INTERNSHIP REPORT ON SONERI BANK

SEPTEMBER 2014

NAME OF INTERNSHIP ASSESOR

SIGNATURE OF INTERNSHIP ASSESOR

2 Acknowledgements
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To write acknowledgement after completed of my internship report. I would like to

thanks to many people here because without their help I think I cant complete my
report. They guide me and provide me so much knowledge about banking line during
my internship in the Soneri bank Wazirabad branch. I learn so much from my
supervisors in the bank during my internship duration of six weeks. So I want to thanks
my supervisors of the bank.
Mr. Mehmood Ahmad
(Branch Manager)
Mr. Shahzad Hussain Awan
(Assistant Manager)
Mr. Waseem Toor
(Operational Manager)
Mr. Aamir Usman
(Trade Finance Manager)
Mr. Rizwan
(I.T Manager)
Miss Sadia Jamshed
(Assistant of Incharge Operational Manager)
Now I can say that, I have a little bit knowledge of corporate ethics, culture, banking
entries, structure and management, which will help me in my future. Then I would like to
thanks my family and my friends for their moral support and specially my GOD, which
makes all things possible.
3 Table of Contents
Table of Content-----------------------------------------------------------------------------4
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Part -1
5.1 Introduction-----------------------------------------------------------------------------------7
5.1.1 Scope----------------------------------------------------------------------------------------7
5.1.2 Aim--------------------------------------------------------------------------------------------7
5.1.3 Objective-------------------------------------------------------------------------------------8
5.2 Overview the Organization---------------------------------------------------------------8
5.2.1 Brief of History------------------------------------------------------------------------------9
5.2.2 Nature of Business-------------------------------------------------------------------------9
5.2.3 Business volume, Reward honors & success stories during last 5 years----10
5.2.4 Product/Services lines--------------------------------------------------------------------12
5.2.5 PEST Analysis------------------------------------------------------------------------------14
5.2.6 Contribution of Organization towards Economic Development-----------------15
5.3 Organization Structure------------------------------------------------------------------------16
5.3.1 Organization Hierarchy Charts-----------------------------------------------------------16
5.3.2 Number of Employees----------------------------------------------------------------------17
5.3.3 Main Offices-----------------------------------------------------------------------------------18
5.3.4 Introduction of all Departments-----------------------------------------------------------19
5.3.5 Comments on the Organization Structure----------------------------------------------20

Part-2
5.4 Internee work-------------------------------------------------------------------------20
5.4.1 Brief introduction of Internee's Office/branch--------------------------------20
5.4.2 Detail of Supervisors--------------------------------------------------------------20
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5.4.3 Weekly Timetables----------------------------------------------------------------21

5.4.4 Detail description of the department-------------------------------------------32
5.4.5 Detail of the Task----------------------------------------------------------------- 32
5.4.6 Summary of Learning-------------------------------------------------------------33
5.4.6.1 Skill and Qualification gained during Internship----------------------------33
5.4.6.2 Kind of Responsibilities undertaken during Internship--------------------33
5.4.6.3 Internship Influence your Future career------------------------------------34
5.4.6.4 Internship Activities with class room knowledge----------------------------34
6 Conclusion of the report--------------------------------------------------------------- 34
6.1 Summary of key conclusion---------------------------------------------------------34
6.2 Observations about the sector------------------------------------------------------34
6.3 SWOT-----------------------------------------------------------------------------------35
7. Recommendation-----------------------------------------------------------------------37
8. References-----------------------------------------------------------------------------------39

4 Executive Summary
Every student of Master of Commerce at University of Gujrat has necessary
requirement to do six week internship in registered and any kind of reputed
organization. The objective of this internship will help every student in their practical life
or near future. Because during internship you learn so much things, which you never
learn during job. For my internship I select the banking sector. I do my internship in
Soneri Bank. Soneri bank limited build 28 th September 1991. The first branch of this
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bank operated in April in 90s followed by Karachi branch in May. This institution has
many branches in different cities. They also deal with the foreigner banks. They provide
different services to their customers. They provide satisfaction to their customers related
to the banks services.
I do my six weeks internship in Soneri bank Wazirabad, Which is famous for his
operations and his best policies. It has variety of packages to attract the customers and
most important they covered different economy sectors like agriculture and corporate
financing. I start my internship from 30th April 2012 and completed from 8th June 2012.
I have worked in different departments. The different departments like trade finance
department, I.T department, leasing and loan department, cash department and most
important different operation department. These departments handled by very
experience persons. They have many years experience. I worked here with very
attention and motivation and kept deep eyes on their operations. I tried to learn lots of
things under my supervisor. Their credit portfolio related to export financing. They
record each and everything in their register.

They also deal with the clearing

department.

PART-1
5.1 Introduction
I select the banking sector for my internship purpose. The concept of banking was
properly and initially presented by Knights Templers. They established the different
churches throughout Britain where one easily deposited the money or other things. The
concept of banking is just save the money and other things. Now the concept of ATM is
also given by him. This sector helped so much in peoples life. This sector is so much
different from other sectors. The banking sector plays various roles in economy world.
For this purpose I select the Soneri bank Wazirabad branch, which deals the different
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operations in daily routine. This is not quite old. Soneri bank soon achieved a great and
sound place in banking sector of Pakistan and also dominates in the SME (small and
medium enterprises) sector.

5.1.1 Scope
The scope of the banking sector in Pakistan is good and bright, because they increase
day by day and as a commerce student, it is very great opportunity his or her future as a
banker. So the student of commerce and business they must join the banking sector as
a bank employee. Because banking system is so much important in every field of
business life. So we must learn the banking techniques and enhance our skills.

5.1.2 Aim
The aim of my studying of this organization was that I want to learn the banking
operations, which is important for my study or my career. Most of commerce students
select the bank job for his or her career.

5.1.3 Objective
The objective of my studying of this organization is to experience the real life banking
practices in order to bridge the gap between imaginary and the actual for better
understanding and information of the different aspects of the huge field of profession.

5.2 Overview of the Organization

Soneri bank is well known and reputed organization. It is famous for his different and
unique features and different operations. The purpose of the organization to satisfied
the customer with their different operations and services. The management of the bank
is so corporate and nice to me. They guide me so very well. They provide me lots of
information which is I needed or required in my internship report. The structure of
organization is completely arranged. Each and every members/employees performed
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his or her duty very well. They have more than 100 branches in different cities. Main
branch is situated in Lahore. The different and unique feature of this bank is corporate
and retailing banking service.

5.2.1 Brief History

Soneri bank limited built-in on 28 th September 1991. The first branch of this bank is
operated by Lahore followed by Karachi branch. This is all happened in 90s. The bank
has more than 100 branches and they all controlled or operated by good qualified
management.

And they also have branches in northern area of the country. The

environment of the bank is clean & clear, fully air conditioner and computerized. They
operates 4 segments
Corporate finance
Trade finance
Sales retail banking
Commercial banking
The bank has different departments, all the departments managed by skilled and
qualified person. The different departments are leasing & loan department Trade
finance I.T department operational department and cash department etc. They
take credit decision within forty eight hours. So thats why they said. They have more
time for you. They have very good relation with foreign banks. The bank considered
their employees as assets of the bank which is more precious and valuable. They give
different rewards and bonus to their employees. They have different products or
services. They have ATM facility. People get the information about their accounts
through SMS alert. Now they also provide the service of life insurance which is also
unique feature.
Vision
They provide imaginary service and dynamic banking solution.
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Mission
To develop Soneri bank into aggressive and dynamic Institution having capabilities to
provide the personalized service to customer with cutting edge, technology with wide
range of products.

5.2.2 Nature of the Organization

The nature of this organization is providing the different services to their customers.
They want to satisfy their customer with their different polices and functions. They
provide the 24-hours ATM facility to their customers. They provide benefits against
customers amount. They provide different services like online and transfer amount one
city to other city. These services are easily understood able which bank is provided.

In advanced level
They offer some different banking to the customers

Nature of
Business

Retail Banking

Corporate Banking

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Retail banking carries out deal direct client while corporate banking provides financial
service like lending and clearing etc.

5.2.3 Business volume, Rewards honors and success stories last 5

Stories
2007
2008
2009
2010
2011

60150
61634
73548
82017
99734

Last 5 years
Deposit (Rs. In millions)
120000

100000

80000

60000

Column3

40000

20000

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There is the last five year business volume; they have a little bit change occur in
business volume due to change of the directors and other members shares. This is
the biggest reward for this bank that there operations are different from other bank
and that is biggest achievement or reward.

5.2.4 Products/Services
5.2.4.1 Saving Accounts
Profit Loss Account & Soneri saving Account etc
5.2.4.2 Term Deposit
In this they have different types
Term deposit
Soneri premium
5.2.4.3 Other Accounts
Foreign currency Account
Basic Account
Current Account
5.2.4.4 Islamic Banking
The main branches of Soneri bank also deal with the Islamic banking operations.
Soneri Jari Account
Soneri Bachat Account
Soneri Manafa Account
5.2.4.5 ATM Service
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They provide 24 hours service of ATM to the customers. This is the best service. This
service so much helps the people in their needy time.
5.2.4.6 SMS Alerts
This service gives a SMS alert in your mobile after each and every transaction of cash
while you deposit or withdraw or if you use ATM service.
5.2.4.7 Online Service
By use of this service you can easily transfer your money from one city to another city.
5.2.4.8 Utility Bill Service
Bank provides this service to all the people that they can easily submit their utility bills
in the bank in the very easy way which is nearby them. This service helps the people to
save their precious time.
5.2.4.9 Lockers
The Soneri bank also provides the service of lockers to people to keep their golf for the
safety purpose.
5.2.4.10 Electronic Banking
Now banking system is developed day by day. They also adopt the electronic
techniques. They used electronic banking system. Like
ATM
Telephone Banking
Utility Bill Service etc
5.2.4.11 SME Finance
They provide the finance facility to the small and medium emprises (SMS) at practical
interest rate.
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5.2.4.12 Agriculture Finance

They provide the agriculture finance to the farmers at reasonable interest rate and also
given the different variety of mortgage land.
5.2.4.13 consumer Finance
They provide the finance facility to the people for car, house, personal thing and
generator.

5.2.5 PEST Analysis

Political

Economic

Analysis

Analysis

Social
Analysis

Technological
Analysis

5.2.5.1 Political Analysis

The political factor affects the banking system. Many years back, the banking system
was successful the reason was stability. Today banking field not good because of
instability, and they does not match with the requirements of SBL, And they faces the
political crises.
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5.2.5.2 Economic Analysis

The population of Pakistan is too much as compared to other countries. This too much
population benefit for the banking line. Soneri bank offers the basic account facility to
the workers.
5.2.5.3 Social Analysis
They related the peoples education. Most of people of Pakistan are uneducated. They
have no any kind of knowledge of saving. So there is a problem.
5.2.5.4 Technological Analysis
Technology is most important element of banking line. This is a strong factor of Soneri
bank, because they provide technological service to the people like online banking and
electronic banking etc.

5.2.5 Organization contribution towards Economic Development

Bank plays significant function in economic development. Bank so much has
contribution in economic activities like poverty elimination, production and distribution of
public finance. Agriculture department also a part of the economy sector. This is
relatively new department and its goal is to provide ability to medium sized formers to
cultivate their lands and to play the important part for the betterment of the country.
Soneri bank is specially facilitating the agriculture sector. To finance the people for their
house, car or generator this also part of economy development.
Pakistan has a well-developed banking system. They enhance the relation with other
sector for the development of economy.
The depth of Pakistan's financial market was reflected in the wonderful performance of
the foreign banks which earned Rs. 4.1 billion and paid Rs. 2.7 billion Income Tax and
over Rs. 416 million as Central Excise Duty to the Government exchequer in their fiscal
90s. Pakistan's private banks seem to have made deeper in roads in the saving lifestyle
of people as the promising working results available by half for them for last year
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allayed fears about their commercial feasibility in a tight liquidity market and a low
savings rate.

5.3 Organization Structure

The overall structure of Soneri bank is well managed and well operates. In this point we
face the different types of structure
5.3.1 Organization Hierarchy Chart
President
Board of director
Executed senior vice president
Executed vice president
Senior vice president
Vice president
Assistant vice president
Officer guard 1
Officer guard 2
Office guard 3
Cashier
Assistant
Non-clerical staff
5.3.2 Number of Employees

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There is current employees list of Soneri bank Ltd Wazirabad. In this bank, 11
employees are working together under 1 roof. Non-clerical staff and office boys include
it.
List of employees with their name, duties and designation
NO.OF EMPLOYEES
NAME
Mr. Mehmood Ahmad
Mr. Shahzad Hussain
Mr. Waseem Toor
Mr. M. Rizwan
Mr. Amir Usman
Mr. Imtiaz Bhatti
Mr. Ilyas
Miss Sadia Jamshed
Mr. Mozamil
Mr.saqib

DUTIES
Manager
Assistant manager
Incharge operations
I.T. operations
Trade finance
Head cashier
Cashier
Assistant
Non-clerical staff
Office boy

Mr. Nomi

Office boy

DESIGNATION
AVP
OG 1
OG 2
OG 2
OG 3
OG 3
Cashier
Assistant
Non-clerical staff
Non-clerical staff
Non-clerical staff

5.3.3 Main Offices

The main office of Soneri bank situated in Lahore near 3 rd floor, 90-B-C/II Liberty
market Gulberg-III.
Tel:No: (+92-42)35757311-2, 35772376-7
Fax No: (+92-42) 35772366
Swift: SONERPKKAGLH
E-mail: [email protected]
The central office of Soneri bank situated in Karachi 5 th floor, Al-Rahim Tower, I.I.
Chundrigar Road P. O. Box: 5856
Tel: No: 32439562
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Swift SONEPKKAXXX
E-mail: [email protected]
And their many branches situated in central region, south region and north region.
Cities
Lahore
Faisalabad
Multan
Karachi
Peshawar
Rawalpindi

Region
Central
Central
Central
South
North
North

This is the list of only main offices.

5.3.4 Introduction of all Departments

There are many departments which Soneri bank deals it in daily routine. For the good
result they worked very well on their departments. The Soneri bank consists on number
of department:
5.3.4.1 Account Opening Department
In this department they opened the saving, PLS, current and basic accounts. They
have long but easy procedure for account open.
5.3.4.2 Clearing Department
In this department they handle in 3 types of clearing, Normal, Same day and intercity.
The duration of these clearing is:
Normal clearing (2 days)
Intercity clearing (3 to 4 days)
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And most important thing in clearing that time is also important.

5.3.4.3 Import and Export
In this department they handle the foreign matters. They have long process to do trade.
5.3.4.4 Cash Department
In this department they handled all kind of transaction like deposit, withdraw, transfer,
online and also ATM.

5.3.4.5 Loan and Leasing

In this department the bank provide different loan for the people helps with different
procedures.
5.3.5 Comment on Organization Structure
Overall the organization structure is good, well arranged, and well managed. All
employees do own work with their experience. They have many years knowledge. They
are skilled and qualified.

PART 2
5.4 Internees Work
There is lots of work which I do during my internship. I learn so many things from my
internship. All knowledge helps me in my internship reports.
5.4.1 Introduction of Internees Branch
I worked as internee in the Soneri bank Main branch (Bagri plaza Lahori gate,
(Wazirabad). It was established in 1999. This branch operates all operation except
agriculture and Islamic banking. The manager of this branch is Mr. Mehmood Ahmad.

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The date of my internship in Soneri bank was 30 th April (Monday) to 8th June (Friday). I
learn many things during internship which helps me in my report and most important in
my career.
5.4.2 Detail of Supervisor
During my internship three most important persons supervised. They guide me so
much. They tell me each and every thing about bank terms which I need it.
Mr. Mehmood Ahmad (Branch manager)
Mr. Amir Usman (Trade finance manager)
Miss Sadia Jamshed (Assistant of Incharge operation)
Miss Sadia during my six weeks internship provides me so much knowledge. She
guides me very well about transactions, clearing procedures. She also tells me how she
fills the vouchers.
5.4.3 Weekly Timetable
First Week
5.4.3.1 Accounts Opening
First week of my internship, I was joined the accounts department where I got the
complete knowledge of account opening. Mr. Waseem Toor and Assistant Miss Sadia
who handle the department, they both guide me so much and appreciate my work. It is
most important department. Who want the bank services they must opened their
accounts in bank.
For opening the account they gave the form in which all rules, terms and condition
mention. Account department is first interaction between the bank and customer. Bank
deal with the two types of people
Type A (single, joint and sole)
Type B (partners, limited and club etc)
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They provide different types account like Current, PLS, Soneri saving etc.
5.4.3.2 Procedure
For account opening, the bank need photocopy of CNIC and also verified through
NADRA and also copy of any kind of utility bill. After collecting these things from
customer the bank provide the account opening form to customer. Customer fills this
form after the completion of form, all information entered in computer and system
automatically given the customer relation management. They issue cheque book within
3 days. The accounts opened for different currency like Pakistani, Euro, and pounds etc.
Second Week
5.4.3.3 Clearing Department
The second week of my internship, I joined the clearing department which is also handle
by Mr. Waseem Toor and Miss Sadia. It is very interesting department according to my
knowledge. In this banks communicate with each other for clearing purpose. There are
3 types of clearing; normal clearing, intercity clearer paying and same day. A clearing
house is a place where representatives of banks of a city settle the receipts and
payments of cheque drawn on each other. Kinds are:
Inward clearing
Outward clearing
5.4.3.3.1 Inward Clearing
Mean of this type of clearing is that all those cheques which are issued by account
Holder to other parties and now these cheques are presented for payment.
5.4.3.3.2 Outward Clearing
This type of clearing is that when outside parties issue some cheque to our account
holder, they when outside parties issue some cheque to our account holders; they

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deposit these cheques. As other bank operating in country are sent to clearing
department.
Saturday and Sunday off the bank

Third Week
5.4.3.4 Cash Department
3rd week I joined the cash department, the supervisor of my Mr. Imtiaz Bhatti. It is so
much guides me, his attitude with internee so lovely. He has much year experience.
There is no chance of any mistake. They tell each and everything with procedure. Cash
department is very risk and tough. They keep the record of each and every transaction.
The important function of department is cash deposit and cash receipt.
5.4.3.5 Cash Deposit Procedure
Customer fill the pay slip, and given to cashier with amount. Cashier takes the slip and
amount and deposit in customers account with the help of computer. And also maintain
the record in computer with date, account number and amount. They stamp the slip with
the help of operational manager.
5.4.3.6 Cash Payment Procedure
When customer comes to withdraw his amount from his account, firstly he fills the
cheque with their signature. He gives to cashier, if the amount is less than Rs 50000
then they easily gives him. But if amount is greater than Rs 50000 then he will
investigate the people.
If customer withdraw amount his relatives account then they again investigate that
person. These are the important rule of the bank.
Fourth Week
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5.4.3.9 Remittance
In the 4th week I learned about the remittance under supervisor of Mr. Waseem Toor. I
got the idea of remittance, in actual what is remittance? It is the important operation of
the bank. This is related to the internal work of Soneri bank. This department is
controlled by 1 person to maintain the remittance account of branch. There is following
types of working:
BC (Banker cheque)
ATM
outward Bill Collection
inward Bill Collection
Intercity
5.4.3.9.1 Banker Cheque
The concept of BC is old, because the old name of this cheque is Demand Draft (DD),
Mostly people use this cheque for their business. This is basically use for transfer of
amount from one person account to the other person in different city.
Consider, a customer want to made the BC on the account for a particular city
Islamabad. After having the total amount to be deposited with application from bankers
cheque issued in favor of the specified person in Islamabad and drawn on SBL
Islamabad branch. When the instrument is presented by payee in any bank, it continues
the inward clearing of SBL Islamabad.
If customer does not use cheque, then they use DD (demand draft). Deduction fix(Rs
150+FED 16%).
5.4.3.9.2 ATMs
SBL provide the service of ATM to customers 24 hours. This is very each way of
transaction. You can withdraw your amount from ATM in anywhere. When you use own
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Soneri bank ATM, then no kind of tax charge. But if you use other bank ATM then they
charge Rs 15 as tax. ATM has only currency of Rs 500 and Rs 1000. There are 2 types
of ATM cards.
Classic (maximum Rs 35000)
Golden (Rs 50000)
5.4.3.9.3 Outwards bills for collection
When an instruments is drawn on a bank which is situated outside the city, its profits
can be collected through a mechanism called outward bills for collected works (OBC)
All the cheques are received on one counter along with paying slip duly filled in properly
containing particular of cheques and account holder. Counter sheet of paying slip is
handed over to the customer by putting stamp for cheque received for collection for
Soneri bank on it duly signed by officer. These cheques are securitized and cheques for
local clearing are separated from OBC. Cheques are local clearing entered in clearing
register where number selected and crossing and support stamps are affixed on the
cheque.
5.4.3.9.4 Inward bills for collection
If any other bank sends a cheque SBL it is inward bill collection (IBC) Soneri bank
remits money after examination the balance of the client account. The process of
collection starts when the cheques of SBL are received from other banks. Then these
cheques send to the head office Karachi, which sends the cheque SBP for clearing and
gets the information of cheque and credit advice. Main movement of clearing is
performed by head office which contracts other banks through SBP.
5.4.3.9.5 Intercity
It is an exchange for OBC, in which National organization of Facilitation Technologies
(NIFT) collects cheques from regional branch and receives payment from non-Soneri
Bank branch of other region, then reports back to the matching branch. It has less time
period of money transfer in the account but has higher bank charges then OBC. This for
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example filling forms for OBC, Intercity and Bankers Cheque and I also handled IBCs
and posted and decoded formulas from OBC and IBC.
Fifth Week
5.4.3.10 Import Export Department
In this week my duty was in trade department, where I learned about trading activities of
Soneri Bank. Here my supervisor Mr. Aamir Usman guides me a lot with me. I did not
feel any kind of problem to asking any question about his operational working of this
department. He explains each and every thing with detail. This department is closely
relate with the foreign trade department it is growth of the foreign trade whatever bank
has to offer is carried out through the import export department.
Advance expenditure
Cash against papers
D/A or on Credit
5.4.3.11 Overseas Trade
Especially this type of trade exists between two persons or more persons (exporter and
importer). It issue letter of credit (L/C) comprising of guarantees, issuance of documents
including airway bills, bills of lading, E-Forms, Exchange rates etc.
The basic reason of L/C is to issue kind of guarantee on behalf of an importer. Like if an
importer asks for a consignment for which he or she intends to give late or on credit
than clearly the exporters needs some sort of guarantee that the importer will really give
back his or her money as promised. Here the banks play their role.
The bank which opens the L/C is usually on importers end giving a guarantee to the
exporters bank that in case the importer fails to pay the payment in due time than the
opening bank will pay on his or her behalf for opening an L/C there are certain
necessities which the bank take care of These are:
Sketch
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 Invoices
Bill of Lading
Weight Note
Shipper certificate
Packing inventory
Assurance plan
Certificate of Origin form
Inspection Certification
He guides me the whole procedure of their duties. How they perform it.
5.4.3.12 FORM E
Client of bank requested to the bank for issue the E-form for the import or export
purpose. He write the application and given to the manager. When application approved
by manager then they issue the form. This has four copies: original for custom,
duplicate for bank, triplicate for State Bank of Pakistan and last quadruplicate for
customer.
5.4.3.12.1 Following steps are involved in from E
Firstly bank requested his customer to complete all the papers. After finishing the
papers send to custom for clearing, and receive customer clearing certificate. Then
send the consignment to port. Lastly bank will send all the documents to issuing bank.
Bank is not blame for any damage. 100% margin required for opening L/C. with
passage of if party developed understanding with bank. The bank would give some kind
of relaxation in cash margin.
5.4.3.13 Imports
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There are some things which are needed in Imports. Import start with letter of credit.
Information in L/C
Name of local company (import the goods).
Name of foreign company (export the goods).
Some Details of goods including their amount, quantity, style of packing.
Bill of consignment number
Total payment of letter of credit
Number of days (the letter of credit is valid).
5.4.3.14 Parties involve in a Letter of Credit
There are normally 5 parties involved in L/C. In this they need 2 buyers, 1 seller, 1
carrier and last 1 is insurance company.
Buyer (recognized as importer or consignee)
Buyers bank (recognized as opening paying bank)
Sellers bank (known as advising bank or negotiating bank)
Carrier (known as shipping company)
Insurance company
5.4.3.15 OPENING OF L/C
For opening of L/C following documents are required by the bank.
Application of relationship
Assurance
L/C opening charges
Order or invoice or indent
Liability endorsement of customer

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 An L/C is issued after opening of letter of credit it is sent to exporters bank.

Postage charges
Commission
5.4.3.16 SWIFT
It is system among all banks. No other organization can get involved in it. The SWIFT
system has introduced the quick service in the area of residence remittances. The
system has fitted features of computerized check keys, which remove the manual
application of test that often causes delay in the payments of home remittances. SWIFT
is operational at SBL; Wazirabad main branch code is SONEPKKWZD.
Sixth Week
5.4.3.17 Credit department
In sixth and last week of my internship I have to work in credit department under
supervision of Assistant Manager Mr. Shehzad Hussain, a very nice, intelligent and
helping official of the bank. He told about everything which much detail and forced me to
learn. Over the New Years credit department of the SBL has got vital importance
beginning car finance. It is the idea in banks that more credit goes to the customer more
will be creditability of the bank in front of the customers. The credit department two
types of financing
Consumer financing
Corporate financing
Consumer financing also comprises of following types
Soneri Car Finance
Soneri Ghar Finance
Soneri Personal Finance
Soneri Generator Finance
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5.4.3.18 Purpose of finance

Purchase of brand new: authorized finance must be utilized for brand new cars. No
finance will be available for used or reconditioned cars.
Unregistered cars (private use)
Unregistered light commercial vehicles (private use)
5.4.3.19 Corporate Finance
The main corporate finance products are:
General financing facility
Import financing facility
5.4.3.21 Export financing facility
Soneri bank limited deals almost in all the above mentioned sections of corporate
financings: General financing is further divided into four types; these are given below in
detail:
Short-term running finance
Cash finance
Term finance
Order finance
Weeks

Work
Firstly I work
account

Signature

in

opening

department.
1st Week

Supervisor

learned

all

procedure

of

the Mr. Waseem Toor

this

department.
I worked in clearing
department. This is
2nd Week

quite

Miss Sadia

interesting
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department.
I worked in cash
department.
3rd Week

are

There
different

procedures. I fill the

vouchers

Mr. Imtiaz Bhatti

like

deposit slip, online

slip.
I
worked

in

remittance
th

4 Week

department.

Mr. Waseem Toor

I worked in import
th

5 Week
th

6 Week

and

export

Mr. Amir

department.
I worked in finance
department.

Mr. Shahzad

5.4.4 Description of accounts with internees activities

Firstly I explained the accounts in the starting of my report. But now I explain the
description of accounts with my activities, which I did it.
Accounts opening department
Loan and Leasing
Clearing department
In Soneri bank Wazirabad there are no separate departments; means there is no
provide separate cabin or room to their employees. The bank provides is openly
environment to their employees they easily communicate to each other.
Accounts opening procedure handle by Mr. Waseem and Miss Sadia. But in my
internship, I personally fill the applications form of the accounts opening. The mention
term and condition easily understandable for the people.
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I also perform a various activity in loan and leasing department. I learn the term and
condition of this department. I fill the forms of client for approval of loans with the help of
their knowledge what they demand.
Last but not the least the most interesting department is clearing. I also operate. I their
entries in the register with date. Clearing means you stop the payment of other banks
account holders.
Basically the bank most important work is fill the forms and documents. So I personally
see these documents and also fill it.
5.4.5 Description of tasks during internship
There are different tasks assign to me. This helps me to experience the bank work. The
bank job is not so easy but so much information you can gather for your future.
This helps me so much for your studies.

Today is scope of banking and banking

techniques is important in every field of life.

Which task assign to me, they are:
First task of my internship was to record the account holder data in new forms with new
pattern.
Secondly Assistant manager of Soneri bank task assign to me to record the data of all
clients in different forms. The data of the entire client is too much different from each
other. This task related to loan leasing department.
Thirdly Miss Sadia assign to me to fill the vouchers of cash transaction with the detail
information of the customer in daily routine, and also record the various data record in
register with date.
5.4.6 Summary of learning

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There is summary of learning of my internship report. In which I gained so much

knowledge, perform different tasks/responsibilities and also have the experience how
this is important for my career.
5.4.6.1 Skill and qualification gained
I discover so many things during my internship. This six week efforts enhance my skill
and qualification. Today I have knowledge about bank terms and condition which I heard
before. In the nut-sell I can say that my internship gives me lots.
5.4.6.2 Kind of responsibilities
During my internship I perform different responsibilities in bank which is assign to me.
The best part of internship is, when you perform the different responsibilities under
supervisor.
5.4.6.3 Internship influence your future
Yes I can say that the internship influence my career. They give me so much information
about job. This kind of experience helps me in my future.
5.4.6.4 Internship correlated with class room knowledge
With the help of internship, I can say that practical knowledge is better than class room
knowledge. In the class you just take your lectures, but in the internship, you personally
experience the practical things.

6 Conclusion of report
At the end we conclude the report in some points what I learn during my internship. How
can I define my experience? What is the strength of bank and what is the weakness.
6.1 Conclusion from internship experience
I spent six weeks in Soneri bank ltd, Wazirabad branch. It was my 1 st experience to do
practical work in the any organization. This kind of work is not helping me in my study;
also help me in my career. During my internship, I want to say that Soneri bank also
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faces the some crises but the main purpose of this bank to create a good relationship
with customers and also make them believe that this bank is good for them. This bank is
creating a good name in the local market and this all happens by employers and
employees of organization. They provide good services to their customers.
6.2 Observations of sector during internship
Today In our country, the scope of bank is high. Mostly student prefer the bank for a
good job. Bank system is important for the entire sector. Its operations are different from
other sectors. I study many things in bank during my internship; his operation, his
duties, his document, his forms all thing is different from others. According to my
observation this is best sector for job and also for internship.
6.3 SOWT Analysis

STRENGTH
ANALYSIS

OPPORTUNITY
ANALYSIS

WEAKNESS
ANALYSIS

THREATS
ANALYSIS

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6.3.1 Strength
Good business polices
Unique operation
Positive import and export policies
Given good benefit against account
Knowledgeable and qualified management
Strong human resource department for recruitment of employees
Provide training to employee
Branches in North region and as well as South regions
Good relation with foreign customers
ATM facility
They use own software which name is SADAT HYDEE
6.3.2 Weakness
Lack of proper marketing department
Financial position is poor
No strategies against competitors
Poor service in agriculture
Poor timing
No attractive bonuses
No proper departments
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 Poor job satisfaction

Poor computerized network as foreign bank have
6.3.3 Opportunities
Opportunity to fight in Islamic banking sector due to growing Islamic banking.
Playing a important role in countrys trade
Have a possibility to compete in market through better marketing policies
ATM networking is the best chance
They have online banking due to faster growth
Diversification into retail products
6.3.4 Threats
Political condition is unstable
Entry of new banking companies
Low market share
I.T based products of foreign banks
Less payout ratio
Other banks are doing banking in violent way

6 Recommendations
Bank needs to improve operations and policies to compete in market and
improve picture in customer eyes.
Maintain the branches wise expenditure can also help a lot to cover budget
deficiency.

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 Marketing department of the SBL is not proper working. So they much invest in
marketing for enhancement.
Good incentive should give to employees for their betterment.
Explain proper code of corporate, ethics and culture for bank.
Bonus should be given to employee according their performance.
Cheque and stability over branch wise operations is little weaker, making it better
can solve certain harms, most outstandingly business efficiencies.
The employees in the organization should be insured job security so that there is
no force on the employees while performing their tasks.
The number of allowances and perquisites for the workers should be bigger to
ensure that they put their body and spirit in the jobs assigned to them.
The present IT-bank system used by the bank is very slow in processing so my
point of view is that the bank should try to believe a quantity of other but more
efficient form of knowledge in order to give calm to the customers as well as the
workers.
The Soneri Bank Limited should give credit services to the expensive customers
rather to give first choice to its clients who are businessmen in all branches in
Pakistan. By doing this, Soneri Bank Limited can also enhance its income

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8 References
There are some references which is very helpful during making of my internship report.
These references give me so much knowledge about the Soneri bank.
http://www.soneribank.com/Online-Banking
http://www.soneribank.com/Branches
http://bizcovering.com/investing/clearing-department/
http://www.adb.org/documents/manuals/govt_expenditure/chap8.pdf
http://www.sbp.org.pk/about/remmittance/rf1.htm
http://www.sbp.org.pk/ecodata/kibor/2011/Dec/kibor-09-Dec-11.pdf
http://www.finance.utoronto.ca/gtfm/cash/cashier.htm
http://www.soneribank.com/document/url/22/scheduleofcharges.html
http://www.soneribank.com/document/url/6/annualreport2008.pdf
http://www.soneribank.com/document/url/49/Soneri_Annual_Report_2010.pdf
http://www.soneribank.com/Utility%20Bills%20Payment
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http://www.soneribank.com/Saving-Account
http://www.soneribank.com/Consumer-Finance
http://www.soneribank.com/Agriculture-Financing
http://www.soneribank.com/Ikhtiar-Current-Account
http://www.soneribank.com/weightages

http://www.soneribank.com/Key%20Figures

ANNUL REPORT OF SONERI BANK 2014

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