HP EliteBook 850 G2 Maintenance and Service Guide
HP EliteBook 850 G2 Maintenance and Service Guide
HP EliteBook 850 G2 Maintenance and Service Guide
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Table of contents
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vii
Bottom ................................................................................................................................................................. 24
3 Illustrated parts catalog .............................................................................................................................. 25
Locating the product name, serial number, product number, warranty information, and model number ...... 25
Computer major components ............................................................................................................................. 26
Display assembly subcomponents ..................................................................................................................... 37
Plastics Kit ........................................................................................................................................................... 38
Miscellaneous parts ............................................................................................................................................. 39
4 Removal and replacement procedures preliminary requirements .................................................................... 41
Tools required ...................................................................................................................................................... 41
Service considerations ........................................................................................................................................ 41
Plastic parts ....................................................................................................................................... 41
Cables and connectors ...................................................................................................................... 41
Drive handling ................................................................................................................................... 42
Grounding guidelines ........................................................................................................................................... 42
Electrostatic discharge damage ....................................................................................................... 42
Packaging and transporting guidelines ......................................................................... 44
Workstation guidelines ................................................................................ 44
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 47
Component replacement procedures ................................................................................................................. 47
Service cover ..................................................................................................................................... 47
Battery ............................................................................................................................................... 49
Hard drive .......................................................................................................................................... 50
Solid-state drive ................................................................................................................................ 52
WWAN module ................................................................................................................................... 54
WLAN module .................................................................................................................................... 56
Memory module ................................................................................................................................ 58
Keyboard ........................................................................................................................................... 59
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 65
Component replacement procedures ................................................................................................................. 65
Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 65
Display panel ..................................................................................................................................... 66
RTC battery ........................................................................................................................................ 70
Base enclosure .................................................................................................................................. 71
Fan ..................................................................................................................................................... 73
NFC module ....................................................................................................................................... 75
Card reader board ............................................................................................................................. 76
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TouchPad ........................................................................................................................................... 78
USB/VGA connector board ................................................................................................................ 79
Heat sink ............................................................................................................................................ 80
Power button board .......................................................................................................................... 84
Fingerprint reader board ................................................................................................................... 86
System board .................................................................................................................................... 87
Speaker assembly ............................................................................................................................. 93
Display assembly .............................................................................................................................. 95
7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................... 101
Using Computer Setup ....................................................................................................................................... 101
Starting Computer Setup ................................................................................................................ 101
Navigating and selecting in Computer Setup ................................................................................. 101
Restoring factory settings in Computer Setup ............................................................................... 102
Updating the BIOS ........................................................................................................................... 103
Determining the BIOS version ...................................................................................... 103
Downloading a BIOS update ......................................................................................... 103
Using MultiBoot ................................................................................................................................................. 105
About the boot device order ........................................................................................................... 105
Choosing MultiBoot preferences .................................................................................................... 105
Setting a new boot order in Computer Setup .............................................................. 105
Dynamically choosing a boot device using the f9 prompt ........................................... 106
Setting a MultiBoot Express prompt ............................................................................ 106
Entering MultiBoot Express preferences ..................................................................... 107
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 107
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 107
Using HP Sure Start (select models only) ....................................................................................... 108
8 Specifications ........................................................................................................................................... 109
Computer specifications .................................................................................................................................... 109
9 Backup and recovery .................................................................................................................................. 111
Backing up your information ............................................................................................................................. 111
Performing a system recovery .......................................................................................................................... 111
Using the Windows recovery tools ................................................................................................. 112
Using f11 recovery tools ................................................................................................................. 112
Using Windows operating system media (purchased separately) ................................................ 113
Using Windows Refresh or Windows Reset .................................................................................... 114
Using HP Software Setup ................................................................................................................ 114
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Product description
Processor
Description
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
Chipset
Description
Intel soldered on circuit (SoC)
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Processor
Graphics
Description
Switchable discrete graphics:
AMD Radeon R7 M260X
graphics subsystem
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
Display panel
Description xxx
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Memory
Description
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HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
Two customer-accessible/
upgradable memory module
slots with the following
specifications:
12288 MB (8192 MB +
4096 MB)
6144 MB (4096 MB +
2048 MB)
2048 MB (20481)
Memory
Memory
Description
Supports 16384 MB of system
RAM in the
following configurations:
12288 MB (8192 MB +
4096 MB)
6144 MB (4096 MB +
2048 MB)
2048 MB (20481)
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
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500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (SED), supporting Opal 1.0 storage specification
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500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (SED), supporting Opal 1.0 storage specification
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HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
Ethernet
Description
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Wireless
Description
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
Supports no WLAN/Bluetooth
option
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Description
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
HP lt4211 LTE/EV-DO/
HSPA+ 4G Module
HP lt4112 LTE/HSPA+ 4G
Mobile Broadband Module
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Ports
Description
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
On/off button
Headphone/microphone
combo
DisplayPort 1.2
Docking connector
HP Smart AC adapter
RJ-45 (Ethernet)
Keyboard/pointing devices
Description
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Power requirements
Description
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
Preboot authentication
(password, Smart Card)
65 W HP Smart
AC adapter
(select models only)
45 W HP Smart
AC adapter
(select models only)
45 W 2-prong 7.4 mm DC
jack AC adapter
(select models only)
Supports the
following batteries:
Security
Description
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Power requirements
11
Operating system
Description
Preinstalled:
Windows 7 Home
Premium 64-bit
Windows 7 Home
Premium 32-bit (only
available if 4096 MB total
system memory or less
is selected)
Windows 7 Professional
64-bit
Windows 7 Professional
32-bit (only available if
4096 MB total system
memory or less
is selected)
FreeDOS 2.0
Ubuntu Linux
Restore mediaDR-DVD:
12
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
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Operating system
Description
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
Restore mediaOS-DVD:
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Windows 7 Home
Premium 64- and 32-bit
(available with any
Windows 7 HP operating
system except AsiaPacific countries and
regions and the People's
Republic of China)
Windows 7 Professional
64- and 32-bit (available
with any Windows 7
Professional or Windows
8.1 Professional
downgrade except AsiaPacific countries and
regions and the People's
Republic of China)
Operating system
13
Serviceability
Description
End user replaceable parts:
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AC adapter
Battery
Hard drive
Keyboard
Memory module
Solid-state drive
WLAN module
WWAN module
HP EliteBook 850 G2
Notebook PC
HP EliteBook 750 G2
Notebook PC
HP ZBook 15u G2
Mobile Workstation
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Display
NOTE: Your computer may look slightly different from the illustration in this section.
Item
Component
Description
(1)
WLAN antennas*
(2)
(3)
Internal microphones
Record sound.
(4)
Webcam light
(5)
Webcam
(6)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
16
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Item
Component
Description
(1)
Power button
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Speakers
Produce sound.
17
Item
Component
Description
(3)
Wireless button
(4)
(5)
Keys
NOTE: Your computer may look slightly different from the illustration in this section.
Item
Component
Description
(1)
esc key
(2)
fn key
(3)
Windows key
(4)
Function keys
(5)
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Item
Component
Description
(6)
(7)
num lk key
Lights
NOTE: Your computer may look slightly different from the illustration in this section.
Item
Component
Description
(1)
Power light
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the
display and other unneeded components.
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Lights
19
Item
Component
Description
(3)
TouchPad light
(4)
(5)
(6)
Wireless light
(7)
Mute light
TouchPad
20
Item
Component
Description
(1)
Pointing stick
(2)
(3)
(4)
TouchPad zone
(5)
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Item
Component
Description
(6)
(7)
Item
Component
Description
(1)
Wireless light
Front
Power light
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the
display and other unneeded components.
(4)
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AC adapter/Battery light
Front
21
Left
Item
Component
Description
(1)
(2)
Vents
(3)
(4)
22
(5)
(6)
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Right
Item
Component
Description
(1)
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(2)
DisplayPort
(3)
(4)
(5)
(6)
Docking connector
(7)
Power connector
Connects an AC adapter.
Right
23
Bottom
NOTE: Your computer may look slightly different from the illustration in this section.
Item
Component
Description
(1)
Service cover
(2)
(3)
(4)
Vents (2)
(5)
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NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
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Locating the product name, serial number, product number, warranty information, and model number
25
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Item
Component
(1)
Display assembly: Non-TouchScreen display assemblies are spared at the subcomponent level only. For more display
assembly spare part information, see Display assembly subcomponents on page 37.
TouchScreen display assemblies are spared only as whole unit spare part kits and are for use only on HP EliteBook 850
G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models.
15.6-in, LED backlit, FHD, SVA, 60% CG, 300 nits, eDP 1.2 slim (19201080), capacitive
TouchScreen display assembly (includes webcam and microphone)
(2)
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784781-001
Keyboard with backlight and pointing sick for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models (includes backlight, keyboard, and pointing stick cables):
For use in Belgium
776475-A41
776475-201
776475-261
776475-DB1
776475-FL1
776475-081
776475-051
776475-041
776475-151
776475-211
776475-DD1
776475-D61
776475-BB1
776475-061
776475-291
776475-161
776475-B31
776475-FP1
776475-091
776475-131
776475-271
776475-251
776475-171
776475-BA1
776475-AD1
776475-071
776475-B71
776475-BG1
27
Item
Component
776475-AB1
776475-281
776475-141
776475-031
776475-001
Keyboard with backlight and pointing stick tor use only on HP ZBook 15u G2 Mobile
Workstation computer models (includes backlight, keyboard, and pointing stick cables):
28
731179-A41
731179-201
731179-261
731179-DB1
731179-FL1
731179-081
731179-051
731179-041
731179-151
731179-211
731179-DD1
731179-D61
731179-BB1
731179-061
731179-291
731179-161
731179-B31
731179-FP1
731179-091
731179-131
731179-271
731179-251
731179-171
731179-BA1
731179-AD1
731179-071
731179-B71
731179-BG1
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Item
Component
731179-AB1
731179-281
731179-141
731179-031
731179-001
Keyboard with pointing stick for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models (includes keyboard and pointing stick cables):
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776474-A41
776474-201
776474-261
776474-DB1
776474-FL1
776474-081
776474-051
776474-041
776474-151
776474-211
776474-DD1
776474-D61
776474-BB1
776474-061
776474-291
776474-161
776474-B31
776474-FP1
776474-091
776474-131
776474-271
776474-251
776474-171
776474-BA1
776474-AD1
776474-071
776474-B71
776474-BG1
29
Item
Component
776474-AB1
776474-281
776474-141
776474-031
776474-001
Keyboard with pointing stick for use only on HP ZBook 15u G2 Mobile Workstation computer models (includes keyboard
and pointing stick cables):
30
730794-A41
730794-201
730794-261
730794-DB1
730794-FL1
730794-081
730794-051
730794-041
730794-151
730794-211
730794-DD1
730794-D61
730794-BB1
730794-061
730794-291
730794-161
730794-B31
730794-FP1
730794-091
730794-131
730794-271
730794-251
730794-171
730794-BA1
730794-AD1
730794-071
730794-B71
730794-BG1
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Item
(3)
Component
730794-AB1
730794-281
730794-141
730794-031
730794-001
Top cover:
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
804337-001
796893-001
(4)
730822-001
(5)
784779-001
(6)
800515-001
(7)
799544-001
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models not equipped with an NFC module
797431-001
For use only on HP ZBook 15u G2 Mobile Workstation computer models equipped with an
NFC module (includes NFC module cable)
798050-001
For use only on HP ZBook 15u G2 Mobile Workstation computer models not equipped with
an NFC module
798049-001
(8)
RTC battery
665733-001
(9)
730798-001
(10)
784780-001
(11)
730817-001
(12)
(13)
717376-001
717375-001
(14)
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The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 730793-001.
1-TB, 7200-rpm, SATA, 9.5-mm hard drive for use on all computer models
766644-001
500-GB, 7200-rpm, SATA, 7.0-mm hard drive for use on all computer models
703268-001
500-GB, 7200-rpm, SED, 7.0-mm hard drive for use on all computer models
703267-001
500-GB, 5400-rpm, FIPS, 7.0-mm hard drive for use on all computer models
730946-001
320-GB, 7200-rpm, SATA, 7.0-mm hard drive for use only on HP EliteBook 850 G2
Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
634862-001
31
Item
Component
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
730792-001
For use only on HP ZBook 15u G2 Mobile Workstation computer models included with the heat sink spare part kit, spare
part number 796898-001.
(15)
(16)
(17)
32
803019-001
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models equipped with a graphics subsystem with UMA memory
803018-001
For use only on HP ZBook 15u G2 Mobile Workstation computer models (includes fan)
796898-001
693374-001
691740-001
799543-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850
G2 Notebook PC computer models
799543-501
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and a non-Windows 8 operating system for use only on HP EliteBook 850 G2
Notebook PC computer models
799543-001
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 8 Professional operating system for use only on
HP ZBook 15u G2 Mobile Workstation computer models
796891-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 8 Standard operating system for use only on
HP ZBook 15u G2 Mobile Workstation computer models
796891-501
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and a non-Windows 8 operating system for use only on HP ZBook
15u G2 Mobile Workstation computer models
796891-001
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 8 Professional operating system for use only on HP EliteBook
850 G2 Notebook PC computer models
799513-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850
G2 Notebook PC computer models
799513-501
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Item
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Component
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and a non-Windows 8 operating system for use only on HP EliteBook 850 G2
Notebook PC computer models
799513-001
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 8 Professional operating system for use only on HP EliteBook
850 G2 Notebook PC computer models
799517-601
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850
G2 Notebook PC computer models
799517-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and a non-Windows 8 operating system for use only on HP EliteBook 850 G2
Notebook PC computer models
799517-001
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 8 Professional operating system for use only on
HP ZBook 15u G2 Mobile Workstation computer models
796890-601
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 8 Standard operating system for use only on
HP ZBook 15u G2 Mobile Workstation computer models
796890-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and a non-Windows 8 operating system for use only on HP ZBook
15u G2 Mobile Workstation computer models
796890-001
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 8 Professional operating system for use only on HP EliteBook
850 G2 Notebook PC computer models
799512-601
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850
G2 Notebook PC computer models
799512-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and a non-Windows 8 operating system for use only on HP EliteBook 850 G2
Notebook PC computer models
799512-001
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 8 Professional operating system for use only on HP EliteBook
850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799516-601
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850
G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799516-501
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and a non-Windows 8 operating system for use only on HP EliteBook 850 G2
Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799516-001
33
Item
34
Component
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 8 Professional operating system for use only on
HP ZBook 15u G2 Mobile Workstation computer models
796889-601
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 8 Standard operating system for use only on
HP ZBook 15u G2 Mobile Workstation computer models
796889-501
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and a non-Windows 8 operating system for use only on HP ZBook
15u G2 Mobile Workstation computer models
796889-001
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 8 Professional operating system for use only on HP EliteBook
850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799511-601
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850
G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799511-501
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and a non-Windows 8 operating system for use only on HP EliteBook 850 G2
Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799511-001
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 8 Professional operating system for use only on HP EliteBook
850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799515-601
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850
G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799515-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and a non-Windows 8 operating system for use only on HP EliteBook 850 G2
Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799515-001
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 8 Professional operating system for use only on
HP ZBook 15u G2 Mobile Workstation computer models
796888-601
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 8 Standard operating system for use only on
HP ZBook 15u G2 Mobile Workstation computer models
796888-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and a non-Windows 8 operating system for use only on HP ZBook
15u G2 Mobile Workstation computer models
796888-001
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 8 Professional operating system for use only on HP EliteBook
850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799510-601
ENWW
Item
(18)
(19)
(20)
ENWW
Component
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850
G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799510-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and a non-Windows 8 operating system for use only on HP EliteBook 850 G2
Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799510-001
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory,
and the Windows 8 Professional operating system for use only on HP EliteBook 850 G2
Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799514-601
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory,
and the Windows 8 Standard operating system for use only on HP EliteBook 850 G2
Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799514-501
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a nonWindows 8 operating system for use only on HP EliteBook 850 G2 Notebook PC
and HP EliteBook 750 G2 Notebook PC computer models
799514-001
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8
Professional operating system for use only on HP EliteBook 850 G2 Notebook PC
and HP EliteBook 750 G2 Notebook PC computer models
799509-601
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8
Standard operating system for use only on HP EliteBook 850 G2 Notebook PC
and HP EliteBook 750 G2 Notebook PC computer models
799509-501
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a nonWindows 8 operating system for use only on HP EliteBook 850 G2 Notebook PC
and HP EliteBook 750 G2 Notebook PC computer models
799509-001
WLAN module:
Intel 7265 NGWGQ.I ac 22 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 for use in Asia Pacific
countries and regions
783721-001
Intel Dual Band Wireless-AC 3160 802.11 ac 11 WiFi + Bluetooth 4.0 Combo Adapter
784644-001
Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 22 WiFi + Bluetooth 4.0
Combo Adapter
756748-001
Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 22 WiFi + Bluetooth 4.0 Combo Adapter
756749-001
WWAN module:
HP lt4211 LTE/EV-DO/HSPA+ 4G Module
793116-001
740011-001
748599-001
803386-001
803389-001
35
Item
(21)
(22)
36
Component
803387-001
803390-001
803381-001
803385-001
803384-001
803383-001
803388-001
803382-001
803380-001
799688-001
796892-001
730796-001
Service cover:
For use only on HP EliteBook 850 G2 Notebook PC computer models
784479-001
766327-001
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
configure to order (CTO) computer models
745310-001
796900-001
ENWW
Component xxx
(1)
Display bezel:
(2)
(3)
730814-001
784478-001
796897-001
784457-001
730795-001
Display panel:
15.6-in, LED backlit, FHD, AG, SVA, 60% CG, 300 nits, eDP 1.2 slim (19201080) display
panel for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models
806361-001
15.6-in, LED backlit, HD, AG, SVA, 45% CG, 200 nits, eDP 1.2 flat (1366768) display panel
for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
806360-001
15.6-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.2 slim PSR (19201080)
display panel for use only on HP ZBook 15u G2 Mobile Workstation computer models
796895-001
15.6-in, LED backlit, FHD, AG, SVA, 60% CG, 300 nits, eDP 1.2 slim (19201080) display
panel for use only on HP ZBook 15u G2 Mobile Workstation computer models
796894-001
(4)
730801-001
(5)
Wireless antenna (includes WLAN cables and transceivers for WWAN cables
and transceivers)
784778-001
730819-001
796899-001
Includes:
ENWW
(6)
(7)
(8)
Display enclosure:
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
779686-001
796896-001
37
Plastics Kit
Item
38
Description
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
730802-001
806250-001
(1)
SD card insert
(2)
(3)
RJ-45 spring
(4)
RJ-45 door
ENWW
Miscellaneous parts
Component
AC adapter:
65-W HP Smart AC adapter (non-PFC) for use on all computer models
693711-001
65-W HP Smart AC adapter (RC/V, EM) for use on all computer models
693710-001
45-W HP Smart AC adapter (RC, non-PFC, 7.4 mm/non-slim) for use only on HP EliteBook 850 G2
Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
744893-001
45-W HP Smart AC adapter (RC, non-PFC, 2-prong) for use only on HP EliteBook 850 G2 Notebook PC
and HP EliteBook 750 G2 Notebook PC computer models
742437-001
490371-D01
490371-011
490371-202
490371-081
490371-021
490371-D61
For use in Israel only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
490371-BB1
490371-061
490371-291
490371-001
490371-AA1
490371-AR1
490371-AD1
490371-111
490371-AB1
490371-201
For use in the United Kingdom and Singapore on all computer models
490371-031
ENWW
755530-D01
755530-011
755530-202
755530-D61
755530-BB1
755530-BB1
Miscellaneous parts
39
40
Component
755530-291
755530-001
755530-AA1
755530-AR1
755530-AB1
755530-201
755530-031
762689-291
Screw Kit
730797-001
ENWW
Tools required
You will need the following tools to complete the removal and replacement procedures:
Flat-bladed screwdriver
Magnetic screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
ENWW
Tools required
41
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package FRAGILE.
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
42
ENWW
CAUTION:
Event
ENWW
10%
40%
55%
35,000 V
15,000 V
7,500 V
12,000 V
5,000 V
3,000 V
6,000 V
800 V
400 V
2,000 V
700 V
400 V
11,500 V
4,000 V
2,000 V
14,500 V
5,000 V
3,500 V
26,500 V
20,000 V
7,000 V
21,000 V
11,000 V
5,000 V
Grounding guidelines
43
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
44
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
Turn off power and input signals before inserting or removing connectors or test equipment.
ENWW
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm 10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with
the skin.
Antistatic tape
Nonconductive foam
Material-handling packages
The following table lists the shielding protection provided by antistatic bags and floor mats.
ENWW
Material
Use
Antistatic plastics
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Grounding guidelines
45
46
ENWW
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine
if Customer Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Service cover
Description
784479-001
766327-001
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC configure to
order (CTO) computer models
745310-001
796900-001
ENWW
47
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
2.
3.
Slide the release latch again (3) to release the service cover.
4.
Slide the service cover toward the front of the computer (4).
5.
48
ENWW
Battery
Description
717376-001
717375-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
2.
Left the rear edge of the battery (2) until it rests at an angle.
3.
ENWW
49
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. The hard drive
bracket and screws are included in the Hard Drive Hardware Kit, spare part number 730793-001.
Description
1-TB, 7200-rpm, SATA, 9.5-mm hard drive for use on all computer models
766644-001
500-GB, 7200-rpm, SATA, 7.0-mm hard drive for use on all computer models
703268-001
500-GB, 7200-rpm, SED, 7.0-mm hard drive for use on all computer models
703267-001
500-GB, 5400-rpm, FIPS, 7.0-mm hard drive for use on all computer models
730946-001
320-GB, 7200-rpm, SATA, 7.0-mm hard drive for use only on HP EliteBook 850 G2 Notebook PC
and HP EliteBook 750 G2 Notebook PC computer models
634862-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
50
1.
2.
ENWW
3.
4.
Remove the four Phillips PM3.03.0 screws (1) that secure the hard drive bracket to
the hard drive.
b.
Slide the hard drive bracket (2) off the hard drive.
ENWW
51
Solid-state drive
Description
803386-001
803389-001
803387-001
803390-001
803381-001
803385-001
803384-001
803383-001
803388-001
803382-001
803380-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
52
Remove the Phillips PM2.03.0 screw (1) that secures the solid-state drive to the system board. (The
solid-state drive tilts up.)
ENWW
2.
Remove the solid-state drive (3) by pulling the drive away from the slot at an angle.
NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.
ENWW
53
WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
Description
793116-001
740011-001
748599-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module Main terminal. The blue
WWAN antenna cable is connected to the WWAN module Aux terminal.
2.
54
Remove the Phillips PM2.03.0 screw (2) that secures the WWAN module to the system board. (The
WWAN module tilts up.)
ENWW
3.
Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
ENWW
55
WLAN module
Description
Intel 7265 NGWGQ.I ac 22 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 for use in Asia Pacific countries
and regions
783721-001
Intel Dual Band Wireless-AC 3160 802.11 ac 11 WiFi + Bluetooth 4.0 Combo Adapter
784644-001
Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 22 WiFi + Bluetooth 4.0 Combo Adapter
756748-001
Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 22 WiFi + Bluetooth 4.0 Combo Adapter
756749-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled
1. The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2.
2.
56
Remove the Phillips PM2.03.0 screws (2) that secure the WLAN module to the base enclosure. (The
WLAN module tilts up.)
ENWW
3.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
ENWW
57
Memory module
Description
693374-001
691740-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
58
ENWW
Keyboard
Keyboard with backlight and pointing sick for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models (includes backlight, keyboard, and pointing stick cables):
For use in Belgium
776475-A41
776475-FP1
776475-201
776475-091
776475-261
776475-131
776475-DB1
776475-271
776475-FL1
776475-251
776475-081
776475-171
776475-051
776475-BA1
776475-041
776475-AD
776475-151
776475-07
776475-211
776475-B71
776475-DD1
776475-BG1
776475-D61
776475-AB1
776475-BB1
776475-281
776475-061
776475-141
776475-291
776475-031
776475-161
776475-001
776475-B31
Keyboard with backlight and pointing stick tor use only on HP ZBook 15u G2 Mobile Workstation computer models (includes backlight,
keyboard, and pointing stick cables):
ENWW
731179-A41
731179-FP1
731179-201
731179-091
731179-261
731179-131
731179-DB1
731179-271
731179-FL1
731179-251
731179-081
731179-171
731179-051
731179-BA1
731179-041
731179-AD
731179-151
731179-07
731179-211
731179-B71
731179-DD1
731179-BG1
731179-D61
731179-AB1
59
731179-BB1
731179-281
731179-061
731179-141
731179-291
731179-031
731179-161
731179-001
731179-B31
Keyboard with pointing stick for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models (includes keyboard and pointing stick cables):
For use in Belgium
776474-A41
776474-FP1
776474-201
776474-091
776474-261
776474-131
776474-DB1
776474-271
776474-FL1
776474-251
776474-081
776474-171
776474-051
776474-BA1
776474-041
776474-AD
776474-151
776474-07
776474-211
776474-B71
776474-DD1
776474-BG1
776474-D61
776474-AB1
776474-BB1
776474-281
776474-061
776474-141
776474-291
776474-031
776474-161
776474-001
776474-B31
Keyboard with pointing stick for use only on HP ZBook 15u G2 Mobile Workstation computer models (includes keyboard and pointing
stick cables):
60
730794-A41
730794-FP1
730794-201
730794-091
730794-261
730794-131
730794-DB1
730794-271
730794-FL1
730794-251
730794-081
730794-171
730794-051
730794-BA1
730794-041
730794-AD
ENWW
730794-151
730794-07
730794-211
730794-B71
730794-DD1
730794-BG1
730794-D61
730794-AB1
730794-BB1
730794-281
730794-061
730794-141
730794-291
730794-031
730794-161
730794-001
730794-B31
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
ENWW
Loosen the two Phillips captive screws that secure the keyboard to the computer.
61
62
2.
3.
4.
Insert a keyboard release tool or similar thin tool into the keyboard release hole, and then press on
the back of the keyboard until the keyboard disengages from the computer.
5.
ENWW
6.
7.
Swing the keyboard (1) up and forward until it rests upside down on the palm rest.
8.
Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then
disconnect the keyboard cable from the system board.
9.
Release the ZIF connector (3) to which the pointing stick cable is attached, and then disconnect
the pointing stick cable from the system board.
NOTE: Step 10 applies only to computer models equipped with a backlight.
10. Release the ZIF connector (4) to which the backlight cable is attached, and then disconnect the backlight
cable from the system board.
ENWW
63
64
ENWW
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer and void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
ENWW
65
1.
Turn on or restart the device, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
b.
2.
3.
4.
Display panel
NOTE: Non-TouchScreen display assemblies are spared at the subcomponent level only. TouchScreen
display assemblies are spared only as whole unit replacement kits.
On non-TouchScreen computer models, the display bezel, display panel, and webcam/microphone module
can be removed with the display assembly still installed on the computer. The following section provides
instructions on how to remove the these components without removing the display assembly from
the computer.
See Display assembly on page 95 later in this chapter for information on removing the display assembly
and other display assembly subcomponents.
Before removing the display bezel, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
Flex the inside edges of the bottom edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display enclosure.
2.
66
796897-001 For use only on HP ZBook 15u G2 Mobile Workstation computer models
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
ENWW
3.
Remove the four Phillips PM2.03.0 screws (1) that secure the display panel to the display enclosure.
4.
Swing the top edge of the display panel (2) up and forward until it rests on the computer.
5.
Release the adhesive support strip (1) that secures the display panel cable to the display panel.
67
6.
Disconnect the display panel cable (2) from the display panel.
7.
68
806361-001 15.6-in, LED backlit, FHD, AG, SVA, 60% CG, 300 nits, eDP 1.2 slim (19201080)
display panel for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models
806360-001 15.6-in, LED backlit, HD, AG, SVA, 45% CG, 200 nits, eDP 1.2 flat (1366768) display
panel for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
796895-001 15.6-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.2 slim PSR
(19201080) display panel for use only on HP ZBook 15u G2 Mobile Workstation computer models
796894-001 15.6-in, LED backlit, FHD, AG, SVA, 60% CG, 300 nits, eDP 1.2 slim (19201080)
display panel for use only on HP ZBook 15u G2 Mobile Workstation computer models
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
8.
Release the tape that secures the webcam/microphone module cable to the webcam/
microphone module (1).
b.
c.
Remove the webcam/microphone module (3) from the display enclosure. (The webcam/
microphone module is attached to the display enclosure with double-sided tape.)
The webcam/microphone module is available using spare part number 784457-001. The
microphone module is available using spare part number 730795-001.
ENWW
69
RTC battery
Description
665733-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
Disconnect the RTC battery cable (1) from the system board.
2.
Slide the battery out from the bottom cover (2), and then remove the battery (3). (The RTC battery is
attached to the base enclosure with double-sided adhesive.)
3.
70
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
Base enclosure
Description
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
799688-001
796892-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
5.
6.
2.
Position the computer upside down with the rear panel toward you.
3.
ENWW
71
72
4.
Remove the 21 Torx T8M2.55.0 screws that secure the base enclosure to the computer.
5.
Remove the Phillips PM2.08.0 screw (1) near the media card reader that secures the base enclosure to
the computer.
6.
Remove the five Phillips PM2.05.0 broad head screws (2) inside the battery bay that secure
the base enclosure to the computer.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
7.
Fan
Description
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models (includes cable)
730792-001
For use only on HP ZBook 15u G2 Mobile Workstation computer models included with the heat sink
spare part kit.
796898-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the service cover (see Service cover on page 47), and then remove the following components:
a.
b.
c.
ENWW
1.
Loosen the two captive Phillips screws (1) that secure the fan to the top cover.
2.
73
3.
74
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
NFC module
Description
800515-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the service cover (see Service cover on page 47), and then remove the following components:
a.
b.
c.
Release the ZIF connector (1) to which the NFC module cable is connected, and then disconnect
the NFC module cable from the card reader board.
2.
Release the ZIF connector (2) to which the NFC module cable is connected, and then disconnect
the NFC module cable from the NFC module.
3.
Release the NFC module (3) from the top cover. (The NFC module is attached to the top cover with
double-sided adhesive.)
4.
ENWW
75
784779-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the service cover (see Service cover on page 47), and then remove the following components:
a.
b.
c.
d.
76
1.
Release the ZIF connector (1) to which the card reader board cable is connected, and then disconnect
the card reader board cable from the card reader board.
2.
Release the ZIF connector (2) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the card reader board.
3.
Use a case utility tool (3) or similar thin, plastic tool to disengage the left side of the card reader board it
from the top cover (3). (The card reader board is attached to the top cover with double-sided adhesive.)
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
4.
ENWW
77
TouchPad
NOTE: The TouchPad spare part kit includes the TouchPad cable.
Description
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models equipped with an NFC module (includes NFC module cable)
799544-001
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models not equipped with an NFC module
797431-001
For use only on HP ZBook 15u G2 Mobile Workstation computer models equipped with an NFC module
(includes NFC module cable)
798050-001
For use only on HP ZBook 15u G2 Mobile Workstation computer models not equipped with an
NFC module
798049-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the service cover (see Service cover on page 47), and then remove the following components:
a.
b.
c.
d.
78
1.
Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the card reader board.
2.
Remove the two Phillips PM2.02.0 broad head screws (2) that secure the TouchPad to the top cover.
3.
Lift the top edge of the TouchPad until it rests at an angle (3).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
4.
Remove the TouchPad (4) by sliding it away from the top cover at an angle.
784780-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the service cover (see Service cover on page 47), and then remove the following components:
a.
b.
c.
ENWW
1.
Release the ZIF connector (1) to which the USB/VGA connector board cable is connected, and then
disconnect the USB/VGA connector board cable from the system board.
2.
Remove the two Phillips PM2.08.0 screws (2) that secure the USB/VGA connector board to
the top cover.
79
3.
Release the USB/VGA connector board (3) from the openings in the base enclosure.
4.
Remove the USB/VGA connector board (4) and cable by sliding them away from the heat sink.
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Description
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models equipped with a graphics subsystem with discrete memory
803019-001
For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models equipped with a graphics subsystem with UMA memory
803018-001
For use only on HP ZBook 15u G2 Mobile Workstation computer models (includes fan)
796898-001
80
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the service cover (see Service cover on page 47), and then remove the following components:
a.
b.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
c.
d.
Following the 1, 2, 3, 4, 5, 6 sequence stamped into the heat sink, loosen the six captive Philllips screws
(1) through (6) that secure the heat sink to the system board.
2.
NOTE: Steps 3 and 4 apply to computer models equipped with graphics subsystems with UMA
memory. See steps 1 and 2 for heat sink removal information for computer models equipped with
graphics subsystems with discrete memory.
3.
ENWW
Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1)
through (4) that secure the heat sink to the system board.
81
4.
The following illustration shows the replacement thermal material locations on the system board and the
heat sink on computer models equipped with a graphics subsystem with discrete memory. The thermal
material must be thoroughly cleaned from the surfaces of the system board and the heat sink components
each time the heat sink is removed. Replacement thermal material is included with the system board and
heat sink spare part kits.
Thermal paste is used on the processor (1) and on the heat sink component (2) that services it. Thermal
paste is also used on the graphics subsystem component (3) and on the heat sink component (4) that
services it.
82
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
The following illustration shows the replacement thermal material locations on computer models equipped
with a graphics subsystem with UMA memory. The thermal material must be thoroughly cleaned from
the surfaces of the heat sink and the system board components each time the heat sink is removed.
Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
Thermal paste is used on the processor (1) and on the heat sink component (2) that services it.
ENWW
83
730822-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the service cover (see Service cover on page 47), and then remove the following components:
a.
b.
c.
d.
e.
84
1.
Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect
the power button board cable from the system board.
2.
Remove the Phillips PM2.03.0 broad head screw (2) that secures the power button board to
the top cover.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
3.
Slide the power button board (3) toward the inside of the top cover, and then lift it off the top cover.
ENWW
85
730817-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the service cover (see Service cover on page 47), and then remove the following components:
a.
b.
c.
d.
e.
86
1.
2.
Release the plastic cover (1) that covers the fingerprint reader board.
3.
Slide the fingerprint reader board bracket away from the fingerprint reader board (2), and remove it.
4.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
System board
NOTE:
ENWW
The system board spare part kit includes replacement thermal material.
Description
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8
Professional operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799543-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8
Standard operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799543-501
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a nonWindows 8 operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799543-001
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 8 Professional operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796891-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 8 Standard operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796891-501
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a
non-Windows 8 operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796891-001
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8
Professional operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799513-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8
Standard operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799513-501
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows 8
operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799513-001
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8
Professional operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799517-601
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8
Standard operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799517-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a nonWindows 8 operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799517-001
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 8 Professional operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796890-601
87
88
Description
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 8 Standard operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796890-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a
non-Windows 8 operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796890-001
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8
Professional operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799512-601
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8
Standard operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799512-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows 8
operating system for use only on HP EliteBook 850 G2 Notebook PC computer models
799512-001
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8
Professional operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750
G2 Notebook PC computer models
799516-601
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8
Standard operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models
799516-501
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a nonWindows 8 operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models
799516-001
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 8 Professional operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796889-601
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 8 Standard operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796889-501
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a
non-Windows 8 operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796889-001
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8
Professional operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750
G2 Notebook PC computer models
799511-601
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8
Standard operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models
799511-501
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ENWW
ENWW
Description
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows 8
operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models
799511-001
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8
Professional operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750
G2 Notebook PC computer models
799515-601
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8
Standard operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models
799515-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a nonWindows 8 operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models
799515-001
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 8 Professional operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796888-601
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 8 Standard operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796888-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a
non-Windows 8 operating system for use only on HP ZBook 15u G2 Mobile Workstation
computer models
796888-001
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8
Professional operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750
G2 Notebook PC computer models
799510-601
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8
Standard operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models
799510-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows 8
operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models
799510-001
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD
Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8 Professional
operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2
Notebook PC computer models
799514-601
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD
Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8 Standard operating
system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
799514-501
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD
Radeon R7 M260X graphics subsystem with discrete memory, and a non-Windows 8 operating system
for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
799514-001
89
Description
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), Intel HD
Graphics 5500 graphics subsystem with UMA memory, and the Windows 8 Professional operating
system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
799509-601
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), Intel HD
Graphics 5500 graphics subsystem with UMA memory, and the Windows 8 Standard operating system
for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC
computer models
799509-501
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), Intel HD
Graphics 5500 graphics subsystem with UMA memory, and a non-Windows 8 operating system for use
only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models
799509-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the service cover (see Service cover on page 47), and then remove the following components:
a.
b.
c.
d.
e.
When replacing the system board, be sure that the following components are removed from the defective
system board and installed on the replacement system board:
90
1.
2.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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3.
Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect
the fingerprint reader cable (2) from the system board.
4.
5.
Turn the computer upside down with the rear toward you.
6.
Release the ZIF connector (1) to which the card reader cable is connected, and then disconnect the card
reader cable from the system board.
7.
Release the ZIF connector (2) to which the USB/VGA connector board cable is connected, and then
disconnect the USB/VGA connector board cable from the system board.
8.
Release the ZIF connector (3) to which the power button board cable is connected, and then disconnect
the power button board cable from the system board.
9.
Release the display panel cable from the routing channel (4) attached to the system board.
10. Disconnect the display panel cable (5) from the system board.
11. Disconnect the speaker cable (6) from the system board.
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91
12. Release the wireless antenna cables (7) from the routing clips and channels built into the top cover.
13. Remove the three Phillips PM2.55.0 screws that secure the system board to the top cover.
14. Lift the left side of the system board (1) until it rests at an angle.
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15. Remove the system board (2) by sliding it up and to the left at an angle.
Speaker assembly
Description
730798-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the service cover (see Service cover on page 47), and then remove the following components:
a.
b.
c.
d.
e.
f.
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93
1.
Remove the two Phillips PM2.03.0 screws (1) that secure the speaker assembly to the base enclosure.
2.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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Display assembly
NOTE: Non-TouchScreen display assemblies are spared at the subcomponent level only. See Display panel
on page 66 earlier in this chapter for information on removing the display bezel, display panel, and webcam/
microphone module.
Description
15.6-in, FHD, SVA (19201080), capacitive TouchScreen display assembly (includes webcam
and microphone)
784781-001
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
4.
Remove the service cover (see Service cover on page 47), and then remove the following components:
a.
b.
c.
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Release the display panel cable from the routing channel built into the system board, and then
disconnect the display panel cable (1) from the system board.
95
96
2.
Release the wireless antenna cables (2) from the routing channel built into the system board.
3.
Remove the four Torx TM2.56.0 screws (1) that secure the display panel to the top cover.
4.
Rotate the display hinges (2) back until the top cover is free for removal.
5.
6.
To remove the display bezel, flex the inside edges of the bottom edge (1), the left and right sides (2),
and the bottom edge (3) of the bezel until the bezel disengages from the display enclosure.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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7.
796897-001 For use only on HP ZBook 15u G2 Mobile Workstation computer models
NOTE: In the following steps, the display assembly will not be attached to the computer, as shown in
the following illustration.
8.
b.
c.
Remove the six Phillips PM 2.02.0 broad head screws (1) that secure the display hinges to
the display enclosure.
d.
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97
9.
b.
c.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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a.
Release the antenna cables from the clips (1) and routing channel built into the display enclosure.
b.
Detach the WLAN antennas and transceivers (2) and the WWAN antennas and transceivers (3) from
the display enclosure.
c.
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100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2.
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To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
3.
Use a pointing device or the arrow keys to select Main > Restore Defaults.
4.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
or
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
102 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)
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2.
Use a pointing device or the arrow keys to select Main > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
or
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
From the Start screen, type support, and then select the HP Support Assistant app.
2.
Click Updates and tune-ups, and then click Check for HP updates now.
3.
4.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
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NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1.
From the Start screen, type file, and then select File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
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Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE:
order.
Some boot devices must be enabled in Computer Setup before they can be included in the boot
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the Press the ESC key for Startup Menu message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
To dynamically choose the boot device, by pressing esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
3.
Use a pointing device or the arrow keys to select one of the following options:
Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid
Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode
Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode
Press enter.
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
or
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To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
or
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the Press the ESC key for Startup Menu message is displayed at the bottom of the screen.
2.
Press f9.
3.
Use a pointing device or the arrow keys to select a boot device, then press enter.
Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2.
3.
Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
or
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
106 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)
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To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
2.
b.
Hard drive
c.
BIOS
When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE:
Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
Go to http://hp.com/go/techcenter/pcdiags.
2.
Option 2: Support and Drivers pageProvides downloads for a specific product for earlier and later
versions
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1.
Go to http://www.hp.com.
2.
Point to Support, located at the top of the page, and then click Download Drivers.
3.
In the text box, enter the product name, and then click Go.
or
Click Find Now to let HP automatically detect your product.
4.
Select your computer model, and then select your operating system.
5.
108 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)
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Specifications
Computer specifications
Metric
U.S.
Width
37.6 cm
14.78 in
Depth
25.4 cm
9.98 in
Height
2.1 cm
0.84 in
1.97 kg
4.35 lbs
1.97 kg
4.35 lbs
1.88 kg
4.15 lbs
1.88 kg
4.15 lbs
Dimensions
Weight
Input power
Operating voltage and current
19.5 V dc @ 3.33 A - 65 W
19.5 V dc @ 2.31 A - 45 W
Temperature
Operating
5C to 35C
41F to 95F
Nonoperating
20C to 60C
4F to 140F
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Operating
10% to 90%
Nonoperating
5% to 95%
Metric
U.S.
Operating
15 m to 3,048 m
50 ft to 10,000 ft
Nonoperating
15 m to 12,192 m
50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
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To protect your information, use Windows backup and restore utilities to back up individual files and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent
Windows from starting correctly.
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows operating system
media (purchased separately) on page 113.
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2.
If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
or
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your
operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows operating system
media (purchased separately) on page 113.
3.
If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing
and holding the shift key while clicking Restart.
4.
Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
5.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
2.
If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and
then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows operating system media (purchased
separately) on page 113.
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3.
If the Recovery Image partition is listed, restart the computer, and then press esc while the Press the
ESC key for Startup Menu message is displayed at the bottom of the screen.
4.
Press f11 while the Press <F11> for recovery message is displayed on the screen.
5.
1.
2.
Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3.
4.
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1.
Eject the Windows operating system media and then insert the Driver Recovery media.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
2.
3.
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10 Statement of Volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring
nonvolatile memory that can contain personal data after the system has been powered off and the hard drive
has been removed.
HP Business Notebook PC products that use Intel-based or AMD-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally
shipped from HP assuming that no subsequent modifications have been made to the system and assuming
that no applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. The steps below will remove personal data from the notebook PC, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
1.
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Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal data.
Restoring or re-programming nonvolatile memory that does not store personal data is neither
necessary nor recommended.
a.
Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near the
bottom of the display, or press the ESC key to display the start up menu, then press F10. If the
system has a BIOS administrator password, enter the password at the prompt.
b.
c.
Select the Security menu, and then Restore Security Level Defaults.
d.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and the select Asset Tracking Number. Press the spacebar once to clear the
tag, then press Enter to return to the prior menu.
e.
If a DriveLock password is set, select the Security menu, scroll down to Hard Drive Tools under
the Utilities menu, select Hard Drive Tools, select DriveLock, then uncheck DriveLock password
on restart.
f.
If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu, select Hard Drive Tools, scroll down to Automatic DriveLock,
then select the desired hard drive and disable protection. At the automatic drive lock warning
screen, select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
g.
Select the Main menu, then Reset BIOS Security to factory default. Click yes at the warning
message.
115
2.
h.
i.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor,
one or two prompts will appear. One to clear the TPM and the other to Reset Fingerprint Sensor;
press F1 to accept or F2 to reject.
j.
Remove and retain the storage drive or clear the contents of the drive.
Clear the drive contents by using the BIOS Setup Secure Erase command option, or by using a third party
utility designed to erase data from an SSD. To run Secure Erase, follow these steps:
a.
Enter BIOS Setup by powering on the system, and then pressing F10 when prompted near the
bottom of the display.
b.
Select the Security menu and scroll down to the Utilities menu.
c.
d.
Under Utilities, select Secure Erase, and then select the desired hard drive.
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
HP Sure Start
flash (select
models only)
2 MB
No
Yes
Provides
protected
backup of
critical System
BIOS code, EC
firmware, and
critical PC
configuration
data for select
platforms that
support HP Sure
Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 120.
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory (CMOS)
256 Bytes
No
Yes
Stores system
date and time
and limited
keyboard
controller data.
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Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
Controller (NIC)
EEPROM
64 Kbytes
(not customer
accessible)
No
Yes
Store NIC
configuration
and NIC
firmware.
A utility is required to
write data to this memory
and is available from NIC
vendor. Writing data to
this ROM in an
inappropriate manner will
render the NIC nonfunctional.
Keyboard ROM
64 Kbytes
(not customer
accessible)
No
Yes
Stores firmware
code (keyboard,
mouse, &
battery
management).
DIMM Serial
Presence Detect
(SPD)
configuration data
No
Yes
Stores memory
module
information.
System BIOS
4 to 5 MBytes
Yes
Yes
Store system
BIOS code and
PC
configuration
data.
Yes
Yes
Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third party data
store.
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Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
Bluetooth flash
2Mbit
No
Yes
Stores
Bluetooth
configuration
and firmware.
802.11 WLAN
EEPROM
4kb to 8kb
No
Yes
Stores
configuration
and calibration
data.
Web Camera
64K bit
No
Yes
Fingerprint Reader
512kByte
Flash
Yes
Yes
Stores
fingerprint
templates.
By enrolling in HP
ProtectTools Security
Manager.
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2.
Turn on or restart the computer and press F10 when prompted near the bottom of the display.
b.
c.
d.
What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial number,
data width, speed/timing, voltage and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. There are various third party tools available to read SPD memory.
3.
Does the Firmware Hub for System BIOS contain the BIOS program? Is this chip writable, and if so
how?
The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the
write function.
4.
In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can
be written by the customer. Is this true for these BIOS chips?
Yes, they are flash memory chips.
5.
What is meant by Restore the nonvolatile memory found in Intel-based system boards?
This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.
6.
Does resetting the CMOS configuration memory return the PC back to factory defaults?
The process of resetting the CMOS will return certain system settings to factory default but will not
reset many of the system data and configuration defaults to their factory settings. To return these
system data and configuration defaults to factory settings, refer to question and answer 1 and follow
the instructions for returning the BIOS settings to factory defaults.
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The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
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The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Accredited agency
Argentina
IRAM
Australia
SAA
Austria
OVE
Belgium
CEBEC
Brazil
ABNT
Canada
CSA
Chile
IMQ
Denmark
DEMKO
Finland
FIMKO
France
UTE
Germany
VDE
India
ISI
Israel
SII
Italy
IMQ
Japan
JIS
The Netherlands
KEMA
New Zealand
SANZ
Norway
NEMKO
CCC
Saudi Arabia
SASO
Singapore
PSB
South Africa
SABS
South Korea
KTL
Sweden
SEMKO
Switzerland
SEV
Taiwan
BSMI
Thailand
TISI
ASTA
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Country/region
Accredited agency
UL
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding
type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be
on each element.
3.
The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm or 1.25 mm conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75 mm conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3-conductor, 1.25 mm conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
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12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/
recycle.
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125
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Index
A
AC adapter, spare part numbers 39
AC adapter/battery light 21
antenna
location 16
removal 98
spare part number 37, 99
Antenna Kit, spare part number 37,
99
audio, product description 7
audio-in (microphone) jack 23
audio-out (headphone) jack 23
B
base enclosure
removal 71
spare part numbers 36, 71
battery
removal 49
spare part numbers 31, 49
BIOS
determining version 103
downloading an update 103
updating 103
Blu-ray ROM DVDRW SuperMulti DL
Drive
precautions 42
buttons
pointing stick 20, 21
power 17
TouchPad 20, 21
TouchPad on/off 20
volume mute 18
wireless 18
C
cables, service considerations
caps lock light 19
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41
Index 127
grounding guidelines
guidelines
equipment 45
grounding 42
packaging 44
transporting 44
workstation 44
42
H
hard drive
precautions 42
product description 5
removal 50
spare part numbers 31, 50
hard drive bracket, removal 51
Hard Drive Hardware Kit, spare part
number 31, 50
hard drive light 21
hard drive recovery 112
headphone (audio-out) jack 23
heat sink
removal 80
spare part numbers 32, 80
hinge
removal 97
spare part numbers 37, 97
HP PC Hardware Diagnostics (UEFI)
downloading 107
using 107
HP Sure Start 108, 120
J
jacks
audio-in (microphone) 23
audio-out (headphone) 23
network 23
RJ-45 (network) 23
K
keyboard
product description 10
removal 59
spare part numbers 27, 28, 29,
30, 59
keypad 18
keys
esc 18
fn 18
function 18
num lk 19
128 Index
Windows 18
Windows applications 19
L
legacy support, USB 101
lights
AC adapter/battery 21
caps lock 19
hard drive 21
microphone mute 20
mute 20
num lock 20
power 19, 21
RJ-45 (network) 23
TouchPad 20
webcam 16
wireless 20, 21
M
mass storage device
precautions 42
memory
nonvolatile 115
volatile 115
memory card reader 23
memory module
removal 58
spare part numbers 32, 58
memory, product description 3, 4
microphone 16
product description 7
microphone (audio-in) jack 23
microphone module
removal 69
spare part number 37, 69
microphone mute light 20
monitor port 22
mute light 20
N
network jack 23
NFC module
removal 75
spare part number 31, 75
nonvolatile memory 115
num lk key 19
num lock light 20
numeric keypad 18
O
operating system, product
description 12, 13
optical drive
precautions 42
P
packaging guidelines 44
plastic parts, service
considerations 41
Plastics Kit
contents 38
spare part numbers 38
pointing device, product
description 10
pointing stick 20
pointing stick button 20, 21
ports
DisplayPort 23
monitor 22
USB 3.0 charging (powered) 22
power button 17
power button board
removal 84
spare part number 31, 84
power connector 23
power cord
requirements for all countries
121
requirements for specific
countries and regions 122
set requirements 121
spare part numbers 39, 40
power light 19, 21
power requirements, product
description 11
primary storage, product
description 5, 6
processor, product description 1
product description
audio 7
chipset 1
display panel 2
Ethernet 7
external media cards 9
graphics 2
hard drive 5
keyboard 10
memory 3, 4
microphone 7
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ENWW
setup utility
navigating and selecting 101
restoring factory settings 102
SIM slot 24
SIM slot, identifying 24
slots
security cable 22
SIM 24
smart card reader 22
solid-state drive
precautions 42
product description 6
removal 52
spare part numbers 35, 52
speaker assembly
removal 93
spare part number 31, 93
speakers 17
specifications
computer 109
system board
removal 87
spare part numbers 32, 87
system memory, removing personal
data from volatile 115
T
tools required 41
top cover, spare part numbers 31
TouchPad
components 20
removal 78
spare part numbers 31, 78
TouchPad button 20, 21
TouchPad light 20
TouchPad on/off button 20
TouchPad zone 20
transporting guidelines 44
U
USB 3.0 charging port (powered)
USB 3.0 port 22, 23
USB legacy support 101
USB port 22, 23
USB/VGA connector board
removal 79
spare part number 31, 79
V
vents 22, 24
video, product description
18
W
webcam 16
webcam light 16
webcam/microphone module
removal 69
spare part number 37, 69
Windows
Refresh 114
Reset 114
Windows applications key 19
Windows key 18
Windows operating system DVD
113
wireless antenna
location 16
removal 98
spare part number 37, 99
wireless button 18
wireless light 20, 21
wireless, product description 8
WLAN module
removal 56
spare part numbers 35, 56
workstation guidelines 44
WWAN module
removal 54
spare part numbers 35, 54
22
7
Index 129
130 Index
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