Staples
Staples
Staples
Staples Incorporation
Management levels
at Staples
Company and organization
Submitted
to:Megha
Mehta
Submitted
byChitsimran
(44)
Pardeep
Satya
Mukesh
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Public
NASDAQ: SPLS
S&P 500 Component
Industry
Founded
Founders
Headquarters
Number of
locations
Retail
Framingham, Massachusetts,U.S. (1986)
Leo Kahn, Thomas G. Stemberg
Framingham, Massachusetts,U.S.
1,575 (U.S.)
2,281 (worldwide)
Area served
Key people
Products
Revenue
Snacks
US$ 24.38 billion (FY2013)
Net income
Total assets
Employees
Website
90,000+ (2013)
www.Staples.com
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3) Culture
The organization is very good in maintaining the
entrepreneurial spirit. The managers regard themselves as
the owner-operators. This has resulted in the outstanding
customer service and highly motivated associates. The
annual awards and discouragement f perks and
encouragement of team spirit have also motivated the
employees.
4) Control
The company has kept control by asking for daily and
weekly reports on sales, profits, inventory, expenses, etc. as
many as seven types of reports are been made for proper
recording and allocation and maintenance of the inventory
only.
5) Training
The management provides time to time training to the
employees. It has also arranged to keep a training manager
in the store itself to provide adequate training to the
associates. Time to time training is also provided to the
managers of all levels for their development and growth.
6) Planning
The top level management has focused itself to see the
opportunity in the market and set the standards and
measure the performance and is executing these functions
effectively. The timely realization and decision of focusing on
copying segment has been a very good example of good
decision-making.
7) Pilot testing
The management has conducted proper survey and
tested the success of the policy before implementing it
completely to minimize the risk and overcome the short
comings if any.
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Conclusion:As the conclusion of the case, I would like to say that the
decisions and plans made by the organization were quite good.
But for my point of view the management has introduced so many
levels in the hierarchy which might lead to more employees and
more salaries and lesser profits. Moreover this might cause the
delay in decision making procedures as there are so many levels.
The organization structure is also complex and it should try to
simplify it. The timings of the stores should also be increased to
grab more market share; efforts should be made to make it 24x7
available for the changing scenario. The company is already
expanding, and it should try to go into untapped and emerging
markets.
Bibliography:1) http://en.wikipedia.org/wiki/Staples_Inc
- viewed on 1/09/2014 at 2:35 p.m.
2) http://www.staples.com
- viewed on 1/9/2014 at 2:40 p.m.
3) http://www.cogmap.com/chart/staples-inc
- viewed on 1/09/2014 at 2:42 p.m.
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