Appliance 911

Fast Track Troubleshooting

Models Covered:
RF265AA**/XAA
RF265AB**/XAA
RF265AC**/XAA
French Door Refrigeration

Parts

IMPORTANT SAFETY NOTICE For Technicians Only This service data sheet is
intended for use by persons having electrical, electronic, and mechanical experience
and knowledge at a level generally considered acceptable in the appliance repair trade.
Any attempt to repair a major appliance may result in personal injury and property
damage. The manufacturer or seller cannot be responsible, nor assume any liability for
injury or damage of any kind arising from the use of this data sheet.
Publication # tsRF265AA Revision Date 08/12/2010

NOTICE:
RF265AB** Parts Change:
Refer to bulletin. Freezer
Door Handle parts
Forced Mode: Press the Pwr Freeze Fridge
buttons simultaneously for 8-12 seconds
(No sound when both buttons are pressed
at the same time) until the display beeps
and goes blank.

Self Diagnosis: Press the Pwr FreezePwr

Cool buttons simultaneously for 8-12 seconds
(No sound when both buttons are pressed at
the same time) until the display quits blinking.
Release the buttons and read Fault Codes.
This will also cancel the Fault Mode created by
self-diagnosis at power up.

Wait 5 seconds between button pushes

Press the Freezer button

one time at the Test Mode
to Force Compressor Run.
Measure fan and compressor voltage at main PCB.

Press the Freezer button

a second time to Force
Fridge Defrost. Measure
defrost voltage at main
PCB.

Sealed System

Press Freezer button a

third time to Force Defrost
for Fridge & Freezer,
measure defrost voltages
at main PCB
Sales Mode, No Compressor Operation
Press Power Freeze & Freezer temp buttons
simultaneously for 3 sec ( you will hear a Ding
Dong) to remove or put into Sales Mode. When
in the Sales Mode the Display will show "OF" "OF"
Removing power will not cancel this mode.
Component Value Chart

Compressor Condenser Side Cluster Hot Pipe

Dryer R Capillary R Evaporator F Evaporator
Suction Pipe Compressor

Component
Resistance Wattage Voltage
Freezer Defrost Heater
60
240
120vac
Fridge Defrost Heater
120
120
120vac
French Mullion Heater
1323
10
120vac
Fill Tube Heater
1323
10
120vac
Sensors
2.5k-89k
N/A
1~4.5vdc
Fans
N/A
N/A
7~12vdc

Refrigerant Charge
R134a 5.64 oz.

DC FAN MOTORS
Brushless DC Fan motors are used to save energy. The fans operate at two speeds. Fan speed information is read by
the Main PCB. If the fan speed exceeds 600 RPM or the speed is too slow, or stopped the fan drive circuit is disabled,
After 10 seconds the circuit tries again with 3 seconds of DC voltage. If the fan continues this activity for 5 cycles, 10
seconds off 3 seconds on, the fan drive circuit is disabled for 10 minutes.
TO TEST THE FAN CIRCUIT VOLTAGE.
Power off and back on to check the DC voltage to the motor, wait from 10 to 60 seconds for the fan voltage to kick in,
and then check fan voltage, the average reading is 9 VDC. If you get 3 seconds of voltage every 10 seconds for the 5
fan power up cycles, then the Main PCB is good.
NOTE: You may need to put unit in FORCED FREEZE mode to activate the fans/compressor.
If the fan blade is blocked by ice, then defrost and check the motor again, after removing power from the unit.
If the evaporator is ice blocked and thus blocking the air flow, the fan will over RPM and will be stopped. Remove ice
and check the motor again. If everything is clear around the fan blade then the motor would be at fault. Continuous fan
errors will be displayed on the front panel display. PLEASE NOTE: The door switches control the evaporator fan motors. Have them closed to test the motors. Delay time 10 60 seconds.
FLEX TRAY Ice Makers
When the initial power is applied, the ice tray will stand by for 2
hours. After the 2-hour standby time, the Ice Maker Sensor will check
the temperature , when it is lower than 1.5 for more than 5 minutes,
it will do a harvest, with or without ice in the tray, then fill with water.
58 minutes after water is supplied to the Ice Tray, the Ice Maker
Sensor temperature will be checked. When the Ice Maker Sensor
maintains lower than 1.5 for 5 minutes, it completes the harvest
(if the ice bin is not sensed as full).
Filling the tray
After the water fill is completed, the ice maker sensor will evaluate the
water volume one and a half minutes later. When it detects no or low
water level, it will add more water. First supply time will be 1.5 sec,
next one will be 1 sec and the last will be 2 sec.
FREEZER TEMPERATURE CONTROL BY THE ICE MAKER
Interior Temperature of the freezer will be set to -14 degrees
Fahrenheit until the ice bucket is full. When the ice bucket is full,
the freezer will maintain original set temperature. Also, whenever the ice is used, the freezer will again set to -14 degrees
Fahrenheit. Selecting "Ice Off will allow the freezer to be controlled by the set temperature. If water is not hooked up, the
freezer will always be at 14 unless Ice Off is selected.

Shattered Ice Flex Tray

When all ice shatters, it's because of a bad tray
or ice cube temp that is too cold (lower than -5
degrees). In some areas, there are water issues
that can also cause shattered cubes. The temp
in the freezer should not have any effect on this
issue, as long as its below 1.5 degrees F, as a
properly installed sensor will not read the
freezer temp, only the water/ice temp.
Check the Ice tray for defects in the plastic. Ice
that is too cold will shatter during
harvest. This can be from the (1) sensor not reading the correct temp (2) or the sensor not
mounted correctly (3). By programming the icemaker offset value to a lower number (4), the
board not understanding the reading.
Please note, some shattering is normal for a
flex tray icemaker.
Ice Maker Thermistor

Ice Maker Test Button

Temperature/Resistance/Voltage Chart for Samsung Refrigerators Sensors

Temp.

()

Volts

Temp.

()

Volts

Temp.

()

Volts

Temp.

()

Volts

-29.2F
-27.4F
-25.6F
-23.8F
-22.0F
-20.2F
-18.4F
-16.6F
-14.8F
-13.0F
-11.2F
-9.4F
-7.6F
-5.8F
-4.0F
-2.2F

64227
61012
57977
55112
52406
49848
47431
45146
42984
40938
39002
37169
35433
33788
32230
30752

4.326
4.296
4.264
4.232
4.199
4.165
4.129
4.093
4.056
4.018
3.98
3.94
3.899
3.858
3.816
3.773

1.4F
3.2F
5.0F
6.8F
8.6F
10.4F
12.2F
14.0F
15.8F
17.6F
19.4F
21.2F
23.0F
24.8F
26.6F
28.4F

28021
26760
25562
24425
23345
22320
21345
20418
19537
18698
17901
17142
16419
15731
15076
14452

3.685
3.64
3.594
3.548
3.501
3.453
3.405
3.356
3.307
3.258
3.208
3.158
3.107
3.057
3.006
2.955

32.0F
33.8F
35.6 F
37.4 F
39.2 F
41.0F
42.8F
44.6F
46.4F
48.2F
50.0F
51.8F
53.6F
55.4F
57.2F
59.0F

13290
12749
12233
11741
11271
10823
10395
9986
9596
9223
8867
8526
8200
7888
7590
7305

2.853
2.802
2.751
2.7
2.649
2.599
2.548
2.498
2.449
2.399
2.35
2.301
2.253
2.205
2.158
2.111

62.6F
64.4F
66.2F
68.0F
69.8F
71.6F
75.2F
77.0F
78.8F
80.6F
86.0F
87.8F
89.6F
91.4F
95.0F
96.8F

6771
6521
6281
6052
5832
5621
5225
5000
4861
4690
4218
4072
3933
3799
3547
3428

2.019
1.974
1.929
1.885
1.842
1.799
1.716
1.675
1.636
1.596
1.483
1.447
1.412
1.377
1.309
1.277

-0.4F

29350

3.729

30.2F

13857

2.904

60.8F

7032

2.064

100.4F

3204

1.213

Samsung 'Refrigerator' Diagnostic Code Quick Guide

Error Items

LED

TROUBLE

TESTING

I/M-SENSOR (R on
Twin I/M units)

Ice Maker Sensor Error- open or short-circuit, connector failure.

Cause is also a temperature reading > 122or < -58 F

The voltage at MAIN PCB

Sensor between 4.5V~1.0V

R-SENSOR

Refrigerator Room Sensor Error- open or short-circuit, connector

failure. Cause is also a temperature reading > 122or < -58 F.

The voltage at MAIN PCB

Sensor between 4.5V~1.0V

DEFROST SENSOR
OF R ROOM

Ref. Defrost Sensor Error- open or short-circuit, connector failure.

Cause is also a temperature reading > 122or < -58 F

The voltage at MAIN PCB

Sensor between 4.5V~1.0V

R-FAN ERROR

This error indicates the Refrigerator Evap Fan is not spinning at the
correct RPM or the fan feedback line is open.

Fan voltage at MAIN PCB

shall be between 7V~12V

I/M FUNCTION
ERROR(R on Twin I/M)

This error indicates the Ice tray has not returned to level after an ice
harvest. The error is displayed after three failed attempts.

Replace I/M

R-DEFROSTING
ERROR

Refrigerator Room defrost heater- open or short-circuit, connector

failure, or defective temperature fuse/bi-metal. Defrost on over 80
minutes

Disconnect defrost connector

from PCB, check resistance

PANTRY-DAMPERHEATER ERROR

Sensor system in Pantry Room errors

Disconnect heater connector

from PCB, check resistance

PANTRY-SENSOR
ERROR

CR Room Sensor Error- This can be an open or short-circuit, contact The voltage of MAIN PCB
failure. Cause is also a temperature reading > 122or < -58 F.
Sensor between 4.5V~1.0V

WATER HEATER
ERROR

Error is displayed when the water reservoir tank heater is open or

shorted

EXT-SENSOR

Ambient Temp. Sensor Error- open or short-circuit, connector failure. The voltage at MAIN PCB
Cause is also a temperature reading > 122or < -58 F
Sensor between 4.5V~1.0V

F-SENSOR

Freezer Compartment Sensor Error- open or short-circuit, connector The voltage at MAIN PCB
failure. Cause is also a temperature reading > 122or < -58 F
Sensor between 4.5V~1.0V

F-DEF-SENSOR

Freezer Room Defrost Sensor Error- open or short-circuit, connector The voltage at MAIN PCB
failure. Cause is also a temperature reading > 122or < -58 F
Sensor between 4.5V~1.0V

F-FAN ERROR

This error indicates the Freezer Evap. Fan is not spinning at the
correct RPM or the fan feedback line is open.

C-FAN ERROR

This error indicates the Condenser Fan is not spinning at the correct Fan voltage at MAIN PCB
RPM or the fan feedback line is open.
shall be between 7V~12V

FRENCH DOOR ICE

ROOM SENSOR

Ice Room Sensor Error- open or short-circuit, connector failure.

Cause is also a temperature reading > 122or < -58 F

F-DEFROSTING
ERROR

Freezer defrosting heater- open or short-circuit, connector failure, or Disconnect defrost connector
defective temperature fuse/bi-metal. Defrost on for over 80 minutes from PCB, check resistance

FRENCH DOOR ICE

ROOM FAN ERROR
Uart ERROR
COMMUNICATION

This error indicates the Ice Room Compartment Evap. Fan is not
Fan voltage at MAIN PCB
spinning at the correct RPM or the fan feedback line is open.
shall be between 7V~12V
This error is not applicable, if the error is detected during diagnostic
No Repair Necessary
testing please ignore it.

LM ERROR
COMMUNICATION

Communication error within the Main PCB

Replace main PCB

PM ERROR
COMMUNICATION

Communication between the Main PCB and Keypad

Check wiring in door &

cabinet, Panel PCB, Main
PCB

Disconnect heater connector

from PCB, check resistance

Fan voltage at MAIN PCB

shall be between 7V~12V

The voltage at MAIN PCB

Sensor between 4.5V~1.0V

CN10 Low Volt Pwr

1-3 5VDC (Red-Blk)
5-3 12 VDC (Yel-Blk)

CN78
7,8 Pantry Disp
9-11 (Blu-Wht) 12vdc
10-11 Sw input (Prp-Wht) 5vdc

CN50 Display
4-6 (Org-Pnk) 13vdc
5-6 (Yel-Pnk) 5vdc

CN90 - Ice Maker

1-2 Eject Motor (Red-Blk) 12vdc
4-3 Ice Sensor (Wht-Wht) 2.3~3.3vdc
5-8 Test Switch (Gry-S/Blu)
6-8 +5vdc (Blu)
7-8 Hall IC Out (Prp-S/Blu)
8 : GND (S/Blu)

CN91 Pantry Room Damper

1-2 Damper Heater (Blk-Brn) 12vdc
3-4 Damper Motor (Wht-Blu)
5-6 Damper Motor (Yel-Red)

CN70 120vac
1 Common Line L (Red)
5-(CN71-5) French Heater (Yel-Gry)
7-(CN71-9) R Defrost (Wht-Org)
9-(CN71-9) F Defrost (Brn-Org)

CN71 120vac
1-(CN70-1) R Lamps (Blu-Red)
3-(CN70-1) F Lamp (Prp-Red)
5 Common N (Gry)
7-(CN70-1) Comp (S/Blu-Red)
9 Heater Common (Org)

Model : RF265AA**, RF265AB**, RF265AC**

nominalvoltageslisted

CN73 A/C Load 120vac

7-(CN70-1) Ice Maker Valve (Prp-Red)

CN30 Sensors & Switches

1-5 Freezer Dr Sw (Blk-Gry)
2-(CN50-7) R Door Sw (Prp-Gry)
3-(CN75-1) F Sensor (Red-Gry) 3.5~4.2vdc
4-(CN75-1) F Def Sensor (Org-Gry) 2.3~4.2vdc
6-(CN75-1) R Sensor (Wht-Gry) 2.4~2.8vdc
7-(CN75-1) R Def Sensor (S/Blu-Gry) 2~4.2vdc
8-9 Pantry Sensor (W/Blk- Gry) 2.6~2.8vdc
CN32 Sensor
1-4 Ambient Sensor (Wht-Wht) 1.2~2 vdc

CN75 F, R, C Fans
2-1 F Fan (Yel-Gry) 7~11vdc
3-1 R Fan (Org-Gry) 7~11vdc
4-1 C Fan (S/Blu-Gry) 7~11vdc
5 F Fan FG (Blk)
6 R Fan FG(Brn)
7 C Fan FG(Red)

Wiring diagram
7-2) Model : RF265*/RF26NB
RF265AA**/XAA, RF265AB**/XAA, RF265AC**/XAA
DISPLAY operating part

Heater

Voltage(W)

240
120
10
10

Resistance
(Ohm)

55(220)
110(441)
1323(5290)
1323(5290)

AC
INPUT

Composite
resistance(Ohm)

55(220)
102(407)
1323(5290)

* Caution
Common difference of resistance is applied 7%
The resistance value of heater might be changed
for improvement of quality or performance.

AC
INPUT

AC
INPUT

PANTRY DISPLAY operating part

AC load operating part

(HEATER, COMP.,ETC.)

AC
INPUT

ICE MAKER operating part

FAN MOTOR operating part

SWITCH, SENSOR part

PANTRY ROOM DAMPER operating part

SMPS power part

AC
INPUT

118