Scribd Logo
Upload

Welcome to Scribd!

  • 135 views

    Rental PM ISO Checklist

    Uploaded by

    FT Kereta Sewa
    This document outlines the steps for a rental preventative maintenance checklist for desktops and notebooks. It includes cleaning hardware, checking the operating system and software, performing a quality control check of hardware and software, backing up data and recovering systems if needed, and obtaining customer feedback. The checklist covers monitoring cleaning monitors and accessories, installing requested software, scanning for viruses, checking for updates, and testing hardware components like keyboards, mice, and network connectivity. Customer satisfaction is rated on a scale of 1 to 5 in areas like the engineer's service, technical skills, timeliness and overall support experience.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Rental PM ISO Checklist

    Uploaded by

    FT Kereta Sewa
    135 views1 page
    This document outlines the steps for a rental preventative maintenance checklist for desktops and notebooks. It includes cleaning hardware, checking the operating system and software, performing a quality control check of hardware and software, backing up data and recovering systems if needed, and obtaining customer feedback. The checklist covers monitoring cleaning monitors and accessories, installing requested software, scanning for viruses, checking for updates, and testing hardware components like keyboards, mice, and network connectivity. Customer satisfaction is rated on a scale of 1 to 5 in areas like the engineer's service, technical skills, timeliness and overall support experience.

    Original Description:

    pm

    Original Title

    Rental PM ISO Checklist[1]

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document outlines the steps for a rental preventative maintenance checklist for desktops and notebooks. It includes cleaning hardware, checking the operating system and software, performing a quality control check of hardware and software, backing up data and recovering systems if needed, and obtaining customer feedback. The checklist covers monitoring cleaning monitors and accessories, installing requested software, scanning for viruses, checking for updates, and testing hardware components like keyboards, mice, and network connectivity. Customer satisfaction is rated on a scale of 1 to 5 in areas like the engineer's service, technical skills, timeliness and overall support experience.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    135 views1 page

    Rental PM ISO Checklist

    Uploaded by

    FT Kereta Sewa
    This document outlines the steps for a rental preventative maintenance checklist for desktops and notebooks. It includes cleaning hardware, checking the operating system and software, performing a quality control check of hardware and software, backing up data and recovering systems if needed, and obtaining customer feedback. The checklist covers monitoring cleaning monitors and accessories, installing requested software, scanning for viruses, checking for updates, and testing hardware components like keyboards, mice, and network connectivity. Customer satisfaction is rated on a scale of 1 to 5 in areas like the engineer's service, technical skills, timeliness and overall support experience.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    RENTAL

    PREVENTATIVE MAINTENANCE CHECKLIST


    TECHNICAL SUPPORT
    DESKTOP / NOTEBOOK

    Check List
    A. Hardware Cleaning
    1 Clean Monitor / LCD
    2 Clean Dust inside Casing
    3 Clean Casing
    4 Clean accessories if any

    Job Description

    If Any Faulty

    Clean by LCD Cleaner


    Clean by Vacuum/ Brush
    Clean by Fiber Cloth
    Clean by Fiber Cloth

    B. Operating System & Software Checklist


    1
    2
    3
    4
    5
    6

    Check OS & Software condition


    Install other software request by customer
    Empty the Recycle Bin
    Delete all unused temp files/folder
    Change local admin password
    Update Antivirus Software

    Check/Defrag all the Hard Drive


    7
    8 Scan for Virus

    Shut Down & turn On Computer 2 times

    : Check virus, Stability, speed.


    : Confirm with user before empty it.
    : Delete all files / Folder in any temp Folder
    : Change local admin password ( will be given by ITCD)
    : Check expire date of the Antivirus
    : Force the Antivirus update by internet
    : Run check disk for System Drive
    : Run Disk Defragmenter for all Partitions
    : Scan PC after Update Antivirus
    : Shutdown the computer and turn off all the power
    include accecories
    : wait about 5-10 min
    : Turn on all the power & turn on the computer
    : repeat the above step

    Backup & Recovery

    : Check Hard Disk with WD diagnosis Tool


    : Run Recovery if seriously attacked by Virus
    : Check Event Log
    : Check Startup item ( msconfig)
    : Check Antivirus
    : Check all I/0 port
    : Check internet/ network connection

    C. QC Check
    C1. Hardware Checking
    1
    2
    3
    4
    5
    6

    Check Fan Condition


    Check I/0 like USB
    Check Optical Drive
    Check keyboard & Mouse
    Check Lan/WLAN connection
    Check Power

    : Fan funtion well or not


    : System temperature
    : Test USB mouse
    : Test with any Driver / Recovery CD/DVD media
    : All button function well
    : Network/internet Connection
    : Check Power connection

    C2. Software Checking


    1
    2
    3
    4
    5

    Hardware Driver
    Standard Software
    Internet connection
    Netwrok Sharing
    Printing

    : Driver completed install and function well


    : Open all the standard software to make sure function well
    : able to connect internet
    : able to share or access network sharing files
    : able to print

    CUSTOMER FEEDBACK
    ( Circle 1-5 : 1 being disatisfied to 5 completely satisfied)
    Engineer Service Performance Criteria
    1. Keeping you informed during problem resolution
    2. Attitude of engineer
    3. Technical ability of engineer
    4. Time taken to resolve problem
    5. Did the engineer arrive on time ?
    6. Overall Satisfaction with this support experience

    1 2 3 4 5
    1 2 3 4 5
    1 2 3 4 5
    1 2 3 4 5
    1 2 3 4 5
    1 2 3 4 5

    Date : .

    Sign : ..

    You might also like