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    E Banking Questionaire - Google Forms 33

    Uploaded by

    Manish Jangid
    The document is a questionnaire for a study on the challenges and opportunities of e-banking services among defence personnel. It contains 24 questions regarding respondents' demographics, awareness and usage of e-banking services, satisfaction levels, problems faced, and factors influencing the use of these services. Respondents are asked to provide information which will be kept confidential and used for research purposes only.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    E Banking Questionaire - Google Forms 33

    Uploaded by

    Manish Jangid
    2K views6 pages
    The document is a questionnaire for a study on the challenges and opportunities of e-banking services among defence personnel. It contains 24 questions regarding respondents' demographics, awareness and usage of e-banking services, satisfaction levels, problems faced, and factors influencing the use of these services. Respondents are asked to provide information which will be kept confidential and used for research purposes only.

    Original Description:

    questinaire on e banking

    Original Title

    e Banking Questionaire - Google Forms 33

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    © © All Rights Reserved

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    The document is a questionnaire for a study on the challenges and opportunities of e-banking services among defence personnel. It contains 24 questions regarding respondents' demographics, awareness and usage of e-banking services, satisfaction levels, problems faced, and factors influencing the use of these services. Respondents are asked to provide information which will be kept confidential and used for research purposes only.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2K views6 pages

    E Banking Questionaire - Google Forms 33

    Uploaded by

    Manish Jangid
    The document is a questionnaire for a study on the challenges and opportunities of e-banking services among defence personnel. It contains 24 questions regarding respondents' demographics, awareness and usage of e-banking services, satisfaction levels, problems faced, and factors influencing the use of these services. Respondents are asked to provide information which will be kept confidential and used for research purposes only.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    ADARSHINSTITUTEOFMANAGEMENTAND

    INFORMATIONTECHNOLOGY
    DearRespondents,
    Iamworkingonthetitle"ASTUDYONTHECHALLENGESANDOPPORTUNITIESOFE
    BANKINGSERVICESAMONGDEFENCEPERSONNEL"formydissertation.Your
    cooperationincompletingthisinformationwillmaketheresultsofthisstudymoreusefuland
    beneficial.Allinformationcollectedisforresearchpurposeandwillbeconfidential.Irequest
    youtokindlyspareyourvaluabletimeandbyrespondingtothequestionnairehonestly.Thank
    youforyourcooperation.

    EBANKINGQUESTIONNAIRE
    1.NAME:

    2.GENDER
    Markonlyoneoval.
    MALE
    FEMALE
    3.AGE:
    Markonlyoneoval.
    1825YRS
    2630YRS
    3140YRS
    41&ABOVE
    4.AREYOUADEFENCEPERSONNEL,IFYESTHENBELONGSTOWHICHFORCEOF
    INDIA
    Markonlyoneoval.
    ARMY
    NAVY
    AIRFORCE
    OTHERS

    5.HOWMUCHISYOURINCOME(MONTHLY)?
    Markonlyoneoval.
    LESSTHAN20000
    20000TO30000
    30000TO50000
    50000TO100000
    100000ANDABOVE
    6.WHATISYOUREDUCATIONQUALIFICATION
    Markonlyoneoval.
    BELOWHSCORHSC
    GRADUATE
    POSTGRADUATE
    POSTGRADUATE/PROFESSIONAL
    7.DOYOUHAVEABANKA/C
    Markonlyoneoval.
    YES
    NO
    8.INWHICHBANKDOYOUHAVEBANKA/C
    Tickallthatapply.
    PSUBANK
    PRIVATEBANK
    FOREIGNBANK
    COOPERATIVEBANK
    9.WHATTYPEOFBANKA/C

    10.AREYOUAWAREOFEBANKINGSERVICESOFFEREDBYYOURBANK?
    Markonlyoneoval.
    YES
    NO
    11.AREYOUAWAREOFTHEEBANKINGBENEFITS?
    Markonlyoneoval.
    YES
    NO

    12.WHICHOFTHEFOLLOWINGEBANKINGSERVICESAREPROVIDEDBYYOUR
    BANK?
    Tickallthatapply.
    ATMBANKING
    INTERNETBANKING
    MOBILEBANKING
    CREDITCARD/DEBITCARD(SPECIFY)
    OTHERS(SPECIFY):
    13.ISYOURBANKPROVIDINGANYSPECIALEBANKINGSERVICESFORDEFENCE
    PERSONNEL?(IFYESSPECIFYTHESERVICE....)

    14.DOYOUMAKEUSEOFEBANKINGSERVICESPROVIDEDBYBANK?
    Markonlyoneoval.
    YES
    NO
    15.IFYES,HOWFREQUENTLYDOYOUUSETHESEEBANKINGSERVICESPROVIDED
    BYYOURBANK
    Markonlyoneovalperrow.
    DAILY
    ATMBANKKING
    INTERNET
    BANKING
    MOBILEBANKING
    CREDITCARD/
    DEBITCARD
    OTHERS

    ONCEINA
    WEEK

    ONCEINA
    FORTNIGHT

    ONCEINA
    MONTH

    NEVER

    16.WHICHOFTHEFOLLOWINGTRANSACTIONSYOUWOULDPREFERTODOBYE
    BANKING?
    Markonlyoneovalperrow.
    NOTSO
    LESS
    MORE
    HIGLY
    NEUTRAL
    PREFERED PREFERRED
    PREFERRED PREFERRED
    ANYTIME
    WITHDRAWAL
    OFMONEY
    EASYMONEY
    TRANSFER
    CHECKINGOF
    BALANCES
    BILLS
    PAYMENT
    REQUESTING
    OFADDITIONAL
    EBANKING
    SERVICES
    17.IFNO,WHATARETHEREASONSFORNOTUSINGTHEEBANKINGSERVICES?
    (RANKTHEM)
    Markonlyoneovalperrow.
    RANKTEM(ACCORDINGYOURPREFERENCES)
    NONEED(SATISFIEDWITH
    TRADITIONALBANKING
    UNAWAREOFEBANKING
    SERVICS
    ITISDIFFICULTTOOPERATE
    FEAROFINSECURE
    TRANSACTIONS
    NOACCESSTO
    INTERNET/MOBILE/OTHER
    LACKOFKNOWLEDGE
    HIDDENCOST
    OTHERS
    18.HOWIMPORTANTEBANKINGISINYOURDAILYBANKINGACTIVITIES?
    Markonlyoneoval.
    SIGNIFICANT
    INFREQUENT
    NOTATALL

    19.WHICHOFTHEFOLLOWINGFACTORSINFLUENCEYOUTHEMOSTFORUSINGE
    BANKINGSERVICES?(TICKTHEMWITHSTRONGLY=5TO.....NOTATALL=1)
    Markonlyoneovalperrow.

    STRONGLY

    MORETHAN
    AVERAGE

    AVERAGE

    LESS
    THAN
    AVERAGE

    NOT
    AT
    ALL

    24*7AVAILABLE
    EASEOFUSE
    CONVENIENCE
    SECURED
    TRANSACTION
    DIRECTACESS
    FREINDS/RELATIVES
    20.WHATWOULDENCOURAGEYOUTOUSEMOREEBANKINGSERVICES?(RANK
    THEM)
    Markonlyoneovalperrow.
    RANKTEM(ACCORDINGYOURPREFERENCES)
    REWARDS
    HIGHERSECURITY
    FREETRANSACTIONS
    SIMPLER/CLEARERSERVICES
    NOTHINGELSE,TALREADY
    AFTERUSEONLINEBANKING
    SERVICES
    OTHERS(SPECIFY...)
    21.WHATARETHEPROBLEMSANDCHALLENGESFACEDBYYOUWHILEUSINGE
    BANKINGSERVICES?(RATETHEMWITHSTRONGLYAGREE.......TO......STRONGLY
    DISAGREE)
    Markonlyoneovalperrow.
    STRONGLY
    AGREE
    TIMECONSUMING
    NOKNOWLEDGEOF
    HOWTOUSE
    INSECURE
    TECHNICALISSUES
    PASSWORD
    TOGETHER
    MISSPLACEOF
    DEBIT/CREDIT
    CARD
    MISUSESOF
    DETAILS

    AGREE

    NEUTRAL DISAGREE

    STRONGLY
    DISAGREE

    22.AREYOUSATISFIEDWITHTHEEBANKINGSERVICESPROVIDEDBYYOURBANK?
    Markonlyoneovalperrow.
    HIGHLY
    SATISFIED

    SATISFY

    NEUTRAL

    UN
    SATISFIED

    ATMBANKING
    INTERNET
    BANKING
    MOBILE
    BANKING
    CREDIT
    CARD/DEBIT
    CARD
    OTHERS
    23.DOYOUBELEIVETHATEBANKINGHASBENEFITEDYOU?
    Markonlyoneoval.
    YES
    NO
    24.DOESEBANKINGHADHELPEDYOUINCARRYINGOUTYOUR
    BUSINESS/PERSONALTRANSACTIONSEFFECTIVELY?
    Markonlyoneoval.
    YES
    NO

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    HIGHLY
    UNSATISFIED

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