Microsoft Attention Spans Research Report
Microsoft Attention Spans Research Report
Microsoft Attention Spans Research Report
Attention
spans
Consumer Insights,
Microsoft Canada
Microsoft attention spans, Spring 2015 | @msadvertisingca #msftattnspans 2
Foreword
Think digital is killing attention spans? Think again.
As more and more facets of Canadians’ lives go digital, we felt it was
important to understand what impact today’s digital lifestyles are
having on consumers and their attention, and what that means for
marketers. Hence, this research was born. I can honestly say this study
proves you don’t always get what you expect…
It is no surprise that increased media consumption and digital lifestyles
reduce the ability for consumers to focus for extended periods of time.
But, I never would have guessed that tech savvy consumers are actually
getting better at processing information and encoding that
information to memory. If there’s no need to stay tuned in, why not
move onto the next new and exciting thing for another hit of
dopamine?
I would have thought spending more time online or with media in
general would heighten one’s ability to filter out distractions. Wrong
again, not the case. No matter what environment humans are in (be it
the plains of Africa or a crowded street in New York), survival depends
on being able to focus on what’s important — generally what’s
moving. That skill hasn’t changed, it’s just moved online.
Today, multi-screening is a given, so it’s reassuring to know that
multiple screens don’t reduce the (potential) impact of advertising.
Since consumers turn to their secondary screens to fill in those in-
between moments when they might otherwise drop off completely,
they’re more engaged overall and already primed for immersive
experiences.
While these results certainly held some surprises for us, they are all
good surprises. Rest assured, digital won’t be the cause of our (at least
attentional) downfall.
Alyson Gausby
Consumer Insights Lead, Microsoft Canada
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Table of
contents
Executive summary 4
Report 5
Introduction/background 6
Methodology 10
Findings 14
3 types of attention:
Sustained 15
In short 24
In action 25
Selective 26
In short 32
In action 34
Alternating 36
In short 43
In action 44
Key takeaways 45
Contact us 48
Appendix 49
Microsoft attention spans, Spring 2015 | @msadvertisingca #msftattnspans 4
Executive
Good news! It’s not as bad as you think.
Attention is obviously a necessary ingredient for effective
summary
advertising, but Canadians’ digital lifestyles are changing the
brain, decreasing the ability for prolonged focus and increasing
their appetite for more stimuli.
For readers without Marketing too must evolve:
the attention span (or Don’t believe everything you read: there’s a lot of variance
time) to read the full beyond the <30 year old digital natives. Media
consumption, frequency of multi-screening, and social
report, here are the media usage are the main indicators of attention span
variance.
need-to-knows:
Overall, digital lifestyles deplete the ability to remain
focused on a single task, particularly in non-digital
environments. But, all is not lost. Connected consumers are
becoming better at doing more with less via shorter bursts
of high attention and more efficient encoding to memory.
Multi-screening trains consumers to be less effective at
filtering out distractions – they are increasingly hungry for
something new. This means more opportunities to hijack
attention but also that brands need to work harder to
maintain it.
What can marketers do?
Be clear, personal, relevant and (quickly) get to the point
Defy expectations, leverage rich media and movement to
grab attention
Embed calls to action, be interactive, use sequential
messaging, and build cohesive, immersive experiences
across screens
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Report
Our environment is
rapidly changing and
we’re adapting
Consumers’ lives are increasingly digital
- at work, home and everywhere in
between. With news reduced to 140
characters and conversations condensed
to emojis, how is this affecting the way
Canadians see and interact with the
world?
Microsoft attention spans, Spring 2015 | @msadvertisingca #msftattnspans 6
12
seconds
8
seconds
2013
The average attention
span of a
goldfish
(% agree)
18 to 24 65+
77% 10%
When nothing is occupying my
attention, the first thing I do is reach
for my phone
Theory:
brain plasticity
The brain has the miraculous
capability to change itself over
time. It is able to rewire and
form new capabilities
throughout the course of one’s
life. This ability allows humans
to adapt both to new, or
changing situations in their
The goal for this environment.
research is to
understand what
impact technology
and today’s digital
lives are having on
attention spans.
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An academic framework:
Sohlberg & Mateer’s model
of attention
Alternating
Efficiently switching between tasks
Shifting attention between tasks demanding
different cognitive skills
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Methodology
To understand the changing nature
of attention, we used a multi-phase
approach:
Quantitative survey to gauge overall
attention and gauge habits and perceptions
Is the letter a
F K8 vowel or a
consonant?
A K8 Is the number
odd or even?
Part 2:
Tracked activity stations and gamefied survey
112 Canadian respondents | fielded December, 2014
research
activities across devices and in different environments.
Glossary ACE
Neuro research EEG output
Attention
The allocation of mental
(just for reference, score (acronym for resources to visual or
here are some key attentional resources,
connection, encoding)
conceptual objects
Alternating Selective
attention attention
The ability to shift The ability to avoid distraction
attention between tasks and maintaining responses in
demanding different the face of competing stimuli
cognitive skills
Sustained
attention
The ability to maintain
prolonged focus during
repetitive activity
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Findings
Types of attention
Sustained
Selective
Alternating
Prolonged focus
The ability to maintain
prolonged focus during
repetitive activities
Microsoft attention spans, Spring 2015 | @msadvertisingca #msftattnspans 16
At work/school
(% agree)
44%
of Canadians really have
45%
get side tracked from
37%
don’t make the best use
to concentrate hard to what they’re doing by of their time so
stay focused on tasks unrelated thoughts or sometimes they have to
day dreams work late/weekends
Age Gender
18-34 31%
33% 31%
35-54 34%
55+ 35%
Male Female
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Light 39%
Medium 33%
Web browsing
Heavy 27%
Light 36%
Medium 33%
Multi-screening
Heavy 27%
while online
Low 36%
Medium 29%
Social media usage High 23%
Late 35%
Tech adoption
Medium 31%
Early 25%
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gets smaller.
Light/no social media users
Moderate/heavy social media users
19% of online
viewers defect in the
first 10 seconds.1
The good
news: But, this varies significantly by creative.
tech adoption and With today’s digital lifestyle, marketers
social media usage need to make an almost immediate
are training impact before consumers switch
consumers to off/move on.
become better at
processing and
encoding information
through short bursts
of high attention.
In short…
In action…
Lowe’s “Fix in Six” videos helped consumers one life hack at a time by
simplifying everyday tasks through fun stop-motion 6-second videos.
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Types of attention
Sustained
Selective
Alternating
Avoiding distraction
Maintaining response in the
face of distracting or
competing stimuli
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only
49%
of Canadians are more likely to pay
attention to communications when they’re
delivered in the right context, at the
right time1
46%
are interested in tools to better filter
content (up from 39% in 2014)1
41%
of Canadians like it when ads are tailored to
“Offering an ad I their personal interests/preferences
don’t like is SPAM. An
ad that I can use and
like is a service.” 35%
don’t mind if a brand sponsors articles or
– Male, 40 content on a website
Age
18-34 34%
35-54 30%
55+ 35%
Gender
31% 35%
Male Female
Age, gender,
Web browsing
and digital
light 35% lifestyles don’t
significantly
medium 33% impact selective
heavy 31% attention
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In short…
In short…
In action…
Be different
“Violate people’s
expectations…you
want to have people
turn their eyes up a
little bit more…
we’re attuned to
surprises and we
have a pleasant
experience with
positive surprises.”
Ben Parr
Author, ‘Captivology’
Look to outdoor
ads for inspiration
– they’re always
competing against
their surroundings!
Source: Forbes, ‘Ben Parr wants your attention: Q&A with the author of Captivology’, 2015
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In action…
Get moving
Harness the power of CTR Engagement
peripheral motion.
Standard display 0.13% 0.98%
Human survival has been
based on the ability to focus Rich media display 0.16% 11%
on what’s most important +23% +1022%
(generally what’s moving). Source 1: eMarketer Adform, 2014
Rich media ads help capture
attention and dramatically
improve engagement.
Draw consumers in
Linking directly to full screen video or landing
experiences can drive immediate action.2 On Xbox,
the ad is the only animated/moving tile to
naturally grab users’ attention
Source 2: Xbox Advertising Internal Data on 55+ Xbox 360 advertising campaigns from (Sept 2013 – Aug 2014) – CA
Microsoft attention spans, Spring 2015 | @msadvertisingca #msftattnspans 36
Types of attention
Sustained
Selective
Alternating
Efficiently switching
between tasks:
Shifting attention between tasks
demanding different cognitive skills
Microsoft attention spans, Spring 2015 | @msadvertisingca #msftattnspans 37
1. Multi-screening behaviour
2. Volume of media consumption
3. Adoption of technology
4. Social media usage
67%
of Canadians say multi-
tasking is the only way they
can get things done.
76%
18 to 24
38%
65+
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Age
18-34 36%
35-54 28%
55+ 36%
Gender
Contrary to popular
33% 34% belief, women don’t
appear to be any
better at attention
multi-tasking than
Female
men.
Male
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Late 31%
Medium 39%
Tech adoption Early 40%
Light 29%
Medium 34%
Web browsing Heavy 37%
Low 27%
Medium 32%
Multi-screening High 37%
while online
Microsoft attention spans, Spring 2015 | @msadvertisingca #msftattnspans 40
Multi-screeners -21
appear to be in a
heightened neural
state – they’re primed
for more immersive -89
experiences. -102
Multi-screen TV only
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In short…
In action…
Key
takeaways
Microsoft attention spans, Spring 2015 | @msadvertisingca #msftattnspans 46
Technology isn’t a
threat or a problem
for marketers, per se.
While it introduces some challenges, it also creates
significant opportunities.
Questions?
www.microsoftadvertising.com/research
Contact [email protected]
Microsoft attention spans, Spring 2015 | @msadvertisingca #msftattnspans 49
49
Appendix
Microsoft attention spans, Spring 2015 | @msadvertisingca #msftattnspans 50
Calculations:
Quantitative research
The study divided The results from the games were analyzed in the
respondents into following ways. For the purpose of the analysis, an
overall score was calculated for each of the games:
three equal – sized
groups based on
performance – low, Sustained
medium and high Counting the number of times respondents correctly
identified an X occurring after an A.
attention – each
band represented
33% of the sample. Selective
Counting the number of times respondents correctly
identified a change in the orientation of the rectangles.
A score of 37%
or
higher represents a
statistically Alternating
significant difference Calculating the difference in the time lapsed to perform a
series of consecutive number or letter classifications,
in attention. compared to a mixture of number and letter classifications.
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Calculations:
Neurological research