Clinical Case Scenarios For Primary Care: Common Mental Health Problems

Common mental health problems
Clinical case scenarios

for primary care
Support for education and learning
May 2012
NICE clinical guideline CG123
These clinical case scenarios accompany the clinical guideline: Common

mental health disorders: identification and pathways to care (available at
www.nice.org.uk/guidance/CG123). Issued May 2011.
Clinical case scenarios issue date: May 2012
This is a support tool for implementation of the NICE guidance.

It is not NICE guidance.
Implementation of the guidance is the responsibility of local commissioners
and/or providers. Commissioners and providers are reminded that it is their
responsibility to implement this guidance, in their local context, in light of their
duties to avoid unlawful discrimination and to have regard to promoting equality
of opportunity. Nothing in the guidance should be interpreted in a way that
would be inconsistent with compliance with those duties.
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Clinical case scenarios: Common mental health disorders in primary care (May 2012)
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Contents
Introduction......................................................................................................... 4
NICE clinical case scenarios........................................................................... 4
Common mental health problems ................................................................... 5
Learning objectives ......................................................................................... 7
Clinical case scenarios for primary care ............................................................. 8
Case scenario 1: effective local pathways; Shubha ........................................ 8
Case scenario 2: identification (comorbidities); James ................................. 14
Case scenario 3: identification (multi-morbidities); Barbara .......................... 19
Case scenario 4: identification (longstanding anxiety); Fred ......................... 23
Case scenario 5: Identification and assessment (comorbidities); Paul ......... 30
Case scenario 6: Assessment (criminal justice system); Dan ....................... 38
Case scenario 7: psychoeducation and active monitoring; Jerome .............. 49
Case scenario 8: Review (social care); Violet ............................................... 54
Related NICE recommendations ...................................................................... 58
Stepped care: step 2 treatment interventions table .......................................... 65
Stepped care: step 3 treatment interventions table .......................................... 68
Tools to support diagnosis ............................................................................... 71
Glossary ........................................................................................................... 74
Quality and Outcomes Framework (QOF) indicators........................................ 76
Appendix: Personal accounts of generalised anxiety disorder ......................... 77
Other implementation tools............................................................................... 84
Acknowledgements .......................................................................................... 84
Page 3 of 85
Introduction
NICE clinical case scenarios
Clinical case scenarios are an educational resource that can be used for
individual or group learning. Each question should be considered by the
individual or group before referring to the answers.
These eight clinical case scenarios have been developed to improve the
identification, assessment and treatment of common mental health problems
within primary care. They illustrate how the recommendations from Common
mental health disorders: identification and pathways to care (NICE clinical
guideline 123) can be applied to the care of people presenting in primary care.
Each scenario has been written by a different contributor with experience in this
field, so each chapter reflects the different contributors styles.
The clinical case scenarios are available in two formats: this PDF version, which
can be used for individual learning, and a slide set that can be used for groups.
Slides from the clinical case scenario slide set can be added to the standard
NICE slide set produced for this guideline.
You will need to refer to the NICE clinical guideline to help you decide what
steps you would need to follow to diagnose and manage each case, so make
sure that users have access to a copy (either online at
www.nice.org.uk/guidance/CG123 or as a printout). You may also want to refer
to the NICE pathways for depression, anxiety, panic disorder and post-traumatic
stress disorder (PTSD) and the NHS Evidence topic pages on depression and
anxiety.
Each scenario includes details of the persons initial presentation, their case
history and their GP's summary of the situation after consultation. Decisions
about diagnosis and management are then examined using a question and
answer approach. Hyperlinks to the relevant recommendations from the NICE
guideline are included after the answer, with corresponding recommendation
numbers. An excerpt from personal accounts of people who currently have or
Page 4 of 85
have had symptoms of generalised anxiety disorder (GAD) is also included to

provide some insight into their experiences.
Common mental health problems

Common mental health problems such as depression, generalised anxiety
disorder, panic disorder, obsessive-compulsive disorder (OCD), post-traumatic
stress disorder and social phobia may affect up to 15% of the population at any
one time. The severity of symptoms experiences will vary considerably, but all
of these conditions can be associated with significant long-term disability. For
example, depression is estimated to be the second greatest contributor to
disability-adjusted life years throughout the developed world. Many anxiety
disorders, particularly once established tend to have a chronic course. The
majority of people diagnosed with depression or anxiety disorders (up to 90%)
are treated in primary care. However, many individuals do not seek treatment,
and both anxiety and depression often go undiagnosed. It is likely that only 30%
of people presenting in the community have their condition recognised and
treated. Although under-recognition is generally more common in mild rather
than severe cases, people with mild disorders are often distressed and this can
lead to significant morbidity.
Recognition of anxiety disorders by GPs has been variable, and in some cases
particularly poor, and only a small minority of people who experience anxiety
disorders ever receive treatment. In part this may stem from GPs' difficulties in
recognising the disorder, but it may also be caused by worries about stigma
which may make people more reluctant to disclose their symptoms.
Core principles
Good communication skills including active listening are key components for
building a trusting relationship with patients, for example through demonstrating
empathy, by making eye contact and explaining and talking through diagnoses,
symptom profiles and possible treatment options. The evidence base shows
that adopting a collaborative approach with patients can help facilitate a greater
engagement from them in any resulting treatments.
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The longstanding relationship that GPs often have with patients can help to
optimise the quality of an assessment and in establishing the characterisation of
their problems. Validated tools such as PHQ-9 and GAD-7 can help support the
formulation of a diagnosis and establish the severity of a patients symptoms,
but a comprehensive assessment that does not rely on a symptom count alone
is recommended. In addition, assessment of risk is vital. A more rounded
assessment can be achieved by exploring lifestyle factors. These can include a
persons accommodation status or living conditions, social isolation, family
challenges, cultural issues, financial problems, or any other pressures that they
may have. Also there may be protective factors that can be taken into
consideration, such as social support or a persons spirituality.
A key ability for GPs is to be able to detect emotional distress and it has been
found that where practitioners used skills to enable patients to disclose their
distress during a session, this enhanced the opportunity for it to be detected
and managed 1. When a patient initiates a discussion regarding their mental
health with their GP or healthcare provider, this may create additional anxiety
for them. By being mindful of your approach, for example through a measured
tone of voice or through the use of sensitive questioning, this may help the
person to engage better within the consultation. Sometimes people will
experience distress or anxiety in response to challenging life events, as a result
of workplace pressures or job insecurity. In such cases the communication skills
and clinical judgement of their GP, in the discussion with the patient, will be
crucial in ensuring that this distress is not medicalised 2.
GPs should approach any discussions regarding management and treatment

options with hope and optimism, underlined by the premise that recovery is
possible. Where treatment and care is provided it should take into account a
patients individual needs and preferences, and the patient should be supported
1
Goldberg, D. P. & Bridges, K. (1988), Somatic presentations of psychiatric illness in primary

care settings. Journal of Psychosomatic Research, 32, 137144; Goldberg, D. P., Jenkins, L.,
Millar, T., et al. (1993), The ability of trainee general practitioners to identify psychological
distress among their patients. Psychological Medicine, 23, 185193
2
NICE Into practice shared learning example: De-medicalising long term sickness absence,
human solutions to 'stress' and common mental health problems
Page 6 of 85
by their GP to reach informed decisions about their care. Core components of

the doctor-patient relationship, such as respecting a patients confidentiality,
privacy and dignity will also help to consolidate the relationship and an effective
consultation to occur.
Learning objectives
After working through the case scenarios, participants should be able to
describe and demonstrate:
the factors, signs and symptoms to prompt investigations for a common

mental health problem
key points to consider when providing care for, and engaging people from a
minority ethnic cultural background
principles of stepped care and be able to describe examples of this applied

to practice
insights from practice of effective approaches for engaging people who are
experiencing distress in a collaborative consultation
evidence based approaches that support investigations for common mental

health problems with people within their care
how the principles of psychoeducation and active monitoring can be applied

in practice
the importance of review and continuity of care for people with common
mental health problems, and the pivotal role that a GP can have in this
and effective approaches for multi-disciplinary working or for establishing

local treatment and referral pathways.
Page 7 of 85
Clinical case scenarios for primary care

Case scenario 1: effective local pathways; Shubha
Presentation
Shubha is a 26-year-old woman who has been referred to you by the local
mother and baby clinic. You are a GP for Shubhas husband and members of
his extended family are registered at your practice, but this is the first time that
you have met her. Shubha emigrated from Bangladesh to the UK three years
ago with her husband and his family, and gave birth to a baby girl one month
ago. She has had an arranged marriage and the family have struggled with
financial pressures since the move. Her husband is very close to his mother,
who advises him on all issues related to the baby.
Shubha can speak limited English. She is unhappy about the appointment with
the GP as she feels this will bring shame to the family. She sees you a white
male GP with her husband, who acts as an interpreter. Her husband says that
Shubha seems unhappy and does not want to do anything. She is reluctant to
get out of bed or to look after the baby, and complains of pain in her stomach
constantly. He discloses that his mother thinks she is lazy because she is
unwilling to do household chores.
Medical history
Her husband says Shubha did not disclose any past medical history to him, so
her past psychiatric history is unknown.
On examination
An initial physical examination does not reveal anything abnormal. A blood
sample for full blood count and testing for vitamin D deficiency are taken.
1.1 Question
a) After receiving the referral from the baby clinic, how may you need to tailor
your approach within this consultation?
b) Should the content of your assessment also be changed?

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1.1 Answer
a) You should be respectful of, and sensitive to, diverse cultural, ethnic and
religious backgrounds when working with people with common mental health
problems, and be aware of the possible variations in the presentations of these
conditions. [Relevant recommendations (1.1.1.3) to (1.1.1.5) see pg 58].
You should ensure that you are competent in:
culturally sensitive assessment 3
using different models to explain common mental health problems
addressing cultural and ethnic differences when developing and
implementing treatment plans
working with families from diverse ethnic and cultural backgrounds.
b) To enable an effective consultation it is important that you are aware of and
able to address any factors outlined in answer a above. If you use a validated
tool to support your diagnosis, such as PHQ-9 you should not significantly vary
the content or structure of the tool to address specific cultural or ethnic factors
(beyond it being translated into another language) as there is little evidence to
support significant variations to the content and structure of these tools.
Supporting information
Gender can be a significant issue for patients from some cultural backgrounds.
Shubha may prefer to be assessed by a female health professional, especially if a
physical examination is required.
Health professionals should be aware that patients from some cultural backgrounds
may be reluctant to shake hands or to make eye contact and therefore that this may
not by a symptom. Some patients may have a louder tone of voice and use hand
gestures, but this does not always mean that they are being aggressive.
Next steps for diagnosis
1.2 Question
You suspect Shubha may have postnatal depression. How do you confirm this?
3
Royal College of Psychiatrists: Building a culturally capable workforce an educational

approach to delivering equitable mental health services
Page 9 of 85
1.2 Answer
a) You should be aware that people from some cultural backgrounds may not
always be forthcoming during the consultation. A full assessment will be
required with Shubha which may take longer than normal and possibly more
than one appointment to complete. It may be helpful to offer Shubha the option
of using an independent translation service - and a female translator if available
- to assist her during any subsequent appointments.
b) Start by asking questions about Shubha's physical health and the health and
wellbeing of her baby so she can feel that she is being listened to. Once you
have established a rapport with Shubha, symptoms of mental distress can then
be investigated. Perceptions of shame and stigma regarding mental health
problems in some communities means Shubha may feel reluctant to
acknowledge any symptoms of depression that she has, and she may present
with somatic symptoms.
c) You should then ask Shubha the following two case-finding questions 4:
During the last month, have you often been bothered by feeling down,
depressed or hopeless?
During the last month, have you often been bothered by having little
interest or pleasure in doing things?
d) If Shubha answers yes to either of the questions then a depression screening

questionnaire should be used. For example, the 9-item Patient Health
Questionnaire (PHQ-9) or the Improving Access to Psychological Therapies
(IAPT) screening prompts tool 5 could be used. You should check that Shubha is
able to complete the form herself, and if not, to offer either a version translated
into her language (if available) or to run through the questions with her.
4
These questions are also known as the Whooley questions. Whooley MA, Avins AL, et al
(1997) Case-finding instruments for depression: two questions are as good as many. J Gen
Intern Med. 1997 Jul;12(7):439-45
5
Located within Chapter C of the IAPT Data Handbook Appendices version 2.0.1 June 2011
http://www.iapt.nhs.uk/silo/files/iapt-data-handbook-appendicies-v2-word-version.doc
Page 10 of 85
[Relevant recommendations include: (1.3.1.1), recommendations for

assessment (section 1.3.2): (1.3.2.1), (1.3.2.2), (1.3.2.3), (1.3.2.4), (1.3.2.5),
(1.3.2.6). In addition, recommendations on arranging help appropriate to the
level of risk (see section 1.3.3) (1.3.2.9)].

On further probing, it transpires that Shubha feels that it will be better for her
baby if she was dead. She believes that she is worthless and that her husband's
family do not like her. She reveals that this has also started to affect how she
feels about spending time with her baby. She tells you that she is sometimes
reluctant to feed the baby, she often misses meals, and has found she does not
have the energy to look after herself as well as she used to.
1.3 Question
What factors should you consider in Shubha's risk assessment and monitoring?
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1.3 Answer
a) You should consider whether any of the following factors may have affected
the development of Shubha's symptoms:
a history of any mental health problem
a history of a chronic physical health problem
the quality of Shubha's interpersonal relationships
living conditions and social isolation
any family history of mental health problems
any history of domestic violence or sexual abuse
her employment and immigration status.
b) To assess the risk Shubha's symptoms may pose to her you should ask her
directly about suicidal ideation and intent. If you think there is a risk of self-harm
or suicide then you should:
assess whether Shubha has adequate social support and find out if she
is aware of sources of help
assess whether there are any protective factors that can help Shubha
arrange help appropriate to the level of risk
advise Shubha to seek further help if the situation deteriorates
monitor Shubhas physical health during any subsequent consultations 6
Next steps for management
Your assessment indicates that Shubha presents a high risk of potential harm
both to her baby, as she has been refusing to feed her, and also risk to herself
through self-neglect. Shubha should therefore be referred urgently to specialist
services. [Relevant recommendations include: (1.3.3.1) to (1.3.3.3)].
1.4 Question
How could your subsequent risk assessment and monitoring of Shubha be
effectively conducted?
Management of self-harm and coordination of care in primary care Self-harm: longer-term

management. NICE clinical guideline 133 (2011)
Page 12 of 85
1.4 Answer
Further risk assessment and monitoring needs handling in a sensitive manner.
Engagement of Shubhas family is also crucial. Recognising and acknowledging
the hierarchies that may exist within Shubha's family will be important because
Shubha may be reluctant to provide this information. Her family may not be
supportive of the process, and could isolate her or put pressure on her to
disengage from services. The health visitor or any other health professionals in
contact with Shubha should be actively encouraged to engage with her at this
point in time.
In light of Shubhas symptoms, a referral to specialist perinatal services should
be considered immediately. As a priority, the welfare and care of the baby
should be investigated further. You should schedule a follow up appointment
with Shubha, ideally for a weeks time (dependent on whether she is admitted to
specialist care).
[Relevant recommendations include section 1.4: Steps 2 and 3; Treatment and
referral for treatment, and specifically (1.4.1.9) and (1.4.1.3)].
Families may sometimes expect a 'quick cure' following the appointment and
if this is not achieved may contact traditional healers or priests. It is worth
noting that some patients from minority cultures may expect their health
professionals to have a paternalistic rather than collaborative approach when
advising them about their care.
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Case scenario 2: identification (comorbidities); James

Presentation
James is a longstanding patient at your surgery, he is 47-years-old and was
diagnosed two years ago with stage 5 chronic kidney disease due to
accelerated hypertension. He also has asthma and is Hepatitis C positive. You
have not seen James for around six months, and he is now attending a routine
appointment with you.
James had been an IT consultant but is not currently working because of his
medical problems. He has been separated from his wife since 2003.
Because of his renal impairment, he is seen in an advanced chronic kidney
disease clinic and he has recently decided to have haemodialysis as his renal
replacement therapy.
On direct questioning, James reports feeling very tired to the point of weariness,
he says that his memory has been affected recently, he has also had a lack of
interest for his hobbies and is finding it difficult to be able to enjoy everyday
activities such as watching the television or sharing a meal with his family.
On examination
James speaks in short sentences and rarely makes eye contact. Most of his
replies are yes and no and he frequently needs direct questions to prompt
answers. James shows signs of poor hygiene and self care.
Establishing a diagnosis
2.1 Question
What questions can help you to establish if depression is the cause of James
symptoms?
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2.1 Answer
You need to ask James whether during the last month, if he has felt down,
depressed or hopeless. You need to explore the biological symptoms of
depression and assess risk. You need to also ask James about any alcohol
use.
In people with chronic diseases it can be hard to differentiate the symptoms
caused by the chronic disease from depression. Two useful questions 7 to help
with establishing a fuller diagnosis are:
During the last month, have you often been bothered by having little
interest or pleasure in doing things?

James discloses that he has been feeling low for quite for a long period of time.
He explains that he had begun to feel down from around the age of 15, and that
he had experienced frequent periods of physical and emotional abuse as a
teenager. He states that at times he just didnt feel good enough and often
struggled with trying to fit in with the social groups at his school and this left him
often feeling quite isolated.
You suspect that James experiences during his adolescence could be a
significant factor for his current emotional problems.
2.2 Question
What is the best course of action to suggest to James?
These questions are also known as the Whooley questions and can help in case identification.
Page 15 of 85
2.2 Answer
a) You discuss options with James and give him some written information about
depression, and agree to refer James to the psychology department attached to
the advanced chronic kidney disease clinic 8 where he is being treated, for a full
psychological assessment.
b) The psychology team carry out a full assessment of James which establishes
that he has severe depression 9. A psychologist from the team confirms with
you, as James GP, that the treatment plan agreed with him is for a 10-session
course of psychological therapy using cognitive behavioural therapy (CBT) to
help James counter his negative thoughts and his self-critical beliefs.
c) At this point you schedule a follow up appointment with James to discuss due to his diagnosis of severe depression - the benefits of combining his
psychological therapy with an antidepressant.
[Relevant recommendation: (1.5.1.2)]
d) During the consultation, you then explain and explore with James:
any likely side effects there may be for him from taking an SSRI, as well as
any potential interactions with his existing medication, his hypertension, his
asthma and his other physical health problems
his thoughts on the proposed medication and its likely benefits for his
condition. You reassure James that this medication is not addictive
any possible initial side effects and the importance of James taking the
medication as prescribed, the length of time it may take for the full
antidepressant effect to develop, and you emphasise that James will need to
continue the course of tablets beyond the point where his feels his
symptoms have begun to diminish.
If this option were not available locally, then James GP would need to refer him to the single point of
assessment provided within the local primary care mental health team.
9
A PHQ9 would have been used by the psychology team to establish the severity of James symptoms.
Page 16 of 85
e) After this discussion with you, James agrees to begin taking antidepressants,
and sertraline 10 is prescribed, with a initial 14 day supply.
You advise the renal clinic and their psychology team of this additional
treatment.

2.3 Question
What further action could you take?
10
Where an SSRI is being considered for a person with a chronic physical health problem, citalopram or
sertraline should be considered as they have a lower propensity for interactions.
Page 17 of 85
2.3 Answer
a) At the end of the consultation when you prescribed sertraline you offered
James a follow-up appointment for two weeks time. At the follow-up
appointment you are able to discuss James experience so far of taking the
sertraline, any side-effects that he has had and you can answer any further
questions that James may have about his treatment. This appointment enables
you to be able to monitor James symptoms closely, especially regarding any
side effects from the medication.
b) At the end of the consultation, you then agree a subsequent appointment for
James for four weeks time and issue a further prescription.
During this next appointment you are able to follow up with James regarding his
experiences of his medication, as well as to hear about his progress from the
early stages of his CBT therapy, which he has recently started.
c) You then schedule a further four weekly follow-up appointment with James.
As his medicine seems to be effective, monthly appointments are scheduled for
the next six months to enable further monitoring and review of his progress with
the treatment. At the end of this period, the need for sertraline can be reviewed.
[For an overview of the relevant recommendations for James treatment please

view the NICE Depression Pathway].
Page 18 of 85
Case scenario 3: identification (multi-morbidities); Barbara

Presentation
Barbara is 42-year-old woman presenting at your surgery for a routine
appointment. Three years ago she was diagnosed with early stage (stage 3a)
chronic kidney disease associated with hypertension. Her kidney disease and
hypertension are managed by a combination of drugs that includes an ACE
inhibitor, and dietary restrictions. Barbara is complaining of these heads of
mine that she says make her feel poorly, and a discomfort in her back and
abdomen.
Medical history
Her notes show that a previous doctor has prescribed Barbara benzodiazepines
for nervous complaints. You have treated her mother in the past for depression.
On examination
Barbara describes her symptoms in a flat, monotonous voice and looks anxious
and ill at ease. You find that she uses vague phrases such as these heads of
mine without properly describing them. During the consultation she attributes
her symptoms to her chronic kidney disease. Further exploration reveals that
Barbara is describing headaches which she attributes to her kidney problems.
3.1 Question
What else might you look for to help with establishing a diagnosis?
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3.1 Answer
a) Non-verbal cues may be helpful, for example, Barbara may fidget and may
have restless movements. She might avoid eye contact, and her posture might
be collapsed. A persons voice - in this case Barbaras monotonous and
uninflected tone - could also provide another cue to help you as a GP in
establishing a fuller picture of a persons situation.
b) Picking up on Barbara's earlier mention of her feelings could be useful, for
example: You mentioned earlier that your headaches make you feel poorly.
What do you mean by that? Also, try asking Barbara how things are at work
and at home.
c) When you obtain an accurate description of Barbara's head pains she
describes bilateral mild to moderate pain, which feels like a tightening or
pressing (but not throbbing) and you establish that is not aggravated by routine
activities of daily living. The headaches happen about twice a week and based
on this description 11 you diagnose this as an episodic tension-type headache.
You ask Barbara to keep a headache diary should further management be
needed.

3.2 Question
What else could help you to establish a diagnosis?
11
For further information please see the NICE clinical guideline: Headaches: diagnosis and management
of headaches in young people and adults (in development at time of publication).
Page 20 of 85
3.2 Answer
Ask the questions below.
In view of Barbara's worry and restless movements (using the GAD-7):
a) Have you recently been feeling nervous, anxious or on edge?
b) Have you not been able to control worrying?
In view of her flat monotonous voice (using the PHQ-9):
c) Have you recently felt down or depressed for most of the time?
d) Have you recently experienced much less interest or pleasure than is usual
for you?
If there are any positive replies, you will need to investigate further.
Barbara's chronic kidney disease may be responsible for some of her symptoms, and in
such cases it is better to avoid making a diagnosis solely on neurovegetative 12 symptoms
such as poor appetite and loss of weight. It is helpful to ask about symptoms that are
unlikely to be caused by a physical illness, for example asking if she is:
feeling worthless?
feeling inferior to others?
blaming herself for how she feels?
having guilty feelings?
feeling completely hopeless?
(if yes) having thoughts of ending her life?
(if yes) making plans for ending her life?
(and) what stops her from harming herself?

3.3 Question
If Barbara's replies lead you to suspect depression, what should you do next?
12
Neurovegetative signs of depression are the symptoms that affect the patient's functioning: for example,
sleep, appetite and concentration. In order to make a diagnosis of major depression, a clinician will check
for these neurovegetative symptoms, as well as a depressed mood.
Page 21 of 85
3.3 Answer
Ask Barbara how she is feeling, and if she is affected at all by her symptoms,
for example:
have these problems prevented you from doing any of your usual
activities?
(if yes) has this been more than one activity?
(if no) have you been able to carry on with your usual activities, but only
with increased effort?
This additional questioning will help you to establish the severity of Barbara's
depression, and to help with formulating a diagnosis which will then be based
both on the number of depressive symptoms and the extent of any associated
impairment.
Refer to the NICE pathway for Depression in adults for advice on next steps,
treatment options and management for adults with a chronic physical health
problem.
[Relevant recommendations are included within: from the NICE Guideline on

depression (diagnostic criteria); NICE Guideline on Common mental health
disorders (for core principles, identification and assessment); and the NICE
Guideline on Depression in adults with chronic physical health problems (for
chronic minor depression in chronic physical illness)].
Page 22 of 85
Case scenario 4: identification (longstanding anxiety); Fred

Presentation
Fred, aged 45, is a locksmith. He has longstanding and persistent worries that
he has not done his job properly and that someone might get burgled as a
result. He worries he might have given customers the wrong change whenever
they have paid him in cash. Fred informs you that he worries about many things
in his life, and his most common thought is what if? He often imagines the
worst happening and states that when he worries, he often feels sick, has
headaches, feels butterflies in his stomach and is aware of his heart pounding.
Fred often gets hot and sweaty and says his anxiety makes it difficult to
concentrate and do his job or play with his children. He is very distressed by his
constant worrying and feelings of anxiety, and regards it as a sign of weakness.
At the beginning of the consultation with his GP, Fred states he is attending
because of problems with sleeping. But after questioning about how things have
been for him recently, Fred discloses to his GP that he is feeling under
considerable stress.
Medical history
Fred has no medical history of note.
On examination
On examination, no physical problem can be found. Fred looks distressed and
is clearly sweating despite the fact that it is not warm in the GP surgery. The GP
asks Fred how things are for him at work and at home, and Fred mentions that
he has found work a bit difficult recently. He tells the doctor he fears his levels
of stress and anxiety will cause him to make a mistake at work and someone
will get burgled. He says that he worries his stress levels will make him go mad.
Diagnosis
4.1 Question
How should you approach Fred's case and what should your first step be?
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4.1 Answer
a) The GP asks Fred:
Over the past two weeks, how often have you been bothered by either feeling
nervous, anxious, on edge or have you been unable to stop or control your
worrying?
Fred replies that he feels anxious and on edge all of the time, every single day.
b) In response, the GP then asks Fred:
Please could you tell me a bit more about the difficulties your anxiety is causing
for you in terms of how you are functioning in your daily life at work and at
home?
Fred appears hesitant in answering the GPs question, has clasped his hands
together and is looking uncomfortable. The GP attempts to reassure Fred by
telling him it is okay to take his time and that the GP is here to help.
Fred then replies:

I cant tell you how terrible it is to wake up in the morning feeling as though
your head is going to explode and your heart will jump out of your chest. My
mind and body are just overwhelmed with fear and I feel so scared. I cant work
properly and I cant play with the children. I worry I will make a mistake at work
because of this and someone will get burgled. I keep asking my wife if I am
going to go mad with all this stress and worry and its driving her mad! I am
slow at work and people are beginning to notice.
4.2 Question
As Freds GP, what should your next course of action be?
Page 24 of 85
4.2 Answer
a) The GP asks Fred to complete a GAD-7, introducing it with:
Please could you complete this form so I can get a bit more information on the
nature of your worries? It wont take very long, there are only seven questions
and it will help me to work out how best to help you.
Fred completes the GAD-7 questionnaire.
b) The GP then also asks Fred how long he has had these symptoms for.
Fred replies that he has always been a bit of a worrier, but that he feels in the
past year, since the recession really hit, it has got a lot worse.
c) To establish a fuller picture, the GP then asks Fred:
Is there anything else that is relevant that I should know about? For example,
you have just mentioned the recession, are there any particular worries for your
firm at the moment? Do you have any particular money or other worries? 13
The GP then follows this up with:

Have you had any other periods of worry or any mental health problems in the
past?
The GP also asks: I can see from your records you havent got a history of
physical health problems. Have you ever had any help for your anxiety? Has
anyone else in your family ever been a worrier like you? You mentioned some
problems with your wife are you finding it tough to get along with people more
generally?
Fred replies:
I havent really suffered from any other problems like this or had any mental
health problems in the past. I have never had any help I am too ashamed. Its
13
Employment support services are provided by IAPT in many regions. Contact your local IAPT
lead for details of local provision.
Page 25 of 85
not very manly to worry is it? My mum was a terrible worrier I wasnt allowed
out of the house after dark in case I got lost or a stranger took me. I wasnt
allowed on the bus by myself until I was 16! My wife is very tolerant and so are
the children and I can hide the worry from most people so I guess everyone
would think I was fine. Im getting along with people okay on the outside. It is
the inside that is a problem, and that can be really stressful.
Next steps for diagnosis and management
4.3 Question
Fred's GAD-7 score and his background information point to a diagnosis of
generalised anxiety disorder (GAD). With this in mind:
a) When should this be communicated to Fred?
b) What would be the best approach for communicating this to Fred?
Page 26 of 85
4.3 Answer
a) The GP should explain the diagnosis of GAD to Fred and it should be done
straight away, to help Fred begin to understand the disorder. The GP should
then offer effective treatment promptly.
b) In addition, the GP should provide information and education about the
nature of GAD and the options for treatment, including the Understanding NICE
guidance booklet that is available for GAD. Information and education should
be provided verbally and in writing, but if written materials are not available
during the consultation then directing Fred to appropriate websites or other
sources of information and support would be advisable.
NICE has produced a summary of GAD called Understanding NICE guidance
for patients and carers.
NICE has also produced a Guide to self-help resources for generalised anxiety
disorder.

4.4 Question
What should your next steps be?
Page 27 of 85
4.4 Answer
a) The GP should agree an arrangement with Fred that enables the monitoring
of his symptoms and functioning (known as active monitoring) through either
follow-up appointments or telephone consultations.
This is because education and active monitoring may improve less severe
presentations of GAD and avoid the need for further interventions.
b) The GP should provide Fred with some information about anxiety.
c) As Fred has a diagnosis of GAD, his GP should also discuss with him the use
of any over-the-counter medications and preparations, as some of these could
increase his symptoms of anxiety.
Refer to recommendations 1.1.1 to 1.1.6 in Generalised anxiety disorder and
panic disorder (with or without agoraphobia) in adults: management in primary,
secondary and community care (NICE clinical guideline 113) for details of
information and support that should be provided for all people presenting with
GAD, their families and carers.
4.5 Question
During a follow-up appointment, four weeks later, Fred tells you that his
symptoms are not improving. What action should you take?
Page 28 of 85
4.5 Answer
If Freds symptoms do not improve after four weeks of education and active
monitoring, the GP should move to consider step 2 interventions (see appendix)
and discuss the options available with Fred. Specifically, the GP should offer
one or more of the following as a first-line intervention, guided by Freds
preference:
individual non-facilitated self-help
individual guided self-help
psychoeducational groups
[Relevant recommendations for this case scenario include: section 1.3: Step 1:
Identification and assessment of the Common mental health disorders guideline
and recommendations (1.2.12) to (1.2.15) of the Generalised anxiety disorders
guideline].
Further information on the specific treatment and interventions recommended
by NICE can be found on the Generalised anxiety disorders Pathway.
Page 29 of 85
Case scenario 5: Identification and assessment (comorbidities);

Paul
Presentation
Paul is a 52-year-old self-employed builder who has diabetes. He presents to
his GP complaining that he has been feeling increasingly tired for the last 4
months. His sleep is poor and he says he cant be bothered to shave in the
morning. He says that the practice nurse was unhappy with his diabetic control
and his wife has now insisted that he see a doctor.
Medical history
Paul smokes around twelve cigarettes a day, mostly at work, with his mates. He
has hypertension and has been receiving an antihypertensive drug for the last
five years. He takes an oral statin to lower his cholesterol and an oral
antidiabetic drug for his diabetes. He also takes an ACE inhibitor for treatment
of hypertension and prevention of diabetic complications, and aspirin for the
prevention of cerebrovascular events. Paul does not regularly use alcohol, and
reports drinking a couple of pints maximum, if he is out with his mates, after a
football match.
On examination
Paul looks overweight and has a body mass index of 32. When last seen by the
practice nurse his HbA 1c had increased from 8% to 9.2% and his cholesterol
level is 5.8mmol/l. His current blood pressure is 145/85 mm/Hg. He appears low
in mood, is avoiding eye contact and has lost his usual jocular manner. He is
speaking quietly and describes his mood as fed up. He is blaming himself for
not being able to pull himself together.
5.1 Question
As Pauls GP, what should your next steps be?
Page 30 of 85
5.1 Answer
The GP should ask Paul about his appetite and his sleep patterns over the past
month, as this will help to reveal symptoms of any depressive disorders.
Paul informs the GP that he has lost his appetite, and he is finding his eating is
all over the place. He is usually in bed by 10pm, and has no problems with
getting off to sleep but has begun to recently experience sleep disturbance as
he wakes once or twice at night to use the toilet. Paul reports that he has also
recently begun to wake about an hour earlier than usual (at 5am) feeling
stressed, and finds he cannot get back to sleep. The GP then asks Paul if he
felt refreshed on waking in the morning, and he replies that he feels tired and
finds it hard to get out of bed.
5.2 Question
How could you build up a full picture of the impacts on Paul, including those
affecting his psychological functioning?
Page 31 of 85
5.2 Answer
a) The GP asks Paul how his concentration has been over the last month or so,
and for example, whether he is able to concentrate on reading a newspaper
(these questions will help to test Pauls psychological functioning).
Paul feels his concentration is okay, and he is able to read the headlines of the
newspaper, but doesnt read much more because he feels there is too much
bad news in the papers.
b) The GP then asks Paul if he can test his concentration, by asking him to
name todays date, and his own date of birth. Paul is able to correctly name his
date of birth and the month for todays date, but appears to be struggling to
identify the actual date within the month.
5.3 Question
What risk factors should you consider with Paul?
Page 32 of 85
5.3 Answer
a) The GP asks Paul if he has had any suicidal thoughts, for example, has he
ever wished when he went to bed at night that he would never wake up. The GP
also asks Paul directly about whether he has ever thought of harming or killing
himself. Paul is adamant that he loves his wife and children too much to do that
to them, and confirms that he has never had any ideas or plans to harm himself.
b) The GP also asks Paul if there have been any problems with his diabetes
medication, as he has noticed his diabetes is not as well controlled as usual.
Paul states that he is still taking his medication, but that he has been a bit
forgetful regarding taking it over the past six weeks, and has ended up skipping
some doses as a result.
c) The GP also asks Paul if he is still smoking, and Paul confirms he is still
smoking about twelve cigarettes a day, but he feels too stressed to stop at the
moment.
[Relevant recommendations: this scenario is based on recommendations from
the following NICE guidelines: Depression: the treatment and management of
depression in adults. NICE clinical guideline 90 (2009); and Depression in
adults with a chronic physical health problem: treatment and management.
NICE clinical guidance 91 (2009), Type Two Diabetes: clinical guideline for the
management in primary and secondary care (update). These recommendations
are featured within the NICE Pathways for Depression, and for Diabetes
treatment and management].

5.4 Question
What would your next steps be in establishing a diagnosis for Paul?
Page 33 of 85
5.4 Answer
The GP asks Paul some further questions about the management of his
diabetes and whether - apart from the practice nurse - he has seen anyone else
about it.
Paul confirms he has had appointments with the diabetic nurse at the surgery
every six months and thinks he last saw her three months ago and that he has a
target of 7.5% for his HbA 1c .
The GP probes further, to try and discover why Paul thinks his HbA 1c has risen
to 9.2%. Paul confirms that over the past month he has often forgotten to take
his medicine during the day. He then admits that he has also struggled with
keeping to his diet plan and has had a few days in a row where he has been for
all-day breakfasts with the lads from the building site at lunchtime.
The GP explains that because of Pauls current weight, his HBA1c and the level
of his cholesterol that if he met with the practice nurse at this point it may trigger
an intensification of his treatment.
The GP thinks that an escalation in Pauls diabetes treatment could potentially
risk denting his self-esteem at this point in time, and it could also introduce
further medicines whereas behaviour change support may actually help Paul to
get his diabetes management back on track.
As Paul had managed his diet previously, his GP encourages him to set some
realistic goals for his diet for the next fortnight, for example by trying to avoid the
caf for at least a couple of days a week, and if he does go to try and opt for a
healthier option. He also asks Paul to keep a food diary.
5.5 Question
What else could you ask, as Pauls GP to help establish a clearer picture of his
psychological functioning?
Page 34 of 85
5.5 Answer
a) The GP asks Paul if he has ever suffered from depression, but Paul doesnt
think that he has. The GP says to Paul that he wonders if he is experiencing
symptoms of depression, and asks him what he thinks about this. Paul states
that his wife had suspected this, and that is why she had encouraged him to
visit the GP.
b) The GP asks Paul if his work has been affected since he has been feeling
this way and Paul confirms that although he is still working he is a builder, and
he says that work is becoming scarce - he is often feeling really tired at work 14.
c) The GP asks Paul about his home life, and whether the way he has been
feeling recently may have affected things at all. Paul discloses that his wife has
seemed annoyed with him at times, as he is often sitting around and she says it
is like he is moping all the time and he cant even be bothered to go to watch
the football with his friends anymore.

Question 5.6
As Pauls GP, how should you negotiate the diagnosis with him?
14
Employment support services are provided by many local IAPT services. Contact your local
IAPT lead for detail of any services provided within your area.
Page 35 of 85
Answer 5.6
a) The GP informs Paul that from what he has mentioned so far, it appears that
Paul is moderately depressed, that it seems to be beginning to affect his work
and how he feels at home, and that this could also be having a knock-on effect
on his diabetic control. He asks Paul what he thinks about this diagnosis and
Paul replies that he feels okay to take any actions the GP recommends,
especially as he can see that the depression is now affecting his relationship
with his wife.
b) The GP gives Paul some leaflets on depression so that he can understand it
better, and asks Paul if he would like to be referred for counselling from a
therapist who can see him at the surgery. Paul agrees to this referral, and says
he thinks it would be good to start to try and tackle his symptoms.
c) The GP also asks if Paul would like to attend a follow-up appointment with his
wife, so that they can together explain Pauls issues and his planned treatment.
Paul agrees to this course of action.
Next steps for treatment
Question 5.7
What would the best approach be for both the management of Paul's diabetes
and the treatment of his depression?
Page 36 of 85
Answer 5.7
a) The GP makes a follow-up appointment to see Paul and his wife together in
two weeks time so that they can explain to her what is happening with Paul, his
plans for treatment and can answer any questions she may have.
b) The GP also asks Paul to complete a PHQ-9 questionnaire explaining that
it is so Pauls progress with his depression symptoms can be monitored.
Pauls PHQ-9 score is 14 which equates to moderate depression. His GP
explains to him that this score, along with the other factors they have discussed
today indicates that he is moderately depressed.
c) Towards the end of the consultation the GP makes a referral for Paul to the
surgerys IAPT therapist and reminds him of his follow-up appointment with the
GP in two weeks time.
d) The GP also asks Paul to let him know if things get any worse, and to come
back and see him straight away if they do.
At the end of the consultation Paul asks the GP whether he thinks he needs
tablets for his symptoms of depression. The GP asks Paul why he suggested
this and they discuss his symptoms again and how to manage them. They
agree that Paul will continue to see the GP regularly in order to monitor things.
[Relevant recommendations: please refer to the stepped care model in the
appendix of this document for details of recommended treatments].
National Institute for Health and Clinical Excellence (2011) Commissioning
stepped care for people with common mental health disorders. NICE
commissioning guide 41. London: NICE.
Page 37 of 85
Case scenario 6: Assessment (criminal justice system); Dan

Presentation
Dan is a 32-year-old man presenting with shoulder pain. He has not been seen
in the surgery for a couple of years and in passing mentions poor sleep,
annoyance about his benefits, and dissatisfaction with his accommodation. It
quickly becomes clear that the main problem affecting Dan is mental health
related, and that his shoulder pain is related to a minor injury he sustained two
or three weeks ago which is already resolving itself. A brief history shows that
he has symptoms which fulfil the criteria for both anxiety disorder and
depression. When asked how he had been in previous months he seems a little
uncertain how to answer, and then admits that he has been in prison. On further
questioning, Dan informs you that he was convicted for assault with ABH (actual
bodily harm) and resisting arrest.
Medical history
Dan was last seen in the surgery two years ago for a couple of minor
complaints and his computer records go no further back. He sees himself as
always having been well, but admits that he did see some kind of counsellor or
psychologist at the age of about 10 years old.
On examination
Dan presents as reasonably smartly dressed with new casual clothes and is
cleanly shaven. He is alert but seems wary.
6.1 Question
How can you balance the need to get a more detailed history with a busy
surgery schedule and a concern that Dan may not return?
Page 38 of 85
6.1 Answer
a) You may not be able to conduct a full assessment within a routine ten minute
consultation, but as much as possible must be done to ensure that Dan
engages. Distrust is likely to be a significant issue for Dan, and he may not want
to admit that he has a mental health problem, so initiating discussion about his
mental health could be difficult. It is likely though that people in Dan's position
may want to talk and discuss their problems, even if it may be difficult to accept
a potential mental health diagnosis. Your initial questioning shows that Dan may
be experiencing symptoms that could point to depression, anxiety and a number
of other mental health problems. It is important to talk with Dan about alcohol
and drugs.
b) It will be critical to overcome issues of distrust by showing that you have
listened, that you care and that you would be willing to see Dan again. Even if
as a practitioner you feel limited in the help you can provide, just showing that
you can take time is an important first step. It is also important to set up a
further, possibly extended, appointment within the next couple of weeks.
It would be worth also asking Dan where he is living, if he is in stable
accommodation and if he is happy to give you a phone number for him. This
can help to show your interest and concern for Dan's welfare, and it also allows
you to contact Dan if he does not return for the following appointment.

6.2 Question
It is clear that there are likely to be a number of other diagnoses underlying the
initial presentation. How can you prioritise your investigations?
Page 39 of 85
6.2 Answer
Dan mentions a difficult childhood which included witnessing physical violence
from his father towards his mother, and a resulting placement in residential
care. He later had a stable foster placement, and was then able to settle more
in school. There are likely to be a number of significant background factors for
Dan that may include trauma and abandonment from his childhood, and current
problems such as social isolation, or problems linked to relationships, issues
with obtaining employment/training as well as insecure accommodation.
Firstly, using validated screening questions to look for other comorbidities such
as post-traumatic stress disorder (PTSD), eating disorders, obsessive
compulsive disorder (OCD), and to rule out psychosis or previous manic
episodes will be helpful. Explore any aligned areas, such as whether hazardous
or harmful drug and alcohol use is used as a coping mechanism. Although
substance misuse is considered as a separate entity within the DSM 15,
evidence suggests that ongoing hazardous or harmful drug and or alcohol use
can be used as a form of self-medication for underlying mental health problems.
Comorbidity between these can be very common. Therefore a current and past
drug and alcohol history will be useful, with a particular emphasis on exploring
the rationale for any ongoing drug and alcohol use in terms of symptom
management.
Secondly, an assessment of personality dysfunction is important. Underlying
traits to look for include dependence, being avoidant, and potential antisocial
factors such as a lack of empathy. Consider also traits of borderline personality
disorder such as chronic feelings of emptiness, rapid mood changes in
response to minor situations and repeated difficulties with close relationships.
15
Diagnostic and Statistical Manual of Mental Disorders http://www.psyweb.com/DSM_IV/jsp/dsm_iv.jsp
Page 40 of 85

6.3 Question
How can you resolve the issue of comorbidity and decide which issue to
address first?
Page 41 of 85
6.3 Answer
a) Use sensitive questioning to investigate Dan's past history, to discover the
extent of both his depression and anxiety, including the types of anxiety he has
experienced, in order to work out whether anxiety follows the depression or vice
versa.
b) Consider whether Dan's problems could be primarily related to a personality
disorder, and if so whether he might meet the criteria for support from a local
specialist team for people with personality disorders.
c) Consider whether any substance misuse is likely to prevent engagement in
treatment or make medication problematic.
d) Although you may schedule several appointments with Dan, it is worth
considering that he may expect some form of action at the end of the first
consultation.
6.4 Question
How can you ensure consideration of Dans social goals is met, whilst you are
establishing a symptom profile and diagnosis?
Page 42 of 85
6.4 Answer
a) This is a key issue when identifying or treating psychological issues.
Although the evidence is limited for this approach, it could be helpful to consider
Dans mental health problems as being a culmination of his social problems,
any biochemical abnormalities he may have and his symptom clusters. It may
not be helpful to separate these out for him, as he is clearly experiencing
anxiety.
Considering the multiple factors that may be impacting on Dan's emotional and
physical wellbeing such as any psychological symptoms, social situation
factors, diagnosis and Dans individual personal and social goals and his
strengths may help to develop a more coherent treatment plan. A full
assessment may need to take place over a number of consultations, and while
Dans diagnosis is a key part of this, it will not be the sole factor that will help
inform any decisions about his agreed plan of treatment.

b) Further questioning reveals that Dan is using alcohol to manage his anxiety,
low mood and sleep problems. He feels that his anxiety is linked to meeting
people, who he sees as often looking down on him. During the consultation it
becomes clear that Dan is aware that alcohol has not helped his mood, but he
still reports drinking significantly for two or three evenings each week in the last
fortnight in order to reduce anxiety and the intolerable suicidal thoughts that he
had.
c) As Dan has mentioned having suicidal thoughts, you ask him directly about
these, to try and establish the level of risk that they may pose for him and also
about any protective factors. You then:
ask Dan about sources of social support he currently has in his life, and if
he is aware of sources of help that are available
Page 43 of 85
you telephone the local mental health crisis team to make an urgent
referral for Dan (you do this at the end of the consultation, whilst Dan is
still in the consultation room with you)
you provide Dan with details of local and national sources of help
including crisis telephone numbers, such as the Samaritans
you encourage Dan to get back in contact with you at the surgery if he
feels that his situation deteriorates any further
you monitor Dans physical health during any subsequent consultations 16
d) Dan appears to also have low-level symptoms of PTSD as he has recounted

feelings of irritability, difficulties with his concentration and regular sleep
disturbance. He also mentions problems with several close relationships which
combined with the other factors above - could point you to consider a
personality disorder.
e) Having spent an 18-month period in prison, Dan is under the supervision of
the probation service and is getting support from a probation officer whom he
says he likes and he has a good relationship with, partly because he makes a
point of checking in with Dan prior to making any decisions on his case.
Dan's main concerns are to get back in touch with his children and to find a job.
He has trained as a plumber and had previously served in the army, so there
were times in his life when he had proved to himself that he can achieve things.
6.5 Question
How can you approach the issue of information sharing across agencies with
Dan?
16
Management of self-harm and coordination of care in primary care Self-harm: longer-term management.
NICE clinical guideline 133 (2011)
Page 44 of 85
6.5 Answer
Most people, including people who have been in prison, will agree to
information on them being shared if the reasons for it are fully explained and
they are told who will be involved in the information exchange.
Putting this into practice will require sensitive handling, for example by asking
Dan if he is happy for medical issues to be discussed with specific agencies
such as the probation service, and for this to be documented in his medical
records. You can then ask the other agency involved, for example, the
probation service, to set up similar arrangements for you.

6.6 Question
How can you best manage a referral for Dan to an anxiety support service,
given both his anxiety and his use of alcohol?
Page 45 of 85
6.6 Answer
Dans referral will depend on what local services are available, and their
protocols. Given that alcohol is not being used by Dan on a daily basis and is
primarily used for relieving his symptoms of anxiety, there may be a good
argument for treating his anxiety first and to incorporate simple measures
regarding alcohol consumption within an overall management plan for anxiety.
As Dan's GP you could be in a challenging situation, as he may be excluded
from a local anxiety support service if his alcohol use is considered to be a
significant problem.
A strong case may have to be made for Dan to access a local anxiety support
service, based on the fact that he meets the criteria for support, it is the main
problem he wants to address, and it is preventing him from achieving his goals.
You may also find a similar problem when attempting to refer Dan to specialist
services, if he is identified as having a personality disorder 17.
It would be helpful if you could also offer Dan basic advice about alcohol.
Raising the issue as Dan's GP can also help to increase his feeling of support
and/or your interest in his care. NICE pathway on alcohol-use disorders
6.7 Question
Should you also attempt to address Dan's PTSD?
17
NICE has produced guidance on antisocial personality disorder and borderline personality disorder
Page 46 of 85
6.7 Answer
Your actions will depend on the severity of Dan's PTSD symptoms, how much
they are affecting him, the extent of his alcohol use18 and whether he could
tolerate the therapy directed at his traumatic memories at this point in time 19.
To establish a clearer picture 20, you ask Dan if he thinks any of his symptoms,
such as his sleep disturbance, are linked to any specific events from the past.
You then ask Dan if he has ever experienced a traumatic event, for example,
during his time in the army.
Supporting information the NICE PTSD guideline recommends:

GPs should take responsibility for the initial assessment and coordination of care of
people with PTSD in primary care and determine the need for emergency medical or
psychiatric assessment.
Ensure that assessment is comprehensive, includes risk assessment, asks about
any re-experiencing (including flashbacks and nightmares) or hyperarousal (including
exaggerated startle response or sleep disturbance) and addresses a persons
physical, psychological and social needs.
People with PTSD should be provided with information on effective treatments and
support services and their preferences for treatment should be taken into account.
Because of Dans comorbidities it is likely that he will need an assessment from
an experienced mental health practitioner to evaluate the relative importance
and impact of his anxiety, depressive and PTSD symptoms.
6.8 Question
How can you try to ensure continuity and follow-up care for Dan?
18
Significant drug or alcohol problems should be treated prior to commencing treatment for PTSD.
Only provide trauma-focused psychological treatment when the patient considers it safe to proceed.
20
The NICE PTSD Pathway covers the assessment, treatment and management of PTSD symptoms.
19
Page 47 of 85
6.8 Answer
a) As Dans GP, gaining his trust will be essential and you may have to avoid
the use of mental health language or labels that may imply a stigma, as well as
demonstrating that you take his opinions seriously. Dans GP record will provide
a useful coordinating point and as his GP you should ensure that all reports,
referrals or progress are included.
b) You agree and book a series of appointments with Dan, initially running on a
weekly, then fortnightly basis for the first few weeks which will provide an
opportunity for you to monitor Dans mood, his progress and any suicidal
feelings he may have. You explain that this will provide an opportunity for you to
monitor his progress, and for him to ask any questions that may arise once his
treatment plan has been established.
c) An agreement regarding information sharing between the different teams
working with Dan will be needed, including the non-medical teams. People
particularly dont like to retell their story repeatedly, so establishing agreement
(ideally written) outlining the goals agreed with Dan and providing clarity on the
responsibilities for care and monitoring for each of the agencies involved will be
important. As Dan is likely to need support from more than one agency, it is
important that services work together around Dan's needs and wishes and dont
need him to negotiate the barriers and boundaries between them.
At times there can be issues with access to services for people that have
problems across a number of diagnostic domains and who may not reach the
diagnostic threshold in any one particular area, but could still be experiencing
major problems. In such cases, it is helpful if specialist services are able to
make decisions based on a holistic assessment and approach for the
person, rather than relying on diagnostic criteria alone.
Patient resources - PTSD

Royal College of Psychiatrists: Post-traumatic Stress Disorder leaflet
Mind: Understanding post-traumatic stress disorder
NHS Choices: Post traumatic stress disorder
Page 48 of 85
Case scenario 7: psychoeducation and active monitoring;

Jerome
Presentation
Jerome is a 35-year-old welder who lives with his partner and two children aged
3 and 5 years. Jerome has come to see you at your surgery as he is feeling
tired all the time.
Medical history
Jerome has a history of anxiety and depression. He joined your surgery 5 years
ago, at which time he was taking sertraline for moderately severe depression
and associated panic attacks. This was prescribed by his previous GP. The
sertraline was effective and Jerome stopped taking the medication after 6
months of treatment. He has not returned to the surgery since that time.
Jerome is otherwise physically fit and well and is not prescribed any medication.
On examination
Jerome describes a lack of drive and energy for the past six weeks. He feels
stressed at having to face his job but is still going to work. Jerome admits trying
to cope with disrupted sleep patterns by drinking more alcohol than usual during
the past fortnight. He is now drinking 3 pints of beer every night instead of only
twice per week as he used to. His physical examination is normal but he
appears in low mood.
7.1 Question
You suspect depression. What would you do to investigate this?
Page 49 of 85
7.1 Answer
a) You should ask Jerome the following questions:
During the last month, have you often been bothered by having little interest
or pleasure in doing things? 21
b) If Jerome answers yes to either question then this should be followed up

using a validated scale and the 9-item Patient Health questionnaire (PHQ-9) or
Hospital Anxiety and Depression scale would be appropriate.
c) As part of the consultation you should explore possible life triggers for
Jeromes depressive feelings and the functional impact that these are having on
Jeromes life, as well as the risk of self-harm or suicide.
d) You should compare Jeromes current presentation with any record on his
notes of his previous presentation (when he had been diagnosed with
moderately severe depression).
[Relevant recommendations include: (1.3.2.1, (1.3.2.2), (1.3.2.3) and (1.3.2.9)].
Jerome scores 11/27 on the PHQ-9 and he has no thoughts of self-harm and is
still functioning at work and home with his family.
As a result you diagnose a mild depressive episode. However, there is also
associated anxiety and excess alcohol use.
7.2 Question
What should your next step be?
21
These questions are also known as the Whooley questions.
Page 50 of 85
7.2 Answer
a) You should use the step 1 interventions [NICE stepped care model] of active
monitoring and psychoeducation, providing information and leaflets or weblinks
on depression and discuss some effective approaches for Jerome to use to
manage his depressive feelings. In addition, you should provide information
about both depression and the role that excess alcohol use has in exacerbating
a depressed mood, as well as its contribution to poor sleep. Written information
and web links could be used to supplement the information that you provide to
Jerome.
b) You should advise and collaboratively agree with Jerome that he reduces his
alcohol intake to below 21 units weekly, or to cut alcohol out completely 22.
c) Jerome should be asked to come back in two weeks so that you can
reassess the effect on his mood.
[Relevant recommendations include: (1.3.2.8, (1.4.1.5) and (1.4.1.6)].
Leaflets on depression and alcohol use are available from the Royal
College of Psychiatrists website

Jerome returns to see you after 2 weeks. He reports that with support from his
partner, he has significantly reduced his alcohol use to around four units per
week. However, he has found that his mood is no better.
7.3 question
What should you now advise?
22
NICE Pathway Alcohol use disorders
Page 51 of 85
7.3 Answer
a) Follow the step 2 interventions (step 2 and 3 tables included in appendix).
b) Discuss Jeromes use of alcohol, and advise him to try and continue to
reduce his alcohol use aiming to reach abstinence from alcohol.
c) Discuss the treatment options with Jerome, taking into account his
preferences and previous response to treatment. These include:
individual facilitated self-help based on the principles of cognitive
behavioural therapy (CBT)
computerised CBT
a structured group physical activity programme
antidepressants
d) As this is a recurrence of depression and Jerome previously had a good

response to sertraline, he could restart medication and continue for 6 months
after recovery (alone or in conjunction with the treatment options above).
e) You should outline the principles of CBT and offer an information leaflet/web
link on CBT.

Jerome chooses individual facilitated self-help using CBT, and agrees to return
to see you to reconsider talking sertraline if non-drug approaches are not
effective.
7.4 Question
Who should you now refer Jerome to for his treatment?
Page 52 of 85
7.4 Answer
You should refer him (depending on local services) to either:
A primary care mental health worker providing services to your practice
A psychological well-being practitioner who offers low-intensity interventions

as part of the local IAPT service.
[Relevant recommendations: (1.4.1.1) to (1.4.1.4), (1.4.2.1), (1.4.2.3)].
Guided self-help at step 2 (and above) can make use of a mixture of face-to-face professional
input, information leaflets, CBT computer programmes and books.
The Royal College of Psychiatrists information leaflet on CBT:
Get the best from your medicines: your wellbeing in mind, from Norfolk and Suffolk
Foundation Trust a web resource using a question and answer approach to provide
information on over 110 medicines used in mental health treatments.
Free web-based CBT self-help programmes for depression and anxiety:
www.livinglifetothefull.com and http://moodgym.anu.edu.au
Popular self help books for depression that use CBT Principles:
Greenberger, D and Padesky, C A (1995), Mind over mood. New York: Guilford
Williams, C (2001) Overcoming Depression: a Five Areas Approach. London: Arnold
Further management
a) Over the next 2 months, Jerome receives a mixture of face-to-face and
phone consultations as part of his low-intensity treatment plan. This also means
he does not have to miss work.
b) Jeromes treatment includes the following interventions: explanation;
monitoring of risk and alcohol consumption; activity scheduling and goal setting;
challenging of unhelpful and extreme thinking; and written 'homework' diaries.
c) Over time, Jeromes depression and associated anxiety resolves. He also
creates a written Staying Well (relapse prevention) plan with his mental health
worker for the future.
Page 53 of 85
Case scenario 8: Review (social care); Violet

Presentation
Violet is 84 years old. She has been in a residential home for four months
following time in hospital with a fractured femur after a fall. She is a widow and
her only visitor has been her younger brother, who suffered a stroke six weeks
ago and has not been able to visit her since. Violet has become increasingly
quiet and withdrawn. The care staff report that she is not eating and is staying in
her room much of the time. The GP is asked to visit Violet because her weight
has dropped by 4 lb in 1 month.
Medical history
Violet has Type 2 diabetes and hypertension which have been reasonably well
controlled. She is partially sighted because of macular degeneration and has
widespread joint pains from osteoarthritis.
On examination
The GP finds Violet to be alert and oriented. She looks sad and gets tearful
when discussing her feelings with the GP. She admits she is very lonely since
her brother stopped coming to see her and is worried that he may never be fit
enough to come again. She says that she is sleeping poorly, has lost her
appetite and cant be bothered to sit with other people in the care home she
says they all get on my nerves. She denies being anxious or panicky and says
she has never drank alcohol. Importantly, Violet says she does not feel like
harming herself, but that she does wish that she will just not wake up one
morning. The GP conducts a PHQ-9 with Violet, and her score is 20. A physical
examination (including chest and abdomen) is normal, her BP is 146/82 and a
dipstick urine test is negative.
8.1 Question
What should your next steps be?
Page 54 of 85
8.1 Answer
a) The GP should suggest to Violet that she might be depressed and that her
symptoms do indicate this, they should also explain that it happens to many
older people and ask what she feels about that. The GP should discuss
possible treatment options and explore her views about talking treatments
and/or antidepressants.
b) Depending on Violets wishes, the GP should either refer her to the primary
care mental health team 23, or offer an appropriate antidepressant. Another
appointment should be offered to Violet by the GP for about two weeks time.
c) The GP should discuss with a member of staff in charge at the care home
(with Violets consent) what the problems are and how the staff could help to
encourage Violet to participate in activities in the care home. The GP should
also try to obtain a collateral history from the care home staff.
d) The GP needs to be aware of the local referral pathways for primary care
mental health services. In addition, they should be aware that Violet's low mood
might be the result of poor control of her diabetes, or another medical condition
particularly as she has recently lost weight. The GP should take blood for
glucose, HbA1C, urea and electrolytes, full blood count, and thyroid function
tests.
[Relevant recommendations include: (1.3.2.3), (1.3.2.6), (1.3.2.8), (1.3.2.9),

(1.4.1), (1.4.1.2), (1.4.1.3)].
23
Primary care mental health teams will often provide assessment and a range of short-term
psychological treatments, interventions and support. These services may be delivered as part of
the national Improving Access to Psychological Therapies (IAPT) programme.
Page 55 of 85
'Lets respect' toolkit for care homes
http://www.nmhdu.org.uk/news/lets-respect-toolkit-for-care-homes-published/
Age UK: Depression in later life: Down but not out (web page)
http://www.ageuk.org.uk/get-involved/campaign/depression-in-later-life-downbut-not-out/
Age UK: Depression in later life, Resources

A series of downloadable leaflets that includes spotting the signs of and advice
on coping with depression http://www.ageuk.org.uk/getinvolved/campaign/depression-in-later-life-down-but-not-out/resources/
Feeling Blue, an interactive workbook for older people with depression to
support them discussing their symptoms with their GP
http://www.ageuk.org.uk/Global/Campaigns/Feeling%20Blue%20DBNO%20Bo
oklet.pdf
RCGP: Mental Health in Older People
online module http://elearning.rcgp.org.uk/mod/forum/discuss.php?d=36
Management of depression in older people: why this is important in primary
care (February 2011) a factsheet from the Royal College of General
Practitioners, Royal College of Psychiatrists, and others
http://www.rcgp.org.uk/pdf/NMH_10095_OPMH%20%20depression%20%20Fe
b%202011.pdf

8.2 Question
As Violets GP, what should you do at the review visit in two weeks?
Page 56 of 85
8.2 Answer
a) The GP should ask Violet how she is and get an update on her collateral
history from the care home staff. The PHQ-9 questionnaire should be repeated.
b) If Violet has agreed to try antidepressants, then a discussion regarding the
period of time it will take for the medication to become fully effective, the likely
duration of treatment any side effects is important. Agreement should be tried to
be reached with Violet that she will take the tablets for at least six months.
c) If Violet had previously declined antidepressants, and her PHQ-9 score is still
high, then the GP should discuss whether antidepressants would now be
appropriate and acceptable.
d) If Violet was referred for a talking treatment, the GP needs to ensure that this
referral was received by the primary care mental health service and give Violet
and the staff at the care home an indication of when she can be expected to be
seen.
e) The GP should also discuss with staff at the care home and with Violet how
positive support can be given to her within the home, for example enabling her
to phone her brother.
[Relevant recommendations include: (1.4.1) and (1.5)].
Page 57 of 85
Related NICE recommendations

CG 123 Common mental health disorders: identification and
pathways to care
1.1 Improving access to services
1.1.1.1 Primary and secondary care clinicians, managers and commissioners
should collaborate to develop local care pathways (see also section 1.5) that
promote access to services for people with common mental health disorders by:
supporting the integrated delivery of services across primary and

secondary care
having clear and explicit criteria for entry to the service
focusing on entry and not exclusion criteria
having multiple means (including self-referral) to access the service
providing multiple points of access that facilitate links with the wider
healthcare system and community in which the service is located.
1.1.1.2 Provide information about the services and interventions that constitute
the local care pathway, including the:
range and nature of the interventions provided
settings in which services are delivered
processes by which a person moves through the pathway
means by which progress and outcomes are assessed
delivery of care in related health and social care services.
1.1.1.3 When providing information about local care pathways to people with
common mental health disorders and their families and carers all healthcare
professionals should:
Page 58 of 85
take into account the person's knowledge and understanding of mental

health disorders and their treatment
ensure that such information is appropriate to the communities using the

pathway.
1.1.1.4 Provide all information about services in a range of languages and

formats (visual, verbal and aural) and ensure that it is available from a range of
settings throughout the whole community to which the service is responsible.
1.1.1.5 Primary and secondary care clinicians, managers and commissioners
should collaborate to develop local care pathways (see also section 1.5) that
promote access to services for people with common mental health disorders
from a range of socially excluded groups including:
black and minority ethnic groups
older people
those in prison or in contact with the criminal justice system
ex-service personnel.
Identification
1.3.1.1 Be alert to possible depression (particularly in people with a past history
of depression, possible somatic symptoms of depression or a chronic physical
health problem with associated functional impairment) and consider asking
people who may have depression two questions, specifically:
During the last month, have you often been bothered by having little interest
or pleasure in doing things?
If a person answers 'yes' to either of the above questions consider depression

and follow the recommendations for assessment (see section 1.3.2).
Page 59 of 85
1.3.1.2 Be alert to possible anxiety disorders (particularly in people with a past

history of an anxiety disorder, possible somatic symptoms of an anxiety disorder
or in those who have experienced a recent traumatic event). Consider asking
the person about their feelings of anxiety and their ability to stop or control
worry, using the 2-item Generalized Anxiety Disorder scale (GAD-2; see
appendix D).
If the person scores three or more on the GAD-2 scale, consider an
anxiety disorder and follow the recommendations for assessment (see
section 1.3.2).
If the person scores less than three on the GAD-2 scale, but you are still
concerned they may have an anxiety disorder, ask the following: 'Do you
find yourself avoiding places or activities and does this cause you
problems?'. If the person answers 'yes' to this question consider an anxiety
disorder and follow the recommendations for assessment (see section
1.3.2).
1.3.1.3 For people with significant language or communication difficulties, for

example people with sensory impairments or a learning disability, consider
using the Distress Thermometer24 and/or asking a family member or carer
about the person's symptoms to identify a possible common mental health
disorder. If a significant level of distress is identified, offer further assessment or
seek the advice of a specialist 25.
Assessment
1.3.2.1 If the identification questions (see section 1.3.1) indicate a possible
common mental health disorder, but the practitioner is not competent to perform
a mental health assessment, refer the person to an appropriate healthcare
professional. If this professional is not the person's GP, inform the GP of the
referral.
24
The Distress Thermometer is a single-item question screen that will identify distress coming from any
source. The person places a mark on the scale answering: 'How distressed have you been during the past
week on a scale of 0 to 10?' Scores of 4 or more indicate a significant level of distress that should be
investigated further. (Roth AJ, Kornblith, Batel-Copel L, et al. (1998) Rapid screening for psychologic
distress in men with prostate carcinoma: a pilot study. Cancer 82: 19048.)
25
Adapted from 'Depression' (NICE clinical guideline 90).
Page 60 of 85
1.3.2.2 If the identification questions (see section 1.3.1) indicate a possible

common mental health disorder, a practitioner who is competent to perform a
mental health assessment should review the person's mental state and
associated functional, interpersonal and social difficulties.
1.3.2.3 When assessing a person with a suspected common mental health
disorder, consider using:
a diagnostic or problem identification tool or algorithm, for example, the
Improving Access to Psychological Therapies (IAPT) screening prompts
tool 26
a validated measure relevant to the disorder or problem being assessed, for

example, the 9-item Patient Health Questionnaire (PHQ-9), the Hospital
Anxiety and Depression Scale (HADS) or the 7-item Generalized Anxiety
Disorder scale (GAD-7) to inform the assessment and support the
evaluation of any intervention.
1.3.2.4 All staff carrying out the assessment of suspected common mental
health disorders should be competent to perform an assessment of the
presenting problem in line with the service setting in which they work, and be
able to:
determine the nature, duration and severity of the presenting disorder
take into account not only symptom severity but also the associated
functional impairment
identify appropriate treatment and referral options in line with relevant NICE
guidance.
1.3.2.5 All staff carrying out the assessment of common mental health disorders
should be competent in:
relevant verbal and non-verbal communication skills, including the ability
to elicit problems, the perception of the problem(s) and their impact,
26
For further information see 'The IAPT Data Handbook' Appendix C: IAPT Provisional
Diagnosis Screening Prompts.
Page 61 of 85
tailoring information, supporting participation in decision-making and

discussing treatment options
the use of formal assessment measures and routine outcome measures in

a variety of settings and environments.
1.3.2.6 In addition to assessing symptoms and associated functional

impairment, consider how the following factors may have affected the
development, course and severity of a person's presenting problem:
a history of any mental health disorder
any past experience of, and response to, treatments
the quality of interpersonal relationships
a family history of mental illness
a history of domestic violence or sexual abuse
employment and immigration status.
If appropriate, the impact of the presenting problem on the care of children and
young people should also be assessed, and if necessary local safeguarding
procedures followed.
1.3.2.7 When assessing a person with a suspected common mental health
disorder, be aware of any learning disabilities or acquired cognitive
impairments, and if necessary consider consulting with a relevant specialist
when developing treatment plans and strategies.
1.3.2.8 If the presentation and history of a common mental health disorder
suggest that it may be mild and self-limiting (that is, symptoms are improving)
and the disorder is of recent onset, consider providing psychoeducation and
active monitoring before offering or referring for further assessment or
treatment. These approaches may improve less severe presentations and avoid
the need for further interventions.
1.3.2.9 Always ask people with a common mental health disorder directly about
suicidal ideation and intent. If there is a risk of self-harm or suicide:
Page 62 of 85
assess whether the person has adequate social support and is aware of
sources of help
arrange help appropriate to the level of risk (see section 1.3.3)
advise the person to seek further help if the situation deteriorates.
Antenatal and postnatal mental health

1.3.2.10 During pregnancy or the postnatal period, women requiring
psychological interventions should be seen for treatment normally within 1
month of initial assessment, and no longer than 3 months afterwards. This is
because of the lower threshold for access to psychological interventions during
pregnancy and the postnatal period arising from the changing riskbenefit ratio
for psychotropic medication at this time 27.
1.3.2.11 When considering drug treatments for common mental health disorders
in women who are pregnant, breastfeeding or planning a pregnancy, consult
'Antenatal and postnatal mental health' (NICE clinical guideline 45) for advice
on prescribing.
Risk assessment and monitoring
1.3.3.1 If a person with a common mental health disorder presents a high risk of
suicide or potential harm to others, a risk of significant self-neglect, or severe
functional impairment, assess and manage the immediate problem first and
then refer to specialist services. Where appropriate inform families and carers.
1.3.3.2 If a person with a common mental health disorder presents considerable
and immediate risk to themselves or others, refer them urgently to the
emergency services or specialist mental health services.
1.3.3.3 If a person with a common mental health disorder, in particular
depression, is assessed to be at risk of suicide:
take into account toxicity in overdose, if a drug is prescribed, and
potential interaction with other prescribed medication; if necessary, limit
the amount of drug(s) available
27
Adapted from 'Antenatal and postnatal mental health' (NICE clinical guideline 45).
Page 63 of 85
consider increasing the level of support, such as more frequent direct or

telephone contacts
consider referral to specialist mental health services.
Page 64 of 85
Stepped care: step 2 treatment interventions table
Step 2 Treatment and referral advice

Subthreshold symptoms and mild to moderate common mental health disorders
Disorder
Depression
persistent
subthreshold
symptoms, or mild
to moderate
depression
Psychological interventions
Offer or refer for low-intensity
interventions:
individual facilitated self-help based
on principles of CBT (cognitive
behavioural therapy)
computerised CBT
a structured group physical activity
programme
a group-based peer support (selfhelp) programme (for those who also
have a chronic physical health
problem)
non-directive counselling delivered at
home (listening visits (for women
during pregnancy or the postnatal
period)a, b, c.
Pharmacological interventions
Do not routinely offer antidepressants
routinely, but consider them, or refer
for an assessment, for:
initial presentation of (long-term)
subthreshold depressive symptoms
(typically at least 2 years)
subthreshold depressive symptoms
or mild depression persist(s) after
other interventions
a past history of moderate or
severe depression
mild depression that complicates
care of a physical health problema,
b
.
Generalised
anxiety disorder
Offer or refer for one of the following low- N/A

intensity interventions:
Page 65 of 85
Psychosocial interventions
Consider:
informing people about
self-help groups, support
groups and other local
and national resources;
educational and
employment support
servicesa.
(GAD) that has

not improved after
active monitoring
and
psychoeducation
Panic disorder
mild to moderate
Obsessivecompulsive
disorder (OCD)
mild to moderate

individual facilitated self-help
psychoeducational groupsd.
Offer or refer for one of the following low- N/A

intensity interventions:
individual facilitated self-help
Offer or refer for individual CBT including N/A
ERP (exposure and response
prevention) (typically up to 10 hours),
which could be provided using self-help
materials or by telephone
or
Refer for group CBT (including ERP)e, f.
Post-traumatic
stress disorder
(PTSD)
including mild to
moderate
All disorders
women planning,
during or post
pregnancy who
have subthreshold
symptoms that
Refer for a formal psychological

intervention (trauma-focused CBT or eye
movement desensitisation and
reprocessing [EMDR]))g.
N/A
For women who have had a previous

episode of depression or anxiety,
consider providing or referring for
individual brief psychological
treatment (46 sessions), such as IPT,
or CBTc.
When considering drug

treatments for women who are
pregnant, breastfeeding or
planning a pregnancy, consult
Antenatal and postnatal mental
health (NICE clinical guideline 45)
Page 66 of 85
For women who have not had

a previous episode of
depression or anxiety,
consider providing or
referring for social support
during pregnancy and the
significantly
interfere with
personal or social
functioning
for advice on prescribing.

Women requiring psychological
interventions during pregnancy or the
postnatal period should be seen for
treatment within 1 month (and no longer
than 3 months) from initial assessmentc.
postnatal period. This may

consist of regular informal
individual or group-based
supportc.
Adapted from Depression in adults: the treatment and management of depression in adults (NICE clinical guideline 90).
Adapted from Depression in adults with a chronic physical health problem: treatment and management (NICE clinical guideline 91).
c
Adapted from Antenatal and postnatal mental health: Clinical management and service guidance (NICE clinical guideline 45).
d
Adapted from Generalised anxiety disorder and panic disorder (with or without agoraphobia) in adults: management in primary, secondary and community care
(NICE clinical guideline 113).
e Adapted from Obsessive-compulsive disorder: Core interventions in the treatment of obsessive-compulsive disorder and body dysmorphic disorder (NICE
clinical guideline 31).
f
Group formats may deliver more than 10 hours of therapy.
g
Adapted from Post-traumatic stress disorder (PTSD): The management of PTSD in adults and children in primary and secondary care (NICE clinical guideline
26)
b
Page 67 of 85
Stepped care: step 3 treatment interventions table

Step 3 treatment and referral advice
Disorder
Depression persistent
subthreshold depressive
symptoms or mild to
moderate depression
that has not responded
to a low-intensity
intervention
Depression moderate
or severe (first
Psychological or pharmacological
interventions
Offer or refer for:
antidepressant medication or
a psychological intervention (CBT,
IPT, behavioural activation or
behavioural couples therapy)a.
Combined and complex

interventions
N/A
For people who decline the

interventions above consider providing
or referring for:
counselling for people with
persistent subthreshold depressive
symptoms or mild to moderate
depression
short-term psychodynamic
psychotherapy for people with mild
to moderate depressiona.
Discuss with the person the uncertainty
of the effectiveness of counselling and
psychodynamic psychotherapy in
treating depressiona.
See combined and complex
interventions column
Offer or refer for a

psychological intervention
Page 68 of 85
Psychosocial interventions
Consider:
informing people about self-help
groups, support groups and other
local and national resources
befriending or a rehabilitation
programme for people with longstanding moderate or severe
disorders
educational and employment
support servicesa.
presentation)
Depression moderate
to severe depression
and a chronic physical
health problem
See combined and complex

interventions column
Generalised anxiety
disorder (GAD) with
marked functional
impairment or nonresponse to a lowintensity intervention
Panic disorder
moderate to severe (with
or without agoraphobia)
Offer or refer for one of the following:

CBT or
applied relaxation or
if the person prefers, drug
treatmentC.
Obsessive-compulsive
disorder (OCD)
moderate or severe
functional impairment,
and in particular where
Consider referral for:

CBT or
an antidepressant if the disorder is
long-standing or the person has not
benefitted from or has declined
psychological interventionsc.
For moderate impairment, offer or refer
for CBT (including exposure and
response prevention [ERP]) or
antidepressant medicatione.
(cognitive behavioural
therapy [CBT] or
interpersonal therapy
[IPT]) in combination with
an antidepressanta.
For people with no, or
only a limited, response
to psychological or drug
treatment alone or
combined in the current
or in a past episode,
consider referral to
collaborative careb.
N/A
N/A
For severe impairment,

offer or refer for:
CBT (including ERP)
combined with
antidepressant
Page 69 of 85
Consider:
informing people about self-help
groups, support groups and other
local and national resources
disorders
support servicesa.
there is significant
comorbidity with other
common mental health
disordersd
Post-traumatic stress
disorder (PTSD)
medication and case

managemente, f.
Offer home-based treatment where the person is unable or reluctant
to attend a clinic or has specific problems (for example, hoarding)e.
Offer or refer for a psychological
N/A
intervention (trauma-focused CBT or eye
movement desensitisation and reprocessing
[EMDR]). Do not delay the intervention or
referral, particularly for people with severe
and escalating symptoms in the first month
after the traumatic eventg.
Offer or refer for drug treatment only if a
person declines an offer of a psychological
intervention or expresses a preference for
drug treatmentg.
Consider:
informing people about support
groups and other local and national
resources
disorders
support servicesa.
b
Adapted from Depression in adults: the treatment and management of depression in adults (NICE clinical guideline 90). Adapted from Depression in adults with
a chronic physical health problem: treatment and management (NICE clinical guideline 91).
c
Adapted from Generalised anxiety disorder and panic disorder (with or without agoraphobia) in adults: management in primary, secondary and community care
(NICE clinical guideline 113).
d
For people with long-standing OCD or with symptoms that are severely disabling and restrict their life, consider referral to a specialist mental health service.
e Adapted from Obsessive-compulsive disorder: Core interventions in the treatment of obsessive-compulsive disorder and body dysmorphic disorder (NICE clinical
guideline 31).
f
For people with OCD who have not benefitted from two courses of CBT (including ERP) combined with antidepressant medication, refer to a service with specialist
expertise in OCD.
g
Adapted from Post-traumatic stress disorder (PTSD): The management of PTSD in adults and children in primary and secondary care (NICE clinical guideline 26)
Page 70 of 85
Tools to support diagnosis

A number of tools including GAD-2 (and the fuller GAD-7) and the PHQ-9 have
been found to be effective in helping to establish a diagnosis of generalised
anxiety disorder (GAD-2 and GAD-7) and depression (PHQ-9). It should be
noted that these tools are not a substitute for the judgement and clinical opinion
of a GP, especially if a GP has a longstanding relationship with a person.
In addition to assessing a persons symptoms and associated functional
impairment, consideration should be given to how the following factors may
have affected the development, course and severity of the persons presenting
problem:
a history of any mental health problem
any past experience of, and response to, treatments
the quality of interpersonal relationships
family history of mental illness
a history of domestic violence or sexual abuse.
The Distress Thermometer
For use where there are significant language or
communication difficulties.
If a significant level of distress is identified, offer further
assessment or seek the advice of a specialist.
Using the Distress Thermometer

The person places a mark on the scale in response to the
question:
How distressed have you been during the past week on a
scale of 0 to 10?
Scores of 4 or more indicate a significant level of distress
Roth AJ, Kornblith AB, Batel-Copel

L, et al. (1998) Rapid screening for
that should be investigated further.
psychologic distress in men with
prostate carcinoma: a pilot study.
Cancer2012)
82: 19048.
Clinical case scenarios: Common mental health disorders in primary care (May
Page 71 of 85
Developed by Drs. Robert L Spitzer, Janet B W Williams, Kurt Kroenke and colleagues.
Using PHQ-9
This self-administered patient questionnaire can be used to monitor the severity of
depression and response to treatment. The questionnaire is designed to assess a
person's mood over the last 2 weeks.
Each of the 9 DSM-IV criteria is included and for each of the nine tested criteria there
are four possible answers: Not at all = 0 points; several days = 1 point; more than half
the days = 2 points; nearly every day = 3 points.
A persons score will be out of 27.
Scores
of 5,
10,scenarios:
15, and Common
20 represent
boundaries
mild,care
moderate,
moderately
Clinical
case
mentalthe
health
disorders infor
primary
(May 2012)
Page 72 of 85
severe and severe depression, respectively.
GAD-7 Developed by Drs. Robert L Spitzer, Janet B W Williams, Kurt Kroenke and colleagues.
Using GAD-7
This self-administered patient questionnaire can be used to support diagnosis,
and for establishing a severity measure for generalised anxiety disorder.
For each of the seven criteria there are four possible answers: Not at all = 0
points; several days = 1 point; more than half the days = 2 points; nearly every
day = 3 points
The scores represent: 05 mild anxiety, 610 moderate anxiety, 1115
moderately severe anxiety, 1521 severe anxiety.
Page 73 of 85
Glossary
Definitions are given below of some commonly used terms within this
document, based on definitions from related NICE guidelines. This list is not
intended to be exhaustive, and a full glossary can be accessed via this link.
Active monitoring
An active process of assessment, monitoring symptoms and functioning, advice
and support for people with mild common mental health problems, that may
spontaneously remit. It involves discussing the presenting problem(s) and any
concerns that the person may have about them, providing information about the
nature and course of the disorder, arranging a further assessment, normally
within 2 weeks, and making contact if the person does not attend follow-up
appointments. This was described as watchful waiting in the NICE 2004
depression guideline.
Facilitated self-help
In the context of this document, facilitated self-help (also known as guided selfhelp or bibliotherapy) is defined as a self-administered intervention, which
makes use of a range of books or other self-help manuals, and electronic
materials based on the principles of CBT and of an appropriate reading age. A
trained practitioner typically facilitates the use of this material by introducing it,
and reviewing progress and outcomes. The intervention consists of up to six to
eight sessions (face-to-face and via telephone) normally taking place over 9 to
12 weeks, including follow-up.
Low-intensity interventions
Brief psychological interventions with reduced contact with a trained
practitioner, where the focus is on a shared definition of the presenting problem,
and the practitioner facilitates and supports the use of a range of self-help
materials. The role adopted by the practitioner is one of coach or facilitator.
Examples include: facilitated and non-facilitated self-help, computerised CBT,
physical activity programmes, group-based peer support (self-help)
programmes, and psychoeducational groups.
Page 74 of 85
Assessing severity of common mental health problems: definitions

Assessing the severity of common mental health problems is determined by
three factors: symptom severity, duration of symptoms and associated
functional impairment (for example, impairment of vocational, educational,
social or other functioning).
Mild generally refers to relatively few core symptoms (although sufficient to
achieve a diagnosis), a limited duration and little impact on day-to-day
functioning.
Moderate refers to the presence of all core symptoms of the disorder plus
several other related symptoms, duration beyond that required by minimum
diagnostic criteria, and a clear impact on functioning.
Severe refers to the presence of most or all symptoms of the disorder, often of
long duration and with very marked impact on functioning (for example, an
inability to participate in work-related activities and withdrawal from
interpersonal activities).
Persistent subthreshold refers to symptoms and associated functional
impairment which do not meet full diagnostic criteria but have a substantial
impact on a persons life, and which are present for a significant period of time
(usually no less than 6 months and up to several years).
See the glossary on the NICE website for terms not defined above.
Page 75 of 85
Quality and Outcomes Framework (QOF) indicators
Relevant QOF indicators for 2012-13:
DEP1. The percentage of patients on the diabetes register and/or the CHD
register for whom case finding for depression has been undertaken on 1
occasion during the preceding 15 months using two standard screening
questions.
DEP6. In those patients with a new diagnosis of depression, recorded between
the preceding 1 April to 31 March, the percentage of patients who have had an
assessment of severity at the time of diagnosis using an assessment tool
validated for use in primary care.
DEP7. In those patients with a new diagnosis of depression and assessment of
severity recorded between the preceding 1 April to 31 March, the percentage of
patients who have had a further assessment of severity 2 - 12 weeks (inclusive)
after the initial recording of the assessment of severity. Both assessments
should be completed using an assessment tool validated for use in primary
care.
Page 76 of 85
Appendix: Personal accounts of generalised anxiety

disorder
Patient and carer personal accounts, reproduced from the NICE Generalised
anxiety disorder (GAD) full guideline. A sample of personal accounts from
people with generalised anxiety disorder and their carers are featured here, to
illustrate some of the experiences, challenges and learning that each person
has undergone in their path to seek treatment and better management for either
their condition, or that of a loved one who they provide care for. The full suite of
personal accounts can be downloaded from the NICE website, or accessed via
the link in the box below:
Please note, this extract is featured as part of a support tool to help those who are
implementing the NICE guidance on Common mental health problems, it is not
NICE guidance. We recommend that you also read the following source guidance:
Common mental health disorders Identification and pathways to care (available at
www.nice.org.uk/guidance/CG123)
Generalised anxiety disorder and panic disorder (with or without agoraphobia) in
adults: management in primary, secondary and community care (available online at:
www.nice.org.uk/guidance/CG113).
Each contributor signed a consent form allowing their personal account to be
reproduced in the full NICE GAD guideline.
Findings
The majority of individuals who provided an account experienced long-standing
anxiety symptoms and often a delay in obtaining a diagnosis of GAD (which
may have been compounded by co-existing mental health problems or
misrecognition of their anxiety symptoms). However, once diagnosed most
expressed a sense of relief. Most individuals also reported adverse impacts on
many areas of their lives, particularly on relationships, self-esteem, social
interaction, employment and education. Limitations placed on life choices were
also commonly experienced, particularly when choosing careers and
friendships. The individuals detailed a range of helpful approaches to managing
their anxiety, including both NHS and non-NHS prescribed treatments
Page 77 of 85
(psychological and pharmacological) and personal coping strategies (exercise,

managing diet, relaxation, talking to people who share common experiences
and receiving non-judgmental support). Unhelpful factors included stigma and
general unsupportive attitudes from healthcare professionals, family members,
friends or colleagues (for example, being told to pull yourself together).
Individuals were dissatisfied with the lack of treatment options: antidepressants
were frequently offered first, leaving people to seek psychological therapy
independently and/or privately. People felt that it was important for them that the
right treatment should be offered at the right time.
Personal account A
I was diagnosed with GAD in 2004 aged 39. My husband and I had recently
moved so that my husband could take up a new job that would significantly
develop his career. I had recently accepted voluntary redundancy from my job,
so it was the right time for us to move. We moved into a small flat whilst we sold
our house. We had no garden and only one car. I had no job and no friends in
the area and as a result of the change and my newfound isolation I had a bad
bout of anxiety which resulted in me seeing my new GP. My anxiety symptoms
included insomnia, excessive worrying about my health (constantly checking my
body for new symptoms and worrying that minor symptoms were indicative of a
more serious illness), panic attacks, feeling tense and unable to relax, and
being easily startled and upset. On an intellectual level I knew the feelings were
not rational and that the reality was quite different, but I couldnt control the
anxious response and it made me feel powerless and trapped in my anxious
feelings. Fortunately for me my new GP had a special interest in anxiety and
depression so he was very understanding.
Despite only receiving a diagnosis in 2004, I have been suffering from
symptoms of anxiety all my life it just wasnt recognised as such. From the
age of 17 I have also suffered intermittently with panic attacks. It was a huge
relief to get a proper diagnosis. Instead of being labelled unsympathetically by
family and my GPs as a highly strung, nervous child, a stressed out, panicky
teenager and a jumpy, angst ridden university student, I could finally say that I
had generalised anxiety disorder and panic disorder, which were medical
Page 78 of 85
conditions that could be treated and controlled. For many years prior to the
diagnosis, the main advice I had received from my GP was to learn to relax
more and from my parents to snap out of it. Labelling a person with a disease
or condition sometimes isnt helpful for recovery, but it helped me by making my
anxiety seem real and authentic, rather than a stupid flight of fancy.
In 2004 my GP offered me antidepressants, which I refused, and attendance at
a NHS-run stress-management course which I accepted. The course was useful
in expanding my repertoire of coping strategies and it helped to shorten the bout
of anxiety that I was experiencing. Prior to the course I used to manage my
anxiety via rest, healthy eating and regular exercise. The course provided me
with additional skills, such as assertiveness training, time management skills
and relaxation exercises. I have since been offered antidepressants by two
other GPs, but I still refuse them. In my experience, antidepressants are always
the first treatment option offered by GPs.
For me, they mask the symptoms and dont help me get to the root cause of the
anxiety.
I have never been offered counselling by any GP, but I have paid for
counselling myself. When I asked several GPs about counselling they told me
that there was a waiting list and I could be waiting up to 6 months to see
someone. I am currently seeing a counsellor who uses CBT and I am finding it
very helpful, so much so that my anxiety has been reduced to much lower
levels.
Both my grandmother and my mother displayed anxiety symptoms as I was
growing up. My grandmother lived with us all her life and she was a very
anxious person.
She took Valium for over 25 years and had bouts of deep anxiety. It is possible
therefore that I learned to be anxious, but GAD could have been inherited. As
well as having GAD and panic attacks, I suffer from anxiety about my health
and about illness in general. This has only been a serious problem in the last 5
years or so but I think it started as a child. Both my mother and my father had
serious illnesses when I was growing up and neither of them coped particularly
Page 79 of 85
well with them. There was always a lot of anxiety in the air at these times and I
think I learned to fear illness of any kind.
Over the years my anxiety symptoms have changed. I get far fewer panic
attacks now, but I still get attacks of unspecific anxiety that come out of the
blue. As mentioned before, I have started to get more anxious about my health
too, which has resulted in me seeing my GP more often because of concerns
that mild symptoms of illness are actually symptoms of something much more
sinister, like cancer. I also worry and fret about the health of my family and
friends and I am terrified of them dying.
I try to eat healthily and I exercise regularly, which involves walking for 30
minutes every day and taking more vigorous exercise three times per week.
When I have an attack of anxiety it can be quite crippling; but I try to slow down
the pace, exercise, get as much sleep as possible and increase the amount of
relaxation exercises I do. Unfortunately I comfort eat during really anxious
times, which doesnt help me manage my weight (I am overweight as a result),
but the amount of comfort eating I do has reduced a bit over the years. I no
longer feel guilty about cutting back on social invitations when I am unwell; to be
really busy socially when I am anxious makes me exhausted.
Having GAD has changed my life in many ways. I cannot burn the candle at
both ends. I have to limit alcohol and travel, both of which aggravate my
anxiety. I get fatigued easily and must get enough sleep. My husband is very
supportive and understanding, although the anxiety has put a strain on our
marriage. I can be very clingy, needy and antisocial when I am in a bad bout
and we can argue quite a bit at these times. The arguing fuels the anxiety so it
is a vicious cycle. My parents do not accept that I am ill; they think I am highly
strung and self-indulgent and that I should pull myself together, so they do not
support me much. On a positive note, having GAD and panic attacks has made
me take care of myself and I have learned to nurture myself a bit more. In some
ways the anxiety pushed me to achieve standards of excellence in school and
college and in my career by pushing me to work harder and be smarter.
I now regard anxiety like an old friend who has been with me for over 40 years.
Page 80 of 85
My anxiety is part of me and I have learned through counselling to work with the
anxiety, not to ignore it. In that way I get better more quickly.
Personal account B
I was diagnosed with generalised anxiety disorder in November 2008 when I
was 22, although I believe I suffered from it for around 3 years prior to being
officially diagnosed. Its difficult to pinpoint precisely when it began, although I
have a vague idea. After spending a gap year working between 2004 and 2005,
I moved to London to pursue a degree. It was a huge change from earning a
wage, I was now relying on my parents and by going to what is considered a
prestigious university, I felt that I needed to justify my place there. Coming from
a comprehensive school and a working-class family, it was as if I had to prove I
was somehow better than students from more privileged backgrounds.
While in London, my mental state began to deteriorate quickly; I spent large
periods not interacting with people because I was tied to my work and naturally
suspicious, and every element of my day was dictated by the feeling that
university work came first before anything else. This meant that while I was
doing something enjoyable, whether in a pub, watching television or listening to
music, I would be in a constant anxious state. Over the course of my year in
London my anxiety worsened to the point that during exams I broke down
entirely. I passed my exams and did attempt to return to London, but because of
my anxiety and concerns around finances, I decided not to. This led to the
breakdown of my relationship with my then girlfriend who was moving to London
to pursue a postgraduate course. This only exacerbated my anxiety further and
led to a prolonged period of being single, as I was afraid to approach women
and believed that my anxiety prevented me from entering relationships.
Months later I started a fresh degree course at another university and now I felt
I had to prove my change of course was the right decision. This meant work
could take a lot longer compared with other students and resulted in me being
given a weeks extension to use if necessary.
Page 81 of 85
My anxiety began to affect my social life more widely; because I was suspicious
of people I had met in London, I now found social interaction with new people
difficult and frustrating. This meant I spent large parts of my university life alone
and relied on the friendship base that Ive had for several years through
secondary school and sixth-form college.
As I entered my final year of university, I had had enough. The anxiety was
preventing me from pursuing personal writing projects and fulfilling my ambition
to be a journalist. I had previously visited my GP practice on two occasions and
got nonchalant responses; firstly I was given self-help sheets and another time
was ignored altogether: the disorder was not diagnosed.
It was not until I visited my GP for a third time in October 2008 and explicitly told
the practice I did not want to see those previous two GPs that things began to
improve. I was seen by a trainee GP who was well aware of the services offered
and was empathetic about my condition and fully understanding. Importantly,
she finally diagnosed my GAD.
While suffering from anxiety I was also diagnosed with depression. I vowed to
never take antidepressants as I did not want my parents to find them and
consequently find out about my GAD, and I was uncertain about the possible
side effects. Yet eventually through discussion with my new GP I decided it was
time to pursue the option and was prescribed citalopram. I found the
antidepressants the most difficult out of all therapies to keep up with; the initial
side effects left me feeling highly nauseous and shaky, and almost left me
housebound for a small period.
I began talking about my GAD and depression to a tutor of mine, who explained
his problems with depression. I realised two things: firstly, there was no need to
feel there was a stigma attached to anxiety and depression; and secondly, it
made me determined to keep up with the medication and find a long-term
solution.
From there I made every effort to combine medication with additional longerterm therapies. Fortunately I gained access to my universitys counselling
service and was also offered CCBT through my GP and local PCT within a few
Page 82 of 85
weeks of beginning antidepressants. I was pleasantly surprised by this, yet

somewhat guilty; patients on the NHS occasionally have to wait months to
access either service, while I managed to access both quickly.
Since the beginning of this year, I have noticed a real improvement in my
condition. The CCBT allowed me to recognise and control thinking errors,
meaning I can distinguish between my own thoughts and ones that are
triggered by the anxiety. The counselling also let me speak to someone
confidentially and to work out an organised plan of action since my GAD meant
I had trouble planning and organising.
I also began talking to my family about my problems with anxiety and
depression, which was particularly difficult at first. They were concerned about
why I hadnt raised this sooner and why I was not able to confide in them. I
explained that I felt this was something I had to deal with on my own because of
stigma and because I wanted to gain independence on my own instead of
relying on the help of others. In the end my family understood my point of view,
yet I also felt rather stupid: family are there to help you in whichever way they
can and whatever situation you are in. I now feel I can be more open with my
family and get support when I need it most.
I now feel more comfortable in social circumstances, can balance work and my
social life better and feel much more confident in pursuing my writing and
journalistic ambitions. I am now off antidepressants and, thanks to therapy, I
can manage independently and confidently. Importantly, I feel gaining treatment
at the beginning of my final year of university helped me secure a first-class
honours degree and employment. I am also in a relationship and have been for
almost 6 months. There is the odd period of anxiety and depression, but these
are far less common and less debilitating then previously. I feel so much better.
Page 83 of 85
Other implementation tools

NICE has developed tools to help organisations implement the clinical guideline
on Common mental health disorders (listed below). These are available on the
NICE website (www.nice.org.uk/guidance/CG123).
Baseline assessment tool
Costing report
Commissioning guide
Costing template
Podcast
Slide set 28
Clinical case scenarios: slide set version for group learning
A practical guide to implementation, How to put NICE guidance into practice: a

guide to implementation for organisations is also available
(www.nice.org.uk/usingguidance/implementationtools).
Acknowledgements
NICE would like to thank the following contributors who kindly provided
scenarios for this resource:
Chapter 1: Dr Shanaya Rathod, Clinical Service Director, Southern Health NHS
Foundation trust and NICE Fellow
Chapter 2: Dr Robert Nipah, Specialist Registrar in Renal and General
Medicine, Salford Royal Hospital; Dr Donal O'Donoghue, National Clinical
Director for Kidney Care
Chapter 3: Professor Sir David Goldberg (Chair, Depression in adults with a
chronic physical health problem Guideline Development Group), Professor
Emeritus, Institute of Psychiatry, King's College London
28
A PowerPoint version of these clinical scenarios is also available for group learning. It can be
added to presenter slides that accompany the Common mental health disorders guideline, for a
more detailed learning session.
Page 84 of 85
Chapter 4: Professor Roz Shafran, University of Reading

Chapter 5: Dr Gabriel Ivbijaro, General Practitioner, The Wood Street Medical
Centre, London; and Dr Lucja Kolkiewicz, Associate Medical Director for
Recovery and Well-being, East London NHS Foundation Trust
Chapter 6: Dr Richard Byng, General Practitioner and Senior Clinical Academic
Lecturer in Primary Care, Institute of Health Service Research, University of
Portsmouth; Andy Bell, Deputy Chief Executive, Mental Health Centre
Chapter 7: Paul Blenkiron, Consultant Psychiatrist and Public Education Officer
NHS North Yorkshire and York, and NICE Fellow
Chapter 8: Professor Carolyn Chew-Graham, General Practitioner, NHS
Manchester; and Professor of Primary Care, University of Manchester Health
Sciences; and Royal College of General Practitioners Curriculum Guardian,
Mental Health
We would also like to thank members of the National Collaborating Centre for
Mental Health, the Common mental health disorders Guideline Development
Group, and the Royal College of General Practitioners/Royal College of
Psychiatrists Mental Health Forum especially:
Dr Nick Kosky, Chair, General Adult and Community Faculty, Royal College of
Psychiatrists; and Associate Medical Director Dorset Healthcare University
Foundation Trust
Dr Rajini Ramana, Consultant Psychiatrist Cambridge Specialist Depression
Service
Page 85 of 85

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Common mental health problems

Clinical case scenarios

NICE clinical guideline CG123

These clinical case scenarios accompany the clinical guideline: Common

This is a support tool for implementation of the NICE guidance.

What do you think?

National Institute for Health and Clinical Excellence

Level 1A, City Tower, Piccadilly Plaza, Manchester M1 4BT www.nice.org.uk

have had symptoms of generalised anxiety disorder (GAD) is also included to

Common mental health problems

GPs should approach any discussions regarding management and treatment

Goldberg, D. P. & Bridges, K. (1988), Somatic presentations of psychiatric illness in primary

by their GP to reach informed decisions about their care. Core components of

the factors, signs and symptoms to prompt investigations for a common

principles of stepped care and be able to describe examples of this applied

evidence based approaches that support investigations for common mental

how the principles of psychoeducation and active monitoring can be applied

and effective approaches for multi-disciplinary working or for establishing

Clinical case scenarios for primary care

b) Should the content of your assessment also be changed?

Royal College of Psychiatrists: Building a culturally capable workforce an educational

d) If Shubha answers yes to either of the questions then a depression screening

[Relevant recommendations include: (1.3.1.1), recommendations for

Next steps for diagnosis

Management of self-harm and coordination of care in primary care Self-harm: longer-term

Case scenario 2: identification (comorbidities); James

Next steps for management

Next steps for management

[For an overview of the relevant recommendations for James treatment please

Case scenario 3: identification (multi-morbidities); Barbara

Next steps for diagnosis

(if yes) making plans for ending her life?

(and) what stops her from harming herself?

Next steps for management

[Relevant recommendations are included within: from the NICE Guideline on

Case scenario 4: identification (longstanding anxiety); Fred

Fred then replies:

The GP then follows this up with:

Next steps for management

Case scenario 5: Identification and assessment (comorbidities);

Next steps for diagnosis and management

Next steps for diagnosis and management

Case scenario 6: Assessment (criminal justice system); Dan

Next steps for management

Diagnostic and Statistical Manual of Mental Disorders http://www.psyweb.com/DSM_IV/jsp/dsm_iv.jsp

Next steps for management

Next steps for management

d) Dan appears to also have low-level symptoms of PTSD as he has recounted

Next steps for management

Supporting information the NICE PTSD guideline recommends:

Patient resources - PTSD

Case scenario 7: psychoeducation and active monitoring;

b) If Jerome answers yes to either question then this should be followed up

These questions are also known as the Whooley questions.

Next steps for management

NICE Pathway Alcohol use disorders

d) As this is a recurrence of depression and Jerome previously had a good

Next steps for management

A primary care mental health worker providing services to your practice