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    Clean Wipe Symantec README

    Uploaded by

    Shady El-Malatawey
    CleanWipe is a tool that prepares Windows computers for Symantec Endpoint Protection installation by removing existing programs and files. It extracts its files to the Windows\Temp folder and can be run immediately or at a later time by running the RunCleanWipe.bat file. Running CleanWipe may cause issues like blue screen crashes or missing network drivers, so it should only be used as a last resort after other troubleshooting fails.

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    © All Rights Reserved
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    Clean Wipe Symantec README

    Uploaded by

    Shady El-Malatawey
    311 views2 pages
    CleanWipe is a tool that prepares Windows computers for Symantec Endpoint Protection installation by removing existing programs and files. It extracts its files to the Windows\Temp folder and can be run immediately or at a later time by running the RunCleanWipe.bat file. Running CleanWipe may cause issues like blue screen crashes or missing network drivers, so it should only be used as a last resort after other troubleshooting fails.

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    CleanWipe is a tool that prepares Windows computers for Symantec Endpoint Protection installation by removing existing programs and files. It extracts its files to the Windows\Temp folder and can be run immediately or at a later time by running the RunCleanWipe.bat file. Running CleanWipe may cause issues like blue screen crashes or missing network drivers, so it should only be used as a last resort after other troubleshooting fails.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    311 views2 pages

    Clean Wipe Symantec README

    Uploaded by

    Shady El-Malatawey
    CleanWipe is a tool that prepares Windows computers for Symantec Endpoint Protection installation by removing existing programs and files. It extracts its files to the Windows\Temp folder and can be run immediately or at a later time by running the RunCleanWipe.bat file. Running CleanWipe may cause issues like blue screen crashes or missing network drivers, so it should only be used as a last resort after other troubleshooting fails.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    of 2

    bout CleanWipe

    ===============
    CleanWipe is a tool that you can use to prepare or clean any supported Windows c
    omputer before you install Symantec Endpoint Protection. It is a self-extracting
    executable that unzips its batch files, utility programs, and data files to the
    Windows\Temp folder by default. The password for this self-extracting executab
    le is "symantec" (no quotes, all lower case).
    Use CleanWipe with caution. You should use CleanWipe as a last resort after all
    other means to prepare or clean a computer for Symantec Endpoint Protection inst
    allation have failed.
    Running CleanWipe may result in MsiInstaller items being logged in the Windows E
    vent Viewer Application log with the following descriptive text:
    "Failed to connect to server. Error 0x800401F0."
    These Event Viewer log entries are harmless and can be ignored.
    In rare situations, running CleanWipe may cause a computer to crash with a blue
    screen. If this occurs, restart the computer and run CleanWipe again to solve th
    e problem.
    Before Running Cleanwipe
    ========================
    ***It is strongly recommended that you DO NOT Run Cleanwipe over non-console RDP
    ; This has been known to cause problems with NIC drivers.
    How to restore network connectivity if cleanwipe tool removes the network card d
    rivers
    https://www-secure.symantec.com/connect/articles/how-restore-network-connectivit
    y-if-cleanwipe-tool-removes-network-card-drivers

    Running CleanWipe
    =================
    To run CleanWipe on 32-bit operating systems:
    --------------------------------------------1. Copy the CleanWipe folder to the target computer.
    2. Open the CleanWipe folder and double-click the CleanWipe.exe file.
    3. When you are prompted, browse to a location where you want the files to be co
    pied and then click Start to extract the files.
    If you click Start without selecting a location, the files are extracted to the
    Windows\Temp folder.
    4. When you are asked if you want to run CleanWipe now, click Yes to run CleanWi
    pe immediately; click no to run CleanWipe later.
    5. As you run CleanWipe, you are prompted several times. It is recommended that
    you click Yes in response to all prompts.
    If you choose to run CleanWipe later, browse to the CleanWipe\app folder and dou
    ble-click the RunCleanWipe.bat batch file. Remember to click Yes in response to

    all prompts.
    To run CleanWipe on 64-bit operating systems:
    --------------------------------------------1. Copy the CleanWipe folder to the target computer.
    2. Open the CleanWipe folder and double-click the CleanWipe.exe file.
    3. When you are prompted, browse to a location where you want the files to be co
    pied and then click Start to extract the files.
    If you click Start without selecting a location, the files are extracted to the
    Windows\Temp folder.
    4. CleanWipe cannot automatically launch after you extract it on 64-bit operatin
    g systems, so change directory to the CleanWipe\app folder and double-click the
    RunCleanWipe.bat batch file.
    Remember to click Yes in response to all prompts.
    To run CleanWipe in silent mode:
    -------------------------------1. Copy the CleanWipe folder to the target computer.
    2. Open the CleanWipe folder and double-click the CleanWipe.exe file.
    3. When you are prompted, browse to a location where you want the files to be co
    pied and then click Start to extract the files.
    If you click Start without selecting a location, the files are extracted to the
    Windows\Temp folder.
    4. If you are asked if you want to run CleanWipe now, click No.
    5. Open a command prompt and change directory to the CleanWipe\app folder.
    6. Type the following command:
    RunCleanWipe -silent
    7. CleanWipe then uses its defaults to run without any user input.
    Note: When running CleanWipe On the Microsoft Vista operating system you must ru
    n as administrator.

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