Career Guidance and Orientation
Career Guidance and Orientation
Career Guidance and Orientation
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Contents
1 Introduction
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7 Impact evidence
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8 Conclusion
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References268
About the author
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1 Introduction
his paper examines the relationship of career guidance and orientation to technical
and vocational education and training (TVET). Section 2 examines the concept of
career guidance and orientation, and defines its three main elements as being career
information, career counselling and career education; it also defines career in a
broad and inclusive way, and suggests that the relevance of career guidance to TVET
has been under-explored. Section 3 examines the policy rationale for attention to
career guidance in general and in relation to TVET in particular, and suggests that it
is relevant to some of the key policy issues in TVET, including moving to a demanddriven approach, enhancing its prominence and status, and relating it to occupational
flexibility. Section 4 analyses the main conceptual elements of career guidance
provision, including the growing role played by technology. Section 5 examines the
main forms of current career guidance services within educational institutions,
within workplaces, and in the community and the potential for developing national
lifelong career guidance systems. Section 6 reviews current career guidance practices
in relation to TVET, both pre-entry and within TVET programmes. Section 7 offers
some brief reflections on impact evidence. Finally, Section 8 draws some conclusions,
and comments on the role of UNESCO in supporting the development of career
guidance in relation to TVET.
areer guidance and orientation services have been defined both by the
Organisation for Economic Co-operation and Development (OECD, 2004, p.19)
and in a World Bank report (Watts and Fretwell, 2004, p.2) as:
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Services intended to assist individuals, of any age and any point throughout their
lives, to make educational, training and occupational choices and to manage their
careers.
They include three main elements:
Career information, covering information on courses, occupations and career
paths. This includes labour market information. It may be provided in print
form, but increasingly is web-based in nature.
Career counselling, conducted on a one-to-one basis or in small groups, in
which attention is focused on the distinctive career issues faced by individuals.
Career education, as part of the educational curriculum, in which attention is
paid to helping groups of individuals to develop the competences for managing
their career development.
The term career guidance is sometimes used to cover all of these; sometimes to
cover the first two, which is one of the reasons for the term orientation being added
to the title of this paper (the other, less strictly defensible reason is that orientation
is the French word for guidance).
The concept of career guidance needs to be distinguished clearly from two related
but basically different processes: selection (making decisions about individuals) and
promotion (attempting to persuade individuals to choose particular opportunities at
the expense of others), both of which are primarily designed to meet the needs of
opportunity providers (education and training institutions, and employers). Career
guidance, by contrast, is concerned with helping individuals to choose between the
full range of available opportunities, in relation to their distinctive abilities, interests
and values.
In the past, a distinction has often been drawn between educational guidance,
concerned with course choices, and vocational guidance, concerned with
occupational choices. This was based on the view that educational choices preceded,
or should be separated from, vocational choices. Such a view is now widely regarded
as outdated. Changes in the world of work mean that more people now make
several changes of career direction in the course of their lives, and have to learn
new competences in order to do so. Increasingly therefore, learning and work are
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intertwined, on a lifelong basis. Careers are commonly not chosen at a single point
in time, but constructed through a series of interrelated learning and work choices
made throughout life. This has led to a new paradigm in career guidance, designed to
support lifelong career development (see Section 4).
The use of the term career may be taken to imply that the relevance of such processes
is confined mainly to relatively advantaged groups in high-income countries. This
would be the case if career was defined in its traditional sense, as progression up
an ordered hierarchy in an occupation or profession. Increasingly, however, it is
being defined in a much more inclusive way as the individuals lifelong progression
in learning and in work (Watts, 1999). Such a definition is in principle applicable to
all, in low- and middle-income as well as high-income countries, particularly if it is
extended to cover informal as well as formal learning and work. It is in this sense that
the term is used in this paper.
The policy significance attached to career guidance has been significantly elevated
in the last decade through a series of linked policy reviews carried out by a variety of
international organizations including the OECD (2004), the World Bank (Watts and
Fretwell, 2004) and the European Commission and its agencies (Sultana, 2003, 2004;
Sultana and Watts, 2006, 2007; Sweet, 2007; Zelloth, 2009). These have included
systematic reviews covering fifty-five countries (for an overview, see Watts, 2008),
and have been the basis for two policy manuals: one addressed mainly to high-income
countries (OECD and EC, 2004); the other to middle- and low-income countries (ILO,
2006). The reviews were used by UNESCO as the basis for a review of career guidance
in the Occupied Palestinian Territories (OPT) (Sultana, 2008). The present paper draws
heavily on these reviews.
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(Hiebert and Borgen, 2002) was mainly general in nature, and made little mention
of the distinctive issues related to career guidance within TVET itself. Much the same
was true of the section on guidance in a report by the European Centre for the
Development of Vocational Training (CEDEFOP) (2009a) on vocational education and
training (VET) in Europe.1
There has been a tendency to take the view that career guidance is largely irrelevant
within TVET, on the grounds that entry to a vocational course implies that a career
decision has already been made. But in the context of the changes in the world of
work outlined in the preceding section, such a view is increasingly open to question.
It has accordingly been strongly challenged in a recent OECD review of VET, where it
is argued that career guidance is relevant to two of the key policy issues relating to
the development of VET (Watts, 2009; OECD, 2010):
Moving from a supply-driven to a demand-driven approach; and
Addressing the relationship between TVET and occupational flexibility.
This paper attempts to build on this analysis and extend it to the wider range of
countries represented in UNESCO. The two issues in question are discussed in Section
3.2.
The relationship of career guidance and orientation to TVET has been obfuscated by
semantic confusions. This applies particularly to career education. Whereas the term
careers education in the United Kingdom focuses essentially on career decisionmaking, career education in the United States of America (USA) has in the past
extended this to include the development of specific vocational skills and of work
habits and attitudes necessary for entering and keeping a job (Watts and Herr, 1976).
More recently, the term commonly used in the USA to describe VET has been career
and technical education, to reflect an orientation towards a career rather than a
single occupation (OECD, 2010).
Conversely, the UNESCO Revised Recommendation (UNESCO, 2001) defined technical
and vocational education to include not only specific preparation for a particular
occupation field but also more general preparation for the world of work as part of
everyones general education, including developing capacities for decision making
1 TVET and VET are used broadly synonymously in this paper, in line with the usage in documents cited.
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(pp. 7, 10) which can be interpreted as effectively subsuming career education within
it. If however TVET is defined more narrowly, along the lines of the OECD definition
of VET as education and training programmes designed for, and typically leading to,
a particular job or type of job (OECD, 2010, p. 26), and if career education is defined
in the terms offered above, then it becomes more practicable and more fruitful to
explore the relationship between the two.
TVET includes both education-based technical and vocational programmes (in
schools, colleges and universities) and work-based learning programmes (including
apprenticeships). It is worth noting that the changes that have taken place in the
concept of career guidance, outlined at the start of this section, have been paralleled
by similar changes in relation to the concept of TVET. It too has been viewed as a
device to smooth the [initial] transition from education to employment (UNESCO,
2011, p. 62), but is now increasingly conceived on an iterative lifelong basis, linked to
the changes in the world of work. Thus while this paper at times refers specifically to
the relationship of career guidance and orientation to TVET for young people, much
of the discussion applies to adults as well.
3 Policy rationale
3.1 Policy rationale for career guidance and orientation in general
Career guidance and orientation is widely viewed as a public good as well as a private
good. In other words, its benefits potentially accrue not only to the individual recipient
of the services but also to the wider society. The policy rationales for attention to
career guidance and orientation as a public good were defined by OECD (2004) as
being threefold:
Learning goals, including improving the efficiency of the education and training
system and managing its interface with the labour market. If individuals make
decisions about what they are to learn in a well-informed and well thought245
through way, linked to their interests, their capacities and their aspirations,
investments in education and training systems are likely to yield higher returns.
Labour market goals, including improving the match between supply and
demand and managing adjustments to change. If people find jobs that use
their potential and meet their own goals, they are likely to be more motivated
and therefore more productive.
Social equity goals, including supporting equal opportunities and promoting
social inclusion. Career guidance services can raise the aspirations of
disadvantaged groups and support them in gaining access to opportunities that
might otherwise have been denied to them. (Informal guidance, by contrast,
tends to reinforce existing social inequities.)
Box 1 lists some goals in each of these categories, as identified in a study of career
guidance and orientation services in seven middle-income countries (Chile, the
Philippines, Poland, Romania, Russia, South Africa and Turkey) carried out for the
World Bank. Underpinning the rationale for investment in career guidance and
orientation services is the notion that addressing such objectives through structural
and institutional reforms is not sufficient. To lubricate and complement such reforms,
attention also needs to be given to supporting the processes of individual decisionmaking through which they can be made effective. This is linked to the notion that
national strategies for lifelong learning and human resource development need to
be driven not only by governments and employers but also by individuals themselves
(see e.g. EC, 2010).
Box 1. Some policy goals for career guidance and orientation services
Learning goals
S upporting lifelong learning (for both youth and adults) and the
development of human resources to support national and individual
economic growth.
Supporting a more flexible education and training system.
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Some of the goals in Box 1 are addressed to particular target groups. Young people are
often targeted, to support their initial transitions into the labour market. Particular
attention may also be given to groups of the disadvantaged (in terms of social class,
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gender or ethnicity) and to those who have dropped out of education, training or
employment. In relation to adults, priority may be given to unemployed people or
to other groups seeking to re-enter the labour market migrants and refugees, for
example, or women returning after child-rearing, or demobilized soldiers in postconflict situations.
In general, in terms of international variations, career guidance services tend to be
more highly developed, and given greater policy priority, in high-income than in
middle- and low-income countries. The more formalized and more developed the
economy, and the more opportunities it offers for social and geographical mobility,
the more need there is for informal mechanisms for allocation of work roles to
be supplemented by formal mechanisms, including career guidance services. But
middle-income countries also face increasing challenges in these respects, to which
investment in career guidance services may be seen as a response, as the World
Bank study demonstrated. This is particularly the case in countries like some of those
in the Mediterranean region, with high rates of growth being fuelled by structural
reforms including economic liberalization, growth of international trade and foreign
investment (Sweet, 2009; Sultana and Watts, 2007). In addition, the growth of career
guidance services is related to the development of market economies and democratic
political institutions, with their greater attention to individual volition, and so may
be particularly relevant to countries in transition in these directions (Watts, 1996;
Watts and Fretwell, 2004).
The review noted the need to keep a balance between directing/orienting on the
one hand, and supporting personal decisions on the other. Other policies were also
needed to raise the profile and attractiveness of TVET (Sultana, 2008) which career
counselling could then lubricate impartially at the level of personal decision-making.
Career guidance may also be linked to efforts to enhance the status of TVET by
viewing it as a positive option rather than as a residual destination for those who
have failed in general education. In some countries, in the Mediterranean region
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for example, the education system has often been based on rigid tracking based on
examination results, with less successful students being guided into TVET in order
to limit student flows into higher education (Perez and Hakim, 2006). In seeking to
open up such systems, and for instance to make it possible for students to move from
vocational streams into higher education, the greater attention to student choice
requires career guidance support.
The other major specific policy rationale for career guidance in relation to TVET is
to support the relationship between TVET and occupational flexibility. The UNESCO
Revised Recommendation stated that TVET should lead to the acquisition of broad
knowledge and generic skills applicable to a number of occupations within a given
field so that the individual is not limited in his/her choice of occupation and is able
to transfer from one field to another during his/her working life (UNESCO, 2001,
p. 21). The effectiveness of attention to generic transferable skills is likely to be
more effective if TVET programmes include career education components that give
explicit attention to other occupations to which the skills and competences being
acquired within the programme are transferable, so making the concept of transfer
more transparent and tangible (Watts, 2009).
Such occupational flexibility can also be enhanced by national qualification
frameworks (Bjrnvold and Coles, 2008; Young, 2007). These are designed to relate
qualifications in different sectors to one another, developing linkages and pathways
with portable credits that allow students to move more flexibly from one sector of
education and training to another. Such frameworks are being developed in around
100 countries (Bjrnvold and Deij, 2009), including for example almost all countries
of the South African Development Community (SADC) region (SADC and UNESCO,
2011). In South Africa, the South African Qualifications Authority has taken the lead
in developing a national strategy for career guidance, on the grounds that learners
need navigational support if such frameworks are to be used effectively (Walters et
al., 2009) (see Box 3, on page 278).
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t was suggested in Section 2 that career guidance and orientation services include
three main elements: career information, career counselling and career education.
To these three terms, the International Labour Organization (ILO) adds employment
counselling and job placement (2006, p.1). Such terms are particularly valuable
when considering the role of public employment services (PES) in relation to career
guidance (e.g. Sultana and Watts, 2006; Borbly-Pecze and Watts, 2011). Job
placement, however, is usually viewed as being separate from career guidance, while
employment counselling can be viewed as part of career counselling, even though
it focuses mainly on immediate employment goals.
Closely related to career guidance are a range of other activities. These include
tutoring, coaching and mentoring; portfolios and individual learning plans; interests
inventories, psychometric tests and other online tools and resources; work experience
(when used for exploratory rather than preparatory purposes), work shadowing, work
simulations and work visits; taster programmes; and enterprise activities.
Career information is the core of all effective career guidance provision. It needs
to include information on occupations, on learning opportunities, and on the
relationships and pathways between the two. It also needs to include labour market
information, on changing supply and demand in relation to different occupations.
In many middle- and low-income countries, however, career information in general,
and labour market information in particular, is very limited (see e.g. Sultana and
Watts, 2007; Zelloth, 2009).
While information is essential for effective career decision-making, it is not
sufficient. As noted by the OECD, public investment in information is of little value
if its potential users are not able to access the information, to understand it and
relate it to their personal needs, and to act upon it (2004, p. 91). Moreover, as Grubb
(2002) points out:
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In many respects the choices about schooling, work, and careers are not
choices in the same sense that we think of the choices among shirts or fruit
or financial services; they are much more difficult issues of identity, involving
deeper issues of what a person is, what their values are, how they position
themselves with respect to others and to social groups, what they think of as
a worthy life the many different elements defining who they are.
(Grubb, 2002, p.11)
Information therefore needs to be supplemented by other career interventions if it
is to be effective.
Traditionally, the dominant model of career guidance provision was based on talentmatching approaches: measuring individual abilities and matching them to the
demands of different occupations. This has been challenged on a number of grounds.
In particular, it has been argued (see Watts and Fretwell, 2004, p. 24) that:
The matching process should be concerned not just with individuals abilities
and aptitudes, but also with their needs, values and interests.
Career guidance should be concerned not only with matching of existing
attributes, but also with self-development and growth.
Emphasis should shift from discrete decisions made at particular points in
time to the underlying and continuous process of career development through
which individuals determine the course of their lives.
The aim of career guidance should not be to deploy expertise to make decisions
for people, but rather to help people make decisions for themselves.
Accordingly, there has been a shift to a new paradigm, based on three main
components:
Career guidance should be available throughout life, to support lifelong
learning and career development.
It should be viewed as a learning experience, encompassing a range of learning
interventions.
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It should foster the individuals autonomy, helping them to develop the skills
and knowledge they need in order to manage their career decisions and
transitions.
This reflects a move from a psychological to a pedagogical approach: from testing
to tasting, with a primary focus on helping individuals to develop their career
management skills. At the same time, there is evidence from a Dutch study in
vocational education that concrete learning experiences need to be accompanied by
opportunities to participate in career-oriented dialogues if students are to develop
career competencies effectively (Kuijpers et al., 2011).
A widely adopted framework for defining career management skills is the so-called
DOTS model (Law and Watts, 1977), the elements of which are self-awareness,
opportunity awareness, decision learning and transition learning. More recently,
blueprints for defining career management skills on a lifelong basis have been
developed in Canada (National Life/Work Centre, n.d.) and Australia (MCETYA, 2009).
Work has also been carried out in Europe on exploring critically the nature of such
skills (Sultana, 2011).
In reframing career guidance and orientation provision, a key role is being played
by information and communication technologies (ICT). These have huge potential
for extending access to services and for improving the quality of those services. This
includes not only information, but also automated interactions in which users can
interrogate the information in relation to their own preferences and characteristics,
without additional use of staff time. In addition, the more recent advent of Web 2.0
and 3.0 technologies, including social media and user-generated information, opens
up new possibilities, including interactions with career informants (people already
in the occupation or course the person is seeking to enter) (Hooley et al., 2010). Many
users, however, need help to learn how to find reliable information among the mass
of content available (World Bank, 2006, p.17).
Technology is also increasingly being used to enable individuals to communicate
with career professionals via the telephone or the web. A particularly innovative and
significant initiative of this kind is outlined in Box 3.
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other provision supported out of public funds. In middle- and low-income countries
without such systems, the unemployed may have little if any incentive to use the
services.
Some PES, however, also provide career counselling which focuses on longer-term
career goals and is more client-centred in nature. This may be offered to some
unemployed individuals and job-seekers; it may also be offered to students and to
employed individuals, or to individuals thinking of returning to the labour market.
In addition, PES may play a significant role in the collection and dissemination of
career and labour market information (Sultana and Watts, 2006; Borbly-Pecze and
Watts, 2011).
In a small number of high-income countries, separate all-age careers services have
been established, notably in New Zealand, Scotland and Wales. Such services offer
coherence and continuity of provision, with related cost savings and added value.
They can also provide a professional spine for a national lifelong career guidance
system (see Section 5.4), which includes supporting capacity-building of guidance
provision in educational institutions and other sectors (Watts, 2010).
Career guidance provision in the voluntary and community sector is much stronger
in some countries than in others. In some cases, its role has been stimulated by the
contracting out of some public employment services to these kinds of organization
(Considine, 2001; OECD, 2004). Voluntary and community organizations can also
play a particularly important role in relation to disadvantaged groups returning to
education and training (Hawthorn and Alloway, 2009). In Sultanas (2008) review
of services in the OPT (see Box 2), he noted that NGOs had been at the forefront
of innovation and service provision, and were often more grassroots-based than
governmental services and closer to the communities in which they operated. Some
external donor organizations accordingly prefer to work through such organizations,
especially where relevant government agencies are not well developed (ILO, 2006, p.
45). It is also noteworthy that the new career helpline in South Africa draws upon
a tradition of equity-driven community-based career centres established by NGOs
under the previous apartheid regime (see Box 3).
Finally, career guidance provision in the private sector tends to be confined to certain
niche areas. Only a limited number of career counselling services are funded entirely
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could start again (Kis et al., 2008, p. 26). In addition, help needs to be available earlier
in courses for any students who are thinking of, or at risk of, dropping out, to ensure
that they are able to transfer as easily as possible to an alternative programme.
In general, though, career guidance tends to be weaker and more often absent
in vocational than in general education programmes. In Australia, for example, a
review of career development services in post-secondary institutions concluded that
students in technical and further education (TAFE) had fewer opportunities than
those in universities to benefit from career guidance in their institutions. Whereas
almost all universities had dedicated career services units with an institution-wide
responsibility for providing career services to students, such services in the TAFE
sector were more likely to be provided as part of general student services such as
student counselling (PhillipsKPA, 2008). The inclusion of career services in generic
counselling services or integrated student services is also evident in post-secondary
vocational institutions in other countries: in Germany, for instance (OECD, 2002).
In such instances, career guidance tends to be viewed as a reactive remedial service
for students with problems, rather than as a proactive core support for all students.
A possible rationale for the reduced attention to career guidance in vocational
institutions compared with general education institutions is that attention to
career pathways related to particular vocational courses is embedded in the courses
themselves, and in the arrangements made for work-experience placements,
for tutorial support, and for making use of the experiences and contacts of staff
(especially, in some cases, part-time staff) in the relevant occupational sector. Three
issues need to be raised in relation to such provision:
Whether it introduces students to the full range of opportunities in the sector,
Whether it covers career pathways in the sector rather being confined to entrylevel jobs,
Whether it covers the needs of students who might be interested in changing
career direction (including making them aware of other occupational sectors
to which some of the competences they have acquired might be transferable).
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7 Impact evidence
he OECD Career Guidance Policy Review (2004) concluded that there was a great
deal of positive evidence of the impact of career guidance interventions on
learning outcomes in relation to career management skills and related motivational
and attitudinal outcomes; that there was some evidence of positive effects in
relation to such behavioural outcomes as participation in learning programmes, and
learner attainment; but that the available evidence on long-term outcomes (such as
social mobility) was limited, mainly because of the costs and technical difficulties
involved in mounting relevant studies. More recent reviews (e.g. Hooley, Marriott and
Sampson, 2011) support this broad conclusion.
In terms of the relative impact of different career guidance interventions, metaanalyses (notably Whiston et al., 1998; Whiston et al., 2003) indicate that if the
aim is to provide the greatest gain in the shortest amount of time for the client,
individual counselling is much the most effective intervention, followed by computer
interventions, with group counselling, workshops and class-based interventions
some way behind. But if the criterion is the greatest gain for the greatest number
of clients per unit of counsellor resource, the most cost-effective is computer-based
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8 Conclusion
his paper indicates that career guidance and orientation is strongly relevant to
TVET programmes, but that its relationship to such programmes has been underexplored and is still weakly developed in many countries, especially middle- and
low-income countries. There are signs that this may now be beginning to change,
not least because career guidance and orientation is beginning to be recognized
as a significant means of making TVET more responsive and demand-driven, and
addressing its relationship to occupational flexibility. It is critically important prior
to entry to TVET programmes, to ensure that TVET options are considered by a wider
range of learners, and that learners decisions related to them are well informed and
well thought through. It is also important during and on exit from such programmes,
to support individuals sense of direction and the transferability of their learning.
More attention needs to be given to the policy implications of these issues, and
to evaluating what can be learned from current and innovative practices. Such
evaluations should include impact evidence.
UNESCO could play a significant role in strengthening the role of career guidance in
relation to TVET, through its research and other catalytic activities. Its recent review
in the OPT (Sultana, 2008) is a good example of what is possible. In doing so, it
would be helpful and cost-effective to build upon the international studies that
have been conducted in recent years through the OECD, the World Bank, and the
European Commission and its agencies (see Section 2). Regions that merit particular
attention include Central and Southern Africa, and Central and South America (the
only countries in these regions covered in the reviews to date are South Africa and
Chile respectively).
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carried out a number of comparative studies of career guidance systems around the
world, and has acted as a consultant to various international organisations including
the Council of Europe, the European Commission, OECD, UNESCO and the World
Bank. He is a consultant to the European Commissions European Lifelong Guidance
Policy Network and a member of the Board of the International Centre for Career
Development and Public Policy.
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