Scribd Logo
Upload

Welcome to Scribd!

  • 82 views

    Tele Tech

    Uploaded by

    Robert Parker
    TeleTech is a global business process outsourcing company founded in 1982 that provides customer management, transaction processing, and professional sales services to organizations worldwide. It operates in over 40 countries with over 130 delivery centers. Kenneth Tuchman founded the company and currently serves as Chairman and CEO. TeleTech has expanded globally over the years through strategic acquisitions and now provides technology-enabled marketing, sales, and customer experience solutions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Tele Tech

    Uploaded by

    Robert Parker
    82 views4 pages
    TeleTech is a global business process outsourcing company founded in 1982 that provides customer management, transaction processing, and professional sales services to organizations worldwide. It operates in over 40 countries with over 130 delivery centers. Kenneth Tuchman founded the company and currently serves as Chairman and CEO. TeleTech has expanded globally over the years through strategic acquisitions and now provides technology-enabled marketing, sales, and customer experience solutions.

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    TeleTech is a global business process outsourcing company founded in 1982 that provides customer management, transaction processing, and professional sales services to organizations worldwide. It operates in over 40 countries with over 130 delivery centers. Kenneth Tuchman founded the company and currently serves as Chairman and CEO. TeleTech has expanded globally over the years through strategic acquisitions and now provides technology-enabled marketing, sales, and customer experience solutions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    82 views4 pages

    Tele Tech

    Uploaded by

    Robert Parker
    TeleTech is a global business process outsourcing company founded in 1982 that provides customer management, transaction processing, and professional sales services to organizations worldwide. It operates in over 40 countries with over 130 delivery centers. Kenneth Tuchman founded the company and currently serves as Chairman and CEO. TeleTech has expanded globally over the years through strategic acquisitions and now provides technology-enabled marketing, sales, and customer experience solutions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    TeleTech

    From Wikipedia, the free encyclopedia


    This article relies on references to primary sources or sources affiliated with the subject. Please
    add citations from reliable and independent sources. (February 2009)
    This article appears to be written like an advertisement. Please help improve it by rewriting
    promotional content from a neutral point of view and removing any inappropriate external
    links. (January 2012)
    TeleTech
    Type Public (NASA!" TT#$%
    Industry &usiness Process 'utsourcing
    Founded ()*+
    Headquarters #nglewood, $olorado, -nited States
    Number of locations (. countries
    Area served /ulti0national
    Key people 1enneth . Tuchman
    0 $hairman and $#'
    evenue
    (.( billion -S (+2(2%
    3(4
    !ebsite www.teletech.com
    TeleTech Holdings, Inc. (NASDAQ: TTEC) i a !lo"al "#ine proce o#to#rcin! company that pro$ide
    er$ice for c#tomer mana!ement, tranaction%"aed procein!, data"ae marketin! er$ice, profeional
    ale, and eCommerce&
    '()
    *enneth D& T#chman fo#nded TeleTech in +,-(&
    '.)
    The firm i c#rrently operatin! in +/ co#ntrie,
    '0)
    1ith a total of 2( deli$ery center&
    '3)
    "ontents
    3hide4
    ( 5istory
    + &rands
    6 Social responsibility
    7 8eferences
    9 #xternal links
    'edit)4itory
    The firm 1a fo#nded in +,-( "y c#rrent chairman and CE5, *en T#chman,&
    '2)
    6n +,-2, the company mo$ed
    operation into a mall "#ildin! in Sherman 5ak, California& 7y +,,3, it had added center in other tate&
    '2)
    6n +,,2 it completed it 685 and 1a $oted NASDAQ9 mot #ccef#l 685 of the year&
    'citation needed)
    The
    company e:panded !lo"ally in A#tralia and Ne1 ;ealand, and, "y +,,,, alo opened center in Scotland,
    Canada, <e:ico, Cota =ica, Ar!entina, and 7ra>il& 7y (??3, it had e:panded to the 8hilippine&
    6t #"e@#ently ac@#ired Direct Alliance, an a1ard%1innin!
    'citation needed)
    re$en#e%!eneration company, and
    la#nched re$en#e !eneration, ocial C=< (c#tomer relationhip mana!ement), and Click%to%Chat ol#tion&
    '2)
    6n (?+? it ac@#ired an -? percent take in 8epper A =o!er Bro#p&
    '/)
    'edit)7rand
    TeleTech Holdings, Inc. i the core "#ine entity pro$idin! "#ine proce o#to#rcin! ol#tion to Blo"al
    +??? or!ani>ation 1orld1ide&
    '-)
    TeleTech Government Solutions, LLCde$elop and pro$ide ol#tion for !o$ernment a!encie in e$eral
    co#ntrie& Within the C&S&, TTBS 1ork 1ith a 1ide ran!e of C&S& !o$ernment a!encie, incl#din! the C&S&
    Department of State, the Federal Emer!ency <ana!ement Adminitration (FE<A), and the Federal Depoit
    6n#rance Corporation (FD6C)&
    '-)
    Direct Alliance pro$ide "#ine proce o#to#rcin! ol#tion !eared to1ard information technolo!y and
    con#mer electronic&
    '-)
    DD
    Percepta, eta"lihed in (???, er$e the a#tomoti$e ind#try&
    '-)
    TeleTech@Home offer c#tomer care mana!ement ol#tion, ena"lin! or!ani>ation to "#ild a $irt#al !lo"al
    1orkforce of home%"aed employee&
    '-)
    Gloal !usiness Services pro$ide ol#tion that ran!e from "ack%office f#nction like financin! and
    acco#ntin! er$ice to front%office effort&
    '-)
    Peppers " #ogers Group i a mana!ement con#ltin! firm that le$era!e methodolo!ie in c#tomer lifecycle
    mana!ement, c#tomer e:perience mappin!, e:perience%"aed #r$ey,enterprie en!a!ement, m#ltichannel
    marketin! and campai!n mana!ement, loyalty pro!ram dei!n, re$en#e mana!ement, and c#tomer
    relationhip mana!ement& The firm ha operation in nine co#ntrie&
    ',)
    6t mana!ement team i "aed in
    6tan"#l, T#rkey, and Stamford, Connectic#t& 6t p#"lihin! di$iion, 1to1 Media, i alo "aed in Stamford&
    6t 1a co%fo#nded "y marketin! profeional Don 8epper and <artha =o!er, 8h&D& They pop#lari>ed the
    concept of one%to%one marketin!,
    '+?)
    or peronali>ed marketin!, after their "ook, The One to One Future 1a
    p#"lihed in +,,.&
    '++)'+()
    5ther "ook "y 8epper and =o!er incl#de:
    Extreme Trust : Honesty as a Competitive Advantage,((?+()
    '+.)
    Managing Customer Reationships: A !trategic Frame"or# ((nd ed&, (?++),
    '+0)
    a !rad#ate le$el
    te:t"ook&
    Rues to $rea# and %a"s to Foo",((??-)
    '+3)
    Return on Customer,((??3)
    '+2)
    One to One $&$, ((??+)
    '+/)
    The One to One Fied'oo#,(+,,,)
    '+-)
    The One to One Manager, (+,,,)
    '+,)
    Enterprise One to One (+,,/)
    '(?)
    'edit)Social reponi"ility
    A company%1ide approach called EBood SeneF ena"le their aociate and other profeional to direct
    f#ndin! and $ol#nteer effort to1ard pro!ram, acti$itie, and e$ent in line 1ith their corporate ocial
    reponi"ility&
    '(+)
    5ne nota"le acti$ity 1a the 4ope For 4aiti Telethon for 1hich a"o#t 3,??? company
    employee $ol#nteered to take call from $ie1er 1ho 1anted to donate to earth@#ake relief effort in 4aiti&
    '(()
    4itory
    Since $%&', TeleTech has led the industr( )ith strategic, innovative customer e*perience solutions to drive
    increases in customer lo(alt( and shareholder value.
    $%&' + TeleTech Pioneers a ,e) Industr(: *en T#chman create a company 1ith the in!le foc# of
    deli$erin! an e:ceptional c#tomer e:perience a a core competency&
    $%%- + .*pands /perations to 0eet Gro)ing Demand1 Add ne1 technolo!ie and center to er$e
    increain!ly comple: m#ltichannel client need&
    $%%2 + ,ASDA34s IP/ o5 the 6ear1 Complete 685 and $oted NASDAQ9 mot #ccef#l 685 of the year&
    $%%& to $%%% + Gloal 7ootprint .*pands and 8oint 9enture Announced1 5pen center in Scotland,
    Canada, Ar!entina, and 7ra>il& Anno#nce a Goint $ent#re 1ith the Ford <otor Company called 8ercepta&
    '::$ to '::- + 7irst to the Cloud1 Deploy the firt !lo"al 68%"aed platform to facilitate the deli$ery of
    compreheni$e !lo"al ol#tion on a centrali>ed model& Formali>ed a h#man capital methodolo!y 1ith 4ire8oint,
    TeleTech Cni$erity, and TeleTech Total =e1ard er$ice& Eta"lihed a preence in the 8hilippine and anno#nced
    record re$en#e in (??3&
    '::2 to ':$: + .*pansion and Trans5ormational Gro)th1 <ake trate!ic ac@#iition of =e$anaH
    (formerly Direct Alliance), an a1ard%1innin! re$en#e !eneration company& Foc#e on pro$idin! technolo!y%ena"led
    marketin!, ale, and c#tomer mana!ement ol#tion to Blo"al +??? client& E:pand into So#th Africa& Ia#nche
    =e$en#e Beneration, Social C=<, and Click%to%Chat ol#tion& <ake trate!ic ac@#iition of a !lo"al c#tomer
    e:perience tho#!ht leaderhip and mana!ement con#ltin! firm, 8epper A =o!er Bro#p&
    ':$$ to Present + #ede5ining the Customer .*perience1 Ac@#ire technolo!y leader eIoyalty to enhance
    m#ltichannel c#tomer e:perience capa"ilitie for client and their c#tomer& E:pand #ite of clo#d%"aed
    technolo!ie and er$ice to incl#de premie%"aed offerin!& Eta"lihe a trate!ic partnerhip 1ith Satmetri:, co%
    de$eloper of the Net 8romoterJ Score (N8SJ), and "e!in "#ildin! N8S mea#rement and procee into deli$ery
    capa"ilitie& <ake trate!ic ac@#iition of i*no1tion to "rin! deep data analytic methodolo!y to the client "ae&

    You might also like