Annual Report 2013 KLM Airlines

2013
KLM Royal Dutch Airlines

Annual Report
Headofce
Amsterdamseweg 55
1182 GP Amstelveen
The Netherlands
Postal address
P.O. Box 7700
1117 ZL Schiphol
The Netherlands
Telephone: +31 20 649 91 23
Fax: +31 20 649 23 24
Internet: www.klm.com
Registered under number 33014286
in the Trade Register of the Chamber
of Commerce and industry
Amsterdam, The Netherlands
Table of contents
Page
Key figures
Report of the Board of Managing Directors
Letter from the President

Financial Performance
Overview of significant KLM participating interests
Traffic and Capacity
Commercial and operational developments
Safety
Staff
Fleet Development
Fleet composition KLM Group
Risks and risk management
Board and Governance
Corporate Governance Code

Report of the Supervisory Board
Remuneration Policy and Report
Supervisory Board and Board of Managing Directors
Financial Statements 2013
3
15
20
21
22
33
35
38
39
40
58
62
64
71
80
83
Consolidated financial statements

84
Consolidated Balance Sheet
84
Consolidated Statement of profit or loss
85
Consolidated Statement of profit or loss and other comprehensive income 86
Consolidated Statement of Changes in Equity
87
Consolidated Cash Flow Statement
88
Notes to the Consolidated Financial Statements
89
Company financial statements
Company Balance Sheet
Company Statement of profit or loss
Notes to the Company Financial Statements
Other Information
Independent Auditors Report

Provisions of the Articles of Association on the Distribution of Profit
Appropriation of Profit and Distribution to Shareholders
Miscellaneous
Five-year review
Glossary of Terms and Definitions
Warning about Forward-Looking Statements
186
186
187
188
198
198
201
206
208
208
210
212
Key figures
2013
In millions of Euros, unless stated otherwise
2012
Restated
Revenues
9,688
9,473
Expenses before depreciation and long-term rentals
8,579
8,565
Depreciation and long-term rentals
808
827
Income from current operations

As a % of operating revenues
301
3.1
81
0.9
Profit / (loss) for the period
133
(98)
2.82
(2.14)
Equity
As a % of total long-term funds
Return on equity (%)
1,611
26
8.5
1,501
23
(6.0)
Capital employed
Return on capital employed (%)
3,627
4.9
3,820
(0.3)
Earnings per ordinary share (EUR)
Net-debt-to-equity ratio (%)

Dividend per ordinary share (EUR)
157
186
0.15
Traffic figures
Passenger
Traffic (in millions of revenue passenger-kilometers, RPK)
Capacity (in millions of available seat-kilometers, ASK)
Passenger load factor (%)
Number of passengers (x 1,000)
89,039
103,793
85.8
26,581
86,281
100,727
85.7
25,775
Cargo
Traffic (in millions of revenue ton freight-kilometers, RTFK)
Capacity (in millions of available ton freight-kilometers, ATFK
Cargo load factor (%)
Weight of Cargo carried (in tons)
5,890
8,558
68.8
770,215
6,116
8,849
69.1
780,662
626
572
(363)
263
(353)
219
Financial position
Cash flow from operating activities
Cash flow from investing activities (excluding
(increase)/decrease in short-term deposits and commercial
paper)
Free cash flow
Average number FTEs of KLM Group staff
Permanent
Temporary
Employed by KLM
Agency staff
Total KLM
29,209
1,426
30,635
1,870
32,505
29,611
1,578
31,189
1,661
32,850
Headcount KLM Group staff (per end financial year)
35,662
35,787
* After the impac t of revised IAS19 as per January 1, 2013. See notes to the c onsolidated financ ial statements:
Change in ac c ounting polic ies
Annual report 2013
Report of the Board of Managing Directors

Letter from the President
2013 was a year for KLM to be proud of. We entered a new phase with a new Board of
Managing Directors and a new senior management structure within AIR FRANCE KLM. We
also worked hard in order to keep the promises we made in our Transform 2015 /
Securing our Future program. In an economy showing only very light signs of recovery,
we continued the upward financial trend we commenced in 2012.
Given the intensity of the economic crisis, 2012 was not a bad year, but 2013 was even
better. We showed that we can adhere to the course we have set and can adapt to
changing circumstances. Thanks to strict capacity management, supported by cost
reduction initiatives, the whole-hearted dedication of our staff and a raft of innovative
measures, we were able to deliver what we promised. The improvement in the financial
results, the improvement of performance of the European network, the appreciation
shown by customers and partners and our designation as best employer in The
Netherlands are reasons for satisfaction.
Innovation not only brought us closer to our goals in 2013, it also triggered the awards
and appreciation by passengers and external parties. The many new initiatives
contributed to cost reduction, sustainability and customer loyalty. The initiative taken
earlier to diversify or "unbundle" the passenger product increased revenues and opened
the door to numerous growth opportunities. New products and services achieved a new
record by earning more than EUR 100 million in revenues.
Even though we are actively carrying out our cost reduction operation and effectively
forcing costs down, perseverance and discipline remain the order of the day. Overall, we
still have to deliver EUR 350 million of the proposed Transform 2015 target of
EUR 1.1 billion, the total of initiatives on operating income. These will be the most
difficult of all planned measures and we will have to remain alert to changes in the airline
industry, the fierce competition and the economic tide. Cost reductions are needed if we
are to reduce our debt and finance our new fleet. Our innovative strength to overcome
the challenges we face, is a source of optimism and we have the pleasure of working with
solid partners at home and abroad. Furthermore, the commitment, knowledge potential
and dedication of our staff make us agile and flexible; a must in a volatile industry and an
Annual report 2013
ailing economy. In the 95th and future years of our existence, we will continue to do
what we have always done: we will consolidate our position to secure our future.
New President and a new phase for the AIR FRANCE KLM Group
AIR FRANCE KLM entered a new phase in the second half of the year. It hallmarks
greater synergy, cooperation, both between the two airlines, Air France and KLM, on the
one hand and the AIR FRANCE KLM Group on the other. The AIR FRANCE KLM Group and
the companies will make even better use of their strengths: innovation, sustainability, an
extensive network, solid partners, experienced and committed people. Our ambitions are
to be even more competitive and profitable. This will be achieved by building a mutual
trust.
The new phase was accompanied by a new senior management team. Jean-Cyril Spinetta
and Leo van Wijk stepped down as Chairman and Vice-Chairman respectively of
AIR FRANCE KLMS Board of Directors. They were succeeded by respectively Alexandre de
Juniac and Peter Hartman, the latter stepping down as President and Chief Executive
Officer of KLM as per July 1, 2013.
At KLM, I succeeded Peter Hartman as President and Chief Executive Officer. Under Peter
Hartmans leadership, KLM grew into the major player it is today. We are very grateful to
him for all he accomplished during his 40 years at the Company. The new board of
Managing Directors will gladly build on the achievements of Peter Hartman and his
predecessors. Any changes to the future will merely be a shift in emphasis, because
KLMs structure and its foundations are strong and do not need altering.
Changes in the world, the economy and the airline industry
Economic situation
We will enter so it seems a new economy. Forecasts about economic recovery are
widely divergent. Instead of waiting for the crisis to pass, it is important that we
anticipate continuously changing market circumstances, characterized by more critical
passengers, growing competition and as a consequence revenues that stay under
pressure.
Operating conditions are uncertain across the board. On the other hand, the global airline
industry is still growing by about 5 percent per year, a rate companies in other industries
can only dream about. Nevertheless, growth figures vary substantially in various parts of
Annual report 2013
the world and thus the market remains precarious, especially in the cargo sector.
Profiting from the growth is a permanent challenge but something we achieved during
the year.
In November 2013, The Netherlands came out of recession for the first time in 15
months. The growth rate, however, was still minimal (0.1 percent) and the recovery is
fragile. There are concerns about the high rate of unemployment and its influence on
expenditure. Although consumer confidence seemed to pick up slightly at the end of the
year, it is still low. At the end of 2013, it was revealed that the Dutch were taking
3 percent fewer holidays than in the previous year, the largest drop since the 1980s.
Geopolitical conditions reasonably stable
Geopolitical conditions were reasonably stable in 2013, although certain incidents had a
negative impact on the industry. Apart from being an enormous humanitarian tragedy,
the civil war in Syria like the situation in the Near East in general led to economic
unrest, which will probably endure into the longer term. The same is true for the situation
in Egypt. By contrast, the friendlier relations between Iran and the West are encouraging.
Challenges of a completely different nature and order arose in Africa and Asia. In Nairobi,
the capital of Kenya and one of KLMS daily destinations, a fire broke out at
Jomo Kenyatta International Airport. Our partner, Kenya Airways, was badly affected and
we were unable to serve the airport for two days. Typhoon Yolanda/Haiyan brought
devastation to the Philippines. KLM provided a Boeing 747 to Unicef and the Red Cross to
fly emergency relief to the disaster area.
Closer to home, our operations were affected by strikes by air traffic controllers in some
European countries and a series of storms in The Netherlands during the fall. Events like
that again demonstrate that natural phenomenons as well as political uncertainties can
quickly impact on the industry and they underline the importance of responding promptly
and proactively informing travelers.
International competition: the same rules for all airlines
The trends in the aviation industry that we observed during the last few years continue.
The competition remains fierce. Airlines from the Middle East have entered into alliances,
placed mega orders for hypermodern aircraft, started to bring operations of Airbus A380
aircraft to Schiphol and are continuing to expand and make conditions difficult for
European airlines. Budget airlines are actively present in the short and medium-haul
Annual report 2013
leisure market and are now turning their sights to business travelers. By doing so, budget
airlines are directly targeting the traditional players that are operating from hubs.
Continuously anticipating these developments, we believe in our own approach which
based on building firm network alliances, balancing costs and service, speed and quality,
punctuality and safety.
Margins in the global airline industry are thin. The fierce competition on international and,
especially, intercontinental routes is part and parcel of the business, but the rules should
be the same for all players.
Emission trading rights
The EU directive establishing the EU emissions trading scheme (EU ETS) has applied to
aviation since 1 January 2012. The system was designed to apply to all flights to, from
and within Europe. AIR FRANCE KLM has always supported the implementation of a
market based measures mechanism that benefits the environment, far more than a
straightforward tax, provided the mechanism is non-discriminatory, workable and cost
efficient. EU ETS, limited to intra-European flights, can be considered as a first step
towards a worldwide system that should be defined at ICAO level.
Following strong international objections the EU institutions in November 2012 decided to
temporarily limit ETS to intra-European flights. This so called stop-the-clock regime was
an important step towards talks on a worldwide sector approach and which has full
support of the airline industry. IATA and individual airlines such as KLM have actively
contributed throughout the ICAO process. The set of principles on aviation market based
measures which were adopted during the IATA Annual General Meeting in June 2013
provided a positive impetus for the negotiations between governments. It paved the way
for fruitful negotiations during the 2013 International Civil Aviation Organization (ICAO)
assembly.
The airline industry including KLM welcomed the landmark ICAO agreement that was
reached by ICAO Member States to develop a global market-based measure (MBM) on
aviation emissions. It is an historic and important result for air transport as it now
becomes the only major industry sector to have a multilateral global MBM agreement in
place to help govern future greenhouse gas emissions. ICAO States agreed to report back
in 2016 with a proposed MBM solution capable of being implemented globally from 2020.
Annual report 2013
Following the 2013 ICAO agreement, the EU put forward a proposal for revision of the EU
ETS for aviation so as to align the EU approach with the ICAO resolution. The proposed
move to the so-called airspace model however faces the same political hurdles with nonEU countries as the original EU ETS and could therefore harm ongoing work on
a global scheme within ICAO. The airline industry therefore calls on the EU institutions to
seize the global opportunity and focus on constructive negotiations within the scope of
the ICAO agreement instead of another confrontation with non-EU states.
Level Playing Field
Together with the Association of European Airlines, we are calling for a level, transparent
and easily verifiable playing field. In 2012 the EU Commission adopted communication on
the EUs external policy on aviation. AIR FRANCE KLM shares the Commissions
observations and analysis and supports its efforts to promote fair and equitable
competition. Changes to the European regulatory framework are necessary to preserve
the sectors competitiveness, especially in areas involving infrastructure costs such as en
route charges and airport fees.
Unification of European airspace
To date, the Single European Sky is still not yet implemented. The Single European Sky
regulation, passed in 2009 by the European Parliament, was intended to overhaul air
traffic control in order to enable a 3-fold increase in capacity, improve the safety
performance by a factor 10, enable up to 12% less CO2 emissions and reduce Air Traffic
Management costs by 50%.
Through active cooperation in the ACARE, AIRE and SESAR programs, AIR FRANCE KLM
is already actively involved in the development of measures that make implementation
possible any moment. Given the importance of a contribution of SES to worldwide CO2
reduction, AIR FRANCE KLM and the airline associations call upon European Member
States to take their responsibility in finally agree on the Single European Sky. The 2013
informal EU Transport Council meeting in Vilnius had the aim of speeding up the process,
unfortunately this did not lead to a breakthrough. It is still up to the EU Member States to
take the necessary steps to finally make SES a reality, the airline industry, including KLM,
remains committed to contribute towards reaching this goal.
Annual report 2013
Passenger rights
Customer relations are at the heart of KLMs business. Safety, punctuality and reliability
are key. In case of any unforeseen event KLM takes all measures necessary to minimize
the inconvenience for the passengers. KLM contributes to the work undertaken by the
European Commission on consumer rights and remains vigilant on the clear, fair and
equal application of rules to all airlines operating to and from the European Union, as well
as the uniform enforcement.
In March 2013, the European Commission presented proposals to further specify the
rights of airline passengers affected by delays, cancellations and denied boarding. The EU
decision-making process should in our opinion focus on a proportionate balance between
passenger rights and airline obligations. We support global standardization of passenger
rights, also in light of the competitive position of European carriers. We will, according to
applicable legislation, continue to care for and compensate passengers who fly with us
and face a disruption of their flight plans.
Dialogue between KLM and its stakeholders
In a worldwide network of many contacts with a diverse range of parties holding an
equally diverse range of interests, KLM is known as a party that well balances the
interests of stakeholders involved. We are in continuous dialogue with national and
international partners and institutions in the industry, the private sector, financiers,
national and regional authorities, customers and our environment. We have good
relations with foreign governments.
One of KLMS key partners is its "home base", Schiphol. Aviation in The Netherlands is
good for 290,000 jobs and contributes EUR 26 billion to gross national product. Its
strength is due in large part to the synergy between the Schiphol hub and the network of
KLM. Schiphol handled a record number of 52.5 million passengers in 2013. More than 70
percent of them flew with KLM Group or its partners.
The cooperation between Schiphol and KLM is vital for Schiphol to sustain and reinforce
its status as a mainport. Schiphol and KLM made preparations in 2013 for the transition
to a central security system for passengers from non-Schengen countries. This is an
extensive operation that will impact a large part of the airport. The first measures are
already being implemented. Central filters are being installed for security checks so that
passengers no longer need to be checked at the gates.
Annual report 2013
The measures will ultimately create more convenience and time gains for our passengers.
Schiphol will continue to comply with European regulations throughout the operation. The
constructions will last until 2015.
Apart from these sweeping changes to the airport, Schiphol has many other projects in
its Master Plan 2025. In 2013 Schiphol announced that possibilities are investigated to
extend the airport with an A-pier. The construction of an additional A-pier will be the
largest project of the Master Plan 2025 after the implementation of central security.
Together with other stakeholders we are intensely involved in all developments and we
are playing our part along.
Dialogue with local community representatives and other stakeholders is done at the
Alders Table, a unique consultative body in the international aviation world that was set
up in 2006. Public authorities, local residents, Schiphol and the sector sit at the Table. In
October 2013, the Alders Table issued a report on a new noise abatement system around
Schiphol with rules on the use of runways that allow for growth to up to 510,000 flight
movements per annum. Both the Dutch government majority in the Parliament support
the recommendations.
Financial results
Operating income for the KLM Group improved to EUR 301 million and the operating
margin improved to 3.1 percent. This is very encouraging given the economic situation in
Europe.
The Passenger Business performed well, with higher revenues, lower costs and stable,
albeit high, fuel prices. The Passenger Business benefitted from the better performance
of regions outside Europe, especially North and South America.
Performance at the Cargo Business was difficult. The business is still suffering from
negative economic conditions. Measures were taken to adjust capacity by reducing the
number of freighters.
Our profit for the year was due principally to the progress we made by implementing the
Transform 2015 / Securing our Future program. Its primary goal is to cut net debt while
continuing to make necessary investments.
Annual report 2013
Two years after the Transform 2015 measures came into force, we have achieved
EUR 563 million of the targeted EUR 700 million reduction in net debt and have so far
fulfilled the commitment we made. Although we have made great strides, we must
redouble our efforts to implement the remaining measures in the current regime in 2014,
which will be an enormous challenge for all of us. We will be putting our shoulders to the
wheel in 2014 to realize this goal.
Transform's second goal is to improve results on European flights. Here, too, we have
made definite progress, with a considerable improvement in operating income. We have
made better use of the fleet by reducing aircraft turnaround times and a more efficient
arrangement of seats on board the aircraft.
The third goal is to cut unit costs. We achieved a further reduction in unit costs by means
of productivity gains on all fronts, a more efficient fleet, strict cost management and
many initiatives in the framework of Securing our Future. Also in this field, realizing the
remaining cost reductions will be a challenging task for 2014.
Exchange rate fluctuations had a negative impact on the result. The relative strength of
the Euro versus the US dollar, Japanese Yen and other currencies impacted the revenues
negatively. The strong improvement in working capital seen in 2012 continued in 2013
thanks to rigorous cash management.
The financial position has improved. Our continuous efforts to implement the Transform
2015 / Securing our Future program will allow us to invest in a modern fuel efficient fleet
as from the end of 2015 and by doing so invest in a healthy future for KLM. Our
unwavering focus on debt reduction and a stronger balance sheet is laying the
foundations for our future.
Investing in our network
KLM serves 131 destinations from Schiphol. Cooperation with partners adds a further 45.
Of the total of 176 destinations, 96 are in Europe, the remainder on other continents. In
comparison with competitors such as Lufthansa and IAG (British Airways and Iberia) the
AIR FRANCE KLM Group offers the most destinations worldwide.
We are permanently seeking destinations that can positively add to our results. In 2013,
we added Manston/Kent, Florence and lesund (Norway) to our European network.
Annual report 2013
10
New intercontinental destinations are Fukuoka (KLM is the only European airline to serve
this destination in Japan) and Santiago de Chile. Thanks in part to our contacts with the
Argentine government and our Argentine partner, Aerolinas Argentinas, we will be flying
to this new destination as from February 2014. Santiago the Chile will be the ninth South
American destination for KLM. In 2013, we withdrew our services to Tehran, Addis Ababa
and Khartoum.
We intensified our cooperation with other airlines in 2013. The strategic partnership with
Etihad Airways entered its second phase. Since mid-May, KLM has been operating a daily
flight to Abu Dhabi. Through code-sharing via Abu Dhabi we added six Etihad destinations
to our network, while Etihad extended its network with 12 KLM destinations served from
Schiphol. We signed an agreement with Pegasus Airlines of Turkey to carry our
passengers to and from Turkey more conveniently and to carry Pegasus passengers to
KLM destinations via Schiphol. We concluded a similar code-sharing agreement with
SkyTeam partner Korean Air. We also deepened our cooperation with Jet Airways of
India. In total, KLM has 33 code-sharing partners.
Of all European airlines, KLM and its partners serve the largest number of destinations in
China. We are further strengthening the ties with our partners, China Southern and China
Eastern, in the firm belief that we can benefit from the relocation of economic growth
from west to east.
Our Trans-Atlantic joint ventures, together with the joint ventures with Kenya Airways,
Alitalia, China Southern Airlines and Ukraine International Airlines are of strategic
importance in building our network. In 2013 we intensified the joint venture with Kenya
Airways by signing a renewed and far-reaching joint venture agreement with Kenya
Airways with a view to enlarge the network and to generate more commercial synergy.
The Trans-Atlantic Joint Venture between KLM, Air France and Alitalia on the European
side and Delta Air Lines is very important to KLM. The four airlines share revenues and
costs on their Atlantic networks between Europe, Canada, the United States and Mexico.
Further intensification of the network produced the best results ever in 2013. Schiphol
retained its position as the most profitable hub in the joint venture.
Annual report 2013
11
Safety
In October 2013 the European Aviation Safety Agency (EASA) published new legislation
which will become effective in October 2014. The main requirement for airlines is to have
an integrated safety management system (SMS). A structured SMS is an essential
feature for our business to manage safety, which is actually about managing risk. We
endeavour to maintain an industry-leading, risk and performance based SMS and commit
to continuously improve on safety for our customers and employees. KLM aspires to be a
leader in aviation safety.
Corporate Social Responsibility (CSR): Integrating within business & operations
Dow Jones Sustainability Index
In the fall, our joint efforts with Air France in the field of sustainability were rewarded for
the ninth year in succession with a first place in the airlines category of the Dow Jones
Sustainability Index.
For the fifth time we were at the same time rewarded as sector
leader. In July we were also honored by Airline Business with the Airline Strategy Award
in the environment category for our pioneering use of sustainable biofuel.
We seek sustainability not only in our customer relations, but also in our environmental
footprint, our participation in local development and in a socially responsible human
resources policy. KLM has the ambition to remain the most sustainable airline.
Minimize our footprint
Part of our strategy is that we want to minimize our environmental footprint. To reduce
our CO2 emission is the main focus but, in addition, KLM takes extensive measures in
other fields that go far beyond legal requirements. Also in 2013 some good and
constructive initiatives were implemented.
An example of these is the introduction of
lightweight nets in Cargo.

Flying on biofuel
Again KLM has set innovative steps that contribute to the development of biofuels.
Together with the World Wide Fund for Nature in The Netherlands we strive to operate an
aspirational target of 1 percent of all our flights on sustainable biofuel by 2015. The in
2012 launched Corporate BioFuel program in which businesses, corporate customers and
frontrunners, together with KLM facilitate travel on sustainable biofuel was extended. The
program is supported by partners and we included new partners like the municipality of
Amsterdam, CBRE, FMO, Loyens & Loeff, PGGM, Siemens and TomTom.
Annual report 2013
12
The optimal flight

From March 2013, we operate a weekly flight from New York to Amsterdam powered by
sustainable biofuel. A special milestone, because KLM, Schiphol Group, Delta Air Lines
and the Port Authority of New York and New Jersey have joined hands in making these
regular flights possible.
During six months, flight KL642 from New York to Amsterdam was weekly operated by a
Boeing 777-200, partly powered by sustainable biofuel. With this step, KLM once again
leads the way in the development of biofuel. Each of these flights will produce on average
24 tons less CO2. The sustainable biofuel used for this series of flights is refined from
used cooking oil, which means there is no impact on biodiversity or food production. By
means of the optimal flight KLM together with partners has taken an important new
step towards making air transport more sustainable.
Sustainable catering
We included new sustainable catering products on all our flights. Also the introduction of
the Green Space, (a room at Schiphol where passengers and staff are invited to think
about sustainable issues) and the motivation of staff to use less paper are a few of the
environmental measures we took in 2013.
Local development
KLM has a strong relationship with the communities in which we are active. Via the KLM
Air Cares program we intend to add economic value but we also strive to contribute to
the social development of local communities. In 2013 KLM entered into a unique
agreement with UNICEF, through which KLM is taking the lead in compliance and
transparency concerning childrens rights in the airline industry.
In 2013 we sponsored the municipality of Amsterdams celebration of Amsterdam 2013
and the Royal Concertgebouw Orchestra World Tour to celebrate her 125 years. We have
sponsored the KLM Open golf tournament since 2004. In 2013 Joost Luiten became the
tournaments fifth Dutch winner in 94 years and the first since 2003.
Annual report 2013
13
Towards 100 years of KLM

KLM, the world's oldest airline still operating under its original name, is a healthy
company in its 94th year. This, too, is something to be proud of. We have remained
young at heart while moving with the times. We took the lead in many areas in 2013 and
will remain a global player in 2014 and the years to come.
We are pleased our staff policy is bearing fruit. The newest aircraft are essential, but our
people are our most important asset. They are committed to their work and to the
Company. During the year we heavily called on our staff to remain alert to potential
process improvements and efficiency gains in all parts of the Company. Again our people
showed that they are more than willing to do their utmost. And again it is this approach
that allowed us to uphold the principle of keeping the family together, in exchange for
higher staff productivity and flexibility. In this process we are grateful for the constructive
support of our Works Council.
We will continue to rely on our employees dedication, especially in the third challenging
year of the Transform 2015 / Securing our Future program. We are fully aware that
achieving the Transform goals demand a lot from our people. But the measures are
necessary to ensure a healthy and sustainable future for KLM. It is in all our interests to
keep the family together and avoid redundancies.
In 2019, we will become the first airline in the world to reach 100 years of age. That is
something to be proud of. And we will be stronger, bigger and healthier than ever before.
We will continue doing what brought us to our current position, thereby heavily drawing
on the dedication, creativity and support of our people.
It is difficult to become a global player, to remain one at the age of 94, never mind 100,
is a true achievement. The countdown to 2019 has already started.
Camiel Eurlings
President and Chief Executive Officer
Annual report 2013
14
Financial Performance
General comments
In this financial performance the figures for the financial year 2013 are compared to the
restated figures for the financial year 2012. The 2012 figures have been restated
following the implementation of the revised IAS 19 Employee Benefits, as per January
1, 2013. The impact on 2012 was a EUR 72 million lower income from current operations
and a EUR 54 million lower net result.
In financial year 2013 KLM achieved a positive income from current operations of
EUR 301 million, an increase of EUR 220 million compared to the restated 2012 financial
figures. The Passenger Business performed well, with higher revenues, lower costs and,
slightly lower (-4%), albeit, still high fuel prices. The Passenger Business benefitted from
better performance in the European market, as well as, outside of Europe in North and
South America. Performance at Cargo Business was considerably more difficult. The
Cargo Business is still suffering from negative economic conditions, putting pressure on
Unit Revenue. Measures were however taken to further lower the unit cost and the
capacity was adjusted by reducing the number of freighters.
Revenue and cost development
2013
In millions of Euros
Revenues
External expenses
Employee compensation, pension cost
and benefit expenses
Depreciation and amortisation
Other income and expenses
Total expenses
2012
Restated *
Variance
%
9,688
9,473
(6,337)
(6,456)
(2)
(2,404)
(507)
(139)
(9,387)
(2,393)
(517)
(26)
(9,392)
(2)
-
301
81
* After the impact of revised IAS 19 as per January 1, 2013
Revenues
Revenues were up by 2.3%, to EUR 9,688 million (+4.6% at constant exchange rates),
compared to 2012. Capacity (in equivalent available seat kilometers) was 2.4% higher
than last year.
Annual report 2013
15
Passenger transport revenues were at EUR 6,869 million, 3.6% higher compared to 2012,
with an increase of capacity, measured in available seat kilometers, of 3.0%. Unit
revenue increased by 0.5% (+2.9% at constant exchange rates). Revenue per Passenger
kilometer (yield) increased by 0.4% (+2.8% at constant exchange rates), while load
factor slightly improved to 85.8% (+ 0.1% point).
Cargo transport revenues were at EUR 1,537 million, a decrease of 7.6%, with a capacity
decrease, measured in available ton kilometers, of 3.3%. Unit revenue decreased by
6.0% (-3.6% at constant exchange rates). Revenue per ton-kilometer (yield) decreased
by 5.5% (- 3.2% at constant exchange rates), whilst load factor decreased by 0.3% point
to 68.8%.
Leisure transport revenues increased by 6.3% to EUR 724 million compared 2012.
Revenues from maintenance for third parties and the work performed for Air France
amounted to EUR 518 million, which is an increase of 13.8%, compared to 2012, and is
mainly resulting from higher maintenance revenues from third parties.
Expenses
Expenses remained stable at EUR 9,387 million (+2.6% at constant exchange rates)
compared to the restated figures 2012.
Fuel cost decreased by 5.2% to EUR 2,941 million. Compared to 2012, the average jet
fuel price was 1.5% lower after hedge, volume was 0.7% lower and a 3.1% weaker USD.
Excluding fuel, expenses increased by 2.5% with a capacity increase measured in
equivalent seat kilometers of 2.4%. At constant exchange rates and fuel price, unit costs
were 1.4% lower than the restated figures 2012.
Employee cost only increased by 0.5% to EUR 2,404 million, despite EUR 44 million
higher pension cost in 2013. The average workforce employed by the KLM Group was
30,635 FTEs (2012: 31,189 FTEs) and productivity increased by 3.4% compared to
2012.
Annual report 2013
16

In financial year 2013, the income from current operations amounted to EUR 301 million
(2012: EUR 81 million). The main reason for the higher income from current operations is
the higher revenues, mainly from Passenger Business, overall stable expenses, including
a lower fuel bill and well controlled employee cost, mainly caused by increased pension
cost.
Passenger Business operating profit amounted to EUR 357 million, an increase of
EUR 227 million compared to 2012. Total traffic revenues increased EUR 210 million
(+3.3%) to EUR 6,569 million. Unit revenues (at constant exchange rates) increased
2.9% being the result of 2.8% yield improvement and 0.1%-point better load factor. Unit
costs (at constant exchange rates) were 1.9% lower than 2012, whilst capacity showed
an increase of 3.0%.
Cargo Business operating loss was EUR 68 million (2012: EUR 78 million loss). The slight
improvement of the operating result is mainly due to 3.6% lower unit cost (at constant
exchange rates).
Maintenance activities accounted for EUR 29 million of operating income (2012:
EUR 26 million). The leisure activities realised an operating loss of EUR 18 million,
compared to EUR 2 million operating loss for 2012.
2013
2012
Restated *

Other non-current income and expenses
Net cost of financial debt
Other financial income and expenses
Pre-tax income
Income tax (expenses)/benefit
Share of results of equity shareholdings
301
(51)
(127)
68
191
(48)
(10)
81
(95)
(128)
24
(118)
31
(11)
133
(98)
* After the impact of revised IAS 19 as per January 1, 2013
The net profit in financial year 2013 amounted to EUR 133 million, an increase of
EUR 231 million compared to 2012.
Other non-current income and expenses showed a loss of EUR 51 million in financial year
2013 which mainly relates to losses on the sale of 7 Fokker 70s and book losses on
related F70 engines (EUR 13 million), an one-time 16% income tax levied in The
Annual report 2013
17
Netherlands on salaries higher than EUR 150,000 in 2013 (EUR 12 million), an onerous
lease provision on a full freighter (EUR 9 million) which will be early phased-out,
additional cost for the settlement of Cargo anti-trust investigations (EUR 8 million) and
additional losses related to the earlier phase out of a Passenger MD-11 (EUR 6 million).
The improvement in other financial expenses mainly relates to the revaluation of KLMs
debt in foreign currencies, mainly related to weakening of the Japanese Yen against Euro,
and the time value on fuel derivatives.
The result from equity shareholdings reflects the KLM share of the results of Kenya
Airways Ltd. and Transavia France.
Cash flow statement
2013
2012
Restated *
626
(363)
572
(353)
(184)
(322)
(16)
(1)
(41)
1
Cash flow from operating activities
Cash flow from investment activities
(Increase) / Decrease in short-term deposits
and commercial paper
Cash flow from financing activities
Other
Changes in cash and cash equivalents
(259)
178
* After the impac t of revised IAS 19 as per January 1, 2013
The operating cash flow of EUR 626 million positive, is composed of a cash flow from
operating activities before working capital of EUR 587 million, and a positive working
capital movement of EUR 39 million. The focus on cash resulted in an improved positive
free cash flow of EUR 263 million, compared to a EUR 219 million positive free cash flow
in 2012.
Investing cash flow amounted to EUR 363 million, of which EUR 223 million for fleet
renewal and modifications. Next to prepayments for future fleet, one Boeing 777-300ER,
two Airbus A330 (one -200 and one -300), two Boeing 737-800 and two Embraer 190
entered the fleet in financial year 2013. Fleet related investments amounted to
EUR 206 million, including EUR 135 million for capitalised fleet maintenance. Other
capital expenditure amounted to EUR 96 million (including EUR 68 million for capitalized
software) whilst disposal of aircraft led to an income of EUR 161 million and mainly
relates to aircraft sale and leaseback operations.
Annual report 2013
18
The financing cash flow was EUR 322 million negative. New financing included financing
of new fleet amounting to EUR 114 million and other transactions of EUR 93 million.
Redemption of finance lease liabilities amounted to EUR 288 million, redemption on
existing
loans
(EUR
198
million),
redemption
on
an
AIR
FRANCE
KLM
loan
(EUR 45 million) and near cash (EUR 2 million).

Equity increased to EUR 1,611 million at December 31, 2013 (restated equity of
EUR 1,501 million per December 31, 2012) as a result of the positive net result for the
financial year 2013 and the positive movements in the value of interest and currency
derivatives, however partly offset by the negative movements in remeasurement of
defined benefit pension plans that are reported in Other Comprehensive Income, part of
the equity.
Including the subordinated perpetual loans and the preference shares, the near equity
amounts to EUR 2,195 million at December 31, 2013 (EUR 2,136 million at December 31,
2012 restated).
The net debt to equity ratio improved from 186% (restated 2012) to
157%.
Annual report 2013
19
Overview of significant KLM participating interests

As at December 31, 2013
Subsidiaries
KLM interest in %
Transavia Airlines C.V.
100
Martinair Holland N.V.
100
KLM Cityhopper B.V.
100
KLM Cityhopper UK Ltd.
100
KLM UK Engineering Ltd.
100
European Pneumatic Component Overhaul & Repair B.V.
100
KLM Catering Services Schiphol B.V.
100
KLM Flight Academy B.V.
100
KLM Health Services B.V.
100
KLM Equipment Services B.V.
100
KLM Financial Services B.V.
100
Cygnific B.V.
100
Cobalt Ground Solutions Ltd.
60
Jointly controlled entity

Schiphol Logistics Park C.V.
53 (45% voting right)
Associate
Kenya Airways Ltd.
27
Transavia France S.A.S.
40
Annual report 2013
20
Traffic and Capacity

Passenger
In millions
Route areas
Europe & North Africa
North America
Central and South America
Asia
Africa
Middle East
Caribbean and Indian Ocean
Total
Passenger kilometers
2013
Seat kilometers
% Change
14,554
18,602
11,015
26,450
10,138
3,638
4,642
13,918
18,663
9,504
25,683
10,229
3,622
4,662
4.6
(0.3)
15.9
3.0
(0.9)
0.4
(0.4)
89,039
86,281
3.2
Cargo
In million cargo ton-km
2012
2013
17,842
20,866
12,486
30,593
12,097
4,560
5,349
17,096
20,896
10,796
29,446
12,262
4,647
5,584
103,793
100,727
Traffic
2013
2012
2012
Load factor
% Change
2013
2012
2012 %
4.4
(0.1)
15.7
3.9
(1.3)
(1.9)
(4.2)
81.6
89.1
88.2
86.5
83.8
79.8
86.8
81.4
89.3
88.0
87.2
83.4
77.9
83.5
3.0
85.8
85.7
Capacity
% Change
2013 %
Load factor
% Change
2013 %
2012 %
Route areas
Europe & North Africa
North America
Central and South America
Asia
Africa
Middle East
Caribbean and Indian Ocean
24
965
1,350
2,418
910
152
71
23
985
1,330
2,548
988
149
93
2.2
(2.0)
1.5
(5.1)
(7.8)
2.4
(23.3)
311
1,536
1,886
3,079
1,294
243
209
298
1,548
1,846
3,251
1,393
246
267
4.1
(0.8)
2.1
(5.3)
(7.1)
(1.1)
(21.7)
7.7
62.9
71.6
78.5
70.3
62.7
33.9
7.8
63.7
72.0
78.4
70.9
60.6
34.6
Total
5,890
6,116
(3.7)
8,558
8,849
(3.3)
68.8
69.1
Annual report 2013
21
Commercial and operational developments

Passenger Business
Passenger traffic exceeded expectations in 2013, thanks in part to our strong network,
KLMS focus on stronger economic regions, such as North and South America, and
improvements in Asia. In 2013 we carried 26.6 million passengers. In the second year of
Transform 2015 / Securing our Future we are still on the anticipated road to recovery.
Improved revenues per passenger at a stable load factor resulted in a positive
development of the unit revenues. Unit cost shows a decreasing trend in line with our
ambitions in Transform 2015 / Securing our Future. Through a combination of increased
production and a lower number of FTEs the Passenger Business realized a firm increase
of productivity. Fuel prices were high but fairly stable compared to previous year. The
Passenger Business realized transport revenues of EUR 6,869 million and an operating
income of EUR 357 million.
Results in Europe also developed positively on both short and medium-haul flights. We
broke the negative spiral in our European performance and have regained an upward
trend. We worked hard on our European product. Many good ideas were successfully
implemented due to a great effort from everyone in the Passenger Business. It will be
essential that we keep this upward trend as the re-focus of our short- and medium haul
activities is one of the three cornerstones of Transform 2015 / Securing our Future.
Listening to the customer: Customer Centricity
Ancillary Services
In 2013 we took an important step forward to unbundle our passenger products. We
analyzed every part of our product, the chain of booking, check-in, time at the airport,
arrival and the journey home, in order to identify ways to diversify and offer additional
and better products and services. Mid May we introduced the option of paying for
baggage on European sectors and other ancillary services to complement the existing
paid options such as choice of seat and extra legroom.
We implement all these innovations to increase our customer loyalty, for KLM aspires to a
long-lasting relationship with its customers.
Annual report 2013
22
Social Media
New products and services to improve passenger satisfaction included new self-service
check-in machines, smart boarding (a trial), mobile data traffic during the flight (wifi) and
the KLM Passport app. The revamped check-in machines are simpler to use than the
older ones, have a new look and feel and accept payment by bank card. A KLM Boeing
777-300 hosted the first commercial flight with wireless internet in early April.
Passengers paid access to the internet via their smartphones, laptops or tablets. The
service meets customers growing demand to be online at any place and any time.
KLM was an early adopter of social media as a means to provide service, increase
customer loyalty and develop commercial activities. We have had a Facebook account
since January 2010. In 2011 we were the first European airline to provide 24/7 customer
service via social media. We respond instantly to urgent customer needs via Facebook,
Twitter and VKontakte, a popular Russian Social media platform, and in 2013 we took a
major step by developing Facebook as an even more commercial channel. Through KLM
24/7, we increased the number of languages in which we communicate on Facebook and
Twitter from seven to ten: French, Russian and Norwegian were the newcomers.
KLM has more than 10 million followers on social media worldwide, a milestone that we
passed in summer 2013. With 4 million fans on Facebook we are the largest airline on
Facebook. A survey in August also found that KLM was the most socially devoted brand
on Facebook, measured by number of followers, response time and number and quality
of helpdesks.
In 2013 the SimplyFlying consultancy declared KLM the best airline on social media and
shortly afterwards an online survey by Social Embassy ranked KLM as the best social
media brand in The Netherlands. Our efforts to improve customer service even further
were rewarded in April with the Market Leader Award for the best service via Twitter and
Facebook.
E-commerce
We have identified growth potential for online sales in emerging markets (Brazil, China,
Southeast Asia). We are therefore setting up more digital acquisition channels for these
markets. We are permanently working on improving our applications. Our mobile first
strategy requires us to develop all our digital products and services for use on mobile
devices: smartphones, tablets and laptops.
Annual report 2013
23
In 2013 we adapted our online content and marketing and sales campaigns for use on all
devices (including desktop computers).
KLM is also innovative in the field of E-commerce. One of the most recently launched
services is Wannagives, a good example of listening to the customer. In response to
demand highlighted on social media, KLM developed a service to surprise friends and
family on board with a gift. @KLM_LocalEyes is an initiative to inform passengers about
their destinations. On the new Twitter account @KLM_LocalEyes, local KLM staff tweet
weekly tips about their cities. The free KLM Passport app enables travelers to compile a
trip report using their own photographs and films. They can then share their reports on
Facebook and by e-mail.
In March 2013 we introduced a new app for customers to provide feedback on KLMS
service and ground process. We are increasing the involvement of the customer in the
process at the airport so that we can improve it where necessary.
A completely new venture in KLMS customer loyalty program is a strategy game,
Aviation Empire, in which gamers play the part of airline executives and take decisions on
fleet investments and new destinations. The game was launched on July 1. It is much
more than amusement. It enables us to build up and strengthen customer relations. The
goal of 100,000 users set for the end of 2013 was passed just a few weeks after the
games introduction.
Customer appreciation
The customers appreciation of our services was reflected in the receipt of several
awards. In May we received five Freddie Awards for the best loyalty program and in July
SkyTrax rated KLM a four-star airline for its product offer and service delivery. It has
placed us in a very select group of airlines. SkyTrax also conferred a second consecutive
award on us for the Best Airline Staff Service in Europe. The award was based on the
opinions of frequent travelers, those who are in the best position to make comparisons.
KLM also won an E-commerce award for the best website performance.
Fleet
Investments in the fleet are essential to every modern airline. New aircraft are more
comfortable and the engines are quieter, more economical and cleaner. In our case, they
are bringing us closer to our social ambitions and increasing our competitiveness. For
KLM, fleet renewal is a continuous process.
Annual report 2013
24
The preparations for the introduction of the Boeing 787 have started. In addition AIR
FRANCE KLM Group placed an order for 25 Airbus 350s in June this year.
As well as adding new aircraft to the fleet, we also invested in renewing the existing fleet
and modernizing our services and products, for example by introducing the new World
Business Class. A significant change was the redesign of the World Business Class with
new full flat reclining seats that meet the passengers wishes for comfort and privacy.
Dutch designer Hella Jongerius designed the interior with new carpets, new wall
decorations, curtains, cushions and blankets. The design is both innovative and
sustainable, partly because old KLM uniforms were used for the materials and old carpets
were recycled in accordance with the cradle-to-cradle principle.
Product diversification more options for the customers was also introduced on the
KLM Cityhopper fleet with Economy Comfort. With the introduction of the slim seat,
passengers are given more legroom.
Operations
The most important categories of the key performance indicators of KLMs operations are
(I) service, (II) completion, (III) on-time performance and (IV) baggage. Operationally,
2013 was a good year, better than last years performance, since 14 out of 17
operational targets were met. We met our targets on long haul and short haul
punctuality. Arrival punctuality on both short-haul and long-haul flights exceeded that of
our competitors. The same is true for our short-haul departure punctuality. Our long-haul
departure punctuality is at target and brings us to a top two position compared to our
competitors. Also our targets on completion were realized and we improved our
performance on baggage. Initiatives to make operational processes and operational
support more reliable and more efficient are key to improving performance and reducing
unit costs. Within the scope of the Flight Plan 2013 KLM took several such initiatives
during the year.
Flight Plan 2013
The Flight Plan 2013, being a comprehensive, single page summary of the strategy we
want to follow, has proven to be a useful tool that helps all colleagues within the
Passenger Business operations to set and monitor priorities. The flight plan concentrates
objectives and priorities around five themes being (I) Customer & Product, (II) Network
& Fleet, (III) Operations, (IV) People & Organization and (V) Finance. Looking back we
conclude that almost all our ambitions are accomplished.
Annual report 2013
25
Hereunder we name a few important projects we made progress on:
Higher seat density
To allow more sales we fitted six additional seats in each of our 24 Boeing 737-800 by
removing the coatrooms and removal of the side galleys. Despite the higher seat density
the load factor increased.
Shorter turnaround times
By having all departments concerned meticulously analyze the entire handling process
(catering, cleaning and crew boarding) of the Fokker 70, Embraer 190 and Boeing 737,
we cut turnaround times by five to fifteen minutes depending on aircraft type. The
aircraft can now fly more hours and be more productive. The input of our staff was the
key to this successful reduction in turnaround time. By involving concerned staff in the
design of the new processes, innovative and creative solutions were found.
The trial with smart boarding involves an innovative system that speeds up and simplifies
the boarding process and thus reduce turnaround time by issuing sequence numbers to
passengers at the gate. Depending on satisfaction of our customer as well as the
operational improvements in the processes, we will decide whether we will roll out the
system in 2015.
Seasonality
Also as part of Transform 2015 / Securing our Future we looked for creative ways to
break through the traditional patterns of seasonality. The airline industry, and thus KLM,
has different result patterns depending on the season. To some degree, we have already
responded to this by planning network and maintenance programs during low season.
But there are still parts of our operational system that are spread evenly over the year,
which is expensive.
During the year, a multidisciplinary team set out constructive
solutions that will break the patterns and will lead to improvement of the financial
results.
Regional Jet Center
In 2012 we started the transfer of maintenance activities of the Embraer 190 from a third
party maintenance supplier to Martinair Regional Jet Center. In 2013 the maintenance of
all Embraer aircraft has been transferred. A very challenging operation, because it had to
be performed in as short a time as possible, without compromising on quality in any way.
Annual report 2013
26
The Regional Jet Center focusses on being a learning and innovative organization in an
environment of heavy competition.
Emergency Management
Alignment of the Emergency Management Procedures of Air France, Delta and KLM is in
full progress. Training and introduction of the aligned Local Emergency Response Action
Plans has been completed worldwide. An audit performed on this process has been
executed with positive recommendations.
Steering Scenarios
Disruption of operations in winter due to snow and icing conditions is a continuous focus
area. During winter 2012 we introduced a scenario based methodology in case of
expected operational disruptions. A poor weather forecast of three days in advance
activates different processes, in order to be prepared for a disrupted day in which the airor airport capacity is reduced. Pro-active measures enable us to make the most efficient
and customer focused decisions. Passengers can be informed pro-actively on their change
in schedule due to weather conditions. Results are very positive and further development
of this scenario based methodology is in progress.
Implement new tools / systems
The introduction of our new passenger and baggage handling system Alta Departure
Control Customer Management at Schiphol was an important event. It handled its first
flight, to So Paulo, on October 1. The system will be rolled out for all flights in the
course of 2014. The benefit in the longer term will be more interaction with passengers,
which will in turn enable us to offer more targeted products and services. Our
compliments go to the staff who put great effort in the implementation of the new system
that leads to significant changes in the operational processes.
The successful implementation of Icrew (planning and rostering tool for cockpit- and
cabin crew) in 2012 was followed by introduction of Milord Sirocco KLM, a joint tool of Air
France and KLM for use in the front office of the Operations Control Center for day of
operations network steering.
70MB project
A joint project carried out by KLM and Schiphol is "70MB" (70 million bags), a redesign
and extension of the baggage system so that many more bags can be handled now and
Annual report 2013
27
in the future. In 2013 the new system with many innovative features was put into
operations.
In spite of two major baggage disruptions at Schiphol that have put the performance
under pressure the number of bags (per 1000 pieces) that do not travel with their owner
was decreased from 70 in the year 2012 to 25 in the year 2013.
SkyPriority audit
In May, SkyTeam, the alliance between KLM and 18 other airlines, subjected KLM to a
SkyPriority audit. The audit determines whether SkyTeam members carry out SkyPriority
(faster handling of SkyTeam members) promptly and correctly. SkyTeam examines the
check-in, baggage drop-off, security control, boarding, etc. We met all the standards set
by SkyTeam, further proof of our quality and efficiency.
Ipad on board
We improved our efficiency by issuing iPads to cabin and cockpit crew. Crew members
can use the information in the iPad apps to respond more effectively to customer wishes.
The information in the tablets will allow our crew to inform customers about connecting
flights or last-minute operational changes. The Ipads also allows the crew to sell
additional products and to make passengers join the Flying Blue program on the spot.
Cargo
The economic climate had more impact on the cargo market than on the passenger
market. Conditions on the cargo market were dominated by overcapacity and pressure on
prices. A slump in imports and exports has had an immediate impact on the sector.
Other factors that affected the cargo market in 2013 were the shift from air to sea
freight, the global increase in passenger aircraft with greater belly (freight) capacity and
an increase in the local production of goods. They were offset to some extent by the
growth of E-commerce and stability in the regions in which KLM operates. On balance,
Cargo incurred an operating loss in 2013 of EUR 68 million, on transport revenues of
EUR 1,537 million, versus an operating loss of EUR 78 million in 2012.
Although we turned in a loss, we have improved our result and we have done what we
set out to do: take a firm grip on costs, so firm in fact that costs fell more sharply than
capacity in 2013.
Annual report 2013
28
Phasing out freighters

Unit cost was 6.3 percent lower in 2013. The improvement was brought about by
relatively stable fuel prices and a combination of a wide range of activities, chief among
them being the decrease of the number of freighters in operation: a MD-11 was returned
to the lessor, a Boeing 747 was leased to Etihad and another Boeing 747 is now
operating in the joint venture with Kenya Airways. Slightly more cargo was carried in the
bellies and combi aircraft. On the whole capacity declined with 3%.
To supplement the Transform 2015 / Securing our Future measures, we have decided to
phase out another two freighters in 2014. Further, we lower our unit cost by continuously
investing in IT to reduce process costs.
Integration of KLM Cargo and Martinair Cargo
AIR FRANCE KLM Martinair Cargo took the next step in the integration of Martinair Cargo
and KLM Cargo during the year. We further merged the two business units. The
integration is now almost complete. The integration has been including the introduction
of a single Air Waybill since May 1.
New services
We have successfully developed two new products for its customers in 2013. The
Secure product enables cargo customers to have their shipments checked for the
presence of explosives and then secured for further handling. Stricter regulations have
prohibited certain customer groups from delivering their own secure cargo to the airport.
We have assumed this task from these customers. We secure the cargo by means of an
innovative and certified procedure. The second product is a new temperature and
climate-controlled zone of 15-25C to handle and transport pharmaceutical products. To
guarantee this temperature throughout the supply chain, we built a separate cell at
Schiphol. There was a great deal of demand for this new service, which induced more
demand for the other cooling services as well. Both new products were well received in
the market.
The iPhone app introduced in 2012 to track cargo proved a success in 2013, as did the
new cargo web site. The site includes a tool for customers to book their shipments online.
Annual report 2013
29
Cargo Customer satisfaction increased in 2013 compared to 2012. Customers appreciate

our customer service, sales and network (high score, our strength). They indicated also
that we can further improve on operational performance, which will be a 2014 business
priority.
We took an innovative approach to improve its environmental performance. We
introduced nets for cargo pallets that were 50 percent lighter but much stronger than the
old ones. Also working with electrical trucks on the aprons was introduced.
Stable partners are of strategic importance in the air cargo sector. KLM decided to
intensify its cargo cooperation with Etihad and leased a freighter to Etihad (a Boeing 747,
including crew) profiting from the expansion and refinement of Etihads cargo network.
With Delta Airlines we agreed to drastically intensify our transatlantic cooperation in the
fields of Sales, Pricing and Revenue Management and Operations. Implementation of first
steps has started in 2014. Full implementation will be realized in 2016.
The three-year safety business plan represented a breakthrough with respect to the
safety culture. The safety plan includes a two-day safety event, the installation of
ergonomic coaches, training and a safety program manager.
Looking to the future, commercial initiatives can be seen in certain segments of the cargo
market, such as pharmacy products, while express and mail services are growing with
the increase in E-commerce.
Engineering & Maintenance
The Engineering & Maintenance Business performed well in 2013. For the second year in
succession we reduced our maintenance costs while retaining our safety and operational
integrity. We introduced a successful internal mobility program, and our Moonshine team
stood out for its innovations in the businesss own workplaces. The team built its own
vehicle, for example, to transport Boeing 737 wheels and brake components, which made
the work easier and improved ergonomic conditions. Two major modification programs
that Engineering & Maintenance worked on in 2013 included the redesign of the World
Business Class of all 22 Boeing 747-400 aircraft and the cabin conversion to increase seat
density in the Boeing 737-800s. In August a start was made with the cabin midlife
upgrade of the Economy Class of the Boeing 777-200s. The upgrade includes new seats,
seat covers, curtains, carpets and wallpaper.
Annual report 2013
30
In January Martinair transferred maintenance of its MD-11s to Engineering & Maintenance

and in July Engineering & Maintenance concluded a maintenance and inventory
management agreement with Royal Brunei Airlines for the components of five Boeing
787-800s. The AIR FRANCE KLM Group made several major investments for Engineering
& Maintenance to carry out maintenance for external customers.
Proof of the business high standards was provided by the Performance Excellence Award
that Boeings Component Services department conferred to Engineering & Maintenance in
recognition of its excellent work in 2012. Boeing praised the punctuality of deliveries and
the quality of the repairs performed.
On balance, Engineering & Maintenance achieved an operating income in 2013 of
EUR 29 million, and revenues of EUR 518 million on third parties and work performed for
Air France.
transavia.com
In 2013 transavia.com reported an operating loss of EUR 18 million on transport
revenues of EUR 724 million.
transavia.com, a wholly owned subsidiary of KLM, continued to roll out its strategy and
made progress in productivity, efficiency and cost reduction, creating the base for further
growth in the "low fare plus" segment, in both The Netherlands and France.
transavia.com maintained its leading position in the very competitive leisure market. It
was a challenging year with headwind from the economic crisis in Europe, the unstable
political situation in Egypt and bankruptcies in the tour operator market. Despite these
difficult circumstances, passenger growth was realized in the Dutch home market,
particularly on scheduled services. The position at the regional airports of Eindhoven and
Rotterdam was enhanced, in line with growing market demand for regional services.
The focus was mainly on destinations for a city or business trip and short break holidays.
The imbalance between summer and winter capacity was further decreased by the
success of the new winter sun destinations and by flying city destinations the whole year
round.
Annual report 2013
31
transavia.com is investing in a new future proof IT environment to align and improve the
customer experience and the internal operational processes. This enables the airline to
benefit optimally from transavia.coms distinctive "low fare with care" approach: offering
a typical transavia.com service at sharp, basic prices with the freedom to select a wide
range of additional paid services. The new systems enable the organization to serve all
customers, scheduled and charter, with the same products and thus achieve lower cost
levels and a consistent service.
transavia.com generated more synergy with KLM and expanded the transfer traffic by
introducing codeshares of KLM on the transavia.com flights to 25 destinations.
The Dutch airline shares business model with transavia.com France and intensified the
cooperation in order to support the expansion of the low fare airline in the French
market. Both companies are combining their efforts in inbound markets to increase the
proportion of foreign customers.
For the coming years the way forward is profitable growth, resulting in an extended focus
on the two home markets as the leading low cost carrier, but also, more offensively, a
broader view on foreign markets and passenger audience.
Annual report 2013
32
Safety
Safety is of vital importance for both our customers and employees. Sustaining our
license to operate depends on maintaining the safety and reliability of our operations.
To achieve our ambition to be a leader in aviation safety, we manage safety through our
risk and performance based Safety Management System (SMS). We actively look for the
unknown, try to see what is hidden and control the outcome of that knowledge. Our SMS
includes all aspects of operational, occupational and environmental safety and security
and enables us to make risk based decisions at all levels in the organization. We carefully
identify risks and put mitigating measures in place to prevent those risks resulting in
incidents or even accidents.
Our main objective is to have zero accidents and to minimize incidents. In 2013
operational safety goals were met. We succeeded to decrease the number of high risk
occurrences, even though the standards were raised in 2012.
However, we have not yet achieved our goals regarding occupational safety. Sadly, in
2013 a fatal road accident occurred on Schiphol Airside. The accident was investigated
thoroughly in close co-operation with authorities.
To substantially improve our occupational safety performance, we will continue our
efforts on this subject. Occupational safety will be integrated more and more with
operational safety. We endeavor to have positive results from this program in 2014.
Furthermore, the new way of integrated safety management was laid down in a revised
safety management manual. Besides a clear corporate governance structure and
procedures for safety management, it also includes a redesign of our risk assessment
process. Our risk assessment matrix now supports integrated risk based decision making
regarding seven business concerns: people, environment, operations, compliance,
reputation, security and assets. Reactive assessment of incidents is possible, but also
proactive and predictive assessment: the new matrix can be used for risk assessment of
hazards, incidents and intended changes.
As our prime method for proactive risk management we started to use the BowTiemodel. For our operational risk register we identified the key top events for KLM,
including all their preventive and recovery barriers.
Annual report 2013
33
The safety of our operations depends not only on a good SMS, but also on a beneficial
safety culture, stimulating our employees to improve our safety performance. This is
supported by our five safety principles, which we have integrated in our safety policy:
Work Safely: if an employee is convinced that the task assigned to him cannot be
performed without compromising safety, he or she is expected not to perform this
task and inform his management;
Stick to the rules: every KLM employee has the responsibility to contribute to the
solutions to safety problems by complying with laws, regulations and procedures;
Report unsafe situations: every KLM employee has the responsibility to identify and
alert each other and management to potential hazards and threats, not only in their
own job but also in cross-functional relationships;
Help and challenge each other: all KLM employees are expected to help, support and
challenge each other about safety when performing their work;
Be fit to work: employees have the responsibility to be physically, medically and

mentally fit when performing their work.
In 2013 the KLM Safety Culture Program continued to strengthen this culture among our
employees and subcontractors.
Annual report 2013
34
Staff
KLM was declared one of the three coolest brands in The Netherlands at the end of 2012.
In 2013 a survey conducted by Effectory and Intermediair proclaimed us the best
employer in The Netherlands in the category of companies with more than 1,000
employees. Our staff gave us a score of 8.9 out of 10.
Apart from best employer, social professional network LinkedIn found KLM to be the fifth
most popular employer in 2013. This underscores our efforts to foster and develop good
employment practices, which was also supported by the results of our Employee
Engagement Monitor. Being the third largest corporate employer in The Netherlands with
more than 30,000 employees based in The Netherlands, we recognize the impact that
KLM can have and we are dedicated to fulfilling that role in every respect.
Social Rights and Ethics Charter
An important guide for all our personnel is our new Social Rights and Ethics Charter,
which the new Board of the AIR FRANCE KLM Group signed on July 15, 2013. The
previous version dated back to 2006. The charter covers not only good employment
practices, it also sets out the principles of the AIR FRANCE KLM Group's corporate social
responsibility in general.
An important theme of the charter is (gender) diversity, which received special attention
in 2013. KLM recognizes the importance of diversity: we are convinced that diversity will
be a catalyst for creativity, flexibility and productivity and will enable us to use the full
potential of our labor population. Improvements in this domain are possible and desired.
We will therefore give the diversity policy and the associated diversity program within
KLM even more priority in 2014. In 2013 the decision was already made to create a
diversity council, presided by the CEO, to promote and co-ordinate new diversity
initiatives.
Works Council
KLMS new Works Council was installed on May 31. KLMS employees voted for the
candidate of their choice in the spring. For the first time, the ballot was entirely digital.
The "turnout" was high: 60%.
The Works Council handled nearly 40 requests for advice and approval in 2013. The most
important ones were the requests for advice on the new structure of the AIR FRANCE
Annual report 2013
35
KLM Group and of KLM itself. Upon its inauguration, the Council declared it would
"continue to follow the line in cooperation with management to keep the KLM family
together in these challenging times."
Health policy
We made changes to our health policy in 2013. One of the results was a multi-year plan
for the next three years and an action plan for 2014. The action plans will make clear
which projects regarding health and safety KLM will work on in 2014. The new policy
targets not only sickness absenteeism but specifically focusses on keeping KLM
employees healthy and fit. We will step up our preventive measures by investing in both
working conditions and health promotion. The Works Council approved the multiyear plan
and the action plan in December.
Commitment
We listen closely not only to our customers but also to our people. Using their know-how
and skills creates innovative ideas and cuts costs, as demonstrated by such initiatives as
the Young KLM Round Table, smart boarding and the commitment shown by staff in
several departments to reduce aircraft turnaround times.
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36
Annual report 2013
37
Fleet development
KLM Group continued its fleet renewal program in financial year 2013. Fleet renewal
raises the quality of service we offer to our customers and enhances the efficiency of our
operations.
During financial year 2013, KLM took delivery of 7 new aircraft: one Boeing 777-300ER
and two Airbus A330 (one -200 and one -300) entered the long haul fleet. Two Boeing
737-800 and two Embraer 190 were added to the fleet. All these aircraft fit perfectly in
the network, are more fuel-efficient, require less maintenance and are quieter. Also the
preparations for the introduction of the Boeing 787 have started.
The contract with Airbus for the A350XWB concerns twenty-five firm positions and
twenty-five options. The firm positions are split between KLM and Air France and 7
positions are allocated to KLM. The first A350 is planned to enter into services within KLM
in 2019.
In total, 4 aircraft left the fleet in 2013. KLM Group phased out two MD-11 passenger
aircraft, one Boeing 737-700 was phased out and one Boeing 737-800 was subleased to
Transavia France.
Annual report 2013
38
Fleet composition KLM Group

Included in balance sheet
Average
age in
years *
Owned
**
Finance Operating
leases leases ***
Total
Consolidated fleet as at December 31, 2013

Boeing 747-400 Passenger
Boeing 747-400 Combi
Boeing 747-400 ER Freighter
Boeing 747-400 BC Freighter
Boeing 777-300 ER
Boeing 777-200 ER
MD-11
MD-11 Freighter
Airbus A330-300
Airbus A330-200
Boeing 737-900
Boeing 737-800
Boeing 737-700
Embraer 190
Fokker 70
Training aircraft
wide body
wide body
wide body
wide body
wide body
wide body
wide body
wide body
wide body
wide body
narrow body
narrow body
narrow body
regional
regional
Total consolidated fleet
17.7
20.2
10.5
1
14
1
1
3
5
1
3.4
9.2
19.6
17.8
3
3
7.8
10.9
9.9
5.8
4.1
17.9
6
2
Excluding operating leases and training aircraft. The average age including operating leases is 10.5 years
**
Excluding 1 Boeing 737-800 (subleased) and 1 MD-11 not in operation as per December 31, 2013
6
2
10
9
13
1
4
6
3
29
16
11
62
85
26
4
12.2
8
6
1
2
59
7
15
3
1
8
15
4
6
4
12
5
45
27
24
26
4
206
*** Excluding 2 Boeing 747-400BCF and 1 Boeing 747-400ERF (subleased) not in operation as per December 31, 2013
Annual report 2013
39
Risks and risk management

General
The airline industry can be characterised as being a cyclical, capital and labor intensive
business, facing a high level of fixed cost and operating with relatively small margins. In
addition, the airline industry has to deal with strong fluctuating oil prices and increasing
laws and regulations, for instance in the areas of environment, (flight) security and
passengers rights.
This chapter focuses on the risks, which KLM is facing, including the management and
monitoring of these risks. A distinction is made between strategic, operational and
financial risks. Strategic risks are related to KLMs strategic choices, operational risks are
directly related to operational activities and financial risks are related to the financial and
markets developments. The financial risks are elaborated in the section Financial risk
management in the notes included in the consolidated financial statements.
Overall risks of AIR FRANCE KLM are explained in relevant parts of the AIR FRANCE KLM
financial disclosure reporting. These parts have a strong connection with this section, in
which basically, the most important KLM risks are discussed. These risks can have an
impact on KLMs brand, reputation, profitability, liquidity and access to capital markets.
Risk management process
KLM is exposed to general risks associated with air transport and has consequently
implemented a system to identify, monitor and control/manage risks. Strategic risk
mapping and operational risk mapping processes have been established by all the
relevant entities, supervised by Internal Audit & Internal Control. These risk maps are
regularly updated and consolidated by KLM.
Every three months, KLM entities update the overview of their major operational risks
including market risks by indicating the risk itself, the probability it will occur and its
potential financial impact. These risks are discussed within the management teams with
ownership of the risks. Both specific risks to each entity and transverse risks potentially
affecting the whole Group are the subject of reporting. For each of the reported risks,
members of the KLM Executive Committee are responsible for reviewing the measures
implemented to control these risks. On a quarterly basis, a presentation on the most
significant operational and financial risks is made by Internal Audit & Internal Control and
Annual report 2013
40
presented to the KLM Executive Committee and twice a year to the KLM Audit Committee
of the Supervisory Board.
The AIR FRANCE KLM Group Strategic Framework determines the strategic risks
(competition, economic growth, etc.) as well as the related action plans within the
context of its work to establish the AIR FRANCE KLM Groups strategy. These risks and
action plans are the subject of a presentation and are discussed by the AIR FRANCE KLM
Group Executive Committee.
Internal Audit & Internal Control facilitates risk management
Audit Committee
KLM ExCom
Monitoring of KLM risks
Management of the business line

and subsidiaries risks
The risk management process complies with international regulatory standards including
the European Union 8th Directive.
Monitoring
AIR FRANCE KLM is continuously paying additional attention on financial reporting, based
on the internal control framework for financial reporting. The existing risk management
system supports this additional attention and contributes to fulfil the requirements of the
Dutch Corporate Governance principles.
Annual report 2013
41
A yearly internal process of issuing a Document of Representation (DoR) is used to

facilitate in the internal accountability process.
In its DoR, business management confirms to the Board of Managing Directors, the
reliability of the financial and other figures they have submitted and if control procedures
were applied. At the same time, business management acknowledges and certifies that it
is responsible:
To report transparently the outcomes of its risk management process;
To maintain a reliable internal control framework in general (including the Companywide controls) and for financial reporting in particular;
To report open control issues and the measures to monitor and to mitigate the risks
and related consequences of these control issues, and
To report that there is no knowledge of any undisclosed material fraud or suspected

fraud.
KLM fraud policy

The KLM Executive Committee adopted in 2011 a new fraud policy which better clarifies
and aligns the already existing fraud prevention and detection procedures and
responsibilities within the organization and structures the cooperation between KLM
Internal Audit & Internal Control and KLM Security Services. With this fraud policy, KLM is
mitigating the risk of intentional act designed to deceive or mislead others mainly to
obtain unjust or illegal advantage to the detriment of KLM.
To support the implementation and maintenance of this fraud policy a Company-wide
fraud table has been established to support the awareness and identification of fraud
risks.
During the year, as part of reporting on compliance to the Board of Managing Directors
and Supervisory Board, a more comprehensive reporting on fraud related cases and their
potential financial impact has been introduced.
Annual report 2013
42
Risk factors and their management

Risks relating to the air transport activity
Risks linked to competition from other air and rail transport operators
The air transport industry is extremely competitive. The liberalisation of the European
market on April 1, 1997, the resulting competition between carriers and the increasing
volumes have led to a reduction in airfares.
The EU-US Air Traffic Agreement has been in force since end-March 2008 meaning that
European airlines are authorised to operate flights to any airport in the United States
from any European airport. In this timeframe KLM has extended its cooperation within
the SkyTeam alliance, particularly within the framework of the implementation of a transAtlantic joint venture with the partners Air France, Alitalia and Delta Air Lines.
On its short and medium-haul flights to and from The Netherlands, the Company also
competes with alternative means of transportation. In particular, the high-speed rail
network in Europe competes directly with KLM flights in Europe. The competition is
currently limited, but a substantial extension of high-speed rail networks in Europe may
have a negative impact on the Companys activity and financial results. KLM also faces
competition from low-cost airlines for European point-to-point traffic. With leisure travel
markets reaching saturation, these airlines are shifting their focus to expand in the
business travel market; this will sustain the general downward pressure on airfares in
Europe.
On its long-haul flights the Company competes, within the boundaries of governmental
air transport agreements, with a multitude of airlines. Some low-fare airlines are
establishing longer haul point-to-point operations, US carriers have consolidated and are
bigger and stronger than ever and non-Western world carriers are rapidly expanding.
Especially, non-EU airlines are operating under very different regulatory- and state aid
regimes that allow them to compete successfully in the global market and with lower cost
bases. These carriers are actively taking positions in the European airline market.
The Company also competes with alternatives to travel, such as telecommunications.
Especially high quality videoconferencing is becoming mainstream technology and, in
part, a viable replacement for physical presence. But as these substitutes also facilitate
Annual report 2013
43
the expansion of global business the net effect does not necessarily be detrimental to air
travel.
To respond to the competition from other airlines or railway networks, the Company
constantly adapts its network strategy, capacity and commercial offers. Furthermore, the
Company seeks opportunities in mutually reinforcing partnerships, such as the highspeed air-rail link with Brussels and Antwerp, and the various airline partnerships
(codeshares, joint ventures, alliances). The Company regularly raises with the Dutch and
European authorities the need to establish and maintain fair competition regulations.
Risks linked to the seasonal nature of the air transport industry
The air transport industry is seasonal, with demand weakest during the winter months,
leading to a too high cost base in the winter, mitigation, temporary personnel in peaks
and projects to reduce seasonality.
Risks linked to the cyclical nature of the air transport industry
Local, regional and international economic conditions can have an impact on the
Companys activities and, hence, its financial results. Periods of crisis are liable to affect
demand for transportation, both for leisure and business travel. Furthermore, during such
periods, the Company may have to take delivery of new aircraft or be unable to sell
aircraft not in use under acceptable financial conditions. The Company monitors demand
closely so as to adjust capacity while reinforcing the flexibility of the fleet. (An example is
the accelerated phase out of the MD-11 passenger aircraft, to be out of service as of the
winter 2014-2015.)
Risks linked to the air cargo market
The air cargo market is characterized by structural excess capacity resulting from a low
growth in demand and the influx on new freighter aircraft, while old freighters slowly
retire, as well as a steep growth in belly capacity due to the strong growth of the number
of wide body passenger aircraft worldwide. As a result yield and unit revenues are
structurally under pressure. Also alternative modes of transport, particularly sea
transport by large container vessels, put pressure on air cargo volumes and yields.
Annual report 2013
44
Risks linked to terrorist attacks, the threat of attacks, geopolitical instability

(threats of) epidemics
Any terrorist attack, the threat of an attack, or a military action has a negative effect on
the revenues. This negative effect is notably due to a decrease in demand and to an
increase of insurance and security cost. Also an epidemic or the perception that an
epidemic could occur, can have a negative impact on the Companys passenger traffic.
Since early 2011, the geopolitical situation resulting from political problems in some
Arab, Asian and African countries had, and still has, a significant impact on air transport
activity.
The Company has developed a security management system, contingency plans and
procedures enabling it to adapt to changing environments to ensure that it can respond
effectively to different situations, such as epidemic, geopolitical or other types of events
that can occur. The aim of these plans is the effective protection of passengers and staff,
operational and service continuity and the preservation of the long-term viability of the
Companys businesses. These plans are regularly evaluated to take into account the
lessons learnt from events experienced.
More generally, in terms of safety and security, KLM complies with European and
international regulations and submits regular reports to the national authorities of the
measures and procedures deployed.
Risks
linked
to
changes
in
international,
national or regional
laws
and
regulations
Air transport activities remain highly regulated, particularly with regard to the allocation
of traffic rights and time slots and the conditions relating to operations (such as:
standards on safety, aircraft noise, CO2 emissions and airport access). Within this
context, the community institutions notably decide on the regulations which may be
restrictive for airlines and are liable to have a significant organisational and/or financial
impact.
In March 2011, the European Commission published its White Paper entitled Roadmap to
a Single European Transport Area, which emphasises the need to reduce the transport
sectors impact on the environment while avoiding any unnecessary constraints on its
development: curbing mobility is not an option.
Annual report 2013
45
The report highlights various initiatives which are intertwined with KLMs ambitions, such
as developing a market for bio-fuels, stimulating innovation and pushing for a Single
European Sky. The White Paper also, however, envisages introducing a tax on air
transportation, levying VAT on international flights, stepping up initiatives in the
passenger rights area, pursuing a pro-active policy on rail development and reviewing the
regulation governing the allocation of time slots in the European platforms. Some of
these initiatives, such as a revision of passenger rights legislation, have meanwhile
materialised.
The European Commissions ambitions for the year to come are incorporated in its
working program for 2014, labeling the final year of its tenure as a year of delivery and
implementation. Implementation of the revision of the EU Emissions Trading System for
aviation will be one of the European Commissions key priorities. Such initiatives have the
potential to increase the Companys operating expenses or reduce its revenues.
Moreover, they potentially expose the Company to retaliatory measures.
KLM, in close coordination with Air France, actively defends its positions towards the
Dutch government and European institutions, both directly and through industry bodies
such as the International Air Transport Association (IATA) and the Association of
European Airlines (AEA), regarding both changes in European and national regulations
and a reasonable and balanced allocation of traffic rights to non-European airlines.
On a national level, the Dutch government continued the implementation of the air
transport policy (Luchtvaartnota) which was adopted by parliament in 2011, and which
has the mainport function of Amsterdam Airport Schiphol and the essential role of the
network of KLM and partners at its core.
The government that was installed in 2012 asserted that Amsterdam Airport Schiphol is
of major importance for the Dutch economy and will therefore be allowed to continue to
grow.
For KLM it is important to monitor that implementation of these laws and regulations are
not leading to a distortion of the level playing field in the airline industry.
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46
Risks of loss of flight slots or lack of access to flight slots

Due to the congestion at major European airports, all air carriers must obtain airport
slots, which are allocated in accordance with the terms and conditions defined in
Regulation 95/93 issued by the EC Council of Ministers on January 18, 1993. Pursuant to
this regulation, at least 80 percent of the airport slots held by air carriers must be used
during the period for which they have been allocated. Unused slots will be lost by this
carrier and transferred into a pool. Any loss of flight slots or lack of access to flight slots
due to airport saturation could have an impact in terms of market share, results or even
development.
Given the 80/20 utilisation rule applying to each pair of airport slots for the duration of
the season concerned, KLM manages this risk at a preventive and operational level.
Risks linked to the consumer compensation regulations
Passenger rights in the European Union are defined by regulations. One of them,
Regulation 261/2004, applies to all flights, whether scheduled or not, departing from an
airport located in a Member State of the European Union.
This regulation establishes common rules for compensation, uniform enforcement and
assistance on denied boarding or substantial delay in embarkation, flight cancellation or
class downgrading. However, the interpretation of this regulation differs per jurisdiction.
The European Commission therefore published last year (13 March 2013) its proposal to
amend this Regulation 261/2004. The new Regulation is currently expected to come into
force early 2015, which timetable is subject to further change depending on the degree of
agreement that can be reached at European Parliament and Council level.
Also outside Europe, Air Passenger Rights are in effect which might have as a
consequence that conflicts arise between the different applicable legal consumer
protection systems.
KLM supports a global standardization of passenger rights, also in the light of the
competitive position of EU carriers.
Annual report 2013
47
Risks relating to the environment

The air transport industry is subject to numerous environmental laws and regulations
such as laws on aircraft noise and engine emissions, the use of dangerous substances
and the treatment of waste and contaminated sites. Over the last few years, the Dutch,
European and US authorities have adopted various measures, notably regarding noise
pollution and the performance of aircraft, introducing taxes on air transport companies
and obligations for them to ensure the compliance of their operations.
The Dutch Aviation Act has a separate chapter relating to Amsterdam Airport Schiphol
including environmental regulations covering emissions, noise and security.
In December 2008, the European Commission decided to include air transportation in the
Emissions Trading Scheme (EU ETS)1. The directive is effective as of January 2012.
Following strong international objectives the EU institutions in March 2013 decided to
temporarily limit ETS. The European directive applies now to all European and nonEuropean airlines flying within Europe.
Consistent with the proposals by the aviation sector for an overall sectorial approach, a
global response looks to be taking shape. Within the ICAO framework, in the context of
the resolution in the last assembly (October 2013), it will result in an ICAO proposition at
the assembly of 2016. Currently the EU institutions are considering a European
Commission proposal for revision of ETS for aviation so as to align the EU approach with
the ICAO resolution.
KLMs Group is acting constantly to reduce its fuel consumption and carbon emissions by:
Modernisation of the fleet and engines, improved fuel management, a KLM fuel savings
plan, continuous reductions in weight carried and improved operating procedures;
Cooperating with partners such as the WWF-NL, SkyNRG and corporate customers for
research, development and commercial applications of sustainable biofuels;
Cooperation with the authorities: e.g. on the SESAR project (Single European Sky,
optimization of traffic control) and operating procedures.
KLM also acts with the relevant national, European and international authorities and
bodies and participates in the work of the airline industry (AEA, IATA, ICAO) stimulating
to work on effective solutions for the environment.
1
The principle of the European Emissions Trading Scheme is that each Member State is allocated an annual allotment of CO2 emission
allowances. Each Member State then, in turn, allocates a specific quantity of emission allowances to each relevant company. At the end of every
year, companies must return an amount of emission allowances that is equivalent to the tons of CO2 they have emitted in that year. Depending on
their emissions, they can also purchase or sell allowances to certain markets in the EU. Furthermore, they can earn a limited amount of credits for
their greenhouse gas reduction efforts in developing countries through Clean Development Mechanisms (CDMs).
Annual report 2013
48
The KLM and Martinair flight operations as well as all relevant ground activities in The
Netherlands are also covered by our environmental management system under the ISO
14001 certification. It is planned to extend this certification to other subsidiaries.
Risks linked to the oil price
The fuel bill is the largest cost item for airlines. The volatility in the oil price thus
represents a risk for the air transport industry. In effect, a sharp increase in the oil
price will have a negative impact on the profitability of airlines, particularly if the
economic environment does not enable them to adjust their pricing strategies.
Furthermore, for the European airlines, any appreciation in the US dollar relative to the
euro also results in an increased fuel bill.
AIR FRANCE KLM has a policy in place to manage these risks that are set out in the
section Financial risk management in the notes attached to the consolidated financial
statements.
Annual report 2013
49
Operating risks
Safety and Security
Safety and Security are basic elements of KLM operations and a vital source for customer
satisfaction. KLM is committed to continuously improve the entire safety of its operations.
This is achieved by building upon the best safety and security practices through a
management and working environment of continuous learning and improvement.
Reference is made to the safety section in this annual report.
Airline accident risk
Air transport is heavily regulated by a range of regulatory procedures issued by both
national and international civil aviation authorities. The required compliance with these
regulations is governed through an Air Operator Certificate (AOC), awarded to KLM for an
unlimited period.
Accident risk is inherent to air transport, each AOC holder is required to adopt an
Accident Prevention and Flight Safety program (APFS), which forms an integrated part of
KLMs safety management system. The civil aviation authority carries out a series of
checks on a continuous basis covering these requirements and associated quality system.
In addition to this regulatory framework, the IATA member airlines have defined and
comply with the IATA Operational Safety Audit certification (IOSA) which renewal audit
took place in 2012 for KLM and KLM Cityhopper without any findings. Martinair and
Transavia passed the renewal audit in 2013.
KLM, as a leader in aviation safety, has the ambition to have an industry-leading, risk
and performance based safety management system so that risk based decisions can be
taken at all levels of the Company.
Operational integrity
Operational integrity is one of the essential conditions for success in the aviation
industry. Airline operations are highly sensitive to disruptions. Delays lead to loss of
quality and are costly. KLM has taken a number of initiatives to safeguard its operational
integrity. The Operations Control Centre, where all network-related decisions on the day
of operations are taken, plays a central role.
Annual report 2013
50
To KLM a prerequisite for delivering a high quality service to its customers is good
cooperation with its suppliers. To mitigate the inherent risks of third party processes, the
quality of their operation and well-tuned cooperation between all parties involved is of
utmost importance.
Natural phenomena leading to exceptional situations
Air transport depends on meteorological conditions, which can lead to flight cancellations,
delays and diversions. Generally speaking, the duration of adverse climate conditions
such as heavy fog and heavy (winter) storms tends to be short and their geographical
range limited. Yet, at times they may require the temporary closure of an airport or
airspace and thus can represent a significant cost (repatriation and passenger
accommodation, schedule modifications, diversions, etc.). For instance, the closure of the
airspace for several days, as was the case in April 2010 in Europe following the eruption
of a volcano, had major commercial, human and financial consequences for the airlines
and their passengers. Moreover, the earthquake followed by a tsunami, which caused a
nuclear disaster in Japan in March 2011, also had an important impact. The
unprecedented magnitude of the April 2010 ash cloud phenomenon in particular revealed
how current passenger rights regulations put an imbalanced strain on KLM, requiring the
Company to provide its passengers with accommodation for an infinite number of days.
Within this context, KLM, together with Air France, is lobbying, either directly or through
representative bodies, both the Dutch, French and European authorities to develop robust
crisis management tools and, secondly, to establish more equitable regulations with
regard
to
the
Companys
responsibilities
vis--vis
passengers
in
extraordinary
circumstances.
Risk of the failure of a critical IT system and IT risks
The IT and telecommunications systems are of essential importance for the Companys
day-to-day operations. They comprise the IT applications operated in the data centres
and used through the network of tens of thousands of workstations. The information
these systems contain is threatened increasingly by diverse causes, both from inside and
outside the Company. KLM consistently ensures the allocation of resources required to
withstand the threats, to secure the information and to safeguard the regulatory
compliance and operation of the IT systems.
Dedicated support centres and redundant networks guarantee the accessibility of data
and IT processing in the event of a major incident.
Annual report 2013
51
The access controls to IT applications and to the computer files at each workstation,
together with the control over the data exchanged outside the Company, are governed by
rules that meet international standards.
Campaigns to raise information security awareness of all staff are regularly carried out.
Specialised companies, external auditors and Internal Audit and Internal Control,
comprising IT specialists, a frequently check of the disaster recovery plan and regular
evaluations of the effectiveness of solutions are in place.
Cybercrime
Cybercrime refers to a broad range of different activities relating to the misuse of data,
computer and information systems and to cyberspace for economic, personal or
psychological gain. The high dependency on ICT makes also airlines vulnerable for
cybercrime.
The KLM Cybercrime Coordination Committee, a dedicated Distributed Denial of Service
(DDoS) Taskforce and a dedicated steering committee for other high cybercrime risks
govern the Cybercrime related actions and is improving the awareness of management
and staff regarding this phenomenon.
Risks of food poisoning
The in-flight service policy provides for food and beverage to be served to passengers
during flights. These meals are prepared in catering facilities belonging either to KLM
Group or to independent service providers. As with all food preparation, there is a risk of
food poisoning. In order to limit this, preventive measures have been implemented
requiring suppliers, whether internal or external, to contractually guarantee the respect
of regulatory obligations (granting of the relevant approvals, traceability, and compliancy
to food regulations, etc.).
Furthermore, bacteriological analysis based on random sampling are carried out by
laboratories in accordance with industry standards and audits of compliance are regularly
conducted by third parties at service provider premises.
Annual report 2013
52
Risks linked to the Companys activities

Risks linked to non-compliance with antitrust legislation and compliance in
general
In connection with the exercise of its activities, the Company and its subsidiaries have
been exposed to investigations by authorities alleging breaches of antitrust legislation
and follow-on civil claims.
In 2010, the European Commission imposed fines totaling EUR 799 million on 25
companies in the air freight industry, including KLM, Air France and Martinair. All three
airlines have filed an appeal against the decision with the General Court of the European
Union in Luxemburg in January 2011.
KLM Group, together with Air France, has reinforced its procedures to supplement its
already extensive actions, aimed at preventing breach of antitrust legislation, such as
online training modules, on-site and tailor-made training sessions and poster campaigns.
Furthermore, KLM, considering compliance in general a top priority for the Company, is
further expanding its procedures to secure and monitor compliance with, amongst other,
anti-bribery legislation and the broadening of the scope of its Whistleblower Policy.
Risks linked to the regulatory authorities inquiry into commercial cooperation
agreements between carriers (Alliances)
In January 2012, the European Commission announced that it has opened an
investigation to assess whether the transatlantic joint venture between KLM, Air France,
Alitalia and Delta Air Lines is compatible with EU antitrust legislation. This investigation is
still on-going. The joint venture has been granted antitrust immunity from the US
Department of Transport in 2008.
Risks linked to commitments made by KLM and Air France to the European
Commission
For the European Commission to clear the merger between KLM and Air France, KLM and
Air France had to make a certain number of commitments, notably with regard to the
possibility of making landing and take-off slots available to competitors at certain
airports. The fulfilment of these commitments should not have a material impact on the
activities of KLM and Air France.
Annual report 2013
53
Financing risks
KLM and Air France finance their capital requirements via bank loans using aircraft as
collateral which constitutes an attractive guarantee for lenders, via bilateral unsecured
loans, and by issuing bonds at the holding AIR FRANCE KLM.
Any long-term obstacle to its ability to raise capital would reduce the AIR FRANCE KLM,
KLM and Air France borrowing capability and any difficulty in securing financing under
acceptable conditions could have a negative impact on the AIR FRANCE KLM, KLM and Air
France activities and financial results.
Risks linked to European debt crisis and Euro currency
There is still a risk perception of the Euro as the stability and continuity of the currency
remains under pressure due to the debt crisis in a number of European Union countries.
The Euro is KLMs home market currency and the largest part of revenues and cost are in
this currency. Any change to the European and Monetary Union affecting the value or
abandoning of the Euro, will have a significant impact on KLMs activities and financial
results. The debt crises itself and its impact on banks and financial institutions can have a
significant impact on the borrowing capability of KLM.
Risks linked to labor disruptions
Labor cost account for around a quarter of the operating expenses of KLM. As such, the
level of salaries has an impact on operating results. Any strike or cause for work to be
stopped could have a negative impact on the Companys activity and financial results.
KLM fosters social dialogue and employee agreements among others in order to prevent
the emergence of a conflict.
Risks linked to the implementation of the three-year Transform 2015 / Securing
our Future plan
Within the framework of the priorities set by the AIR FRANCE KLM Board of Directors
on November 9, 2011, the Company launched early 2012 a three-year plan to enable the
generation of EUR 2 billion (KLMs part: EUR 700 million) of free cash flow aimed at
reducing its debt. The achievement of this target also depends on an improvement in the
productivity of all employee categories. Negotiations with the organisations representing
the employees have resulted in new collective labor agreements. Within these
agreements some challenges are still open (for instance a reduction of labor costs of
cabin crew and roster efficiency of ground staff). After the first two years of the
Transform 2015 / Securing our Future plan, all the defined projects are on track.
Annual report 2013
54
Nevertheless, achieving the full objective before the end of 2014 will be an enormous
challenge.
Risks linked to tax losses carry forward
KLM has tax losses carry forward for which deferred tax assets have been recorded.
These tax losses mainly relate to the Dutch KLM fiscal unity and originate from fiscal
losses in the last couple of years.
Deferred tax assets are recognised only to the extent it is probable that future taxable
profits, based on budget and medium term plan, will be available against which the asset
can be utilised in the Dutch KLM fiscal unity.
If these future taxable profits will not
materialise, it could have a significant impact on the recoverability of these deferred tax
assets.
Transfer Pricing
The combination of KLM and Air France requires measures to ensure compliance with tax
legislation including well documented cross border intercompany transactions. Strong
monitoring and mitigating controls have been introduced, such as an AIR FRANCE KLM
guideline and an active monitoring of the arms-length character of the transactions.
Risks linked to pension plans
The Companys main commitments in terms of defined benefit schemes are the three
KLM pension funds for Ground staff, Cockpit crew and Cabin crew. The potential risks are
twofold.
Firstly, under the IAS 19 Revised regulations, as from January 1, 2013, the Company is
exposed to changes in (external) financial parameters (e.g. discount rate for pension
obligations and plan assets, rate of future price inflation) which may result in yearly (non
cash) fluctuations in the profit and loss account and the Companys equity.
In the financial statements the potential volatility is elucidated in the paragraph
Accounting policies for the balance sheet Provisions for employee benefits and note
16 Provisions for employee benefits of the consolidated financial statement.
Secondly if the solvency levels according to Dutch law are below the required levels, KLM
is according to the current financing agreements, obliged to pay recovery premiums. The
period to recover may take 1-3 years up to 15 years depending on the gap with the
Annual report 2013
55
required solvency levels. For 2014 this risk of cash out flow is mitigated given the
improved solvency levels as at December 31, 2013.
Risks linked to the use of third-party services
KLMs activities depend to a certain extent on services provided by third parties, such as
air traffic controllers and airport authorities, and public security officers like aircraft
handling companies, aircraft maintenance companies and fuel supply companies. The
Company also uses sub-contractors which it does not directly control. Any interruption in
the activities of these third parties or any increase in taxes or prices of the services
concerned could have a negative impact on KLM Groups activity and financial results.
In order to secure supplies of goods and services, the contracts signed with third parties
provide,
whenever
possible,
clauses
for
service,
continuity
and
responsibility.
Furthermore, business continuity plans are developed by KLM Groups different operating
entities to ensure the long-term viability of the operations.
Legal risks and arbitration procedures
In connection with the normal exercise of activities, the Company and its subsidiaries are
involved in disputes or subject to monitoring actions or investigations by authorities such
as the Dutch Competition Authority, ACM, which either result in provisions being booked
in the consolidated financial statements or information being included in the notes to the
consolidated financial statements as to the possible liabilities. Reference is made to note
20 Contingent assets and liabilities of the consolidated financial statements.
Insurance coverage
KLM and Air France have pooled their airline risks in the insurance market in order to
capitalise on the scale effect.
Insurance policies taken out by KLM
KLM has taken out an airline insurance policy for its operational risks on behalf of itself,
its subsidiaries and Kenya Airways Ltd. which is to cover damage to aircraft, liability with
regard to passengers and general third-party liability in connection with its activities.
It covers KLMs legal liability up to USD 2.25 billion per event and also includes liability
for damage to third parties caused by acts of terrorism up to an amount of USD 1 billion.
In addition, KLM participates in the payment of claims for damage to its aircraft through
a Protected Cell Company (PCC) whose maximum liability is limited to USD 8 million
annually.
Annual report 2013
56
Lastly, within the framework of its risk management and financing policy designed to
ensure its activities, employees and assets are better safeguarded, KLM has taken out a
number of policies to protect its industrial sites in the event of material damage and,
consequently,
loss
of
income,
property
portfolio
and
activities
ancillary
to
air
transportation, with different levels of cover depending on the capacity available in the
market and on the quantification of risks that can reasonably be anticipated.
Annual report 2013
57
Board and Governance

General
Koninklijke Luchtvaart Maatschappij N.V. (KLM) is a public limited liability company
incorporated under Dutch law. Supervision and management of KLM are structured in
accordance with the two-tier model, meaning a Board of Managing Directors supervised
by a separate Supervisory Board. KLM has been subject to the mitigated structure regime
for large companies since May 2007.
KLMs corporate governance is based on the statutory requirements applicable to limited
companies and on the Companys Articles of Association. Furthermore, KLM has brought
its corporate governance as far as possible in line with generally accepted principles of
good governance, as laid down in the amended Dutch Corporate Governance Code, which
was presented by the Monitoring Committee (Commissie Frijns) in December 2008.
This section considers KLMs corporate governance policy. There have been no material
changes in the Companys governance policy in comparison with financial year 2012.
Shareholder structure
KLMs shareholder structure is outlined below. Depositary receipts of shares carry
beneficial (economic) ownership, but no voting rights on the underlying KLM shares.
AIR FRANCE KLM holds:
All KLM priority shares and a proportion of the common shares, together representing
49% of the voting rights in KLM;
The depositary receipts issued by Stichting Administratiekantoor KLM (SAK I) on

common KLM shares and on the cumulative preference shares A, together
representing 33.16% of the beneficial rights of KLMs nominal share capital;
The
depositary
receipts
issued
by
Stichting
Administratiekantoor
Cumulatief
Preferente Aandelen C (SAK II) on the cumulative preference shares C.

On December 31, 2013, SAK I held 33.16% of the voting rights in KLM on the basis of
common shares and cumulative preference shares A. SAK II holds 11.25% of the voting
rights in KLM. The Dutch State directly holds cumulative preference shares A, which
represents 5.92% of the voting rights.
Annual report 2013
58
AIR FRANCE KLM

Air France and KLM share the same holding Company, AIR FRANCE KLM S.A. The holding
Companys Board of Directors (Conseil dAdministration) has 15 members. The AIR
FRANCE KLM Group Executive Committee among others decides upon issues of a
strategic nature.
Supervisory Board
KLMs Supervisory Board has a duty to supervise the management by the Board of
Managing Directors and the general performance of the Company. It also provides the
Board of Managing Directors with advice. The Supervisory Board has nine members.
The Supervisory Directors fulfil their duties in the interests of the Company, its
stakeholders and its affiliates. Supervisory Directors are appointed and reappointed by
the General Meeting of Shareholders. The KLM Works Council has a legal right of
recommendation for one third of the Supervisory Directors.
Three committees are active within the Supervisory Board: an Audit Committee, a
Remuneration Committee, and a Nomination Committee. All these committees have their
own regulations, which lay down, amongst other things, the committees tasks.
Board of Managing Directors
On December 31, 2013, the Board of Managing Directors has three members. It is
supervised by the Supervisory Board. The Managing Directors are appointed and
dismissed by the General Meeting of Shareholders. The members of the Board of
Managing Directors are appointed for a fixed term of four years. Further information on
the members service agreements is presented in the section Remuneration Policy and
Report. Regardless of the allocation of tasks among its members, the Board of Managing
Directors acts as a single entity with joint responsibility. The Supervisory Board appoints
one of the members of the Board of Managing Directors as President & Chief Executive
Officer and may in addition appoint one or more Managing Directors as Deputy CEO. The
Board of Managing Directors shares its operational management tasks with an Executive
Committee, consisting of the Companys divisional managers.
Annual report 2013
59
General Meeting of Shareholders

A General Meeting of Shareholders may be convened by the Board of Managing Directors,
the President & Chief Executive Officer, the Supervisory Board, three Supervisory
Directors, or the Meeting of Priority Shareholders, each of which has equal power to do
so. KLMs next Annual General Meeting of Shareholders will be held at Schiphol East on
April 23, 2014.
Staff Participation
The Board of Managing Directors, represented by the Bestuurder, meets with the
Companys Works Council on a regular basis. During these meetings, a number of topics
are discussed such as the developments within AIR FRANCE KLM, the Companys strategy
and financial results. The KLM Works Council has 25 members. The KLM Works Council
met on thirteen occasions with management in financial year 2013. Following elections in
April 2013, a new Works Council was installed per May 1, 2013.
At AIR FRANCE KLM level a European Works Council has been installed to jointly
represent KLM and Air France. This Council focuses on subjects concerning the
cooperation between KLM and Air France. The European Works Council met on four
occasions in financial year 2013.
Dutch Act on Management and Supervision
New legislation pertaining to the Act on Management and Supervision has entered into
force on January 1, 2013. The Companys Articles of Association and internal regulations
are compliant with the new Act.
Among other topics, the Act (as laid down in article 2:276 section 2 of the Dutch Civil
Code), contains a guideline for balanced gender diversity in the management board and
supervisory board of a (large) company. At least 30 percent of the positions are to be
held by women and at least 30 percent by men.
As at December 31, 2013, the Supervisory Board of the Company is not composed in
accordance with the gender diversity principle of the Act on Management and
Supervision. The aim is however to increase the number of female (Supervisory) Board
members and to nominate a third female candidate per Annual General Meeting of
Shareholders in 2014, provided that candidates meet the criteria of the profiles of new
Supervisory Board candidates.
Annual report 2013
60
In the course of 2013, the Company has evaluated and revitalized its Diversity Policy,
with the aim to increase over time the number of women in executive positions through
promotion from within the Company. In the event that candidates for new appointments
to the Board of Managing Directors are to be selected, the Supervisory Board will duly
consider the relevant diversity requirements, when searching, selecting and evaluating
the candidates.
Claw Back Act
January 1, 2014, the Claw Back Act on amongst others the adjustment or claw back of
variable
remuneration
awarded
came
into
force.
The
Company will
amend
its
remuneration policy, regulations and agreements in place if and where applicable and
compulsory to include the applicable provisions of the new Act and will as per the Act
include as a topic on the agenda for the Annual General Meeting of Shareholders the
execution of the remuneration policy in light of the Claw Back Act.
Annual report 2013
61
Corporate Governance Code

KLMs Corporate Governance is, insofar as possible, in line with generally accepted
principles of good governance, such as the 2008 Dutch Corporate Governance Code (the
Code). Although KLM as a non-listed Company is not formally obliged to comply with the
Code, it has committed itself to follow the Code voluntarily where possible.
KLM deviates from the best practices described in the Code in a limited number of areas.
These deviations are:
Regulations and other documents are not made available on the Internet. Since the
vast majority of KLM shares are owned by a small group of known shareholders, it
has been decided to provide copies of regulations and other documents upon written
request;
Best practice provision II.2.8 is only implemented in contracts of new external

members of the Board of Managing Directors;
In deviation from best practice provision II.2.11, KLM has integrated the claw back
clause with a maximum term of recovery of three years after the variable
remuneration was awarded. Now that the Claw Back Act has entered into force on
January 1, 2014, this will be amended to five years, in accordance with the Act.
In deviation of best practice provision III.5.13, a limited number of consultants that

can provide advice to the Remuneration Committee of the Supervisory Board, also
provide advice to the Board of Managing Directors. However, in these cases separate
agreements are made in order to create a so-called Chinese wall.
In deviation from best practice provision III.6.5, KLM has not drawn up regulations
governing ownership of and transactions in securities by Board of Managing Directors
or Supervisory Board members, other than securities issued by its AIR FRANCE KLM,
because these are considered to be less relevant for KLM;
During 2013 and in line with best practice provision II.2.6, KLM has introduced a general
Whistleblower Policy, which replaced the Financial Whistleblower Policy.
Internal Regulations
KLM has adopted regulations in respect of the Supervisory Board, the Audit Committee,
the Remuneration Committee, the Nomination Committee, and the Board of Managing
Directors. The Rules of Supervision, the Profile with Code of Conduct for the members of
the Supervisory Board, the Board of Managing Directors Regulations, the Terms of
Reference of the Audit Committee, the Nomination Committee and the Remuneration
Committee, and the rotation schedule, insofar not published in this annual report, may all
Annual report 2013
62
be viewed at the Companys head office. Copies shall be made available to shareholders
on written request to the Company Secretary.
Annual report 2013
63
Report of the Supervisory Board

The supervision of the policies and actions of the Board of Managing Directors of
Koninklijke Luchtvaart Maatschappij is entrusted to the Supervisory Board, which, in the
two-tier corporate structure under Dutch law, is a separate body and fully independent of
the Board of Managing Directors.
Supervision
In fulfillment of its duty to supervise and advise the Companys Board of Managing
Directors, the Supervisory Board met in line with its regular schedule on six occasions
during financial year 2013. The meetings were well attended by the members, with an
attendance score of 98 percent for all meetings combined.
Like the previous years and keeping with usual practice, four of the six meetings were
held shortly after the quarterly close and deliberations during these meetings
concentrated on KLMs (quarterly, semi-annual and annual) financial results. One
meeting was dedicated for discussion of the AIR FRANCE KLM Group Strategic Framework
and one meeting for discussion of the Companys three-year plan (budget, investment
plan and financial plan) and the Internal Audit plan.
2013 was again a challenging year. In an uncertain operating environment, consumer
confidence, in particular in Europe, remained weak. Concerns about the development of
economic growth in Asia increased. Volatile fuel prices and a fluctuating dollar
characterized the industry landscape as well. However, 2013 also is the year in which
signs of recovery became visible and thus hopefully marks the end of the downturn that
started in 2007. Competition remains fierce, not only in Europe from the low cost
carriers; also Middle East carriers increase their capacity especially on routes to / from
Europe, and as such unlock the Far East via their hubs in the Middle East.
The Company successfully continued the execution of its Transform 2015 / Securing Our
Future program and is well on track on achieving its targeted net debt reduction of
EUR 700 million by the end of 2014. The Supervisory Board was regularly informed on
the progress of the program, and as part of these discussions, the Board also discussed
at length the companys liquidity position and balance sheet.
During the annual strategy meeting in September 2013, the Supervisory Board discussed
the AIR FRANCE KLM Group Strategic Framework, including the plans of the businesses,
for the next five years, as well as the financial outlook for the period.
Annual report 2013
64
The Board also discussed the trends in the competitive landscape, feeding the strategic
directions of the Company and AIR FRANCE KLM. Furthermore, ample time was dedicated
to customer and product, as a key corner stone of the strategy for the years to come.
With respect to financing, the Supervisory Board approved the Company providing a
guarantee to AIR FRANCE KLM in connection with its planned capital market transaction,
part of which proceeds are available to KLM. Next to that, the Board discussed and
approved the Companys financing plan, including the financing of new aircraft, as well as
risk and hedging policies.
During the year, the Supervisory Board was kept informed on the developments in
respect of the new phase of AIR FRANCE KLM. From July 1 onwards, AIR FRANCE KLM as
well as KLM and Air France have implemented a new management and organizational
structure, aiming at further optimizing cooperation within the AIR FRANCE KLM Group.
The Board considers it of great importance that these steps are taken to secure the
Companys long-term future. The Board also has been informed on the challenges that
come along with the implementation of the changes.
As an annually recurring topic on the Boards agenda, the Supervisory Board was
informed about the Companys Operational Safety & Quality Assurance policies and
results. Safety remains the most important priority for KLM.
During the different meetings, the Board was moreover informed on the Companys
compliance framework, the envisaged changes thereto, the introduction of the antibribery manual, the updated Whistleblower Policy and communications and training to
further embed and improve awareness.
Other topics discussed during the financial year, of which some are recurring:
The Companys fleet development planning;
Management Development and Diversity;
Performance of the Companys three main pension funds;
Performance and remuneration of the Board of Managing Directors;
Status of the investigations into KLM Groups Cargo Business by competition

authorities in various jurisdictions, the pending appeal in Luxemburg, and the related
civil actions.
Annual report 2013
65
In keeping with previous years, members of the Supervisory Board attended meetings
between management and the Works Council on a rotation basis. The traditional annual
lunch between KLMs Works Council, the Supervisory Board and the Companys
management underpins the good and appreciated relationship with the Works Council.
Composition of the Supervisory Board
As announced in last years annual report, Messrs. Kees Storm and Jean Didier Blanchet
are due to retire by rotation as per the closure of the General Meeting of Shareholders in
2014. Both gentlemen are not available for reappointment.
In the resulting vacancy due to Mr. Blanchets retirement, AIR FRANCE KLM has advised
the Company it wishes to propose Mrs. Alice Dautry for appointment to the KLM
Supervisory Board as per the General Meeting of Shareholders in April 2014.
With respect to the vacancy due to Mr. Storms retirement, the Supervisory Board
proposed to appoint Mr. Cees t Hart to the KLM Supervisory Board as per the General
Meeting of Shareholders.
Mr. Hans Smits will take over the chairmanship of the Supervisory Board in April 2014.
The
Supervisory
Board
hereby
announces
that
Mrs.
Annemieke
Roobeek
and
Mr. Jean Peyrelevade are due to retire by rotation as per the closure of the Annual
General Meeting of Shareholders in 2015. Both are in principle eligible for reappointment. Shareholders are entitled to make recommendations for the vacancies. It
should however be noted that for the position of Mrs. Roobeek KLMs Works Council has
the right to propose a candidate and that for the position of Mr. Peyrelevade AIR FRANCE
KLM has the power to nominate a candidate.
Composition of the Board of Managing Directors
As of July 1, Camiel Eurlings succeeded Peter Hartman as President & Chief Executive
Officer. As per that same date, next to his position of Chief Operating Officer, Pieter
Elbers was appointed Deputy Chief Executive Officer of the Company. The General
Meeting of Shareholders has been informed on these appointments in April 2013.
The Supervisory Board sincerely expresses its gratitude to Peter Hartman for his
commitment during his almost 40-years of service and since 2007 as President and Chief
Annual report 2013
66
Executive Officer. Under his leadership, Peter Hartman kept his KLM family together, a
legacy to be proud of. He continues as Vice-Chairman of the AIR FRANCE KLM Group.
The Supervisory Board hereby announces that it will propose to the General Meeting of
Shareholders the appointment of Mr. Erik Swelheim, Chief Financial Officer, to the Board
of Managing Directors.
Committees
The Supervisory Board has three committees: an Audit Committee, a Remuneration
Committee, and a Nomination Committee. These committees prepare policy and decision
making and report on their activities to the full Supervisory Board.
No changes in the composition of the committees occurred during the financial year and
the composition of the committees was therefore as follows per year-end:
Audit Committee
Hans Smits (Chairman)
Henri Guillaume
Annemieke Roobeek
Remuneration Committee
Remmert Laan (Chairman)
Irene Asscher-Vonk
Kees Storm
Nomination Committee
Remmert Laan (Chairman)
Irene Asscher-Vonk
Kees Storm
The Audit Committee met on two occasions during the financial year. Apart from the
financial results, the Audit Committee discussed the main (financial and non-financial)
risks based on Managements risk assessments, the results of the different internal
audits, performed under the authority of the Companys internal auditor.
With regard to non-financial risks, the Audit Committee discussed in more detail the
central fare control system and the adherence to fare conditions. Next to that, the Audit
Annual report 2013
67
Committee discussed the developments on consumer rights and the controls in place to
mitigate its potential financial impact.
The Chairman of the Audit Committee reported on the main topics during the meeting of
the full Board.
The Audit Committees meetings were attended by the Supervisory Boards Chairman (as
an observer) and the President & Chief Executive Officer, the Chief Financial Officer, the
external auditors, the internal auditor, and the corporate controller. In keeping with
previous years, the Audit Committee met with the external auditors without the members
of the Board of Managing Directors being present, to discuss the closing process and
course of affairs during the financial year.
The Remuneration Committee met on two occasions during the financial year and once a
conference call was convened. At its February meeting, the Committee evaluated the
performance of the members of the Board of Managing Directors against the collective
and individual targets set for financial year 2012. The Supervisory Board subsequently
established
the
variable
remuneration
based
on
the
recommendations
of
the
Remuneration Committee. The Committee also discussed the remuneration of the

individual members of the Board of Managing Directors and submitted proposals in that
context
for
approval
by
the
Supervisory
Board.
The
Remuneration
Committee
furthermore developed a proposal for targets for the new financial year, which targets
have been endorsed by the Supervisory Board. For further information, reference is made
to the section Remuneration Policy and Report of this annual report.
The Nomination Committee met on four occasions during the financial year. During the
meetings, the composition of both the Supervisory Board and the Board of Managing
Directors, including succession planning, was discussed.
The meetings of both the Remuneration Committee and the Nomination Committee were
partly attended by the President & Chief Executive Officer, the Company Secretary &
General Counsel and the EVP Human Resources & Industrial Relations.
Annual report 2013
68
Distribution to shareholders
Article 32 of KLMs Articles of Association provides for the appropriation of profit.
Paragraph 1 of that article gives the Meeting of Priority Shareholders (AIR FRANCE KLM)
the right to set aside an amount of the disclosed profit to establish or increase reserves.
The Meeting of Priority Shareholders may do so only after consultation of the Board of
Managing Directors and the Supervisory Board. After having consulted both Boards and
under the condition that the financial statements 2013 being adopted by the general
meeting of shareholders in April 2014, the Meeting of Priority Shareholders has decided
to add an amount of EUR 125,280,957 out of the disclosed profit to the reserves.
In accordance with further provisions of Article 32, payments to holders of priority shares
and holders of A and C cumulative preference shares will require an amount of
approximately EUR 3,202,486 and also relate to the financial year 2012, in which year
absent a net profit no distributions were made to these shareholders.
As a consequence of the foregoing, there will be EUR 7,021,455 or EUR 0.15 per common
share available for distribution to the shareholders.
Financial Statements 2013
The Supervisory Board hereby presents the annual report and the financial statements
for financial year 2013. The financial statements have been audited by KPMG Accountants
N.V. and Deloitte Accountants B.V. The Supervisory Board has discussed the financial
statements and the annual report with the external auditors and the Board of Managing
Directors. The unqualified auditors report as issued by KPMG and Deloitte can be found
in the Other Information section of the financial statements.
The Supervisory Board is satisfied that the annual report and the financial statements
comply with all relevant requirements and proposes that the shareholders adopt the
financial statements and endorse the Board of Managing Directors conduct of KLM
Groups affairs and the Supervisory Boards supervision thereof in the financial year
2013.
Annual report 2013
69
Independence
The Supervisory Board considers all but one of its members to be independent pursuant
to the Dutch Corporate Governance Code. Mr. Calavia, in his capacity of Chief Financial
Officer of AIR FRANCE KLM, is not considered to be independent. Mr. Calavia resigned as
Chief Financial Officer of AIR FRANCE KLM as of the end of January 2014.
Closing remarks
In 2013, the Company laid a strong foundation for its achieving the Transform 2015
Securing Our Future targets. The Board believes it is an important prerequisite in view of
the challenging competitive environment and the Companys balance sheet and financing
needs in the (near) future for its fleet renewal program.
In 2014, all focus will be on further improving the Companys financial situation, which
will again require flexibility and loyalty of management and staff. Next to that, as part of
AIR FRANCE KLM, the Company will contribute to the developments of the AIR FRANCE
KLM Group organization.
2014 is the year that KLM celebrates its 95th anniversary. In achieving the Transform
2015 ambitions, KLM will prove 95 years old it still is young, healthy, ambitious and
ready for the future.
The Supervisory Board expresses its appreciation for the contributions of management
and employees during the financial year 2013.
Amstelveen, March 24, 2014
On behalf of the Supervisory Board,
Kees J. Storm
Chairman
Annual report 2013
70
Remuneration Policy and Report

Remuneration policy for the Board of Managing Directors
The Supervisory Boards Remuneration Committee is responsible for formulating,
implementing and evaluating the remuneration policy of the Company with regard to the
terms and conditions of service and remuneration of the members of the Board of
Managing Directors and the remuneration of the members of the Supervisory Board. The
remuneration policy is formulated and proposed by the Supervisory Board and, in
accordance with the Articles of Association, adopted by the General Meeting of
Shareholders. No changes to the Companys remuneration policy have been implemented
in financial year 2013 and no changes are foreseen to be proposed for adoption to the
General Meeting of Shareholders in April 2014.
In accordance with the Articles of Association and the remuneration policy, and subject to
the prior approval of the Meeting of Priority Shareholders (AIR FRANCE KLM), the
Supervisory Board sets the remuneration and further terms and conditions of service of
the individual members of the Board of Managing Directors. These decisions are prepared
by the Remuneration Committee.
Each year, the Remuneration Committee evaluates whether there is cause to change the
remuneration for the members of the Board of Managing Directors. The following factors
are considered in the evaluation: (i) developments in the remuneration of AIR FRANCE
KLMs directors, whereby also external benchmark data regarding directors remuneration
(reference group is large Dutch companies) are taken into account as well as (ii) inflation
and developments in KLMs Collective Labor Agreement. Any changes in individual
remuneration further to the evaluation are proposed by the Remuneration Committee to
the Supervisory Board. The Supervisory Board in turn adopts the remuneration subject to
the approval of the Meeting of Priority Shareholders.
Objective of the policy
The main objective of the remuneration policy is to create a remuneration structure that
enables the Company to attract and retain qualified Managing Directors and to offer them
a stimulating reward. Furthermore, the remuneration policy objective is to focus the
Company and its Managing Directors on improving the performance of the Company and
on achieving the Companys long-term objectives within the context of AIR FRANCE KLM.
Annual report 2013
71
As a consequence, the remuneration package includes a short-term incentive relating to

the performance in the past financial year and a long-term incentive in the form of
phantom shares, relating to certain pre-determined financial and non-financial targets
with a longer term focus.
Structure
The remuneration package for the members of KLMs Board of Managing Directors
consists of three basic components:
1. Base salary;
2. Short-term incentive in cash related to performance in the past financial year; and
3. Long-term incentive in the form of phantom shares related to certain predetermined
financial and non-financial targets.
1.
Base salary
The amount of the base salary is related to the requirements and responsibilities
pertaining to the function of the relevant member of the Board of Managing Directors.
The Remuneration Committee determines an appropriate level for the base salary with
the aid of external reference data issued by independent remuneration experts. The job
grade is determined on the basis of the Companys size, the complexity of the activities,
the national and international environment in which the Company operates and the
specific responsibilities pertaining to the position. On the basis of this job grade, a base
salary level is set at around the median of the market level. This salary level as
established then serves as the maximum achievable base salary for the respective
Managing Director.
Managing Directors may retain payments they receive from other remunerated positions
(such as membership of a supervisory board or similar body) with the maximum number
of remunerated positions is set at two per Managing Director. Acceptance of such position
requires the prior approval of the Supervisory Board. Any payment in connection with
Supervisory Board memberships with KLM Group companies or with other airline
companies remains due to the Company.
Members of the Board of Managing Directors are furthermore entitled to make use of
travel facilities comparable to the travel facilities as detailed in the travel regulations for
KLM employees.
Annual report 2013
72
2.
Short-term incentive plan
The purpose of the short-term incentive plan is to reward members of the Board of
Managing Directors for achieving pre-agreed and measurable targets relating to
performance in the past financial year. The short-term incentive is paid in cash as a
percentage of base salary: 60% of the short-term incentive is based on a target relating
to KLMs income from current operations; 20% is based on a target relating to the
operating income of AIR FRANCE KLM, and 20% on achieving individual targets.
The maximum pay-out percentage is connected to the position of the Board member.
Depending on the performance level achieved, the pay-out percentages are as follows:
For the CEO position:
The maximum percentage that can be paid out on a score of excellent is 100%;
On a score of at target for each of the three short-term incentive targets, this
percentage is 70%;
On a score below a set limit (target less than 80% achieved), no payment is made.
For the COO & Deputy CEO position:
percentage is 60%;
For the Managing Director position:
percentage is 40%;
The Remuneration Committee evaluates the agreed targets each year and proposes new
targets. Both the evaluation and the proposals are submitted to the Supervisory Board
for approval. In line with the Dutch Corporate Governance Code, the Remuneration
Committee in establishing both the policy and actual remuneration for individual
members of the Board of Managing Directors analyses the possible outcomes of the
intended new short-term incentive target setting (in case of a change to the policy) or
the agreed short-term incentive pay-out percentage. The Committee will relate such
outcomes against the results of the Company as a whole.
Annual report 2013
73
The Remuneration Committee may use its discretionary powers in case the evaluation of
the short-term incentive targets would produce an unfair result due to extraordinary
circumstances by adjusting the pay-out downwards or upwards. Together with its
proposal to the Supervisory Board, the Remuneration Committee will provide an
explanation for using its discretionary powers.
3.
Long-term incentive plan
Members of the Board of Managing Directors are furthermore participating in the

Companys long-term incentive (LTI) plan, which is in the form of phantom shares,
relating to certain predetermined financial and non-financial targets. The LTI plan is
designed to focus the members of the Board of Managing Directors on achieving longterm profitable growth for KLM as part of AIR FRANCE KLM. The phantom performance
shares plan provides for the conditional award of an amount in cash that, at the time of
selling of the performance shares, is equal to the number of phantom shares that have
vested during the performance period and are offered for sale times the AIR FRANCE KLM
share price at the time of sale.
Granting of the phantom shares will only take place if the individual performance of the
Board members is at least at target. The granted shares will vest in three years,
provided certain predetermined performance criteria are met. The vested shares may
then be sold after three years from the granting date during a period of two years.
The KLM performance criteria for the LTI plan are:
(a)
AIR FRANCE KLM total shareholders return (30%);
(b)
KLM Group Return on Capital Employed (40%), and
(c)
AIR FRANCE KLM position in the Dow Jones Sustainability Index (DJSI)
(sector transport) (30%).
The number of phantom performance shares (in the case of at target performance) that
will conditionally be granted to the members of the Board of Managing Directors under
the long-term incentive plan amounts to 10,000 shares in respect of the Chief Executive
Officer, 7,500 in respect of the COO & Deputy CEO and 6,000 shares in respect of the
Managing Director.
Annual report 2013
74
Claw back clause

The Companys remuneration policy also provides for the Supervisory Board having the
authority to recover any short-term incentive paid out or any long-term incentive vested
on the basis of incorrect financial or other data up until three years after such payment or
vesting has been awarded. This claw back clause has been integrated in the individual
employment contracts of the members of the Board of Managing Directors. Following the
entry into force of the Claw Back Act on January 1, 2014, these contracts will be
amended to reflect the legal five-year period for claw back.
Pensions
In accordance with KLMs pension policy, the Pension Plan for members of KLMs Board of
Managing Directors is a career average salary scheme, whereby any variable income is
excluded from pensionable salary.
Employment contracts with members of the Board of Managing Directors
Members of the Board of Managing Directors have a contract of employment with the
Company. In case of newly appointed external members of the Board of Managing
Directors the term of the employment contract is set at a maximum of four years. In
those cases that Board members are appointed from within the Company, the existing
employment contract is respected, and the appointment as a board member has a fixed
term of four years.
With regard to the current members of the Board of Managing Directors:
Mr. Eurlings has a fixed term employment contract of four years, which expires on
March 14, 2015;
Mr. Elbers employment contract contains a fixed-term clause for a period of four
years until May 1, 2016.
Mr. Varwijks employment contract contains a fixed-term clause for a period of four
years until July 1, 2015;
Severance pay
In case of newly appointed members of the Board of Managing Directors from outside the
Company, the maximum severance pay in the event of dismissal is established at one
years base salary. In case of newly appointed members of the Board from within the
Company, the severance pay in the event of dismissal has been set at a maximum of two
years base salary, whereby in establishing the amount due consideration will be given to
the duration of the employment with the Company.
Annual report 2013
75
Remuneration of the Board of Managing Directors in financial year 2013

1.
Base salary
In line with the collective labor agreements zero-percent exogenous salary increase, the
base salaries of the individual members of the Board did not increase in 2013.
Within the parameters of the Companys remuneration policy and associated job grades
for the Board members, the base salaries were evaluated and adjusted, also to reflect the
newly assumed responsibilities of Messrs. Eurlings and Elbers. As such, Mr. Eurlings base
salary was increased to EUR 475,000 and Mr. Elbers base salary was increased to
EUR 425,000 as from July 1, 2013. Mr. Varwijks base salary was increased to
EUR 410,000 as of April 1, 2013.
Details of the base salary received by the individual members of the Board of Managing
Directors are presented in note 30 of the financial statements.
2.
The Remuneration Committee has evaluated KLMs actual results against the collective
and individual targets set for 2013 in accordance with the remuneration policy. This
resulted in a short-term incentive payment for financial year 2013 of 59% of base salary
for Mr. Eurlings, 50% for Mr. Elbers and 32% for Mr. Varwijk.
Details of the amounts involved are included in note 30 of the financial statements.
3.
Pursuant to the long-term incentive phantom shares plan and based on the performance
evaluation of financial year 2013, phantom shares will be conditionally granted to each
member of the Board of Managing Directors in April 2014. The number of granted
phantom shares will amount to 10,000 for the Chief Executive Officer, 7,500 for the COO
& Deputy CEO and 6,000 for the Managing Director. The phantom shares are granted
conditionally in accordance with the provisions of the long-term incentive phantom shares
plan.
At its February 2014 meeting, the Remuneration Committee has evaluated the results
achieved against the targets set for the LTI plan. In respect of financial year 2013, the
targets were partially met.
Annual report 2013
76
Therefore the first (one third) increment of the 2014 phantom shares series, the second
(one third) increment of the 2013 phantom shares series and the third (one third)
increment of the 2012 phantom shares series will vest for 76.4%. These phantom shares
will be unconditionally awarded in April 2014 to the members of the Board of Managing
Directors.
Details of the granting and vesting of the phantom shares are included in note 30 of the
financial statements.
Loans and advances
No loans or advances have been granted to members of the Board of Managing Directors.
Annual report 2013
77
Remuneration Policy for the Supervisory Board

The remuneration policy for members of the Supervisory Board has not been changed
since 2008. The remuneration consists of a fixed fee per annum and a fee for each
meeting of the Boards Committees attended. Members of the Supervisory Board do not
receive a performance-related reward or shares or rights to shares by way of
remuneration. Nor are members of the Supervisory Board granted loans, advances or
guarantees. The remuneration of the members of the Supervisory Board is fixed by the
General Meeting of Shareholders.
Remuneration of the Supervisory Board Members in financial year 2013
The remuneration for the Supervisory Board is as follows. The fixed fee payable for
services amounts to EUR 42,500 for the Chairman, EUR 34,500 for the Vice-Chairman
and EUR 26,500 for the other members of the Supervisory Board.
The fee per meeting of the Audit Committee attended amounts to EUR 2,000 for the
Chairman and EUR 1,000 for the other members of the Audit Committee. The fee per
meeting of the Remuneration Committee and the Nomination Committee attended
amounts to EUR 1,500 for the Chairman and EUR 1,000 for the other members of the
Remuneration Committee and the Nomination Committee.
Members of the Supervisory Board are furthermore entitled to make use of travel
facilities comparable to the travel facilities as detailed in the travel regulations for KLM
employees.
Details on the remuneration received by the individual members of the Supervisory Board
are presented in note 29 of the financial statements.
Annual report 2013
78
Annual report 2013
79
Supervisory Board and Board of Managing Directors

Supervisory Board (situation as at December 31, 2013)
Name
First
Year of
Nationality appointment/
birth
Current term
Function /Supervisory Board memberships

and other functions *
Kees J. Storm
Chairman
1942
Dutch
2002 / (third)
2010 2014
Former Chairman Executive Board AEGON N.V. /

Chairman Anheuser-Busch InBev S.A., ViceChairman and Senior Independent Director
Unilever NV and Plc., Vice-Chairman Pon Holdings
B.V., member AEGON N.V., member Baxter
International Inc., member Curatorium VNO-NCW
Jean-Didier F.C.
Blanchet
Vice-Chairman
1939
French
2004 / (third)
2012 2014
Former CEO Board of Air France,

former
Chairman and CEO of Mridien / Airport Aim
Csaire (Martinique), Port of Martinique
Irene P. AsscherVonk
1944
Dutch
2004 / (third)
2012 2016
Former Professor of labour law and social security

law Radboud University Nijmegen / Arriva
Personenvervoer Nederland B.V., Philip Morris
Holland, Rabobank Nederland
Philippe Calavia
1948
French
2012/ (first)
2012 - 2016
Chief Financial Officer AIR FRANCE KLM, CEO AIR

FRANCE KLM Finance / Director to Air France,
Alitalia and Servair
Henri Guillaume
1943
French
2004 / (third)
2012 2016
Former CEO of ANVAR, Former Vice President of

ERAP/ Adoma, SNI, Demeter Partners
Remmert Laan
1942
French
Dutch
2004 / (third)
2012 2016
Vice-Chairman Leonardo & Co / Chairman Forest

Value Investment Management, Director
Myoscience
Jean Peyrelevade
1939
French
2007 / (second) Chairman of the Supervisory Board Leonardo &

Co SAS, former CEO of Suez, former CEO Stern
2011 2015
Bank, former CEO of the Union des Assurances de
Paris, former CEO Credit Lyonnais / Director of
Bouygues BG Bonnard Gardel, SAVR
Annemieke J.M.
Roobeek
1958
Dutch
2011/ (first)
2011-2015
Professor
Strategy
en
Transformation
management, Nyenrode Business University and
Director-owner, MeetingMoreMinds and Open
Dialogue, Co-owner XL labs / ABN Amro Group,
Amsterdam RAI Exhibition Centres, Abbott
Healthcare Products, Chairman Supervisory Board
NCWT
Hans N.J. Smits
1950
Dutch
2004 / (third)
2012 - 2016
Chairman
Board
of
Managing
Directors
Havenbedrijf Rotterdam N.V., former Chairman
and CEO Rabobank, former Chairman and CEO
Amsterdam Airport Schiphol / Chairman Janssen
en de Jong Group
* Only memberships of Supervisory Boards and functions with large companies on December 31, 2013 are shown
here
Annual report 2013
80
Board of Managing Directors (situation as at December 31, 2013)
Name
Year of
Nationality
birth
Camiel M.P.S. Eurlings
1973
First
Function
appointment
Dutch
2011
President and Chief Executive Officer

KLM
Pieter J.TH. Elbers
1970
Dutch
2012
Chief
Operating Officer
KLM and
Deputy Chief Executive Officer KLM

Erik F. Varwijk
1961
Dutch
2011
Managing Director
Company Secretary & General Counsel
Barbara C.P. Van Koppen
1966
Dutch
Annual report 2013
81
Annual report 2013
82

Financial Statements for the year ended December 31, 2013
Annual report 2013
83

Consolidated balance sheet
December 31,
2013
After proposed appropriation of the result for the year
ASSETS
Non-current assets
Property, plant and equipment
Intangible assets
Investments accounted for using the equity method
Other non-current assets
Other financial assets
Deferred income tax assets
Pension assets
Current assets
Other current assets
Inventories
Trade and other receivables
Cash and cash equivalents
Note
January 1,
2012
Restated *
1
2
3
4
5
15
16
3,999
254
105
108
210
61
2,454
7,191
4,182
218
113
88
204
72
2,477
7,354
4,405
183
85
95
203
57
2,336
7,364
4
5
6
7
8
121
247
202
872
976
2,418
80
78
204
887
1,235
2,484
165
86
236
856
1,057
2,400
9,609
9,838
9,764
94
474
(736)
1,776
1,608
3
1,611
94
474
(735)
1,666
1,499
2
1,501
94
474
(597)
1,797
1,768
2
1,770
TOTAL ASSETS
EQUITY
Capital and reserves
Share capital
Share premium
Other reserves
Retained earnings
Total attributable to Company's equity holders
Non-controlling interests
Total equity
December 31,
2012
Restated *
9
10
LIABILITIES
Non-current liabilities
Loans from parent company
Finance lease obligations
Other non-current liabilities
Other financial liabilities
Deferred income
Deferred income tax liabilities
Provisions for employee benefits
Other provisions
11
12
4
13
14
15
16
17
Current liabilities
Trade and other payables
Other current liabilities
Deferred income
Current income tax liabilities
Other provisions
491
1,683
167
1,077
158
84
389
506
4,555
476
1,796
206
1,424
186
57
434
484
5,063
387
1,795
119
1,476
210
126
327
412
4,852
18
11
12
4
13
14
15
16
17
1,805
263
68
344
875
45
43
3,443
1,784
60
322
44
152
825
48
39
3,274
1,624
150
284
64
239
685
4
48
44
3,142
Total liabilities
7,998
8,337
7,994
TOTAL EQUITY AND LIABILITIES
9,609
9,838
9,764
The accompanying notes are an integral part of these consolidated financial statements
* After the impact of revised IAS19 as per January 1, 2013. See notes to the consolidated financial statements:
Change in accounting policies
Annual report 2013
84

Consolidated statement of profit or loss
2013
Note
Revenues
Expenses
External expenses
Employee compensation and benefit expense
Other income and expenses
Total expenses
2012
Restated *
21
9,688
9,473
22
23
24
(6,337)
(2,404)
(507)
(139)
(9,387)
(6,456)
(2,393)
(517)
(26)
(9,392)
301
(51)
81
(95)
250
(14)
25
Income from operating activities

Gross cost of financial debt
Income from cash and cash equivalents
26
26
(157)
30
(157)
29

Other financial income and expense
26
(127)
68
(128)
24
191
(118)
Pre-tax income
Income tax (expense)/benefit
27
Net result after taxation of consolidated companies

Profit / (loss) for the year
Attributable to:
Equity holders of the Company
Net profit / (loss) attributable to equity holders of the Company

Dividend on priority shares
Net profit / (loss) available for holders of ordinary shares
Average number of ordinary shares outstanding
Average number of ordinary shares outstanding (fully diluted)
Profit / (loss) per share (in EUR)
Diluted profit / (loss) per share (in EUR)
(48)
31
143
(87)
(10)
(11)
133
(98)
132
1
133
(100)
2
(98)
132
132
(100)
(100)
46,809,699
46,809,699
46,809,699
46,809,699
2.82
2.82
(2.14)
(2.14)
Annual report 2013
85

Consolidated statement of profit or loss and other comprehensive
income
2013
2012
Restated *
133
(98)
Cash flow hedges

Effective portion of changes in fair value of cash flow hedges
recognised directly in equity
Change in fair value transferred to income statement
71
(14)
(3)
(90)
(4)
(1)
Exchange differences on translation foreign operations

Tax on items of comprehensive income that will be
reclassified to profit and loss
(14)
Total of comprehensive income that will be

39
(71)
Remeasurement of defined benefit pension plans
(85)
(131)
Tax on items of comprehensive income that will not be

23
20
33
Total of comprehensive income that will not be

(65)
(98)
Total of other comprehensive after tax
(26)
(169)
Recognised income and expenses

- Equity holders of the company
- Non-controlling interests
107
106
1
(267)
(269)
2
Annual report 2013
86

Consolidated statement of changes in equity
Attributable to Company's equity holders
As at January 1, 2013 (Restated *)
Share
capital
Share
premium
94
474
Other
reserves
(735)
Retained
earnings
1,666
Total
Noncontrolling
interests
1,499
Total
equity
1,501
Net gain/(loss) from cash flow hedges
57
57
57
Exchange differences on translation foreign

operations
(4)
(4)
(4)
Remeasurement of defined benefit pension

plans
(85)
(85)
(85)
25
(25)
Transfer from retained earnings

Tax on items taken directly to or
transferred from equity
Net income/(expense) recognised

directly in equity
(1)
(25)
(26)
(26)
Profit for the year
132
132
133
Total recognised income/(expense)
(1)
107
106
107
Dividends paid
Other movements
94
474
(736)
1,776
1,608
1,611
Attributable to Company's equity holders
As at January 1, 2012
Share
capital
Share
premium
Other
reserves
(788)
94
474
(597)
Net gain/(loss) from cash flow hedges
(93)
(93)
(93)
Exchange differences on translation foreign

operations
(1)
(1)
(1)
Remeasurement of defined benefit pension

plans
(131)
(131)
(131)

Tax on items taken directly to or transferred
from equity
31
(31)
56
56
56
Net income/(expense) recognised

directly in equity
(138)
(31)
(169)
(169)
(Loss) for the year
(100)
(100)
(98)
Total recognised income/(expense)
(138)
(131)
(269)
(267)
Dividends paid
Other movements
(2)
94
474
As at December 31, 2012 (Restated *)
(735)
2,556
(788)
1,797
1,666
Total
equity
474
As at January 1, 2012 (Restated *)
1,797
Total
Noncontrolling
interests
94
First application of IAS19 revised
191
Retained
earnings
1,768
1,499
2,558
(788)
1,770
(2)
1,501
Annual report 2013
87

Consolidated cash flow statement
2013
2012
Restated *

Changes in provisions
Results of equity shareholdings
Changes in pension assets
Changes in deferred income tax
Other changes
Net cash flow from operating activities before
changes in working capital
133
507
43
10
(103)
49
(52)
(98)
517
31
11
(161)
(29)
44
587
315
(Increase) / decrease in inventories

(Increase) / decrease in trade receivables
Increase / (decrease) in trade payables
(Increase) / decrease in other receivables and other
payables
Net cash flow from operating activities
(4)
7
151
22
(70)
(7)
(115)
626
312
572
Capital expenditure on intangible fixed assets

Capital expenditure on aircraft
Disposal of aircraft
Capital expenditure on other tangible fixed assets
Disposal of other tangible fixed assets
Investment in equity shareholdings
Sale of equity shareholdings
Dividends received
(Increase) / decrease in short-term deposits and
commercial paper
Net cash used in investing activities
(68)
(429)
161
(39)
11
1
(62)
(460)
225
(29)
8
(38)
1
2
(184)
(547)
(1)
(354)
Increase in long-term debt

Decrease in long-term debt
Increase in long-term receivables
Decrease in long-term receivables
Dividend paid
Net cash flow from financing activities
207
(531)
(57)
60
(1)
(322)
664
(717)
(36)
48
(41)
Effect of exchange rates on cash and cash equivalents
(16)
Change in cash and cash equivalents
(259)
178
Cash and cash equivalents at beginning of period

Cash and cash equivalents at end of period **
1,235
976
1,057
1,235
Change in cash and cash equivalents
(259)
178
Income tax reimbursed / (paid) (flow included in

operating activities)
*
After the impact of revised IAS19 as per January 1, 2013. See notes to the consolidated financial
statements: Change in accounting policies
** Including unrestricted Triple A bonds, deposits and commercial paper the overall cash position and other
highly liquid investments amounts to EUR 1,356 million as at December 31, 2013 (December 31, 2012
EUR 1,434 million)
Annual report 2013
88
Financial Statements financial year 2013

Notes to the consolidated financial statements
General
Koninklijke Luchtvaart Maatschappij N.V. (the Company) is a public limited liability
company incorporated and domiciled in The Netherlands. The Companys registered office
is located in Amstelveen.
The Company is a subsidiary of AIR FRANCE KLM S.A. (AIR FRANCE KLM), a company
incorporated in France. The Company financial statements are included in the company
financial statements of AIR FRANCE KLM which can be obtained from the AIR FRANCE
KLM Financial communication department. AIR FRANCE KLMs shares are quoted on the
Paris and Amsterdam stock exchanges.
The Company together with its subsidiaries (the Group) has as its principal business
activities the air transport of passengers and cargo, aircraft maintenance and any other
activity linked to air transport.
These financial statements have been authorised for issue by the Board of Managing
Directors on March 24, 2014 and will be submitted for approval to the Annual General
Meeting (AGM) of shareholders on April 23, 2014.
Basis of presentation
The
consolidated
financial
statements
have
been
prepared
in
conformity
with
International Financial Reporting Standards adopted by the European Union (IFRS) and
effective at the reporting date December 31, 2013. The consolidated financial statements
have also been prepared in accordance with Section 362(9) of Book 2 of The Dutch Civil
Code. As permitted by Section 402 of Book 2 of The Dutch Civil Code the company
statement of profit or loss has been presented in condensed form.
All amounts (unless specified otherwise) are stated in millions of Euros (EUR million).
Annual report 2013
89
Significant accounting policies

The consolidated financial statements are prepared on historical cost basis unless stated
otherwise. The principal accounting policies applied in the preparation of the consolidated
financial statements are set out below. These policies have been consistently applied to
all the years presented, unless stated otherwise.
As per January 1, 2013, the revised standard IAS 19 Employee Benefits is applicable.
The main consequence of the revision to IAS 19 is the removal of the option allowing,
when a scheme was out of a 10% corridor, the amortization of actuarial differences.
From now, they will have to be accounted directly in Other Comprehensive Income (OCI)
in equity. In addition the return on assets, previously determined from an expected rate
of return, is now assessed on the basis of the discount rate used to value the benefit
obligations.
The application as of January 1, 2013, resulted in:
A negative adjustment in the opening equity of the first comparative financial year,
i.e. as of January 1, 2012, amounting to EUR 1,051 million gross reduced by the tax
effect to EUR 788 million net of tax;
An adjustment in the result 2012 amounting to EUR 72 million negative gross reduced
by the tax effect to EUR 54 million negative net of tax; and
A negative adjustment in equity as of December 31, 2012 amounting to EUR 1,254

million gross reduced by the tax effect to EUR 940 million net of tax.
In the financial statements 2013, the balance sheet as per January 1, 2012 and
December 31, 2012 have been restated for purpose of comparison.
Impact of the revision of the standard are summarised below:
Impact on the consolidated balance sheet
in millions of Euros
Equity attibutable to Company's equity holders

Total Equity
Pension Assets (note 16)
Deferred income tax assets (note 15)
Closing balance
IAS19 Revised
Opening balance
as at Dec. 31, 2011
as at Jan. 1, 2012
as at Jan. 1, 2012
as published after implementation after implementation
2,556
2
(788)
-
1,768
2
IAS19 revised
impact in 2012
(incl. on net result)
Other movements
Closing balance
in equity in 2012
as at Dec. 31, 2012
as published after implementation
(152)
(117)
2,558
(788)
1,770
(152)
(117)
3,209
(873)
2,336
(109)
250
37
20
57
12
1,501
2,477
Provision for employee benefits (note 16)
(197)
(178)
(375)
(93)
(14)
Deferred income tax liabilities (note 15)
(369)
243
(126)
38
31
Annual report 2013
1,499
72
(482)
(57)
90
Impact on the consolidated income statement

in millions of Euros
2012
As published
IAS 19 Revised
Implementation
2012 After
implementation
(2,321)
13
(72)
18
(2,393)
31
Employee compensation and benefit expense (note 23)

Income tax benefit
Adjustment on Net result
(54)
Equity attibutable to Company's equity holders
(54)
As a result of the amendment to IAS 1, the Group has modified the presentation of items
of OCI in its consolidated statement of profit and loss and other income, to present
separately items that would be reclassified to profit or loss from those that would never
be. Comparative information has been represented accordingly.
Other standards applicable to the Group on a mandatory basis from January 1, 2013 are
IFRS 13 Fair Value Measurement and the amendment to IFRS 7 Disclosures Offsetting
Financial assets and Financial liabilities. The impacts linked to these other standards are
not significant.
Recent accounting pronouncements
The following IFRS standards, amendments and IFRIC interpretations, mandatory as from
January 1, 2014, have been published by the IASB, but are not applicable on a
mandatory basis to the 2013 financial statements:
Standard IFRS 10 Consolidated Financial Statements which will replace IAS 27

Consolidated and Separate Financial Statements for the part concerning the
consolidated financial statements and also the SIC 12 interpretation Consolidation
Special Purpose Entities;
Standard IFRS 11 Joint Arrangements which will replace IAS 31 Interests in Joint
Ventures and also the interpretation SIC 13 interpretation Jointly Controlled Entities
Non-Monetary Contributions by Ventures;
Standard IFRS 12 Disclosure on Interests in Other Entities;
Standard IAS 28 Investments in Associates;
Amendment to IAS 32 Presentation - Offsetting Financial assets and Financial

liabilities.
Annual report 2013
91
Above mentioned standards are currently being considered. KLM does not expect
significative changes in its consolidation perimeter.
Other new standards, interpretations and amendments to existing standards are not
applicable to the Group.
Use of estimates and the exercise of judgments
The preparation of financial statements in conformity with IFRS requires management to
make estimates and assumptions that affect the reported amounts of assets and
liabilities and the disclosures of contingent assets and liabilities at the date of the
financial statements and the reported amounts of revenues and expenses during the
reported period. Although these estimates are based on managements best knowledge
of current events and actions, actual results ultimately may differ from the estimates.
The preparation of these financial statements also requires management to exercise its
judgment in the process of applying the Companys accounting policies.
The areas involving a higher degree of judgment or complexity, or areas where
assumptions and estimates are significant to the consolidated financial statements are
disclosed further in the note Accounting policies for the consolidated balance sheet.
Consolidation principles
The consolidated financial statements include the financial statements of the Company
and its subsidiaries. Subsidiaries are companies (including special purpose entities) over
which the Company has control, either directly or indirectly. Control is defined as the
power to govern a subsidiarys operating and financial policies as to obtain benefits from
its activities. In assessing whether control exists, account is taken of the existence and
effect of potential voting rights that are currently exercisable or convertible or other
arrangements that give the Company the right to determine operating and financial
policy.
The results of consolidated companies acquired in the year are included in the
consolidated statement of profit or loss from the date on which control could be
exercised. They are de-consolidated from the date that control ceases.
The assets, liabilities and results of subsidiaries are fully consolidated.
Annual report 2013
92
The interest of third parties in group equity and group results is disclosed separately as
non-controlling interest. Non-controlling interest in the balance sheet represents the
minority shareholders proportion of the fair value of identifiable assets and liabilities of
the subsidiaries at the date of acquisition and the minoritys proportion of movements in
equity since that date.
Intercompany transactions, balances and unrealised gains on transactions between Group
companies are eliminated in full.
Accounting policies of subsidiaries have been changed where necessary to ensure
consistency with the policies adopted by the Group. With the exception of a few non
significant subsidiaries and equity affiliates closing their books at March 31, all Group
companies are consolidated based on annual accounts closed on December 31.
Scope of consolidation
A list of the significant subsidiaries is included in note 34 of the consolidated financial
statements.
Foreign currency
Functional and presentation currency
Items included in the financial statements of each of the Groups entities are measured
using the currency of the primary economic environment in which the entity operates
(the functional currency). The consolidated financial statements are presented in Euro,
which is the Companys functional and presentation currency. Non-monetary items that
are measured in terms of historical cost in a foreign currency are not retranslated.
Transactions and balances
Foreign currency transactions are translated into the functional currency using the
exchange rates prevailing at the dates of the transactions or at the exchange rate of the
related hedge, if applicable. Foreign exchange gains and losses resulting from the
settlement of such transactions and from the translation at year-end exchange rates of
monetary assets and liabilities denominated in foreign currencies are recognised in the
statement of profit or loss, except when deferred in equity as qualifying cash flow hedges
and qualifying net investment hedges.
Annual report 2013
93
Group companies
The financial statements of Group entities (none of which has the currency of a
hyperinflationary
economy)
that
have
functional
currency
different
from
the
presentation currency are translated into the presentation currency as follows:
Assets and liabilities are translated at the closing rate;
The statement of profit or loss and the cash flow statement are translated at average
exchange rates (unless this average is not a reasonable approximation of the
cumulative effect of the rates prevailing on the transaction dates, in which case
income and expenses are translated at the dates of the transactions); and
All resulting translation differences are recognised as a separate component of equity.
On consolidation, exchange differences arising from the translation of the net investment
in foreign entities, and of borrowings and other currency instruments designated as
hedges of such investments, are taken to equity.
When control is given up, such exchange differences are recognised in the statement of
profit or loss as part of the gain or loss on sale.
Goodwill and fair value adjustments arising on the acquisition of a foreign entity are
treated as assets and liabilities of the foreign entity and translated at the closing rate.
The exchange rates used for the most significant currencies were as follows:
Balance Sheet
December 31,
2013
EUR
Average in
Statement of
profit or loss
2013
EUR
Balance Sheet
December 31,
2012
EUR
1 US Dollar (USD)
0.73
0.75
0.76
1 Pound sterling (GBP)
1.20
1.18
1.23
1 Swiss franc (CHF)
0.81
0.81
0.83
100 Japanese yen (JPY)
0.69
0.78
0.88
100 Kenya Shilling (KES)
0.85
0.88
0.88
Business combinations
Business combinations are accounted for using the purchase method in accordance with
IFRS 3 revised standard Business combinations. The cost of a business combination is
measured at the fair values, at the date of exchange, of assets given, liabilities incurred
Annual report 2013
94
or assumed and equity instruments issued in exchange for control of the acquirer.
Any other costs directly attributable to the business combination are recorded in the
statement of profit or loss.
When a business combination agreement provides for an adjustment to the cost
contingent on future events, then the adjustment is taken into account when determining
the cost if the adjustment is probable and can be measured reliably.
Where goodwill has been initially determined on a provisional basis, adjustments arising
within twelve months of the acquisition date are recognised on a retrospective basis.
Goodwill acquired in a business combination is no longer amortised, but instead is subject
to annual impairment test or more frequently if events or changes in circumstances
indicate that goodwill might be impaired.
Segment reporting
The Company defines its primary segments on the basis of the Groups internal
organisation, main revenue generating activities and the manner in which the Board of
Managing Directors manages operations.
Business segments
The activities of each segment are as follows:
Passenger
The Passenger Business segments main activity is the transportation of passengers on
scheduled flights that have the Companys airline code. Passenger revenues include
receipts from passengers for excess baggage and inflight sales. Other Passenger
revenues
are
derived
from
commissions
from
SkyTeam
alliance
partnership
arrangements and revenues from block-seat sales.

Cargo
Cargo activities relate to the transportation of freight on flights under the Companys
code and the sale of Cargo capacity to third parties.
Maintenance
Maintenance revenues are generated through maintenance services (engine services,
component services and airframe maintenance) provided to other airlines and clients
around the world.
Annual report 2013
95
Leisure
This segment covers primarily the provision of charter flights and (low-cost) scheduled
flights operated by transavia.com.
Other
This segment covers primarily catering and handling services to third-party airlines and
clients around the world.
Geographical segments
Revenues are allocated to geographical segments on the basis of destination as follows:
Direct flights: Revenue is allocated to the geographical segment in which the

destination falls;
Flights with stopovers: Revenue is allocated to the geographical segments in which

the various sections of the route fall in accordance with IATA guidelines (based on
weighted Passenger-kilometers).
The greater part of the Groups assets comprises aircraft and other assets that are
located in The Netherlands. Inter-segment revenues are determined using the prices
actually used for invoicing. These prices have been determined on a consistent basis.
Distinction between income from current operations and income from operating
activities
The Group considers it relevant to the understanding of its financial performance to
present on the face of the statement of profit or loss a subtotal within the income from
operating activities. This subtotal, named Income from current operations, excludes
those elements that have little predictive value due to their nature, frequency and/or
materiality.
Such elements can be divided into three categories:
Elements that are both very infrequent and material, such as the recognition in the
statement of profit or loss of negative goodwill;
Elements that have been incurred for both periods presented and may recur in future
periods but for which amounts have varied from period to period. The Group believes
that amounts to be incurred in future periods will continue to vary materially in
amount and nature such as sales of aircraft equipment and disposals of other assets;
Annual report 2013
96
Elements that are by nature unpredictable and non-recurring, if they are material
such as restructuring cost or gains/ (losses) resulting from specific transactions. The
Group considers that materiality must be assessed not only by comparing the amount
concerned with the income (loss) from operating activities of the period, but also in
terms of changes in the item from one period to the other.
Accounting policies for the balance sheet

Impairment of assets
The Groups assets, other than inventories, deferred tax assets, assets arising from
construction contracts, assets arising from employee benefits, financial assets that are
within the scope of IAS 39 and non current assets held for sale are reviewed for
impairment whenever events or changes in circumstances indicate that the carrying
amount may not be recoverable. Goodwill, intangible assets with indefinite lives and
intangible assets not yet available for use are tested for impairment annually and
whenever there is an indication that the asset may be impaired. Goodwill is allocated to
Passenger Business and software to the business unit which uses the software.
An impairment loss is recognised in the statement of profit or loss for the amount by which
the assets carrying amount exceeds its recoverable amount.
For the purposes of assessing impairment, assets are grouped at the lowest levels for
which there are separately identifiable cash flows (cash-generating units (CGUs)), which
correspond to the Groups Business segments.
Impairment losses recognised in respect of CGUs are allocated first to reduce the carrying
amount of any goodwill allocated to CGUs (or groups of CGUs) and then, to reduce the
carrying amount of the other assets in the CGU (or group of CGUs) on a pro-rata basis.
The recoverable amount of an asset is the higher of its fair value less cost to sell and its
value in use. To determine the value in use, estimated future cash flows are discounted
to their present value using a pre-tax discount rate that reflects current market
assessments of the time value of money and the risks specific to the asset. For an asset
that does not generate largely independent cash inflows, the recoverable amount is
determined for the CGU to which the asset belongs.
Annual report 2013
97
An impairment loss is reversed only to the extent that the assets increased carrying
amount does not exceed the carrying amount that would have been determined, net of
depreciation or amortisation, if no impairment loss had been recognised. An impairment
loss in respect of goodwill is not reversed.
With the exception of leased assets, and except as described in the following paragraph
property,
plant
and
equipment
are
stated
initially
at
historical
acquisition
or
manufacturing cost. Leased assets are stated initially at their fair value or, if lower, the
present value of the minimum lease payments, each determined at the inception of the
lease.
Flight equipment acquired in foreign currency is translated at the exchange rate
applicable at the date of acquisition or the hedged rate where a hedging instrument has
been used. Manufacturers discounts are deducted from the acquisition cost.
Interest incurred in connection with the financing of aircraft (including other flight
equipment) during the period prior to commissioning is included in cost. The interest rate
adopted is the applicable interest rate for debts outstanding at the balance sheet date
unless capital expenditure or advance payments are themselves funded by specific loans.
The cost of major maintenance operations (airframes and engines excluding parts with
limited useful lives) which are carried out in accordance with specifications and schedules
defined by manufacturers and regulating authorities are capitalised when incurred. Other
maintenance costs are expensed as incurred.
Depreciation
Property, plant and equipment are depreciated to estimated residual values using the
straight-line method over average estimated useful lives.
Aircraft fixtures and fittings and spare parts are classified as separate components from
the airframe and depreciated separately.
During the annual operational planning cycle, the Group reviews the depreciation
methods, useful lives and residual values and, if necessary amends these.
Annual report 2013
98
The useful lives of property, plant and equipment are as follows:
Category
Useful life (years)
Aircraft
20 to 25
Aircraft fixtures and fittings, and spare parts
3 to 20
Land
Not depreciated
Buildings
10 to 40
Equipment and fittings
3 to 15
Other property and equipment
5 to 20
Assets held under finance leases are depreciated over their expected useful lives on the
same basis as owned assets or when shorter, the term of relevant use. Gains and losses
on disposals are determined by comparing the proceeds of disposal with the carrying
amount.
Intangible assets
Goodwill
Goodwill is stated at cost less accumulated impairment losses. Goodwill represents the
excess of the cost of an acquisition over the fair value of the Groups share of the net
identifiable assets, liabilities and contingent liabilities of the acquired subsidiaries and
associates. Goodwill on acquisition of subsidiaries is included in intangible assets. If the
cost of acquisition is less than the fair value of the net identifiable assets, liabilities and
contingent liabilities, the difference is recognised directly in the statement of profit or
loss. Goodwill on acquisition of associates is included in investments in associates. On
disposal of a subsidiary the attributable amount of goodwill is included in the
determination of profit or loss on disposal. The useful life of goodwill is indefinite.
Computer software
Computer software is stated at historical cost less accumulated amortisation and
accumulated impairment losses. Only the costs incurred in the software development
phase are capitalised. Cost incurred in respect of feasibility studies and research etc. and
post-implementation and evaluation phases are charged to the statement of profit or loss
as incurred. The costs comprise the cost of KLM personnel as well as external IT
consultants.
Annual report 2013
99
Amortisation takes place over the estimated useful lives (mainly 5 years and with a
maximum of 10 years) of the software using the straight-line method. The useful life of
each software application is determined separately. Amortisation commences when the
software is taken into use. Prior to this moment the cost are capitalised as prepaid
intangible assets.
The estimated useful life and amortisation method are reviewed during the annual
operational planning cycle, including the effect of any changes in estimates being
recognised prospectively if the change relates to future periods.
Trademarks
The Martinair trademarks were acquired as part of the acquisition of Martinair and have
useful lives between 5 and 10 years.
The estimated useful life and amortisation method are reviewed during the annual
operational planning cycle, including the effect of any changes in estimates being
recognised prospectively if the change relates to future periods.
Associates are all entities over which the Group has significant influence but not control
or joint control, generally accompanying a shareholding of between 20% and 50% of the
voting rights. Jointly controlled entities are entities whereby the Group together with one
or more parties undertakes activities related to the Groups business that are subject to
joint control.
Investments in associates and jointly controlled entities are accounted for by the equity
method and are initially recognised at cost. The Groups investment includes goodwill
(net of any accumulated impairment loss) identified on acquisition. The Groups share of
post-acquisition profits or losses is recognised in the statement of profit or loss, and its
share of post-acquisition movements in reserves is recognised in reserves.
The cumulative post-acquisition movements are adjusted against the carrying amount of
the investment, taking into account other than temporary losses (impairment). When the
Groups share of losses in an associate/jointly controlled entity equals or exceeds its
interest in the associate/jointly controlled entity, including unsecured receivables, the
Group does not recognise further losses, unless it has incurred obligations or made
payments on behalf of the associate/jointly controlled entity.
Annual report 2013
100
Unrealised gains on transactions between the Group and its associates/jointly controlled
entities are eliminated to the extent of the Groups interest in the associates/jointly
controlled entities. Unrealised losses are also eliminated unless the transaction provides
evidence
of
an
impairment
of
the
asset
transferred.
Accounting
policies
of
associates/jointly controlled entities have been changed where necessary to ensure

consistency with the policies adopted by the Group.
Derivative financial instruments and hedge accounting
Derivative
financial
instruments
are
recognised
initially
(trade
date),
and
are
subsequently re-measured, at fair value. Fair values are obtained from quoted market
prices in active markets or by using valuation techniques where an active market does
not exist.
Valuation techniques include discounted cash flow models and option pricing models as
appropriate. All derivatives are presented as assets when their fair value is positive and
as liabilities when their fair value is negative.
Derivative assets and liabilities on different transactions are only netted if the
transactions are with the same counterpart, a legal right to off-set exists and the cash
flows are intended to be settled on a net basis.
Recognition of fair value gains and losses
The method of recognising fair value gains and losses on derivative financial instruments
depends on whether the derivative is held for trading, or is designated as a hedging
instrument, and if so, the nature of the risk being hedged.
All derivative financial instruments are held for hedging purposes. It is KLMs policy not to
hold derivative financial instruments for trading purposes. The derivatives, which do not
qualify for hedge accounting, are described as items not qualifying for hedge accounting
in these notes to the financial statements.
Categories of hedging transactions
Derivatives are used to hedge the risks associated with changes in interest rates, foreign
currency rates and fuel prices.
Forward currency contracts and options are used to cover exposure to exchange rate
movements. The Group also uses swaps to manage its exposure to interest rate risk.
Annual report 2013
101
Finally, the exposure to fuel price risks is covered by swaps or options on jet fuel and fuel
related indices such as Gasoil and Brent.
Hedging transactions fall into two categories:
1.
Fair value hedges;
2.
Cash flow hedges.
1.
Fair value hedges
Changes in the fair value of derivatives that are designated and qualify as fair value
hedges are recorded in the statement of profit or loss, together with changes in the fair
value of the asset or liability or group thereof that are attributable to the hedged risk.
2.
Cash flow hedges
The effective portion of changes in the fair value of derivatives that are designated and
qualify as cash flow hedges is recognised in equity. Any gain or loss relating to an
ineffective portion is recognised immediately in the statement of profit or loss.
Amounts accumulated in equity are recycled to the statement of profit or loss in the
periods in which the hedged item will affect profit or loss. However, when a forecast
transaction that is hedged results in the recognition of a non-financial asset or a nonfinancial liability, the gains and losses previously deferred in equity are transferred from
equity and included in the initial measurement of the cost of the asset or liability.
Hedge effectiveness testing
To qualify for hedge accounting, at the inception of the hedge, and throughout its life,
each hedge must be expected to be highly effective (prospective effectiveness). Actual
effectiveness (retrospective effectiveness) must be demonstrated on an on going basis.
The documentation at inception of each hedging relationship sets out how the
effectiveness of the hedge is assessed. The method used to assess effectiveness will
depend on the risk management strategy.
For interest rate and foreign exchange derivatives used as fair value and cash flow
hedges, the offset method is used as the effectiveness testing methodology. For fuel
derivatives used as cash flow hedges regression analysis and offset methodologies are
used.
Annual report 2013
102
If the hedging instrument no longer meets the criteria for hedge accounting, is sold, is
terminated
or
designation
is
revoked,
then
hedge
accounting
is
discontinued
prospectively.
The cumulative gain or loss previously recognised in equity remains there until the
forecast transaction affects profit or loss. If the forecasted transaction is no longer
expected to occur, then the balance in equity is recognised immediately in profit or loss.
Fair value hierarchy
Based on the requirements of IFRS 7, the fair values for financial assets and liabilities are
classified following a scale that reflects the nature of the market data used to make the
valuations. This scale has three levels of fair value:
Level 1: Fair value calculated from the exchange rate / price quoted on the active
market for identical instruments;
Level 2: Fair value calculated from valuation techniques based on observable data
such as active prices or similar liabilities or scopes quoted on the active market; or
Level 3: Fair value from valuation techniques which rely completely or in part on non
observable data such as prices on an inactive market or the valuation on a multiple
basis for non quoted securities.
Financial instruments: Recognition and measurement of financial assets and

liabilities
For the purposes of determining the basis on which they are to be recognised and
measured financial instruments are classified into the following categories:
Held-to-maturity investments
Held-to-maturity
investments
are
non-derivative
financial
assets
with
fixed
or
determinable payments and fixed maturity that the Group has the intention and ability to
held until maturity. Held-to-maturity investments are initially recognised at fair value and
subsequently at amortised cost using the effective interest method less any impairment.
Interest is recognised in the statement of profit or loss.
Medium term notes and bank deposits held by the Group as natural hedges for foreign
currency liabilities and debts are generally classified as held-to-maturity investments.
Annual report 2013
103
Loans and receivables

Loans and receivables are non-derivative financial assets with fixed or determinable
payments that are not quoted in an active market. Loans and receivables are initially
recognised at fair value and subsequently at amortised cost using the effective interest
method, less any impairment. Interest calculated using the effective interest method is
recognised in the statement of profit or loss.
Loans to associates, other loans and trade and other receivables are classified as loans
and receivables, except for short-term receivables where the recognition of interest
would be immaterial.
Effective interest method
For held-to-maturity investments and loans and receivables, the Group applies the
effective interest rate method and amortises the transaction cost, discounts or other
premiums included in the calculation of the effective interest rate over the expected life
of the instrument.
At fair value through profit or loss
At fair value through profit or loss financial assets are other financial assets which have
not been classified under either held-to-maturity or loans and receivables. At fair value
through profit or loss financial assets are measured at fair value both on initial
recognition and subsequently. Gains and losses arising from changes in fair value are
recognised in the statement of profit or loss.
Cash and cash equivalents cover all highly liquid instruments with original maturities of
three months or less and include cash in hand, deposits held at call and on short-term
with banks and bank overdrafts. Bank overdrafts are shown under Financial liabilities in
Current liabilities in the balance sheet.
Where the Company has a practice and legally enforceable right to offset bank balances,
the net balance is included under cash and cash equivalents or bank overdrafts as
applicable. Cash and cash equivalents are stated in the balance sheet at fair value.
Financial liabilities
Financial liabilities are initially recognised at amortised cost, which is the fair value of the
consideration received. Transaction costs are included in this initial measurement.
Annual report 2013
104
Subsequent to initial recognition, liabilities are, with the exception of derivative financial
instruments carried at amortised cost.
Financial liabilities are derecognised when the Groups obligations specified in the
contract expire or are discharged or cancelled. Any costs that were attributable to
financial liabilities are expensed through the statement of profit or loss.
Inventories
Inventories consist primarily of expendable aircraft spare parts, fuel stock and other
supplies and are stated at the lower of cost and net realisable value. Cost, representing
the acquisition cost, is determined using the weighted average method. Net realisable
value is the estimated selling price in the ordinary course of business, less applicable
selling expenses.
Leases
Finance leases
The Group has entered into a number of finance lease contracts (exclusively for aircraft).
Under the terms of these contracts substantially all the risks and rewards in connection
with the ownership of the underlying assets are transferred to the Group and the lease
payments are treated as repayment of principal and finance cost to reward the lessor for
its investment. The assets which are the subject of finance leases are presented as
property, plant and equipment in the balance sheet.
Finance lease liabilities are stated initially at the present value of the minimum lease
payments. Finance cost is recognised based on a pattern that reflects an effective rate of
return to the lessor.
Minimum lease payments are apportioned between the finance charge and the reduction
of the outstanding liability. The finance charge is allocated to each period during the
lease term so as to produce a constant periodic rate of interest on the remaining balance
of the liability.
Sale and leaseback transactions resulting in a finance lease with a deferred credit are
initially established at present value and credited to net cost of financial debt over the
remaining term of the associated financial lease contracts.
Annual report 2013
105
Operating leases
In addition to finance leases, the Group also leases aircraft, buildings and equipment
under operating lease agreements. Operating leases are lease contracts which are not
classified as finance leases, i.e. the risks and rewards in connection with the ownership of
the underlying assets are not substantially transferred to the lessee.
Lease expense of operating leases is recognised in the statement of profit or loss on a
straight-line basis over the lease term. If a sale and leaseback transaction results in an
operating lease, and it is clear that the transaction is established at fair value, any profit
or loss is recognised immediately in the statement of profit or loss. If the sale price is
below fair value, any profit or loss is recognised immediately. However, if the loss is
compensated for by future lease payments at below market price, the loss is deferred
and amortised in proportion to the lease payments over the period for which the asset is
expected to be used. If the sale price is above the fair value, the excess over fair value is
deferred and amortised in proportion over the period for which the asset is expected to
be used.
If the fair value at the time of a sale and leaseback transaction is less than the carrying
amount of the asset, a loss equal to the amount of the difference between the carrying
amount and the fair value is recognised immediately in the statement of profit or loss.
Deferred income
Advance ticket sales
Upon issuance, both Passenger and Cargo sales, including fuel and security surcharges,
are recorded as deferred income under Advance ticket sales. The Company applies an
estimation policy with respect to the recognition of those revenues in order to determine
which part of the tickets sold and related surcharges will expire without any transport
commitment for the Company.
Deferred gains on sale and leaseback transactions
This item relates to amounts deferred arising from sale and leaseback transactions.
Flying Blue frequent flyer program
KLM and Air France have a common frequent flyer program Flying Blue. This program
allows members to acquire miles as they fly on KLM, Air France or with other partner
companies. These miles entitle members to a variety of benefits such as free flights with
Annual report 2013
106
the two companies.

The probability of air miles being converted into award tickets is estimated using a
statistical method. The value of air miles is estimated based on the deferred revenue
approach, based on its fair value. This estimate takes into consideration the conditions of
the use of free tickets and other awards.
The estimated value of air miles is recorded as a deduction from revenues and recorded
under the caption Deferred income as liability on the balance sheet at the same time
the qualifying flight for which air miles are awarded is recognised.
The Group also sells miles to partner companies participating in current loyalty programs,
such as credit card companies, hotel chains and car rental firms. The Group defers a
portion of the miles sold representing the value of the subsequent travel award to be
provided, in a manner consistent with the determination of the liability for earned flight
awards discussed above. The remainder is recognised as revenue immediately.
Deferred income taxes
Deferred tax assets and liabilities arising from the tax losses carried forward and
temporary differences between the carrying amounts of assets and liabilities for financial
reporting purposes and for tax purposes are determined using the balance sheet liability
method and calculated on the basis of the tax rates that have been enacted or
substantively enacted at the balance sheet date and that are expected to apply to the
period when the asset is realised or the liability is settled. Except for goodwill arising from
a business combination, deferred tax assets are recognised to the extent that is probable
that taxable profit will be available against which the tax losses carried forward and the
temporary difference can be utilised.
Deferred tax assets and deferred tax liabilities are set off only when the Group has a
legally enforceable right to offset current tax assets against current tax liabilities and the
deferred tax assets and deferred tax liabilities relate to income taxes levied by the same
authority.
A deferred tax asset is recognised for all deductible temporary differences associated with
investments in subsidiaries, associates and interests in joint ventures, except to the
extent that is not probable that the temporary difference will reverse in the foreseeable
future and taxable profit will not be available against which the temporary difference can
be realised.
Annual report 2013
107
A deferred tax liability is recognised for all taxable temporary differences associated with
investments in subsidiaries, associates and interests in joint ventures, except to the
extent that the Group is able to control the timing of the reversal of the temporary
difference and it is probable that the temporary difference will not reverse in the
foreseeable future.
Pensions and other post-employment benefits
Pensions and other post-employment benefits relate to provisions for benefits (other than
termination benefits) which are payable to employees on retirement. The provisions
cover defined benefit pension plans, early-retirement schemes and post-employment
medical benefits available to employees. The Group has various defined benefit and
defined contribution pension plans, which are generally funded through payments to
separately administered funds or to insurance companies.
As per January 1, 2013, the revised standard IAS19 Employee Benefits is applicable.
For an elucidation and impact see notes to the financial statements: Changes in
accounting policies.
The amount recognised as a liability or an asset for post-employment benefits at the
balance sheet date is the net total of:
1.
The present value of the defined benefit obligations at the balance sheet date; and
2.
Minus the fair value of the plan assets at the balance sheet date.
The actuarial gain and losses are recognised immediately in Other Comprehensive
Income (part of equity).
The present values of the defined benefit obligations are calculated using the projected
unit credit method. The calculations of the obligations have been performed by
independent qualified actuaries. This benefit/years-of-service method not only takes into
account the benefits and benefit entitlements known at the balance sheet date, but also
increases in salaries and benefits to be expected in the future. When a plan is curtailed or
settled, gains or losses arising are recognised immediately.
Annual report 2013
108
The determination of the liability or asset to be recognised as described above is carried

out for each plan separately. In situations where the fair value of plan assets, adjusted
for any unrecognised positions, exceeds the present value of a funds defined benefit
obligations then an asset is recognised if available.
The service cost and the interest accretion to the provisions are included in the statement
of profit or loss under Employee compensation and benefit expense.
Other long-term employment benefits
The provision for other long-term employment benefits relates to benefits (other than
pensions and other post-employment benefits and termination benefits) which do not fall
due wholly within twelve months after the end of the period in which the employees
render the related service. The provision covers jubilee benefits. The benefits are
unfunded.
The amount recognised as a liability for other long-term employment benefits at the
balance sheet date is the present value of the defined benefit obligations. Appropriate
assumptions are made about factors such as salary increases, employee turnover and
similar factors impacting the measurement of the obligations.
The service cost, the interest accretion to the provisions and the remeasurement of the
net defined liability are included in the statement of profit or loss under Employee
compensation and benefit expense.
Termination benefits
Termination benefits are employee benefits payable as a result of either the Groups
decision to terminate an employees employment before the normal retirement date or an
employees decision to accept voluntary redundancy.
The provision is recognised when, and only when, a formal employee termination plan
has been drawn up and approved and there is no realistic possibility of it being
withdrawn.
Where the benefits fall due in more than 12 months after the balance sheet date the
provision is the present value of the expenditures expected to settle the obligation.
Annual report 2013
109
Other provisions
Provisions are recognised when:
There is a present legal or constructive obligation as a result of past events;
It is probable that an outflow of economic benefits will be required to settle the

obligation; and
A reliable estimate of the amount of the obligation can be made.
The provisions are carried at face value unless the effect of the time value of money is
material, in which case the amount of the provision is the present value of the
expenditures expected to settle the obligation. The effect of the time value of money is
presented as a component of financial income.
Emission Trading Scheme
As of January 1, 2012, European airlines entered the scope of companies subject to the
Emission Trading Scheme (ETS). In the absence of an IFRS standard or interpretation
regarding ETS accounting, the Group chose the following scheme known as the netting
approach.
According to this approach, the quotas are recognised as intangible assets:
- Free quotas given the State are valued at nil; and
- Quotas purchased on the market are accounted at the acquisition cost.
These intangible assets are not amortised.
If the difference between recognised quotas and real emissions is negative then the
Group recognises a provision. This provision is assessed at acquisition cost for acquired
rights and, for the non-hedged part, with reference to the market price as of each closing
date. At the date of the restitution of the quotas corresponding to real emissions, the
provision is written-off and the intangible assets are returned.
Accounting policies for the statement of profit or loss
Revenues
Air transport
Revenues from air transport transactions are recognised as and when transportation
service is provided. Air transport revenues are stated net of external charges such as
commissions paid to agents, certain taxes and volume discounts. The revenues however,
include (fuel) surcharges paid by passengers.
Annual report 2013
110
Maintenance contracts
The Group uses the percentage of completion method to determine the appropriate
amount of revenue and cost relating to third-party maintenance contracts to be
recognised in the statement of profit or loss in a given period, when the outcome can be
estimated reliably. When the outcome of a maintenance contract cannot be estimated
reliably, contract revenue is recognised only to the extent of contract cost incurred that
are likely to be recoverable.
Maintenance revenues from time and material contracts are recognised together with
incurred direct maintenance expenses as a percentage of completion of the individual
maintenance visits in progress. The degree of progress to completion is measured with
use of recorded progress and expenses incurred per individual maintenance visit.
Revenues on maintenance/power by the hour contracts, that are billed on logged flight
hours customers engines and components, are recognised to the extent that actual
maintenance services, valued at sales prices against the amounts billed on logged flight
hours have actually been carried out. Any amount billed for services not yet performed
are recorded as liability for unearned revenues.
External expenses
External expenses are recognised in the statement of profit or loss using the so called
matching principle which is based on a direct relationship between cost incurred and
obtaining income related to the operation. Any deferral of cost in view of applying the
matching principle is subject to these costs meeting the criteria for recognising them as
an asset on the balance sheet. In order to minimize the financial risks involved with such
transactions the Company makes use of financial derivatives such as fuel forward
contracts, foreign currency options and swaps. The gains and losses arising from the use
of the derivatives are included in these costs.
Gains/losses on disposals of property, plant and equipment
The gain on disposal of an item of property, plant and equipment is the difference
between the net disposal proceeds and the carrying amount of the item. Gains on
disposal are netted against losses on disposal.
Reversal of impairment losses on financial assets
This item represents increases in the carrying amounts of financial assets arising from
reversals of previously recognised impairment losses. The amount of the reversal does
Annual report 2013
111
not exceed the carrying amount of the assets that would have been determined had no
impairment losses been recognised in prior years.
Other income and expense items
Gross cost of financial debt includes interest on loans of third parties and finance leases
using the effective interest rate method.
Interest income includes interest on loans, interest-bearing marketable securities, shortterm bank deposits and money at call. Interest income is recognised on an accrual basis.
Foreign currency exchange gains and losses
Foreign exchange gains and losses resulting from the translation of transactions in
foreign currencies and from the translation at year-end exchange rates of monetary
assets and liabilities denominated in foreign currencies are recognised in the statement of
profit or loss, except when deferred in equity as qualifying cash flow hedges and
qualifying net investment hedges.
Fair value gains and losses
Fair value gains / losses represent the total of increases / decreases during the year in
the fair values of assets and liabilities, excluding derivative financial instruments
designated as cash flow hedges.
Share-based compensation
Phantom shares
The Group has cash-settled long-term incentive plans in which it grants to its employees
phantom shares. The phantom shares are shares, generating an amount of cash, which is
equal to the AIR FRANCE KLM share price at the moment of selling of shares. Phantom
shares are accounted for as a liability at the fair value at each reporting date. The liability
will be built up monthly during a 3-year vesting period.
The fair value of the phantom shares is measured at the AIR FRANCE KLM share closing
price at the end of the month.
Changes in the fair value of the liability are recognised as employee benefit expense in
profit and loss.
Annual report 2013
112
Cash flow statement

The cash flow statement is prepared using the indirect method. Changes in balance sheet
items that have not resulted in cash flows such as translation differences, financial leases
and fair value changes have been eliminated for the purpose of preparing this statement.
Assets and liabilities acquired as part of a business combination are included in investing
activities (net cash acquired). Dividends paid to ordinary shareholders are included in
financing activities. Dividends received are classified as investing activities. Interest paid
is included in operating activities.
Accounting estimates and judgements
Estimates and judgements are continually evaluated and are based on historical
experience and other factors, including expectations of future events that are believed to
be reasonable under the circumstances.
Key sources of estimation uncertainty
The Group makes estimates and assumptions concerning the future. The resulting
accounting estimates will, by definition, seldom equal the corresponding actual results.
The estimates and assumptions that have a significant risk of causing material
adjustment to the carrying amounts of assets and liabilities within the next financial year
are discussed below.
Impairment of assets
Factors may exist which require the recognition of an impairment of certain assets and/or
CGUs. For the purposes of assessing impairment, assets are grouped at the lowest levels
for which there are separately identifiable cash flows (cash-generating units (CGUs)),
which correspond to the Groups business segments. Such impairment is based on
estimates of the fair value less cost to sell and the value in use. The fair value less cost
to sell is derived from assumptions in relation to the possible selling price of a certain
asset. The value in use is based on the discounted value of the cash flows that the
asset/CGU is expected to generate in the future. These future cash flows are based on
the business plans for the coming years. The value in use also takes into account possible
adverse developments, which may lead to impairment. It is possible that the Group may
have to recognise additional impairment charges in the future as a result of changes in
(market) conditions that may take place in future periods.
Annual report 2013
113
Useful lives of property, plant and equipment

The carrying amount of flight equipment and other property and equipment is determined
by using estimates of the depreciation periods, which are derived from the expected
technical and economic useful life of the assets involved. Due to advancing technology,
evolving market circumstances and changes in the use of the assets involved, the
expected technical and economic life of the asset may be subject to alteration.
Valuation of inventories
The Group records its inventories at cost and provides for the risk of obsolescence using
the lower of cost or market principle. The expected future use of inventory is based on
estimates about future demand and past experience with similar inventories and their
usage.
Valuation of accounts receivable and the allowance for bad or doubtful debts
The Group periodically assesses the value of its accounts receivable based on specific
developments in its customer base. The allowance for bad or doubtful debts is formed on
the grounds of this assessment. The actual outcome may diverge from the assumptions
made in determining the allowances.
Valuation of deferred tax assets and liabilities
In the process of estimating the value of deferred tax assets, in particular with regard to
tax losses carried forward, assumptions are made regarding the degree to which these
losses can be offset in the future. This is based, among other things, on business plans.
In addition, in the preparation of the Financial Statements, assumptions are made with
regard to temporary differences between the valuation for tax purposes and the valuation
for financial reporting purposes. The actual outcome may diverge from the assumptions
made in determining the current and deferred tax positions, e.g. as a result of disputes
with the tax authorities or changes in tax laws and regulations.
Accounting for pensions and other post-employment benefits
Post-employment benefits represent obligations that will be settled in the future and
require assumptions to project benefit obligations and fair values of plan assets. Postemployment benefit accounting is intended to reflect the recognition of future benefit cost
over the employee's approximate service period, based on the terms of the plans and the
investment and funding decisions made by the Group.
Annual report 2013
114
The accounting standards require management to make assumptions regarding variables

such as discount rate, rate of compensation increase, mortality rates, and future
healthcare cost. Periodically, management consults with external actuaries regarding
these assumptions. Changes in these key assumptions and in financing agreements
between pension funds and the Company can have a significant impact on the
recoverability of the net pension assets (IFRIC 14), projected benefit obligations, funding
requirements and defined benefit cost recognized in profit or loss incurred. For details on
key assumptions and policies, see note 16.
It should be noted that when discount rates decline or rates of compensation increase
pension and post-employment benefit obligations will increase. Defined benefit cost
recognized in profit or loss and post-employment cost also increase, when discount rates
decline, since this rate is also used for the expected return on fund assets.
Other provisions
A provision will be recognised in the balance sheet when the Group has a present legal or
constructive obligation to a third party as a result of a past event and it is probable that
an outflow of economic benefits will require settling the obligation.
Management must make estimates and assumptions as at the balance sheet date
concerning the probability that a certain obligation will crystallise as well as the amount
that is likely to be paid. Future developments, such as changes in market circumstances
or changes in legislation and judicial decisions may cause the actual obligation to diverge
from the provision. The Group is involved in legal disputes and proceedings. Management
decides on a case-by-case basis whether a provision is necessary based on actual
circumstances. This assessment comprises both a determination of the probability of a
successful outcome of the legal action and the expected amount payable.
Determination of fair value
The Group uses available market information and appropriate valuation techniques to
determine the fair values of financial instruments. However, judgement is required to
interpret market data and to determine fair value. Management believes that the carrying
value of financial assets and financial liabilities with a maturity of less than one year
approximate their fair value.
Annual report 2013
115
These financial assets and liabilities include cash and cash equivalents, trade accounts
receivable and trade accounts payable. Details of the assumptions used and the results of
sensitivity analyses recognising these assumptions are provided in note 4.
Financial Risk Management
Risk management organisation and fuel hedging policy
Market risk coordination and management is the responsibility of the Risk Management
Committee (RMC) which comprises the Chief Executive Officer and the Chief Financial
Officer of KLM, the Chief Executive Officer and the Chief Financial Officer of Air France
and the Chief Financial Officer of AIR FRANCE KLM. The RMC meets each quarter to
review AIR FRANCE KLM reporting of the risks relating to the fuel price, the principal
currency exchange rates and interest rates, and to decide on the hedging to be
implemented: targets for hedging ratios, the time periods for the respect of these targets
and, potentially, the preferred types of hedging instrument.
The aim is to reduce the exposure of AIR FRANCE KLM and, thus, to preserve budgeted
margins. The RMC also defines the counterparty-risk policy.
The decisions made by the RMC are implemented by the treasury and fuel purchasing
departments within each company, in compliance with the procedures governing the
delegation of powers. In-house procedures governing risk management prohibit
speculation. Regular meetings are held between the fuel purchasing and treasury
departments of both companies in order to exchange information concerning matters
such as hedging instruments used, strategies planned and counterparties.
The treasury departments of each company circulate information on the level of cash and
cash equivalents to their respective executive managements on a daily basis.
Every month, a detailed report including, amongst other information, interest rate and
currency positions, the portfolio of hedging instruments, a summary of investments and
financing by currency and the monitoring of risk by counterparty is transmitted to the
executive managements. The instruments used are swaps and options.
The policy on fuel hedging is the responsibility of the fuel purchasing departments, which
are also in charge of purchasing fuel for physical delivery. A weekly report, enabling the
Annual report 2013
116
evaluation of the net-hedged fuel cost of the current financial year and the two following
ones, is supplied to the executive managements.
This mainly covers the transactions carried out during the week, the valuation of all
positions, the hedge percentages as well as the breakdown of instruments and the
underlying used, average hedge levels, the resulting net prices and stress scenarios, as
well as market commentary. Furthermore, a weekly AIR FRANCE KLM report consolidates
the figures from the two companies relating to fuel hedging and to physical cost. The
instruments used are swaps and options.
Financial Risk Management
The Group is exposed to the following financial risks:
1.
Market risk;
2.
Credit risk; and
3.
Liquidity and solvency risk.
1.
Market risk
The Group is exposed to market risks in the following areas:

a. Currency risk;
b. Interest rate risk; and
c. Fuel price risk.
a.
Currency risk
Most of AIR FRANCE KLM revenues are generated in euros. However, because of its
international activities, AIR FRANCE KLM incurs a foreign exchange risk. The principal
exposure is to the US dollar, and then, to a lesser extent, to British pound sterling and
the Japanese yen. Thus, any changes in the exchange rates for these currencies relative
to the euro may have an impact on AIR FRANCE KLMs financial results.
With regard to the US dollar, since expenditures such as fuel, operating leases or
component cost exceed the level of revenue, AIR FRANCE KLM is a net buyer.
This means that any significant appreciation in the US dollar against the euro could result
in a negative impact on the Groups activity and financial results. Conversely, AIR
FRANCE KLM is a net seller of the Japanese yen and of British pound sterling, the level of
revenues in these currencies exceeding expenditure. As a result, any significant decline in
these currencies relative to the euro could have a negative effect on the Groups activity
Annual report 2013
117
and financial results. In order to reduce its currency exposure, AIR FRANCE KLM has
adopted hedging strategies.
Both KLM and Air France hedge progressively their net exposure over a rolling 24-month
period.
Aircraft are purchased in US dollars, meaning that AIR FRANCE KLM is highly exposed to
a rise in the dollar against the euro for its aeronautics investments. The hedging policy
plans the progressive and systematic implementation of hedging between the date of the
aircraft order and their delivery date.
Despite this active hedging policy, not all exchange rate risks are covered. AIR FRANCE
KLM might then encounter difficulties in managing currency risks, which could have a
negative impact on AIR FRANCE KLM business and financial results.
b.
Interest rate risk
At both KLM and Air France, most financial debt is contracted in floating-rate instruments
in line with market practice. However, given the historically low level of interest rates,
KLM and Air France have used swap strategies to convert a significant proportion of their
floating-rate debt into fixed rates. At the end of December 2013, KLMs net exposure to
changes in market interest rates is neutral.
c.
Fuel price risk
Risks linked to the jet fuel price are hedged within the framework of a hedging strategy
for the whole of AIR FRANCE KLM.
Main characteristics of the hedge strategy:
Hedge horizon: 2 years.
Minimum hedge percentage:

Quarter underway: 65% of the volumes consumed;
Quarter 1 to quarter 2: 65% of the volumes consumed;
Quarter 3: 60% of the volumes consumed;
Quarter 7: 20% of the volumes consumed; and
Quarter 8: 10% of the volumes consumed.
Underlying: Brent, Gasoil and Jet CIF.
Annual report 2013
118
At least 25% of volumes consumed during the two first quarters of the program
(excluding the quarter underway) must be hedged in average distillates (Jet Fuel and
Gasoil).
Instruments: Swap, call, call spread, three ways, four ways, collar and collar put
spread.
2.
Credit risk
Credit risks arise from various activities including investing and operational activities as
well as hedging activities with regard to financial instruments. The risk is the loss that
could arise if a counterpart were to default in the performance of its contractual
obligations. The Group has established credit limits for its external parties in order to
mitigate the credit risk. These limits are determined on the basis of ratings from
organisations such as Standard & Poors and Moodys Investors Services.
As of December 31, 2013, KLM identified the following exposure to counterparty risk:
LT Rating (Standards & Poors)

AAA
AA+
AA
A+
A
Total
Total exposure in EUR millions

505
12
216
14
537
1,284
At December 31, 2013, the exposure consists of the fair market value of the short-term
(less than 1 year) marketable securities and mainly unrestricted triple A bonds.
3.
Liquidity and solvency risk
Liquidity and solvency risk is related to the risk that the Group might be unable to obtain
the financial resources it requires to meet its long- and short-term obligations on time.
All anticipated and potential cash flows are reviewed regularly. These include, amongst
others, operational cash flows, dividends, debt and interest payments and capital
expenditure. The objective is to have sufficient liquidity, including committed credit
facilities, available that are adequate for the liquidity requirements for the coming years.
Annual report 2013
119
Flight equipment
Other flight
equipment
Equipment
and
fittings
Leased
aircraft
1,615
2,934
1,702
6,251
6 21
607
165
1, 393
276
76
290
366
129
(171)
(605)
(1)
(34)
(7)
(42)
285
197
(72)
410
10
20
1,466
3,207
1,749
6,422
6 28
586
161
1, 375
177
7,974
1,074
889
774
2,737
2 07
472
99
778
3,515
97
147
186
430
29
27
12
68
498
(166)
(381)
(1)
(40)
(421)
200
Total
Land and
buildings
Other property
and equipment
Owned
aircraft
Total
Prepayments
Total
Historical cost
As at Jan. 1, 2012
Additions
Disposals
Other movements
As at Dec. 31, 2 012
(434)
(228)
7,920
499
(647)
202
Accumulated
depreciation
As at Jan. 1, 2012
Depreciation
Disposals
Other movements
As at Dec. 31, 2 012
(215)
(32)
(7)
166
15
19
200
1,122
1,051
813
2,986
2 36
467
103
806
3,792
(1)
Net carryin g amount

As at Jan. 1, 2012
541
2,045
928
3,514
4 14
135
66
615
276
4,405
As at Dec. 31, 2 012
344
2,156
936
3,436
3 92
119
58
569
177
4,182
Flight equipment
Owned
aircraft
Leased
aircraft
Other flight
equipment
1,466
3,207
1,749
6,422
6 28
586
161
1, 375
177
25
140
172
337
126
(169)
(612)
(8)
61
208
63
13
Total
Land and
buildings
Equipment
and fittings
Other property
and equipment
Total
Prepayments
Total
Historical cost
As at Jan. 1, 2013
Additions
Disposals
Other movements
As at Dec. 31, 20 13
(442)
365
(1)
(218)
(52)
(9)
(45)
(69)
31
(107)
7,974
468
(681)
132
1,414
3,128
1,813
6,355
6 84
549
109
1, 342
196
7,893
1,122
1,051
813
2,986
2 36
467
103
806
3,792
78
151
187
416
32
28
68
484
(147)
(455)
(52)
(3)
(63)
(518)
38
132
38
(2)
(32)
1,127
891
3,079
2 98
441
76
815
3,894
Accumulated
depreciation
As at Jan 1, 2013
Depreciation
Disposals
Other movements
As at Dec. 31, 2 013
(307)
168
1,061
(1)
(74)
(8)
136

As at Jan. 1, 2013
344
2,156
936
3,436
3 92
119
58
569
177
4,182
As at Dec. 31, 2 013
353
2,001
922
3,276
3 86
108
33
527
196
3,999
Annual report 2013
120
Property, plant and equipment include assets which are held as security for mortgages
and loans as follows:
2013
Aircraft
Land and buildings
Carrying amount
As at December 31,
2012
100
153
41
123
163
47
294
333
Borrowing cost capitalised during the year amount to EUR 3 million (2012 EUR 7 million).
The interest rate used to determine the amount of borrowing cost to be capitalised was
4.0% (2012 4.0%).
Land and buildings include buildings located on land which have been leased on a longterm basis. The book value of these buildings at December 31, 2013 amounts to
EUR 270 million (December 31, 2012 EUR 290 million).
Annual report 2013
121
Intangible assets
Goodwill
Software
Trade-marks
Software
under
development
Total
Historical cost
As at Jan. 1, 2012
Additions
Reclassifications
39
-
179
16
-
5
1
116
46
(9)
339
62
(8)
39
195
153
393
Accumulated amortisation and

impairment
As at Jan. 1, 2012
Amortisation
Reclassifications
29
-
125
18
-
2
1
-
156
19
-
29
143
175
Net carrying amount

10
10
54
52
3
3
116
153
183
218
Historical cost
Additions
Disposals
Reclassifications
39
-
195
(19)
95
6
-
153
68
(9)
(95)
393
68
(28)
-
39
271
117
433
Accumulated amortisation and

impairment
Amortisation
Disposals
Reclassifications
29
-
143
22
(19)
-
3
1
-
175
23
(19)
-
29
146
179
Net carrying amount

10
10
52
125
3
2
153
117
218
254
As at December 31, 2013, software under development mainly relates to replacement of

departure and flight control systems and aircraft maintenance systems.
Annual report 2013
122
2013
Associates
Jointly controlled entities
As at December 31,
2012
82
23
90
23
105
113
2013
2012
Carrying amount as at January 1
90
62
Movements
Investments
Share of profit/(loss) after taxation
Dividends received
Foreign currency translation differences
OCI movements derivatives
Other movements
(10)
(2)
4
-
44
(12)
(1)
(3)
(2)
2
Net movement
Carrying amount as at December 31
(8)
82
28
90
Carrying amount
Investments in associates
The share of profit/(loss) after taxation as at December 31 has been adjusted to reflect
the estimated share of result of the associate for the year then ended.
The Groups interest in its principal associate, Kenya Airways Ltd., can be summarised
as follows:
Country of incorporation
Percentage of interest held
Assets
Liabilities
Revenues
Profit/(loss) after taxation
2013
As at December 31,
2012
Kenya
Kenya
26.73%
26.73%
1,104
823
902
(72)
681
479
949
15
(19)
Above table of Kenya Airways Ltd.s assets, liabilities and revenues is based on the
audited financial statements for the years ended March 31, 2013 and March 31, 2012.
Annual report 2013
123
The shares of Kenya Airways Ltd. are quoted on the Nairobi stock exchange. Based on
the quoted price of the shares at the close of business on December 31, 2013 the fair
value of KLMs interest in Kenya Airways Ltd. was EUR 45 million (2012 EUR 40 million).
The Groups interest in its associate Transavia France S.A.S. can be summarised as
follows:
2013
As at December 31,
2012
France
France
40%
40%
Assets
Liabilities
Revenues
139
110
272
(4)
130
97
215
-
(2)
Transavia France is an associate controlled by Air France (60%) and Transavia Airlines
C.V. (40%).
In the shareholders agreement it has been stated that when losses exceed the book
value, the book value is written down to zero and no further losses are accounted for,
unless and to the extent that Transavia has entered into a legally enforceable or
constructive obligation or has made payments on behalf of Transavia France.
In 2012 the Group participated in a share issue of Transavia France for an amount of
EUR 8 million, of which EUR 2 million was paid in 2012.
Annual report 2013
124
2013
2012
23
23
Movements
New consolidation
Other movements
Net movement
1
(1)
23
23
The Groups interest in its principal jointly controlled entity, Schiphol Logistics Park C.V.,
which is an unlisted company, can be summarised as follows:
2013
As at December 31,
2012
The Netherlands
The Netherlands

Percentage of voting right
53%
45%
53%
45%
Non-current assets
Current assets
64
1
-
59
2
1
Annual report 2013
125
Other assets and liabilities

Assets
Current Non-current
Liabilities
Current Non-current
Exchange rate risk

Fair value hedges
Cash flow hedges
Items not qualifying for hedge accounting
10
30
3
4
13
14
(1)
(27)
(3)
(17)
(12)
(14)
Total exchange rate risk hedges
43
31
(31)
(43)
Interest rate risk

Fair value hedges
Cash flow hedges
19
1
(27)
(115)
(15)
Total interest rate risk hedges
20
(157)
Commodity risk hedges

Cash flow hedges
37
11
(13)
(3)
Total commodity risk hedges
37
11
(13)
(3)
Total derivative financial instruments
80
62
(44)
(203)
26
80
88
Others
Total as at December 31, 2012
Assets
Current Non-current
(3)
(44)
(206)
Liabilities
Current Non-current
Exchange rate risk

Fair value hedges
Cash flow hedges
28
1
2
17
8
(8)
(48)
(1)
(33)
(14)
(8)
Total exchange rate risk hedges
29
27
(57)
(55)
Interest rate risk

Fair value hedges
Cash flow hedges
7
6
(3)
(1)
-
(3)
(87)
(10)
Total interest rate risk hedges
13
(4)
(100)

Cash flow hedges
92
20
(7)
(1)
Total commodity risk hedges
92
20
(7)
(1)
121
60
(68)
(156)
48
121
108
Total derivative financial instruments

Others
Total as at December 31, 2013
(11)
(68)
Annual report 2013
(167)
126
Exposure to exchange rate risk

In the frame of cash flow hedges, maturities relate to realisation dates of hedged items.
Therefore, amounts of fair value presented in equity are recycled in the statement of
profit or loss at realisation dates of hedged items.
As at December 31, 2013 the types of derivatives used, their nominal amounts and fair
values are as follows:
Nominal
amount
<1 year
>1 year
and
<2 years
>2 years >3 years
and
and
<3 years <4 years
>4 Years
and
<5 years > 5 years
Fair
Value
Exchange rate risk hedges

Fair value hedges
Forward purchases
USD
Forward sales
USD
Total fair value hedges
763
137
180
208
119
71
48
(39)
763
137
180
208
119
71
48
32
32
1,454
21
1
953
21
1
490
-
11
-
(56)
-
199
154
59
142
88
41
57
66
18
(3)
42
-
1,920
1,278
631
11
(17)
219
36
31
49
55
48
(219)
(36)
(31)
(49)
(55)
(48)
(3)
2,683
1,415
811
219
119
71
48
(39)
Cash flow hedges

Options
JPY
Forward purchases
USD
GBP
MXN
Forward sales
GBP
JPY
Other
Total cash flow hedges
Items not qualifying for

hedge accounting
Forward purchases
USD
Forward sales
USD
Total items not qualifying for
hedge accounting
Total exchange rate risk
derivatives
Annual report 2013
(56)
127
Exposure to interest rate risk

In local currency millions

>1 year >2 years >3 years
and
and
and
<2 years <3 years <4 years
In millions
of Euros
>4 Years
and
<5 years
>5 years
Fair
Value
181
35
181
116
161
191
237
710
(88)
183
116
161
191
237
710
(88)
83
34
14
34
69
-
(10)
6
117
48
69
(4)
1,976
211
133
244
191
237
960
(91)
Nominal
amount
<1 year
261
28
17
35
261
28
17
1,598
183
1,598
Interest rate risk hedges

Fair value hedges
Swaps
Total fair value hedges
Cash flow hedges
Swaps
Items not qualifying for
hedge accounting
Swaps
Others
Total Items not qualifying for
hedge accounting
Total interest rate risk
derivatives
Exposure to commodity risk

In the normal course of its business, the Group conducts transactions on petroleum
product markets in order to effectively manage the price risks related to its purchases of
fuel.
Annual report 2013
128
The nominal amounts of the Groups commitments on the crude and refined oil markets
as at December 31, 2013 are shown below:
In USD millions
>1 year >2 years >3 years
and
and
and
<2 years <3 years <4 years
In millions
of Euros
>4 Years
and
<5 years
>5 years
Fair
Value
10
94
104
104
Nominal
amount
<1 year
290
2,044
290
1,409
635
2,334
1,699
635
Total commodity risk

derivatives
2,334
1,699
635

Cash flow hedges
Swaps
Options
Valuation methods for financial assets and liabilities at their fair value
As at December 31, 2013, the breakdown of the Groups financial assets and derivative
instruments, based on the three classification levels, is as follows:
Level 1
Financial assets available for sale
Shares
Assets at fair value through profit and loss
Marketable securities
Derivatives instruments (asset and liability)
Currency exchange derivatives
Interest rate derivatives
Commodity derivatives
Level 2
Total
375
-
530
226
905
226
(56)
(91)
104
(56)
(91)
104
No significant changes in levels of hierarchy, or transfers between levels, have occurred

in the reporting period.
For the explanation of the three classification levels, reference is made to fair value
hierarchy paragraph in the accounting policies for the balance sheet section.
Annual report 2013
129
Sensitivity analysis
The sensitivity is calculated solely on the valuation of derivatives at the closing date of
the period presented. The hypotheses used are coherent with those applied in the
financial year ended as at December 31, 2013.
The impact on other reserves corresponds to the sensitivity of effective fair value
variations for instruments and is documented in the hedged cash flow (options intrinsic
value, fair value of closed instruments). The impact on the income for tax corresponds
to the sensitivity of ineffective fair value variations of hedged instruments (principally
time value of options) and fair value variations of transactions instruments. For fuel, the
downward and upward sensitivity are not symmetrical when taken into account the
utilisation, in respect of the policy of optional hedged instruments in which the risk profile
is not linear.
For further information reference is made to the Financial Risk Management paragraph in
the text to the notes to the consolidated financial statements.
Fuel price sensitivity

The impact on income before tax and other reserves of the variation of +/- USD 10
on a barrel of Brent is presented below:
December 31, 2013

Increase of
Decrease of
10 USD
10 USD
Pre-tax income
Other reserves
(29)
207
(72)
(92)
December 31, 2012

Increase of
Decrease of
10 USD
10 USD
50
84
(59)
(73)
The fuel price sensitivity is only calculated on the valuation of derivatives at the closing
date of each period presented.
Annual report 2013
130
Currency sensitivity
Value as of the closing date of all monetary assets and liabilities in other currencies are
as follows:
Monetary Assets
Dec. 31,
Dec. 31,
2013
2012
USD
JPY
CHF
44
-
Monetary Liabilities
Dec. 31,
Dec. 31,
2013
2012
124
-
250
309
341
232
393
347
The amounts of monetary assets and liabilities disclosed above do not include the effect
of derivatives.
The impact on change in value of financial instruments and on other reserves of the
variation of a 10% weakening in exchange rates in absolute value relative to the Euro is
presented below:
USD
Dec. 31, Dec. 31,
2013
2012
Change in value of
financial instruments
Other reserves
(4)
(130)
JPY
Dec. 31, Dec. 31,
2013
2012
1
(147)
22
15
GBP
Dec. 31, Dec. 31,
2013
2012
28
21
16
14
The impact on change in value of financial instruments on financial income and

expenses consists of:
Change in value of monetary assets and liabilities (in accordance with IAS 21,
including the effect of fair value and cash flow hedges);
Changes in time value of currency exchange options (recognized in financial income);
The changes in fair value of derivatives for which fair value hedges accounting is
applied or no hedging accounting is applied.
The impact on other reserves is explained by the change in exchange rates on changes
in fair value of currency derivatives qualified for cash flow hedging, recognized in other
reserves.
Interest rate sensitivity
The Group is exposed to the risk of changes in market interest rates. The variation of 100
basis points of interest rates would have an impact on income before tax of EUR nil
million for 2013 (EUR nil million for 2012).
Annual report 2013
131
Held-to-maturity
investments
At fair value
through profit or
loss
Loans and
receivables
2012
2013
2012
2013
2012
2013
2012
196
205
36
38
50
46
282
289

Movements
Additions and loans granted
Loans and interest repaid
Interest accretion
Other movements
Net movement
1
(56)
62
(10)
-
1
(42)
38
(5)
(1)
2
(4)
(1)
(4)
6
(7)
(1)
-
184
1
-
1
3
-
(3)
(9)
(7)
(2)
185
175
29
36
235
50
457
193
196
December 31, 2013

Current
Triple A bonds and long-term deposits
Other loans and receivables
Restricted deposit EU anti-trust investigations
Other restricted deposits
AIR FRANCE KLM S.A. shares
Carrying amount
Total
2013
187
(60)
62
(10)
(4)
8
(49)
38
(3)
(1)
(7)
282
December 31, 2012
Non-current
Current
Non-current
12
181
31
165
20
31
174
52
226
9
9
42
42
8
8
247
210
78
204
Regarding the restricted deposit EU anti-trust investigations reference is made to note 20

Contingent assets and liabilities guarantees and to note 17 Other provisions Legal
issues.
The carrying amounts of financial assets denominated in currencies other than the
Euro are as follows:
2013
USD
GBP
Total
As at December 31,
2012
211
1
220
2
212
222
Annual report 2013
132
The interest-bearing financial assets have fixed interest rates. The weighted average
effective interest rates at the balance sheet date are as follows:
December 31, 2013

in %
December 31, 2012
EUR
USD
EUR
USD
0.3
1.0
3.3
2.0
-
0.3
0.8
3.4
2.3
-
The triple A bonds and long-term deposits are held as a natural hedge to mitigate the
effect of foreign exchange movements relating to financial lease liabilities. Except as
described below these securities are at the free disposal of the Company. Access to triple
A bonds and long-term deposits, loans and receivables amounting to EUR 226 million
(December 31, 2012 EUR 42 million) is restricted.
The maturities of held-to-maturity investments are as follows:
2013
Held-to-maturity
Less than 1 year
Between 1 and 2 years
Over 5 years
Total
As at December 31,
2012
12
65
12
35
69
31
28
66
71
193
196
The maturities of loans and receivables are as follows:

2013
As at December 31,
2012

Less than 1 year
Over 5 years
9
4
2
1
1
12
4
9
4
1
2
16
Total
29
36
Annual report 2013
133
The fair values of the financial assets are as follows:

2013
Held-to-maturity
Restricted deposit EU Cargo Claim
Restricted deposit other
Total fair value
As at December 31,
2012
209
221
16
22
174
52
9
235
42
8
50
460
293
The fair values listed above have been determined as follows:
Triple A bonds and long-term deposits: The fair values are based on the net present
value of the anticipated future cash flows associated with these instruments;
Deposits and commercial paper: The carrying amounts approximate fair value
because of the short maturity of these deposits and commercial paper;
AIR FRANCE KLM S.A. shares: Quoted price as at close of business on December 31,
2013 and December 31, 2012;
Other assets: The carrying amounts approximate fair value because of the short
maturity of these instruments or, in the case of equity instruments that do not have a
quoted price in an active market, the assets are carried at cost.
The contractual re-pricing dates of the Groups interest bearing assets are as follows:
2013
Less than 1 year
Between 1 and 2
Between 2 and 3
Between 3 and 4
Between 4 and 5
Over 5 years
years
years
years
years
Total interest bearing financial assets
As at December 31,
2012
247
69
2
1
1
122
77
37
70
1
2
81
442
268
Annual report 2013
134
Inventories
2013
Carrying amount
Maintenance inventories
Other sundry inventories
Total
As at December 31,
2012
124
78
110
94
202
204
Allowance for obsolete inventory amounted to EUR 62 million (December 31, 2012
EUR 62 million).

2013
As at December 31,
2012
Trade receivables
Provision trade receivables
Trade receivables - net
546
(21)
525
560
(13)
547
Amounts due from:

- AIR FRANCE KLM group companies
- associates and jointly controlled entities
- maintenance contract customers
Taxes and social security premiums
Other receivables
Prepaid expenses
108
5
88
30
30
86
102
6
96
26
38
72
872
887
Total
In the financial year EUR 9 million (December 31, 2012 EUR 4 million increase) increase
of provision trade receivables has been recorded in other operating income and expenses
in the consolidated statement of profit or loss.
Maintenance contract cost incurred to date (less recognised losses) for contracts in
progress at December 31, 2013 amounted to EUR 95 million (December 31, 2012
EUR 78 million).
Advances received for maintenance contracts in progress at December 31, 2013
amounted to EUR 4 million (December 31, 2012 EUR 6 million).
Annual report 2013
135

2013
Cash at bank and in hand

Short-term deposits
Total
As at December 31,
2012
71
905
158
1,077
976
1,235
In 2013 a cash amount of EUR 132 million has been added to the restricted deposit for
the EU anti-trust investigations (see note 5 Other financial assets).
The effective interest rates on short-term deposits are in the range from 0.02% to 3.80%
(2012 range 0.02% to 3.00%). The major part of short-term deposits is invested in
money market instruments or in liquid funds with daily access to cash.
The part of the cash and cash equivalents held in currencies other than the Euro is as
follows:
2013
As at December 31,
2012
USD
GBP
JPY
Other currencies
31
11
18
2
10
Total
42
30
The fair value of cash and cash equivalents does not differ materially from the book
value.
Annual report 2013
136
Share capital
Authorised share capital

No movements have occurred in the authorised share capital since April 1, 2004. The
authorised share capital of the Company is summarised in the following table:
Par value
per share
(in EUR)
Priority shares
Ordinary shares
A Cumulative preference shares
B Preference shares
C Cumulative preference shares
2.00
2.00
2.00
2.00
2.00
Authorised
Number of
shares
1,875
149,998,125
37,500,000
75,000,000
18,750,000
Total authorised share capital
Amount in
EUR 1,000
4
299,996
75,000
150,000
37,500
562,500
Issued share capital

No movements have occurred in the issued share capital since April 1, 2004. No shares
are issued but not fully paid.
Issued and fully paid

December 31, 2013
December 31, 2012
Number of
Number of
Amount in
Amount in
shares
shares
EUR 1,000
EUR 1,000
Included in equity
Priority shares
Ordinary shares
1,312
46,809,699
3
93,619
1,312
46,809,699
93,622
3
93,619
93,622
Included in financial liabilities

Total issued share capital
8,812,500
7,050,000
17,625
14,100
8,812,500
7,050,000
31,725
125,347
17,625
14,100
31,725
125,347
Annual report 2013
137
The rights, preferences and restrictions attaching to each class of shares are as follows:
Priority shares
All priority shares are held by AIR FRANCE KLM S.A. Independent rights attached to the
priority shares include the power to determine or approve:
a. To set aside an amount of the profit established in order to establish or increase
reserves (art. 32.1 Articles of Association (AoA));
b. Distribution of interim dividends, subject to the approval of the Supervisory Board
(art. 32.4 AoA);
c. Distribution to holders of common shares out of one or more of the freely
distributable reserves, subject to the approval of the Supervisory Board (art. 32.5
AoA);
d. Transfer of priority shares (art. 14.2 AoA).
Before submission to the General meeting of Shareholders prior approval of the holder of
the priority shares is required for:
a. Issuance of shares (art. 5.4 AoA);
b. Limitation of or exclusion from pre-emptive rights of the holders of other classes
of shares (art. 5.4 AoA);
c. Repurchase of own shares (art. 10.2 AoA);
d. Alienation of own priority shares and C cumulative preference shares (art. 11.2 AoA);
e. Reduction of the issued share capital (art. 11.3 AoA);
f.
Remuneration and conditions of employment
of the Managing Directors (art.17.4
AoA);
g. Amendments of the Articles of Association and/or dissolution of the Company (art.
41.1 AoA).
A Cumulative preference shares, B Preference shares, C Cumulative preference
shares and Ordinary shares
Holders of preference and ordinary shares are entitled to attend and vote at shareholders
meetings. Each share entitles the holder to one vote.
As at December 31, 2013 the State of The Netherlands held 3,708,615 A cumulative
preference shares to which a voting right attaches of 5.9%. This has not changed since
financial year 2006/07. For details of the right to dividend distributions attaching to each
class of share see the section Other information.
Annual report 2013
138
10
Other reserves
Hedging
reserve
As at January 1, 2012 *
Remeasurement
of defined Translation Other Legal
benefit pension
reserve
reserve
Total
(14)
(788)
(10)
215
(597)
(93)
23
(131)
33
(1)
-
31
-
(93)
(1)
(131)
31
56
As at December 31, 2012 *
(84)
(886)
(11)
246
(735)
(84)
(886)
(11)
246
(735)
57
(14)
(85)
20
(4)
-
25
-
57
(4)
(85)
25
6
(41)
(951)
(15)
271
(736)
(Losses)/gains from cash-flow hedges

Exchange differences on translating foreign operations
Tax on items taken directly to or transferred from equity
Gains/(losses) from cash-flow hedges

Exchange differences on translating foreign operations
Tax on items taken directly to or transferred from equity
The legal reserves consist of the following items:

Hedging reserve
The hedging reserve comprises the effective portion of the cumulative net change in the
fair value of cash flow hedging instruments related to hedged transactions that have not
yet occurred.
Remeasurement of defined benefit plans
Comprises all actuarial gains and losses related to the remeasurement of defined benefit
plans.
Translation reserve
The translation reserve comprises all foreign currency differences arising from the
translation of the consolidated figures of non Euro foreign subsidiaries, as well as from
the translation of the Companys net investment in foreign associates and jointly
controlled entities.
Other legal reserve
The other legal reserve is maintained equal to the non distributable reserves of
investments accounted for using the equity method and the amount of development cost
incurred on computer software and prepayments thereon at the balance sheet date, as
required by Article 365.2 of Book 2 of The Dutch Civil Code.
Annual report 2013
139
11

December 31, 2013
Current
Non-current
December 31, 2012

Current
Non-current
AIR FRANCE KLM S.A

Others
491
-
60
-
476
-
Total
491
60
476
AIR FRANCE KLM S.A., Air France and KLM have agreed that the proceeds of capital
market transactions will be made available to Air France and KLM by means of
intercompany loan agreements.
Loans from parent company Non current
On June 26, 2009, AIR FRANCE KLM S.A. issued a loan of a principal amount of
EUR 661 million, represented by 56 million bonds convertible and/or exchangeable for
new or existing shares of AIR FRANCE KLM due April 1, 2015. Of the total proceeds, AIR
FRANCE KLM S.A. has granted to KLM by means of an intercompany loan facility, dated
March 19, 2010, a total amount of EUR 386 million. On December 31, 2013, KLM has
drawn an amount of EUR 203 million on this intercompany loan facility. The drawn
amount bears a floating interest rate.
On December 14, 2012, AIR FRANCE KLM S.A. issued a plain vanilla bond of a principal
amount of EUR 500 million. Of the total proceeds, AIR FRANCE KLM S.A. has granted to
KLM by means of an intercompany loan facility, dated December 14, 2012, a total
amount of EUR 180 million. On December 31, 2013, KLM has drawn an amount of
EUR 90 million on this intercompany loan facility. The drawn amount bears a fixed
interest rate of 6.25%.
On March 28, 2013, AIR FRANCE KLM S.A. issued a convertible bond of a principal
KLM by means of an intercompany loan facility, dated June 7, 2013, a total amount of
EUR 198 million. On December 31, 2013, KLM has drawn the intercompany loan facility in
full. The drawn amount bears a fixed interest rate.
According to the three above mentioned intercompany loan agreements, KLM may repay
the drawn amounts at any time before the maturity date. Any advance repaid can be
borrowed again.
Annual report 2013
140
Loans from parent company - Current

On October 14, 2009, AIR FRANCE KLM S.A. issued a plain vanilla bond of a principal
KLM by means of an intercompany loan facility, dated March 26, 2010, a total amount of
EUR 350 million. On December 31, 2013, KLM has not drawn (December 31, 2012
EUR 60 million) on this intercompany loan facility.
The carrying amounts for the loans from parent company approximate the fair value.
For the guarantees from KLM to AIR FRANCE KLM reference is made to note 20.
12
Lease obligations
December 31, 2013
Future
Total
minimum
Future financial
finance
lease
lease
payment
charges liabilities
December 31, 2012

Future
Total
minimum
Future financial
finance
lease
lease
payment
charges liabilities
Lease obligations
Within 1 year
331
Total current
Between 1 and
Between 2 and
Between 3 and
Between 4 and
Over 5 years
331
2
3
4
5
years
years
years
years
Total non-current
Total
361
230
354
311
610
1,866
2,197
,
68
263
404
68
263
53
43
34
21
32
308
187
320
290
578
291
362
226
352
847
183
251
1,683
1,946
2,078
2,482
404
82
322
82
322
75
60
54
39
54
216
302
172
313
793
282
364
1,796
2,118
The finance leases relate exclusively to aircraft leasing. At the expiry of the leases, KLM
has the option to purchase the aircraft at the amount specified in each contract. The
lease agreements provide for either fixed or floating interest payments. Where the
agreements are subject to a floating interest rate, this is normally the 3 or 6 month
EURIBOR or the USD LIBOR rate. The average interest rate, without taking into account
the impact of hedging (and the deferred benefits arising from sale and leaseback
transactions) is 1.90% (average fixed rate 3.62%, average floating rate 1.25%). Taking
into account the impact of hedging the average interest rate is 3.16% (average fixed rate
3.36%, average floating rate 1.79%). After hedging 85% of the outstanding lease
liabilities have a fixed interest rate.
Annual report 2013
141
The fair value of finance lease liabilities amounts to EUR 1,776 million as at
December 31, 2013 (December 31, 2012 EUR 1,982 million). The fair value of the
financial liabilities is based on the net present value of the anticipated future cash flows
associated with these instruments. For the lease liabilities restricted deposits are used as
collateral.
The total future minimum lease payments under operating leases are as follows:
Aircraft
December 31,
2013
2012
Buildings
December 31,
2013
2012
Other equipment
December 31,
2013
2012
Total
December 31,
2013
2012
Operating lease
commitments
Within 1 year
312
316
34
31
355
356
Total current
312
316
34
31
355
356
309
330
324
316
1,123
293
266
264
229
1,005
30
29
28
25
210
28
25
23
23
202
7
7
5
3
5
8
6
6
3
5
346
366
357
344
1,338
329
297
293
255
1,212
2,402
2,714
2,057
2,373
322
356
301
332
27
36
28
37
2,751
3,106
2,386
2,742
Between 1 and 2
Between 2 and 3
Between 3 and 4
Between 4 and 5
Over 5 years
years
years
years
years
Total non-current
Total
13

2013
2012
1,576
1,715
Additions and loans received

Loans repaid
Other changes
74
(153)
(53)
(23)
121
(239)
(42)
21
Net movement
(155)
1,421
(139)
1,576
The financial liabilities comprise:

December 31, 2013
Current Non-current
December 31, 2012

Current Non-current

Subordinated perpetual loans
Other loans (secured/unsecured)
344
18
14
553
492
152
18
14
603
789
Total
344
1,077
152
1,424
Annual report 2013
142
The subordinated perpetual loans are subordinated to all other existing and future KLM
debts. The subordinations are equal in rank. Under certain circumstances KLM has the
right to redeem the subordinated perpetual loans, with or without payment of a premium.
The Swiss Franc subordinated perpetual loans amounting to EUR 341 million as at
December 31, 2013 (December 31, 2012 EUR 348 million) are listed on the SWX Swiss
Exchange, Zurich.
The maturity of financial liabilities is as follows:
2013
Less than 1 year
Between 1 and 2
Between 2 and 3
Between 3 and 4
Between 4 and 5
Over 5 years
years
years
years
years
Total
As at December 31,
2012
344
178
66
163
82
588
152
347
183
85
87
722
1,421
1,576
The carrying amounts of financial liabilities denominated in currencies other than the
Euro are as follows:
2013
USD
CHF
JPY
Total
As at December 31,
2012
10
341
211
52
347
256
562
655
2013
As at December 31,
2012
The fair values of financial liabilities are as follows:

Fair value
18
14
248
848
18
14
324
921
1,128
1,277
The fair value of the financial liabilities is based on the net present value of the
anticipated future cash flows associated with these instruments.
Annual report 2013
143
The exposure of the Groups borrowing interest rate changes and the contractual repricing dates are as follows:
<1 year
Total borrowings
Effect of interest rate swaps

Total borrowings
Effect of interest rate swaps
>1 and < 5 years
> 5 years
Total
950
(355)
626
355
1,576
-
595
981
1,576
870
(264)
551
264
1,421
-
606
815
1,421
The effective interest rates at the balance sheet date, excluding the effect of derivatives,
are as follows:
December 31, 2013
EUR
Other
in %
Cumulative preference shares
Other loans
3.57
2.02
December 31, 2012

EUR
Other
2.77
-
3.76
1.78
4.00
-
The interest rates of the subordinated perpetual loans and other loans, taking into
account the effect of derivatives, are as follows:
Variable
interest
loans
Other loans
344
Fixed
interest
loans
553
492
Average
variable
%-rate
2.21
Average
fixed
%-rate
Average
%-rate
4.53
2.70
4.53
2.36
The variable interest rates are based on EURIBOR or the USD LIBOR rate.
The Company has a EUR 540 million syndicated revolving credit facility which will expire
in July 2016. In addition the Company has a EUR 25 million credit facility through a
bilateral agreement with a bank. No amounts have been drawn on these facilities as at
December 31, 2013 and 2012.
Annual report 2013
144
14
Deferred income
December 31, 2013
Current Non-current
December 31, 2012

Current Non-current

Sale and leaseback transactions
Others
706
7
106
56
12
139
7
721
7
96
1
24
154
8
Total
875
158
825
186
15
Deferred income tax
The gross movement on the deferred income tax account is as follows:

2013
2012 *
(15)
Income statement (credit) /charge

Tax (credited)/charged to equity
Other movements
48
(6)
(4)
Net movement
38
23
69
(29)
(55)
(84)
(15)
Deferred income tax assets and liabilities are offset when there is a legally enforceable
right to offset current tax assets against current tax liabilities and when the deferred
income taxes relate to the same fiscal authority.
The amounts of deferred tax assets recognised in the other tax jurisdictions (i.e. in The
United Kingdom) and in Dutch subsidiaries not included in KLM income tax fiscal unity in
The Netherlands are included in the deferred tax asset line within non-current assets on
the balance sheet. Of the total amount involved, being EUR 61 million, EUR 3 million is
expected to be recovered in 12 months or less and EUR 32 million is expected to be
recovered after more than 12 months. An amount of EUR 26 million related to taxes on
remeasurement via Other Comprehensive Income of defined benefit pension plans and
will not be recycled through the statement of profit and loss.
Annual report 2013
145
The split between deferred tax assets, net (offset) deferred tax liabilities and current
income tax liability is as follows:
Deferred tax asset

Deferred tax liability (offset)
2013
As at December 31,
2012 *
(61)
84
(72)
57
23
(15)
The net deferred tax liability is built up as follows:

2013
Deferred tax assets
Deferred tax assets to be recovered in 12 months or less
Deferred tax assets to be recovered after more than 12 months
Deferred tax liabilities

Deferred tax liabilities to be settled in 12 months or less
Deferred tax liabilities to be settled over more than 12 months
Net deferred tax liability
As at December 31,
2012 *
46
457
16
523
503
539
2
585
5
591
587
84
596
57
Annual report 2013
146
The movements in deferred tax assets and liabilities, without taking into consideration
the offsetting of balances within the same tax jurisdiction, are as follows:
Carrying
amount as at
January 1
Income
statement Tax (charged)/
(charge)/
credited to
credit
equity
Other
Carrying
amount as at
December 31
Deferred tax assets

Fiscal 2012 (restated)
Tax losses
Fleet assets
Fleet related assets (maintenance)
Financial lease obligations
Derivative financial instruments
Other
Total
412
45
4
36
2
4
6
83
(14)
(1)
12
(1)
23
-
495
31
3
48
2
27
5
509
79
23
611
Carrying
amount as at
January 1
Income
statement Tax (charged)/
(charge)/
credited to
credit
equity
Other
Carrying
amount as at
December 31
Deferred tax assets

Fiscal 2013
Tax losses
Fleet assets
Other
Total
495
31
3
48
2
27
5
(5)
(13)
(1)
(2)
(13)
(14)
-
611
(21)
(27)
Income
statement
charge/
(credit)
Tax (charged)
/ credited to
equity
Carrying
amount as at
January 1
11
(2)
2
501
18
2
35
13
5
11
Other
574
Carrying
amount as at
December 31

Fiscal 2012 (restated)
Other tangible fixed assets
Pensions and benefits (asset)
Maintenance provision
Other
Total
8
559
6
5
578
Carrying
amount as at
January 1
(3)
23
(2)
-
5
582
4
5
18
596
Income
statement
charge/
(credit)
Tax (charged)
/ credited to
equity
Other
(4)
35
(2)
(2)
(34)
1
8
(1)
1
591
2
3
(33)
597
Carrying
amount as at
December 31

Fiscal 2013
Pensions and benefits (asset)
Other
Total
5
582
4
5
596
27
Annual report 2013
147
The Group has tax loss carry forwards in The Netherlands amounting to EUR 1.9 billion
(December 31, 2012 EUR 1.9 billion) and in The United Kingdom amounting to
EUR 37 million (December 31, 2012 EUR 39 million) for which a deferred tax asset has
been recognised to the extent that expected future taxable profits in excess of the profit
arising from the reversal of existing temporary differences, are sufficient for utilisation of
those tax loss carry forwards. If these expected future taxable profits will not materialise,
this could have a significant impact on the recoverability of these deferred tax assets.
Under Income Tax law in The Netherlands, the maximum future period for utilising tax
losses carried forward is nine years. In The United Kingdom, this period is indefinite.
The Group has tax loss carry forwards in The United Kingdom in the amount of
EUR 17 million (December 31, 2012 EUR 11 million) as well as deductible temporary
differences for which no deferred tax asset has been recognised, due to the uncertainty
whether there are sufficient future tax profits against which such temporary differences
and tax losses can be utilised. The unrecognised deferred tax assets relating to
temporary differences amounting to EUR 5 million (December 31, 2012 EUR 19 million).
Annual report 2013
148
16

As at December 31,
2013
2012 *
Pension and early-retirement obligations

Post-employment medical benefits
Total Liabilities
301
41
81
11
434
329
56
85
12
482
Less: Non-current portion

Pension and early-retirement obligations
Non-current portion
Current portion
263
39
77
10
389
45
292
54
77
11
434
48
As at December 31,
2013
2012 *
Assets
Pension assets non current portion
Total assets
2,454
2,477
2,454
2,477
Pension plans
The Company sponsors a number of pension plans for employees world-wide. The major
plans are defined benefit plans covering Cabin Crew, Cockpit Crew and Ground Staff
based in The Netherlands, The United Kingdom, Germany, Hong Kong, and Japan. The
major plans are funded through separate pension funds which are governed by
independent boards and are subject to supervision of the local regulatory authorities.
In addition to these major plans there are various relatively insignificant defined benefit
and defined contribution plans for employees located in- and outside The Netherlands.
Characteristics of Cabin Crew plan
The pension plan relating to Cabin Crew of the Company is a defined benefit plan with
reversion to the spouse in case of death of the beneficiary. The pension is calculated
based on the last wage reference for employees hired since 2009, and based on an
average wage reference relating to the entire career for the other employees. The age of
retirement defined in the plan is 60 years old. The duration of the pension plan is 22
years.
Annual report 2013
149
The board of the pension fund is composed of members appointed by the employer and
employees. The board is fully responsible for the execution of the plan. The Company can
only control the financing agreement between the Company and the pension fund. The
financing agreement is part of the Collective Labour Agreement between the Company
and the Unions/Works council.
To satisfy the requirements of the Dutch regulations and rules set between the employer
and the board of the pension fund, the plan imposes a minimum funding level of 105%
projection of the short-term commitment, and approximately 115% to 120% projection
of the long-term commitment. The projection of these commitments is calculated
according to the rules of local funding.
The Company and the employee have to pay additional contributions if the coverage ratio
is under the funding rules detailed above: within 3 years if non-compliance with the
threshold of 105% or within 15 years if non-compliance with the threshold of 115% to
120 %. The amount of regular and additional employer contributions is limited to 48% of
the pensionable basis. The amount of possible additional employee contributions is
limited to 0.7% of the pensionable basis. A reduction of contribution is possible if the
indexation of pensions is fully funded. This reduction in a year is limited to twice the
normal contributions.
The return on plan assets, the discount rate used to value the commitments, the
longevity and the characteristics of the active population are the main factors that impact
both the coverage ratio and the level of the regular contribution for future pension
accrual. The regular contributions are limited to 24% of the pensionable base. The funds,
fully dedicated to the Company, are mainly invested in bonds, equities and real estate.
The required funding of this pension plan also includes buffer against the following risks:
interest rate mismatch, equity risk, currency risk, credit risk, actuarial risk and real
estate risk. For example, to reduce the sensitivity to a decline of the interest rate,
approximately 50% of the sensitivity to an interest rate shock on all maturities is covered
by an interest hedge. About 90% of the currency risk is also hedged. Put options are in
place, which cover a decrease of about 25% of the value of the equity portfolio.
Annual report 2013
150
Characteristics of Cockpit Crew plan

The pension plan relating to Cockpit Crew of the Company is a defined benefit plan based
on the average salary with reversion to the spouse in case of death of the beneficiary.
The age of retirement defined in the plan is 56 years old. The duration of the pension
plan is 19 years.
financing agreement is part of the Collective Labour Agreement between The Company
The Company has to pay additional contributions if the coverage ratio is under the
funding rules detailed above: during the current year for non-compliance with the
threshold of 105% or within 10 years if non-compliance with the threshold of 115% to
120 %. The amount for regular and additional employer contributions is not limited. The
employee contributions cannot be increased in case of non-compliance with these
minimum funding. A reduction of the employer contribution is possible if the indexation of
pensions is fully funded. This reduction is not limited and can be performed either by a
reimbursement of contributions, or by a reduction in future contributions.
the coverage ratio and generate a risk of additional contributions for the Company. The
funds, fully dedicated to the Company, are mainly invested in bonds, equities and real
estate.
The required funding of this pension plan also includes a buffer against the following
risks: interest rate mismatch, equity risk, currency risk, credit risk, actuarial risk and real
estate risk. For example, about 90% of the currency risk is hedged. Put options are in
place, which cover a decrease of about 25% of the value of the equity portfolio.
Annual report 2013
151
Characteristics of Ground Staff plan

The pension plan relating to ground staff of the Company is a defined benefit plan based
on the average salary with reversion to the spouse in case of death of the beneficiary.
The age of retirement defined in the plan was 65 years before January 1, 2014 and 67
years as of this date. The duration of the pension plan is 19 years.
financing agreement is part of the Collective Labour Agreement between the Company
The Company and the employee have to pay additional contributions if the coverage ratio
is under the funding rules detailed above: during the current year for non-compliance
with the threshold of 105% or within 15 years if non-compliance with the threshold of
115% to 120%. The amount of regular and additional employer contributions is not
limited. The amount of possible additional employee contributions is limited to 2% of the
pensionable basis. A reduction of contribution is possible if the indexation of pensions is
fully funded. This reduction is not limited and can be performed either by a
reimbursement of contributions, or by a reduction in future contributions.
both the coverage ratio and the level of the regular contribution for future pension
accrual. The regular contributions are limited to 24% of the pensionable base. The funds,
fully dedicated to the Company, are mainly invested in bonds, equities and real estate.
The required funding of this pension plan also includes buffer against the following risks:
interest rate mismatch, equity risk, currency risk, credit risk, actuarial risk and real
estate risk. For example, to reduce the sensitivity to a decline of the interest rate,
approximately 50% of the sensitivity to an interest rate shock on all maturities is covered
Annual report 2013
152
by an interest hedge.
About 90% of the currency risk is also hedged. Put options are in place, which cover a
decrease of about 25% of the value of the equity portfolio.
Investment strategy
The boards of the funds of the aforementioned Cabin, Cockpit and Ground plan, consult
independent advisors as necessary to assist them with determining investment strategies
consistent with the objectives of the funds. These strategies relate to the allocation of
assets to different classes with the objective of controlling risk and maintaining the right
balance between risk and long-term returns in order to limit the contribution to the
Company of the benefits provided. The funds use asset and liability management studies
that generate future scenarios to determine their optimal asset mix and expected rates of
return on assets.
Investments are well diversified, such that the failure of any single investment would not
have a material impact on the overall level of assets. The plans invest a large proportion
of their assets in equities which it is believed offer the best returns over the long term
commensurate with an acceptable level of risk. Also a proportion of assets is invested in
property, bonds and cash. The management of most assets is outsourced to a private
institution, Blue Sky Group, under a service contract.
Developments 2013
The financial markets remained volatile in 2013, the plan assets increased by
EUR 389 million. The discount rate used to calculate the pension obligations remained
stable at 3.65%. Through the addition of the periodical service and interest cost, the
funded pension obligations increased by EUR 383 million, leading to a slight improvement
of the funded status.
Based on the aforementioned and the criteria under the Dutch Pension Law, as set by the
Dutch Central Bank, the funding ratios are as follows as at December 31, 2013:
Cabin Crew pension fund
123.0% (December 31, 2012: 115.9%)
Cockpit Crew pension fund
132.8% (December 31, 2012: 126.9%)
Ground Staff pension fund
122.1% (December 31, 2012: 116.6%)
Annual report 2013
153
In 2013 three plan changes have been agreed between the Company and the respective
Unions/Works council. As from January 1, 2014, the annual accrual rate in the Cabin
Crew plan decreased from 1.78% to 1.57% for the average career plan and from 1.58%
to 1.39% for the final wage plan. As from January 1, 2013, the annual accrual rate in the
Ground Staff plan decreased from 2.25% to 2.15%. In addition the pension age for
Ground Staff plan will gradually increase from 65 years to 67 years as from
January 1, 2014. These plan changes led to lower pension obligations and to lower
defined benefit cost recognized in profit or loss in 2013. The financing agreements have
not changed during 2013.
New IAS 19 as from 2013
The main impacts of the revisions of IAS 19 as per January 1, 2013 are:
Removal of the corridor method. As of the effective date all actuarial gains and losses
should be recognised as remeasurement in Other Comprehensive Income (OCI) in
equity as per transition date; and
Expected return on fund assets will be replaced by the same interest rate as used to
calculate the discounted defined benefit obligations. Since this new interest rate is
lower than the expected return on fund assets used under the former IAS 19, defined
benefit cost recognized in profit or loss will increase as from 2013 (including
comparative figures 2012).
The implementation as of January 1, 2013 resulted in:
A negative adjustment in the opening equity of the first comparative financial year,
i.e. as of January 1, 2012, amounting to EUR 1,051 million gross reduced by the tax
effect to EUR 788 million net of tax;
An adjustment in the result 2012 amounting to EUR 72 million negative gross reduced
by the tax effect to EUR 54 million negative net of tax; and
negative
adjustment
in
equity
as
of
December
31,
2012
amounting
to
EUR 1,254 million gross reduced by the tax effect to EUR 940 million net of tax.
In the financial statements 2013 the balance sheets as per January 1, 2012 and
December 31, 2012 have been restated in order to allow comparison. See Notes to the
consolidated financial statements: Changes in accounting policies.
Annual report 2013
154
Recognition of pension assets and liabilities in the balance sheet

The Group's pension funds have together a surplus totalling EUR 2,153 million as at
December 31, 2013 (December 31, 2012 EUR 2,147 million).
No limit (i.e. after the impact of IAS 19 and IFRIC 14 The limit on a defined benefit
asset, minimum funding requirements and their interaction on IAS 19) on the net assets
recognised in the balance sheet is applied since, based on the current financing
agreements between these pension funds and the Company, future economic benefits are
available in the form of a reduction in future contributions. These net assets recognised
are not readily available for the Company.
The accounting standards require management to make assumptions regarding variables
such as discount rate, rate of compensation increase and mortality rates. Periodically,
management consults with external actuaries regarding these assumptions. Changes in
these key assumptions and in financing agreements between pension funds and the
Company can have a significant impact on the recoverability of the net pension assets
(IFRIC 14).
As at December 31, 2013 the net assets recognised in the balance sheet of the three
main funds amount to EUR 2,454 million (December 31 2012 EUR 2,477 million).
Assumptions used for provisions for employee benefits
The provisions were calculated using actuarial methods based on the following
assumptions (weighted averages for all plans):
Pension and early-retirement
obligations
in %
As at December 31,
2013
2012 *
Weighted average assumptions used to determine benefit

obligations
Discount rate for year ended
Rate of compensation increase
Rate of price inflation
3.67
1.57
1.96
3.66
1.55
1.95
Weighted average assumptions used to determine net cost

Discount rate for year ended
Expected long-term rate of return on plan assets
Rate of compensation increase
Rate of price compensation
3.66
n.a.
1.55
1.95
4.98
n.a.
2.35
2.04
Annual report 2013
155
For the main Dutch pension plans, the 2012-2062 Generation mortality tables (with
certain plan specific adjustments) of the Dutch Actuarial Association were used.

obligations
As at December 31,
2013
2012 *
Present value of wholly or partly funded obligations
Fair value of plan assets
Net liability/(asset) relating pension and other postretirement obligations
14,133
(16,286)
13,750
(15,897)
(2,153)
(2,147)

obligations
As at December 31,
Amounts in the balance sheet

Liabilities
Remeasurement of defined benefit pension plans to equity
Assets
2013
2012 *
301
(2,454)
329
1
(2,477)
The movements in the present value of wholly or partly funded obligations in the year are
as follows:

obligations
2013
2012
Current service cost
Interest expense
Past service cost
Actuarial losses/(gains) demographic assumptions
Actuarial losses/(gains) financial assumptions
Actuarial losses/(gains) experience gap
Benefits paid from plan/company
Other
Exchange rate changes
Net movement
13,750
11,785
435
497
(40)
(21)
(207)
127
(392)
(16)
383
14,133
Annual report 2013
397
575
(3)
112
1,286
(23)
(381)
(5)
7
1,965
13,750
156
The movements in the fair value of assets of the wholly or partially funded pension plans
in the year can be summarised as follows:
2013
Fair value as at January 1
Interest income
Return on plan assets excluding interest income
Employer contributions
Member contributions
Benefits paid from plan / company
Other
Net movement
Fair value as at December 31
15,897
2012
13,883
582
(207)
367
45
(392)
1
(7)
389
16,286
778
1,176
386
54
(385)
(2)
7
2,014
15,897
The actual return on pension plan assets is EUR 375 million positive (December 31, 2012
EUR 1,954 million positive).
The experience adjustments are as follows:
As at December 31,
2013
2012
Benefit obligation
Plan asset
127
(207)
23
1,176
The sensitivity of the defined benefit cost recognized in profit or loss and the defined
benefit obligation to variation in the discount rate are:
Sensitivity of the assumptions for

the year ended
December 31,
2013
2012 *
0.25% increase in the discount rate

Impact on the defined benefit cost
Impact on defined benefit obligation
(55)
(590)
(54)
(581)
0.25% decrease in the discount rate

59
783
68
804
Annual report 2013
157
benefit obligation to variation in the salary increase are:

the year ended
December 31,
2013
2012 *
0.25% increase in the salary increase

12
106
0.25% decrease in the salary increase

(10)
(94)
10
82
(11)
(73)
benefit obligation to variation in the pension rate are:

the year ended
December 31,
2013
2012 *
0.25% increase in the pension rate

49
643
31
468
0.25% decrease in the pension rate

(36)
(488)
(38)
(453)
The major categories of assets as a percentage of the total pension plan assets are as
follows:
in %
Debt securities
Real estate
Equity securities
Other
As at December 31,
2013
2012
50
10
38
2
Annual report 2013
50
10
38
2
158
Debt securities are primarily composed of listed government bonds, equally split between
inflation linked and fixed interest, at least rated BBB, and invested in Europe, the United
States of America and emerging countries. Real estate are primarily invested in Europe
and the United States of America and equally split between listed and unlisted. Equity
securities are mainly listed and invested in Europe, the United States of America and
emerging countries.
This provision relates to the obligation the Company has to contribute to the cost of
employees' medical insurance after retirement in The United States of America and
Canada.
As at December 31,
2013
2012 *
Present value of unfunded obligations
41
56
Net liability/(asset) relating pension and other postretirement obligations
41
56
The movements in the present value of wholly or partly funded obligations in the year are
as follows:
2013
2012
56
45
Interest expense
Actuarial losses/(gains) demographic assumptions
Actuarial losses/(gains) financial assumptions
Actuarial losses/(gains) experience gap
Benefits paid from plan/company
2
1
(10)
(4)
(2)
(2)
Net movement
2
7
5
(2)
(1)
(15)
11
41
56
Annual report 2013
159
The provisions were calculated using actuarial methods based on the following
assumptions (weighted averages for all plans):
in %
As at December 31,
2013
2012
Weighted average assumptions used to determine benefit

obligations
Discount rate for year
4.35
3.35
Weighted average assumptions used to determine net cost

Discount rate for year
3.35
4.40
Medical cost trend rate assumptions used to determine

net cost *
Immediate trend rate Pre 65
Immediate trend rate Post 65
Ultimate trend rate
Year that the rate reaches ultimate trend rate
7.30
7.30
4.90
2095
9.50
9.50
5.00
2016
* The rates shown are the weighted averages for The United States of America and Canada
Other long-term employee benefits

As at December 31,
2013
2012
Jubilee benefits
Other benefits
59
22
57
28
Total carrying amount
81
85
Jubilee benefits
Other benefits
56
21
52
25
Non-current portion
Current portion
77
4
77
8
Less: Non-current portion
The provision for jubilee benefits covers bonuses payable to employees when they attain
25 and 40 years of service.
The provision for other benefits relates to existing retirement entitlements.
As at December 31,
2013
2012
Redundancy benefits
Non-current portion
Current portion
10
1
11
1
Total carrying amount
11
12
Termination benefits relate to a provision for supplements to unemployment benefits to

former employees.
Annual report 2013
160
17
Other provisions
Phasing-out
costs of
operating
lease
aircraft
Additional provisions and increases in existing
provisions
Unused amounts reversed
Used during year
Other changes
Power by
the hour
contracts
regarding
aircraft
169
88
(3)
(47)
9
Aircraft
maintenance
provision
71
6
(5)
(2)
29
8
(14)
(1)
-
Legal
Issues
181
13
(17)
-
Other
73
22
(6)
(17)
(8)
Total
523
137
(23)
(87)
(1)
216
70
22
177
64
549
Current/non-current portion
Non-current portion
Current portion
216
-
53
17
22
-
173
4
42
22
506
43
Carrying amount as at December 31, 2013
216
70
22
177
64
549
Phasing-out cost of operating lease aircraft

For a number of aircraft operated under operating lease contracts, there is a contractual
obligation to the lessor to redeliver the aircraft in an agreed state of maintenance. The
provision represents the estimated cost to be incurred or reimbursed to the lessor at the
balance sheet date.
Aircraft maintenance provision
The provision for aircraft maintenance relates to contractual commitments for aircraft
financed under operating leases. The provision has a variable term between one and
seven years.
Legal issues
The provision as at December 31, 2013 relates to the Cargo anti-trust investigations in
Europe for KLM and Martinair and anti-trust investigations in Switzerland. For more
details reference is made to note 20 Contingent assets and liabilities. The Group has
provided restricted deposits for part of the fine imposed by the EU. Reference is made to
note 5 Other financial assets.
Other provisions
Other provisions include provisions for onerous leases of aircraft and site restoration cost
for land and buildings under long term lease agreements.
Annual report 2013
161
18

2013
Trade payables
Amounts due to AIR FRANCE KLM Group companies
Other payables
Accrued liabilities
Total
19
As at December 31,
2012
966
129
260
295
155
668
117
121
300
578
1,805
1,784
Commitments
As at December 31, 2013, KLM has commitments for previously placed orders amounting
to EUR 2,507 million (December 31, 2012 EUR 1,789 million). EUR 2,364 million of this
amount
relates
EUR 151 million
to
is
aircraft
due
in
(December
2014.
The
31,
2012 EUR 1,702 million)
balance
of
the
of
commitments
which
as
at
December 31, 2013 amounting to EUR 143 million (December 31, 2012 EUR 87 million)
is related to other tangible fixed assets. As at December 31, 2013 prepayments on
aircraft
orders
have
been
made,
amounting
to
EUR 133 million
(December
31,
2012 EUR 156 million).
20
Contingent assets and liabilities
Contingent liabilities
Antitrust investigations and civil litigation

a.
Actions
instigated
by
the
EU
Commission
and
several
competition
authorities in other jurisdictions for alleged cartel activity in air cargo

transport, and related civil lawsuits.
On February 14, 2006, authorities from the EU Commission presented themselves at the
offices of KLM Cargo and Martinair as well as many other airlines and world major cargo
operators, formally requesting information about an alleged conspiracy to fix of certain
surcharges of air cargo services. The action was followed by formal or informal
investigations by competition authorities in other jurisdictions.
Annual report 2013
162
On November 9, 2010, the European Commission announced its decision in this

investigation, imposing fines on 14 airlines, including KLM and Martinair. KLM and
Martinair received a combined fine of EUR 157 million, which is fully provided for.
Reference is made to note 17 Other provisions Legal issues.
KLM and Martinair have filed an appeal against the decision before the General Court of
the European Union in Luxemburg in January 2011. Since the appeal does not suspend
the payment of the fine, KLM and Martinair have provided guarantees backed by a cash
pledge (reference is made to note 5 Other financial assets) instead of an immediate
payment. KLM and Martinair are awaiting a date for the hearing before the General Court.
In South Korea, late 2009, KLM together with numerous other airlines, received notices
of charges from the Korean anti-trust authority (KFTC) for allegations of anti-competitive
agreements on the fuel surcharge. KLM has disputed these allegations, pointing out that
the practices concerned were consistent with its obligations under the bilateral air-traffic
agreements between The Netherlands and South Korea, and under the South Korean civil
aviation code. On November 29, 2010, the KFTC imposed a fine of the equivalent of
EUR 4.5 million on KLM, which was paid in January 2011. KLM filed an appeal against this
decision before the competent court in Korea which was dismissed. An appeal filing
against the court decision was submitted to the Supreme Court in June 2012.
Brazil
In Brazil, a settlement agreement was concluded on February 20, 2013 with the Brazilian
authorities on the basis whereof KLM paid EUR 1.5 million.
Switzerland
In Switzerland, a decision was received on January 9, 2014 from the Swiss competition
authority confirming a fine of EUR 3.2 million for KLM and Air France together. A
provision for KLMs share of the fine was recorded amounting to EUR 0.6 million. KLM and
Air France will appeal the decision which will suspend the obligation to pay the fine during
the time of the appeal.
Annual report 2013
163
b.
Civil actions relating to the Cargo Business
In addition to the above-mentioned investigations, KLM and Martinair are (or were)
involved in class actions in the US and Australia as well as various civil actions in Europe.
US
With respect to the US class actions, KLM and Martinair (together with Air France)
concluded a settlement agreement with the plaintiffs in July 2010, bringing an end to all
claims, court proceedings in connection with unlawful practices for cargo transportation
to, from and within the US. The share of KLM and Martinair in the concluded settlement
agreement amounts to EUR 31 million, which was paid in July 2010.
With respect to the four KLM, Martinair (and Air France) customers who have chosen to
be excluded, a portion of the settlement proportional to the revenue of KLM, Martinair
(and Air France) received from those parties as compared with the overall revenue was
segregated in separate escrow. The parties who opted out are free to sue KLM, Martinair
(and Air France) individually.
Netherlands
Equilib
Litigation vehicle Equilib initiated two, largely overlapping, proceedings at the Amsterdam
District Court aimed at establishing liability for claims of 547 individual shippers (or 184
groups), whereby the actual amounts are to be determined in follow-up proceedings.
Following the annulment by the Amsterdam Court of Appeal of the interim decision of the
District Court to stay the proceedings, KLM, Martinair (and Air France) are now due to file
their statement of defence on April 2, 2014 in the first proceedings. The second
proceedings will be introduced on July 2, 2014 at which date the District Court will set a
time limit for the statement of defence.
KLM, Martinair (and Air France) initiated contribution proceedings at the Amsterdam
District Court against the other airlines included in the European Commission (EC)
decision, which were stayed with the main proceedings. As the annulment of this stay by
the Amsterdam Court of Appeal did not affect the stay of the contribution proceedings,
KLM, Martinair (and Air France) asked the Court of Appeal in a separate appeal to annul
the stay of the contribution proceedings, which would synchronize main and contribution
proceedings again.
Annual report 2013
164
East West Debt

Litigation vehicle East West Debt (EWD) initiated proceedings at the Amsterdam District
Court to obtain compensation from KLM (and Air France), as well as Lufthansa and British
Airways for the claims of 8 individual shippers. Following the annulment by the
Amsterdam Court of Appeal of the interim decision of the District Court to stay the
proceedings, the case is expected to resume at the District Court where a date will be set
for filing of the statement of defence.
KLM (and Air France) initiated two contribution proceedings at the Amsterdam District
Court against the other airlines included in the EC decision, which were stayed with the
main proceedings but are now to be resumed as a result of the annulment of the stay of
the main proceedings by the Court of Appeal.
Stichting Cartel Compensation
Litigation vehicle SCC (Stichting Cartel Compensation) initiated proceedings at the
Amsterdam District Court to obtain compensation from KLM, Martinair (and Air France),
as well as Lufthansa, Singapore Airlines and British Airways for the claims of 877
individual shippers. The proceedings will be introduced on April 2, 2014 at which date the
District Court will set a time limit for the statement of defence.
These law suits have not been provided for, as KLM and Martinair are unable to assess its
exposure, given the current status of the proceedings.
UK
In the United Kingdom, a civil suit has been filed with the competent court in the UK
against British Airways by two flower importers. British Airways issued contribution
proceedings against all the airlines fined by the European Commission including entities
of the Group. To date, British Airways has neither quantified nor substantiated its
purported claims. These contribution proceedings have been stayed. In the main
proceedings, the plaintiffs were granted permission to add parties to the proceedings,
resulting in 267 plaintiffs. To date, British Airways has neither quantified nor
substantiated its purported claims. No provision has been made for this law suit.
Annual report 2013
165
Australia
Within the context of on-going class action proceedings instituted in 2007 against seven
airlines (excluding KLM, Martinair and Air France) in the Australian Federal Court, cross
claims have been filed against Air France, KLM and Martinair by Singapore Airlines,
Cathay Pacific, Lufthansa, Air New Zealand and British Airways. In the cross claims, the
respondent airlines claim that if, despite their denial of the claims of wrongdoing in the
class action, they are ordered to pay damages, they will seek contribution from the cross
respondents. KLM, Martinair and Air France have filed defences to these cross claims in
which they deny that the respondent airlines are entitled to any contribution from them.
As of December 31, 2013, this proceeding was still pending.
To date, neither of these cross claimant airlines have quantified nor substantiated their
purported claims. No provision has been made for this law suit.
Norway
On May 25, 2012, a civil suit was filed by a company named Marine Harvest before the
Norwegian court against KLM (and Air France, SAS and Lufthansa) on the grounds of
allegedly additional costs caused by anticompetitive practices. The Tribunal decided that
the proceedings should be stayed until the pending appeals against the EC decision of
November 9, 2010 have fully run their course. To date, Marine Harvest Norway AS has
not sufficiently substantiated its purported claim. No provision has been made for this law
suit.
KLM and Martinair, together with Air France, will vigorously defend themselves in all civil
law suits initiated against them.
c.
Civil actions relating to the Passenger Business
Litigations concerning anti-trust laws

Canada
A civil class action was reinitiated in 2013 by claimants in Ontario against seven airlines
including KLM and Air France. The plaintiffs allege the defendants participated in a
conspiracy to enhance unreasonably the price of passenger services by the adoption and
adjustment of fuel surcharges to and from Canada and on Transatlantic destinations and
claim damages. KLM and Air France strongly deny any participation in such a conspiracy
and intend to file a motion to dismiss.
Annual report 2013
166
d. Other litigation
Minority shareholders
On July 12, 2013, the Dutch Supreme Court (Hoge Raad) in third and highest instance
denied all claims made by the Dutch association Vereniging van Effectenbezitters
together with an individual KLM shareholder, initiated in 2008 against KLM and AIR
FRANCE KLM (the latter in its capacity of priority shareholder) on the subject of the
minority shareholders of KLM being entitled to a higher dividend than the EUR 0.58 paid
for the financial year 2007/08.
By request dated December 31, 2012, the same individual and one additional minority
shareholder requested the Enterprise Chamber (Ondernemingskamer) of the Amsterdam
Court of Appeal to order an enquiry into, amongst others, the dividend policy of KLM in
respect of the fiscal years 2004/05 through 2007/08 and 2010/11.
The Enterprise Chamber on January 9, 2014 ordered only one element of the requested
enquiry, which is an enquiry into the dividend resolutions and policy for the various book
years (the other three elements of the request were denied). The main focus of the
enquiry is the manner in which AIR FRANCE KLM, in its capacity as the sole priority
shareholder, and KLM's Board of Managing Directors and Supervisory Board, have
executed clause 32 of KLM's Articles of Association. This provides that the priority
shareholder may reserve part of the profits after consulting with the Board of Managing
Directors and the Supervisory Board of KLM.
Other
The Company and certain of its subsidiaries are involved as defendant in litigation
relating to competition issues, commercial transactions, and labour relations. Although
the ultimate disposition of asserted claims and proceedings cannot be predicted with
certainty, it is the opinion of the Companys management that, with the exception of the
matters discussed above, the outcome of any such claims, either individually or on a
combined basis, will not have a material adverse effect on the Companys consolidated
financial position, but could be material to the consolidated results of operations of the
Company for a particular period.
Annual report 2013
167
Site cleaning up cost

The Group owns a number of Cargo and Maintenance buildings situated on various
parcels of land which are the subject of long lease agreements.
At the expiry of each of these agreements the Company has the following options:
1.
To demolish the buildings and clean up the land prior to return to the lessor;
2.
To transfer ownership of the building to the lessor; or
3.
To extend the lease of the land.
No decision has been taken regarding the future of any of the buildings standing on
leased land. Therefore, it cannot be determined whether it is probable that site cleaning
up cost will be incurred and to what extent. Accordingly, no provision for such cost has
been established.
Guarantees
Bank guarantees and corporate guarantees given by the Company on behalf of
subsidiaries, unconsolidated companies and third parties, including the guarantees
provided by the Company for the four bond loans issued by AIR FRANCE KLM S.A. (see
note 11), amount to EUR 845 million as at December 31, 2013 (December 31, 2012
EUR 732 million).
The guarantee, which relates to the EU anti-trust investigations (see note 17), amounts
to EUR 167 million as at December 31, 2013. This total guarantee amount is secured by
cash pledge as at December 31, 2013 (see note 5). As at December 31, 2012, the
guarantee was EUR 121 million and a cash pledge of EUR 42 million.
For the four bond loans issued by AIR FRANCE KLM S.A. (see note 11) the total
guarantee for the Company is EUR 793 million as at December 31, 2013. The guarantees
that the Company provides covers the principal amount as well as the remaining interest
obligations.
With respect to the guarantee provided by the Company on the convertible bond loan,
issued by AIR FRANCE KLM S.A. in June 2009 (see note 11), both Air France and the
Company have irrevocably and unconditionally agreed to act joint and several as
guarantors. But the guaranteed amount for the Company has been reduced, since Air
France and the Company have entered into separate agreements where Air France will
compensate the Company for 50% of any amount claimed by the bondholders (and vice
Annual report 2013
168
versa).
With respect to the guarantee provided by the Company on the plain vanilla bond loan,
issued by AIR FRANCE KLM S.A. in October 2009 (see note 11), the Company has
irrevocably and unconditionally agreed to act as several but not as joint guarantors (the
Company for 50%).
With respect to the guarantee provided by the Company on the two other bond loans that
have been issued by AIR FRANCE KLM S.A. (see note 11), the Company has irrevocably
and unconditionally agreed to act as several but not as joint guarantors (the Company for
40%).
For the four bond loans issued on AIR FRANCE KLM S.A. level (see note 11) the total
guaranteed amount outstanding is reduced by the total amount drawn as at December
31, 2013 on the existing intercompany loan facilities (see note 11).
Section 403 guarantees
General guarantees as defined in Book 2, Section 403 of The Dutch Civil Code have been
given by the Company on behalf of several subsidiaries in The Netherlands. The liabilities
of
these companies
to
third
parties
and
unconsolidated
companies
amount to
EUR 409 million as at December 31, 2013 (December 31, 2012 EUR 418 million).
Contingent assets
Litigation
The Company and certain of its subsidiaries are involved as plaintiff in litigation relating
to commercial transactions and tax disputes. Although the ultimate disposition of
asserted claims and proceedings cannot be predicted with certainty, it is the opinion of
the Companys management that the outcome of any such claims, either individually or
on a combined basis, will not have a material favourable effect on the Companys
consolidated financial position, but could be material to the consolidated results of
operations of the Company for a particular period.
Annual report 2013
169
21
Revenues
Services rendered
Passenger transport
Cargo transport
Maintenance contracts
Charter and low cost business
Other services
Total revenues
22
2013
2012
6,869
1,537
518
724
40
6,631
1,664
455
681
42
9,688
9,473
2013
2012
2,941
69
301
764
182
492
669
309
32
187
145
128
118
3,102
77
310
745
181
470
593
326
44
122
195
113
178
6,337
6,456
External expenses
Aircraft fuel
Chartering costs
Aircraft operating lease costs
Landing fees and route charges
Catering
Handling charges and other operating costs
Aircraft maintenance costs
Commercial and distribution costs
Insurance
Rentals and maintenance of housing
Sub-contracting
Hired personnel
Other external expenses
Total external expenses
In Aircraft fuel expenses an amount of EUR 33 million positive (2012 EUR 75 million positive) is
included which was transferred from OCI to the consolidated statement of profit or loss.
23
Employee compensation and benefit expense

2013
2012 *
1,904
197
1
286
2
14
1,918
209
2
241
3
20
2,404
2,393
Wages and salaries

Social security premiums other than for state pension plans
Share-based remuneration
Pension and early-retirement plan costs *
Post-employment medical benefit costs
Other long-term employee benefit costs
Total employee compensation and benefit expense
* After the impact on pension and early-retirement plan costs of revised IAS19 as per January 1, 2013. See
notes to the consolidated financial statements: Change in accounting policies
Annual report 2013
170
Pension and early-retirement plan cost comprise:

2013
2012 *
264
22
220
21
286
241
Defined benefit plans

Defined contribution plans
Total
Defined benefit plans and early-retirement plan cost comprise:

2013
2012 *

Interest cost
Expected return on plan assets
Losses/(gains) arising from plan amendments and
curtailments
Administration cost
377
497
(582)
342
575
(706)
(40)
12
(2)
11
Total
264
220
In the financial year 2013 the defined benefit cost recognized in profit or loss for the
major defined benefit plans recognised in the statement of profit or loss amounted to
EUR 264 million (2012 EUR 220 million, under IAS19 revised) and the total contributions
paid
by
the
Group
amounted
to
EUR 367 million
(2012
EUR 382 million).
The
contributions paid in the financial year 2013 include additional deficit funding in The
United Kingdom amounting to EUR 8 million (2012 EUR 5 million).
The Groups projected defined benefit plans and early retirement plan cost for 2014
amount to EUR 275 million. The Groups expected cash contributions for these plans
amount to EUR 401 million.
Annual report 2013
171
Post-employment medical benefits cost comprise:

2013
2012
Interest cost
curtailments
Total
2013
2012

Interest cost
curtailments
Other
10
3
12
3
1
-
4
1
Total
14
20
2013
2012
3,214
7,735
19,686
3,284
7,708
20,197
30,635
31,189
Other long-term employee benefits comprise:
Number of full-time equivalent employees:
Average for year

Flight deck crew
Cabin crew
Ground staff
Total
2013
Flight deck crew
Cabin crew
Ground staff
Total
24
As at December 31,
2012
3,220
7,387
19,628
3,241
7,270
19,901
30,235
30,412
2013
2012
23
416
68
19
430
68
507
517
Intangible assets
Flight equipment
Total depreciation and amortisation
Annual report 2013
172
25
The 2013 expenses showed a loss of EUR 51 million which mainly relates to book losses
related to the sale of Fokker 70 fleet (EUR 13 million) and phase out of passenger MD-11
fleet (EUR 6 million), an onerous lease provision on a full freighter (EUR 9 million), an
one-time 16% income tax levied in The Netherlands for salaries above EUR 150,000 in
2013 (EUR 12 million), an addition to the provision for the Cargo anti-trust investigations
(EUR 8 million) and several other items (EUR 3 million).
The 2012 expenses showed a loss of EUR 95 million which mainly relates to an onerous
lease provision on the full freighter fleet (EUR 50 million), book losses related to the
phase-out of passenger MD-11 fleet (EUR 17 million), an one-time 16% income tax
levied in The Netherlands for salaries above EUR 150,000 in 2012 (EUR 17 million) and
an addition to the provision for the still pending Cargo anti-trust investigations and
relating legal cost (EUR 11 million).
26

2013
2012
62
50
45
74
53
30
157
157

Loans to third parties
30
29
Total income from cash and cash equivalents
30
29
127
128
2013
2012

Loans from third parties
Finance leases
Other interest expenses
Total gross cost of financial debt
Foreign currency exchange gains/(losses)

Fair value gains/(losses)
(14)
82
24
Total other financial income and expense
68
24
Annual report 2013
173
The fair value gains recorded in the financial year mainly consist of the ineffective portion
of fuel and foreign currency exchange derivatives for EUR 31 million positive (2012
EUR 10 million negative), the change in value of derivative instruments no more
qualifying for hedge accounting for EUR 1 million positive (2012 EUR 1 million negative)
as well as the unrealised revaluation of other balance sheet items for EUR 50 million
positive (2012 EUR 35 million positive).
27
Income tax expense / benefit

2013
Current tax (income)/expense

Deferred tax (income)/expense relating to the origination
and reversal of temporary differences and tax losses
Benefit from previously unrecognised tax loss
50
(2)
Total tax (income)/expense
48
2012 *
(2)
(26)
(3)
(31)
* After the income tax impact of revised IAS19 as per January 1, 2013. See notes to the consolidated financial
The applicable average tax rate in The Netherlands for the financial year 2013 is 25%
(2012: 25%).
The average effective tax rate is reconciled to the applicable tax rate in The Netherlands
as follows:
in %
2013
2012 *
Applicable av erage tax rate in The Netherlands

Impact of:
Profit free of tax/Non-deductible expenses
Recognition of tax losses
Release tax l iability
Differences in foreign tax rate changes
25.0
25.0
Effective tax rate
25.2
5.2
(4.8)
(0.2)
(3.3)
2.5
2.0
0.1
26.3
* After the income tax impact of revised IAS19 as per January 1, 2013. See notes to the consolidated financial
Annual report 2013
174
28
Share-based payments
Phantom shares
The movement in the number of phantom performance shares granted is as follows:
2013
2012
As at January 1
Granted
Forfeited
Exercised
573,646
88,828
(37,861)
(104,255)
465,497
159,497
(51,348)
As at December 31
520,358
573,646
The date of expiry of the phantom shares is as follows:

2013
As at December 31,
2012
Phantom shares expiry date

July 1, 2013
July 1, 2014
July 1, 2015
July 1, 2016
April 1, 2017
April 1, 2018
Carrying number
53,900
81,073
119,218
116,136
150,031
68,451
77,515
131,085
150,591
146,004
-
520,358
573,646
The phantom shares generate an amount of cash, which is equal to the AIR FRANCE KLM
share price at the moment of selling of the shares. The number of vested phantom
shares depends on the following criteria: AIR FRANCE KLM total shareholders return
(30%), KLM Group Return on Capital Employed (40%) and AIR FRANCE KLM position in
the Dow Jones Sustainability Index (30%). The maximum number of phantom shares
that may be granted to an individual employee in any year is related to their job grade.
Subject to restrictions relating to the prevention of insider-trading, phantom shares may
be exercised at any time between the third and the fifth anniversary of the day of grant.
Phantom shares are forfeited when employees leave the Company.
Under the Long Term Incentive plan 2009, executive employees of KLM have received
(conditional and unconditional) phantom shares per July 1, 2009. The first tranche has
vested for 60% in July 2009. The second tranche has vested for 64% in July 2010. The
third tranche has vested for 113.4% in July 2011.
Annual report 2013
175
The 2009 phantom shares are now, insofar vested, unconditionally awarded and can be
exercised between July 1, 2012 and July 1, 2014. The 2009 plan has an intrinsic value of
EUR 0.4 million as at December 31, 2013.
vested for 64% in July 2010. The second tranche has vested for 113.4% in July 2011.
The third tranche has vested for 36% in April 2012. The 2010 phantom shares are now,
insofar vested, unconditionally awarded and can be exercised between July 1, 2013 and
July 1, 2015. The 2010 plan has an intrinsic value of EUR 0.6 million as at December 31,
2013.
vested for 113.4% in July 2011. The second tranche has vested for 36% in April 2012.
The third tranche has vested for 108% in April 2013. The 2011 phantom shares are now,
insofar vested, unconditionally awarded and can be exercised between July 1, 2014 and
July 1, 2016. The 2011 plan has an intrinsic value of EUR 0.7 million as at December 31,
2013.
(conditional and unconditional) phantom shares per April 1, 2012. The first tranche has
vested for 36% per April 2012. The second tranche has vested for 108% in April 2013.
The third tranche is still conditionally awarded.
(conditional and unconditional) phantom shares per April 1, 2013. The first tranche has
vested for 108% per April 2013 and the second and third tranche are still conditionally
awarded.
Annual report 2013
176
29
Supervisory Board remuneration

2013
(Amounts in EUR)
K.J. Storm
J.F.H. Martre (until May 11, 2012)
I.P Asscher-Vonk
J.D.F.C. Blanchet
P. Calavia (as from May 11, 2012) *
H. Guillaume
R. Laan
J. Peyrelevade
A.J.M. Roobeek
H.N.J. Smits
Total
As Supervisory
Board
member
As
Committee
member
2012
As Supervisory
Board
member
Total
As
Committee
member
Total
42,500
26,500
34,500
26,500
26,500
26,500
26,500
26,500
2,000
2,000
2,000
3,000
2,000
4,000
44,500
28,500
34,500
28,500
29,500
26,500
28,500
30,500
42,500
14,375
26,500
31,167
26,500
26,500
26,500
26,500
26,500
6,000
6,000
2,000
9,000
2,000
4,000
48,500
14,375
32,500
31,167
28,500
35,500
26,500
28,500
30,500
236,000
15,000
251,000
247,042
29,000
276,042
*) Mr. Calavia, in his capacity of Chief Financial Officer of AIR FRANCE KLM, does not receive a remuneration as
Supervisory Board member of KLM
For further information on the remuneration policy relating to Supervisory Board

members, see the Remuneration Policy and Report in the Board and Governance section.
The fees paid to the Supervisory Board are not linked to the Company's results.
Other transactions with Supervisory Board members
Apart from the transactions described above there were no other transactions such as
loans or advances to or from or guarantees given on behalf of members of the
Supervisory Board.
30
Board of Managing Directors remuneration
Base salary
(amounts in EUR)
P.F. Hartman (until July 1, 2013) *
C.M.P.S. Eurlings
P.J.Th. Elbers (as from May 11, 2012)
E.F. Varwijk
F.N.P.P. Gagey (until April 1, 2012)
Total
2013
2012
365,725
425,000
375,000
407,500
-
731,449
369,188
216,667
394,219
112,014
1,573,225
1,823,537
* Mr. Hartman stepped down as President and Chief Executive Officer, and therefore as Statutory Board
Member per July 1, 2013. The base salary for the second half of 2013 amounted to EUR 365,724. He formally
retired from KLM at December 31, 2013
Annual report 2013
177
In addition to the base salary, in 2012 the Dutch Government implemented a one-off
crisis wage tax of 16% for wages above EUR 150,000. In 2013 the Dutch government
extended this crisis wage tax for one year. For 2013 this crisis wage tax amounts to
EUR 386,644 (2012 EUR 210,528) for the Board of Managing Directors.
For details of the remuneration policy see the Remuneration Policy and Report in the
Board and Governance section.
(amounts in EUR)
2013
Short term
incentive plan

C.M.P.S. Eurlings
E.F. Varwijk
Total
215,777
280,250
212,500
131,200
Targets
achieved
2012
Short term
incentive plan
Partially
Partially
Partially
Partially
Targets
achieved
497,385
160,000
86,667
150,000
839,727
Partially
Partially
Partially
894,052
* The short term incentive for Mr. Hartman for the second half of 2013 amounted to EUR 204,806
For a description of the short-term incentive plan, we refer to the Remuneration Policy
and Report in the Board and Governance Section.
Other allowances and benefits in kind
In addition to the base salary, the members of the Board of Managing Directors were
entitled to other allowances and benefits including a company car and customary plans
such as disability insurance, telephone cost and fixed monthly allowances for business
expenses not otherwise reimbursed. Following his resignation as Statutory Board
Member, Mr. Hartman forfeited some of these benefits, such as a company car.
Pension cost
Pension (amounts in EUR)
C.M.P.S. Eurlings
E.F. Varwijk
Total
2013
2012
69,886
90,000
81,074
100,372
304,247
84,420
46,782
94,583
341,332
530,032
* The pension cost for Mr. Hartman for the second half of 2013 amounted to EUR 69,886
Annual report 2013
178
External supervisory board memberships

According to the remuneration policy the Board of Managing Directors may retain
payments they receive from other remunerated positions with a maximum number of 2
positions per Managing Director. The amount ceded to the Company amounts to
EUR 63,273 (December 31, 2012 EUR 40,646), and amongst others include remunerated
positions in connection with directorships in AIR FRANCE KLM, Transavia.com and Kenya
Airways.
Other transactions with members of the Board of Managing Directors
Apart from the transactions described above there were no other transactions such as
loans or advances to or from or guarantees given on behalf of members of the Board of
Managing Directors.
As an incentive to make a longer-term commitment to the Company, phantom shares are
granted to members of the Board of Managing Directors on the basis of their reaching
agreed personal performance targets.
Subject to restrictions relating to the prevention of insider-trading, phantom shares may
be exercised at any time between the third and the fifth anniversary of the day of grant.
After five years the outstanding phantom shares are forfeited.
The maximum number of phantom shares granted to the Chief Executive Officer is
10,000, Chief Operating Officer/Deputy Chief Executive Officer is 7,500 and to the
Managing Director 6,000. For further information see note 28.
Annual report 2013
179
The current and former members of the Board of Managing Directors have the following
positions with respect to the phantom shares granted under the KLM long-term incentive
plan at December 31, 2013:
(Amounts in EUR)
Number of
phantom
shares
granted
P.F. Hartman (until July 1, 2013)

July, 2008
10,000
July, 2009
10,000
July, 2010
10,000
July, 2011
10,000
April, 2012
10,000
April, 2013
10,000
Expiry date
Number of
phantom
shares
forfeited
Number of
phantom
shares
exercised
July 1, 2013
July 1, 2014
July 1, 2015
July 1, 2016
April 1, 2017
April 1, 2018
(2,524)
(2,087)
(2,886)
(1,423)
(1,871)
-
(7,476)
(7,913)
-
(10,791)
(15,389)
60,000
C.M.P.S. Eurlings
July, 2011
April, 2012
April, 2013
6,000
6,000
6,000
July 1, 2016
April 1, 2017
April 1, 2018
18,000
July, 2008
1,500
July 1, 2013
July, 2009
1,500
July 1, 2014
July, 2010
4,500
July 1, 2015
July, 2011
4,500
July 1, 2016
April, 2012
4,500
April 1, 2017
April, 2013
6,000
April 1, 2018
22,500
E.F. Varwijk
July, 2008
July, 2009
July, 2010
July, 2011
April, 2012
April, 2013
4,500
4,500
4,500
6,000
6,000
6,000
July 1, 2013
July 1, 2014
July 1, 2015
July 1, 2016
April 1, 2017
April 1, 2018
31,500
F.N.P.P. Gagey (until April 1, 2012)
July, 2008
7,500
July, 2009
7,500
July, 2010
7,500
July, 2011
7,500
Total
July
July
July
July
1,
1,
1,
1,
2013
2014
2015
2016
Average
share price
at exercise
7.83
8.22
Total
Number of
outstanding
phantom
Number of
as at
shares
phantom December 31,
2013
conditional shares vested
3,333
6,666
7,476
7,913
7,114
8,577
4,796
3,597
7,114
8,577
8,129
10,000
9,999
39,473
33,820
(854)
(1,122)
-
2,000
4,000
5,146
2,878
2,158
5,146
4,878
6,000
(1,976)
6,000
10,182
16,024
1,500
4,000
1,120
1,187
3,201
3,860
2,159
2,158
1,187
3,201
3,860
3,659
6,000
5,500
13,685
17,907
2,000
4,000
3,360
3,561
3,201
5,146
2,878
2,158
3,561
3,201
5,146
4,878
6,000
6,000
20,304
22,786
5,600
5,935
5,335
6,433
5,935
5,335
6,433
23,303
17,703
27,499
106,947
108,240
(380)
(313)
(1,299)
(640)
(841)
-
(1,120)
-
(3,473)
(1,120)
(1,140)
(939)
(1,299)
(854)
(1,122)
-
(3,360)
-
(5,354)
(3,360)
(1,900)
(1,565)
(2,165)
(1,067)
(5,600)
-
30,000
(6,697)
(5,600)
162,000
(28,291)
(25,469)
3.73
7.72
7.68
As at December 31, 2013 Mr. Hartman held 12,960 shares AIR FRANCE KLM S.A.
Mr. Eurlings, Mr. Elbers and Mr. Varwijk had no interest in AIR FRANCE KLM S.A.
Annual report 2013
180
31
Related party transactions
The Group has interests in various associates in which it has either significant influence in
but not control or joint control over operating and financial policy. Transactions with
these parties, some of which are significant, are negotiated at commercial conditions and
prices, which are not more favourable than those which would have been negotiated with
third parties on an arm's length basis. In addition dividends have been received from
those interests (see note 3). The following transactions were carried out with related
parties:
2013
2012
Sales of goods and services

AIR FRANCE KLM Group companies
Associates
Other related parties
123
9
4
139
6
4
Purchases of goods and services

AIR FRANCE KLM Group companies
Associates
Other related parties
169
3
12
212
13
For details of the year-end balances of amounts due to and from related parties see notes
7 and 18. For the AIR FRANCE KLM loans see note 11. Other than AIR FRANCE KLM S.A.,
no loans were granted to or received from related parties during 2013 and 2012.
For information relating to transactions with members of the Supervisory Board and
Board of Managing Directors see note 28 to 30. For information relating to transactions
with pension funds for the Groups employees see note 16.
Annual report 2013
181
32
Primary segment reporting
2012 *
Revenues
Revenues External
Revenues Internal
Total revenue
Passenger
6,631
800
7,431
130
Cargo
1,664
15
1,679
(78)
Maintenance
455
652
1,107
26
Leisure
681
681
(2)
Other
Eliminations
42
172
214
5
Total
(1,639)
(1,639)
-
9,473
9,473
81
Share of results of equity

shareholdings
(11)
Financial Income and expense
(104)
Gain/(loss) on disposal of assets

Other non current income and
expense
Income tax expense
(Loss) / profit for the year

Other financial income and
expense
10
(105)
31
(98)
(397)
(28)
(46)
(22)
(24)
(77)
(21)
(25)
147
(517)
24
Assets
Intangible assets
Flight equipment
Other property, plant and
equipment
Trade receivables
Other assets
Total assets
68
2,584
1
393
28
337
4
281
117
(3)
218
3,592
110
309
1,019
4,090
45
230
(233)
436
203
12
262
842
7
13
436
741
225
(17)
3,407
3,729
590
547
4,891
9,838
Liabilities
Deferred revenues on sales
Other liabilities
Total liabilities
947
3,668
4,615
3
585
588
41
117
158
61
528
589
2,387
2,387
1,052
7,285
8,337
After the impact of revised IAS19 as per January 1, 2013. See notes to the consolidated financial statements: Change
in accounting policies
2013
Revenues
Revenues External
Revenues Internal
Total revenue
Passenger
6,869
765
7,634
357
Cargo
1,537
17
1,554
(68)
Maintenance
518
691
1,209
29
Leisure
724
1
725
(18)
Other
Eliminations
40
179
219
1
(1,653)
(1,653)
Total
9,688
9,688
301
Share of results of equity

shareholdings
(10)
Financial Income and expense
(59)
Gain/(loss) on disposal of assets

Other non current income and
expense
Income tax expense
Profit/(loss) for the year

Other financial income and
expense
(2)
(49)
(48)
133
(382)
(29)
(47)
(20)
(35)
(32)
(24)
(25)
(507)
151
68
122
21
254
3,435
Assets
Intangible assets
Flight equipment
Other property, plant and
equipment
Trade receivables
Other assets
Total assets
81
2,439
6
370
38
333
7
272
95
327
609
3,551
43
210
(34)
595
210
8
258
847
7
14
262
562
209
(34)
3,736
4,054
564
525
4,831
9,609
Liabilities
Deferred revenues on sales
Other liabilities
Total liabilities
956
3,085
4,041
12
450
462
41
85
126
65
462
527
2,842
2,842
1,074
6,924
7,998
Annual report 2013
182
33
Secondary segment reporting
Revenues by
destination
2013
Scheduled passenger
Other passenger
revenues
Total passenger
revenues
Europe,
North
Africa
Caribbean,
Indian
Ocean
Africa,
Middle Americas
East Polynesia
Asia, New
Caledonia
Total
1,980
278
914
1,865
1,532
6,569
90
13
44
83
70
300
2,070
291
958
1,948
1,602
6,869
Scheduled cargo
Other cargo revenues
14
1
17
1
290
17
607
35
525
30
1,453
84
Total cargo revenues
15
18
307
642
555
1,537
Maintenance
Other revenues
Total maintenance
and other
Total revenues by
destination
Revenues by
destination
2012
Scheduled passenger
Other passenger
revenues
Total passenger
revenues
518
764
518
764
1,282
1,282
3,367
309
1,265
2,590
2,157
9,688
Europe,
North
Africa
Caribbean,
Indian
Ocean
Africa,
Middle Americas
East Polynesia
Asia, New
Caledonia
Total
1,889
273
913
1,755
1,529
6,359
84
46
70
64
272
1,973
281
959
1,825
1,593
6,631
Scheduled cargo
Other cargo revenues
15
1
18
1
363
15
687
29
514
21
1,597
67
Total cargo revenues
16
19
378
716
535
1,664
Maintenance
Other revenues
Total maintenance
and other
Total revenues by
destination
455
723
455
723
1,178
1,178
3,167
300
1,337
2,541
2,128
9,473
Geographical analysis of assets: the major revenue-earning asset of the Group is the
fleet, the majority of which are registered in The Netherlands. Since the Groups fleet is
employed flexibly across its worldwide route network, there is no suitable basis of
allocating such assets and related liabilities to geographical segments.
Annual report 2013
183
34
Subsidiaries
The following is a list of the Companys significant subsidiaries as at December 31, 2013:
Country of
incorporation
Ownership
interest in %
Proportion of
voting power
held in %
Transavia Airlines C.V.

Martinair Holland N.V.
KLM Cityhopper B.V.
KLM Cityhopper UK Ltd.
KLM UK Engineering Ltd.
The Netherlands
The Netherlands
The Netherlands
United Kingdom
United Kingdom
100
100
100
100
100
100
100
100
100
100
European Pneumatic Component

Overhaul & Repair B.V.
KLM Catering Services Schiphol B.V.
KLM Flight Academy B.V.
KLM Health Services B.V.
KLM Equipment Services B.V.
KLM Financial Services B.V.
Cygnific B.V.
Cobalt Ground Solutions Ltd.
The Netherlands
The Netherlands
The Netherlands
The Netherlands
The Netherlands
The Netherlands
The Netherlands
United Kingdom
100
100
100
100
100
100
100
60
100
100
100
100
100
100
100
60
Name
Annual report 2013
184
Annual report 2013
185

Company balance sheet
Note
December 31,
2013
After proposed appropriation of the result for the year
ASSETS
Non-current assets
Intangible assets
Other non-current assets
Pension assets
Current assets
Other current assets
Inventories
35
36
4
37
16
4
37
38
39
TOTAL ASSETS
EQUITY
Capital and reserves
Share capital
Share premium
Other reserves
Retained earnings
Total attributable to Company's equity holders
40
40
December 31,
2012
Restated *
January 1,
2012
Restated *
3,203
241
490
108
284
2,454
6,780
3,327
209
509
87
273
2,477
6,882
3,487
173
504
93
244
2,336
6,837
121
246
176
987
930
2,460
80
54
178
972
1,179
2,463
165
84
207
916
1,019
2,391
9,240
9,345
9,228
94
474
(736)
1,776
1,608
94
474
(735)
1,666
1,499
94
474
(597)
1,797
1,768
LIABILITIES
Loans from subsidiaries
Other non-current liabilities
Deferred income
Deferred income tax liabilities
Provisions
41
42
43
4
44
45
46
47
491
218
1,328
164
994
138
163
495
3,991
476
265
1,400
205
1,320
162
148
488
4,464
386
220
1,335
115
1,358
192
208
415
4,229
Current liabilities
Other current liabilities
Deferred income
Provisions
48
41
42
43
4
44
45
47
2,122
33
218
68
329
817
54
3,641
2,084
60
33
200
44
138
772
51
3,382
1,807
150
48
243
64
226
640
53
3,231
Total liabilities
7,632
7,846
7,460
TOTAL EQUITY AND LIABILITIES
9,240
9,345
9,228
The accompanying notes are an integral part of these Company financial statements
Annual report 2013
186

Company statement of profit or loss
2013
Profit from investments accounted for using equity
method after taxation
Profit / (loss) of KLM N.V. after taxation
Income / (loss) for the year after taxation
2012
Restated *
15
117
21
(121)
132
(100)
The accompanying notes are an integral part of these Company financial statements
Annual report 2013
187
Notes to the Company financial statements

General
The Company financial statements are part of the 2013 financial statements of KLM Royal
Dutch Airlines (the Company).
Significant accounting policies
The principal accounting policies applied in the preparation of the Company financial
statements are set out below. These policies have been consistently applied to all the
years presented, unless otherwise stated.
Principles for the measurement of assets and liabilities and the determination of
the result
In determining the principles to be used for the recognition and measurement of assets
and liabilities and the determination of the result for its separate financial statements,
the Company makes use of the option provided in Section 362(8) of Book 2 of the Dutch
Civil Code. This section permits companies to apply the same principles for the
recognition and measurement of assets and liabilities and determination of the result
(hereinafter referred to as principles for recognition and measurement) of the Company
financial statements as those applied for the consolidated IFRS financial statements.
Investments accounted for using the equity method, over which significant influence is
exercised, are stated on that basis. The share in the result of these investments
comprises the share of the Company in the result of these investments. Results on
transactions, where the transfer of assets and liabilities between the Company and its
investments and mutually between these investments themselves are not incorporated
insofar as they can be deemed to be unrealised.
All amounts (unless specified otherwise) are stated in millions of Euros (EUR million).
For notes and/or details, which are not explained in the notes to the Company financial
statements reference is made to the notes and/or details of the Consolidated financial
statements.
Annual report 2013
188
35

Flight equipment
Ow ned
aircraft
Leased
aircraft
Oth er flight
equ ipm ent
1,06 1
2,292
1,267
4,6 20
5 76
502
101
99
132
231
74
Total
Land and Equipmen t

buildings and fittings
Other property
an d equipment
Total
Prepayments
Total
Historical cost
As at Jan. 1, 2012
Additions
Disposals
(102)
(30)
(285)
54
241
(71)
224
As at Dec. 31, 2 012
96 2
2,530
1,298
4,7 90
5 81
483
100
1,164
Accu mulated depreciation

and impairmen t
As at Jan. 1, 2012
66 0
639
588
1,8 87
1 90
399
55
80
118
135
333
27
20
(27)
(3)
Other movements
Depreciation
Disposals
Other movements
As at Dec. 31, 2 012
(153)
1,179
(104)
(78)
(182)
81
(19)
(1)
(15)
219
(132)
6,0 18
305
(285)
77
161
6,1 15
644
2,5 31
55
388
(30)
(212)
81
78
104
(101)
71 4
783
622
2,1 19
2 17
392
60
669
2,7 88

As at Jan. 1, 2012
40 1
1,653
679
2,7 33
3 86
103
46
535
219
3,4 87
As at Dec. 31, 2 012
24 8
1,747
676
2,6 71
3 64
91
40
495
161
3,3 27
Flight equipment
Ow ned
aircraft
Leased
aircraft
Oth er flight
equ ipm ent
Total
Land and Equipmen t

buildings and fittings
Other property
an d equipment
Total
Prepayments
Total
Historical cost
As at Jan. 1, 2013
Additions
Disposals
Other movements
96 2
(384)
226
2,530
1,298
4,7 90
140
27
167
(92)
5 81
483
100
(132)
(516)
(8)
(41)
155
289
61
1,164
-
(6)
(39)
199
(55)
30
As at Dec. 31, 2 013
80 4
2,578
1,348
4,7 30
6 34
450
55
1,139
Accu mulated depreciation

and impairmen t
As at Jan. 1, 2013
71 4
783
622
2,1 19
2 17
392
60
58
126
135
319
29
20
(109)
(384)
(45)
(1)
(1)
(29)
Depreciation
Disposals
Other movements
As at Dec. 31, 2 013
(275)
112
60 9
(28)
(8)
161
(180)
6,1 15
366
(571)
139
180
6,0 49
669
2,7 88
54
373
(54)
(438)
123
33
117
36
881
681
2,1 71
2 74
366
35
675
2,8 46

As at Jan. 1, 2013
24 8
1,747
676
2,6 71
3 64
91
40
495
161
3,3 27
As at Dec. 31, 2 013
19 5
1,697
667
2,5 59
3 60
84
20
464
180
3,2 03
Annual report 2013
189
The assets include assets which are held as security for mortgages and loans as follows:
2013
Aircraft
Land and buildings
Carrying amount
As at December 31,
2012
72
153
41
91
163
47
266
301
Borrowing cost capitalised during the year amounted to EUR 3 million (2012
EUR 7 million). The interest rate used to determine the amount of borrowing cost to be
capitalised was 4.0% (2012: 4.0%).
Land and buildings include buildings located on land which has been leased on a longterm basis. The book value of these buildings as at December 31, 2013 was
EUR 258 million (December 31, 2012 EUR 277 million).
36

2013
Subsidiaries
Associates
Carrying amount
As at December 31,
2012 *
385
82
23
396
90
23
490
509
2013
2012 *
396
521
Subsidiaries
Movements
Investments
OCI movement
Dividends received
Other movements
27
1
(39)
1
(1)
30
(145)
(3)
1
(8)
Net movement
(11)
385
(125)
396
Annual report 2013
190
For details of the Groups investments in subsidiaries see note 34 to the consolidated
financial statements. For details of the Groups investments in associates and jointly
controlled entities see note 3 to the consolidated financial statements.
37

December 31, 2013
Current
Restricted deposit EU Cargo Claim
Other restricted deposits
December 31, 2012
Non-current
Current
Non-current
12
144
110
132
155
174
52
-
42
-
Total at fair value
226
42
Carrying amount
246
284
54
273
38

2013
As at December 31,
2012
Trade receivables
Provision trade receivables
Trade receivables - net
499
(18)
481
451
(11)
440
Amounts due from:

- subsidiaries
- AIR FRANCE KLM group companies
- associates and jointly controlled entities
- maintenance contract customers
Other receivables
Prepaid expenses
215
102
2
77
24
24
62
238
103
3
88
22
28
50
987
972
Total
Maintenance contract cost incurred to date (less recognised losses) for contracts in
progress at December 31, 2013 amounted to EUR 94 million (December 31, 2012
EUR 78 million).
Advances
received
for
maintenance
contracts
in
progress
at
December 31, 2013 amounted to EUR 4 million (December 31, 2012 EUR 6 million). The
maturity of trade and other receivables is within one year.
Annual report 2013
191
39

2013
Cash at bank and in hand

Short-term deposits
Total
As at December 31,
2012
39
891
122
1,057
930
1,179
In 2013 a cash amount of EUR 132 million has been added to the restricted deposit for
the EU anti-trust investigations (see note 37 Other financial assets).
The effective interest rates on short-term deposits are in the range from 0.02% to 3.80%
(2012 range 0.02% to 3.00%). The major part of short-term deposits is invested in
money market instruments or in liquid funds with daily access to cash.
40
Share capital and other reserves
For details of the Companys share capital and movements on other reserves see note 9
and 10 to the consolidated financial statements. For details of the Companys equity see
the consolidated statement of changes in equity.
The Company has other reserves relating to hedging, remeasurement of defined benefit
plans (IAS19 revised as per January 1, 2013), translation and other legal reserves.
Reference is made to note 10.
41

2013
As at December 31,
2012
Non-current portion
Current portion
491
-
476
60
Carrying amount
491
536
For the non current loans with AIR FRANCE KLM amounting to EUR 491 million reference
is made to note 11. For the guarantees from KLM to AIR FRANCE KLM reference is made
to note 20.
Annual report 2013
192
42

2013
As at December 31,
2012
Non-current portion
Current portion
218
33
265
33
Carrying amount
251
298
43

2013
As at December 31,
2012
Non-current portion
Current portion
1,328
218
1,400
200
Carrying amount
1,546
1,600
44

December 31, 2013
Current Non-current

B Cumulative preference shares
Total
45
329
18
14
553
409
138
18
14
603
685
329
994
138
1,320
Deferred income
December 31, 2013
Current Non-current

Sale and leaseback transactions
Others
Total
December 31, 2012

Current Non-current
653
2
106
56
817
(7)
139
6
138
December 31, 2012

Current Non-current
674
1
96
1
154
8
772
162
Annual report 2013
193
46
Deferred income tax
The gross movement on the deferred income tax account is as follows:

Movements:
Income statement (credit) /charge
Tax (credited)/charged to equity
Other movements
Net movement
2013
2012 *
148
208
38
(6)
(17)
(38)
(42)
20
15
163
(60)
148
* After the deferred income tax impact of revised IAS19 as per January 1, 2013. See notes to the consolidated
financial statements: Change in accounting policies
Deferred income tax assets and liabilities are offset when there is a legally enforceable
right to offset current tax assets against current tax liabilities and when the deferred
income taxes relate to the same fiscal authority.
The offset amounts are as follows:
2013
Deferred tax assets:
Deferred tax assets to be settled in 12 months or less
Deferred tax assets to be settled after 12 months

Deferred tax liabilities to be settled in 12 months or less
Deferred tax liabilities to be settled after 12 months
Carrying amount
As at December 31,
2012 *
39
486
14
499
525
513
7
681
7
654
688
163
661
148
* After the deferred income tax impact of revised IAS19 as per January 1, 2013. See notes to the consolidated
financial statements: Change in accounting policies
The movement in deferred tax assets and liabilities, without taking into consideration the
offsetting of balances within the same tax jurisdiction, are as follows:
Annual report 2013
194
Carrying
amount as at
January 1
Income
statement Tax charged/
(charge) (credited) to
/credit
equity
Other
movements
Carrying
amount as at
December 31
Deferred tax assets

2012 (restated)
Tax losses
Fleet assets
Other
Total
327
8
4
14
3
1
40
107
(11)
(1)
(1)
(1)
23
-
397
93
23
Carrying
amount as at
January 1
Income
(charge) (credited) to
/credit
equity
434
(3)
3
14
2
24
39
513
Other
movements
Carrying
amount as at
December 31
Deferred tax assets

2013
Tax losses
Fleet assets
Other
Total
434
(3)
3
14
2
24
39
513
Carrying
amount as at
January 1
(5)
3
(1)
(1)
5
(14)
-
25
-
454
2
14
1
10
44
(14)
25
525
Income
(charge)
(credited)
/ credit
to equity
Other
movements
Carrying
amount as at
December 31

2012 (restated)
Pensions & benefits (asset)
Other
Total
8
572
6
19
605
Carrying
amount as at
January 1
(4)
62
(2)
(1)
55
(19)
-
20
4
615
4
38
(19)
20
661
Income
(charge)
(credited)
/ credit
to equity
Other
movements
Carrying
amount as at
December 31

2013
Pensions & benefits (asset)
Other
Total
4
615
4
38
(2)
44
(2)
(1)
(20)
-
661
39
(20)
2
647
2
37
Annual report 2013
688
195
Tax fiscal unity

The Company, together with other subsidiaries in The Netherlands, has entered into a
fiscal unity for the purpose of filing consolidated corporation tax and VAT returns. As a
result, every legal entity in this tax group is jointly and severally liable for the tax debts
of all the legal entities forming the group.
47
Provisions
Phasing-out
costs of
operating
lease aircraft
Additional provisions and increases in
existing provisions
Unused amounts reversed
Used during year
Other changes
Current/non-current portion
Non-current portion
Current portion
Employee
Benefit
163
87
(47)
9
222
24
(21)
(36)
Legal Issues
Other
147
11
(15)
-
212
189
143
212
-
144
45
139
4
212
189
143
Total
539
6
(6)
(2)
-
128
(6)
(85)
(27)
549
495
54
549
48

2013
Trade payables
Amounts due to subsidiaries
Amounts due to AIR FRANCE KLM Group companies
Employee related liabilities
Accrued liabilities
Other payables
Total
As at December 31,
2012
860
619
117
249
186
44
47
611
602
117
109
191
41
413
2,122
2,084
Annual report 2013
196
Other notes
For information relating to contingency assets and liabilities, including guarantees, see
note 20.
For information relating to share-based payments, Supervisory Board and Board of
Managing Directors remuneration see note 28 to 30.
Amstelveen, March 24, 2014
The Board of Managing Directors
The Supervisory Board
Camiel M.P.S. Eurlings
Kees J. Storm
Pieter J.Th. Elbers

Erik F. Varwijk
Irene P. Asscher-Vonk
Jean-Didier F.C. Blanchet
Philippe Calavia
Henri Guillaume
Remmert Laan
Jean Peyrelevade
Annemieke J.M. Roobeek
Hans N.J. Smits
Annual report 2013
197
Other Information
Independent Auditors Report

To the Shareholders and Supervisory Board of KLM Royal Dutch Airlines (Koninklijke
Luchtvaart Maatschappij N.V.)
Report on the financial statements
We have audited the accompanying financial statements of KLM Royal Dutch Airlines,
Amstelveen, for the year ended December 31, 2013 as set out on the pages 83 to 197
The financial statements consist of the consolidated financial statements and the
company financial statements. The consolidated financial statements comprise the
consolidated balance sheet as at December 31, 2013, the consolidated statement of
profit or loss, consolidated statement of profit and loss and other comprehensive income,
consolidated statement of changes in equity and consolidated cash flow statement for the
year then ended, and the notes, comprising a summary of significant accounting policies
and other explanatory information. The company financial statements comprise the
company balance sheet as at December 31, 2013, the company statement of profit and
loss for the year then ended and the notes, comprising a summary of significant
accounting policies and other explanatory information.
Management's responsibility
Management is responsible for the preparation and fair presentation of these financial
statements in accordance with International Financial Reporting Standards as adopted by
the European Union and with Part 9 of Book 2 of the Dutch Civil Code, and for the
preparation of the report of the Board of Managing Directors in accordance with Part 9 of
Book 2 of the Dutch Civil Code.
Furthermore, management is responsible for such internal control as it determines is
necessary to enable the preparation of the financial statements that are free from
material misstatement, whether due to fraud or error.
Annual report 2013
198
Auditors responsibility
Our responsibility is to express an opinion on these financial statements based on our
audit. We conducted our audit in accordance with Dutch law, including the Dutch
Standards on Auditing. This requires that we comply with ethical requirements and plan
and perform the audit to obtain reasonable assurance whether the financial statements
are free from material misstatement.
An audit involves performing procedures to obtain audit evidence about the amounts and
disclosures in the financial statements. The procedures selected depend on the auditors
judgment, including the assessment of the risks of material misstatement of the financial
statements, whether due to fraud or error. In making those risk assessments, the
auditors
consider
internal
control
relevant
to
the
entity's
preparation
and
fair
presentation of the financial statements in order to design audit procedures that are
appropriate in the circumstances, but not for the purpose of expressing an opinion on the
effectiveness of the entity's internal control. An audit also includes evaluating the
appropriateness of accounting policies used and the reasonableness of accounting
estimates made by management, as well as evaluating the overall presentation of the
financial statements.
We believe that the audit evidence we have obtained is sufficient and appropriate to
provide a basis for our audit opinion.
Opinion with respect to the consolidated financial statements
In our opinion, the consolidated financial statements give a true and fair view of the
financial position of KLM Royal Dutch Airlines as at December 31, 2013, and of its result
and its cash flows for the year then ended in accordance with International Financial
Reporting Standards as adopted by the European Union and with Part 9 of Book 2 of the
Dutch Civil Code.
Opinion with respect to the company financial statements
In our opinion, the company financial statements give a true and fair view of the financial
position of KLM Royal Dutch Airlines as at December 31, 2013, and of its result for the
year then ended in accordance with Part 9 of Book 2 of the Dutch Civil Code.
Annual report 2013
199
Report on other legal and regulatory requirements

Pursuant to the legal requirements under Section 2:393 sub 5 at e and f of the Dutch
Civil Code, we have no deficiencies to report as a result of our examination whether the
report of the Board of Managing Directors, to the extent we can assess, has been
prepared in accordance with Part 9 of Book 2 of this Code, and whether the information
as required under Section 2:392 sub 1 at b - h has been annexed. Further, we report that
the report of the Board of Managing Directors, to the extent we can assess, is consistent
with the financial statements as required by Section 2:391 sub 4 of the Dutch Civil Code.
Amstelveen/ Rotterdam, March 24, 2014
KPMG Accountants N.V.
Deloitte Accountants B.V.
T. van der Heijden RA
D.A. Sonneveldt RA
Annual report 2013
200
Provisions of the Articles of Association on the Distribution of

Profit
Unofficial translation of Article 32 of the Articles of Association of
1.
Out of the profit established in the adopted financial statements, an amount may
first be set aside by the meeting of priority shareholders in order to establish or
increase reserves. The meeting of priority shareholders shall only do so after
consultation of the Board of Managing Directors and the Supervisory Board.
2.
So far as possible and permitted by applicable statute, the remainder of the profit
shall be distributed as follows:
(a)
the holders of priority shares shall receive first the statutory interest
percentage prevailing on the last day of financial year concerned, with a
maximum of five per cent (5%) of the paid up amount per priority share; if
and to the extent that the profit is not sufficient to make the full
aforementioned distribution on the priority shares, in subsequent years a
distribution to the holders of priority shares shall first be made to recompense
this shortfall entirely before the following paragraph may be given effect;
(b)
next the holders of cumulative preference shares-A shall receive six per cent
(6%) of the par value of their cumulative preference shares-A or - in the case
of not fully paid-up shares - of the obligatory amount paid thereon; in the
event and to the extent the profit is not sufficient to fully make the
aforementioned distribution on the cumulative preference shares-A, the
deficiency shall, to the extent possible and permitted by applicable statute, be
distributed out of the freely distributable reserves with the exception of the
share
premium
reserves;
in
the
event
and
to
the
extent
that
the
aforementioned distribution on the cumulative preference shares-A can also

not be made out of such reserves, there shall in the following years first be
made a distribution to the holders of cumulative preference shares-A to the
effect that such shortfall is fully recovered before effect is given to what is
provided hereinafter in this paragraph 2;
(c)
next the holders of preference shares-B shall receive five per cent (5%) of the
par value of their preference shares-B or - in the case of not fully paid-up
shares - of the amount obligatorily paid thereon;
Annual report 2013
201
(d)
next the holders of preference shares-B shall receive one half per cent (%)
of the par value of their shares or - in the case of not fully paid-up shares - of
the amount obligatorily paid thereon for each per cent of the ratio (expressed
as a percentage) of the profit to the operating revenues mentioned in the
adopted consolidated profit and loss account, with the understanding that this
dividend percentage shall not be in excess of five per cent (5%) of the
nominal amount of the issued common shares;
(e)
subsequently, on each cumulative preference share-C of a series a dividend

shall be paid which is equal to a percentage of the amount which has been
paid up on the share, calculated by taking the arithmetic average of the
effective yield on the government loans to be described below under letter (f),
as published in the Officile Prijscourant of Euronext Amsterdam N.V. for the
last five (5) stock exchange days prior to the day on which a cumulative
preference share-C of the series in question was issued for the first time,
possibly increased by a supplement established by the Board of Managing
Directors and approved by the Supervisory Board and the meeting of priority
shareholders in the amount of a maximum of one hundred and thirty-five
(135) basic points, depending on the market circumstances which shall prevail
at that time, which supplement may be different for each series;
(f)
government loans mentioned under the letter (e) of this paragraph shall be
deemed to mean the government loans to the debit of the State of The
Netherlands with a (remaining) life of seven to eight years. If the effective
yield on these government loans has not been published in the Officile
Prijscourant of Euronext Amsterdam N.V., as the time of the calculation of the
dividend percentage, then the government loans referred to under the letter
(e) shall be deemed to be the government loans to the debit of the State of
The Netherlands with a (remaining) life which is as close as possible to a
(remaining) life of seven to eight years, the effective yield of which has been
published in the Officile Prijscourant of Euronext Amsterdam N.V. at the time
of the calculation of the dividend percentage as stated above, on the proviso
that the maximum (remaining) life is eight years;
(g)
on the date on which the cumulative preference shares-C of the series in

question have been outstanding for eight years, for the first time, and
thereafter
every
subsequent
eight
years,
the
dividend
percentage
of
cumulative preference shares-C of the series in question will be adjusted to

the effective yield of the government loans referred to in the preceding
Annual report 2013
202
subparagraphs which is valid at that time, calculated in the manner as

described in the foregoing, but on the proviso that the average referred to
shall be calculated over the last five (5) exchange days prior to the day as of
which the dividend percentage shall be adjusted, possibly increased by a
supplement established by the Board of Managing Directors and approved by
the Supervisory Board and the meeting of priority shareholders in the amount
of a maximum of one hundred and thirty-five (135) basic points, depending
on the market circumstances which shall prevail at that time, which
supplement may be different for each series.
If the dividend percentage is adjusted in the course of a financial year, then
for the calculation of the dividend over that financial year, the percentage
which applied before the adjustment shall apply up to the day of adjustment,
and as from that day, the adjusted percentage;
(h)
if and to the extent that profits are not sufficient to make full payment of the
dividend on the cumulative preference shares-C referred to in this paragraph,
the shortfall will be paid and charged to the reserves, to the extent that such
action is not contrary to the provisions of Article 105, paragraph 2 of Book 2
of the Dutch Civil Code. If and to the extent that the payment referred to in
this paragraph cannot be charged to the reserves, then a payment will be
made from the profits to the holders of cumulative preference shares-C such
that the shortfall is fully paid up before the provisions stated in the following
letters of the paragraph are applied. For the application of the provisions
stated under this present letter (h), the holders of the various series of
cumulative preference shares-C shall receive equal treatment. No further
payment shall be made on the cumulative preference shares-C than those
determined in this Article, in Article 11 paragraph 6 and in Article 42; interim
payments made in accordance with the provisions of paragraph 4 of this
Article for a financial year will be deducted from the payments made pursuant
to this paragraph;
(i)
if, in the financial year for which the payment referred to above takes place,
the amount paid in on the cumulative preference shares-C of a certain series
has been reduced, the payment will be reduced by an amount equal to the
aforementioned percentage of the amount of the reduction calculated from the
time of the reduction;
Annual report 2013
203
(j)
if the profits over a financial year have been established and in that financial
year one or more cumulative preference shares-C have been withdrawn with
repayment, then those who were listed in the registry referred to in Article 9
as holders of those cumulative preference shares-C at the time of such
withdrawal shall have an inalienable right to payment of profits as described
hereinafter. The profits which are to be paid (if possible) to such a holder of
cumulative preference shares-C shall be equal to the amount of the payment
to which such a holder would be entitled to the grounds of the provisions of
this paragraph if, at the time at which profits were determined, he were still a
holder of the aforementioned cumulative preference shares-C calculated in
proportion to the duration of the period during which he was a holder of those
cumulative preference shares-C in said financial year, from which payment
shall be deducted the amount of the payment which was made pursuant to
the provisions of Article 32;
(k)
if, in the course of a given financial year, issuance of cumulative preference

shares-C has taken place, then for that financial year the dividend on the
shares in questions will be decreased in proportion to the time passed until
the first day of issuance;
(l)
the remainder will be received by the holders of common shares in proportion

to the par value of their common shares to the extent the general meeting of
shareholders does not make further appropriations for reserves in addition to
any reserves established pursuant to paragraph 1 of this Article.
3.
On the recommendation of the Board of Managing Directors and after approval of

such recommendation by the Supervisory Board and the meeting of priority
shareholders, the general meeting of shareholders may decide that payments to
shareholders shall be wholly or partly effected by issuing shares of the same type of
capital stock of the Company as the type of the shares to which these payments
relate.
4.
As far as possible and subject to the approval of the Supervisory Board, the
meeting of priority shareholders may resolve to distribute one or more interim
dividends against the expected dividend, provided that an interim statement of
assets and liabilities demonstrates that the Company meets the requirements of
Article 105, paragraph 2 Book 2 of the Dutch Civil Code. This interim statement of
assets and liabilities shall be drawn up, signed and made public according to the
specifications contained in paragraph 4 of the statutory provision mentioned above.
Annual report 2013
204
5.
Subject to the approval of the Supervisory Board, the meeting of priority

shareholders may, to the extent possible and permitted by law, resolve to make a
distribution to the holders of common shares out of one or more of the freely
distributable reserves with the exception of the share premium reserves.
6.
Subject to the approval of the Supervisory Board, the meeting of priority

shareholders may, to the extent possible and permitted by applicable statute,
decide to make, as an advance payment on the distribution referred to in paragraph
2 of this Article, distributions out of the freely distributable reserves, with the
exception of the share premium reserves.
7.
No other distributions than the distributions provided for in this Article and in Article
42 are made on the priority shares and preference shares.
Annual report 2013
205
Appropriation of Profit and Distribution to Shareholders

It is proposed that the net profit for 2013 amounting to EUR 132,304,000
be appropriated as follows :
Transfer to reserves
Retained earnings
EUR
125,280,957
Dividend distributions
Priority shareholders 2012
794
Priority shareholders 2013
794
Ordinary shareholders 2013
7,021,455
Total dividend distributions
EUR
7,023,043
Total transfer to reserves/ dividends
EUR
132,304,000
Interest expenses
A cumulative preference shareholder 2012 (6%)
1,057,500
A cumulative preference shareholder 2013 (6%)
1,057,500
C cumulative preference shareholder 2012 (3.85%)
542,949
C cumulative preference shareholder 2013 (3.85%)
542,949
Total interest expenses
EUR
3,200,898
Annual report 2013
206
Annual report 2013
207
Miscellaneous
Five-Year Review
2012 **
restated
2011
2010/11
2009/10
6,869
1,537
1,282
6,631
1,664
1,178
4,675
1,271
1,039
5,702
1,695
1,254
4,873
1,278
1,318
9,688
(9,387)
9,473
(9,392)
6,985
(6,710)
8,651
(8,268)
7,469
(7,754)

Financial income and expense
Pre-tax income
Income tax expense
301
(59)
(51)
191
(48)
81
(104)
(95)
(118)
31
275
(207)
(3)
65
(22)
383
(159)
(78)
146
(1)
(285)
(114)
(91)
(490)
114
Net result after taxation of consolidated

companies
143
(10)
(87)
(11)
43
5
145
2
(376)
(7)
133
(98)
48
147
(383)
(in millions of EUR, unless stated otherwise)
2013
Consolidated income statement

Passenger
Cargo
Other revenues
Revenues
Expenses
Consolidated balance sheet

Current assets
Non-current assets
2,418
7,191
2,484
7,354
2,400
8,217
3,157
8,067
2,780
8,019
Total assets
9,609
9,838
10,617
11,224
10,799
Current liabilities
Group equity
3,443
4,555
1,611
3,274
5,063
1,501
3,142
4,917
2,558
3,507
5,034
2,683
3,449
5,110
2,240
Total liabilities
9,609
9,838
10,617
11,224
10,799
Relates to nine months period April 1 - December 31, 2011
**
After the impact of revised IAS19 as per January 1, 2013
Annual report 2013
208
Five-Year Review
(in millions of EUR, unless stated otherwise)
2013
2012 ***
restated
8.5
1.4
2.82
640
(363)
157
0.15
(6.0)
(1.0)
(2.14)
(98)
(353)
186
-
2011
**
2010/11
2009/10
1.8
0.7
1.01
458
(311)
119
-
6.0
1.7
3.14
686
(434)
109
0.10
(17.6)
(5.1)
(8.18)
163
(481)
118
-
Key financial figures (KLM Group)

Return on equity (%)
Result for the year as percentage of revenues
Earnings per ordinary share (EUR)
Result for the year plus depreciation
Capital expenditures (net)
Net-debt-to-equity percentage
Dividend per ordinary share (EUR)
Average number of staff (KLM Group)

(in FTE)
The Netherlands
Outside The Netherlands
Employed by KLM
Total agency staff
Total KLM Group
26,505
4,130
30,635
1,870
32,505
26,915
4,274
31,189
1,661
32,850
27,426
4,371
31,797
2,121
33,918
27,166
4,550
31,716
1,726
33,442
28,003
4,574
32,577
1,455
34,032
89,039
3,688
85.8
66.1
26,581
480
3,350
86,281
3,651
85.7
66.4
25,775
474
3,347
63,823
2,875
85.8
68.6
19,888
375
3,237
76,974
3,738
83.6
72.9
23,104
491
3,332
74,129
4,134
82.2
71.2
22,446
540
3,300
103,793
5,576
409
612
100,727
5,497
403
607
74,429
4,192
305
460
92,064
5,128
374
560
90,168
5,802
388
585
7.4
24.7
7.4
26.0
7.1
25.1
7.1
24.9
6.3
19.3
20,944
2,719
23,663
21,190
2,745
23,935
21,337
2,762
24,099
21,004
2,698
23,702
21,340
2,756
24,096
Traffic (KLM Company)

*
Passenger kilometers
*
Revenue ton freight-kilometers
Passenger load factor (%)
Cargo load factor (%)
Number of passengers (x 1,000)
*
Weight of cargo carried (kilograms)
Average distance flown per passenger (in kilometers)
Capacity (KLM Company)

Available seat-kilometers
Available ton freight-kilometers
Kilometers flown
Blockhours (x 1,000)
*
*
*
Yield (KLM Company)

Yield (in cents):
Passenger (per RPK)
Cargo (per RTK)
Average number of staff (KLM Company)

(in FTE)
The Netherlands
Outside The Netherlands
Employed by KLM
*
**
***
in millions
relates to nine months period April 1 - December 31, 2011
After the impact of revised IAS19 as per January 1, 2013
Annual report 2013
209
Glossary of Terms and Definitions

Available Ton Freight Kilometer (ATFK)
One metric ton (1,000 kilograms) cargo

capacity flown a distance of one kilometer.
Available Seat Kilometer (ASK)
One aircraft seat flown a distance of one

kilometer.
Passenger load factor
Total Revenue Passenger-Kilometers (RPK)

expressed as a percentage of the total
Available Seat-Kilometers (ASK).
Revenue Ton Freight Kilometer (RTFK)
One metric ton (1,000 kilograms) of cargo

flown a distance of one kilometer.
Revenue Passenger Kilometer (RPK)
One passenger flown a distance of one

kilometer.
Cargo load factor
Total
Revenue
Ton
Freight
Kilometers
(RTFK) expressed as a percentage of the

total
Available
Ton
Freight
Kilometers
(ATFK).
Capital employed
The sum of property, plant and equipment,

intangible
assets,
equity
method
investments, inventories and trade and

other receivables less trade and other
payables.
Code sharing
Service offered by KLM and another airline

using the KL code and the code of the
other airline.
Earnings per ordinary share
The profit or loss attributable to ordinary

equity holders divided by the weighted
average
number
of
ordinary
shares
outstanding during the year.

Net debt
The
sum
of
current
and
non-current
financial liabilities, current and non-current

finance lease obligations, less cash and
cash equivalents, short-term deposits and
commercial
paper
and
held-to-maturity
financial assets.
Annual report 2013
210
Return on capital employed
The
sum
of
income
from
operating
activities, adjusted for the gain/ (loss) on

disposal of assets and the results of equity
shareholdings after taxation divided by
average capital employed.
Return on equity
Net result after taxation divided by the

average
equity
after deduction
of
the
priority shares.
Annual report 2013
211
Warning about Forward-Looking Statements

This Annual Report contains, and KLM and its representatives may make, forward-looking
statements, either orally or in writing, about KLM and its business. Forward-looking
statements generally can be identified by the use of terms such as ambition, may,
will, expect, intend, estimate, anticipate, believe, plan, seek, continue or similar
terms. These forward-looking statements are based on current expectations, estimates,
forecasts, and projections about the industries in which we operate managements
beliefs, and assumptions made by management about future events. Any such statement
is qualified by reference to the following cautionary statements. These forward-looking
statements involve known and unknown risks, uncertainties and other factors, many of
which are outside of our control and are difficult to predict, that may cause actual results
to differ materially from any future results expressed or implied from the forward-looking
statements. These statements are not guarantees of future performance and involve risks
and uncertainties including:
The airline pricing environment;
Competitive pressure among companies in our industry;
Current economic downturn;
Political unrest throughout the world;
Changes in the cost of fuel or the exchange rate of the Euro to the U.S. dollar and
other currencies;
Governmental and regulatory actions and political conditions, including actions or

decisions by courts and regulators or changes in applicable laws or regulations (or
their interpretations), including laws and regulations governing the structure of the
combination, the right to service current and future markets and laws and regulations
pertaining to the formation and operation of airline alliances;
Developments affecting labor relations;
The outcome of any material litigation;
The future level of air travel demand;
Future load factors and yields;
Industrial actions or strikes by KLM employees, Air France employees or employees of

our suppliers or airports;
Developments affecting our airline partners;
Annual report 2013
212
The effects of terrorist attacks, the possibility or fear of such attacks and the threat or
outbreak of epidemics, hostilities or war, including the adverse impact on general
economic conditions, demand for travel, the cost of security and the cost and
availability of aviation insurance coverage and war risk coverage;
The effects of natural disasters and extreme weather conditions;
Changing relationships with customers, suppliers and strategic partners;
Developments in any of these areas, as well as other risks and uncertainties detailed
from time to time in the documents we file with or furnish to relevant agencies, could
cause actual outcomes and results to differ materially from those that have been or
may be projected by or on behalf of us. We caution that the foregoing list of
important factors is not exhaustive. Additional information regarding the factors and
events that could cause differences between forward-looking statements and actual
results in the future is contained our filings. We do not undertake any obligation to
update or revise any forward-looking statement, whether as a result of new
information, future events or otherwise.
Annual report 2013
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Annual Report 2013 KLM Airlines

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2013

KLM Royal Dutch Airlines

Report of the Board of Managing Directors

Letter from the President

Board and Governance

Corporate Governance Code

Financial Statements 2013

Consolidated financial statements

Independent Auditors Report

Expenses before depreciation and long-term rentals

Depreciation and long-term rentals

Income from current operations

Profit / (loss) for the period

Earnings per ordinary share (EUR)

Net-debt-to-equity ratio (%)

Headcount KLM Group staff (per end financial year)