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CreditCardPayments,RefundsandChargebacks:OverviewandSetupforOracleReceivablesRelease12(DocID
1357967.1)
InthisDocument

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DocumentDetails

Purpose
Type:
Status:
LastMajor
Update:
LastUpdate:

Scope
Details

1.Overview

2.SetupforCreditCardPayments

a.OraclePaymentssetup

b.DefineRemittancebanks

c.DefineaReceiptclassandassociatedReceiptMethod

d.DocumentSequence

e.ProfileOptions

f.CustomerSetup

3.HowtocreateaCreditCardPayment

4.SetupforCreditCardRefunds

a.ReceivableActivity

b.LookupCode

c.ReceiptClass

5.HowtoCreateaCreditCardRefund

6.CreditCardChargebacks

7.CreditCard/FundTransferErrors

8.CreditCardProcessing,KnownIssuesandPatches

StillHaveQuestions?

InformationCenter:Month
EndProcessinginOracle
Receivables(AR)[1370198.2]
InformationCenter:R12
Critical,Rollupand
RecommendedPatchesfor
OracleReceivables(AR)
[1433375.2]
ShowMore

DocumentReferences

OracleiPaymentWhitePaper
[333676.1]
HowToSetupDocument
SequencesInReceivables
[1086565.1]
CreditCardPayments,
RefundsandChargebacks:
OverviewandSetupforOracle
ReceivablesRelease12
[1357967.1]

ThisdocumentprovidesanoverviewandsetuprequirementstousetheCreditCardFeatureinR12OracleReceivables.It
includesinformationonhowtousecreditcardsforpayments,creatingcreditcardrefunds(ManuallyandAutomaticallyviathe
AutomatedReceiptHandlingforCredits),recordingcreditcardchargebacksandcorrectingcreditcarderrors.

CreditCardPayments,
RefundsandChargebacks:
KnownIssuesandPatches
[1368658.1]

SCOPE

CreditCardSetupforOracle
ReceivablesRelease11.5
[224158.1]

FocusofthissetupisOracleReceivablesRelease12.AlthoughmostofthecontentinthisnoteisalsoapplicableinRelease11.5,
somefeaturesdescribedareonlyavailableinRelease12.

ThemethodofprocessingacreditcardasaformofpaymentissimilartotheprocessusedforAutomaticReceiptsand

InformationCenters

InformationCenter:Overview
oftheReceiptsWorkbenchin
OracleReceivables(AR)11.5
andlater[1362278.2]

OracleReceivables(AR):ReceiptsWorkbenchInformationCenter>Note1357967.1

Creditcardpaymentsareamainstreamformofpayment,andOracleReceivablessupportsusingCreditCardsforpaymentof
opendebititems.Whenacreditcardnumberisprovidedaspayment,fundswillbetransferredbythecreditcardissuertoyour
bankaccountonbehalfofthecustomer.

OracleReceivables

InformationCenter:Overview
oftheTransactionsWorkbench
inOracleReceivables(AR)
11.5andlater[1320546.2]

PURPOSE

1.Overview

InformationCenter:Overview
ofAutoInvoiceinOracle
Receivables(AR)11.5and
later[1137414.2]

APPLIESTO:

DETAILS

RelatedProducts

References

OracleReceivablesVersion12.0.0andlater
Informationinthisdocumentappliestoanyplatform.
CheckedforRelevanceon25July2013

BULLETIN
PUBLISHED
25Jul2013
13Sep2014

ShowMore

RecentlyViewed
CreditCardPayments,
RefundsandChargebacks:
OverviewandSetupfor
OracleReceivablesRelease
12[1357967.1]
R12:IBY:Understanding
WhattheOracleEBS
"Payments"(IBY)moduleIs,
andWhatItDoes
[1391460.1]

Remittance.
TheAutomaticReceiptscreatesabatchofreceiptsassociatedtocreditcardpayments.UponApproval,thesereceiptsare
authorizedandthepaymentamountisreservedfromyourcustomer'scardholderaccountandthetransactionismarkedas
closed.DuringAutomaticRemittance,programintegrateswithOraclePaymentstocapturethepaymentfromthecustomer's
bankaccountandtransfersittoyoursonthereceiptmaturitydate.OraclePaymentshandlesthefundssettlementprocessingas
partofthefundscaptureprocessrequestthatReceivablesinitiates.
Followingillustratestheprocessflow:

HowDoesoneFreezethe
PricesoitisNotChanged
ExcepttoAddaDelivery
Charge?[555790.1]
ReservedQuantityon
ReservationsforOPM
BatchesHaveBeenSetto
ZerobySalesOrder/
InventoryDatafixScript
i2471362.sql[1643767.1]
MultipleOrganizations
&ampMultipleOrganization
AccessControl(MOAC)for
OPMFinancials[1535326.1]
ShowMore

Occasionally,therewillbecaseswhereinthecreditcardpaymentyoureceivedhastobereturned.OracleReceivablessupports
thefollowing:
CreditCardRefunds:Thecustomerhascontactedyoudirectlyandrequestedforreturnofcreditcardpaymentfunds.
CreditCardChargebacks:ThecustomercontactedtheCreditCardissuerandrequestedforreturnofcreditcard
paymentfunds.TheCreditCardissuer,deductstheamountfromyourbankaccount,givesitbacktothecustomerasa
refund,thentheCreditCardIssuernotifiesyouthatacreditchargebackhasoccurred.
These2methodsaredescribedinmoredetailbelow.

2.SetupforCreditCardPayments
a.OraclePaymentssetup
TheOracleReceivablescreditcardfeatureistightlyintegratedwithOraclePayments.WhenprocessingaReceipt
usingaReceiptmethodwithPaymentMethod=CreditCard,OraclePaymentswillbeinvoked.Youneedtoperform
theminimumsetuprequirementsforOraclePaymentstobeused.
PleasereviewNote553614.1,OraclePaymentsMinimum/DummySetupForCreditCard/PurchaseCardFunds
CaptureProcessing
CurrentlythereisnofunctionalitywithinOracleReceivablestosupportanAuthorizationprocessotherthanOracle
Payments.

b.DefineRemittancebanks
Aremittancebankisthebanktowhichyourcustomerswillremittheirpaymentsto.Thisisyourcompany'sbank.
InRelease12,whenyoucreateabankusingthenavigationpathbelow,youarecreatingan"Internal"Bank.
Responsibility:ReceivablesManager
Navigation:Setup>Receipts>Banks

c.DefineaReceiptclassandassociatedReceiptMethod
Definetheclassandtheassociatemethodwhichyouwilluseinyourtransactionstoindicatethatdebititemwillbe
paidviaCreditCard.
Responsibility:ReceivablesManager
Navigation:Setup>Receipts>ReceiptClasses

YoucanalsodefinehowtohandleFundTransfererrors.

YouneedtoassociatetheRemittanceBankAccountyoucreatedinstepb,totheReceiptMethod:

d.DocumentSequence
SincetheprocessingofCreditCardpaymentsisgoingtobehandledlikeAutomaticReceipts,youneedtosetupthe
DocumentSequencethatOracleReceivableswillusewhenitprocessesthecreditcard"receipts.
Thereare3stepsinsettingupthedocumentsequenceforOracleReceivablestouseforCreditCardpayments.
1)CreatetheSequence
Responsibility:SystemAdministrator
Navigation:Application>SequentialNumbering>Define

2)ReviewtheCategory
Responsibility:SystemAdministrator
Navigation:Application>SequentialNumbering>Categories
WhenyoucreatedtheReceiptMethodinstepcabove,OracleReceivablesautomaticallycreatedaDocument
Categorywiththesamename

3)AssigntheSequencetotheCategory
Responsibility:SystemAdministrator
Navigation:Application>SequentialNumbering>Assign
ThefollowingshowstheDocumenttab,withonerowdefinedasMethod=AutomaticandtheotherManual

ThefollowingshowstheAssignmenttabforeachoftherowshighlightedintheDocumenttab:

PleasereviewNote1086565.1,HowToSetupDocumentSequencesInReceivablesforadditionaldetailson
understandingtheoptionsandsettingupdocumentsequences.

e.ProfileOptions
Responsibility:SystemAdministrator
Navigation:Profile>System
QueryforProfileOptionName=SequentialNumbering
SincetheprocessingforCreditcardpaymentsishandledlikeAutomaticReceipts,theprocesswillautocreate
receiptsandthenumberingusedwillrequireDocumentSequences,whichinturnrequiresyoutoenable
SequentialNumbering.
AlsoprovidevaluesfortheProfileOptions:
ICX:OraclePaymentServerURL
IBY:ECAPPURL(SeetheChapteronProfileOptionsintheOraclePaymentsImplementationGuide)
Thevalueoftheaboveprofilesshouldmatch,andshouldhavetheformat:
http://hostname.domain.com:portnumber/servlet/ecapp
Foradditionalinformation,reviewNote333676.1,OracleiPaymentWhitePaper

f.CustomerSetup
Responsibility:ReceivablesManager
Navigation:Customers>Customers
QueryupthecustomerwhowillusetheCreditCardaspayment,andassociatetheReceiptMethodandCreditCard
NumberinthePaymentDetailstabattheAccountand/orSiteLevel

IfyouneedsetupinformationforOracleReceivablesRelease11.5,pleasereviewNote224158.1,CreditCardSetupTalkPaper

3.HowtocreateaCreditCardPayment

Onceyouhavecompletedthesetuprequirementslistedabove,youcancreatecreditcardpaymentsbyassociatingaCreditCard
ReceiptandPaymentMethodtotheInvoice.

MakesureyouclickonSelectInstrumentbuttontoassociateaspecificCreditCard

Later,whenyouruntheAutomaticReceiptsprocess,allinvoicesassociatedtothePaymentMethodyouchoosewillbe
processed.

4.SetupforCreditCardRefunds
a.ReceivableActivity
ToproperlyhandletheaccountinginvolvedforaCreditCardRefund,youneedtocreateaReceivableActivitywith
theCreditCardRefundActivitytype.
Responsibility:ReceivablesManager
Navigation:Setup>Receipts>ReceivableActivities
InActivityGLAccount,entertheRefundClearingGLaccountyouwouldlikeCreditCardRefundstouse.

b.LookupCode
Tocapturethereasonyouarerefundingacreditcardpayment,defineCreditCardRefundreversalreasonlookups
(Thisstepisoptional).

c.ReceiptClass
Thetransactionyouarerefundingapaymentfor,shouldhaveapaymentmethodthatisassociatedtoareceipt
classthathas:
RemittanceMethod=Standard,and
RequireConfirmation=No
SeetheReceiptclasssetupinstep2.c.above.

5.HowtoCreateaCreditCardRefund
ThefollowinggraphicillustratestheCreditCardRefundprocess.

Note:
YoucanonlycreateacreditcardrefundagainstareceiptthatwaspaidviaCreditCard.Iftheoriginalreceiptwaspaidvia
anothermethod,forexample:DirectDebitorCashorCheck,OracleReceivableswillnotallowyoutoissueaCreditCard
Refund.
1. Findtheoriginalcreditcardpayment.
a. Querythereceipt.
b. Thereceipt'sstatemustbeREMITTED,otherwiseyouwillgetanerrorwhenyouattempttocreateaRefund.
2. Selecttheapplicationsbutton.BeforeyoucancreateaRefund,thereceiptneedatohaveanUnappliedbalance.
a. Unapplythereceiptfromtheinvoicestoberefunded.Alternatively,youcanApplytheReceipttoanOnaccount
creditmemo.Theneteffectistomakethereceipthaveanunappliedbalance.
b. Oncethereceipthasanunappliedbalance,createanewrowintheApplicationsformandApplytoaReceivable

ActivitywithType=CreditCardRefund.Inoursamplesetupinstep4.aabove,thiswouldbeCCRefund
c. TherefundamountwilldefaulttotheUnappliedbalanceofthereceipt.Youcanchangetheamountifnecessary.
d. Saveyourchanges,thiscreatesacreditcardrefundnegativemiscellaneousreceipt.
e. Thereferencetypeandreferencenumberintheapplicationlinereferstotheautomaticallygeneratednegative
miscellaneousreceipttherefundreceipt.
3. Querythenegativemiscellaneousreceiptcreated,thisistherefundreceipt.Itwillhavestatus=CONFIRMEDandwill
containaReferenceType=ReceiptandaReferenceNumber=originalcreditcardpaymenttheremittancetabswillbe
enabledforthecreditcardrefundreceipt.
4. Oncetherefundreceipthasbeencreateditmustberemittedinordertotransferfundsfromyouraccounttothe
customerscreditcardaccount.
a. Whenremittinganycreditcardtransaction,alwaysentertheReceiptClassandPaymentMethod.This
informationletsReceivablesknowitisacreditcardrelatedtransactionandtocalliPayment.
b. TheapprovalstepsendsasignaltoiPayment,whichinitiatesthetransferoffunds.
c. Reviewtheoutputoftheremittanceprocess.Oncetherefundreceipthasbeensuccessfullyremitted,the
statusofthenegativemiscellaneousreceiptbecomesREMITTEDandthefundsaretransferredbacktoyour
customer'saccount.
YoucanalsocreateCreditCardRefundsautomaticallyviatheAutomatedReceiptHandlingforCreditsfeature.Formore
informationonthisfeature,pleasereviewNote283125.1,AutomatedReceipthandlingForCredits:OverviewandSetup

6.CreditCardChargebacks
Acreditcardchargebackoccurswheninsteadofcontactingyouforarefun,thecustomercontactedtheiCreditCardIssuer
instead.TheCreditCardissuerprocessestherefundonyourbehalftakingthemoneyfromyouraccountandmovingitbackto
thecustomer'saccount.Afterthisisdone,theCreditCardissueradvisesyouthatacreditcardchargebackwasissued.Following
arethestepstorecorditwithinOracleReceivables
Responsibility:ReceivablesManager
Navigation:Setup>Receipts>ReceivableActivities
CheckthatyouhavedefinedatleastoneactivitywithType=CreditCardChargeback
Responsibility:ReceivablesManager
Navigation:Receipts>Receipts
1. Querythecreditcardreceiptthatthechargebackwasrequestedfor,checkthattheState=Remitted(Otherwiseyou
cannotcreateaCreditCardChargeback)
2. ClickontheApplybuttontonavigatetotheApplicationsform
3. FindtheInvoicethatwasrefundedandunchecktheApplycheckbox
4. Createanewapplicationline.InApplyTo,choosetheReceivableActivityyoudefinedwithtype=CreditCardChargeback.
Thisautomaticallygeneratesanegativemiscellaneousreceipt(similartoCreditCardRefunds)
Notes:
Thecreditcardissuerhasalreadydeductedyourbankaccountforthechargebackamount.Evenifthenegative
miscellaneousreceiptstatusiscreatedwithastatusofConfirmed(basedontheoriginalreceiptclass),the
moneyhasalreadybeenremittedbacktothecustomer.Whenthisnegativemiscellaneousreceiptisincludedin
aremittancebatch,ReceivableswillchangethereceiptstatustoRemitted,butwillnotperformanyotheraction
onthisreceipt.

7.CreditCard/FundTransferErrors
Whileprocessingcreditcardpayments,itiscommontoencounterissuesintheintegrationwithPaymentsduringthe
authorization/captureoffunds.ToquicklyviewerrorsandmakemanualcorrectionsyoucanusetheCorrectFundsTransfer
Errorsform.
Formoredetailsonthisformpleasereview:Note401337.1,CorrectCreditCardErrorsorCorrectFundsTransferErrorsForm:
Overview,Usage,KnownIssuesandPatches

8.CreditCardProcessing,KnownIssuesandPatches
Note1368658.1,CreditCardPayments,RefundsandChargebacks:KnownIssuesandPatches

StillHaveQuestions?

TodiscussthisinformationfurtherwithOracleexpertsandindustrypeers,weencourageyoutoreview,joinorstarta
discussionintheMyOracleSupportReceivablesCommunity.
Toprovidefeedbackonthisnote,clickontheRatethisdocumentlink.

REFERENCES
NOTE:333676.1OracleiPaymentWhitePaper
NOTE:1086565.1HowToSetupDocumentSequencesInReceivables
NOTE:1357967.1CreditCardPayments,RefundsandChargebacks:OverviewandSetupforOracleReceivablesRelease12
NOTE:1362278.1InformationCenter:OverviewoftheReceiptsWorkbenchinOracleReceivables(AR)11.5andlater
NOTE:1368658.1CreditCardPayments,RefundsandChargebacks:KnownIssuesandPatches
NOTE:224158.1CreditCardSetupforOracleReceivablesRelease11.5
NOTE:283125.1AutomatedReceipthandlingForCredits:OverviewandSetup
NOTE:401337.1CorrectCreditCardErrorsorCorrectFundsTransferErrorsForm:Overview,Usage,KnownIssuesand
Patches
NOTE:553614.1OraclePaymentsMinimum/DummySetupForCreditCard/PurchaseCardFundsCaptureProcessing

Related
Products
OracleEBusinessSuite>FinancialManagement>CredittoCash>OracleReceivables>ReceiptsRelated>CreditCardProcessing

Keywords
CARDS CHARGEBACK CREDITCARDPAYMENT CREDITCARDPROCESSING CREDITCARDREFUND CREDITCARDS PAYMENT PAYMENTMETHOD RECEIPTMETHOD RECEIVABLES
CREDITCARDCHARGEBACK REFUND SETUP
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