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    A. Service Details

    Uploaded by

    Kulaan Angahnyak
    In 3 sentences: This document is a UniFi service acceptance form for a new installation of the UniFi BIZ Pro 100Mbps package including SVP70 at TEG DIGITAL SDN BHD's office location. It details the customer and service information, equipment to be provided, premises layout, additional costs that may be incurred, and terms and conditions that the customer acknowledges and agrees to upon signing. The installation was completed on June 30, 2016 by TM installer Mohd Khairol Bin Ramli from ITSERVICES SDN BHD at the Bangsar zone/exchange.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    A. Service Details

    Uploaded by

    Kulaan Angahnyak
    67 views6 pages
    In 3 sentences: This document is a UniFi service acceptance form for a new installation of the UniFi BIZ Pro 100Mbps package including SVP70 at TEG DIGITAL SDN BHD's office location. It details the customer and service information, equipment to be provided, premises layout, additional costs that may be incurred, and terms and conditions that the customer acknowledges and agrees to upon signing. The installation was completed on June 30, 2016 by TM installer Mohd Khairol Bin Ramli from ITSERVICES SDN BHD at the Bangsar zone/exchange.

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    what ever

    Original Title

    1-13382974601.saf

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    In 3 sentences: This document is a UniFi service acceptance form for a new installation of the UniFi BIZ Pro 100Mbps package including SVP70 at TEG DIGITAL SDN BHD's office location. It details the customer and service information, equipment to be provided, premises layout, additional costs that may be incurred, and terms and conditions that the customer acknowledges and agrees to upon signing. The installation was completed on June 30, 2016 by TM installer Mohd Khairol Bin Ramli from ITSERVICES SDN BHD at the Bangsar zone/exchange.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    67 views6 pages

    A. Service Details

    Uploaded by

    Kulaan Angahnyak
    In 3 sentences: This document is a UniFi service acceptance form for a new installation of the UniFi BIZ Pro 100Mbps package including SVP70 at TEG DIGITAL SDN BHD's office location. It details the customer and service information, equipment to be provided, premises layout, additional costs that may be incurred, and terms and conditions that the customer acknowledges and agrees to upon signing. The installation was completed on June 30, 2016 by TM installer Mohd Khairol Bin Ramli from ITSERVICES SDN BHD at the Bangsar zone/exchange.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    UniFi SERVICE ACCEPTANCE FORM

    PRE-INSTALLATION CHECKLIST
    Premise Type:

    UNIT OFFICE(CORPORATE)

    Verification of work order before

    *TM Installer MUST return the order if any the following is

    Installation address is different from customer's premise location.


    Activation until FDP only (Except for Payphone).
    Owner/occupant at premise denied applying for TM service.
    SECTION 1: CUSTOMER & SERVICE INFORMATION
    A. Service Details
    All prices quoted shall be payable on a monthly basis, unless mentioned
    Order Number: 1-13382974601
    Service Id: 3-1-13382974601-4E24B03C-

    Type of Application: New Install


    Package: UniFi BIZ Pro 100Mbps + SVP70

    For BIZ Fixed IP Package


    Gateway IP: 192.168.0.1

    Subnet Mask: 255.255.255.0

    DNS: 202.188.0.133 & 202.188.1.5


    Notes: 1) Customised Local Area Network and connectivity such as server, VPN, firewall or switches are not within the
    scope of the UniFi Service offering.
    2) Please note that upon migration to the UniFi Service, the customer's existing IP address will be changed.
    This applies to all situations.
    3) Any cost incurred for any IP address reconfiguration on customer's existing network will be under the customer's
    responsibility.

    B. Customer Details
    Name/Organisation: TEG DIGITAL SDN BHD
    NRIC: 286845U

    Passport No: -

    Business Registration Installation Address: 7B 7 BANGUNAN YAYASAN SYED KECHIK JALAN KAPAS 59100 KUALA LUMPUR
    Mobile No: 0129101971
    Office Tel. No: 0129101971

    Home Tel. No: 0129101971


    Fax No: -

    Email: [email protected]
    SECTION 2: EQUIPMENT AND MATERIALS
    (All equipment provided by TM is subject to a 1 year warranty period from the installation date and for manufacturing
    fault/defects only)

    Page 1 of 6

    Technology: FTTH (On Pole)/FTTH (UG)/FTTH (High Rise)/FTTH Pedestal/VDSL


    i. Customer's confirmation on acceptance of standard equipment package and any additional equipment and services
    required are provided in this form. Upon customer's acceptance of the work order thereunder, additional terms and
    conditions thereof shall be deemed incorporated as part of the Terms and Conditions of the UniFi Service.
    ii. All equipment provided by TM is subject to a 1 year warranty period for manufacturing faults or defects only

    Standard equipment provided in the


    Service Point

    D00492B5A1B0

    Phone

    Wi-Fi (RG)

    1CA532BC99D3

    SECTION 3: CUSTOMER PREMISES LAYOUT FOR STANDARD INSTALLATION


    External Fibre

    50

    metre(s)

    Internal Fibre

    metre(s)

    BTU Location: -

    External Wiring: Single storey or Double storey


    (existing pipe)

    External Wiring: Single storey or Double storey


    (new pipe)

    External Wiring: SDU (Single storey)

    External Wiring: SDU (Double storey)

    Internal Wiring: Basic setup for internal wiring

    Internal Wiring: Basic setup of internal wiring,

    Page 2 of 6

    PART A: ADDITIONAL ITEM TO BE CHARGED (in next billing cycle)


    Description
    Additional meter
    A. On-site Support
    1. On-Site Support Charge (RM50)
    B. Equipment
    1. BTU Replacement *(RM500/unit)
    2. BG/RG Replacement *(RM120/unit)
    3. STB Replacement *(RM400/unit)
    4. DECT Phone Replacement *(RM74/unit)
    *Faulty after warranty period/damaged within
    C. Cabling
    1. Additional Internal Fibre (FTB-FWS) Wiring
    0
    2. Additional Raceway (RM25/5m)
    0
    3. Additional RJ45 Wiring (RM25/5m)
    0
    4. Additional RJ11 Wiring (RM15/5m)
    0
    D. Others (Price Inclusive of RM50 On-Site Support Charge)
    1. Re-wiring charges without FTB movement
    2. Re-wiring charges with FTB movement
    3. Relocation (RM300)

    Total Charges (RM)

    Total Charges (will be reflected in the next bill):

    0
    0
    0
    0
    0

    0
    0
    0
    0
    0
    0
    0
    0

    PART B: OPTIONAL ACTIVITIES FOR FTTH


    Description

    1. On pole to FTB via


    ground surface wiring
    2. 3M surface wiring
    3. Over the ceiling

    Additional Wiring
    Total Length
    Total Charges
    A
    B
    C (A x B)
    Residential & Business Premises
    1st 30 meter
    450
    Additional meter
    6
    0
    0
    1st 15m (FTB290
    Additional meter
    20
    0
    0
    1st 30m
    170
    Additional meter
    2
    0
    0
    Distance

    Proposed
    Pricing (RM)

    Total Charges
    (RM)

    450
    0
    290
    0
    170
    0

    Total Charges (cash payment to Contractor):

    910

    Page 3 of 6

    Additional Terms and Conditions:


    1. All costs of are inclusive of labour and microduct piping or 30M materials where applicable.
    2. Work includes a 30-day warranty period effective from job completion date. This warranty does not cover any
    fault due to third party and customer negligence or force majeure.
    3. The customer must contact the respective contractor directly within the warranty period for any optional installation
    activities.
    4. The customer is responsible for any maintenance costs on all optional installation activities.
    5. Charges only apply for work carried out by TM Authorised Contractors.
    6. The contractor/installer shall have the absolute right to refuse any optional installation work or activities as requested by

    SECTION 4: ACKNOWLEDGEMENT AND SERVICE ACCEPTANCE


    A. Important Notes (Must Read)
    General
    All UniFi packages are subject to a 24-month minimum subscription period.
    Package downgrades will be subjected to a fee of RM200. For any upgrade or downgrade request that requires a visit
    by TM to a customer's premises, an additional fee of RM200 will be imposed.
    UniFi residential packages will be subjected to a Fair Usage Policy (FUP) which is a global practice.
    The 1st UniFi bill will include the Installation Fee as well as 2 months Subscription Fee payable upfront (current and
    subsequent month).
    Internet Access Speed
    The Internet access speed depends on various factors such as:
    Factor

    Explanation

    Location of websites
    Web server capacity

    Access to some international websites could be slow due to traffic volume, etc.
    Some web servers have a restricted capacity to handle huge traffic demand or may even
    restrict download speed to ensure fair access to all.

    Network congestion
    Multiple users or

    Temporary congestion due to unavoidable network maintenance/outages.


    Running multiple applications at the same time such as peer-to-peer BitTorrent, etc, can
    degrades access speeds. Multiple users sharing the connection at the same time

    PC operating systems

    Some configurations of the PCoperating systems can compromise the Internet access

    WiFi (wireless)
    Home Plug

    Compared to wired connectivity, wireless connectivity can slow down Internet


    If you wish to use HomePlug/BPL for your HyppTV, the service may be affected by
    various factors such as interference from other electrical equipment in the vicinity, actual
    copper quality of your power line wiring, the length of the power line, etc. TM will not be

    B. Terms and Conditions of Service


    By signing this UniFi Service Acceptance Form,
    New I/C No.

    286845U

    TEG DIGITAL SDN BHD

    Business Registration

    hereby acknowledge and agree that:

    Page 4 of 6

    i. I/We shall be responsible for all obligations for the UniFi service with standard/optional activities and agree to be liable for
    any service charges due and/or for any demand/claim and any cost arising from legal action pertaining to the usage of the
    UniFi service under my account.
    ii. Work mentioned under SECTION 2 (PART B) herein is not within TM's standard practive, or obligations and in such
    event, if customer agrees to the appointment of the contractor, the customer shall be fully responsible for payment
    to the said contractor for optional activities done and that the said contractor shall be directly liable to the customer
    for any action, omission, defect, loss and/or damage in the course of carrying out or arising from any work carried

    All UniFi Services Connected


    v. In the event that I/we choose to the provision of only part of the *Triple Play/Dual Play UniFi service offered by TM, I/we
    shall nonetheless pay the full amount of Service Charges as stipulated in the Application Form of the *Triple Play/Dual

    I am not interested although I have a TV (With TV)


    I do not possess a TV (No TV)
    I have no available AV ports (No AV port)
    The STB is too far from the BTU (STB-BTU distance too far)
    I will do my own wiring later (Customer to do wiring)
    vi. If, at any time during the subscription of the UniFi service, I/we later opt to utilise all of the *Triple Play/Dual Play UniFi
    service offered, I/we shall bear any and all additional costs incurred and imposed by TM for the purpose of installation
    and connection.
    vii. I/We understand that TM may, from time to time and at its absolute discretion, provide special offers to its customers if
    the UniFi service is subscribed via a specific mode or channel as determined by TM or, for any other reason whatsoever
    subject to terms of offer as may be applicable. The customer further acknowledges that any special offers provided by
    TM may not necessarily be applicable to all of its UniFi service Customers.

    *Not applicable where customer has accepted that all UniFi services are connected.
    I/We do hereby confirm and acknowledge that I/we have read and understood the Acknowledgement and Terms and
    Conditions contained in this Service Acceptance Form. I/We agree to be bound by all such Terms and Conditions and

    Customer's/Authorised Representative's

    Date/Tim 30-JUN-2016 12:47:41 PM

    SECTION 5: FOR TM USE ONLY


    Order Id: 1-13382974601
    TM Installer Id: Q000973
    TM Installer 601112216410

    Installation Completion 30-JUN-2016 12:47:41 PM


    TM Installer Name: Mohd Khairol Bin Ramli
    TM Installer ITSERVICES SDN BHD

    Page 5 of 6

    Zone/Exchange: ZONE BANGSAR


    Remark

    Page 6 of 6

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