Stand for Tenant Safety (STS)

Summary of Data to Document Construction

as Harassment in Rent Stabilized Buildings
and the STS Legislative Solution

By the Stand for Tenant Safety Coalition

with Research Support from the Community Development Project at the Urban Justice Center
September 2015

About the Stand for Tenant Safety Coalition

Stand for Tenant Safety (STS) is a citywide coalition of community organizations who are fighting to protect the lives and homes of New York City tenants where landlords are using construction as harassment.
Through this community driven effort, we demand the systemic reform of the Department of Buildings.
www.standfortenantsafety.com
STS member organizations include
Asian Americans for Equality
Association for Neighborhood and Housing Development, Inc.
Brooklyn Legal Services, Corp. A
CAAAV: Organizing Asian Communities
Catholic Migration Services
Chhaya CDC
Community Development Project at the Urban Justice Center
Cooper Square Committee
Fifth Avenue Committee/Neighbors Helping Neighbors
Goddard Riverside Law Project
Good Old Lower East Side
Housing Conservation Coordinators
Los Sures
Met Council on Housing
MFY Legal Services
New York Lawyers for the Public Interest
Northern Manhattan Improvement Corporation
Northwest Buswick Community Map
St. Nicks Alliance
Tenants & Neighbors
Urban Homesteading Assistance Board
West Harlem Environmental Action, Inc.

About the Community Development Project (Research Partner)

The Community Development Project (CDP) at the Urban Justice Center strengthens the impact of
grassroots organizations in New York Citys low-income and other excluded communities. We partner with
community organizations to win legal cases, publish community-driven research reports, assist with the
formation of new organizations and cooperatives, and provide technical and transactional assistance in
support of their work towards social justice.
Photos courtesy of Cooper Square Committee

I. Methodology

This research was designed by members of the Stand for Tenant Safety (STS) coalition with
research support from the Community Development Project at the Urban Justice Center. 150 surveys were
collected in English, Spanish and Chinese in Manhattan and Brooklyn from January to June 2015. Surveys
were administered to tenants in buildings that were currently undergoing or had recently undergone major
construction and were collected via door-to-door outreach and at events and meetings. The tenant profiles
are the result of one-on-one interviews with tenants in buildings that were surveyed.

The Department of Buildings (DOB) data is based on 57 buildings that were identified via the STS
surveys as buildings that are undergoing major construction. For each unique address on the surveys,
researchers at the Community Development Project conducted research via the DOB website to explore
complaints, violations, and permits for each address.

The survey aims to document how major construction has impacted the health and well-being
of tenants in rent-stabilized apartments in New York City and to explore the extent to which such
construction constitutes tenant harassment. The survey and supplemental secondary data from the
Department of Buildings also aims to better understand how effectively the Department of Buildings
inspection units address problems with construction when they are reported by tenants. The DOB data also
documents the degree to which the DOB fines landlords that violate rules and regulations, and the status
of collecting those fines.

II. The Problem

Across New York City, at an increasingly alarming rate, landlords are conducting gut renovations
and other major renovation projects in occupied buildings where people continue to live. As our data
and tenant stories illustrate, these tenants, many of whom are rent stabilized, experience harassment by
their landlords and suffer threats to their health and safety because of this construction work. These
tenants are rarely given notice that work will be done or how long it will last.

During construction, fire escapes are inaccessible, dust and debris are in the hallway, doors to the
building are left unlocked, and excessive noise and construction work after hours are commonplace.
Physical damage to personal property occurs and disruption of basic services such as heat, hot water and
cooking gas is frequent and long lasting. Further, there is evidence that landlords are systematically using
construction as a way to push tenants out of rent stabilized housing, pressuring tenants to take buyouts to
make way for tenants that will pay higher rent.

The Department of Buildings response to complaints by tenants in buildings undergoing major
renovations is slow and ineffective and inspectors often close complaints without a thorough investigation.
Many complaints are closed without an inspector ever gaining access to a building to evaluate the nature
of the complaint. Tenants have a hard time navigating the DOB system and rarely get their problems solved
by the DOB. Stop work orders are rarely issued by the DOB and fees are too low to act as a deterrent to bad
acting landlords. Furthermore, the City is not collecting the fines it does impose and many landlords
continue to rack up violations without paying the fines they have accrued.

These problems are serious and life threatening, as we have seen recently with the explosion of a
building on 2nd Avenue. The need to reform the DOB and create better enforcement mechanisms and
stronger deterrents to bad acting landlords is critical. As the Mayor looks to solve the affordable housing
crisis, we need to ensure that the City is also protecting the affordable housing and rent stabilized tenants
we already have.

III. Legislative Solution

The Stand for Tenant Safety coalition in partnership with several members of the New York City
Council has developed a legislative package that will strengthen the NYC Department of Buildings ability
to address reckless construction and the tenant harassment that is often associated with such
construction.

The following survey and secondary data from the Department of Buildings shows the degree to
which construction is used by landlords in rent stabilized buildings as a form of harassment. The data
provides concrete evidence of the need for the legislative package. More information about the policy
recommendations can be found on pg. 8.

IV. Survey Findings (based on 150 surveys)

1. Tenants are severely impacted by demolition, renovation of apartments, overhauls of building systems
and renovations of hallways and common areas. Tenants reported the following had occurred in their
building:
74% of respondents reported demolition of apartments.
73% reported renovation of apartments.
57% reported overhaul of building systems.
42% reported renovations of hallways or common areas.
2. Construction is directly linked with attempts to displace tenants.
52% of respondents considered moving out of their apartment because of the construction.
53% were offered a buyout either before or during the construction.
34% said they felt pressure from landlord or landlord representative to take the buyout.
3. Landlords often do not give advance notice of construction.
61% were NOT given ANY advance notice that construction was going to happen.
86% were NOT told in advance how long the construction would last.
4. Construction causes conditions that impact the health and safety of tenants.
71% reported that construction was a threat to their health and safety.
82% reported excessive noise.
87% reported excessive dust.
42% reported excessive fumes.
44% reported problems with vermin.
73% reported construction debris in the hallway.
74% reported doors to building left open or unlocked.
14% reported fire escapes were not accessible.
5. Construction causes serious damage to apartments and common areas.
73% reported cracks or holes in the wall.
30% reported that the ceiling collapsed.
55% reported water leaks.
29% reported that personal items were broken.

6. Basic services were frequently disrupted during construction.

39% frequently had disruptions of heat.
46% frequently had disruptions of hot water.
33% frequently had no water.
22% frequently had no cooking gas.
19% frequently had no electrical service.
47% frequently had disruptions of the intercom.
15% frequently had disruptions of smoke and carbon monoxide alarms.
7. Service disruption could last for weeks or months.
17% had disruptions of heat for more than a month and 31% for a week or more.
16% had disruptions of hot water for more than a month.
36% had disruption of intercom service for more than a month.
16% did not have a smoke or carbon monoxide detector for more than a month.
8. Work often violates basic Department of Buildings (DOB) rules and guidelines.
40% reported construction work before 7am or after 6pm.
27% reported that emergency contact info was removed from the lobby.
43% reported that superintendent of building was not responsive to tenant needs.
9. Tenants that called 311 to report construction problems to DOB were not satisfied with the experience and
felt that DOB often did not solve the problem.
71% rated overall experience reporting problem to 311 as fair or poor.
58% said they did NOT think that calling 311 led to the problem being resolved.
70% rated DOB fair or poor in addressing their problem. 22% said the problem was not addressed.
55% said it was somewhat difficult or very difficult to access information from DOB about their
complaint.

Construction debris fills stairwell

Bathroom not usable due to construction

V. Tenant Profiles
Tenant Profile 1: Anne Hayes
Before construction even began in Annes rent stabilized apartment in the East Village, she received a call
telling her that the planned construction would be very disruptive, dusty, noisy and unpleasant and that
she should consider a buy-out. Anne declined the buy-out and the owners began the work. First, they
erected a sidewalk shed, installed surveillance cameras on each floor, and installed an electronic front
door entry system. Building management refused to give more than one of the new electronic coded key
fobs per apartment, which meant that apartments with more than one tenant did not have enough keys for
everyone to access the building, denying access to tenants that were rightfully in their apartments.
Construction also impacted the health of Anne and her neighbors, also rent regulated tenants. During
major construction phases, when multiple apartments on multiple floors were being gut renovated, the
dust, noise, and debris led most of the remaining tenants to develop dry coughs. In addition, Anne
suffered irritation in her eyes: at her regular eye checkup the doctor was able to capture the image of layer
of dust on the surface of her eyes. When Anne contacted the Department of Buildings via 311, she reports
that inspectors typically did not respond at all, and when they did respond, they claimed that they could not
gain entrance to the building or that there was no work in progress at the time of inspection. Anne notes
that this seems peculiar given that the work schedule has been consistent 8am-4pm, 5 days a week for the
past several years.
Tenant Profile 2: Maribel Lopez
Maribel has lived with her family in a rent stabilized building in Brooklyn for over thirty years. For the past 6
years, the building has been under construction. Currently, there are only 2 apartments occupied in the 6
unit Rent Stabilized building. In 2012, the landlord refused to renew the leases of the remaining tenants, so
they filed a non-renewal case with NYS Division of Housing and Community Renewal (DHCR) with the help
of Brooklyn Legal Services Corp. A. However, in response to the case, the landlord claimed he planned
to demolish the building. In June 2015, the tenants won the case, but the harassment has become more
hostile. The landlord has made life miserable for the tenants. There have been times when the construction work caused vibrating of the whole building and caused debris to land on Maribels roof. Recently, the
landlord left tenants without heat and hot water for 2 weeks while he installed a new boiler. Now construction in the apartment next door has caused Maribel and her family constant problems. The construction
and stress has made worse the general health of Maribel and her family and specifically her mothers heart
condition.
Tenant Profile 3: Ana Minaya
Anas building is a 6 unit building in Brooklyn with 4 vacant units where she has lived for 15 years. Starting
in late 2013, Ana has called the Department of Buildings several times because the buildings owner is
doing construction without permits and after hours, but the DOB was very slow to inspect. Despite her
persistent calls to the DOB, the landlord continued doing gut rehabilitation to vacant units and they have
shut off Anas heat and hot water for over a month. In addition to lack of heat and hot water, Ana has had
to live with dust from the construction and constant harassment from the landlord and his workers. Since
Ana refuses to leave despite bad conditions, she was harassed with constant knocking on her door at all
hours of the night, has been offered buy outs, and the building owner started a holdover case against her.
Tenant Profile 4: Catalina Hidalgo
Catalina lives in Williamsburg, Brooklyn. When construction started, Catalina complained to the DOB to let
them know that the construction was leaving debris in the unoccupied units and was being done without
permits. By the time the DOB came it was too late, and Catalina had already been issued a partial vacate
order after dealing with having no heat, roaches, rodents, and a sinking bathroom (and eventually no
bathroom). Catalina and her family have been vacated from their apartment since December 2013. With
nowhere to go, Catalina and her family have been homeless and struggling to maintain a roof over their
heads.

VI. Department of Buildings Data Summary

Overview and Methodology

The following data is based on 57 buildings that were identified via the STS surveys as buildings
that are undergoing major construction. For each unique address on the surveys, researchers at the
Community Development Project conducted research via the DOB website to explore complaints,
violations, and permits for each address. The following is an analysis of the data from the DOB website
including examples of comments summarizing the complaints by tenants and response by DOB
inspectors.

Findings
1. DOBs response time to complaints is slow and inspectors often close complaints because they cant gain
access to the building.
The average time between a complaint being filed and a DOB inspection is about 42.54 days.
The longest response time to a complaint was 926 days.
Out of about 957 complaints inspectors reported that they could not gain access 102 times.
Slow response rates mean that when the DOB inspector arrives on scene, the issue at hand may no
longer be evident, meaning that an unsafe situation was never documented, the building owner was
never penalized, and residents may be subjected to similar unsafe conditions in the future.

Examples of tenant complaints and DOB response:

Comments of Complainant 1: CONTRACTORS ARE DIGGING INTO FOUNDATION AT BLDG. ON
STANTON ST BTWN ATTORNEY & PITT ST. CONTRACTORS ARE CAUSING BLDG. AT 146 ATTORNEY ST
TO SHAKE & CREATING CRACKS IN FLOOR, CEILING & WALLS IN APT. 5B
DOB response 1: NO BRICKS FALLING AT TIME OF INSPECTION (one day delay)
Comments of Complainant 2: THE ELECTRICAL BOX HAS WIRES HANGING OUT IN THE PUBLIC
HALLWAY. KIDS ARE TOUCHING IT AND THE ELECTRICIAN SAYS THEY ARE LIVE. THE WORKERS ARE
THERE NOW.
DOB response 2: INSPECTOR UNABLE TO GAIN ACCESS 2ND ATTEMPT (six day delay)
Comments of Complainant 3: 6 APTS IN BLDG WERE RENOVATED & NO PERMITS WERE POSTED. PLZ
INVESTIGATE - ALSO PLUMBING & ELECTRICAL WORK INVOLVED
DOB response 3: INSPECTOR UNABLE TO GAIN ACCESS - 2ND ATTEMPT (105 day delay)

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2. There is a disconnect between the high number of complaints for work without a permit and the actual
violations that follow, and penalty amounts are low.
While there were 197 documented complaints for work without a permit, only 12 resulted in any type
of violation being issued. It took inspectors an average of 58.47 days to inspect complaints that were
made about work without a permit.
Average dollar amount for fines for work without a permit: $2,529.03

Examples of tenant complaints and DOB response:

Comments of Complainant 1: THERE IS CONSTRUCTION WORK BEING DONE WITHOUT A PERMIT.
THEY ARE RIPPING UP CEILINGS AND WALLS. THEY HAVE REALLY HEAVY EQUIPMENT. NO PERMIT IS
POSTED/WORK BEING DONE IN BASEMENT W/OUT PERMITS
DOB RESPONSE 1: Inspector unable to gain access, CLS [CLOSED]
Comments of Complainant 2: THERE WAS A ROOF DECK BUILT WITHOUT A PERMIT AND I FEAR THAT
THE DECK IS NOT SAFE AND WILL COLLAPSE THE CEILING. I LIVE IN THE APT RIGHT UP UNDER IT. I
SEE SIGNS OF THE DECK AFFECTING THE CEILING
DOB response 2: Inspector unable to gain access, CLS [CLOSED]

Ceiling collapse in living room

Ceiling collapse making bathroom unusable

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3. The DOB rarely issues stop work orders, and rarely issues violations for work done in violation of those
stop work orders that have been issued.
Out of the 46 complaints for work contrary to a stop work order, none resulted in any violation.
Most of the complaints regarding stop work orders were closed simply because the inspector could
not gain access.
Of all the buildings surveyed, only 2 stop work order violations were issued that resulted in fines.
Each fine was $400, and both remain unpaid.

Examples of tenant complaint and DOB response:

Comments of Complainant: I WOULD LIKE TO REPORT THAT THERE IS A STOP WORK ORDER THATIS
IN EFFECT AND THERE IS ILLEGAL CONSTRUCTION OCCURRING WHILE THE STOP WORK ORDER IS
IN EFFECT. I WOULD LIKE FOR DOB TO INSPECT THE LOCATION
DOB response: Inspector unable to gain access, CLS [CLOSED]

4. Many fines that are issued for violations remain unpaid for years even as landlords continue to rack up
violations.
The average dollar amount of outstanding fines for violations is $3,771.56.
The average time period that fines go unpaid is about 900 days (Or about 2 years, 5 months, 20
days).
o Several buildings (7) surveyed still owe over $20,000 in fines. Some buildings owe as much as
$49,000, and some nearly $100,000 in fines.
o This indicates a need for better mechanisms of fine collection and stronger measures to punish
those that dont pay, especially for repeat offenders.
o The 2 stop work order violations that resulted in fines -- each $400 -- remain unpaid, indicating
that the $400 fine amount is far too small to serve as an adequate deterrent to working against
a stop work order.

Stop work order posted in building

VII. Stand for Tenant Safety (STS) Legislative Solutions

The Stand for Tenant Safety Coalition calls on the Department of Buildings (DOB) Commissioner, the
Mayor and the City Council to institute the following systemic reforms to address the problems
documented in the above data:
Create a Real Time Enforcement Unit.
Research shows a significant lag time between when problems are reported and DOB inspections occur.
Accordingly, the DOB must create a Real Time Enforcement Unit who will conduct targeted enforcement
in buildings where landlords harass tenants and/or that have extensive construction, which is defined
as buildings where more than 10% of the total units are simultaneously undergoing gut renovation.
Require DOB to certify plans of at-risk buildings instead of allowing for self-certification.
Self-Certification, also known as Professional Certification, is a process by which licensed professionals
may bypass a full review of a building project by the NYC Department of Buildings. Allowing owners to
self-certify the occupancy of their buildings means that they can falsify information and engage in
negligent construction practices that endanger the lives and safety of current tenants. We call upon
the DOB to conduct evaluations of plans in buildings where more than 10% of units are occupied or are
owned by a person who has been found guilty of tenant harassment prior to the issuing of any
construction permits.
Expand the Citys power to place liens on properties with unpaid Environmental Control Board (ECB) fines
and to commence foreclosure proceedings based on those liens.
Violations adjudicated by the Environmental Control Board (ECB) are often related to negligent
construction in residential properties. The City has the power to put liens on a specific category of
properties if they fail to pay their ECB fines. The City should expand the category of properties that
they can put liens on to include more apartment buildings (buildings with 20 units or more with at least
$60,000 of ECB fine judgments against them and buildings with six to nineteen units with at least
$15,000 of ECB fine judgments against them). The City should also be able to commence foreclosure
proceedings on the worst offenders. Foreclosure proceedings often provide the urgent pressure on
landlords needed to incentivize them to pay their fines and correct the violations.
Increase fines and violations when landlords do work without a permit.
Currently the penalties for doing work without a permit do not sufficiently deter reckless landlords from
doing construction work without permits. Penalties must be increased so that the fines act as an actual
deterrent.
Increase fines and violations when landlords do work while a stop work order is in effect.
The DOB issues stop work orders when their inspectors find hazardous or unsafe work and/or
conditions. As such, stop work orders should be one of the most powerful tools tenants, workers, and
the DOB have to ensure safe, responsible construction work. However, too many landlords and
construction contractors ignore stop work orders, continuing to put workers and tenants in danger. In
order to increase the pressure on reckless landlords and contractors, the fine for continuing to work
while a stop work order is in effect should be raised $5,000 to $10,000 for the first violation and fines
for subsequent violations should be $20,000.
Create a centralized list of contractors with multiple violations and increase oversight of them.
Bad acting contractors are putting workers, tenants, and passersby in danger. The City should create a
watch list of contractors with over three violations or who have done work without a permit in the
preceding two years. Contractors on this list should be subjected to additional oversight to ensure that
they do not commit negligent construction again.

Create a Community Liaison between DOB and tenants.

As the survey shows, the majority of tenants have only fair to poor experiences with the DOB. In order
to help improve these interactions and aide the DOB in being more sensitive to community needs and
issues, the DOB should institute a Community Liaison Unit. The Units contact information must be
posted on the DOB website.
This Units duties should include (but not be limited to):
Establishing a system to receive comments and complaints about construction work in NYC;
Providing outreach to communities regarding programs and services offered by the DOB;
Making recommendations to the DOB Commissioner about community engagement.
In buildings where landlords have been found guilty of tenant harassment, prohibit gut
renovations or structural rehabilitation unless such work is necessitated by documented
hazardous conditions.
In buildings where landlords have been found guilty of tenant harassment, prohibit gut renovations or
structural rehabilitation unless such work is necessitated by documented hazardous conditions.
Unless the landlord can prove that there is a hazardous condition that requires construction work, the
DOB should not give permits for gut renovation or structural rehabilitation work in occupied buildings
where the landlord has been found guilty of tenant harassment. Without this extra protection, landlords
with a track record of harassment will continue to harass tenants using negligent construction as
another harassment tactic. Also, it should be mandatory that the landlord post occupancy status around
the building so that tenants can see if the landlord is falsely claiming that their apartment is vacant or
not rent stabilized.
Require DOB oversight over tenant protection plans under the Construction Code.
Currently landlords are required to file a tenant protection plan whenever they file construction
documents for occupied buildings. This plan must contain information about the means and methods to
be employed to safeguard the health and safety of occupants. However, these tenant protection plans
are rarely filed or enforced. Consequently, the DOB should inspect buildings whenever a landlord files
a tenant protection plan to verify the information provided by the landlord and ensure compliance. The
DOB should also impose sizeable penalties and/or fines if landlords are found to have provided false
information on tenant protection plans, or if they do not comply with the terms of the plan.

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Create a Safe Construction Bill of Rights for occupied buildings.
In order to help educate and empower tenants, landlords should be required to send to tenants via mail,
and post when possible, a Safe Construction Bill of Rights during construction. On that Bill of Rights, the
landlord should list in simple English and the top six languages in New York City:
1. Hours of construction;
2. Description of the work being performed and its potential impact on tenants;
3. Timeline which will be updated and mailed to tenants every month for the duration of construction;
4. What services or utilities that might be affected (e.g. loss of hot water or heat) and mitigation
measurements the landlord is using to protect the tenants against hazardous conditions (e.g. dust,
debris, fumes, etc.);
5. Landlords duties during the period of work/construction, e.g.:
a. Take adequate steps to mitigate dust;
b. Take adequate steps to abate asbestos;
c. Keep noise to legally permissible levels;
d. Keep public areas free of debris.
6. The landlords obligation to file a tenant protection plan whenever they perform construction
work in an occupied building, and information about where to access a copy of the plan;
7. Who to contact at the landlords office if there is a problem, (24 hours a day); and
8. Who to call in the City (i.e. 311, or the DOB community liaison department as proposed below) if
the tenant is concerned work is not complying with those permits obtained.
Create an interagency task force.
Because various city and state agencies have jurisdiction and mandates to oversee the types of issues
that routinely arise for tenants during residential renovation and construction work, an interagency task
force should be created to enable these agencies to communicate clearly and meet regularly. Although
we were happy to see the formation of the Tenant Harassment Taskforce by Mayor de Blasio and
Attorney General Schneiderman we believe NYC tenants need legislation to codify the taskforce and
take on this issue of construction long-term.
DOB should issue orders to correct simultaneously with vacate orders.
Currently when the DOB judges a building unsafe or unfit for habitation, it issues a vacate order to help
maintain tenant safety while the underlying problem is solved. While a vacate order is helpful in
protecting tenants safety, if not issued concurrently with a order to correct, landlords can use the vacate
orders as a way to displace tenants and/or to not improve building conditions. This creates a perverse
incentive for landlords to make buildings unsafe or unfit for habitation to remove tenants.

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VIII. Call to Action

As development and construction proliferates across New York City, the impact on tenants and
neighborhoods is hard to ignore. This is especially true for those living in rent stabilized buildings that have
increasingly become a target for renovation. At an alarming rate, rent stabilized tenants are experiencing
construction work that is unsafe and is frequently used as a tactic to harass them out of their apartments
in order to make way for market rate units. The formation of The Tenant Harassment Taskforce by Mayor
de Blasio and Attorney General Schneiderman, the recent corruption exposed in the Department of Buildings inspection system as well as the horrific gas related building explosions in the East Village in March of
this year and in Harlem in March of 2014, all call attention to the growing issue of unsafe construction and
the devastating consequences that can occur if the system is not reformed.

The Stand for Tenant Safety legislative platform is a comprehensive package of bills that will
dramatically change the landscape of how construction is conducted in occupied buildings. We need new
laws to put an end to construction as harassment and to improve the response of the Department of
Buildings to this issue. We need the full City Council to act now and support this much-needed
legislative reform effort. In addition, we need the Department of Buildings to work collaboratively with the
City Council, STS coalition, tenants across New York City and other city agencies to implement the
proposed reforms.

Stand for Tenant Safety Member Organizations

www.StandforTenantSafety.com