Operations Specialist Revised)

Laura Burnett
195-06 Woodhull Avenue, Apt 6D

Hollis, NY 11423
Phone: 718 464-6554
Alt: 646-321-1805
[email protected]
EMPLOYMENT HISTORY
4/2008 - 3/2009 The Bank of New York Mellon-(Consultant) Brooklyn, NY

Account Administrator
• Processed Domestic interest for Fed Home Loans, Municipal bonds, corporate bonds base on DTC or schedule
payment base on frequency
• Resolved discrepancy with number of days for federal home loan calculations
• Process claims that was owe to client from other brokers
• Ensure timely and accurate payment of dividends to customer’s accounts
• Initiating and responding to customer inquiries via telephone or e-mail
• Timely research and resolution of receivable/payables for cash
• Utilized DTC and Bloomberg and various proprietary systems
2/2006 - 10/2007 Merrill Lynch Jersey City, NJ

GMIS-US Corporate Action-Americas Dividend/Interest Specialist
• Coordinated daily work flow to ensure procedures were followed and jobs were completed
• Processed international dividends in Corporate Actions for ADRs, and interest payments for floating rate and fixed
rate bonds
• Researched aged breaks to reduce the number of breaks and to prevent the risk of exposure
• Facilitate direct communication with Merrill Lynch entities and technology teams to enhance the system which was
base in London.
• Verify and release America’s region International fixed income coupon and dividend distributions within the
corporate actions systems accurately and timely.
• Efficiently use and understand MLI processing systems such as Fidessa, CAPS, GSF, EBAR Video, Bridge, Recon,
Gloss Reporter and Exmon to perform job successfully.
• Resolved and Reconciled P/L and any data discrepancies efficiently and expediently
• Ensured timely research of dividend and interest queries received from clients and account administrator for
discrepancy in payments due to incorrect data
9/2005 - 2/2006 State Street Corporations-(Consultant)) New York City, NY

Client Services Clerk:
• Troubleshoot daily production issues as they arise on Global-plus

• Assured clients received Corporate Action notifications on a timely basis
• Identify any discrepancies and/or modification on the Corp events
• Submitted responses in W-Captain for all Voluntary events based on corporate action event.
• Verified the value of the checks against fee processing unit report
• Re-issue account statements base on formal requests
9/2000 - 3/2005 Wachovia Securities LLC, Formerly Prudential Securities Inc. New York City, NY
Dividend Specialist
• Strong Analytical and research skills

• Proven ability to organize; prioritize and complete multiple tasks within time frame.
• Verified distribution for accuracy using the mock processing system
• Processed daily distribution of domestic stock dividends, stock splits and spin-offs
• Processed interest payments on municipal and corporate bonds
• Processed bond amortization payments
• Reconciled accounts daily to ensure that they balance and sent claims regarding out of balance conditions
• Communicated and interact effectively with all levels of personnel, brokers and agents in the resolution of dividend
related issues
• Trained and cross trained co-workers for back-up purposes
• Reconciled DTC and stock record differences
• Verified announcements and rates using DTC and Bloomberg
3/1989 - 9/2000 The Bank of New York New York, NY

Reconciliation Clerk- Reorganization Department)
(1994-2000)
• Reviewed and analyzed various reports on a daily basis

• Reconciled customers and corrected any differences
• Prepared weekly and monthly management reports based on data gathered from other department
• Processed and allocate Fed fund wires from other financial institutions
• Back-up Data Entry operator
Reconciliation – Senior Clerk

(1989-1994)
• Reconciled allocate and process Fed wires

• Cash Proof
• Performed several balancing and reconciliation functions to ensure correct processing
• Data Entry
EDUCATION
1978 LaGuardia Community College Long Island City, NY

AAS Computer Science
COMPUTER SKILLS
Desktop Computer using Lotus Notes, Microsoft Word, DTCC, Bloomberg, Global plus,
ASP System W-Captain, Gcas, HV Gloss, Excel, Caps, Books and Records, GSF,
TAS, Ebar, Video, Bridge
COMMUNITY INVOLVEMENT
Out Reach- Volunteer at the Veterans Administration Hospital and at Carlton Nursing home

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Laura Burnett

195-06 Woodhull Avenue, Apt 6D

4/2008 - 3/2009 The Bank of New York Mellon-(Consultant) Brooklyn, NY

2/2006 - 10/2007 Merrill Lynch Jersey City, NJ

9/2005 - 2/2006 State Street Corporations-(Consultant)) New York City, NY

• Troubleshoot daily production issues as they arise on Global-plus

• Strong Analytical and research skills

3/1989 - 9/2000 The Bank of New York New York, NY

• Reviewed and analyzed various reports on a daily basis

Reconciliation – Senior Clerk

• Reconciled allocate and process Fed wires

1978 LaGuardia Community College Long Island City, NY

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