Barista Coffee Skills

Contents
Barista Training
Hot Chocolate with Swizzle Stick
27
Introduction
Mocha
27
Glossary of Terms
Mocha Flake
28
Quick Coffee Facts
Babyccino
29
The Costa Story
Tea
29
The Costa Blend
Extras
29
The Espresso Machine
Section 4
Presentation and Service
30
The Grinder
Group Handles
Blender
Section 5
Cold Drinks
31
Frescato
31
Iced Coffee
32
The Equipment
Section 1
The Espresso
Grind and Dose Procedure
7
8-10
Section 6
Making an Espresso
11
Cleaning
Building on the Espresso
12
The Equipment - Cleaning
33
Ristretto
12
33
The Grinder
34
The Blender
34
Section 2
Milk 14
Section 7
Best Practice and Top Tips
35
Frothing
14-15
Coffee 35
Steaming
16
Milk
35
Texturing
17
Environment/Heath & Safety
35
Cream
19
Final Sign off
36
Section 3
The Hot Drinks Range
20
Written Assessment
What do you know?
37
Macchiato
20
Espresso Con Panna
21
Americano
22
Practical Assessment
What can you do?
38
Caff Latte
23
Cappuccino
24
Flat White
25
Hot Chocolate
26
Hot Chocolate with Marshmallows

and Whipped Cream
27
Section 1a
Coffee Pods
13
1
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Coffee Training Barista Level

Introduction
Coffee is the heart of our business, and we promise to deliver to our customers their Perfect Coffee Break.
As such, learning the key knowledge and skills of a barista is a critical part of being a Team Member.
This programme has been designed to take you through each stage of learning step by step, at the end
of which you will be assessed. Pass this assessment and you will have earned the right to be referred to
as barista while working on the machine.
Throughout the module there is a structure to follow, represented by the following icons
INFORMATION
OBSERVATION
PRACTICAL EXERCISE
ASSESSMENT
At the end of the coffee drinks section there is a formal assessment and sign-off of your abilities as a
Barista. You must pass this before being permitted to serve our customers without supervision. The
practical and written assessments can be found at the back of this workbook.
You will be assigned an accredited Barista Maestro to deliver your coffee training, and this is the
person who will also sign off your assessments once completed.
The Barista Training Module contains:
l Glossary of Terms.
l Coffee Facts, the Costa Story and Costas Unique Blend.
l Introduction to the Equipment.
l The Perfect Costa Espresso what it is, and how to make it.
l Building on the Espresso.
l Milk Steaming, Frothing and Texturing.
l Core Coffee Drinks what they are, and how to make them.
l Cold Drinks Frescato and Iced Coffees.
l Best Practice and Top Tips.
Suggested Timescales
If working on a full-time basis, by the end of your first week you should have been taken through all
the core recipes. During your second week you will have many opportunities to demonstrate consistency,
with the close support of a colleague. After this you will be ready to begin the assessments. If working
on a part-time basis this could take up to 6 weeks to complete.
The Barista Training Workbookis only a guide and must be used together with other training material
available to you in Costa. For instance, the Core Operating Standards Manual & the Team Member
Core Skills Manual to enable you to obtain an in-depth knowledge of Coffee Excellence Standards
within Costa. Please ask your trainer where these manuals are kept in your store.
You must use and refer to this workbook at all times throughout your coffee training. It is your guide
and reference on Coffee Excellence Standards in Costa, and is proof that you are a trained Barista once
all assessments have been completed and signed off by you and your trainer.
17/03/2011 07:23
Glossary of Terms
Barista literally barperson; used to describe our skilled coffee makers in store
Crema the golden brown/hazelnut foam that forms on top of an espresso
Shot one serving of coffee (either from the grinder or the machine)
Tamp the pressing down on to the coffee grind while in the group handle prior to extraction
Extraction the process by which water is forced under pressure through the coffee to produce the espresso
Arabica an excellent quality species of coffee, important for aroma and acidity
Robusta a good quality species of coffee, important for Body and Crema
Coffee cherry the fruit in which the coffee beans grow
COStA Check a regular review of all core brand standards, including coffee
Quick Coffee Facts

l The average coffee tree produces a kilogram of coffee per
year. The cherries are red when picked - the beans inside,
once the skin is removed, develop their brown colour and
distinctive smell when roasted.
l According to folklore the coffee bean was discovered by an
Ethiopian goatherd who noticed that his animals got frisky
after eating the berries from the coffee tree.
l The worlds most expensive coffee comes from beans that
have passed through the digestive system of Indonesian
monkeys. The brew called Kopi Luwak, costs around 5 a cup and has an earthy taste.
l All 53 coffee-producing nations lie along the equator. Brazil produces a third of the worlds
output - 2 million tonnes every year.
l Turkish bridegrooms must make a promise during their wedding ceremony to always provide
their wives with coffee. Failure to do so is grounds for divorce.
l Cappuccino gets its name from its foam topping which is said to resemble the cowl of the
Roman Catholic Capuchin Friars.
l The word coffee comes from the Arab word qahwa, which translates as that which prevents
sleep.
l Coffee is the second most traded product in the world after oil.
l There are more than 25 strains of coffee, but most brews come from three bean varieties:
Robusta, Liberia and Arabica. The latter represents 70% of total coffee production.
l Approximately four thousand beans are needed to produce one pound of roasted coffee.
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The Costa Story key dates

l 1971 The Costa brothers opened their wholesale business in London.
l 1978 The first Costa store was opened.
l 1988 Coffee production moves to Old Paradise Street, Lambeth, London.
l 1995 Costa acquired by Whitbread.
l 2001 1 million investment in a new roaster at the Lambeth Roastery.
l 2005 Costa opens its 400th UK store, in Cambridge.
l 2006 Costa opens its 100th overseas store in Dubai and 500th global store in Summertown.
l 2007 Costa (UKEquity & Franchise) opens its 600th store in Wimbledon.
l 2007 Costa becomes the leading coffee brand with regards to having the most stores in the UK.
l 2007 Costa holds its 1st International Barista of the Year competition.
l 2008 Costa opens its 1000th store in Moscow.
l 2009 It is official 7 out of 10 coffee lovers prefer Costa!
l 2010 Costa launches its first new core coffee drink since 1971 Flat White
The Costa Blend Mocha Italia

l All the coffee used in Costa stores is produced at our own
Roastery in Lambeth. We select and buy our own beans to
ensure we get only the best.
l We use the best blend 6 arabica beans to 1 robusta
which has been perfected over 30 years. These beans are
grown in a variety of countries around the world the exact
recipe is a closely guarded secret!
l Our beans are roasted the Italian way, using an Italian-style drum roasting machine. We roast in
300kg batches at temperatures between 200-240OC, and it slowly roasts our blend for between 18
and 22 minutes. This is much slower than a flame-roasting process, and more costly. However, it
produces far superior coffee and Costa never compromises on quality.
l The beans are sealed in special air-tight bags as soon as they have been roasted and the one-way
release valve on the front of the bag allows naturally-produced gases to escape. This maintains
the quality of the coffee.
l Costa also serves a decaffeinated espresso coffee. This is the same quality as our standard Mocha
Italia, but having had the caffeine removed. However, rather than grinding the coffee in store,
there are coffee pods which are pre-prepared. This allows us to maintain the consistency of the
product and to ensure our customers drink only the freshest possible decaffeinated coffee.
l Lastly, all our coffee drinks can be made using Fairtrade coffee, and unlike other brands, Costa
does not charge extra for this. As with our decaffeinated coffee, drinks with Fairtrade coffee are
made using pre-prepared pods.
l Fairtrade coffee guarantees the growers a better deal through a fair price and better working conditions.
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The Equipment an overview

As a barista, you will be expected to know how to use two key pieces of equipment the grinder and the
espresso machine. You will also need to learn how to use the equipment for our iced-based product, Frescato.

The following information will ensure that you are competent and safe in using the equipment,
and that you do not break any of the parts unnecessarily.
l Costa uses machines made by CMA of Italy, with specifications that are unique to our business.
l The espresso machine heats water, and dispenses either hot water or steam. The machine itself
does not make espresso. It is the combination of water and pressure that allows a barista to create
the perfect Costa espresso.
Pre-set buttons
Steam knob
Pressure gauges
Thermostatic cup
warmer switch
Programming key
Main ON/OFF
switch
Stainless Steel steam

arm
Pre-infused Group
Head
Group handle
POD handle
Water level gauge
Hot water button
CMA MARISA + 3 Coffee

Machine
Manual buttons
Manual button
Pre-set buttons
Hot water button
Pressure gauges
Steam knob
Cup boost heater

switch
Main ON/OFF
switch
Group handle
Group head
Steam arm
Water level gauge
Manual fill Valve
CMA LISA 3 Coffee

Machine
5
17/03/2011 07:23
Observe a colleague in store using the espresso machine, ensure that they explain each part to you and
how it works, (focus on the parts of the machine not the making of the drinks)
l The power switch. Is the machine ever turned off for any length of time/at the end of the day?
Yes
No (circle) Why?
l The steam arm and steam control.
l The group head.
l There are two types of button for starting the extraction How do they start and stop? When should
they be used?..............................
l The pressure gauge. What pressure shows when extraction starts? What should the steam pressure be?
..................................................................................................
l The hot plate for cups.

l The hot water spout. How do you get hot water? .................

l With the guidance of a colleague or trainer, now practise using the different parts of the espresso
machine.
Hopper
The Grinder
Grind adjustment pin

Grind adjustment collar
Dosing chamber
l Costa uses grinders made by Mazzer of Italy, as

these are regarded as the best quality and most
consistent grinders available.
l Mazzer grinders are burr grinders, which literally
grind the coffee beans between two spinning metal
blades (burrs). It is the distance between these burrs
that determines the size of the coffee grind, which
in turn affects the quality of the espresso. You will
discover this for yourself in the next section.
Bean hopper slide

Telescopic tamper
Tamper disc
Dosing lever
Cradle
ON/OFF Switch
Catch tray
Mazzer Royal Grinder
Observe a colleague in store using the grinder, ensure that they explain each part and how it works
l The gate on the hopper.What does it do?
l The grind adjustor
l Bean hopper slide. What does it do?
l Dispensing Arm. What must you not do with it?
l Tamper
l On/Off Switch. What must you do if it is on the number 1, but not grinding coffee?
l With the guidance of a colleague or trainer, now practise using the different parts of the grinder.
Group Handles
l These are the handles that contain the filter baskets into which the coffee grind is dispensed.
There are four types of group handle single shot (7g pods only), double shot, triple shot and
one used solely for coffee pods (with a distinctive coloured handle).
l Ask your trainer or a colleague to show you the single, double, triple and pod group handles,
and how they lock into the group head.
Now try this yourself.
Blender
l Costa uses the Blendtec Smoother machine, which has been pre-programmed (on program 1) to
blend drinks in the 12oz, 16oz and 20oz measures that are served.
l It has the most powerful commercial blender motor available which means less blending time
and a quicker delivery of drinks to our customers. Sound-proofed to reduce noise levels, there
are three jugs per blender.
l You will be trained on how to use the blender when producing a frescato in section 5 of this
workbook.
17/03/2011 07:23
SECTION ONE
The Espresso
The espresso is the very heart of Costa. It forms the base for all our coffee drinks, and as such it is very
important that it is made to standard 100% of the time.
An espresso could be described as an intense kick of coffee flavour, with a bitter-sweet aroma, always
topped by a dense, golden brown/hazelnut layer of crema. This crema on top is your guide to the
quality of the espresso underneath. For example, if the crema is too pale and thin, it indicates that the
espresso will be too weak and watery. If the crema is too dark, the espresso will be burnt and bitter.
Section
The
Espresso
There are a number of factors that influence the quality of the espresso. The most important of these is
the grind. This is the consistency of the coffee powder that is produced by the grinder.
Whole bean
coarse coffee grind
fine coffee grind
If the grind is too coarse, then water will pass through too quickly. This will result in an under-extracted
watery espresso with few of the required characteristics.
If the grind is too fine, then water will pass through too slowly. This will result in an over-extracted
burnt espresso with many of the undesirable characteristics.
But how do we know what too quickly or too slowly is?
Every Costa espresso must be made to a strict recipe. In order for the best quality to be produced,
we require
2 x 7g of coffee grind
20 seconds extraction time
2 x 30ml of coffee liquid (plus min. 3mm crema)
Therefore, if the grind is coarse, within 20 seconds more than 30ml of liquid will be produced because
the water flows through quickly. If the grind is too fine, then less than 30ml of liquid will be produced
because the water flows through slowly.
As the amount of coffee used (2 x 7g), the extraction time (20secs) or the desired end result (2 x 30ml
coffee liquid) cannot be changed when producing a perfect Costa espresso, the only variable will be the
grind size. Therefore, it is part of a baristas responsibility to ensure that the grinder is grinding appropriately.
To do this in store, you must learn how to perform the grind/dose check.
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Grind and Dose Procedure

When checking the grind, you will need the following equipment: 7gram scoop, teaspoon,
2 x 50ml plastic measuring beakers, timer and a double group handle. Please complete the
following steps:
Grind
l Put the required amount of coffee beans in the hopper.
Section
l Take the 7g scoop and place towards the back of the dosing chamber
l Switch the grinder on and allow the scoop to fill with ground coffee
l Tap the measuring scoop and allow the ground coffee to settle. Remove any excess coffee by
chopping & levelling off the top of the scoop with the side of a teaspoon handle
The
Espresso
l Place this 7g of coffee into the double group handle

l Repeat the above
l Level the coffee in the group handle by tapping with your hand or by using the cradle on the
grinder
l Tamp the coffee with attitude (the equivalent of a firm handshake)
l Twist in one direction to smooth the surface of the coffee
l Wipe the top of the group handle to remove any coffee grains
l Place the double group handle into the machine
l Place 2 plastic measuring beakers underneath the spout of the group handle
l Set the timer to 20 seconds
l Start the extraction and the timer simultaneously.
N.B. Please note if you have a new Marisa machine in-store (See diagram on page 5) you
should start the timer when you see coffee dispensing from the group handle.
l Aim to get 2x 30ml espresso in 20 seconds.
l If you are getting more than 30ml, the grind is too coarse and you need to make it finer.
l If you are getting less than 30ml, the grind is too fine and you need to make it coarser.
To adjust the grind and make it finer
l Switch the grinder on
l Turn the collar on top of the grinder anti clockwise. Remember.only a small adjustment is
required (maybe 1 or 2 notches)
l Let some of the new grind come through for 3-4 seconds and then switch the grinder off.
l Re-check as detailed above
To adjust the grind and make it coarser
l Switch the grinder on
l Turn the collar on top of the grinder clockwise.
l Let some of the new grind come through
l Re-check.
N.B. Before rechecking ensure that a little coffee is allowed to grind for approx 3 seconds into
the dosing chambers. This will ensure no old grind is mixed in with the new, as this will
affect the next extraction recheck.
17/03/2011 07:23
When checking the dose, you will need weighing scales and a napkin.
Please complete the following steps:
Dose
l Ensure the dosing chamber is half full, and levelled across.
l Weigh a folded napkin and zero on the scales
l Using the hopper lid, place the napkin unfolded over it, and dispense 5 portions of coffee onto
the napkin by using the lever on the side of the grinder.
Section
l Weigh the coffee and the napkin together

l It should weigh 35 g, that is, 7 g per portion.
The
Espresso
l If the average is not 7 grams then you must adjust the dose.
l More than 7grams, the dose is too big and you must make it smaller
l Less than 7 grams, the dose is too small and you must make it bigger.
l To adjust the dose, loosen the screw on the top of the dose regulator and then twist the nut
manually (clockwise to reduce the portion, anti clockwise to increase the portion)
Observe a colleague in store performing the grind and dose check on the grinder today. Look out for the
following processes
l Grinding coffee into a 7g scoop. Why is this being done? ...................................................................................................
l Tamping the coffee in the group handle.
l Extracting coffee into measuring beakers, rather than espresso cups.
l Look at the results do you think the grind is too fine or too coarse? ................................................................................
l Moving the burr blades in the grinder to adjust the grind. How is this done?
................................
.............................................................
l Should the blades be grinding coffee when you move the grind adjustor?
Yes
No (circle)
l Dispensing 5 shots of ground coffee and weighing them. What should they weigh?
................................................
l Adjusting the dose (if applicable).

Now its your turn. With the guidance of a colleague, please complete a grind & dose procedure.
Remember the following procedures.
Grind
l Grind the coffee.
l Place the 7g scoop at the back of the dosing chambers.
l Chop & level accordingly.
l Complete procedure once more.
l Level, Tamp, Twist & Wipe to the correct standards explaining why it is important to conduct
each of these procedures.
l Extract to the required standard. Describe to your trainer what you are looking for.
l Recheck if required using the correct procedures. Describe to your trainer what you are doing
when changing the grind, and why you are re-checking it.
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Dosage
l Grind coffee into dosing chambers.
l Weigh napkin.
l Dispense coffee onto napkin following the correct procedures. Explain to your trainer what
standard you are look for and why?
Section
l Recheck using the correct procedures observed. Explain what you are doing when changing the
dosage, and why you are re-checking it.
Conduct this procedure 5 times following the same procedures. Remember the correct
grind and dose standards are critical to the quality of the coffee.
The
Espresso
Grind/dose check successfully completed three times and correctly recorded:

Signed
Signed
(in-store trainer)
It is a standard in every store that the extraction is checked three times a day, and the dose once a day.
These checks must be recorded on a Coffee Heartbeat Sheet :
If the check delivers an espresso that is more or less than 30ml in volume, then the grind size needs to be
adjusted. If during the check, more or less than 7g of coffee are dispensed, then the dose needs to be adjusted.
N.B. Remember to record the extraction and dose before any adjustments are made
Where is the Coffee Heartbeat Sheet for your store?
..............................
With the guidance of a colleague, perform a grind and dose check on the grinder and complete the
relevant sections of the Coffee Heartbeat Sheet. If applicable, make the necessary adjustments to the
grind and the dose.
Repeat this twice more.
PerfectBeat
coffee breaks
Heart
Sheet
Dosage Checked
Friday
Day
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Time
Initials
E
x
t
r
a
c
t
i
o
n
40ml
38ml
36ml
34ml
32ml
30ml
20
28ml
s
e
c
o
n
d
s
26ml
24ml
22ml
20ml
Managers Signature__________________________________________________________
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Making an espresso
In order to make a single espresso, Costa always uses the double group handle. This requires 2 x 7g of coffee
to be dispensed, and will result in 2 x 30ml espressos within the 20 seconds permitted extraction time.
If serving or using just one of the single espressos, the second one can be used for the next drink if this is
made within 15 seconds. If this is not applicable, then the un-used espresso must be poured away.
Spend 5 minutes watching a colleague on the machine. Observe how each espresso is made. Look out
for the following processes Section
l Heating cup with hot water using the hot water button. Why do we do this?...................................
l Removing the group handle from the machine. Which group handle is used?
............................
The
Espresso
l Knocking out the old coffee grind.

l Dispensing the coffee. How many doses are dispensed?
l Tamping the coffee. How much pressure is applied?
....................
......................
l Locking the group handle in place.

l Placing the correct crockery/takeaway cup under the group handle.
l Starting the extraction. Which button is pushed?
.....................
l The rate of extraction. How is the coffee flowing?
...................
l Stopping the extraction. How does this happen?

l The end result. Is it the correct volume?
.....................
...........
Is there a quality crema?
.......................
Remember to ask any other questions that you have!

Now its your turn. With the guidance of a colleague, please make a perfect Costa espresso.
Remember the following procedure
l Heat the cup with hot water using the hot water button.
l Remove the group handle from the machine.
l Knock out the old coffee grind.
l Place the group handle in the cradle beneath the dose chamber of the grinder.
l Dispense two 7g doses of coffee grind into the group handle.
Top Tip always guide the lever back into place; do not just let go!
l Tamp with attitude.
l Wipe any loose grind off the rim of the group handle.
l Lock the group handle into the group head.
l Place two espresso cups under the group handle.
l Begin the extraction. Check the flow of coffee.
l Stop the extraction (if applicable).
l The end result look at the crema and describe it to your trainer. Taste the espresso, what
should the reactions be on your palate.
Continue this now by making 6 espressos following the same procedures.
6 espressos all made to the Costa standard :
Signed
Signed
(in-store trainer)
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Building on the Espresso double espresso and ristretto

A double espresso (or doppio) uses 14g of coffee, with 20 secs extraction time to produce 60ml of
coffee, plus at least 3mm of crema.
The procedure for making a double espresso is the same as that for a single espresso, except that the
shots are extracted into one, larger cup.
Ask a colleague to show you how to make a double espresso. Look out for the following
Section
The
Espresso
l Heating cup with hot water using the hot water button.
Why do we do this?..........................................................................................
l Dispensing the coffee.
l Tamping the coffee.
l Locking the group arm in place.
l Placing the correct crockery/takeaway cup under the
group handle.
l The rate of extraction.
l The end result. Is it the correct volume? ..
Is there a quality crema? ..
Having watched how to make a double espresso, now make one yourself. Remember the following
procedure
l Heat the cup with hot water using the hot water button.
l Remove the group handle from the machine.
l Knock out the old coffee grind.
l Dispense two 7g doses of coffee grind into the group handle. Tamp with attitude!
l Place a double espresso cup beneath the group head.
l Begin the extraction. Check the flow of coffee.
l Stop the extraction (if applicable).
l The end result what does the crema look like? Describe it to your trainer.
Ask your trainer to give feedback on the double espresso.
If required, repeat the process to make a double espresso to the Costa standard.
Ristretto (restricted; extra strong)

A ristretto is made in the same way as an espresso, but it is extracted for less time, producing a shorter
(c20ml), more intense coffee kick.
Now make a single ristretto, following the process for a single espresso, BUT stop the extraction after
just 15 seconds (if you are using an automatic machine, ask your trainer how to do this).
Look at your ristretto. How does it differ from the espresso?
...........................................................................................
It is also possible to make a double ristretto. As per the double espresso, follow the same process as for
a single ristretto, but extract both shots into one cup (still within 15 seconds).
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Section 1a
Coffee Pods
Certain machines allow you to use coffee pods, which are small pockets filled with 7g (single shot) or
14g (double shot) of pre-ground Mocha Italia. If your customer requires decaffeinated coffee, or coffee
Section
made with Fairtrade coffee, then this requires the use of a pod and the correct group handle.
Instead of dispensing coffee from the grinder, simply place the appropriate coffee pod into the special
group handle. There is no need to tamp just lock the group handle into the group head and
continue with the following process
The
Espresso
l Start the extraction.

l Stop the extraction after 20 seconds (if applicable).
Ask your trainer to show you the pods and the special group handle, and how to make an espresso using
them.
Now make two double espressos, using coffee pods.
Top Tip
You will need to heat up the special group handle by locking it into the group head and extracting
water through for 5 secs prior to putting in the pod.
Remember, when using decaf pods, you must flush the group head for 2 seconds before inserting the
group handle. This is to remove any caffeine residue and minimise cross contamination.
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SECTION TWO
Milk
Section
Presentation
Costa uses different types of milk. Customers can request their

drink to be made with any type. Ask your Trainer to explain the
milk standards to you and show you where all the milk is stored.
There are three main techniques that you will need to learn in
order to be able to make the whole range of drinks steaming,
frothing and texturing.
N.B. If milk has been steamed, frothed or textured it should
never be re-heated for quality and Health & Safety reasons.
Frothing
This is the process of creating a smooth, velvety milk froth for use in a cappuccino, hot chocolate or
mocha (chocolate cappuccino).
To achieve the critical temperatures switch off the steam at 140F so that the milk rises to 150-155F;
if it rises above 160F, the milk has been burnt, and you must start again.
The key to a good frothing technique is that the steam arm should be positioned about 1cm under the
surface of the milk. As steam is forced through, the air circulates around the milk and reacts with the
fat content within it. This reaction causes the volume of the milk within the jug to increase.
As the volume increases, the jug must slowly be lowered
to compensate therefore keeping the end of the
Steam Arm
steam arm continuously about 1cm under the surface of
the milk. Continue this until the temperature reaches
140F, when the steam must be switched off.
Once the milk has been frothed, it must be banged
and swirled. This technique of banging the jug on the
counter, and swirling the milk around the jug, will
change its appearance and consistency. The banging will
pop the large air bubbles that have formed, and the swirl
will combine the liquid with the froth. It will become
smoother, more shiny and more velvety in texture.
c. 1cm
Milk
Spend 10 minutes watching a colleague frothing milk on the machine. Pay particular attention to
the following
l Where the milk is stored.
l How much milk is added to the jug.
l The thermometer.
l Where the jug is positioned while steaming.
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l Where the steam arm and control are on the machine.

l Purging the steam arm before putting it into the milk. Why is this done?
......................
l The position of the steam arm in the milk.

l How the milk jug is slowly lowered as the volume increases.
l The sound of the milk as it is being frothed.
l The temperature at which the steam is turned off.
l The appearance of the milk at this stage.
l Cleaning the steam arm.
l Purge the steam arm once more. Why is this done? ................. Section
.....
l When and how the milk is banged and swirled.
Milk
l The final appearance and consistency of the milk.

With the support of a colleague or your trainer, now practise frothing milk. Follow the process below
l The thermometer.
l Where the jug is positioned while frothing.
l 13 fill a jug with cold milk.
l Purge the steam arm.
l Place the steam arm 1cm into the milk using the clip and turn the steam on full. Do not touch
the steam arm with bare fingers, it is hot.
l As the temperature rises, and the volume increases, slowly lower the jug.
l Switch off the steam when the temperature reaches 140F.
l Clean the steam arm with a clean, wet cloth.
l Bang the jug on the counter. Top Tip tilting the jug backwards slightly stops the froth flying up!
l Swirl the jug. Top Tip draw circles quickly on the counter with the jug tilting forward slightly.
l Alternate between bang and swirl until the surface is smooth and shiny.
Repeat this practise 6 times.
Milk frothed consistently to standard:

Signed
Signed
(trainer)
15
17/03/2011 07:23
Steaming
Steaming
This is the process of heating the milk for a caff latte

(milky coffee). Steam from the coffee machine is used to
raise the temperature of the milk to an optimum of 155F.
Section
Milk
In order to do this, the steam arm is placed deep inside the

milk to within 1cm of the base of the milk jug, and steam
is released until the temperature on the thermometer reaches
140F; then you must switch off the steam. The steam arm
is kept in place for the duration of the steaming.
Steam Arm
Milk
c. 1cm
The temperature of the milk will continue to rise to between 150F and 155F. However, if the steam
was not stopped at the required 140F, the temperature may rise to over 160F. If this happens, the milk
is burnt, and you must start again. A little froth will naturally form.
Ask your trainer to show you how to steam milk. Alternatively, watch a colleague on the coffee machine
making caff lattes. Pay particular attention to the following
l The thermometer.
l Where the jug is positioned while steaming.
......................
l
l
l
l
l
How far the steam arm is inside the milk.

How the steam is released.
At what temperature the steam has been stopped? .....................................
How the steam arm is cleaned. Why is this done? ......................
Purging the steam arm once more. Why is this done? .................
.....
l What the milk looks like now.

l At what temperature the thermometer needle has rested.
Now its your turn. Practise steaming milk following the process below

16
Take the milk out of the fridge.

1
2 fill a jug with the milk (either 1L or 1.5L jug).
Place the milk back in the fridge.
Ensure there is a thermometer attached to the side of the jug.
Purge the steam arm.
Using the safety clip, position the steam arm into the milk so that it rests 1cm from the base of
the jug. Do not touch the steam arm with your bare fingers it is hot!
l Turn the steam on full and keep your eye on the rising temperature.
l Once the needle reaches 140F, switch off the steam.
l Remove the jug from the steam arm and place on the counter.
l Clean the steam arm immediately with a clean, wet cloth.
l Ensure the final resting temperature of the milk has not exceeded 160F.
l
l
l
l
l
l
17/03/2011 07:23
Texturing
This is the process of creating a smooth and glossy milk for use in a Flat White. To achieve the critical
temperatures switch off the steam at 140F so that the milk rises to 150-155F; if it rises above 160F,
the milk has been burnt, and you must start again.
The key to a good texturing technique is that the steam arm should be positioned about 1cm under
the surface of the milk for 7-8 seconds initially. As steam is forced through, the air circulates around
the milk and reacts with the fat content within it. This reaction causes the volume of the milk within
the jug to increase slightly.
After 7-8 seconds, tilt the jug to a 40 degree angle, lower the steam arm into the milk, positioning
the steam arm at the side of the jug. You are aiming for the milk to spin in the jug like a whirlpool
Continue this until the temperature reaches 140F, when the steam must be switched off.
Section
Once the milk has been textured, it must be banged and swirled as per the technique when frothing
milk. This technique of banging the jug on a surface, and swirling the milk around the jug, will
change its appearance and consistency. The banging will pop the large air bubbles that have formed,
and the swirl will combine the liquid to create a velvety, glossy texture it should look like melted ice
cream.
Presentation
Spend 10 minutes watching a colleague texturing milk on the machine. Pay particular attention to the
following
l The thermometer.
l Where the jug is positioned while texturing.
...............................................................................................
l The position of the steam arm in the milk initially.

l How the milk jug is slowly lowered as the volume increases.
l When the jug is tilted, and where the steam arm is placed for texturing.
l The sound of the milk as it is being textured.
l The temperature at which the steam is turned off.
l The appearance of the milk at this stage.
l How the steam arm is cleaned. Why is this done? .....................................
....................................................................................................
l Purge the steam arm once more. Why is this done?.....................................

..................................................................................................
l When and how the milk is banged and swirled.
l The final appearance and consistency of the milk.

N.B. Try to use a 1 litre stainless steel jug when texturing milk. A 1.5 litre jug is much more
difficult to use and get the required consistency for each drink.
17
17/03/2011 07:23
With the support of a colleague or your trainer, now practise texturing milk.
Follow the process below
l Fill a jug with 1/3 cold milk.
l Place the steam arm 1cm into the milk using the clip and turn the steam on full. Do not touch
the steam arm with bare fingers, it is hot.
l As the temperature rises, and the volume increases, slightly lower the jug.
Section
l After 7-8 seconds tilt the jug to a 40 degree angle, positioning the steam arm at the side of the
jug. Aim to get the milk to spin in the jug like a whirlpool.
l Switch off the steam when the temperature reaches 140F.
Presentation
l Clean the steam arm with a clean, wet cloth.

l Bang the jug on the counter. Top Tip tilting the jug backwards slightly stops the froth flying
up!
l Swirl the jug. Top Tip draw circles quickly on the counter with the jug tilting forward
slightly.
l Alternate between bang and swirl until the surface is smooth and shiny.
Milk textured consistently to standard:

Signed
Signed
(in-store trainer)
18
17/03/2011 07:23
Cream
Some drinks in the Costa range are topped with whipped cream; and customers can request whipped
cream as a paid-for extra.
Costa insists upon using only fresh cream, which is whipped daily in store using a canister and gas bulb.
Watch your trainer or colleague make up a canister of whipped cream. Pay particular attention to
the following
l The volume of fresh cream poured into the canister.
Section
l Any additions, such as water or sugar.
l Where the gas bulbs are stored.

l How the bulb is fixed to the canister.
Milk
l How the gas is released and what happens next.

l How the cream is dispensed from the canister.
Now watch as the cream is added to a drink. Find the answer to the following questions
l How much cream is added? .........................................
l What pattern could this be described as zigzag
(circle your answer).
swirl
figure of eight
random
Now its your turn. With the support of your trainer, make up a canister of whipped cream following
the process below
l Take cream out of the fridge and pour into the clean canister (approx 125mls).
l Dissolve 2 x white sugar sachets in an espresso cup of hot water.
l Add this hot water and sugar mix to the cream in the canister.
l Screw the sterilised top on firmly.
l Place a gas bulb into the holder and carefully screw into position firmly.
l Shake the canister for 30 seconds.
l Dispense a portion of whipped cream into a cup with a zigzag motion.
Well done!
Top Tips and Safety Notes
l Gas bulbs are very cold after use handle with care.
l Remember, it is brand standard to always day
dot cream canisters.
l Always put the canister back in the fridge
if it contains cream.
l Shake well before each use.
l Cream should be added to drinks in a zigzag
pattern and not piled high.
19
17/03/2011 07:23
SECTION THREE
The Hot Drinks Range ask your Trainer to show you the relevant sections in the Core Operating
Brand Standards Manual.
Macchiato (pronounced makiato)

This is espresso topped with a dash of milk froth or cold milk. It can be made in two sizes solo, or
single (30ml), and doppio, or double (60ml).
Observe a colleague or your trainer making a macchiato. Pay particular attention to the following
Section
l What size drink is being made which cup is being used/Is it heated with hot water?
............................
............................................................................................................................................
The Hot
Drinks
Range
l How many shots are prepared which group handle is used?

l Which is produced first is it the milk or the espresso?
....................................................................................
......................................................................................
l How the milk is prepared.

l Which is added to the cup first.
l The amount of milk.
l The end product
Dont forget to ask any questions that you have!
Now make a solo macchiato with milk froth on your own, with the support of a colleague or your
trainer. Follow the process below
l Froth the milk to 140F, switch the steam off and clean the steam arm.
l Dispense 2 x 7g doses of freshly ground Mocha Italia into a double group handle.
l Lock the group handle into the machine.
l Extract the 2 shots of espresso into two single espresso cups for 20 seconds.
l While your espressos extract, bang and swirl the milk until smooth and velvety.
l Choose the better espresso, and add a dash of milk froth on top.
Try this again.
Now make a doppio macchiato. Simply repeat the process above, but with the following changes
l Use a double espresso cup.
l Extract the 2 shots of espresso (60ml) for 20 seconds into one cup.
Try this again.
20
17/03/2011 07:23
Espresso con panna (espresso with fresh cream)

This is espresso topped with whipped cream. It can be made in two sizes solo, or single (30ml), and
doppio, or double (60ml).
Observe a colleague or your trainer making an espresso con panna. Pay particular attention to the
following
l What size drink is being made which cup is being used and is it heated with hot water?
........ ..........
......................
l How the cream is prepared.
Section
l Which is added to the cup first.
l The amount of cream.
The Hot
Drinks
Range

Now make a single espresso con panna on your own, with the support of a colleague or your trainer.
l Extract the 2 shots of espresso into two single espresso cups for 20 seconds.
l While your espressos extract, take the pre-prepared cream canister out of the fridge.
l Stop the extraction after 20 seconds.
l Take one of the single espressos and carefully top with whipped cream in a zig zag pattern.
Try this again.
21
17/03/2011 07:23
Americano
This is espresso with hot water close to a normal black/white coffee, but with more coffee flavour.
It can be made in three sizes primo (12oz), medio (16oz) or massimo (20oz). The primo contains
two shots of espresso, the medio three shots and the massimo four shots.
It can be served with or without milk hot or cold, depending on the customers preference. If your
customer is drinking in, serve the milk separately in a small ceramic milk jug.
Observe a colleague or your trainer making americanos, both with and without milk. Pay particular
attention to the following
l What size drink is being made which cup is used?
Section
.........

l Which is produced first is it the hot water or the espresso?
The Hot
Drinks
Range
...........................
...............................
l Where the hot water comes from and how this is controlled.
l How much volume of liquid is in the cup.
l The crema how does this compare to the crema on an espresso?
..................................

Now make a primo americano on your own, with the support of a colleague or your trainer.
l Place a 12oz cup under the water spout and 3/4 fill with hot water if BlackAmericano and 2/3
fill if Americano with milk.
l Tamp with attitude!
l Place the cup with water under the group handle.
l Extract your 2 shots of espresso (60ml) directly into the cup within 20 seconds.
l Analyse the results is there an even spread of crema? ...................
Try this again.
Now make a medio americano. Simply repeat the process above, but with the following changes
l Use a 16oz cup.
l Dispense 3 x 7g doses of freshly ground Mocha Italia into a triple group handle.
l Extract the 3 shots of espresso (80ml) for 35 seconds.
Try this again.
Now make a massimo americano. Simply repeat the process above, but with the following changes
l Use a 20oz cup.
l Dispense 2 x 7g doses of freshly ground Mocha Italia into each of 2 x double group handles.
l Extract the 2 x 2 shots of espresso (2 x 60ml) for 20 seconds per double.
22
Try this again.
17/03/2011 07:23
Caff Latte
This is a milky, smooth coffee, with fewer shots of espresso than
other drinks. It can be made in three sizes primo (12oz), medio
(16oz) or Massimo 20(oz). The primo contains one shot of espresso,
the medio two shots and the Massimo three shots; these are added to
steamed milk.
If making a primo or medio size for customers drinking in, it must
be served in a glass.
N.B. Remember that primo take away latte contains two
shots of espresso
Section
Observe a colleague or your trainer making caff lattes. Pay particular attention to the following
l What size drink is being made is a glass being used?
The Hot
Drinks
.............
Range
l Which is produced first is it the steamed milk or the espresso?
........................
l How the milk is steamed.

...........
l Which is added to the glass first this must be the milk.

l The end product does the coffee diffuse through the milk evenly?...........................
Now make a primo caff latte on your own, with the support of a colleague or your trainer. Follow
the process below
l Steam the milk to 140F, switch the steam off and clean the steam arm.
l Extract the 2 shots of espresso into 2 espresso cups for 20 seconds (total).
l While your espressos extract, pour steamed milk into the 12oz latte glass.
l Quickly pour 1 of the 2 espressos into the middle of the steamed milk.
N.B. L
atte glasses must be heated with a 13 of hot water dispensed from the hot water button.
Pour away this water before adding the steamed milk!
Try this again.
Now make a medio caff latte. Simply repeat the process above, but with the following changes
l Use a 16oz latte glass.
l Extract the 2 shots of espresso (60ml) for 20 seconds into one cup.
l Quickly pour the 2 shots of espresso into the steamed milk.
Try this again.
23
17/03/2011 07:23
Now make a massimo caff latte. Simply repeat the process above, but with the following changes
l Use a 20oz cup.
l Extract the 3 shots of espresso (80ml) for 35 seconds into a cup.
l Quickly pour the 3 shots of espresso into the steamed milk.
Try this again.
Cappuccino
Section
The Hot
Drinks
Range
Named after the Capuchin monks of Italy, this is stronger than a caff latte, and is made with frothed
milk. It can be made in three sizes primo (12oz), medio (16oz) or massimo (20oz). The primo contains
two shots of espresso, the medio three shots and the massimo four shots. Our Cappuccino is 13 coffee,
1
3 milk liquid and 13 froth by volume.
Froth (13 by volume)
Steamed Milk (13 by volume)
Espresso (13 by volume)
Observe a colleague or your trainer making cappuccinos. Pay particular attention to the following
l Which cup is being used what size drink will this be?
..........
l Which is produced first is it the frothed milk or the espresso?
...........................
l How the milk is frothed look out for the position of the steam arm.
...............
l The bang and swirl of the milk how does its appearance change?
l What is poured into the cup first is it milk or coffee?
How is the milk poured?
....................................................
........................
.....................
l The end product is there a ring of golden brown/hazelnut crema, and smooth milk froth?
.........................
N.B. T
he standard is for there to be a ring of golden brown/hazelnut crema, and no large bubbles in
the milk froth. Offer the customer a choice of a sprinkle of chocolate powder on the top, using
the appropriate brand standard stencil.
Now make a primo cappuccino on your own, with the support of a colleague or your trainer.
l Froth the milk to 140F, switch the steam off and clean the steam arm.
l Extract the 2 shots of espresso into a primo cup for 20 seconds.
l While your espressos extract, bang and swirl the milk until smooth and velvety.
l Tip the cup and steadily pour the frothed milk into the centre of the coffee, keeping the jug low.
24
Try this three more times.
17/03/2011 07:23
Now make a medio cappuccino. Simply repeat the process above, but with the following changes
l Use a 16oz cup.
l Extract the 3 shots of espresso (80ml) for 35 seconds.
Try this again.
Now make a massimo cappuccino. Simply repeat the process above, but with the following changes
l Use a 20oz cup
l Extract the 2 x 2 shots of espresso (2 x 60ml) for 20 seconds per double
Try this again.
Flat White
Section
Flat White is a rich, full flavoured coffee with a unique velvety smooth texture.
Its exact origins are disputed but its a common drink in both Australia and New Zealand .
The key to the drink is a perfect balance between coffee and milk a rich, coffee flavour and creamy,
velvet textured milk.
The Hot
Drinks
Range
It can only be made in one size primo and we use an espresso shot called cortissimo to which we
add textured milk.
N.B. You can make this drink using any type of milk that the customer requests whole,
skimmed or soya. You cannot make this drink using Fair-trade or Decaf as you cannot
extract a cortissimo from the coffee pods.
Now make a Flat White on your own, with the support of a colleague or your Trainer. Follow the
process below:

l
l
l
l
l
l
l
l
l
l
l
1/3 fill a jug with cold milk.

Texture the milk to 140F/60C.
Dispense 3 shots of freshly ground Mocha Italia coffee into a triple group handle.
Tamp the coffee with attitude and a slight twist to ensure an even surface.
Wipe any loose grind off the rim of the group handle.
Lock the group handle into the group head.
Immediately extract 30ml of coffee through the triple group handle (15 seconds) into a warmed
primo cup or takeaway cup.
Ensure an even spread of approx 3mm of crema is formed on top.
While your Espresso is extracting, tap and gently swirl your milk until it appears smooth and
shiny.
Steadily pour the textured milk into the centre of the coffee. Start high to pierce through the
crema and then drop the jug low to the cup.
Tilt the jug down to allow the foam to slide on top of the drink.
l Wiggle the jug from side to side, gradually moving backwards.

l Finally, pour forwards through the wiggly shape to form a florette pattern.
Try this three more times.
25
17/03/2011 07:23
Hot Chocolate
Costas hot chocolate is a smooth, creamy drink, topped with milk froth.
It can be made in three sizes primo (12oz), medio (16oz) and massimo (20oz).
Observe a colleague or your trainer making hot chocolate. Pay particular attention to the following

l
l
l
l
What size drink is being made which cup will be used? .................................................
The size of the milk jug being used.
How many 7g scoops of chocolate powder are added to the milk?
Purge the steam arm before putting into the milk. Why is this done? .....
.................
Section
l How the chocolate powder and milk is frothed what temperature is it heated to? ...................
l After cleaning the steam arm, purge it once more. Why is this done? .....
.................
Presentation
l How the chocolate is poured when does the pouring stop? ........................................
l The end product does the chocolate have a topping of milk froth? .................................
Now make a primo hot chocolate on your own, with the support of a colleague or your trainer.
l 13 fill a 1 litre jug with cold milk.
l Add 3 x levelled 7g scoops of chocolate powder.
l Froth the hot chocolate and switch the steam off at 150 so that it doubles in volume.
l Switch off the steam and thoroughly clean the steam arm.
l Bang and swirl the chocolate milk to create a creamy texture.
l Pour the hot chocolate into a primo latte glass to within 1cm of the rim.
l Top up with frothed milk in the centre of the chocolate.
You might be required to prepare a second jug of frothed milk on its own, unless there is already
some available.
N.B. When using the larger 1.5 litre milk jug, you must add 5 x levelled 7g scoops of chocolate powder.
The standard is to offer customers a sprinkle of chocolate powder on the top in the middle of the milk froth.
On massimo (20oz) hotchocolate please use the appropriate Brand Standard Stencil.
Try this again, using the larger milk jug.
26
17/03/2011 07:23
Hot Chocolate with Marshmallows and Whipped Cream

The base for this drink is the basic hot chocolate recipe as before. In addition, it is topped with fresh
whipped cream, with marshmallows served on the side.
The cream is prepared in the usual way (see Cream, section 2a), and added to the hot chocolate in a
zig zag pattern.
The primo and medio sizes are served in the caff latte glasses, while the massimo size is served in the
standard 20oz cup.
Marshmallows are placed at the side of the glass or cup, using tongs. Add 2 for a primo size drink,
3 for medio, and 4 for massimo. For takeaway drinks, place the applicable number of marshmallows
into a takeaway bag or offer to put into drink.
Section
Hot Chocolate with Swizzle Stick and Whipped Cream
Presentation
The base for this drink is the basic hot chocolate recipe as before. In addition, it is topped with fresh
whipped cream, with a swizzle stick served on the side.
The cream is prepared in the usual way (see Cream, section 2a), and added to the hot chocolate in a
zig zag pattern.
standard 20oz cup.
One swizzle stick is placed at the side of the glass or cup for each sized drink. For takeaway drinks,
place the swizzle stick into a takeaway bag.
Mocha
This is a chocolaty cappuccino, made by adding the basic hot chocolate recipe to espresso. It is topped
with milk froth. It can be made in three sizes primo (12oz), medio (16oz) or massimo (20oz). The
primo contains two shots of espresso, the medio three shots and the massimo four shots.
Observe a colleague or your trainer making a mocha. Pay particular attention to the following
l How the hot chocolate is prepared how many 7g scoops of powder are used?
..............................
l The bang and swirl of the chocolate milk.

...........
l Which is produced first is it the chocolate milk or the espresso?
......................
l The end product can you see the crema, the chocolate and milk froth?
............................

Now make a primo mocha on your own, with the support of a colleague or your trainer.
l 13 fill a 1 litre with cold milk.
l Add 3 x levelled 7g scoops of chocolate powder.
l Froth the hot chocolate and switch the steam off at 150 so that it doubles in volume.
l Switch off the steam and thoroughly clean the steam arm.
27
17/03/2011 07:23
l Extract the 2 shots of espresso into a primo cup for 20 seconds.
l While the espresso extracts, bang and swirl the chocolate so it becomes creamy.
l Tip the cup and steadily pour the chocolate milk into the centre of the coffee, keeping the jug low.
l Top up with frothed milk in the centre of the drink.
N.B. T
he standard is for there to be three colours visible the crema, the hot chocolate and the
milk froth. Offer the customer a sprinkle of chocolate powder on the top using the appropriate
brand standard stencil.
Section
Try this again.

Now make a medio mocha. Simply repeat the process above, but with the following changes
Presentation
l Use a 16oz cup.

l Extract the 3 shots of espresso (80ml) for 35 seconds into a cup.
Try this again.
Now make a massimo mocha. Simply repeat the process above, but with the following changes
l Use a 20oz cup.
l Extract the 2 x 2 shots of espresso (2 x 60ml) for 20 seconds per double.
Try this again.
Mocha Flake
The base for this drink is the basic mocha recipe as listed above, without the frothed milk on top.
Instead, it is served with fresh whipped cream, with chocolate flakes served on the side.
The cream is prepared in the usual way (see Cream, section 2a), and added to the mocha in a zig zag
pattern.
standard 20oz cup.
The standard is then to offer customers a sprinkle of hot chocolate on top in the middle of the cream.
Chocolate flakes are placed at the side of the glass or cup, using tongs. Add 1 for a primo size drink,
2 for medio, and 3 for massimo. For takeaway drinks, place the applicable number of chocolate flakes
into a takeaway bag or offer to put in the drink.
28
17/03/2011 07:23
Babyccino
Unique to Costa, this drink for our younger customers is made with frothed milk, sprinkled with
chocolate powder it does not contain any coffee. It is served in a doppio espresso cup, with a
marshmallow on the side. Please note that for this drink, you do not have to heat the cup with hot
water first
Observe a colleague or trainer making Babyccino.
Now make a Babyccino on your own, with the support of a colleague or your trainer.
Tea
Section
Many of our customers enjoy visiting Costa for a cup of tea. We offer the following varieties
Presentation
l Traditional.
l Earl Grey.
l Peppermint.
l Camomile.
l Blackcurrant, Vanilla and Ginseng
l Green Tea
The process for making traditional and earl grey is as follows
l Insert the teabag into the teapot, ensuring that the string remains on the outside.
l Fill the teapot with 14oz/420ml of hot water from the boiler/coffee machine.
l place a lid on the teapot
l Put a warmed primo cup on a primo saucer and place a teaspoon on the side.
l According to customers preference, serve cold milk separately in a small ceramic jug.
l If takeaway, ask the customer if they need milk and add it, or indicate where they can add their own.
Demonstrate to your trainer how to make a cup of tea.
Extras
Additional items can be sold to enhance our customers drinks, and to offer more choice.
For one price, customers can add
l An extra shot of espresso.
l Marshmallows 4.
l Chocolate flakes 2.
l Flavoured syrups (vanilla, hazelnut or caramel) and seasonal syrups when appropriate 12ml,
16ml, 20ml (primo/medio/massimo).
Look for these items on the menu board. What is the current price for extras? .................................................................
29
17/03/2011 07:23
SECTION FOUR
Presentation and Service ask your Trainer to show you the relevant
sections in the Core Operating Brand Standards Manual.
As you will have seen already, each of the drinks that you have made
must be served to our customers in the right way.
Watch your colleagues serving the drinks to your customers. Pay
particular attention to the following
For drink in:

l Which cup is being used.
Section
l Which saucer is being used.

l If a spoon is provided where is the spoon positioned?
Presentation
.......................
l If a napkin is placed on the saucer for which drinks does this happen?
l If more than one drink is being served, is a tray provided?
.......................
............
l How the customers are made aware of sugar availability.
For takeaway:
l Which cup is being used.
l What level is the cup filled too. For what reason?
l If there is a lid to the cup who puts the lid on?
..............
l If more than one drink is being served, is a 4-cup/2-cup carrier provided?
....................
l How the customers are made aware of sugar availability.

l Where should the cups not be stored? For what reason?
The Costa standards for presentation and service are as follows
For drink in:

l All drinks must be served in the appropriate sized branded cup or glass.
l Cups and glasses must be placed on an appropriate saucer.
l A napkin must be placed under caff latte glasses (for stability).
l A teaspoon must be placed to the side of the cup.
l A tray must be provided if more than one drink is served.
l Customers must be directed to the sugar (and milk if applicable).
For takeaway:
l Lids must be put on securely by the staff member serving (Health & Safety).
l If more than one drink is being taken away, a 4-cup/2-cup carrier must be offered.
l Customers must be directed to the sugar (and milk if applicable).
30
17/03/2011 07:23
SECTION FIVE
Cold Drinks ask your Trainer to show you the relevant sections in the Core Operating Brand
Standards Manual.
Frescato
This is Costas blended ice drink, made with a liquid or powdered base and ice. Flavours are either
creamy or fruity, depending on the base used.
The equipment required to make a Frescato is the Blendtec blender.
Each store should have an overview of the Frescato recipes on a laminated sheet behind the counter.
Alternatively, they are listed in the Core Operating Brand Standards Manual.
Observe a colleague or your trainer making Frescato. Pay particular attention to the following:
l Which size is being made.
l What flavour Frescato it is.
l What is the base how much is added?
l The quantity of ice added?
l If any extras need to be added, such as syrup how much is added?
l How the jug is placed on the blender is there a lid?
l How the blender is switched on how does it stop?
l If more blending is required how would you know and how is this done?
l The end result what is the consistency?
Now make a primo coffee frescato on your own, with the support of a colleague or your trainer.
Section
Presentation
l Fill up a frescato cup with cold milk up to the top of the O in Costa.
l Fill the cup up to the top with ice.
l Pour ice and milk into blender jug.
l Add 1 scoop (54gm) of vanilla frescato powder into the milk and ice
l Add 3 Mocha Italia coffee beans into the jug
l Extract 2 single espressos to Costa standard.
l Pour one of the espressos into the frescato jug
l Place a lid on to the jug
l Place onto the blender and blend on program 1 for14 seconds
l If all the ice has not blended press the P button for a few seconds.
l Bang and swirl the jug to get a smooth consistency
l Pour into frescato cup
l Place a lid onto the drink
l Insert a frescato straw into the drink and serve to customer
Try this again.
Now make a Frescato of your choice (primo size)
Frescato demonstrated to the required standard:
Signed
Signed
(trainer)
31
17/03/2011 07:23
Iced Coffee
Costa also does a range of iced coffees. As with our hot coffees, the base of the iced drinks is espresso,
made in the usual way.
All the iced drink recipes can be found in the Core Operating Brand Standards Manual.
Observe a colleague or your trainer making an iced coffee. Pay particular attention to the following:

l
l
l
l
l
l
l
Which size is being made.

What flavour it is.
The quantity of coffee and milk added which is added first?
The quantity of ice added.
If any extras need to be added, such as syrups or froth how much is added?
How it is served is it different for drink in and take away?
Where the glasses are stored why is this important?
Section
Presentation
Now make a primo Iced Latte (drink in) on your own, with the support
of a colleague or your trainer. Follow the process below:
l Froth a jug of milk to 140F/60C.
l Put 2 shots of freshly ground Mocha Italia into a double group handle.
l Tamp the coffee with attitude and a slight twist to ensure an even surface.
l Immediately extract 2 x 30ml of Espresso through the double group handle (20 seconds) into 2
clean solo Espresso cups.
l Ensure an even spread of approx 3mm of crema is formed on top.
l Pour one of the Espressos into the glass.
l Fill the glass with cold milk to the top of the handle (90ml).
l Top up with ice leaving a 1cm gap.
l Top the drink with milk froth.
l Place on a saucer with a napkin and long tea spoon.
Now try this again but a take away version.
Now make an Iced Coffee of your choice (primo size)

Iced Coffee demonstrated to the required standard:
Signed
Signed
(trainer)
32
17/03/2011 07:24
SECTION SIX
The Equipment Cleaning
In order to ensure Costa provides the best quality tasting hot & cold drinks. The barista is expected to
know how to clean the following pieces of equipment: The Espresso Machine
The Grinder
The Blender
Please read section 5 of the Core Operations Manual for the brand standards regarding the cleaning of
the equipment.
THE ESPRESSO MACHINE

l Observe a colleague or your trainer clean down the coffee machine at the end of the shift. Pay
Section
l How the group heads are cleaned What group handle do they use? How much chemical is used? How
long do they leave to froth?.............................
.......
l How the Group handles are cleaned? How do they separate the baskets from the handles? What
solution is used to soak the handles in and for how long? Where do we never put them and why?
The
Equipment
-Cleaning
.......
.......
l How the steam arms are cleaned? How long are they purged for? What should we never do with the steam
arms and why?..............................................
.......
l How the drip tray and filters are cleaned? ....

.............
l How the cup warmer and outside panels are cleaned? What is never used to clean them and why?
...
.......

l With the guidance of a colleague or trainer, now practise cleaning the different parts of the coffee
machine.
33
17/03/2011 07:24
THE GRINDER
l Observe a colleague or your trainer cleaning down the grinder at the end of the shift. Pay
l How the Hopper and the lid are cleaned? Where do we never put the hopper? What materials do we
use?
.......
l How the dosing chamber is cleaned? What materials do we use?
.......
.......
l How the outside of the grinder is cleaned? What is never used to clean the outside and why?
.......
.......
l How the catch tray is cleaned?
.......
Section
The
Equipment
-Cleaning
l With the guidance of a colleague or trainer, now practise cleaning the different parts of the
blender.
THE BLENDER
l Observe a colleague or your trainer cleaning down the blender after it has been used/end of the
shift. Pay particular attention to the following
l How the jugs and lids are cleaned? How are they washed after each use and why? How are they stacked
and why?
.......
l How the clear plastic sound guard is cleaned? What should be done before cleaning it? What materials
do we use? Is it removable? ...
.......
l How the blender base is cleaned? Where is it never put and why?..
.......

l With the guidance of a colleague or trainer, now practise cleaning the different parts of the
blender.
34
17/03/2011 07:24
SECTION SEVEN
Best Practices and Top Tips

Coffee
l If the machine has not been in operation for 5 minutes ensure you flush the group head before
use, as this will ensure the water temperature is to the standard required for correct extraction.
l When not in use, leave the group handle in the group head at all times (with the old coffee still
in). This dries the coffee, so it can be knocked out cleanly. This also allows the temperature of
the machine to be maintained.
l Always use warm cups. If necessary, use water from the machine to warm.
l Always check the flow of espresso extraction if necessary adjust the grind.
l Dont put coffee in group handle until required.
l Tamp with attitude (equivalent to a firm handshake)! This compacts the coffee grind evenly, so
that the water extracts only the purest qualities as it flows through.
Section
Milk
l Always use milk straight from the fridge for frothing cold milk is easier to froth.
l Always use a calibrated thermometer.
l Never heat the milk to above 160F.
Best
Practices
and
Top Tips
l Always clean the steam arm with a separate, clean wet cloth after each use. Ask your trainer to
explain the standard for colour coded cloths for different types of milk.
l Open the steam valve fully let the steam do the work!
l Once milk has been frothed, it is possible to pour out milk liquid by raising the jug.
l Never re-heat milk as it will compromise quality and is an Health & Safetyissue.
Environment/Health & Safety

l Always clean as you go the back counter and especially the machine must be as clean as possible.
This is to help maintain the equipment, and to present the best image to our customers. Always
keep a clean, wet cloth by or under the machine. Ask your trainer about colour coded cloths for
different cleaning tasks.
l Never use the measuring beakers for anything other than the grind check. In other words, they
should not be used for any coffee that you are then going to serve to a customer. This is because
they lose temperature much more quickly, plus they do not look clean and hygienic to customers.
The only exception to this is when measuring syrups.
l It is brand standard to day dot any opened Frescato bases/soya milk/cream
l Never touch the steam arm with your bare hand use the clip provided or a cloth.
35
17/03/2011 07:24
You should now be ready to be assessed. Ask your store manager to schedule time for your written and
practical assessments. Once finished, please complete the below
N.B. The assessments do not need to be attempted in a single session
l Written assessment
Date attempted
....................
Date passed
....................
signed
...............................................................
(Manager)
Date passed
....................
signed
...............................................................
l Practical assessment
Date attempted
....................
(Manager)
By signing this, you declare that all coffee standards have been demonstrated consistently.
Section
Completed assessments should be stored in the Personal Details Envelope in store.
Presentation
......................................................................
(name)
has passed Costa Barista training, and can now make hot drinks for our customers.
Congratulations and Well Done!
36
17/03/2011 07:24
Written Assessment What do you know?

This is your opportunity to share your new knowledge about Costas coffee.
N.B. The assessment does not need to be attempted in a single session.
Please answer the following questions as fully as possible. You may not ask anybody else for help, or
refer to any support manuals.
You must answer all questions correctly in order to pass!
Q1. What is the name of Costas coffee blend?

...
Q2. How many grams of coffee are required to make a single shot of espresso?
...
Q3. How would you describe a Flat White to your guests?

...
Q4. For how many seconds should you extract a triple shot?
...
Q5. How many scoops of chocolate powder are used in a small jug?
...
Q6. If the espresso is running too quickly, what should you check (list all)?
...
...
Q7. What is a coffee heartbeat sheet and when should it be used?

...
Q8. At what temperature must you switch off the steam when steaming or frothing milk?
...
Q9. How many chocolate flakes are served with a medio Mocha Flake?
...
Q10. List all the extras that are on the menu board.
...
Score:
Date:
....................................................................
37
17/03/2011 07:24
Practical Assessment What can you do?

This is your opportunity to demonstrate your new skills on the coffee machine.
N.B. The assessment does not need to be attempted in a single session.
Q1. Please demonstrate how to make a perfect single espresso.
Pass/Fail
Comments
........
Q2. Please demonstrate how to make 5 perfect single espressos in 3 minutes.

Pass/Fail
Comments
........
Q3. Please demonstrate how to conduct the grind and dose procedure for the setting of the grinder.
Pass/Fail
Comments
........
Q4. Please demonstrate how to make one perfect medio cappuccino every 10 minutes for one hour.
Drink 1
Pass/Fail
Drink 2
Pass/Fail
Drink 3
Pass/Fail
Drink 4
Pass/Fail
Drink 5
Pass/Fail
Drink 6
Pass/Fail
(5 out of 6 of the cappuccinos should be made to standard to pass the question).

Q5. Please demonstrate how to make 3 perfect primo caff lattes.
Pass/Fail
Comments ........
(all 3 drinks must be made to standard in order to pass).
Q6. Please demonstrate how to make a perfect Flat White..
Pass/Fail
Comments
........
Q7. Please demonstrate how to make a perfect americano of each size..

Pass/Fail
Comments ........
Q8. Please demonstrate how to make 3 perfect hot chocolates.
Pass/Fail
Comments ........
Q9. Please demonstrate how to make a perfect mocha of each size.
Pass/Fail
Comments ........
Q10. Please demonstrate how to make a perfect primo Frescato (flavour requested by your Trainer)
Pass/Fail
Comments ........
Q11. - Please demonstrate how to make a perfect Iced Coffee (flavour requested by your Trainer)
Pass/Fail
Comments ........
All 10 questions must be passed in order to pass the whole practical assessment.
If all 10 questions are not passed, a re-sit must be scheduled.
Score:
Date:
....................................................................
38
17/03/2011 07:24

Barista Coffee Skills

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What is the purpose of the barista training program?

What is the purpose of the barista training program?

What are the main sections covered in the training program?

What are the main sections covered in the training program?

Contents

Hot Chocolate with Swizzle Stick

Quick Coffee Facts

The Costa Story

The Costa Blend

The Espresso Machine

Building on the Espresso

The Equipment - Cleaning

The Espresso Machine

Environment/Heath & Safety

Final Sign off

Espresso Con Panna

Hot Chocolate with Marshmallows

Coffee Training Barista Level

12145 Barista Coffee Skills WorkbookN.indd 2

Quick Coffee Facts

The Costa Story key dates

The Costa Blend Mocha Italia

The Equipment an overview

The Espresso Machine

Stainless Steel steam

Water level gauge

Hot water button

CMA MARISA + 3 Coffee

Hot water button

Cup boost heater

Water level gauge

Manual fill Valve

CMA LISA 3 Coffee

12145 Barista Coffee Skills WorkbookN.indd 5

l The hot plate for cups.

Grind adjustment pin

l Costa uses grinders made by Mazzer of Italy, as

Bean hopper slide

Mazzer Royal Grinder

12145 Barista Coffee Skills WorkbookN.indd 6

coarse coffee grind

fine coffee grind

Grind and Dose Procedure

l Place this 7g of coffee into the double group handle

12145 Barista Coffee Skills WorkbookN.indd 8

l Weigh the coffee and the napkin together

l Adjusting the dose (if applicable).

Grind/dose check successfully completed three times and correctly recorded:

l Knocking out the old coffee grind.

l Locking the group handle in place.

l The rate of extraction. How is the coffee flowing?

l Stopping the extraction. How does this happen?

Is there a quality crema?

Remember to ask any other questions that you have!

12145 Barista Coffee Skills WorkbookN.indd 11

Building on the Espresso double espresso and ristretto

Ristretto (restricted; extra strong)

l Start the extraction.

Now make two double espressos, using coffee pods.

l Place this 7g of coffee into the double group handle

l Adjusting the dose (if applicable).