AKI Awards
AKI Awards
AKI Awards
CONTENTS
02
Foreword
04
About the awards
06
Objectives
07
Award Categories
08
Entry Requirements
09
How to Participate
11
Evaluation Process
12
Prizes and Benefits
13
Terms and Conditions
14
Organisational Profile
15
Malaysia Business Excellence Framework (MBEF)
16
Submission Guidelines
FOREWORD BY
YB DATO SRI MUSTAPA BIN MOHAMED
Minister of International Trade & Industry
Assalamualaikum w.b.t, Salam Sejahtera & Salam 1 Malaysia.
The Governments transformation initiative to drive Malaysia towards a developed economy
by 2020 requires industry players and all stakeholders in the business value chain to
enhance their productive and innovative capabilities. With this in view, there is a need to restrategise resources and capabilities to position our economy on an elevated path to attain
the target of developed economy.
Adding to this, the highly volatile and challenging business environment requires
organisations to strengthen their business and management capabilities in order to drive
and sustain productivity enhancement. Productivity, a key to sustaining a business, is about
achieving maximum efficiency and effectiveness through creating higher value products to
customers.
With the new Anugerah Kecemerlangan Industri (AKI) in place, we are now adopting the
Business Excellence Framework (BEF), a key tool of reference to enhance organisational
productivity. This tool was developed to include key components of a well-managed
organisation; one that addresses leadership, planning, information, customers, people,
processes and results.
The framework establishes the connection between what an organisation does and the
results it is capable of achieving. It is also used to organise a systematic review of various
organisational practices, permitting comparisons to be made among similar or different
kinds of organisations.
I hope you will find the AKI useful in preparing your organisation to scale greater heights
and I would like to wish each of you the very best. I look forward to meeting and personally
congratulating you on your achievements.
Thank you.
FOREWORD BY
YBHG. DATUK DR. REBECCA FATIMA STA MARIA
Secretary General
Ministry of International Trade & Industry
The Anugerah Kecemerlangan Industri (AKI), introduced in 1991 is one of the initiatives by
the government to encourage businesses to enhance their management practices,
eventually leading to improvement in the quality of products and services. It is also
envisaged that attaining this recognition will spur businesses in their management, thereby
improving their productive capabilities, generating higher sales, offering competitive salaries
and providing better working conditions.
Keeping abreast of the latest developments in propagating business sustainability and in
tandem with the changing landscape of the recognition process practiced internationally,
MITI has undertaken a benchmarking exercise to rebrand the Industry Excellence Award.
The rebranded award uses a Business Excellence Framework (BEF) that consists of
components and criteria necessary to achieve world class practices and which are applied
by many countries. These components are vital elements to promote innovation, strong
governance, operational and service excellence, talent management and excellent
business performance.
I believe the rebranding of the AKI will reinforce, among Malaysian companies, the
importance of being outstanding and competitive. It is anticipated that these companies will
inspire others to emulate their performance in creating Malaysias best products and
services that bring value to customers every day.
MITI will continue to facilitate and create a conducive business environment for these
companies to stage a stronger presence domestically and internationally as economic
growth enablers.
I strongly suggest that businesses, regardless of their size and sector, join us in this
prestigious recognition process.
OBJECTIVES
The Anugerah Kecemerlangan Industri (AKI) was established to promote excellence and to
stimulate healthy and positive competition within the industry. The AKI showcases the
achievements of outstanding businesses in the manufacturing and services sectors with the
key objectives to:
AWARD CATEGORIES
PRIME MINISTERS AWARD
The winner of the Prime Ministers Award will be selected from among the winners of the
categories below:
MANUFACTURING SECTOR
CATEGORY 1
CATEGORY 2
CATEGORY 3
OPEN CATEGORY
Domestic company
Domestic company
Domestic company
with sales turnover of with sales turnover of with sales turnover of
more than
RM25 - 100 MILLION
less than
RM100 MILLION
RM25 MILLION
Open for
*Multinational
Companies
SERVICES SECTOR
CATEGORY 1
CATEGORY 2
CATEGORY 3
CATEGORY 4
OPEN
CATEGORY
Domestic
company in
Domestic
company in
Domestic
company in
Domestic
company in
Domestic
company for the
Professional/
Consultancy
Services Sector
(eg.
Engineering,
Architecture,
Legal Services)
Education
Services Sector
Construction
Services Sector
Information And
Communication
Technology
Services Sector
Services
Sectors Not
Listed in
Categories
1, 2, 3 and 4
ENTRY REQUIREMENTS
SUBMISSION GUIDELINES
Participation in all award categories (except in the Open Category) is open to all domestic
companies that fulfill the requirements below:
Submit audited financial statements for the past 3 consecutive financial years
HOW TO PARTICIPATE
STEP 1 CONTENTS
Submission must include the elements below in the following order (each element to be
separated by dividers):
1.
2.
3.
4.
5.
6.
Front Cover
Table of Contents
Participation Form
Organisation Chart(s)
Glossary / Abbreviations
Company / Organisational Profile (max 5 pages)
- This part includes companys background and list of products
7. Responses addressing all criteria (max 50 pages excluding Organisational Profile)
- This part will explain the management quality in organisation based on the Business
Excellence Framework 7 criteria.
- The submission must be brief, clear and precise. Presentation of information in
quantitative form through graphs and charts is encouraged
- Please identify and indicate clearly if a criterion is irrelevant to your company.
8. Back Cover
STEP 2 FORMAT
Submission must be in the format described below:
1. Organisational profile must not exceed 5 pages
2. Responses addressing all criteria are limited to 50 pages (when excluding pictures,
graphs, figures, tables and appendices responses should be limited to 20 pages)
3. Covers and dividers will not be counted as pages
4. Responses must be typed and printed on white A4 paper, using Arial font, 12pt size with
single line spacing and margins of at least 0.75 inch for left and 0.5 inch for right
STEP 3 SUBMISSION
Participating companies must submit the following items:
1. Four (4) hard copies of the submission
2. Submission of softcopy in CD
3. Four (4) copies of the companys audited financial statement (Profit and Loss
Statement, Manufacturing Account and Balance Sheet) for each financial year of 2011,
2012 and 2013.
4. Applications should be sent to:
AKI Secretariat,
Malaysia Productivity Corporation (MPC)
Lorong Produktiviti
Off Jalan Sultan
46200 Petaling Jaya
Selangor
Tel: 03-7955 7266 (ext: 530 / 388 / 419)
(attn.: Suhaimi Hamad / Nuraizah Harun / Rozitah Maal)
All applications must be received by the secretariat on or before 20 June 2014.
EVALUATION PROCESS
PRE-ASSESSMENT
Receive Invitation to participate
April
6 May
Attend workshop
6 June
20 June
ASSESSMENT
Receive notification for presentation
1-4 July
5-15 July
Presentation to assessors
16-18 July
14-15 August
25-29 August
AWARD CEREMONY
Winners notified to prepare for ceremony
November
December
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11
12
ORGANISATIONAL PROFILE
ORGANISATIONAL DESCRIPTION
Organisational Environment
Product : Product/Service offerings
Guiding Principle : Mission, vision and
values
Workforce : Workforce Profile
Asset : Technologies,
Equipment/Facilities
Regulation : Regulatory/Legal
environment
Organisational Relationships
Governance : Governance structure and
system
Customer : Key customer
groups/stakeholders, key product and
customer support service requirements
Supplier : Key suppliers/partners
ORGANISATIONAL SITUATION
Competitive Environment
Market: Competitive
position, size and growth
Changes: Changes in
market and opportunity to
innovate
Information: Industry data
for benchmarking and
improving
Strategic Context
Performance Improvement
System
Strategic advantages and Approach and process for
challenges
evaluation and
improvement
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SYSTEM
PLANNING
Strategy Development
Strategy Deployment
(90 POINTS)
PEOPLE
HR planning
Employee Involvement
Benefit & Appraisal
System
Employee Well Being &
Morale
Education, Learning &
Development
RESULT
RESULT
Customer
Process
People
Financial Market
(350 POINTS)
(120 POINTS)
INFORMATION
Management of
Information Knowledge
(90 POINTS)
CUSTOMER
Voice of Customer
Customer Engagement
(110 POINTS)
PROCESS
Work process
Process Mgt &
Improvement
Supplier & Partnership
(90 POINTS)
INNOVATE
LEARN
14
TRANSFORM
SUBMISSION GUIDELINES
Total Score: 1000 points
The submission report has to be categorised clearly according to the 7 Criteria: Leadership,
Planning, People, Information, Customer, Process and Result.
Please take note that the review period is for 2013 financial year
_________________________________________________________________________
PLEASE DESCRIBE THE PLAN AND DEPLOYMENT OF EACH OF THE CRITERIA IN
THE ORGANISATION
1. LEADERSHIP (150 PTS)
15
v.
vi.
permeate a culture consistent with its values, and which encourages and
supports learning, innovation and achievement of organisation's objectives; and
evaluate and improve the effectiveness of their personal leadership and
involvement
ii.
iii.
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v.
vi.
18
19
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Areas to address
How the organisation:
i. acquires and evaluates creative and innovative ideas from all sources;
ii. incorporates customers and market requirements in new products and services
design;
iii. incorporates new technology and knowledge in new products and services; and
iv. evaluates and improves the innovation and design processes
6.2. Process Management & Improvement (30 pts)
This item examines how the organisation designs, manages and improves its key work
processes and the work system.
Areas to address
How the organisation:
i.
ii.
iii.
iv.
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improvement trends and targets met for customers satisfaction and comparable
with competitors and other organisations providing similar products; and
improvement trends and targets met for customer engagement indicators
22
improvement trends and targets met for the performance indicators of key
business and support processes;
improvement trends and targets met for supplier and partner performance
indicators;
improvement trends and targets met for community and environment protection
indicators; and
comparable results with competitors or benchmarks.
FOR ENQUIRIES
MITI SECRETARIAT:
1. MS. SHAZILA SHARUDIN (TEL: 03-6200 0136)
[email protected]
2. MR. AZIZUL AKRAM ABDUL KAMAL (TEL: 03-6200 0275)
[email protected]
MPC SECRETARIAT:
1. MR. SUHAIMI HAMAD (TEL: 03-7955 7266 ext: 530)
[email protected]
2. MS. NURAIZAH HARUN (TEL: 03-7955 7266 ext: 388)
[email protected]
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