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    ISO 9001 Quality Management Systems Professional: Sample Questions

    Uploaded by

    George Manuel
    This document contains 10 sample questions for an ISO 9001 certification exam. The questions cover topics such as nonconformities, quality issues, auditing procedures, customer requirements, customer property, quality manual requirements, management responsibilities, infrastructure definitions, quality management system effectiveness analysis, and corrective action processes. An answer key is provided at the end with the correct response for each question.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    ISO 9001 Quality Management Systems Professional: Sample Questions

    Uploaded by

    George Manuel
    116 views7 pages
    This document contains 10 sample questions for an ISO 9001 certification exam. The questions cover topics such as nonconformities, quality issues, auditing procedures, customer requirements, customer property, quality manual requirements, management responsibilities, infrastructure definitions, quality management system effectiveness analysis, and corrective action processes. An answer key is provided at the end with the correct response for each question.

    Original Title

    PeopleCert_ISO9001_PRO_Demo-Sample_EN.pdf

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    This document contains 10 sample questions for an ISO 9001 certification exam. The questions cover topics such as nonconformities, quality issues, auditing procedures, customer requirements, customer property, quality manual requirements, management responsibilities, infrastructure definitions, quality management system effectiveness analysis, and corrective action processes. An answer key is provided at the end with the correct response for each question.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    116 views7 pages

    ISO 9001 Quality Management Systems Professional: Sample Questions

    Uploaded by

    George Manuel
    This document contains 10 sample questions for an ISO 9001 certification exam. The questions cover topics such as nonconformities, quality issues, auditing procedures, customer requirements, customer property, quality manual requirements, management responsibilities, infrastructure definitions, quality management system effectiveness analysis, and corrective action processes. An answer key is provided at the end with the correct response for each question.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 7

    ISO 9001

    Quality
    Management Systems
    Professional
    Sample Questions

    Professional Certifications

    Sample Questions
    1.

    The non-fulfillment of a specified requirement is called a:


    A. Concession
    B. Nonconformity
    C. Corrective action
    D. None of the above

    2.

    Which of the following is NOT an example of poor quality?


    A. Price of the product is significantly higher than that all other
    products in the market
    B. Product is delivered later than promised
    C. Product is delivered with no instructions for use
    D. Product stops working unexpectedly

    3.

    Scheduled quality system audits should be supplemented when:


    A. Significant changes are made in the quality system, such as a
    major reorganization or procedure revisions
    B. It is suspected that the quality of an item is in jeopardy due to
    quality system deficiencies
    C. A systematic, independent assessment of quality system
    effectiveness is considered necessary
    D. All of the above

    PEOPLECERT PMS: ISO 9001 Sample Paper, Professional Level


    This document must not be reproduced without express permission from the test publisher

    Page 2

    4.

    Where the customer provides no documented


    requirement, the customer requirements shall be:

    statement

    of

    A. Verified after accepted


    B. Confirmed before acceptance
    C. Validated after realization of the product
    D. Rejected unless documented
    5.

    Customer property may include:


    A. Production equipment
    B. Facilities
    C. Product returned for servicing under warranty
    D. All of the above

    6.

    Which of the following is/are NOT required to be included in the Quality


    manual?
    A. Details and justification for any exclusions
    B. The document control procedure or related reference
    C. The internal audit procedure or related reference
    D. The quality policy

    PEOPLECERT PMS: ISO 9001 Sample Paper, Professional Level


    This document must not be reproduced without express permission from the test publisher

    Page 3

    7.

    The ISO 9001 Standard requires from top management to ensure that:
    A. Organizational chart is in place
    B. Responsibilities and authorities are defined and communicated
    within the organization
    C. A documented procedure describes the responsibilities and
    authorities within the organization
    D. Documented job descriptions are in place

    PEOPLECERT PMS: ISO 9001 Sample Paper, Professional Level


    This document must not be reproduced without express permission from the test publisher

    Page 4

    8.

    Infrastructure does NOT include:


    A. Human resources
    B. Buildings
    C. Information Systems
    D. Hardware

    9.

    The organization shall determine, collect and analyze data, to


    demonstrate the suitability and effectiveness of the quality
    management system, regarding:
    A. Market trends
    B. Production cost issues
    C. Suppliers
    D. None of the above

    PEOPLECERT PMS: ISO 9001 Sample Paper, Professional Level


    This document must not be reproduced without express permission from the test publisher

    Page 5

    10.

    In the Customer Service Department of a large catalogue retailer, the


    auditors were reviewing the corrective action process. The audit team
    leader noticed that a recurring customer complaint was that the
    organization was in a stock out situation during sales events. In each of
    the last four occurrences the auditor discovered that the root cause
    was listed as ineffective contract review. The corrective action was
    listed as procedure training. When asked to explain this, the
    Supervisor reported that they perform their contract review on the flyers
    they mail out because it isnt feasible to do it on each order. He further
    pointed out that ISO allows that. The auditor said that she knew that,
    but could he explain why they kept stating that procedure training was
    their corrective action when it was obviously not effective. The
    Supervisor responded that there really isnt anything more they could
    do, when they have a sale, they only offer a limited number of the items
    at the sales price, and they obviously are poor judges of their
    customers response. The auditor asked if they state in their flyer that
    they are only offering a certain number, to which the supervisor replied,
    Youre kidding right? Of course not"
    The above incident can be reported as:
    A. Non Conformity against 8.5.2 clause
    B. Non Conformity against 8.2.4 clause
    C. Opportunity for improvement against 8.5.3 clause
    D. None of the above

    PEOPLECERT PMS: ISO 9001 Sample Paper, Professional Level


    This document must not be reproduced without express permission from the test publisher

    Page 6

    ANSWER KEY for SAMPLE Questions


    1
    2
    3
    4
    5

    B
    A
    D
    B
    D
    D
    B
    A
    C
    A

    6
    7
    8
    9
    10

    PEOPLECERT PMS: ISO 9001 Sample Paper, Professional Level


    This document must not be reproduced without express permission from the test publisher

    Page 7

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