Business English Basic

Vocabulary

Telephoning

Emails and Letters

Presentation

BUSINESS
ENGLISH 1
Introduction to Business English

A2 +

CEFR:

A2 - B1

DURATION:

24 Weeks

Course Description
If you are learning English for your job or career, then the Business English Course is for you! It will help
you communicate better in everyday professional situations. This intermediate-level English course
contains 30 lessons focusing on essential vocabulary and practical phrases for the workplace.
The lessons contain video, audio, and text, and there are also plenty of exercises to help you review and
practice your Business English.
The course is divided into three sections:
Business English Basics

Vocabulary for interviews and daily work

Talking with colleagues
Phone calls, letters, and e-mails
Giving presentations

Business English Intermediate Topics

English for meetings and negotiations

How to talk about finance, computers, timelines and project management
Discourse markers to improve the flow of your written and spoken English

Business English Specializations

Medical and legal English

Science, art, and the environment
English for restaurants
Non-profit organizations

Week

Section

Topic

Week 1 Week 8

Section 1: Business English

Basics

Essential Job Vocabulary

English for Interviews
Around the Office
Telephone English (Part 1)
Telephone English (Part 2)
Presentations in English
Describing Numbers and Trends
Business Letters & E-mails (Part 1)
Business Letters & E-mails (Part 2)
Business English Idioms (Part 1)

Week 9 Week 16

Section 2: Business English

Intermediate Topics

English for Meetings

Money & Finance
Computers & IT
Advertising, Sales, & Customer Service
Negotiation & Contracts
Project Development & Time Management
Discourse Markers (Part 1)
Discourse Markers (Part 2)
Business English Idioms (Part 2)

Week 17 Week 24

Section 3: Business English

Specializations

Medical & Dental English

Legal English
Science & Engineering

Art, Fashion, & Design

Environmental & Conservation Issues
Food, Drink, & Restaurant English
Non-Profit Organizations
Business English Idioms (Part 3)

ESSENTIAL JOB VOCABULARY.

Lets begin by answering the question, Where do you work? This seems like a simple question, but there
are many ways to answer it:

I work at

I work in

I work for

I work with
Youre going to learn when to use each preposition.

I WORK AT/FOR (NAME OF COMPANY)

For example, I work at Espresso English or I work for Nike.
You can also use for if you work directly for a famous person: I work for Tom Cruise. Im his public relations
manager.

I WORK IN
I work in (a place):

I work in an office.

I work in a school.

I work in a factory.
I work in (a city/country):

I work in Paris.

I work in France.
I work in (a department):

I work in the marketing department.

I work in human resources.

I work in sales.
I work in (a general area):

I work in finance.

I work in medical research.

I work in consulting.

I WORK WITH (THINGS / PEOPLE THAT ARE THE OBJECTS OF

YOUR DAY-TO-DAY WORK)

I work with computers.

Im a teacher. I work with special-needs children.

If you want to add more details about your work, you can say Im responsible for

Im responsible for updating the company website.

Im responsible for interviewing candidates for jobs.

After Im responsible for use the -ING form of the verb.

LETS REVIEW:

I work at (a company).

I work for (a company / a person)

I work in (a place, city, country, department, or general area)

I work with (people / things)

In conversational English, the question Where do you work? is commonly phrased as What do you do? or
What do you do for a living?
How do you answer this question if you dont have a job?
You can say Im unemployed or, more indirectly, Im between jobs at the moment.
If you work for yourself, you can say Im self-employed. If you have your own company, you can say, I
own a small business, or more specifically, I own a restaurant or I own a graphic design
company.

NOW LETS LEARN SOME ESSENTIAL EMPLOYMENT VOCABULARY.

When you are officially accepted into a new job at a company, you are hired by the company. For example, I
was hired by an insurance company just two weeks after graduating from college. When youre hired, you
become an employee of the company. The company becomes your employer. The other employees in the
company are your colleagues or coworkers. The person above you who is responsible for your work is your
boss or supervisor.
As an employee of the company, you earn a salary money you receive regularly for your work. Dont make
the mistake of saying win a salary or get a salary the correct verb is earn. If youre good at your job,
you might get a pay raise (or a raise) an increase in your salary. You could also get a promotion an
increase in importance and authority. At the end of the year, some companies give their employees a bonus
extra money for work well done.
The opposite of hire is fire when your company forces you to leave your job. For example, Peter
was fired because he never came to work on time. Usually if someone is fired, its because they did something
bad. If an employee loses his or her job because of a neutral reason, like the company reducing its size, then
we say the employee was laid off.For example, Donna was laid off when her company started having financial
problems.
If you decide to leave your job, there are three verbs you can use:

Im going to quit my job.

Im going to leave my job.

Im going to resign.
Quit is informal, resign is formal, and leave can be formal or informal.
When an old person decides to stop working, the verb for this is retire. In most countries, people retire around
age 65.

ENGLISH FOR INTERVIEWS

BASIC INTERVIEW QUESTIONS I
1. Tell me a little about yourself.
2. What are your strengths?
3. What are your weaknesses?
4. What are your short term goals?
5. What are your long term goals?
6. What do you want to be doing five years from now?
7. If you could change one thing about your personality, what would it be...
8. What does success mean to you?
9. What does failure mean to you?
10. Are you an organized person?
11. In what ways are you organized and disorganized?
12. Do you manage your time well?
13. How do you handle change?
14. How do you make important decisions?
15. Do you work well under pressure?

BASIC INTERVIEW QUESTIONS II

1. Are you better at anticipating or reacting to problems
2. Are you a risk taker or do you like to stay away from risks?
3. Why should I hire you?
4. Tell me about Q's... / Tell me about a time you made a mistake.
5. Tell me about a time you made a good decision.
6. Tell me about a time you made a poor decision.
7. Tell me about a time you fired someone.
8. Tell me about a time you hired someone.
9. Tell me about a time you failed to complete an assignment on time.
10. Tell me about a time you found a solution to save the company money.
11. Tell me about a time you aimed too high.
12. Tell me about a time you aimed too low.
13. Tell me about a time you made a great sale.
14. Tell me about a time you went over budget.

WORK RELATED INTERVIEW Q'S I

1. If you could start your career over again, what would you do differently?
2. During your performance reviews, what criticism do you hear the most?
3. Tell me about your last three positions?
4. Tell me about your last position?
5. What is your management philosophy?
6. What was your favorite job?
7. Tell me about the best manager you ever had.
8. Tell me about the worst manager you ever had.
9. What could you have done to improve your relationship with a manager...
10. What were the most memorable accomplishments in your last position?
11. Why do you want to leave your current job?
12. Where did you tell your boss you were going?
13. Are you currently employed at the last place listed on your resume?
14. What is the title of the person you report to?
15. In your previous position, how much time did you spend ...
16. If you dont leave your current job, what do you imagine you will be doing...
17. If youre very happy with your current job, why do you want to leave?

Work Related Interview Q's II

1. If you have problems or complaints with your current job, why havent you...
2. Give me a specific example at your last position where...
3. What do you feel an employer owes an employee?
4. What do you expect from your manager?
5. Would you like to have your bosss job?
6. What did you hear about us?
7. What do you know about our product?
8. Have you managed people in any of the positions youve held?
9. What types of people do you have trouble getting along with?
10. Who do you think are our two major competitors?
11. Why do you like sales?
12. Do you see that stapler? Convince me to buy it.
13. How long have you been looking for a job?
14. Why havent you received any offers so far?
15. If you dont understand your assignment and you cant reach your boss...

WORK RELATED INTERVIEW Q'S III

1. If everyone on the team is a veteran, what will you do to fit in?
2. How do you intend to learn what you need to know to perform well for...
3. If your supervisor tells you to do something that you believe can be done...
4. If youre told to do something that you feel is illegal, what would you do?
5. If you were unfairly criticized, what would you do?
6. What are you looking to gain from your next job?
7. What aspects of this job interest you the most?
8. If you are given work from your manager that is boring and tedious, what...
9. How long do you plan on staying with this company?
10. How do you explain the fact that you frequently change jobs?
11. Tell me about a time you had a big disagreement with your boss.
12. What do you do when there is no work to do?
13. What do you do when there are too many things to do?
14. What do you do when you feel burned out?
15. How do you balance both your family and your job?
16. Youve been with one company your entire career. Dont you think you will...
17. What have you heard about our company that you didnt like?
18. Do you want to work for a small or large company and why?

WORKING WITH PEOPLE INTERVIEW Q'S

1. What do you do when youre having difficulty solving a problem?
2. What do you do when you have a problem with a direct?
3. What do you do when you have a problem with your boss?
4. What do you do when you have a problem with your job?
5. What do you do when you have a problem with a co-worker?
6. How do you handle conflict?
7. Have you fired anyone?
8. What do you do when a worker is giving the team more problems then...
9. When do you know enough is enough when dealing with a subordinate...
10. Do you like to work by yourself or with others?
11. How do you get along

Miscellaneous Interview Q's

1. Do you have any physical problems that may limit your ability to perform...
2. What do you do to stay in shape?
3. What do you like to do when youre not in the office?
4. Whats the most recent book you read?
5. What is the most recent movie you saw?
6. Did you have any trouble finding this place?
7. Will working on weekends be a problem?
8. How do you feel about overtime?
9. Have you filed for bankruptcy?
10. Do you own or rent your home?
11. Do you have any outside income?
12. Do you earn any income from investments or hobbies?
13. Are you willing to travel?
14. Are you willing to relocate?
15. May I contact your current employer?
16. May I contact your references?
17. Is there anything else you want to add?
18. What kind of salary are you looking for?
19. Thats a high salary for this position! Where did you come up with that...
20. How much do you currently get paid?
21. When are you able to start?
22. Are you considering any other offers right now?
23. Asking Questions

AROUND THE OFFICE

Prep Talk
Is your office big or small?
Do you like your office? Why or why not?
Is the boardroom easy to find?

Dialogue
This is a conversation between Mark the manager and Jen the new employee.
Mark: Good to see you again Jen.
Jen: Thank you Mark. Good to be here.
Mark: Here is your ID to enter the office. Dont forget it!
Jen: I wont, thanks.
Mark: Let me show you around. The bathrooms are near the reception.
Jen: Where is the boardroom and meeting room?
Mark: They are across from the rest area.
Jen: Is there a pantry here?
Mark: Yes, there is. It is next to the rest area. There is a fridge and sink there.
Jen: Where are our seats?
Mark: Down the hallway and on the left. Lets go over there now.
Jen: Great, thank you.
Practice Drills
Basic Directions
1. Left / Right
2. On the left / right.
3. (Straight / Just go) down the hall / corridor / hallway.
4. Turn left / right.
5. (Just) passed / after the pantry.
6. Take the elevator / escalator to the third floor.
*Tip: Use the map above and your finger to have the student guess the right choice.
Questions Practice (Excuse me, do you know where _______ ?)
1. Excuse me, do you know where the bathroom?
2. Sorry, do you know where meeting room 109 is?
3. Hey Dave, do you know where Tonys office is?
4. Sorry Tom, do you know where the printer room is?
5. Hi Jennifer, do you know where the security and post room is?
*Challenge; Answer with directions and have the student repeat them back.
Follow with your finger on the map (starting point: Reception).
1. Have the student explain how to get to the bathroom.
2. Have the student explain how to get to the pantry.
3. Have the student explain how to get to room #1.
4. Have the student explain how to get to the board room.
5. Have the student explain how to get room #11.
*Tip: You can reverse the exercise after.
Role Plays
One person is the manager, one person is the new hire.
Explain the map above.
Describe your current office.
Describe your dream office.
Describe your current environment layout.
Draw a layout on paper and have the student describe it.

Prep Talk
Do you like your company floor layout? Why, why not?
Does your company often do desk shuffles?
What kind of seating arrangement do you prefer? Cubicle. open, private office, or?

Dialogue
This is a conversation between Scott the manager and John the new employee in HR.
Scott: Good to see you again John. Here, this is your temporary security badge.
John: Thanks Scott, I have been looking forward.
Scott: Our department is on the 12th floor. Lets head up there now. Swipe your badge on the turnstile to get
in.
(After riding the lift)
Scott: When you get out the elevator, just turn right and enter the doors. Youll need your ID to get through.
John: Sure no problem. What if I forget?
Scott: Youll need to talk security on the ground floor. Theyll issue you a temporary ID. Right so over here
turn left. This is our department. We also need special security clearance to enter so you will need to swipe
your badge again. Your desk is just down this hall and on the left. You can find me in my office across from
your cubicle. Stop by anytime. My door is always open. Let me know if you have any problems too. Cheers.
John: Thanks Scott, I appreciate that.
Dialogue Check
1. What was John issued?
2. Which floor is their seating on?
3. What do they swipe their ID on?
4. What do they need to enter the department?
5. Where does Scott sit?
Practice Drills
Basic Directions
1. Head up to the 12th floor.
2. Make a quick right after the pantry.
3. After the first room, turn left.
4. It is just around that corner.
5. Take the escalator and its right there.
6. Soon as you exit the door, you will see in on the right.
Questions Practice (Could you tell me where _______ ?)
1. Excuse me, could you tell me where the bathroom?

2. Sorry, could you tell me where meeting room 109 is?

3. Hey Jess, could you tell me where Davids office is?
4. Sorry Sam, could you tell me where the printer room is?
5. Hi Christina, could you tell me where the security and post room is?
*Challenge; Answer with directions and have the student repeat them back.
Follow with your finger on the map (starting point: Your Choice).
1. Have the student explain how to get to the bathroom.
2. Have the student explain how to get to the pantry.
3. Have the student explain how to get to the conference room.
4. Have the student explain how to get a room.
*Tip: You can reverse the exercise after.
Role Plays
One person is the manager, one person is the new hire. It is the first time to the office so welcome and
explain the layout of the office.
Explain the map above.
Describe your current office.
Describe your dream office.
Describe your current environment layout.
Draw a layout on paper and have the student describe it.

TELEPHONE ENGLISH (PART 1)

These are some of the most common telephone phrases used when answering a business call. You should learn
them until you are comfortable using them.

Telephone calls - Common English phrases.

ANSWERING THE PHONE:Good morning/afternoon XYZ Ltd. How can I help you?
CONNECTING A CALLER:I'll put you through now.
One moment please.
EXPLAINING THERE'S A PROBLEM:I'm sorry, but the line's engaged at the moment.
I'm sorry. There's no reply.
I'm sorry, but he/she's out of the office at the moment.
I'm afraid he/she's on the other line at the moment.
OFFERING HELP:Would you like to hold?
Is there anyone else who could help you?
Can I take a message?
Maybe I can help you?
OFFER A RETURN CALL:Perhaps he/she can call you back?
Could he/she call you back?
OFFERING TO TAKE A MESSAGE:Can I take a message for him/her?
Would you like to leave a message?

ASKING FOR THE CALLER'S NAME AND NUMBER:Could I have your name and number, please?
Could you give me your name and number, please?
CHECKING THE INFORMATION:Could you spell that, please?
Can I just check that again, please?
Could you repeat that, please?

SOME TYPICAL PHRASES FOR TELEPHONE CONVERSATION

Here are some typical phrases that you can use in a telephone conversation.
Answering the phone

Introducing
yourself

Asking to speak
someone

Connecting

with

someone

Making special
requests

Hello? (informal)
Thank you for calling Boyz Autobody. Jody speaking. How can I help
you?
Doctor's office.
Hey George. It's Lisa calling. (informal)
Hello, this is Julie Madison calling.
Hi, it's Gerry from the dentist's office here.
This is she.*
Speaking.*
*The person answering says this if the caller does not recognize their
voice.
Is Fred in? (informal)
Is Jackson there, please? (informal)
Can I talk to your sister? (informal)
May I speak with Mr. Green, please?
Would the doctor be in/available?
Just a sec. I'll get him. (informal)
Hang on one second. (informal)
Please hold and I'll put you through to his office.
One moment please.
All of our operators are busy at this time. Please hold for the next
available person.
Could you please repeat that?
Would you mind spelling that for me?
Could you speak up a little please?

Taking a message
someone

Can you speak a little slower please. My English isn't very strong.
Can you call me back? I think we have a bad connection.
Can you please hold for a minute? I have another call.

for

Sammy's not in. Who's this? (informal)

I'm sorry, Lisa's not here at the moment. Can I ask who's calling?
I'm afraid he's stepped out. Would you like to leave a message?
He's on lunch right now.Who's calling please?
He's busy right now. Can you call again later?
I'll let him know you called.
I'll make sure she gets the message.

Yes, can you tell him his wife called, please.

No, that's okay, I'll call back later.
Yes, it's James from CompInc. here. When do you expect her back in
the office?
Thanks, could you ask him to call Brian when he gets in?
Do you have a pen handy. I don't think he has my number.
Thanks. My number is 222-3456, extension 12.

Okay, I've got it all down.

Let me repeat that just to make sure.
Did you say 555 Charles St.?
You said your name was John, right?
I'll make sure he gets the message.

Hello. You've reached 222-6789. Please leave a detailed message after

the beep.Thank you.
Hi, this is Elizabeth. I'm sorry I'm not available to take your call at this
time. Leave me a message and I'll get back to you as soon as I can.
Thank you for calling Dr. Mindin's office. Our hours are 9am-5pm,
Monday-Friday. Please call back during these hours, or leave a
message after the tone. If this is an emergency please call the hospital
at 333-7896.

Leaving a message
with someone

Confirming
information

Listening to an
answering machine

Hey Mikako. It's Yuka. Call me! (informal)

Hello, this is Ricardo calling for Luke. Could you please return my call
as soon as possible. My number is 334-5689. Thank you.
Hello Maxwell. This is Marina from the doctor's office calling. I just
wanted to let you know that you're due for a check-up this month.
Please give us a ring/buzz whenever it's convenient.

Well, I guess I better get going. Talk to you soon.

Thanks for calling. Bye for now.
I have to let you go now.
I have another call coming through. I better run.
I'm afraid that's my other line.
I'll talk to you again soon. Bye.

Leaving a message on
an answering

machine

Finishing a
conversation

TELEPHONE ENGLISH (PART 2)

Common Phrasal Verbs

7. call back

1. hold on

Ill ask him to call you back, when he gets home.

means wait

Could you hold on a moment please?

2. hang on
also means wait! (informal)

Could you hang on a moment please?

is to return someones call

8. pick up
means to answer a call / lift the receiver to take a
call

No one is picking up, maybe theyre not at home.

9. get off (the phone)

3. put (a call) through

means to connect one caller to another

means to stop talking on the phone

Im just going to put you through now.

When he gets off the other phone, Ill pass on your

message.

4. get through

10. get back to (someone)

to be connected to someone on the phone

means to return someones call

I cant get through to his line at the moment, could

you call back later please?
5. hang up
means to put the receiver down

I think the operator hung up on me, the line just

went dead!
6. call up
is to make a telephone call (mainly used in
American English or slang)

Ill call up the theatre, and find out about tickets.

When do you think shell be able to get back to

me?
11. cut off
to be disconnected abruptly during a telephone
conversation

I think we got cut off, I cant hear her anymore.

12. switch off/turn off
is to deactivate (a cell phone/mobile phone)

Sorry you couldnt get through to me. My phone

was switched off, because the battery had died.
13. speak up
means to talk louder

Im afraid I cant hear you very well, could you

speak up a little please?

Hold on means wait and hang on means wait too. Be careful not to confuse hang on with hang
up! Hang up means finish the call by breaking the connection in other words: put the phone down.
Another phrasal verb with the same meaning as hang up is ring off, but this isnt as commonly used as
some of the other phrasal verbs listed above.
The opposite of hang up / ring off is ring up if you ring somebody up, you make a phone call. And if
you pick up the phone (or pick the phone up), you answer a call when the phone rings.

Hang on a second

If you are talking to a receptionist, secretary or switchboard operator, they may ask you to hang on while
they put you through put through means to connect your call to another telephone. With this verb, the
object (you, me, him, her etc.) goes in the middle of the verb: put you through.
But if you cant get through to (contact on the phone) the person you want to talk to, you might be able to
leave a message asking them to call you back.
Call back means to return a phone call and if you use an object (you, me, him, her, etc.), it goes in the
middle of the verb: call you back.

COLD-CALLING SCRIPT: MAKE A CALL

THAT WORKS
Here's a classic, and classically effective, cold-calling script--along with some essential advice for making it
work.

This script was created by a cost-reduction company for use with C-level executives and can easily be
adapted to virtually any product or service.
By the way, the most important part of this post is the final word of warning--so be sure to read all the way
to the bottom.
Here's the script, with explanations of each element:
Hi, John. Jim here from Acme Cost Control.
Identify yourself immediately, or the contact will hang up on you.
Did I catch you at an OK time?
This question demonstrates respect for the person's time and an understanding that your phone call is not
the only thing on his or her plate for the day. You may feel that asking this question sets you up to hear a
no, but don't worry: Whether someone says yes or no or "No, but go ahead," the next statement makes
the response entirely moot.
John, I'm sure you're busy and I want to respect your time, so I'll be brief.
This statement still allows you to continue regardless of how the person initially responded to you, rather
than scheduling another time to call. This is a good thing, because you've finally got a prospect on the
phone, so the last thing you want to do is hang up and attempt to catch him or her again.
The reason for my call is this. We just saved Universal Transport an additional $12 million in shipping costs, so I
thought it was important enough to let you know, since every company has an obligation to their customers and
shareholders to reduce expenses.
The purpose of these sentences is to create a compelling reason for the person on the other end to
continue the conversation. Note that you've said nothing abouthow the benefit was achieved. At this point,

the customer doesn't care about your specific product; the customer only wants to know what to expect if
the conversation continues.
Now, you may be wondering if we can do this for you, too. Well, depending on what you're currently doing, I don't
know if you have a need for our services.
This eliminates a potentially adversarial posture, lowers the person's resistance, and brings down his or
her guard. It lets customers know you're not trying to force down their throat something they may not need
or may not be ready for.
But with your permission, let's talk for a few minutes to determine if there is anything we're doing that you could
benefit from.
This statement opens up a dialogue so you can get permission from the prospect to have a preliminary
conversation.
Would you be comfortable spending just a few minutes with me on the phone now, if I stick to this timetable?
This establishes a timeline, letting the prospect know that you're taking accountability for the length of the
call, that you respect the person's time and won't keep him or her on the phone.
Once you have gotten permission to continue, you now have a prospective customer engaged in a
conversation with you--and you can then determine whether there's a good fit.
Remember: Have a Conversation
One final, important note: Do not read the script, under any circumstances. Instead, practice the script as
written, and then practice it from memory--so that the words emerge naturally, as if you just thought of
them, the moment you began speaking.
This is what great stage actors do. They rehearse until the words are "part of them"--then, when they
speak lines they've spoken on stage 100 or even 1,000 times before, each performance seems fresh and
exciting.
Also, when you ask a question as part of the conversation, stop and actually listen to the customer. Don't
plow through like a carnival pitchman. This is about having a conversation, not about getting the words out
of your mouth.

SAMPLE COLD CALL SCRIPT FOR B2B CALLS

This sample script was created by SVC and is intended to assist companies in the preparation of an effective telemarketing
script for cold calls where the name of the prospect is known. Of course there are many instances where the name of the
prospect will not be known and in such cases we use various techniques to find the decision maker. Each company will
have to customize the script to address its particular circumstances and goals, but the overall format of this script has been
proven to be an effective approach in making sales appointments. Entire books have been written on this topic and the
intent here is to provide a good example of one approach and the reasoning behind that approach. SVCs services include
a complete review and analysis of our clients telemarketing efforts and we work with each company to find the approach
that works best for them.

HELPFUL PHRASES FOR A PRESENTATION

INTRODUCTION
On behalf of Company I would like to welcome you here today. My name is Max Mustermann and I am the
CFO of Global Travel.
Hi, Im Max and I am the head of marketing of Global Travel.
Good morning/afternoon/evening ladies and gentlemen. My name is Max Mustermann and I am delighted
to be here today to talk to you about
Id like to introduce my colleague Max Mustermann.
Hi everyone, Im Max from Accounts and today Id like to talk to you about

INTRODUCING THE TOPIC

Today I am here to talk to you about
As you all know, today I am going to talk to you about
I would like to take this opportunity to talk to you about
I am delighted to be here today to tell you about
Today I would like to outline

STRUCTURING THE PRESENTATION

My talk is divided into x parts.
Ill start with / Firstly I will talk about / Ill begin with
then I will look at
next
and finally
I will be glad to answer any questions that you may have at the end.

BEGINNING THE PRESENTATION

Ill start with some general information on
Id just like to give you some background information about
Before I start, does anyone know?
As you are all aware / As you all know

CHANGING THE TOPIC/SPEAKER

Right, lets move on to
This leads me to my next point, which is
Id now like to look at / consider
Now I will pass you over to /hand over to Max Mustermann.
Does anyone have any questions before I move on?

SUMMARY
To sum up
So to summarise the main points of my talk
Just a quick recap of my main points

INVITING QUESTIONS
Does have anyone have any questions?
I will be happy to answer your questions now
If you have any questions, please dont hesitate to ask
If you have any further questions, I will be happy to talk to you at the end.

CONCLUSION
Id like to conclude by
That brings me to the end of my presentation, thank for listening / for your attention.
Thank you all for listening, it was a pleasure being here today.
Well thats it from me. Thanks very much.