CE Order RMA Wireframes111913v7 PDF

Customer Experience:
Single Point of Access for Customer Support

Unified Order Status and RMA Request Interface
Workflow
Order/RMA
Home
User has an
Account?
No
New Account
Request Form
HID Customer
Number?
Yes
No
New User
Account Created
in ActivID
End User
Onboarding
Process
ActivID
delivers
temporary
password
Order/RMA
Home
Yes
Assign Direct
Customer access
rights
Yes
Select Forgot
password link
Enter UserName
and Password
Valid User
Name?
Valid
Credentials?
No
Forgot Password
page
User
Account Validated
in ActivID
Yes
Challenges
Met?
5 Invalid
Attempts?
Yes
Yes
Password is
>90 days old?
No
Enter User Name

and Temporary
Password
Create New
Password
Answer 2 Challenge
Questions
Search Orders page
Yes
Change Password
page
Order/RMA
Home
(Orders) Search
Results Page
(Formats) Search
Results Page
Order Details Page

No
No
Log-in Failed
System Locked
Log-in Failed
System Locked
Return an Item
Track an Order
Review and Submit
Request
Third-party
Shipment Tracker
Confirm Return?
Yes
Thank You
CE_Wireframes11/19/2013v9
Jon Winsor, November 2013
Order Status and RMA Requests Home (Log in)
The Trusted Source

For Secure Identity Solutions
Products & Solutions
Services
Partners
Support
About HID
Contact Us
A
Home > Support > Order Status and RMA Requests
Order Status and RMA Requests

B
LOG IN
User Name
Password
LOG IN
Lorem ipsum dolor sit amet Consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt
ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci
tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat.
Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum
dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent
luptatum zzril delenit augue duis dolore te feugait nulla facilisi.
Forget your password?

Request an account
NEED ASSISTANCE?
Consectetuer adipiscing elit, sed
diam nonummy nibh euismod
tincidunt ut laoreet dolore magna
aliquam erat volutpat.
Nam liber tempor cum soluta nobis eleifend option congue nihil imperdiet doming id quod mazim
placerat facer possim assum.
ANNOTATIONS:
A
This page resides on HIDGlobal.com and is accessed from a link in the Support menu and a link in the global footer. In the breadcrumb, Home is an
active link to the HID Global home page and Support is an active link to the Support category page.
The LOGIN function calls the ActivID implementationion on ManagedServices.HIDGlobal.com. User enters their registered User Name (Email address)
and Password and clicks LOG IN. Validation occurs on release of the LOG IN button. The characters typed in the Password field should be masked
(*****). When the user logs in with a temporary password, LOG IN starts the Set New Password workflow.
"Forget your password" link begins the Forget Password worklflow.

"Request an account" link begins the Request an Account worklflow.
Form field validation occurs on release of the LOG IN button. Both the User Name and Password must match the data stored in the system and the
password is less than 90 days old. If the user enters an invalid User Name and/or Password 5 consecutive times, they will be locked out of the system. If
the user attempts to log in 5x unsuccessfully, the system will present an alert, directing him to submit a help ticket. If the user enters a password that is
older than 90 days, the Change Password workflow begins. Valid LOG IN proceeds to the Search Orders page.
November 19, 2013
Page 2
CS-001AR (Modified) New Account Request Form
The Trusted Source

Home > Account Registration
Account Registration
My HID
NEW ACCOUNT REQUEST
B
My Company Information:
My Contact Information:
HID Customer Number
First Name*
(4-6 characters)
First (50 characters)
Last Name*
Company/Organization*
Company (100 characters)
Last (50 characters)
Company Email Address*
Address Line1*
[email protected] (100 characters)
Street Address (100 characters)
Confirm Company Email*
Address Line2
Street Address (100 characters)
[email protected] (100 characters)
Telephone*
City*
City (100 characters)
State/Province*
State/Province (100 characters)
20 numbers (-, +)
Extension
7 numbers?
Job Title
Title (100 characters)
ZIP/Postal Code*
Numbers, letters (20)
Country*
reCAPCHA
Select Country
D
Region
Select Region
CANCEL
REQUEST ACCOUNT
ANNOTATIONS:
A This form is accessed by the Request an Account link on the Order Status and RMA Requests Log in/Home page. It is hosted on ManagedServices.HIDGlobal.com. The
breadcrumb provides reference, not navigation.

B The user identifies his relationship with HID Global.
C The system will validate that the HID Customer Number exists in Oracle eBS. These fields are editable. The user selects Country and Region from the pull-down menus.
Self Registration Page (First Time User)
Not having correct Account # (Oracle Customer Account #)
Not having the Email Address as the contact with in Oracle EBS for the specified customer account #
Invalid email address
For Customers (End Users) to register themselves to access web order app.
New Customers Eligible to use the Web Order Status Application
Login Screen
Customers not registered before
The Self Registration process is designed ONLY for the Customers (End users) to self register. When they self register, they need to provide Oracle Customer Account #
and must provide valid email address associated with the Customer Account # as one of the Bill To Contacts.
Email will be send to the registered email account after successful registration or email will be send to customer and super user (region based) about the failed self
registration.
D Regions include Asia Pacific (APAC), Europe, Middle East and Africa (EMEA), Latin America (LTAM) and North America (NAM)
E The Company Email and Confirm Company Email text fields must match exactly. Excluded (personal email) domains include: Yahoo, Gmail, AOL, GMX, Hotmail, Gawab,
FastMail. Dora, Zenbe, Inbox, Mail.com, Lycos Mail, Care2, etc.

F When the user clicks REQUEST ACCOUNT, the system validates that required fields include some minimum combination of alphanumeric characters. See each field for
character limits the default minimum is 2 characters. On REQUEST ACCOUNT, confirmation is delivered in a pop-up window. REQUEST ACCOUNT starts the ActivID
New User Account workflow and ActivID sends a temporary password to the users email address on record.
G CANCEL returns the user to the Log In page.
November 19, 2013
Page 3
CS-004PW Create New Password and Security Questions
The Trusted Source

Home > My Account

A
John Smith, Acme Security
John Smith
Acme Security
My Account
Log Out
My HID
CREATE PASSWORD
B
New Password:
Your password must contain a minimum of eight characters
including both uppercase and lowercase letters, at least one
number (0-9), and at least one special character (!&%). Do
not use your email address.
Confirm Password:
SELECT SECURITY QUESTIONS

Select a security question
Answer
Answer
I have read and agree to the HID Global Corporation

Privacy Statement and Terms and Conditions. E
CANCEL
SAVE
ANNOTATIONS:
ActivID sends the user a temporary password. S/he uses it to log in and is immediately prompted to create a new static password, select and answer 2
security questions and agree to the Terms of Service on the CREATE PASSWORD page. This form is hosted on ManagedServices.HIDGlobal.com. The
breadcrumb provides reference, not navigation.
A
The page title is the First Name, Last Name and Company Name associated with the logged in User. This page is not accessible to unauthenticated
visitors.
The password must have a combination of letters and numbers and Special characters such as ,:.! Passwords are case sensitive. If the password does
not meet these criteria a validation error will trigger. The characters typed in the Password field should be masked (*****). Password and Confirm
Password fields must match exactly. Copy and paste are disabled for these fields
A choice of questions is presented in a pull-down menu. The question chosen for Question 1 will not be available for Question 2. The User MUST choose
2 questions and answers to proceed. Failure to do so will trigger a validation error. The Answer fields must contain a minimum of 4 and maximum of 20
characters.
The user must check the check box in order to proceed. Failure to do so will trigger a validation error.
Links to Terms of Service (https://managedservices.hidglobal.com/terms.html) and Privacy Policy

(https://managedservices.hidglobal.com/privacy.html) open new browser windows or tabs.
Field validation occurs on release of SAVE button.
CANCEL cancels all updates, form fields are emptied. User returns to Log in/Home
VALIDATION ERROR MESSAGES:
Your password must contain a minimum of eight characters including both uppercase and
lowercase letters, at least one number (0-9) and at least one special character (!&%).
The Passwords do not match.
Please select a security question.
Please answer the security question(s).
SAVE takes the user to the My Profile page.
November 19, 2013
ActivID Default Challenge Questions:

City you met your spouse/significant other
Name of your favorite childhood friend
Middle name of your youngest child
Your oldest sibling's middle name
Name of your first stuffed animal?
Color of your first car
City or town did your mother and father meet
Street number of the house you grew up in
Last 5 digits of your driver's license number
Where does your nearest sibling live
Your youngest brother's birthday
Name of your elementary/primary school
In what town was your first job?
Page 4
Create New Password and Security Questions: Privacy Pop-up Window
The Trusted Source

Home > My Account
John Smith, Honeywell Security
HID Global Secure Identity Services Privacy Policy
John Smith
Honeywell Security
My Account
[X]
Log Out
My HID
CREATE PASSWORD
B
New Password:
HID Global Corporation,
Identity
YourSecure
password
mustServices
contain aPrivacy
minimumPolicy
of eight characters
Effective Date:
August
30, 2012
number
(0-9) and at least one special character (!&%). Do not
Confirm Password: Date Last Updated:
August 30, 2012
use your
Email address.
HID Global Corporation and HID Global Rastede GmbH (collectively "HID") provide this HID Global Corporation Secure
Identity Services Privacy Policy (this "Policy") in order to demonstrate HID's commitment to privacy. HID recognizes the
importance of safeguarding personal data as defined in the EU Directive on Data Protection 95/46/EU ("Personal Data"),
and HID wants you to feel confident about the privacy of Personal Data when you provide HID with Personal Data.
SELECT SECURITY
QUESTIONS
This
Policy applies solely to information collected by HID: (i) on HIDs Secure Identity Services websites through which
HID offers its personalization services ("Site(s)") and (ii) otherwise through the course of HIDs Secure Identity Services
group performing personalization services on behalf of Clients (the Services). This Policy does not apply to Personal
Data processed outside of HIDs Secure Identity Services group. Client(s) means third parties that purchase the
Services from HID or an authorized HID reseller. Constituent(s) means the individuals whose Personal Data may be
Answer
provided to HID by the Constituent and/or by and on behalf of a Client (for example, a Client employer may disclose
certain information of its Constituents employees information to HID for purposes of obtaining Services from HID). The
use of information collected through the Services shall be limited to the purpose of providing the Services for which the
Client has engaged HID.
Answer
Safe Harbor
HID has been awarded TRUSTe's Privacy Seal signifying that this Policy and practices have been reviewed by TRUSTe
for compliance
TRUSTes
TRUSTed Cloud Program Requirements including transparency, accountability and
I have read and agree
to the HIDwith
Global
Corporation
regarding
the collection and use of your Personal Data. TRUSTe's mission, as an independent third party, is to
Privacy Statementchoice
and Terms
and Conditions.
E
accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative
trust solutions. If you have questions or complaints regarding this Policy or HIDs practices, please contact HID at
[email protected]. If you are not satisfied with HIDs response you can contact TRUSTe here .
HID Global Corporation complies with the U.S. E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor
framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal
data from European Union member countries and Switzerland.
Corporation has certified that it adheres
to the
F
G HID Global
CANCEL
SAVE
Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To
learn more about the Safe Harbor program, and to view HID Global Corporations certification, please visit http://
www.export.gov/safeharbor/
ANNOTATIONS:
ActivID sends the user a temporary password. S/he uses it to log in and is immediately prompted to create a
new static password, select and answer 2 security questions and agree to the Terms of Service on the
CREATE PASSWORD page.
A
The page title is the First Name, Last Name and Company Name associated with the logged in User. This
page is not accessible to unauthenticated visitors.
The password must have a combination of letters and numbers and Special characters such as ,:.!
Passwords are case sensitive. If the password does not meet these criteria a validation error will trigger. The
characters typed in the Password field should be masked (*****). Password and Confirm Password fields
must match exactly. Copy and paste are disabled for these fields
A choice of questions is presented in a pull-down menu. The question chosen for Question 1 will not be
available for Question 2. The User MUST choose 2 questions and answers to proceed. Failure to do so will
trigger a validation error. The Answer fields must contain a minimum of 4 and maximum of 20 characters.
Links to Terms of Service (https://managedservices.hidglobal.com/terms.html) and Privacy Policy (https://

managedservices.hidglobal.com/privacy.html) open new browser windows or tabs.


Your password must contain a minimum of eight characters including both uppercase and lowercase letters,
at least one number (0-9) and at least one special character (!&%).
November 19, 2013
Page 5
Create New Password and Security Questions: Privacy Terms and Conditions
The Trusted Source

Home > My Account
John Smith
Honeywell Security
My Account
My HID
HID Global Secure Identity Services Terms and Conditions
CREATE PASSWORD
B
Log Out
[X]
Terms and Conditions

The security of your company's information is of the highest priority to HID Corporation. To maintain the
security of your account,
it is important that you keep your User name and Password private and
safeguarded as you would
any
other
ofone
sensitive
Do Do
notnot
share with others. In no event will
number
(0-9)
andpiece
at least
specialinformation.
character (!&%).
Confirm Password: HID Corporation be liable for Account Logon misuse.
use your Email address.
New Password:
NO WARRANTY
THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING TEXT, GRAPHICS,
LINKS OR OTHER ITEMS, ARE PROVIDED "AS IS", "AS AVAILABLE". HID CORPORATION DOES NOT
SELECT SECURITY
QUESTIONS
WARRANT
THE ACCURACY, ADEQUACY OR COMPLETENESS OF THIS INFORMATION AND
MATERIALS AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS
INFORMATION AND MATERIALS. NO WARRANTY OF ANY KIND, IMPLIED, EXPRESS OR
STATUTORY, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT OF
Answer
THIRD PARTY RIGHTS, FITNESS FOR A PARTICULAR PURPOSE AND FREEDOM FROM COMPUTER
VIRUS, IS GIVEN IN CONJUNCTION WITH THE INFORMATION AND MATERIALS.
LIMITATION OF LIABILITY
Answer
IN NO EVENT WILL HID CORPORATION BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT
LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
LOSSES OR EXPENSES ARISING IN CONNECTION WITH THIS SITE OR USE THEREOF OR INABILITY
I have read and agree
to the
Global
Corporation
TO USE
BYHID
ANY
PARTY,
OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR,
Privacy Statement
and
Terms
and
Conditions.
OMISSION, INTERRUPTION,
E DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER
VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF HID CORPORATION, OR REPRESENTATIVES
THEREOF, ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES.
HYPERLINKS TO OTHER INTERNET RESOURCES ARE AT YOUR OWN RISK; THE CONTENT,
ACCURACY, OPINIONS EXPRESSED, AND OTHER LINKS PROVIDED BY THESE RESOURCES ARE
NOT INVESTIGATED, VERIFIED, MONITORED, OR ENDORSED BY HID CORPORATION.
G
CANCEL
SAVE
ANNOTATIONS:
ActivID sends the user a temporary password. S/he uses it to log in and is immediately prompted to create a
new static password, select and answer 2 security questions and agree to the Terms of Service on the
CREATE PASSWORD page.
A
The page title is the First Name, Last Name and Company Name associated with the logged in User. This
page is not accessible to unauthenticated visitors.
The password must have a combination of letters and numbers and Special characters such as ,:.!
Passwords are case sensitive. If the password does not meet these criteria a validation error will trigger. The
characters typed in the Password field should be masked (*****). Password and Confirm Password fields
must match exactly. Copy and paste are disabled for these fields
A choice of questions is presented in a pull-down menu. The question chosen for Question 1 will not be
available for Question 2. The User MUST choose 2 questions and answers to proceed. Failure to do so will
trigger a validation error. The Answer fields must contain a minimum of 4 and maximum of 20 characters.
Links to Terms of Service (https://managedservices.hidglobal.com/terms.html) and Privacy Policy (https://

managedservices.hidglobal.com/privacy.html) open new browser windows or tabs.


Your password must contain a minimum of eight characters including both uppercase and lowercase letters,
at least one number (0-9) and at least one special character (!&%).
November 19, 2013
Page 6
CS-004P User Account Profile
The Trusted Source

Home > My Account
John Smith
Honeywell Security
My Account
Log Out
My HID
CONTACT INFORMATION:
First Name
COMPANY INFORMATION:
Last Name
Honeywell Security
1001 Main Street
Bedford, New Jersey 011111
United States
Smith
North America (NAM)
Job Title
HID Customer Number 1208
John
Title (100 characters)
Telephone
20 numbers (-, +)
Facsimilie
20 numbers (-, +)
Email
[email protected]
ACCOUNT PASSWORD AND SECURITY QUESTIONS
EMAIL ALERTS:
Send an email when an Order status has changed or requires attention.
Send an email when and RMA status has changed or requires attention.
CANCEL
SAVE
ANNOTATIONS:
A
This paged is accessed by the My Account link in the header. It is hosted on ManagedServices.HIDGlobal.com. The breadcrumb provides reference, not
navigation. The page title is the First Name, Last Name and Company Name associated with the logged in User. This page is not accessible to
unauthenticated visitors.
Contact Information: Only the Job Title, and telephone and fax numbers are editable
Company details (non-editable) displays the primary address and HID Customer Number and region for the company/organization on record in this profile.
Account Information: Password and security questions must be edited separately from the account information. The Edit button takes the user to the
Reset Password page.
Placeholder for future function: Email Alerts: Check boxes indicate opt ins for status update notifications. Placeholder for future function.
SAVE submits any changes to the database and takes the user back to the User Profile page with the new changes.
CANCEL takes the user back to the User Profile page with their old settings. No settings take effect until the Save Changes button is released.
November 19, 2013
Page 7
CS-004PW Change Password and Security Questions
The Trusted Source

Home > My Account

A
John Smith
Honeywell Security
My Account
Log Out
My HID
CHANGE PASSWORD
B
Old Password:
New Password:
number (0-9) and at least one special character (!&%). Do not
use your Email address.
Confirm Password:
CHANGE SECURITY QUESTIONS

Answer
Answer
CANCEL
SAVE
ANNOTATIONS:
A
This form is accessed by the Account Password and Security Questions link on the My Account page and is served after LOG IN when the users
password has expired, and at the end of the Forgot Password workflow. This form is hosted on ManagedServices.HIDGlobal.com. The breadcrumb
provides reference, not navigation.
The page title is the First Name, Last Name and Company Name associated with the logged in User. This page is not accessible to unauthenticated
visitors.
The password must have a combination of letters and numbers and Special characters such as ,:.! Passwords are case sensitive. If the password does
not meet these criteria a validation error will trigger. The characters typed in the Password field should be masked (*****). Password and Confirm Password
fields must match exactly. Copy and paste are disabled for these fields
A choice of questions is presented in a pull-down menu. The question chosen for Question 1 will not be available for Question 2. The User MUST choose 2
questions and answers to proceed. Failure to do so will trigger a validation error. The Answer fields must contain a minimum of 4 and maximum of 20
characters.
Field validation occurs on release of SAVE button. SAVE takes the user to the My Profile page.

Your password must contain a minimum of eight characters including both uppercase
and lowercase letters, at least one number (0-9) and at least one special character (!&%).

November 19, 2013
Page 8
CS-001FP Forgot Password
The Trusted Source

Home > Forgot Password
Forgot Password
My HID
SECURITY QUESTIONS
Answer the following security questions to reset your password:
B

Answer
Answer
CANCEL
SUBMIT
ANNOTATIONS:
A
This form is accessed by the Forget your Password? link on the Order Status and RMA Requests Log in/Home page. This form is hosted on
ManagedServices.HIDGlobal.com. The breadcrumb provides reference, not navigation.
The user enters answers to both security questions and clicks SUBMIT. The content (answers) are displayed in the text field as the user types and until
SUBMIT is pressed.
SUBMIT should be disabled until all text fields contain at least 4 characters. If the User Name is valid and the Security Questions are answered
successfully, the system sends a message to ActivID to issue a new temporary password to the user via Email. The system will present a popup
confirmation.
CANCEL returns the user to the Log In page.
November 19, 2013
Page 9
CS-003O My HID: Search Orders: Customer Default View
The Trusted Source

Home > My HID > Search Orders
John Smith
Honeywell Security

A
My Account
Log Out
My HID
Search orders by item, format or order number:
C
Choose Search Type
Show All
Item Number
Open
HID Order Number
Closed
Purchase Order Number
Cancelled
D
10/23/2012
to
E
10/23/2013
SEARCH
Card Format Number

View Card Format Info
ANNOTATIONS:
A
This is the page HID Direct Customers see when they navigate to the orders page. They can do this by clicking on the Web Orders link on the login page.
(This form is hosted on ManagedServices.HIDGlobal.com. The breadcrumb provides reference, not navigation. Unless an administrator is logged in, the
company and HID Customer Number is based on Log In profile HID Direct Customer view). My HID is a placeholder. What users actually see is based on
their permissions. The customer user can view the Card Services or Mobile Services menu options only if they receive those services. An HID Admin user
will see the Administration option if they have permissions to see it.
The search dropdown allows you to search for specific orders. You choose a type of name/number to search on. The HID Part Number is the default value
selected. When you select choices other than HID Part Number, the choices in the left panel change. (See other pages.) If the user makes no choice in the
dropdown, orders will still be searched based on the entered criteria on the right.
For the default view or a HID Part Number search, you can filter by order status.
You can restrict the dates of the orders that appear in the grid. The default values cover the past three months.
Click Search to display the results.
November 19, 2013
Page 10
CS-003O My HID: Search Orders: Customer Default View Filtered
The Trusted Source


A
John Smith
Honeywell Security
My Account
Log Out
My HID
C
Open
Select Search Type
Status: Open.
to
10/23/2012
SEARCH
10/23/2013
Dates: 10/23/2012 to 10/23/2013.

D
|< First < Previous 1 Next > Last >|
Number of records to show:
EXPORT RESULTS
25
B
Order No.
Customer No.
Customer Name
PO No.
Freight Carrier
Order Type
Hold
Ordered
Closed
ANNOTATIONS:
A
This is what HID Direct Customers see after entering filter values and clicking SEARCH (without viewing a search type).
The default view shows the first 25 orders. You can modify the view using the filters in the left panel.
selected. When you select choices other than the HID Part Number, the choices in the left panel changes. (See other diagrams.) If the user makes no choice
in the dropdown, orders will still be searched based on the entered criteria on the right.
You can change the number of records that show in the table. (The default is 25.)
For the default view or a HID Part Number search, you can select an order status and filter on this status.
This text indicates what search results are showing. When the user exes this criteria, the criteria is cleared, along with all criteria to the right of the one that
was exed. Clearing the date returns the results to the last 3 months of orders. For example, in the results above, if open status was deleted, orders of all
statuses would show. And the dates would change to the last 3 months of orders. For the default criteria, no ex is available. They have to enter different
dates in the date fields to get different results. Finally, if a user chooses a different Search Type than the one that produced the results, all exes are
disabled. (This prevents an inadvertent refresh while the user is entering search criteria.)
November 19, 2013
Page 11
CS-003O My HID: Search Orders: Customer Default View Filtered, Search
The Trusted Source

John Smith
Honeywell Security
My Account
Log Out
My HID
C Search orders by item, format or order number:
Item Number
F
Open
123456
G
Search Type: Item Number 123456
Status: Open.
to
10/23/2012
SEARCH
10/23/2013
Dates: 10/23/2013 to 10/23/2013.

D
Order No.
Customer No.

Customer Name
EXPORT RESULTS
25
PO No.
Freight Carrier
Order Type
Hold
Ordered
Closed
ANNOTATIONS:
A
This is what HID Direct Customers see after entering a part number and clicking SEARCH.
The default view shows the first 25 orders. You can modify the view using the filters in the left panel.
selected. When you select choices other than the HID Part Number, the filter choices on the right change. (See other diagrams.)
For the default view or a HID Part Number search, you can select an order status and filter on this status.
was exed. Clearing the date returns the results to the last 3 months of orders. For example, in the results above, if open status was deleted, orders of all
statuses would show. And the dates would change to the last 3 months of orders. For the default criteria of 3 months, no ex is available. They have to enter
different dates in the date fields to get different results. Finally, if a user chooses a different Search Type than the one that produced the results, all exes
are disabled. (This prevents an inadvertent refresh while the user is entering new search criteria.)
November 19, 2013
Page 12
CS-003O: My HID: Search Orders: Customer Default View, HID Order Number
The Trusted Source

John Smith
Honeywell Security
My Account
Log Out
My HID
Choose Search Type
Item Number
C
HID Order Number
1354-AES-3597
SEARCH

Card Format Number
E View Card Format Info by Customer
Search Type: HID Order Number 1354-AES-3597
B
Order No.
Customer No.

Customer Name
EXPORT RESULTS
25
PO No.
Freight Carrier
Order Type
Hold
Ordered
Closed
ANNOTATIONS:
A
This is the page HID Direct Customers see when they Choose Search by HID Order Number. There are no filters for this search. All filters disappear when
HID Order Numbers is selected in the dropdown. The screen for Search by Purchase Order Number looks the same as this one.
The default view shows the first 25 orders.
This text indicates what search results are showing. When the user first visits the page, it simply says Showing all recent orders. After a search, this
contains a description of the search.
was exed. If a user chooses a different Search Type than the one that produced the results, all exes are disabled. (This prevents an inadvertent refresh
while the user is entering new search criteria.)
November 19, 2013
Page 13
CS-003O My HID: Search Orders: Customer Default View, No Records
The Trusted Source


A
John Smith
Honeywell Security
My Account
Log Out
My HID
Open
Select Search Type
Status: Open.
to
SEARCH
10/23/2013
Dates: 10/23/2012 to 10/23/2013.
Order No.
10/23/2012
Customer No.

Customer Name
EXPORT RESULTS
25
PO No.
Freight Carrier
Order Type
Hold
Ordered
Closed
No records found.
ANNOTATIONS:
A
This is the page HID Direct Customers see when they navigate to the orders page, enter search criteria, and get no results for their search criteria.
November 19, 2013
Page 14
CS-003OCF My HID: Search Orders: Customer Default View, Card Format
The Trusted Source

John Smith
Honeywell Security
My Account
Log Out
My HID
B
Search Card Format Info
H103304
C
Select card format >
SEARCH
All Info
E Order History
Card Format Number: H10304.
Reserved Formats
Card Format
Authorized Companies
Authorizations
Description
Format Number
Rev
Technology
Comittment
Brand
Card Format History

PO Number
Number
Order Number
Order Date
Style
Part (Item) Number
Qty
Facility Code
Card No.
Card Format Reservations

Customer Name
Number
Comments
Facility Code
Card No.
Card Format Authorizations

Customer Number
Customer Name
Reference Document
Comments
ANNOTATIONS:
A
This is the page HID Direct Customers see when they select Search by Card Format Number and enter a number.
The user chooses Search Card Format Info. The search options show up, including the View one up data[ link.
The user can click the Select Card Format link to launch a popup and choose from available formats. (This link appears after the user has chosen Search
Card Format Info.)
The user has the option to restrict the information displayed to Order History, Reserved Formats, or Authorizations. The default view shows all types of
Format information. (These options appear after the user has chosen Search Card Format Info.)
After clicking Search the card format information appears.
This text indicates what search results are showing. If the user exes out of a criteria, it clears. Finally, if a user chooses a different Search Type than the one
that produced the results, all exes are disabled. (This prevents an inadvertent refresh while the user is entering new search criteria.)
November 19, 2013
Page 15
CS-003OCF My HID: Search Orders: Customer Default View, Select Card Format List
The Trusted Source

Home > My HID > Orders
John Smith
Honeywell Security
My Account
Log Out
My HID
A
All Info
Search
by Card
Format
Number
Search
Card
Format
Info
SEARCH
E Order History
Reserved Formats
Authorized Companies
Authorizations
D
Select Card Format

FILTER:
Card Format
Description
Format Number
X Rev
CLEAR SEARCH
Technology
Format
Card Format History
A Card
2801-SLDF
Black Fob
2683-SVFR
Card X
PO Number
Number
Format Number
Order Number
Order Date
Comittment
Brand
6576-ADFG
Style
Drab
Grey Card
Part (Item) Number

5354-SDFH
Everything Card
3246-WEF
Fob 4509
2463-SDGH
Gant Chart Card
5743-SGSD
Hard Plastic Tag
1208-SDGA
Ice 9 Unit
9520-SGAF
Jarcard
4563-SDGA
Qty
Facility Code
Card No.
Card Format Reservations

CANCEL
Customer Name
Number
Comments
SELECT
Facility Code
Card No.

Customer Number
Customer Name
Reference Document
Comments
ANNOTATIONS:
A
Users can click the Select Card Format link to scroll through the alphabetically sorted list of customers. They click a row, then click Select.
November 19, 2013
Page 16
CS-003OCF My HID: Search Orders: Customer Default View, Card Format
The Trusted Source

John Smith
Honeywell Security
My Account
Log Out
My HID
B
SEARCH
View Info for All Card Formats
HID One Up Information by Customer

D
Number
PO Number
Order Number
Order Date
Style
Part (Item) Number
Qty
Facility Code
Card No.

Customer Number
Customer Name
Reference Document
Comments
ANNOTATIONS:
A
B
This is the page HID Direct Customers see when they select View Info for All Card Formats and click Search.
The user chooses View Info for All Card Formats. The search field disables.
The user clicks the Search button, which is enabled.
After clicking Search the card format information appears.
November 19, 2013
Page 17
CS-003OCF My HID: Search Orders: Customer Default View, Card Format, No Records
The Trusted Source

John Smith
Honeywell Security
My Account
Log Out
My HID
Search Card Format Info
H103304
SEARCH
All Info
Card Format
Format Number
Description
Rev
Technology
Comittment
Brand
No records found.
ANNOTATIONS:
A
This is the page HID Direct Customers see when they select Search by Card Format Number and enter a number and there are no results.
November 19, 2013
Page 18
CS-003OHU Search Orders: HID User View
The Trusted Source

Jane Smiley
HID Global
Jane Smiley, HID Global
My HID
Search and select customer:
C
Hon
SELECT
Honeywell Security

D
Choose Search Type
All Orders
to
SEARCH
Item Number
HID Order Number
Card Format Number
E
View Card Format Info by Customer
ANNOTATIONS:
A
This is the view an HID user sees before they choose a customer.
The HID user can always view the Card Services and Mobile Services menu options.
The user searches and selects a customer (this is optional). When they choose a customer and click select, the last 3 months of the customers orders show
(see next page). They can type either the customer name or number and a type ahead dropdown will make suggestions.
The user has a choice of several search types. Each will allow the user to search for orders. The criteria on the right of the search control change based on
the search type selection. (See customer pages.)
The View Card Format Info by Customer is disabled until the user chooses a customer.
No customer found with this name/ID.
November 19, 2013
Page 19
CS-003OHU Search Orders: HID User View
The Trusted Source

Jane Smiley
HID Global
My HID
B
SELECT
Honeywell Security

C
Choose Search Type
to
All
Customer: Honeywell Security
Dates: 7/23/2013 to 10/23/2013 (default view)
E Number of records to show:
Order No.
Customer No.
SEARCH
EXPORT RESULTS
25
Customer Name
PO No.
Freight Carrier
Order Type
Hold
Ordered
Closed
ANNOTATIONS:
A
This is the view an HID user sees when they choose a customer.
The user has a choice of several search types. Each will allow the user to search for orders. The criteria on the right of the search control change based on
the search type selection. (See customer pages.)
After the HID user clicks select, the table fills with orders from the last 3 months.
You can choose the number of records to show on the page. (They have the choice of 25, 50, or 75 records.)
This text indicates what search results are showing. For the HID user, this includes the customer. When the user exes a criteria, the criteria is cleared, along
with all criteria to the right of the one that was exed. Clearing the date returns the results to the last 3 months of orders. If the customer is exed out, all
results are cleared and all criteria are cleared. For the default criteria, no ex is available. They have to enter different dates in the date fields to get different
results. Finally, if a user chooses a different Search Type than the one that produced the results, all exes are disabled. (This prevents an inadvertent
refresh while the user is entering new search criteria.)
November 19, 2013
Page 20
CS-003OHUCC Search Orders: HID User View, Customer Chosen
The Trusted Source


A
Jane Smiley
HID Global

My HID
Honeywell Security
SELECT

C
Choose Search Type
Customer: Honeywell Security
Order No.
10/23/2012
Open
Customer No.
Status: Open.
to
SEARCH
10/23/2013
Dates: 10/23/2012 to 10/23/2013.
D Number of records to show:

Customer Name
EXPORT RESULTS
25
PO No.
Freight Carrier
Order Type
Hold
Ordered
Closed
ANNOTATIONS:
A
This is the view an HID user sees when they choose a customer and perform a search.
The user then has a choice of several search types. Each will allow the user to search for orders. The criteria on the right of the search control change based
on the search type selection. (See customer pages.) If the user makes no choice, orders will be searched based on the entered criteria.
You can choose the number of records to show on the page. (They have the choice of 25, 50, or 75 records.)
This text indicates what search results are showing. For the HID user, this includes the customer. When the user exes a criteria, the criteria is cleared, along
with all criteria to the right of the one that was exed. Clearing the date returns the results to the last 3 months of orders. If the customer is exed out, all
results are cleared and all criteria are cleared. For the default criteria, no ex is available. They have to enter different dates in the date fields to get different
results. Finally, if a user chooses a different Search Type than the one that produced the results, all exes are disabled. (This prevents an inadvertent
refresh while the user is entering new search criteria.)
November 19, 2013
Page 21
CS-003OD Order Details: Customer and Admin ViewA
The Trusted Source


A
John Smith
Honewell Security
My Account
Log Out
My HID
B
Order Number: 111118888777
Date ordered: 24-May-2013
Sold to:
Honeywell Security
1001 Main Street
United States
Ship to
Honeywell Security
1001 Main Street
United States
Date closed: 12-June-2013

PO Number
12323u34903
Freight Carrier
UPS Second Day Air
F
BACK TO SEARCH RESULTS
Line
Item Number
Description
Ordered
Cancelled
Shipped
Open
Scheduled
Warehouse
Hold
Actions
D
E
Track >
Return >
Track >
Return >
ANNOTATIONS:
A
Company and Log In profile (HID Direct Customer, HID Customer Service Manager and HID System Administrator view).
Oracle Order details Order number, Date Ordered and Closed, Sold to, Shipping Address and Line Items for the selected order are displayed on the
detail page.
Oracle Line item details displays a number of items from the Oracle record.
The Track link displays the shipped date and waybill, invoice numbers and cross reference list for the line item.
The Return link takes the user to the Enter RMA screen.
The RETURN TO SEARCH RESULTS button returns users to the Search page that sent the user to this page.
November 19, 2013
Page 22
CS-003OD Track Order Shipment
The Trusted Source

John Smith
Honeywell Security
My Account
Log Out
My HID
Sold to:
Honeywell Security
1001 Main Street
United States
Ship to
Honeywell Security
1001 Main Street
United States

PO Number
12323u34903
Freight Carrier
UPS Second Day Air
G
C
Line
Item Number
Description
Ordered
Cancelled
Shipped
Open
Scheduled
Warehouse
Hold
D
E
Actions
Track >
Return >
SHIPPED 12-JUN-2013
WAYBILL NUMBER 1Z94050345435395
INVOICE NUMBER 1110823948

CROSS REFERENCE LIST
Track >
Return >
ANNOTATIONS:
A
Company and Log In profile (HID Direct Customer, HID Customer Service Manager and HID System Administrator view).
Oracle Order details Order number, Date Ordered and Closed, Sold to, Shipping Address and Line Items for the selected order are displayed on the
detail page.
Oracle Line item details displays a number of items from the Oracle record.
The Track link displays the shipped date and waybill, invoice numbers and cross reference list for the line item.
The Return link takes the user to the Enter RMA screen.
The waybill number is hyperlinked to the Carriers shipment tracking page. Clicking on the hyperlink will open a new browser window.
The RETURN TO SEARCH RESULTS button returns users to the Search page that sent the user to this page.
November 19, 2013
Page 23
CS-003OD Track Order Shipment
The Trusted Source

John Smith
Honeywell Security
My Account
Log Out
My HID
ORDER DETAILS
Track Shipment
Honeywell Security
[X]
Shipped/Open
Scheduled
Warehouse
TRACK
HID Order Number

111118888777
Date Ordered
24-May-2013
Date Closed
12-June-2013
Sold to
Honeywell Security RETURN
1001 Main Street
United States
Ship to
Honeywell Security
1001 Main Street
United States
PO Number
12323u34903
Freight Carrier
UPS Second Day Air
Line
Item Number
Description
Ordered
Cancelled
Shipped
Open
TRACK
RETURN
Scheduled
Warehouse
Hold
Track
Track>>
Return
Return>>
SHIPPED 12-JUN-2013
WAYBILL NUMBER 1Z94050345435395
INVOICE NUMBER 1110823948

CROSS REFERENCE LIST
Track >
Return >
ANNOTATIONS:
The illustration above shows the tracking popup window after the user clicks the tracking link.
November 19, 2013
Page 24
CS-003RR Request RMA
The Trusted Source


A
John Smith
Honeywell Security
My Account
Log Out
My HID
B
Sold to:
Honeywell Security
1001 Main Street
United States
Ship to
Honeywell Security
1001 Main Street
United States
Item Number to Return:

920NTNNEKE0000

PO Number
12323u34903
Freight Carrier
UPS Second Day Air
Description:
RDR, R40, ICLASS, SE E, NO
PROX, STD WIEGAN, PIG, BLK,
ELITE LED RED, FLSH...
D
Product category:
Type of return:
Shipped:
120
--Select from List--
Return for repair
(D) Select a type of return.
Return for replacement
(E) Select a return reason.
Stock return (20% restocking fee)
(F) Enter a quantity to return.
Quantity:
Reason for return:

--Select a reason--
(F) Your return quantity exceeds the quantity ordered.

(F) Invalid entry.
(G) Enter a purchase order number.
Purchase order:
Instructions or comments (optional):

H
CANCEL
PREVIEW REQUEST
ANNOTATIONS:
A
Company and HID Customer Number is based on Log In profile (HID Direct Customer, HID Customer Service Manager and HID System Administrator view).
The order number and date ordered.
Oracle Line item details
Select the Type of Return (see list below).
Select the Reason for Return (see list at right).
Select a quantity that is less than or equal to the quantity shipped.
Enter a purchase order number.
Enter special instructions for additional comments (optional).
The PREVIEW REQUEST button opens the Review and Submit RMA
page.
The CANCEL button abandons the request and returns the user
to the Order page.
Select the type of return

Repair
Replace
Stock Return
November 19, 2013
Select the reason for the return

100 Incorrect Configuration
101 Bad network port
102 Beeper Failure
104 Biometric Sensor Failure
105 Customer Error
106 Damaged in Transit
107 Dead out of the box
108 Firmware Update
109 Hard to swipe/insert card
110 High Current
111 Incorrect firmware
112 Incorrect install manual/labeling
113 Insufficent memory on expansion board
114 Internal memory failure
115 Keypad Failure
116 LED Failure
117 Low Current
118 Missing Parts
119 No communication LED
120 No data Output (control line failure)
121 No Power LED
122 No power on reader port
123 Nonfunctional
124 Order Entry Error
Select the reason for the return

125 Packing Error
126 Reader Lock-up
127 Relay failure
128 Restock
129 Shipping Error
130 Unit will not boot properly
300 Antenna wire broken
301 Artwork does not match proof
302 Bowed (warped) cards
303 Artwork
304 Cosmetic Defect
308 Duplicate Credentials
309 Incorrect Marking
310 Incorrect Programming
311 Mechanical Damage
312 Missing Credentials
315 Packaging issue (coils)
316 Physical dimension issue
317 Production Error
318 Restocking Fee
319 Shipping Error
320 Short read range
321 Slot punch issue
322 Printability Problem
Page 25
CS-003ORR Review and Submit RMA Request
The Trusted Source

John Smith
Honeywell Security
My Account
Log Out
My HID
Sold to:
Honeywell Security
1001 Main Street
United States
Ship to
Honeywell Security
1001 Main Street
United States

920NTNNEKE0000

PO Number
12323u34903
Freight Carrier
UPS Second Day Air
Description:
RDR, R40, ICLASS, SE E, NO
PROX, STD WIEGAN, PIG, BLK,
ELITE LED RED, FLSH...
Product category:
Cards and Credentials
Shipped:
120
Type of return:
Return for repair
Quantity:
20
Reason for return:

Purchase order:
11344559
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium
doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo
inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo
enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed
quia consequuntur magni dolores eos qui ratione voluptatem...
CANCEL
SEND REQUEST
ANNOTATIONS:
A
If the user clicks cancel, the user gets a dialog that says Really abandon this return?. If the user clicks OK instead of CANCEL, the user is returned to the
Order page.
If the user clicks ok, then the return request is submitted and the user is returned to the Thank You page.
November 19, 2013
Page 26
CS-0030RRTY RMA Request Thank You
The Trusted Source

John Smith
Honeywell Security
My Account
Log Out
My HID
Sold to:
Honeywell Security
1001 Main Street
United States
920NTNNEKE0000
Thank You
Your return request has been sent.
You will receive an email confirmation.
Product category:
Shipped:
120
Please call HID Global Customer Service, 800-888-8888, for

further assistance.
Return for repair
Quantity:
20
DONE
Reason for return:
Purchase order:
11344559
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium
doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo
inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo
enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed
quia consequuntur magni dolores eos qui ratione voluptatem...
CANCEL
SEND REQUEST
ANNOTATIONS:
This is the Thank You dialog that appears after the user clicks SEND REQUEST. After the user clicks DONE, they are sent back to the Order Status and
RMA Requests home page.
November 19, 2013
Page 27
CS-003ORRS Order Return Request Summary
The Trusted Source

John Smith
Honeywell Security
My Account
Log Out
My HID
A
RETURN REQUEST SUMMARY

Honeywell Security
Date Ordered
24-May-2013
HID Order Number

111118888777
Item Number to Return

920NTNNEKE0000
D Date/Time Submitted
Ordered
120
Description
RDR, R40, ICLASS, SE E, NO PROX, STD WIEGAN, PIG, BLK, ELITE LED RED...
E Quantity Returned
10/22/2013
2:49 PM
Return Reason
318 Restocking Fee
10
Return Type
Stock Return
123456-AE2
Item Number to Return

920NTNNEKE0000
Date/Time Submitted
10/22/2013
2:49 PM
Ordered
120
CANCEL RETURN
Description
Return Reason
318 Restocking Fee
Return Type
Stock Return
Comments and Instructions

Ut wisi enim ad minim veniam, quis
nostrud exerci tation ullamcorper
suscipit.

123456-AE2
Date/Time Submitted
10/22/2013
2:49 PM
Status
Submitted Thank you.

suscipit.
Quantity Returned
15
Ordered
Item Number Returned 120
920NTNNEKE0000
Status
Quis nostrud exerci tation ullamcorper
suscipit.
Description
Quantity Returned
90
Return Reason
318 Restocking Fee
Return Type
Stock Return

suscipit.

123456-AE2
Status
Return shipped.
Tracking: XJDOL34036-54034
RETURN TO ORDER
ANNOTATIONS:
If a customer-facing RMA database is created, this screen shows all RMAs associated with the order.
A
Shows the customer logged in to the system.
Near the top of the page is the order number and order date.
Shows a summary of latest RMA request just entered. If the user is coming from the Preview RMA Request screen, this entry will be highlighted. If the user
is coming from the Order screen, none of these entries will be highlighted. The top row of the RMA entry will show summary data about the item returned.
Shows the date that the RMA was submitted.
Shows the RMA data that the user entered.
Shows the status of the RMA requestwhether it was just submitted, received by HID and credited, or some other status (???). I have a CANCEL button
on the assumption that for a while the customer will be able to withdraw an RMA request.
Shows summaries of previous requests, ordered by the most recent request first. Each will have different statuses.
The RETURN TO ORDER button navigates the user back to the Order page.
November 19, 2013
Page 28

CE Order RMA Wireframes111913v7 PDF

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Customer Experience:

Single Point of Access for Customer Support

Enter User Name

Search Orders page

Order Details Page

Order Status and RMA Requests Home (Log in)

The Trusted Source

Order Status and RMA Requests

Forget your password?

"Forget your password" link begins the Forget Password worklflow.

November 19, 2013

CS-001AR (Modified) New Account Request Form

The Trusted Source

Home > Account Registration

HID Customer Number

First (50 characters)

Last (50 characters)

Company Email Address*

[email protected] (100 characters)

Street Address (100 characters)

Confirm Company Email*

[email protected] (100 characters)

breadcrumb provides reference, not navigation.

Self Registration Page (First Time User)

Not having correct Account # (Oracle Customer Account #)

Invalid email address

FastMail. Dora, Zenbe, Inbox, Mail.com, Lycos Mail, Care2, etc.

CS-004PW Create New Password and Security Questions

The Trusted Source

Home > My Account

John Smith, Acme Security

SELECT SECURITY QUESTIONS

I have read and agree to the HID Global Corporation

Links to Terms of Service (https://managedservices.hidglobal.com/terms.html) and Privacy Policy

Field validation occurs on release of SAVE button.

November 19, 2013

ActivID Default Challenge Questions:

Create New Password and Security Questions: Privacy Pop-up Window

The Trusted Source

Home > My Account

John Smith, Honeywell Security

HID Global Secure Identity Services Privacy Policy

Links to Terms of Service (https://managedservices.hidglobal.com/terms.html) and Privacy Policy (https://

Field validation occurs on release of SAVE button.

ActivID Default Challenge Questions:

VALIDATION ERROR MESSAGES:

November 19, 2013

The Trusted Source

Home > My Account

John Smith, Honeywell Security

Terms and Conditions

Links to Terms of Service (https://managedservices.hidglobal.com/terms.html) and Privacy Policy (https://

Field validation occurs on release of SAVE button.

ActivID Default Challenge Questions:

VALIDATION ERROR MESSAGES:

November 19, 2013

CS-004P User Account Profile

The Trusted Source

Home > My Account