2012 NitroDesk Inc. All Rights Reserved. Unauthorized reproduction prohibited.

TouchDown for Android - Version 7.3.00069b - November 2012

TouchDown for Android User Guide

TouchDown for Android - Table of Contents i

Table of Contents
Main Screen 3
Main Screen 3
Button Bar 4
Status Area 5
Main Screen Menu 5
Email 7
Email Headers 7
Compose Email 9
Email Menu 12
Working with Email 14
Email Options 17
Calendar 21
Day and Week View 21
Month View 22
Agenda View 23
Calendar Menu 24
Calendar Options 27
Contacts 29
Selecting the Contacts Folder to Sync 29
Copying to the Phone Book 29
Keeping Contacts Updated 30
Syncing Additional Contact Fields and Contact Photos 30
Contacts Menu 31
Other Contact Shortcuts 33
Tasks 35
Open Task Screen 37
Create/Edit Task Screen 37
ii Table of Contents - TouchDown for Android

Notes 39
Advanced Settings 41
Email Checking Frequency 41
Emails to Synchronize 42
Appointments to Synchronize 43
ActiveSync Device Type String 43
Email Body Style 44
Select Theme 44
Options 45
Email View Text size 48
Email Download Size 49
Copy To Phone As 49
Selected Email Folders 49
Additional Options 50
Refresh Folders 50
Choose Folders 50
Email Alerts 51
Appointment Alerts 51
Reminders 51
Client Certs 52
Peak Times 52
Manage Rules 54
Remote Kill 56
Security Policies 58
Backup/Restore Settings 58
Categories 59
Out of Office 60
S/MIME Options 61
Signature 63
Export Settings 63
Quick Replies 64
Mobile Forms 64
Notification Settings 65
Settings Menu 67
TouchDown for Android 1

Chapter 1

Introduction
This document describes the user facing functionality of TouchDown for
Android devices. It is intended as a guide to the different functions of the
application as well as a guide to help you perform common operations with
the application.
Installation and configuration of TouchDown is covered in a separate
document. Refer to the Installation and Configuration Guide for more
information.
NOTE: This document assumes that you have TouchDown installed,
configured and activated for full operation.
2 Chapter 1 - TouchDown for Android

TouchDown for Android 3

Chapter 2

Main Screen
Once you have the program installed and your account configured, you can
start TouchDown by going to the home screen of the device, and tapping the
TouchDown icon.
Main Screen
When TouchDown starts, the Main screen is displayed.
FIGURE 1. TouchDown Main Screen
4 Chapter 2 - TouchDown for Android

If your TouchDown installation has synchronized Emails, Calendars and

Tasks, this screen displays the following items in this order:
Last five unread emails in the past 24 hours
Upcoming appointments for the current day
Incomplete tasks in ascending order of Due Date
Button Bar
This is the row of buttons located at the bottom of the main screen. If you
hold the device in portrait mode, and if you use multiple profiles, some of
these buttons may not be visible.
NOTE: If you long press the back button on your device a list of Go To
options appear so you can switch quickly between sections.
Email
Calendar
Contacts
Tasks
Activation. If this shopping cart icon appears, your copy is not yet activated.
Tap this button for activation options.
Compose New Email. This button is available once you have activated the
application.
Change Profiles. This button appears only if you have created multiple
profiles and allows you to quickly change to another profile.
Notes. This button is available only if you connect to a Microsoft Exchange
2010 server. This is the first version of Exchange Server that supports
syncing of Notes through Microsoft Exchange ActiveSync.
TouchDown for Android - Main Screen 5

Status Area
The area, just to the left of the status light bulb, displays the various status
messages that are generated during TouchDowns operations. For example,
you can see what items are being processed during a sync in this area.
FIGURE 2. Status Message
To the right of the status area, an indicator light bulb displays the status of
Push email. The following defines each light bulb color:
Main Screen Menu
While on the TouchDown Main screen, tap the Menu button on the device
to access the options described below.
SYNC will sync all folders (Email, Calendar, Contacts, Tasks and Notes).
DISABLE or ENABLE PUSH will either disable or enable Push Email. When
Push is disabled, you can only sync manually. See Sync.
CHANGE PIN will reset the PIN. If your Exchange Server does not require
you to use a PIN to log into TouchDown, this button is grayed out.
Push email is not enabled, has been temporarily suspended, or the
configuration does not support Push email
Push email is listening for changes
Sync is in process
6 Chapter 2 - TouchDown for Android

DIAGNOSTICS logs recent activities in TouchDown and is a helpful

troubleshooting tool. You can email the log to [email protected] for
help in troubleshooting the problem you may be having with the application.
SETTINGS takes you to the Settings screen.
The following Menu options are available by tapping the More button.
ABOUT displays the version of TouchDown you have installed on your
device and if the license is valid.
SEARCH offers a shortcut to search for all data currently synced to the
device. You can search as you type for Emails, Appointments, Contacts and
Tasks.
CLEAN QUEUE is useful if an email was unable to be sent. If items are stuck
in the queue and preventing a sync, try cleaning the queue to clear any
pending synchronization operations. Any unsent items will be lost unless
you save each item as a draft.
OUTBOUND shows a list of emails that failed to send or are in-flight. You
can open and edit and try to send again or discard the message.
PROFILES allows you to create or edit multiple Exchange Server profiles to
be used with TouchDown. You can sync as many profiles with TouchDown
as your device can support. However, only one account will be active at any
time (pushing or polling).
To create a new profile,
1 Tap Menu, More, Profiles on the Main screen.
2 Tap Add Profile and Type Profile Name. Tap OK.
3 Long press on any profile to manage options, such as moving the profile
data to SD card.
Once you create a new profile, a new button in the home screen will
allow you to quickly switch profiles.
CHECK FOR UPDATES is available if you are currently running a beta
version of TouchDown.
TouchDown for Android 7

Chapter 3

Email
To access your Email list, tap the Email button
FIGURE 3. Email List
Email Headers
The email screen (Figure 3) displays the headers of each email in a list view.
To the left of the email a green bar indicates that the email is unread. The
subject of the email is shown on top and below in grey is the name of the
sender with the body of the message below that. To the right is the time
stamp for the email. To the far left is an empty checkbox. You can tap the
checkbox, which will light green when selected, to move or delete multiple
email items at once. Once the items are selected, you can select the desired
action.
Unread
email
8 Chapter 3 - TouchDown for Android

The following buttons are available.

FIGURE 4. Email Quick Buttons
Delete
Mark Unread
Mark Read
Move To
Mark As Junk (A Junk folder must be detected for this button to be
available)
If you selected Confirm move to Junk in the Email Options screen a
confirmation box will appear asking if you want to move the email to the
Junk folder.
Swiping left on an email will open it in conversation chat mode.
Figure 5 describes the email symbols that may be displayed to the right of
an email.
FIGURE 5. Email Symbols
Low Importance
High Importance
Follow-up Flag
Delete Mark Unread Mark as Junk
Move To Mark Read
TouchDown for Android - Email 9

Compose Email
COMPOSE will bring up the compose email screen to create a new email.
There are four tabs:
FIGURE 6. Email Tabs
Message Tab
DICTATE MESSAGE allows you to dictate the message instead of typing
it.
Tab Name Description & Tips
To Add recipients by using a Global Address
List (GAL) search by tapping the GAL
button or start typing in the field and the
TouchDown Contact list will suggest a few
of your favorites. You can also add
recipients by typing the full email address.
Once the email address is in the box,
press the Add button to add it to the email.
CC Copy recipients on your email.
BCC Add a recipient whose email address
does not appear in the To/From header.
Message Type your message. You can also Save
as Draft, add your signature and/or add an
attachment on this tab. If you tap
Menu/Options, you can Request a
Delivery Confirmation or Request Read
Receipt.
If you have the language voice pack
installed you can dictate your message.
10 Chapter 3 - TouchDown for Android

SAVE AS DRAFT will save the current message in the Draft folder on the
device. You can resume the message by navigating to the Drafts folder and
tapping on the draft email. Note that this draft will not be synced with the
server and only available on the device. You must first have the Draft folder
selected to sync. See Choose Folders on page 50.
ATTACHMENTS allows you to add or delete attachments
FIGURE 7. Working with Attachments in Messages
NOTE: TouchDown will resize images down to 1K and reduce image quality
for smaller file sizes.
SIGNATURE allows you to add or remove the signature to the bottom of the
email
REPLY-TO allows you to select a different reply-to email address for that
message. NOTE: If this option is not available, you must add an email
address in the Account tab.
To add a reply-to address in the Account tab,
1 Open TouchDown. The Main screen is displayed.
2 Tap Menu button and select Settings. The Account tab is displayed.
3 Add a reply-to email address in the Reply-To addresses box. To add more
than one separate by commas.
4 Tap Save at the bottom of the screen.
The following Menu options are available by tapping the Menu button
on the device.
SEND will send the message
DISCARD cancels the current message and exits to previous screen
SD Card
Gallery
Add
Delete
TouchDown for Android - Email 11

IMPORTANCE allows you set the importance of the email to low, normal or
high
The following Menu options are available by tapping the Menu button
on the device and tapping Options.
REQUEST DELIVERY CONFIRMATION will report when an email has been
delivered to an email.
REQUEST READ RECEIPT will report when an email has been read.
NOTE: Read receipts cannot be suppressed in TouchDown.
SET PERMISSIONS provides you with a list of permissions you can apply to
the email. This list of permissions is populated with the rights templates
downloaded from your Exchange server.
NOTE: Microsoft Exchange Server 2010 SP1 supports sending and
receiving IRM protected emails through mobile devices.
DOWNLOAD RIGHTS TEMPLATES will download the rights templates from
your Exchange server. Administrators create a set of policy templates that
define the protections to be applied on messages. Such policies restrict one
or more of the following types of operations on messages:
Reply
Reply All
Forward
Edit content of messages when responding
Modify recipients when responding
Copy data from messages or taking screenshots
Remove protection from messages
Printing messages or attachments
Sharing the message with other applications
SIGN MESSAGE will allow you sign the message with your digital
certificate If S/MIME is configured correctly.
ENCRYPT MESSAGE will allow you to encrypt the message so that only the
recipients can view the message. Note that this requires the public key of the
recipient to be available to the application.
12 Chapter 3 - TouchDown for Android

Email Menu
COMPOSE will bring up the compose email screen to create a new email.
SYNC will immediately check the server to request any changes and to
report any changes you may have made from your device.
DELETE the email from TouchDown. Unless you have Dont delete emails
on server checked in the TouchDown Advanced settings (See Page 46), the
email will also be moved to the deleted folder in Outlook. You can sync your
deleted items folder to keep track of these items.
MARK READ / UNREAD changes the email status as read if it is unread, or
unread if it has been read.
MOVE TO will open up a list of folders to select where to move the email. A
plus sign may be located to the right of some folders. This symbol can be
used to expand the folder.
NOTE: If the folder you want is not listed, make sure you have a check next
to Allow to move to any folder in Email Options (See Page 18).
The following Menu options are available by tapping the More button.
SEARCH allows you to search for any emails synced on the device. The
search is performed as you type in the keyword.
NOTE: If Require Encryption is enabled for security policies this option is
not functional.
FILTER will display a pop-up window to select an option to filter your email
list. The following options are available:
All
Unread
Flagged
With Attachments
Conversations
High Importance
Unflagged
Tap the option to select it. The current option will display a green light on
the right. Only one filter can be applied at a time.
TouchDown for Android - Email 13

SORT allows you to sort email by:

Date (Ascending or Descending)
Sender (Ascending or Descending)
Subject (Ascending or Descending)
Size (Ascending or Descending)
SERVER SEARCH allows you to search for any email items on the server,
whether they are synced to the device or not.
NOTE: This will work with Exchange Server 2007 with ActiveSync or
later.
FIGURE 8. Server Search
MARK ALL READ marks all items in the email list as Read.
MARK UNREAD marks all selected items in the email list as Unread.
SELECT ALL & UNSELECT ALL selects or unselects all emails in the list.
FETCH ALL allows you to enter the number of days you want to refresh the
email list with items from the past.
OPTIONS See Chapter 4, Email Options on page 17 for more details.
14 Chapter 3 - TouchDown for Android

CHOOSE FOLDERS lets you select the folders to synchronize.

Working with Email
The following options are available by long pressing on an email.
QUICK REPLY... pulls up a list of replies to use. See Quick Replies on
page 64 for help working with Quick Replies.
SPEAK your message. If you have the language voice pack installed you can
listen to your message.
MARK AS READ marks the email as Read.
MARK AS UNREAD marks the email as Unread.
DELETE the email from TouchDown. Unless you have Dont delete emails
on server checked in the TouchDown Advanced settings (See Page 46), the
email will also be moved to the deleted folder in Outlook.
MOVE TO JUNK moves the email to the Junk folder. The Junk folder must
be detected for this to be available.
MOVE will open up a list of folders to select where to move the email. A plus
sign may be located to the right of some folders. This symbol can be used to
expand the folder.
REPLY will reply to sender.
REPLY ALL will reply to the sender and all recipients.
FORWARD will forward the email.
MAKE TASK... will create a task using the email as the subject and
description. See Create/Edit Task Screen on page 37.
MAKE EVENT... will create an event using the email as the subject and
description.
FLAG FOR FOLLOW UP flags the email for follow up.
The following options are available when reading an email.
COMPOSE NEW will bring up the compose email screen to create a new
email.
TouchDown for Android - Email 15

DELETE the email from TouchDown. Unless you have Dont delete emails
on server checked in the TouchDown Advanced settings (See Page 46), the
email will also be moved to the deleted folder in Outlook.
REPLY will reply to sender.
REPLY ALL will reply to the sender and all recipients.
FORWARD will forward the email.
The following Menu options are available by tapping the More button.
MOVE TO will open up a list of folders to select where to move the email. A
plus sign may be located to the right of some folders. This symbol can be
used to expand the folder.
MARK AS READ marks the email as Read.
MARK AS UNREAD marks the email as Unread.
PRINT will print the email from your device.
NOTE: You must have enabled Google Cloud Print (GCP). This enables any
app (web, mobile, desktop) on any device to print to any cloud-connected
printer.
OPTIONS See Chapter 4, Email Options on page 17 for more details.
REFETCH downloads the email in text mode.
MAKE TASK will create a task using the email as the subject and description.
See Create/Edit Task Screen on page 37.
MAKE EVENT will create an event using the email as the subject and
description.
16 Chapter 3 - TouchDown for Android

TouchDown for Android 17

Chapter 4

Email Options
This chapter describes how you can customize email options.
To access Email options,
1 While in TouchDown, open the email list.
2 Tap the Menu button on the device.
3 Select More.
4 Tap Options.
The following Email options are available.
FIGURE 9. Email Options
18 Chapter 4 - TouchDown for Android

MULTI-SELECTORS ON EMAIL LIST will display a check box on the left side
of each email message in the email list. You can select a message by tapping
the box. Once emails are selected, you can perform operations like Delete,
Mark Read, Mark Unread and Move to Folder on all the selected items by
tapping the Menu button on the device and selecting the option from the
menu that is displayed.
SHOW EMAIL SUMMARY displays the first line of the email body in addition
to the subject and sender.
HIGHLIGHT SENDER IN EMAIL LIST makes the name of the sender of any
email larger and bold as opposed to the subject.
SEARCH AS YOU TYPE will search for messages using the Menu/Search
option in the email list view. The messages will be filtered according to your
search string as you type it in. If this option is not selected, you must tap the
green arrow next to the search string to perform the search.
FETCH EMBEDDED IMAGES automatically downloads and displays
embedded images within emails. This options requires Exchange
ActiveSync connection mode with HTML emails enabled.
ALLOW MOVE TO ANY FOLDER allows you to move messages to folders
that you have not selected for synchronization. If this is not selected, you can
only move emails to folders that you are already synchronizing.
HIGHLIGHT UNREAD EMAILS displays unread messages in bold. Read
items in the email list will appear grey.
PREVIEW IMAGE ATTACHMENTS will display a sample thumbnail of image
attachments after downloading.
ALWAYS EXPAND FOLDERS displays all folders in folder list.
CONFIRM DELETES will prompt you to confirm that you want to delete the
email each time you tap Delete.
CONFIRM SEND BUTTON ON COMPOSE will prompt you to confirm that
you want to send an email each time you tap Send.
CONFIRM MOVE TO FOLDERS will prompt you to confirm that you want to
move an email each time you tap Move To.
CONFIRM MOVE TO JUNK pop up a confirmation box asking if you want to
move the email to the Junk folder.
TouchDown for Android - Email Options 19

OPEN EMAIL AS CONVERSATION always opens the email as conversation.

SHOW PLAIN TEXT EMAILS IN WEB VIEW enables you to pinch/zoom as
well as copy text from plain text emails.
MESSAGE VIEWING TOOLBAR allows you to control if the toolbar is shown
at the bottom when viewing an email. The following options are available:
AFTER DELETE GO TO lets you select the action after deleting an email.
The following choices are available.
EMAIL TOOLBAR BUTTONS allows you to choose the buttons that appear at
the bottom of the screen when you view an email. The following buttons are
available.
FIGURE 10. Email Toolbar Buttons
Option Description
Show Toolbar will be shown
Hide Toolbar will not be shown
Toggle on Shake Toolbar will be toggled on and off when you shake the
device while viewing a message
Option Description
Email List Go to the email list
Next Email Open the next email in the list. If none, go back to the
email list view
Previous Email Go to the previous email in the list. If none, go back to the
email list view
Respond/Reply
Delete
Mark Unread Reply All
Forward Move
Junk
20 Chapter 4 - TouchDown for Android

Delete
Respond
The respond button was created in an attempt to save space on the email
toolbar. The Reply, Reply All and Forward buttons can be used to replace
the respond button.
Reply
Reply All
Forward
Mark Unread
Move
Junk
TouchDown for Android 21

Chapter 5

Calendar
This chapter describes the different calendar views available.
To access your Calendar, tap the Calendar button
Day and Week View
The Day and Week views allow you to swipe left or right to view days or
weeks in the past or future.
FIGURE 11. Day and Week View
22 Chapter 5 - TouchDown for Android

Month View
The Month view is an overall look at the selected month of appointments.
Swiping left or right will display past and future months. TouchDowns
default setting is to sync 2 weeks of past appointments. If you want to
change the default, see Appointments to Synchronize on page 43. Tapping
on a day will list the appointment for that day.
FIGURE 12. Month View
TouchDown for Android - Calendar 23

Agenda View
The Agenda view displays a condensed look at the upcoming events and
tasks. A swiping motion will move you through future dates. The title of the
event, time, date and location are shown in a list view similar to the email
screen. Most items can be accessed for view or edit by tapping or long
pressing on each event or task. You can choose to view only appointments
and remove tasks from the Agenda view. To change the setting, see page 28.
FIGURE 13. Agenda View
Agenda View Agenda View with Calendar
24 Chapter 5 - TouchDown for Android

Calendar Menu
The calendar menu displays the separate view options as previously
discussed and the following additional options:
REFRESH removes all items from the TouchDown calendar and repopulates
the list with the items from your Microsoft Exchange Server. A refresh
will permanently delete changes made on the device if they have not yet
synced to the server and repopulates with only the data that is available
on the Exchange Server. This is different from a Sync command in that
a Sync will check the server for changes and also report changes made
from the device to the server.
The following Menu options are available by tapping the More button.
NEW EVENT will open the Create Event screen. Choose this option to create
your event or meeting. On this the screen you can invite attendees using the
Global Address List (GAL). Once an attendee is selected, you can tap Menu,
Availability to review free/busy information if your Exchange Server
supports retrieval of Free/Busy information.
FIGURE 14. New Event Screen
TouchDown for Android - Calendar 25

SEARCH allows you to search events synced to the device.

TODAY will take you to todays date on the calendar.
GO TO DATE allows you to find a specific date on the calendar and view that
day.
OPTIONS See Calendar Options on page 27 for a description of calendar
options.
To create an appointment,
1 Long press the space on the time and day for the event and tap Add
Event.
- or -
2 Tap the Add button.
3 Fill out the appointment information and tap Create.
To create an appointment importing iCalendar (.ics) file,
1 Open the email with the .ics attachment and download.
2 Open the .ics attachment.
3 Fill out the appointment information and tap Create.
26 Chapter 5 - TouchDown for Android

TouchDown for Android 27

Chapter 6

Calendar Options
This chapter describes how you can customize calendar options.
To access Calendar options,
1 While in TouchDown, open the calendar.
2 Tap the Menu button on the device.
3 Select More.
4 Tap Options.
The following Calendar options are available.
FIGURE 15. Calendar Options
28 Chapter 6 - TouchDown for Android

ALL-DAY EVENTS AT 12:00 AM is a legacy option and is not relevant in the

current version of TouchDown.
ALL-DAY EVENTS IN WIDGET will display all-day events in the TouchDown
Calendar widgets.
AGENDA VIEW SHOWS UPCOMING ONLY displays only appointments that
have not already passed for the current day in the TouchDown Agenda view.
CUSTOM WEEK VIEW enables two additional options. When selected, you
can change the Week starts on and Week ends on options to select the
start and end dates for the week. Selecting a custom week start and end day
will change the way the Week view is shown.
ENABLE RESOURCES FIELD gives you the ability to specify a resource
field when creating new meetings. You may use the resources field to
specify non-attendees such as conference room resources or equipment that
are addressable using an email address.
SHOW TASKS IN AGENDA VIEW displays the tasks in the Agenda view.
OVERDUE TASKS IN AGENDA VIEW displays overdue tasks in the Agenda
view.
DEFAULT REMINDER automatically places the same reminder length for
each new event.
DEFAULT PRIVACY automatically places the same privacy status for each
new event.
DEFAULT STATUS automatically places the same availability status for each
new event.
CALENDAR VIEW ZOOM option lets you display the Day and Week views in
larger size and fonts. The recommended zoom size for high resolution
devices is 150%.
WORK HOURS START AND END option lets you specify the start and end of
your working day. Working times are shown in a slightly different color in
the Day and Week views.
TouchDown for Android 29

Chapter 7

Contacts
This chapter describes how to work with Contacts.
Selecting the Contacts Folder to Sync
The Contacts Folder should be automatically selected. If your contacts are
not appearing on the TouchDown Contacts screen, then make sure that the
Contacts folder is selected.
To select the Contacts folder,
1 Open TouchDown. The Main screen displayed
2 Tap Menu button and select Settings.
3 Tap Advanced Settings tab.
4 Scroll down and tap the Choose Folders button.
5 Tap the Contacts folder.
6 Tap OK to save changes.
7 Scroll down and tap Save.
The contacts should begin to load automatically.
TouchDown does not limit how many contacts you can sync. Very large
contacts lists can take several hours to sync the first time. Allow the device
plenty of time to do the initial contact sync.
Copying to the Phone Book
Android comes with a built in phone book database, sometimes called
Contacts, other times referred to as People. This is the database where
applications such as Voice Dialer and Caller ID search for known contacts.
30 Chapter 7 - TouchDown for Android

By default, the contacts downloaded by TouchDown reside in its own

internal database. This means by default your Exchange Server contacts
may not appear in the devices native contacts application.
To get your contacts populated into the device phone book,
1 To access your TouchDown Contacts list, tap the Contacts button
2 Tap the Menu button on your device.
3 Tap More.
4 Tap Copy to Phone.
5 Tap Yes to start the copy.
This will take each contact and add it to a special group/account named
TouchDown-Exchange in the native phone book.
If you make a change to a contact in TouchDown or Outlook, the changes
are automatically updated in the phone book. See Keeping Contacts
Updated.
To import vCard (.vcf) contacts,
1 Open the email with the .vcf attachment and download.
2 Open the .vcf attachment.
3 Complete action using TouchDown and Save contact.
Keeping Contacts Updated
Once you copy the contacts from TouchDown to the phone book, you can
enable Update Contact Changes to Phone setting in TouchDown so that
information changed on the Exchange Server will automatically reflect in
the device phone book. See Chapter 10, Advanced Settings on page 46 for
help in enabling this option. Once this is done, any changes made to
Microsoft Outlook contacts will automatically be reflected in the native
phone book.
Syncing Additional Contact Fields and Contact Photos
Additional contact fields such as birthday or spouse are only supported
if you are connected in ActiveSync mode. The sync of contact photos is also
dependent on an ActiveSync connection mode.
TouchDown for Android - Contacts 31

Contacts Menu
To access Contacts options,
1 While in TouchDown, open Contacts.
2 Tap the Menu button on the device.
The TouchDown Contacts menu displays the following options:
NEW takes you to the Create New Contact screen.
FIGURE 16. New Contact Screen
32 Chapter 7 - TouchDown for Android

SEARCH allows you to search the TouchDown Contacts.

FILTERS allows you to filter your contact list by contact folder or by
category.
SORT allows you to sort contacts in the list by:
None
Category (ascending)
Category (descending)
Company (ascending)
Company (descending)
Display Name (ascending)
Display Name (descending)
First Name (ascending)
First Name (descending)
Last Name (ascending)
Last Name (descending)
You can choose up to three options.
GLOBAL ADDRESS SEARCH allows you to do a contact search on your
Exchange Global Contacts List.
The following Menu options are available by tapping the More button.
REFRESH ALL removes all Contacts from the TouchDown Contacts list and
repopulates the list with the Contacts from your server. A refresh will
permanently delete changes made on the device if they have not yet synced
to the server and repopulates the device with only the data that is available
on the server. This is different from a Sync command in that a Sync will
check the server for changes and also report changes made from the device
to the server.
This feature is useful if the syncing of contacts was stopped before
completion. Often this will resolve any errors with the auto-fill feature while
composing emails.
COPY TO PHONE See Copying to the Phone Book on page 29.
TouchDown for Android - Contacts 33

CALL LOG IMPORT allows you to choose one contact at a time from the
phone book call log to add to your Exchange Server contacts.
Other Contact Shortcuts
A long press of any TouchDown contact will display the following list of
options:
Open
Edit
Delete
Categorize (Requires Microsoft Exchange ActiveSync)
Call
Send Text
Send Email
Add to Phone
Create Meeting
Find Emails
Find Events
34 Chapter 7 - TouchDown for Android

TouchDown for Android 35

Chapter 8

Tasks
This chapter describes how to work with Tasks.
FIGURE 17. Active Tasks Screen
To access Tasks options,
1 While in TouchDown, open Tasks.
2 Tap the Menu button on the device.
The following Tasks options are available.
NEW will open up the Create New Task screen.
SEARCH allows you to do a keyword search through the Task list.
36 Chapter 8 - TouchDown for Android

FILTER helps you organize your Task list. You can filter by Folder, Category
or by the following statuses:
All
Completed
Pending
Overdue
Active
Due Today
Next Seven Days
No Due Date
With Due Date
Today and Overdue
SORT allows you to sort Tasks in the list by:
None
Category (ascending)
Category (descending)
Subject (ascending)
Subject (descending)
Start Date (ascending)
Start Date (descending)
Due Ascending
Importance (ascending)
Importance (descending)
You can choose up to three options at once.
REFRESH removes all Tasks from the TouchDown Task list and repopulates
the list with the Tasks from server. A refresh will permanently delete
changes made on the device if they have not yet synced to the server and
repopulates with only the data that is available on the server. This is different
from a Sync command in that a Sync will check the server for changes and
also report changes made from the device to the server.
TouchDown for Android - Tasks 37

Open Task Screen

The Open Task screen has its own menu of options near the top of the page.
FIGURE 18. Open Task Screen
Create/Edit Task Screen
The Task Create screen offers the following fields:
Subject
Bounded Checkbox (If left unchecked, the Task will not have a start and
due date. This can affect sorting and filtering. If checked, the start and
due dates will need to be specified each time)
Reminder (If left unchecked, a reminder will not sound for this Task. If
checked, you will need to specify the time and date of each Task
reminder)
Importance
Sensitivity
Select Folder
Create
Categories
Cancel
Description
Previous Next
Apply Category Delete Task
Edit Task
Mark as Complete
Task Task
Requires ActiveSync
38 Chapter 8 - TouchDown for Android

FIGURE 19. New Task Screen

At the bottom of this screen, tap Create to create the new Task. You can also
choose Categories for the Task, or you can Cancel creating the task.
TouchDown for Android 39

Chapter 9

Notes
The Notes button is available only if you connect to a Microsoft Exchange
2010 or newer server. Exchange 2010 is the first version that supports
syncing of Notes through Microsoft Exchange ActiveSync.
FIGURE 20. Notes Screen
40 Chapter 9 - TouchDown for Android

To access Notes,
1 While in TouchDown, open Notes.
2 Tap the Menu button on the device.
The Notes menu is comprised of four options:
NEW will open the Create/Edit Note screen.
SEARCH allows you to do a keyword search through the notes list.
SORT allows you to sort Notes in the list by:
None
Category (ascending)
Category (descending)
Subject (ascending)
Subject (descending)
Updated Time Ascending
Updated Time Descending
You can choose up to three options at once.
REFRESH removes all Notes from the TouchDown Notes list and
repopulates the list with the Notes from your Microsoft Exchange Server.
A refresh will permanently delete changes made on the device if they have
not yet synced to the server and repopulates with only the data that is
available on the Exchange Server. This is different from a Sync command
in that a Sync will check the server for changes and also report changes
made from the device to the server.
TouchDown for Android 41

Chapter 10

Advanced Settings
This chapter describes how to configure Advanced settings.
To access Advanced Settings,
1 Open TouchDown. The Main screen displayed.
2 Tap Menu button and select Settings.
3 Tap the Advanced Settings tab.
NOTE: You must tap Save at the bottom of the screen to apply any changes
you have made in the Advanced Settings Menu.
Email Checking Frequency
You can set the email checking frequency to check for emails.
FIGURE 21. Email Checking Frequency
42 Chapter 10 - TouchDown for Android

AS ITEMS ARRIVE (PUSH) is available if you connect to the server using

Microsoft Exchange ActiveSync mode. If this is turned on, any new
emails or changes appearing on the server will be downloaded almost
immediately to the device. This provides real time notification of new
emails and other changes.
POLLING INTERVAL (MINUTES and HOURS) specifies the interval that
TouchDown will query the server for changes in the selected folders. The
following choices are available:
Every minute
Every 5 minutes
Every 10 minutes
Every 15 minutes
Every 30 minutes
Every hour
Every 2 hours
Every 4 hours
Custom
NOTE: Setting too low a value can have an adverse effect on battery life. 15
minutes is recommended and has been found to be a good trade off with
battery life.
ENABLE PUSH periodically contacts the server to check for new emails or
other changes. If this option is turned on, the option Polling Interval
(minutes) is enabled. You have to set a value for the polling interval. Even
if the device is asleep, having this enabled will cause it to connect to the
server periodically and download any available changes.
POLL DURING OFF-PEAK TIMES periodically polls for changes even during
off-peak times. See Peak Times on page 52 for settings.
Emails to Synchronize
This entry specifies how many days of past emails TouchDown keeps on the
device. The default is 3 days. Setting too large a value can potentially slow
down some operations if you have a lot of emails stored on the device.
TouchDown for Android - Advanced Settings 43

The following choices are available:

1 day
3 days
1 week
2 weeks
1 month
All
Custom
Only the ActiveSync connection mode will fetch emails from earlier days
on initialization. Other modes will fetch emails that arrive after initial
configuration. In all cases, TouchDown will delete emails on the device that
are older than the specified email history to conserve space.
Appointments to Synchronize
This entry specifies how many days of appointments TouchDown keeps on
the device. The default is 2 weeks. Appointments from the past will only be
visible after youve begun sync appointments with TouchDown.
The following choices are available:
2 weeks
1 month
3 months
6 months
All
Selecting All for appointments, just as with emails, will cause your database
to increase in size and can affect the speed and performance of the
TouchDown application.
ActiveSync Device Type String
Do not change this from the default TouchDown unless you are sure you
know what youre doing!
44 Chapter 10 - TouchDown for Android

Email Body Style

This is a field that lets you specify different fonts, sizes, colors and styles to
be used when composing new messages in HTML mode.
This string follows a certain formatting rule, and you should make sure that
the changes you make to this string are only made to the fields that are
described below.
The default for this string is
font-family:Arial, Helvetica, sans-serif;font-size:small
The general format is as follows:
font-family:<FONT_NAME>;font-size:<FONT_SIZE>
<FONT_NAME> can be replaced with a sequence of valid font names
separated by commas.
<FONT_SIZE> can be replaced with a font size. Valid values include the
following:
small
x-small
xx-small
large
x-large
xx-large
NNpt where NN is a point size. (For example 10pt)
Select Theme
This is a field that lets you change the color scheme. Tap the down arrow on
the drop down box to select a different theme. The default theme, basic,
matches the original version 7 theme.
TouchDown for Android - Advanced Settings 45

Options
FIGURE 22. Advanced Options
NOTIFY ON SUCCESSFUL POLLING will generate a notification whenever
TouchDown performs a successful sync of data from the server.
NOTIFY ON POLLING FAILURE will generate a notification to be generated
whenever a refresh of data fails.
NOTIFY ON PASSWORD FAILURE will send a notification when an
incorrect password is entered once every minute.
NOTIFY ON NEW MAIL will generate a notification whenever TouchDown
receives one or more new messages from the server. This applies to both
Push as well as Polling. Deselecting this option is a way to turn off all email
notifications. See Email Alerts on page 51 to customize the notification.
ENABLE APPOINTMENT REMINDERS will cause appointment reminders to
display the notification configured for reminders. The exact type of
notification can be customized by tapping the Appointment Alerts button.
See Appointment Alerts on page 51.
SHOW EMAILS ON STARTUP will open your email list when you start
TouchDown.
46 Chapter 10 - TouchDown for Android

ENABLE HTML EMAIL will download and display emails in HTML format.
DONT DELETE EMAILS ON SERVER allows you to delete emails on the
device and will not remove them from the server.
DONT MARK READ ON SERVER allows you to read emails or mark them as
read/unread on the device but will not mark them as read/unread on the
server.
UPDATE CONTACT CHANGES TO PHONE detects a contact change on the
server and makes the change to the contact in the native phone book
application on the device.
DEFER SERVER UPDATES postpones updates until the next scheduled
refresh time or until the next time a change is reported from the server or
until the next time you perform more time critical operations such as
sending an email.
DISABLE SMARTREPLIES and SMARTFORWARDS should not be checked
except in certain conditions where your server may not be allowing
SmartReplies and SmartForwards. SmartReplies and SmartForwards are a
command in Microsoft Exchange ActiveSync which lets the device send
the reply/forward text that you enter and attach to the original message.
ALWAYS BCC MYSELF adds your configured email address to the BCC of
all outgoing emails you send.
MANUAL SYNC WHEN ROAMING will not perform any automatic syncing if
you are roaming on a network. Both push as well as automatic polling will
be suppressed.
NORMALIZE PHONE NUMBERS makes contacts retrieved from the server
phone numbers changed to make the following replacements:
X and x, and ext. will be replaced by a ;
P and p will be replaced with a ;
W and w will be replaced with a ,
This is useful if you have phone numbers that contain post-dial sequences
that need to be correctly interpreted.
TouchDown for Android - Advanced Settings 47

EXCLUDE ATTACHMENTS FROM GALLERY will ensure that attachments

such as images and music that you download through TouchDown are not
scanned by the Android Gallery application when it scans the SD card for
media files.
APPOINTMENT REMINDERS AT NON-PEAK TIMES will remind you of an
appointment even if the appointment occurs during off hours or if the
reminder itself is only set to occur during the off hours.
EMAIL ALERTS AT NON-PEAK TIMES will alert you of an email even if the
email is received during off hours.
INCLUDE PHONE CONTACTS IN PICKLIST will offer contacts from the
Android Phone Book as contact options for new email or SMS items.
CLEAN SD CARD ON REMOTE WIPE will remove any attachments it has
downloaded to the SD card upon remote wipe.
NOTE: NitroDesk cannot be held responsible if an attachment viewer was
used to view an attachment downloaded by TouchDown and did not store the
file in a secure manner available for remote wipe. Contact the provider of
your attachment viewing application if you have additional questions about
this issue.
FILTERED TASKS ON HOME SCREEN AND WIDGETS will display Tasks in
the home screen window and on the Task Widget filtered just as they are on
the TouchDown Tasks Screen.
DISABLE TABLET MODE (TABLETS ONLY) will not automatically switch to
tablet mode even if it has detected that TouchDown is working on a tablet.
This option is specifically for tablet users who prefer the classic TouchDown
view.
USE SYSTEM BACKGROUND DATA SETTING will honor your preferences
in the Android operating system if you have decided to turn off
Background data in Android device settings under the Accounts & Sync
heading.
48 Chapter 10 - TouchDown for Android

ENABLE SMS SYNC will synchronize text messages as emails. This option
is available only when connecting to a Microsoft Exchange 2010 server.
When this option is checked, TouchDown will listen to the Exchange server
to synchronize text messages which are sent through Microsoft Outlook
2010. When a text message is sent by the Exchange server to the device,
TouchDown will send out text messages through the device's SMS
application. Also, when this is enabled, TouchDown will intercept SMS
messages received on the device and place it in the inbox of the Exchange
account.
PUSH IN BATTERY SAVER MODE periodically contacts the server to check
for new emails or other changes even if the device is in battery saver mode.
When turned on, TouchDown tries to enlist for push notifications from the
server with very long timeouts. While this may result in battery savings, it
may also increase chances of occasional delays in receiving messages under
some network conditions.
DISABLE TILT TO SCROLL will disable the ability to scroll when you tilt the
device. By default, when viewing an email message, TouchDown enables
scrolling within the message by quickly tilting the device forward or
backward when the phone is equipped with a gyroscope. Turning this flag
on will cause TouchDown to disable the tilt to scroll feature.
SHOW COMPACT PIN SCREEN displays a compact PIN screen.
Email View Text size
This option lets you select the text size to use when viewing email messages.
You can set this to one of five different levels:
Smallest
Smaller
Normal
Larger
Largest
TouchDown for Android - Advanced Settings 49

Email Download Size

This is the size of the email messages to download from the server during
synchronization. If the email being downloaded is larger than the value
specified here, when viewing the email a new button at the bottom of the
email view will let you download the remaining portion of the message. The
following values are available:
No Body
4 KB
5 KB
7 KB
10 KB
20 KB
50 KB
100 KB
Full Emails
NOTE: Zimbra users should set this to a value less than or equal to 10
Kilobytes or less.
Copy To Phone As
This option allows you to decide if you want to copy your TouchDown
Exchange contacts to the phone book as:
First MI Last
Last First MI
FileAs
Selected Email Folders
This list displays the folders that you have selected to synchronize with the
server. This is for display purposes only. To choose the folders see Choose
Folders on page 50. To refresh the list of folders from the server see
Refresh Folders on page 50.
50 Chapter 10 - TouchDown for Android

Additional Options
The following additional options are available by tapping on the
corresponding buttons.
Refresh Folders
Tapping this button will refresh the list of folders from the server. This will
get any changes you have made to the folder hierarchy, and make them
available in the dialog.
Choose Folders
Before TouchDown can synchronize data from the server, you must select
the folders to synchronize. You can tap any folder to toggle the selected
state. When selected for synchronizing, the icon for the folder will display a
blue refresh indicator.
FIGURE 23. Choose Folders
NOTE: TouchDown does not support the Outbox folder for synchronization.
TouchDown for Android - Advanced Settings 51

Email Alerts
Tapping this button will let you customize the nature of alerting you receive
when you receive a new email message. See Notification Settings on
page 65 for more details about notification configuration.
Appointment Alerts
Tapping this button will let you customize the alert you receive when an
appointment reminder is due. See Notification Settings on page 65 for
more details about notification configuration.
Reminders
This option pops up a dialog box where you can choose to enable or disable
repeat reminders for appointments.
NO REPEAT REMINDERS will turn off repeat reminders. Appointment
reminders will not repeat once snoozed or dismissed.
REPEAT REMINDERS will repeat reminders until you dismiss from the
reminder window that opens up when you go into the TouchDown calendar
or when you view the reminder by pulling down the notification bar.
FIGURE 24. Event Reminders
52 Chapter 10 - TouchDown for Android

Client Certs
This option lets you import a client certificate to the device, which will be
used by TouchDown to authenticate with the server.
NOTE: This is only for digital client certificates and not for server
certificates.
Peak Times
This feature allows you to specify the times during which you want
TouchDown to check for new email or other changes on the server. Using
this feature, you can specify the peak times for each day of the week. Peak
Time is the time during which TouchDown either periodically polls for
email, or enables Push. Outside of peak times, TouchDown will minimize
checking for new messages or other changes. There are still times when
refreshes may happen outside peak times, for example if you compose or
reply to a message, this can cause a refresh to happen. However, under such
circumstances, TouchDown will never play a notification if new messages
are detected.
FIGURE 25. Peak Times Settings
TouchDown for Android - Advanced Settings 53

In the above screen, as you select each day of the week, the dark box on the
right side updates to reflect the peak times specification for that day. There
you can change the following fields to specify the peak time. When you are
done, tap the OK button at the bottom to save the settings or tap the Cancel
button to close the dialog without saving the settings.
RANGE will enable the Starts and Ends buttons to be enabled, letting you
specify a start time and end time for the specification.
ALL DAY should be selected when you want the specification to be active
for the entire day.
NONE lets you specify that no time is specified for the selected day.
NON-PEAK means that the times or range you specify above it refers to non-
peak times. That is the time during which you dont want to check for
changes.
Here are some examples of how you can set peak times,
EXAMPLE 1 Check for changes from 9:00 am to 9:00 pm
Range: ON
Starts: 9.00 AM
Ends: 9.00 PM
Non-Peak: OFF
EXAMPLE 2 Inactive from 9:00 am to 9:00 pm
Range: ON
Starts: 9.00 AM
Ends: 9.00 PM
Non-Peak: ON
EXAMPLE 3 Inactive all day
All-Day: ON
Non-Peak: ON
54 Chapter 10 - TouchDown for Android

Manage Rules
Rules based notification is a feature in TouchDown which enables you to
specify rules to apply to incoming messages and configure different
notifications based on the content and characteristics of the incoming
message. Tap the Manage Rules button to add, change and delete the rules
that control custom notifications.
FIGURE 26. Manage Rules
In the Manage Rules screen, you can create a new Rule by tapping the New
Rule button. You can also edit, delete or move the order of rules by tapping
and holding on any specific rule that you have already created.
TouchDown for Android - Advanced Settings 55

When you create a New Rule, or choose to edit an existing rule, the
Create/Edit Rule editor opens up, and looks as follows.
FIGURE 27. Create or Edit Rule
MESSAGE RULE NAME is the name of the Rule.
Once a rule has been specified you also have to specify the properties of the
notification to be sent when a message that matches the rule is detected. See
Notification Settings on page 65 for information of how to specify the
Notification properties. In general, whenever incoming messages are
scanned for rules, the notification of the first rule that matches a message
will be used.
NOTE: Once a message matches a rule, additional rules are not checked.
The following describes the Message Rule Type parameters:
ARRIVES AT FOLDER is sent when the message being inspected has arrived
at a folder that you have specified. If you select this rule type, you must
additionally tap the Choose Folder button to select the folder that should
cause the notification to be sent.
56 Chapter 10 - TouchDown for Android

CONTAINS STRING / EMAIL ADDRESS lets you specify a string to look for
in one of several fields of the message. A message will cause this rule to be
sent when the string you specify is found in any of the fields you have
selected. You should additionally select the fields you want to check in and
the substring you want to check for. The fields can be one of the following:
From
To
CC
Subject
Body
The string you enter can be any non-empty string. You can filter for specific
users as in [email protected] or domains as in company.com
You can specify multiple search strings by using the || (OR) && (AND)
characters between each formula.
IMPORTANCE lets you specify message importance and cause custom
alerting to happen when a message of the selected importance arrives.
The following are available in the drop down box,
NOTIFY See Notification Settings on page 65 for help in configuring the
Custom Notification section.
SET COLOR sets the color of the email.
BOTH sends a notification and sets email color.
Remote Kill
TouchDown allows you to perform a remote wipe by sending an email with
a user-specified Kill Code in the subject of the email. You can specify the
Kill Code in the settings. Once a Kill Code is set, TouchDown will perform
a remote wipe on receipt of the email that contains the Kill Code in the
subject line, prefixed by TDKILL:.
TouchDown for Android - Advanced Settings 57

FIGURE 28. Remote Kill Screen

REMOTE KILL CODE is displayed in the subject line.
WIPE CONFIRMATION SMS is the number used for wipe confirmation. If
you specify an SMS number in this field, TouchDown will send an SMS to
this number when it is remote wiped.
PASSWORD will confirm your account password.
NOTE: In order to change the other fields on this screen, you must enter
your Exchange password here. This is to prevent someone from setting the
kill code without your knowledge.
58 Chapter 10 - TouchDown for Android

Security Policies
This feature allows you to view the security policies that have been applied
to your device by the administrator on the server. These policies cannot be
modified or overridden on the device.
FIGURE 29. Security Policies
Backup/Restore Settings
Tapping the Backup Settings button will enable you to backup a copy of
your settings on to the SD card. This will only make a backup of the settings
that you have used to connect to your server. If for some reason you need to
reconfigure TouchDown to work with the same server, you can later tap the
Restore Settings button. That will restore the settings and attempt to re-
synchronize your data with the device.
TouchDown for Android - Advanced Settings 59

Categories
NOTE: Only available with Microsoft Exchange ActiveSync
This option lets you choose colors for each of the categories that are
applicable to contacts, events and tasks. When you tap the Categories
button, the following screen opens up.
FIGURE 30. Categories Screen
When you tap a category you can move the sliders corresponding to Red
Green and Blue components to set any color you wish. Once set, all items
tagged with that category will display with the specified color.
NOTE: TouchDown receives category information from Items containing
those categories. Therefore, some categories may not appear until at least
one item associated with each category is synced. Also, ActiveSync does not
provide color information for each category, so you will have to manually
set your favorite colors here to match what you have in Outlook.
Tap on Cleanup to remove categories that are unused by any objects.
60 Chapter 10 - TouchDown for Android

Out of Office
Starting with Microsoft Exchange 2007 server, you can use this option to
set and clear Out Of Office messages for your account. When you select this
option, the following dialog opens up.
FIGURE 31. Out of Office Screen
DISABLE OOF turns off out of office responses.
ENABLE OOF sends an out of office message. In this view you can select
separate messages for sending to recipients within your organization
(Internal OOF Message) and those outside your organization (External OOF
Message).
Out of Office (Disabled)
Out of Office (Enabled)
TouchDown for Android - Advanced Settings 61

SCHEDULED OOF sends messages according to a schedule you specify. You

can specify the dates and times when OOF should start and end.
FIGURE 32. Scheduled Out of Office Screen
S/MIME Options
S/MIME (Secure/Multipurpose Internet Mail Extensions) is a standard for
public key encryption and signing of MIME data.
SIGN OUTGOING MESSAGES BY DEFAULT enables signing on all outgoing
emails.
CHECK CERTIFICATE REVOCATION checks to see if the status of the
certificate is set to revoked. If this box is checked, when validating
certificates on signed messages, TouchDown will also send a request to the
server to check for certificate revocation.
FETCH FULL MIME FOR SECURE MESSAGES indicates to the server to
return MIME for S/MIME messages. MIME messages are received as
attachments in TouchDown and enabling this option helps fix the issue
where the attachment doesnt fully download.
62 Chapter 10 - TouchDown for Android

PROMPT FOR PIN BEFORE USAGE prompts for private key before looking
up certificate. If this box is checked, TouchDown will request a PIN before
the S/MIME certificate is used to sign an outgoing message or to decrypt an
incoming encrypted message. The following fields will have to be filled:
To add certificates,
1 Go to the Advanced tab in TouchDown settings, tap the S/MIME Options
button.
2 Go to the Certificates tab and tap Add.
3 Long press on the cert and select to use it for signing and encryption.
4 Tap OK.
At this point, if you open an encrypted message it will dynamically get and
decrypt with your cert every time you attempt to view it.
To send an encrypted, signed (or both) message,
1 While composing an email, tap Menu/Options.
2 Select Sign Message and Encrypt Message options.
You can do this individually or select in the settings to enable Sign Outgoing
Messages by Default for every message.
If you want to send out encrypted messages, you must have the public cert
for each party to whom you address it.
Option Description
Current PIN Enter a numeric PIN here (this is not the
same as the device PIN used to access
the application).
Confirm Your PIN Confirm the PIN by entering it again here.
PIN Timeout Enter a time out in minutes here.
TouchDown will retain your S/MIME PIN
only for the number of minutes specified,
after which you may be prompted again
for using the certificate.
TouchDown for Android - Advanced Settings 63

To get the certificate from another user, there are two ways.
If you receive a signed message from another person, you can tap the key
on top of the message to validate the certificate. Once validated, this
public key is cached against this email address and will be used
automatically for encryption.
If no public certificate is found, TouchDown will display an error box
when sending. There you have an option to attempt fetching the public
key for the other party. TouchDown will ask the Global Address List
(GAL) for the public key of the recipient. If it is found in the GAL, tap
send again, TouchDown will send it.
Signature
This field lets you change the signature that is appended to all outgoing
email messages that you send, including replies and forwards.
HTML SIGNATURE allows you to enter HTML code signatures with a
variety of fonts, colors, styles etc.
TEXT SIGNATURE adds a plain text signature.
NOTE: You can only edit the default signature after you have purchased and
activated your copy of TouchDown.
Export Settings
This option lets you export a .pcf file with all the settings required to connect
to your server, except for your credentials (user id and password).
64 Chapter 10 - TouchDown for Android

Quick Replies
This option lets you work with quick reply entries. You can create, edit and
change the location of the quick reply.
To edit or delete a response,
1 Long press on the quick reply you want to edit or delete. The following
choices are available:
Edit
Delete
Move to top
Move to bottom
Move up
Move down
2 Select edit to edit the message or delete to remove it from the list of
available replies. To change the location of the message select from the
Move options.
To create a new response,
1 Tap New Response...
2 Enter in the response text.
3 Tap OK.
Mobile Forms
This selection allows you to work with installed forms on the device. To
delete an installed form long-press on the form.
TouchDown for Android - Advanced Settings 65

Notification Settings
This screen specifies the settings for notifications and may appear when you
choose to edit notification settings for Email Alerts, Appointment Alerts, or
when specifying custom notifications using the Manage Rules option.
FIGURE 33. Notification Settings Options
66 Chapter 10 - TouchDown for Android

On this pop-up window, you can choose to set the following options for
notifications:
NO NOTIFICATION will not notify you for the event you are specifying
notifications for.
USE SYSTEM SETTINGS will use the system configured notification sound
and light options. It may also vibrate the device.
CUSTOMIZE SETTINGS customizes the notification using the following
options:
Option Description
Speak Notification
NOTE: This option applies only
to alerts for emails, and not for
appointment alerts.
This will display an additional field where
you can enter a custom message to read
out when the notification is sent. The
default custom message for speech is
Message from %from%. %subject%.
You can replace it with any string you
would like the device to speak. %from%
will be replaced by the senders name and
%subject% will be replaced by the actual
subject of the email which is received.
Enable Lights
NOTE: You must tap OK at the
bottom of the screen to apply
any changes you have made.
Sets the color of the notification light to
flash. Note that the lights and colors may
not work on all devices.
Nag Until Cancelled The sound will be played until you pull
down the notification bar on the top of the
device screen.
Vibrate Enables vibration. You can create a
custom pattern by tapping on the Custom
Pattern button.
Play Sound Plays the system notification sound, or a
custom notification sound.
TouchDown for Android - Advanced Settings 67

Settings Menu
To access Advanced Settings options,
1 Open TouchDown. The Main screen displayed.
2 Tap Menu button on the device and select Settings.
3 Tap the Advanced Settings tab.
4 Tap the Menu button on the device.
The following options are available to help you manage your TouchDown
account.
SAVE will save any changes you have made in the Settings menu.
WIPE DATA gives you two choices:
Wipe removes all information from your TouchDown account. If you
have multiple profiles only the currently selected profile will be affected.
This will remove the TouchDown account from your Android device and
take you back to the initial Welcome screen to do a first configuration.
ReSynchronize will clean up the database to a more compact size and
then resync the data as if this was a new configuration. This option will
help save space but also preserves the configuration settings.
BACKUP DATABASE allows you to backup the database securely onto the
SD card. This saves time when reconfiguring their TouchDown account as
data (such as the Contacts list) can take a long time to load on an initial sync,
especially if you sync a large amount of data. It is recommended that you
Custom Sound
NOTE: Custom sounds are not
available on all devices.
Lets you specify the notification sound. By
default the drop list beneath it should
display the system sounds available. If
you have sound files on an SD card, you
can type in the path to the files in the
Sound Folder entry, but make sure to
prefix the path with /sdcard/, as in
/sdcard/myfolder/mysubfolder. Once you
type in the path, the list of available
sounds will be populated in the Select
Sound list.
Option Description
68 Chapter 10 - TouchDown for Android

backup your data only when the configuration is working consistently and
reliably. It is not recommended for you to backup a database that may have
already been corrupted.
RESTORE DATABASE allows you to restore a TouchDown database from a
previously successful configuration.
COMPACT DATABASE allows you to run a compaction tool on the database
to reclaim holes, in effect shrinking the size of the database file. This
option allows you to conserve space while not actually resyncing the data as
the Wipe Data ReSynchronize option would do.
2012 NitroDesk Inc. All Rights Reserved. Unauthorized reproduction prohibited.
TouchDown for Android - Version 7.3.00069b - November 2012