Yahoo Marketing Strategy
Yahoo Marketing Strategy
Yahoo Marketing Strategy
Executive Summary:
The report intends to provide the CEO of Yahoo! Inc with a marketing and financial plan to
turnaround the company. Yahoo! Inc is facing significant threat from rival companies such as
Google, MSN, AOL, Face book etc. The report has provided an overview of the company and
the industry in which it is operating. The industry analysis has been done using porters five
forces analysis. The analysis indicates that Yahoo! Inc is facing a moderate threat of new
entrants. The industry has a moderate level of bargaining power of suppliers. On the other hand,
the buyers have a higher degree of power. Moreover the threat of substitute products is also high.
Yahoo! Inc is facing competition in the domains of search, communication, advertising and
social networking from some major companies as rivals, thus resulting in high threat of
competitors. The report has also analyzed the position of the competitor companies from their
market and financial position. Yahoo is focusing on the target market of people belonging to
different age groups, professions and lifestyle. The marketing and financial plan is based on the
central objective of increasing the market share, sales and revenue of the company. It has been
recommended that in the domain of marketing, the company should focus on developing its
search, communication and media functions to fulfill the individual, professional and social
needs of the people. Moreover, investment in social networking can also be beneficial. Similarly,
the company can establish a stronger position in the market by providing the customers with high
quality services. The financial plan has also indicated that providing the premium quality
services can be used as a source of increasing the sales and revenue as customers would be
willing to pay for a high quality service. Moreover, the need to utilize innovative means of
earning has also been emphasized.
Content
Executive Summary:........................................................................................................................2
Overview of the Organization:........................................................................................................4
Industry Analysis:............................................................................................................................4
Porters Five Forces Model:........................................................................................................5
Threat of New Entrants............................................................................................................5
Bargaining Power of Suppliers................................................................................................5
languages, thus allowing its services to be used by residents in various countries across the
globe. Currently, Yahoo! Inc is providing services to more than 60 distinct geographical regions
which is regulated by its offices located in 30 different countries across the world. A further
extension in the domain of communication had been evident in the form of the establishment of
Yahoo! Social networking portals such as Meme and acquisition of an Asian based networking
platform Wretch (Yahoo! Annual Report, 2011).
The company has experienced shift in its corporate structure, financial performance and the
future outlook within the past few months. One of the key changes in this regard is the hiring of
Marissa Mayer as the new CEO by the company. The financial performance of the organization
has illustrated an improvement as the net revenue of the company has been noted to increased
(Rushe, 2012). Yahoo! Inc needs to have an exhaustive plan of action in terms of the financial
management of the firm as well as the marketing of its various products and services to gain a
stronger position in the market. This report intends to provide a comprehensive marketing plan
for Yahoo! Inc which can support the company is regaining a significant market position and
handle the competitive rivalry from its competitors such as Google, Inc. Moreover, the report
will also provide a detailed financial plan which can support the company in bringing
improvement in the financial outlook.
Industry Analysis:
The industry analysis will provide an evaluation of the current position of the industry in terms
of the porters five forces framework. The information arising out of the application of porters
model will be used to identify the outlook of the industry. To be more specific, the industry
analysis will help in determining a marketing strategy that can be deemed as suitable for Yahoo!
Inc under the given external environment. Moreover, competitor analysis will be conducted in
detail to identify the position of the rival companies and devise a marketing strategy that can help
Yahoo! Inc in establishing a competitive position in the market.
Competitor Analysis:
Competitor analysis will serve as an effective tool for identifying the varied strengths and
weaknesses of the competitors of Yahoo! Inc. This information can be further utilized for
developing a marketing strategy that can support the firm in gaining a competitive position. As
mentioned in the previous section, Yahoo! Inc is facing significant competitive rivalry from the
other organization offering similar products and services to the clientele. A few of the
competitors of Yahoo are Google, AOL, Microsoft (MSN) which are deemed as posing a direct
competition to the firm within the sphere of internet related functions.
Google is listed as one of the leading competitors of Yahoo! Inc as both of these companies are
engaged in gaining the attention of the target market which is an avid user of the internet tools.
The company has been operating in the market at a significantly strong position, offering the
internet users with easy to use and effective search portals. The search function of Google is
deemed as more effective than Yahoo! Incs Bing. The US search engine market is
predominantly taken over by Google as it search engine had a massive share of more than 66%
while Bing depicted a comparatively lower share as evident through the ratio of 15% only
(Goodwin, 2012). An opportunity for Yahoo! Bing can be seen in the form of the recent
strengthening position of the company in UK, as the search share of its key rival Google has
declined (Arthur, 2012).
Within the domain of communication, MSN is also offering similar services that allow people to
connect with others via exchange of emails, or messenger. The position of Microsoft in the
competitive sphere becomes more intricate as the search engine of Yahoo! is being supported by
Microsoft. Despite this collaboration, these two firms are competitors in the industry. AOL is
also a competitor for Yahoo; however, the competitive rivalry is nominal in comparison to the
pressure imposed by Google.
Apart from search function, Yahoo! offers a compiled platform that can be utilized for accessing
a multitude of functions such as online shopping, gaining information about current events etc.
Google doesnt offer such a cohesive platform of various internet activities, therefore providing
some leverage to Yahoo! Inc. However, the advertising tactics adopted by Google through the
use of its social networking websites such as YouTube and Twitter has provided Google a
competitive position in the industry. Moreover, Google AdSense and DoubleClick Ad Exchange
are also posing significant competition to Yahoo advertising. On a more traditional front, the
conventional means of advertising can also be regarded as competitors within the advertising
domain, as online companies such as Yahoo Inc and the conventional electronic and print
medium compete for gaining the attention of the same market segment.
Another serious threat exists is the form of a leading social networking website, Facebook that is
attracting a large number of users and advertisers, thus having implications for the future outlook
of Yahoo! Inc. From the advertisements displayed on cellular phones, Facebook has been able to
gain a massive amount of $150 million (Sengupta, 2012). Along with that, the company is also
fulfilling the role of offering the users with a communication platform. Since Yahoo! Inc is
dealing with the international market, the competition is also enhanced by the presence of local
networking, communication, sales and marketing entities.
Market Analysis:
The market analysis will provide a detailed overview of the segmentation of the target market,
the current trends, the needs and preference of the target market etc.
Target Market:
The target market of the company is focusing on various age groups ranging from young users to
adults. Some of the products of Yahoo! Inc are equally appealing to the people of different age
groups such as e-mail as a mode of communication. Nevertheless, the other products have a
more clearly specific target market such as Yahoo Finance is aiming to provide information the
people involved in corporate activities, investors, company stakeholders, financial analysts etc.
Similarly, Yahoo answers will have more appeal for students engaged in academic activities.
Therefore, the products of Yahoo! Inc are difficult to associate with one specific target market.
The socio economic status plays a minimal role in determining the target market of Yahoo! Inc.
People who do not own personal computers are still using internet, through cafes, thus those
individuals are also a part of the target market. Yahoo! Inc also caters to the needs of the
advertisers who want to conduct marketing of their products and services via using online
portals. As far as the cultural background and geographic location of the users is concerned,
Yahoo is targeting the users of internet all across the globe, via its international presence in 60
countries. Another defining feature of Yahoo! Inc is that it has expanded its customer base by
offering the services in up to 45 languages, which is facilitated by the development of local web
platforms for Asian, European and other nations (Yahoo! Annual Report, 2011).
The basic idea is to target the people who use internet, belonging different age groups, having
varied areas of interest, related to a wide array of cultural backgrounds. The usage of internet can
determine the time spent on online activities and the purpose of indulging in the internet based
activities. Yahoo! Inc is trying to provide its users with a multipurpose platform where they can
not only communicate with the significant others, but also seek up to date information about
current events and gain insight about the current situation of the marketplace etc. Considering the
earlier discussion it can be stated that the target market of Yahoo! Inc can be divided into three
specific groups, individual users, corporate users and third party affiliates.
Marketing Mix:
The organizations involved in providing services to the customers uses the elements of marketing
mix to develop a framework, which can be used to effectively reach the target market. The
marketing mix of Yahoo! Inc has been elaborated in the following section.
Marketing Objectives:
The marketing objectives of Yahoo! Inc have been presented as follows:
To increase the market share of Yahoo! Inc in the next five years. The current position of
the market share is in need of improvement as the rival firms such as Google hold a
greater ratio of market share. The marketing plan intends to support Yahoo1 Inc in
increasing the revenue and financial stability of the company in the next five years.
To enhance customer loyalty through using the various marketing tactics that can allow
the customers in developing enhanced level of positive association with the company.
This will allow Yahoo! Inc to maintain a significant ratio of market share.
Targeting
As discussed previously, Yahoo! Inc needs to identify the different needs of its customers, based
on their age, gender and degree of use of internet based on their life style. Instead of including
new services and features, the company needs to provide the customers with the features that
they need. Social networking is an area which is full of potential for growth. Wretch can be used
as a means of targeting youth, adults, commercial and non commercial users of the website in
Asian region. With the passage of time, the website can be made available to other regions in the
world as well, with its success highly dependent on the support from market tactics.
Positioning
Yahoo! Inc needs to rejuvenate its position in the market by staying focused on providing the
customers with high quality products and services fulfilling the personal, social and professional
needs. The company has portrayed itself as providing the customers with a collection of media
related products and services, therefore the customers continue to view it in the same
perspective. The changes in the external industry need to be proactively handled, by positioning
the company as an entity that has the capability of fulfilling the personal and professional
requirements of the customers. The rival companies have been able to establish within few
selected domains, gaining adequate leverage in the market. Yahoo! Inc needs to develop a
focused position in the market to respond to the competitive rivalry. For instance, the social
networking front can be addressed through investing in the development of Wretch, and
establishment of Meme. Within the domain of online advertising as well, Yahoo needs to engage
in a more rigorous marketing strategy. One of the reasons why the launch of Meme has not
received considerable amount of attention is the lack of marketing activities and novel ideas
(McGee, 2012). This flaw can be overcome by positioning the company more effectively within
the social networking sphere. Furthermore, the use of new ideas can also support the success of
Yahoo! Meme.
Product:
Yahoo! Inc is offering a wide variety of online products to its customers ranging from providing
them access to the latest information about the current events around the world, to the
opportunity to view entertainment related content such as videos. The wide range of products
allows the company to reach out to the different segments of target market. The company has
also made additions in its spectrum of services by including the social networking websites such
as Meme and Wretch. Meme has not been as successful as the other social networking portals
such as Face book which is the leading rival of Yahoo! Inc. The management can utilize Wretch
as a means of entering in the social networking domain in Asia, as the website has been quite
successful in the region.
Price
The company charges a fee from the customers who use its advertising portal for displaying the
advertisement. It also charges the businesses engaged in electronic commerce activities via its
platform. Moreover, the owners of domain names, web hosting services are also required to
make payments to the company. Yahoo! can offer its customers discounted price for a limited
duration. Another pricing tactic that can be considered by the company is to target the loyal
business customers who have been affiliated with the company for more than 10 years. These
customers can be offered a discounted price on the purchase of new services. Furthermore, they
can also be given discount in the annual fee being paid for the services. Yahoo can also launch
different packages for the customers, offering them average to premium quality services with
varied charges for the membership.
Place
As far as the element of place is concerned, the company can utilize its online presence for the
purpose of marketing its services. For instance the launch of Meme can be displayed on Yahoo
web page, thus providing the company with an effective means of disseminating the information
to the users.
Promotion
The company can use a variety of tools for promoting its products and services, ranging from
electronic medium of communication to the display ads on billboards. The company can also use
events related to Information Technology to promote its products and services. The home page of
Yahoo! Inc can also serve as an effective means of targeting the market and promoting the
various products and services. As mentioned previously, the service of social networking can
also be promoted through the Yahoo! Inc home page.
Financial Strategy:
The financial strategy of an organization is based on its strategic goals in order to achieve its
objectives. The organizations develop a strategy that is aligned with their objectives and goals
(Priester, & Jincheng, 2010). These goals of a financial strategy can be understood in relation to
simple formula however the in-depth understanding of the financial strategy can only be
understood as an integration of all the factors and variables affecting the overall performance.
The formula for financial strategy is as following.
ROE = Return on Equity = (Sales / Assets) x (NIAT / Sales) x (Assets / Equity) = (NIAT /
Equity) (Priester, & Jincheng, 2010). The replacement of the existing CFO of Yahoo Inc has
clarified the vision of new CEO in order to ensure that the organization follows a comprehensive
growth strategy in terms of its financials.
Total Revenue
4, 984, 199
6, 324, 651
6, 460, 315
Cost of Revenue
1, 502, 650
2, 627, 545
2, 871, 746
Gross Profit
3, 481, 549
3,697,106
3,588,569
Operating Expenses
Research Development
1, 005, 090
1, 082,176
1, 210, 168
1, 618, 106
1, 752, 823
1,825, 702
Non Recurring
24, 420
57, 957
126, 901
Others
33, 592
31, 626
39, 106
2, 681 , 208
2, 924, 582
3, 201 ,877
800,341
772,524
386,692
27, 175
297, 869
187, 528
827, 516
1, 070, 393
574, 220
827, 516
1, 070, 393
574, 220
241, 767
221, 523
219, 321
Minority Interest
(13, 842)
(12, 965)
(7,2 97)
1, 048, 827
1, 231, 663
597, 992
Discontinued Operations
Extraordinary Items
Other Items
1, 048, 827
1, 231, 663
597, 992
1, 048, 827
1, 231 ,663
597, 992
Non-recurring Events
Net Income
Preferred Stock And Other Adjustments
The net income of the company is $1, 231, 663 in the year 2010 whereas it decreased up to $1,
048, 827 in the year 2012 which is significantly lower than the previous years income. It is a
matter of concern for the shareholders of the organization. The revenue of the enterprise has
fallen from $6, 324, 651in the year 2010 to $4, 984,199 in the year 2011. The concerns regarding
the falling revenue generation are seriously taken by the company. It requires diversification and
focusing on the current revenue base.
The comparison with the competitors is also significant in order to identify any overall trend of
the market failure or external reasons for the revenue decline. The major competitors of Yahoo!
Inc can be named as Google, AOL, and MSN. The difference between the financial position of
Yahoo and its competitors is evident from table 2 given below.
Table 2: Direct Competitor Comparison:
Direct Competitor Comparison
Market
Cap:
Employees:
YHOO
AOL
GOOG
PVT1
Industry
22.39B
3.06B
220.39B
N/A
188.76M
14,100
5,660
53,546
N/A
408.00
-0.01
0.00
0.45
N/A
0.20
4.96B
2.17B
47.54B
N/A
114.20M
0.69
0.28
0.60
N/A
0.59
1.32B
447.80M
15.85B
N/A
9.22M
Qtrly Rev
Growth
(yoy):
Revenue
(ttm):
Gross
Margin
(ttm):
EBITDA
(ttm):
Operating
Margin
0.16
0.12
0.28
N/A
0.05
3.97B
1.04B
10.56B
N/A
N/A
EPS (ttm):
3.25
10.63
31.91
N/A
0.03
P/E (ttm):
5.83
3.44
21.02
N/A
24.89
1.48
0.03
1.25
N/A
1.08
4.51
1.41
4.64
N/A
2.30
(ttm):
Net Income
(ttm):
PEG (5 yr
expected):
P/S (ttm):
The company has relatively stable ratio of gross margin as compared to Google whereas the
quarterly revenue growth represented in negative explains that the organization is losing its
existing share in the market. It is not a favorable condition to facilitate future growth prospective.
The efforts of the company to turnaround the situation present in 2011 in particular can be
regarded as a move in the correct direction, and changes in the strategy are inevitable to achieve
its targets of growth and finical stability.
Outline of the future financial strategy of the organizations:
The financial analysis of Yahoo! Inc provided an overview of the current financial position of the
company, thus establishing a baseline for the future financial strategy of the firm. The major
objectives of the financial strategy for Yahoo are stated below. The efficient management of
financial resources is important in order to facilitate the process of growth and increase in
shareholders confidence in the company.
The advice for the future CEO contains a set of clear financial objectives in order to satisfy the
needs of the shareholders, employees, and the management. Yahoo! Inc should adopt the basic
principles for future growth in streamlining the current practices and future objectives for the
organization. The financial objectives have been identified as follows:
Objective 1:
Achieve long-term financial security and match resources with Yahoo Incs strategic objectives.
Objective 2:
Develop productive capacity to meet current and future growth and resource objectives through
the economic, efficient and effective deployment of resources.
Objective 3:
Plan and control the financing of organizational development and ensure investment returns are
optimized.
Objective 4:
Provide a consistent basis for evaluating strategic alternatives and developing effective financial
planning and risk management.
Objective 5:
Integrate and harmonize financial and other corporate strategies.
Organizational Focus:
Yahoo! Inc is not regarded as a key player in search and social content provider. The
management should reinvent its original strength in terms of creating a robust search engine in
order to compete with its rival Google. The development should be focused on the core
businesses of the company. It should also reenergize its research and development team and
establish goals related to its primary financial strengths.
Risk Management:
The organization should develop a radical strategy for risk assessment and business operations.
The issues related to growth are related to development of a strategy which primarily focuses on
emerging technologies and the key target areas. The financial strategy should incorporate the
need of research and development related to the emerging technologies and its services updating
according to the current market requirements.
Revenue Generation:
The revenue generation for Yahoo! Inc should be focused on finding innovative ways of creating
earning opportunities. It can be for instance attained through the use of premier email accounts,
online gaming, and job listings. These sectors along with other services provided by the company
can be charged from the users and offering them better quality that rival companies. It should
also maintain a market orientated approach for generating revenues. Moreover, the CEO can
initiate the creation of subscription based services in order to create customer base that are
willing to pay for the high quality services which will assist the organization in broadening the
customer base.
Acquisitions and Partnerships:
Acquisitions and partnerships are important in order to gain momentum and take advantage of
the resources of other organizations. The sharing of expertise and knowledge allows the
organizations to develop a stronger base which is essential for creating competitive advantage.
The business strategy based on acquiring other organizations will require availability of funds
and effective financial management. However partnerships can also benefit Yahoo! Inc through
supporting the extended efforts for renewal of the revenues and financial growth.
Business units:
The increased amount of business units are also causing the organization to indulge in large
amount of activities as well as causing the additional resources directed towards offering the
services. The business divisions should be analyzed and either merged with existing divisions or
the services not generating required amount of revenues should be replaced with subscription
based services. It is also advised that the organization reduces the number of business divisions
while concentrating on creating value for its clients in offering renewed services.
The financial strategy for the turnaround of Yahoo! Inc should be based on the strategic
objectives and goals of the organization. It is essential for the CEO to update the financial policy
and business strategy for creating sustainable value for the consumers, employees and other
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Yahoo! Annual Report (2011). Yahoo! Inc. Retrieved from
http://files.shareholder.com/downloads/YHOO/2171261783x0x574542/2ae1a20b-6fcf43fc-b3fa-9103879d034f/Yahoo_Inc._2011_Annual_Report.pdf