive sales & marketing approach and leading & training sales team.

Jan 97 - May 98

Metropolitan Securities & Metropolitan Life Co.

New York, USA.

Assistant Sales Manager

Investment management support, sales analysis, marketing & distribution management of mutual
funds, variable securities and investment products.
Management of clients investment portfolio, specific needs and troubleshooting.

Providing excellent service to both existing and new companys accounts.

Training and managing sales teams, developing sales strategies and setting sales targets.
Responsible for developing innovative methodology to expand into new market segments.

Sept. 95 - Dec. 96

Indiana University of Pennsylvania, USA

Organising student teams and developing marketing strategies for companys research programs in
specific consumer groups.
Involved in sales & marketing research projects for university affiliated companies and providing
database maintenance and administrative support.
Counselling for MBA student organisation and assisting universitys marketing department for students
career growth & planning.

May 93 Feb. 94

Marketing Associate

Baani International, India

Sales & Business Analyst

To procure, process & fulfil production orders for national & international markets.
Providing co-ordination & assistance to production & merchandising departments.
Quality controls, maintaining standards and managing daily sales operations.
Lead role in meeting & presentations to buyers and buying agents to expand companys products.

INTERESTS & ACTIVITIES

Member Lions Intl. Club (Charity for blind relief, homeless shelters, and hospital care).
Member - Indian Students Association, Indiana University, USA.
Member - MBA board, Indiana University, USA.
Religion, charity work.

PERSONAL DETAILS

Date of Birth
Gender

June 26th, 1973

Male