QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR TELECOM INDUSTRY

Contents
1. Introduction and Contacts..1
2. Qualifications Pack..2

What are
Occupational
Standards(OS)?
OS describe what
individuals need
to do, know and
understand in
order to carry out
a particular job
role or function
OS are
performance
standards that
individuals must
achieve when
carrying out
functions in the
workplace,
together with
specifications of
the underpinning
knowledge and
understanding
C o nt act U s:
2nd Floor, C-DOT
Campus,Mandi
Road, Mehrauli
New Delhi - 110030
T: +91 11 26598711
F: +91 11 26805318
E-mail:
[email protected]

3. OS Units...5

Introduction
Qualifications Pack-Grass Root Telecom Provider
(GRTP)
SECTOR: TELECOM
SUB-SECTOR: Network Managed Services
OCCUPATION: Operation & Maintenance
REFERENCE ID: TEL/Q6202
ALIGNED TO: NCO-2004/Nil
Brief Job Description: Individual in this role is responsible to keep ONT site
operational o n 24x7 basis; maintain and repair basic faults/issues at ONT site;
promote use of devices among local population and provide services.
Personal Attributes: This job requires the individual to be technically qualified;
self-disciplined; assertive; team player; action-orientated; possess analytical skills
& problem solving ability; effective communication skills and ability to work
under pressure.

Qualifications Pack for GRTP

Job Details

Qualifications Pack Code

TEL/Q6202
Grass Root Telecom Provider (GRTP)

Job Role
Credits(NSQF)

Version number

1.0

Sector

Telecom

Drafted on

19/09/2014

Sub-sector

Network Managed
Services
Operations &
Maintenance

Last reviewed on

08/10/2014

Next review date

08/10/2016

Occupation

Job Role

Grass Root Telecom Provider (GRTP)

Role Description

Maintain ONT site to keep it operational, promote use of

devices and provide services
4
Preferably 10+2

NSQF level
Minimum Educational Qualifications
Maximum Educational Qualifications
Training

NA

Experience

Nil

Applicable National Occupational

Standards (NOS)

Performance Criteria

(Click to open the below hyperlinks)

Compulsory:
1. TEL/N6405 (Site security and hygiene)
2. TEL/N6406 (Preventive maintenance)
3. TEL/N6407 (Promote use of devices and provide
services)
Optional: NA
As described in the relevant OS units

Qualifications Pack for GRTP

Definitions

Keywords /Terms
Sector

Sub-sector
Occupation
Function

Job role

OS (Occupational
Standards)

Performance Criteria
National Occupational
Standards
QP (Qualification Pack)
Qualification Pack Code
Scope
Unit Code
Unit Title
Description

Description
Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests
Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components
Occupation is a set of job roles under which role-holders perform
similar/related set of functions in an industry
Function is an activity necessary for achieving the key purpose of the
sector, occupation, or area of work, which can be carried out by a person
or a group of persons. Functions are identified through functional analysis
and form the basis of OS
Job role defines a unique set of functions that together form a unique
employment opportunity in an organization
OS specify the standards of performance an individual must achieve
when carrying out a function in the workplace, together with the
knowledge and understanding they need to meet that standard
consistently. Occupational Standards are applicable both in the Indian
and global contexts
Performance criteria are statements that together specify the standards
of performance required when carrying out a task
NOS are Occupational Standards which apply uniquely in the Indian
Context
Qualifications Pack comprises the set of OS, together with the educational,
training and other criteria required to perform a job role. A Qualifications
Pack is assigned a unique qualification pack code.
Qualifications Pack Code is a unique reference code that identifies a
qualifications pack
Scope is a set of statements specifying the range of variables that an
individual may have to deal with, in carrying out the function which has a
critical impact on the quality of performance required
Unit Code is a unique identifier for an Occupational Standard , which is
denoted by an N
Unit Title gives a clear overall statement about what the incumbent
should be able to do
Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for

Knowledge and
Understanding

Knowledge and Understanding statements which together specify the

technical , generic, professional and organizational specific knowledge
that an individual needs in order to perform to the required standards

Organizational Context

Organizational Context includes the way the organization is structured

and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility

Qualifications Pack for GRTP

Technical Knowledge

Definitions

Definitions

Core Skills/Generic
Skills

Technical Knowledge is the specific knowledge needed to accomplish

specific designated responsibilities
Core Skills or Generic Skills are a group of skills that are key to learning
and working in today's world. These skills are typically needed in any
work environment. In the context of the OS , these include
communication related skills that are applicable to most job roles

The following acronyms/codes have been used in the nomenclature above:

Keywords /Terms

Description

CCU
GP

Charge Controller Unit

Gram Panchayat

NOC

Network Operations Centre

ONT

Optical Network Terminal

OLT

Optical Line Terminal

ODF

Optical Distribution Frame

PM

Preventive Maintenance

SLA

Service Level Agreement

SP

Service Provider

SPV

Solar Photo Voltaic System

TJB

Terminal Joint Box

Back to Top

TEL/N6405

Site security and hygiene

---------------------------------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

---------------------------------------------------------------------------------------------------------------------------------------------------------------

Overview
This unit is about keeping ONT site operational by maintaining site hygiene and security.

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Site security and hygiene

TEL/N6405

Unit Code
Unit Title

Service Provider

Description
Scope

TEL/N6405
Site security and hygiene
This OS unit is about maintaining the ONT site security and hygiene
This unit/task covers the following:
Coordinating activities for site security and hygiene
Monitoring equipment and record keeping
Interacting with OLT/NOC supervisor, Gram Panchayat officials

Performance Criteria(PC) w.r.t. the Scope:

Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1.
PC2.
PC3.
PC4.
PC5.
PC6.
PC7.
PC8.

function as custodian by taking responsibility of the ONT site

monitor to verify CCU,SPV,TJB and battery bank are working properly
maintain hygiene of CCU,SPV,TJB and Battery Bank based on guidelines
verify cable connecters for appropriate tightness
verify cables for damage and replace if required
use fire extinguisher to control fire in case of accident
ensure ONT remain operational and powered on 24X7 basis
fill in activity records in given format

Knowledge and Understanding

A. Organizational
Context
(Knowledge of the
company /
organization & its
process relevant to
area of
responsibilities)
B. Technical
Knowledge

The user/individual on the job needs to know and understand:

KA1.
KA2.
KA3.
KA4.

the importance of maintaining ONT site hygiene

t he importance of keeping ONT operational on 24X7 basis
the importance of following procedures and instructions
escalation matrix for reporting problems with equipment
and optical fiber cables
KA5. SHE guidelines as per norms
The user/individual on the job needs to know and understand:
KB1. functionality of CCU,SPV,TJB,battery bank and fire extinguisher
KB2. guidelines for maintaining hygiene of equipments at site
KB3. basic electrical wiring

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Site security and hygiene

TEL/N6405

Skills (S)
A. Core Skills/
Generic Skills

The user/ individual on the job needs to know and understand how to:
SA1.
SA2.
SA3.
SA4.

B. Professional Skills

reading skills-read and understand manuals, health and safety instructions etc
writing skills- fill in activity record in given format
communication skills-communicate with OLT/NOC supervisor
Interpersonal skills-maintain working relationships with OLT/NOC supervisor
and with Gram Panchayat (GP) officials

The user/individual on the job needs to know and understand how to:
SB1. equipment handling skills-CCU,SPV,TJB,battery bank and fire extinguisher

7|P a g e

TEL/N6405

Site security and hygiene

NOS Version Control:

NOS Code

TEL/N6405

Credits(NSQF)
Industry
Industry Sub-sector

Back to Top

8|P a g e

Version number

1.0

Telecom

Drafted on

19/09/2014

Network Managed
Services

Last reviewed on

08/10/2014

Next review date

08/10/2016

TEL/N6406

Preventive maintenance

-----------------------------------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

--------------------------------------------------------------------------------------------------------------------------------------------------------------

Overview
This unit is about conducting regular preventive maintenance activities at the ONT site.

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Preventive maintenance

TEL/N6406

Unit Code

TEL/N6406

Unit Title

Preventive maintenance

Service Provider

(Task)
Description
Scope

This OS unit is about performing regular preventive maintenance activities

This unit/task covers the following:
Coordinating activities for preventive maintenance
Monitoring of equipments and escalation to OLT/NOC
Interacting with OLT/NOC supervisor, Gram Panchayat officials

Performance Criteria (PC) w.r.t. the Scope:

Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. read to interpret preventive maintenance guidelines of CCU,SPV,TJB
and battery bank
PC2. ensure preventive maintenance of CCU,SPV,TJB and battery bank as per
given schedule
PC3. monitor CCU panel to observe and interpret alarm
PC4. monitor and verify premature ageing of battery bank cells and SPV panels
PC5. monitor patch cord and pigtails and replace if found damaged
PC6. escalate to OLT/NOS supervisor for reporting problems with equipments and
optical fiber cables
Knowledge and Understanding
A. Organizational
Context
(Knowledge of the
company /
organization & its
process relevant to
area of
responsibilities)

10 | P a g e

The user/individual on the job needs to know and understand:

KA1. the importance of ONT remaining operational at all times
KA2. the importance of adhering to preventive maintenance
schedule
KA3. the importance of following procedures and instructions
KA4. escalation matrix for reporting problems with equipment
and optical fiber cables
KA5. SHE guidelines as per norms

Preventive maintenance

TEL/N6406

B. Technical
Knowledge

The user/individual on the job needs to know and understand:

KB1.
KB2.
KB3.
KB4.

functionality of CCU,SPV,TJB,battery bank, fire extinguisher and alarms

guidelines for preventive maintenance of equipments
basic electrical wiring, ,patch cord and pigtails
FAQ for basic troubleshooting of equipment

Skills (S)
A. Core Skills/
Generic Skills

The user/ individual on the job needs to know and understand how to:

SA1. reading skills-read and understand manuals, health and safety

instructions
SA2. writing skills- fill records as per given format
SA3. communication skills-communicate with OLT/NOC supervisor
SA4. Interpersonal skills-maintain working relationships with OLT/NOC
supervisor and with Gram Panchayat (GP) officials
B. Professional Skills

The user/individual on the job needs to know and understand how to:

SB1. equipment handling skills-CCU,SPV,TJB,battery bank and fire extinguisher

SB2. problem solving skills-basic trouble shooting with CCU,SPV,TJB,battery
bank

11 | P a g e

TEL/N6406

Preventive maintenance

NOS Version Control:

NOS Code

TEL/N6406

Credits(NSQF)
Industry
Industry Sub-sector

Back to Top

12 | P a g e

Version number

1.0

Telecom

Drafted on

19/09/2014

Network Managed
Services

Last reviewed on

08/10/2014

Next review date

08/10/2016

TEL/N6407

Promote use of devices and provide services

-----------------------------------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

----------------------------------------------------------------------------------------------------------------------------------------------------------------

Overview
This unit is about acquainting local population about use of local devices (smart phone,
tablets and e- terminals) and provisioning of services.

13 | P a g e

Promote use of devices and provide services

TEL/N6407

TEL/N6407

Unit Title
(Task)
Description
Scope

Promote use of devices and provide services

Service Provider

Unit Code

This OS unit is about promotion of local devices and service provisioning

This unit/task covers the following:

Acquainting local population about use of devices

Configuring devices and basic trouble shooting
Distribution of bills and collection of revenue from users

Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. create awareness by informing local population features of local
devices (smart phone tablets and e- terminals)
PC2. acquaint local population about use of local devices
PC3. operate and configure smart phone, tablets and e- terminals
PC4. install to operate modem using routers,UPS,cables
PC 5. perform basic trouble shooting with devices
PC 5. distribute bills and collect revenue from users
PC 6. keep a record of rent agreement and electricity bill for ONT site
PC7. report superior for timely payment of rent and electricity bill for the site
Knowledge and Understanding
A. Organizational
Context
(Knowledge of the
company /
organization & its
process relevant to
area of
responsibilities)

14 | P a g e

The user/individual on the job needs to know and understand:

KA1.
KA2.
KA3.
KA4.
KA5.

the importance of promotion of digital devices

the importance of creating awareness among people for services offered
the importance of following procedures and instructions
escalation matrix for reporting problems with services
SHE guidelines as per norms

Promote use of devices and provide services

TEL/N6407

B. Technical
Knowledge

The user/individual on the job needs to know and understand:

KB1.
KB2.
KB3.
KB4.
KB5.

functionality of lap top,smart phones,tablets and e-terminals

functionality of modem,routers,UPS,cables
hardware and software configuration
FAQ for basic troubleshooting of equipment
benefits of broadband for people

Skills (S)

A. Core Skills/
Generic Skills

The user/ individual on the job needs to know and understand how to:
SA1.
SA2.
SA3.
SA4.

B. Professional
Skills

reading skills-read and understand manuals,instructions,bills etc

writing skills- fill records as per format
communication skills-communicate with SP,local population and users
interpersonal skills-maintain working relationships with service provider
and users

The user/individual on the job needs to know and understand how to:
SB1. equipment handling skills- modem,routers,UPS,cables, lap top,smart
phones,tablets and e-terminals
SB2. problem solving skills- basic trouble shooting with lap top,smart
phones,tablets and e-terminals

15 | P a g e

TEL/N6407

Promote use of devices and provide services

NOS Version Control:

NOS Code

TEL/N6407

Credits(NSQF)
Industry
Industry Sub-sector

Back to Top

16 | P a g e

Version number

1.0

Telecom

Drafted on

19/09/2014

Network Managed
Services

Last reviewed on

08/10/2014

Next review date

08/10/2016

Job Role
Qualification Pack
Sector Skill Council

Grass Root Telecom Provider (GRTP)

TEL/Q6202
: Telecom

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down
proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3.Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below)
4. To pass the Qualification Pack , every trainee should score a minimum of 40% in every NOS and 50% overall.
5. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack

NOS

PC
PC1. function as custodian by taking responsibility of the ONT site

Total Mark (300)

PC2. monitor to verify CCU,SPV,TJB and battery bank are working

properly
PC3. maintain hygiene of CCU,SPV,TJB and Battery Bank based on
guidelines
PC4. verify cable connecters for appropriate tightness
Site Security and hygiene

PC5. verify cables for damage and replace if required

Theory

Skills Practical

10

10

15

12

15

12

10

10

10

20

15

10

100

32

68

20

10

10

30

10

20

10

100

PC6. use fire extinguisher to control fire in case of accident

PC7. ensure ONT remain operational and powered on 24X7 basis

PC8. fill in activity records in given format
Total
PC1. read to interpret preventive maintenance guidelines of
CCU,SPV,TJB and battery bank
PC2. ensure preventive maintenance of CCU,SPV,TJB and battery
bank as per given schedule
PC3. monitor CCU panel to observe and interpret alarm
Preventive Maintenance

Out of

100

Preventive Maintenance

100
PC4. monitor and verify premature ageing of battery bank cells
and SPV panels
PC5. monitor patch cord and pigtails and replace if found damaged
PC6. escalate to OLT/NOS supervisor for reporting problems with
equipments and optical fiber cables
Total
PC1. create awareness by informing local population features of
local devices (smart phone tablets and e- terminals)
PC2. acquaint local population about use of local devices
PC3. operate and configure smart phone, tablets and e- terminals
PC4. install to operate modem using routers,UPS,cables

Promote use of devices and provide

services

PC 5. perform basic trouble shooting with devices

10

10

20

10

10

100

36

64

15

10

20

15

20

15

15

10

15

10

100

34

66

100

PC 5. distribute bills and collect revenue from users

PC 6. keep a record of rent agreement and electricity bill for ONT
site
PC7. report superior for timely payment of rent and electricity
bill for the site
Total