Glossary of Management Terms

This Glossary is a non-exhaustive list of Management Terms.

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Term

definition

Abilene Paradox Story about a family who,

collectively, decides to drive to
Abilene, Texas, despite the fact
that, individually, none of them
really wants to make the trip.
Used as a parable to illustrate
the dangers of organisational
groupthink where the
inclination to conform to the
action of others takes priority
over independent, rational
decision-making processes.
Accounts
Payable

The monies the company owes

for goods or services received,
but not yet paid for.

Acid test ratio

Current assets - current

liabilities. This measures
liquidity.

Acquisition

One firm gains a controlling

interest in another.

Arbitration

Referral of a dispute to a third

party for settlement or advice;
method of settling an industrial
dispute where a third party
renders a binding decision.

Attrition

Decrease in total employment

of an organisation or industry
through the normal course of
events such as resignation,
retirement or death.

Balanced
Scorecard

A strategic, measurement-based
management system, originated
by Robert Kaplan and David

Norton, which provides a

method of aligning business
activities to the strategy,
and monitoring performance of
strategic goals over time.
Barriers to entry Barriers to entry are those
things that make it difficult for
a new company to compete
against companies already
established in the field.
Examples include such things
as patents, trademarks,
copyrighted technology, and a
dominant brand.
Benchmarking

The use of performance or

profiles as standards for
measuring ones own
performance.

Blake and
An explanation, through the
Moutons
medium of a grid, of five styles
Managerial Grid of management concentrating
on concern for people and
concern for production.
Bureaucratic
theory

This is the contribution to

classical management theory
from the German academic
Max Weber (1864 - 1920)

Buy Back

The repurchase by a company

of some or all of its shares from
an investor, who acquired them
by putting venture capital into
the company when it was
formed. May also occur when a
company buys back the shares
in a public company so that it
becomes privately owned
again.

Buy Out

The purchase of the ownership,

controlling interest, shares etc
of a company. May also occur
when a company is sold to its
top managers.

Coalface

The place where the actual

physical work gets done as
opposed to managing and
administration.

Competitive
Advantage

What leads to a firm being able

to outmatch its rivals in
attracting & maintaining its
targeted customers.

Compensation

Compensation for injury to an

employee arising out of and in
the course of employment that
is paid to the worker or
dependents by an employer
whose strict liability for such
compensation is established by
statute. Where established by
statute, workers' compensation
is generally the exclusive
remedy for injuries arising from
employment, with some
exceptions.
Workers' compensation statutes
commonly include explicit
exclusions for injury caused
intentionally, by willful
misconduct, and by voluntary
intoxication from alcohol or
illegal drugs.

Control

The measurement and

correction of the performance
of subordinates to ensure that
organisational objectives and
the plans for attaining them are
being met. See Management
information systems.

Core
Competencies

An organisations basic lines of

business. Its core strengths and
abilities.

Cost Benefit
Anaylsis

Calculation of the estimated

costs and gains from an
anticipated strategic decision.

Cost Centre

Unit of firm measured by its

variance from budget.

Due Diligence

The process of enquiry made

during a merger and acquisition
and by the purchaser as to the
various financial, logistical and
legal matters involved in such a
transaction.

Economies of
scale and scope

Scale: being efficient by

creating the lowest per unit cost
of production and/or marketing;
and Scope: being efficient by
sharing a cost of an activity
across product lines.

Efficiency

Ration of outputs to inputs.

Efficiency increases when costs
of inputs are reduced or value
of outputs are increased.

Enviromental
Factors

Political-legal - the role of

government and the legislative
framework of society;
Economic - the state of the
economy, both global and
domestic is a crucial factor in
managerial decision making;
Competitive - management
must alert organisations of
existing and potential
competition; Technological the information, equipment,
techniques and processes
required to transform inputs
into outputs in the organisation;
Socio-cultural - concerned
social norms, attitudes, beliefs,
values and lifestyles of the
organisations stakeholders;
Physical-natural - concentrates
upon the natural environment
and societys awareness of
ecology.

Ergonomics

An approach to job design by

focusing on the worker and
considering how s/he interacts
with the machine.

Ethics

Standards of conduct, moral

judgement.

Expected Value

The estimated or assessed cost

(or benefit) of some action,
proposal or event multiplied by
the expected probability of it
occurring.

FAYOL - Henri Fayol established the tasks of

managing involving five
categories: Planning;
Organising; Motivating;
Controlling; Co-ordinating.
Fiduciary
responsibility

Holding or investing of
property or assets that have
been entrusted to an individual
or organisation for a
beneficiary.

Fixed Assets

Non-liquid assets that are

required for the company's dayto-day operations. They include
facilities, equipment, and real
property.

Fixed Costs

Expenses that don't change

based on production or sales
volumes. They include salaries,
rent, insurance, etc.

Gantt Chart

Developed by Henry Gantt, an

associate of Frederick Taylor.
This is part of the planning
process and is an early method
of scheduling

Goodwill

Used exclusively for

accounting and financial
purposes. It is the vague and
arguable excess value of a
business or asset over its net
worth (usually intangible).

Gross Profit

Gross Profit equals sales

revenue minus the cost of
goods sold.

Gross Revenue

Gross Revenue is money

generated by all of a company's

operations, before deductions
for expenses.
Hostile
Takeover

Acquisition of a company
which opposes the transaction.

Handy- Charles

Writer of the best selling book

on management - The Age of
Paradox.

Human
relationsorientated
theory

Contributed by Elton Mayo

(1880 - 1949)

Insider Trading

Trading in a security (buying or

selling a stock) based on
material information that is not
available to the general public.

Intellectual
Property

Intellectual Property (IP) is all

of a company's patents,
trademarks, service marks,
trade names, trade secrets, and
copyrights. It is distinguished
from capital property.

Intervention

Used in Organisational
Development to describe the
range of activities by the client
and consultant during an
organisation development
programme.

Job
Charasteristics

A manager should analyse the

job content along five
dimensions: skill variety, task
identity, task significance,
autonomy and feedback.

Job Design

This aspect of management is

part of organisation structure.
Individuals carry out activities
that lead to the achievement of
the organisations objectives.

Job Enrichment

Involving the assignment of

more decision-making
responsibilities to the worker.

Job Rotation and A reaction against job

Enlargement
specialisation. Linked to the
Human Relations School.
Job
Specialisation

A process of reducing the job

content. There will be minimal
variety.

Just in Time
(JIT)

A system of inventory control

that does away with large
stocks.

Leadership
Theories

The following represent the

leading exponents of leadership
theory: Tannenbaum and
Schmidts leadership
continuum; Fiedlers
contingency theory; Houses
Path-Goal theory of leadership;
Vroom-Yetton model

Legacy Systems Systems based on outdated

technology. Organisations
usually have invested much
money and effort in them and
are often unwilling or unable to
replace them.
Liabilities

Liabilities are all of a

company's financial obligations
that have a negative value.

Net Income

Net Income is total revenue

minus total expense, what's left
of the monies received after all
debts have been paid, the
bottom line. If Net Income is
positive it is also called Net
Profit.

Non-disclosure
Agreement

A Non-disclosure Agreement is
a legal contract that allows a
company to share its
intellectual property (IP) with
others, whose input it needs,
without unduly jeopardizing
that information.

McKinseys 7-S An alternative framework for

framework
management analysis.

Management

The achievement of objectives

by identifying and utilising
material and human resources.

Management by A philosophy of management

objectives
that encourages all levels of an
[MBO]
organisation to participate in
the management of that
organisations affairs.
Management
information
systems

See Control. The exercise of

control depends on the
collection of sufficiently
accurate and timely
information.

Manager

Anyone who holds a senior

level in a particular
organisation.

Matrix
Organisation

The development of project

organisation. Several projects
are run at one time, each
project manager having
functional specialists loaned to
him/her for the duration of the
project.

Merger

A combination of two or more

firms into one operational
entity.

MINZBERG Figurehead Leader Liaison

Henry subroles
for management
Interpersonal
roles
Monitor
Disseminator
Spokesperson

Informational roles

Motivation

Has a subjective and objective

aspect: Subjective side is a
condition in the individual,
which is called a need, a drive
or a desire; Objective side is an
object outside the individual,
which may be called the
incentive or goal. When the

natures of the need and the

incentive are such that
obtaining the incentive satisfies
the need, we call the situation
motivating .
Nonprofit
organisation

An organisation established
solely for providing a service,
not for making a profit.

Objectives

Peter Drucker in The Practice

of Management cites eight key
areas in which objectives of
performance and results should
be set: Market standing;
Innovation; Productivity;
Physical and financial
resources; Profitability;
Manager performance and
development; Work
performance and attitude, and;
Public responsibility.

Organisational
Change

Usually occurs as a result of, or

in response to, pressures from
outside (external) and/or from
within (internal) the
organisation.

Organisational
Development

planned, organisation-wide
effort, managed from the top, to
increase organisational
effectiveness through planned
interventions in the
organisation process using
behavioural science knowledge.

Outcome

A description of the intended

result, effect, or consequence
that will occur from carrying
out a program or activity. A
long-term, ultimate measure of
success or strategic
effectiveness.

Outplacement

Assistance provided to
employees who are losing their
jobs.

Pareto Principle

In any normal situation it is

found that approximately 20%
of items account for 80% of the
effect. The 80/20 rule. EG With
100 products there are likely to
be 20 best selling products
which account for 80% of the
profit. Also there will be about
20 products (not necessarily the
same 20) which account for
about 80% of the profit. 20 of
the products will account for
about 80% of the customer
complaints.

Performance
Indicator

A particular value or
characteristic used to measure
output or outcome.

Peripheral
technology

Proprietary knowledge of a
firm that is not related to its
most important product or
service.

Peter Principle

In any hierarchy a person is

promoted until that person has
reached his/her level of
maximum competence. Once
this occurs there is no further
promotion.

Planning and
Control

There are two techniques used

widely by management for
planning and control: Critical
Path Method; and Precedence
Diagramming Method

PORTER Michael

The C. Roland Christensen

Professor of Business
Administration at the Harvard
Business School. He
expounded the Porter Analysis
model in his books Competitive Strategy and
Competitive Advantage.

Power Position

Three bases of power relate to a

managers official position in a
hierarchy of authority. Reward

power is the capability to offer

something of value, a positive
outcome, as a means of
controlling other people.
Coercive power is the
capability to punish or withhold
positive outcomes as a means
of controlling other people.
Legitimate power is the
capability to control other
people by virtue of the rights of
office.
Profit Centre

Unit the firm controls

(measures) by its profit or loss
performance.

Risks Anaylsis

Measures the risk of loss,

including financial, insurance
and hazardous waste risks, and
political/economic issues
impacting company operations.

Return on
Investment
(ROI)

Abbreviation for Return on

Investment. It is a measure of a
company's ability to use its
assets to generate additional
value for shareholders. It is
calculated as Net Profit divided
by Net Worth, and expressed as
a percentage.

Scientific
Management

Classical-orientated theories
associated with Frederick
Winslow Taylor (1856 - 1915)

Strategy

An ongoing programme of
activity which is designed to
help an organisation or an
individual achieve goals and
objectives. A corporate strategy
can be evaluated on six basic
criteria: Internal consistency;
Consistency with the
environment; Appropriateness
in the light of available
resources; An acceptable
degree of risk; An appropriate

time horizon; Feasibility of the

strategy.
S-W-O-T

Determining an organisations
Strengths, Weaknesses,
Opportunities and Threats.

Systems
Management

Maintaining an information
system; may involve system
analysis, design, application
development and
implementation.

Test Marketing

Introducing new product in a

limited area to reduce the
financial risk of a full
introduction and to determine
its likely acceptance in the
market.

Total Quality
Management

TQM is concerned with quality

right throughout the
organisation, not just at the
production stage.

Value Chain

All the activities that a firm

uses to design, produce,
market, deliver and support its
product.

Variable Costs

Expenses that vary based on

production volumes. They
include material, labour,
production utilities, etc.

Virtual Reality

Computer-generated simulation
of reality in which users can
interact with the use of
specialised peripherals.

Vision

Long-term goal of strategy.

What an organisation is and
wants to become.

Working Capital The funds tied up in such things

as inventories and debtors as
distinct from fixed assets such
as building and plant.